Osage Casino jobs in Tulsa, OK

is responsible for the overall upkeep and maintenance of the property grounds. MINIMUM QUALIFICATIONS: * Must be a minimum of 18 years of age. * High School Diploma or GED Equivalent preferred. * Six Months of previous work experience in related assigned duties required. * Experience with gardening techniques, sprinkler systems, landscaping equipment, and various weather preventative maintenance measures preferred. * Gaming, Hospitality, or Customer service work experience preferred. * Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities COMMUNICATION: * Keeps informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Observes and reports all unsafe behavior displayed by internal and external guests. DEPARTMENT OPERATIONS: * Responsible for the cleanliness of the exterior property including the parking lot, parking garage, landscaping, and all other exterior locations. * Gathers and discards litter, trash, and landscaping debris. * Empties outdoor trash and recycling receptacles. * Operates lawn equipment as needed. * Trimming trees, hedges, and shrubs in addition to preventing and eliminating weeds. * Organizes tools and supplies and makes requests to direct report as needed. * Power washes outdoor furniture and structures. * Prepares and provides preventative maintenance for various weather conditions. * Operates snow removal equipment, and shovels walkways, sidewalks, steps, and doorways in wintry or hazardous conditions. * Performs general maintenance by repairing, installing, removing, and maintaining landscape, outdoor lighting, signs, barricades, gates, posts, fences, and parking structure items. * Performs painting work in the preparation, patching, finishing, and maintaining of building structures, walls, woodwork, furniture, and equipment. * Maintains previously landscaped areas. * Operates Company vehicles as required. * Conducts preventive maintenance on all equipment as assigned. * Performs emergency maintenance on systems and equipment as required. * Responsible for general maintenance and repair of minor problems throughout the Casino as directed by immediate supervisor. * Performs all other related and compatible duties as assigned. GUEST SERVICE: * Provides excellent internal and external guest services, always treating internal and external guests with courtesy and consideration. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Knowledge of gardening techniques, landscaping products, sprinkler systems, landscaping equipment, and four-season preventative maintenance. * Ability to use hand tools, lawn care, and maintenance equipment. * Knowledge of fertilizers, pesticides, and other outdoor chemicals. * Read Company or departmental reports, newsletters, and documents. * Protect the Company's value by keeping information confidential. * Perform assigned tasks under limited supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with managerial staff, co-workers, guests, and the public. Work well alone or within a team. * Communicate information and suggestions in oral form. * Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities. * See problems and avoid situations that could represent a safety hazard to fellow employees or guests. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Travel locally, or between properties as needed. * Maintain physical condition and stamina appropriate to performance of assigned duties. * Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. PHYSICAL DEMANDS: * The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls. * Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. * Ability to use hands to finger, handle, or feel. * Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Must be able to endure heights. * Ability to lift upwards of 100 pounds. * Ability to drag, push, or pull up to 100 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: * Work will be performed in an outdoor setting. * Exposure to various four-season weather conditions. * Exposure to second-hand smoke. * Evening and weekend shifts, extended hours, and irregular shifts may be required. Ability to work nights and weekends required. * Noise level in the work environment * is moderate to high. * The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. * Employee may be exposed to blood/bodily fluids. * Employee may be exposed to chemicals and hazardous material. * The employee may be exposed to risks associated with the use of tools/machinery.

Responsible for distributing money to gaming guests via check cashing, credit card advances, conversion of chips and coins, and gaming tickets into currency. Responsible for providing support and service to club members and other casino visitors to ensure maximum guest satisfaction. Responsible for promoting the success of the Club Osage, by assisting guests through the membership process, and explaining the benefits of membership and details of on-going promotions and events. Protects company assets while dealing with the public in an efficient and courteous manner This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. MINIMUM QUALIFICATIONS: * Must be 18 years of age or older. * High School Diploma/GED * Prior cash handling experience required * Gaming, Hospitality or Customer Service industry experience preferred * Previous direct customer service experience required * Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Makes credit inquiries, performs credit checks and other related functions necessary to process new check cashing applications. * Performs all other related and compatible duties as assigned GUEST SERVICE: * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. * Maintains a working knowledge of facilities as well as special events on property in order to advise guests of the same whenever possible. * Provides directions, assistance, and/or information as may be required to ensure guest satisfaction. * Resolves guest disputes in accordance with company expectations or contacts the senior supervisor who may be able to solve the issue. REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. * Accurately balances assigned bank. * Held accountable, to a higher degree, for the accuracy and thoroughness of departmental records and reports. * Adheres to all processes and procedures presented in the Casino Services Attendant Guidelines and standard operating procedures manual. * Participates in the maintenance of supporting cash receipts documentation and accumulation of information for daily and monthly journal entries. * Maintains a clean player tracking database. * Routinely inspects stock of printed material, and notifies management when supplies are low. * Complete all gaming forms and reports. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Requires knowledge, skills, and experience in accurately handling various forms of cash transactions. * Ten-key skills required. * Ability to balance a high volume of currency on a consistent basis. * Ability to read, write, speak and understand the English language. * Ability to read and interpret simple documents, such as written work instructions, interpret system or procedure manuals, labels and safety warnings. * Ability to read Company newsletters, work instructions, and departmental schedules. * Ability to perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) * Ability to protect the Company's value by keeping information confidential. * Ability to perform assigned tasks under frequent supervision. * Ability to follow written and verbal instructions. * Ability to establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team. * Oral and written communication skills required along with the ability to prepare written documents and complete reports. * Basic MS Office skills required with intermediate ability to use Excel preferred. Basic skills and abilities to work with personal computers and/or cash registers. * Ability to sign up guests and issue Club Osage cards to eligible guests using a computerized player tracking system. * Ability to track, verify and issue rewards for guests when appropriate level of play has been established. * Ability to see problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Ability to respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Ability to travel locally or between properties as needed. * Ability to maintain physical condition and stamina appropriate to performance of assigned duties. * Ability to update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. * May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior. * Reconcile all transactions in the computer at the end of each shift. * Verify amounts of loose coins and strapped currency. PHYSICAL DEMANDS: * The employee is required to stand, walk, repetitive wrist, hand and finger motions, handle, or feel objects, tools or control for extended periods of time. * Ability to sit, stoop, kneel, crouch, and crawl while performing duties. * Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Ability to lift upwards of 20 pounds. * Ability to drag, push, or pull up to 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. WORK ENVIRONMENT: * Regularly uses personal computer systems and/or other devices to effectively perform job functions. * Exposure to second-hand smoke. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Must be flexible and available with varying schedules. * Noise level in the work environment is moderate to high.

