Outreach Specialist Skills

• Developed and collaboratively implemented community outreach programs.
• Educated professionals and educators about the seriousness of brain injury and services offered at the non-profit association through community outreach.
• Planned, implemented, promoted and evaluated a series of regional community outreach meetings regarding public health and environmental concerns.
• Plan, organize and manage community outreach volunteer programs to ensure students effectively educated and exposed to humanitarian experiences.
• Maintained volunteer records, inventory, set up presentations for community outreach and helped community with natural disaster assistance.
• Plan and assist with planning and execution of legislative events and community outreach initiatives.
• Contributed several times to the Arbor newsletter and participated in various Community Outreach events.
• Advised senior leaders on strategic communication planning, command information and community outreach programs.
• Assisted with literacy initiatives, community outreach events, and other multicultural initiatives.
• Coordinated community outreach events throughout Michigan to promote project aims.
• Provided community outreach specifically recruiting Migrant families for educational services.
• Communicated regularly with senior leadership team about community outreach activities.
• Provide leadership in coordination of student and community outreach programs.
• Planned, organized and coordinated community outreach events and seminars.
• Functioned as liaison and educator to community outreach organizations.
• Participate in community outreach and engagement in data collection
• Provided coverage for library branches for community outreach.
• Involved in community outreach through nonprofit organizations.
• Designed material to distribute for community outreach.
• Developed and participates in community outreach projects.

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• Developed and provided technical assistance and training for business and community leaders of organizations served by the Oklahoma Department of Commerce.
• Provide training and technical assistance in person and remotely to college access professionals nationally.
• Provide technical assistance and information to students regarding counseling services.
• Provided technical assistance to providers in evidence-based tobacco treatment.
• Provide technical assistance to contractors.
• Provided technical assistance through workshops, process action teams, on-site visits, web-based and classroom training, and inspections.
• Provide feedback and technical assistance to building owners, property managers and tenants.
• Develop and execute quarterly work plans to ensure organizations in a territory receive adequatetraining and technical assistance.
• Offer technical assistance to worksites regarding time and attendance.
• Conduct outreach with healthcare providers to deliver trainings, technical assistance, and consultations regarding tobacco cessation.

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• Provided outreach to low income population and developed linkages with collaborating agencies, public and private educational institutions and community resources.
• Maintain positive relationships with referring community resources/ health facilities and provides appropriate referral to health center and other community resources.
• Connected parents to needed community resources; Assessed and identified At-Risk students and referred them to appropriate educational services.
• Referred clients to various self-help community resources and assisted them obtain a home delivery medication service.
• Developed advisory committee to aid in program development and to build collection of community resources.
• Assisted consumers in accessing benefits and services by providing information and education about community resources.
• Provide out-of-home youth with necessary referrals and information for temporary housing and community resources.
• Identify opportunities for financial management and recommend community resources for family support.
• Conducted outreach presentations and provided referrals to agencies and community resources.
• Provided information about community resources to support client wellness goals.
• Addressed questions needing clarification while making referrals for community resources.
• Coordinated case management between families and community resources and families.
• Completed individual assessments and offered access to community resources.
• Referred customers to other community resources if needed.
• Educate the participant by providing information on community resources
• Directed members to available community resources.
• Managed 150+ cases per week conducting case meetings, coordinating care, and identifying community resources on behalf of clients.
• Locate and case manage homeless youth and families including assistance to find shelter, food and referrals to community resources.
• Provided referrals to community partners, mental health, case management services, education, and appropriate community resources.
• Promote and assist with transitioning to the community by implementing other wrap around services with mentors and community resources.

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• Developed Outreach Presentation to provide Information on Mental Health Services Available to San Diego Communities/Residents
• Conducted home visits to assess home environment and to interview for possible case management or referral to mental health services.
• Assisted client in obtaining mental health services, food stamps, GA and other services deemed necessary.
• Connect clients to medical, substance abuse and mental health services to help improve clients overall health.
• Served as liaison between mental health services, base, units and other agencies.
• Refer clients to medical and mental health services.
• Provide mental health services to assigned clients.
• Perform mental health services for clients.
• Bill Medicaid for mental health services.

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• Oversee membership inquiry center, coordinating standard responses, standard operating procedures and scheduling staff coverage and customer services procedures.
• Monitor customer service productivity in accordance with established policy to assure adhere as well as completeness in all customer transactions.
• Provided ongoing assistance to Medicare/Medicaid members as necessary, answering questions and or directing inquiries to customer service.
• Translated company documents and worked on special projects and assessing diffusing difficult customer service situations with professionalism.
• Communicated with customers providing occupational skills training and develop quality customer service on an institution-by-institution basis.
• Provide quality customer service with established collaborative partners through outreach, education, training and troubleshooting.
• Provide superior customer service while interviewing Medicaid insurance members to determine eligibility for government programs.
• Provided customer service regarding preventive health care services and benefits to nationwide insured members.
• Served as primary customer service contact for assigned outreach accounts in assigned territory.
• Established positive relationships with potential homeowners and tenants by providing good customer service.
• Provided best possible customer service experience to both internal and external customers.
• Maintained client database with every interaction and contributed excellent customer service.
• Provided excellent customer service resulting in long lasting customer relationships.
• Conducted and performed internal and external customer service with employers.
• Communicate exceptional customer service to the members and physicians.
• Maintained customer enrollments by providing excellence customer service.
• Utilized soft sales and offered exceptional customer service.
• Provide outbound customer service to members on a variety of topics to educate them on benefit issues and collect feedback.
• Resolve the customer's grievances regarding customer service or rate related issues that cause them to want to change companies.
• Created training programs that improved the ability and skills of the employees and enabled them to provide effective customer service.

