Top Outbound Sales Representative Skills

Below we've compiled a list of the most important skills for an Outbound Sales Representative. We ranked the top skills based on the percentage of Outbound Sales Representative resumes they appeared on. For example, 18.4% of Outbound Sales Representative resumes contained Customer Service as a skill. Let's find out what skills an Outbound Sales Representative actually needs in order to be successful in the workplace.

The six most common skills found on Outbound Sales Representative resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Outbound Sales Representative jobs:
  • Demonstrated ability to find and assess potential sales opportunities * Demonstrated strong customer service and relationship building skills.
  • Provided exceptional customer service through distribution consultations, basic tax law, and implications of distribution options.
  • Provided excellent customer service while helping customers select customized services that best fit their needs and lifestyle
  • Provide superior customer service by delivering products and services to meet or exceed customer expectations.
  • Processed credit applications while following strict credit disclosure guidelines while practicing excellent customer service.
  • Trained in securing personal financial information and assuring quality customer service.
  • Provided quality customer service, described special offers and product benefits.
  • Provided knowledgeable customer service throughout the decision-making process and overcame objections.
  • Build relationships with customers through callbacks and exemplary customer service.
  • Developed relationships regarding sales training while providing excellent customer service.
  • Provide existing customers with promotional offers and customer service inquiries.
  • Provided exceptional customer service, demonstrating professionalism and integrity.
  • Improved customer service ratings through maintaining a positive attitude.
  • Provided superior customer service by answering consumers' questions.
  • Displayed excellent customer service skills through all company interactions.
  • Call and sign customers up with services/Sales-Customer Service.
  • Ensured quality customer service with all customers interacted.
  • Performed extensive customer service for prospects and customers.
  • Maintained above satisfactory sales performance and excellent customer service
  • Provided personalized customer service as per department needs.

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2. Outbound Calls

high Demand
Here's how Outbound Calls is used in Outbound Sales Representative jobs:
  • Executed daily operations of making outbound calls to potential customers.
  • Performed Outbound calls for reactivating previously monitored homes.
  • Placed outbound calls to current and potential customers to sell new or up sell Data, Video, and Voice packages.
  • Conducted outbound calls to prospective clients and explained the features and benefits of switching from their current auto insurance provider.
  • Ensured I was passing all KPI metrics including queue of outbound calls, handle times, abandonment rate, etc.
  • Execute 100-150 scripted outbound calls using a defined list of candidates for membership renewal in a clear, concise manner.
  • Managed outbound calls to schedule HVAC maintenance, to both new & established customers for sales and scheduled maintenance services.
  • Scheduled sales appointments for outside sales representatives by initiating outbound calls, and determining customer's product and installation needs.
  • Follow up on Sales leads with outbound calls by gathering information from clients and transferring to agents for further assistance.
  • Make outbound calls for promotions, special pricing: actively convert calls into sales for both potential and existing customers.
  • Make outbound calls to established patients and assist them with ordering new supplies, billing issues, general questions.
  • Worked in a group setting to achieve multiple goals for the center- Outbound calls to radio subscribers offering discounted services
  • Make outbound calls to existing customers in order to up-sell or cross-sell Highlights for Children magazine and various products.
  • Placed in top five every month in outbound calls, quality assurance, schedule adherence, and turnover rates.
  • Handled outbound calls for service updates, follow up sales and answers customers' inquiries and complaints.
  • Conducted inbound and outbound calls regarding renewal of pet medications and other items provided by the company.
  • Make outbound calls for health screenings based on recommendations made due to medical history and risk factors.
  • Handled a large volume of incoming and outbound calls for over 20 clients through a ACD system.
  • Make outbound calls to potential clients in hopes of either buying or renting their timeshare points.
  • Placed outbound calls to potential and existing customers to qualify leads and sell products and services.

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3. Sales Goals

high Demand
Here's how Sales Goals is used in Outbound Sales Representative jobs:
  • Produced and drove over 125% of sales goals while maintaining a 90% install rate on new customers.
  • Averaged 105% monthly sales goals and 150% monthly productivity goals with a $2,500 monthly quota.
  • Handle outbound and/or inbound calls* Sell products to customers and meet sales goals* Offer a first-class customer experience
  • Surpassed sales goals during entire outbound and inbound career; surpassed goals for small and personal markets.
  • Expected to meet and/or exceed established sales goals, attend and actively participate in ongoing training programs.
  • Assisted in customers' requests at XM satellite radio- Achieved sales goals for the month.
  • Cross product selling Surpassed monthly outbound sales goals of various products Assisted in peer coaching
  • Achieved sales goals and service performance requirements of $10,000 through new customer sales.
  • Promoted to senior representative by exceeding sales goals by 20%.
  • Reached sales goals to achieve club level recognition within the company.
  • Established strong relationships with customers to meet weekly sales goals requirements.
  • Maintained individual sales goals while working in a team environment.
  • Selected to pitch ideas to help improve departmental sales goals.
  • Achieved or exceeded sales goals on a quarterly basis.
  • Received many awards for quality and meeting sales goals.
  • Work independently and highly motivated in reaching sales goals.
  • Exceed sales goals for start up non profit company.
  • Provided tangible examples to improve outbound sales goals.
  • Motivate representatives to meet and exceed sales goals.
  • Exceeded sales goals on a regular basis.

