Scheduling Coordinator jobs at Orlando Health - 38 jobs

Florida Medical Clinic Orlando Health Job Title: Referral Coordinator I Full Time: Monday - Friday, 8:00 AM to 5:00 PM Department: Cardiology Location: This position may travel to both locations 14320 Bruce B Downs, Tampa, FL & 2352 Bruce B Downs, Wesley Chapel, FL. Job Summary: The Referral Coordinator supports Clinical teams, Patients and Family Members by managing referrals and/or authorizations for the Medical Group. They are responsible for processing Internal and External referrals and authorizations from orders prescribed, by the provider, in the Electronic Health Record (EHR) system within the Outpatient Ambulatory setting. Why is Florida Medical Clinic Orlando Health your best place to work? ✅ Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs. ✅ Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs. ✅ Financial & Retirement - Up to 5% employer match on retirement contributions. ✅ Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options. ✅ Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance. Responsibilities Essential Functions • Completes entry ofreferrals and/or authorizationsinto EHR. • Completesregistration and obtainsinsurance authorization for new patients, diagnostic testing and for hospital diagnostics. • Coordinatesfollow-up care with the referral asthe referral expires. • Ensuresfinancial information and insurance is current and active. • Ensures Primary Care provider is accurate based on payer guidelines. • Updates patientinsurance information in EHR systems as needed. • Transcribesfaxed referral requests via On-Base fax system into EHR. • Initiatesthe referral and authorization processfor visits and services. • Works closely with clinical teamsto facilitate optimal patient care. • Coordinates with scheduling departments, and other departments as needed to facilitate patient's visit. • Coordinates with Patients when necessary to complete referral. • Provides patient with referral information for physicians and facilities. • Communicates effectively with all internal and external customers - PCP, Patient, clinical departments, etc. to obtain the required authorization needed for each visit or service. • Maintains current knowledge ofreferral and authorization requirements based on payerspecific guidelines. • Maintain working knowledge of ICD-10 and CPT codes. • Demonstrates a basic knowledge of third-party reimbursement requirements and regulations. • Exhibits competency in the use ofregistration systems, electronic verification tools and Web-based resources. • Understands the importance Orlando Health places on providing exemplary customer service. • Performsjob in a manner that helpsmeet customer service goals. • Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times. • Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedure Other Related Functions • Attends and participatesin departmentstaff meetings and other meetings as assigned. • Responsible for maintaining performancemeasures as outlined by the department's productivity guidelines. Qualifications Education/Training High SchoolGraduate Medical Terminology Licensure/Certification None Experience • Two (2) years of directly related work experience preferred. • Experience in processing physician office and/or hospital referrals Proficient in Computer usage.

Responsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate Float Pool is responsible for pre-registering and scheduling physician visits and moderately complex hospital services, as well as coordinating multiple resources for patient services. The PCA Float Pool will be required to be available in order to be scheduled any weekday to staff various service lines in order to provide coverage for paid time off, leave of absence and unanticipated staffing gaps. WORK FROM HOME/CALL CENTER Responsibilities: Responsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate Float Pool is responsible for pre-registering and scheduling physician visits and moderately complex hospital services, as well as coordinating multiple resources for patient services. The PCA Float Pool will be required to be available in order to be scheduled any weekday to staff various service lines in order to provide coverage for paid time off, leave of absence and unanticipated staffing gaps. Qualifications: MINIMUM EDUCATION REQUIRED: High school diploma or equivalent required. MINIMUM EXPERIENCE REQUIRED: Two (2) years of related customer service experience. MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: None. ADDITIONAL QUALIFICATIONS: At least one (1) year of experience demonstrating proficiency in scheduling OR preregistering patients Business Unit : Company Name: Piedmont Healthcare Corporate

* DEPARTMENT: 67223 - HSS1 Medical Group MSK Clinic * WORK TYPE: Full Time * WORK SCHEDULE: 8 Hour Day ABOUT NCH NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care. NCH is transforming into an Advanced Community Healthcare System(TM) and we're proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan. Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more. JOB SUMMARY This role provides comprehensive administrative support to the physician practice. The Coordinator Surgical Scheduling is responsible for all aspects of surgical coordination, from scheduling appointments to ensuring pre-surgical requirements are met. They act as a liaison between patients, physicians, and hospital departments, maintaining a professional and efficient environment. ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned. * Executes Triage patient calls and inquiries. * Provide exceptional customer service by proactively reaching out to surgical candidates as directed by the surgeon. * Schedule pre and post operative office appointments and preadmission testing appointments. * Coordinate surgical procedures and ancillary imaging as required by the surgeon. * Ensure timely scheduling and authorization of surgeries, accurately inputting information into the EMR system. * Collaborate with ASCs and input necessary patient demographics and case information into their surgical scheduling platform. Ensure all operative notes are received from the ASC and input into our EMR. Submit all billing documents to the revenue integrity team. * Manage and confirm appointments, proactively fill open surgical slots and rearranging schedules as needed. * Collaborate with primary care and specialty providers to obtain necessary surgical clearances. * Coordinate with vendors to schedule complex procedures and ensure necessary equipment, implants, and grafts are secured. * Track and ensure completion of all necessary pre-surgical documentation, including clearances, tests, labs, and insurance authorizations. * Assist patients with enrollment in surgical education programs * Assemble surgical packets and educational materials for patients prior to preoperative appointment. * Manage patient referrals and obtain insurance authorizations, * Communicate provider professional fees for procedures. * Work collaboratively with Ensemble staff to provide patients with financial quotes. * Communicate effectively with patients, providing instructions and information regarding procedures and financial obligations. * Act as a liaison between the physicians, hospital departments, and patients, ensuring seamless communication and coordination. * Work with hospital scheduling on OR block needs and releasing unnecessary blocks. * Work independently and as part of a team, maintaining a positive attitude and aiding coworkers. * Uphold high standards of customer service and contribute to a professional atmosphere. * Maintain patient confidentiality and privacy. EDUCATION, EXPERIENCE AND QUALIFICATIONS * Minimum of Associates degree with 2 years' experience in a healthcare setting OR High School/GED with 5 years' experience in a healthcare setting required. * Six months of relevant healthcare revenue cycle, scheduling, or customer service experience preferred. * Communication: Excellent verbal and written communication skills for interacting with patients, staff, and insurance providers. * Customer Service: Exceptional customer service skills, maintaining a professional and empathetic demeanor. * Organization: Strong organizational and time management skills to handle multiple tasks, appointments, and deadlines efficiently. * Problem-Solving: Ability to anticipate challenges, troubleshoot issues, and find effective solutions. * Technical: Familiarity with medical terminology, understanding of coding, and proficient with electronic medical record systems. * Knowledge of healthcare and health insurance procedures. * Ability to multitask in a fast-paced environment. * Ability to work independently and as part of a team. * Strong attention to detail and accuracy. * Ability to maintain confidentiality and adhere to ethical guidelines.

