One of the best ways to acquire the skills needed to be an outbound sales representative is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since outbound sales representatives benefit from having skills like outbound sales, customer service, and excellent interpersonal, we found courses that will help you improve these skills.
Outbound Sales Representative Skills For Your Resume And Career
Research Summary. Below we've compiled a list of the most important skills for an outbound sales representative. We ranked the top skills based on the percentage of outbound sales representative resumes they appeared on. For example, 25.2% of outbound sales representative resumes contained outbound sales as a skill. Let's find out what skills an outbound sales representative actually needs in order to be successful in the workplace.
- The most common hard skill for an outbound sales representative is outbound sales. 25.2% outbound sales representatives have this skill on their resume.
- The second most common hard skill for an outbound sales representative is customer service appearing on 11.4% of resumes. The third most common is excellent interpersonal on 8.8% of resumes.
- Three common soft skills for an outbound sales representative are physical stamina, self-confidence and interpersonal skills.
Below we've compiled a list of the most important skills for an outbound sales representative. We ranked the top skills based on the percentage of outbound sales representative resumes they appeared on. For example, 25.2% of outbound sales representative resumes contained outbound sales as a skill. Let's find out what skills an outbound sales representative actually needs in order to be successful in the workplace.
15 Essential Outbound Sales Representative Skills For Your Resume And Career
1. Outbound Sales
Here's how outbound sales is used on outbound sales representative resumes:
- Targeted Outbound sales representative- Contacted targeted customers for sales
- Assist in recruiting, selecting and training new outbound sales and retention representatives to maintain budgeted OBS payroll hour level.
- Performed minimum of 300 outbound sales calls/ day (all cold-calling) to both potential residential and SMB prospects.
- Recognized with the golden lamp award for making the most outbound sales calls on the team four months consecutively.
- Surpassed department goal in outbound sales consistently each month (department goal is 8 outbound sales per month).
2. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Here's how customer service is used on outbound sales representative resumes:
- Presented and promoted communications and entertainment services to new and existing customers in outbound calls while providing excellent customer service.
- Demonstrated ability to find and assess potential sales opportunities * Demonstrated strong customer service and relationship building skills.
- Provided exceptional customer service through distribution consultations, basic tax law, and implications of distribution options.
- Call customers who are interested in home security systems through internet inquiries and provide exceptional customer service.
- Receive inbound/outbound telephone calls and provided professional customer service to help customers in all stages of delinquency.
3. Excellent Interpersonal
Here's how excellent interpersonal is used on outbound sales representative resumes:
- Demonstrated excellent interpersonal skills combined with an intuitive and professional approach contributed to an above average conversion rate.
- Demonstrated excellent interpersonal, communication and time management skills in highly competitive environment.
- Employed excellent interpersonal and customer service skills with both internal and external customers.
- Provided excellent interpersonal, verbal and written communications skills and attention to detail.
- Utilized excellent interpersonal and customer service skills.
And if you’re looking for a job, here are the five top employers hiring now:
4. Excellent Organizational
Here's how excellent organizational is used on outbound sales representative resumes:
- Self-motivated, adaptable and have excellent organizational, communication and planning skills.
- Fast paced environment requiring excellent organizational skills and high levels of productivity.
- Developed excellent organizational skills while working in a fast pace environment.
5. CRM
CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.
Here's how crm is used on outbound sales representative resumes:
- Tracked purchase orders, calls dialed, cancelled orders and real-estate property purchases through Marriott's CRM Sales force.
- Maintained records of customer contact through CRM and generated reports on request for individual customers both internally and externally.
- Managed prospective leads and existing accounts through a CRM platform to accurately forecast revenue and develop long-term business partnerships.
- Consulted businesses to improve customer acquisition and retention through effective social media marketing and utilizing the Signpost automated CRM.
- Developed and maintain business relationships with businesses and policyholders using established methods such as customer relationship management CRM.
