Automatically apply for jobs with Zippia

Upload your resume to get started.

Outpatient clerk skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical outpatient clerk skills. We ranked the top skills for outpatient clerks based on the percentage of resumes they appeared on. For example, 22.9% of outpatient clerk resumes contained patients as a skill. Continue reading to find out what skills an outpatient clerk needs to be successful in the workplace.

15 outpatient clerk skills for your resume and career

1. Patients

Here's how outpatient clerks use patients:

Interacted with patients to acquire insurance information, payment arrangements and any other necessary information.
Provided customer service support to patients via registration and daily telephone support.

2. Schedule Appointments

Here's how outpatient clerks use schedule appointments:

Schedule appointments, generate and maintain daily and monthly financial reports, and batch up charges for Data Processing.
Answer Phones Schedule Appointments Data Entry Process Insurance Authorizations

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how outpatient clerks use data entry:

Completed data entry updates of patient profile data, reconciled account records and updated student support care cards.
Type 70 WPM and proficient in 10-key data entry.

4. Insurance Eligibility

Here's how outpatient clerks use insurance eligibility:

Verify insurance eligibility and authorization.
Verify insurance eligibility via phone/internet.

5. Direct Phone Calls

Here's how outpatient clerks use direct phone calls:

Answer and direct phone calls as requested; take and relay messages.

6. Departmental Policies

Here's how outpatient clerks use departmental policies:

Ensured adherence to hospital and departmental policies and procedures.

Choose from 10+ customizable outpatient clerk resume templates

Build a professional outpatient clerk resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your outpatient clerk resume.

7. CPT

CPT is a medical term that stands for Current Procedural Terminology. Whenever a procedure like surgery or diagnosis occurs or some other medical service is rendered to a patient, it is reported to the concerned physician, insurance company, or organization. The aforementioned practice is widely referred to as CPT.

Here's how outpatient clerks use cpt:

Provide proper CPT codes to outside facilities so that prior authorization can be obtained for the correct exams.
Collect and enter patient demographics and insurance information, check CPT and ICD-9 codes for Medicare payment approval, switchboard operation

8. Medical Coverage

Medical coverage, also known as health insurance is insurance coverage that bears the medical expenses of an insured person. The medical processes cover surgical, dental, medical and even prescription drugs of the insured. Medical coverage provides the facilities of repaying the insured and also paying directly to the medical providers.

Here's how outpatient clerks use medical coverage:

Generated patient registrations, appointments, verified medical coverage's, and performed cashier and receptionist duties.
Verify Medical coverage, perform basic cashier duties and State standards.

9. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how outpatient clerks use customer service:

Register Patient (IDX, power chart, PC office) * Provide quality customer service.
Developed reputation as an efficient customer service provider with high levels of computer accuracy and organizational skills to meet various deadlines.

10. HIPAA

Here's how outpatient clerks use hipaa:

Demonstrate awareness of the Federal Regulation HIPAA by insuring that personal health information is kept confidential.
Protected patient rights by maintaining confidentiality of personal and financial information according to HIPAA standards.

11. Patient Appointments

Here's how outpatient clerks use patient appointments:

Establish efficient registration procedures for patient appointments.
Scheduled patient appointments in appropriate clinic.

12. Emergency Room

Here's how outpatient clerks use emergency room:

Process requisitions for inpatient and Emergency room, organize transport, answer phones, filing and distribute reports to physicians.
Handled the notes and minutes for the Emergency Room Committee.

13. Patient Demographics

Patient demographics carry basic information about a patient admitted to a healthcare facility. These demographics help in patient identification and allow the hospital management to categorize the information. This characterization helps in making the process of statistical analysis easy. Patient demographics normally include; date of birth, gender, ethnicity, sex, address, contact information, and medical history.

Here's how outpatient clerks use patient demographics:

Entered patient demographics into information system.
Updated and created new patient demographics.

14. Insurance Verification

Here's how outpatient clerks use insurance verification:

Interviewed patients acquiring all preliminary information required for admissions/registrations - patient demographic information, health insurance verification, etc.
Applied patient payments towards visit co-pays and prior statements based on insurance verification and eligibility.

15. Patient Registration

Patient registration means a complex system that needs an acceptable and considerable level of preliminary data input for a patient, including collecting patients' demographic data, getting patients' contact and personal information, and getting the patient's health history.

Here's how outpatient clerks use patient registration:

Perform Patient Registration Functions gathers demographic information required for admission to the Hospital and inputs information in the Hospital Information System.
Performed registration duties in the Emergency Services Department that included patient registration, insurance verification and preliminary financial counseling services.

5 Outpatient Clerk resume examples

Build a professional outpatient clerk resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your outpatient clerk resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Outpatient Clerks find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of outpatient clerk skills to add to your resume

The most important skills for an outpatient clerk resume and required skills for an outpatient clerk to have include:

Patients
Schedule Appointments
Data Entry
Insurance Eligibility
Direct Phone Calls
Departmental Policies
CPT
Medical Coverage
Customer Service
HIPAA

Patient Appointments
Emergency Room
Patient Demographics
Insurance Verification
Patient Registration
Radiology
Specialty Clinics
Surgery
MRI
Patient Charts

Insurance Coverage
Front Desk
Medicaid
Epic
Patient Data
Administrative Tasks
Ultrasound
ICD-9
Hippa
Computer System

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs