Customer Relations Manager jobs at Orora

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: The Signature Customer Success Manager (CSM) will manage a high volume of smaller customers. The Signature CSM will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature CSM will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature CSM will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities: Issue Management Serve as the primary point of contact and advocate for assigned accounts Handle routine customer inquiries with standardized solutions while escalating complex issues as needed Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals Proactively engages existing customers to enhance value and prevent churn Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas Identify low touch upsell opportunities and guide customer to resources for additional value Develop strategies for upselling / cross-selling opportunities to drive account growth Drive product adoption and educate customers and products and services Territory Management Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability Monitor customer health metrics to measure satisfaction and to prevent churn Feedback Collection Update UPS DRIVE with retention data, planning next steps for churn prevention / growth Qualifications: 0-4 years in customer success, support, or related customer-facing roles SMB account management experience Can manage multiple customer engagements through strong organizational skills Data driven mindset Excellent written communication skills Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Pay Range: The salary range for this position is $64,680.00/year to $113,220.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** _This position will support a territory including Aurora, IL, Plainfield, IL, and Oswego, IL_ **Summary** The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. **Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan.** **Key Responsibilities** **Issue Management** + Serve as the primary point of contact and advocate for assigned accounts. + Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. + Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. **Value Creation / Proposals** + Proactively engage existing customers to enhance value and prevent churn. + Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. + Identify low-touch upsell opportunities and guide customers to resources for additional value. + Develop strategies for upselling / cross-selling opportunities to drive account growth. + Drive product adoption and educate customers on products and services. **Territory Management** + Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. + Monitor customer health metrics to measure satisfaction and prevent churn. **Feedback Collection** + Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. **Qualifications** + 0-4 years in customer success, support, or related customer-facing roles. + SMB account management experience. + Ability to manage multiple customer engagements through strong organizational skills. + Data-driven mindset. + Excellent written communication skills. **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Other Criteria:** UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. **Basic Qualifications:** Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. **Pay Range:** The salary range for this position is $64,680.00/year to $113,220.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** _This position will support a territory including Crystal Lake, IL, Round Lake Beach, IL, and McHenry, IL_ **Summary** The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. **Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan.** **Key Responsibilities** **Issue Management** + Serve as the primary point of contact and advocate for assigned accounts. + Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. + Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. **Value Creation / Proposals** + Proactively engage existing customers to enhance value and prevent churn. + Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. + Identify low-touch upsell opportunities and guide customers to resources for additional value. + Develop strategies for upselling / cross-selling opportunities to drive account growth. + Drive product adoption and educate customers on products and services. **Territory Management** + Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. + Monitor customer health metrics to measure satisfaction and prevent churn. **Feedback Collection** + Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. **Qualifications** + 0-4 years in customer success, support, or related customer-facing roles. + SMB account management experience. + Ability to manage multiple customer engagements through strong organizational skills. + Data-driven mindset. + Excellent written communication skills. **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Other Criteria:** UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. **Basic Qualifications:** Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. **Pay Range:** The salary range for this position is $64,680.00/year to $113,220.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** The Customer Success Account Manager (CSM) will manage a high volume of smaller customers. The CSM will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The CSM will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The CSM will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. **Key Responsibilities:** + Issue Management + Serve as the primary point of contact and advocate for assigned accounts + Handle routine customer inquiries with standardized solutions while escalating complex issues as needed + Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. + Value Creation / Proposals + Proactively engages existing customers to enhance value and prevent churn + Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas + Identify low touch upsell opportunities and guide customer to resources for additional value + Develop strategies for upselling / cross-selling opportunities to drive account growth + Drive product adoption and educate customers and products and services + Territory Management + Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability + Monitor customer health metrics to measure satisfaction and to prevent churn + Feedback Collection + Update UPS DRIVE with retention data, planning next steps for churn prevention / growth **Qualifications:** + 0-4 years in customer success, support, or related customer-facing roles + SMB account management experience + Can manage multiple customer engagements through strong organizational skills + Data driven mindset + Excellent written communication skills **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Other Criteria:** UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. **Basic Qualifications:** Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. **Pay Range:** The salary range for this position is $64,680.00/year to $113,220.