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitlePatient Liaison Program Coordinator - Skilled Nursing Facility (SNF) LocationClevelandFacilityRemote LocationDepartmentValue Based Operations VBO-FinanceJob CodeD99797ShiftDaysSchedule8:00am-5:00pmJob SummaryJob Details Join Cleveland Clinic where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. As a Patient Liaison Program Coordinator, you will play a key role in developing and advancing programs that prioritize continuous service improvement, remove barriers to care, and enhance the overall patient experience. This role requires a strong understanding of the administrative and operational functions of a Skilled Nursing Facility (SNF), including skilled stay criteria and regulatory requirements. The coordinator collaborates closely with interdisciplinary teams and key administrative stakeholders such as MDS nurses, admissions, and social work to ensure seamless communication, care coordination, and successful patient transitions. The position involves a consistent on-site presence within SNFs, supporting bedside patient engagements, facilitating family discussions, and maintaining ongoing collaboration with facility leadership and care teams. Through proactive relationship-building and hands-on involvement, the Patient Liaison Program Coordinator serves as a trusted resource, advocate, and connector between patients, families, and care providers. Candidates with experience on the operational side of a Skilled Nursing Facility including care coordination, admissions, case management, or administrative leadership are strongly preferred. The ideal candidate demonstrates a strong understanding of SNF operations and administrative workflows and, while clinical backgrounds may be considered, must be comfortable transitioning away from direct patient care to focus on program coordination and operational collaboration in this non-clinical role. A caregiver in this position works 8:00am - 5:00pm. This position requires travel to skilled nursing facilities in the area and Cleveland Clinic locations for occational meetings. A caregiver who excels in this role will: Promote an integrated/coordinated approach to manage the continuum of care for the patient and their family members. Serve as a liaison to patients with internal and external care providers and processes of care within their area and across the enterprise. Provide input to developing standard operating procedures that will guide and build a program that effectively supports the care of patients. Be involved in the implementation of new processes that will guide patients to the appropriate resources and support services they need to improve the patient experience. Proactively round to meet new patients and promote available programs and services. Provide education. Capture patterns of successes and challenges within the patient experience and enter them into a database to perform analysis that will drive improvements to patient services. Work with other areas within the Institute and across the enterprise to implement services that meet the needs of the patient or the patient's family. Identify, evaluate, and resolve patient complaints. Perform all duties of liaison in the absence of a manager to resolve complaints or use effective reasoning as in when to escalate an issue for problem resolution. Document all contacts. Remove barriers to care and facilitate coordination of care. Facilitate communication or responses to patient needs. Ensures positive working relationships between physicians, caregivers, patients and families. Support the highest quality of patient standards. Minimum qualifications for the ideal future caregiver include: Associate's Degree in communication, psychology, sociology or a related field and 3 years of related experience in customer relations with diverse patient/culture populations OR A high school diploma/GED and 5 years of progressively responsible experience may substitute the education requirement Preferred qualifications for the ideal future caregiver include: Bachelor's Degree Demonstrated interest in innovative, collaborative, and team-driven work SNF administrative/operational experience Demonstrated familiarity with health system navigation and a strong understanding of the patient journey and overall care experience Strong communication skills with the ability to effectively engage and collaborate with families and interdisciplinary care teams The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

* DEPARTMENT: 67016 - RHI * WORK TYPE: Full Time * WORK SCHEDULE: 8 Hour Day ABOUT NCH NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care. NCH is transforming into an Advanced Community Healthcare System(TM) and we're proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan. Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more. JOB SUMMARY The Patient Service Representative/Scheduler provides a vital link in the chain of Quality of Care; the PSR supports the clinic by serving as first point of contact to patients and completing all administrative tasks associated with scheduling, patient interaction, and insurance verification. The PSR/Scheduler is responsible for obtaining all information to ensure verification and authorization of services provided can be obtained. Scheduler duties will vary based on the business unit or office associated with the Scheduler role. ESSENTIAL DUTIES AND RESPONSIBILITIES - Other duties may be assigned. * Fulfills patient care responsibilities as assigned, which includes checking schedules and organizing patient flow. * Recognizing any changes in patient's condition upon presentation in the office and conveys the changes to clinical team members or providers. * Collects patient history form upon intake, which includes current medications, allergies, symptoms, etc. * Obtains required personal information necessary to identify all new and existing patients and the correct demographic and preliminary financial information to enable the creation of new patient medical records and the pre-processing of required authorizations / pre-certifications before the appointed visit. * Prioritizes all insurance coverage - primary / secondary / tertiary etc. Enter properly into demographic record. * Accurately uses appropriate search methods (DOB, SSN, etc.) to ensure the correct patient is identified. * Verifies patient information on file is accurate and updated as per company standards; updates patient data when insurance, address, or other information has changed. * Verifies patient registration profiles each time patient comes for a visit. Edits patient registration profiles when necessary. * Obtains all consents for treatment, including forms for the release of medical information and patient's acceptance of financial responsibility for all services rendered, when applicable. * Completes required Medicare questionnaires (ABN Forms) for appropriate patients and tests under Medicare guidelines. * Accurately and completely processes physician's referrals and orders and enters the tests into the Electronic Medical Record (EMR); should be well versed with templates and ordering. * Maintains patient clinical forms (ie: prescriptions, laboratory requisitions, etc) for patient pick-up. * Ensures respective patient medical record information, all collected forms, and photocopied documentation, are placed in the EMR in the proper location. * Schedules appropriate new and follow-up medical/surgical appointments and radiological testing procedures for respective physician sites, based on the patient's specific needs. * Announces scheduled and non-scheduled (if appropriate) patients to the clinical staff. * Confirms and reminds patients of scheduled appointments in accordance with the clinic's procedures. * Gives patients standardized preliminary clinical instructions and directions in preparation for a scheduled office visit, radiological test, or procedure as needed. * Collects and deposits all required and mandatory insurance co-payments and deductibles according to specific protocols (i.e.: time of service collection policy). * Monitors patient waiting time and relays information regarding delays to patients and family members. * Ensures benefits & eligibility has been verified for all scheduled patients. * Accurately enters charges for all services performed. * Accurately enters payment information for each payment collected. * Produces appropriate reports to reconcile charges and payments with data entered into EMR. * Prepares daily close report detailing reconciliation, prepares bank deposit & submits daily close report to accounting for reconciliation with bank. * Must be able to communicate with staff, supervisors, peers, and associates and maintain a positive working environment when manager is not present. Functions as a liaison between our physician's office(s), referral physicians, and ancillary services and the patients. * Fields questions by both physicians and patients regarding codes, charges, etc. PSR understands when questions require further explanation by Practice Manager or Biller. EDUCATION, EXPERIENCE AND QUALIFICATIONS * Minimum of High School or GED required. * Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows