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4. Internet

high Demand
Here's how Internet is used in Outbound Sales Representative jobs:
  • Generated sales appointments and insides sales opportunities through outbound telemarketing campaigns, including manual internet leads.
  • Processed business information for clients who obtained internet advertising services.
  • Gather information from prospective customers to identify their Internet needs.
  • Worked with Verizon to increase sales by starting/upgrading new phone, internet, and long distance service for business land-line accounts.
  • Handle incoming and make outgoing calls dealing with customer service issues as well as selling Cable, Internet and Digital phone.
  • Solicit current AT&T customers High Speed Internet and performed phones sales in a fast paced call center.
  • Deliver product training presentations (PowerPoint) to bankers via phone and internet via desktop-sharing technology (WebEx).
  • Major Contributions: R Developed and executed all marketing promotions and campaigns over the phone and through the Internet.
  • Use knowledge of legal protocol for outbound phone sales to review and upgrade small business phone/internet accounts for Verizon.
  • Provided High Speed Internet Sales, Phone and Television Services, up selling and cross-selling of products to customers.
  • Make outbound calls to current Internet customers and try to get them to buy a stream service as well
  • Make outbound sales calls - Pitch & Close Sales for phone and Internet services - Used Two billing systems
  • Helped cc with there bill and help get there pricing down and add product like TV Internet phone
  • Quoted pricing information, explained features and benefits of internet, cable, and phone services.
  • Receive internet leads through a CRM system, initiate outbound contact via phone and or email.
  • Make outbound calls to Time Warner Cable customers that have High Speed Internet only.
  • Started as an outbound sales rep, calling businesses selling phone and Internet services.
  • Evaluate previous customers current provider while selling Optimums TV phone and internet service.
  • Recommended product solutions, sold internet, cable, and phone services.
  • Assessed requests in the Internet and promptly responded back with necessary information.

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5. Telephone Calls

high Demand
Here's how Telephone Calls is used in Outbound Sales Representative jobs:
  • Placed outbound telephone calls to increase market share and account penetration.
  • Receive and or place telephone calls, which are predominantly routine.
  • Maintained great relationship with business clients with periodic telephone calls.
  • Serviced both incoming and outgoing telephone calls .Reached out to costumers about their accounts and assisted them in resolving account issues.
  • Surveyed the public through telephone calls Use scripts to convey information about political surveys Input data into computer program
  • Provided a weekly update of cold telephone calls, annotated new sales and provided marketing effectiveness information.

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6. Sales Scripts

high Demand
Here's how Sales Scripts is used in Outbound Sales Representative jobs:
  • Assisted management with training, scheduling, and continuously updating our sales scripts.
  • Developed personalized sales scripts to enhance the level of sales.
  • Deliver prepared sales scripts Build Rapport to gain trust Explain products or services Answer questions from customers.
  • Developed and executed sales scripts and rebuttals with newer businesses contracted.
  • Adjust sales scripts to better target the needs and interests of customer in an effort to increase company revenue.
  • Deliver prepared sales scripts to persuade potential customers to purchase a product or service.

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7. Potential Customers

high Demand
Here's how Potential Customers is used in Outbound Sales Representative jobs:
  • Sell newspaper subscriptions to designated potential customers in order to achieve circulation sales department goals.
  • Provide service to potential customers of worldwide long-distance telephone service carrier.
  • Identified and documented all potential customers in assigned territory.
  • Contacted potential customers to describe services offered.
  • Located potential customers through various provided websites.
  • Responded to 300+ web leads per day to reach out to potential customers to determine interest in purchasing insurance policies.
  • Place sales calls to potential customers about new products and discounts we were offering at that time.
  • Place Outbound Sales calls to current and potential customers to inform customers of products and services offered.
  • Generate sales by making up to 180 warm calls and peaking the interest of potential customers.
  • Placed calls to potential customers to further explain product * Responsible for setting and tracking goals
  • Identified potential customers, initiate cold calls, marketed and sold product line and services.
  • Engage with potential customers at their homes to explain benefits of our home remodeling products.
  • Educate customers and/or potential customers to the benefits and value of Time Warner Cable services.
  • Make appointments for Sales Representatives to go out and make sales with potential customers.
  • Contacted potential customers and attempted to resell them on the idea of having Dish Network
  • Speak to potential customers who have submitted a request for information regarding Credit repair.
  • Work with scheduling associates to create free home estimate appointments for potential customers.
  • Contacted potential customers and alerted them of the advantages of switching long distance carriers
  • Make cold calls to potential customers and pitch the offers of promotional cruises.
  • Reach out to potential customers and create interest for products and services.

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8. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Outbound Sales Representative jobs:
  • Recorded cash and credit card transactions.
  • Assisted customers* Socked merchandise and assisted with conducting inventory* Responsible for cash and credit card transactions involving returns and exchanges
  • Credit Card Transactions * Customer Service Excellence*Commended by supervisors for flexibility in changing work hours when asked.
  • Handled cash and credit card transactions accurately* Provided excellent customer service* Answered phones
  • Provided answers to questions about products and orders - Provided over-the-phone credit card transactions
  • Handled cash/credit card transactions maintaining a neat and orderly shopping environment.

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9. Phone Calls

high Demand
Here's how Phone Calls is used in Outbound Sales Representative jobs:
  • Answered phone calls for less than 90 days of service to set up International features for At&At customers.
  • Make phone calls on behalf of the client in order to sell additional products/services to their customers.
  • Analyze customer needs and deliver a value rich consultative sales pitch through outbound phone calls.
  • Completed computer generated phone calls to sell assorted products and services.
  • Performed quality assurance reviews and monitoring on direct reports phone calls.
  • Take inbound phone calls daily, Make outbound phone calls daily.
  • Placed minimum of 300 phone calls per shift.
  • Generate sales through outbound phone calls.
  • Record all phone calls with the customer using the company computer system, Contacting new leads and nurturing existing customers.
  • Saw projects through frominitial phone calls to organizing tradesmen, ordering product and following up with customers and inspections.
  • Place outbound phone calls for sales and non-sales related projects in an efficient manner.
  • Make phone calls and do a survey verbatim about medical healthcare and insurance.
  • Educate customers, overcome objections, and provide a solution Maintain productivity and closing levels Assist in overflow of incoming phone calls
  • Answer all in/outbound phone calls Collect information Surveys

