Remote Customer Service Rep - Starting Monday, March 2, 2026
Transworld Systems Inc. 4.3
Belleville, IL jobs
This is a Bring Your Own Device (BYOD) role. In order to be considered for this position you must maintain your own personal at home working equipment that meets the following system requirements: System Specs In order to "pass" system requirements, you will need to make sure the machine you are using follows this criteria:
* It is NOT a Mac
* It is NOT a Chromebook
* It is NOT a tablet or phone or iPad
* It does have the following:
* Connected to the ethernet as WiFi needs to be disabled. If you are NOT connected via an ethernet cable, SRW closes when detected WiFi is enabled so users needs to manually disconnect from WiFi
* Operating system: Win 11
* Processor: i5 (or higher) or AMD Ryzen5 (or higher)
* RAM: Minimum of 8 GB
* Hard Drive available space: Minimum of 10 GB
* Upload speeds: minimum 10 mbps
* Download speeds: minimum 25 mpbs
* Anti-virus software loaded to the machine
* All Window's updates will need to be completed
* We do highly recommend using the following, however Bluetooth versions of these items are permissible:
* USB Wired Keyboard
* USB Wired Mouse
* USB Wired Webcam
* Wired Headset
* REQUIRED:
* 2 (Dual) working monitors
Please Note:
* After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview MUST be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
* After successful completion of the Verint interview, you will receive an email to complete a system validation to ensure your at home working equipment meets the system requirements outlined above. This validation MUST be completed for prompt consideration of employment applications.
Work Location: This is a remote/work from home position.
Compensation: $15.00/hour
Paid Training Start Date: Monday, March 2, 2026
Training Hours: Monday thru Friday 9am - 5:30pm EST (3 weeks + 2 weeks nesting)
Hours of Operation (following training): Monday thru Friday 7am - 8pm EST
* Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI-CXBPO (part of TSI family of companies)?
* Work from home
* Paid training
* Team-oriented work environment
* Growth opportunity
* Generous bonus opportunity
* Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
In This Role, You Will:
* Communicate via inbound telephone calls with consumers.
* Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems.
* Follow up in a timely manner to ensure customer satisfaction.
* Understand all programs, systems, and procedures necessary to perform job effectively.
* Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management.
* Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
* Knowledge, understanding, and compliance with company policies and procedures.
* Provide feedback to management concerning possible problems or areas of improvement.
* Perform other duties as assigned by management.
Qualifications
Ideal Candidate Qualifications:
* High School Diploma required. Bachelor's Degree or if undergraduate, with relevant work experience preferred.
* Previous customer service and/or call center experience preferred.
* Ability to maintain the highest level of confidentiality.
* Proficient personal computer skills, including Microsoft Office. Excellent interpersonal, written, and oral communication skills.
* Ability to work in a team fostered environment.
* Ability to work in a multi-tasked environment.
* Ability to prioritize and organize work.
* Ability to adapt to a flexible schedule.
For Remote Positions: The minimum internet speed requirements for remote work are as follows:
* Broadband internet connection (No DSL, or Dial Up)
* Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
* Speed Test Results: 25 mbps download, 20 mbps upload
Note:
* Camera requirements - Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
TSISP
$15 hourly 9d ago
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Claims Operations Director
Unite Here Health 4.5
Oak Brook, IL jobs
UNITE HERE HEALTH serves over 200,000 workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!
We are seeking a forward‑thinking, systems‑savvy Claims Operations strategic leader to join our exceptionally strong, long‑tenured, and deeply experienced team. This leader will introduce new ways of thinking that expand our decision‑making lens and challenge long‑standing assumptions in the best possible way. We are seeking someone who brings a fresh strategic vantage point-someone who sees opportunities our seasoned team may not yet have uncovered.
This remote/work‑from‑home role is designed for a dynamic professional with a proven record of enhancing mature claims operations and optimizing cost structures by infusing cutting‑edge ideas and methods that elevate how we evaluate, decide, and execute. As a trusted business partner, this leader will help us question the familiar, surface unseen opportunities, and push our organization toward a more modern, creative, insight‑driven future.
Currently operating at Director level or higher, the successful candidate will unlock new pathways for operational excellence by translating data into creative solutioning and applying their unique outside perspective to elevate our approach to problem‑solving. The ideal candidate excels in leveraging data and digital tools, always seeking opportunities to strengthen workflows and governance, and to elevate the member experience by delivering greater efficiency and measurable business impact at scale.
KEY RESPONSIBILITIES:
Strategic Leadership & Growth
* Establish and execute short- and long-term strategic goals for claims processing efficiency and effectiveness.
* Drive continuous improvement initiatives and foster a culture of innovation.
* Lead growth initiatives for the claims function, including due diligence, plan integration, staffing, and systems.
* Collaborate cross-functionally to align claims processing policies with organizational goals.
Claims Operations Oversight
* Lead and manage all claims-related functions, including:
* Electronic claim intake, mail distribution, document imaging, data entry, provider maintenance, quality assurance, and training.
* Ensure timely and accurate adjudication and payment of hospital, physician, disability, life, and supplementary claims.
* Oversee Short-Term Disability claims in compliance with Department of Labor and Fund guidelines.
* Partner with Regional Directors and Trustees to improve medical appeals efficiency and transparency.
System & Process Optimization
* Oversee system configuration projects related to benefit plan design, code maintenance, claims editing software, network/vendor mandates, and Fund-wide initiatives.
* Drive auto-adjudication rates (we're currently at 75%) above industry benchmarks through consistent system configurations and scalable operational strategies.
* Standardize benefit codes and exceptions and develop master category definitions for use across all plan units.
* Implement system changes to support new plan units, benefit updates, vendor transitions, and legislative requirements, as well as recommend system upgrades.
Data & Analytics
* Define analytical requirements for claims-related reports, KPIs, and metrics within the enterprise data warehouse.
* Monitor performance metrics and prepare management reports.
* Conduct claims studies to inform strategic decisions and partner with service areas ensuring claims accuracy and understanding.
* Propose benefit changes based on claims and appeals trends to reduce member abrasion.
Compliance, Governance & Risk Management
* Collaborate with IT and network vendors to ensure electronic claim files comply with HIPAA standards and regulatory changes, including the No Surprises Act.
* Develop and enforce operational policies, procedures, and utilization safeguards.
* Manage RFP processes for claims vendors and ensures timely resolution of customer service inquiries.
* Implement cost management strategies and fiscal risk mitigation practices.
* Authorize exceptions to standard operating procedures and manage departmental budgets.
Leadership & Talent Development
* Coach and develop managers and supervisors for future leadership roles.
* Lead HR functions including hiring, performance evaluation, and employee development.
* Exemplify the organization's values in fostering a respectful, trusting, and engaged culture of inclusion.
ESSENTIAL QUALIFICATIONS:
* Minimum 15 years of progressive leadership experience in automated group health claims environments, preferably within organizations of 300+ employees.
* At least 10 years of team management experience, including 5+ years in senior leadership roles.
* 5+ years of experience in system configuration and benefit plan design.
* Bachelor's degree in business administration, healthcare, or related field preferred (or equivalent experience required).
* Deep knowledge of group health benefits and claims processing systems.
* Familiarity with DOL, ERISA, ACA, and other regulatory requirements related to group health plan administration.
* Experience with Taft-Hartley plan administration strongly preferred.
* The ability to travel 15+% as needed.
Salary range for this position: Salary $137,200 - $174,900. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.
Work Schedule (may vary to meet business needs): Monday~Friday, 7.5 hours per day (37.5 hours per week) as a remote employee with 15+% travel (once or twice a quarter, as a senior leader).
We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Short- & Long-term Disability, Pension, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).
#LI-REMOTE
$137.2k-174.9k yearly Auto-Apply 23d ago
Field Service Specialist I
Copeland 3.9
Springfield, IL jobs
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**No calls or agency requests please.**
**Job Description**
The Field Service Specialist I is an entry-to-intermediate level role responsible for supporting the installation, start-up, and commissioning of Copeland control systems in commercial refrigeration and building management environments. This role provides hands-on field exposure to retail refrigeration, controls hardware, and software configuration under the guidance of senior field specialists. Field work will be required with extensive overnight travel. The Field Services Specialist I is required to establish, promote and maintain excellent rapport and communications with all customers, co-workers, sales representatives, and others as appropriate.
**AS A FIELD SERVICE SPECIALIST I, YOU WILL:** ** **
+ Perform basic on-site installation, start-up, and verification of Copeland Retail Solutions products and systems.
+ Terminate low-voltage control wiring and verify I/O connections.
+ Load and adjust control programs with support from higher-level specialists.
+ Provide basic troubleshooting support to ensure systems are operational and free of defects.
+ Review and interpret store prints and wiring diagrams with assistance.