6. Inbound Calls
Here's how inbound calls is used on outbound sales representative resumes:
- Received inbound calls for customers who expressed interest in purchasing security systems for whether it was residential or commercial.
- Serviced inbound calls from Spanish speaking and special credit class customers and served as assistant trainer in bi-lingual class.
- Handle outbound and/or inbound calls* Sell products to customers and meet sales goals* Offer a first-class customer experience
- Assisted with inbound calls and helped develop solutions to customer problems, concerns and questions.
- Handle overflow inbound calls for lawn care and single service tree and shrub service.
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7. Telephone Calls
Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.
Here's how telephone calls is used on outbound sales representative resumes:
- Promote Cable ONE services to new customer accounts via in-bound and some out-bound telephone calls.
- Placed outbound telephone calls to increase market share and account penetration.
- Receive and or place telephone calls, which are predominantly routine.
- Maintained great relationship with business clients with periodic telephone calls.
- Serviced both incoming and outgoing telephone calls .Reached out to costumers about their accounts and assisted them in resolving account issues.
8. Cold Calls
Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling
Here's how cold calls is used on outbound sales representative resumes:
- Managed campaigns of qualified or cold calls to collaborate with an NSC sales representative to close or set installation equipment.
- Warm and Cold calls to previous customers that have bought in the past 10 years from National Pen Company.
- Received calls for discover card, and also made cold calls to homes regarding special products and services.
- Generate new business by cold calling businesses that are looking for services or have services with other providers.
- Executed 120 daily cold calls to Marriott Reward's Card Member's to promote time share properties.
9. Sales Quota
Here's how sales quota is used on outbound sales representative resumes:
- Exceeded 100% sales quota consistently as well as increased sales revenue by 15% per year.
- Meet and exceed all assigned and personal sales quotas and achieve targeted customer experience scorecard metrics.
- Exceeded monthly sales quota by more than 50% in first month post ramp-up.
- Meet & exceed sales quota by using consultative sales methods/customer focused selling.
- Developed excellent selling techniques and always exceeded sales quotas for the month.
10. Customer Relationships
Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.
Here's how customer relationships is used on outbound sales representative resumes:
- Generated storage container and mobile office rentals and sales by acquiring new and maintaining existing customer relationships.
- Assessed customer relationships and identify opportunities to cross sell other products and services.
- Developed customer relationships in order to promote long-term business growth.
- Developed outstanding customer relationships to maintain business.
- Serviced complex inbound and outbound Small Business and Premier Client calls to resolve customer issues and retain and expand customer relationships.
11. Customer Accounts
Here's how customer accounts is used on outbound sales representative resumes:
- Maintain standard documentation of customer accounts.
- Reviewed and troubleshot existing customer accounts.
- Managed customer accounts * Contacted current subscribers to provide TWC service upgrades * Answered subscriber's questions and trouble shooting equipment
- Assisted customers with payments, order inquiries and other miscellaneous concerns or complaints regarding customer accounts.
- Manage customer accounts and updating call interactions while navigating each claimant to the proper department.
12. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
Here's how product knowledge is used on outbound sales representative resumes:
- Maintain detailed sales product knowledge including competitive information and learning.
- Train, mentor and coach new Sales Representatives on product knowledge of windows, doors, and siding with closing techniques.
- Train new sales staff of product knowledge and process flow through.
- Experienced in Record keeping, Sales calls, and Product knowledge.
- Developed and maintained sales material and current product knowledge.
13. Sales Process
Here's how sales process is used on outbound sales representative resumes:
- Developed a unique sales process later implemented for training new sales representatives.
- Trained new Sales Reps in managing the sales process and acted as a second voice to close sales.
- Make 120 outbound calls, to initiate the sales process, with caregivers or subscribers.
- Selected for focus group to provide feedback and input throughout changes in sales processes.
- Trained in Hilton sales processes and company sales procedures and requirements.
