Guide residential mortgage lending and operational activity; implement strategies to achieve goals developed for the department and support Bank business objectives; responsible for leading mortgage loan operations, including processing, closing, and post-closing; ensure department compliance with Bank operating policies and procedures and outside regulatory requirements; direct supervision of assigned personnel.
Qualifications:
Bachelor's degree in related field; specialized bank mortgage lending education and training.
Minimum seven (7) years of relevant experience in mortgage lending and retail banking; minimum five (5) years of management experience.
Excellent reading, verbal and written communication, mathematical, computer, problem solving, interpersonal relations, and management skills; thorough working knowledge of current mortgage lending regulations, Bank operating policies and procedures that impact mortgage loan services, and features and benefits of Bank loan products and services; valid driver's license.
Core Competencies:
Career Development : Proactively prepares and actively participates in ongoing, candid, constructive monthly coaching sessions with supervisor. Seeks advancement into challenging and developmental roles and assignments. Sets and meets clear, measurable goals.
Communicates Effectively : Demonstrates the ability to effectively communicate with all employees and clients, regardless of level. Communicates clearly, concisely, with candor and confidence. Writes, speaks, and listens to disseminate and receive information effectively and accurately. Seeks to understand the viewpoints of others. Keeps others informed in a timely manner.
Focuses on the Client : Anticipates and identifies internal and external client needs. Takes action to meet and, where possible, exceed client expectations. Plans and organizes work effectively to facilitate responsiveness to client and meet deadlines.
Judgment : Demonstrates sound reasoning and well-balanced thinking. Balances the need for action with the need for analysis. Incorporates strategic thinking skills into practice by examining facts. Shows an ability to problem solve complex issues. Probes beyond symptoms to determine the underlying cause. Learns from and accepts responsibility from mistakes.
Teamwork : Demonstrates the ability to enhance the department and Orrstown Banks development through participation. Holds self and others accountable for exceeding departmental and corporate goals. Develops strong working relationships throughout the organization. Appropriately voices opinions, even if they are contrary to the consensus of the team. Initiates and develops positive working relationships with others in a way that builds bridges across boundaries and breaks down silos. Relates to others in an open and accepting manner that creates trust, respect, and a collaborative environment.
Initiative and Commitment : Demonstrates the ability to self-motivate to achieve exceptional results and encourage others toward achieving goals and objectives. Conveys a sense of urgency and drives issues to closure. Exhibits persistence despite obstacles or opposition. Displaces initiative to get the right things done. Seeks assignments with growth opportunities,and sets a high standard of performance.
Innovates and Strives for Operational Excellence : Continually does something that is "better than." Looks for ways to add value through quality, process and standards. Streamlines business processes and resolves problems to address and eliminate "root cause."
Leads and Influences : Communicates a compelling vision that inspires and motivates others. Asserts own ideas and influences to gain support and commitment. Consistently demonstrates the Standards of Excellence.
Essential Duties:
Key Responsibilities:
Leadership & Strategy
- Lead and develop a high-performing mortgage operations team.
- Collaborate with executive leadership to define and execute delivery for mortgage lending strategies.
- Drive process improvements and technology adoption to enhance operational efficiency.
Operational Oversight
- Oversee the end-to-end mortgage loan process, ensuring timely and accurate processing, underwriting, closing, and funding.
- Ensure adherence to investor guidelines (Fannie Mae, Freddie Mac, FHA, VA) and internal credit policies.
- Manage pipeline reporting, loan quality metrics, and service level agreements.
Compliance & Risk Management
- Maintain up-to-date knowledge of federal and state mortgage regulations (e.g., TRID, RESPA, HMDA).
- Partner with Compliance and Audit teams to ensure regulatory readiness and mitigate operational risk.
- Implement and monitor quality control and post-closing audit procedures.
Customer & Community Focus
- Foster a culture of service excellence for both internal and external customers.
- Support community outreach and affordable housing initiatives aligned with the bank's mission.
- Serve as a resource for complex loan scenarios and escalated issues.
Technology & Vendor Management
- Optimize use of the bank's Loan Origination System (LOS) and other mortgage technologies.
- Manage relationships with third-party vendors, including appraisal management companies, title providers, and document custodians.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Regular travel for this position is required.
Work Environment:
Work is performed in an office setting with little to moderate exposure to noise, heat, dust or other adverse factors. Working extended hours may be required as needed. The noise level in the work environment is usually quiet.
$143k-188k yearly est. Auto-Apply 6d ago
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Salesforce/nCino Administrator I
Orrstown Bank 4.6
Orrstown Bank job in Harrisburg, PA
The Salesforce/nCino Administrator I will be responsible for the day-to-day administration and support of our Salesforce environment. This role involves managing user accounts, daily tickets, maintaining data integrity, and assisting with the implementation of new features and functionalities. This position will work directly with the business and other IT teams to deliver solutions that drive business value.
Qualifications:
1+ years working as a Salesforce Administrator or nCino Administrator, specifically performing system administration, data management, testing and release management in a Salesforce environment
1+ years of experience working in the financial services industry preferred; strong business acumen and working knowledge of commercial and retail product origination and CRM strongly preferred
Excellent written and verbal communication, interpersonal and collaboration skills
Proven capacity to understand complex business and technical concepts
Highly self-motivated individual with demonstrated ability to work under minimal supervision
Must be detail-oriented and demonstrate strong analytical and creative problem-solving skills
Certified Salesforce Administrator and nCino Certifications preferred
Core Competencies:
Career Development : Proactively prepares and actively participates in ongoing, candid, constructive monthly Coaching sessions with supervisor. Seeks advancement into challenging and developmental roles and assignments. Sets and meets clear, measurable goals.
Communicates Effectively : Demonstrates the ability to effectively communicate with all employees and clients, regardless of level. Communicates clearly, concisely, with candor and confidence. Writes, speaks and listens to disseminate and receive information effectively and accurately. Seeks to understand the viewpoints of others. Keeps others informed in a timely manner.
Focuses on the Client : Anticipates and identifies internal and external client needs. Takes action to meet and, where possible, exceed client expectations. Plans and organizes work effectively to facilitate responsiveness to client and meet deadlines.
Judgment : Demonstrates sound reasoning and well-balanced thinking. Balances the need for action with the need for analysis. Incorporates strategic thinking skills into practice by examining facts. Shows an ability to problem solve complex issues. Probes beyond symptoms to determine the underlying cause. Learns from and accepts responsibility from mistakes.
Teamwork : Demonstrates the ability to enhance the department and Orrstown Banks development through participation. Holds self and others accountable for exceeding departmental and corporate goals. Develops strong working relationships throughout the organization. Appropriately voices opinions, even if they are contrary to the consensus of the team. Initiates and develops positive working relationships with others in a way that builds bridges across boundaries and breaks down silos. Relates to others in an open and accepting manner that creates trust, respect and a collaborative environment.
Essential Duties:
Provide support to Salesforce users, troubleshoot issues, and escalate complex problems as needed.