Responsible for the overall effective and efficient supervision of all Table Games shift operations as assigned by the reporting senior including, but not limited to: providing leadership to assigned staff, ensuring effective internal and external communications, exercising appropriate judgment and decision-making skills, and ensuring that all departmental and staff activities are monitored and performed as efficiently and effectively as possible. Ensures assigned staff operate in compliance with applicable internal policies and procedures, gaming regulations, and external agency requirements. MINIMUM QUALIFICATIONS: * Must be at least 18 years of age. * Bachelor's degree in Business Administration, Hospitality or Gaming plus 6 months of department-specific experience; or Associate's degree in Business Administration, Hospitality or Gaming, plus 1 year or more of department-specific work experience; or High School Diploma/GED and 2 years of department-specific experience. A Bachelor's degree is preferred. * Craps experience preferred. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities GUEST SERVICES * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. * Provides directions, assistance, and/or information as may be required to ensure guest satisfaction. * Ensures maximum guest satisfaction by exhibiting efficiency in dealing the assigned game, displaying a friendly and outgoing personality. DEPARTMENT OPERATIONS * Oversees a variety of card games and ensures consistency and accuracy. * Maintains the security and integrity of assigned games at all times. * Participates in special casino promotions and creates excitement for those playing. * Ensures appearance of table and gaming supplies are maintained in a clean and functional manner. * Resolves guest disputes in accordance with authority or contacts the reporting senior who may be able to solve the issue. * Verifies, or causes to be verified, all opens, closes, fills and credits to tables. * Provides, or causes to be provided, the delivery of card setups and of chips for players and dealers as requested. * Makes decisions, or causes decisions to be made, of all game irregularities in the best interest of the game. * Deals a variety of card games accurately when need arises. * Communicates and enforces rules during a game in a verbally effective and polite fashion. * Constantly looks for service opportunities. REGULATORY COMPLIANCE * Monitors all relevant activities of the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel. * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. * Ensures assigned staff is aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when neccessary BUSINESS GROWTH/DEVELOPMENT * May assist assigned staff with accurate preparation of detailed daily, weekly, and monthly operating reports as required by the reporting senior. ORGANIZATIONAL GROWTH/DEVELOPMENT Leadership * Ensures newly assigned staff members are scheduled for and complete departmental orientation * Responsible for the selection and performance evaluation of all assigned staff. May discipline and/or terminate employees within the area of responsibility, as necessary, and in accordance with authority. May recommend employees for recognition or reward. * Provides job specific training to all newly hired employees or those assigned to mentor so they may perform their duties in accordance with acceptable job standards. * Ensures assigned staff is relieved from duty in order to take authorized rest or meal periods. Covers for staff as necessary due to employee shortages. * Visits work spaces, break areas and other work shifts in order to be available and/or visible to staff members with the express purpose of showing interest, concern, or appreciation. * Ensures applicable staff is aware of standards and expectations through publicity around their enforcement and effectively communicates consequences for not maintaining expected standards. * Ensures all employees within areas of responsibility receive fair and equitable treatment with regard to their respective terms and conditions of employment. * Trains new employees on job-specific tasks. * Schedules employees to ensure excellent guest services are maintained in conjunction with efficiency and business needs. Judgment/Decision-making * Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using data and information from experience. * Investigates, evaluates information, and makes final decisions regarding matters within the area of responsibility, guest/employee disputes and/or employee disciplinary actions in accordance with authority and ensures those decisions are in compliance with applicable laws, rules, regulations and established controls. COMMUNICATION * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Conducts at least bi-weekly One-on-One meetings with direct reports, soliciting input from employees. * On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff. * Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, requests for information, and ideas for improvement are effectively relayed to management. * Maintains the Departmental Shift Log noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc. * Performs all other related and compatible duties as assigned. Qualifications PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls and shall be required to stand for extensive periods of time. The employee is required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must be able to engage in repetitive motion using wrists, fingers and hands. The employee must be able to lift at least 20 lbs and push, pull, or drag up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. The employee is regularly exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment is moderate to high. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.

Responsible for distributing banks to internal guests of internal departments as well as dropping these banks with accuracy. Protects company assets issued to them while dealing with guests, in an efficient and courteous manner. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. MINIMUM QUALIFICATIONS: * Must be at least 18 years of age. * High School Diploma or GED Equivalent required. * Six Months of previous work experience in guest services or casinos operations required. * Cage Cashier experience preferred. * Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Observes and reports any and all unsafe behavior displayed by internal and external guests. DEPARTMENT OPERATIONS: * Requires knowledge, skills, and experience in accurately handling various forms of cash transactions. * Ten-key skills required. * Must have the ability to balance a high volume of currency on a consistent basis. * Counts and balances funds in Main/Chip Bank with outgoing banker at start of shift; verifies totals in vault balance sheet against monies on hand. Balances all recorded transactions in the vault balance sheet and verifies totals against monies on hand at the end of the shift. * Receives and verifies currency, coin and chip, jackpot fill slips, drops; prepares fills and calls security to deliver monies to departments/tables concerned; records fill transactions in the vault balance sheet. * Prepares daily cash deposit. Receives and verifies drops. * Maintains and is held accountable for all funds entrusted to him/her on an assigned shift. * Issues and accepts transfers of coins, chips, etc. to and from the coin/mini-coin vault, window and vault bank; prepares necessary paperwork to document transfers. * Prepares and releases impress funds to cashiers and revenue centers. Participates in the maintenance of supporting cash receipts documentation and accumulation of information for daily and monthly journal entries. * Performs all other related and compatible duties as assigned. GUEST SERVICE: * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents. * Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) * Protect the Company's value by keeping information confidential. * Perform assigned tasks under frequent supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team. * Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required. * Utilize MS Office products at basic (create new documents, open/edit existing documents) skill level. * Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities. * See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Travel locally, or between properties as needed. * Maintain physical condition and stamina appropriate to performance of assigned duties. * Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. PHYSICAL DEMANDS: * The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. * Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. * Ability to use hands to finger, handle, or feel. * Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Ability to lift upwards of 50 pounds. * Ability to drag, push, or pull up to 100 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: * Work is typically performed within a Casino setting. Exposure to second-hand smoke. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required. * Noise level in the work environment is moderate to high. * The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. * Employee may be exposed to blood/bodily fluids. * The employee may be exposed to risks associated with the use of tools/machinery.

Protects company assets and provides a safe environment for employees and guests. Supervises shift operations as assigned by the reporting senior including, but not limited to: providing leadership to assigned staff, ensuring effective internal and external communications, exercising appropriate judgment and decision-making skills, and ensuring that all departmental and staff activities are monitored and performed as efficiently and effectively as possible. MINIMUM QUALIFICATIONS: * Must be at least 18 years of age. * Bachelor's degree in Business Administration or Criminal Justice plus 3 months of department-specific experience; or Associate's degree in Business Administration or Criminal Justice plus 6 months or more of department-specific work experience; or One (1) year of department-specific experience. * A Bachelor's degree is preferred. * Gaming, Hospitality or Customer Service industry preferred. * Prior experience in law enforcement, military or civilian security services is helpful. * CLEET Security Officer certification or equivalent is required (within 6 months of hire) or certification of completion from a full-time or reserve police academy. Armed Security Certification, CPR/AED/First Aid Certified is preferred. * Working knowledge of data entry and basic computer programs is required. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities GUEST SERVICES * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. * Gives directions and provides escort to customers in need. DEPARTMENT OPERATIONS * Operates company vehicles as directed and patrols all sections of property. * Makes chip fills, jackpot verifications. * Regularly provides escorts of money and persons in money-handling positions. * Handles administrative duties assigned by manager. * Responsible for securing assets by radio communication; records all calls and movements in casino; logs all calls for security. * Responsible for completion of mandatory logs; ensures that all information is recorded and transmitted to appropriate OMDEC personnel and in compliance with outside regulatory agencies. * Ensures time records are accurate for hourly employees and updates attendance records. * Ensures assigned staff, are relieved from duty in order to take authorized break or meal periods and covers for department as necessary due to employee shortages. REGULATORY COMPLIANCE * Monitors all relevant activities of the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel. * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. * Ensures assigned staff is aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary. BUSINESS GROWTH/DEVELOPMENT * May assist assigned staff with accurate preparation of detailed daily, weekly, and monthly operating reports as required by the reporting senior. ORGANIZATIONAL GROWTH/DEVELOPMENT Leadership * Ensures newly assigned staff members are scheduled for and complete departmental orientation * Responsible for the selection and performance evaluation of all assigned staff. May discipline and/or terminate employees within the area of responsibility, as necessary, and in accordance with authority. May recommend employees for recognition or reward. * Provides job specific training to all newly hired employees or those assigned to mentor so they may perform their duties in accordance with acceptable job standards. * Visits work spaces, break areas and other work shifts in order to be available and/or visible to staff members with the express purpose of showing interest, concern, or appreciation. * Ensures applicable staff is aware of standards and expectations through publicity around their enforcement and effectively communicates consequences for not maintaining expected standards. * Ensures all employees within areas of responsibility receive fair and equitable treatment with regard to their respective terms and conditions of employment. * Trains new employees on job-specific tasks. * Schedules employees to ensure excellent guest services are maintained in conjunction with efficiency and business needs. Judgment/Decision-making * Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using data and information from experience. * Investigates, evaluates information, and makes final decisions regarding matters within the area of responsibility, guest/employee disputes and/or employee disciplinary actions in accordance with authority and ensures those decisions are in compliance with applicable laws, rules, regulations and established controls. COMMUNICATION * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Conducts at least bi-weekly One-on-One meetings with direct reports, soliciting input from employees. * On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff. * Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, requests for information, and ideas for improvement, are effectively relayed to management. * Provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings. * Interviews, investigates and documents all applicable incidents in accordance with company policy. * Performs all other related and compatible duties as assigned. Qualifications EMPLOYMENT AUTHORIZATION, WORK CARDS Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Osage Nation. CLEET training certificates required (within 6 months of hire). It is the responsibility of the employee to have all appropriate document(s) current and valid at all times. * Osage Nation Gaming License * Driver's License * Oklahoma ABLE Commission Server's License and Alcohol Compliance Education Test Passage * CLEET Certification (within 6 months of hire) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must be able to lift at least 20 lbs and push, pull, or drag up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Employee must be able to stand for long periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee is regularly exposed to fumes or airborne particles, including second-hand environmental smoke. The employee is regularly exposed to outside weather conditions. The noise level in the work environment is moderate to high. The employee is occasionally exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.