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10. New Accounts

high Demand
Here's how New Accounts is used in Outbound Sales Representative jobs:
  • Managed cold calling schedule and created new accounts to develop a client base for new computer system.
  • Assisted customers with set up of new accounts as well as cancellation of existing ones.
  • Generated Leads, Cold Called, Demonstrated Value, Negotiated Terms, Created New Accounts.
  • Established relationships with potential clients that resulted in quality leads and new accounts.
  • Assisted small business clients with setting up new accounts and upgraded services.
  • Place calls to insurance agents to solicit potential clients for new accounts.
  • Solicited new accounts as well as cross-sold new products and services.
  • Created sales opportunities in existing and new accounts.
  • Called prospective customers to acquire new accounts.
  • Provided customer service to existing and new accounts; escalated issues appropriately .
  • Assisted clients with banking needs Helped open new accounts Sold credit cards

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11. Data Entry

high Demand
Here's how Data Entry is used in Outbound Sales Representative jobs:
  • Handled office responsibilities including data entry and directing calls to appropriate parties.
  • Initiated calls to businesses and consumers to conduct market surveys and completed data entry of responses received.
  • Completed efficient data entry duties, including different types of correspondence and reports.
  • Maintain call and data entry accuracy levels of 95% or better.
  • Account maintenance, heavy data entry utilizing multiple systems.
  • Handed sensitive customer information as well as data entry.
  • Completed data entry in timely fashion.
  • Perform data entry services through Microsoft Excel in regards to entering customer information, feedback, call logs and successful sales.
  • Perform data entry services for the company in regards to entering in customer information, call logs and successful sales.
  • Care Reservist *Data entry of prescription refill requests for order processing.
  • Performed data entry duties and maintained accurate records and reports.
  • Preferred Academics Made phone calls to students offering information regarding scholarships and various schools Verified student location and information General data entry
  • Handled Customer Inquiries Cash and Credit Card Payment Handling Answered telephones Data entry
  • Contract Preparation and Processing Data entry Marketing Database management Organizing complex projects, defining project priorities and delegating tasks.
  • maintain sales quota -Charity Duties, build repore with clients -Clerical, data entry

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12. New Clients

high Demand
Here's how New Clients is used in Outbound Sales Representative jobs:
  • Prepared service proposals, prospected for new clients and made initial contact by cold-calling on the phone.
  • Evaluated the client's current and future needs* Sourced new clients via cold calling and other marketing techniques
  • Seek out new clients and develop relationships with them, as to generate new clients.
  • Prospected, marketed, and networked, seeking potential new clients.
  • Research new ways to prospect for new clients.
  • Maintained client base and established new clients.
  • Entered data into computer for new clients.
  • Identify sales leads and made outbound sales appointments Sales Pitch / Presentations for acquisition of new clients
  • Worked with new clients in regards to compliance with OSHA, DOL, DOT, MSHA, NIOSH, etc.
  • Analyzed Client Records Interviewed Customers and Compiled Data Acquired New Clients
  • call center/inside sales) Developed sales opportunities by identifying potential buyers by soliciting new clients and old clients.

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13. Current Customers

high Demand
Here's how Current Customers is used in Outbound Sales Representative jobs:
  • Contacted current customers to determine their satisfaction regarding monthly magazine subscriptions as well as note customer suggestions for a better experience.
  • Contacted current customers about their home delivery service and contacted prospect clients to generate leads
  • Provide customer service to current customers and assist with troubleshooting of specific equipment.
  • Out bounded to current customers to make sure no outstanding issues, needed to make another purchase or renew warranty.
  • Contacted Time Warner Cable perspective and current customers on the services that TWC offers in a Call Center environment.
  • Called current customers of Chase Home Mortgage company to inform them of current offers and savings available to them
  • Called current customers and potential customers and upgrade their packages with additional Time Warner Cable products and services.
  • Ensured customer satisfaction while promoting and selling our memberships to discount cards to help benefit current customers.
  • Help current customers get the best packages for the services they have and provide great customer service
  • Called current customers to encourage service extension, achieving a success rate of 95%.
  • Make calls to previous and current customers to schedule appointments to complete tax returns.
  • Offered to upgrade DirecTV services to current customers in a high volume call center.
  • Out bound calls to current customers, non- subscribing customers, and customer service.
  • Increase company revenue by establishing new leads and contacts through current customers.
  • Reach out to current customers and sell GoDaddy products that meet business needs
  • Called prospective and current customers to inquire about interest in upgrading services.
  • Call upon current customers to sell enhancements to their current services.
  • Provided customer support to current customers for AT&T.
  • Assist current customers with upgrades to their current systems.
  • Called current customers and offered them to upgrade.