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including High Point, NC and Thomasville, NC Summary The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Issue Management * Serve as the primary point of contact and advocate for assigned accounts. * Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. * Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals * Proactively engage existing customers to enhance value and prevent churn. * Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. * Identify low-touch upsell opportunities and guide customers to resources for additional value. * Develop strategies for upselling / cross-selling opportunities to drive account growth. * Drive product adoption and educate customers on products and services. Territory Management * Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. * Monitor customer health metrics to measure satisfaction and prevent churn. Feedback Collection * Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. Qualifications * 0-4 years in customer success, support, or related customer-facing roles. * SMB account management experience. * Ability to manage multiple customer engagements through strong organizational skills. * Data-driven mindset. * Excellent written communication skills. The internal job posting will close eod 12/3 for all employees Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including Las Cruces, NM, Roswell, NM, and Farmington, NM Summary The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Issue Management * Serve as the primary point of contact and advocate for assigned accounts. * Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. * Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals * Proactively engage existing customers to enhance value and prevent churn. * Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. * Identify low-touch upsell opportunities and guide customers to resources for additional value. * Develop strategies for upselling / cross-selling opportunities to drive account growth. * Drive product adoption and educate customers on products and services. Territory Management * Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. * Monitor customer health metrics to measure satisfaction and prevent churn. Feedback Collection * Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. Qualifications * 0-4 years in customer success, support, or related customer-facing roles. * SMB account management experience. * Ability to manage multiple customer engagements through strong organizational skills. * Data-driven mindset. * Excellent written communication skills. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including Wake Forest, NC and Henderson, NC Summary The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Issue Management Serve as the primary point of contact and advocate for assigned accounts. Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals Proactively engage existing customers to enhance value and prevent churn. Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. Identify low-touch upsell opportunities and guide customers to resources for additional value. Develop strategies for upselling / cross-selling opportunities to drive account growth. Drive product adoption and educate customers on products and services. Territory Management Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. Monitor customer health metrics to measure satisfaction and prevent churn. Feedback Collection Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. Qualifications 0-4 years in customer success, support, or related customer-facing roles. SMB account management experience. Ability to manage multiple customer engagements through strong organizational skills. Data-driven mindset. Excellent written communication skills. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including Cookeville, TN Summary The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Issue Management Serve as the primary point of contact and advocate for assigned accounts. Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals Proactively engage existing customers to enhance value and prevent churn. Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. Identify low-touch upsell opportunities and guide customers to resources for additional value. Develop strategies for upselling / cross-selling opportunities to drive account growth. Drive product adoption and educate customers on products and services. Territory Management Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. Monitor customer health metrics to measure satisfaction and prevent churn. Feedback Collection Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. Qualifications 0-4 years in customer success, support, or related customer-facing roles. SMB account management experience. Ability to manage multiple customer engagements through strong organizational skills. Data-driven mindset. Excellent written communication skills. The internal job posting will close 12/12 for all employees The job grade is an E05 Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Job Description\uD83E\uDDE1\uD83D\uDCE6\uD83D\uDC99Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses-from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us and help build the shipping infrastructure of the future. We're builders, problem-solvers, and “there has to be a better way” people. We like elegant architecture, fast decisions, and shipping (pun intended) improvements that power millions of deliveries every day. We stay scrappy, we move fast, and we don't wait for permission to innovate in an industry that desperately needs it. If you want to work on systems that actually move the world-literally-you're in the right place. \uD83D\uDE9A✨ Position Summary: The Customer Success Manager III will be responsible for developing and maintaining strong relationships with customers to ensure their success and satisfaction. The CSM will work with customers to understand their goals, objectives, and challenges to provide personalized support and guidance. Essential Duties and Responsibilities:The essential functions include, but are not limited to the following:o Build and nurture long-term relationships with customers, serving as their main point of contact, ensuring that customers derive value from the Easypost suite of productso Own and oversee the contract renewal process for customers in your assigned book of businesso Identify customer needs and growth plans to help expand the customer footprint within Easypost's stack of serviceso Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer's problemso Conduct weekly/monthly/quarterly check-ins, as appropriate, to