Research Summary. Below we've compiled a list of the most important skills for an outbound sales representative. We ranked the top skills based on the percentage of outbound sales representative resumes they appeared on. For example, 25.2% of outbound sales representative resumes contained outbound sales as a skill. Let's find out what skills an outbound sales representative actually needs in order to be successful in the workplace.

  • The most common hard skill for an outbound sales representative is outbound sales. 25.2% outbound sales representatives have this skill on their resume.
  • The second most common hard skill for an outbound sales representative is customer service appearing on 11.4% of resumes. The third most common is excellent interpersonal on 8.8% of resumes.
  • Three common soft skills for an outbound sales representative are physical stamina, self-confidence and interpersonal skills.

Below we've compiled a list of the most important skills for an outbound sales representative. We ranked the top skills based on the percentage of outbound sales representative resumes they appeared on. For example, 25.2% of outbound sales representative resumes contained outbound sales as a skill. Let's find out what skills an outbound sales representative actually needs in order to be successful in the workplace.

15 Essential Outbound Sales Representative Skills For Your Resume And Career

1. Outbound Sales

Here's how outbound sales is used on outbound sales representative resumes:
  • Targeted Outbound sales representative- Contacted targeted customers for sales
  • Assist in recruiting, selecting and training new outbound sales and retention representatives to maintain budgeted OBS payroll hour level.
  • Performed minimum of 300 outbound sales calls/ day (all cold-calling) to both potential residential and SMB prospects.
  • Recognized with the golden lamp award for making the most outbound sales calls on the team four months consecutively.
  • Surpassed department goal in outbound sales consistently each month (department goal is 8 outbound sales per month).

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on outbound sales representative resumes:
  • Presented and promoted communications and entertainment services to new and existing customers in outbound calls while providing excellent customer service.
  • Demonstrated ability to find and assess potential sales opportunities * Demonstrated strong customer service and relationship building skills.
  • Provided exceptional customer service through distribution consultations, basic tax law, and implications of distribution options.
  • Call customers who are interested in home security systems through internet inquiries and provide exceptional customer service.
  • Receive inbound/outbound telephone calls and provided professional customer service to help customers in all stages of delinquency.

3. Excellent Interpersonal

Here's how excellent interpersonal is used on outbound sales representative resumes:
  • Demonstrated excellent interpersonal skills combined with an intuitive and professional approach contributed to an above average conversion rate.
  • Demonstrated excellent interpersonal, communication and time management skills in highly competitive environment.
  • Employed excellent interpersonal and customer service skills with both internal and external customers.
  • Provided excellent interpersonal, verbal and written communications skills and attention to detail.
  • Utilized excellent interpersonal and customer service skills.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Liberty Mutual Insurance Jobs (127)
  2. Allstate Jobs (28)
  3. InfoCision Jobs (21)
  4. DialAmerica Jobs (60)
  5. Hilton Grand Vacations Jobs (73)

4. Excellent Organizational

Here's how excellent organizational is used on outbound sales representative resumes:
  • Self-motivated, adaptable and have excellent organizational, communication and planning skills.
  • Fast paced environment requiring excellent organizational skills and high levels of productivity.
  • Developed excellent organizational skills while working in a fast pace environment.

5. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how crm is used on outbound sales representative resumes:
  • Tracked purchase orders, calls dialed, cancelled orders and real-estate property purchases through Marriott's CRM Sales force.
  • Maintained records of customer contact through CRM and generated reports on request for individual customers both internally and externally.
  • Managed prospective leads and existing accounts through a CRM platform to accurately forecast revenue and develop long-term business partnerships.
  • Consulted businesses to improve customer acquisition and retention through effective social media marketing and utilizing the Signpost automated CRM.
  • Developed and maintain business relationships with businesses and policyholders using established methods such as customer relationship management CRM.

6. Inbound Calls

Here's how inbound calls is used on outbound sales representative resumes:
  • Received inbound calls for customers who expressed interest in purchasing security systems for whether it was residential or commercial.
  • Serviced inbound calls from Spanish speaking and special credit class customers and served as assistant trainer in bi-lingual class.
  • Handle outbound and/or inbound calls* Sell products to customers and meet sales goals* Offer a first-class customer experience
  • Assisted with inbound calls and helped develop solutions to customer problems, concerns and questions.
  • Handle overflow inbound calls for lawn care and single service tree and shrub service.

Choose From 10+ Customizable Outbound Sales Representative Resume templates

Zippia allows you to choose from different easy-to-use Outbound Sales Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Outbound Sales Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Outbound Sales Representative Resume
Outbound Sales Representative Resume
Outbound Sales Representative Resume
Outbound Sales Representative Resume
Outbound Sales Representative Resume
Outbound Sales Representative Resume
Outbound Sales Representative Resume
Outbound Sales Representative Resume
Outbound Sales Representative Resume
Outbound Sales Representative Resume
Outbound Sales Representative Resume
Outbound Sales Representative Resume
Outbound Sales Representative Resume
Outbound Sales Representative Resume
Outbound Sales Representative Resume
Outbound Sales Representative Resume

7. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how telephone calls is used on outbound sales representative resumes:
  • Promote Cable ONE services to new customer accounts via in-bound and some out-bound telephone calls.
  • Placed outbound telephone calls to increase market share and account penetration.
  • Receive and or place telephone calls, which are predominantly routine.
  • Maintained great relationship with business clients with periodic telephone calls.
  • Serviced both incoming and outgoing telephone calls .Reached out to costumers about their accounts and assisted them in resolving account issues.

8. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how cold calls is used on outbound sales representative resumes:
  • Managed campaigns of qualified or cold calls to collaborate with an NSC sales representative to close or set installation equipment.
  • Warm and Cold calls to previous customers that have bought in the past 10 years from National Pen Company.
  • Received calls for discover card, and also made cold calls to homes regarding special products and services.
  • Generate new business by cold calling businesses that are looking for services or have services with other providers.
  • Executed 120 daily cold calls to Marriott Reward's Card Member's to promote time share properties.

9. Sales Quota

Here's how sales quota is used on outbound sales representative resumes:
  • Exceeded 100% sales quota consistently as well as increased sales revenue by 15% per year.
  • Meet and exceed all assigned and personal sales quotas and achieve targeted customer experience scorecard metrics.
  • Exceeded monthly sales quota by more than 50% in first month post ramp-up.
  • Meet & exceed sales quota by using consultative sales methods/customer focused selling.
  • Developed excellent selling techniques and always exceeded sales quotas for the month.

10. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how customer relationships is used on outbound sales representative resumes:
  • Generated storage container and mobile office rentals and sales by acquiring new and maintaining existing customer relationships.
  • Assessed customer relationships and identify opportunities to cross sell other products and services.
  • Developed customer relationships in order to promote long-term business growth.
  • Developed outstanding customer relationships to maintain business.
  • Serviced complex inbound and outbound Small Business and Premier Client calls to resolve customer issues and retain and expand customer relationships.

11. Customer Accounts

Here's how customer accounts is used on outbound sales representative resumes:
  • Maintain standard documentation of customer accounts.
  • Reviewed and troubleshot existing customer accounts.
  • Managed customer accounts * Contacted current subscribers to provide TWC service upgrades * Answered subscriber's questions and trouble shooting equipment
  • Assisted customers with payments, order inquiries and other miscellaneous concerns or complaints regarding customer accounts.
  • Manage customer accounts and updating call interactions while navigating each claimant to the proper department.

12. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how product knowledge is used on outbound sales representative resumes:
  • Maintain detailed sales product knowledge including competitive information and learning.
  • Train, mentor and coach new Sales Representatives on product knowledge of windows, doors, and siding with closing techniques.
  • Train new sales staff of product knowledge and process flow through.
  • Experienced in Record keeping, Sales calls, and Product knowledge.
  • Developed and maintained sales material and current product knowledge.

13. Sales Process

Here's how sales process is used on outbound sales representative resumes:
  • Developed a unique sales process later implemented for training new sales representatives.
  • Trained new Sales Reps in managing the sales process and acted as a second voice to close sales.
  • Make 120 outbound calls, to initiate the sales process, with caregivers or subscribers.
  • Selected for focus group to provide feedback and input throughout changes in sales processes.
  • Trained in Hilton sales processes and company sales procedures and requirements.

14. Sales REP

Here's how sales rep is used on outbound sales representative resumes:
  • Coordinated appointment schedule with Sales representative for maximum face time with new sales appointments
  • Self-motivated inside a sales representative with excellent communication skills and high positive energy.
  • Utilized multiple resources to uncover new territories for sales representatives.
  • Assigned customers to appropriate inside sales representatives.
  • Documented account activities and generated sales reports.

15. Sales Scripts

Here's how sales scripts is used on outbound sales representative resumes:
  • Assisted management with training, scheduling, and continuously updating our sales scripts.
  • Developed personalized sales scripts to enhance the level of sales.
  • Deliver prepared sales scripts Build Rapport to gain trust Explain products or services Answer questions from customers.
  • Developed and executed sales scripts and rebuttals with newer businesses contracted.
  • Adjust sales scripts to better target the needs and interests of customer in an effort to increase company revenue.
What skills help Outbound Sales Representatives find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want. Get Started
The eight most common skills based on Outbound Sales Representative resumes in 2023.

skills are in demand

Skill Page Callout

Jobs With Trending Skills

Outbound Sales Representative Jobs You Might Like

Outbound Sales Representative Skills

List Of Skills To Add To Your Outbound Sales Representative Resume

According to recent trends, the most relevant outbound sales representative Resume Keywords for your resume are:

  • Outbound Sales
  • Customer Service
  • Excellent Interpersonal
  • Excellent Organizational
  • CRM
  • Inbound Calls
  • Telephone Calls
  • Cold Calls
  • Sales Quota
  • Customer Relationships
  • Customer Accounts
  • Product Knowledge
  • Sales Process
  • Sales REP
  • Sales Scripts
  • Sales Techniques
  • Medicare
  • Quality Standards
  • Outbound Phone Calls
  • Customer Issues
  • Customer Inquiries
  • Quality Customer Service
  • Inbound Sales
  • Customer Complaints
  • Upselling
  • Sales
  • Lead Management
  • Computer System
  • Vacation Packages
  • Outbound Customer Calls
  • Describe Products
  • Auto Dialer
  • Payment Method
  • Private Individuals
  • Phone Services
  • DSL
  • Comcast
  • Sales Talks
  • MCI

Real Examples Of Outbound Sales Representative Resumes That Use These Skills

Outbound Sales Representative jobs

Ready To Start Your Outbound Sales Representative Resume?

