Outer jobs - 35 jobs

Outer Biosciences' mission is to improve human skin health by discovering and developing novel bioactives that are more effective and safer than anything available today. Founded by a scientific team with deep experience in engineering advanced organ systems, our fully-integrated technology platform combines complex, long-lasting, clinically-relevant ex vivo skin models with multimodal data analysis and predictive machine learning. Brief company overview here. Role Overview Outer Biosciences is seeking a Technical Sales Manager, Beauty & Personal Care Actives to drive and develop a robust, high-quality pipeline of new commercial opportunities, ensuring sustainable and profitable growth for the business. This role is responsible for identifying, securing, and converting new customer opportunities - with a particular focus on the beauty and personal care markets. This is an opportunity to harness your scientific background, technical acumen, and commercial insights to champion Outer Biosciences skin health platform as well as its beauty and personal care actives portfolio externally. This is a dynamic leadership position. Additionally, you will support cross-functional collaboration with marketing, scientific teams, and distributors. The overarching goal is to ensure consistent, profitable year-over-year growth and to deliver financial results that align with both the short- and long-term objectives for the company. This critical position requires persuasion, strategic thinking, attention to detail, exceptional communication skills, and creative problem-solving abilities. This person will report directly to the Chief Business Officer. Key Responsibilities Drive YoY financial growth through conversion of opportunities in the personal care and beauty markets with clear end-to-end ownership from lead generation to commercial conversion Develop and define clear commercial processes to identify, prioritize, and acquire new customers and opportunities in the personal care and beauty industry Drive sales growth by aligning with the global commercial strategy, building a strong sales pipeline, and forging strategic partnerships with current customers, established brands, emerging brands, distributors, and contract manufacturers. Set clear objectives and performance metrics aligned with business strategy Capture customer and market feedback via CRM system Emphasize identifying unmet market needs and crafting initiatives to address them Constructively engage with stakeholders across the company to provide superior customer service Serves as an Outer Biosciences representative at select industry events and tradeshows to maximize lead generation and advocate our technology. Promotes teamwork by training, advising, inspiring, and mentoring sales associates, specialists, and other sales related commercial team members. Leads by example while fostering a culture where contributions are valued and collaboration drives success. Qualifications Minimum Education: Bachelor's degree in a basic science (Biochemistry, Bioengineering, Biology, Chemistry) or related technical discipline. Previous laboratory-based research experience is a plus. Minimum of 5 years' of progressive business development, sales, technical customer service, or marketing experience within the beauty actives, specialty ingredients/chemical or personal care industry. Exceptional negotiation in value-sales, influencing key stakeholders, and executive-level communication skills Established network within personal care and beauty industries Competency in developing, maintaining, and reporting on sales processes Strong work ethic and leadership skills Continuous learner, meticulous, and thrives in dynamic environments. Highly productive, agile, and resilient with exceptional troubleshooting and problem-solving skills. Excellent written, verbal, and interactive communication skills. Strong teamwork and collaboration skills with the ability to work effectively both independently and in a group.. We are deeply committed to diversity, equality, and inclusion in all its forms and practices. As a company we promote inclusion and desire to work with people from all walks of life. As we grow our team, we strive to be the change we want to see. If your experience is somewhat different from what we've described and you believe you can bring value and contribute in the role, we'd be honored to learn more about you.

Armory Group, LLC is a national financial services firm, offering a full spectrum of advisory and professional services, including investment banking, strategic advisory, consulting, and asset management services, all focused on middle market companies. Through its investment banking affiliate, Armory Securities, LLC, Armory provides clients with a wide range of financial advisory services from mergers and acquisitions, debt or equity financing, special situations and restructuring services. Through its consulting and advisory affiliate, Armory Strategic, LLC, Armory provides clients with a wide variety of financial and operational services, including general strategic advisory, interim management, performance improvement, cost reduction, and transaction support. Job Description & Responsibilities: Armory is seeking a results-oriented professional, who can analyze company financial information, develop financial models and lead workstreams in connection with special situations investment banking projects for Armory Securities, LLC. This role requires strong financial modeling background and ability to complete high-quality work product in high-pressure, client-critical, transaction-oriented situations. Armory offers a unique opportunity for Analysts to work as generalists on projects that provide exposure to various financial advisory and investment banking products and industries. The Boston-based investment banking analyst will have exposure to multiple industries, such as industrials, business services, manufacturing, technology, consumer & retail, and food & beverage. Analysts can expect to be involved in a variety of transactions, including valuation, debt and equity financings, mergers and acquisitions, recapitalization and restructuring assignments. Transaction teams are typically small in size, providing significant responsibility and exposure to senior level professionals and clients Requirements: Bachelor's degree with top academic performance Minimum one to two years of investment banking or restructuring experience required Strong interest in M&A, debt and equity capital markets, special situations, and restructuring investment banking Strong quantitative and qualitative skills, with experience in financial modeling and financial statement analysis Self-directed, highly motivated, able to learn and work independently in a fast-paced, challenging environment and manage a variety of transactions and projects simultaneously Excellent verbal and written communication skills Demonstrated team player and leader with a strong motivation to contribute to a positive team culture SIE, Series 63, and Series 79 licenses required at time of hiring or shortly thereafter This is a full-time position based in Boston, MA. This is a hybrid role, consisting of both in-office and remote work. The targeted start date is immediate. Travel will be required at times. Compensation includes base salary, discretionary bonus commensurate with the industry, and full benefits (including health, dental, vision, flexible spending account, and 401k).

