Outreach worker job description

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 80,000 office visits in 17 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “ To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive .”

For nearly 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

In partnership with Community Health Center Association of Connecticut, Fair Haven Community Health Care participates with the Service to Improve Community Health (STICH) AmeriCorps Program.

What is the “STITCH” AmeriCorps Program?

• Health-focused AmeriCorps Program
• Members are placed at Federally Qualified Health Centers throughout Connecticut and CHCACT
• 10-month commitment, 40+ hours/week
• Implement health insurance literacy trainings, health education lessons, and mobilize volunteers
• Provide care coordination, patient navigation, enrollment services, and program research

What will the 2022-2023 FHCHC Member Role Include? (Job Description and Duties)

This cycle, we are looking for a Telehealth Outreach Worker.

Member will administer 20-minute interventions with clients, staff, patients, and community members to increase their knowledge, skill, and confidence to be active in their own care, specifically by identifying how insurance can help you get and stay healthy.

In addition to required STICH Pre-Service Orientation and Monthly Member Meetings, the Member will take part in the following agency-specific trainings:

• compliance trainings including HIPPA orientation, customer service, workplace safety, emergency preparedness, internet security, and ethics;
• agency overview;
• department and task specific training; and
• Weekly 30-minute supervision meetings.

*All STICH AmeriCorps members will perform Health Insurance Literacy 15% of the time and Training 20% of the time.

Remote Patient Monitoring (RPM) Blood Pressure Program Coordination – 50%

• Add new patients to (and maintain) RPM outreach tracker

• Perform 24-72 hours post-training phone calls to enrolled patients to confirm transmissions and troubleshoot
• Call patients with zero transmissions from Tableau report once a week, or as directed by Program Manager RN
• Provide tech support to patients as needed and with the help of RPM team
• Maintain site inventory and refill of supplies at all Fair Haven Community Health Care sites once every two weeks

Diabetes Prevention Program Coordination – 15%

• Phone outreach to patients with risk factors for diabetes to engage in Diabetes Prevention Program as directed by Program Manager RN
• Scheduling at-risk patients for Oral Glucose Tolerance Tests
• Hands-on support of patient and workflow during twice monthly Oral Glucose Tolerance Test screenings/education sessions

Qualifications

• Associates Degree required, Bachelor’s preferred, Bilingual Spanish and English, highly preferred.

OSHA Status

Category I—Increased Risk Position

Potential exposure to hazardous waste and blood borne pathogens, clinical settings

Physical requirements

Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records,

Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions

Manual Dexterity Required: Ability to use a keyboard, telephone.

American with Disabilities Requirements

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

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• Education:
  • Bachelor’s degree in Psychology or a related field OR
  • anticipated graduation date for Bachelor's degree within one semester.
• Experience:
  • Previous outreach experience with populations with mental illness and/or substance abuse strongly preferred.
• Skills:
  • Must possess a valid Mass driver’s license and reliable transportation.
  • Bilingual candidates strongly encouraged to apply. Please note bilingual ability on resume.
• Vaccination:
  • At least one shot of the COVID-19 vaccination is required prior to hire and complete the full vaccination schedule in the appropriate timeline as documented by the CDC requirements for vaccination.

Competitive & Comprehensive Benefits:

• Paid Time Off Two weeks’ Vacation per year (three weeks after 2 years of service), 12 Sick Days per year, and 11 Paid Holidays per year
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical & Dependent Care Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Eligibility for the Public Service Loan Forgiveness Program
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities

Schedule: Mon 10 am - 3 pm, Thu 2 pm - 7 pm

Salary: $17.25 / hour

Sign-on Bonus $1000

As an Outreach Worker, you will provide high quality, direct case management services to the individuals Vinfen supports. Your support and instruction will help in developing and enhancing activities of daily living, achieve goals, overcome barriers, and become more independent. In your role you will work together with the people we serve, their families, friends, employers, and other support staff to transform their lives.

On a typical day, you may implement Individual Service Plans (ISP), provide transportation, and perform general housekeeping.

Response to Covid-19

Our response to promote safety during the coronavirus includes:

* Hiring process conducted via virtual and phone interviews
* Virtual New Employee Orientation
* Increased sanitation measures in all programs and group homes
* PPE provided to all positions working closely with others

Why Vinfen?

We are committed to you! We offer great training, great benefits, career growth and job security!

* Medical, Dental and Vision Insurance for employees working 30 hours or more
* 15 days of Vacation, 12 Paid Holidays, 10 Sick Days and 3 Personal Days per year (for employees scheduled for 20 hours or more)
* Education Assistance and Tuition Remission Programs as well as innovative Student Loan Payment Programs. Employment with Vinfen counts toward your Public Student Loan Forgiveness eligibility
* Professional Development programs including year-round online training courses and opportunities to earn CEUs
* Retirement savings programs, including a fully funded, employer sponsored retirement plan and an employee funded 403 (b) plan
* Company paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance
* Voluntary Term, Whole Life, Accident and Critical Care Insurance
* Flexible Spending Reimbursement Accounts (Health and Dependent care)
* $500 -- $1,000+ Employee Referral Bonuses with no annual cap!
* Other generous benefits including discounted memberships, access to wellness programs and more!

About Us

Founded in 1977, for 40 years Vinfen has been a leading nonprofit human services organization that "transforms lives" by building the capacity of individuals, families, organizations and communities to learn, thrive and achieve their goals. Vinfen supports thousands of adolescents and adults with psychiatric, developmental and behavioral disabilities at more than 200 sites with over 3,000 employees in eastern Massachusetts and Connecticut. www.vinfen.org/careers

My Vinfen. My Community. My Job.

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

#VinfenCT

* A bachelor's degree in Social Work, Psychology, or related field preferred, but experience may substitute for education. High School diploma or GED required.
* 1 year of related experience.
* Strong time management, organizational and writing skills.
* All applicants must be at least 21 years of age and have a current, valid, US drivers' license for at least one year.
* All applicants must become CPR, First Aid certified within 2 weeks of employment and MAP certified within 150 days of employment.
* All candidates must be able to successfully pass a CORI, reference, national fingerprinting and driving record check.

Keywords: Day Habilitation, day time, mental health, behavioral health, developmental disabilities, intellectual disabilities, ABI, acquired brain injury, care worker, care giver, social services, coun