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14. Customer Information

high Demand
Here's how Customer Information is used in Outbound Sales Representative jobs:
  • Reviewed customer financial records by maintaining customer information current by the standards of retention.
  • Documented customer information and sent inquiries to manager.
  • Updated company database with updated customer information.
  • Preformed data-entry to document customer information, call logs, and successful sales.
  • Maintain and document all activities in a database of customer information.
  • Obtain customer information and enter orders into the computer.
  • Entered credit card and customer information into data base, Took payments over the phone

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15. Cold Calls

average Demand
Here's how Cold Calls is used in Outbound Sales Representative jobs:
  • Managed campaigns of qualified or cold calls to collaborate with an NSC sales representative to close or set installation equipment.
  • Warm and Cold calls to previous customers that have bought in the past 10 years from National Pen Company.
  • Received calls for discover card, and also made cold calls to homes regarding special products and services.
  • Executed 120 daily cold calls to Marriott Reward's Card Member's to promote time share properties.
  • Make outbound cold calls to potential donors for Veterans, State Troopers, Wishing Well etc.
  • Completed 100daily cold calls, with an average customer conversion rate of 75%.
  • Performed cold calls to city citizens to promote sales of new home window installations.
  • Executed daily cold calls to fire department chiefs and buyers.
  • Place outbound cold calls to businesses on mobility solutions.
  • Make outbound cold calls to market Cox Communications products.
  • Performed an average of 50-70 cold calls per day.
  • Waste and Recycling Consultant doing outbound cold calls.
  • Performed outbound cold calls for Pre-Sale season tickets.
  • Used web scraping and crawling to generate leads for the sales team Developed email marketing campaigns and conducted cold calls
  • Performed cold calls to city citizens to promote sales of local Flint Journal News Paper.
  • Achieved 100% of quota Conducted cold calls Analyzed credit card processing statements to qualify potential clients.

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16. Prospective Customers

average Demand
Here's how Prospective Customers is used in Outbound Sales Representative jobs:
  • Attract and educate prospective customers regarding developing healthier lifestyles.
  • Received and proactively contacted prospective customers by phone.
  • Call prospective customers by automatic dialing system.
  • Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.
  • Educate of new service / products, secured appointment for installation, verified/conformed sale information with prospective customers.
  • Identified prospective customers using lead generating methods and performing an average of 200 cold calls per day.
  • Provided prospective customers with options to start a new service or upgrade best meet their needs.
  • Make outbound cold calls to prospective customers in relation to special short-term promotional offers.
  • Focused on creating new clients accounts by making calls to prospective customers.
  • Received inbound calls from prospective customers and sold them Direct TV.
  • Conducted up to 125 outbound calls daily to prospective customers.
  • Qualified and closed prospective customers for small to mid-size business.
  • Informed current and prospective customers of current promotions.
  • Promoted new products and services to existing and prospective customers through a relationship-based approach Responsible for training new hires
  • Contacted prospective customers via auto dialer.
  • Conducted outbound pre-sale calls to prospective customers for insurance agents.
  • Called prospective customers for data based list Read a script aimed at selling magazines Forwarded orders to customer service reps
  • Contacted prospective customers to sell radio Set up order for customers renewing subscriptions Updating a customers information on file

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17. Sales Reps

average Demand
Here's how Sales Reps is used in Outbound Sales Representative jobs:
  • Achieve monthly sales goals and assist in inbound customer service calls, training and mentoring new Sales Reps as needed.
  • Trained new Sales Reps in managing the sales process and acted as a second voice to close sales.
  • Recognized as one of the Top 10 Sellers for 8 consecutive months - out of 36 sales reps.
  • Assisted new sales reps as they made calls their first week out of training.
  • Assisted other sales reps to resolve issues and error messages during a sales call.
  • Shadowed and critiqued other sales reps to help them do better.
  • Trained and supervised other outbound sales reps.
  • Ensured quality of sales from sales reps.
  • Created a new innovative script to aid less efficient sales reps.
  • Gained Platinum Club distinction, in the top 1% (out of 1500 sales reps), substantially exceeding standards.
  • Top performer Exemplified sales performance, quality and reliability for the company Helped train sales reps

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18. Customer Accounts

average Demand
Here's how Customer Accounts is used in Outbound Sales Representative jobs:
  • Maintain standard documentation of customer accounts.
  • Reviewed and troubleshot existing customer accounts.
  • Managed customer accounts * Contacted current subscribers to provide TWC service upgrades * Answered subscriber's questions and trouble shooting equipment
  • Assisted customers with payments, order inquiries and other miscellaneous concerns or complaints regarding customer accounts.
  • Promote Cable ONE services to new customer accounts via in-bound and some out-bound telephone calls.
  • Manage customer accounts and updating call interactions while navigating each claimant to the proper department.
  • Leave comments on customer accounts to keep track of what has taken place.
  • Review customer accounts to see what possible discounts/ promotions are available.
  • Process State/State Control and DEA License to update customer accounts.
  • Logged call notes and updates to customer accounts.
  • Build customer rapport and set-up new customer accounts.
  • Handled customer accounts with friendly and courteous service.
  • Managed new and current customer accounts.
  • Maintenanced current customer accounts (department closed)
  • Generate and develop new customer accounts to increase revenue, by cold-calling if necessary.
  • Update existing customer accounts with focus on upselling.
  • Prospected and managed new customer accounts Effectively researched and resolved customer concerns Utilized strong product knowledge to increase selling opportunities
  • Call Center * Oversee customer accounts and orders * Customer service
  • inventory, and money handling * Corrected/ handled customer accounts * Scheduled appointments for professional installation * Shipped equipment via FedEX

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19. Comcast

average Demand
Here's how Comcast is used in Outbound Sales Representative jobs:
  • Demonstrated strong understanding and enthusiasm around technology, especially around Comcast products and services.
  • Called comcast subscribers and non subscribers
  • Set up new Comcast service, Transfer service from one address to another, data entry, take payments, inbound/outbound calls
  • Sell Comcast Business Internet, Voice and TV services to small and mid-sized businesses, new and existing customers.
  • Sell Comcast Cable products - Computer skills - Telephone skills - Management Experience
  • Promoted Comcast and sold companies Internet, phone and television services.
  • Place calls to current Comcast customers to upgrade and offer services.
  • Assist Comcast technicians with routes, schedules and technical support.
  • Sell Comcast products in all varieties.
  • Utilize Salesforce Marketing software to create and maintain client accounts in the Central Division of Comcast Business Services.
  • Acted as liaison between business customer and Comcast during lifecycle to provide excellent customer care.
  • Provide promotions and upgrades to current Comcast customers to help better their services
  • Up sales for products such as ADT Internet services with Comcast.
  • Searched and found potential clients for Comcast Business Class Services Used Salesforce to maintain an organized funnel of potential clients.

