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Become An Outreach Worker

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Working As An Outreach Worker

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $29,330

    Average Salary

What Does An Outreach Worker Do

Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.

Duties

Social and human service assistants typically do the following:

  • Help determine what type of aid their clients need
  • Work with clients and other professionals, such as social workers, to develop a treatment plan
  • Help clients find assistance with daily activities, such as eating and bathing
  • Research services, such as food stamps and Medicaid, that are available to their clients in their communities
  • Coordinate services provided to clients
  • Help clients complete paperwork to apply for assistance programs
  • Transport clients—for example, by driving them to appointments or to services within their community
  • Check in with clients to ensure that services are provided appropriately

Social and human service assistants have many job titles, including case work aide, clinical social work aide, family service assistant, social work assistant, addictions counselor assistant, and human service worker.

Social and human service assistants help clients to identify and obtain benefits and services. In addition to initially connecting clients with benefits or services, social and human service assistants may follow up with clients to ensure that they are receiving the intended services and that the services are meeting their needs. They work under the direction of social workers, psychologists, or other social and human service workers.

With children and families, social and human service assistants ensure that the children live in safe homes. They help parents get the resources, such as food stamps or childcare, they need to care for their children.

With the elderly, these workers help clients stay in their own homes and live under their own care whenever possible. Social and human service assistants may coordinate meal deliveries or find personal care aides to help with the clients’ day-to-day needs, such as running errands and bathing. In some cases, human service workers help look for residential care facilities, such as nursing homes.

For people with disabilities, social and human service assistants help find rehabilitation services that aid their clients. They may work with employers to make a job more accessible to people with disabilities. Some workers find personal care services to help clients with daily living activities, such as bathing and making meals.

For people with addictions, human service assistants find rehabilitation centers that meet their clients’ needs. They also may find support groups for people who are dependent on alcohol, drugs, gambling, or other substances or behaviors.

With veterans, assistants help people who have been discharged from the military adjust to civilian life. They help with practical needs, such as locating housing and finding ways to apply skills gained in the military to civilian jobs. They may also help their clients navigate the overwhelming number of services available to veterans.

For people with mental illnesses, social and human service assistants help clients find the appropriate resources to help them cope with their illness. They find self-help and support groups to provide their clients with an assistance network. In addition, they may find personal care services or group housing to help those with more severe mental illnesses care for themselves.

With immigrants, workers help clients adjust to living in a new country. They help the clients locate jobs and housing. They also may help them find programs that teach English, or they may find legal assistance to help immigrants get various administrative paperwork in order.

With former prison inmates, human service assistants find job training or placement programs to help clients reenter society. Human service assistants help former inmates find housing and connect with programs that help them start a new life for themselves.

With homeless people, assistants help clients meet their basic needs. They find temporary or permanent housing for their clients and locate places, such as soup kitchens, that provide meals. Human service assistants also may help homeless people find resources to address other problems they may have, such as joblessness.

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How To Become An Outreach Worker

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Outreach Worker jobs

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Outreach Worker Career Paths

Outreach Worker
Substance Abuse Counselor Program Director Chief Executive Officer
Board Member
6 Yearsyrs
Service Coordinator Registered Nurse Case Manager
Career Manager
6 Yearsyrs
Program Coordinator Assistant Director Office Manager
Case Manager
5 Yearsyrs
Outreach Coordinator Registered Nurse Case Manager
Clinical Case Manager
6 Yearsyrs
Case Manager Therapist
Clinical Director
9 Yearsyrs
Social Worker Therapist
Clinical Supervisor
8 Yearsyrs
Program Manager Sales Consultant Admissions Representative
Director Of Admissions
7 Yearsyrs
Case Manager Social Worker
Director Of Social Services
6 Yearsyrs
Program Assistant Case Manager Career Manager
Health Care Manager
8 Yearsyrs
Program Director Home Health Aid Registered Nurse Supervisor
Health Director
9 Yearsyrs
Program Assistant Licensed Practical Nurse Occupational Health Nurse
Health Services Manager
7 Yearsyrs
Program Manager Service Director Therapist
Lead Therapist
5 Yearsyrs
Outreach Coordinator Specialist Case Manager
Mental Health Case Manager
5 Yearsyrs
Program Director Specialist Direct Support Professional
Residential Manager
5 Yearsyrs
Substance Abuse Counselor Program Coordinator Social Worker
Senior Social Worker
6 Yearsyrs
Social Worker Program Manager General Manager
Site Manager
7 Yearsyrs
Clinician Assistant Director Social Worker
Social Services Manager
5 Yearsyrs
Service Coordinator Program Coordinator Social Worker
Social Work Case Manager
6 Yearsyrs
Program Coordinator Social Worker
Social Work Supervisor
7 Yearsyrs
Clinician Career Coordinator Therapist
Therapist And Program Manager
5 Yearsyrs
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Average Length of Employment
Family Worker 2.6 years
Case Worker 2.4 years
Community Worker 2.4 years
Outreach Counselor 2.3 years
Support Worker 2.2 years
Advocate 2.0 years
Outreach Worker 2.0 years
Outreach Assistant 1.3 years
Top Employers Before
Internship 14.0%
Volunteer 6.6%
Cashier 6.2%
Counselor 4.7%
Teacher 3.4%
Supervisor 2.8%
Top Employers After
Case Manager 16.2%
Internship 9.3%
Counselor 4.8%
Cashier 4.1%
Volunteer 3.8%
Clinician 3.3%
Teacher 3.3%