About the job Hopper is looking for a Senior Site Reliability Engineer to join our Platform Infrastructure team - the group that builds and operates the cloud foundation powering products used by millions of travelers worldwide. Our mission is to empower engineers across Hopper to ship fast, stay resilient, and scale effortlessly. If you care about automation, scalability, and developer experience - and want to make a tangible impact on a growing travel tech company - this could be the perfect role for you. You'll help evolve a large-scale, multi-region infrastructure running in Google Cloud, supporting hundreds of engineers and dozens of product teams. You'll contribute to building automated, self-service platform tools, ensuring the foundation is secure, reliable, cost-efficient, and easy to use. This role might be a great fit if you: Thrive on automating repetitive work and turning best practices into platform-level solutions. Take pride in enabling product teams by providing intuitive tools and interfaces for infrastructure and deployment. Have a strong bias for practical, reliable solutions over complexity and over-engineering. Care deeply about operational excellence: scalable systems, high availability, performance, and cost optimization. See developer experience as a product, and continuously look for ways to improve it. What would your day-to-day look like: Improve and evolve platform tooling to support a growing number of services and teams across Hopper. Design infrastructure workflows that are simple, consistent, and scalable - enabling engineers to build and deploy with confidence. Drive automation across key infrastructure components, reducing manual work and increasing reliability. Adapt and scale infrastructure offerings to meet the needs of product teams while maintaining a cohesive and maintainable platform. Participate in incident response for platform-level issues as part of a globally distributed, sustainable on-call rotation (with team coverage across the Americas and Europe). Support engineering teams by troubleshooting platform issues, answering infrastructure-related questions, and reviewing pull requests that affect core systems. Collaborate with a small, high-impact team of SREs, focused on operational excellence, performance, and developer experience. An ideal candidate has: Professional experience in SRE, DevOps, Software Engineering, or Systems Engineering, with a passion for building reliable, scalable infrastructure. Strong troubleshooting and incident response skills across distributed systems and cloud-native environments. Solid system design and analytical thinking, with a focus on simplicity, performance, and maintainability. Clear and effective communication skills, with the ability to collaborate across engineering teams. Cloud & Infrastructure Expertise: Hands-on experience with major cloud platforms - ideally Google Cloud Platform (GCP). Deep familiarity with Infrastructure as Code, preferably using Terraform. Experience building and operating with containers and Kubernetes, and tools like Helm or Kustomize. Working knowledge of Service Mesh technologies, preferably Istio. Networking & Security: Solid understanding of networking fundamentals - DNS, TLS, certificates, ingress controllers, etc. Knowledge of cloud and infrastructure security best practices, including IAM, RBAC, and network segmentation. Familiarity with authentication and authorization protocols and technologies. Observability & Tooling: Experience with observability stacks - logs, metrics, tracing, and APM (preferably using Datadog). Practical knowledge of CI/CD pipelines and deployment automation. Exposure to database technologies, both SQL and NoSQL. Scripting & Automation: Comfortable writing scripts in Bash, Python, or similar scripting languages to automate routine tasks and build tooling. Perks and benefits of working with us: Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages. Unlimited PTO. Carrot Cash travel stipend. Access to co-working space on demand through FlexDesk AND Work-from-home stipend. Please ask us about our very generous parental leave, much above industry standards!. Entrepreneurial culture where pushing limits and taking risks is everyday business. Open communication with management and company leadership. Small, dynamic teams = massive impact. 100% employer paid Medical, Dental and Vision coverage for employees. Access to Disability & Life insurance. Health Reimbursement Account (HRA). DCA/ FSA and access to 401k plan. More about Hopper/ HTS At Hopper, we are on a mission to become the leading travel platform globally - powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions - helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers - with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands. Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Here are just a few stats that demonstrate the company's recent growth: Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS' channels every year. Our fintech products - including Cancel for Any Reason and Flight Disruption Assistance - have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel. Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more. Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.. Come take off with us! #LI-REMOTE

The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager. Key Job Responsibilities Operations Management * Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment. * Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling. * Participates in crew scheduling process with venue management and Workforce, focusing on talent to task, business levels, and unique event or client requirements. * Ensures flowsheets are updated and properly completed. * Works with team to establish coordinated communications for the management of events. * Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences). * Assists management in team member compliance with Operational Excellence. * Provides suggestions for scheduling and operational efficiencies accordingly. Customer Service * Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following Encore's Service Standards. * Maintains a positive relationship with all clients through effective communication. * Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. * Monitors events and checks in on customers throughout the day. * Fosters and maintains the hotel/client relationship. * Assists management in team member compliance with Encore's Service Standards. Training/Staff Development * Assists in training technicians on all floor activities. * Assists in training technicians on the venue's operational standards and Encore's service and operational standards. * Serves as a mentor for new hires. * Provides guidance and understanding of technician career journey * Models and reinforces a positive working environment centered around company values. Event Technology * Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. * Troubleshoot technical issues and resolve problems quickly as they arise. * Complies with all Company security and safety measures. * Ensures equipment is secure from theft and/or damage when in use. * Performs preventative maintenance on equipment to keep it presentable and in good working condition. * Leads the team in proper security, storage, transportation, and maintenance of equipment. * Participates in physical inventory count processes as requested. Job Qualifications * Bachelor's degree is preferred. * 3-5 years of customer service or hospitality experience is preferred. * 3-5 year of audio-visual experience is required. * Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: Internal Hourly Requirements.pdf * External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: ********************************************* * Knowledge of technical theory. * Advanced problem-solving skills. * Experience leading workflow and team members. * A valid driver's license is required for team members in positions that may operate Company vehicles. * Additional DOT requirement may need to be met if applicable. * Must be able to lift 50 lbs. Competencies Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Manages Ambiguity Drive Results * Directs Work * Achieves Goals See The Big Picture * Financial Acumen Value People * Builds Effective Teams For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are: Continuously, Frequently, Occasionally, and Never. Physical Activities * Sitting: 2-3 Hours * Standing: 4-5 Hours * Walking: 4-5 Hours * Stooping: 2-3 Hours * Crawling: 2-3 Hours * Kneeling: 2-3 Hours * Bending: 2-3 Hours * Reaching (above your head): 2-3 Hours * Climbing: 0-1 Hours * Grasping: 4-5 Hours Lifting Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Carrying Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Never Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Frequently * Peripheral Vision: Occasionally * Depth Perception: Frequently * Hearing: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs*: Frequently * Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