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20. Product Knowledge

average Demand
Here's how Product Knowledge is used in Outbound Sales Representative jobs:
  • Maintain detailed sales product knowledge including competitive information and learning.
  • Train, mentor and coach new Sales Representatives on product knowledge of windows, doors, and siding with closing techniques.
  • Train new sales staff of product knowledge and process flow through.
  • Experienced in Record keeping, Sales calls, and Product knowledge.
  • Developed and maintained sales material and current product knowledge.
  • Overcome customer objections and rebuttal with product knowledge.
  • Learned product knowledge to increase customer service.
  • Provide excellent teller service and product knowledge.
  • Achieved client goals - Utilizing effective sales presentations - Expert product knowledge, and meeting availability and quality expectations.

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21. Vacation Packages

average Demand
Here's how Vacation Packages is used in Outbound Sales Representative jobs:
  • Create interest and excitement about HGVC vacation packages, with the requirement that the family attend a vacation ownership presentation.
  • Call past guest and reward members to sell/ offer a discounted vacation packages to one of our World premier destinations.
  • Sell vacation packages for 10 cities within the US to members and guests of the Hilton brand.
  • Contacted potential customers to explain and promote the variety of vacation packages the company offers.
  • Sell vacation packages to qualified former guests and Hilton Honors members for the timeshare division.
  • Call guest to sell vacation packages, Meet sales goals, data entry, customer service
  • Manage both cold calls and existing members to sell dream vacation packages.
  • Called people about there Hilton Honors and sell vacation packages for timeshares.
  • Handle questions, complaints, issues, and problems with vacation packages.
  • Sell highly discounted vacation packages to past guests and owner referrals.
  • Call Hilton customers with promotions and offer vacation packages.
  • Sell Highly discounted Vacation packages to Hilton Customers.
  • Called previous Hilton guests to sell vacation packages
  • Call customers to sell vacation packages.
  • Place cold calls and pitch vacation packages to Branson, Mo as well as tickets to the local shows and attractions.
  • Called Hilton Honors members and sold them vacation packages in return for taking atimeshare tour on a one call close.
  • Sell vacation packages to hilton honors members.

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22. Inbound Sales

average Demand
Here's how Inbound Sales is used in Outbound Sales Representative jobs:
  • Take inbound sales and sell whole and term life insurance to both active duty personnel and civilians.
  • Support to inbound sales for new service and customer generated upgrades, as needed in call volume spikes
  • Trained on inbound sales, helping customers who call for service or who have questions.
  • Received additional training to handle inbound sales calls (Added/replacement, TOOF payments).
  • Cross-trained to assist with inbound sales calls for residential and commercial prospects.
  • Job was then switched to inbound sales of DSL and long distance.
  • Assisted inbound sales prospects with long distance decisions and concerns.
  • Established innovative selling techniques for outbound and inbound sales.
  • Answered inbound calls for DIRECTV inbound sales dept.
  • Take inbound sales and customer inquiry calls.
  • Promoted from Inbound Sales/ Customer Service.
  • Set up new accounts Inbound Sales
  • place 100-200 calls per day Inbound sales and service: field and document 30-40 calls per day Probe for additional sales opportunities
  • second job) Outbound and Inbound Sales
  • Achieved new skills which included- o Sales Retention o Inbound sales o Collections & Billing o Customer Care o Order Entry

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23. Verizon

average Demand
Here's how Verizon is used in Outbound Sales Representative jobs:
  • Assisted customers in purchasing new equipment for Verizon Wireless.
  • Handled high volume of inbound and outbound sales, customer service, and collection calls for Verizon Wireless.
  • Make out going calls to existing Verizon Wireless customers, to administer an account analysis.
  • Work to win back services to Verizon from businesses that previously had Verizon services.
  • Work through a third party vendor as an outbound sales representative for Verizon Wireless
  • Assisted the customers of Verizon Wireless with plan changes and package changes.
  • Maintained quality standards set by VXI Global Solutions and Verizon Wireless.
  • Contracted and trained by Verizon to sell the Verizon Fios service.
  • Assist Verizon Hum customers with their activations of their services.
  • Interact with customers via telephone Cold calling Offering customers Verizon FiOS service in a professional manner Credit verifications

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24. Customer Base

average Demand
Here's how Customer Base is used in Outbound Sales Representative jobs:
  • Worked to bring forward equine business through expansion of equine customer base, advertisement, products and services.
  • Make outbound sales calls to client customer base and take phone orders for various products and services.
  • Called the company's existing customer base for outbound sales for their website and web-hosting needs.
  • Project was downsized due to poor response from customer base.
  • Utilize a professional, hands-on approach to expand customer base.
  • Answered and processed approximately 150 to 200 monitored calls daily providing professional and personable customer service to a diverse customer base.

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25. High Volume

average Demand
Here's how High Volume is used in Outbound Sales Representative jobs:
  • Worked with high volume of stress, set quota's every week and was required to make 10 calls per hour.
  • Handled high volume of inbound calls daily, setting selling goals daily and maintaining excellent communication and customer service.
  • Negotiated price overrides for high volume sales orders and prepared contract pricing for government and state bids.
  • Answered high volume inbound customer inquiries (75- 100 calls per day) in call center environment.
  • Perform a high volume of outbound campaign sales calls.
  • Assisted with inbound calls during times of high volume.
  • Work efficiently in a fast, high volume environment and maintain a possitive attitude.