assess the overall health of the account and identify successes and potential red flagso Mitigate churn risk through proactive actiono Maintain customer data i.e. contacts, account health, significant events, etc. in company supported CRMo Collect data from our customers to give back to Easypost to understand where Easypost can improve and where we are succeeding Minimum Education & Experience Qualifications:o Bachelor's Degreeo 5+ years of related experience in a customer-facing role or equivalent related work experienceo Demonstrated track record of effectively decreasing churn, increasing revenue, and wowing your customerso Proven ability to work unsupervised or as a team member of both the local office team and wider company teamso A self-starter with initiative, drive, and a strong desire to succeedo Previous experience working in shipping and logistics is a pluso Knowledge of Salesforce and Zendesk is a plus Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Physical Requirements:o Minimal to light physical effort is required in performing dutieso Prolonged stationary periods at a desk and working on a computero Extensive use of computers, keyboards, and communication-based technology to exchange informationo Occasional walking and lifting may be required, and must be able to lift 15 pounds at any given timeo Travel Required: 10% Work Environment:o Core Values: Build and sell products we believe in, accountability and authenticity in all we do, customers guide the way, and persistence and humilityo Remote, home office, or office location with potential hybrid scheduleo Team-based cultureo Fast-paced environment Compensation Structure: OTE comprised of 80% base salary and 20% variable compensation. The posted salary range represents the base compensation for this role. Actual compensation may vary based on factors including, but not limited to, experience, education, skills, geographic location, and internal equity.What We Offer: o Comprehensive medical, dental, vision, and life insuranceo Competitive compensation package and equityo Monthly work from home stipend of $50o Flexible work schedule and paid time offo Collaborative culture with a supportive teamo A great place to work with unlimited growth opportunitieso The opportunity to make massive contributions at a hyper-growth companyo Make an impact on a product helping ship millions of packages per day Data Privacy Notice for Job Applicants:For information on personal data processing, please see our Privacy Policy: ******************************** "EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law." To be considered for this position, you must be authorized and based in the United States. If you have any questions or concerns you can reach out to me directly on LinkedIn @KristinaPerna :). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

🧡📦💙Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses-from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us and help build the shipping infrastructure of the future. We're builders, problem-solvers, and “there has to be a better way” people. We like elegant architecture, fast decisions, and shipping (pun intended) improvements that power millions of deliveries every day. We stay scrappy, we move fast, and we don't wait for permission to innovate in an industry that desperately needs it. If you want to work on systems that actually move the world-literally-you're in the right place. 🚚✨ Position Summary: The Customer Success Manager III will be responsible for developing and maintaining strong relationships with customers to ensure their success and satisfaction. The CSM will work with customers to understand their goals, objectives, and challenges to provide personalized support and guidance. Essential Duties and Responsibilities:The essential functions include, but are not limited to the following:o Build and nurture long-term relationships with customers, serving as their main point of contact, ensuring that customers derive value from the Easypost suite of productso Own and oversee the contract renewal process for customers in your assigned book of businesso Identify customer needs and growth plans to help expand the customer footprint within Easypost's stack of serviceso Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer's problemso Conduct weekly/monthly/quarterly check-ins, as appropriate, to assess the overall health of the account and identify successes and potential red flagso Mitigate churn risk through proactive actiono Maintain customer data i.e. contacts, account health, significant events, etc. in company supported CRMo Collect data from our customers to give back to Easypost to understand where Easypost can improve and where we are succeeding Minimum Education & Experience Qualifications:o Bachelor's Degreeo 5+ years of related experience in a customer-facing role or equivalent related work experienceo Demonstrated track record of effectively decreasing churn, increasing revenue, and wowing your customerso Proven ability to work unsupervised or as a team member of both the local office team and wider company teamso A self-starter with initiative, drive, and a strong desire to succeedo Previous experience working in shipping and logistics is a pluso Knowledge of Salesforce and Zendesk is a plus Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Physical Requirements:o Minimal to light physical effort is required in performing dutieso Prolonged stationary periods at a desk and working on a computero Extensive use of computers, keyboards, and communication-based technology to exchange informationo Occasional walking and lifting may be required, and must be able to lift 15 pounds at any given timeo Travel Required: 10% Work Environment:o Core Values: Build and sell products we believe in, accountability and authenticity in all we do, customers guide the way, and persistence and humilityo Remote, home office, or office location with potential hybrid scheduleo Team-based cultureo Fast-paced environment What We Offer: o Comprehensive medical, dental, vision, and life insuranceo Competitive compensation package and equityo Monthly work from home stipend of $50o Flexible work schedule and paid time offo Collaborative culture with a supportive teamo A great place to work with unlimited growth opportunitieso The opportunity to make massive contributions at a hyper-growth companyo Make an impact on a product helping ship millions of packages per day Data Privacy Notice for Job Applicants:For information on personal data processing, please see our Privacy Policy: ******************************** "EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law." To be considered for this position, you must be authorized and based in the United States. If you have any questions or concerns you can reach out to me directly on LinkedIn @KristinaPerna :).

