Guest Service Representative jobs at Osage Casino

Responsible for distributing money to gaming guests via check cashing, credit card advances, conversion of chips and coins, and gaming tickets into currency. Responsible for providing support and service to club members and other casino visitors to ensure maximum guest satisfaction. Responsible for promoting the success of the Club Osage, by assisting guests through the membership process, and explaining the benefits of membership and details of on-going promotions and events. Protects company assets while dealing with the public in an efficient and courteous manner This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. MINIMUM QUALIFICATIONS: * Must be 18 years of age or older. * High School Diploma/GED * Prior cash handling experience required * Gaming, Hospitality or Customer Service industry experience preferred * Previous direct customer service experience required * Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Makes credit inquiries, performs credit checks and other related functions necessary to process new check cashing applications. * Performs all other related and compatible duties as assigned GUEST SERVICE: * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. * Maintains a working knowledge of facilities as well as special events on property in order to advise guests of the same whenever possible. * Provides directions, assistance, and/or information as may be required to ensure guest satisfaction. * Resolves guest disputes in accordance with company expectations or contacts the senior supervisor who may be able to solve the issue. REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. * Accurately balances assigned bank. * Held accountable, to a higher degree, for the accuracy and thoroughness of departmental records and reports. * Adheres to all processes and procedures presented in the Casino Services Attendant Guidelines and standard operating procedures manual. * Participates in the maintenance of supporting cash receipts documentation and accumulation of information for daily and monthly journal entries. * Maintains a clean player tracking database. * Routinely inspects stock of printed material, and notifies management when supplies are low. * Complete all gaming forms and reports. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Requires knowledge, skills, and experience in accurately handling various forms of cash transactions. * Ten-key skills required. * Ability to balance a high volume of currency on a consistent basis. * Ability to read, write, speak and understand the English language. * Ability to read and interpret simple documents, such as written work instructions, interpret system or procedure manuals, labels and safety warnings. * Ability to read Company newsletters, work instructions, and departmental schedules. * Ability to perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) * Ability to protect the Company's value by keeping information confidential. * Ability to perform assigned tasks under frequent supervision. * Ability to follow written and verbal instructions. * Ability to establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team. * Oral and written communication skills required along with the ability to prepare written documents and complete reports. * Basic MS Office skills required with intermediate ability to use Excel preferred. Basic skills and abilities to work with personal computers and/or cash registers. * Ability to sign up guests and issue Club Osage cards to eligible guests using a computerized player tracking system. * Ability to track, verify and issue rewards for guests when appropriate level of play has been established. * Ability to see problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Ability to respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Ability to travel locally or between properties as needed. * Ability to maintain physical condition and stamina appropriate to performance of assigned duties. * Ability to update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. * May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior. * Reconcile all transactions in the computer at the end of each shift. * Verify amounts of loose coins and strapped currency. PHYSICAL DEMANDS: * The employee is required to stand, walk, repetitive wrist, hand and finger motions, handle, or feel objects, tools or control for extended periods of time. * Ability to sit, stoop, kneel, crouch, and crawl while performing duties. * Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Ability to lift upwards of 20 pounds. * Ability to drag, push, or pull up to 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. WORK ENVIRONMENT: * Regularly uses personal computer systems and/or other devices to effectively perform job functions. * Exposure to second-hand smoke. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Must be flexible and available with varying schedules. * Noise level in the work environment is moderate to high.

