Outside In jobs

Outside In is seeking a compassionate and skilled Medical Provider - either a Physician or an Advanced Practice Provider (NP or PA) - to join our integrated, mission-driven team. This position provides primary care to individuals of all ages and backgrounds within our Federally Qualified Health Center. Our clinics offer comprehensive acute and chronic care, with an emphasis on equitable, trauma-informed, and culturally responsive services. The provider will deliver patient-centered care that includes diagnosis, treatment, and management of acute and chronic conditions, preventive health services, and health education. Working collaboratively within a multidisciplinary care team, the provider will promote continuity of care through joint planning and problem solving with internal and external partners. Advanced Practice Provider Starting Salary Range: $131,421.66 to $145,064.93 per year Physician Starting Salary Range: $225,860.02 to $249,307.20 per year Advanced Practice Provider Essential Duties * Provide patient-centered care in a certified medical home model. * Provide a wide range of health care services including the diagnosis and management of acute, chronic, and complex health problems, health promotion, disease prevention, health education, and counseling to individuals, families, groups and communities. * Perform history taking, physical examinations, diagnosis and therapeutic treatment planning consistent with evidence based practice guidelines, clinical policy and procedures, and the scope of practice. * Perform minor procedures, biopsies, and pelvic exams. * Order and interpret diagnostic lab and radiologic tests assuring that results are communicated to individual patients or a parent/guardian of the patient. * Share after-hours call with other staff providers. * Meet all regulatory obligations of the Health Center's medical practice: FTCA, CLIA, HIPAA, State and Federal regulations and other appropriate regulatory bodies as applicable. * Fully participate in the clinic and medical staff development through involvement in service evaluations, health care plans, chart reviews, and program development. * Act as a resource to the care team and communicate appropriate knowledge, skills, and conduct. * Actively participate in quality improvement initiatives aimed at improving population health outcomes. * Maintain a record of assessments, plans, treatments and referrals. * Support the organization as needed. * For Physician Assistants: Enter into a Collaboration Agreement under the Collaborative Practice Model as outlined in OAR 847-050-0080 Physician Essential Duties * Provide outstanding acute and chronic care to low income children and adults who have limited resources * Work in collaboration with multidisciplinary provider team (allopathic, naturopathic, acupuncturist, dentists) at OI to provide innovative and evidence-based care * Maintain specialized clinical skills as applicable, e.g., minor procedures and biopsies, pelvic exams, blood draws * Provide medications management for low acuity mental health patients in conjunction with behavioral health and psychiatric consultation as appropriate for a primary care setting * Maintain a panel of Suboxone opiate replacement therapy patients in conjunction with the agency's alcohol and drug treatment case management program (may obtain waiver after employed) * Share after-hours call with other staff practitioners * Meet all clinical obligations of the Health Center's medical practice: CLIA medical, HIPAA, State and Federal regulations, etc. * Participate in the Health Center's Quality Improvement and care delivery changes in coordination with regional health reform initiatives * Fully participate in the Clinic and medical staff development through involvement in service evaluations, health care plans, chart reviews, and program development * Act as a resource and communicate appropriate knowledge, skills, and conduct * Maintain a high level of quality, accuracy, and ethical behavior * Prioritize customer service and satisfaction * Master the Health Center's electronic medical record and other technologies supporting quality patient care and disease management. Qualifications Advanced Practice Provider Education / Experience * Current Oregon licensure as a Physician Assistant - Certified (PA-C) or Family Nurse Practitioner (FNP) with prescribing authority. * Current DEA number and National Provider Identifier (NPI) number. * Current Basic Life Support CPR credential. * Experience in provision of primary care to marginalized and oppressed populations is highly desirable. * Required travel between clinical sites. Physician Education / Experience * State Board recognized medical education * Oregon State license * Board certification or Board eligibility in Family Medicine or Internal Medicine * Experience in the provision of Primary Care with this population is highly desirable * Supports agency mission and goals * Ability to work in a culturally diverse environment Working Conditions This job is located in a standard office environment. There is some exposure to outdoor weather while walking to surrounding sites. Physical Requirements * Must pass pre-employment background check. This includes clearance by the DHS Background Check Unit. * Standing, sitting, walking, on a regular basis. * Regular use of hands and fingers to type. * Talking and hearing is required on a regular basis. * Occasional driving, climbing, balancing, reaching, kneeling, crouching, stooping and lifting

Job Details Main Building - Portland, OR Full Time None $23.70 - $26.16 Hourly None Day Customer ServiceDescription Outside In operates under a harm reduction-model and serves as a primary care home to a diverse population of clients including, but not limited to, those who are underserved, marginalized, low income, and experiencing homelessness. The Clinic Call Center Specialist is essential to our multi-disciplinary medical team. The Clinic Call Center Specialist manages a multi-line telephone and online communication for our Downtown and East medical clinics. This role also provides reception and appointment scheduling, conducts new patient registration including our patient education and orientation process, and assists with insurance (Oregon Health Plan) navigation. Bilingual Spanish & English is a requirement of this position. This is a full-time position with benefits and is union-represented. Union membership is required. Essential Duties Call Center Coordination Assist with training of Call Center staff; Be an engaged team member of a Patient Centered Primary Care Medical Home care team; Coordinate with back clinic staff to ensure accurate scheduling of appointments; Answer phone calls and assist with phone system; Patient/Customer service Maintain an environment conducive to patient comfort and confidentiality; Oversee patient communication and reception within our Call Center department; Assist patients with registration process and Mychart navigation; Provide referrals for clients to various community agencies as needed; Verify insurance eligibility, benefits and copayments; Screen qualified patients with applying for health insurance benefits through the Oregon Health Plan; Care Coordination Conduct health maintenance outreach calls; Assist providers and back clinic staff with patient follow-up and care coordination; Medical Information Management Promote accuracy, and efficiency in scheduling process; Daily data entry and troubleshooting of patient registration using EMR; Participate in process improvement projects that pertain to role; Meet personal/team qualitative and quantitative targets; Qualifications Technical Requirements: Microsoft Office Suite (Word, Excel, Outlook) Windows Server Electronic Health Record systems preferred (EPIC) Qualifications and Education Requirements Bilingual spoken/written English/Spanish. Must pass language test with a score of Advanced-Low or higher. Training or experience as a medical interpreter/translator. If don't have the qualification, you have the option of taking course training with a language test score of Advanced-Mid or higher needed later on. Ability to handle crises & multiple tasks in high call volume environment. Excellent communication skills. Strong reception and administrative skills with high accuracy and attention to detail. Able to work with people from diverse ethnic, cultural, gender, socioeconomic, and sexual preference backgrounds. Able to work both independently and as a member of a team. Medical office or medical terminology background , preferred Medical Interpreter experience , preferred Call Center Experience, preferred Working Conditions This job is located in a standard medical office environment at our Downtown Portland Clinic located at 1132 SW 13 th Ave Portland, OR 97205 and our East Portland Clinic located at 16144 E Burnside Portland, OR 97233. Physical Requirements While performing the duties of this job, the employee is regularly required to sit and talk or hear for extended periods of time. The employee frequently is required to use hands and fingers to type, answer phones and forward calls. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 20 pounds.