Company Cox Communications, Inc. Job Family Group Sales Job Profile Client Development Executive - CCI Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 15% of the time Work Shift Day Compensation Compensation includes a base salary of $52,300.00 - $78,500.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $62,800.00. Job Description Sales is about connecting with people - but there's a lot of strategy behind turning a cold call into a successful deal. We're looking for someone with the right skills and track record to help us grow. We're looking for a tech-savvy Client Development Executive to join our team at Cox Business. In this role, you'll help new and existing clients transform the way they do business with our cutting-edge solutions, from internet and networking solutions to next-gen cloud and connected technologies. You'll have a quota tied to a lucrative commission plan, so your earnings are in your hands. Ready to wow us with your sales know-how? Let's talk! What's in It for You? Here's a sneak peek of the benefits you could experience as a Cox employee: A competitive salary and top-notch bonus/incentive plans. A pro-sales culture that honors what salespeople (like you!) contribute to our success. Exceptional work-life balance, flexible time-off policies and accommodating work schedules. Comprehensive healthcare benefits, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Professional development and continuing education opportunities. Access to financial wellness/planning resources. Check out all our benefits. What You'll Do You'll be responsible for new account acquisition and development, as well as upselling and cross-selling opportunities with existing clients. Here's how you'll make it happen: Identifying new prospects in your assigned territory. Researching prospects' businesses to prepare for sales calls. Developing and maintaining sales growth plans for each account in your territory. Communicating with prospective customers to explore mutually beneficial objectives. Meeting with prospective customers to assess business technology needs. Collaborating with internal sales support and service delivery teams to meet customers' needs. Making face-to-face or virtual sales presentations to decision makers. Negotiating pricing, products and promotions with new customers. Who You Are You're a self-starter with a knack for identifying opportunities and communicating the value of technical products, such as cloud services, to customers. Here's what you have to offer: Minimum: 4 years of experience in a related field; or a bachelor's degree or master's degree with 2 years of experience in a related field. Excellent written and verbal communication skills. A track record meeting and exceeding sales goals. Experience using Windows-based PCs, Microsoft Office and a CRM. Preferred: Experience in B2B outside sales with quotas. Experience in field sales, pipeline development, new lead generation and prospecting. Experience in the telecommunications industry, or with technology or cloud sales. Join the Cox family of businesses and make your mark today! Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites, sales offices and R&T centers around the globe. Become a part of the "strength within." Hexcel is currently seeking a Customer Business Team Manager for our Salt Lake City, UT, USA location. This position can also be remote, based in the central United States or northeastern United States, near a major airport. Are you a passionate, experienced, and transformational Customer Business Team (CBT) Manager? Come join our team! This role will drive sales and growth in our Engine & Nacelle and Regional Jet / Business Jet segments and will report to the Director of Customer Business Teams. As the CBT Manager, you will be responsible for owning the Customer Business Team strategy in the Americas, driving next generation customer program developments globally, and overseeing all customer related activities, including management of existing business, driving share gains and critically identifying and maturing growth pursuits aligned with our customer and internal Hexcel technology roadmaps. The CBT Manager position is a key strategic and operational leadership role and will partner and mentor fellow CBT Managers, Account Managers/Representatives, and Technical Service as well as our supply chain teams in