Assist in design, configuration, and deployment of the Salesforce/nCino platform features and functionality to support and innovate business processes (including system settings, objects, workflows, business rules, approval matrix, document manager, emails, policies, checklists, mobile administration, flows, and page layouts).
Develop and maintain best practices and documentation for other administrators and members of the technical and business teams utilizing Salesforce/nCino functionality.
Follow the release management process ensuring all integration release processes are followed, and all features and functionality have been properly vetted and tested before deployment.
Proactively monitor performance of all incoming and outgoing data and integrations, including efficient issue resolution to minimize business impact.
Perform batch reassignments, imports, cleanups and data audits to support data and process integrity on the platform to reduce negative business impacts.
Create and maintain reports and dashboards for the organization.
Maintain awareness, understanding and compliance with the Bank's internal policies and procedures, laws and regularly obligations.
Collaborate with other IT teams on projects and continuous delivery initiatives.
Remain current and knowledgeable with all Salesforce and nCino functionality by taking continuing education classes and actively participating in the nCino and Salesforce communities.
Serve as Tier II Support and provide exceptional customer service to end users by answering questions, identifying, diagnosing, and resolving issues and educating users on platform functionality. Serve as Tier I Support to maintain scalable SLAs regarding end user issues and identified bugs.
Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the workplace, support risk management practices and overall safety and soundness and the Bank's compliance with all regulatory requirements. Ensure that the department and all personnel adhere to the same; perform tasks that are supportive in nature to the essential functions of the job which may be altered or redesigned depending on individual circumstances.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee may occasionally lift and/or move up to ten pounds. Ability to reach destinations within the Orrstown footprint always is required. Ability to work and report to the employer's physical work location(s).
Work Environment:
Work is performed in an office setting with little to moderate exposure to noise, heat, dust or other adverse factors. Working extended hours may be required as needed. The noise level in the work environment is usually quiet.
$88k-108k yearly est. Auto-Apply 12d ago
Residential Loan Servicing Representative - Clearfield, PA
Mid Penn Bank 3.9
Clearfield, PA job
A great banking experience starts with a great team! Mid Penn Bank is actively seeking a Residential Loan Servicing Representative in Clearfield, PA. We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being.
Position Overview
The Residential Loan Servicing Representative is responsible for performing a variety of duties to support the residential loan servicing function. As an integral member of the lending team, this individual will monitor pending and current loans, and related transactions. The Residential Loan Servicing Representative will provide support for internal and external customers and team members and must fully demonstrate the organization's Unwavering Service Standards.
This is a 100% onsite position in Clearfield, PA
Essential Duties and Responsibilities
* Performs loan maintenance changes to the core system in accordance with current maintenance procedures as needed to include:
* Processes address changes, in accordance with current address change procedures.
* Adds, and maintains, AFT and ACH loan payment information in the core system.
* Completes billing maintenance and creates manual billing notices.
* Responds to internal and external customer inquiries via phone and the ticketing system.
* Reviews new notes audit report for accurate escrow boarding.
* Produces disbursement checks for escrow excesses/refunds.
* Remits daily/monthly reporting and funds to Freddie Mac, Fannie Mae & Federal Home Loan Bank. Reconciles secondary market serviced loan portfolio accounts.
* Processes money wire to Federal Home Loan Bank
* Reports active/delinquent status updates to USDA; remits USDA servicing fees.
* Requests paid serviced loan documents from the third-party document custodian.
* Reviews daily transaction exception reports and makes appropriate corrections.
* Prepares and processes loan payments.
* Processes incoming hazard and flood insurance correspondence.
* Completes work with exceptional accuracy and attention to detail.
* Responds to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within given time frames and within established policy.
* Handles direct communications, both written and verbal, with customers and other parties.
* Handles customer telephone calls.
* Completes account research and makes appropriate corrections, including payment adjustments.
* Performs Branch Capture end of day processing.
* Performs duties of other Loan Servicing personnel as needed.
* Ensures work tasks and activities are completed in compliance with company policies and industry regulations.
* Maintains confidentiality of customer information.
* Plays an active role in protecting the organization and its customers against fraud by incorporating risk awareness and prevention into daily responsibilities.
* Regular and predictable attendance is required.
Education & Qualifications
* A high school diploma or equivalent.
* A minimum of one (1) year related experience required.
* Familiarity with various types of loans preferred.
* Banking experience and/or knowledge of residential loans strongly preferred.
* Ability to work 100% onsite in Clearfield, PA
Skill(s)
Moderate reading, writing, grammar, and mathematics skills; moderate interpersonal relations and communicative skills; moderate typing and PC skills, including knowledge of Microsoft Excel, Access, and Word; loan processing; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less; visual, auditory and speaking skills.
Equipment/Machines
* Telephone
* PC/Computer keyboard
* Printer
* Calculator
* Fax machine
* Copy machine
* Document scanner
* Branch capture machine
Skill(s)
Proficient reading, writing, grammar, accounting, analytical, and mathematics skills; moderate computer skills; proficient interpersonal relations and communicative skills; moderate typing and office machine skills; demonstrated management and supervisory skills; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 50 lbs. or less; visual, auditory and speaking skills; valid driver's license is required.
Benefits
Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement.
In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs.
EEO Statement
Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria.
Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Sponsorship Statement
As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.
$85k-155k yearly est. 60d ago
Documents & Item Processing Lead Specialist
Acnb Corporation 3.6
Gettysburg, PA job
Be the Expert Who Keeps Complex Banking Operations Running Right
Every strong operations team relies on a technical expert who knows the work inside and out. As the Documents & Item Processing Lead Specialist at ACNB Bank , you will be the experienced professional who ensures daily item processing, document imaging, mail, and inventory functions are executed accurately, efficiently, and in compliance-while supporting leadership and stepping in when needed.
This role is ideal for someone who thrives on precision, problem-solving, and ownership, and who enjoys being the trusted resource for teammates, supervisors, and internal partners.
Why This Role Matters
The Lead Specialist role ensures execution excellence across some of the bank's most critical operational functions. Your accuracy, consistency, and technical knowledge directly impact:
transaction integrity
regulatory compliance
internal service reliability
operational continuity
You are the steady hand that ensures nothing slips through the cracks.
What You Bring to the Table
Post-high school education with a business focus (preferred).
2+ years of experience in bank item processing, document imaging, or related operations roles.
Hands-on expertise in:
Item processing, adjustments, returns, chargebacks, and reconciliations
Source Capture Optimization (ATM, mobile, customer, merchant deposits)
Document imaging, scanning, indexing, and quality control
Mail operations, inventory management, and courier coordination
Proficiency with Microsoft Windows, Word, Excel, and Outlook.
Strong independent problem-solving ability and exceptional attention to detail.
A customer-service mindset and clear communication skills.
Physical ability to perform repetitive tasks, lift up to 50 lbs., and maintain a valid driver's license.