Job Details Main Building - Portland, OR Part Time None $23.70 - $26.16 Hourly None Any Nonprofit - Social ServicesDescription For 52 years Outside In has transformed thousands of lives by helping break the cycles of chronic homelessness, poverty and poor health among Portland's LGBTQIA+ community, people of color, those experiencing homelessness, and the underserved. Our health clinic and young adult programs strive to meet people where they are and provide safe, affirming spaces for our community to receive judgment-free care and support. The Outside In Transitional Living Program provides 24/7 support to the young adults living on site. This requires us to have a team of on-call Youth Specialists who can cover for vacations or sick time off. Youth Specialists assist in facilitating the day-to-day services offered in both the Day Services Program and the Transitional Living Program. Support for Day Program and Housing Program services can include assisting with youth skill-building activities including healthy recreation and art activities, food preparation, and helping ensure safe and respectful program spaces. Youth Specialists are also responsible for utilizing a harm reduction and trauma-informed approach and responding to crises. The long-term goal of the Day Program and Housing Program is to help youth build the skills needed for self-sufficiency and to be successful in their plan to exit street life. On-Call Youth Specialists must be available to fill any shift, days, swing, or overnight. 24-hour availability is required. This is a represented position. Union membership is a requirement. As an on-call employee, you have quick access to apply for open full-time positions at Outside In. We are an equal-opportunity employer dedicated to workforce diversity. Multicultural and intersecting diversities are highly valued. Role and Responsibilities Build positive relationships with youth through role modeling and mentoring. Help direct new or returning youth to navigate the screening and assessment process. Educate youth about the Homeless Youth Continuum and how to access available services and resources. Engage youth in Outside In program offerings. Be available on site to residents in Transitional Housing Program and/or Day Program during shifts. Provide individualized support to youth. Meet with youth as needed to monitor plans to accomplish goals and meet program expectations. Respond to youth crises as needed. Assure material and operational support of the Day and Housing Programs. This can include assisting with cleaning/room turnover in the Housing Program and assisting with food preparation/serving of meals in the Day Program as needed. Maintain accurate and timely documentation of all services and interventions in the appropriate data and tracking systems. Maintain professional boundaries and performance at all times. Qualifications and Education Requirements On year relevant experience working with at- risk youth, homeless youth and/or in a drop-in, shelter, or transitional housing program. Strong communication skills. Technical Requirements - basic computer skills MS Office Applications Windows Server Qualifications Qualifications and Education Requirements One year relevant experience working with at- risk youth, homeless youth and/or in a drop-in, shelter, or transitional housing program. Strong communication skills. Technical Requirements - basic computer skills MS Office Applications Windows Server

Job Details Main Building - Portland, OR Full Time 2 Year Degree $25.13 - $27.74 Hourly Day Nonprofit - Social ServicesDescription The Parent Support Specialist is responsible for providing a broad range of services to a diverse group of pregnant/parenting young adults up to age 25 and their children. Services include case management, health promotion, parenting and child development coaching, obtaining housing, and connection to community resources. The position functions as part of the Homeless Youth Continuum and works in partnership with partner organizations. Services are provided in a variety of settings, including a drop in day program, transitional housing, home visits, and other community locations. Essential Duties Provide individualized case management and support to children and parents. Conduct intake services, needs, and family assessments, developmental screenings, and crisis support for assigned clients. Support parents and encourage the safety and healthy development of their children. Initiate and maintain connections with other Outside In programs, including on-site clinic and transitional housing to support client needs and goals. Work with clients to develop and enhance problem-solving abilities and skill building related to budgeting, nutrition, healthy relationships, crisis management, etc. Provide information and referrals, as needed, to other community services and partnering agencies. Engage and advocate for clients with DHS and navigate legal support in custody processes. Make mandatory reports as needed concerning parenting behaviors/incidents. Facilitate the connection of clients to support services, including housing, child welfare, childcare, nutrition, educational services, etc. Provide prenatal, parenting, and child-development education and facilitate connection of clients with community healthcare services and/or labor/delivery classes. Provide community-based outreach services, including home visits (climbing stairs at apartments is frequent) and early childhood education. Maintain accurate and up-to-date case notes and documentation of all services provided. Assist with gathering and compiling any data required for reporting. Attend program and team meetings. Model and encourage direct, professional communication among staff, volunteers, and partnering agencies and facilitate development of a positive supportive network. Other duties as required for this work and team. Qualifications Knowledge and Skills Knowledge Demonstrated knowledge of infant and toddler development. Knowledge of different learning styles and flexibility to establish rapport with clients and their children. Skills Values and demonstrated ability working in a multicultural/diverse environment. Demonstrated ability to work with young children and parents in individual and group settings. Ability to work effectively individually, within a team, and collaboratively with community partners and as part of a coordinated multi-agency team effort. Ability to communicate effectively, both orally and in writing, with a broad range of individuals, including clients, community partners, co-workers, and management. Ability to maintain client and program files in accordance with agency and program requirements. Ability to maintain appropriate professional boundaries in working with others and in handling confidential information. Openness to feedback and supervision. Ability to work a flexible schedule which may include some evening and weekend hours. Ability to regularly attend and be punctual for scheduled work shifts and be in a condition suitable for assuming responsibilities of the position. Education Experience Education and training relevant to the position which could include college level courses in early childhood education and development, medical care, social work, education, public health; or other related equivalent education, training, and experience. Minimum of 3 years of related experience. Experience working with at-risk youth and/or demonstrated knowledge of issues faced by homeless adolescents. Requires ability to do home visits and transport clients. A valid driver's license and a driving record allowing for coverage under the Agency's liability coverage and use of ZipCar. Experience working with young children (0-5) and families. Working Conditions This job is located in a standard office environment at our Downtown Clinic located at 1132 SW 13th Ave Portland, OR 97205. Travel is expected to support clients in the field. Physical Requirements This job requires operating phones, computers, and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces as well as driving to homes and other locations is expected. Sporadically moves boxes and/or items weighing up to (20) pounds

Job Details The Jeffrey - Portland, OR Full Time $115277.98 - $127245.33 Salary/year Description The Behavioral Health Director is responsible for the overall success of the behavioral health services and for meeting program objectives, goals, productivity benchmarks, and clinical outcomes. The Director ensures the development, implementation and evaluation of behavioral health services in alignment with Outside In's mission and strategic plan. The director leads integration and clinical quality strategies aimed at meeting clinical benchmarks while ensuring proper participant care is being provided in accordance with evidence-based models of care, program requirements, and contracts. Essential Duties Provide direction to the planning, program design, and operation of Outside In's Behavioral Health programs and strategies. Ensures behavioral health programs meet established goals for participant access, integration, provider productivity, and clinical outcomes. Contributes to the development of proposals to attain funding for expansion and to continue funding for existing services. Assures quality and compliance with OUTSIDE IN policies and procedures and with contract/grants' rules, regulations, and standards. Collaborates with teams such as leadership and development to maintain knowledge and awareness of contract/grants' rules, regulations, standards, and partnerships. Establishes and maintains policies, procedures, and standards of program operations. Supervise and oversee all aspects of the clinical operations of the department in alignment with the agency's mission and strategic plan. Establish and address clinical goals utilizing a team approach. Make appropriate adjustments and modifications to clinical services to meet community needs. Ensure full compliance with clinical contractual deliverables related to service provision, outcomes, licensing regulations, fidelity reviews, and certifications. Address and monitor corrective action plans related to operational and clinical performance. Collaborate with all OUTSIDE IN divisions and program directors and managers to assure a strong integrated system of care is delivered. Lead and manage staff ensuring staff engagement to meet organizational and department goals and objectives. Lead and manage staff through recruitment, retention, mentoring, coaching, and supervision ensuring staff engagement to meet operational and clinical goals and objectives, including productivity benchmarks. Staff receive timely and constructive feedback. Lead staff in team building and plan strategies to facilitate integration of department services into other operational areas Provide or delegate clinical supervision of licensed and non-independently licensed providers, and interns. Facilitate regular clinical case staffing sessions. Assure timely, professional, and accurate completion of all clinical reporting requirements. Set guidelines and coordinates the peer review process. Support all agency licensing, certifications, and integrated care efforts. Participate in Quality Assurance/Process Improvement Program and assure that program staff actively participate in QI/QA activities. Assure service documentation is completed accurately and within 3 days of service delivery to support billing operations. Develop and implement outcome metrics for mental health and recovery services to support value based model. Regularly monitors fiscal performance of OUTSIDE IN's Behavioral Health programs. Provides regular program status updates to ED and senior leadership team as appropriate. Administers and monitors the department annual operational budget and the individual grant/contract funded program budgets. Approves monthly financial reports for the department. Plans for financial sustainability and growth of department. Participates in community networking activities Attend regional behavioral health network meetings and shares updates with staff. Advocates for policy changes. Collaborates with other service providers fostering existing partnerships and exploring new relations. Supports the organization as needed. Qualifications Knowledge and Skills Knowledge Professional knowledge and skills as a Clinical Social Worker or Professional Counselor. Considerable knowledge of the organization and current trends of behavioral health programs with a focus on building and maintaining a system of integrated care that supports participant needs. Considerable knowledge of public/mental health administration, including finance, budgeting and grant management, personnel, contracts, laws and regulations, requirements and best practices. Knowledge of program planning concepts, principles, and practices with a focus on building and maintaining a system of integrated care that supports patient needs. Knowledge of issues related to transition age youth, LGBTQIA+ populations and homelessness. Excellent organizational, communication, and collaboration skills. Understanding of how to effectively negotiate and advocate in complex mental health and recovery service systems. Knowledge of patient bill of rights, data privacy, record protection, HIPAA and 42CFR Part 2 regulations and record retention policies. Proficient with electronic health record applications and computer-based applications such as MS Office and Adobe. Skills Ability to provide clinical program oversight, including ability to provide clinical advice, guidance, and support to professional staff in the department. Ability to establish program goals and objectives and to assess programs toward their achievement. Ability to handle administration of multiple program sites assuring efficiency in service delivery and program communication. Demonstrated excellent skills in written and verbal communication. Ability to work independently with willingness to take initiative in addressing concerns and issues for desired outcomes. Ability to establish rapport and gain the confidence of the members of the team, participants, and peers. Ability to support the team concept, including through program design and development. Openness to change and willing to lead change within the organization. Ability to manage competing priorities; excellent organizational skills and good time management. Ability to work with staff and clients of diverse backgrounds. Education and Experience Master's degree in Social Work or Counseling is required. Licensed in Oregon as an Independent Clinical Social Worker or Counselor is required. Registered as a Clinical Supervisor with the Oregon State Board of Licensed Social Workers or Licensed Professional Counselors & Therapists is required. CADC/MAC credential, preferred. Five years of experience in direct service administration of mental health/recovery programs. At least five years of experience in staff supervision. At least four years of experience providing direct service. Two years of experience providing clinical supervision to staff. Working Conditions This job is located in a standard medical office environment. There is limited exposure to outdoor weather while walking to surrounding sites. Remote and onsite work expected. Physical Requirements This job requires manual dexterity sufficient to operate phones, computers and other office equipment. Talking and hearing is required on a regular basis.