the strategic development of customer growth. The selected individual will be responsible for but not limited to the following obligations: * Generate new revenue from existing and new pursuits with a particular focus on Engine & Nacelle and Regional Jet / Business Jet customers. Work closely with cross-functional teams as the 'voice of the customer' to create and execute strategies, establish priorities, deploy resources, and manage the sales deliverable process. * Lead the development of customer solutions by performing analysis of customer needs and available resources. Lead the interface with the customer and internal resources to keep both apprised of key initiatives. Leverage resources and knowledge of products, services, processes, and operations to support customer commitments, gain competitive advantages, and foster business growth. * Establish and foster strong relationships with key customer contacts and decision makers. Lead in the development, communication, and execution of a cohesive customer engagement plan across the highest and lowest levels of our and the customers' organization. * Own revenue forecast for associated customers in support of all Hexcel business planning cycles. Manage and maintain forecast data within Hexcel's demand systems in partnership with Account Manager. Communicate all risks associated with forecast changes or inaccuracies in a timely manner across the organization. * Develop and own individual customer strategies to effectively position Hexcel products by understanding how customers value Hexcel and competitive offerings. * Collaborate with Product Management across all of Hexcel's product portfolios to ensure the CBT's needs and customer strategies are in alignment with product line and product development strategies. Ensure alignment of CBT strategies to company or product roadmaps. Knowledge of negotiation principles and lead negotiations with support from CBT Director. * Engage and participate in industry organizations to develop and generate new leads. * Develop / maintain growth pursuits using Hexcel's CRM tools. Effectively communicate pursuit strategy for a customer opportunity. Recognize total near-term and lifecycle value of an opportunity and client. * Up to 50% domestic travel. Qualifications: * Bachelor's degree in aerospace, chemical or mechanical engineering or related discipline from a four-year college or university is required; Master's Degree - MBA is a plus. 5+ years' experience in technical sales with a network in the aerospace composite materials community strongly preferred. Open to various levels of experience. * Demonstrated experience and passion for new sales development and securing new opportunities with new and existing customers. * Knowledge of composite products in aerospace and defense markets and experience in contract negotiations, supply chain and project management are strong assets. * Ability to act autonomously to organize sales prospecting and execution activities as well as establish, build and work effectively in a team-based environment (across multiple time zones, countries and cultures) productively building relationships. * Track record of developing and delivering creative solutions that overcome obstacles and enhance profitability. * Communicate and network, internally and externally to achieve desired business outcomes. * Understanding of basic commercial and financial principles. * Advanced MS Office Suite skills including MS Word, advanced Excel and PowerPoint, Teams, Dynamics365 as well as ERP/MRP experience. * Strong communication, interpersonal and presentation skills as well as good organization and decision-making skills. Ability to manage competing priorities in a matrix organization. * Passion for growing professionally with an expanded scope and responsibilities. Drive to seek new opportunities with a results-oriented approach and strong written and oral communication skills. Eligible candidates must be a: U.S. citizen, U.S. national, person lawfully admitted for permanent residence, temporary resident under sections 210(a) or 245(A) of the Immigration and Nationality Act, person admitted in refugee status, or person granted asylum. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry. Hexcel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, status as a protected veteran, or any other protected class.