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26. Directv

average Demand
Here's how Directv is used in Outbound Sales Representative jobs:
  • Handled multiple phone lines and computer logs representing DIRECTV.
  • Maintained cordial rapport with both nonsubscribers and subscribers for both newspapers and DirecTV
  • Offered customers NFL Sunday Ticket and High Definition channels from Directv.
  • Offered service upgrades to pre existing DirecTV subscribers.
  • Assisted customers with bundles and Directv Now app.
  • Charter Cable * Cox Cable * Directv * Promoted to verifier in first two months.

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27. Previous Customers

average Demand
Here's how Previous Customers is used in Outbound Sales Representative jobs:
  • Called previous customers and offered new products
  • Achieve and maintain the average monthly sales goal of $2,500 for current and previous customers.
  • Reached out to previous customers to win back their loyalty and restart cable service
  • Call customers new\past previous customers to sell them services
  • Renewed previous customers on home warranty plans.
  • Contacted previous customers to offer exclusive discounts - Warm calling phone sales
  • Guide were to maintain and manage current accounts, develop new accounts, and reestablish accounts with previous customers.

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28. Medicare

average Demand
Here's how Medicare is used in Outbound Sales Representative jobs:
  • Contacted medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
  • Welcomed enrolled members, verified information and answered questions regarding the Medicare medical plan.
  • Answer calls from clients interested in Medicare coverage and qualify according preset parameters.
  • Follow online requests for information on Affordable Care Act and Medicare options (Advantage or Supplement plans).
  • Initiated outbound phone calls to new members who enrolled in the Martin's Point Medicare Advantage Plan.
  • Worked with Medicare and Medicaid to provide payment for the medical equipment provided to the patient.
  • Verify new Members and review Medicare Advantage benefits and coverage.
  • Call Medicare members to complete a health risk assessment.
  • Follow up on online supplemental Medicare leads.
  • Licensed Medicare Specialist - Temp Establish meaningful relationships with customers to build emotional engagement and customer advocacy.
  • Determine Medicare eligibility; answer questions and provide information on current Medicare sections, market eHealth's personnel and services.
  • Complete outbound verification calls for Medicare applicants Review plan rules, policies, and benefits
  • Answered calls on an inbound/outbound dialer, assisting customers with Medicare benefits 2.

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29. New Services

average Demand
Here's how New Services is used in Outbound Sales Representative jobs:
  • Contacted existing customers to educate them about new services* Called potential customers to schedule appointments utilizing inside sales lists.
  • Set up accounts for new customers and made sure existing customers were taking full advantage of all new services and promotions.
  • Call customers to upgrade or obtain new services through Time Warner Cable through probing questions and finding needs.
  • Informed prospective clients about long distance rates and handled all the duties of switching customers over to new services
  • Contacted existing customers by phone to provide information regarding new services that became available for multiple companies.
  • Input customer's information in the database when accruing new services.
  • Received incoming phone calls from customers inquiring about new services.
  • Called current customers with promotions for adding new services.
  • Informed customers of new services and promotions available.
  • Quoted and computed rates for new services accurately.
  • Up sold new services to current customers.
  • Established accounts for new customers Updated data entry on all new services

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30. Sales Process

low Demand
Here's how Sales Process is used in Outbound Sales Representative jobs:
  • Developed a unique sales process later implemented for training new sales representatives.
  • Selected for focus group to provide feedback and input throughout changes in sales processes.
  • Trained in Hilton sales processes and company sales procedures and requirements.
  • Trained new hires on sales process, tips, and procedures.
  • Enhance the customer shopping experience by participating in the sales process
  • Monitor and coach reps on the sales process.
  • Trained in AIDINC sales processes.
  • Navigated multi-layered software systems during sales process.
  • Identified decision makers amongst the targeted leads to start sales process.

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31. Customer Complaints

low Demand
Here's how Customer Complaints is used in Outbound Sales Representative jobs:
  • Resolved customer complaints to ensure positive business relations.
  • Worked one year in customer service, handling customer complaints and technical questions regarding call routing and long distance service.
  • Take supervisor calls to assist team members in difficult calls to resolve and customer complaints and issues.
  • Checked the satisfaction level of services provided and resolved customer complaints.
  • Follow up on customer complaints via email or online surveys.
  • Offer solutions and remedies to customer complaints.

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32. Dialer System

low Demand
Here's how Dialer System is used in Outbound Sales Representative jobs:
  • Prepare and make sales presentations to customers & non customers using an auto dialer system.
  • Offered services to new and existing residential customers using dialer system.
  • Worked with a dialer system.
  • Used automated dialer system to contact client base Met daily and monthly call and sales quotas

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33. MCI

low Demand
Here's how MCI is used in Outbound Sales Representative jobs:
  • Utilized negotiation and influencing abilities by offering customers solutions using products and services from MCI portfolio.
  • Monitored competitors' products or services and created selling strategies for MCI products or services.
  • Solicited products and services via telephone for clients such as MCI.
  • Conducted outbound sales to former customers of MCI Worldcom.
  • Win back any clients who cancelled service with MCI.

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34. Describe Products

low Demand
Here's how Describe Products is used in Outbound Sales Representative jobs:
  • Deliver prepared sales talks, reading from scripts, which describe products and services to persuade customers to purchase the product.
  • Worked directly with customers via telephone, and em ail to describe products and/or services.
  • describe products and services to the customers for responding to questions, and obtaining the information.
  • Delivered prepared presentations to describe products or services in order to persuade potential customers to purchase a product or service.
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers.
  • Deliver prepared sales talking, reading from scripts that describe products or services,

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35. Customer Relationships

low Demand
Here's how Customer Relationships is used in Outbound Sales Representative jobs:
  • Generated storage container and mobile office rentals and sales by acquiring new and maintaining existing customer relationships.
  • Assessed customer relationships and identify opportunities to cross sell other products and services.
  • Established customer relationships by with outstanding customer service and answering customer inquiries
  • Developed customer relationships in order to promote long-term business growth.
  • Developed outstanding customer relationships to maintain business.
  • Serviced complex inbound and outbound Small Business and Premier Client calls to resolve customer issues and retain and expand customer relationships.
  • Obtained detailed customer profiles in order to maintain and ensure long lasting customer relationships.
  • Help build customer relationships between new agents and existing customers.