+ Support new store commissioning and remodel commissioning activities and associated documentation.
+ Maintain accurate and timely completion of all documentation (FSRs, timesheets, expenses, etc.).
+ Provide basic training to contractors and site personnel on Copeland hardware/software.
**REQUIRED EDUCATION, EXPERIENCE & SKILLS** **:**
+ 1-3 years of experience in refrigeration, HVAC, or controls systems.
+ Associate's degree or equivalent technical training in HVAC/R, Electrical, or Mechanical disciplines.
+ Basic understanding of refrigeration systems, control logic, and building automation.
+ Computer skills including word processing, spreadsheets, database, Internet software, E-mail, and Windows.
+ Familiarity with Copeland, Danfoss, Carel, or similar controllers preferred.
+ Ability to travel up to 85-90%.
+ Legal work authorization in the United States - Sponsorship will not be provided for this role
**Remote Work Arrangement: **
This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, so you will have the opportunity to work with your team and leader to understand your team operating principles to collaborate effectively **.**
Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. In accordance with Colorado EPEWA, the salary/pay range for this role is $70,000-$85,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.
**Working Conditions: **
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions, high precarious places, fumes or airborne particles, and vibration.
\#LI-KP1 #LI-Remote
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), and more. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Diversity, Equity & Inclusion**
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives, and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.
$70k-85k yearly 60d+ ago
Content Specialist
Innova Market Insights 4.3
Chicago, IL jobs
About the job As a Content Specialist, you'll be the voice of Innova Market Insights, creating impactful content, building media relationships, and enhancing our brand's visibility. Working closely with internal teams, you'll align communication strategies with business goals, positioning us as a trusted thought leader in the market research industry.
About Innova Market Insights
INNOVA MARKET INSIGHTS is a global leader in market intelligence and business information serving the fun and fast-paced food and beverage industry. With three decades of experience Innova is a dedicated partner for industry leaders all around the world. The company is famous for trends, insights, and intelligence to build and sustain successful innovation.
Key Responsibilities
Content Creation and Thought Leadership
Develop compelling and thought-provoking content, including blog posts, white papers, press releases, newsletters, and social media posts, that align with industry trends and business goals.
Plan and execute webinars that are well-thought-out, engaging, and relevant to our audience, ensuring alignment with the company's strategic goals.
Public Relations and Media Outreach
Respond promptly and professionally to media inquiries, ensuring accurate and impactful representation of our brand.
Pitch stories and secure media placements to highlight our expertise and insights in the market research industry.
Competitor Analysis and Campaign Development
Design and execute campaigns that promote our presence at industry trade events, creating sophisticated and engaging themes to capture attention before and during the event.
Insights and Localization
Partner with research teams to produce regional and country-specific insights that resonate with local audiences, ensuring a global yet localized approach to communication.
Internal Communication and Team Alignment
Facilitate regular meetings with cross-functional teams to ensure alignment and actionable steps are taken to address strategic initiatives.
Create a framework that encourages proactive contributions and accountability from team members while maintaining an open line of communication.
Job requirements
Your Qualifications
Experience: 3+ years of experience in content creation, public relations, or a similar role, ideally in market research, consumer goods, or lifestyle industries.
Education: Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field.
Knowledge of SEO best practices for content and PR strategies.
Desired Skills:
Exceptional writing and editing skills, with the ability to create compelling, error-free content for diverse audiences.
Strong media relations expertise with a proven track record of securing coverage in prominent outlets.
Strategic thinker with the ability to anticipate trends and produce timely, impactful campaigns.
Proficient at managing multiple projects and deadlines in a fast-paced environment.
What We Offer:
Flexible freelance/part-time opportunity with the option to work on-site or fully remote.
Competitive compensation based on experience and performance.
Opportunity to make a significant impact by shaping our public image and positioning us as industry leaders.
Are You Ready to Grow with Us?
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$60k-71k yearly est. 43d ago
Central Sales Agent
Vail Resorts 4.0
Indiana jobs
Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you!
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until June 15th or until the positions are filled (whichever is first).
**Job Summary:**
Start Your Career Opportunity of a Lifetime at Vail Resorts: Vail Resorts Corporate Sales and Services (CSS) department is seeking a passionate, guest experience driven, and enthusiastic individual to join our remote team! Our team is composed of goal-oriented individuals who are encouraged to bring their unique skill sets to work every day. You will be an active member of a team that works to provide our guests an Experience of a Lifetime at our Epic mountains across the U.S. and Internationally.
Our team members are responsible for all one-on-one interactions that take place across our communication channels (phones, email, and occasionally chat) and actively contribute to the overall experience of our guests. Inbound calls, chats, and emails offer a variety of sales inquiries, general information about our products and resorts, support, and opportunities to provide helpful solutions
to guest service incidents. You will be part of a dynamic team with CSS whose opportunities for both personal and professional development are limitless!
**Job Specifications:**
+ Starting Wage: $20.00/hr - $23.69/hr
+ Employment Type: Winter Seasonal 2025/2026
+ Shift Type: Part Time hours available
+ Minimum Age: At least 18 years of age
+ Housing Availability: No
**Job Responsibilities:**
+ Responsible for providing informed and accurate responses to customers about products and services offered for all ski resorts and properties in the Vail Resorts portfolio via telephone and/or email.
+ Able to provide an Experience of a Lifetime through consistently providing positive guest interactions and strong attention to detail.
+ Ability to communicate well verbally and in writing. Writing is succinct and free of grammatical and punctuation errors.
+ Working with managers to achieve monthly departmental goals.
+ Must be able to maintain quality performance on incoming phone calls from guests with a goal of answering at least 50-75 calls per day along with other phone KPI (Key Performance Indicator) goals and/or up to 75 emails per day. The calls will be a variety of sales calls, service calls, and service recovery.
+ Retaining significant amounts of information to provide the best customer service with the most accurate and helpful information.
+ An organized, responsible, punctual, accountable individual who has a sense of urgency and recognizes the importance of adhering to call center and customer service standards.
+ Ability to work well with the call center team as a whole. This means actively contributing at team meetings, maintaining flexibility in their scheduling, and a willingness to adapt to changes in workflow and environment as our business is ever-changing.
+ The ability and willingness to work on other back-end administrative tasks such as processing delinquent payments, on an as needed basis or specialty areas such as Better Business Bureau responses, escalations, quality monitoring.
+ Flexibility to work some weekend days, some holidays, and some evenings as needed. Working on designated peak days is a requirement.
+ Bilingual Desired
**Job Requirements:**
+ High School diploma or GED equivalent: college preferred
+ 1+ year experience in a customer service role, preferably in a call center environment
+ Knowledge of and the ability to use a PC as well as Microsoft Office Suite and ability to quickly learn call center phone systems.
+ Distraction free environment and workspace
+ Cell phone and or Land Line
+ High speed internet (wired connection) 20+mbps that is provided by a direct carrier
**Non-Traditional Perks, Benefits and Flexibility:**
+ Ski passes for employees and dependents
+ Discount ski coupons for extended family and friends
+ Ski lessons
+ Discounted lodging
+ Discounted bike haul
+ Discounted golf
+ Discounted tickets for sporting events
+ Food and beverage discounts at mountain dining
+ Free wellness screenings
+ Health club discounts
+ Retail discounts at Vail Resorts Retail stores
+ Starbucks discounts
+ Flexible scheduling available
The expected Total Compensation for this role is $20.00/hr - $23.69/hr. Individual compensation decisions are based on a variety of factors.
**Job Benefits**
+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
+ MORE employee discounts on lodging, food, gear, and mountain shuttles
+ 401(k) Retirement Plan
+ Employee Assistance Program
+ Excellent training and professional development
Full Time roles are eligible for the above, plus:
+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
+ Free ski passes for dependents
+ Critical Illness and Accident plans
Vail Resorts offers a 'Hybrid' work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.
Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
_Requisition ID 513311_
_Reference Date: 01/27/2026_
_Job Code Function: Sales_
$20-23.7 hourly 2d ago
Senior Social Media Manager
National Restaurant Association 4.4
Chicago, IL jobs
The National Restaurant Association and National Restaurant Association Educational Foundation are proud to be part of a highly respected industry, providing hospitality, opportunity, and quality of life. Much like the industry we represent, we have a dynamic, diverse, and inclusive culture, grounded in trust, hospitality, collaboration, and innovation. These are the core values that inspire our work, and what we are looking for in a dynamic new role as Senior Social Media Manager.
Reporting to the VP of Digital Marketing, and as an integral strategic leader within our digital marketing department, the Senior Social Media Manager will be responsible for shaping and executing a comprehensive social media vision that advances the Association's mission, advocacy, member engagement, as well as our leading product brands, including ServSafe, AHLEI, and Restaurantowner.com. Serving as a thought leader on social trends, policy, and digital engagement, the Senior Social Media Manager will work cross-functionally to drive measurable business outcomes and oversee the development and implementation of innovative social media strategies.
