Outbound supervisor job description

FREIGHT HANDLER - LOADERS - DOCKWORKERS

PITT OHIO, a $900 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, GROUND, LTL and TRUCKLOAD services is seeking a Part Time Outbound Dockworker at our Cicero, IL Terminal.

Moved to Top Rate of $25.24 after 6 months

PITT OHIO has received countless safety, service, and carrier of the year awards and our highly acclaimed Safety Department is a leader in the transportation industry. Dedication to quality and excellence is our goal at PITT OHIO.

We offer competitive wages, 401K, profit sharing, pleasant work environment, and much more!

FREIGHT HANDLER - LOADERS - DOCKWORKERS

QUALIFICATIONS:

A minimum age of 18 years of age.

Must pass a NON -Department of Transportation (DOT) physical examination.

Must consent to a pre-employment drug screen. PITT OHIO must receive a negative result.

Must have the ability to read and write the English language and also perform simple mathematical calculations

Must consent to a ten-year check on work history. Any gap of 30 days or more must be indicated and explained, and you may be asked to provide documentation. Discrepancies may prevent your application from being processed and job offer withdrawn.

You will be an at-will employee throughout your employment with PITT OHIO. Nothing in these guidelines, your application or in the employee handbook guarantees employment for any period of time or is intended to be a contract of employment.

JOB DESCRIPTION:

Must have command of the English language with the ability to read, write, and communicate effectively with internal and external customers, perform simple mathematical calculations, handle receipts, read shipping labels and follow loading instructions.

Will be responsible to load and unload freight according to DOT requirements on and off of trucks by hand or by use of hand truck or dolly.

Sort and secure items in position on trucks according to DOT requirements or on dock to prevent damage.

Lifting various types of materials will be required: cartons, bags, cylinders, boxes, crates, drums, pipe, bars, rugs, etc.

Common material handling tools will be used: carts, dollies, pallet jacks, and tow motors.

Standing, walking, pushing, pulling, twisting, carrying, bending, reaching, and lifting both above and below waist level will be required.

Heavy lifting will be required.

Work in a safe and professional manner so as to reduce personal risks and risk to fellow employees.

Comply with federal, state, and company regulations.

Process all paperwork daily associated with the execution of the job.

Be available and willing to work; exceptions require management approval.

Work in a positive, supportive, and cooperative way at all times.

Perform other duties as directed or requested.

PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.

To navigate to the PITT OHIO Career Center and apply for this position, please go to

We offer competitive compensation, an excellent benefits package, 401(k), profit sharing, paid vacations, a pleasant work environment, and much more.

FREIGHT HANDLER - LOADERS - DOCKWORKERS

• Monitor and manage daily volume
• Evaluate employee performance and provide consistent, timely feedback
• Set and communicate clear goals and expectations for the departments and employees
• Implement, support, and ensure the success of company initiatives within the departments.
• Work with other members of the Outbound Department to meet overall goals and objectives (LPH, cut-off, fulfillment, accuracy)
• Administer employee performance appraisals and provide action plans/training where necessary
• Assure that established company procedures and policies are being adhered to and applied consistently.
• Assure employees meet all company and department standards through regular review of productivity and activity audits. Provide constructive criticism as needed.
• Assure compliance of safety and environmental policies and regulations.
• Ensure that proper physical and human resources are in place to accomplish goals. Provide staffing recommendations.
• Develop employee competencies through on-going cross training and needs assessment
• Participate in weekly staff meeting for continuous improvement.
• Ensure UPS/EDI uploads are accurate and timely
• Continually examine processes to drive out unnecessary costs.
• Monitor employee time punches and attendance records.
• Insure employees have the proper tools to perform their jobs.
• Serve as a member of the Distribution team providing assistance as needed.

• Strong verbal and written communication skills.
• Ability to successfully manage within deadlines.
• Strong analytical and problem-solving skills.
• Demonstrated ability to drive, participate, and adapt to change in a positive manner.
• Strong team building and motivation skills.
• Demonstrated ability to delegate effectively.
• Ability to prioritize and set goals to achieve company objectives.
• Strong knowledge of WMS applications.
• Strong planning skills.
• PC application skills.
• Experience in team building and problem solving.

Intealth is an integrated organization that includes the Educational Commission for Foreign Medical Graduates (ECFMG), established in 1956, and the Foundation for Advancement of International Medical Education and Research (FAIMER), established in 2000. ECFMG and FAIMER created Intealth as a new overarching identity in 2021 to mark the success of a multi-year business transformation resulting in integrated operations. Intealth unites ECFMG and FAIMER under a common vision and leverages their combined expertise and resources for maximum impact.