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users. From utility inspectors to first responders, soldiers in battlefield scenarios and beyond. About the Team: The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success. About the role: We are looking for a motivated Customer Success Manager - Commercial with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our utility and emerging industries customers. A successful candidate will become an indispensable bridge between our customers and Skydio's extremely agile and world class technical teams. This role reports to the Manager of Enterprise Customer Success and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers. How you'll make an impact: Build scalable processes for customer on-boarding and post-sales success Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services. Develop healthy customer relationships through proactive support and cadence based follow-ups Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs Create customer loyalty through account management Advocate for enterprise customers through deep understanding of their use cases and needs Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology Ensure expansions and renewals through helping customers realize their desired outcomes. Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business. Requirements Ability to travel 40% of the time. Ability to obtain Part 107 certificate. What makes you a good fit: Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules. Proven track record of driving implementation, adoption and value of hardware or software for or within large enterprises Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts. Experience with commercial Unmanned Aircraft Systems and related software development/deployment. Work directly with customers through proactive, metrics based engagement Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion. Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $120,000 - $160,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company's group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria. *Compensation for certain positions may vary based on the position's location #LI-WM1#LI-WM1 At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws. For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit *************************

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Cleveland, Emerald Pkwy Division: Group Job Posting Title: Customs Manager, Air & Sea US - 103556 Time Type: Full Time Summary The Customs Manager will be responsible for managing and overseeing all customs and trade compliance activities for the company. They will ensure that the company's import and export operations follow all relevant laws and regulations, and that all necessary permits and licenses are obtained. The Customs Manager will also be responsible for managing a team of customs and trade compliance professionals, and for developing and implementing policies and procedures to ensure that the company's operations are efficient and effective. Duties and Responsibilities * Manage and oversee all customs and trade compliance activities for the company. * Ensure that the company's import and export operations are in compliance with all relevant laws and regulations. * Obtain all necessary permits and licenses for the company's import and export operations. * Manage a team of customs and trade compliance professionals. * Develop and implement policies and procedures to ensure that the company's operations are efficient and effective. * Provide guidance and support to the company's operations and sales teams on customs and trade compliance matters. * Stay up-to-date on changes to customs and trade regulations and advise the company on any potential impact. * Participate in audits and investigations related to customs and trade compliance. Educational background / Work experience * Bachelor's degree in International Trade, Business Administration, or a related field. * At least 5 years of experience in customs and trade compliance. * At least 3 years of experience in a supervisory or management role. Skills & Competencies * In-depth knowledge of customs and trade regulations and procedures. * Strong leadership and management skills. * Excellent communication and interpersonal skills. * Analytical and problem-solving skills. * Attention to detail and accuracy. * Ability to work under pressure and meet deadlines. * Proficiency in Microsoft Office. Function / Market & Industry Knowledge / Business Acumen / Processes Supervisory Responsibilities (if any) * Manage a team of customs and trade compliance professionals. Preferred Qualifications * Master's degree in International Trade, Business Administration, or a related field. * Certification in customs and trade compliance (e.g. Certified Customs Specialist). Language skills * Fluency in English (written and verbal). * Proficiency in one or more additional languages is preferred. Computer Literacy * Proficiency in Microsoft Office. * Experience using customs and trade compliance software is preferred. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay is: $78,500 - $117,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. DSV provides a comprehensive package of health benefits including medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions of up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Customer Service Manager for TQL, you will be leading a team based in Cincinnati who is directly responsible for the daily support of our sales teams. This team works second shift and works in unison with team based in San Antonio. This role includes supervising team performance, interviewing, hiring, and coaching team members and leadership, ensuring sales accounts are supported, and conducting regular account reviews to reallocate resources. Historically we promote internally, but our rapid growth and expansion has created an opportunity for a highly driven leader to join the TQL team. What's in it for you: * $75,000-$90,000 base salary, performance bonuses and long-term incentive program * Join a well-established, respected industry leader and brand * Comprehensive benefits package with 401k and company match * We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022) What you'll be doing: * Provide daily support and leadership for team members and internal customers * Manage team performance, ensuring all metrics and KPIs are met * Interview, hire, onboard and train a high performing support team * Work directly with Sales Managers and Directors to staff and allocate support resources appropriately * Identify team and department process improvements and efficiency gains * Provide and develop strategic solutions for process enhancements * Monitor reporting and analytics specific to your department's needs and communicate to senior leadership * Collaborate with department analyst team to develop and refine service commitments * Work with the Learning and Development department to help maintain and continuously enhance training programs * Occasional travel to San Antonio * Ensuring employees maintain the highest level of integrity * Continuous focus on leadership development of Supervisors and Team Leads What you need: * Bachelor's degree preferred * Experience directly supervising mid-to-large teams * 5+ years of people management experience * Call