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Outbound sales representative skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
Frederik Beuk,
Dr. Matteo Cantarello Ph.D.
Outbound sales representative example skills
Below we've compiled a list of the most critical outbound sales representative skills. We ranked the top skills for outbound sales representatives based on the percentage of resumes they appeared on. For example, 25.2% of outbound sales representative resumes contained outbound sales as a skill. Continue reading to find out what skills an outbound sales representative needs to be successful in the workplace.

15 outbound sales representative skills for your resume and career

1. Outbound Sales

Here's how outbound sales representatives use outbound sales:
  • Targeted Outbound sales representative- Contacted targeted customers for sales
  • Assist in recruiting, selecting and training new outbound sales and retention representatives to maintain budgeted OBS payroll hour level.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how outbound sales representatives use customer service:
  • Presented and promoted communications and entertainment services to new and existing customers in outbound calls while providing excellent customer service.
  • Demonstrated ability to find and assess potential sales opportunities * Demonstrated strong customer service and relationship building skills.

3. Excellent Interpersonal

Here's how outbound sales representatives use excellent interpersonal:
  • Demonstrated excellent interpersonal skills combined with an intuitive and professional approach contributed to an above average conversion rate.
  • Demonstrated excellent interpersonal, communication and time management skills in highly competitive environment.

4. Excellent Organizational

Here's how outbound sales representatives use excellent organizational:
  • Self-motivated, adaptable and have excellent organizational, communication and planning skills.
  • Fast paced environment requiring excellent organizational skills and high levels of productivity.

5. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how outbound sales representatives use crm:
  • Tracked purchase orders, calls dialed, cancelled orders and real-estate property purchases through Marriott's CRM Sales force.
  • Maintained records of customer contact through CRM and generated reports on request for individual customers both internally and externally.

6. Inbound Calls

Here's how outbound sales representatives use inbound calls:
  • Received inbound calls for customers who expressed interest in purchasing security systems for whether it was residential or commercial.
  • Serviced inbound calls from Spanish speaking and special credit class customers and served as assistant trainer in bi-lingual class.

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7. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how outbound sales representatives use telephone calls:
  • Promote Cable ONE services to new customer accounts via in-bound and some out-bound telephone calls.
  • Placed outbound telephone calls to increase market share and account penetration.

8. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how outbound sales representatives use cold calls:
  • Managed campaigns of qualified or cold calls to collaborate with an NSC sales representative to close or set installation equipment.
  • Warm and Cold calls to previous customers that have bought in the past 10 years from National Pen Company.

9. Sales Quota

Here's how outbound sales representatives use sales quota:
  • Exceeded 100% sales quota consistently as well as increased sales revenue by 15% per year.
  • Meet and exceed all assigned and personal sales quotas and achieve targeted customer experience scorecard metrics.

10. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how outbound sales representatives use customer relationships:
  • Generated storage container and mobile office rentals and sales by acquiring new and maintaining existing customer relationships.
  • Assessed customer relationships and identify opportunities to cross sell other products and services.

11. Customer Accounts

Here's how outbound sales representatives use customer accounts:
  • Maintain standard documentation of customer accounts.
  • Reviewed and troubleshot existing customer accounts.

12. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how outbound sales representatives use product knowledge:
  • Maintain detailed sales product knowledge including competitive information and learning.
  • Train, mentor and coach new Sales Representatives on product knowledge of windows, doors, and siding with closing techniques.

13. Sales Process

Here's how outbound sales representatives use sales process:
  • Developed a unique sales process later implemented for training new sales representatives.
  • Trained new Sales Reps in managing the sales process and acted as a second voice to close sales.

14. Sales REP

Here's how outbound sales representatives use sales rep:
  • Coordinated appointment schedule with Sales representative for maximum face time with new sales appointments
  • Self-motivated inside a sales representative with excellent communication skills and high positive energy.

15. Sales Scripts

Here's how outbound sales representatives use sales scripts:
  • Assisted management with training, scheduling, and continuously updating our sales scripts.
  • Developed personalized sales scripts to enhance the level of sales.
top-skills

What skills help Outbound Sales Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What outbound sales representative skills would you recommend for someone trying to advance their career?

Frederik Beuk

Associate Professor of Marketing, University of Akron

Digital Literacy and AI are obviously on everybody's mind. The benefit for early career professionals is that these are skills they can use to differentiate themselves from more established professionals. Embrace these tools. At the same time, being an authentic storyteller that helps buyers envision the potential of your solutions can be an extremely powerful skill.

What technical skills for an outbound sales representative stand out to employers?

Dr. Matteo Cantarello Ph.D.

Visiting Assistant Professor of Hispanic Studies, William & Mary

Programming has become an asset within the humanities, too. Even though hires of digital humanists are still limited in number (at least within my discipline), they are probably destined to increase in the near future. Also, flexibility and versatility with respect to teaching are also highly marketable. Any candidate who has experience with in-person, hybrid, and online courses and who has degrees, titles, and certificates that demonstrate that is extremely appreciated on the academic job market.

What soft skills should all outbound sales representatives possess?

John Cicala Ph.D.John Cicala Ph.D. LinkedIn profile

Associate Professor of Digital Marketing, University of North Alabama

The ability to write for reading and not to write as if they are simply transcribing an internal conversation with the paper or whatever media is being used to communicate. They should also possess the ability to interact and to converse with others in person and to actively listen.
Do you want to know more?
Read more about what experts have to say about outbound sales representative

List of outbound sales representative skills to add to your resume

Outbound sales representative skills

The most important skills for an outbound sales representative resume and required skills for an outbound sales representative to have include:

  • Outbound Sales
  • Customer Service
  • Excellent Interpersonal
  • Excellent Organizational
  • CRM
  • Inbound Calls
  • Telephone Calls
  • Cold Calls
  • Sales Quota
  • Customer Relationships
  • Customer Accounts
  • Product Knowledge
  • Sales Process
  • Sales REP
  • Sales Scripts
  • Sales Techniques
  • Medicare
  • Quality Standards
  • Outbound Phone Calls
  • Customer Issues
  • Customer Inquiries
  • Quality Customer Service
  • Inbound Sales
  • Customer Complaints
  • Upselling
  • Sales
  • Lead Management
  • Computer System
  • Vacation Packages
  • Outbound Customer Calls
  • Describe Products
  • Auto Dialer
  • Payment Method
  • Private Individuals
  • Phone Services
  • DSL
  • Comcast
  • Sales Talks
  • MCI
  • DIRECTV

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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