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• Accomplished at coordinating and assisting with special events in conjunction with meeting community objectives servicing the homeless and at-risk population.
• Supported NASA Dryden public services through special events, media days, NASA research aircraft and space shuttle activities.
• Assisted in the implementation of several special events including community kick-off events as well as the walks themselves.
• Outreached to new and retain past event participants while assisting in planning and implementation of several special events.
• Prepare and deliver oral presentations in the classroom and at recruitment and other special events for students.
• Notified deaf and hard-of-hearing people in community about special events and mental health services by email.
• Planned and conducted special events that assisted clients in raising over 60,000 while establishing community recognition.
• Coordinate and schedule travel and attendance for all assigned special events.
• Scheduled and attended special events on behalf of Passport.
• Planned, scheduled, and executed special events.
• Collaborated with Fundraising/Special Events Coordinator for annual events and community engagement.
• Founded a Humanitarian Outreach for feeding and catering to citizens in need, Healthyfood lunches, Non-Profit catering and Special Events.
• Plan and implement public involvement events, including special events, information booths, public meetings and poster sessions.
• Attend and participate in a variety of assigned conferences, workshops, committees, meetings and special events.
• Conducted outreach and coordinated programs and special events at community settings to recruit clients for healthcare screenings.

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• Communicated with targeted community groups/ individuals to maximize knowledge of the HIV Prevention Initiative.
• Organized and coordinated outreaches specifically to educate the community about HIV/AIDS.
• Participate on management-level Marketing Committee and city-wide HIV Prevention Summit.
• Developed PowerPoint presentations about HIV/AIDS prevention.
• Performed outreach education to Pierce County social service agencies and individuals for prevention and intervention of HIV/AIDS, and STD's.
• Recruited and trained more than 100 Hispanic volunteers for the American Red Cross, and trained Spanish-speaking instructors on HIV/AIDS education.
• Conduct street-based and internet based outreach targeting Staten Islanders at high risk for HIV infection, e.g IDU's, MSM.
• Conduct Outreach events for Presentations, HIV/STI testing, Condom Distribution and linkage to care services (Case Management).
• Facilitate group health sessions on HIV awareness, prevention and risk reduction methods at various New York City Dept.
• Provided testing and screening of lead for children infant-5years as well as HIV/Hepatitis to at risk teens and adults.
• Assisted with helping test, counsel, motivate, implement, and empower individuals on prevention methods for HIV/AIDS.
• Conduct HIV counseling, testing and referral services in a variety of settings for both individuals and couples.
• Trained Baltimore County private and public treatment centers in HIV risk assessments, resources and HIV medical updates.
• Evaluated risk assessment and furnished information on safe sex practices and HIV /STD prevention at various community venues.
• Work with HIV Division to ensure the correlation of SPBP activities with overall Care and Prevention section activities.
• Implemented an educational program of prevention of HIV/AIDS for l school age children between 8 and 18 y.
• Conduct the PROMISE HIV prevention intervention and HIV CTR (counseling, testing & referral) interventions.
• Promote HIV/AIDS, Mental Health awareness by means of providing literature as well as clinic information brochures.
• Attended the 9th International Congress on HIV and AIDS in Asia and the Pacific with Balinese counterparts.
• Assisted in arranging social events promoting awareness of HIV/AIDS and Homelessness within the youth and LGBT community.

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• Facilitate weekly interventions for all active contracts through data entry into internal application.
• Input data entry of clients in Awards data base and cares while maintaining confidentiality at all times according to HIPPA guidelines.
• Excelled in data entry for referrals for my team, due to high efficiency, accuracy and keystrokes per hour.
• Provide data entry support by maintaining and updating client s information and progress notes with the EICARE online database system.
• Conducted in-depth reviews and analysis on each claim, and managed administrative duties and data entry for incoming documentation.
• Performed clerical duties including data entry, filing, faxing, emailing, scanning and answering phones.
• Position also involved data entry, document interpretation, and training of peers in relevant benefits knowledge.
• Produced weekly and monthly progress outreach program reports, including data entry and chart updates for follow-up.
• Maintained documentation, reports, and data entry per HIPAA, CDC, and HopeHealth guidelines.
• Perform clerical duties such as word processing, data entry, answering phones, and filing.
• Performed other duties such as, data entry of applications, filing, & generating reports.
• Provide centralized intake and data entry of referrals into the Early Track system for HMG.
• Developed and maintained record keeping files and databases, completed necessary reports and data entry.
• Gained experience in promoting work fairs, data entry, research, and career development.
• Maintained appropriate and accurate data entry into AIRS and PEMS databases for all clients.
• Maintained a less than 2% error rate in records abstraction and data entry.
• Coordinated all departments with placement follow up and data entry of placements Center-wide.
• Performed data entry for all new registrations and services on database management tool.
• Work in a team, and perform data entry on a daily basis.
• Performed data entry for new clients and kept the information in database up-to-date.

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• Provide general information and community referrals to Veterans not meeting program eligibility requirements and/or Veterans not scheduled with a Case Manager.
• Counseled disabled United States Military Veterans on job search development and planning strategies resulting in placing veterans into viable employment.
• Maintained regular communication and coordination with VA Medical Center and state military authorities to provide outreach to returning veterans.
• Provide community and veterans with information on the Supportive Services for Veteran Families program offered by Catholic Charities.
• Assisted veterans in obtaining employment, navigating through benefit processes, and provided information about services available.
• Conduct initial eligibility screening of Veterans seeking program assistance usually through phone calls or unscheduled walk-ins.
• Develop collaborative relationship with new agency partners and focus on helping veterans through joint efforts.
• Worked collaboratively with eligibility department to assist homeless veterans with registration for VA services.
• Counseled and outline benefit programs and entitlement criteria to veterans and Veteran Service Organizations.
• Develop area contacts for veteran resources and negotiate job creations for specific qualified veterans.
• Researched and advocated policy options to policyholders for military-to-civilian transportation credentials transference for veterans.
• Created veteran lingo dictionary to improve communication between clinicians and returning veterans.
• Employed intensive services/case management approach assisting disabled veterans overcoming barriers to employment.
• Develop contacts and work creatively within the community to secure Veterans opportunities.
• Contacted employers for job development and employment advocacy for disabled veterans.
• Conducted presentations on Veterans Outreach Programs within territory of five counties.
• Participate in local Community Action committees to assist Veterans with Homelessness.
• Organized public events in cooperation with universities on annual Veterans showcases.
• Provide Employment & Training opportunities to/for our unemployed Disabled Veterans.
• Provided veterans suffering with mental illness with counseling resources.