Job Details Multiple Locations - Portland, OR Full Time $24.67 - $27.23 Hourly Day Nonprofit - Social ServicesDescription The Maintenance Specialist supports the facilities team with all maintenance related functions for all Outside In locations. This role is key in ensuring our facilities are safe, functional, and in good repair. Essential Duties Perform assigned repairs within all Outside In buildings. Perform assigned repairs in on-site residential rooms and apartments. Daily cleaning and maintenance of facility exterior and grounds. Proactively recognize maintenance needs and perform them to improve the facilities. Purchase needed maintenance supplies and tools as needed. Minor electrical and plumbing repair/troubleshooting. Assist with removal/donation of unneeded items. Assist with collection and recycling of many materials, such as light bulbs, and batteries. Keep maintenance work areas reasonably clean and organized Meet weekly with the Facilities Director to plan and prioritize work. Send end of day reports for work completed. Flexibility and versatility in helping support services functions Participate in discussions, events, workshops, and trainings offered by Outside In to foster and engage in cultural awareness. Other duties as assigned. Qualifications Knowledge and Skills Knowledge Working knowledge of plumbing, carpentry, and grounds maintenance. Skills Strong oral and written communication skills. Able to work well with staff and clients from diverse backgrounds. Proficient with basic computer usage and email. Able to work both independently and as a team member. Organization and project management basics Education / Experience Experience maintaining and repairing facilities Work experience in carpentry, electrical, plumbing, and grounds maintenance. Well organized, able to track projects to completion Working Conditions This role is performed onsite at all Outside In locations as needed, exposure to loud noises, elements and weather, etc. This role will have access and expectations to use office equipment as well, including Microsoft Office. Physical Requirements This job requires operating phones, computers, and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces as well as moving to surrounding sites is expected. Travel to sites outside of the downtown cluster of spaces will also be required. Regularly moves boxes and/or items weighing up to 50 pounds.

The Chief Compliance Officer (CCO) serves as a key member of Outside In's executive leadership team, reporting directly to the Chief Executive Officer. The CCO is responsible for ensuring that the organization maintains compliance with federal, state, and local regulations as a Federally Qualified Health Center (FQHC) and that all programs meet the standards established by HRSA, FTCA, OHA, and other governing agencies. This position provides strategic oversight and leadership for the areas of compliance, credentialing, medical records, electronic health record support, quality management, and information security. The CCO works collaboratively with staff to foster compliance, risk awareness, data integrity, and continuous quality improvement. The CCO also oversees the development and implementation of systems that ensure operational compliance, organizational integrity, and patient confidentiality. Essential Duties * Provides strategic leadership and direction for the organization's compliance, credentialing, medical records, quality management, and information security functions. * Develops, implements, and oversees Outside In's compliance and risk management programs to ensure adherence to federal, state, and local laws and regulations, including HRSA, FTCA, HIPAA, 42 CFR Part 2, OSHA, OARs, CARF, and 340B requirements including provider licensing scope of services. * Oversees medical records operations, including documentation integrity, release of information, data retention, and adherence to patient privacy regulations. * Oversees or serves as the organizations HIPAA Privacy Officer and leads privacy investigations, breach response, and corrective action planning. * Ensures that all required licenses, certifications, and credentials for staff are current and properly maintained. * Provides oversight and guidance to the Information Security Officer to ensure data protection, cybersecurity, and IT compliance with HIPAA and other regulatory frameworks. * Supervises the Quality Manager and oversees the development and implementation of the organization's Quality Improvement and Quality Assurance (QI/QA) programs, ensuring alignment with HRSA, and accreditation requirements. * Coordinates compliance audits, internal reviews, and monitoring activities; prepares reports and presentations for the CEO and Board of Directors. * Collaborates with department leaders to develop, implement, and maintain policies and procedures that promote compliance and risk mitigation throughout the organization. * Provides training and education to staff and leadership on compliance-related matters, including HIPAA, risk management, credentialing, and QI/QA processes. * Investigates and resolves compliance concerns, develops corrective action plans, and ensures appropriate follow-up and documentation. * Partners with HR and program leadership to ensure compliance with labor laws, safety requirements, and employee credentialing policies. * Ensures effective communication and coordination between IT, Quality, and Compliance teams to promote system efficiency and data integrity. * Supports the CEO and Board of Directors by preparing compliance and risk management reports, audit findings, and improvement plans. * Fosters accountability, transparency, and continuous quality improvement across all departments. * Coordinates and provides support for site visits and regulatory audits. * Develops, initiates, maintains, and revises policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct * Ensures execution of Business Associate Agreements (BAA) or Qualified Service Organization Agreements (QSOA) with applicable partner or contract entities * Oversees support to the agency Leadership Team in agency-wide day-to-day monitoring of client and staff safety, risk assessment, and risk management including areas of potentially compensable events, grievances, and adverse events such as medical errors and near misses. * Performs other duties as assigned. Qualifications Knowledge and Skills * Advanced knowledge of FQHC operations, HRSA compliance, FTCA, HIPAA, and CARF accreditation requirements. * Working knowledge of current compliance-related federal and state laws, Medicaid and Medicare laws, regulations, and standards; federal contractor requirements, and whistleblower laws and regulations. * Understanding of clinical and operational compliance standards for primary care, behavioral health, and support services. * Expertise in risk management, credentialing, medical records administration, and quality improvement methodologies. * Strong working knowledge of health information systems, cybersecurity, and IT compliance practices. * Knowledge of federal and state laws governing nonprofit and healthcare entities. * Familiarity with OCHIN Epic and healthcare data systems. * Exceptional leadership and organizational skills. * Strong ability to analyze and interpret complex regulatory requirements and implement compliance systems. * Whole-person leadership, fostering integrity, collaboration, and accountability across teams. * Excellent written and verbal communication skills, with the ability to present complex information clearly. * Skilled in audit planning, policy development, and corrective action implementation. * Strong problem-solving and conflict resolution skills. * Ability to work collaboratively across departments and lead through influence. * Must have excellent interpersonal skills, including communication skills, critical thinking skills, the ability to handle stressful situations, and the capacity to function independently. * Must be detail-oriented and able to document meticulously. * Willingness to work flexible hours to meet organizational needs. * Experience in a QA or Compliance role, preferably in a health care and/or wrap-around services setting; * Possess personal characteristics of integrity, initiative, dependability, tact, sound judgment, and adaptability * Ability to review and translate rules, regulations, and contract language clear into policies and procedures; * Ability to manage projects independently, lead multiple projects with minimal direct supervision; * Ability to work with staff from different backgrounds and with varying roles in the agency; * Supports agency mission and goals. Technical Requirements * Microsoft Office, Excel * Windows Server * OCHIN Epic * Credible * PowerDMS * Tableau Education / EXPERIENCE Required: * Minimum 7 years of progressive compliance, risk management, or quality leadership experience, including 3 years at an executive or senior management level in a healthcare or community health organization. * Proven success in managing compliance, risk, and quality programs in a regulated healthcare environment. * Demonstrated experience supervising multidisciplinary teams and implementing cross-departmental compliance systems. * Preferred: * Clinical degree (RN, QMHP, MD, FNP, or equivalent) preferred. * Experience in a Federally Qualified Health Center (FQHC). * Experience working with CARF accreditation processes. * Prior experience serving as a HIPAA Privacy or Compliance Officer. * Familiarity with OCHIN Epic or similar EHR systems. * Union environment leadership experience. WORKING CONDITIONS This position operates in a typical office environment with moderate noise from office machinery. Frequent communication with staff and external stakeholders. This position may work in remote, home office environment on occasion. PHYSICAL REQUIREMENTS This job requires operating phones, computers, and other office equipment. Communicating verbally and in writing is required on a regular basis. Moving inside the building to other offices and program delivery spaces as well as moving to surrounding sites is expected. Sporadically may lift up to 10 pounds.

