What does an outreach assistant do?
An outreach assistant is an administrative support person who works under the direction of an outreach manager to create awareness and visibility to a brand among selected stakeholders. You will be responsible for the implementation of an outreach strategy by creating a good rapport with a chosen audience and educating them about the outreach program. Outreach assistants are communications and marketing specialists who support the marketing activities and public relations campaigns, including training and supervising volunteers.
Outreach assistant responsibilities
Here are examples of responsibilities from real outreach assistant resumes:
- Ensure that patients' files are correct and current both on paper and electronically; help manage support groups.
- Assist doctors, nurses, community partners, patients and all staff by serving as a Spanish interpreter.
- Work closely with director of communications and operations to develop incentives to increase attendance at student and alumni events.
- Deliver direct services to children with autism by executing individualize plans, completing necessary documentation and communication effectively with team.
- Facilitate patient compliance with tuberculosis disease treatment and tuberculosis infection.
Outreach assistant skills and personality traits
We calculated that 20% of Outreach Assistants are proficient in Phone Calls, Customer Service, and Patients. They’re also known for soft skills such as Organizational skills, Problem-solving skills, and Time-management skills.
We break down the percentage of Outreach Assistants that have these skills listed on their resume here:
- Phone Calls, 20%
Answered and transferred phone calls to appropriate lobbying staff and diplomatically corresponded with House and Senate staff and Members of Congress.
- Customer Service, 19%
Utilize customer service techniques and professional selling skills to achieve personal and team productivity goals
- Patients, 12%
Assisted Director of Oncology to develop strategies to accommodate services for cancer patients in the unit/Direct Pt care
- Lead Generation, 12%
Maintain established outbound call volume to source, establish relationships and generate qualified new lead generation for the campaign leadership.
- Program Materials, 9%
Proofread and edited Arabic program material including letters from the director, schedules, and directions are the DC Metro Area.
- PowerPoint, 6%
Helped with PowerPoint Presentations for incoming transfers and first time college students.
Common skills that an outreach assistant uses to do their job include "phone calls," "customer service," and "patients." You can find details on the most important outreach assistant responsibilities below.
Organizational skills. One of the key soft skills for an outreach assistant to have is organizational skills. You can see how this relates to what outreach assistants do because "social and human service assistants must often complete lots of paperwork and work with many different clients." Additionally, an outreach assistant resume shows how outreach assistants use organizational skills: "prepared and edited press releases, organizational publications, and printed materials for publicity. "
Problem-solving skills. Many outreach assistant duties rely on problem-solving skills. "social and human service assistants help clients find solutions to their problems," so an outreach assistant will need this skill often in their role. This resume example is just one of many ways outreach assistant responsibilities rely on problem-solving skills: "launched baltimore city's first bilingual mediation project that gave over 25,000 latino community members access to free conflict resolution services. "
Time-management skills. Another skill that relates to the job responsibilities of outreach assistants is time-management skills. This skill is critical to many everyday outreach assistant duties, as "social and human service assistants often work with many clients." This example from a resume shows how this skill is used: "submitted client progress reports to county social workers within deadline parameters. "
Communication skills. outreach assistant responsibilities often require "communication skills." The duties that rely on this skill are shown by the fact that "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." This resume example shows what outreach assistants do with communication skills on a typical day: "created press releases and managed press communications. "
Compassion. A commonly-found skill in outreach assistant job descriptions, "compassion" is essential to what outreach assistants do. Outreach assistant responsibilities rely on this skill because "social and human service assistants often work with people who are in stressful and difficult situations." You can also see how outreach assistant duties rely on compassion in this resume example: "maintain a compassionate and enthusiastic environment for patients and staff. "
Interpersonal skills. Lastly, "interpersonal skills" is an important element of what an outreach assistant does. Outreach assistant responsibilities require this skill because "social and human service assistants must make their clients feel comfortable discussing sensitive issues." This resume example highlights how outreach assistant duties rely on this skill: "provided crisis intervention and individual counseling related to interpersonal, substance use/abuse, and behavioral problems. "
The three companies that hire the most outreach assistants are:
- Americorps9 outreach assistants jobs
- Greystar Real Estate Partners7 outreach assistants jobs
- Hackensack Meridian Health6 outreach assistants jobs
Choose from 10+ customizable outreach assistant resume templates
Build a professional outreach assistant resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your outreach assistant resume.