What You'll Do to Be Successful
1. Execute and Control Daily Processing Operations
• Perform and oversee daily item processing activities including data entry, balancing, file transmissions, reconciliations, and end-of-day reporting.
• Monitor processing queues, exception items, and system workflows to ensure deadlines and quality standards are met.
2. Serve as the Department's Technical Expert
• Act as the primary resource for complex processing issues involving item processing, source capture optimization, document imaging, and reconciliations.
• Research discrepancies, resolve errors, and handle escalated questions from branches and internal partners.
3. Support Risk Management and Regulatory Compliance
• Monitor incoming returns, chargebacks, large-dollar items, and exceptions-applying holds and identifying potential fraud.
• Support compliance with regulatory requirements, internal controls, and audit standards related to item processing and document retention.
4. Maintain Reliable Document Imaging & Records
• Prepare, scan, index, and quality-check paper and electronic documents to ensure accurate retention and retrieval.
• Verify that daily notices, statements, and reports are properly ingested into the imaging system and stored correctly.
5. Keep Mail, Inventory & Equipment Running Smoothly
• Process daily incoming and outgoing mail, operate printing and mailing equipment, and prepare bulk mailings.
• Fulfill supply requests, maintain inventory levels, and coordinate with vendors on proofs and orders.
• Perform basic equipment maintenance and promptly report issues.
6. Provide Day-to-Day Leadership Support
• Assist the Manager and Supervisor with workflow planning, department goals, and process improvements.
• Represent the department at meetings or company events when leadership is unavailable.
If you take pride in doing complex work accurately, enjoy being the “go-to” person, and want to play a key role in supporting a high-performing operations team, this role offers both challenge and opportunity.
Apply today and help keep our bank's operations running with precision and confidence.
Our Careers page will help you find the job you've been looking for: ***************************************
Location: 100 V-Twin Dr, Gettysburg, PA 17325
ACNB Bank is an Equal Opportunity Employer.
$65k-87k yearly est. Auto-Apply 12d ago
Staff Accountant II
Orrstown Financial Services Inc. 4.6
Orrstown Financial Services Inc. job in Harrisburg, PA
Perform daily, weekly and monthly accounting tasks, including journal entries, account reconciliations, monthly AP and other accrual and amortization entries. Review daily system reports to ensure the general ledger is in balance and research differences, as needed. Responsible for daily reconciliation of the Federal Reserve Bank account as well as other daily and monthly general ledger and internal DDA account reconciliations. Maintain the Fixed Asset Accounting system including updating fixed asset records, preparation of monthly depreciation entries and reconciliation to the general ledger; maintain effective internal control environment impacting accounting and financial reporting; assist with projects and initiatives.
Bachelor's degree in Accounting or Finance; continued education through seminars, etc.
Minimum three (3) years of experience in Accounting positions; public accounting experience a plus; prior experience in bank accounting is preferable.
Excellent accounting, mathematical, analytical, verbal and written communication, organizational, problem solving, resourcefulness and interpersonal relations skills; demonstrated proficiency in analyzing and reporting financial information; adept utilizing Excel and general computer applications including database management; self-motivated and proven ability to work independently with attention to detail and to manage, direct and develop staff.
$46k-54k yearly est. 60d+ ago
Maintenance Technician II
Orrstown Bank 4.6
Orrstown Bank job in Lancaster, PA
Respond to work orders generated from all departments and locations within the organization performing a wide variety of routine maintenance and repair; this work may be solo or in tandem with others from the department and will require hands-on tasks in the area of Heating, Ventilation and Air Conditioning (HVAC), plumbing, electrical, carpentry, landscaping and other areas; oversee snow removal, landscaping, HVAC, electrical plumbing and any other contractors required; respond to emergencies relating to Bank facilities to include physical buildings, HVAC, plumbing, electrical and outside grounds; assist in capital project design, timelines, business impact controls and budgets which will be used to monitor project success.
QUALIFICATIONS:
Minimum four (4) years of relevant experience with a strong understanding of the trades in design, installation, maintenance, project protocol, budget control and vendor relationships for new and existing facilities.
Strong mechanical aptitude and thorough working knowledge in HVAC, mechanical repair, plumbing, electrical, carpentry and general building maintenance and repairs utilizing and maintaining tools and equipment associated with these areas; strong ability to articulate to the trades, design engineers, contractors and colleagues; valid driver's license and good driving record; proficient communication and organizational skills; present a professional image at all times; work well with others to achieve department goals; be flexible to handle continuous changes associated with the nature of the job.
CORE COMPETENCIES:
Career Development: Proactively prepares and actively participates in ongoing, candid, constructive monthly coaching sessions with supervisor. Seeks advancement into challenging and developmental roles and assignments. Sets and meets clear, measurable goals.
Communicates Effectively: Demonstrates the ability to effectively communicate with all employees and clients, regardless of level. Communicates clearly, concisely, with candor and confidence. Writes, speaks, and listens to disseminate and receive information effectively and accurately. Seeks to understand the viewpoints of others. Keeps others informed in a timely manner.
Focuses on the Client: Anticipates and identifies internal and external client needs. Takes action to meet and, where possible, exceed client expectations. Plans and organizes work effectively to facilitate responsiveness to client and meet deadlines.
Judgment: Demonstrates sound reasoning and well-balanced thinking. Balances the need for action with the need for analysis. Incorporates strategic thinking skills into practice by examining facts. Shows an ability to problem solve complex issues. Probes beyond symptoms to determine the underlying cause. Learns from and accepts responsibility from mistakes.
Teamwork: Demonstrates the ability to enhance the department and Orrstown Banks development through participation. Holds self and others accountable for exceeding departmental and corporate goals. Develops strong working relationships throughout the organization. Appropriately voices opinions, even if they are contrary to the consensus of the team. Initiates and develops positive working relationships with others in a way that builds bridges across boundaries and breaks down silos. Relates to others in an open and accepting manner that creates trust, respect, and a collaborative environment.
ESSENTIAL DUTIES:
Work with architects, designer, engineers and contractors in the development of the Business Impact Schedule Project timeline and budget; manage progress of various jobs including, but not limited to, office moves, cubicle installation, remodeling, roofing and lighting projects that include financial rebates; oversee various vendors on design, product selection, performance and delivery including bidding, HVAC, winter and summer work to ensure contractors have the proper insurance coverage and invoicing process.
Monitor current physical asset conditions and be proactive to ensure assets are protected; work with other department technicians by coaching and training in the trades; act as liaison between contractors and the Bank in assigned capital projects; look for cost saving opportunities such as preventative maintenance and energy savings.
Coordinate specific work tasks with personnel from applicable departments to ensure the smooth and efficient flow of information; report pertinent information to immediate supervisor; compile information as necessary or directed and provide data to appropriate Bank personnel; respond to inquiries and requests within given time frames and established policy.
Attend regularly scheduled coaching and counseling sessions held by supervisor to achieve the outcome of improved communication, action plan development, positive feedback and performance improvement.
Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the work place; support risk management practices and overall safety and soundness and the Bank's compliance with all regulatory requirements. Ensure that the department and all personnel adhere to the same; perform tasks that are supportive in nature to the essential functions of the job which may be altered or redesigned depending on individual circumstances.
Regular and predictable attendance; perform other duties as assigned or directed.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee regularly stands. Must be able to work for extended periods of time on a step ladder (up to 14ft high). The employee is routinely required to climb, balance, stoop, kneel, crouch and crawl. Must be able to work for extended periods of time on an extension ladder (up to 22ft high). Must be able to lift or move objects weighing up to fifty (50) pounds consistently, with heavier weight necessary at times. Ability to reach destinations within the Orrstown footprint at all times is required. Ability to work and report to the employer's physical work location(s).
WORK ENVIRONMENT:
While performing the duties of this job, the employee occasionally works in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, dust, odors, oil, fumes or airborne particles and vibration. The noise level in the work environment is usually quiet while in the office, or moderately loud to loud in warehouse and shop environment.
$46k-55k yearly est. Auto-Apply 46d ago
Business Banker - VP
Orrstown Bank 4.6
Orrstown Bank job in York, PA
Job Title: Vice President, Business Banker
ADP Code:
Department: Commercial Lending
Reports to: Commercial Team Leader
Dotted line reporting to: Market President
Employment Status: Full-Time
FLSA Status: Exempt
Position Summary:
Responsible for developing new business primarily in the small business segment to include community reinvestment act lending where sales average $500,000 or less for the bank by calling on existing and prospective customers to promote and develop new and additional business for the Bank to include, but not limited to, business loans and deposit relationships; conduct sales calls to develop banking relationships and promote Bank relationships; propose and recommend new products and services based on identifiable needs of existing and prospective customers contacted; ensure compliance with Bank policies and procedures as well as applicable state and federal banking regulations.
Qualifications:
Bachelor's degree in a related field is preferred.
Minimum two (2) years of experience in commercial and installment lending and business development.
Excellent sales and project management skills; proficient reading, verbal and written communication, presentation, decision making, analytical, interpretation, computer, customer service and interpersonal relations skills; solid working knowledge of lending and financial accounting and credit analysis; thorough knowledge of Bank's products and services; reliable follow through in completing assignments with minimal supervision; work independently; competently handle diversified workload with multiple tasks and priorities simultaneously; professionally interact with customers, staff members and others.
$34k-46k yearly est. Auto-Apply 6d ago
C&I Relationship Manager I - VP
Orrstown Financial Services Inc. 4.6
Orrstown Financial Services Inc. job in Carlisle, PA
Call on existing and prospective customers to promote and develop new and additional business for the Bank to include, but not limited to, business loans and deposit relationships; conduct sales calls on public officials to develop banking relationships with municipalities and on educational institutions to promote Bank relationships; propose and recommend new products and services based on identifiable needs of existing and prospective customers contacted; ensure compliance with Bank policies and procedures as well as applicable state and federal banking regulations.
Qualifications:
Bachelor's degree in a related field is preferred.
Minimum three (3) years of experience in commercial and installment lending and business development.
Excellent sales and project management skills; proficient reading, verbal and written communication, presentation, decision making, analytical, interpretation, computer, customer service and interpersonal relations skills; solid working knowledge of lending and financial accounting; thorough knowledge of Bank's products and services; reliable follow through in completing assignments with minimal supervision; work independently; competently handle diversified workload with multiple tasks and priorities simultaneously; professionally interact with customers, staff members and others.
$62k-78k yearly est. 60d+ ago
Administrative Specialist II - Trust
Orrstown Bank 4.6
Orrstown Bank job in York, PA
About
the
Role:
$30k-34k yearly est. Auto-Apply 21d ago
Salesforce Business Analyst
Orrstown Bank 4.6
Orrstown Bank job in Harrisburg, PA
This position involves actively and passively engaging stakeholders to analyze and translate business, information, and technical requirements into solutions that maximize value delivery within business context and constraints while balancing value, feasibility, and strategic considerations.
Qualifications:
5+ years of experience building relationships with business partners and subject matter experts to elicit requirements, configure/administer systems and deploy effective solutions to solve business problems
3+ years of experience working in the financial services industry; strong business acumen and working knowledge of commercial and retail product origination and CRM strongly preferred
3+ years working as a Salesforce Administrator, nCino Administrator or Business Analyst, specifically performing requirements elicitation, system configuration and testing in a Salesforce environment preferred.
Excellent written and verbal communication, interpersonal and collaboration skills
Proven capacity to understand complex business and technical concepts.
·Must be detail-oriented and demonstrate strong analytical and creative problem-solving skills with a solution-focused mindset
Certified Salesforce Administrator and nCino Certifications preferred
Business Analysis Book of Knowledge and Scrum or Agile development methodology familiarity strongly preferred
Working knowledge of financial cores, content management systems, and document preparation systems preferred.
Core Competencies:
Career Development : Proactively prepares and actively participates in ongoing, candid, constructive monthly Coaching sessions with supervisor. Seeks advancement into challenging and developmental roles and assignments. Sets and meets clear, measurable goals.
Communicates Effectively : Demonstrates the ability to effectively communicate with all employees and clients, regardless of level. Communicates clearly, concisely, with candor and confidence. Writes, speaks and listens to disseminate and receive information effectively and accurately. Seeks to understand the viewpoints of others. Keeps others informed in a timely manner.
Focuses on the Client : Anticipates and identifies internal and external client needs. Takes action to meet and, where possible, exceed client expectations. Plans and organizes work effectively to facilitate responsiveness to client and meet deadlines. Willingness to quickly learn and adapt.
Judgment : Demonstrates sound reasoning and well-balanced thinking. Balances the need for action with the need for analysis. Incorporates strategic thinking skills into practice by examining facts. Shows an ability to problem solve complex issues. Probes beyond symptoms to determine the underlying cause. Learns from and accepts responsibility from mistakes.
Teamwork : Demonstrates the ability to enhance the department and Orrstown Banks development through participation. Holds self and others accountable for exceeding departmental and corporate goals. Develops strong working relationships throughout the organization. Appropriately voices opinions, even if they are contrary to the consensus of the team. Initiates and develops positive working relationships with others in a way that builds bridges across boundaries and breaks down silos. Relates to others in an open and accepting manner that creates trust, respect and a collaborative environment.
Essential Duties:
Partner with stakeholders, both actively and passively, to understand processes, needs, and current challenges, identify process improvement opportunities, elicit requirements, acceptance criteria and drive solutions that support business strategies and objectives to deliver value to stakeholders
Effectively communicate with all stakeholders, maintaining a customer-centric view, to uncover opportunities, assess new platform features, assist in refinement and prioritization of work backlog and assist in analyzing value delivery based on stakeholder feedback and quantitative analysis.
Perform standard business analysis functions such as Root Cause Analysis, Process Modeling, Stakeholder Interviews, Stakeholder Mapping, Lessons Learned documentation, Risk Analysis, Decision Analysis, Prototyping, etc.