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• Utilize resource database to provide information and referral assistance to participants seeking additional mental health and substance abuse services.
• Enhance public awareness of mental illness/substance abuse and their treatment within target population by participating in community events.
• Facilitated weekly court- mandated group education sessions for pregnant substance abusers in a treatment facility.
• Spearhead recruitment and retention of in-network and participating behavioral health and substance abuse providers.
• Facilitate substance abuse counseling and rehabilitation services and seek housing and social assistance.
• Attended community events to provide information about substance abuse treatment and prevention.
• Evaluated individuals for persistent mental health issues not-related to substance abuse.
• Coordinated services for individuals needing substance abuse treatment and support.
• Assisted and developed age specific substance abuse education prevention programs.
• Assist Mental Health & Substance Abuse facilities with aftercare programs such as discharge planning and readmission rates to meet HEDIS measures.
• Completed psycho-socials for clients eligible for housing programs and long-term services such as psycho-therapy, and substance abuse treatment.
• Provide support for issues such as disclosure, adherence, parenting, relationships, pregnancy, and substance abuse.
• Provide supported quality of life referrals to the hard to reach population of substance abusers and their sexual partners.
• Facilitate and coordinate member access to timely initial health assessment, substance abuse screening and other health care service.
• Utilize Strengths Based Case Management and Trauma Informed Care to clients challenged by mental health and substance abuse issues.
• Locate Erie County Medicaid recipients diagnosed with mental illness, alcohol/substance abuse, and or severe health diagnosis.
• Received Outstanding Performance Ratings for each year I served as Acting Coordinator of the Substance Abuse Treatment Program.
• Inform and assist clients with mental health or substance abuse to treatment options according to their needs.
• Completed psycho-socials for clients eligible for housing programs and longer-term services, including substance abuse treatment.
• Work with patients suffering from substance abuse, chemical dependency, eating disorders and sexual addictions.

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• Initiated and received phone calls to help members of different health plans determine eligibility for additional benefits.
• Fielded phone calls from applicants for medical and wellness benefits, treating each individual with respect, understanding, and sincerity.
• Experience with high volume of phone calls, very organized, detailed orientated, typing, filing, and preparing agendas.
• Facilitated incoming phone calls from members, providers, and health plan representatives in a professional and courteous manner.
• Provided front desk coverage (open/close office, incoming and outgoing phone calls, greet clients, etc.)
• Performed outreach efforts (phone calls and mail contact) in order to manage participant retention in programs.
• Perform daily outreach activities which included home visits, phone calls, mailings and follow-ups on failed attempts.
• Answered incoming phone calls from prime bidders seeking information about placing ads with us or purchasing our services.
• Conduct initial and follow up phone calls with clients, and home visits to TANF clients when necessary.
• Conducted weekly outreach to TANF clients via home visits, emails, phone calls, and agency visits
• Answered phone calls and made calls to organizations who were interested in presentations about the company.
• Support Health Coach and Nurses with member s inbound/outbound phone calls once enrolled in programs.
• Perform community based outreach activities such as home visits, telephone calls and correspondence.
• Conducted home visits, made student phone calls, and transported students.
• Make phone calls to members to see if their services was provided.
• Managed multiple administrative tasks; phone calls and general administrative duties.
• Answered phone calls and created intakes for the clients.
• Visited the homes of chronically ill members Outreached clients via mailings, phone calls, home visits, and appointments.
• Marketed bank products to customers and potential customers Scheduled prospect appointments either through initial contact or follow up phone calls.
• Participated in thousands of consumer advisor phone calls and drafted as many consumer responses in the last 2 years.

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• Provide technical assistance to health care providers on electronic health/medical record recommendations on tobacco cessation.
• Directed the communication and public policy initiatives for a national health care improvement program.
• Provide technical assistance to local health care providers on adolescent and adult vaccine utilization.
• Led national public relations campaign to promote new health care standards that resulted in story placement in major media outlets.
• Develop immediate and long term goals for health care organizations to improve efficiency and effectiveness of tobacco treatment plans.
• Conduct educational site visits to health care providers that administer HPV and Adult vaccines using the CDC AFIX process.
• Directed and participated in activities outside of the clinic to educate patients of the importance of health care.
• Worked with public school districts to identify community members who were without health care and provided appropriated follow-up.
• Implemented agency-wide diversity training on providing inclusive health care services to address the needs of the LGBT community.
• Performed outreach to VIVA Health Care members to develop relationships with members and assess medication compliance barriers.
• Conduct surveys of patients to build statistical data to improve the overall efficiency of the health care system
• Linked parents and children to health care services to ensure vaccination records were up to date.
• Process new enrollment application and key enrollment information into the client track Virginia Health Care system.
• Assisted underprivileged members with various barriers and lifestyle changes to encourage and promote good health care.
• Performed one-on-one consultations with patients and families for enrollment Healthy Families and Medi-Cal health care plans.
• Developed key relationships with area health care providers and social service agencies in the WNY region.
• Develop plans for health care organizations to support the implementation of tobacco counseling best practices.
• Coordinated and staff health care enrollment events and enrollment fairs across to Metro DC region.
• Ensured accessible health care to low income patients and arrange means for transportation when needed.
• Assisted with health related issues; routed and referred members to local health care providers/facilities.

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• Provided direct supervision with conducting outbound motivational calls to eligible members to provide information regarding program benefits.
• Conducted outbound motivational calls to members.
• Conducted over 130 outbound motivational calls a day to members to follow up with Disease Management survey.
• Conduct outbound motivational calls to members that do not respond to Disease Management survey.