Outside In is a patient-centered, primary care outpatient clinic. Medical Assistants work in a team to serve homeless and other populations of all ages. Medical Assistants will work with other staff and providers to support patient care, including clinical, administrative, mobile clinic, and general duties within the scope of the Medical Assistant practice. Medical Assistants may be scheduled and expected to report to work at the main clinic or various outreach sites. This is a full-time, union-represented non-exempt position with a pay of $21.60 per hour. Outside In offers an excellent benefits package, including comprehensive medical and dental insurance, Employee Assistance Program, health, dependent care, and transportation flex plans, 403(b) retirement plan with full vestment on day one, 18 days of paid vacation in your first year with increases every year until your sixth year, paid holidays, an Employee Discount Program that offers employer discounts on everything from dining to cars. Medical Assistant 1 (without certification) starting wage: $23.70 - $26.16 Medical Assistant 2 (with certification) starting wage: $25.64 - $28.30 Essential Duties * Obtain and document patient history, vital signs, and other established screening procedures. * Assist with examinations, procedures, and treatments. * Prepare and administer medications, injections and immunizations. * Recognize and respond to emergencies. * Apply principles of aseptic technique and infection control. * Perform CLIA waived tests (HgbA1C, HIV, Hgb, UA, and Strep). * Work as part of Mobile Medical Outreach. * Performs basic administrative medical assisting functions. * Facilitate relationships between providers and referral coordinators to assure image scheduling and referrals to other agencies and medical specialists. * Treat all patients with compassion and empathy. * Explain methods of health and disease prevention * Participate in quality improvement and workflow development * Assist in training of medical assistants. * Comply with established risk management and safety procedures including all required trainings. Qualifications Knowledge and Skills Knowledge * Knowledge of infection control principles and practices. * Knowledge of HIPAA laws and patient rights. Skills * Able to work with people from different backgrounds. Education and Experience * Must have completed a Medical Assisting program with an externship or 2 years of experience in a medical office setting as a Medical Assistant within the last 5 years. * Certification is required within 3 months. Certification must be with one of the following: AAMA or CCMA or NCCT. * Prior experience using an Electronic Health Record is preferred. * Bilingual English/Spanish preferred Technical Requirements: * EPIC * Microsoft Office Suite * Windows Server Working Conditions Work environment is a medical clinic. Physical Requirements Standing, walking, sitting, bending, lifting up to 20 pounds, throughout the day.

Job Details The Jeffrey - Portland, OR Full Time $60874.22 - $73905.96 Salary/year Description The Outpatient Behavioral Health Counselor works as a member of Outside In's Outpatient treatment team providing trauma-informed care utilizing evidence-based models. Essential Duties Participate on treatment team providing Dialectical Behavior Therapy (DBT), Acceptance Commitment Therapy (ACT), and Motivational Interviewing. Participate in outreach activities necessary to offer services and engage participation in a non-coercive manner. Provide initial comprehensive assessment and re-assessments of participants, including mental status exam, DSM diagnosis, and clinical formulation. Facilitate development of a Care Plan with participants. Recommend additional services and supports that will enhance the client's care plan. Conduct treatment services consistent with professional judgement and licensure (if applicable) as identified on Care Plan, including individual and group counseling and skills interventions. Collect treatment outcomes related to behavioral health counseling. Utilize Feedback Informed Treatment model to monitor quality and inform treatment. Participate in admission and discharge planning for any participant needing hospitalization or subacute level of care. Provide PTO coverage, as needed, in coordination with other members of the team/program. Provide advocacy and assist participants in accessing the services and other resources they need. Ensure timely documentation of services and outcomes. Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to Outside In policies and agreements regarding confidentiality, privacy, and security. Other duties as assigned. Qualifications Knowledge and Skills Knowledge Thorough knowledge of relevant treatment models including Dialectal Behavior Therapy (DBT), Acceptance Commitment Therapy (ACT), and Motivational Interviewing. Knowledge and understanding of biopsychosocial development across the lifespan, especially in adolescence and emerging adulthood, Trauma Informed Care, Stages of Change Theory and harm reduction. Skills Strong organizational skills, attention to detail, and focus on data collection. Ability to work with a variety of clients and diagnostic categories. Ability to work with a diverse population and interact effectively with different types of people. Good communication and conflict resolution skills. Ability to work both independently and as a member of a team. Ability to support agency goals and the operational functioning of the Behavioral Health Department. Ability to complete all required documentation and information input in a professional, thorough, and timely manner. Commitment to continual learning and quality performance. Ability to maintain professional boundaries and performance at all times. Ability to navigate technologies used in this position including Epic Electronic Health Record, MS Office Applications, and Windows Server. Skills, ability, and commitment to working with LGBQTI and other culturally diverse youth and staff Preferred Skills Spanish fluency Valid driver's license. Ability to be insured to drive participants in agency vehicle and car share. Education and Experience Master's degree in a human services field and meet State guidelines for QMHP required. Oregon LPC or LCSW required for BH Counselor 2 position. At least two years' experience in mental health counseling and/or support services, required. Extensive education or training in mental health treatment, diagnosis, and clinical interventions. Experience providing Dialectical Behavior Therapy, preferred. Additional credential in Chemical Dependency counseling equivalent to CADC I preferred. Dual diagnosis counseling experience preferred. Training and/or supervision in Dialectical Behavior Therapy, preferred. Experience with other relevant treatment models, including Acceptance Commitment Therapy, and/or Motivational Interviewing, preferred. Working Conditions This job is located in a standard office environment. There is some exposure to outdoor weather while walking to surrounding sites. The employee may visit clients in their home and surrounding community, as needed. Some after-hours work may be required. Physical Requirements Must pass pre-employment background check. This includes clearance by the DHS Background Check Unit. Standing, sitting, walking, on a regular basis. Regular use of hands and fingers to type. Talking and hearing is required on a regular basis. Availability to provide coaching calls after hours and during holiday coverage rotation. Occasional driving, climbing, balancing, reaching, kneeling, crouching, stooping and lifting.

