Customer Relations Manager jobs at Orora

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including DeKalb, IL, Huntley, IL, and Woodstock, IL Summary The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Issue Management * Serve as the primary point of contact and advocate for assigned accounts. * Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. * Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals * Proactively engage existing customers to enhance value and prevent churn. * Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. * Identify low-touch upsell opportunities and guide customers to resources for additional value. * Develop strategies for upselling / cross-selling opportunities to drive account growth. * Drive product adoption and educate customers on products and services. Territory Management * Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. * Monitor customer health metrics to measure satisfaction and prevent churn. Feedback Collection * Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. Qualifications * 0-4 years in customer success, support, or related customer-facing roles. * SMB account management experience. * Ability to manage multiple customer engagements through strong organizational skills. * Data-driven mindset. * Excellent written communication skills. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Pay Range: The salary range for this position is $64.680,00/year to $113.220,00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** _This position will support a territory including Lawrence, IN and Greenfield, IN_ **Summary** The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. **Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan.** **Key Responsibilities** **Issue Management** + Serve as the primary point of contact and advocate for assigned accounts. + Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. + Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. **Value Creation / Proposals** + Proactively engage existing customers to enhance value and prevent churn. + Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. + Identify low-touch upsell opportunities and guide customers to resources for additional value. + Develop strategies for upselling / cross-selling opportunities to drive account growth. + Drive product adoption and educate customers on products and services. **Territory Management** + Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. + Monitor customer health metrics to measure satisfaction and prevent churn. **Feedback Collection** + Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. **Qualifications** + 0-4 years in customer success, support, or related customer-facing roles. + SMB account management experience. + Ability to manage multiple customer engagements through strong organizational skills. + Data-driven mindset. + Excellent written communication skills. **_The internal job posting will close 12/26 for all employees_** **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Other Criteria:** UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. **Basic Qualifications:** Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** _This position will support a territory including Bloomington, IN, Columbus, IN, and Seymour, IN_ **Summary** The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. **Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan.** **Key Responsibilities** **Issue Management** + Serve as the primary point of contact and advocate for assigned accounts. + Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. + Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. **Value Creation / Proposals** + Proactively engage existing customers to enhance value and prevent churn. + Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. + Identify low-touch upsell opportunities and guide customers to resources for additional value. + Develop strategies for upselling / cross-selling opportunities to drive account growth. + Drive product adoption and educate customers on products and services. **Territory Management** + Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. + Monitor customer health metrics to measure satisfaction and prevent churn. **Feedback Collection** + Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. **Qualifications** + 0-4 years in customer success, support, or related customer-facing roles. + SMB account management experience. + Ability to manage multiple customer engagements through strong organizational skills. + Data-driven mindset. + Excellent written communication skills. **_The internal job posting will close 12/26 for all employees_** **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Other Criteria:** UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. **Basic Qualifications:** Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** _This position will support a territory including Sterling Heights, MI and Mount Clemens, MI_ **Summary** The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. **Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan.** **Key Responsibilities** **Issue Management** + Serve as the primary point of contact and advocate for assigned accounts. + Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. + Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. **Value Creation / Proposals** + Proactively engage existing customers to enhance value and prevent churn. + Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. + Identify low-touch upsell opportunities and guide customers to resources for additional value. + Develop strategies for upselling / cross-selling opportunities to drive account growth. + Drive product adoption and educate customers on products and services. **Territory Management** + Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. + Monitor customer health metrics to measure satisfaction and prevent churn. **Feedback Collection** + Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. **Qualifications** + 0-4 years in customer success, support, or related customer-facing roles. + SMB account management experience. + Ability to manage multiple customer engagements through strong organizational skills. + Data-driven mindset. + Excellent written communication skills. **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Other Criteria:** UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. **Basic Qualifications:** Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** _This position will support a territory including St. Clair Shores, MI, Roseville, MI, and Eastpointe, MI_ **Summary** The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. **Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan.** **Key Responsibilities** **Issue Management** + Serve as the primary point of contact and advocate for assigned accounts. + Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. + Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. **Value Creation / Proposals** + Proactively engage existing customers to enhance value and prevent churn. + Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. + Identify low-touch upsell opportunities and guide customers to resources for additional value. + Develop strategies for upselling / cross-selling opportunities to drive account growth. + Drive product adoption and educate customers on products and services. **Territory Management** + Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. + Monitor customer health metrics to measure satisfaction and prevent churn. **Feedback Collection** + Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. **Qualifications** + 0-4 years in customer success, support, or related customer-facing roles. + SMB account management experience. + Ability to manage multiple customer engagements through strong organizational skills. + Data-driven mindset. + Excellent written communication skills. **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Other Criteria:** UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. **Basic Qualifications:** Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** _This position will support a territory including DeKalb, IL, Huntley, IL, and Woodstock, IL_ **Summary** The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. **Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan.** **Key Responsibilities** **Issue Management** + Serve as the primary point of contact and advocate for assigned accounts. + Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. + Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. **Value Creation / Proposals** + Proactively engage existing customers to enhance value and prevent churn. + Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. + Identify low-touch upsell opportunities and guide customers to resources for additional value. + Develop strategies for upselling / cross-selling opportunities to drive account growth. + Drive product adoption and educate customers on products and services. **Territory Management** + Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. + Monitor customer health metrics to measure satisfaction and prevent churn. **Feedback Collection** + Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. **Qualifications** + 0-4 years in customer success, support, or related customer-facing roles. + SMB account management experience. + Ability to manage multiple customer engagements through strong organizational skills. + Data-driven mindset. + Excellent written communication skills. **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Other Criteria:** UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. **Basic Qualifications:** Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. **Pay Range:** The salary range for this position is $64.680,00/year to $113.220,00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including DeKalb, IL, Huntley, IL, and Woodstock, IL Summary The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Issue Management Serve as the primary point of contact and advocate for assigned accounts. Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals Proactively engage existing customers to enhance value and prevent churn. Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. Identify low-touch upsell opportunities and guide customers to resources for additional value. Develop strategies for upselling / cross-selling opportunities to drive account growth. Drive product adoption and educate customers on products and services. Territory Management Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. Monitor customer health metrics to measure satisfaction and prevent churn. Feedback Collection Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. Qualifications 0-4 years in customer success, support, or related customer-facing roles. SMB account management experience. Ability to manage multiple customer engagements through strong organizational skills. Data-driven mindset. Excellent written communication skills. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Pay Range: The salary range for this position is $64.680,00/year to $113.220,00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** _This position will support a territory including Cape Coral, FL, Fort Myers, FL, and North Port, FL_ **Summary** The Signature Customer Success Account Manager will manage a high volume of smaller customers. The Signature Customer Success Account Manager will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Account Manager will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Account Manager will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. **Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan.** **Key Responsibilities** **Issue Management** + Serve as the primary point of contact and advocate for assigned accounts. + Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. + Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. **Value Creation / Proposals** + Proactively engage existing customers to enhance value and prevent churn. + Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. + Identify low-touch upsell opportunities and guide customers to resources for additional value. + Develop strategies for upselling / cross-selling opportunities to drive account growth. + Drive product adoption and educate customers on products and services. **Territory Management** + Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. + Monitor customer health metrics to measure satisfaction and prevent churn. **Feedback Collection** + Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. **Qualifications** + 0-4 years in customer success, support, or related customer-facing roles. + SMB account management