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• Assist Social Workers with insurance questions pertaining to a Medicaid eligibility for members.
• Networked within the community (e.g., school counselors, businesses, churches, police departments and social workers).
• Provide biweekly reporting on site visits and conversations with Physicians, nurses, PA s, Therapist, Social Workers.
• Collaborate with treatment team of clinical social workers, housing associates, and case managers to develop individualized treatment plans.
• Interact with other departments such as Care Coordination, Social Workers, and Care Managers to resolve member issues.
• Schedule meetings with resident, social workers and discharge planners within 10 days of receiving Section Q referrals.
• Assisted Case Managers and Social Workers with case loads by escorting for needed documentation and keeping medical appointments.

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• Promote healthy living by identifying potential opportunities to encourage healthy lifestyle choices and refer to community support services.
• Assisted clients in the transition process, intensive case management and support services resulting in reduced incarceration recidivism.
• Coordinate support services for individuals with mental health and developmental disabilities.
• Referred individuals to support services as appropriate.
• Find housing, transportation and support services with the help of Job Corps for 12 month post placement.
• Coordinate mental health, chemical dependence, and medical, legal, housing and needed support services.
• Coordinated the activities of the Team to ensure efficient and comprehensive care management support services to Members.
• Assisted graduates in identifying and obtaining support services within the communities where they work and live.
• Utilized strong leadership skills in managing and providing support services for over 40 clients per night.
• Develop rapport with clients to aid in providing support services during crisis situations.
• Provide behavior and functional support services in the home and community settings.
• Utilized a resource directory to refer clients to emergency support services.
• Provide linkage to care and support services to diagnosed positive clients.
• Engage and inform individuals about support services.
• Transitioned from a military & commercial construction/project management background into a community support services role.

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• Manage account load assignments within borrower outreach services performance requirements including timely and accurate follow-up with an individual borrower.
• Participated in intensive community outreach services to help re-integrate former service members back into the community after post-deployments.
• Provided telephonic and written outreach services members were Health Home eligible to facilitate enrollment and retention.
• Conduct outreach services to agricultural and non-agricultural employers in order to attain job orders for customers.
• Worked with the Manhattan Outreach Consortium delivering outreach services to chronic homeless individuals.
• Provide community education and outreach services offered through Peak Vista.
• Documented outreach services in management information systems.
• Provide outreach services to chronically homeless adults.
• Attend staff meetings of other agency programs to remain up to date with clients status and need for Outreach services.
• Perform in Team Lead role, guiding and supporting a small team of specialists while assigned to Outreach services.
• Assisted with legal issues in obtaining a medical case, including target prevention interventions, education and outreach services.
• Provided monthly outreach services to over 300 high risk clients who are in need of health home services.
• Developed multiple partnerships with area schools and a local recreation center for use with mediation outreach services.
• Provide Pre-Release outreach services to incarcerated former gang members and high risk offenders prior to their release.
• Provided outreach services to ensure a high level of engagement of current clients in program services.
• Provided outreach services to clients on a daily basis to ensure quality of services provided.
• Served as provision of outreach services to individuals of Davidson County who are homeless.
• Conducted street and community outreach services via STD testing and risk reduction counseling.
• Perform outreach services and coordination of the provision of services to these individuals.
• Provide telephone, face to face outreach services to support recruitment efforts.

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• Protect the security of medical records to ensure that confidentiality is maintained according to HIPA regulations.
• Help analyze tests and medical records to ensure completeness and compliance with appropriate laboratory regulations.
• Provided Medical Records to medical personnel
• Assist mental health coordinator with medical records retrievals, scanning, discharge and coordination of clinic flow where indicated.
• Reached out to and coordinated with medical providers to obtain updated medical records for each client.
• Support the capture of HEDIS medical records for the review and abstraction of supplemental data.
• Apply structured auditing criteria to medical records to determine compliance with standards to EAS.
• Manned the faxes that came in for Medical Records.
• Identified the most efficient means to collect medical records.
• Managed a small roster of medical records technicians.
• Review medical records for HEDIS standards.
• Called Providers for Medical Records.
• Perform medical records abstraction in support of the annual healthcare effectiveness data and information set.
• home visits, obtaining medical records, Medi-Cal application processing, etc.)

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• Assessed member compliance with medical treatment plans via telephone or through on-site visits.
• Assess member's compliance with medical treatment plans via telephone.

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• Coordinated workshops in Senior Centers/Nursing homes* Presented programs throughout county during open houses/health fairs* Analyzed/reported data to contracted funding sources
• Provided risk reduction education to targeted population through health fairs and distributing educational materials in the community.
• Perform canvasing the community for potential program recipients and participate in community health fairs.
• Coordinated community health fairs to identify clients & disseminate literature.
• Draft language for outreach and educational activities including health fairs, community events, college orientation, job fairs and clinics.
• Participate in Job Fairs, Health Fairs and other support group functions and activities to promote employment available in their areas.
• Forged relationships with community based organizations, businesses, and schools through outreach excursions, workshops, and health fairs.
• Developed presentations for health fairs, and other venues to educate CDR services to disabled consumers and their families.
• Attended multiple health fairs to educated employees on the American Cancer Society and Making Strides Against Breast Cancer.
• Oversee blood lead level testing events with local schools, churches, health fairs, and community organizations.
• Be available to work health fairs and community engagement activities outside of 8-5 business hours if needed.
• Conduct annual health fairs; obtain information from seniors for purpose of funding and planning of programs.
• Participated and assisted in planning of community activities, health fairs, festivals, etc.
• Planned, prepared, and conducted outreach to communities through health fairs and special events.
• Planned, organized, and implemented workshops, health fairs, and special events.
• Promote health programs such as community events and health fairs that target our demographic.
• Attended health fairs and promote our services with a booth or brochure handout.
• Recruit and inform community members on health issues via forums, health fairs.
• Participate in health fairs, community events, meetings of parents etc.
• Attend health fairs and seminars to promote free and low cost services.