Under the direct supervision of the Chef, assist the servers in serving food, filling drinks, cleaning tables and work spaces, and stocking work areas while maintaining a friendly professional manner. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. MINIMUM QUALIFICATIONS: * Must be a minimum of 18 years of age. * Six Months of previous work experience preferred. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities SUPERVISION RESPONSIBILITIES: * None GUEST SERVICE: * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Observes and reports any and all unsafe behavior displayed by internal and external guests. DEPARTMENT OPERATIONS: * Prepares dining room for guests by setting tables and stocking all necessary supplies. * Maintains table settings by removing finished courses and replenishing utensils. * Refills drinks. * Supports wait staff by assisting them with delivery of food and retrieval of any supplies they may require. * Maintains a clean and sanitary bussing station. * Carries soiled dishes to the dishwasher to be cleaned. * Ensure availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials. * Performs all other related and compatible duties as assigned. REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents. * Protect the Company's value by keeping information confidential. * Perform assigned tasks under frequent supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team. * Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required. * Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Maintain physical condition and stamina appropriate to performance of assigned duties. PHYSICAL DEMANDS: * The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. * Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. * Ability to use hands to finger, handle, or feel. * Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Ability to lift upwards of 25 pounds. Ability to drag, push, or pull up to 50 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to endure heights. WORK ENVIRONMENT: * Work is typically performed within a Casino Restaurant setting. Exposure to second-hand smoke. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required. * Noise level in the work environment is moderate to high. * Employee may be exposed to blood/bodily fluids. * The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people. * Employee may be exposed to chemicals and hazardous material. * The employee may be exposed to risks associated with the use of tools/machinery.

The Senior Network Engineer is responsible for the design, implementation, optimization, and operational support of Osage Casinos' enterprise network across multiple casino and hospitality properties. This role owns core routing, switching, wireless infrastructure, WAN connectivity, VPN services, and high-level network security systems including firewalls, NAC, and DNS-layer defenses. The Senior Network Engineer ensures network availability, performance, security, and resilience in a regulated gaming environment and collaborates closely with cybersecurity and infrastructure teams to maintain secure, compliant operations. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. MINIMUM QUALIFICATIONS: * Must be a minimum of 21 years of age. * Bachelor's degree in MIS, IT, or related field, or equivalent professional experience will be considered in lieu of formal secondary education. * 7+ years of enterprise networking experience across multi-site environments, and experience supporting or collaborating within regulated environments (gaming, hospitality, healthcare, or Tribal enterprises) required. * Experience supporting network security systems such as firewalls, NAC, and DNS security required. * Cisco CCNP certification required; CCNP Enterprise preferred. * CCIE preferred. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities SUPERVISION RESPONSIBILITIES: * Not Applicable COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Conducts at least bi-weekly One-on-One meetings with direct reports, soliciting input from employees. * On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff. * Ensures company information provided by management is effectively communicated. DEPARTMENT OPERATIONS: * Administers, maintains, and optimizes LAN/WAN architecture across all Osage Casinos properties. * Supports Cisco Layer 2/3 switching and routing, including EIGRP, BGP, DMVPN, and/or SD-WAN technologies. * Designs and manages enterprise wireless networks using Cisco WLCs and APs, including RF planning, heatmapping, troubleshooting, and performance tuning. * Maintains external/guest Wi-Fi systems and ensures proper segmentation and security controls. * Oversees IP addressing, VLAN design, subnetting, and overall network topology across the enterprise. * Implements network infrastructure changes following established change control processes. * Administers Cisco ASA/FTD firewalls, firewall policies, VPN configurations, and rule hygiene. * Supports Cisco ISE NAC policies, 802.1x authentication, and guest/BYOD workflows. * Manages Cisco Umbrella DNS-layer security and Duo MFA integrations at a network/security level. * Assists cybersecurity with SecureX/XDR investigations and network-related incident response. * Ensures configuration baselines, segmentation standards, and Zero Trust-aligned controls are followed. * Manages Cisco AnyConnect remote access VPN and site-to-site VPNs. * Supports DNS, DHCP, and IPAM services and coordinates with server and application teams. * Uses SolarWinds, Meraki Insights, ThousandEyes, or similar tools to detect performance issues and optimize uptime. * Identifies, diagnoses, and resolves complex network problems across a multi-property environment. * Maintains detailed network diagrams, asset inventories, and configuration documentation. * Participates in an on-call rotation and may respond after hours to critical incidents. * Leads network modernization projects, upgrades, and site expansions. * Assists with lifecycle planning for network hardware refreshes, Wi-Fi redesigns, and new construction initiatives. * Coordinates with vendors, facilities, cybersecurity, and other IT teams during planning and deployment. * Maintains current knowledge of Cisco technologies, networking/security best practices, Wi-Fi evolution, Zero Trust principles, and emerging threats relevant to regulated gaming environments. * Contributes to a collaborative team environment and performs other related duties as assigned. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Strong expertise in Cisco routing, switching, wireless, and VPN technologies. * Working knowledge of Cisco ASA/FTD firewalls, Cisco ISE NAC, Cisco Umbrella, and Duo. * Understanding of Zero Trust network architecture, segmentation, and secure access controls. * Familiarity with SD-WAN concepts (if applicable). * Ability to interpret and troubleshoot RF conditions and Wi-Fi performance issues. * Strong diagnostic and analytical skills across complex distributed networks. * Ability to create and maintain technical documentation and network diagrams. * Strong communication skills and ability to explain technical issues to non-technical staff. * Ability to manage multiple projects with high complexity and provide timely updates. * Ability to travel (5-15%) to casino properties for projects, installs, and upgrades. * Performs all other related and compatible duties as assigned. GUEST SERVICE: * Provides excellent internal and external guest services, always treating internal and external guests with courtesy and consideration. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. * Responsible for promoting outstanding guest relations. REGULATORY COMPLIANCE: * Monitors all relevant activities of the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel. * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. * Ensures assigned staff are aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary. * Identifies legal requirements and government reporting regulations affecting area of responsibility and ensures policies, procedures and reporting are in compliance. * Maintains strong working knowledge of IT regulatory regulations and processes. * Ensure all aspects of IT Department activities and equipment are audit ready and compliant with all gaming regulatory requirements. * Adheres to all regulatory, audit, departmental and company policies. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Knowledge, skills, and experience in the hiring, training, scheduling, and supervision of staff, communications, decision-making, problem solving, complaint resolution, resource allocation, and customer service are preferred. * Read, write, speak, and understand the English language. Read Company or departmental reports, newsletters, and documents. * Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) * Protect the Company's value by keeping information confidential. * Ability to define problems, collect data, establish facts, and draw valid conclusions. * Perform assigned tasks under limited supervision. Follow written and verbal instructions. * Present facts and recommendations in oral and written form. Prepare written reports and correspondence as required. * Establish and maintain positive relationships with other upper management, supervisory staff, employees, and the public. Work well alone or within a team. * Utilize MS Office products at basic (create new documents, open/edit existing documents) to intermediate (import/export data, create templates) skill level. * Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities. * See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Travel locally, regionally, or out-of-state as needed. * Maintain physical condition and stamina appropriate to perform assigned duties. * Update job knowledge by participating in educational opportunities; professional organizations; attending expos/conventions; and developing/maintaining professional and personal networks. PHYSICAL DEMANDS: * The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls. * Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. * Ability to use hands to finger, handle, or feel. * Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Ability to lift upwards of 20 pounds. * Ability to drag, push, or pull up to 50 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: * Work is typically performed within an office and casino setting. * Exposure to second-hand smoke. * Evening and weekend shifts, extended hours, and irregular shifts may be required. Ability to work night and weekends required. * The noise level in the work environment is moderate to high. * The employee may be exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands.

