FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 80,000 office visits in 17 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “ To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive .”
For nearly 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.
In partnership with Community Health Center Association of Connecticut, Fair Haven Community Health Care participates with the Service to Improve Community Health (STICH) AmeriCorps Program.
What is the “STITCH” AmeriCorps Program?
- Health-focused AmeriCorps Program
- Members are placed at Federally Qualified Health Centers throughout Connecticut and CHCACT
- 10-month commitment, 40+ hours/week
- Implement health insurance literacy trainings, health education lessons, and mobilize volunteers
- Provide care coordination, patient navigation, enrollment services, and program research
What will the 2022-2023 FHCHC Member Role Include? (Job Description and Duties)
This cycle, we are looking for a Telehealth Outreach Worker.
Member will administer 20-minute interventions with clients, staff, patients, and community members to increase their knowledge, skill, and confidence to be active in their own care, specifically by identifying how insurance can help you get and stay healthy.
In addition to required STICH Pre-Service Orientation and Monthly Member Meetings, the Member will take part in the following agency-specific trainings:
- compliance trainings including HIPPA orientation, customer service, workplace safety, emergency preparedness, internet security, and ethics;
- agency overview;
- department and task specific training; and
- Weekly 30-minute supervision meetings.
*All STICH AmeriCorps members will perform Health Insurance Literacy 15% of the time and Training 20% of the time.
Remote Patient Monitoring (RPM) Blood Pressure Program Coordination – 50%
- Add new patients to (and maintain) RPM outreach tracker
- Perform 24-72 hours post-training phone calls to enrolled patients to confirm transmissions and troubleshoot
- Call patients with zero transmissions from Tableau report once a week, or as directed by Program Manager RN
- Provide tech support to patients as needed and with the help of RPM team
- Maintain site inventory and refill of supplies at all Fair Haven Community Health Care sites once every two weeks
Diabetes Prevention Program Coordination – 15%
- Phone outreach to patients with risk factors for diabetes to engage in Diabetes Prevention Program as directed by Program Manager RN
- Scheduling at-risk patients for Oral Glucose Tolerance Tests
- Hands-on support of patient and workflow during twice monthly Oral Glucose Tolerance Test screenings/education sessions
Qualifications
- Associates Degree required, Bachelor’s preferred, Bilingual Spanish and English, highly preferred.
OSHA Status
Category I—Increased Risk Position
Potential exposure to hazardous waste and blood borne pathogens, clinical settings
Physical requirements
Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records,
Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions
Manual Dexterity Required: Ability to use a keyboard, telephone.
American with Disabilities Requirements
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
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