Remain current and knowledgeable with all Salesforce and nCino functionality by taking continuing education classes and actively participating in the nCino and Salesforce communities
Understanding what is possible to support and innovate business processes (including system settings, objects, workflows, business rules, approval matrix, document manager, emails, policies, checklists, mobile administration, flows, and page layouts) and act as liaison between Bank business units and System providers to leverage system capabilities
Create and maintain all documentation for the platform including, but not limited to: requirements, assist with procedures and release notes ensuring platform is standardized and consistently maintained
Participates in the release management process and ensures IT Change Management procedures are upheld
Create and maintain reports and dashboards for the organization
Collaborate with other IT teams on projects and continuous delivery initiatives
Document and perform testing of solution features and functionality including, but not limited to: unit testing, smoke testing, integration testing and functional testing
Create and maintain all QA documentation for platform including, but not limited to: test plans, test scripts, issues, and feedback.
Serve as Tier I support and provide exceptional customer service to end users by answering questions, identifying, diagnosing and resolving issues and educating users on platform functionality
Proactively recognize the need for escalation and addresses issues with stakeholders and the vendor including creating and tracking support tickets and issue resolution
Work with the training department and lines of business to support the delivery of effective end-user training
Coordinate specific work tasks with personnel from applicable departments to ensure the smooth and efficient flow of information; report pertinent information to immediate supervisor; compile information as necessary or directed and provide data to appropriate Bank personnel; respond to inquiries relating to the particular area and requests from clients, other Bank personnel, etc., within given time frames and established policy.
Attend regularly scheduled coaching and counseling sessions held by supervisor to achieve the outcome of improved communication, action plan development, positive feedback and performance improvement.
Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the work place; support risk management practices and overall safety and soundness and the Bank's compliance with all regulatory requirements. Ensure that the department and all personnel adhere to the same; perform tasks that are supportive in nature to the essential functions of the job which may be altered or redesigned depending on individual circumstances.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Ability to reach destinations within the Orrstown footprint at all times is required. Ability to work and report to the employer's physical work location(s).
Work Environment:
Work is performed in an office setting with little to moderate exposure to noise, heat, dust or other adverse factors. Working extended hours may be required as needed. The noise level in the work environment is usually quiet.
$58k-71k yearly est. Auto-Apply 12d ago
Banking: Commercial Loan Senior Credit Analyst
Mid Penn Bancorp 3.9
Harrisburg, PA job
A great banking experience starts with a great team! Mid Penn Bank is actively seeking a Senior Credit Analyst to join our team in PA or NJ. We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being.
Position Overview
The Senior Credit Analyst is responsible for analyzing credit data and financial statements of individuals or businesses to determine the degree of risk involved in extending credit. This individual will prepare reports with credit information for use in the credit decision. In addition, the Senior Credit Analyst will accompany Commercial Loan Officers on customer calls to collect information and ask questions that are necessary during the credit analysis process. Senior Credit Analysts will work independently with limited supervision while analyzing the most complex credits and provide leadership and guidance to less experienced Credit Analysts.
Essential Duties and Responsibilities
* Works independently and with minimal supervision to analyze credit data for the most complex credits.
* Reviews and analyzes data and financial information to evaluate and provide judgment on the short and long-term repayment prospects of the individual or company.
* Synthesizes the results of the financial review and prepares financial statement spreads and a written financial analysis summarizing the borrower's historical and projected performance, credit strengths and weaknesses, sources of repayment, potential risks to the organization, and overall evaluation of creditworthiness.
* Applies credit policy to all loan requests and identifies exceptions to policy that would need additional approvals.
* Researches specific industry issues and economic trends to predict the potential impact to the borrower's performance.
* Provides recommendations to assist in policy & procedure development or maintenance.
* Contributes to active portfolio management and makes recommendations based on the receipt and evaluation of new financial information.
* Accompanies Commercial Loan Officers on customer calls to collect information and ask questions.
* Continues on-going education to stay abreast of current economic conditions, techniques in credit analysis, risk management, and industry trends.
* Achieves goals assigned to the Senior Credit Analyst as part of the assigned department's annual operating plan.
* Helps establish department goals and implements strategies to achieve goals and helps to manage department workflow when needed.
* Collects information and asks questions that are then used in the credit analysis process.
* Works closely with Loan Officers and department management on more complex transactions and interacts with customers and their financial officers in gaining in-depth understanding of customer's business and financial position.
* Contacts accountants, attorneys, and/or borrowers to obtain additional information.
* Prepares financial documents and reports in an accurate and timely manner.
* Completes a minimum average of 8 write-ups per month.
* Completes extensions prior to month end.
* Actively manages the term loan reviews as assigned.
* Collaborates with credit team to identify and correct any issues related to the lending function including customer service, internal operations, credit control procedures, etc.
* Communicates with management and staff personnel in order to integrate goals and activities.
* Partners with department management to help train and develop less experienced Credit Analysts; provides leadership, acts as a mentor, reviews work for accuracy, and coaches on best practices and advanced credit underwriting skills.
* Responds to inquiries relating to his/her particular area, or to requests from other company personnel, customers, etc., within given time frames and within established policy.
* Ensures that all credit analysis activities are conducted in accordance with prescribed departmental procedures and applicable laws or regulations.
* Estimates the degree of risk involved in extending credit or lending money to firms or individuals.
* Determines risk rating based on the evaluation of financial information.
* Plays an active role in protecting the organization and its customers against fraud by incorporating risk awareness and prevention into daily responsibilities.
* Prepares or oversees the preparation of key department reports such as, Portfolio Management Reporting, Monthly Stock Collateral Valuation report, Borrowing Base tracking reports, Quarterly Board Reports, and others.
* Maintains appropriate records and reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate personnel.
* Prepares minutes for company meetings.
* Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
* Regular and predictable attendance is required.
Education & Qualifications
* A B.S. or B.A. degree, preferably in a related field of study; specialized financial analysis training also preferred.
* A minimum of two (2) to (3) years' related experience normally required.
Skill(s)
Proficient reading, writing, and grammar skills; proficient interpersonal relations, communicative, and presentation skills; ability to work with mathematical concepts such as ratio and trend analysis and ability to interpret trends in each; ability to read, analyze, and interpret industry information, customer financial statements, and tax returns; ability to define problems, collect data, establish facts, and draw valid conclusions; proficient in use of Microsoft Excel, Microsoft Word, information systems, and Internet research; demonstrated leadership skills; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less; visual, auditory and speaking skills; valid driver's license is required.
Equipment/Machines
* Automobile
* Telephone
* PC/Computer keyboard
* Printer
* Fax machine
* Copy machine
* Calculator
Benefits
Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement.
In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs.
EEO Statement
Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria.
Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Sponsorship Statement
As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.