* DEPARTMENT: 18240 - Central Scheduling * WORK TYPE: Full Time * WORK SCHEDULE: 8 Hour Day ABOUT NCH NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care. NCH is transforming into an Advanced Community Healthcare System(TM) and we're proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan. Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more. JOB SUMMARY The Scheduler is responsible for accurately and timely scheduling patient appointments with the appropriate information obtained. The scheduler is responsible for obtaining all information to ensure verification and authorization of services provided can be obtained. Scheduler duties will vary based on the business unit or office associated with the Scheduler role. ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned. * Schedulers input/output procedures for various NCH Healthcare System teams. * Obtains appropriate authorization and/or pre-certification for referrals from insurance companies; notifies patients and physician of referral completion; may schedule patient appointment with specialists under instructions of physician. * Ensures benefits & eligibility has been verified for all scheduled patients. * Accurately enters charges for all services performed as necessary. * Accurately enters payment information for each payment collected as necessary. * Examines patient charts for referral authorizations, documents and updates medical records as necessary; obtains appropriate physician signatures. * Educates patients and practice staff regarding insurance requirements and benefits. * Educates patient to procedural preparation. * Triage incoming calls and route them appropriately utilizing good customer skills. Knowledge of phone system with the ability to use call forward, call transfer, voice mail, etc. * Obtain required personal information necessary to identify all new and existing patients and the correct demographic and preliminary financial information to enable the creation of new patient medical records and the pre-processing of required authorization / pre-certifications before the appointed visit. * Prioritize all insurance coverage - primary / secondary / tertiary etc. Enter properly into demographic record. * Accurately identifies patients using appropriate search methods (DOB, SSN, etc.) to identify. * Enter diagnostic, specialty, and surgical referrals in the automated system. Track the test until results have been signed and dated by providers. Notify patient of test outcome. Close referral in the automated system. * Copies insurance cares and scans into Centricity. Obtain and photocopy all pertinent insurance information, other healthcare, or financial assistance program documents, driver's license, etc. * Verifies patient information on file is accurate and updated as per company standards; updates patient data when insurance, address, or other information has changes. Understands when to correct data or create new file. * Inputs data to MTDS to meet FDA required tracking. * Obtain all consents for treatment, including forms for the release of medical information and patient's acceptance of financial responsibility for all services rendered, when applicable. * Completes required Medicare questionnaires (ABN Forms) for appropriate patients and tests under Medicare guidelines. * Serves as point of first contact for physicians, providers, nurses, regarding surgery scheduling operations. * Accurately and completely processes physician's referrals and orders and enters the tests into NextGen; should be well versed with NG templates and ordering. * Maintain patient clinical forms (i.e. prescriptions, laboratory requisitions, etc.) for patient pick-up. * Ensures respective patient medical record information, all collected forms and photocopied documentation, are placed in the patient chart or Next Gen/EMR in the proper location. * Give Patient standardized preliminary clinical instructions and directions in preparation for a scheduled office visit, radiological test, or procedure as needed. EDUCATION, EXPERIENCE AND QUALIFICATIONS * High school diploma or equivalent required. * 1 years of experience in health related or human service organization preferred. * Familiar with basic medical terminology and medical terminology associated with the specialty business preferred. * Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.

* DEPARTMENT: 67016 - RHI * WORK TYPE: Full Time * WORK SCHEDULE: 8 Hour Day ABOUT NCH NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care. NCH is transforming into an Advanced Community Healthcare System(TM) and we're proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan. Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more. JOB SUMMARY The Scheduler Cardiology Procedure provides a vital link in the chain of Quality of Care; Scheduler Cardiology Procedures not only supports the clinic by serving as first point of contact to patients and completing all administrative tasks associated with scheduling, patient interaction, and insurance verification, but this role specifically oversees the scheduling of complex cardiac patients and ensures their procedures are appropriately scheduled with timely follow through. The Scheduler Cardiology Procedure is also responsible for the core PSR/Scheduler competency of obtaining all information to ensure verification and authorization of services provided can be obtained. Scheduler duties will vary based on the business unit or office associated with the Scheduler role. ESSENTIAL DUTIES AND RESPONSIBILITIES In addition to the core PSR/Scheduler competencies listed below, the Scheduler Cardiology Procedure performs the following duties: For Structural Heart: * Schedules all VIP patients * Schedules all the TEEs, all structural heart procedures (TAVRs, mitraclips, tricuspid clips, WATCHMAN, PFO's) * Coordinates multiple pre-testing visits required for patients to complete before the cardilogy procedure is scheduled and completed. For Electrophysiology (EP): * Schedules all SVT ablations, atrial flutter ablations, V tach ablations, atrial fib ablations, WATCHMAN Flex, Amulet. * Schedules pacemakers, generator change outs, ICD's, biventricular ICDs, and BiV upgrades. * Schedules all patient involved in departmental research activity * Schedules TEEs and cardioversions; coordinating many pre-operative testing as required for optimal patient care. PSR/Scheduler Duties: * Fulfills patient care responsibilities as assigned, which includes checking schedules and organizing patient flow. * Recognizing any changes in patient's condition upon presentation in the office and conveys the changes to clinical team members or providers. * Collects patient history form upon intake, which includes current medications, allergies, symptoms, etc. * Obtains required personal information necessary to identify all new and existing patients and the correct demographic and preliminary financial information to enable the creation of new patient medical records and the pre-processing of required authorizations / pre-certifications before the appointed visit. * Prioritizes all insurance coverage - primary / secondary / tertiary etc. Enter properly into demographic record. * Accurately uses appropriate search methods (DOB, SSN, etc.) to ensure the correct patient is identified. * Verifies patient information on file is accurate and updated as per company standards; updates patient data when insurance, address, or other information has changed. * Verifies patient registration profiles each time patient comes for a visit. Edits patient registration profiles when necessary. * Obtains all consents for treatment, including forms for the release of medical information and patient's acceptance of financial responsibility for all services rendered, when applicable. * Completes required Medicare questionnaires (ABN Forms) for appropriate patients and tests under Medicare guidelines. * Accurately and completely processes physician's referrals and orders and enters the tests into the Electronic Medical Record (EMR); should be well versed with templates and ordering. * Maintains patient clinical forms (i.e: prescriptions, laboratory requisitions, etc) for patient pick-up. * Ensures respective patient medical record information, all collected forms, and photocopied documentation, are placed in the EMR in the proper location. * Schedules appropriate new and follow-up medical/surgical appointments and radiological testing procedures for respective physician sites, based on the patient's specific needs. * Announces scheduled and non-scheduled (if appropriate) patients to the clinical staff. * Confirms and reminds patients of scheduled appointments in accordance with the clinic's procedures. * Gives patients standardized preliminary clinical instructions and directions in preparation for a scheduled office visit, radiological test, or procedure as needed. * Collects and deposits all required and mandatory insurance co-payments and deductibles according to specific protocols (i.e.: time of service collection policy). * Monitors patient waiting time and relays information regarding delays to patients and family members. * Ensures benefits & eligibility has been verified for all scheduled patients. * Accurately enters charges for all services performed. * Accurately enters payment information for each payment collected. * Produces appropriate reports to reconcile charges and payments with data entered into EMR. * Prepares daily close report detailing reconciliation, prepares bank deposit & submits daily close report to accounting for reconciliation with bank. * Must be able to communicate with staff, supervisors, peers, and associates and maintain a positive working environment when manager is not present. Functions as a liaison between our physician's office(s), referral physicians, and ancillary services and the patients. * Fields questions by both physicians and patients regarding codes, charges, etc. PSR understands when questions require further explanation by Practice Manager or Biller. EDUCATION, EXPERIENCE AND QUALIFICATIONS * Minimum of High School or GED required. * Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.

