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Outreach worker skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jessica Clontz,

Jessica Clontz

Below we've compiled a list of the most critical outreach worker skills. We ranked the top skills for outreach workers based on the percentage of resumes they appeared on. For example, 12.9% of outreach worker resumes contained social work as a skill. Continue reading to find out what skills an outreach worker needs to be successful in the workplace.

15 outreach worker skills for your resume and career

2. Autism

Here's how outreach workers use autism:

Delivered direct services to children with autism by executing individualized plans, completing necessary documentation and communication effectively with team.
Provide clinical services to families and children identified with emotional disturbance and Autism Spectrum Disorder.

3. Patients

Here's how outreach workers use patients:

Assisted patients in application process for medical programs and screened for appropriate medical coverage eligibility available through state programs.
Monitor tuberculosis medication to tuberculosis patients, Chart in electronic record medication distribution.

4. Crisis Intervention

Here's how outreach workers use crisis intervention:

Promoted to a position as assistant coordinator with the Illinois Crisis Intervention Service for runaway minors requiring intervention.
Promoted to a position of Coordinator of the Illinois Crisis Intervention Service for runaway/throwaway minors requiring intervention.

5. Substance Abuse

Here's how outreach workers use substance abuse:

Provided a therapeutic environment where participants can dialogue safely about mental health and substance abuse.
Provide interventions and case management services to Asian-Americans with alcohol and substance abuse problems.

6. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how outreach workers use community resources:

Established and maintained collaborative working relationship with community resources; attends and participates in appropriate coalition and other community resource meetings.
Cultivated and maintained collaborative relationships with community resources and established supports in the community to assure families remained self-sufficient.

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7. Outreach Services

Here's how outreach workers use outreach services:

Provided outreach services to individuals involved in unlawful behavior, by distributing information on housing as well as pamphlets and products
Provide outreach services to eligible individuals and/or families to promote utilization of County services.

8. Community Outreach

Here's how outreach workers use community outreach:

Conducted community outreach, facilitated presentations and educational information about sexually transmitted diseases and HIV infection to increase awareness of exposure.
Facilitated health education/support groups for homeless youth - Provided community outreach & resources to at-risk youth

9. Mental Illness

Here's how outreach workers use mental illness:

Provided case management to low-income adults with serious mental illnesses living independently in the community.
Provided street outreach to homeless individuals experiencing mental illness.

10. Referral Services

Here's how outreach workers use referral services:

Provide counseling, testing and referral services (CTR) utilizing evidence-based, effective behavioral interventions.
Consulted and developed referral services with community agencies and programs.

11. Financial Assistance

Financial assistance refers to governmental assistance one may receive for a variety of reasons. This help is typically in the form of money, whether a loan, scholarship, grant, or reduced taxes provided to an individual or organization. One of the more common forms of financial assistance is student loans, which offer many prospective students a chance for higher education.

Here's how outreach workers use financial assistance:

Provide case management services to veteran families including counseling services and financial assistance.
Determine eligibility and provide financial assistance to individuals and families.

12. Child Care

Child care means the care, supervision, or guidance of a child by a person other than the child's parent, guardian, or custodian for periods of less than 24 hours. Childcare could be either center-based such as a daycare or a nursery or home-based care such as nannies or family daycare.

Here's how outreach workers use child care:

Advise clients regarding food stamps, child care and money management.
Advised clients on food stamps, child care, sanitation.

13. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how outreach workers use mental health:

Collaborated with nonprofit organizations and medical professionals to assist with physical, medical, and mental health needs of displaced individuals.
Connect distraught survivors with qualified mental health professionals; Provide emotional support and understanding to disgruntled Hurricane Katrina victims.

14. Street Outreach

Here's how outreach workers use street outreach:

Demonstrated ability in crisis management and conflict resolution during street outreach with at risk populations.
Conduct street outreach activities and community networking to market/promote health care coverage programs.

15. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how outreach workers use support services:

Located and identified hurricane evacuees to provide support services.
Processed housing applications and provided support services.

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What skills help Outreach Workers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on outreach worker resumes?