Job Title: Front Desk Clerk FLSA: Hourly/Non-Exempt Department: Recreation Center Reports to: Rec Center Director Salary Range: $9.00/hr This job description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). General Purpose: Under the general supervision of the Rec Center Director department. This position greets all visitors and handles incoming calls. This position handles all customer questions and concerns. This position is responsible for enrolling new members and renewing current members by collecting dues and entering information into the computer Essential Functions: Greets visitors, handles all incoming calls Responsible for enrolling new members and renewing current members by collecting dues Maintain daily receipts and balances revenue at the end of their shift Performs data entry and uses custom recreation software Handles customer questions and concerns Filing Light housekeeping duties, including vacuuming, dusting and disinfecting Performs all other duties as assigned Knowledge, Abilities and Skills: Knowledge: Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures. Abilities: Ability to perform cashier duties accurately; ability to effectively meet and deal with the public; ability to communicate effectively verbally and in writing; ability to handle stressful situations. Ability to apply the qualities of tact; poise and friendliness; to work with others; to concentrate against distractions; to perceive clerical errors; to remember a variety of items in detail. Skill: Skill in operation of listed tools and equipment. Minimum Qualifications: Graduation from a high school or GED equivalent with specialized course work in general office practices such as typing, filing, accounting and bookkeeping, or currently enrolled and expected to graduate within the year. Six months clerical and cash handling experience Any equivalent combination of related education and experience Must possess valid Oklahoma State Driver's License or the ability to obtain one at the time of employment.Must be insurable by the City's Insurance Company Tools and Equipment: Phone switchboard; mainframe computer terminal; personal computer; copy machine; fax machine; 10-key calculator. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to fingers, handle or operate objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderately noisy. Powered by JazzHR 2Ymv3ivnJA

Job Purpose The American Counseling Association (ACA) is the world's largest organization representing professional counselors in various practice settings. Our vision: Every person has access to quality professional counseling to thrive. Our mission: Advancing the counseling profession, mental health and well-being through education, advocacy, community, inclusion and research. Our values: Diversity, Equity & Inclusion, Integrity, Proactive Leadership, Professional Community & Relationships, Scientific Practice & Knowledge, Social Justice & Empowerment. All American Counseling Association team members are encouraged, supported, and expected to demonstrate The Way We Work Values: Be Flexible, Be Creative, Be Empowered, Be Inquisitive, Be Collaborative and Be Respectful. Job Purpose The Member Service Representative (MSR) is one of the main points of contact with ACA members and potential members and serves a critical role in ensuring a world class member experience resulting in member engagement and retention. This position exercises discretion and independent judgment with respect to the member and customer experience. The MSR will ensure membership inquiries are addressed in proficient/correct English, courteously and effectively, and information and research are completed in an accurate and timely manner. This position is responsible for many day-to-day administrative tasks including, but not limited to, member and potential membership research, data quality and distribution of outreach materials. This position interacts with staff across the association providing member feedback, recommendations and analysis required to ensure ACA continually provides excellent customer service and the products and services important to our members. This position has no supervisory responsibilities. In addition to the below list of responsibilities, the MSR will carry out assigned tasks that are consistent with the general responsibilities of this position. Key Responsibilities Member Operations and Engagement: Serve as ACA membership ambassador by providing world-class customer service during all contact with a current, potential or former member. Respond promptly, courteously, and professionally to each telephone, email, web interaction and chat; handling member/prospect inquiries, complaints, product and service information, campaigns, activities, programs, and returns. Resolve any members' concern and/or complaint with products and/or services to ensure continued member loyalty or to gain a new member renewal or reinstatement; escalates any unusual issues or decisions to member services supervisor and/or senior membership team management. Demonstrate high member satisfaction