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• Trained community residents, program participants and staff on the transitional elements of veteran to civilian development, education and outreach.
• Compiled statistical data from program reports and presented summaries created from program participants and feedback.
• Collaborated closely with Case Managers to place program participants in appropriate activities.
• Chaired annual city-wide recognition ceremony for program participants.
• Collected leads from prospective program participants.
• Resulted in a marked improvement of chronic health conditions such as diabetes and hypertension in program participants.
• Perform a broad assessment of educational and cultural activities with students and parents of program participants.
• Conducted, collected and evaluated ATOD health risks and use surveys from program participants.
• Recruit clients from various areas and assist in supervising program participants and tutors.
• Organize and conduct monthly visits for program participants in the target school areas.
• Identified and recruited appropriate program participants with the assistance of case managers.
• Represent the Institute at community meetings and recruit program participants.
• Conducted outreach activities for Welfare to Work Program participants.
• Assist program participants with use of lending library, computers, laminator, and copy machine.
• Worked closely with Career Advisors to place program participants in the appropriate activities.
• Connected homeless women and men with resources within the community conducive to their need Provided data Served as mentor to program participants
• Developed worksites in order to match program participants and employers needs to fill job openings.

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• Work effectively with other community/state agencies and make appropriate referrals for clients and significant others.
• Provide in home screening for substantiated abused/neglected children and make appropriate referrals.
• Conduct basis assessments to provide appropriate referrals with adequate follow-up.
• Evaluated family situations and needs to make appropriate referrals to various social services as needed.
• Assess client needs and make appropriate referrals to collaborative partners.
• Assisted clients in identifying barriers of taking meds Also provided case management services with appropriate referrals as needed.

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• Provided outreach and assessment services to homeless individuals.
• Referred homeless individuals for services as needed.
• Provided direct outreach, escort, and referral services for all homeless individuals encountered in the field during my shift.
• Worked in conjunction with the Metropolitan Transit Authority (MTA) when outreaching homeless individuals within the subway systems.
• Worked as part of a street outreach team engaging homeless individuals in need of mental health and addictions services.
• Conduct outreach throughout the Central City and outlying neighborhoods for the purpose of engaging homeless individuals into services.
• Provide services for MICA, SPMI, substance dependent and physically ill homeless individuals, and families.
• Served as a liaison to homeless individuals and case managers to advance the needs of clients.
• Conducted mobile outreach to locate and inform homeless individuals of nearby shelters and drop in centers.
• Operated agency van to transport clients and respond to 311 calls regarding homeless individuals.
• Manage placement, escort and referral services for homeless individuals.
• Respond to 311 calls regarding homeless individuals.
• Outreached and formed relationships with homeless individuals in Santa Monica to connect them to services towards self-sufficiency.
• Placed numerous mentally ill dually diagnosed homeless individuals and families into transitional and permanent housing.

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• Obtained pertinent information from new clients by asking them to complete surveys or interviews courteously and professionally.
• Manage 30-40 homeless individuals and conduct intakes with new clients at emergency overnight shelter.
• Processed paperwork for new clients efficiently and in accordance with protocols.
• Conducted energy audit and assessments for all potential new clients.
• Completed assessments on new clients based on DSM-IVTR and DSM-5 criteria, noting suicidal and homicidal ideation.
• Served as first point of contact as new clients (i.e.
• Contacted new clients, scheduled orientation and conducted .Did home visits, client assessments.

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• Coordinated follow-up care plans, including scheduling appointments and enrolling members in related programs.
• Assist families in scheduling appointments with certified application assistants.
• Coordinated follow-up care plan needs for members by scheduling home visits and/or scheduling appointments at Take Care Clinics.
• Assist Veterans in scheduling appointments with program Case Managers and Outreach and Intake Specialist II's.
• Transport clients to medical visits, scheduling appointments for clients and do home visits as necessary.
• Coordinate follow-up care plan needs for members of the foster care population by scheduling appointments.
• Coordinated follow-up care plan needs for members by scheduling appointments or enrolling members in programs.
• Assisted with scheduling appointments and referrals for therapist and psychiatrist.
• Call center position providing excellent customer service while assisting callers with scheduling appointments Responsible for providing estimated costs for procedures
• Up to 10% travel within main county and surrounding areas Assist Veterans in scheduling appointments with program Case Managers and Outreach
• Assisted patients with scheduling appointments and engaged in necessary activities to ensure patient compliance (i.e.
• Averaged eighty calls per day Assisted Behavioral Health Coaches in scheduling appointments for enrolled members
• Assisted members in scheduling appointments with plan providers according to healthcare needs.

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• Provided individual crisis intervention for Spanish speaking victims of rape and/or sexual assault and their significant others.
• Served and provided face-to-face individual crisis intervention and support group services to all populations as needed.
• Provided crisis intervention and case management services, including housing placement and linkage to community resources.
• Provide crisis intervention, and emergency and social services for homeless, runaway, and at- risk youth aged 12-21.
• Provided crisis intervention, advocacy, support and referrals to callers of the 24-hr Crisis Line.
• Provide hope, encouragement and supportive therapeutic counseling and crisis intervention to clients in need.
• Provide telephone crisis intervention to the 24 hour Emergency Youth Crisis Line.
• Led regional team coordinating crisis intervention services at the local level.
• Provided emergency assistance, crisis intervention, and food bank referrals.
• Performed short-term crisis intervention for victims of sexual assault.
• Assess triage calls and provide crisis intervention support.
• Manage crisis intervention for found clients.
• Provided crisis intervention, situational counseling, education and prevention services to youth.
• Answered hotline calls and provided information and crisis intervention.
• Planned, managed, and provided leadership for street outreach and crisis intervention services for at-risk youth 15-18 years of age.
• Provided Advocacy/Linkage/Referral/Monitor/Casework Counseling/Crisis Intervention Coordinated/Attended network meetings Prepared/Reviewed Psycho-social/Six Month Individualized Service Plan

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• Provide information about motivational program to engage member participation such as benefits and available services.
• Provided information regarding available services to community and faith based organizations.
• Recognize the signs and symptoms of mental health and substance abuse issues and gain a working knowledge of all available services.
• Interviewed clients and obtained information, explained available services and resources that was available to them.
• Composed correspondence to inform community of available services and to make requests for donations.
• Provided detail overview regarding the plan and the available services offered to patients.
• Provide available services based on individual symptoms of mental health and substance abuse.
• Gain a working knowledge of all available services.
• Key Contributions: Re-engage clients by discussing the range of available services, and the potential benefit of participation in WeCARE.