$73k-96k yearly est. 60d+ ago
Financial Rpt and Tech Accounting Mgr
Orrstown Bank 4.6
Orrstown Bank job in Harrisburg, PA
Responsible for comprehensive management of SEC and regulatory reporting, providing expert guidance on complex technical accounting matters, supporting the implementation of new accounting standards and contributing to the ongoing operations and improvement of internal controls to maintain SOX compliance. Prepare and review financial statements, footnotes, and MD&A for SEC Filings (Forms 10-K, 10-Q, 8-K, Proxy) ensuring compliance with US GAAP and SEC regulations.
Qualifications:
Bachelor's degree in accounting or related field required.
Seven (7) years of progressive accounting/finance experience, including SEC reporting or Public Accounting / Auditing experience. CPA license required. Banking experience preferred.
Successfully navigate and thrive in a fast-paced and constantly evolving environment; competence in working cross functionally to accomplish complex projects.
Advanced level of accounting, SEC and regulatory reporting, mathematical, reasoning, verbal and written communication, time management, and organizational skills; proven effectiveness in supervision and team building; problem solving and interpersonal relations skills; demonstrate proficiency in analyzing, interpreting and reporting financial information and technical accounting guidance.
Strong organizational and project management skills to handle multiple deadlines and initiatives.
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
$85k-104k yearly est. Auto-Apply 39d ago
Floating Community Banking Associate (Teller)
Acnb Corporation 3.6
York, PA job
Join Our Team as a Floating Community Banking Associate at ACNB Bank!
Are you passionate about building relationships and finding solutions for customers? Do you thrive in a dynamic and community-focused environment? Is finding a career with a long-standing, financially-sound business important? If so, ACNB Bank is looking for you to join our team as a full-time Floating Community Banking Associate (Teller) in our York and Lancaster regions!
What We're Looking For (Requirements):
Experience: Previous customer service and cash handling experience in a retail store (Key Holder / Assistant Manager) or banking environment.
Education: High school diploma or equivalent is required.
Skills: Moderate computer skills, including a working knowledge of Microsoft Office programs. Moderate reading, writing, grammar, and mathematics skills. Proficient interpersonal relations and communicative skills. Strong attention to detail and organizational skills.
Physical Requirements: Ability to regularly lift and/or move approximately 20 pounds and occasionally lift and/or move approximately 50 pounds of coin.
Must have reliable transportation.
Key Responsibilities:
Customer Service: Greet and assist customers in a friendly and courteous manner using the Bank Service Excellence Standards.
Transaction Handling: Accept deposits, cash checks, accept loan payments, sell official checks, and maintain an approved level of cash.
Relationship Building: Ask questions and identify needs to enhance customer relationships; actively refer customers to appropriate Community Banking team members.
Daily Operations: Prepare daily settlement and proof of cash transactions; balance cash drawer accurately and efficiently on a daily basis.
Support & Compliance: Cooperate with and support adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness.
Why You'll Love Working with Us:
Engage with the Community: Interact with customers and perform a variety of banking transactions to service the communities we serve.
Build Relationships: Use your interpersonal skills to enhance customer relationships and provide exceptional service.
Grow with Us: Opportunities to mentor new associates and generate referrals to internal business partners.
Career Advancement: At ACNB Bank, we believe in promoting from within. As you demonstrate your skills and dedication, you'll have opportunities to advance to higher positions within the bank, such as Community Banking Associate II, Branch Manager, or even roles in Wealth Management, Treasury Management, Insurance Services, Mortgage Lending, and more!
Benefits:
Benefits package including Health, Dental and Vision Insurance;
Free/low cost supplemental health insurance programs for orthopedic/imaging services and high cost prescriptions;
401K with up to 4% employer match;
Generous PTO package plus eleven (11) Bank paid holidays;
Career growth and ongoing training and development opportunities;
Team environment where relationships matter, and
Employee recognition & service awards.
Join us at ACNB Bank and be a part of a team that values community, relationships, and exceptional service. Apply today and start your journey with us!
Our Careers page will help you find the job you've been looking for: ***************************************
Locations: 17402, 17404, 17601, 17019, 17331
ACNB Bank is an Equal Opportunity Employer.
$45k-81k yearly est. Auto-Apply 15d ago
Mortgage Originator
Orrstown Financial Services Inc. 4.6
Orrstown Financial Services Inc. job in Harrisburg, PA
Perform a variety of duties associated with generating mortgage loans; contact realtors, developers, and contractors regarding institution mortgage programs; counsel prospective mortgage customers; take applications; prepare appropriate documentation; make recommendations on mortgage loans; communicate decision to the mortgage customer.
Qualifications:
High school diploma or equivalent; college degree preferred.
Minimum of two (2) years loan experience with prior advanced banking training through AIB, PB, ABA, etc. preferred.
High level of attention to detail; proficient reading, verbal and written communication, mathematical, computer, problem solving, decision making, and interpersonal relations skills; self-starter showing initiative; work autonomously as well as part of a team; strong working knowledge of mortgage underwriting, loan documentation, conventional and government lending guidelines, federal lending regulations governing real estate lending and residential mortgage processing, closing procedures, appraisals and contracts; and features and benefits of Bank loan products and services;
$23k-29k yearly est. 29d ago
Intern
Orrstown Bank 4.6
Orrstown Bank job in Harrisburg, PA
Internship opportunity available for the Summer of 2026 beginning in June. Interns will shadow and assist with a variety of departmental initiatives, special projects and responsibilities in Commercial Banking.
Our paid Internship Program offers a 10-12-week immersion into a career in Banking starting in June through August. Interns will be provided meaningful projects, collaborate with and be mentored by experienced Banking professionals, and could earn college credit while building a professional resume.
Candidates must possess excellent analytical skills; high level of attention to detail; strong interpersonal relations and communication skills; applied experience in leading and preparing presentations; above average computer skills to include applicable working knowledge of the Microsoft Office suite.
Interns should possess the following:
• Undergraduate or graduate student in related field and should preferably be a rising Junior or Senior in college.
• Have an interest in banking/finance or a concentrated study in one of the sponsoring departments:
Department / Location
Credit Administration / Harrisburg, Pennsylvania
Information Security / Harrisburg, Pennsylvania; hybrid schedule available
Technology - Project Management / Harrisburg, Pennsylvania; hybrid schedule available
Technology - Digital Applications / Harrisburg, Pennsylvania; hybrid schedule available
• Availability to work full-time hours (40 hours per week) during the internship program.
$30k-34k yearly est. Auto-Apply 32d ago
Cash Management Officer - Malvern, PA
Mid Penn Bancorp Inc. 3.9
Malvern, PA job
A great banking experience starts with a great team! Mid Penn Bank is actively seeking a Cash Management/Treasury Officer to join our team in Malvern, PA. This individual would support cash management sales in Chester, Delaware, Montgomery, & Bucks Counties.
We believe that our ongoing success depends upon a skilled, satisfied and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities.
Position Overview
The Cash Management/Treasury Officer is responsible for contributing to the company's deposit growth through active participation in business development activities and generation of fee income through analysis and negotiation of terms and conditions of cash management products and services. This individual will acquire, expand, and retain customer relationships and is expected to provide a superior level of customer service.