of overall member experience based on special reports, analysis and member feedback surveys. Build and maintain deep knowledge of ACA's member services which is displayed by a thorough knowledge of and effective communication of association's products, benefits, and service opportunities to current and potential members. Utilize upselling and cross-selling techniques to increase the transaction value of each interaction while promoting the Association products, benefits and services. Process membership applications: new members, renewals/reinstatements and changes received via telephone, email, web chat and fax in a complete, accurate and timely manner; maintaining finance/accounting best practices including safe credit card use. Process registrations including, but not limited to: conference, webinars, podcasts, and other educational offerings received via telephone, email, web chat and fax in a complete, accurate and timely manner; maintaining finance/accounting best practices including safe credit card use. Process orders including, but not limited to: publications and certificates, received via telephone, email, web chat and fax in a complete, accurate and timely manner; maintaining finance/accounting best practices including safe credit card use. Participates in new member outreach calls and special engagement initiatives. Conduct courtesy outbound calls to new members. Works with liability insurance provider contact to verify membership as needed. Membership Database Management Ensure demographic information is up to date and recorded accurately in the appropriate database for any membership call. Merge duplicate records as needed. Update member return mail addresses and remailing printed dues renewals and/or other materials. Tracks and enters daily call, phone, chat, and web log data based on serving members and customers. Assist finance/accounting with reconciliations, account issue and resolution, and other accounting and finance processes as needed. Displays working knowledge of iMIS processing and procedures and the Membership Department Policy Manual. Process reports and orders for ACA Certificates (including dealing with questions and/or reprints). Process fulfillment of anniversary ACA member pin orders and ensuring accurate reporting. Other duties as assigned. Requirements High school diploma or equivalent. Bachelor's degree desirable. 3-5 years of customer service or related experience, preferably in a membership association. Superior people skills to interact with members and customers and provide exceptional customer service to people from a variety of backgrounds. Strong computer skills, including proficiency in Microsoft Office and other programs, as well as the ability to learn and adapt to new programs. Experience with membership databases (iMIS) desired. Proficient in English; strong written and verbal communications skills and an ability to communicate via a variety of mediums (email, phone, chat, etc.). Exceptional organizational skills. Experience handling and resolving member/customer requests, concerns, complaints, and issues while maintaining a professional and calm demeanor; strong problem-solving skills. Ability to perform well under pressure, prioritize, and consistently meet deadlines. Ability to take initiative and work well with a high degree of autonomy. Attention to detail with a high degree of accuracy. Demonstrated skills at juggling competing demands and prioritizing assignments. Strong problem-solving skills. Location #LI-Hybrid: Hybrid. Must be able to report for in-person work up to 2 times a month. Some evenings and weekends may be required. Candidate must reside within the Washington DC Metro area. An Equal Opportunity/Affirmative Action/Pro Disabled and Veteran EmployerAt ACA, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Salary Description 55,000

Service Advisor - Starwood Powersports Ardmore Starwood Powersports Ardmore is looking for a motivated, customer-focused Service Advisor to join our team. This role is the key connection between our customers and technicians, ensuring every service experience is smooth, accurate, and professional. What You'll Do Greet customers and write clear, accurate repair orders Communicate service recommendations, timelines, and costs Coordinate with technicians and the parts department Provide service updates and follow up after repairs Process warranties, invoices, and service paperwork Deliver outstanding customer service from start to finish What We're Looking For Customer service or Service Advisor experience preferred Powersports, automotive, or mechanical background a plus Strong communication and organization skills Ability to multitask in a fast-paced environment Basic computer skills Valid driver's license What We Offer Performance-based bonuses/commissions Health insurance options Paid time off and holidays Employee discounts on parts, accessories, and service Ongoing training and career growth Location: Ardmore, OK Job Type: Full-Time Apply in person at Starwood Powersports Ardmore or submit your resume online.

