Outfitter job description

**At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.**
**ABOUT THE ORG**

Polaris Adventures brings together a select network of Outfitters to provide premium ride and drive experiences at popular destinations nationwide. Creating safe, memorable, year-round adventures for all skill levels, Polaris Adventures offers worry free half and full-day options for couples, families and adventure groups in state-of-the-art Polaris™ vehicles.

**JOB SUMMARY**

As Polaris Adventures continues with rapid growth, this position plays a critical role in driving the success of assigned commercial operations outfitters & dealers as a member of the broader Account Management team.

A successful candidate leads the team by example establishing and maintaining relationships across a diverse group of stakeholders, communicating across teams, and making decisions within an established framework to meet onboarding and relationship targets. They are highly collaborative while managing outfitter needs alongside Polaris Adventures core values.

This is an exciting role that requires close team and outfitter partnership skills, leadership, a depth of business process knowledge, proactive problem solving, customer service, and the ability to effectively communicate and manage complex solutions.

**DUTIES AND RESPONSIBILITIES**

_Each Regional Relations Specialist acts as the owner for an assigned group of key Outfitters within a specific region. The Regional Outfitter Relationship Specialist will be based in-region and responsible for management of their Outfitters with in-person meetings as well as working cohesively with our Inside Team. They will also play a key role in our budding Membership Select business (B2C). Each Regional Outfitter Relations Specialist is responsible for key activities in onboarding, maintaining, and growing the business._

_This individual will be responsible for our outfitters within the following region:_ **_Georgia, Tennessee, Florida, Alabama, & the Carolinas._** Candidates must live within a reasonable distance from a major metropolitan airport within **_either Georgia_** **_,_** **_Tennessee &/or Florida._**

**_Onboard_**

+ **Customer Service:** Lead and direct onsite ramp-up and operational support for new and existing accounts; provide on-site training of various processes and ensure understanding of program policies and guidelines.

+ **Communication:** Establish meeting cadence (in-person, written & verbal) and expectations early; continuously build value proposition of ADV & Select with assigned outfitters and vendors

+ **Time Management:** Ensure timely and successful implementation and training on all packages/solutions; coordinate with internal/external vendors, suppliers, and consultants.

**_Maintain_**

+ **Attention to Detail:** Identify inconsistencies in data or business process and raises appropriately; forecast and track key account metrics. Work cohesively with Inside Account Manager, identifying any gaps in processes or adherence to processes.

+ **Communication:** Uses data and trends to tailor account management plans to outfitters highlighting growth opportunities, initiatives, program compliance, and NPS improvement. Present Monthly Business Reviews to Outfitter, touching on goals, program compliance and any initiatives that are in play.

+ **Customer Service:** Anticipate and manage the needs of outfitters with proactive outreach (even out of season) and tailored recommendations; active promoter of self-service portal & tools

+ **Customer Service:** Nurture ongoing outfitter relationships and act as an escalation point on specified issues.

**_Grow_**

+ **Decision Making/Recommendations:** Use available data sources (market trends, ride statistics, etc.) to formulate strategic plans and make recommendations to outfitters

+ **Customer Service:** Identify and grow opportunities within existing accounts; focus on building high quality experiences

+ **Proactive:** Listen for opportunities to create warm leads and transfer local market knowledge to business development team (i.e., competitive intelligence, expansion and growth initiatives, marketing activities)

**SKILLS & KNOWLEDGE**

+ **Bachelor's degree in Business or related field of focus &/or an Associate's Degree with equivalent working experience is required.**

+ **5+ years of in person Client Relationship Management or Account Management experience** ; demonstrated ability to **manage relationships** across multiple organizations and locations, serving a variety of needs

+ Experience **leading teams or projects**

+ Excellent written and verbal **communication skills** with experience delivering presentations or trainings tailored to the needs of the audience

+ Works professionally and effectively with a diverse group of internal and external stakeholders to **build strong relationships**

+ **Builds rapport and influence** , using diplomacy, to drive program participation and outfitter success in meeting growth and expansion objectives

+ Delivers **client-focused solutions** based on customer need

+ Manages multiple projects or outfitters at a time with strict **attention to detail** and service level

+ Listens for conflicts or challenges and **provides solution-oriented recommendations**

+ **Flexibility** to support ADV core business, Indian Motorcycles, and new programs as they arise

**WORKING CONDITIONS**

+ Remote - Home Based Office

+ Travel required within Region (>50%)

+ _Must live within 30 minutes of a major Airport within the current region of outfitter focus._

\#LI-KT1

\#LI-remote

_We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE._ _Apply today!_

**About Polaris**

As the global leader in Powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. With annual 2021 sales of $8.2 billion, Polaris' high-quality product line-up includes the Polaris RANGER , RZR and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman all-terrain off-road vehicles; Indian Motorcycle midsize and heavyweight motorcycles; Slingshot moto-roadsters; snowmobiles; and deck, cruiser and pontoon boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with parts, garments, and accessories, along with a growing aftermarket portfolio. Polaris' presence in adjacent markets includes military and commercial off-road vehicles, quadricycles, and electric vehicles. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com

**EEO Statement**

Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.