14. Sales REP
Here's how sales rep is used on outbound sales representative resumes:
- Coordinated appointment schedule with Sales representative for maximum face time with new sales appointments
- Self-motivated inside a sales representative with excellent communication skills and high positive energy.
- Utilized multiple resources to uncover new territories for sales representatives.
- Assigned customers to appropriate inside sales representatives.
- Documented account activities and generated sales reports.
15. Sales Scripts
Here's how sales scripts is used on outbound sales representative resumes:
- Assisted management with training, scheduling, and continuously updating our sales scripts.
- Developed personalized sales scripts to enhance the level of sales.
- Deliver prepared sales scripts Build Rapport to gain trust Explain products or services Answer questions from customers.
- Developed and executed sales scripts and rebuttals with newer businesses contracted.
- Adjust sales scripts to better target the needs and interests of customer in an effort to increase company revenue.
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The eight most common skills based on Outbound Sales Representative resumes in 2023.
- Outbound Sales, 25.2%
- Customer Service, 11.4%
- Excellent Interpersonal, 8.8%
- Excellent Organizational, 8.3%
- CRM, 6.8%
- Inbound Calls, 5.0%
- Telephone Calls, 3.5%
- Other Skills, 31.0%
skills are in demand
Jobs With Trending Skills
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List Of Skills To Add To Your Outbound Sales Representative Resume
According to recent trends, the most relevant outbound sales representative Resume Keywords for your resume are:
- Outbound Sales
- Customer Service
- Excellent Interpersonal
- Excellent Organizational
- CRM
- Inbound Calls
- Telephone Calls
- Cold Calls
- Sales Quota
- Customer Relationships
- Customer Accounts
- Product Knowledge
- Sales Process
- Sales REP
- Sales Scripts
- Sales Techniques
- Medicare
- Quality Standards
- Outbound Phone Calls
- Customer Issues
- Customer Inquiries
- Quality Customer Service
- Inbound Sales
- Customer Complaints
- Upselling
- Sales
- Lead Management
- Computer System
- Vacation Packages
- Outbound Customer Calls
- Describe Products
- Auto Dialer
- Payment Method
- Private Individuals
- Phone Services
- DSL
- Comcast
- Sales Talks
- MCI
- DIRECTV
Real Examples Of Outbound Sales Representative Resumes That Use These Skills
Build a professional outbound sales representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your outbound sales representative resume.
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Julia Bryant Outbound Sales Representative Contact Information Skills
 Employment History Outbound Sales Representative 2020 - Present Solvay AmericaKennesaw, GA
Agent 2018 - 2020 AloricaKennesaw, GA
Reservations Agent 2014 - 2018 Universal Field ServicesMain, PA
 Education Bachelor's Degree Health Care Administration 2011 - 2014 Pennsylvania State UniversityMain, PA |
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Alan Hudson Outbound Sales Representative Skills Prospective CustomersFinancial NeedsSales GoalsBank DepositsProduct KnowledgeWire TransfersComplex IssuesStrict ProceduresCustomer OrdersPositive Attitude Employment History Outbound Sales Representative 2020 - Present T-Mobile Houston, TX
Phone Banker 2019 - 2020 Capital One Houston, TX
Customer Sales Representative 2014 - 2019 Verizon Houston, TX
Education Bachelor's Degree Business 2011 - 2014 American InterContinental University Chandler, AZ |
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Andrea Harris Outbound Sales Representative Experience Outbound Sales Representative 2020 - Present Owens CorningMain, PA
Agent 2019 - 2020 The Baltimore Life CompaniesMain, PA
Reservations Agent (Part-Time) 2018 - 2019 Hilton Worldwide HoldingsMain, PA
Skills Customer Interaction Part D Health Care New Service HR Windows Customer Relations Communication Phone Services Data Entry Education Bachelor's Degree Liberal Arts 2016 - 2019 Pennsylvania State UniversityMain, PA |
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Online Courses For Outbound Sales Representatives
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