Job Title: Front Desk Clerk FLSA: Hourly/Non-Exempt Department: Recreation Center Reports to: Rec Center Director Salary Range: $9.00/hr This job description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). General Purpose: Under the general supervision of the Rec Center Director department. This position greets all visitors and handles incoming calls. This position handles all customer questions and concerns. This position is responsible for enrolling new members and renewing current members by collecting dues and entering information into the computer Essential Functions: Greets visitors, handles all incoming calls Responsible for enrolling new members and renewing current members by collecting dues Maintain daily receipts and balances revenue at the end of their shift Performs data entry and uses custom recreation software Handles customer questions and concerns Filing Light housekeeping duties, including vacuuming, dusting and disinfecting Performs all other duties as assigned Knowledge, Abilities and Skills: Knowledge: Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures. Abilities: Ability to perform cashier duties accurately; ability to effectively meet and deal with the public; ability to communicate effectively verbally and in writing; ability to handle stressful situations. Ability to apply the qualities of tact; poise and friendliness; to work with others; to concentrate against distractions; to perceive clerical errors; to remember a variety of items in detail. Skill: Skill in operation of listed tools and equipment. Minimum Qualifications: Graduation from a high school or GED equivalent with specialized course work in general office practices such as typing, filing, accounting and bookkeeping, or currently enrolled and expected to graduate within the year. Six months clerical and cash handling experience Any equivalent combination of related education and experience Must possess valid Oklahoma State Driver's License or the ability to obtain one at the time of employment.Must be insurable by the City's Insurance Company Tools and Equipment: Phone switchboard; mainframe computer terminal; personal computer; copy machine; fax machine; 10-key calculator. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to fingers, handle or operate objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderately noisy.

Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information. MINIMUM QUALIFICATIONS/REQUIREMENTS: * Must be 18 years or older. * One year experience in customer service and cash handling. * Required to obtain an ABLE liquor license. * Hotel experience preferred. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities JOB DUTIES: * Registers guests, collects payment, and registers data regarding payment for expenditures. * Provides quotes for guests and upsell rooms whenever possible. * Ensures all charges are applied to the correct guest account. * Resolves all guest disputes. * Provides telephone answering service, deliver mail and answer inquiries regarding the surrounding area and attractions. * Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift. * Provides administrative and program support to management and staff. * Greets all guests and ensures an exceptional customer service experience. * Presents self in a professional manner, and meet company grooming standards. * Arranges medical aid for guests as needed. * Contributes to a team effort and accomplishes related results as required. * Other duties as assigned. Qualifications KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: * Knowledge of principles and practices regarding customer service in the Hotel industry. * Knowledge of computer utilization in daily operations. * Knowledge of location, surrounding area, and places of interest. * Skill in using hotel software, LMS/Infogenesis experience preferred. * Skill in providing excellent customer service. * Ability to maintain friendly, professional, and outgoing demeanor. * Ability to communicate clearly and effectively. * Ability to apply basic mathematical skills. * Ability to type and enter data. * Ability to solve practical problems and deal with guest situations. * Ability to understand and interpret a variety of instructions. * Ability to exhibit strong organizational skills and time management skills. PHYSICAL DEMANDS: * Required to stand and walk for prolonged period of time. * Ability to sit, stoop, kneel, or crouch while performing duties. * Use of hands to finger, handle or feel; use of hands and arms to reach. * Occasional requirement to lift or move upward of 25 pounds. WORK ENVIRONMENT * Work is generally performed in an office and Hotel setting. * Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required.