About HTS Media HTS Media is Hopper's advertising and media division, built to help travel brands, destinations, and suppliers connect with travelers at scale. We power advertising placements across Hopper's app and through our B2B partner network, which includes global brands like Capital One Travel and TripAdvisor. Our mission is to build the travel industry's leading retail media network, turning advertising into a major driver of profitability for Hopper and our partners, much like Instacart, Uber, and Amazon have done in their sectors. We're still in the early stages of our roadmap, yet HTS Media has already become one of Hopper's fastest-growing and most profitable business units. The engineering team plays a pivotal role in scaling the platform, ensuring our ad tech products deliver measurable impact for advertisers and seamless experiences for travelers. About the Role As the foundational Data Engineer for HTS Media, you will own the data infrastructure that powers our entire advertising business. Our platform generates a massive volume of data, from ad impressions and clicks to audience segments and conversion events, that is critical to our advertisers, partners, and internal teams. Your mission is to build a robust, scalable data foundation from the ground up that transforms this raw data into the trusted, high-quality datasets that power our advertiser-facing reporting and enable our future ML models. You will be responsible for the full lifecycle of data, from building real-time data pipelines to modeling data in our warehouse for analytics and reporting. You will partner closely with backend, full-stack, and product teams to power fast, accurate, and reliable reporting that will build advertiser trust. You will lay the groundwork for our ML optimization engine, which will drive ad-serving predictions (like CTR and conversion rates) to make our platform smarter and more performant-mirroring the successful data-driven ad platforms at companies like Amazon and Instacart. Your work will be the foundation of our platform's intelligence and a key factor in our ability to deliver measurable results. Responsibilities Own the Data Architecture: Design, build, and maintain scalable and reliable ETL/ELT pipelines to process high-volume advertising data. Build the Foundation: Develop and manage our analytical data warehouse, establishing it as the single source of truth for all reporting and analytics. Enable Insights: Create clean, reliable, and performant data models that power our advertiser reporting dashboards, internal analytics, and billing systems. Ensure Data Integrity: Implement robust data quality checks, monitoring, and alerting to ensure the accuracy and trustworthiness of our data. Collaborate and Empower: Work closely with the engineering and product teams to define data requirements and deliver the necessary data infrastructure to support new ad products and features. Prepare for the Future: Build the foundational data systems that will enable future ML-driven optimizations for audience targeting and performance prediction. Experience 4+ years of data engineering experience, with a demonstrated track record of building and maintaining data infrastructure at scale. Expert-level proficiency in SQL and a programming language like Python or Scala for data processing. Hands-on experience with cloud-based data warehousing solutions (e.g., BigQuery, Snowflake, Redshift). Proven success building and operationalizing data pipelines using orchestration tools (e.g., SQLMesh, Airflow, dbt). Experience with real-time data streaming technologies (e.g., Google Pub/Sub, Kafka, Kinesis). Strong understanding of data modeling concepts and experience designing schemas for analytical workloads. Experience with ad tech, retail media, or large-scale data systems is strongly preferred. Excellent communication skills and an ability to collaborate effectively with both technical and business stakeholders. A strong sense of ownership and the ability to operate with a high degree of autonomy in a fast-paced, entrepreneurial culture. Perks and benefits of working with us: Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages. Unlimited PTO. Carrot Cash travel stipend. Access to co-working space on demand through FlexDesk AND Work-from-home stipend. Please ask us about our very generous parental leave, much above industry standards!. Entrepreneurial culture where pushing limits and taking risks is everyday business. Open communication with management and company leadership. Small, dynamic teams = massive impact. 100% employer paid Medical, Dental and Vision coverage for employees. Access to Disability & Life insurance. Health Reimbursement Account (HRA). DCA/ FSA and access to 401k plan. #LI-REMOTE More about Hopper At Hopper, we are on a mission to become the leading travel platform globally - powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions - helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers - with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands. Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Here are just a few stats that demonstrate the company's recent growth: Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS' channels every year. Our fintech products - including Cancel for Any Reason and Flight Disruption Assistance - have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel. Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more. Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.. Come take off with us!

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology. Key Job Responsibilities Equipment Operation * Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. * Troubleshoot technical issues and resolve problems quickly as they arise. * Complies with all Company security and safety measures. * Ensures equipment is secure from theft and/or damage when in use. Customer Service * Provides excellent service and strive to exceed the expectations and needs of internal and external customers. * Be a leader, mentor, and coach for other Technicians on Encore's Delivering World Class Service philosophy. * Maintains a positive relationship with all clients through effective communication. * Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. * Monitors events and checks in on customers throughout the day. * Understands and fosters the hotel/client relationship. Technical Ability * Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues. * Anticipates equipment challenges and changes in a timely and professional manner. Systems Knowledge * Understands company processes, follows procedures, and completes systems entry and paperwork accurately. * Uses the equipment sheets to determine the equipment scheduled for set up and for strike. * Interacts with other staff and outside vendors for equipment. * Increases revenue by utilizing floor up-selling techniques. * Work with clients to finalize invoices. * As needed, work within Encore systems and applications Job Qualifications * High school diploma required, Associate's degree is preferred. * 2-3+ years of customer service or hospitality experience is preferred. * 2-3+ years of audio-visual experience is required. * A valid driver's license is required for team members in positions that may operate Company vehicles. * Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Review the requirements: Internal Hourly Requirements.pdf * External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: ********************************************* * Additional DOT requirement may need to be met if applicable. * Must be able to lift 50 lbs. Competencies Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Demonstrates Self-Awareness Drive Results * Ensures Accountability See The Big Picture * Decision Quality * Manages Complexity Value People * Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never. * Sitting: 2-3 Hours * Standing: 4-5 Hours * Walking: 4-5 Hours * Stooping: 2-3 Hours * Crawling: 2-3 Hours * Kneeling: 2-3 Hours * Bending: 2-3 Hours * Reaching (above your head): 2-3 Hours * Climbing: 0-1 Hours * Grasping: 4-5 Hours Lifting Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Carrying Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Never Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Frequently * Peripheral Vision: Occasionally * Depth Perception: Frequently * Hearing: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs*: Frequently * Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET I manages venue(s) with $450k - $900k in revenue and will report to the Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting * Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures. * Achieve Encore's financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. * Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time. * Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients. * See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely. * Participate in business review presentations as needed, in collaboration with regional management. * Review and manage location P & L and develops action plans to address deficiencies/grow the business * Confirms venue partners process all payments to Encore in a timely basis. Operations Management * Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed. * Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards. * Anticipate equipment challenges and changes in a timely and professional manner. * Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. * See the Big Picture by efficiently sharing labor and equipment within the local market. * Attend all operational venue meetings such as daily stand up meetings with venue operations staff. Sales Management * Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities. * Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges. * Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. * Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. * Collaborate with vendors and other departments/divisions of the company to capture and service events. * Understand event cost structure and incorporate into solution designs according to established profitability guidelines. * Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges. * Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. * Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events * Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Customer Service * Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. * Position will have oversight to personnel to assist with event execution. * Exceed the expectations and needs of internal and external customers. * Meet with guests on site to confirm that their needs are met, and the equipment setup is accurate and working properly. * Monitor small to medium size events and check in on customers throughout the day. * Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. Technical Ability * Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner. * Effectively utilizes applicable company computer systems. * Act as on-site technical expert as needed for events. * Assist on the floor with operations as needed. People Development * Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. * Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. * Manage the human resources activities including selection, performance management, and learning. * Provide focused and continued coaching to develop the skills of team members. * Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems. * Recommend team members for training opportunities, as needed. Job Qualifications * Bachelor's degree is preferred or equivalent experience * 3+ years of audio-visual experience * 1+ years of supervisory experience * 2+ years of customer service or hospitality experience is preferred. * Sales experience is a plus * Working knowledge of audio-visual equipment in a live show environment * Must be able to successfully complete Level 3 Skills training * Proficiency with the use of computer hardware * Proficiency with computer software and programs, including the Internet and Microsoft Office * Effective leadership abilities and customer satisfaction focus. * A valid driver's license is required for team members who may operate Company vehicles. Competencies Deliver World Class Service * Hospitality Do The Right Thing * Courage Drive Results * Optimizes & Aligns Work See The Big Picture * Strategic Mindset Value People * Organizational Savvy * Values Diversity * Develops Talent For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never. General Physical Activities * Sitting: 2-3 hours per day * Standing: 4-5 hours per day * Walking: 4-5 hours per day * Stooping: 2-3 hours per day * Crawling: 2-3 hours per day * Kneeling: 2-3 hours per day * Bending: 2-3 hours per day * Reaching (above your head): 2-3 hours per day * Climbing: 0-1 hour per day * Grasping: 4-5 hours per day Lifting Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Carrying Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Frequently * Peripheral Vision: Occasionally * Depth Perception: Frequently * Hearing: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs*: Occasionally * Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

About HTS Media HTS Media is Hopper's advertising and media division, built to help travel brands, destinations, and suppliers connect with travelers at scale. We power advertising placements across Hopper's app and through our B2B partner network, which includes global brands like Capital One Travel and TripAdvisor. Our mission is to build the travel industry's leading retail media network, turning advertising into a major driver of profitability for Hopper and our partners, much like Instacart, Uber, and Amazon have done in their sectors. We're still in the early stages of our roadmap, yet HTS Media has already become one of Hopper's fastest-growing and most profitable business units. The engineering team plays a pivotal role in scaling the platform, ensuring our ad tech products deliver measurable impact for advertisers and seamless experiences for travelers. About the Role As a Senior Backend Engineer on the HTS Media team, you will be a core contributor to the engine that powers our entire advertising platform. You will be responsible for designing, building, and scaling the high-throughput, low-latency services that handle ad requests, run auctions, and serve millions of relevant offers to travelers in real-time. This is a mission-critical role where your work will directly impact platform performance, advertiser success, and Hopper's bottom line. You will tackle complex challenges inherent to the ad tech space, from optimizing our real-time bidding (RTB) logic to ensuring millisecond response times under heavy load. You will serve as a technical leader, mentoring other engineers, driving architectural decisions, and setting the standard for high-quality, scalable code. If you are passionate about building distributed systems that operate at a massive scale, this is the role for you. Responsibilities Build the Core Engine: Design, develop, and deploy high-performance microservices for ad serving, targeting, and bidding. Optimize for Scale and Speed: Obsess over system performance, identifying and eliminating bottlenecks to ensure our services meet stringent low-latency requirements. Ensure High Availability: Build resilient, fault-tolerant systems and implement robust monitoring to maintain rock-solid reliability. Drive Technical Excellence: Lead architectural discussions, conduct code reviews, and champion best practices in software development. Collaborate for Impact: Partner closely with product managers, data engineers, and the rest of the engineering team to ship cohesive, high-impact features. Mentor and Lead: Provide technical guidance and mentorship to other engineers on the team, helping to level up the entire organization. Experience 5+ years of professional software development experience, with a focus on building distributed, backend systems. Direct experience in ad tech or retail media is required. This includes familiarity with concepts like ad serving, real-time bidding, and ad campaign management. Proven track record of designing and operating high-throughput, low-latency services in a cloud environment. Strong experience with high-performance databases and caching systems. Deep understanding of system design, data structures, and algorithms. A strong sense of ownership and the ability to thrive in a fast-paced, entrepreneurial environment where you can make a significant impact. Perks and benefits of working with us: Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages. Unlimited PTO. Carrot Cash travel stipend. Access to co-working space on demand through FlexDesk AND Work-from-home stipend. Please ask us about our very generous parental leave, much above industry standards!. Entrepreneurial culture where pushing limits and taking risks is everyday business. Open communication with management and company leadership. Small, dynamic teams = massive impact. 100% employer paid Medical, Dental and Vision coverage for employees. Access to Disability & Life insurance. Health Reimbursement Account (HRA). DCA/ FSA and access to 401k plan. #LI-REMOTE More about Hopper At Hopper, we are on a mission to become the leading travel platform globally - powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions - helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers - with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands. Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Here are just a few stats that demonstrate the company's recent growth: Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS' channels every year. Our fintech products - including Cancel for Any Reason and Flight Disruption Assistance - have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel. Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more. Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.. Come take off with us!

The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or DET. Key Job Responsibilities Equipment Operation * Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. * Troubleshoots technical issues and resolve problems quickly as they arise. * Complies with all Company security and safety measures. * Ensures equipment is secure from theft and/or damage when in use. Customer Service * Provides excellent service and strives to exceed the expectations and needs of internal and external customers. * Maintains a positive relationship with all clients through effective communication. * Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction. * Understands and fosters the hotel/client relationship. Training/Staff Development * Creates an atmosphere that fosters the development of technical and leadership skills in other employees. * Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed. Event Supervision * Performs advanced work (pre/during/post event) with operations team members. * Supervises and directs other technicians during an event. Equipment Maintenance * Assists team with proper security, storage, transportation, and maintenance of equipment. * Performs inventory and forecasting of equipment needs. Job Qualifications * Bachelor's Degree is preferred. * 2+ years of field experience in specialty area is required. * 2-3 years of customer service or hospitality experience is preferred. * Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: **************************** * External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: ********************************************* * Ability to interact professionally and effectively with a diverse work force, customer base and senior level management. * Strong customer, client and coworker interface experience and abilities. * A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. * Must be able to lift 50 lbs. Competencies Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Demonstrates Self-Awareness Drive Results * Ensures Accountability See The Big Picture * Decision Quality * Manages Complexity Value People * Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Sitting: 2-3 Hours * Standing: 4-5 Hours * Walking: 4-5 Hours * Stooping: 2-3 Hours * Crawling: 2-3 Hours * Kneeling: 2-3 Hours * Bending: 2-3 Hours * Reaching (above your head): 2-3 Hours * Climbing: 0-1 Hours * Grasping: 4-5 Hours Lifting Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Carrying Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Never Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Frequently * Peripheral Vision: Occasionally * Depth Perception: Frequently * Hearing: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs*: Frequently * Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area. **Key Job Responsibilities** _Equipment Operation_ - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. - Troubleshoots technical issues and resolve problems quickly as they arise. - Complies with all Company security and safety measures. - Ensures equipment is secure from theft and/or damage when in use. _Customer Service_ - Provides excellent service and strives to exceed the expectations and needs of internal and external customers. - Maintains a positive relationship with all clients through effective communication. - Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction. - Understands and fosters the hotel/client relationship. _Training/Staff Development_ - Creates an atmosphere that fosters the development of technical and leadership skills in other employees. - Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed. - Develops self as subject matter expert in discipline of specialty. - Stays current with technology and industry trends. _Event Supervision_ - Performs advanced work (pre/during/post event) with operations team members. - Supervises and directs other technicians during an event. _Equipment Maintenance_ - Assists team with proper security, storage, inventory, transportation, and