How To Become An Outbound Associate: What It Is and Career Path

What is an outbound associate and how to become one

Updated January 8, 2025

2 min read

There is more than meets the eye when it comes to being an outbound associate. For example, did you know that they make an average of $18.84 an hour? That's $39,187 a year! Between 2018 and 2028, the career is expected to grow 1% and produce 46,900 job opportunities across the U.S.

ScoreOutbound AssociateUS Average

Salary

3.1

Avg. Salary $39,187

Avg. Salary $59,228

Stability level

6.4

Growth rate 1%

Growth rate 0.3%

Diversity

3.7

Race

American Indian and Alaska Native 0.89%

Asian 3.93%

Black or African American 17.79%

Hispanic or Latino 17.79%

Unknown 3.52%

White 56.07%

Gender

female 43.31%

male 56.69%

Age - 33

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 33

Stress level

6.4

Stress level is manageable

7.1 - high

Complexity level

6.0

Complexity level is intermediate

7 - challenging

Work life balance

10.0

Work life balance is excellent

6.4 - fair

Key steps to become an outbound associate

Explore outbound associate education requirements

Most common outbound associate degrees

High School Diploma

43.0 %

Bachelor's

22.2 %

Associate

20.1 %

Start to develop specific outbound associate skills

Skills	Percentages
Outbound Calls	17.40%
Processing Transactions	8.50%
Risk Management	8.41%
COB	8.01%
Medical Review	7.90%

Complete relevant outbound associate training and internships

Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New outbound associates learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an outbound associate based on U.S. Bureau of Labor Statistics data and data from real outbound associate resumes.

Research outbound associate duties and responsibilities

Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
Used inventory gun scanner to process/palletize totes/cases for end-of-line order shipment with FIFO basis.
Place products on pallets using proper lifting/safety technique.
Receive inbound telephone calls from members and providers across the country actively participating in multiple Medicaid plans.

Prepare your outbound associate resume

When your background is strong enough, you can start writing your outbound associate resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an outbound associate resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable outbound associate resume templates

Build a professional outbound associate resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your outbound associate resume.