Essential Duties and Responsibilities
Actively seeks to market and sell cash management products and services to corporate clients and prospects; performs analysis and prepares proposals for cash management services to existing and prospective customers.
Achieves fee income targets and deposit dollar targets in accordance with established goals.
Participates in community and networking events.
Supports the business development efforts of Financial Center Managers and Commercial Loan Officers.
Assists in Implementation of strategies to achieve goals assigned to the department.
Reviews current products for future adjustments, improvements, expansions, or elimination, depending on market strengths and weaknesses.
Assists in cash management product installation, implementation, and maintenance within the company and its branches; Assists in product training for employees.
Maintains an awareness of trends and new developments in the field of cash management services; assists in ensuring that other company personnel are aware of cash management activities and products; assists them with unusually complex services and in promoting cash management services.
Researches and reports on competitors' products, pricing, and marketing and recommends strategies to gain market share; assists in coordination of pricing of products to ensure profitability and competitiveness; interfaces with Pricing Committee on product pricing to include interest rates and fees.
Assists in developing marketing strategies for company products, as well as product marketing plans.
Education & Qualifications
A B.S. or B.A. degree in Business Administration or related field normally required.
A minimum of two (2) to four (4) years' related experience normally required.
Regular and predictable attendance is required.
Pay Transparency
We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.
Benefits
Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement.
In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs.
EEO Statement
Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria.
Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Sponsorship Statement
As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.
$66k-91k yearly est. Auto-Apply 33d ago
Asset Recovery Specialist - Harrisburg, PA
Mid Penn Bancorp Inc. 3.9
Harrisburg, PA job
A great banking experience starts with a great team! To support our continued growth, Mid Penn Bank is actively seeking an Asset Recovery Specialist to join our team!
We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities.
Position Overview
The Asset Recovery Specialist is responsible for performing collection and administrative duties that impact the asset recovery function. This individual will be responsible for achieving goals as established in the Asset Recovery Department's annual operating plan.
Essential Duties & Responsibilities
Communicates with delinquent borrowers in attempting to obtain late payment, using various means of contact such as telephone, letters, emails, personal face to face meetings; utilizes effective human relations skills and various forms of persuasion to present a positive company image in a typically adverse situation.
Contributes to the soundness of the installment loan portfolio through prompt collection of delinquent accounts.
Utilizes methods of asset recovery under terms of the loan contract, depending on the feasibility and applicability of each case if initial recovery attempts do not secure required payment; extends due dates or refers customers to proper lending personnel for refinancing of delinquent loans; repossesses collateral on secured items if the delinquent situation requires such action.
Reviews company records and transactions to resolve misapplied payments, researching account transactions to ensure that payments are properly credited; evaluates payments (scheduled and unscheduled) being made on delinquent accounts and determines how the payment will be applied, i.e., principal, interest, escrow, and late charges, or if the payment is unacceptable.
Locates customers with whom the company has lost contact; tactfully, resourcefully, and within the Fair Debt Collection Guidelines, tries to probe for information leading to the location of the delinquent customer. Uses company provided data research services to locate customers.
Responds to inquiries relating to his/her particular area, or to requests from other company personnel, customers, etc., within given time frames and within established policy.
Actively seeks and engages in learning and development opportunities to ensure peak performance by completing and/or demonstrating the following:
Partners with manager to complete a written Individualized Development Plan that aligns with achieving current performance expectations and supporting potential career goals.
Applies newly learned knowledge and skills on the job.
Shares information with others that may benefit from his/her expertise.
Seeks coaching and feedback to ensure high performance.
Maintains control over delinquencies with respect to a satisfactory percentage of past-due accounts as defined in the department's plan.
Plays an active role in protecting the organization and its customers against fraud by incorporating risk awareness and prevention into daily responsibilities.
Notifies customer of his/her rights and amount due or any further obligations, if applicable.
Contributes to the company's growth and customer satisfaction by helping customers to resolve problems with their consumer loans.
Analyzes the borrower's financial situation and advises the borrower concerning possible options; recommends adjustment procedures to be followed or appropriate action to be taken.
Receives and reviews daily a computerized listing of all assigned delinquent loans or works daily from an assigned queue in designated software.
Coordinates the collections of past due accounts with Financial Center Managers, Loan Officers and Portfolio Managers.
Achieves goals assigned to the Asset Recovery Officer as part of the assigned department's annual operating plan.
Documents all collection actions taken, such as telephone conversations, alternative financial arrangements made, letters mailed, and so forth, within designated software platform.
Establishes and maintains records relating to delinquent loan accounts; updates delinquent account files with relevant documents supporting various legal and collection methods such as a foreclosure.
Proficient using Microsoft office products such as Microsoft Word and Microsoft Excel to create and maintain documentation, memos, and reports for use by management.
Maintains appropriate records and provides assigned reports.
Education & Qualifications
A high school diploma or equivalent; specialized resource recovery training preferred.
A minimum of three (3) years' related experience normally required.
Skill(s)
Proficient reading, writing, and grammar skills; proficient mathematics skills; proficient interpersonal relations and both verbal and written communicative skills; a thorough knowledge of regulations affecting the resource recovery function; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less; visual, auditory and speaking skills; valid driver's license is required.
Equipment/Machines
Telephone
PC/Computer keyboard
Printer
Calculator
Fax machine
Copy machine
Benefits
Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement.
In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs.
EEO Statement
Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria.
Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Sponsorship Statement
As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.
$49k-64k yearly est. Auto-Apply 59d ago
Salesforce/nCino Administrator I
Orrstown Bank 4.6
Orrstown Bank job in Harrisburg, PA
The Salesforce/nCino Administrator I will be responsible for the day-to-day administration and support of our Salesforce environment. This role involves managing user accounts, daily tickets, maintaining data integrity, and assisting with the implementation of new features and functionalities. This position will work directly with the business and other IT teams to deliver solutions that drive business value.
Qualifications:
1+ years working as a Salesforce Administrator or nCino Administrator, specifically performing system administration, data management, testing and release management in a Salesforce environment
1+ years of experience working in the financial services industry preferred; strong business acumen and working knowledge of commercial and retail product origination and CRM strongly preferred
Excellent written and verbal communication, interpersonal and collaboration skills
Proven capacity to understand complex business and technical concepts
Highly self-motivated individual with demonstrated ability to work under minimal supervision
Must be detail-oriented and demonstrate strong analytical and creative problem-solving skills
Certified Salesforce Administrator and nCino Certifications preferred
Core Competencies:
Career Development: Proactively prepares and actively participates in ongoing, candid, constructive monthly Coaching sessions with supervisor. Seeks advancement into challenging and developmental roles and assignments. Sets and meets clear, measurable goals.
Communicates Effectively: Demonstrates the ability to effectively communicate with all employees and clients, regardless of level. Communicates clearly, concisely, with candor and confidence. Writes, speaks and listens to disseminate and receive information effectively and accurately. Seeks to understand the viewpoints of others. Keeps others informed in a timely manner.