This position is responsible for the overall maintenance, plumbing, and electrical components of the building and grounds. MINIMUM QUALIFICATIONS: * Must be a minimum of 18 years of age. * Six Months of previous work experience required. * Gaming, Hospitality, or Customer service work experience preferred. * Minimal of two to three years of experience in position related to assigned duties required. * Technical school or formal apprenticeship is preferred and may be required based on needs of the operation. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Observes and reports any and all unsafe behavior displayed by internal and external guests. DEPARTMENT OPERATIONS: * Responsible for general maintenance and repair of minor problems throughout the Casino as directed by immediate supervisor. * Operates lawn equipment as needed. * Organizes tools and supplies and makes requests to direct report as needed. * Operates Company vehicles as required. * Conducts preventive maintenance on all equipment as assigned. * Performs emergency maintenance on systems and equipment as required. * Troubleshoots and takes corrective action to ensure structural, electrical, plumbing, HVAC and refrigeration operate as needed. * Performs all other related and compatible duties as assigned. GUEST SERVICE: * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents. * Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) * Protect the Company's value by keeping information confidential. * Perform assigned tasks under frequent supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team. * Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required. * Utilize MS Office products at basic (create new documents, open/edit existing documents) skill level. * Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities. * See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Travel locally, or between properties as needed. * Maintain physical condition and stamina appropriate to performance of assigned duties. * Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. PHYSICAL DEMANDS: * The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. * Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. Must be able to endure heights. * Ability to use hands to finger, handle, or feel. Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Ability to lift upwards of 30 pounds. Ability to drag, push, or pull up to 100 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: * Work is typically performed within a Casino setting. Exposure to second-hand smoke. Noise level in the work environment is moderate to high. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required. * The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. * Employee may be exposed to blood/bodily fluids. * The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people. * Employee may be exposed to chemicals and hazardous material. * The employee may be exposed to risks associated with the use of tools/machinery

The Houseman is responsible for handling a variety of tasks with Osage Casinos Hotel including responding to various In-Room Guest Service Calls while providing courteous and professional guest service. Transfers clean and dirty linens and trash to/from designated areas. Assists with stocking and maintaining all Hotel Supply Areas for operations and Guest Room Attendant Carts. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. MINIMUM QUALIFICATIONS: * Must be a minimum of 18 years of age. * Six Months of previous work experience preferred. * Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities GUEST SERVICE: * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Observes and reports any and all unsafe behavior displayed by internal and external guests DEPARTMENT OPERATIONS: * Assist guests with baggage handling. * Responds to and fulfills In-Room Guest Service Calls for towels, linens, bedding, toiletries and amenities. * Assist Housekeeping team with room cleaning, when necessary. * Keeps all Hotel Supply Areas are clean, organized and properly stocked with supplies * Removes and transports soiled hotel bedding, vacuums rooms and hallways, mops floors, cleans, sanitizes, and stocks toiletries, towels, and hotel amenities. * Performs all other related duties as assigned. REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents. * Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) * Protect the Company's value by keeping information confidential. * Perform assigned tasks under frequent supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team. * Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required. * Utilize MS Office products at basic (create new documents, open/edit existing documents) skill level. * Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities. * See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Travel locally, or between properties as needed. * Maintain physical condition and stamina appropriate to performance of assigned duties. * Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. PHYSICAL DEMANDS: * The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. * Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. * Ability to use hands to finger, handle, or feel. * Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Must be able to endure heights. * Ability to lift upwards of 25 pounds. Ability to drag, push, or pull up to 50 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: * Work is typically performed within a Casino Hotel setting. Exposure to second-hand smoke. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. * Ability to work nights and weekends required. * Noise level in the work environment is moderate to high. * The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. * Employee may be exposed to blood/bodily fluids. * The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people. * Employee may be exposed to chemicals and hazardous material. * The employee may be exposed to risks associated with the use of tools/machinery.

Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information. MINIMUM QUALIFICATIONS/REQUIREMENTS: * Must be 18 years or older. * One year experience in customer service and cash handling. * Required to obtain an ABLE liquor license. * Hotel experience preferred. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities JOB DUTIES: * Registers guests, collects payment, and registers data regarding payment for expenditures. * Provides quotes for guests and upsell rooms whenever possible. * Ensures all charges are applied to the correct guest account. * Resolves all guest disputes. * Provides telephone answering service, deliver mail and answer inquiries regarding the surrounding area and attractions. * Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift. * Provides administrative and program support to management and staff. * Greets all guests and ensures an exceptional customer service experience. * Presents self in a professional manner, and meet company grooming standards. * Arranges medical aid for guests as needed. * Contributes to a team effort and accomplishes related results as required. * Other duties as assigned. Qualifications KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: * Knowledge of principles and practices regarding customer service in the Hotel industry. * Knowledge of computer utilization in daily operations. * Knowledge of location, surrounding area, and places of interest. * Skill in using hotel software, LMS/Infogenesis experience preferred. * Skill in providing excellent customer service. * Ability to maintain friendly, professional, and outgoing demeanor. * Ability to communicate clearly and effectively. * Ability to apply basic mathematical skills. * Ability to type and enter data. * Ability to solve practical problems and deal with guest situations. * Ability to understand and interpret a variety of instructions. * Ability to exhibit strong organizational skills and time management skills. PHYSICAL DEMANDS: * Required to stand and walk for prolonged period of time. * Ability to sit, stoop, kneel, or crouch while performing duties. * Use of hands to finger, handle or feel; use of hands and arms to reach. * Occasional requirement to lift or move upward of 25 pounds. WORK ENVIRONMENT * Work is generally performed in an office and Hotel setting. * Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required.