Ideal candidates bring a passion for content, community, and audience development with a minimum of seven years' experience managing social media strategy for a brand, nonprofit, or association. Position requires a highly creative and collaborative self-starter, with proven experience developing compelling, insight-driven campaigns. Prior leadership or supervisory experience is a plus, as well as experience developing and implementing an influencer strategy.
This role can operate from either our Chicago or DC office, following our hybrid work structure with a required three days onsite, Monday - Wednesday and flexibility to work remote Thursday and Friday.
We are proud to offer our team members comprehensive benefits, designed to support their financial, professional, and personal well-being. In addition to outstanding healthcare coverage (medical, dental and vision), competitive salaries, generous vacation and leave time, we offer a matching 401(k) plan, a unique collection of corporate discounts and memberships, as well as programs to support career and skills development, learning and tuition assistance, and so much more.
The work you will do as the Senior Social Media Manager will be integral to amplifying the Association's voice to drive awareness, engagement, and advocacy. We look forward to hearing from you!
Key Responsibilities
Strategy, Leadership & Planning
Develop and lead the Association's and the Educational Foundation's social media strategy, ensuring alignment with broader communications, advocacy, and marketing goals.
Oversee annual, quarterly, and monthly social media planning, including campaign development, channel strategy, and resource allocation.
Identify and capitalize on key industry moments for social amplification and engagement.
Serve as the primary advisor on social media trends, platform innovations, and best practices.
Lead competitive and industry benchmarking to inform strategy and innovation.
Content Creation & Oversight
Guide the creation, curation, and publishing of high-impact content (text, image, video, infographics, stories, reels, etc.) across all major platforms.
Set standards for brand voice, style, and compliance in all social content.
Oversee content calendar management and scheduling tools.
Approve and review major campaigns, ensuring quality and strategic alignment.
Community Engagement & Stakeholder Relations
Lead proactive engagement with influencers, industry partners, and key stakeholders.
Oversee social listening and reputation management, including crisis communications and rapid response protocols.
Establish guidelines for community management and escalation.
Analytics, Reporting & Optimization
Set KPIs and performance metrics for social media initiatives.
Oversee the production of performance dashboards and executive reports, present insights and recommendations to senior leadership.
Drive a culture of data-driven optimization, testing, and continuous improvement.
Paid Social & Advertising
Lead the strategy and execution of social media advertising campaigns, including budgeting, targeting, creative direction, and ROI analysis.
Coordinate with paid media and digital advertising teams to maximize impact.
Cross-functional Collaboration
Serve as the primary social media liaison to advocacy, research, membership, events, and communications teams.
Lead social media support for major launches, campaigns, and events.
Provide guidance, training, and best practices to internal teams and affiliates.
Required Qualifications, Skills & Competencies
Bachelor's degree in marketing, communications, journalism, or related field; master's degree preferred.
7+ years of professional experience managing social media for a brand, nonprofit, or association, with at least 2 years in a leadership or supervisory role.
Demonstrated success in developing and executing social media strategies at scale.
Experience managing social media advertising campaigns and budgets.
Exceptional leadership, team management, and mentoring skills.
Advanced writing, editing, and storytelling abilities.
Expertise with social media management, listening, and analytics tools.
Strong analytical skills and ability to translate data into strategic action.
Highly effective organizational, time-management, priority-setting and problem-solving skills.
Strong interpersonal and diplomacy skills; ability to collaborate, influence and communicate effectively with internal and external stakeholders.
Exceptional strategic and critical thinking skills.
Ability to thrive within fast-paced and fluid environment.
Ability to travel as needed; estimate 10%.
Preferred Qualifications
Experience in trade associations, public policy, or advocacy.
Background in the restaurant, hospitality, or foodservice industries.
Expertise in video content creation, short-form video, and live streaming.
Proficiency with graphic design tools (e.g., Canva, Adobe Creative Suite).
Experience coordinating with state or local chapters/affiliates.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The National Restaurant Association, National Restaurant Association Solutions, LLC, and The National Restaurant Association Educational Foundation (together, “Company”) is committed to equal employment opportunity, and it is Company's policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.
It is our policy to recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status and disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements.
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
$57k-75k yearly est. 53d ago
Sales Support Coordinator - Remote - US
Carnival Corporation 4.3
Seattle, WA jobs
Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.
We're looking for an amazing Sales Support Coordinator to fill this role. You'll be responsible for supporting the Personal Cruise Consultants (PCCs) administratively and by providing information and high-level customer service to the direct consumer guest.
Here's a summary of what Holland America Line is looking for in its Sales Support Coordinator. Is this you?
Responsibilities
As the primary point of contact for non-revenue related requests from PCC guests, you will serve as a dedicated resource, providing comprehensive information and resolving issues related to dining arrangements, express documents, special requirements, and more, following the guest's reservation via phone queue and email.
Responsible for efficiently handling incoming department calls through the phone queue, managing incoming emails, and addressing voicemail messages promptly.
Proactively making outbound calls to PCC guests as scheduled or directed by management, you will contribute to maintaining a high standard of communication and guest satisfaction.
Adhering to department policies, you will skillfully assign incoming new guest leads evenly among PCCs, ensuring a fair distribution based on established guidelines.
In the absence of the assigned PCC, you will step in to resolve problems, complete exchanges with existing PCC customers, and assist with various tasks such as cruise pricing, payment collection, and group finalization.
Your commitment to delivering exceptional service will be evident in your interactions with both internal and external clients, ensuring a prompt and high level of service that aligns with the organization's standards.
Additionally, you may be assigned any other duties deemed necessary by your supervisor or manager, contributing to the overall efficiency and success of the team.
Requirements
Minimum of one (1) year experience in positions in the area of customer service or sales.
Experience in the travel and hospitality industry preferred.
Experience working in a high-volume call center is preferred
Ability to learn products, POLAR, Siebel technology
Strong interpersonal skills; proven ability to positively interact with individuals at all levels
Possesses a track record of personal goal achievement and support to department objectives
Possesses strong attention to detail and ability to remain focused despite distractions
Must be self-motivated, a self-starter and quick learner
Excellent organization skills and ability to work independently
Computer proficiency with Windows and aptitude to learn other systems
What You Can Expect
Cruise and Travel Privileges for You and Your Family
Health Benefits
401(k)
Employee Stock Purchase Plan
Training & Professional Development
Tuition & Professional Certification Reimbursement
Base Hourly Range: $17 to $17.74. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
Our Culture…Stronger Together
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ********************************************************************
Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA)
Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact **********************************
#HAL
$17-17.7 hourly Auto-Apply 3d ago
Assistant Controller
Boyne Resorts 3.9
Petoskey, MI jobs
Boyne Resorts is a collection of mountain and lakeside resorts, ski areas, and attractions spanning from British Columbia to Maine. The company owns and operates twelve properties and an outdoor lifestyle equipment/apparel retail division with stores in cities throughout Michigan. An industry leader in multiple U.S. regions, operations include snowsports and year-round mountain recreation, golf, an indoor waterpark, spas, food and beverage, lodging and real estate development.
Founded in 1947, Boyne Resorts is one of the largest mountain resort companies in North America by total skier visits. Its geographically diverse locations include Big Sky Resort in Montana, Sugarloaf, Pleasant Mountain, and Sunday River Resorts in Maine; The Highlands Resort, Boyne Mountain Resort and Avalanche Bay Indoor Waterpark, Inn at Bay Harbor - Autograph Collection, and Boyne Country Sports in Michigan; Loon Mountain Resort in New Hampshire; Gatlinburg SkyLift Park in Tennessee; Brighton Resort in Utah; The Summit at Snoqualmie in Washington; and Cypress Mountain in West Vancouver, British Columbia.
Boyne Resorts is headquartered in northern Michigan. United by core values including long-term thinking, excellence in execution, maintaining a positive environment, and developing great people, its 10,000+ team members drive the company's continuing operational growth. The Company manages its business under a collaborative de-centralized management model, subject to agreed-upon standard Corporate policies, procedures, financing guidelines and best practices.
Providing unique experiences and helping guests of all ages create enduring memories is a long-standing mission. As a member of the Boyne Resorts family, you are among a diverse group of individuals enthusiastically working together to fulfill the mission.
Team Member Benefits
Beyond employment, Boyne Resorts provides access to incredible outdoor playgrounds, significant discounts on merchandise and services, medical coverage and more for you and your family.
* Skiing & riding for free at mountain resorts in the Boyne Resorts portfolio, as well as discounted access to select partner resorts for eligible team members and qualifying spouse/dependents. Golf for free at resort courses operated in ME, MI and MT. Free or deeply discounted access to additional resort amenities such as dining, spa, and mountain biking and discounted merchandise available through the retail division.