The primary role of this position is to assist with the coordination and service provision of the ROSE program. ROSE is a project of the Multnomah County Homeless Youth Continuum that establishes and maintains recovery-oriented services to improve engagement and treatment navigation and support for homeless youth (aged 16-24) considering or involved in substance use and/or behavioral health recovery. This position provides leadership for development of peer-delivered services within Outside In and supports the integration of effective peer-delivered and other recovery engagement and support services within the Homeless Youth Continuum. Essential Duties Staff support and development: * Provide supervision to ROSE staff * Elevate and empower peer staff: * Provide individual and group supervision specific to the peer support lens, to direct reports * Provide staff coaching and support ("clinical supervision") to Peer Support Specialists within Outside In and Peer Mentors employed by ROSE partner agencies. * Provide staff substance use education training * Provide training and orientation to Outside In and ROSE staff on various topics * Serve as the agency lead to ensure timely state credentialing of Peer staff Organizational development of peer work: * Engage in ongoing learning about the peer movement to inform the implementation of best practices within Outside In. * Establish and maintain effective connections with peer service providers. * Participate in strategic planning in the expansion of training, coaching and utilization of Peer staff within Outside In and with partner agencies and organizations. * Support supervisors of peer staff to effectively coach and develop peer staff. * Support the development of career ladders for peer staff. * Evaluate and support updates of organizational policies that support a peer practice lens. * Participate in HYC's TIC Supervisors group to support effective utilization of ROSE peers within the HYC. ROSE Coordination: * Lead ROSE Peer Mentor hiring, orienting, and training processes. * Facilitate and ensure effective communication across all HYC partners and beyond. * Support engagement, cohesion, and coordination of all partners in the cross-agency ROSE project. * Create, coordinate, and communicate Peer Mentors' schedule. * Schedule ROSE Peers within the HYC to ensure coverage of priority peer shifts. * Work with Peer Mentors and available resources to establish a schedule of regular clean and sober recreational activities both on-site and off-site. * Establish a presence in areas where homeless youth engage, including Safety Service locations, to build rapport with youth and provide information on services, programs and groups available. * Provide Peer Mentors with a range of experiences and exposures to partner agencies. * Schedule and ensure facilitation of all ROSE trainings, meetings, and retreats. * Facilitate ROSE Specialists' meetings. As part of this meeting support and validate ROSE peers within the HYC. * Facilitate review and update of ROSE Partner agreements and systems, including the Peer Mentor manual. * Oversee ROSE budget and at least part of the M110 budget for Outside In. * Participate in Agency Wide Substance Use planning and programming. Recovery-Oriented Services: * Work with program staff from Homeless Youth Continuum Agencies (HYC), including Peer Mentors, to be visible in the community and amongst the youth who are accessing services. * Provide substance use screenings. * Provide recovery engagement and support services. * Provide counseling. * Provide group recovery support services. * Participate in crisis planning and crisis intervention, which may include afterhours work. * Provide recovery navigation services. * Provide relapse prevention supports. * Provide client assistance as needed and within project and agency policies and procedures. * Ensure timely, thorough documentation of project services and outcomes. Qualifications Knowledge and Skills Knowledge * Thorough knowledge and understanding of adolescent development, boundaries and ethics, suicide intervention, behavioral health first aid, stages of change theory, and motivational interviewing Skills * Strong organizational skills, attention to detail, and focus on data collection. * Ability to work with a variety of clients with presentations of behavioral health, substance use, and co-occurring issues. * Ability to work and interact effectively with different types of people. * Ability to provide services consistent with the Homeless Youth Continuum's Youth Worker Core Competencies. * Good communication and conflict resolution skills. * Ability to work both independently and as a member of a team. * Ability to support agency goals and the operational functioning of the ROSE Program, Youth Department and, as applicable, the Behavioral Health Department. * Ability to complete all required documentation and information input in a professional, thorough, and timely manner. * Commitment to continual learning and quality performance. * Ability to maintain professional boundaries and performance at all times. * Ability to navigate technologies used in this position including Credible Behavioral Health Electronic Health Record, MS Office Applications, and Windows Server. EDUCATION EXPERIENCE * Credential in chemical dependency (CADC or MAC) or other credential in a behavioral health or substance use disorders treatment field. * Three years' experience in substance use disorders and/or co-occurring counseling. * Experience as a supervisor, including demonstrated competency in leadership, wellness, oversight an evaluation of services, staff development, and ability to implement policies and procedures. Desired but Not Required * Peer support specialist training completed * Experience supervising peer staff * Experience providing co-occurring disorders treatment / counseling * Experience with relevant treatment models including but not limited to motivational interviewing, and integrated dual diagnosis treatment * Spanish/English bilingual fluency preferred * Valid drivers' license with ability to be insured to drive participants in an agency vehicle or car share vehicle Working Conditions This job includes working in a standard office environment, drop-in and other homeless youth continuum locations, as well as a variety of community locations to support effective recovery-oriented service provision. This means that this role will meet in a variety of partner service locations and with participants in community locations which may include the participant's home, hospital, and other surrounding community settings. The employee will be responsible for transporting participants in a rented vehicle. This job is officed in a standard office environment at our Downtown building located at 1132 SW 13th Ave Portland, OR. Local travel is expected in this role. Physical Requirements This job requires operating phones, computers, and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces as well as moving to surrounding sites is expected. Sporadically moves boxes and/or items weighing up to 25 pounds.

Case Managers work as part of a multi-disciplinary service team with culturally diverse homeless young people ages 16-25. This position will utilize a strengths-based approach in assessing needs and developing a plan to achieve each youth's desired goals and supporting youth in accomplishing their goals. This position will operate using a housing-first approach, supporting homeless youth to secure safe and stable housing. Building positive, supportive relationships with clients is central to the effectiveness of this position. This position will assist with housing stabilization, including building and maintaining relationships with landlords and coordinating rental assistance subsidies in accordance with inter-agency agreements. Essential Duties * Provide Assessment and homeless youth resource orientation, meeting requirements for paperwork and timelines for completion. * Educate about resources. Provide advocacy for youth and coordinate with community resources. * Provide ongoing assessment and data collection. * Involve and empower youth participants in generating community, community norms, and a sense of ownership within activities, programs, housing, and neighborhood. * Assist youth in identifying housing interests, locating housing, building income, and stabilization. * Assist with youth move-ins, move-outs, and housing transitions. * Educate youth about available resources and provide support to access and navigate the resources they need. * Meet with youth individually on a regular basis and support them in building community support, including frequently meeting with youth in the community and conducting home visits. Be available to meet with youth on a flexible schedule. * Participate in outreach to offer services and engage participation. * Develop relationships with landlords and property managers to support participants in obtaining and maintaining housing. * Monitor youth participation in other services (employment, education, basic needs and activity services, and shelter) and youth progress on action steps towards their goals. * Access flexible funding to assist in meeting needs and removing barriers to success. * Participate in crisis planning and crisis intervention, which may include after-hours contact. * Provide independent living and life skills training to youth that builds skills to maintain housing and supports accessing community resources. * Support the operational functioning of the Youth Department. * Commitment to continual learning and quality performance. * Perform all required documentation and information input in a professional, thorough, and timely manner. * Maintain professional boundaries and performance at all times. Qualifications Knowledge and Skills Knowledge * Awareness of resources, particularly housing resources applicable to our clients and participants. * Knowledge of referrals for resources and with community partners Skills * interpersonal and communication skills * ability to work with others in a trauma-informed way Education / Experience * BSW/BA in counseling preferred. * At least 2 years case management experience preferred. * Experience working with homeless populations, adolescents, and/or people with mental health and substance use concerns. * Current valid driver's license required. * Spanish language skills preferred. WORKING CONDITIONS This work is performed in transitional housing, low barrier participant and client spaces, including day center drop-in spaces and other places. There is access to a typical office space for administrative work as well. Some exposure to the elements may occur when traveling to nearby sites or to visit or support clients. PHYSICAL REQUIREMENTS This job requires operating phones, computers, and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces, as well as moving to surrounding sites, is expected. Sporadically moves boxes and/or items weighing up to 15 pounds.