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• Provide support/educational groups for survivors of Domestic Violence and Sexual Assault in community settings.
• Work on curriculum and proposal for domestic violence presentations to prisoners.
• Distribute brochures and other information related to sexual and domestic violence.
• Counseled survivors of domestic violence.
• Assess clients' needs as it relates to domestic violence, housing, employment, and clinical services.
• Conducted presentations in English and Spanish on sexual assault, domestic violence and child abuse related issues.
• Led a women's counseling group to discuss topics such as domestic violence and relationship issue.
• Provided individual and group counseling sessions on suicide, domestic violence, and sexual assault victims.
• Provide post-secondary education to raise awareness of domestic violence, sexual assault, and its effects.
• Counseled children with behavior problems, and their families, grief counseling, domestic violence counseling.
• Started 2 free, civil-legal clinics for Native survivors of domestic violence in rural Montana.
• Assess risks and provide short-term counseling for victims of domestic violence or child abuse.
• Lead actions to create awareness about Domestic Violence among Latino community in NC.
• Trained, prepared, and presented presentations on domestic violence throughout the community.
• Provided counseling, court support and resources to victims of domestic violence.
• Helped troubled woman with drug abuse or domestic violence.
• field responder for community crises such as domestic violence, child/elder abuse neglect etc.

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• Coordinate presentations with community based organizations, medical institutions and high schools in the Gateway Technical College district.
• Deliver presentations and orientations regarding credit-by-exam courses offered at high schools.
• Provided educational support to partner Chicago Public High Schools.
• Worked with local DC high schools with high minority population to expose students to the Peace Corps and its global impact.
• Conducted workshops at 12 local high schools and various civic organizations to build interest in higher education and increase program enrollment.
• Enrolled families in Medicaid/CHIP programs through outreach events in all Elementary and High Schools, at Spring Branch ISD.
• Worked as a student career counselor during Smart Start programs at public and private high schools across Liberia.
• Contacted high schools, Social Service Agencies, and other educational institutions to schedule financial aid workshops.
• Head person for the Start Point program offered to High Schools by Waldorf University.
• Created and executed successful call plans for territory of over 60 high schools.
• Outreached to local area Middle Schools, High Schools and Churches.
• Teach clinics and master classes at universities and arts high schools.
• Run After School Activies in elementry, middle, and high schools in South Montery County

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• Created and distributed press releases, newsletters and media campaigns to promote fair housing, civil rights and inclusive communities.
• Compose and draft press releases, informative letters, and correspondence on behalf of the Representative.
• Developed content for websites, social media, press releases, and print materials.
• Prepared press releases and Public Service Announcements for media distribution in advance of workshops.
• Developed campaign materials, press releases, news stories and media proposals.
• Prepare Press Releases for review and submission.
• Assisted with press releases and pitches.
• Produced press releases, newsletters, and delivered more than 25 presentations to multiple audiences, including webinars, annually.
• Updated webpage with Press releases and other pertinent information.
• Create Press Releases, presentations via powerpoint or prezi, and agendas for planned visits.

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• Prepared monthly reports for Medical Director.
• Submitted timely monthly reports that were used by the Program Manager to measure the successful development of the outreach program.
• Prepare monthly reports to note job placements, job orders attained, new employers and services rendered to clients.
• Complied monthly reports with data provided to monitor children's participation for statistical purposes valid for grant approvals.
• Supervised peer educators and prepared monthly reports using Microsoft Excel, Microsoft Word, and Uniformed Reporting Systems.
• Prepare monthly reports for own department and across the five departments in division on operations.
• Collected quantitative data in order to track family successes and complete monthly reports.
• Case management - maintain accurate weekly & monthly reports on individual client progress.
• Maintained client databases and created monthly reports to measure impact of programs.
• Prepared monthly reports that assessed the needs of specific geographic area.
• Generated weekly and monthly reports and other duties as assigned.
• Prepared clear, accurate progress notes, and monthly reports.
• Created Excel macros to run monthly reports for health promotions.
• Track processes and provide monthly reports for position and office.
• Conduct monthly reports and provide results to DCS CM.
• Assist in preparing monthly reports to The Federal Housing Administration (FHA) Enter client information in a fair-housing database.
• Transferred the information into a database and excel logs for monthly reports to submit to the county.
• Prepared written monthly reports to assume the safety and adequacy of the workplace.
• Assist with facilitation of didactic groups Completion of weekly and monthly reports Reviewing charts assuring charting meets criteria.
• Make monthly reports to comply with grant funders.

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• Offer health education tailored to specific target population about treatment and prevention of chronic diseases.
• Author and national trainer on the development of community-based collaborative health education efforts.
• Develop and produce health education workshops and events for the mentioned specialty population
• Present HIV/AIDS health education and distribute related information throughout Philadelphia area.
• Design and implement reproductive health education programs.
• Conducted individual health education session with clients.
• Developed and trained health education programs for students at area schools and social service agencies on substance abuse and violence prevention.
• Provide sexual and reproductive health education to the community, including youth and adults.
• Supervised, recruited, and hired health education staff and interns.
• Provide dental health education through oral health presentations.
• Find organizations to present free health education.
• Developed and implemented programs to provide health education for low-to-moderate-income families located within the Columbia, Hopkins, and Eastover areas.
• Established new physical office serving Greenville s Hispanic community, researching community needs and developing a community health education curriculum.
• Visit Migrant camps to provide clinic information and health education to Farmworkers and Latino Community.
• Coordinate events Facilitate outreach Provide health education
• Selected Contributions: Conducted community-based Health Education activities in Gwinnett, Rockdale and Dekalb County.