Jessica Clontz

Assistant Teaching Professor, Human Development and Family Studies, Program Coordinator, HDFS, Pennsylvania State University

The skills employers are looking for include teamwork, leadership, creativity, and flexibility. Although many agencies have moved to a remote service delivery model, professionals are still working as a team to meet client needs effectively. Employers want leaders who are not afraid to take on responsibility and communicate assertively. Working in human services requires you to think on your feet... a lot! Being creative will allow you to meet clients where they are instead of where you want them to be. The pandemic has made flexibility a necessary skill for all human service professionals. Schedules and activities can change at a moment's notice; therefore, you must be able to quickly adapt.

What hard/technical skills are most important for outreach workers?

Jessica Clontz

Assistant Teaching Professor, Human Development and Family Studies, Program Coordinator, HDFS, Pennsylvania State University

The pandemic forced us to redesign service delivery; therefore, professionals will need to demonstrate proficiency in tech skills such as setting up and hosting a teleconference, helping clients navigate online services, and leveraging social media for your agency. Although marketing on social media is not usually what professionals in the human services field expect to be doing, it is a necessary component among thriving organizations. Cultivating an engaging presence on social media and other platforms helps reach more people who may be in need of your services.

What soft skills should all outreach workers possess?

Sam Terrazas Ph.D.

Professor and Academic Chair Department of Social Work, The University of Texas Permian Basin

Social workers need to be skillful in documentation in writing case notes, assessments, and good managers of their time. Managing a client's case requires social workers to be diligent and ensure that all required documentation is completed on time and within professional standards. Social workers must also be effective communicators understanding their own power and the multiple professional roles they hold.

What outreach worker skills would you recommend for someone trying to advance their career?

Christina Erickson Ph.D.

Professor and Director of the Bachelor of Social Work Program, Augsburg University

Gap years are welcome for students. Generally, I see a great deal of maturity as students move through the four years of college and this is necessary to prepare them for the demands of being a professional social worker. A gap year often increases the maturity level of students and can provide rich experiences that prepare them for college. A good gap year for a social work student includes human interactions that require students to work across human differences. That difference can be in a variety of forms, age, culture, gender, faith tradition, experiences, or even ways of thinking. What matters most is the student's ability to describe their own growth as they worked across those differences. Not about how other people changed because of their interaction, but how they changed to meet their goals and learn from others. Experience solving problems is helpful, too. Even learning how to take the first steps to deal with a challenge and being able to describe the steps, grows critical thinking and evaluation skills important for the most successful social work practitioners.

What type of skills will young outreach workers need?

Dr. Stephanie Baran

Instructor, Sociology, Nicholls State University

I do not believe this has changed much-aside from the increase of distance learning. I know that in my teaching experience, the things students learn in class are directly relatable to their future endeavors. Sociology teaches its majors, minors and (other students simply taking the course for credit) how different social structures impact different lives, differently. Therefore, being able to be proactive, assess situations, understand different relationships are all still important. I think a skill we can as instructors instill in students is simply asking for help and knowing who to talk to/reaching out to others is imperative to mental health. I think employers are the ones that need to shift and provide access to different work/life balance resources, versus the graduate always being on alert.

Do you want to know more?

List of outreach worker skills to add to your resume

The most important skills for an outreach worker resume and required skills for an outreach worker to have include:

Social Work
Autism
Patients
Crisis Intervention
Substance Abuse
Community Resources
Outreach Services
Community Outreach
Mental Illness
Referral Services
Financial Assistance
Child Care
Mental Health
Street Outreach
Support Services
Community Health

Health Education
Community Organizations
Community Agencies
Community Events
Law Enforcement
at-Risk Youth
Health Insurance
Tb Testing
Community Services
Medical Care
Domestic Violence
Medical Appointments
Homeless Youth
Homeless Individuals
Hiv Testing
STI

Health Fairs
Social Service Agencies
Conflict Resolution
Hepatitis
Local Agencies
Tuberculosis
Pregnant Women
Scheduling Appointments
Crisis Situations
Housing Assistance
STD
Educational Materials
WIC
Emotional Support
Prenatal Care

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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