Choose Your Current Work Experience To Start Creating Your Resume

Entry Level icon

Entry Level

Junior Level icon

Junior Level

Mid Level icon

Mid Level

Senior Level icon

Senior Level

Management icon


Executive icon


Online Courses For Outbound Sales Representatives

One of the best ways to acquire the skills needed to be an outbound sales representative is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since outbound sales representatives benefit from having skills like outbound sales, customer service, and excellent interpersonal, we found courses that will help you improve these skills.

Advertising Disclosure

1. HubSpot Sales Representative


Whether you're completely new to sales and looking to start a new career, or you want to grow in your current sales role, this five-course career training program from the inbound sales experts at HubSpot can help you reach your career goals.\n\nYou’ll start by learning the basics of sales enablement and how sales and marketing teams can collaborate to create and keep relationships with their targeted buyers. You’ll develop data-driven sales goals and influential content to enable you to...

2. Salesforce Sales Development Representative


If you’ve always wanted a rewarding career, the tech sales industry may be the path for you. If you’re an ambitious problem-solver who likes to win, you’ll find tech sales not only fulfilling, but lucrative as well. As the tech industry continuously introduces innovative services and products, tech sales roles have become more crucial than ever. SDRs are in the front lines of the tech biz, connecting with customers and clients, and coming up with the smartest solutions for their problems. Sales...

3. Cold Calling for B2B Sales: How to Prospect over the Phone


B2B Sales Skill: How to Cold Call over the Phone with Purpose, Navigate through Gatekeepers and Set Client Meetings...

4. Create B2B Sales Cold Calling Scripts & Value Propositions


B2B Sales Skill: Create Personalized Talk Tracks for Sales Reps that Win more Prospects and Close more Deals...

5. The Complete B2B Sales Masterclass: 6 Courses in 1


1. Generate Leads, 2. Pitch, 3. Close & Handle Any Objection: Get Certified in Cutting Edge, Non-Pushy B2B Sales System...

6. B2B Sales Objections Simplified


B2B Sales Skill: Learn How to Handle the Most Common Sales Objections, Over the Phone and in Person!...

7. Sales Training: How To Close More Sales


Closing Sales: Sales Training Course: Sales Skills; Selling Techniques; Sales Strategies for B2B, B2C Direct Sales...

8. Sales Fire: B2B Sales & Business Development for Startups


The Ultimate Sales Methodology for Business Development & B2B Sales to Learn Sales Strategy, Sales Skills & Deal Closing...

9. Sales Training Pro: The Complete Sales Presentation Course


Practical, Hands-on Sales Techniques and Tools to Effortlessly Engage your Customers In Your Sales Presentations...

10. Sales Fundamentals


Learn how to sell with core, proven techniques that have generated millions in sales revenue...

11. Sales Training: Practical Sales Techniques


Sales Hacking: Essential sales skills, sales strategies and sales techniques to sell just about anything!...

12. Sales Machine: The Sales Training B2B Master Course


Learn Sales Strategies & Sales Techniques to Sell ANYTHING for Entrepreneurs, Startup, B2B Sales, & Business Development...

13. Sales Skills: 9 Sales Training Courses In 1


Develop Killer Sales Skills With The Ultimate Sales Training (Taught By 5 Top Sales Experts)...

14. Cold Calling Mastery


Become fantastic at Cold Calling - making cold calls for lead generation, sales, & business development...

15. CRUSH IT! Sales Strategies


Discover a step by step sales process you can drop into your business to re-connect with lost prospects. Close Sales Now...

16. Sales Skills Mastery 1: Sales Training For Beginners


Selling Techniques and Sales Strategy that Every Salesperson Ought to Know - Sales Training For the Modern World...

17. Business Development & B2B Sales for Startups- Sales Valley


The Complete Startup Playbook for Business Development & B2B Sales to learn Lead Generation, Pitching, & Closing Deals...

18. Customer Service


How to Approach New Customers and Maintain Existing Ones...

19. LinkedIn Sales Navigator: LinkedIn's tool for B2B Sales


LinkedIn Sales Navigator best remote practices for the LinkedIn premium service for business development and B2B sales...

20. Professional Sales Training - Compelling Conversations


Sky rocket your sales performance through persuasive sales messages and compelling sales conversations...

resume document icon

Ready To Build Your Resume?

resume document icon

Ready To Build Your Resume?