**_Who We Are_**

Textron Systems is part of Textron, a $14 billion, multi\-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide\. We make things that fly, hover, zoom and launch\. Things that move people\. Protect soldiers\. Power industries\. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems\.

This role is in Textron System'sSea Systemsbusiness area\. Visit TextronSystems\.com & Lycoming\.com to read more about who we are and the products we make\!

**_About This Role_**

We believe people should love what they do - in this role, you will be responsible for:

+ Layout and route mechanical piping systems; make mock up of systems; pressure test systems, must be familiar with installation of marine and air craft type fitting; install pumps, models, valves and pressure switches\.

+ Job duties involve tubing identification, holes, label plate installation, drill penetration, piping and testing\.

+ Typical tools used in the performance of job duties include open\-ended wrenches and sockets\.

+ May perform work from Engineering drawings, sketches, written and verbal instructions\.

+ May direct the work activities or tasks of other employees\.

+ Maintain records, forms, and logs as required\.

+ Performs other related duties as assigned by management\.

**Qualifications**

**_Qualifications_**

+ One \(1\) plus year of related tubing mechanic experience\.

+ Ability to read blueprints, shop orders, sketches, and drawings is necessary to the completion of tasks or work\.

+ Ability to perform shop mathematics

+ Willingness and flexibility to work extended hours as needed to accomplish the task or work with little or no prior notification\.

+ General understanding of metric measuring system\.

+ Naval craft experience is a plus\.

+ **Note: Level will be determined based on relevant experience, scope of role, skills, etc**

**Education Requirements:**

+ High school diploma or GED certificate

**Similar roles may include** **:**

+ Pipe fitter, welder, fabricator, boilermaker, carpenter, tooling technician, mechanic, plumber

**Essential Physical Demand Requirements:**

Physical demands described have been validated by on\-site job analysis\. They are representative of the physical demands that must be met by an employee to successfully and safely perform the essential functions of this job\. The following information is a synopsis of key physical demand requirements determined from a detailed job analysis:

**Postural:** Must have the ability to move extremities and spine throughout a sufficient range of motion that will permit the employee to work in a variety of postures involving a range from floor to overhead level\. Flexing and twisting of the trunk and other awkward postures are occasionally required\.

**Dexterity** : Must have a good dexterity and frequently use one and two hands throughout the work period for hand tools and handling materials\.

**Cardiorespiratory Demand** : Must have sufficient cardiorespiratory fitness to be able to perform **medium** work involving constant standing and walking, material handling and performing work in a hot, humid environment\.

**General Physical Activities** : Include standing, walking, sitting, stooping, kneeling, squatting, body twisting, sense of touch, manual dexterity, speaking clearly, seeing distant/reading, reaching, hearing, depth perception, color vision, lifting, carrying, pushing, pulling, climbing ladders, climbing stairs and balancing\.

**Physical Demand Level \- Medium** : Must be able to perform medium physical labor as classified by the United States Department of Labor\. Physical demands typically involve lifting, carrying, pushing and pulling not to exceed 60 lbs\.

**Apply today and learn if you're eligible for a $1500 sign on bonus\!**

**_How We Care_**

At Textron Systems, our talented people make us successful\. We promote an inclusive environment where we value individuality, differences, and unique perspectives\.

Our Company is committed to offering employees opportunities to grow and develop\. Our benefits and compensation packages are designed to help our talented employees excel and achieve their goals, so they can make a difference every day in and outside of the workplace\. Below are just a few examples\!

\- Flexible Work Schedules

\- Education Assistance

\- Career Development & Training Opportunities

\- Wellness Program \(including Fitness Reimbursement\)

\- Medical, Dental, Vision & 401\(K\) with Company Funding

\- Paid Parental Leave

**_Are you a Military Veteran?_**

Textron's products and services are trusted everyday by those who protect our country\. We are dedicated to hiring these Veterans and aim to translate their skills to make an impact on our Company\.

**EEO Statement**

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law\.

**Pay Transparency Policy Statement**

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant\. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is \(a\) in response to a formal complaint or charge, \(b\) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or \(c\) consistent with the contractor's legal duty to furnish information\.

**Job** Manufacturing

**Primary Location** US\-Louisiana\-New Orleans

**Recruiting Company** Textron Systems

**Schedule** Full\-time

**Job Level** Individual Contributor

**Shift** First Shift