Job DescriptionJob Title: County Secretary/Customer Service Representative (CSR) Reports To: Wagoner County Board of Directors and Supervising Agent FLSA Status: Non-Exempt; Full-Time Summary: Provide clerical work and minor administrative and business detail. Essential Duties and Responsibilities include, but not limited to: Assist with answering phones, forwarding calls, and sending reminders as necessary. Reads and routes incoming correspondence such as mail, fax, etc. Notifies County President and board of federation issues and events. Produces weekly communications as directed by county. Greets visitors and conducts to appropriate area or person. Act as liaison & point person for Wagoner County and in all outside relations with various entities such as insureds, members, and the general public. Prioritizes county Farm Bureau federation tasks and responsibilities. Coordinates and arranges meetings, prepares agendas and materials, prepares facilities, and attends county board meetings to record and transcribe minutes of meetings. Makes copies of correspondence or other printed materials. Prepares outgoing mail and correspondence, including e-mail and faxes. Organizes and maintains file system and files correspondence and other records. Orders and maintains supplies and arranges for equipment maintenance. Responsible for monthly bill payments and timely deposits for the County. Assists county in completing yearly awards packet. Balances monthly bank statements for accuracy. Tracks upcoming expenses for county budget. Issues and prints checks in QuickBooks System. Works to increase county Farm Bureau membership and assists with seeking new insurance business. Provides insurance quotes and accepts insurance applications. Interprets policies and explains insurance coverages & procedures. Assists with the negotiation and selling of insurance products. Produce new member packets and update benefit highlights monthly. Constantly promote Farm Bureau membership. Additional duties, as assigned by County. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information. Business Acumen - Understands business implications of decisions. Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment. Ethics - Works with integrity and ethically; Upholds organizational values. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time. Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality. Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must have valid Property and Casualty CSR License or obtainment of Property and Casualty CSR License within six months upon employment. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have general knowledge of computers and computer systems including hardware and software. Other Skills and Abilities Must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level acquired through 1+ years related experience. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. WE ARE AN EQUAL OPPORTUNITY EMPLOYEROklahoma Farm Bureau & Affiliated Companies does not discriminate on the basis of race, color, religion, national origin, sex, age or disability. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. Powered by JazzHR 7ICcQIddwM

Summary/Objective The employee responds to customer inquiries via telephone and face-to-face meetings. They shall receive and pay out money, as well as accurately keeps record of money and negotiable instruments involved in a financial institution's various transactions. They shall also meet the needs of customers by providing quality service. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintain cash drawer with strict attention to bank balancing policy. Accept cash and checks for deposits, cash checks, receive and verify loan payments, process withdrawals, and many other various monetary duties. Perform specialized tasks such as preparing cashier's checks, gift cards, re-pin debit cards, and cross-sell banking products. Adheres to all internal controls and established policies and procedures. Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers, stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties. Research and resolve customer problems, acting as the customer liaison between other bank departments and/or other financial institutions when necessary. Facilitate the opening and closing of accounts as well as cross-selling bank products and services based on customer needs in accordance with the banks program standards Perform customer requested research, including printing statements and check copies. Assist customers with debit card disputes, stop payments, ordering and replacing debit cards, and balancing checkbooks. Contact customers to obtain necessary signatures on items with missing or irregular signatures Competencies Customer/Client Focus. Personal Effectiveness/Credibility Problem Solving/Analysis. Communication/Teamwork. Initiative. Stress Management/Composure. Organizational Skills. Technical Capacity. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands or arms. This position occasionally requires the lifting of up to 50 pounds. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 6:00 p.m. and some Saturday's from 8 a.m. to 12 p.m. Travel Local travel to various worksites may be required. Preferred Education and Experience High school diploma or equivalent required. Customer service experience Deposit bank experience Additional Eligibility Qualifications None required for this position. AAP/EEO Statement The bank believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, genetic information or any other basis prohibited by federal, state or local law. Retaliation is strictly prohibited against employees who complain about perceived discrimination. If any employee feels that they have been discriminated against based on one of the qualifications listed above, please see your supervisor, human resources, or another member of management. Equal employment opportunity will be extended to all persons in all aspects of the Employer-Employee relationship, including but not limited to recruitment, hiring, training, education, compensation, promotion, transfer, discipline, layoff and termination, and benefits and assignments. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsible for distributing money to gaming guests via check cashing, credit card advances, conversion of chips and coins, and gaming tickets into currency. Responsible for providing support and service to club members and other casino visitors to ensure maximum guest satisfaction. Responsible for promoting the success of the Club Osage, by assisting guests through the membership process, and explaining the benefits of membership and details of on-going promotions and events. Protects company assets while dealing with the public in an efficient and courteous manner This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. MINIMUM QUALIFICATIONS: * Must be 18 years of age or older. * High School Diploma/GED * Prior cash handling experience required * Gaming, Hospitality or Customer Service industry experience preferred * Previous direct customer service experience required * Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Makes credit inquiries, performs credit checks and other related functions necessary to process new check cashing applications. * Performs all other related and compatible duties as assigned GUEST SERVICE: * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. * Maintains a working knowledge of facilities as well as special events on property in order to advise guests of the same whenever possible. * Provides directions, assistance, and/or information as may be required to ensure guest satisfaction. * Resolves guest disputes in accordance with company expectations or contacts the senior supervisor who may be able to solve the issue. REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. * Accurately balances assigned bank. * Held accountable, to a higher degree, for the accuracy and thoroughness of departmental records and reports. * Adheres to all processes and procedures presented in the Casino Services Attendant Guidelines and standard operating procedures manual. * Participates in the maintenance of supporting cash receipts documentation and accumulation of information for daily and monthly journal entries. * Maintains a clean player tracking database. * Routinely inspects stock of printed material, and notifies management when supplies are low. * Complete all gaming forms and reports. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Requires knowledge, skills, and experience in accurately handling various forms of cash transactions. * Ten-key skills required. * Ability to balance a high volume of currency on a consistent basis. * Ability to read, write, speak and understand the English language. * Ability to read and interpret simple documents, such as written work instructions, interpret system or procedure manuals, labels and safety warnings. * Ability to read Company newsletters, work instructions, and departmental schedules. * Ability to perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) * Ability to protect the Company's value by keeping information confidential. * Ability to perform assigned tasks under frequent supervision. * Ability to follow written and verbal instructions. * Ability to establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team. * Oral and written communication skills required along with the ability to prepare written documents and complete reports. * Basic MS Office skills required with intermediate ability to use Excel preferred. Basic skills and abilities to work with personal computers and/or cash registers. * Ability to sign up guests and issue Club Osage cards to eligible guests using a computerized player tracking system. * Ability to track, verify and issue rewards for guests when appropriate level of play has been established. * Ability to see problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Ability to respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Ability to travel locally or between properties as needed. * Ability to maintain physical condition and stamina appropriate to performance of assigned duties. * Ability to update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. * May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior. * Reconcile all transactions in the computer at the end of each shift. * Verify amounts of loose coins and strapped currency. PHYSICAL DEMANDS: * The employee is required to stand, walk, repetitive wrist, hand and finger motions, handle, or feel objects, tools or control for extended periods of time. * Ability to sit, stoop, kneel, crouch, and crawl while performing duties. * Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Ability to lift upwards of 20 pounds. * Ability to drag, push, or pull up to 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. WORK ENVIRONMENT: * Regularly uses personal computer systems and/or other devices to effectively perform job functions. * Exposure to second-hand smoke. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Must be flexible and available with varying schedules. * Noise level in the work environment is moderate to high.