Case Managers work as part of a multi-disciplinary service team with transition-age youth (primarily age 16-25) who have experienced homelessness. This Case Manager position utilizes a strengths-based approach to support 15-20 youth in a transitional housing program to build relationship with youth and help them build the skills, healthy supports, and needed resources that allow them to increase health, achieve personal goals, and ultimately connect with and stabilize in the community. For youth in Transitional Housing, successful transitions often include obtaining a stable income and locating a safe, affordable, community living situation. Essential Duties * Build positive relationships with youth through role modeling, mentoring and meeting individually with youth on a regular basis. * Provide initial and ongoing assessments of youth and facilitate the development of a service plans with each participant. * Educate youth about available resources and provide support to access and navigate the resources they need. * Participate in crisis planning and crisis intervention. * Support youth seeking to apply for and be successful in the Transitional Housing Program. * Involve and empower youth participants in generating community, community norms, and sense of ownership within activities and programs. * Assist youth clients in individual and group life skill building through activities and support accessing community resources. * Access flexible funding to assist in meeting needs and addressing challenges to success. * Monitor youth participation in other services (employment, education, basic needs and activity services, and shelter) and progress on action steps including participation in homeless youth resources. * Coordinate with Benefits Enrollment Specialists and SNAP Outreach Coordinator to monitor medical insurance and SNAP coverage. * Coordinate with medical personnel as needed. * Make referrals and, as needed, for recovery-oriented supports including behavioral health and substance use disorders treatment. * Participate as an active member of the Housing Team. This includes being a part of the program staff coverage, participating in housing applicant interviews, participating as a member of the program's Determinations Team, and coordinating with other housing staff to assure that each youth is receiving support in developing and monitor plans to accomplish goals and meet program expectations. * Participate in regular communication with Youth Department and Homeless Youth Continuum staff, including coordination via in-person, e-mail, phone contacts, and meetings. * Complete all required service documentation in a professional, thorough, and timely manner. * Maintain appropriate workplace boundaries and performance at all times. Qualifications Knowledge and Skills Knowledge * Awareness of resources, particularly housing resources applicable to our clients and participants. * Knowledge of referrals for resources and with community partners Skills * interpersonal and communication skills * ability to work with others in a sensitive way Education Experience * Experience working with people experiencing homelessness, adolescents, people with behavioral health struggles or challenges, and/or people with substance use challenges or struggles. Preferred Qualifications * Two or more years' of experience with case management * Valid driver's license or ability to obtain one Working Conditions This work is performed in a transitional housing, participant and client spaces including day center drop-in spaces and other places. There is access to a typical office space for administrative work as well. Some exposure to the elements may occur when travelling to nearby sites or to visit or support clients. Physical Requirements This job requires operating phones, computers and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces as well as moving to surrounding sites is expected. Sporadically moves boxes and/or items weighing up to 15 pounds.

Outside In serves as a primary care home to a wide range of clients including, but not limited to, those who are low income and experiencing homelessness. The Clinic Support Specialist is essential to our multi-disciplinary medical team, filling a variety of roles. The Clinic Support Specialists provides patient intake and reception, conducts new patient registration including our "Onboarding" patient education, orientation process and insurance verification. They assist patients applying for and navigating the Oregon Health Plan insurance program. They provide outreach coordination for our school based health center. Bilingual Spanish & English is preferred for this position. The On-Call Clinic Support Specialist will be expected to cover shifts at both the Downtown Main Clinic at 1132 SW 13th Ave, Portland OR, 97205, and the East Clinic in Gresham at 16144 E Burnside St, Portland, OR 97233. On-Call Clinic Support Specialist must be available to fill a minimum of 5 full day shifts per month at the requested site. Essential Duties Medical office coordination * Assist with training of front office staff and/or volunteers; * Be an engaged team member of a Patient Centered Primary Care Medical Home care team; * Oversee office equipment and medical records areas; * Answer phone calls and assist with Call Center coverage, when needed; * Coordinate with back clinic staff to ensure accurate scheduling of appointments; Patient/Customer service * Maintain an environment conducive to patient comfort and confidentiality; * Oversee patient intake and reception for multiple clinic shifts; * Assist new patients with registration process; * Provide referrals for clients to various community agencies as needed; * Verify insurance eligibility, benefits and copayments; * Assist qualified patients with applying for health insurance benefits as eligible; * Accept cash, check, or credit card payments from clients, providing change, processing transactions and ensuring receipts balance; * Assist with Mychart navigation; Medical Information Management * Promote accuracy and efficiency in front desk procedures and paperwork; * Participate in process improvement projects that pertain to role; * Assist providers and MA's with patient follow-up; * Daily scanning, data entry and troubleshooting of patient paperwork using EMR; Outreach Coordination * Provide intake, registration, scheduling and administrative tasks at our outreach sites including Milwaukee High School; Qualifications Knowledge and Skills Technical Skills * Microsoft Office Suite (Word, Excel, Outlook) * Windows Server * Electronic Health Record systems (Epic) Education and Experience * Bilingual spoken English/Spanish preferred. * Ability to handle crises and multiple tasks in a setting with a high volume of patients. * Excellent communication skills. * Strong reception and administrative skills, with high accuracy and attention to detail. * Ability to work with people from all backgrounds. * Able to work both independently and as a member of a team. * Able to quickly adapt to new technology and software Preferred Qualifications * Current Oregon driver's license and clean driving record, preferred. * Medical office or medical terminology background preferred. Working Conditions Office environment Physical Requirements This job requires operating phones, computers and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces as well as moving to surrounding sites is expected. Sporadically moves boxes and/or items weighing up to 10 pounds.

Job Details Main Building - Portland, OR Full Time $60874.22 - $73905.96 Salary/year Description At Outside In, we celebrate diversity and are committed to building a community where employees have a sense of connection and belonging. We hope that everyone can be honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experiences to apply. Salary offers will be made in alignment with Outside In's union contract and will follow the posted pay range. The wage will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. An additional pay differential is available for those who are dually credentialed as both a master's level clinician and a CADC I, II, or III. SUD Treatment Counselor (unlicensed) Grade 7: Annual Starting Pay Range: $60,874.22 - $67,193.75 SUD Treatment Counselor (licensed) Grade 8: Annual Starting Pay Range: $66,955.15 - $73,905.96 Benefits of Working at Outside In: 100% Employer-Paid Medical and Dental Insurance - Plus life insurance at no cost. Retirement Plan - 403(b) with employer contributions after meeting eligibility. Disability Coverage - Employer-paid short- and long-term disability insurance. Generous PTO & Holidays - 21 days of PTO in the first year, increasing annually, plus 13 paid holidays. Loan Forgiveness Eligibility - Qualifies for NHSC Loan Forgiveness Programs (up to $75,000 forgiveness for 3 years of service) and Public Service Loan Forgiveness (PSLF) Licensure Supervision - Support for professional growth and credentialing. Flex & Wellness Benefits - HRA contributions, flexible spending accounts, and an Employee Assistance Program. Discount Program - Exclusive employee discounts on various products and services. Job Description: Provide substance use disorder-focused counseling, clinical program coordination, treatment support, and case management for individuals in Outside In's Medication Assisted Treatment (MAT) programs. Participate in an interdisciplinary team of Medical Providers, Peer Support Specialists, and Behavioral Health Counselors. Work closely with the providers to develop and administer consistent service protocols and support. Assist with referrals and connection to healthcare and treatment resources, as needed. This position is primarily based in a Federally Qualified Health Center (FQHC) in Portland, servicing adults experiencing homelessness, substance use, mental health concerns, and chronic illness. Essential Duties Provide substance use and dual diagnosis counseling to participants accessing MAT Outside In Medication Assisted Treatment programs Identify barriers to accessing MAT for clients and work to increase program capacity Provide program screenings and assessments, determine program eligibility, and refer to outside programs when needed Facilitate SUD treatment and harm reduction groups Further develop and coordinate Medication Assisted Treatment program including processes for referral, screening, induction, and ongoing follow up Work as a member of interdisciplinary care team in close collaboration with prescribing primary care providers, pharmacist, behavioral health specialists, peer support specialists and other Outside In staff Complete administrative tasks related to screening, eligibility determination, assessment, tracking and quality provision of MAT services to include pharmacy coordination, insurance issues, and prior authorizations Qualifications Knowledge and Skills Skills Experience providing counseling, case management, and/or treatment services. Experience with dual diagnosis preferred. Knowledge of substance use, issues facing people who use drugs, houselessness, and mental health Program coordination experience Experience working with people who inject drugs (PWID) Education Experience Master's degree in counseling, social work, or closely related field. Ability to be credentialed as Qualified Mental Health professional (QMHP) Ability to appropriately manage crisis situations Knowledge and understanding of; stages of change theory, trauma-informed care, harm reduction, and motivational interviewing Excellent organizational skills, attention to detail, and data collection Desired but Not Required Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LSCW) Certified Alcohol and Drug Counselor/Masters Addictions Counselor (CADC/MAC) credentialed or ability to be credentialed within six months of hire Bilingual English/Spanish preferred Experience working with underserved populations Experience working in a Federally Qualified Health Center (FQHC) Experience working in medication assisted treatment program Working Conditions This job is located at 1226 SW 12 th Ave, Portland OR, 97202. It is a standard office environment. Physical Requirements This job requires regular sitting, standing, walking, talking, seeing and hearing. The employee frequently is required to use hands and fingers to type, answer phones and forward calls. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 20 pounds.