* DEPARTMENT: 68015 - NCHHG Float Staff * WORK TYPE: Full Time * WORK SCHEDULE: Standard Office ABOUT NCH NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care. NCH is transforming into an Advanced Community Healthcare System(TM) and we're proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan. Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more. JOB SUMMARY The Patient Service Representative/Scheduler provides a vital link in the chain of Quality of Care; the PSR supports the clinic by serving as first point of contact to patients and completing all administrative tasks associated with scheduling, patient interaction, and insurance verification. The PSR/Scheduler is responsible for obtaining all information to ensure verification and authorization of services provided can be obtained. Scheduler duties will vary based on the business unit or office associated with the Scheduler role. ESSENTIAL DUTIES AND RESPONSIBILITIES - Other duties may be assigned. * Fulfills patient care responsibilities as assigned, which includes checking schedules and organizing patient flow. * Recognizing any changes in patient's condition upon presentation in the office and conveys the changes to clinical team members or providers. * Collects patient history form upon intake, which includes current medications, allergies, symptoms, etc. * Obtains required personal information necessary to identify all new and existing patients and the correct demographic and preliminary financial information to enable the creation of new patient medical records and the pre-processing of required authorizations / pre-certifications before the appointed visit. * Prioritizes all insurance coverage - primary / secondary / tertiary etc. Enter properly into demographic record. * Accurately uses appropriate search methods (DOB, SSN, etc.) to ensure the correct patient is identified. * Verifies patient information on file is accurate and updated as per company standards; updates patient data when insurance, address, or other information has changed. * Verifies patient registration profiles each time patient comes for a visit. Edits patient registration profiles when necessary. * Obtains all consents for treatment, including forms for the release of medical information and patient's acceptance of financial responsibility for all services rendered, when applicable. * Completes required Medicare questionnaires (ABN Forms) for appropriate patients and tests under Medicare guidelines. * Accurately and completely processes physician's referrals and orders and enters the tests into the Electronic Medical Record (EMR); should be well versed with templates and ordering. * Maintains patient clinical forms (ie: prescriptions, laboratory requisitions, etc) for patient pick-up. * Ensures respective patient medical record information, all collected forms, and photocopied documentation, are placed in the EMR in the proper location. * Schedules appropriate new and follow-up medical/surgical appointments and radiological testing procedures for respective physician sites, based on the patient's specific needs. * Announces scheduled and non-scheduled (if appropriate) patients to the clinical staff. * Confirms and reminds patients of scheduled appointments in accordance with the clinic's procedures. * Gives patients standardized preliminary clinical instructions and directions in preparation for a scheduled office visit, radiological test, or procedure as needed. * Collects and deposits all required and mandatory insurance co-payments and deductibles according to specific protocols (i.e.: time of service collection policy). * Monitors patient waiting time and relays information regarding delays to patients and family members. * Ensures benefits & eligibility has been verified for all scheduled patients. * Accurately enters charges for all services performed. * Accurately enters payment information for each payment collected. * Produces appropriate reports to reconcile charges and payments with data entered into EMR. * Prepares daily close report detailing reconciliation, prepares bank deposit & submits daily close report to accounting for reconciliation with bank. * Must be able to communicate with staff, supervisors, peers, and associates and maintain a positive working environment when manager is not present. Functions as a liaison between our physician's office(s), referral physicians, and ancillary services and the patients. * Fields questions by both physicians and patients regarding codes, charges, etc. PSR understands when questions require further explanation by Practice Manager or Biller. EDUCATION, EXPERIENCE AND QUALIFICATIONS * Minimum of High School or GED required. * Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows

* DEPARTMENT: 67211 - Orthopedics Creekside * WORK TYPE: Full Time * WORK SCHEDULE: 8 Hour Day About HSS at NCH At Hospital for Special Surgery (HSS) at Naples Comprehensive Health (NCH), we don't settle for ordinary-we redefine what's possible in healthcare. Ranked the #1 orthopedic hospital in the nation by U.S. News & World Report for 15 consecutive years, and the #1 orthopedic hospital in the world by Newsweek, HSS has partnered with NCH to bring that world-class legacy home to Naples. We've built a state-of-the-art facility where cutting-edge surgical innovation, advanced rehabilitation, and pioneering research all come together to offer patients world-class excellence in care. Learn more at HSSatNCH.org, HSS.edu, and NCHMD.org. At HSS at NCH, we foster a vibrant, high-performing culture that empowers people to thrive as themselves. Our team is made up of some of the brightest minds in the field, driven by a relentless pursuit of innovation and a shared commitment to pushing boundaries in healthcare. Together, we're not just treating patients-we're delivering outcomes that transform lives. Why Join Us? Joining HSS at NCH means more than taking a job-it's an invitation to contribute to something greater. You'll collaborate with leading experts in a dynamic environment that challenges you to be your best, alongside the best. Here, you'll become part of a future that's as groundbreaking as our beginning-and that's something to be passionate about. At HSS at NCH, you'll find a career that fosters your growth and empowers people to move better, live healthier, and make a lasting impact. JOB SUMMARY The Patient Service Representative Scheduler HSS provides a vital link in the chain of Quality of Care; the PSR supports the clinic by serving as first point of contact to patients and completing all administrative tasks associated with scheduling, patient interaction, and insurance verification. The PSR Scheduler HSS is responsible for obtaining all information to ensure verification and authorization of services provided can be obtained. Scheduler duties will vary based on the business unit or office associated with the Scheduler role. ESSENTIAL DUTIES AND RESPONSIBILITIES - Other duties may be assigned. * Fulfills patient care responsibilities as assigned, which includes checking schedules and organizing patient flow. * Recognizing any changes in patient's condition upon presentation in the office and conveys the changes to clinical team members or providers. * Collects patient history form upon intake, which includes current medications, allergies, symptoms, etc. * Obtains required personal information necessary to identify all new and existing patients and the correct demographic and preliminary financial information to enable the creation of new patient medical records and the pre-processing of required authorizations / pre-certifications before the appointed visit. * Prioritizes all insurance coverage - primary / secondary / tertiary etc. Enter properly into demographic record. * Accurately uses appropriate search methods (DOB, SSN, etc.) to ensure the correct patient is identified. * Verifies patient information on file is accurate and updated as per company standards; updates patient data when insurance, address, or other information has changed. * Verifies patient registration profiles each time patient comes for a visit. Edits patient registration profiles when necessary. * Obtains all consents for treatment, including forms for the release of medical information and patient's acceptance of financial responsibility for all services rendered, when applicable. * Completes required Medicare questionnaires (ABN Forms) for appropriate patients and tests under Medicare guidelines. * Accurately and completely processes physician's referrals and orders and enters the tests into the Electronic Medical Record (EMR); should be well versed with templates and ordering. * Maintains patient clinical forms (ie: prescriptions, laboratory requisitions, etc) for patient pick-up. * Ensures respective patient medical record information, all collected forms, and photocopied documentation, are placed in the EMR in the proper location. * Schedules appropriate new and follow-up medical/surgical appointments and radiological testing procedures for respective physician sites, based on the patient's specific needs. * Announces scheduled and non-scheduled (if appropriate) patients to the clinical staff. * Confirms and reminds patients of scheduled appointments in accordance with the clinic's