* Medical, dental, vision, life, and disability insurance
* 401(k) plan with company match
* Paid time off
Responsibilities
Position Summary
We are seeking an experienced and strategic Assistant Controller to join our Corporate Accounting & Finance team at Boyne Resorts. This role is responsible for leading a range of financial operations including centralized services, payroll oversight, and team management. The Assistant Controller will report directly to the Corporate Controller and play a key role in ensuring financial accuracy, driving efficiency, and supporting resort and departmental teams in financial management and training. The position requires strong technical accounting expertise, experience in consolidating and centralizing certain accounting functions, leadership skills, and an understanding of or willingness to learn about resort operations and systems.
Responsibilities
Lead corporate payroll management function, including:
* Overseeing multi-state payroll processing and ensuring accuracy and compliance
* Managing payroll systems, workflows, and local payroll regulations
* Partnering with HR on payroll-related policies and compensation structures
* Managing payroll tax filings and year-end reporting (W-2s, 1099s, etc.)
* Identifying opportunities for payroll process improvements and automation
* Drive centralization of accounting functions across resort locations, including:
* Developing and implementing strategies to centralize payroll and accounts payable operations
* Standardizing processes, policies, and systems across all locations
* Leading change management efforts to transition decentralized functions to corporate oversight
* Evaluating and implementing shared service models to improve efficiency and control
* Assist in preparation and review of quarterly and annual consolidated financial statements in accordance with US GAAP.
* Assist in managing cash forecasting and treasury operations.
* Maintain and update corporate accounting policies and ensure consistent application across resorts.
* Provide training and support to resort accounting teams on systems, processes, and internal controls.
* Support resort accounting functions as needed.
* Support financial system implementations and process improvements.
* Coordinate with external auditors during the annual audit process and manage PBC requests.
* Assist in managing the monthly financial close, including variance analysis.
* Supervise a team of three corporate accountants and support their professional development.
* Ensure compliance with internal control standards and identify areas for improvement and enhancement.
* Assist the Corporate Controller with special projects and strategic initiatives as needed.
Qualifications
Necessary Qualifications
* Bachelor's degree in accounting or finance; CPA preferred.
* Minimum of 5 years of experience in accounting or finance roles, with progressive responsibility.
* Strong knowledge of US GAAP, financial reporting requirements, and internal controls.
* Experience with corporate payroll management, including multi-state and multi-location payroll operations and compliance.
* Demonstrated experience in centralizing accounting functions or implementing shared services models.
* Experience with treasury management and payroll oversight.
* Proficiency in Microsoft Excel and experience with ERP systems (e.g., NAV, NetSuite).
* Excellent analytical skills with a keen attention to detail.
* Ability to work independently and manage multiple priorities in a deadline-driven environment.
* Strong interpersonal communication skills, with the ability to collaborate effectively across functions.
* American Payroll Association certification such as Certified Payroll Professional and Certified Payroll Manager is a plus
* Certified Payments Professional designation is a plus
* Hospitality or resort industry experience is a plus
* Remote work is acceptable but must have flexibility and a willingness to travel to resort locations as needed.
*
$51k-90k yearly est. 60d+ ago
Senior Category Analyst - Paid Media
C.A. Fortune 3.0
Chicago, IL jobs
What We Do
At C.A. Fortune, we aspire to maintain our position as the nation's leading consumer brands agency. We realize how fortunate we are (pun intended) to offer comprehensive solutions to our clients. From sales management to marketing, all the way down to insights and e-commerce, our boutique service model offers a breadth of services to our clients.
Who We Are
People. Passion. Purpose. Our people are the core of our business. Our unique boutique service model allows our people to follow their passions with a purpose, all while delivering excellent services to our clients. At C.A., we live and breathe our values. We are fearless and curious innovators who lead with solutions, empower others, and do the right thing, always. We are a family-first organization and recognize the importance of a healthy and flexible work-life balance, a positive support system, and the power of diversity and inclusion.
Overview of the Role
The C.A. Fortune Paid Media team manages retail media spend across Amazon, Amazon DSP, Instacart, Walmart Connect, The Trade Desk, Kroger, and other emerging networks. This role will own the build-out and ongoing maintenance of enterprise-grade, cross-channel reporting in Power BI. This is a highly technical, execution-focused role that will power our largest and most complex client relationships.
Fully remote but if local to Chicago, IL will observe a hybrid schedule of 3 days in office
Salary range $75,000 - $85,000 based on experience, qualifications and skills.
5-10% travel requirements to aid in client presentations and team meetings
At C.A. we're not looking for perfection, just people that want to commit to a us and grow their careers long-term. We are on a mission to build better brands that inspire healthier lifestyles for consumers and their families. If you're looking for a sign to apply, here it is!
What You'll Do at C.A. Fortune
Cross-Channel Reporting Architecture & Automation
Ingest, clean, and standardize raw data exports from major retail media platforms (e.g., Amazon, Instacart, Walmart, Kroger, and others).
Design and maintain data models that unify campaign metrics across retail media networks.
Build and own weekly, monthly, quarterly, and annual client-facing Power BI dashboards (leveraging existing templates and expanding automation over time).
Advanced Amazon Marketing Cloud (AMC) Integration
Develop recurring and ad-hoc AMC models
Ad-Hoc & Rapid-Turn Analysis
Perform Excel / Power Pivot deep dives for one-off requests (e.g., impact analyses, category-level reporting).
Deliver quick-turn data pulls and visualizations to support client meetings, new business opportunities, and planning initiatives.
What You Should Bring to the Table
5+ Years of Analytic Experience (Advertising, Ecommerce, or CPG is a plus)
Advanced Microsoft Power BI development (Power Query, DAX, data modeling, row-level security, custom visuals, etc.)
Database management including normalizing disparate data sources (e.g., schema design, and governance for multi-source datasets)
Expert-level Excel + Power Pivot/Power Query for ad-hoc analysis
Proven experience building and maintaining automated reporting systems that serve multiple stakeholders
You Will Stand Out if You Have
Strong SQL (writing complex queries from scratch; experience with Amazon Athena or similar big-data query engines is a big plus)
Python or R for data manipulation
Amazon Marketing Cloud, Snowflake, Databricks, or other cloud data warehouses
Previous Advertising or Ecommerce Experience
Perks
PTO & Sick Days
11 paid company holidays per year
1 Floating Holiday
2 paid volunteer days per year
3 months fully paid parental leave (regardless of gender)
Medical, dental, and vision
Paid company life insurance
401k with company match
Summer hours (half day Fridays from Memorial Day thru Labor Day)
Work from home flexibility
Come As You Are
C.A. is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.
$75k-85k yearly 24d ago
Volunteer GFL Outreach Manager
The Game 3.5
Lynnwood, WA jobs
Games for Love (GFL) is a 501(c)(3) Charity dedicated to easing the suffering of children and saving the lives of children internationally. We are very engaged in the entirety of the gaming ecosystem, from fan to professional. Our programs are designed in a way for children we work with to be able to be engaged with our programs for life, and every gamer as well across the ecosystem - to create a sustainable future. We have a healthy ecosystem to achieve that goal with your intelligent contribution.
Job Description
We are seeking Outreach Managers to join our GFLX team. GFLX: Gets distraction therapy to children in hospitals to make sure that they have the technology, gaming, and equipment they need to be able to heal. Our ideal candidate is attentive, ambitious, and hard-working.
Responsibilities:
Make outbound calls during business hours to hospitals and child wellbeing facilities explaining the benefits of participating in our GFLX program
Participate and organize presentations to stakeholders to build our network of facilities and impact as many children as we can
Assist in establishing long-term relationships with hospitals and healthcare professionals to increase brand visibility through email and phone outreach
Communicate with partnering hospitals, revise marketing materials, and help organize upcoming events and activities
Maintain and update organization documents and manage data accuracy in Google Suite Database
Produce regular reports and PowerPoint briefings to summarize activities and department accomplishments for the director team
Maintain a calendar of outreach activities, including community events, workshops, appearances, and other communication opportunities
Qualifications
Requirements:
Able to donate approx. 5 -10 hrs. a week (including a weekly team meeting)
Preferred experience of 1-2 years within non-profit fundraising or outreach activities
Outstanding written and interpersonal communication
Excellent presentation skills
Friendly, enthusiastic, and positive attitude
Proficient in Google Suite
Qualifying Attitude:
You want to be part of something great that positively impacts society especially in times of crisis
You are proactive to collaborate remotely
Additional Information
Benefits:
Work from anywhere on earth - 100% remote
Massive networking opportunities with 500+ members of our community
Level up your skills
OPT & CPT programs
Make a big impact in the world
Have lots of fun partnering with passionate game developers
Join the mastermind group and learn from top game developers
Volunteer recognition & awards
Games for Love is an equal opportunity organization. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status, or any other legally protected status.