The Patrol Attendant position will patrol the non-gaming areas of the casino grounds which may include walking, answering guest questions, communicating company rules, and ensuring the safety of guests and their belongings. The Patrol Attendant will also monitor the property for any medical incidents, suspicious or criminal activity, property issues or potential problems. The Patrol Attendant will communicate information to security for an immediate response. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. SUPERVISION RESPONSIBILITIES: * None MINIMUM QUALIFICATIONS: * Must be a minimum of 18 years of age. * High School Diploma or GED Equivalent required. * Gaming, Hospitality or Customer Service industry preferred. * Prior experience in law enforcement, military or civilian security services preferred. * CLEET Security Officer certification or prior law enforcement experience preferred. * Maintain valid Driver's License. * CPR/AED/First Aid Certification required (within 6 months of hire). * Successful completion of Alcohol Compliance Education training. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Observes and reports all unsafe behavior displayed by internal and external guests. DEPARTMENT OPERATIONS: * Ensure that the property is properly secured. * Monitor incoming and outgoing guests. * Perform routine patrols, by vehicle and or foot. * Prioritize guest safety. * Provide jump starts to guest vehicles. * Provide directions to guests. * Shifts & schedules will reflect the needs of the business, including evenings and weekends. * Utilize security radio for communication. * Contact security to respond when necessary. * May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior. * Makes reports of lost and found items and detailed descriptions of people and incidences. * Interviews, investigates, and documents all applicable incidents in accordance with company policy. * Performs all other related and compatible duties as assigned. GUEST SERVICE: * Provides excellent internal and external guest services, always treating internal and external guests with courtesy and consideration. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. * Gives directions and provides escort to guests in need. REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Read, write, speak, and understand the English language. Read Company or departmental reports, newsletters, documents, work instructions, and departmental schedules. * Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) * Protect the Company's value by keeping information confidential. * Perform assigned tasks under frequent supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with managerial staff, co-workers, guests, and the public. Work well alone or within a team. * Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required. * Utilize MS Office products to an intermediate skill level. * Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities. * See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Travel locally, or between properties as needed. * Maintain physical condition and stamina appropriate to performance of assigned duties. * Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. PHYSICAL DEMANDS: * The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls. * Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. * Ability to use hands to finger, handle, or feel. * Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Ability to lift a minimum of 10 pounds. * Ability to drag, push, or pull up to 50 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: * Work is typically performed within a Casino and/or Casino Hotel setting. Some work is performed in an outdoor setting with exposure to natural weather conditions. * Exposure to fumes or airborne particles, including second-hand environmental smoke. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required. * Noise level in the work environment is moderate to high. * The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. * Employee may be exposed to blood/bodily fluids. * The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.

The AML/CFT Compliance Officer is responsible for leading and overseeing the Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) program ensuring adherence to all related regulations by monitoring transactions, identifying, and investigating suspicious activity, filing necessary reports, and conducting customer due diligence. This position will provide strategic oversight for AML, BSA and OFAC policy compliance and will work with senior management and operations to manage AML, CDD/EDD and KYC policies and practices to ensure compliance with the Bank Secrecy Act. MINIMUM QUALIFICATIONS: * Bachelor's degree in Criminology, Accounting, or related field. * 5 plus years of experience in AML/KYC and financial crimes. Casino experience preferred. * Advanced knowledge of compliance tools such as LexisNexis, Clear, Kinectify, Everi Compliance, or similar, required. * Professional Designation (CAMS, CFE, CIA) is preferred. * 3 years' experience leading, coaching and mentoring direct reports. * Experience in data analytics (data gathering, transformation, analytics, and reporting) * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities SUPERVISION RESPONSIBILITIES: Title 31 Coordinator and Title 31 Analyst COMMUNICATION: * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively presents relevant data and items for review to the compliance committee and subcommittee * Observes and reports all unsafe behavior displayed by internal and external guests. DEPARTMENT OPERATIONS: * Oversee and ensure overall BSA compliance. * Provide strategic leadership over the AML compliance department and program, including AML transaction/activity review, currency transaction reporting, KYC reviews, customer due diligence/enhanced due diligence (CDD/EDD) reviews, OFAC reviews, suspicious activity investigations and reporting, risk assessment, and AML training. * Serve as the Subject Matter Expert (SME) developing and refining the AML program ensuring that training is aligned to these initiatives. * Partner with department leaders to help identify, manage, and mitigate AML compliance risks in operational areas. * Prepare and present reports for executive leadership, committees, and other needs as necessary. * Strategically identify continuous improvement for AML program elements including policy/procedures, training, monitoring, risk assessment, governance, and reporting. * Create a culture of compliance and empower team members to act with confidence in reporting. * Lead the execution of continuous monitoring. * Ensure proper and timely SAR filing. GUEST SERVICE: * Provides excellent internal and external guest services, always treating internal and external guests with courtesy and consideration. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. KNOWLEDGE, SKILLS, AND ABILITIES: * Read, write, speak, and understand the English language. Read Company or departmental reports, newsletters, and documents. * Ability to multitask time-sensitive projects. * Protect the Company's value by keeping information confidential. * Perform assigned tasks under limited supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with managerial staff, co-workers, guests, and the public. Work well alone or within a team. * Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required. * Utilize MS Office products to an intermediate skill level. * Strong analytical and problem-solving abilities. * See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Travel locally, or between properties as needed. * Maintain physical condition and stamina appropriate to performance of assigned duties. REGULATORY COMPLIANCE: * Maintains excellent working relationships with other company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act, and Privacy Act. Qualifications PHYSICAL DEMANDS: * The employee is regularly required to sit, walk, and stand for extensive periods of time, and use hands to finger, handle, or feel objects, tools, or controls. * Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. * Ability to use hands to finger, handle, or feel. * Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Ability to lift upwards of 25 pounds. * Ability to drag, push, or pull up to 25 pounds. * Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: * Work is performed within office and casino operational settings. * Use personal computer systems and other devices to effectively perform job functions. * Exposure to second-hand smoke. * Evening and weekend shifts, extended hours, and irregular shifts may be required. * Noise level in the work environment is low to moderate. * The employee is regularly exposed to risks associated with travel between properties and bank and forth to other areas as may be required due to business demands. * The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.

Under general supervision of the Food and Beverage Manager, washes and sanitizes all equipment and utensils used in food preparation. MINIMUM QUALIFICATIONS: * Must be a minimum of 18 years of age. * Restaurant experience preferred. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities COMMUNICATION: * Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, request for information, and ideas for improvement are effectively relayed to management. * Facilitates the flow of information throughout the area of responsibility by presiding over scheduled meetings with staff and team members as required. * Stays informed of company information and communications by reviewing all e-mails, digital boards and SharePoint. DEPARTMENT OPERATIONS: * Loads, runs, and unloads dish machine. * Properly stores all clean tableware and kitchenware. * Prepares and maintains work areas, making sure there are adequate levels of clean tableware for dining room and kitchen. * Monitors dish machine water temperature and chemical usage to ensure sanitary wash cycle. * Keeps assigned food preparation and production areas clean and safe. * Properly uses and maintains adequate levels of detergents and cleaning supplies. * Reports any functional or mechanical problems immediately. * Receives and properly store food and beverage product deliveries. * Buses tables and handles tableware carefully to prevent breakage and loss. * Breaks down boxes, bags and hauls garbage and recyclables to dumpster at designed times and to designated areas. * Cleans floors, walls, wash tubs, counters, and shelves; cleans mop sink area. * Properly disposes of grease and garbage left in pots and pans. * Assist cooks in storing food and supplies; assists in unloading delivery trucks. * Operates safely and is compliant with all local, state and federal regulations. * Contributes to a team effort and accomplishes related results as required. * Performs other duties as required. GUEST SERVICE: * Provides excellent internal and external guest services, treating all guests with courtesy and consideration at all times. * Cooperates and communicates with all employees, always exhibiting mutual respect and consistently projecting a positive, helpful image and attitude. * Monitors production and service levels by interacting with guest and staff REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Knowledge of kitchen equipment and utensils maintenance operations. * Knowledge of safe practices in a kitchen working environment. * Ability to work in a busy, fast paced environment. * Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents. * Protect the Company's value by keeping information confidential. * Perform assigned tasks under frequent supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team. * Communicate information and suggestions in oral and written form. * Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities. * See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Travel locally, or between properties as needed. * Maintain physical condition and stamina appropriate to performance of assigned duties. * Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. PHYSICAL DEMANDS: * Required to stand or walk for up to 8 hours per day. * Ability to sit, stoop, kneel or crouch while performing duties. * Ability to use hands to finger, handle, or feel. * Ability to use arms to reach and lift above shoulders. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. * Must have normal auditory and good verbal communication. * Ability to lift, push, or pull upwards of 50 pounds. WORK ENVIRONMENT: * Work is typically performed within a kitchen and Casino setting. * Exposure to second-hand smoke and a high noise level. * Exposure to heat, fumes and steam. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required. * The employee may be exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. * The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.