center, logistics, or service-based industry experience required * Demonstrated ability to coach, lead and motivate others * Excellent verbal and written communication skills * Moderate MS Suite skills - Outlook, Word, Excel * Experience in a fast-paced environment with rapid and everchanging priorities * Ability to work a flexible schedule in a 24/7/365 environment Where you'll be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: * Amazing employee flight privileges within the American Airlines global network * Training and development programs to take your career to the next level * Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities * The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. * Supports the Manager in meeting operational performance targets and monitoring the station operation budget * Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented * Reviews and standardizes procedures to improve efficiency within the operation * Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations * Investigates and resolves customer service issues as well as operation issues * Participates on operational conference calls, station audits and prepares various reports * Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff * Maintains records such as time and attendance, personnel files and performance * Will provide guidance to the team on performance issues as well as coach and counsel employees. * As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: * Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines * Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical * Minimum Age: 18 * High school diploma or GED equivalent * College coursework or college degree desirable * Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. * Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management * Proven leadership and analytical skills * Ability to effectively and efficiently manage multiple and often competing priorities * Demonstrated ability to communicate verbally and in writing * Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs * Possess the legal right to work in the United States * Must be able to read, write, fluently speak and understand the English language * Previous working experience in a team lead, supervisory or managerial role preferred * Minimum one year customer service experience preferred Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. #envoy Oversight Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented Reviews and standardizes procedures to improve efficiency within the operation Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations Investigates and resolves customer service issues as well as operation issues Participates on operational conference calls, station audits and prepares various reports Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff Maintains records such as time and attendance, personnel files and performance Will provide guidance to the team on performance issues as well as coach and counsel employees. As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical Minimum Age: 18 High school diploma or GED equivalent College coursework or college degree desirable Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management Proven leadership and analytical skills Ability to effectively and efficiently manage multiple and often competing priorities Demonstrated ability to communicate verbally and in writing Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Previous working experience in a team lead, supervisory or managerial role preferred Minimum one year customer service experience preferred Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. #envoy Oversight Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.

INTRODUCTION Salary: $80k Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you! Perks of the job: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance Paid time off Growth potential WHY WORK FOR PRIMEFLIGHT? We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression Enjoy a competitive pay scale ABOUT US We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry! CUSTOMER SERVICE MANAGER AT PRIMEFLIGHT The Customer Service Manager oversees all customer-facing operations, ensuring that passengers experience the highest level of service from arrival to departure. This role involves managing a team dedicated to providing positive customer service, passenger assistance, resolving queries, and enhancing the overall travel experience. You will be responsible for training staff in customer service best practices, handling escalations, and implementing strategies to improve service quality and efficiency. You will also collaborate with other airport departments to ensure a seamless and positive experience for all travelers. Additionally, you will analyze feedback and performance data to identify areas for improvement and develop initiatives to increase customer satisfaction. RESPONSIBILITIES Oversee all customer-facing operations within the airport to ensure exceptional service standards Manage and lead a team of customer service representatives, including hiring, training, and performance evaluation Develop and implement customer service policies and procedures to enhance passenger experience Handle customer inquiries and complaints, ensuring timely and satisfactory resolutions Collaborate with airport departments to facilitate smooth operations and passenger flow Train staff in customer service best practices and airport-specific protocols Monitor team performance, providing feedback and coaching to improve service quality Analyze customer feedback and service metrics to identify trends and areas for improvement Implement initiatives aimed at increasing customer satisfaction and loyalty Ensure compliance with airport regulations and safety standards in all customer service activities Coordinate with external service providers, including airlines and ground services, to address passenger needs Manage the customer service budget, optimizing resources to enhance service delivery Stay informed about airport events, promotions, and changes to effectively communicate with passengers Foster a positive and inclusive work environment that encourages teamwork and innovation Lead by example, demonstrating exceptional customer service skills and a commitment to passenger satisfaction Conduct regular meetings with staff to discuss performance, objectives, and ongoing projects Perform any additional duties as assigned by management QUALIFICATIONS 18 years of age or older Eligible to work in the United States Must have a valid state-issued driver's license with an acceptable driving record Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook 5 years in management, managing teams Knowledge of the Aviation Industry Communicate effectively in English (reading, writing, speaking) Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices Effectively communicate with colleagues and clients, both in-person and through electronic means Pass a background check and drug screen Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable) Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE: Ability to lift up to 25 pounds Position is generally sedentary, sitting for long periods of time Be able to hear and respond to the spoken voice and to audible alarms Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.