$40k-53k yearly est. 2d ago
Vice President of Field Operations - Luxury (Remote Opportunity)
Hyatt 4.6
Chicago, IL jobs
Hyatt Hotels Corporation is seeking a visionary Vice President, Field Operations - Luxury to elevate the performance and reputation of our premier hotels across the Americas. In this role, you'll drive operational excellence, inspire high-performing teams, and ensure our luxury brands deliver unforgettable guest experiences.
This is your chance to shape the future of Hyatt's luxury portfolio, strengthen owner partnerships, and leave a lasting impact on one of the world's most admired hospitality companies.
**Who We Are**
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines canopen the door for exciting career and growth opportunities to our colleagues.
As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.
**Why Now?**
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
**How We Care for Our People**
What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family.Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious _100 Best Companies to Work For _ list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
We're proud to offer exceptional corporate benefits which include:
· Annual allotment of free hotel stays at Hyatt hotels globally
· Flexible work schedule
· Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
· A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
· Paid Time Off, Medical, Dental, Vision, 401K with company match
**Who You Are**
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
**Qualifications:**
This role is accountable for driving the performance, profitability, and brand integrity of a portfolio of approximately 17 luxury hotels across the Americas region. The Vice President, Field Operations - Luxury will be responsible for ensuring each hotel consistently delivers exceptional guest experiences, achieves strong financial results, and upholds the distinct positioning of Hyatt's luxury brands.
Key responsibilities include:
· Hotel Performance Leadership: Set ambitious financial, operational, and guest experience targets through the Annual Business Plan process and provide strategic guidance to ensure sustained excellence. Monitor results throughout the year, partnering with General Managers to identify opportunities and implement solutions that strengthen revenue, profitability, and market share.
· Brand Stewardship: Ensure each property authentically represents the vision, values, and standards of Hyatt's luxury brands. Safeguard brand reputation by guiding General Managers in delivering best-in-class service and aligning operations with evolving guest expectations.
· Owner and Stakeholder Engagement: Serve as the primary liaison between hotel leadership and ownership groups, fostering strong relationships and building alignment on business strategies, capital planning, and long-term growth priorities.
· Growth & Transitions: Oversee the successful opening, rebranding, or transition of hotels to maintain seamless brand representation and operational excellence.
· Talent Development: Mentor and coach General Managers, providing clear performance feedback, career development planning, and succession readiness for future leaders at Hyatt.
· Strategic Capital Planning: Lead oversight of the 10-year capital planning process to ensure investments support both performance outcomes and brand differentiation.
This position is central to Hyatt's commitment to delivering world-class luxury experiences while ensuring operational excellence and safeguarding the long-term strength of our brands.
**Qualifications**
Experience Required:
· 15 years of operations leadership across hotels and/or resorts, including experience in the luxury market
· Minimum of 5 years as a General Manager with a proven track record of success
· Demonstrated expertise in building and sustaining strong owner relationships.
Experience Preferred:
· Bachelor's degree in hospitality, business or a related field
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
**We welcome you:**
Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
_The salary range for this position is $208,500 - $278,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate._
_We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place._
**Primary Location:** US-IL-Chicago
**Organization:** Hyatt Corporate Office
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Hotel Operations
**Req ID:** CHI014913
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
$208.5k-278k yearly 60d+ ago
Customer Service Representative | Hotel Reservations Specialist
Traveling Teams Inc. 3.8
Bingham Farms, MI jobs
Traveling Teams is the leading provider of hotel accommodations for youth and amateur sports teams across North America and some parts of Canada. For the last 25 years, we've specialized in simplifying team travel by building strong relationships with our hotel business partners and offering world-class customer service to youth sports travel organizations.
We're passionate about what we do - and who we work with. Our environment is fast-paced, team-driven, and built around a shared love for sports, hospitality, and delivering excellent service.
Hotel Reservations Specialist Summary:
We are hiring a Hotel Reservations Specialist to join our growing customer service team in Southfield, MI. This is a great opportunity for individuals with prior experience in customer service, call center, front desk, receptionist, and hospitality environments. The Customer Service Representative | Hotel Reservations Specialist position is responsible for facilitating the hotel room booking process as outlined by Traveling Teams Inc.'s standard operating procedures. The Customer Service Representative | Hotel Reservations Specialist position is responsible for maintaining the company's brand image and delivering exceptional customer service. This position entails answering inbound customer calls and relaying hotel reservation details effectively and efficiently. The work is primarily independent, but may - at times - require internal team collaboration.
General Responsibilities & Duties:
Answer incoming calls to assist with reservations, confirmations, room needs requests, and questions.
Warmly greet a high volume of calls and perform reservation procedures.
Explain hotel details, rates, services, amenities, and other information about the hotels as requested.
Sell, process, enter, and confirm room reservations using Traveling Teams' selling techniques and strategies.
Provide incoming callers with appropriate room assignments and types, while up-selling when appropriate.
Navigate multiple internal systems to facilitate the reservation of hotel rooms on behalf of customers.
Verify payment for stay, including incidental costs, by obtaining credit card information.
Assist incoming callers with issues and complaints, with empathy and a focus on guest satisfaction.
Perform all daily duties as assigned by Supervisor(s).
Position Required Skills/Abilities:
Basic understanding of clerical and administrative procedures.
Excellent written and verbal communication skills.
Active listening and interpersonal skills.
WOW service mentality; willingness to go above and beyond for customers.
Excellent attention to detail and accuracy in data entry.
Ability to solve problems as they arise and maintain confidentiality.
Basic computer skills and an ability to adapt to new software.
Preferred Education and Experience:
High school diploma or equivalent required; higher education preferred.
1-2 years of related experience required; 3-5+ years of related experience preferred.
Preferred industry experience includes, but is not limited to, customer service representative, call center agent, front desk agent, receptionist, booking specialist, travel agent, or similar front office position.
Preferred educational background includes, but is not limited to, communications, business administration, hospitality and tourism management, and/or sports management.
Monday - Friday, 9:00 a.m. - 5:30 p.m. (mandatory, in-office)
Saturdays, 10:00 a.m. - 4:00 p.m. (optional, work-from-home)
Sundays, 2:00 p.m. - 6:00 p.m. (optional, work-from-home)
40 hours/week
$27k-31k yearly est. Auto-Apply 14d ago
Manager Branded Residential (Hybrid Chicago)
Hyatt 4.6
Chicago, IL jobs
Hyatt Hotels Corporation seeks an enthusiastic Manager, Branded Residential of Business Initiatives to join our corporate team. This is a key corporate role supporting the successful execution and tracking of cross-functional initiatives across the branded residential business. With a global remit, this role spans pre-development, operations, marketing and sales coordination, governance, and service delivery-driving execution and ensuring alignment across regions and disciplines. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with our colleagues, customers, and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.
As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
We're proud to offer exceptional corporate benefits which include:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedule
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
**Qualifications:**
This individual serves as the central point of coordination across the residential platform, maintaining visibility into timelines, workstreams, and performance. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while supporting both internal stakeholders and external partners.
The Manager, Branded Residential Business Initiatives is a key corporate role supporting the successful execution and tracking of cross-functional initiatives across the branded residential business. With a global remit, this role spans pre-development, operations, marketing and sales coordination, governance, and service delivery-driving execution and ensuring alignment across regions and disciplines.
This individual serves as the central point of coordination across the residential platform, maintaining visibility into timelines, workstreams, and performance. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while supporting both internal stakeholders and external partners.
Project & Workflow Management
- Track and coordinate branded residential projects through key phases including feasibility, design development, service planning, pre-opening, and transition to operations.
- Manage calendars, meeting logistics, and team workflows for the residential leadership team; follow up on action items and priorities.
- Monitor execution timelines, maintain critical path trackers, and flag delays or risks to project success.
Reporting & Analysis
- Create and maintain centralized dashboards to track project milestones, marketing and sales progress, development deal status, and operating readiness.
- Prepare internal reports, progress summaries, and briefing materials for senior leadership.
- Consolidate business updates from global regions for regular distribution to executive teams.
Marketing, Sales & Events Coordination/Global Benefits and Programs
- Track residential marketing and sales initiatives including collateral development, digital assets, events, and global/regional launches.
- Coordinate logistics and materials for brand events, owner activations, and promotional campaigns.
- Collaborate with marketing and sales teams to ensure alignment with brand standards and rollout timelines.
- Work with commercial services teams on Hyatt residential distribution program inclusions.
- Point of contact for residential ownership benefits program execution and global communications.
Development & Business Support
- Assist in preparing internal and external-facing decks, pitch presentations, investor briefings, and service model documentation for new projects.