procedures. * Gives patients standardized preliminary clinical instructions and directions in preparation for a scheduled office visit, radiological test, or procedure as needed. * Collects and deposits all required and mandatory insurance co-payments and deductibles according to specific protocols (i.e.: time of service collection policy). * Monitors patient waiting time and relays information regarding delays to patients and family members. * Ensures benefits & eligibility has been verified for all scheduled patients. * Accurately enters charges for all services performed. * Accurately enters payment information for each payment collected. * Produces appropriate reports to reconcile charges and payments with data entered into EMR. * Prepares daily close report detailing reconciliation, prepares bank deposit & submits daily close report to accounting for reconciliation with bank. * Must be able to communicate with staff, supervisors, peers, and associates and maintain a positive working environment when manager is not present. Functions as a liaison between our physician's office(s), referral physicians, and ancillary services and the patients. * Fields questions by both physicians and patients regarding codes, charges, etc. PSR understands when questions require further explanation by Practice Manager or Biller. EDUCATION, EXPERIENCE AND QUALIFICATIONS * Minimum of High School or GED required. * Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows

* DEPARTMENT: 67319 - Bonita Community Family Medicine * WORK TYPE: Full Time * WORK SCHEDULE: 8 Hour Day ABOUT NCH NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care. NCH is transforming into an Advanced Community Healthcare System(TM) and we're proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan. Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more. JOB SUMMARY The Patient Service Representative/Scheduler provides a vital link in the chain of Quality of Care; the PSR supports the clinic by serving as first point of contact to patients and completing all administrative tasks associated with scheduling, patient interaction, and insurance verification. The PSR/Scheduler is responsible for obtaining all information to ensure verification and authorization of services provided can be obtained. Scheduler duties will vary based on the business unit or office associated with the Scheduler role. ESSENTIAL DUTIES AND RESPONSIBILITIES - Other duties may be assigned. * Fulfills patient care responsibilities as assigned, which includes checking schedules and organizing patient flow. * Recognizing any changes in patient's condition upon presentation in the office and conveys the changes to clinical team members or providers. * Collects patient history form upon intake, which includes current medications, allergies, symptoms, etc. * Obtains required personal information necessary to identify all new and existing patients and the correct demographic and preliminary financial information to enable the creation of new patient medical records and the pre-processing of required authorizations / pre-certifications before the appointed visit. * Prioritizes all insurance coverage - primary / secondary / tertiary etc. Enter properly into demographic record. * Accurately uses appropriate search methods (DOB, SSN, etc.) to ensure the correct patient is identified. * Verifies patient information on file is accurate and updated as per company standards; updates patient data when insurance, address, or other information has changed. * Verifies patient registration profiles each time patient comes for a visit. Edits patient registration profiles when necessary. * Obtains all consents for treatment, including forms for the release of medical information and patient's acceptance of financial responsibility for all services rendered, when applicable. * Completes required Medicare questionnaires (ABN Forms) for appropriate patients and tests under Medicare guidelines. * Accurately and completely processes physician's referrals and orders and enters the tests into the Electronic Medical Record (EMR); should be well versed with templates and ordering. * Maintains patient clinical forms (ie: prescriptions, laboratory requisitions, etc) for patient pick-up. * Ensures respective patient medical record information, all collected forms, and photocopied documentation, are placed in the EMR in the proper location. * Schedules appropriate new and follow-up medical/surgical appointments and radiological testing procedures for respective physician sites, based on the patient's specific needs. * Announces scheduled and non-scheduled (if appropriate) patients to the clinical staff. * Confirms and reminds patients of scheduled appointments in accordance with the clinic's procedures. * Gives patients standardized preliminary clinical instructions and directions in preparation for a scheduled office visit, radiological test, or procedure as needed. * Collects and deposits all required and mandatory insurance co-payments and deductibles according to specific protocols (i.e.: time of service collection policy). * Monitors patient waiting time and relays information regarding delays to patients and family members. * Ensures benefits & eligibility has been verified for all scheduled patients. * Accurately enters charges for all services performed. * Accurately enters payment information for each payment collected. * Produces appropriate reports to reconcile charges and payments with data entered into EMR. * Prepares daily close report detailing reconciliation, prepares bank deposit & submits daily close report to accounting for reconciliation with bank. * Must be able to communicate with staff, supervisors, peers, and associates and maintain a positive working environment when manager is not present. Functions as a liaison between our physician's office(s), referral physicians, and ancillary services and the patients. * Fields questions by both physicians and patients regarding codes, charges, etc. PSR understands when questions require further explanation by Practice Manager or Biller. EDUCATION, EXPERIENCE AND QUALIFICATIONS * Minimum of High School or GED required. * Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows

Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida's Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world. As a Patient Access Coordinator, you will organize the activities and workflow of the Patient Access area. You will be the first face patients see when they come through the door, allowing you to make that great first impression. You will be their first point of contact and the one to assist with problem solving when needed. This role will allow you to create a foundation in healthcare and explore opportunities at Cleveland Clinic. Your fellow caregivers will encourage you to enhance your skills and explore advanced Customer Service, Clerical or Clinical positions in the future. A caregiver in this position works days from 7:00AM - 3:30PM or 8:00AM - 4:30PM. A caregiver who excels in this role will: * Organize and coordinate the activities and flow of work for the patient access area. * Assign tasks and monitor performance of and assist in training patient service representatives. * Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling. * Develop, implement and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. * Coordinate activities and resolve operational problems. * Adjust employees, patients and physicians' schedules to respond to operational problems. * Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank. * Produce reports as needed. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED and two years of Cleveland Clinic outpatient scheduling experience or equivalent, including interacting with patients, physicians and other departments on a problem resolution basis OR three years of external outpatient scheduling experience, including resolving patient scheduling and the coordination of the work of others * OR Associate Degree and one year of experience * OR Bachelor's Degree Physical Requirements: * Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Join the Cleveland Clinic team at Stuart Family Health Center, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Special Unit Surgery Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments, supporting all specialties including neurology, physical medicine and rehab, neurosurgery, urology, ENT, audiology, OBGYN, general surgery, vascular surgery, colorectal surgery, bariatrics and the MFM department for high-risk ultrasounds. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. A caregiver in this role follows a rotating weekly schedule working shifts from 8:00 a.m. - 4:30 p.m. or 8:30 a.m. - 5:00 p.m. A caregiver who excels in this role will: * Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. * Validate patient physician information and ensures accurate collection. * Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing. * Identify patients in need of financial counseling to ensure appropriate payment of services. * Identify services out of insurance plan or requiring referrals; may inform patient of courses of action. * Triage appointments are based on diagnosis, patient preferences and physician specialty. * Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. * Perform scheduling both intra- and inter-departmentally as requested by physician orders. * Receive orders and processes as indicated by provider and schedules according to protocol. * Maximize the department's allocated spaces by scheduling all procedures/surgeries. * Enter appointment into respective programs, both routine and emergency add-on. * Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). * Enter all updates, corrections and changes to scheduled procedures/surgeries. * Maintain provider schedules for designated unit. Coordinates multiple physician schedules. Maintains familiarity with all appropriate scheduling functions. * Serve as liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations. * Notify patients of their arrival times per area protocols. * Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. * Communicate with all departments to maximize efficiency and expedite the admission process. * Maintain designated space/unit and patient management calendars/ledgers; maintains department data based on area needs. * Communicate with patients and their families to provide detailed instructions, directions, and resources available. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * Two years of related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/OR scheduling OR three years of customer service concierge experience * Proficiency in use of Personal Computers (PC) and general knowledge of PC based systems and software * Knowledge of Microsoft Word and Excel applications * Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access Preferred qualifications for the ideal future caregiver include: * In-depth knowledge of medical terminology and/or CPT/ICD coding Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ******************************************** Physical Requirements: * Ability to perform work in a stationary position for extended periods * Ability to operate a computer and other office equipment * Ability to travel throughout the hospital system * Ability to communicate and exchange accurate information * In some locations, ability to move up to 10 pounds Personal Protective Equipment: * Follows Standard Precautions using personal protective equipment as required for procedures. Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

* DEPARTMENT: 67503 - Pulmonary Med Plaza * WORK TYPE: Full Time * WORK SCHEDULE: 8 Hour Day ABOUT NCH NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care. NCH is transforming into an Advanced Community Healthcare System(TM) and we're proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan. Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more. JOB SUMMARY The Patient Service Representative/Scheduler provides a vital link in the chain of Quality of Care; the PSR supports the clinic by serving as first point of contact to patients and completing all administrative tasks associated with scheduling, patient interaction, and insurance verification. The PSR/Scheduler is responsible for obtaining all information to ensure verification and authorization of services provided can be obtained. Scheduler duties will vary based on the business unit or office associated with the Scheduler role. ESSENTIAL DUTIES AND RESPONSIBILITIES - Other duties may be assigned. * Fulfills patient care responsibilities as assigned, which includes checking schedules and organizing patient flow. * Recognizing any changes in patient's condition upon presentation in the office and conveys the changes to clinical team members or providers. * Collects patient history form upon intake, which includes current medications, allergies, symptoms, etc. * Obtains required personal information necessary to identify all new and existing patients and the correct demographic and preliminary financial information to enable the creation of new patient medical records and the pre-processing of required authorizations / pre-certifications before the appointed visit. * Prioritizes all insurance coverage - primary / secondary / tertiary etc. Enter properly into demographic record. * Accurately uses appropriate search methods (DOB, SSN, etc.) to ensure the correct patient is identified. * Verifies patient information on file is accurate and updated as per company standards; updates patient data when insurance, address, or other information has changed. * Verifies patient registration profiles each time patient comes for a visit. Edits patient registration profiles when necessary. * Obtains all consents for treatment, including forms for the release of medical information and patient's acceptance of financial responsibility for all services rendered, when applicable. * Completes required Medicare questionnaires (ABN Forms) for appropriate patients and tests under Medicare guidelines. * Accurately and completely processes physician's referrals and orders and enters the tests into the Electronic Medical Record (EMR); should be well versed with templates and ordering. * Maintains patient clinical forms (ie: prescriptions, laboratory requisitions, etc) for patient pick-up. * Ensures respective patient medical record information, all collected forms, and photocopied documentation, are placed in the EMR in the proper location. * Schedules appropriate new and follow-up medical/surgical appointments and radiological testing procedures for respective physician sites, based on the patient's specific needs. * Announces scheduled and non-scheduled (if appropriate) patients to the clinical staff. * Confirms and reminds patients of scheduled appointments in accordance with the clinic's procedures. * Gives patients standardized preliminary clinical instructions and directions in preparation for a scheduled office visit, radiological test, or procedure as needed. * Collects and deposits all required and mandatory insurance co-payments and deductibles according to specific protocols (i.e.: time of service collection policy). * Monitors patient waiting time and relays information regarding delays to patients and family members. * Ensures benefits & eligibility has been verified for all scheduled patients. * Accurately enters charges for all services performed. * Accurately enters payment information for each payment collected. * Produces appropriate reports to reconcile charges and payments with data entered into EMR. * Prepares daily close report detailing reconciliation, prepares bank deposit & submits daily close report to accounting for reconciliation with bank. * Must be able to communicate with staff, supervisors, peers, and associates and maintain a positive working environment when manager is not present. Functions as a liaison between our physician's office(s), referral physicians, and ancillary services and the patients. * Fields questions by both physicians and patients regarding codes, charges, etc. PSR understands when questions require further explanation by Practice Manager or Biller. EDUCATION, EXPERIENCE AND QUALIFICATIONS * Minimum of High School or GED required. * Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitleSpecial Unit Surgery Coordinator - EndoscopyLocationWestonFacilityFlorida Weston HospitalDepartmentDDSI Endoscopy-Digestive Disease InstituteJob Code001564ShiftDaysSchedule8:00am-5:00pmJob SummaryJob Details Join Cleveland Clinic Weston Hospital's team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic's Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Special Unit Surgery Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments in the Endoscopy department. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. A caregiver in this role works days from 8:00 a.m. - 5:00 p.m. A caregiver who excels in this role will: Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. Validate patient physician information and ensures accurate collection. Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing. Identify patients in need of financial counseling to ensure appropriate payment of services. Identify services out of insurance plan or requiring referrals; may inform patient of courses of action. Triage appointments are based on diagnosis, patient preferences and physician specialty. Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. Perform scheduling both intra- and inter-departmentally as requested by physician orders. Receive orders and processes as indicated by provider and schedules according to protocol. Maximize the department's allocated spaces by scheduling all procedures/surgeries. Enter appointment into respective programs, both routine and emergency add-on. Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). Enter all updates, corrections and changes to scheduled procedures/surgeries. Maintain provider schedules for designated unit. Coordinate multiple physician schedules. Maintain familiarity with all appropriate scheduling functions. Serve as a liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations. Notify patients of their arrival times per area protocols. Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. Communicate with all departments to maximize efficiency and expedite the admission process. Maintain designated space/unit and patient management calendars/ledgers; maintains department data based on area needs. Communicate with patients and their families to provide detailed instructions, directions, and resources available. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED Two years of related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment or scheduling OR three years of customer service concierge experience Proficient in use of Personal Computers (PC) and general knowledge of PC based systems and software Knowledge of Microsoft Word and Excel applications Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access Preferred qualifications for the ideal future caregiver include: In-depth knowledge of medical terminology and/or CPT/ICD coding Previous medical office experience Medical office system experience Customer service experience in a medical setting Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ******************************************** Physical Requirements: Requires frequent standing, walking and sitting for extended periods of time. Lifting and carrying up to 25 lbs. Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. Normal or corrected vision. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitleCoordinator Surgery Special Unit - Digestive Disease & Surgery Institute (DDSI) LocationWestonFacilityFlorida Weston HospitalDepartmentDDSI/Colorectal Surgery-Digestive Disease InstituteJob Code001564ShiftDaysSchedule8:00am-5:00pmJob SummaryJob Details Join Cleveland Clinic Weston Hospital's team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic's Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic's Digestive Disease & Surgery Institute (DDSI) delivers advanced medical and surgical care focused on the safe, evidence-based treatment of gastrointestinal disorders. As a Special Unit Surgery Coordinator, you will manage all scheduled and unscheduled procedures, admissions, and appointments. This role provides comprehensive surgery scheduling support for DDSI physicians, as well as cross-coverage for the General Surgery Department. Serving as a vital organizational resource, this position ensures seamless operations so caregivers can continue delivering the exceptional patient care Cleveland Clinic is known for. A caregiver in this role works days from 8:00 a.m. - 5:00 p.m. A caregiver who excels in this role will: Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. Validate patient physician information and ensures accurate collection. Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing. Identify patients in need of financial counseling to ensure appropriate payment of services. Identify services out of insurance plan or requiring referrals; may inform patient of courses of action. Triage appointments are based on diagnosis, patient preferences and physician specialty. Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. Perform scheduling both intra- and inter-departmentally as requested by physician orders. Receive orders and processes as indicated by provider and schedules according to protocol. Maximize the department's allocated spaces by scheduling all procedures/surgeries. Enter appointment into respective programs, both routine and emergency add-on. Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). Enter all updates, corrections and changes to scheduled procedures/surgeries. Maintain provider schedules for designated unit. Coordinate multiple physician schedules. Maintain familiarity with all appropriate scheduling functions. Serve as a liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations. Notify patients of their arrival times per area protocols. Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. Communicate with all departments to maximize efficiency and expedite the admission process. Maintain designated space/unit and patient management calendars/ledgers; maintains department data based on area needs. Communicate with patients and their families to provide detailed instructions, directions, and resources available. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED Two years of related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment or scheduling OR three years of customer service concierge experience Proficient in use of Personal Computers (PC) and general knowledge of PC based systems and software Knowledge of Microsoft Word and Excel applications Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access Preferred qualifications for the ideal future caregiver include: In-depth knowledge of medical terminology and/or CPT/ICD coding Experience working in a medical practice or clinical office setting Proficient with medical office systems and scheduling software Customer service experience in a healthcare environment Physical Requirements: Requires frequent standing, walking and sitting for extended periods of time. Lifting and carrying up to 25 lbs. Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. Normal or corrected vision. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Join Cleveland Clinic Weston Hospital's team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic's Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic's Digestive Disease & Surgery Institute (DDSI) delivers advanced medical and surgical care focused on the safe, evidence-based treatment of gastrointestinal disorders. As a Special Unit Surgery Coordinator, you will manage all scheduled and unscheduled procedures, admissions, and appointments. This role provides comprehensive surgery scheduling support for DDSI physicians, as well as cross-coverage for the General Surgery Department. Serving as a vital organizational resource, this position ensures seamless operations so caregivers can continue delivering the exceptional patient care Cleveland Clinic is known for. A caregiver in this role works days from 8:00 a.m. - 5:00 p.m. A caregiver who excels in this role will: * Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. * Validate patient physician information and ensures accurate collection. * Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing. * Identify patients in need of financial counseling to ensure appropriate payment of services. * Identify services out of insurance plan or requiring referrals; may inform patient of courses of action. * Triage appointments are based on diagnosis, patient preferences and physician specialty. * Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. * Perform scheduling both intra- and inter-departmentally as requested by physician orders. * Receive orders and processes as indicated by provider and schedules according to protocol. * Maximize the department's allocated spaces by scheduling all procedures/surgeries. * Enter appointment into respective programs, both routine and emergency add-on. * Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). * Enter all updates, corrections and changes to scheduled procedures/surgeries. * Maintain provider schedules for designated unit. * Coordinate multiple physician schedules. * Maintain familiarity with all appropriate scheduling functions. * Serve as a liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations. * Notify patients of their arrival times per area protocols. * Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. * Communicate with all departments to maximize efficiency and expedite the admission process. * Maintain designated space/unit and patient management calendars/ledgers; maintains department data based on area needs. * Communicate with patients and their families to provide detailed instructions, directions, and resources available. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * Two years of related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment or scheduling * OR three years of customer service concierge experience * Proficient in use of Personal Computers (PC) and general knowledge of PC based systems and software * Knowledge of Microsoft Word and Excel applications * Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access Preferred qualifications for the ideal future caregiver include: * In-depth knowledge of medical terminology and/or CPT/ICD coding * Experience working in a medical practice or clinical office setting * Proficient with medical office systems and scheduling software * Customer service experience in a healthcare environment Physical Requirements: * Requires frequent standing, walking and sitting for extended periods of time. * Lifting and carrying up to 25 lbs. * Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. * Normal or corrected vision. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Join Cleveland Clinic Weston Hospital's team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic's Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic's Digestive Disease & Surgery Institute (DDSI) delivers advanced medical and surgical care focused on the safe, evidence-based treatment of gastrointestinal disorders. As a Special Unit Surgery Coordinator, you will manage all scheduled and unscheduled procedures, admissions, and appointments. This role provides comprehensive surgery scheduling support for DDSI physicians, as well as cross-coverage for the General Surgery Department. Serving as a vital organizational resource, this position ensures seamless operations so caregivers can continue delivering the exceptional patient care Cleveland Clinic is known for. **A caregiver in this role works days from 8:00 a.m. - 5:00 p.m.