experience. + Ability to manage multiple customer engagements through strong organizational skills. + Data-driven mindset. + Excellent written communication skills. **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Other Criteria:** UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. **Basic Qualifications:** Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including Bloomington, IN, Columbus, IN, and Seymour, IN Summary The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Issue Management * Serve as the primary point of contact and advocate for assigned accounts. * Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. * Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals * Proactively engage existing customers to enhance value and prevent churn. * Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. * Identify low-touch upsell opportunities and guide customers to resources for additional value. * Develop strategies for upselling / cross-selling opportunities to drive account growth. * Drive product adoption and educate customers on products and services. Territory Management * Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. * Monitor customer health metrics to measure satisfaction and prevent churn. Feedback Collection * Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. Qualifications * 0-4 years in customer success, support, or related customer-facing roles. * SMB account management experience. * Ability to manage multiple customer engagements through strong organizational skills. * Data-driven mindset. * Excellent written communication skills. The internal job posting will close 12/26 for all employees Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including Youngstown, OH, Warren, OH, and Austintown, OH Summary The Signature Customer Success Manager (CSM) will manage a high volume of smaller customers. The Signature CSM will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature CSM will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature CSM will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities: Issue Management * Serve as the primary point of contact and advocate for assigned accounts * Handle routine customer inquiries with standardized solutions while escalating complex issues as needed * Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals * Proactively engages existing customers to enhance value and prevent churn * Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas * Identify low touch upsell opportunities and guide customer to resources for additional value * Develop strategies for upselling / cross-selling opportunities to drive account growth * Drive product adoption and educate customers and products and services Territory Management * Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability * Monitor customer health metrics to measure satisfaction and to prevent churn Feedback Collection * Update UPS DRIVE with retention data, planning next steps for churn prevention / growth Qualifications: * 0-4 years in customer success, support, or related customer-facing roles * SMB account management experience * Can manage multiple customer engagements through strong organizational skills * Data driven mindset * Excellent written communication skills Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Pay Range: The salary range for this position is $61,620.00/year to $107,880.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including Cape Coral, FL, Fort Myers, FL, and North Port, FL Summary The Signature Customer Success Account Manager will manage a high volume of smaller customers. The Signature Customer Success Account Manager will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Account Manager will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Account Manager will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Issue Management * Serve as the primary point of contact and advocate for assigned accounts. * Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. * Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals * Proactively engage existing customers to enhance value and prevent churn. * Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. * Identify low-touch upsell opportunities and guide customers to resources for additional value. * Develop strategies for upselling / cross-selling opportunities to drive account growth. * Drive product adoption and educate customers on products and services. Territory Management * Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. * Monitor customer health metrics to measure satisfaction and prevent churn. Feedback Collection * Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. Qualifications * 0-4 years in customer success, support, or related customer-facing roles. * SMB account management experience. * Ability to manage multiple customer engagements through strong organizational skills. * Data-driven mindset. * Excellent written communication skills. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including Sterling Heights, MI and Mount Clemens, MI Summary The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Issue Management * Serve as the primary point of contact and advocate for assigned accounts. * Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. * Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals * Proactively engage existing customers to enhance value and prevent churn. * Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. * Identify low-touch upsell opportunities and guide customers to resources for additional value. * Develop strategies for upselling / cross-selling opportunities to drive account growth. * Drive product adoption and educate customers on products and services. Territory Management * Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. * Monitor customer health metrics to measure satisfaction and prevent churn. Feedback Collection * Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. Qualifications * 0-4 years in customer success, support, or related customer-facing roles. * SMB account management experience. * Ability to manage multiple customer engagements through strong organizational skills. * Data-driven mindset. * Excellent written communication skills. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including Lawrence, IN and Greenfield, IN Summary The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Issue Management * Serve as the primary point of contact and advocate for assigned accounts. * Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. * Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals * Proactively engage existing customers to enhance value and prevent churn. * Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. * Identify low-touch upsell opportunities and guide customers to resources for additional value. * Develop strategies for upselling / cross-selling opportunities to drive account growth. * Drive product adoption and educate customers on products and services. Territory Management * Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. * Monitor customer health metrics to measure satisfaction and prevent churn. Feedback Collection * Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. Qualifications * 0-4 years in customer success, support, or related customer-facing roles. * SMB account management experience. * Ability to manage multiple customer engagements through strong organizational skills. * Data-driven mindset. * Excellent written communication skills. The internal job posting will close 12/26 for all employees Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. Summary: Manage and coordinate activities related to major account(s) Essential Duties and Responsibilities: Serve as the primary point of contact with the customer. Communicate with customers via phone or in person to receive instructions for shipment, storing, delivery, or general processing. Maintain clear, positive and courteous relationships with both internal and external customers and team members. Manage clerk responsibilities and prioritization. Organize and delegate work to ensure customer and operational expectations are met. Coordinates with warehouse personnel to manage account activities, ensuring accuracy, completeness and proper condition of shipments. Resolve errors and customer complaints promptly and effectively. Forecast changes in account activity and plan labor requirements accordingly. Submit written and/or verbal reports as required. Perform data entry, including the development and creation of inbound and outbound schedules. Coordinate billing processes and assist in account related invoices and payments. Oversee the administration and flow of required documents to dock operations. Assign and manage workflow for dock operations. Handle, coordinate, and follow up on all special projects. Prepare and distribute KPI reports as required. Train and onboard new office associates. Process shipments through customer portals. Update and manage proof of delivery documentation; prepare files for billing. Communicate any concerns or issues that may impact the company to Management. Share ideas and solutions with Management that ensure continuous improvement. Represent the company in a professional and respectful manner. Qualifications: Excellent interpersonal and communication skills. Previous experience in supply chain, transportation, or distribution preferred. Ability to establish and maintain effective relationships with management staff, employees, and service providers. Exceptional problem-solving skills and proven experience of relationship management through business change and growth. Strong analytical and organizational skills. Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS). Education or Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Schedule: 1st Shift M-F Company Benefits: Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more! Pay Range: $70k to 80k * The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. *INDEED You must be authorized to work for any employer in the U.S. Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Performance Team is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or accommodation to use our website, apply for a position, or perform a job, please email us at accommodationrequests@maersk.com

Company Cox Communications, Inc. Job Family Group Sales Job Profile Client Development Executive - CCI Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 15% of the time Work Shift Day Compensation Compensation includes a base salary of $52,300.00 - $78,500.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $62,800.00. Job Description Sales is about connecting with people - but there's a lot of strategy behind turning a cold call into a successful deal. We're looking for someone with the right skills and track record to help us grow. We're looking for a tech-savvy Client Development Executive to join our team at Cox Business. In this role, you'll help new and existing clients transform the way they do business with our cutting-edge solutions, from internet and networking solutions to next-gen cloud and connected technologies. You'll have a quota tied to a lucrative commission plan, so your earnings are in your hands. Ready to wow us with your sales know-how? Let's talk! What's in It for You? Here's a sneak peek of the benefits you could experience as a Cox employee: A competitive salary and top-notch bonus/incentive plans. A pro-sales culture that honors what salespeople (like you!) contribute to our success. Exceptional work-life balance, flexible time-off policies and accommodating work schedules. Comprehensive healthcare benefits, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Professional development and continuing education opportunities. Access to financial wellness/planning resources. Check out all our benefits. What You'll Do You'll be responsible for new account acquisition and development, as well as upselling and cross-selling opportunities with existing clients. Here's how you'll make it happen: Identifying new prospects in your assigned territory. Researching prospects' businesses to prepare for sales calls. Developing and maintaining sales growth plans for each account in your territory. Communicating with prospective customers to explore mutually beneficial objectives. Meeting with prospective customers to assess business technology needs. Collaborating with internal sales support and service delivery teams to meet customers' needs. Making face-to-face or virtual sales presentations to decision makers. Negotiating pricing, products and promotions with new customers. Who You Are You're a self-starter with a knack for identifying opportunities and communicating the value of technical products, such as cloud services, to customers. Here's what you have to offer: Minimum: 4 years of experience in a related field; or a bachelor's degree or master's degree with 2 years of experience in a related field. Excellent written and verbal communication skills. A track record meeting and exceeding sales goals. Experience using Windows-based PCs, Microsoft Office and a CRM. Preferred: Experience in B2B outside sales with quotas. Experience in field sales, pipeline development, new lead generation and prospecting. Experience in the telecommunications industry, or with technology or cloud sales. Join the Cox family of businesses and make your mark today! Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites, sales offices and R&T centers around the globe. Become a part of the “strength within.” Hexcel is currently seeking a Customer Business Team Manager for our Salt Lake City, UT, USA location. This position can also be remote, based in the central United States or northeastern United States, near a major airport. Are you a passionate, experienced, and transformational Customer Business Team (CBT) Manager? Come join our team! This role will drive sales and growth in our Engine & Nacelle and Regional Jet / Business Jet segments and will report to the Director of Customer Business Teams. As the CBT Manager, you will be responsible for owning the Customer Business Team strategy in the Americas, driving next generation customer program developments globally, and overseeing all customer related activities, including management of existing business, driving share gains and critically identifying and maturing growth pursuits aligned with our customer and internal Hexcel technology roadmaps. The CBT Manager position is a key strategic and operational leadership role and will partner and mentor fellow CBT Managers, Account Managers/Representatives, and Technical Service as well as our supply chain teams in the strategic development of customer growth. The selected individual will be responsible for but not limited to the following obligations: Generate new revenue from existing and new pursuits with a particular focus on Engine & Nacelle and Regional Jet / Business Jet customers. Work closely with cross-functional teams as the 'voice of the customer' to create and execute strategies, establish priorities, deploy resources, and manage the sales deliverable process. Lead the development of customer solutions by performing analysis of customer needs and available resources. Lead the interface with the customer and internal resources to keep both apprised of key initiatives. Leverage resources and knowledge of products, services, processes, and operations to support customer commitments, gain competitive advantages, and foster business growth. Establish and foster strong relationships with key customer contacts and decision makers. Lead in the development, communication, and execution of a cohesive customer engagement plan across the highest and lowest levels of our and the customers' organization. Own revenue forecast for associated customers in support of all Hexcel business planning cycles. Manage and maintain forecast data within Hexcel's demand systems in partnership with Account Manager. Communicate all risks associated with forecast changes or inaccuracies in a timely manner across the organization. Develop and own individual customer strategies to effectively position Hexcel products by understanding how customers value Hexcel and competitive offerings. Collaborate with Product Management across all of Hexcel's product portfolios to ensure the CBT's needs and customer strategies are in alignment with product line and product development strategies. Ensure alignment of CBT strategies to company or product roadmaps. Knowledge of negotiation principles and lead negotiations with support from CBT Director. Engage and participate in industry organizations to develop and generate new leads. Develop / maintain growth pursuits using Hexcel's CRM tools. Effectively communicate pursuit strategy for a customer opportunity. Recognize total near-term and lifecycle value of an opportunity and client. Up to 50% domestic travel. Qualifications: Bachelor's degree in aerospace, chemical or mechanical engineering or related discipline from a four-year college or university is required; Master's Degree - MBA is a plus. 5+ years' experience in technical sales with a network in the aerospace composite materials community strongly preferred. Open to various levels of experience. Demonstrated experience and passion for new sales development and securing new opportunities with new and existing customers. Knowledge of composite products in aerospace and defense markets and experience in contract negotiations, supply chain and project management are strong assets. Ability to act autonomously to organize sales prospecting and execution activities as well as establish, build and work effectively in a team-based environment (across multiple time zones, countries and cultures) productively building relationships. Track record of developing and delivering creative solutions that overcome obstacles and enhance profitability. Communicate and network, internally and externally to achieve desired business outcomes. Understanding of basic commercial and financial principles. Advanced MS Office Suite skills including MS Word, advanced Excel and PowerPoint, Teams, Dynamics365 as well as ERP/MRP experience. Strong communication, interpersonal and presentation skills as well as good organization and decision-making skills. Ability to manage competing priorities in a matrix organization. Passion for growing professionally with an expanded scope and responsibilities. Drive to seek new opportunities with a results-oriented approach and strong written and oral communication skills. Eligible candidates must be a: U.S. citizen, U.S. national, person lawfully admitted for permanent residence, temporary resident under sections 210(a) or 245(A) of the Immigration and Nationality Act, person admitted in refugee status, or person granted asylum. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry. Hexcel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, status as a protected veteran, or any other protected class.