Outside In is a patient-centered, primary care outpatient clinic. Medical Assistants work in a team to serve a wide range of populations of all ages. Medical Assistants will work with other staff and providers to support patient care, including clinical, administrative, mobile clinic, and general duties within the scope of the Medical Assistant practice. Medical Assistants may be scheduled and expected to report to work at the main clinic or various outreach sites. Essential Duties * Obtain and document patient history, vital signs, and other established screening procedures. * Assist with examinations, procedures, and treatments. * Prepare and administer medications, injections and immunizations. * Recognize and respond to emergencies. * Apply principles of aseptic technique and infection control. * Perform CLIA waived tests (HgbA1C, HIV, Hgb, UA, and Strep). * Performs basic administrative medical assisting functions. * Facilitate relationships between providers and referral coordinators to assure image scheduling and referrals to other agencies and medical specialists. * Treat all patients with compassion and empathy. * Explain methods of health and disease prevention * Participate in quality improvement and workflow development * Assist in training of medical assistants. * Comply with established risk management and safety procedures including all required trainings. Qualifications Knowledge and Skills Knowledge * Knowledge of infection control principles and practices. * Knowledge of HIPAA laws and patient rights. Skills * Able to work with people from different backgrounds. Education and Experience * Must have completed a Medical Assisting program with an externship or 2 years of experience in a medical office setting as a Medical Assistant within the last 5 years. * Must be certified with one of the following: AAMA or CCMA or NCCT. * Required travel between clinical sites. * Prior experience using an Electronic Health Record is preferred. * Bilingual English/Spanish preferred Technical Requirements: * EPIC * Microsoft Office Suite * Windows Server Working Conditions The work environment is a medical clinic. Physical Requirements standing, walking, sitting, bending, and lifting up to 20 pounds throughout the day.

The Behavioral Health Director is responsible for the overall success of the behavioral health services and for meeting program objectives, goals, productivity benchmarks, and clinical outcomes. The Director ensures the development, implementation and evaluation of behavioral health services in alignment with Outside In's mission and strategic plan. The director leads integration and clinical quality strategies aimed at meeting clinical benchmarks while ensuring proper participant care is being provided in accordance with evidence-based models of care, program requirements, and contracts. Essential Duties Provide direction to the planning, program design, and operation of Outside In's Behavioral Health programs and strategies. * Ensures behavioral health programs meet established goals for participant access, integration, provider productivity, and clinical outcomes. * Contributes to the development of proposals to attain funding for expansion and to continue funding for existing services. * Assures quality and compliance with OUTSIDE IN policies and procedures and with contract/grants' rules, regulations, and standards. * Collaborates with teams such as leadership and development to maintain knowledge and awareness of contract/grants' rules, regulations, standards, and partnerships. * Establishes and maintains policies, procedures, and standards of program operations. Supervise and oversee all aspects of the clinical operations of the department in alignment with the agency's mission and strategic plan. * Establish and address clinical goals utilizing a team approach. * Make appropriate adjustments and modifications to clinical services to meet community needs. * Ensure full compliance with clinical contractual deliverables related to service provision, outcomes, licensing regulations, fidelity reviews, and certifications. * Address and monitor corrective action plans related to operational and clinical performance. * Collaborate with all OUTSIDE IN divisions and program directors and managers to assure a strong integrated system of care is delivered. Lead and manage staff ensuring staff engagement to meet organizational and department goals and objectives. * Lead and manage staff through recruitment, retention, mentoring, coaching, and supervision ensuring staff engagement to meet operational and clinical goals and objectives, including productivity benchmarks. * Staff receive timely and constructive feedback. * Lead staff in team building and plan strategies to facilitate integration of department services into other operational areas * Provide or delegate clinical supervision of licensed and non-independently licensed providers, and interns. * Facilitate regular clinical case staffing sessions. Assure timely, professional, and accurate completion of all clinical reporting requirements. * Set guidelines and coordinates the review process. * Support all agency licensing, certifications, and integrated care efforts. * Participate in Quality Assurance/Process Improvement Program and assure that program staff actively participate in QI/QA activities. * Assure service documentation is completed accurately and within 3 days of service delivery to support billing operations. * Develop and implement outcome metrics for behavioral health and recovery services to support value based model. Regularly monitors fiscal performance of OUTSIDE IN's Behavioral Health programs. * Provides regular program status updates to ED and senior leadership team as appropriate. * Administers and monitors the department annual operational budget and the individual grant/contract funded program budgets. * Approves monthly financial reports for the department. * Plans for financial sustainability and growth of department. Participates in community networking activities * Attend regional behavioral health network meetings and shares updates with staff. * Collaborates with other service providers fostering existing partnerships and exploring new relations. Supports the organization as needed. Qualifications Knowledge and Skills Knowledge * Professional knowledge and skills as a Clinical Social Worker or Professional Counselor. * Considerable knowledge of the organization and current trends of behavioral health programs with a focus on building and maintaining a system of integrated care that supports participant needs. * Considerable knowledge of public/behavioral health administration, including finance, budgeting and grant management, personnel, contracts, laws and regulations, requirements and best practices. * Knowledge of program planning concepts, principles, and practices with a focus on building and maintaining a system of integrated care that supports patient needs. * Knowledge of issues related to transition age youth, specialty populations and homelessness. * Excellent organizational, communication, and collaboration skills. * Understanding of how to effectively negotiate and advocate in complex behavioral health and recovery service systems. * Knowledge of patient bill of rights, data privacy, record protection, HIPAA and 42CFR Part 2 regulations and record retention policies. * Proficient with electronic health record applications and computer-based applications such as MS Office and Adobe. Skills * Ability to provide clinical program oversight, including ability to provide clinical advice, guidance, and support to professional staff in the department. * Ability to establish program goals and objectives and to assess programs toward their achievement. * Ability to handle administration of multiple program sites assuring efficiency in service delivery and program communication. * Demonstrated excellent skills in written and verbal communication. * Ability to work independently with willingness to take initiative in addressing concerns and issues for desired outcomes. * Ability to establish rapport and gain the confidence of the members of the team, participants, and community partners. * Ability to support the team concept, including through program design and development. * Openness to change and willing to lead change within the organization. * Ability to manage competing priorities; excellent organizational skills and good time management. * Ability to work with staff and clients of different backgrounds. Education and Experience * Master's degree in Social Work or Counseling is required. * Licensed in Oregon as an Independent Clinical Social Worker or Counselor is required. * Registered as a Clinical Supervisor with the Oregon State Board of Licensed Social Workers or Licensed Professional Counselors & Therapists is required. * CADC/MAC credential, preferred. * Five years of experience in direct service administration of behavioral health/recovery programs. * At least five years of experience in staff supervision. * At least four years of experience providing direct service. * Two years of experience providing clinical supervision to staff. Working Conditions This job is located in a standard medical office environment. There is limited exposure to outdoor weather while walking to surrounding sites. Remote and onsite work expected. Physical Requirements This job requires manual dexterity sufficient to operate phones, computers and other office equipment. Talking and hearing is required on a regular basis.