** A caregiver who excels in this role will: + Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. + Validate patient physician information and ensures accurate collection. + Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing. + Identify patients in need of financial counseling to ensure appropriate payment of services. + Identify services out of insurance plan or requiring referrals; may inform patient of courses of action. + Triage appointments are based on diagnosis, patient preferences and physician specialty. + Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. + Perform scheduling both intra- and inter-departmentally as requested by physician orders. + Receive orders and processes as indicated by provider and schedules according to protocol. + Maximize the department's allocated spaces by scheduling all procedures/surgeries. + Enter appointment into respective programs, both routine and emergency add-on. + Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). + Enter all updates, corrections and changes to scheduled procedures/surgeries. + Maintain provider schedules for designated unit. + Coordinate multiple physician schedules. + Maintain familiarity with all appropriate scheduling functions. + Serve as a liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations. + Notify patients of their arrival times per area protocols. + Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. + Communicate with all departments to maximize efficiency and expedite the admission process. + Maintain designated space/unit and patient management calendars/ledgers; maintains department data based on area needs. + Communicate with patients and their families to provide detailed instructions, directions, and resources available. Minimum qualifications for the ideal future caregiver include: + High School Diploma or GED + Two years of related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment or scheduling + **OR** three years of customer service concierge experience + Proficient in use of Personal Computers (PC) and general knowledge of PC based systems and software + Knowledge of Microsoft Word and Excel applications + Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access Preferred qualifications for the ideal future caregiver include: + In-depth knowledge of medical terminology and/or CPT/ICD coding + Experience working in a medical practice or clinical office setting + Proficient with medical office systems and scheduling software + Customer service experience in a healthcare environment **Physical Requirements:** + Requires frequent standing, walking and sitting for extended periods of time. + Lifting and carrying up to 25 lbs. + Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. + Normal or corrected vision. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Join Cleveland Clinic Weston Hospital's team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic's Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Special Unit Surgery Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments in the Endoscopy department. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. **A caregiver in this role works days from 8:00 a.m. - 5:00 p.m.** A caregiver who excels in this role will: + Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. + Validate patient physician information and ensures accurate collection. + Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing. + Identify patients in need of financial counseling to ensure appropriate payment of services. + Identify services out of insurance plan or requiring referrals; may inform patient of courses of action. + Triage appointments are based on diagnosis, patient preferences and physician specialty. + Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. + Perform scheduling both intra- and inter-departmentally as requested by physician orders. + Receive orders and processes as indicated by provider and schedules according to protocol. + Maximize the department's allocated spaces by scheduling all procedures/surgeries. + Enter appointment into respective programs, both routine and emergency add-on. + Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). + Enter all updates, corrections and changes to scheduled procedures/surgeries. + Maintain provider schedules for designated unit. + Coordinate multiple physician schedules. + Maintain familiarity with all appropriate scheduling functions. + Serve as a liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations. + Notify patients of their arrival times per area protocols. + Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. + Communicate with all departments to maximize efficiency and expedite the admission process. + Maintain designated space/unit and patient management calendars/ledgers; maintains department data based on area needs. + Communicate with patients and their families to provide detailed instructions, directions, and resources available. Minimum qualifications for the ideal future caregiver include: + High School Diploma or GED + Two years of related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment or scheduling + **OR** three years of customer service concierge experience + Proficient in use of Personal Computers (PC) and general knowledge of PC based systems and software + Knowledge of Microsoft Word and Excel applications + Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access Preferred qualifications for the ideal future caregiver include: + In-depth knowledge of medical terminology and/or CPT/ICD coding + Previous medical office experience + Medical office system experience + Customer service experience in a medical setting Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ******************************************** **Physical Requirements:** + Requires frequent standing, walking and sitting for extended periods of time. + Lifting and carrying up to 25 lbs. + Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. + Normal or corrected vision. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Florida Medical Clinic Orlando Health Job Title: Referral Coordinator I Full Time: Monday - Friday, 8:00 AM to 5:00 PM Department: Rheumatology Job Summary: The Referral Coordinator supports Clinical teams, Patients and Family Members by managing referrals and/or authorizations for the Medical Group. They are responsible for processing Internal and External referrals and authorizations from orders prescribed, by the provider, in the Electronic Health Record (EHR) system within the Outpatient Ambulatory setting. Why is Florida Medical Clinic Orlando Health your best place to work? ✅ Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs. ✅ Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs. ✅ Financial & Retirement - Up to 5% employer match on retirement contributions. ✅ Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options. ✅ Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance. Responsibilities Essential Functions • Completes entry ofreferrals and/or authorizationsinto EHR. • Completesregistration and obtainsinsurance authorization for new patients, diagnostic testing and for hospital diagnostics. • Coordinatesfollow-up care with the referral asthe referral expires. • Ensuresfinancial information and insurance is current and active. • Ensures Primary Care provider is accurate based on payer guidelines. • Updates patientinsurance information in EHR systems as needed. • Transcribesfaxed referral requests via On-Base fax system into EHR. • Initiatesthe referral and authorization processfor visits and services. • Works closely with clinical teamsto facilitate optimal patient care. • Coordinates with scheduling departments, and other departments as needed to facilitate patient's visit. • Coordinates with Patients when necessary to complete referral. • Provides patient with referral information for physicians and facilities. • Communicates effectively with all internal and external customers - PCP, Patient, clinical departments, etc. to obtain the required authorization needed for each visit or service. • Maintains current knowledge ofreferral and authorization requirements based on payerspecific guidelines. • Maintain working knowledge of ICD-10 and CPT codes. • Demonstrates a basic knowledge of third-party reimbursement requirements and regulations. • Exhibits competency in the use ofregistration systems, electronic verification tools and Web-based resources. • Understands the importance Orlando Health places on providing exemplary customer service. • Performsjob in a manner that helpsmeet customer service goals. • Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times. • Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedure Other Related Functions • Attends and participatesin departmentstaff meetings and other meetings as assigned. • Responsible for maintaining performancemeasures as outlined by the department's productivity guidelines. Qualifications Education/Training High SchoolGraduate Medical Terminology Licensure/Certification None Experience • Two (2) years of directly related work experience preferred. • Experience in processing physician office and/or hospital referrals Proficient in Computer usage.