maintenance of equipment. - Performs inventory and forecasting of equipment needs. **Job Qualifications** - Bachelor's Degree is preferred - 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required - 3-4 years of customer service or hospitality experience is preferred. - Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: **************************** - External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: ********************************************* - Ability to interact professionally and effectively with a diverse work force, customer base and senior level management. - Strong customer, client and coworker interface experience and abilities. - A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. - Must be able to lift 50 lbs. **Competencies** _Deliver World Class Service_ - Hospitality - Ownership _Do The Right Thing_ - Demonstrates Self-Awareness _Drive Results_ - Ensures Accountability _See The Big Picture_ - Decision Quality - Manages Complexity _Value People_ - Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** **Physical Requirements** Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Sitting: 2-3 Hours - Standing: 4-5 Hours - Walking: 4-5 Hours - Stooping: 2-3 Hours - Crawling: 2-3 Hours - Kneeling: 2-3 Hours - Bending: 2-3 Hours - Reaching (above your head): 2-3 Hours - Climbing: 0-1 Hours - Grasping: 4-5 Hours _Lifting Requirements_ - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally _Carrying Requirements_ - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Never _Auditory/Visual Requirements_ - Close Vision: Continuously - Distance Vision: Continuously - Color Vision: Frequently - Peripheral Vision: Occasionally - Depth Perception: Frequently - Hearing: Continuously _Pushing/Pulling Requirements_ - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs*: Frequently - Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Work Environment** _Hotel_ Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. _Warehouse_ Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Hourly Pay Range: $29.16 - $35.73 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Outer Biosciences' mission is to improve human skin health by discovering and developing novel bioactives that are more effective and safer than anything available today. Founded by a scientific team with deep experience in engineering advanced organ systems, our fully-integrated technology platform combines complex, long-lasting, clinically-relevant ex vivo skin models with multimodal data analysis and predictive machine learning. Brief company overview here. Role Overview Outer Biosciences is seeking a Laboratory Manager to oversee the daily operations of our laboratory. This includes equipment purchases and maintenance, inventory organization and management, personnel safety, vendor relationships, and maintaining compliance with applicable laws, guidelines, and laboratory best practices. This critical position requires attention to detail, exceptional communication skills, and creative problem-solving abilities. This person will report directly to the Chief Scientific Officer. Key Responsibilities Serve as biosafety officer, managing biosafety standards and effectively training team members for their implementation. Train, advise, and mentor laboratory assistants, technicians, and interns in laboratory best practices. Monitor quality control throughout the lab. Serve as the primary point of contact for all laboratory operations, equipment maintenance, service calls, and facility related matters for vendors and contractors. Establish and ensure compliance with regulations and guidelines regarding environmental, health, and safety policies, such as, permits, hazardous materials, waste management and disposal, and related items. Maintain an updated lab inventory, prepare order lists, and maintain sufficient stock of common reagents, supplies, and materials. Coordinate and participate in reagent, media, and culture platform preparation using proper sterile technique. Organize and oversee essential equipment sterilization processes, as well as the storage and disposable of research samples. Research, evaluate, and recommend capital equipment purchases for laboratory efficiency. Qualifications Bachelor's degree in a basic science or related field and 2+ years of laboratory-based research experience and 2+ years of laboratory manager experience. Demonstrated proficiency in sterile laboratory etiquette, proper chemical hygiene, and common biotech lab techniques, including mammalian cell culture. Strong work ethic and leadership skills. Continuous learner, meticulous, and thrives in dynamic environments. Highly productive, agile, and resilient with exceptional troubleshooting and problem-solving skills. Excellent written, verbal, and interactive communication skills. We are deeply committed to diversity, equality, and inclusion in all its forms and practices. As a company we promote inclusion and desire to work with people from all walks of life. As we grow our team, we strive to be the change we want to see. If your experience is somewhat different from what we've described and you believe you can bring value and contribute in the role, we'd be honored to learn more about you.

About the job We are seeking an experienced and highly driven Senior Product Manager for Travel Supply to lead the strategy, roadmap, and execution of supply connectivity and infrastructure across hotels, vacation rentals, and car rentals. This role is pivotal in scaling our supply platforms to deliver speed, depth, and reliability while ensuring pricing competitiveness and content quality. As a Senior PM, you will define product strategy, own the roadmap end-to-end, and drive execution with cross-functional teams. You will be accountable for tracking and improving key supply metrics (coverage, parity, content completeness, connectivity speed, infrastructure efficiency) and ensuring we deliver the most complete and competitive travel inventory to customers. Responsibilities As Senior Product Manager for Travel Supply, you will: Connectivity & Scale Lead the vision and execution for building and optimizing supply connectivity (direct and third-party) for hotels, vacation rentals, and cars. Ensure connectivity infrastructure is designed for speed, reliability, and scalability. Inventory & Coverage Own initiatives to maximize supply depth and inventory completeness across verticals. Drive rate plan parity initiatives to ensure competitiveness and consistency across channels. Define and track supply health metrics to monitor depth, performance, and resilience. Product Strategy & Roadmap Define the long-term product strategy for Travel Supply, aligned with company goals. Own the product roadmap, setting priorities and balancing short-term impact with long-term scale. Translate strategic objectives into actionable initiatives and clear success criteria. Content Management Oversee ingestion and ongoing maintenance of content (descriptions, amenities, images, policies). Define frameworks to ensure content is accurate, complete, and standardized across supply sources. Mapping & Data Integrity Own and evolve room mapping and property mapping systems to ensure precise search results and eliminate duplication. Rates Own and maintain the rates database for PUSH ARI (Availability, Rates, and Inventory). Partner with engineering to optimize infrastructure costs while preserving reliability. Promotions & Distribution Manage supply-side promotions, ensuring proper integration into availability and pricing systems. Own rate distribution rules to maintain compliance, consistency, and competitiveness. Execution & Delivery Work with engineering, design, supply, and analytics to deliver roadmap priorities. Define and track KPIs and success metrics, iterating based on data-driven insights. Drive execution across commercial and product teams. Qualifications 5-7+ years of experience in Product Management, with at least 2+ in a senior or lead PM capacity. Proven experience owning product strategy and roadmaps in travel, marketplaces, or e-commerce. Deep knowledge of supply integrations, connectivity APIs, pricing systems, and travel technology. Strong experience with metrics-driven product development and defining KPIs. Excellent execution skills - proven ability to deliver complex, cross-functional initiatives. Strong communicator and influencer with the ability to drive alignment across technical and business teams. Analytical thinker with the ability to make trade-offs between cost, scale, and performance. Why Join Us? Lead end-to-end strategy, execution, and measurement for core supply systems that power our travel products globally. Drive impact at scale by shaping how millions of customers access travel supply. Join a talented team of engineers, analysts, and supply experts solving challenging problems at the intersection of travel and technology. Perks and benefits of working with us: Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages. Unlimited PTO. Carrot Cash travel stipend. Access to co-working space on demand through FlexDesk AND Work-from-home stipend. Please ask us about our very generous parental leave, much above industry standards!. Entrepreneurial culture where pushing limits and taking risks is everyday business. Open communication with management and company leadership. Small, dynamic teams = massive impact. 100% employer paid Medical, Dental and Vision coverage for employees. Access to Disability & Life insurance. Health Reimbursement Account (HRA). DCA/ FSA and access to 401k plan #LI-REMOTE More about Hopper At Hopper, we are on a mission to become the leading travel platform globally - powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions - helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers - with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands. Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Here are just a few stats that demonstrate the company's recent growth: Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS' channels every year. Our fintech products - including Cancel for Any Reason and Flight Disruption Assistance - have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel. Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more. Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.. Come take off with us!

