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Become An Outreach Worker

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Working As An Outreach Worker

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $29,330

    Average Salary

What Does An Outreach Worker Do At Volunteers of America Los Angeles

* Provide street Outreach and a trauma-informed case management approach and referral services to runaways and homeless youth (RHY) and victims of child sexual abuse/domestic sex trafficking (CSE/DST)
* Conduct comprehensive screenings and assessments to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information appropriate to develop a case plan
* Provide service linkages and support systems to ensure identified needs are met
* Follow up with participants and tracks progress; may conduct home and field visits
* Coordinate and facilitate move-in activities, rental negotiations, and service referrals, as required
* Document and maintain up-to-date information on services provided and funds spent in hard copy logs and in database
* Provide crisis intervention, if needed
* Other duties as assigned

What Does An Outreach Worker Do At Johns Hopkins University

* Provide support at events which include evenings and weekends
* Establish rapport with community members
* Provide general information regarding HIV prevention and PrEP to community members
* Respond to inquiries about PrEP, including face-to-face, over the phone/text, and web-based conversations
* Provide information about providers prescribing PrEP, schedule intake and follow-up appointments, and make appointment reminder calls
* Provide information on and complete applications for PrEP assistance programs
* Provide information on health insurance and referrals to Insurance Navigators as needed
* Perform risk assessment and counseling for STIs and HIV
* Provide follow-up, which includes access to testing and referrals for PrEP and PEP as needed, for those at risk of STIs/HIV
* Discuss social service barriers to care with client, including transportation, childcare, housing, employment, and insurance
* Provide referrals to appropriate staff to assist with barriers, including substance use, mental health, and/or intimate partner violence
* Under the guidelines of working under a demonstration project, collect and report data
* Assist individuals living with HIV and out of care with linkage and engagement in care, including referrals as needed to BCHD Partner Services and Linkage to Care teams
* Accompany and/or transport client to appointments
* Participate in health promotion and health education outreach activities as determined by agency
* Provide information and resources for ongoing JHU research activities for PrEP
* Document activities and enter data as appropriate in a timely, accurate, and comprehensive manner per agency protocol
* File, retrieve, and maintain client records
* Perform all work activities per established protocols and procedures
* Attend meetings and trainings
* Maintain confidentiality of all clients in accordance with employers’ procedures
* With appropriate training as needed by employer, conduct specimen collection in community-based settings
* Any other duties at the discretion of the manager or PI of the project

What Does An Outreach Worker Do At Volunteers of America-Greater New York

* _
* Engage homeless men and women in an effort to gain their acceptance of alternate shelter and other needed services.
* Observe homeless men and women for indication of major problems (alcohol, substance abuse, psychiatric disorder, physical disability) which would impact on the type of appropriate shelter.
* Oversee the development, implementation and follow-up of client service plans in order to successfully meet identified goals.
* Attempt to obtain information from clients as to their past history, especially their involvement with programs in the past which might be appropriate for them to return to.
* Assist in process of placement, including providing transportation to clients.
* Assist in the client discharge planning with agencies when necessary.
* Oversee the work of the case aides (if applicable).
* Respond to emergencies.
* Act as back-up to the Team Leader when needed.
* Contact is made with the maximum number of homeless men and women in the outreach effort.
* Adequate information is obtained from these individuals so that effective placement can be made.
* Prior information on clients enables a more efficient placement process.
* The maximum number of individuals are placed.
* Clinical and professional skills are maintained and upgraded.
* Emergencies are responded to in a timely manner

What Does An Outreach Worker Do At Villagecare

* Market VCNY programs at scheduled locations.
* Utilize own community resources to promote VCNY.
* Report outreach assignments on time.
* Contact Program Supervisor at end of each assignment to report results.
* Conduct tours, luncheons and presentations for community members and potential
* referral sources.
* Promote partnership with Community Based Organizations

What Does An Outreach Worker Do At Westcare

duties as assigned

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How To Become An Outreach Worker

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.


Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 


Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.