Responsible for the development of market segments and solicitation of new customer relationships and accounts while maintaining existing relationships with current accounts. The Hotel and Banquet Sales Specialist consistently strives to maximize revenue and promote relationships through effective negotiation of guest rooms, meeting space rental, and competitive quotes for food and beverage services. Plans, coordinates, and executes meetings, trainings, conferences, and banquets. Specifically responsible for performing the following tasks to the highest stands. * Responsibly represent the Osage Casino and Hotel through conducting conferences, making proposals and other external sales presentations to prospective customers to solicit, explain, negotiate, and close hotel and banquet sales. Utilize discretion and authority to negotiate contracts and establish approved Osage Casino agreements with vendors. * Travel and engage in sales activities outside of the property to meet with and entertain customers and prospective customers, participate in tradeshows, and industry and community events to promote facilities, to make proposals, maintain contacts, and to close deals. * Provide Osage proposals and/or contracts to advise prospective groups for meeting space and/or banquet date, space, and availability rate to meet group's accommodations. Develop and quote prices, following enterprise standards. * Attend weekly sales departmental meetings and other scheduled meetings to support business operations, e.g., BEO meetings, tentative review, lost business review, group-pick up etc. * Conduct site inspection and property tours with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. MINIMUM QUALIFICATIONS: * Must be a minimum of 21 years of age. * Bachelor's degree in Business Administration, Hospitality, or related field, and four (4) years of industry specific experience required. * Luxury hotel/resort environment preferred. * Proven history of consistently exceeding sales quotas and targets for a minimum of 4 years. * Proven ability to represent the organization at industry and non-industry events, serving as a company brand ambassador. * Experience with cold calling and telemarketing skills. * Must be punctual and dependable in reporting to work as scheduled and completing assigned tasks. * This is an on-site position and not a hybrid position. * Must maintain a neat and hygienic appearance. * Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued by the Osage Nation. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job function with or without reasonable accommodation. Responsibilities COMMUNICATION: * Makes efforts to stay informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to Sales Manager. * Effectively relates ideas for improvements to management in accordance with chain of command. * Facilitates the flow of information throughout the department by presiding over scheduled meetings with the members of the departmental team as required. DEPARTMENT OPERATIONS: * Assists internal and external clients in developing their banquet or room block. * Approves banquet and room block sales contract negotiations to ensure negotiated rates are in line with the overall financial goals of the company. * Manage relationships with area vendors to provide services for clients and hotel guests. * Business solicitation, generating sales, manage sales for designated Osage Casino property and other properties as needed. * Develop and implement an effective strategic sales plan. * Receives and delegates incoming leads and RFPs. Oversees follow-through in a timely manner. * Represents sales team at numerous networking events, community events, and organization meetings. Assigns sales team members to attend specific networking events to generate more sales leads and community awareness. * May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior. * Makes decisions regarding scheduling of activities and facilities related to banquet room blocks. * Coordinates sales operations with other departments. * Oversees banquet space calendar, sales reports, lead lists, and mailing lists. * Consults with all involved parties of sales to establish goals, services required, and fee schedules. * Prepares and maintains any required documentation. * Prepares and provides post-activity evaluation data as appropriate to the objectives of the position. * Conducts weekly BEO meetings with appropriate members of management. * Prepares promotional materials and correspondence to all or some participants. * Responsible for notifying the Marketing Department, in a timely manner, of the need for advertising media for press releases, mailings, posters, flyers, newsletters, brochures and other promotional materials. * Collaborate with the Marketing Department to create effective sales materials and advertising pieces to drive sales to Osage properties. Develop further online presence by examining online resources and evaluating potential ROI. * Actively seeks and brings in additional business. * Develop creative sources, programs, and client groups for potential revenue generation. Identify segments for growth potential and develop strategies to achieve that growth. * Creates and initiates action plans to approach and secure new business for sales team. Creates a focused selling message with sales strategies, scripts, sales tactics, and techniques. * A willingness to learn new programs to support future job responsibilities. * Performs all other duties and projects assigned by the Sales Manager and/or Director of Hospitality. GUEST SERVICE: * Provides excellent internal and external guest services, always treating internal and external guests with courtesy and consideration. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. * Arranges banquets, meetings, training sessions, receptions, and all other applicable sales activities. * Develops, manages, and nurtures new business relations with all clients and casino guests. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Read, write, speak, and understand the English language. Read Company or departmental reports, newsletters, and documents. * Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) * Protect the Company's value by keeping information confidential. * Perform assigned tasks under moderate supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with managerial staff, co-workers, guests, and the public. Works well alone and within a team. * Present information and suggestions in oral and written form. * Prepare written documents and complete reports as required. * Must have a strong understanding of Microsoft Office products including but not limited to; Excel, PowerPoint, Outlook, and Visio (create new documents, open/edit existing documents) to intermediate (import/export company data, create templates) skill level. * A/V experience required. * Must have sales experience and knowledge of the business responsibilities associated with this position. * Must demonstrate the ability to plan and execute the sales department's efforts in driving revenue for the Osage Casinos Hotel and Banquet space and other properties as required. * Must be able to work creatively and effectively in high-pressure situations. * Supervisory experience preferred. * Must adhere to timelines and due dates diligently. * Exercise sound judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities. * See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Travel locally or regionally as needed. * Maintain physical condition and stamina appropriate to performance of assigned duties. * Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. * Must have the ability to effectively organize materials, set priorities, and provide feedback or follow up. Must have good analytical and critical thinking skills. * Develops and submits for approval the annual departmental operating budget and justification assessments. * Monitors and ensures expenses remain within operational projections or approves variances as may be necessary to ensure departmental services are maintained or enhanced. * Provides timely and accurate analysis of departmental related statistics, analytical reports, and related operating expenses that will ensure the department functions in an effective, efficient, and profitable manner. * Produce weekly sales generation report and monthly end summary of performance for all market segments compared to plan and last year, combining hotel and banquet sales. * Performs all other related and compatible duties as assigned. * Forms opinions and makes decisions based on information and the identification of available facts. * Makes decisions or draws conclusions using data and information from experience. * Investigates, evaluates information, and makes final decisions regarding departmental operational matters, guest/employee disputes and/or employee disciplinary actions in accordance with authority and ensures those decisions are in compliance with applicable laws, rules, regulations, and established controls. * Continually evaluates means and methods of departmental operations to ensure maximum efficiency. Implements timely corrective action as necessary to ensure achievement of objectives. * Must be able to coordinate and develop all aspects of any type of special event for internal and external clients. * Must be willing to assist with manual set-up, clean-up and any other physical duty that may occur during an event. PHYSICAL DEMANDS: * The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls. * Ability to sit, stoop, kneel or crouch while performing duties. * Ability to use hands to finger, handle, or feel. * Must have normal auditory and good verbal communication. * Ability to lift upwards of 75 pounds. * Ability to drag, push, or pull up to 100 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. * Required to sit at a computer for long periods. REGULATORY COMPLIANCE: * Monitors all relevant activities of the department, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by department personnel. * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. WORK ENVIRONMENT: * Work is performed within a casino and banquet setting. * Uses personal computer systems and/or other devices to effectively perform job functions. * Exposure to second-hand smoke. * Evening and weekend shifts, extended hours, and irregular shifts may be required. Ability to work night and weekends is required. * Noise level in the work environment is moderate to high. * The employee is occasionally exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. * The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.