- Maintain an internal content library of branded residential materials, templates, and best practices.
- Support due diligence and project intake processes for new branded residential opportunities.
Residential Operations Support
- Track critical path items and operational readiness milestones for each residential property in development or transition.
- Maintain a centralized repository of key documents including SOPs, governance materials, service matrices, and legal agreements.
- Manage the master calendar of HOA and board meetings, including preparation timelines for agendas, packets, and follow-up items.
- Support annual budget submissions, capital planning coordination, and financial tracking in collaboration with residential and hotel operations.
Cross-Functional & Global Coordination
- Serve as liaison between the corporate residential team and cross-functional groups including legal, marketing, development, design, and hotel operations.
- Ensure information flow across internal regions and external development partners.
- Support implementation of global residential standards, tools, and service initiatives across branded residential projects worldwide.
The incumbent is a key member of the residential team and must be comfortable navigating between strategic priorities and tactical execution in support of successful execution. This role requires cross-functional collaboration ensuring that all residential initiatives move forward with clarity, precision and accountability.
Qualifications
Experience Required:
- 4 years of experience in residential discipline
Experience Preferred:
- Bachelor's degree
- Experience with Excel, Word, PowerPoint or Canva, ChatGPT, OPERA
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
________________________________________
We welcome you:
Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
_The salary range for this position is $98,600 - $124,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate._
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
**Primary Location:** US-IL-Chicago
**Organization:** Hyatt Corporate Office
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Hotel Operations
**Req ID:** CHI015064
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
$98.6k-124k yearly 45d ago
Field Service Specialist III
Copeland 3.9
Indianapolis, IN jobs
**About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**Job Description**
The Field Service Specialist III is a senior technical expert and field leader responsible for advanced commissioning, integration, and mentoring within Copeland Professional Field Services. This individual functions as a subject matter expert on refrigeration, CO₂ systems, HVAC controls, and complex system architectures. They lead on-site efforts, coach other specialists, and represent Copeland with high-profile customers and large-scale rollouts. Field work will be required with extensive overnight travel. The Field Services Specialist III is required to establish, promote and maintain excellent rapport and communications with all customers, co-workers, sales representatives, and others as appropriate.
**AS A FIELD SERVICE SPECIALIST III, YOU WILL: **
+ Perform expert-level commissioning and optimization of complex refrigeration and building automation systems.
+ Create control programs and logic sequences from detailed specifications or Sequences of Operations.
+ Provide advanced troubleshooting of control systems, refrigeration racks, HVAC, and BMS integrations.
+ Lead on-site teams, coordinate contractor efforts, and ensure adherence to design specifications.
+ Execute and oversee new store commissioning and remodel commissioning projects.
+ Identify and qualify contractors to support field, project, and commissioning services.
+ Mentor and train junior field specialists to build team capability and consistency.
+ Serve as the primary technical point of contact for major customers and large commissioning projects.
+ Maintain expert knowledge of Copeland, competitor control systems (Danfoss, Carel, Novar, Honeywell, etc.), and third-party integrations.
+ Document, report, and communicate findings clearly to project and leadership teams.
**REQUIRED EDUCATION, EXPERIENCE, & SKILLS:**
+ 7+ years of experience in refrigeration controls, field commissioning, or system integration.
+ Advanced knowledge of refrigeration system design, pressure/temperature relationships, and CO₂ system control.
+ Demonstrated expertise in controller programming and network integration.
+ Proven leadership and mentoring ability in field environments.
+ Strong customer communication and organizational skills.
+ Computer skills including word processing, spreadsheets, database, Internet software, E-mail, Windows.
+ Ability to manage multiple high-impact projects and provide strategic field insights.
+ Ability to travel up to 85-90%.
+ Legal work authorization in the United States - Sponsorship will not be provided for this role
**Remote Work Arrangement:** ** **
This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, so you will have the opportunity to work with your team and leader to understand your team operating principles to collaborate effectively **.**
Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. In accordance with Colorado EPEWA, the salary/pay range for this role is **$100,000-$120,000** **annually** , commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.
**Working Conditions:** ** **
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions, high precarious places, fumes or airborne particles, and vibration.
\#LI-KP1 #LI-Remote
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Inclusion & Belonging**
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
**Work Authorization**
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: *****************************
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.
$26k-34k yearly est. 60d+ ago
VP, Influencer Marketing
Acceleration Partners 4.3
Chicago, IL jobs
THE ROLE
VP, INFLUENCER MARKETING
The VP, Influencer at Acceleration Partners is a unique role that will own both the vision for and the outcomes of our influencer marketing team. The VP, Influencer will be responsible for a) defining what influencer marketing is at Acceleration Partners and how it is delivered, and b) supporting our growth through thought leadership and market communication. This is both and internally and externally focused role; as the VP, Influencer will own the P&L for the influencer organization, they will be expected to drive success across both top and bottom line metrics.
TOP 5 JOB RESPONSIBILITIES
TOP 5: LEAD MANAGE AND HOLD YOUR TEAM ACCOUNTABLE - Oversee account management teams, managing and leading team members and supervising high-level activities. Hire and successfully develop their team through mentoring, coaching, identifying training needs and providing proactive and timely feedback. Actively “coach the coach” to develop our next level of leaders. Success of developing teams is proven through a track record of achieving team outcomes, elevating and retaining teams, and motivating A players.
THOUGHT LEADERSHIP & INDUSTRY PRESENCE - In partnership with Marketing, show the world AP's expertise through written thought leadership, speaking engagements, and event involvement. Raise AP's profile in the influencer world so that we are considered in as many opportunities as possible.
CONSISTENTLY UPGRADE STRATEGIC CAPABILITY - Stay abreast of all evolutions of the influencer industry and keep AP leadership informed of key changes. Ensure that the influencer team is on the leading edge of developments, is bringing “what's next” to clients, and is viewed as a true strategic partner by clients. Continuously position Acceleration Partners ahead of the competitive landscape through innovation, foresight, and strategic leadership.
CLIENT GROWTH - Build and maintain a culture of client growth. Ensure that teams are delivering best-in-class client experiences leading to high levels of client satisfaction and retention. Grow client revenue by ensuring that account teams are maximizing performance opportunities and identifying opportunities for expansions and upsells.
MARGIN MANAGEMENT - Ensure that target profit margin percentages are achieved, via successful headcount management and forward planning. Serve as final decision-maker for team headcount and hiring decisions, and team promotions, raises, and bonuses. Manage team expenses accordingly.
INTERNAL RESPONSIBILITIES
Partner closely with Executive Leadership to shape the long-term vision and strategy for influencer marketing at Acceleration Partners
Collaborate with Sales on new business strategy, RFPs, and influencer-led pitches
Partner with Marketing to develop AP's influencer POV and go-to-market positioning
Work cross-functionally with Operations, Finance, and People to scale the influencer practice sustainably
Establish, refine, and evolve processes, operating rhythms, and best practices across the influencer organization
Identify and proactively mitigate risks related to clients, talent, margins, and delivery
Serve as a senior internal voice and advocate for influencer marketing across the agency
WHAT SUCCESS LOOKS LIKE
BY 6 MONTHS…
The VP, Influencer has fully assumed ownership of the influencer organization, including P&L accountability. A clear vision for influencer marketing at AP has been articulated internally and externally. Leadership expectations, team structure, and operating norms are well-defined, and early progress is evident in team effectiveness, client satisfaction, and strategic quality.
BY 1 YEAR…
The influencer practice is operating at scale with strong financial performance, consistent client growth, and high team engagement. AP has a recognized point of view in the influencer space, supported by visible thought leadership and industry presence. Teams are delivering forward-looking strategies, client retention and expansion are strong, and margin targets are consistently met or exceeded.
QUALITIES OF THE IDEAL CANDIDATE
Executive-level leader with a strong sense of ownership and accountability
Proven ability to set vision and translate it into operational execution
Commercially minded with a deep understanding of agency economics and P&L management
Trusted senior partner to clients with strong executive presence
Exceptional people leader who develops, motivates, and retains high-performing teams
Comfortable navigating ambiguity, change, and scale
Strong written and verbal communicator
Thrives in a fast-paced, remote-first environment
Demonstrates alignment with AP's core values: Own It, Embrace Relationships, and Excel & Improve
MINIMUM QUALIFICATIONS & SKILLS
10+ years of combined influencer marketing and client services / agency experience
Proven track record owning and scaling a business line, practice area, or large portfolio
Experience leading Managers and cross-regional teams
Deep expertise in influencer marketing strategy, execution, and measurement
Strong understanding of how influencer marketing integrates with affiliate and broader partnership marketing
Financial acumen, including forecasting, margin management, and P&L ownership
Bachelor's degree required
Ability to travel up to 30%, including internationally
WHY ACCELERATION PARTNERS?