About the job Do you want to substantially impact the future of Hopper's travel technology? We're hiring a Senior Software Engineer to join our Fintech team and help us innovate the evolution of travel selling and booking technology. Fintech contributes to 70% of the company's overall revenue. As a Senior Software Engineer, you will be directly responsible for crafting, implementing, and deploying the sophisticated backend systems that power Hopper's award-winning user experience. We're seeking an experienced Software Engineer to join our team to help us grow and mature the Disruption and Insurance category of Hopper's fintech portfolio of products. What would your day-to-day look like: Planning, investigating, or scoping out an upcoming project that you own. Mentoring other team members, either through pair programming or asynchronously through Slack. Writing code, reviewing code, and improving code. Learning about a new technical concept, service, or GCP feature that provides value to our team. While Hopper has a low-meeting culture (no one has more than 10 hours of meetings scheduled at the start of a week, including managers), we find value in regular meetings to discuss ongoing projects with the team and plan work for upcoming sprints. An ideal candidate has: Experienced in full-stack development, with an emphasis on backend skills. Proficient in Scala or other JVM languages (such as Kotlin or Java), with demonstrated experience in a production setting. Solid understanding of system architecture, focusing on designing scalable and maintainable solutions. Skilled in various service communication methods, including gRPC, pub/sub, and REST. Knowledgeable in Google Cloud Platform (GCP) and cloud-native development best practices. Experienced in deploying infrastructure using Terraform or similar tools. Demonstrated ability to lead and deliver complex, multi-month projects from inception to production. Committed to enhancing system quality and reliability, showcasing excellence in software engineering practices. Professional background in the travel or fintech industries, with an understanding of their specific challenges and requirements. Perks and benefits of working with us: Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages. Unlimited PTO. Carrot Cash travel stipend. Access to co-working space on demand through FlexDesk AND Work-from-home stipend. Please ask us about our very generous parental leave, much above industry standards!. Entrepreneurial culture where pushing limits and taking risks is everyday business. Open communication with management and company leadership. Small, dynamic teams = massive impact. 100% employer paid Medical, Dental and Vision coverage for employees. Access to Disability & Life insurance. Health Reimbursement Account (HRA). DCA/ FSA and access to 401k plan. #LI-REMOTE More about Hopper At Hopper, we are on a mission to become the leading travel platform globally - powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions - helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers - with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands. Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Here are just a few stats that demonstrate the company's recent growth: Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS' channels every year. Our fintech products - including Cancel for Any Reason and Flight Disruption Assistance - have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel. Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more. Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.. Come take off with us!

The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager. Key Job Responsibilities Operations Management - Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment. - Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling. - Participates in crew scheduling process with venue management and Workforce, focusing on talent to task, business levels, and unique event or client requirements. - Ensures flowsheets are updated and properly completed. - Works with team to establish coordinated communications for the management of events. - Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences). - Assists management in team member compliance with Operational Excellence. - Provides suggestions for scheduling and operational efficiencies accordingly. Customer Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following Encore's Service Standards. - Maintains a positive relationship with all clients through effective communication. - Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. - Monitors events and checks in on customers throughout the day. - Fosters and maintains the hotel/client relationship. - Assists management in team member compliance with Encore's Service Standards. Training/Staff Development - Assists in training technicians on all floor activities. - Assists in training technicians on the venue's operational standards and Encore's service and operational standards. - Serves as a mentor for new hires. - Provides guidance and understanding of technician career journey - Models and reinforces a positive working environment centered around company values. Event Technology - Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. - Troubleshoot technical issues and resolve problems quickly as they arise. - Complies with all Company security and safety measures. - Ensures equipment is secure from theft and/or damage when in use. - Performs preventative maintenance on equipment to keep it presentable and in good working condition. - Leads the team in proper security, storage, transportation, and maintenance of equipment. - Participates in physical inventory count processes as requested. Job Qualifications - Bachelor's degree is preferred. - 3-5 years of customer service or hospitality experience is preferred. - 3-5 year of audio-visual experience is required. - Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: Internal Hourly Requirements.pdf - External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: ********************************************* - Knowledge of technical theory. - Advanced problem-solving skills. - Experience leading workflow and team members. - A valid driver's license is required for team members in positions that may operate Company vehicles. - Additional DOT requirement may need to be met if applicable. - Must be able to lift 50 lbs. Competencies Deliver World Class Service - Hospitality - Ownership Do The Right Thing - Manages Ambiguity Drive Results - Directs Work - Achieves Goals See The Big Picture - Financial Acumen Value People - Builds Effective Teams For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are: Continuously, Frequently, Occasionally, and Never. Physical Activities - Sitting: 2-3 Hours - Standing: 4-5 Hours - Walking: 4-5 Hours - Stooping: 2-3 Hours - Crawling: 2-3 Hours - Kneeling: 2-3 Hours - Bending: 2-3 Hours - Reaching (above your head): 2-3 Hours - Climbing: 0-1 Hours - Grasping: 4-5 Hours Lifting Requirements - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally Carrying Requirements - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Never Auditory/Visual Requirements - Close Vision: Continuously - Distance Vision: Continuously - Color Vision: Frequently - Peripheral Vision: Occasionally - Depth Perception: Frequently - Hearing: Continuously Pushing/Pulling Requirements - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs*: Frequently - Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Hourly Pay Range: $24.10 - $29.53 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET I manages venue(s) with $450k - $900k in revenue and will report to the Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting - Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures. - Achieve Encore's financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. - Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time. - Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients. - See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely. - Participate in business review presentations as needed, in collaboration with regional management. - Review and manage location P & L and develops action plans to address deficiencies/grow the business - Confirms venue partners process all payments to Encore in a timely basis. Operations Management - Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed. - Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards. - Anticipate equipment challenges and changes in a timely and professional manner. - Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. - See the Big Picture by efficiently sharing labor and equipment within the local market. - Attend all operational venue meetings such as daily stand up meetings