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36. Top Performer

low Demand
Here's how Top Performer is used in Outbound Sales Representative jobs:
  • Top performer, winner of numerous sales contests including top quarterly revenue, recipient of 100% of bonuses.
  • Selected as top performer to work on special projects with home equity lines of credit for bonus incentives.
  • Maintained a top performer status achieving 100% of sales goal meeting company expectations consistently.
  • Awarded Top Performer Winner's Circle Challenge 5 months of past 12.
  • Provided superior customer service and was one of the top performers.
  • Recognized as top performer in the DMG business unit.
  • Top performer in digital cable and premium channel sales.
  • Top performer for 10 consecutive months 2015.
  • Top performer in cross/up selling additional products.
  • Maintained "Top Performer" status.

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37. Additional Services

low Demand
Here's how Additional Services is used in Outbound Sales Representative jobs:
  • Contacted new/existing subscribers based on marketing campaigns to offer additional services.
  • Call possible customers of Sirius XM and try to get them to sign up for additional services.
  • Increased sales by offering additional services to our customers and helped create revenue to our department.
  • Call center sales jobs revolve around creating new clients or selling additional services.
  • Generated revenue by B2B sales of websites, online marketing and additional services
  • Focused on selling additional services to existing clients to drive revenue.
  • Created new clients and sold additional services to drive revenue.

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38. Customer Questions

low Demand
Here's how Customer Questions is used in Outbound Sales Representative jobs:
  • Explain products, services and prices and clearly answer customer questions.
  • Will respond to inquires, researching customer questions and resolve complex escalated customer situations.
  • Researched and answered customer questions and responded to inquiries in a timely manner.
  • Determined charges for services requested *Answered customer questions * Recommended merchandise and services that met customer needs
  • Answered customer questions, resolved issues, and directed customers to other departments if needed.
  • Handled cash/credit/check transactions; assisted with floor/marketing plans; answered customer questions/concerns/complaints; updated/maintained department inventory price changes as necessary.

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39. Company Products

low Demand
Here's how Company Products is used in Outbound Sales Representative jobs:
  • Demonstrated a comprehensive understanding of company products and services, while making customer specific recommendations.
  • Keep up to date with industry knowledge while maintaining a thorough knowledge of company products and services.
  • Work directly with customers via telephone, to promote and sell company products.
  • Promoted company products and services at regional and national industry specific tradeshows.
  • Demonstrated a comprehensive understanding of property insurance as well as specify company products in order to build credibility with customers.
  • Demonstrate a comprehensive understanding of company products and services, and the ability to make specific recommendations to match customers needs

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40. Private Individuals

low Demand
Here's how Private Individuals is used in Outbound Sales Representative jobs:
  • Contacted businesses and private individuals by telephone in order to solicit sales for goods and services.
  • Contacted private individuals by telephone in order to solicit sales.
  • communicate with the private individuals or businesses by phone for various purposes.
  • Contacted businesses or private individuals by telephone in order to solicit sales for goods or services.
  • Contacted businesses or private individuals by telephone in order to request donations for charitable causes.
  • Contacted businesses and private individuals by telephone to solicit sales for services.

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41. Personal Information

low Demand
Here's how Personal Information is used in Outbound Sales Representative jobs:
  • Updated shareholder's personal information in database.
  • Type 25+ wpm, While keeping 7-10 tabs up for customers personal information to satisfy customer.
  • Input clients personal information in to computer.
  • Take their personal information down.
  • Entered personal information and added programing.
  • Gather personal information from customer and record data on into the Siebel program.
  • Call receiver Received inbound calls Managing accounts Handling consumer personal information

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42. DSL

low Demand
Here's how DSL is used in Outbound Sales Representative jobs:
  • Surpassed monthly quota of 25 DSL sales and 100 telephone service upgrades monthly.

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43. Additional Products

low Demand
Here's how Additional Products is used in Outbound Sales Representative jobs:
  • Identified customer issues and provided solutions via up sell of additional products/services.
  • Contacted current company customers to sell them additional products.
  • Called existing customers selling additional products.
  • Offered additional products and services to ensure the client a growing and beneficial financial relationship with the bank.
  • Identify customer issues and provides appropriate solutions via up sell of additional products and or services.
  • Up sold additional products and services.

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44. Business Customers

low Demand
Here's how Business Customers is used in Outbound Sales Representative jobs:
  • Consulted with business customers on their business application, solicit referrals for potential new prospects, and close web leads.
  • Called past residential and business customers and sold them food packages.
  • Place orders and follow up on orders with business customers.
  • Schedule call backs with business customers.
  • Contacted potential residential and business customers Sold local and long distance phone service

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45. Sales Talks

low Demand
Here's how Sales Talks is used in Outbound Sales Representative jobs:
  • Delivered prepared sales talks, reading scripts that described products or services to persuade customers to purchase a product or service.
  • Delivered prepared sales talks and described products and services in order to persuade customers to make a purchase or donation.
  • Deliver prepared sales talks, reading from scripts that describe organization.
  • Deliver prepared sales talks in order to make a donation.