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• Initiated and managed social media presence for 'REI Richmond Market' on Facebook and REI website growing to 400 followers.
• Managed multiple social media sites such as Twitter, Facebook, Word press, Constant Contact etc.
• Created & updated to ensure internet presence (Facebook, Twitter and Tribal Website.)
• Updated the Weekly Website Update Request and Facebook Update for the Upper Manhattan Workforce1.
• Create and maintain Social Media outlets such as Facebook & Twitter.
• Promoted events through social media- Facebook, and Twitter.
• Manage TAMU Sustainability Facebook page and Twitter account.
• Maintained Society's Facebook page.
• Managed six undergraduate students who worked in graphic design, videography, website, Twitter, Facebook and plasma screen programming.
• Managed media buys with PBS, NPR, Facebook, Twitter, ABC, CBS, Univision and Clear Channel.

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• Committed street outreach at various city parks searching for youth participants into the program and to give referrals to needy youth.
• Conducted daily street outreach efforts by engaging street youth, and distributing comfort, hygiene, health and nutritional resources.
• Perform intake, assessments, service planing, advocacy, street outreach, referrals and escort services.
• Locate and provide mobile based street outreach in order to develop rapport with runaway and homeless youth.
• Conduct mail, phone and street outreach activities to reach high-risk populations referred to the agency.
• Train New Staff and Volunteers on the safe and effective way to do Street outreach work.
• Promote Mobile Health unit to community partners though street outreach, and tabling.
• Connect homeless youth with resources offered through street outreach.
• Conduct street outreach to educate the Manhattan residents.
• Assisted in the training of Street Outreach staff.
• Conducted street outreach in various settings.

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• Worked effectively with Public Affairs team to share videos on twitter of common questions asked by applicants.
• Headed Twitter account research and management.
• Initiated and utilized use of social media tools such as HootSuite to pre-write Twitter posts and managed the digital presence.
• Planned events used social media (FB, Twitter, E-mails etc) to promote ministry events and coordinate group activities.
• Established the use of social media channels and communication portals through website, monthly e-newsletter, blogs, FB and Twitter.
• Developed and implement promotional strategies such as Twitter Parties and on/off site Giveaways and Contests.

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• Provided crisis intervention to primary and secondary victims of domestic violence, conducted support groups, provided resource information and community presentations
• Facilitated biweekly meetings with focus/support groups with targeted HIV infected and affected population to increase treatment adherence and social support.
• Conducted oral presentations and demonstrations to potential support groups and prospective partners.
• Conducted support groups and medication monitoring.
• Planned and executed weekly support groups for teens as well as character building activities.
• Establish and supervise youth and small support groups for woman in the local community.
• Orchestrated the planning process for hosting youth centered, gender integrated support groups.
• Assisted in hosting support groups for those struggling with postpartum depression.
• Mentored 20-25 at-risk teens through one-on-one sessions and weekly support groups.
• Managed support groups for victims of crime and domestic violence.

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• Recommended treatment plan modifications and determines need for additional services, in conjunction with case management and provider.
• Facilitated discussions on voluntary health programs and additional services to help better manage health of those with chronic conditions.
• Follow up on referrals in order to assess outcomes and provide additional services.
• Followed up with clients and provided referrals for additional services when necessary.

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• Fostered common efforts with 35 veteran/military non-profit agencies, and created collaborative efforts with over 70 federal/state/local government agencies.
• Worked closely with organizations, individual businesses and government agencies to foster a welcoming climate for the community.
• Act as the mediator between clients experiencing difficulties navigating various government agencies and project coordinators.
• Coordinated environmental service projects with local government agencies, nonprofits and community volunteers.
• Coordinated contracting activities with other Government agencies having interrelated requirements.
• Communicated with other homeless city and government agencies within consortium.
• Provide operational support and training for SAR review teams, OFAC and other government agencies such as the Diplomatic Security Service.
• Educated and communicated with families, providers, educators, government agencies, community organizations, employers and others about HMK.
• Generate ongoing partnerships with key aging network stakeholders, providers, state and federal government agencies with-in my 5-state territory.
• Develop and implement joint efforts with state and local government agencies, nonprofits, and the private sector through.
• Created new relationships with other government agencies and school centers to provide referrals to the CCFC for uninsured children/families.
• Established courteous and friendly relationships with all clients, co-workers and other health and social service government agencies.
• Developed a strong working relationship with Community Colleges, Government Agencies, and Corporations with in territory.
• Collaborate with area agencies, schools, and government agencies to benefit disabled individuals and their families.
• Developed relationships with LHCSA and make presentation to Senior Centers, Food Pantries and Government agencies.
• Coordinate with counterparts from industry, FAA Office of Communications, and/or other government agencies.
• Maintain and build partnerships and coalitions with other government agencies, organizations, and businesses.
• Network with CBO's, schools, churches, government agencies, and community stakeholders.
• Identified and strengthened partnerships between community groups, stakeholders, and District Government agencies.

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• Participated in special projects that consisted of, assisting registered nurses with back log inventory and outreach to specific client groups.
• Lead and oversee special projects and analyze quarterly/annual metrics to identify trends in the area of EEO/Diversity initiatives.
• Worked special projects, monitored employee calls, created procedure manuals for department.
• Planned and coordinated community events, public relations and special projects.
• Participated in special projects and perform other job duties as required.
• Piloted special projects for better patient outreach.
• Implemented special projects as assigned.
• Supervised various special projects (back to-school celebrations, grand openings, etc.)
• Assist with billing duties on special projects Support IT personnel to build new database
• Worked on special projects such as making Whistlestop Boards.
• Coordinated and Executed Community Events Special Projects and Reports Administrative Duties Sponsorship Negotiation Education & Training Sessions in Healthy Lifestyles

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• Educated families with completing applications for financial assistance programs.
• Provided several warriors and their families immediate financial assistance, and ensured all parties conducted necessary steps for outside resources.
• Assisted clients in locating and utilizing community resources using medical, financial assistance and other referral services.
• Provide case management services to veteran families including counseling services and financial assistance.
• Determine eligibility and provide financial assistance to individuals and families.
• Directed screening interviews for clients seeking financial assistance.