with venue operations staff. Sales Management - Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities. - Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges. - Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. - Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. - Collaborate with vendors and other departments/divisions of the company to capture and service events. - Understand event cost structure and incorporate into solution designs according to established profitability guidelines. - Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges. - Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. - Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events - Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Customer Service - Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. - Position will have oversight to personnel to assist with event execution. - Exceed the expectations and needs of internal and external customers. - Meet with guests on site to confirm that their needs are met, and the equipment setup is accurate and working properly. - Monitor small to medium size events and check in on customers throughout the day. - Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. Technical Ability - Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner. - Effectively utilizes applicable company computer systems. - Act as on-site technical expert as needed for events. - Assist on the floor with operations as needed. People Development - Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. - Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. - Manage the human resources activities including selection, performance management, and learning. - Provide focused and continued coaching to develop the skills of team members. - Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems. - Recommend team members for training opportunities, as needed. Job Qualifications - Bachelor's degree is preferred or equivalent experience - 3+ years of audio-visual experience - 1+ years of supervisory experience - 2+ years of customer service or hospitality experience is preferred. - Sales experience is a plus - Working knowledge of audio-visual equipment in a live show environment - Must be able to successfully complete Level 3 Skills training - Proficiency with the use of computer hardware - Proficiency with computer software and programs, including the Internet and Microsoft Office - Effective leadership abilities and customer satisfaction focus. - A valid driver's license is required for team members who may operate Company vehicles. Competencies Deliver World Class Service - Hospitality Do The Right Thing - Courage Drive Results - Optimizes & Aligns Work See The Big Picture - Strategic Mindset Value People - Organizational Savvy - Values Diversity - Develops Talent For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never. General Physical Activities - Sitting: 2-3 hours per day - Standing: 4-5 hours per day - Walking: 4-5 hours per day - Stooping: 2-3 hours per day - Crawling: 2-3 hours per day - Kneeling: 2-3 hours per day - Bending: 2-3 hours per day - Reaching (above your head): 2-3 hours per day - Climbing: 0-1 hour per day - Grasping: 4-5 hours per day Lifting Requirements - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally Carrying Requirements - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally Auditory/Visual Requirements - Close Vision: Continuously - Distance Vision: Continuously - Color Vision: Frequently - Peripheral Vision: Occasionally - Depth Perception: Frequently - Hearing: Continuously Pushing/Pulling Requirements - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs*: Occasionally - Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Salary Pay Range: $64,938.00 - $79,549.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology. **Key Job Responsibilities** _Equipment Operation_ - Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. - Troubleshoot technical issues and resolve problems quickly as they arise. - Complies with all Company security and safety measures. - Ensures equipment is secure from theft and/or damage when in use. _Customer Service_ - Provides excellent service and strive to exceed the expectations and needs of internal and external customers. - Be a leader, mentor, and coach for other Technicians on Encore's Delivering World Class Service philosophy. - Maintains a positive relationship with all clients through effective communication. - Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. - Monitors events and checks in on customers throughout the day. - Understands and fosters the hotel/client relationship. _Technical Ability_ - Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues. - Anticipates equipment challenges and changes in a timely and professional manner. _Systems Knowledge_ - Understands company processes, follows procedures, and completes systems entry and paperwork accurately. - Uses the equipment sheets to determine the equipment scheduled for set up and for strike. - Interacts with other staff and outside vendors for equipment. - Increases revenue by utilizing floor up-selling techniques. - Work with clients to finalize invoices. - As needed, work within Encore systems and applications **Job Qualifications** - High school diploma required, Associate's degree is preferred. - 2-3+ years of customer service or hospitality experience is preferred. - 2-3+ years of audio-visual experience is required. - A valid driver's license is required for team members in positions that may operate Company vehicles. - Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Review the requirements: Internal Hourly Requirements.pdf - External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: ********************************************* - Additional DOT requirement may need to be met if applicable. - Must be able to lift 50 lbs. **Competencies** _Deliver World Class Service_ - Hospitality - Ownership _Do The Right Thing_ - Demonstrates Self-Awareness _Drive Results_ - Ensures Accountability _See The Big Picture_ - Decision Quality - Manages Complexity _Value People_ - Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** **Physical Requirements** Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never. - Sitting: 2-3 Hours - Standing: 4-5 Hours - Walking: 4-5 Hours - Stooping: 2-3 Hours - Crawling: 2-3 Hours - Kneeling: 2-3 Hours - Bending: 2-3 Hours - Reaching (above your head): 2-3 Hours - Climbing: 0-1 Hours - Grasping: 4-5 Hours _Lifting Requirements_ - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally _Carrying Requirements_ - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Never _Auditory/Visual Requirements_ - Close Vision: Continuously - Distance Vision: Continuously - Color Vision: Frequently - Peripheral Vision: Occasionally - Depth Perception: Frequently - Hearing: Continuously _Pushing/Pulling Requirements_ - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs*: Frequently - Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Work Environment** _Hotel_ Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. _Warehouse_ Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Hourly Pay Range: $19.92 - $24.40 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

About the Role We are seeking a Principal Product Manager (PM) to lead our Distribution organization - the team responsible for all distribution and fulfillment across our B2B and B2C channels for Lodging, Cars, and Homes. This product manager will own the P&L for all of our distribution business and is critical for the growth of the travel business. This leader will drive strategy and execution for how our inventory reaches partners and customers globally, ensuring best-in-class performance, reliability, and financial integrity. Responsibilities Distribution & Fulfillment Ownership Lead the team responsible for all distribution and fulfillment across B2B and B2C partners for Lodging, Cars, and Homes. Own the end-to-end experience of how supply is distributed, discovered, and booked across all partner channels. Drive efficiency and reliability in fulfillment processes to ensure seamless delivery of travel products. Lead integrations with partners, including technical discovery. Inventory Distribution to Bed Banks Develop and own the product strategy for distributing our inventory to external bed banks and aggregators. Optimize the reach and monetization of our inventory across global marketplaces. Work closely with supply, partnerships, and engineering to scale inventory distribution and maintain competitive advantage. Partner Integrations & Fulfillment Health Oversee partner integrations and maintain the health of our technical distribution stack. Define, track, and improve key fulfillment metrics across all business lines (Lodging, Cars, Homes). Ensure a scalable, resilient, and performant architecture that supports rapid growth and innovation. Financial Reconciliation & Dispute Management Partner with Finance and Operations to manage the financial reconciliation framework for distribution transactions. Own product requirements and tooling for dispute management, transaction accuracy, and payment integrity. Enable automation and transparency in reconciliation processes through robust product infrastructure. Pricing Infrastructure & Partner Economics Lead the strategy and evolution of our pricing infrastructure across all B2B and B2C partners. Build systems that enable flexible, dynamic, and profitable pricing configurations. Collaborate with Data Science, and Partner Success to optimize pricing models and margins. Qualifications 5-7+ years of experience in Product Management, with at least 2+ in a senior or lead PM capacity. Proven experience owning product strategy and roadmaps in travel, marketplaces, or e-commerce. Deep understanding of partner integrations, APIs, pricing systems, and financial reconciliation. Excellent communication and stakeholder management skills across cross-functional teams. Demonstrated ability to define vision and execute high-impact, multi-year roadmaps. Strong experience with metrics-driven product development and defining KPIs. Analytical thinker with the ability to make trade-offs between cost, scale, and performance; Able to navigate complex technical and business domains. What You'll Bring A strategic mindset paired with a builder's instinct. A passion for scaling global distribution networks and improving partner experiences. The ability to translate complex business goals into cohesive product strategy and execution. Perks and benefits of working with us: Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages. Unlimited PTO. Carrot Cash travel stipend. Access to co-working space on demand through FlexDesk AND Work-from-home stipend. Please ask us about our very generous parental leave, much above industry standards!. Entrepreneurial culture where pushing limits and taking risks is everyday business. Open communication with management and company leadership. Small, dynamic teams = massive impact. 100% employer paid Medical, Dental and Vision coverage for employees. Access to Disability & Life insurance. Health Reimbursement Account (HRA). DCA/ FSA and access to 401k plan More about Hopper At Hopper, we are on a mission to become the leading travel platform globally - powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions - helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers - with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands. Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Here are just a few stats that demonstrate the company's recent growth: Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS' channels every year. Our fintech products - including Cancel for Any Reason and Flight Disruption Assistance - have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel. Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more. Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.. Come take off with us! #LI-REMOTE

The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or DET. Key Job Responsibilities Equipment Operation * Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. * Troubleshoots technical issues and resolve problems quickly as they arise. * Complies with all Company security and safety measures. * Ensures equipment is secure from theft and/or damage when in use. Customer Service * Provides excellent service and strives to exceed the expectations and needs of internal and external customers. * Maintains a positive relationship with all clients through effective communication. * Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction. * Understands and fosters the hotel/client relationship. Training/Staff Development * Creates an atmosphere that fosters the development of technical and leadership skills in other employees. * Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed. Event Supervision * Performs advanced work (pre/during/post event) with operations team members. * Supervises and directs other technicians during an event. Equipment Maintenance * Assists team with proper security, storage, transportation, and maintenance of equipment. * Performs inventory and forecasting of equipment needs. Job Qualifications * Bachelor's Degree is preferred. * 2+ years of field experience in specialty area is required. * 2-3 years of customer service or hospitality experience is preferred. * Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: **************************** * External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: ********************************************* * Ability to interact professionally and effectively with a diverse work force, customer base and senior level management. * Strong customer, client and coworker interface experience and abilities. * A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. * Must be able to lift 50 lbs. Competencies Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Demonstrates Self-Awareness Drive Results * Ensures Accountability See The Big Picture * Decision Quality * Manages Complexity Value People * Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Sitting: 2-3 Hours * Standing: 4-5 Hours * Walking: 4-5 Hours * Stooping: 2-3 Hours * Crawling: 2-3 Hours * Kneeling: 2-3 Hours * Bending: 2-3 Hours * Reaching (above your head): 2-3 Hours * Climbing: 0-1 Hours * Grasping: 4-5 Hours Lifting Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Carrying Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Never Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Frequently * Peripheral Vision: Occasionally * Depth Perception: Frequently * Hearing: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs*: Frequently * Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area. Key Job Responsibilities Equipment Operation * Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. * Troubleshoots technical issues and resolve problems quickly as they arise. * Complies with all Company security and safety measures. * Ensures equipment is secure from theft and/or damage when in use. Customer Service * Provides excellent service and strives to exceed the expectations and needs of internal and external customers. * Maintains a positive relationship with all clients through effective communication. * Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction. * Understands and fosters the hotel/client relationship. Training/Staff Development * Creates an atmosphere that fosters the development of technical and leadership skills in other employees. * Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed. * Develops self as subject matter expert in discipline of specialty. * Stays current with technology and industry trends. Event Supervision * Performs advanced work (pre/during/post event) with operations team members. * Supervises and directs other technicians during an event. Equipment Maintenance * Assists team with proper security, storage, inventory, transportation, and maintenance of equipment. * Performs inventory and forecasting of equipment needs. Job Qualifications * Bachelor's Degree is preferred * 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required * 3-4 years of customer service or hospitality experience is preferred. * Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: **************************** * External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: ********************************************* * Ability to interact professionally and effectively with a diverse work force, customer base and senior level management. * Strong customer, client and coworker interface experience and abilities. * A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. * Must be able to lift 50 lbs. Competencies Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Demonstrates Self-Awareness Drive Results * Ensures Accountability See The Big Picture * Decision Quality * Manages Complexity Value People * Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Sitting: 2-3 Hours * Standing: 4-5 Hours * Walking: 4-5 Hours * Stooping: 2-3 Hours * Crawling: 2-3 Hours * Kneeling: 2-3 Hours * Bending: 2-3 Hours * Reaching (above your head): 2-3 Hours * Climbing: 0-1 Hours * Grasping: 4-5 Hours Lifting Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Carrying Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Never Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Frequently * Peripheral Vision: Occasionally * Depth Perception: Frequently * Hearing: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs*: Frequently * Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.