Compare different outreach assistants
Outreach assistant vs. Assistant program coordinator
An assistant program coordinator performs administrative support tasks and assists in organizing programs and activities under a program coordinator's supervision. Their responsibilities typically include monitoring the expenditures and schedules, preparing and processing documents, handling calls and correspondence, creating requests and proposals, communicating with vendors and suppliers, and updating records. They must also assist staff in various tasks and resolve issues promptly and efficiently. When it comes to employment opportunities, an assistant program coordinator may work at learning institutions, government agencies, and private companies.
There are some key differences in the responsibilities of each position. For example, outreach assistant responsibilities require skills like "phone calls," "customer service," "patients," and "lead generation." Meanwhile a typical assistant program coordinator has skills in areas such as "cpr," "developmental disabilities," "mental health," and "crisis intervention." This difference in skills reveals the differences in what each career does.
Assistant program coordinators really shine in the government industry with an average salary of $41,967. Comparatively, outreach assistants tend to make the most money in the government industry with an average salary of $36,950.assistant program coordinators tend to reach higher levels of education than outreach assistants. In fact, assistant program coordinators are 5.1% more likely to graduate with a Master's Degree and 0.8% more likely to have a Doctoral Degree.Outreach assistant vs. Addictions counselor assistant
An addictions counselor assistant works with a head counselor to provide support to patients suffering from addiction. They deal with the clerical and administrative side of running a counseling firm. This includes managing data, maintaining confidentiality of patient information, monitoring adherence to government regulations, and assisting with patients' treatment.
In addition to the difference in salary, there are some other key differences worth noting. For example, outreach assistant responsibilities are more likely to require skills like "phone calls," "customer service," "lead generation," and "outbound phone." Meanwhile, an addictions counselor assistant has duties that require skills in areas such as "social work," "substance abuse," "crisis intervention," and "chemical dependency." These differences highlight just how different the day-to-day in each role looks.
On average, addictions counselor assistants earn a higher salary than outreach assistants. Some industries support higher salaries in each profession. Interestingly enough, addictions counselor assistants earn the most pay in the education industry with an average salary of $48,803. Whereas outreach assistants have higher pay in the government industry, with an average salary of $36,950.Average education levels between the two professions vary. Addictions counselor assistants tend to reach similar levels of education than outreach assistants. In fact, they're 3.6% more likely to graduate with a Master's Degree and 0.8% more likely to earn a Doctoral Degree.Outreach assistant vs. Case management assistant
A Case Management Assistant is responsible for supporting the community people for their health and social services needs. They coordinate with various institutions and personnel to process these people's requests and perform administrative duties under a case manager's supervision. They also submit documents, write reports, verify referral information, and monitor the case progress. Case Management Assistants must have excellent communication and organizational skills, especially in interacting with people in determining immediate solutions.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from outreach assistant resumes include skills like "phone calls," "customer service," "lead generation," and "outbound phone," whereas a case management assistant is more likely to list skills in "home health," "social work," "patient care," and "discharge planning. "
Case management assistants earn the highest salary when working in the professional industry, where they receive an average salary of $48,758. Comparatively, outreach assistants have the highest earning potential in the government industry, with an average salary of $36,950.case management assistants typically earn similar educational levels compared to outreach assistants. Specifically, they're 1.0% less likely to graduate with a Master's Degree, and 0.9% less likely to earn a Doctoral Degree.Outreach assistant vs. Outreach worker
An outreach worker is responsible for supporting community events and relief efforts to assist citizens with their needs, providing them resources, and facilitating lifestyle programs. Outreach workers coordinate with participants, suppliers, and sponsors for funding and promotions. They also manage the budgeting and allocation of resources for the programs, ensuring that the activities adhere to the state regulations and community benefits. An outreach worker must have excellent communication and organizational skills, especially in writing progress reports and transactions.
Types of outreach assistant
Updated January 8, 2025