Focuses on the Client: Anticipates and identifies internal and external client needs. Takes action to meet and, where possible, exceed client expectations. Plans and organizes work effectively to facilitate responsiveness to client and meet deadlines.
Judgment: Demonstrates sound reasoning and well-balanced thinking. Balances the need for action with the need for analysis. Incorporates strategic thinking skills into practice by examining facts. Shows an ability to problem solve complex issues. Probes beyond symptoms to determine the underlying cause. Learns from and accepts responsibility from mistakes.
Teamwork: Demonstrates the ability to enhance the department and Orrstown Banks development through participation. Holds self and others accountable for exceeding departmental and corporate goals. Develops strong working relationships throughout the organization. Appropriately voices opinions, even if they are contrary to the consensus of the team. Initiates and develops positive working relationships with others in a way that builds bridges across boundaries and breaks down silos. Relates to others in an open and accepting manner that creates trust, respect and a collaborative environment.
Essential Duties:
Provide support to Salesforce users, troubleshoot issues, and escalate complex problems as needed.
Assist in design, configuration, and deployment of the Salesforce/nCino platform features and functionality to support and innovate business processes (including system settings, objects, workflows, business rules, approval matrix, document manager, emails, policies, checklists, mobile administration, flows, and page layouts).
Develop and maintain best practices and documentation for other administrators and members of the technical and business teams utilizing Salesforce/nCino functionality.
Follow the release management process ensuring all integration release processes are followed, and all features and functionality have been properly vetted and tested before deployment.
Proactively monitor performance of all incoming and outgoing data and integrations, including efficient issue resolution to minimize business impact.
Perform batch reassignments, imports, cleanups and data audits to support data and process integrity on the platform to reduce negative business impacts.
Create and maintain reports and dashboards for the organization.
Maintain awareness, understanding and compliance with the Bank's internal policies and procedures, laws and regularly obligations.
Collaborate with other IT teams on projects and continuous delivery initiatives.
Remain current and knowledgeable with all Salesforce and nCino functionality by taking continuing education classes and actively participating in the nCino and Salesforce communities.
Serve as Tier II Support and provide exceptional customer service to end users by answering questions, identifying, diagnosing, and resolving issues and educating users on platform functionality. Serve as Tier I Support to maintain scalable SLAs regarding end user issues and identified bugs.
Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the workplace, support risk management practices and overall safety and soundness and the Bank's compliance with all regulatory requirements. Ensure that the department and all personnel adhere to the same; perform tasks that are supportive in nature to the essential functions of the job which may be altered or redesigned depending on individual circumstances.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee may occasionally lift and/or move up to ten pounds. Ability to reach destinations within the Orrstown footprint always is required. Ability to work and report to the employer's physical work location(s).
Work Environment:
Work is performed in an office setting with little to moderate exposure to noise, heat, dust or other adverse factors. Working extended hours may be required as needed. The noise level in the work environment is usually quiet.
$88k-108k yearly est. Auto-Apply 10d ago
Banking Specialist II
Orrstown Bank 4.6
Orrstown Bank job in Shippensburg, PA
The Banking Specialist II will serve as a primary representative for the financial center in both processing paying/receiving transactions for client requests and supporting client servicing and new account requests. This position will demonstrate strong client conversational skills utilizing the Bank defined conversation strategy. In addition, the Banking Specialist II will engage in conversational discovery with a client, aligning the needs of the client with the appropriate solution, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment. The Banking Specialist II will possess good judgement and decision making skills to ensure a sound balance of maintaining all areas of risk while also considering the client experience.
A high school diploma or equivalent. Prior cash handling experience; minimum one (1) year of experience in related banking positions preferred.
Proficient reading, verbal, and written communication, mathematical, computer, and interpersonal relations skills; strong attention to detail and be organized; clear understanding of bank products and services to cross-sell to clients; adept at cross-selling bank products and services; be knowledgeable of and adhere to security procedures.
$34k-40k yearly est. Auto-Apply 14d ago
Commercial Loan Assistant
Acnb Corporation 3.6
Gettysburg, PA job
Support the Heart of our Commercial Lending Team
Are you an organized, detail-oriented professional with a knack for managing loan documentation and supporting lenders? Do you thrive in a role where accuracy, follow-through, and customer service make a real impact on the success of commercial lending?
As a Commercial Loan Assistant , at ACNB Bank, you'll work directly with our Commercial Lenders, Specialists, and Credit Administration team to prepare, process, and assemble the documentation that powers our business lending. This is an ideal role for someone who has worked in commercial loan servicing or documentation and is looking to take the next step in their career-gaining exposure to all aspects of commercial lending in a supportive, growth-oriented environment.
What Sets You Up for Success
Commercial loan knowledge - at least 3+ years of experience supporting commercial loan products, policies, procedures, and documentation.
Administrative and organizational skills - demonstrated ability to juggle multiple tasks, meet deadlines, and maintain high attention to detail.
Customer service and collaboration - experience working closely with lenders, attorneys, settlement agents, and insurance companies to facilitate loan closings.
Technical proficiency - ability to prepare commitment letters, loan write-ups, and assemble loan packages accurately and efficiently. Strong PC skills (MS Word, Excel, Outlook)!
Education - a high school diploma is required, and additional education (business emphasis) is preferred.
A valid driver's license
What You'll Do
Support Commercial Lenders by preparing commitment letters, loan write-ups, memorandums, and assembling loan packages for settlement and post-closing.
Coordinate loan documentation with attorneys, settlement agents, insurance companies, and internal staff to ensure all information is accurate and complete prior to closing.
Process advances and paydowns on commercial loans, update financial information on tickler systems, and file or scan commercial loan documents for record-keeping.
Track and follow up on missing documentation such as insurance, financial statements, and business agreements to ensure loan files remain current and compliant.
Assist with reporting by supporting the Credit Administration team with lending reports, SBA filings (if applicable), and other departmental projects.
Why You'll Love this Role
Be a key partner to Commercial Loan Officers, helping them close loans smoothly and efficiently.
Expand your skillset by supporting all stages of commercial loan processing-from preparing loan packages to assisting with reports and documentation tracking.
Gain exposure to commercial lending operations, building a foundation for future career advancement.
Work with a collaborative team that values your input and provides opportunities to learn from experienced commercial banking professionals.
Make a difference by ensuring our commercial borrowers receive timely, accurate, and well-coordinated service.
Ready to grow your career in commercial banking? Bring your expertise, organizational skills, and customer focus to our Commercial Loan Assistant role and help us deliver best-in-class lending support.
Our Careers page will help you find the job you've been looking for: ***************************************
Location: 675 Old Harrisburg Rd, Gettysburg, PA 17325
ACNB Bank is an Equal Opportunity Employer.
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Orrstown Bank may also be known as or be related to ORRSTOWN FINANCIAL SERVICES INC, Orrstown Bank and Orrstown Financial Services, Inc.