Acceleration Partners is the world's largest and first-to-market Partnership Marketing Agency creating and nurturing partnerships that drive exceptional measurable outcomes for their clients. Managing clients in 40+ countries, AP's global team of 300+ focuses on data-driven strategies that connect brands to the right consumers through affiliate and influencer All of our work is supported by APVision, our proprietary technology suite which leverages the largest dataset of any agency in the Partnership Marketing agency ecosystem. Serving over 200 brands-including household names like Amazon, Apple, Target, Google, Marriott, Coinbase, and Burberry-AP's diversified team is creating what's next in the industry by building high-performing partnership marketing programs. As the only truly integrated global partnerships agency, AP prides itself on being at the cutting edge of industry developments and leveraging proven expertise to deliver unique solutions for brands seeking sustainable growth.
AP PERKS & BENEFITS - WHAT WE OFFER
100% remote work for everyone
Group medical, dental, and vision coverage insurance (with opt-out benefits)
401K with matching
Open Paid Time Off
Summer & Holiday Wellness Breaks in July and December
Volunteer and Birthday Time Off
Focus Fridays
Paid Parental Leave Benefits
Wellness, Technology & Education Allowances
Paid sabbatical leaves, donation matching, and more!!
Target Salary Range is 160K - 210K plus bonus
Benefits may vary based on employment status or country location.
Acceleration Partners is committed to a diverse workforce and is an equal opportunity employer. We evaluate applicants regardless of an individual's age, race, color, gender, religion, national origin, sexual orientation, disability, or veteran status.
$149k-205k yearly est. Auto-Apply 18d ago
Senior Manager, Mountain FP&A
Vail Resorts 4.0
Michigan jobs
Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you!
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
**Job Summary**
The Vail Resorts Finance Team is committed to Building Leaders and Driving Value and supports a fast growing publicly traded company (NYSE: MTN) comprised of 42 best-in-class mountain resorts and regional ski areas across the U.S., Canada, Europe and Australia.
Our team exists to deliver data-driven insights to support the financial management of Vail Resorts - the leading ski resort operator in the world. This is an exciting opportunity to be part of a fast-paced, collaborative team that continuously redefines the mountain resort experience! Our sustainable high-performing team is uniquely focused on talent development, prioritizing career growth through accelerated opportunities and progression.
The **Senior Manager - Mountain FP&A** is based in the company's Broomfield, Colorado headquarters (or may be remotely based from company-approved locations), and will be part of a team that develops business insights to drive decision-making and commercial action for the resort teams of Vail Resorts. This includes financial planning, reporting, forecasting and analysis to support the strategic goals and drive results. This role works closely with resort senior leaders to develop resort experience views of financial results and performance to help drive strategic decision-making, growth objectives and capital allocation.
**Key Responsibilities**
+ Support the financial budgeting & planning process for a resort portfolio as assigned, emphasizing value creation and aligning resources with strategic priorities.
+ Provide performance insights and guidance to drive strategic business initiatives for resort leadership teams. Assess business opportunities and risks with a strong orientation to long-term enterprise value creation.
+ Synthesize and communicate key financial and business insights to drive decision-making with resort operational leaders.
+ Deliver financial insight and commentary based on comprehensive view of financial results and impacts and indicators on the broader enterprise.
+ Actively engage in the broader FP&A team to drive a culture focused on delivering results, stakeholder influence and leadership development for career progression.
+ Play a critical role in the Finance organization, bringing an enterprise-level perspective to support the strategic, talent and process improvement efforts across the Finance organization.
**Leadership Qualities**
+ **Trusted partner:** Possess the technical expertise and communication skills to support in providing the operational leadership team with an objective, independent perspective on both divisional and enterprise matters.
+ **Business Acumen:** Leverage strong technical skills, including expert Microsoft Excel skills, a willingness to quickly learn Vail Resorts' financial systems, and is comfortable leveraging her or his capabilities to work independently to conduct analysis and communicate recommendations / conclusions with clarity and conviction.
+ **Learning agility** : Thrive in complex environments, adept at tackling strategic business challenges and integrating innovative ideas and technologies with strong analytical rigor.
+ **Emotional Intelligence:** Understand and shape your impact on the team and stakeholders to achieve ambitious goals.
+ **Ambition:** Exhibit a drive to expand leadership responsibilities and overcome obstacles to create a significant impact in a competitive landscape.
**Skills and Qualifications**
+ Bachelor's degree required, preferably in an analytical discipline such as Finance, Accounting, Business, Economics, etc.
+ Minimum of 4+ years of work experience including financial planning and analysis responsibilities. Experience managing direct reports is preferred.
+ Outstanding analytical skills with ability to synthesize information, develop insights and communicate effectively in presentations and in person meetings
+ Strong communication skills, with experience collaborating with senior leadership in a cross-functional capacity
+ Deep curiosity and passion for understanding and analyzing financial results with a focus on creating shareholder value.
+ Completion of a case study is required for candidates who advance to the final interview round.
The expected Total Compensation for this role is $110,000 - $140,000 + annual bonus. Individual compensation decisions are based on a variety of factors.
**Job Benefits**
+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
+ MORE employee discounts on lodging, food, gear, and mountain shuttles
+ 401(k) Retirement Plan
+ Employee Assistance Program
+ Excellent training and professional development
Full Time roles are eligible for the above, plus:
+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
+ Free ski passes for dependents
+ Critical Illness and Accident plans
Vail Resorts offers a 'Hybrid' work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.
Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
_Requisition ID 512469_
_Reference Date: 05/30/2025_
_Job Code Function: Finance_
$110k-140k yearly 5d ago
Pre-Sales Director, North America (Remote)
Dev 4.2
Washington jobs
Smartrecruiters
SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success-including brands like Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.
SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you're taken care of. Our inclusive office environment welcomes and respects all.
Job Description
We are looking for a proven Pre-Sales Director, North America to lead a team of pre-sales Solution Consultants (SC) supporting our Commercial Enterprise accounts. The Pre-Sales Director, North America is responsible for individual SC career planning and development, team development, and hiring according to the dynamic needs of the sales organization.
As Pre-Sales Director, North America, you will be expected to maintain strong relationships with counterparts in the Sales, Services, Support, Marketing, and other organizations to ensure alignment of organizational activities and initiatives. You will build and run a diverse team of talented solutions consultants looking for mentorship and help grow their careers. These responsibilities all directly support the Pre-Sales Director, North America primary goal of assisting sales to attain their revenue goals by ensuring that the business and process stakeholders will vote for us as part of the sales engagement.
What you'll deliver:
● Directly support a team of Solution Consultants that have fun driving revenue.
● Support ongoing team member growth and development including recruiting, hiring, training, and mentoring.
● Understand the needs of the regional sales organization, and develop plans to ensure outstanding support of those needs
● Drive strategic initiatives and programs as needed to support the growth of the business.
● Partner with regional sales leaders to prioritize Solution Consulting efforts
● Coach the team towards attaining key performance metrics and goals.
● Help define key value propositions we communicate to customers
● Identify product and technology gaps with customers and present a point of view to product and leadership teams.
● Work with the team to discuss, plan and implement process improvements
● Evaluate team members regularly through analysis of direct observation, peer feedback, and sales feedback
● Manage day-to-day activities such as resource scheduling conflicts, expense review, and approval, activity reporting, etc.
Qualifications
Ideally 5+ years of pre-sales experience preferably within a SaaS organization
Ideally 3-4 years of management experience preferably within a SaaS organization
Solid understanding of Enterprise SaaS applications and recruiting technology
Ability to build trust and rapport with cross-functional partners
Experience attracting, retaining, and developing high-performing, high-potential talent through assessing, selecting, onboarding, coaching, and developing.
Proven track record successfully collaborating with various departments to inspire alignment and execution
Strong customer-facing and relationship building
Executive presence
Experience supporting and selling to enterprise customers
Technically adept, experienced with web technologies
Strong track record of defining and executing against key performance indicators.
Additional Information
SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
$114k-166k yearly est. 60d+ ago
Manager of Revenue Accounting
Vail Resorts 4.0
Indiana jobs
Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you!
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
**Job Summary:**
The Revenue Accounting Manager is a key leader within the Corporate Accounting team, responsible for accurate revenue recognition and reporting across the Mountain and Lodging segments. This role oversees complex deferred revenue accounting and ensures compliance with U.S. GAAP and SOX requirements while being an integral part of the month-end, quarter-end, and year-end close processes. The position leads a team that monitors transactional data across multiple point-of-sale systems, prepares and reviews reconciliations and journal entries, and resolves discrepancies between source systems and ledgers.