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Cleveland, Emerald Pkwy Division: Group Job Posting Title: Customs Manager, Air & Sea US - 103556 Time Type: Full Time Summary The Customs Manager will be responsible for managing and overseeing all customs and trade compliance activities for the company. They will ensure that the company's import and export operations follow all relevant laws and regulations, and that all necessary permits and licenses are obtained. The Customs Manager will also be responsible for managing a team of customs and trade compliance professionals, and for developing and implementing policies and procedures to ensure that the company's operations are efficient and effective. Duties and Responsibilities * Manage and oversee all customs and trade compliance activities for the company. * Ensure that the company's import and export operations are in compliance with all relevant laws and regulations. * Obtain all necessary permits and licenses for the company's import and export operations. * Manage a team of customs and trade compliance professionals. * Develop and implement policies and procedures to ensure that the company's operations are efficient and effective. * Provide guidance and support to the company's operations and sales teams on customs and trade compliance matters. * Stay up-to-date on changes to customs and trade regulations and advise the company on any potential impact. * Participate in audits and investigations related to customs and trade compliance. Educational background / Work experience * Bachelor's degree in International Trade, Business Administration, or a related field. * At least 5 years of experience in customs and trade compliance. * At least 3 years of experience in a supervisory or management role. Skills & Competencies * In-depth knowledge of customs and trade regulations and procedures. * Strong leadership and management skills. * Excellent communication and interpersonal skills. * Analytical and problem-solving skills. * Attention to detail and accuracy. * Ability to work under pressure and meet deadlines. * Proficiency in Microsoft Office. Function / Market & Industry Knowledge / Business Acumen / Processes Supervisory Responsibilities (if any) * Manage a team of customs and trade compliance professionals. Preferred Qualifications * Master's degree in International Trade, Business Administration, or a related field. * Certification in customs and trade compliance (e.g. Certified Customs Specialist). Language skills * Fluency in English (written and verbal). * Proficiency in one or more additional languages is preferred. Computer Literacy * Proficiency in Microsoft Office. * Experience using customs and trade compliance software is preferred. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay is: $78,500 - $117,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. DSV provides a comprehensive package of health benefits including medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions of up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. Summary: Manage and coordinate activities related to major account(s) Essential Duties and Responsibilities: Serve as the primary point of contact with the customer. Communicate with customers via phone or in person to receive instructions for shipment, storing, delivery, or general processing. Maintain clear, positive and courteous relationships with both internal and external customers and team members. Manage clerk responsibilities and prioritization. Organize and delegate work to ensure customer and operational expectations are met. Coordinates with warehouse personnel to manage account activities, ensuring accuracy, completeness and proper condition of shipments. Resolve errors and customer complaints promptly and effectively. Forecast changes in account activity and plan labor requirements accordingly. Submit written and/or verbal reports as required. Perform data entry, including the development and creation of inbound and outbound schedules. Coordinate billing processes and assist in account related invoices and payments. Oversee the administration and flow of required documents to dock operations. Assign and manage workflow for dock operations. Handle, coordinate, and follow up on all special projects. Prepare and distribute KPI reports as required. Train and onboard new office associates. Process shipments through customer portals. Update and manage proof of delivery documentation; prepare files for billing. Communicate any concerns or issues that may impact the company to Management. Share ideas and solutions with Management that ensure continuous improvement. Represent the company in a professional and respectful manner. Qualifications: Excellent interpersonal and communication skills. Previous experience in supply chain, transportation, or distribution preferred. Ability to establish and maintain effective relationships with management staff, employees, and service providers. Exceptional problem-solving skills and proven experience of relationship management through business change and growth. Strong analytical and organizational skills. Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS). Education or Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Schedule: 1st Shift M-F Company Benefits: Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more! Pay Range: $70k to 80k * The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. *INDEED You must be authorized to work for any employer in the U.S. Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Performance Team is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or accommodation to use our website, apply for a position, or perform a job, please email us at accommodationrequests@maersk.com