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46. Phone Services

low Demand
Here's how Phone Services is used in Outbound Sales Representative jobs:
  • Maintained documentation for key accounts * Responsible for selling digital telephone services and cable television.
  • Offered consumers in SW region At&t long distance phone services as well as DSL and cellular communications.
  • Investigate credit standing of potential applicants monitor sales via telephone services promote the sales of bank one credit card
  • Sell cable television, high-speed data service and Digital Home Phone services to meet customer s preferences.
  • Increase revenue through up-selling and cross-selling video, HSI wireless, and telephone services to existing customers.
  • Activated data, video, and telephone services.

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47. Technical Support

low Demand
Here's how Technical Support is used in Outbound Sales Representative jobs:
  • Provide technical support for various devices and electronic equipment
  • Provided technical support to call center staff by trouble shooting software issues.
  • Provided technical support where possible, and tracked call results.
  • Assisted customers with product issues by providing technical support.
  • Completed some technical support when appropriate.
  • Worked with technical support to help test the dialer to get the site calling outbound.

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48. CRM

low Demand
Here's how CRM is used in Outbound Sales Representative jobs:
  • Maintained complete and accurate records of all daily activity and customer contact in company or client CRM systems.
  • Conducted outbound sales calls to current and prospective Cable subscribers from internal CRM.
  • Operate the CRM systems and ensure authentic information is available with the company.
  • Entered the details of every interaction in the CRM system.
  • Track call results in CRM system.
  • Tracked purchase orders, calls dialed, cancelled orders and real-estate property purchases through Marriott's CRM Sales force.
  • Maintain accurate and detailed lead, account,contact, opportunity, and sales activity in our CRM system.

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49. Payment Method

low Demand
Here's how Payment Method is used in Outbound Sales Representative jobs:
  • Resolved outstanding debt by researching accounts and payment methods & reissuing invoices.
  • Scheduled appointments for customers to receive estimates for their personal home repairs Confirmed appointments via email Obtained contact and payment method information
  • Obtain customer information such as name, address, and payment method, and enter orders.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Completed orders by recording names, addresses, and payment methods and enter orders into computers.
  • Confirm and process orders, as well as payment methods such as debit and credit cards over the phone.

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20 Most Common Skill for an Outbound Sales Representative

Customer Service22.4%
Outbound Calls14.6%
Sales Goals9.5%
Internet5.6%
Telephone Calls5.5%
Sales Scripts5%
Potential Customers4.5%
Credit Card Transactions3.7%

Typical Skill-Sets Required For An Outbound Sales Representative

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
18.4%
18.4%
2
2
Outbound Calls
Outbound Calls
12%
12%
3
3
Sales Goals
Sales Goals
7.8%
7.8%
4
4
Internet
Internet
4.6%
4.6%
5
5
Telephone Calls
Telephone Calls
4.5%
4.5%
6
6
Sales Scripts
Sales Scripts
4.1%
4.1%
7
7
Potential Customers
Potential Customers
3.7%
3.7%
8
8
Credit Card Transactions
Credit Card Transactions
3.1%
3.1%
9
9
Phone Calls
Phone Calls
3.1%
3.1%
10
10
New Accounts
New Accounts
2.8%
2.8%
11
11
Data Entry
Data Entry
2.5%
2.5%
12
12
New Clients
New Clients
2.4%
2.4%
13
13
Current Customers
Current Customers
2.4%
2.4%
14
14
Customer Information
Customer Information
1.7%
1.7%
15
15
Cold Calls
Cold Calls
1.7%
1.7%
16
16
Prospective Customers
Prospective Customers
1.5%
1.5%
17
17
Sales Reps
Sales Reps
1.5%
1.5%
18
18
Customer Accounts
Customer Accounts
1.4%
1.4%
19
19
Comcast
Comcast
1.4%
1.4%
20
20
Product Knowledge
Product Knowledge
1.4%
1.4%
21
21
Vacation Packages
Vacation Packages
1.3%
1.3%
22
22
Inbound Sales
Inbound Sales
1%
1%
23
23
Verizon
Verizon
0.9%
0.9%
24
24
Customer Base
Customer Base
0.9%
0.9%
25
25
High Volume
High Volume
0.9%
0.9%
26
26
Directv
Directv
0.7%
0.7%
27
27
Previous Customers
Previous Customers
0.7%
0.7%
28
28
Medicare
Medicare
0.7%
0.7%
29
29
New Services
New Services
0.7%
0.7%
30
30
Sales Process
Sales Process
0.7%
0.7%
31
31
Customer Complaints
Customer Complaints
0.6%
0.6%
32
32
Dialer System
Dialer System
0.6%
0.6%
33
33
MCI
MCI
0.6%
0.6%
34
34
Describe Products
Describe Products
0.6%
0.6%
35
35
Customer Relationships
Customer Relationships
0.6%
0.6%
36
36
Top Performer
Top Performer
0.6%
0.6%
37
37
Additional Services
Additional Services
0.6%
0.6%
38
38
Customer Questions
Customer Questions
0.5%
0.5%
39
39
Company Products
Company Products
0.5%
0.5%
40
40
Private Individuals
Private Individuals
0.5%
0.5%
41
41
Personal Information
Personal Information
0.5%
0.5%
42
42
DSL
DSL
0.5%
0.5%
43
43
Additional Products
Additional Products
0.5%
0.5%
44
44
Business Customers
Business Customers
0.5%
0.5%
45
45
Sales Talks
Sales Talks
0.5%
0.5%
46
46
Phone Services
Phone Services
0.4%
0.4%
47
47
Technical Support
Technical Support
0.4%
0.4%
48
48
CRM
CRM
0.4%
0.4%
49
49
Payment Method
Payment Method
0.4%
0.4%

81,629 Outbound Sales Representative Jobs

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