In recognition of the value of our employees, we strive to offer excellent benefits and an environment that emphasizes professional development and personal wellness. We were named a Top Workplaces in 2021 by the Philadelphia Business Journal.

We are looking to hire a full-time Outbound Supervisor within our Applicant Information Systems (AIS) department. The role of an Outbound Supervisor is accountable for the efficient and effective performance of the Outbound AIS Advisors ensuring the delivery of excellent customer service to our applicants.

JOB DUTIES & RESPONSIBILITIES

• Continually improve work processes to achieve performance goals - reduce email escalations rate and increase service levels.
• Ensure exemplary customer service is provided throughout the certification process and that staff maintain an applicant-centered approach in all ECFMG related activities.
• Monitor email boxes for staff to exceed or maintain service level agreements.
• Resolve escalated applicant and client concerns in a timely manner.
• Works collaboratively with AIS Advisor staff and mail and records processing staff.
• Works collaboratively with the Supervisor, EPIC Support Services to ensure accuracy & consistency across services lines.
• Works the Account & Identify Management team to to ensure accuracy & consistency across services lines.
• Motivate, train, and establish goal setting and expectations for Outbound AIS Advisors.
• Ensure overall quality and accuracy of information disseminated by Outbound AIS Advisors.
• Monitor and oversee work-flow, schedule and productivity of staff.
• Collaborate with AIS Manager to identify, develop, and implement process improvements for AIS.
• Assist in the development and testing of technology systems to support AIS.
• In conjunction with manager, accomplishes objectives by recruiting, selecting, orienting, training coaching and counseling staff; communicating expectations, monitoring, appraising and reviewing staff contributions; enforcing policies and procedures.
• In conjunction with manager and AIS trainer, create and develop AIS customer service procedures and guidelines.
• Develops performance standards and measurements for reporting and process improvements.
• Generate BI reports for AIS Manager and operations leadership on all aspects of customer service and quality, including updating the Ops monthly scorecard.
• Identify staff challenges, whether on a group or individual basis, and facilitate appropriate training to remediate.
• In collaboration with HR and AIS Manager, issue verbal and corrective actions, where indicated.
• Manage AIS Advisor personnel related matters including monitoring attendance and all record keeping in time and reporting system.
• In role as back up to AIS Manager, performs all duties related to that of Manager of AIS dept.
• Perform other duties as assigned by Manager.

ABOUT YOU

Our ideal candidate for the Outbound Supervisor has the following skills & experience:

EDUCATION

Bachelor's degree or equivalent work experience required.

EXPERIENCE

• 4 years of Customer Service experience required
• Minimum of 4 years of progressive call center management or account management experience in a professional organization, preferably with part of that experience in supervision/management with responsibility for staffing and operations.

SKILLS

• Proven training and communication skills
• Customer service experience required.
• Familiarity with workforce management, email management and Business Intelligence
• Knowledge of credentialing or other document management processes, preferred.
• Experience with work-flow systems

WORK SCHEDULE for Outbound Supervisor

This full-time position typically works 7-hour workdays, Monday - Friday, with a flexible virtual work arrangement

SALARY for Outbound Supervisor (Starting at $70,000)

Any offered salary within this band is determined based on competency and skills, prior relevant experience, required degrees/certifications, internal equity within the organization and market competition.

SOME OF OUR PERKS & BENEFITS!

• Robust Medical, Dental & Vision from top providers
• 12% Employer Contribution to your 403(b)
• Tuition Reimbursement
• Wellness Program
• Generous PTO
• Flexible Work from Home opportunity

While our unwavering commitment to promoting quality healthcare worldwide is one of our top priorities, we have a similar commitment to fostering an environment that recognizes people matter as much as the business. You can contribute to meaningful and inspiring work in an inclusive organization that prioritizes your diversity, professional and leadership development, and overall personal wellness. If these organizational priorities resonate with you, then it's time for you to join us! If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Our Commitment to Diversity, Equity, Inclusion & Belonging

Nonprofit HR is committed to fostering and maintaining a work environment where diversity, equity, and inclusion (DEI) are fully integrated into everything we do for the benefit of our employees and the clients that we serve. To fully realize our goal, we prioritize our understanding of the complexities of DEI within our workforce to inform our approach to talent management. We believe that this guides how we do our work, advise our clients to operationalize DEI and position our content and educational opportunities help strengthen the talent management capacity of the social impact sector.

Continue reading our about our commitment at nonprofithr.com/deinow.

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