For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Outreach Worker jobs

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Outreach Worker Career Paths

Outreach Worker
Substance Abuse Counselor Program Director Chief Executive Officer
Board Member
6 Yearsyrs
Service Coordinator Registered Nurse Case Manager
Career Manager
6 Yearsyrs
Program Coordinator Assistant Director Office Manager
Case Manager
5 Yearsyrs
Outreach Coordinator Registered Nurse Case Manager
Clinical Case Manager
6 Yearsyrs
Case Manager Therapist
Clinical Director
9 Yearsyrs
Social Worker Therapist
Clinical Supervisor
8 Yearsyrs
Program Manager Sales Consultant Admissions Representative
Director Of Admissions
7 Yearsyrs
Case Manager Social Worker
Director Of Social Services
6 Yearsyrs
Program Assistant Case Manager Career Manager
Health Care Manager
8 Yearsyrs
Program Director Home Health Aid Registered Nurse Supervisor
Health Director
9 Yearsyrs
Program Assistant Licensed Practical Nurse Occupational Health Nurse
Health Services Manager
7 Yearsyrs
Program Manager Service Director Therapist
Lead Therapist
5 Yearsyrs
Outreach Coordinator Specialist Case Manager
Mental Health Case Manager
5 Yearsyrs
Program Director Specialist Direct Support Professional
Residential Manager
5 Yearsyrs
Substance Abuse Counselor Program Coordinator Social Worker
Senior Social Worker
6 Yearsyrs
Social Worker Program Manager General Manager
Site Manager
7 Yearsyrs
Clinician Assistant Director Social Worker
Social Services Manager
5 Yearsyrs
Service Coordinator Program Coordinator Social Worker
Social Work Case Manager
6 Yearsyrs
Program Coordinator Social Worker
Social Work Supervisor
7 Yearsyrs
Clinician Career Coordinator Therapist
Therapist And Program Manager
5 Yearsyrs
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Outreach Worker Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • Cantonese

  • Somali

  • Mandarin

  • Vietnamese

  • German

  • Swahili

  • Russian

  • Hindi

  • Hebrew

  • Urdu

  • Arabic

  • Chinese

  • Dakota

  • Greek

  • Persian

  • Malayalam

  • Korean

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Outreach Worker

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Outreach Worker Education

Outreach Worker

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Real Outreach Worker Salaries

Job Title Company Location Start Date Salary
Outreach Worker Innovative Health Systems Inc. White Plains, NY Sep 01, 2013 $37,566
Outreach Worker 3 The Thresholds Chicago, IL Aug 31, 2016 $36,289
Outreach Worker Innovative Health Systems White Plains, NY Sep 01, 2010 $35,813
Chinese Outreach Worker Seamaac, Inc. Philadelphia, PA Sep 09, 2013 $34,436
Outreach Worker 3 The Thresholds Chicago, IL Sep 01, 2013 $31,310
Outreach Worker (Non-Licensed) North Suffolk Mental Health Association Revere, MA Mar 03, 2015 $30,678 -
Outreach Worker North Suffolk Mental Health Association, Inc. Revere, MA Nov 15, 2012 $30,678
Outreach Worker North Suffolk Mental Health Association, Inc. Chelsea, MA Sep 16, 2012 $30,076
Refugee Outreach Worker First Baptist Church Richmond, VA Oct 01, 2009 $25,086 -

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Top Skills for An Outreach Worker


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Top Outreach Worker Skills

  1. Financial Assistance
  2. Crisis Intervention
  3. Hiv/Aids
You can check out examples of real life uses of top skills on resumes here:
  • Provide case management services to veteran families including counseling services and financial assistance.
  • Provided advocacy, casework, counseling, and crisis intervention to clients in order to help them improve their lives.
  • Programmed Women and Girls HIV/AIDS awareness day activities and an HIV/AIDS related play at the NY Public Library.
  • Tested children for vision and hearing concerns, documented height and weight of each child.
  • Obtain surveys and assist staff with filing, copying, intake and additional tasks.

Top Outreach Worker Employers

Outreach Worker Videos

Career Advice on becoming an Outreach Worker by John E (Full Version)

A Day in the Life of an Outreach Worker

A glimpse in a day of the Outreach Worker