Outreach Worker Demographics

Gender

Female

70.5%

Male

27.2%

Unknown

2.3%
Ethnicity

White

74.0%

Hispanic or Latino

18.0%

Asian

5.8%

Unknown

1.7%

Black or African American

0.6%
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Languages Spoken

Spanish

72.5%

French

9.6%

Portuguese

3.1%

Cantonese

1.7%

Somali

1.3%

Mandarin

1.3%

Vietnamese

1.3%

German

1.3%

Swahili

0.9%

Russian

0.9%

Hindi

0.9%

Hebrew

0.9%

Urdu

0.9%

Arabic

0.9%

Chinese

0.4%

Dakota

0.4%

Greek

0.4%

Persian

0.4%

Malayalam

0.4%

Korean

0.4%
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Outreach Worker Education

Schools

University of Phoenix

19.7%

Liberty University

8.7%

Grand Canyon University

6.3%

Walden University

5.9%

University of Massachusetts - Boston

5.1%

Capella University

5.1%

Springfield College

4.7%

Western Michigan University

4.7%

New York University

3.9%

Ashford University

3.9%

Cambridge College

3.9%

University of Rhode Island

3.5%

Fordham University

3.5%

University of Southern Mississippi

3.5%

San Diego State University

3.1%

University of Illinois at Chicago

3.1%

Wayne State University

2.8%

San Francisco State University

2.8%

Northeastern Illinois University

2.8%

University of Wisconsin - Milwaukee

2.8%
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Majors

Social Work

20.1%

Psychology

11.3%

Business

9.5%

Human Services

8.5%

Criminal Justice

5.8%

Sociology

5.8%

Mental Health Counseling

3.8%

Counseling Psychology

3.8%

School Counseling

3.3%

Liberal Arts

3.2%

Education

2.9%

Public Health

2.8%

Human Development

2.8%

Nursing

2.7%

Political Science

2.5%

Communication

2.5%

Health Care Administration

2.4%

Medical Assisting Services

2.3%

Management

2.1%

General Studies

2.0%
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Degrees

Bachelors

34.4%

Masters

28.6%

Other

18.1%

Associate

10.0%

Certificate

5.3%

Doctorate

2.3%

Diploma

1.0%

License

0.4%
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Full Time
Part Time
Internship
Temporary

Real Outreach Worker Salaries

Job Title Company Location Start Date Salary
Cbfs Outreach Worker-Clinical Coordinator II Vinfen Corporation Cambridge, MA Sep 13, 2010 $57,500
Outreach Worker Innovative Health Systems Inc. White Plains, NY Sep 01, 2013 $37,566
Outreach Worker 3 The Thresholds Chicago, IL Aug 31, 2016 $36,289
Outreach Worker Innovative Health Systems White Plains, NY Sep 01, 2010 $35,813
Chinese Outreach Worker Seamaac, Inc. Philadelphia, PA Sep 09, 2013 $34,436
Outreach Worker 3 The Thresholds Chicago, IL Sep 01, 2013 $31,310
Outreach Worker (Non-Licensed) North Suffolk Mental Health Association Revere, MA Mar 03, 2015 $30,678 -
$34,359
Outreach Worker North Suffolk Mental Health Association, Inc. Revere, MA Nov 15, 2012 $30,678
Outreach Worker North Suffolk Mental Health Association, Inc. Chelsea, MA Sep 16, 2012 $30,076
Refugee Outreach Worker First Baptist Church Richmond, VA Oct 01, 2009 $25,086 -
$12

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Top Skills for An Outreach Worker

FinancialAssistanceCrisisInterventionHiv/AidsChildIntakeMedicalAppointmentsCommunityOutreachSubstanceAbuseHealthCareCommunityResourcesDataEntrySocialServiceAgenciesOutreachServicesSupportServicesStreetOutreachCommunityEventsTreatmentPlansMentalHealthServicesCommunityAgenciesLifeSkills

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Top Outreach Worker Skills

  1. Financial Assistance
  2. Crisis Intervention
  3. Hiv/Aids
You can check out examples of real life uses of top skills on resumes here:
  • Provide case management services to veteran families including counseling services and financial assistance.
  • Provided advocacy, casework, counseling, and crisis intervention to clients in order to help them improve their lives.
  • Programmed Women and Girls HIV/AIDS awareness day activities and an HIV/AIDS related play at the NY Public Library.
  • Tested children for vision and hearing concerns, documented height and weight of each child.
  • Obtain surveys and assist staff with filing, copying, intake and additional tasks.

Top Outreach Worker Employers

Outreach Worker Videos

Career Advice on becoming an Outreach Worker by John E (Full Version)

A Day in the Life of an Outreach Worker

A glimpse in a day of the Outreach Worker

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