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• Created PowerPoint presentations for events.
• Developed and/or delivered PowerPoint's, print-outs, and web resources.
• Use Microsoft Excel, Word, PowerPoint and Outlook daily.
• Record keeping and data tracking Created PowerPoint presentations used for business development.
• Created PowerPoint presentations and secured lecture commitments for well-sought out Addictionologist.
• Prepare reports on a timely fashion Work with PowerPoint, training registration, training and post training follow up.
• Create data powerpoints to be used during school's public hearings.

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• Established partnerships within the community to conduct educational programs regarding prevention of Breast, Cervical and Colon Cancer.
• Prepared and presented educational programs and resources to inform members, providers and Medicare beneficiaries.
• Designed psycho-educational programs for the Hispanic population and administered these workshops in Spanish.
• Organize and facilitate educational programs for a variety of social service agencies.
• Coordinated organized, and promoted community based educational programs.
• Presented over one hundred educational programs to a wide variety of audiences, from children to physicists.
• Maintain and support training and educational programs that will enhance the quality of life for farmers and landowners
• Prepared and presented educational programs to a variety of audiences, in person and remotely.
• Team leader for the development of the Agency's Educational Programs website.
• Developed and presented educational programs for families of clients and the community.
• Work with local educational programs to recruit student counselors and treatment technicians.
• Organized adult and youth groups for prevention and educational programs.
• Implemented and facilitated psycho-educational programs for children in the head start program of Brevard County.
• school, community, church and business educational programs.
• Coordinate inservice educational programs for RNs, PTs, and MDs.

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• Complete daily documentation following Medicaid and HIPAA policy guidelines
• Enter telephonic enrollment details via computer based health assessment programs while protecting HIPAA.
• Case Management performed in accordance with HIPAA regulations.
• Gained knowledge regarding HIPAA law.
• Onboarded and trained 18 new specialists to use systems and work under strict HIPAA guidelines.
• Maintain confidential records & comply with HIPAA Document and Record medical updates in computer system.

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• Contacted membership based upon HEDIS measurement.
• Assisted in the collecting and reporting of data to senior management regarding CMS STARS ratings and HEDIS data.
• Coordinate, complete, and updated management on clinical quality metrics and HEDIS processes and results.
• Assisted with meeting HEDIS measures and in developing strategies and systems for reaching HEDIS goals.
• Performed HEDIS measures to ensure patient has access and information to available care.
• Obtained all missing records to complete and stay compliant with HEDIS Measures.
• Performed outbound preventative health care calls, focusing on needed HEDIS measures.
• Perform outreach calls and enroll plan members into the HEDIS Program.
• Work with HEDIS measures to ensuer top health score rankings.
• Assist with providing needed information to update HEDIS Measures.

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• Tracked down and youth who have not received medical care for over 100 days and coordinated care.
• Refer to VA and other agencies for medical care and applying for services connected medical issues.
• Referred homeless clients as needed for psychiatric care, medical care, and emergent housing.
• Provide guidance and support to clients on managing their medical care and adherence.
• Provide assistance to families in gaining access to medical care and medical provider.
• Provide navigation assistance and information to facilitate member integration to ensure timely access to medical care and healthcare services.

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• Served in other roles including Wraparound Facilitator, utilizing a high fidelity wraparound model to engage at-risk youth in crisis prevention.
• Hold monthly science competitions, reaching popularity among the students, to promote the interest of at-risk youth in STEM fields.
• Provide outreach to homeless and at-risk youth throughout King County, ages 12-22, who are in unstable living situations.
• Served as a youth outreach specialist for at-risk youth with behavioral, criminal, and addiction issues.
• Perform active field recruiting of targeting at-risk youth, asses their individual needs and provide counseling accordingly.
• Identified and analyzed community needs in order to best develop new specialized programs for at-risk youth.
• Job Description: Assist in outreach/intake with at-risk youth in the community and school district.
• Provided basic needs intervention for at-risk youth and young adult (ages 12-24).
• Applied a proactive approach to at-risk youth by rapport building and mentoring.
• Developed strategies to re-connect at-risk youth to school and community activities.
• Conduct street outreach to locate homeless / runaway / at-risk youth.
• Assisted at-risk youth and families in remaining in the home.
• Conducted street outreach to locate and contact at-risk youth.
• Facilitate at-risk youth and family workshops.
• Initiated "Project Aspire" matching environmental needs of the community with at-risk youth.

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• Conducted over 450 law enforcement notifications on line-of-duty deaths.
• Authorized to work with youth in the Cook County Juvenile Detention Center, CPS, and work directly with Law Enforcement.
• Coordinated services with law enforcement and prosecutor and on average would work with one or two prosecutors on a case.
• Created and maintained cooperative and productive relationship with law enforcement, county government officials, and court system.
• Established relationship and rapport with law enforcement, local businesses, schools and social service agencies.
• Presented to industry experts on the use of CTRs and SARs in regulatory exams and law enforcement investigations.

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• Possess knowledge of Medicaid and Medicare guidelines, products, services and regulations, HIPPA, care-coordination and case/medical management concepts.
• Protect sensitive Private Health Information (PHI) with strict adherence to HIPPA.
• Adhere to all HIPPA and office policies that have been set before me.
• Adhere to company and department goals as well as being HIPPA compliant.
• Send fax high risk medication alert to providers following all HIPPA guidelines.
• Maintain the integrity of PHI and follow rules of HIPPA.
• Verify member demographics and HIPPA.
• Verify member demographics verify HIPPA and enroll member in program .

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• Performed direct outreach to candidate's parole officers, drug counselors and probation officers regarding their employment and job readiness training.
• Communicated with voters, built relationships with voter contacts through direct outreach, and recruited stakeholder support.
• Out reach care services provide medical and social needs or members.Provide direct outreach/clinical care and case management to members.

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• Helped members understand the Disease Management Programs by providing information about the programs, outlining member benefits and explaining available services.

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• Coordinated identification of and referral to local, state or federally funded programs and coaching members on health risks.
• Coached members on ways to reduce health risks.

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