Job Title: UB Customer Service Representative I FLSA: Hourly/Non-Exempt Department: Utility Billing Reports to: Utilities Dept. Supervisor Salary Range: $17.00 This job description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). General Purpose: Under the general supervision of the Utilities Department Supervisor and performs routine clerical work in the billing and coordination of utility services. Essential Functions: Process any payment via multiple payment methods received at the drive thru, front lobby, after hours drop box, mail or by phone providing accurate change back where applicable. Receive and process utility deposits for new service, including calculating deposit amounts for commercial addresses Batch and Balance daily cash receipts accurately Input utility service requests for new and existing residential and commercial customers. Schedule service technician appointments for connection of service when necessary Provide average monthly bill amount for reference to new customers using previous occupant history Issue service orders for various types of utility service including the sanitation department Issue contract for payment plan, checking for customer eligibility Process returned mail and reconcile change of address notices received from the post office. Investigate returned mail contacting customers using available phone numbers or addresses to ensure mailed notices, refunds, collections etc. are received. Fax or email documents externally as requested Issue adjustment requests for corrections to billing accounts Sanitation violation logbook maintenance and tracking; follows procedure for missed trash calls Answer multiple phone lines responding to citizen/customer inquiries promptly, transferring internally as needed Displays good listening skills, relates to customers in a polite and helpful manner, responds to customer complaints and issues by phone, email or in person Performs all other duties as assigned Knowledge, Abilities and Skills: Knowledge: Working knowledge of computers and electronic data processing; working knowledge of office practices and procedures; working knowledge of utility billing principles and practices. Abilities: Ability to analyze problems and maintain an efficient and effective automated system. Apply good listening skills; ability to relate to customers in a positive and helpful manner; ability to perform mathematical computations accurately and quickly; ability to communicate effectively; ability to establish successful working relationships; ability to work with difficult customers without escalation. Ability to recognize unsafe practices or conditions to reduce office related injuries. Skill: Must have skills to solve various problems and resolve conflicts with customers under a variety of circumstances; skill in operating a variety of office equipment. Minimum Qualifications: Must be bondable. Must have a valid Oklahoma State driver's license or the ability to obtain one upon employment. Must be insurable by City of Claremore's insurance carrier. Tools and Equipment: Computer, calculator, cash receipts system, telephone system, base radio, postage metering equipment, and scanners. Physical Demands: While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk and will often be required to stand for extended periods of time. The employee is required to use hands to finger, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment: The noise level in the work environment is quiet to moderate with numerous distractions. The work station may be located at the front counter or the drive-in window so the employee must be able to tolerate exhaust fumes occasionally. Multitasking is required while maintaining accuracy and efficiency. Powered by JazzHR m1OdoQLYaV

Job Title: County Secretary/Customer Service Representative (CSR) Reports To: Wagoner County Board of Directors and Supervising Agent FLSA Status: Non-Exempt; Full-Time Summary: Provide clerical work and minor administrative and business detail. Essential Duties and Responsibilities include, but not limited to: Assist with answering phones, forwarding calls, and sending reminders as necessary. Reads and routes incoming correspondence such as mail, fax, etc. Notifies County President and board of federation issues and events. Produces weekly communications as directed by county. Greets visitors and conducts to appropriate area or person. Act as liaison & point person for Wagoner County and in all outside relations with various entities such as insureds, members, and the general public. Prioritizes county Farm Bureau federation tasks and responsibilities. Coordinates and arranges meetings, prepares agendas and materials, prepares facilities, and attends county board meetings to record and transcribe minutes of meetings. Makes copies of correspondence or other printed materials. Prepares outgoing mail and correspondence, including e-mail and faxes. Organizes and maintains file system and files correspondence and other records. Orders and maintains supplies and arranges for equipment maintenance. Responsible for monthly bill payments and timely deposits for the County. Assists county in completing yearly awards packet. Balances monthly bank statements for accuracy. Tracks upcoming expenses for county budget. Issues and prints checks in QuickBooks System. Works to increase county Farm Bureau membership and assists with seeking new insurance business. Provides insurance quotes and accepts insurance applications. Interprets policies and explains insurance coverages & procedures. Assists with the negotiation and selling of insurance products. Produce new member packets and update benefit highlights monthly. Constantly promote Farm Bureau membership. Additional duties, as assigned by County. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information. Business Acumen - Understands business implications of decisions. Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment. Ethics - Works with integrity and ethically; Upholds organizational values. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time. Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality. Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must have valid Property and Casualty CSR License or obtainment of Property and Casualty CSR License within six months upon employment. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have general knowledge of computers and computer systems including hardware and software. Other Skills and Abilities Must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level acquired through 1+ years related experience. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. WE ARE AN EQUAL OPPORTUNITY EMPLOYEROklahoma Farm Bureau & Affiliated Companies does not discriminate on the basis of race, color, religion, national origin, sex, age or disability. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Job Title: UB Customer Service Representative I FLSA: Hourly/Non-Exempt Department: Utility Billing Reports to: Utilities Dept. Supervisor Salary Range: $17.00 This job description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). General Purpose: Under the general supervision of the Utilities Department Supervisor and performs routine clerical work in the billing and coordination of utility services. Essential Functions: Process any payment via multiple payment methods received at the drive thru, front lobby, after hours drop box, mail or by phone providing accurate change back where applicable. Receive and process utility deposits for new service, including calculating deposit amounts for commercial addresses Batch and Balance daily cash receipts accurately Input utility service requests for new and existing residential and commercial customers. Schedule service technician appointments for connection of service when necessary Provide average monthly bill amount for reference to new customers using previous occupant history Issue service orders for various types of utility service including the sanitation department Issue contract for payment plan, checking for customer eligibility Process returned mail and reconcile change of address notices received from the post office. Investigate returned mail contacting customers using available phone numbers or addresses to ensure mailed notices, refunds, collections etc. are received. Fax or email documents externally as requested Issue adjustment requests for corrections to billing accounts Sanitation violation logbook maintenance and tracking; follows procedure for missed trash calls Answer multiple phone lines responding to citizen/customer inquiries promptly, transferring internally as needed Displays good listening skills, relates to customers in a polite and helpful manner, responds to customer complaints and issues by phone, email or in person Performs all other duties as assigned Knowledge, Abilities and Skills: Knowledge: Working knowledge of computers and electronic data processing; working knowledge of office practices and procedures; working knowledge of utility billing principles and practices. Abilities: Ability to analyze problems and maintain an efficient and effective automated system. Apply good listening skills; ability to relate to customers in a positive and helpful manner; ability to perform mathematical computations accurately and quickly; ability to communicate effectively; ability to establish successful working relationships; ability to work with difficult customers without escalation. Ability to recognize unsafe practices or conditions to reduce office related injuries. Skill: Must have skills to solve various problems and resolve conflicts with customers under a variety of circumstances; skill in operating a variety of office equipment. Minimum Qualifications: Must be bondable. Must have a valid Oklahoma State driver's license or the ability to obtain one upon employment. Must be insurable by City of Claremore's insurance carrier. Tools and Equipment: Computer, calculator, cash receipts system, telephone system, base radio, postage metering equipment, and scanners. Physical Demands: While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk and will often be required to stand for extended periods of time. The employee is required to use hands to finger, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment: The noise level in the work environment is quiet to moderate with numerous distractions. The work station may be located at the front counter or the drive-in window so the employee must be able to tolerate exhaust fumes occasionally. Multitasking is required while maintaining accuracy and efficiency.

Job DescriptionSummary Provide clerical work and minor administrative and business detail. Essential Duties and Responsibilities for CSR include, but not limited to: Provides insurance quotes and accepts insurance applications. Interprets policies and explains insurance coverages & procedures. Process changes to insurance policies. Assists with seeking new insurance business. Process payments for insurance policies. Assists with the negotiation and selling of insurance products. Reads and routes incoming correspondence such as mail, fax, etc. Produce and forward insurance verifications for vehicles and certificates of insurance for Agent. Greets visitors and conducts to appropriate area or person. Prepares outgoing mail and correspondence, including e-mail and faxes. Assist with answering phones, forward calls, and take messages as necessary. Organizes and maintains file system, and files correspondence and other records. Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities, and records and transcribes minutes of meetings. Makes copies of correspondence or other printed materials. County Duties: Receive and receipt payments for membership Process membership payments in IMIS Enter new membership information in IMIS, print new member cards and mail Follow up with reminders on overdue membership Additional duties, as assigned by County. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information. Business Acumen - Understands business implications of decisions. Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment. Ethics - Works with integrity and ethically; Upholds organizational values. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time. Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality. Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have general knowledge of computers and computer systems including hardware and software. Other Skills and Abilities Must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level generally acquired through 1+ years related experience. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Powered by JazzHR eH4opIa5zK