Responsible for the overall effective and efficient coordination and supervision of the Soft Count Department as assigned by the reporting senior. MINIMUM QUALIFICATIONS: * Must be at least 18 years of age. * Bachelor's degree in Business Administration, Hospitality or Gaming plus 3 months of department-specific experience; or Associate's degree in Business Administration, Hospitality or Gaming, plus 6 months or more of department-specific work experience; or one (1) year of department-specific experience. * A Bachelor's degree is preferred. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities GUEST SERVICES * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. REGULATORY COMPLIANCE * Monitors all relevant activities of the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel. * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. * Ensures assigned staff is aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary. * Ensures the integrity of all Soft Count transactions. * Assists in table games drops, e-gaming drops, counting money, and reconciling gaming revenue. * Prepares & verifies various reports, including stiff sheets, transfer sheets, audit fills and credit slips; reconciles all totals to the Master Summary; forwards all information to appropriate individual(s) and maintains all required paperwork. * Conducts the necessary research to effectively resolve Soft Count disputes BUSINESS GROWTH/DEVELOPMENT * May assist assigned staff with accurate preparation of detailed daily, weekly, and monthly operating reports as required by the reporting senior. ORGANIZATIONAL GROWTH/DEVELOPMENT Leadership * Ensures newly assigned staff members are scheduled for and complete departmental orientation * Responsible for the selection and performance evaluation of all assigned staff. May discipline and/or terminate employees within the area of responsibility, as necessary, and in accordance with authority. May recommend employees for recognition or reward. * Provides job specific training to all newly hired employees or those assigned to mentor so they may perform their duties in accordance with acceptable job standards. * Visits work spaces, break areas and other work shifts in order to be available and/or visible to staff members with the express purpose of showing interest, concern, or appreciation. * Ensures applicable staff is aware of standards and expectations through publicity around their enforcement and effectively communicates consequences for not maintaining expected standards. * Ensures all employees within areas of responsibility receive fair and equitable treatment with regard to their respective terms and conditions of employment. * Trains new employees on job-specific tasks. * Schedules employees to ensure excellent guest services are maintained in conjunction with efficiency and business needs. Judgment/Decision-making * Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using data and information from experience. * Investigates, evaluates information, and makes final decisions regarding matters within the area of responsibility, guest/employee disputes and/or employee disciplinary actions in accordance with authority and ensures those decisions are in compliance with applicable laws, rules, regulations and established controls. COMMUNICATION * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Conducts at least bi-weekly One-on-One meetings with direct reports, soliciting input from employees. * On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff. * Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, requests for information, and ideas for improvements are effectively relayed to management. * Performs all other related and compatible duties as assigned. Qualifications PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is required to reach with hands and arms, and to climb or balance, and stoop, kneel, crouch or crawl. The employee must be able to lift at least 30 lbs and push, pull, or drag up to 150 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. The employee is regularly exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment is moderate to high. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.

Responsible for the overall effective and efficient supervision of all casino floor shift operations as assigned by the reporting senior. MINIMUM QUALIFICATIONS: * Must be at least 18 years of age * Bachelor's degree in Business Administration, Hospitality or Gaming plus three (3) months of job related work experience to include casino operations and supervisory experience in a related department or business or Associate's degree in Business Administration, Management, and six (6) months or more of job related work experience to include casino operations and supervisory experience in a related department or business or one year of job related work experience to include casino operations and supervisory experience in related department or business required. * Required to obtain an ABLE liquor license. * Experience as a Guest Service Representative preferred. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Conducts at least bi-weekly One-on-One meetings with direct reports, soliciting input from employees. * On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff. * Ensures company information provided by management is effectively communicated. DEPARTMENT OPERATIONS: * Ensures staff is assigned in accordance with work schedules and covers for staff as necessary due to employee shortages and updates attendance records. * Ensures employees assigned to shift are performing duties in accordance with approved performance standards and are relieved from duty in order to take authorized break or meal periods. * Completes inventory of required equipment and supplies and prepares requisitions for replacements as necessary. * Inspects work stations and other areas of responsibility to ensure they are clean, well-organized, safe and well maintained. * Verifies Jackpots. * Responsible for maintenance of machines regarding any malfunctions. * Makes minor repairs on gaming devices in accordance with training and procedures. * Reactivates all "out of order" machines on the casino floor as efficiently as possible. * Assists in all service requirements that are necessary in gaming machine equipment. * May assist assigned staff with accurate preparation of detailed daily, weekly, and monthly operating reports as required by the reporting senior. * Ensures newly assigned staff members are scheduled for and complete departmental orientation. * Responsible for the selection and performance evaluation of all assigned staff. May discipline and/or terminate employees within the area of responsibility, as necessary, and in accordance with authority. May recommend employees for recognition or reward. * Provides job specific training to all newly hired employees or those assigned to mentor so they may perform their duties in accordance with acceptable job standards. * Visits work spaces, break areas and other work shifts in order to be available and/or visible to staff members with the express purpose of showing interest, concern, or appreciation. * Ensures applicable staff is aware of standards and expectations through publicity around their enforcement and effectively communicates consequences for not maintaining expected standards. * Ensures all employees within areas of responsibility receive fair and equitable treatment with regard to their respective terms and conditions of employment. * Trains new employees on job-specific tasks. * Schedules employees to ensure excellent guest services are maintained in conjunction with efficiency and business needs. * Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using data and information from experience. * Investigates, evaluates information, and makes final decisions regarding matters within the area of responsibility, guest/employee disputes and/or employee disciplinary actions in accordance with authority and ensures those decisions are in compliance with applicable laws, rules, regulations and established controls. * Performs all other related and compatible duties as assigned. GUEST SERVICE: * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. REGULATORY COMPLIANCE: * Monitors all relevant activities of the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel. * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. * Ensures assigned staff is aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Knowledge, skills, and experience in the hiring, training, scheduling, and supervision of staff, communications, decision-making, problem solving, complaint resolution, resource allocation, and customer service are preferred. * Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents. * Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) * Protect the Company's value by keeping information confidential. * Perform assigned tasks under moderate supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with other upper management, supervisory staff, employees, and the general public. Work well alone or within a team. * Present facts and recommendations in oral and written form. Prepare written reports and correspondence as required. * Utilize MS Office products at basic (create new documents, open/edit existing documents) to intermediate (import/export data, create templates) skill level. * Exercise sound judgment and solicit assistance for decisions in a manner consistent with the essential job duties and responsibilities. * See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Travel locally, regionally, or out-of-state as needed. * Maintain physical condition and stamina appropriate to performance of assigned duties. * Update job knowledge by participating in educational opportunities; professional organizations; attending expos/conventions; and developing or maintaining professional networks. PHYSICAL DEMANDS: * The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. * Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. * Ability to use hands to finger, handle, or feel. Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Ability to lift upwards of 30 pounds. Ability to drag, push, or pull up to 150 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: * Work is typically performed within a Casino setting. Exposure to second-hand smoke. Noise level is moderate to high. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required. * The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. * The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people. * The employee may be exposed to risks associated with the use of tools/machinery.