Beyond core accounting responsibilities, the Revenue Accounting Manager partners with FP&A, Marketing, IT, and other stakeholders to ensure accurate financial reporting and support strategic initiatives. The role is heavily involved in revenue product setup reviews, pass partnership accounting, and revenue recognition processes. Strong leadership and advanced systems expertise are essential, as the function operates across numerous reporting platforms and Point-of-Sale systems. The ideal candidate is a proactive, detail-oriented leader who can identify process improvement opportunities, implement solutions, and drive efficiency across the revenue accounting function.
**Job Specifications:**
+ Starting Wage: $79,531.16 - $103,535.40 + annual bonus
+ Employment Type: Year Round
+ Shift Type: Full Time hours available
+ Minimum Age: At least 18 years of age
+ Housing Availability: No
**Job Responsibilities:**
+ Actively guide, coach, and develop direct report(s) and BPO team members while providing leadership, training, and support to optimize departmental performance.
+ Assist in developing team goals and KPI's to measure performance and ensure the department is performing to industry best practices and standards.
+ Analyze, prepare, and review complex balance sheet reconciliations, including accounts impacted by foreign currency.
+ Prepare journal entries and account reconciliations to ensure financial accuracy and US GAAP compliance.
+ Calculate and record revenue recognition journal entries and ensure proper accounting related to club dues and initiation fees.
+ Assist with reconciling differences between the General and Daily Ledgers and identify and record adjustments as necessary.
+ Identify and research potential reporting issues and complete manual journal entries and other adjustments to fix discrepancies between multiple source systems.
+ Support the Product Operations Team (PO) with seasonal product testing, identify and resolve product setup issues throughout the season.
+ Drive process improvements and leverage technology to enhance accuracy and efficiency.
+ Work with external stakeholders such as Pass Partners, USFS, and various government jurisdictions to ensure accurate and timely payments related to various revenue-sharing agreements.
+ Oversee and assist with the deposit applications to ensure accurate financials related to advanced lodging deposits.
+ Oversight over the travel agent commission processes to ensure timely and accurate payments to lodging partners.
+ Collaborate with FP&A, Marketing, IT, and other internal teams to ensure accurate revenue recognition and reporting.
+ Other duties and ad-hoc requests as assigned.
**Job Requirements:**
+ Bachelor's degree in accounting or other similar financial fields, preferably in accounting.
+ Minimum 3-5 Years of Progressive Accounting Experience
+ Proven ability to lead and develop teams, including remote or BPO teams
+ Advanced proficiency in Excel and other MS applications
+ Excellent verbal and written communication skills, with strong analytical, problem-solving, interpersonal, and organizational abilities.
+ Ability to understand and anticipate the perspective of managers and other senior-level personnel.
+ Ability to manage multiple assignments in a fast-paced, deadline-driven environment.
+ Demonstrate a positive, professional, and team attitude toward coworkers, internal and external stakeholders, and management, including coordination with geographically dispersed colleagues.
+ Knowledge of U.S. GAAP, specifically ASC 606
+ Experience with financial systems and tools such as PeopleSoft, RPOS, Inntopia, IQWare, Jonas, SpaSoft, Blackline, and nVision.
+ Experience with Alteryx, SQL, or comparable data management tools preferred
The expected Total Compensation for this role is $79,531.16 - $103,535.40 + annual bonus. Individual compensation decisions are based on a variety of factors.
**Job Benefits**
+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
+ MORE employee discounts on lodging, food, gear, and mountain shuttles
+ 401(k) Retirement Plan
+ Employee Assistance Program
+ Excellent training and professional development
Full Time roles are eligible for the above, plus:
+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
+ Free ski passes for dependents
+ Critical Illness and Accident plans
Employees can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.
Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
_Requisition ID 513100_
_Reference Date: 01/08/2026_
_Job Code Function: Accounting_
$79.5k-103.5k yearly 21d ago
Field Service Specialist I
Copeland 3.9
Indianapolis, IN jobs
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**No calls or agency requests please.**
**Job Description**
The Field Service Specialist I is an entry-to-intermediate level role responsible for supporting the installation, start-up, and commissioning of Copeland control systems in commercial refrigeration and building management environments. This role provides hands-on field exposure to retail refrigeration, controls hardware, and software configuration under the guidance of senior field specialists. Field work will be required with extensive overnight travel. The Field Services Specialist I is required to establish, promote and maintain excellent rapport and communications with all customers, co-workers, sales representatives, and others as appropriate.
**AS A FIELD SERVICE SPECIALIST I, YOU WILL:** ** **
+ Perform basic on-site installation, start-up, and verification of Copeland Retail Solutions products and systems.
+ Terminate low-voltage control wiring and verify I/O connections.
+ Load and adjust control programs with support from higher-level specialists.
+ Provide basic troubleshooting support to ensure systems are operational and free of defects.
+ Review and interpret store prints and wiring diagrams with assistance.
+ Support new store commissioning and remodel commissioning activities and associated documentation.
+ Maintain accurate and timely completion of all documentation (FSRs, timesheets, expenses, etc.).
+ Provide basic training to contractors and site personnel on Copeland hardware/software.
**REQUIRED EDUCATION, EXPERIENCE & SKILLS** **:**
+ 1-3 years of experience in refrigeration, HVAC, or controls systems.
+ Associate's degree or equivalent technical training in HVAC/R, Electrical, or Mechanical disciplines.
+ Basic understanding of refrigeration systems, control logic, and building automation.
+ Computer skills including word processing, spreadsheets, database, Internet software, E-mail, and Windows.
+ Familiarity with Copeland, Danfoss, Carel, or similar controllers preferred.
+ Ability to travel up to 85-90%.
+ Legal work authorization in the United States - Sponsorship will not be provided for this role
**Remote Work Arrangement: **
This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, so you will have the opportunity to work with your team and leader to understand your team operating principles to collaborate effectively **.**
Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. In accordance with Colorado EPEWA, the salary/pay range for this role is $70,000-$85,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.
**Working Conditions: **
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions, high precarious places, fumes or airborne particles, and vibration.
\#LI-KP1 #LI-Remote
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), and more. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Diversity, Equity & Inclusion**
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives, and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.
$26k-34k yearly est. 60d+ ago
OEM Sales Manager
Copeland 3.9
Springfield, IL jobs
**About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**Job Description**
The OEM Sales Manager is a key member of the Commercial Cold Chain Sales team. In this role, you will develop, collaborate, and complete sales strategies across multiple channels in collaboration with our End User and Aftermarket Sales Teams. The OEM Sales Manager's primary role within Copeland Cold Chain is to deliver sales growth through leadership and the execution of a strategic sales plan. You will direct the work and strategy for several Account Executives who lead the sales effort for the Copeland Cold Chain to several OEM customers. The ideal candidate will manage communications both internally and externally to ensure alignment.
**As an OEM Sales Manager you will:**
+ Drive year over year sales territory growth.
+ Develop and drive strategies for refrigeration customers to lower GWP refrigerants (CO2, R290, A2L) solutions
+ Define, build and nurture relationships with key decision makers at all customers in the territory
+ Identify and define customer growth strategies then design and drive account-specific strategies to align with customer needs.
+ Own complete accountability for delivering and maintaining territory sales and account business plans
+ Drive recognition and closure of opportunities for cross-business products (compression, controls, enterprise services) to increase recurring revenue
+ Monthly participation in forecast process and updating
+ Monthly participation in our business opportunity management/pipeline process
+ Develop key relationships with Customer Engineering, Marketing, Supply Chain, etc. Manage customer profile, contacts, and opportunity funnel within Salesforce CRM platform
**Required** **Educatio** **n, Experience, & Skills** **:**
+ Bachelor's degree in a business related or technical field
+ Proven Sales Record
+ Minimum of ten years advancement in selling and management
+ Proven experience in managing from classic sales to consultative solutions selling.
+ Proven experience in sales team development and organizational change.
+ Strong communication skills and the ability to connect with both lower-level technical decision makers and executive level financial decision makers.
+ Proficiency in MS Word, Excel and PowerPoint is required
+ Legal authorization to work in the United States - Sponsorship will not be provided for this position.
**Preferred Education, Experience, & Skills:**
+ MBA
+ Management experience in Refrigeration, HVAC or Controls Technology
**Remote Work Arrangement: **
This role is fully remote, working out of regional home office with 60% travel required. A typical week consists of customer visits across multiple cities, hotels & rental cars. As a remote colleague, you may be required to travel to Copeland sites regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, so you will have the opportunity to work with your team and leader to understand your team operating principles to collaborate effectively **.**
Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. In accordance with Colorado EPEWA, the salary/pay range for this role is $140,000-$160,000 annually+ applicable bonuses, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.
\#LI-KP1 \#LI-Remote
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Inclusion & Belonging**
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
**Work Authorization**
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: *****************************
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.