This position is responsible for protecting all Osage Casino assets and maintaining the integrity of gaming in the Osage Casinos utilizing all Surveillance equipment and floor observations. This employee sole responsibility is to observe and report. The Employee must perform all duties in accordance with the internal policies, procedures, and controls, as well, as applicable laws and gaming regulations. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. MINIMUM QUALIFICATIONS: * Must be at least 18 years of age. * Requires ability to use Microsoft Office Suite programs, data entry, and the Internet. * Previous casino experience preferred. * Must have a clean driving record. * Must have reliable telephone access. * Must be able to travel to casino sites other than the home site to fill in as needed. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities GUEST SERVICE: * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Reviews reports, bulletins, e-mails and other forms of communication to ensure that all job duties are met. REGULATORY COMPLIANCE: * Maintains excellent working relationships with all Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Casinos, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, TICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Read, write, speak and understand the English language. Read professional publications, industry magazines/ journals, newsletters, and documents. * Prepare written reports and correspondence to upper management as required. Excellent report writing skills, detail-oriented, proper grammar, and spelling - final reports must be admissible in court. * Perform basic mathematical computations (add, subtract, multiply, divide into all units of measure, including whole numbers, common fractions, and decimals.) * Must have the ability to learn, or possess the prior knowledge, of all casino games, as well as casino related department procedures and various Federal, State and Tribal regulations. * Must have a working knowledge of data entry programs, utilize MS Office products at basic (create new documents, open/edit existing documents) to intermediate (import/export data, create templates) skill level, and the internet. * Must possess excellent organizational and analytical skills. * Protect the Company's value by keeping all information confidential. * Perform assigned tasks under limited supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with supervisory staff, and fellow employees. Work well alone or within a team. * Must have the ability to see problems and avoid situations that could be deemed to be illegal or represent a safety hazard to fellow employees or customers. * Must maintain a professional attitude and appearance that positively represents Osage Casinos. * Conducts investigations into all relevant casino related activities through the use of Electronic Surveillance systems. * Must have the ability to learn how to operate all Surveillance equipment with a high degree of skill, including but not limited monitors, computers, controllers, cameras and digital recording devices. * Drafts reports pertaining to observed activities as well as logs and other records, as required. * Conducts observations of all departments and applicable job functions to assure compliance with established laws, regulations, policies, procedures and internal controls. * Meets the attendance guidelines of the job and adheres to regulatory, departmental and Osage Casinos policies. * Enforces Osage Casino Company policies and procedures as well as Federal, State and Tribal regulations, compacts and internal controls through the observation and reporting of relevant events. * Reports incidents of sexual harassment, unfair labor practices, abuse, waste, unsafe working conditions and other Human Resource issues to management. * Communicates with the Surveillance Supervisor regarding Surveillance Department activities. * Conducts training assignments as required by the Surveillance Supervisor to maintain compliance with regulations. * Conducts regular inspections to ensure that all Regulatory requirements are being met by the operations staff. * Ensures that the Surveillance equipment is functional and ensures malfunctions are logged according to policy and regulation. * Must have the ability to define problems, collect data, establish facts, and draw valid conclusions. * Must have the ability to follow complex instructions and perform tasks under limited supervision. * Adheres to the Surveillance Confidentiality and Fraternization Agreement. PHYSICAL DEMANDS: * Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. * Ability to sit, stoop, kneel or crouch while performing duties. * Must have normal auditory and good verbal communication. * Must be able to reach with hands and arms. * Ability to lift upwards of 30 pounds. * Ability to sit for extended periods of time. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. WORK ENVIRONMENT: * Regularly uses computer systems and/or other devices to effectively perform job functions. * Exposure to second-hand smoke. * Evening, weekend, and holiday shifts will be required. Extended hours and irregular shifts may be required. * The noise level in the work environment is moderate to high. * The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands.

A banquet server prepares the tables and banquet area before guests arrive, serving many different dishes and courses to guests during a meal, and clearing the tables and banquet area after the guests depart. You will report to the Banquets Manager. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. MINIMUM QUALIFICATIONS: * Must be a minimum of 18 years of age. * Must be 21 years of age to bartend. * One (1) year of prior banquet experience. * Must obtain a food handler's license. * Must obtain an ABLE liquor license. * Will respond to simple complaints or inquiries from guests, members of the business community, and regulatory agencies. * Calculate basic math functions (addition, subtraction, multiplication, division, and percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory. * Speak, read, and write English. * Teamwork skills are required to help overall success and enjoyment of the guest. * Must have basic knowledge of service standards, guest relations, food and beverage preparations. * Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities SUPERVISION RESPONSIBILITIES: None DEPARTMENT OPERATIONS: * You will assist banquet managers in the serving of guests during banquet responsibilities. * Serve the beverage and food in the appropriate order and in tune with the expectation of the supervisor so as to ensure consistency throughout the banquet. * Greet and welcome guests and respond to their requests. * Set up banquet room as requested by the supervisor to include glassware, service ware, and linens. * You will perform side work providing a safe and clean work environment. * Remove dishes as guests finish each meal at the end of each meal or function. * Clean, organize and restock equipment/product returning from catering events. * Understand safety responsibilities and environmental laws by following established procedures, policies, training and involvement activities. * Abide by all state, county laws and Osage policies about the serving of alcoholic beverages, policies on safe food handling while following safety and health standards. * Perform other responsibilities that may be assigned. GUEST SERVICE: * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Observes and reports any and all unsafe behavior displayed by internal and external guests. REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents. * Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) * Protect the Company's value by keeping information confidential. * Perform assigned tasks under frequent supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team. * Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required. * Utilize MS Office products at basic (create new documents, open/edit existing documents) skill level. * Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities. * See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Travel locally, or between properties as needed. * Maintain physical condition and stamina appropriate to performance of assigned duties. PHYSICAL DEMANDS: * The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. * Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. * Ability to use hands to finger, handle, or feel. * Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Must be able to endure heights. * Ability to lift upwards of 50 pounds. * Ability to drag, push, or pull up to 100 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: * Work is typically performed within a casino and banquet setting. * Exposure to second-hand smoke. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required. * Noise level in the work environment is moderate to high. * The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. * Employee may be exposed to blood/bodily fluids. * The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people. * Employee may be exposed to chemicals and hazardous material. * The employee may be exposed to risks associated with the use of tools/machinery.

Deal the games currently being dealt at Osage Casinos, such as Blackjack, Roulette, Pai Gow Poker and Craps and newer games as implemented. Responsible for ensuring maximum customer satisfaction by exhibiting efficiency in dealing the assigned game and displaying a friendly and outgoing personality. MINIMUM QUALIFICATIONS: * Must be at least 18 years of age. * 6 months of previous work experience. * Craps experience preferred. * Gaming, Hospitality or Customer Service industry preferred. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities GUEST SERVICES * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. * Ensures maximum guest satisfaction by exhibiting efficiency in dealing the assigned game, displaying a friendly and outgoing personality. * Provides directions, assistance, and/or information as may be required to ensure guest satisfaction. DEPARTMENT OPERATIONS * Deals a variety of card games consistently and accurately. * Maintains the security and integrity of assigned games at all times. * Participates in special casino promotions and creates excitement for those playing. * Ensures appearance of table and gaming supplies are maintained in a clean and functional manner. * Notifies supervisor of any irregularities in guest play. * Contacts the reporting senior who may be able to solve game disputes. * Uses all available resources to complete essential duties and responsibilities. * Constantly looks for service opportunities. REGULATORY COMPLIANCE * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. * Knows and follows Osage Million Dollar Elm Casino table games policies and procedures and table games rules of play. BUSINESS GROWTH/DEVELOPMENT * May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior. COMMUNICATION * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Communicates and enforces rules during a game in a verbally effective and polite fashion. * Performs all other related and compatible duties as assigned. Qualifications PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls and shall be required to stand or sit for extensive periods of time. The employee is required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must be able to engage in repetitive motion using wrists, fingers and hands. The employee must be able to lift at least 20 lbs and push, pull, or drag up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. The employee is regularly exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment is moderate to high. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.