Job Details Main Building - Portland, OR Full Time $24.67 - $27.23 HourlyDescription Youth Engagement Specialists facilitate the day-to-day services offered in the Day Services Program and are responsible for both individual and group work with culturally diverse youth. They support a range of skill building activities: ID assistance, benefits acquisition, food planning and preparation, healthy recreation, empowerment and self-exploration, time management and budgeting, pre-employment skill building, etc. They serve as the contact person for youth on the waiting list for case management, assisting youth with application support for the on-site housing program, and connecting them with case management, employment, education, and recovery-oriented supports to be successful in their Individual Service Plans. Youth Engagement Specialists are also responsible for helping youth learn and practice healthy communication skills. They work with their team to address issues of racial equity among participants. The long-term goal of the Day Services Program is to help youth build the skills and access the resources needed to progress toward self-sufficiency and community integration. Essential Duties Build positive relationships with youth through role modeling and mentoring. Help new or returning youth navigate the screening and assessment process. Educate youth about the Homeless Youth Continuum and how to access available services and resources. Engage youth in Outside In program offerings. Provide individualized support to youth. Serve as Contact Person for youth accessing the Day Services Program. Work with youth to develop and follow through on their Initial Goal Plans and meet program expectations. Respond to youth crises as needed. Plan and facilitate activities consistent with COVID risk mitigation practices. Involve and empower youth participants in generating community, meeting community norms, and sense of ownership within programs and the community. Coordinate with agency and community resources to remove barriers and enhance youth opportunities for success. Assure material and operational support of the Day Services Program. This can include assisting with maintaining cleanliness of program areas and assisting with food program support as needed, consistent with COVID risk mitigation practices. Establish and facilitate effective communication with staff. This includes serving as a conduit of information for teammates and between program staff and supervisors. Ensure timely documentation of services and outcomes. Other duties as assigned. Qualifications Knowledge and Skills Knowledge Knowledge of the impact homelessness has on the LGBTQ and BIPOC communities. Knowledge of homeless resources. Knowledge and understanding of adolescent development, trauma-informed care, and harm reduction. Skills Ability to work with a diverse population and interact effectively with different types of people. Good communication and conflict resolution skills. Ability to work both independently and as a member of a team. Ability to support agency goals and the operational functioning of the Youth Department. Ability to complete all required documentation and information input in a professional, thorough, and timely manner. Commitment to continual learning and quality performance. Ability to build and maintain effective and professional contacts at agencies providing resources. Ability to maintain professional boundaries and performance at all times. Ability to meet youth worker core competencies. Ability to effectively navigate technologies used in this position including Credible Behavioral Health Electronic Health Record, MS Office Applications, and Windows Server. Valid driver license. Ability to be insured and drive participants in agency vehicle and car share. Education and Experience Two years of relevant experience and competency working with adolescents and young adult, required. Experience working with homeless populations and/or people with mental health and substance use concerns, preferred. Oregon Food Handler's card, preferred. Must pass pre-employment background check. This includes clearance by the DHS Background Check Unit. BA/BS coursework in related field and/or training in crisis intervention highly desirable (social services, counseling, prevention services). WORKING CONDITIONS This job includes working in a standard office environment as well as a drop-in program and may include a variety of community locations to support program activities. This means that the employee will meet with participants in community locations which may include the DMV, TriMet office, and other surrounding community settings. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is regularly required to sit and talk or hear for extended periods. The employee frequently is required to use hands and fingers to type, answer phones and forward calls. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.

Job Details Multiple Locations - Portland, OR Part Time $23.70 - $26.16 HourlyDescription Outside In operates under a harm reduction-model and serves as a primary care home to a diverse population of clients including, but not limited to, those who are underserved, marginalized, low income, and experiencing homelessness. The Clinic Support Specialist is essential to our multi-disciplinary medical team, filling a variety of roles. The Clinic Support Specialists provides patient intake and reception, conducts new patient registration including our “Onboarding” patient education, orientation process and insurance verification. They assist patients applying for and navigating the Oregon Health Plan insurance program. They provide outreach coordination for our mobile medical clinic and school based health center. Bilingual Spanish & English is preferred for this position. The On-Call Clinic Support Specialist will be expected to cover shifts at both the Downtown Main Clinic at 1132 SW 13 th Ave, Portland OR, 97205, and the East Clinic in Gresham at 16144 E Burnside St, Portland, OR 97233 On-Call Clinic Support Specialist must be available to fill a minimum of 5 full day shifts per month at the requested site. Essential Duties Medical office coordination Assist with training of front office staff and/or volunteers; Be an engaged team member of a Patient Centered Primary Care Medical Home care team; Oversee office equipment and medical records areas; Answer phone calls and assist with Call Center coverage, when needed; Coordinate with back clinic staff to ensure accurate scheduling of appointments; Patient/Customer service Maintain an environment conducive to patient comfort and confidentiality; Oversee patient intake and reception for multiple clinic shifts; Assist new patients with registration process; Provide referrals for clients to various community agencies as needed; Verify insurance eligibility, benefits and copayments; Assist qualified patients with applying for health insurance benefits through the Oregon Health Plan; Accept cash, check, or credit card payments from clients, providing change, processing transactions and ensuring receipts balance; Assist with Mychart navigation; Medical Information Management Promote accuracy and efficiency in front desk procedures and paperwork; Participate in process improvement projects that pertain to role; Assist providers and MA's with patient follow-up; Daily scanning, data entry and troubleshooting of patient paperwork using EMR; Outreach Coordination Provide intake, registration, scheduling and administrative tasks at our outreach sites including Clackamas Service Center and Milwaukee High School; Qualifications Knowledge and Skills Technical Skills Microsoft Office Suite (Word, Excel, Outlook) Windows Server Electronic Health Record systems (Epic) Education and Experience Bilingual spoken English/Spanish preferred. Ability to handle crises and multiple tasks in a setting with a high volume of patients. Excellent communication skills. Strong reception and administrative skills, with high accuracy and attention to detail. Ability to work with people from diverse ethnic, cultural, gender, socioeconomic and sexual preference backgrounds. Able to work both independently and as a member of a team. Able to quickly adapt to new technology and software Preferred Qualifications Current Oregon driver's license and clean driving record, preferred. Medical office or medical terminology background preferred. Working Conditions Office environment Physical Requirements This job requires operating phones, computers and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces as well as moving to surrounding sites is expected. Sporadically moves boxes and/or items weighing up to 10 pounds.

The Outpatient Behavioral Health Counselor works as a member of Outside In's Outpatient treatment team providing care utilizing evidence-based models. This position is eligible for a $2,000 hiring bonus. The selected candidate will receive half of the bonus on their first paycheck and the remaining half on the paycheck following their six-month anniversary. Both payments must be made prior to June 30, 2026, as the bonus is funded by a grant. Essential Duties * Participate on treatment team providing Dialectical Behavior Therapy (DBT), Acceptance Commitment Therapy (ACT), and Motivational Interviewing. * Participate in outreach activities necessary to offer services and engage participation in a non-coercive manner. * Provide initial comprehensive assessment and re-assessments of participants, including mental status exam, DSM diagnosis, and clinical formulation. * Facilitate development of a Care Plan with participants. * Recommend additional services and supports that will enhance the client's care plan. * Conduct treatment services consistent with professional judgement and licensure (if applicable) as identified on Care Plan, including individual and group counseling and skills interventions. * Collect treatment outcomes related to behavioral health counseling. * Utilize Feedback Informed Treatment model to monitor quality and inform treatment. * Participate in admission and discharge planning for any participant needing hospitalization or subacute level of care. * Provide PTO coverage, as needed, in coordination with other members of the team/program. * Assist participants in accessing the services and other resources they need. * Ensure timely documentation of services and outcomes. * Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to Outside In policies and agreements regarding confidentiality, privacy, and security. * Other duties as assigned. Qualifications Knowledge and Skills Knowledge * Thorough knowledge of relevant treatment models including Dialectal Behavior Therapy (DBT), Acceptance Commitment Therapy (ACT), and Motivational Interviewing. * Knowledge and understanding of biopsychosocial development across the lifespan, especially in adolescence and emerging adulthood, Stages of Change Theory. Skills * Strong organizational skills, attention to detail, and focus on data collection. * Ability to work with a variety of clients and diagnostic categories. * Ability to work and interact effectively with different types of people. * Good communication and conflict resolution skills. * Ability to work both independently and as a member of a team. * Ability to support agency goals and the operational functioning of the Behavioral Health Department. * Ability to complete all required documentation and information input in a professional, thorough, and timely manner. * Commitment to continual learning and quality performance. * Ability to maintain professional boundaries and performance at all times. * Ability to navigate technologies used in this position including Epic Electronic Health Record, MS Office Applications, and Windows Server. * Skills, ability, and commitment to working with youth and staff. Preferred Skills * Spanish fluency * Valid driver's license. * Ability to be insured to drive participants in agency vehicle and car share. Education and Experience * Master's degree in a human services field and meet State guidelines for QMHP required. * Oregon LPC or LCSW required for BH Counselor 2 position. * At least two years' experience in behavioral health counseling and/or support services, required. * Extensive education or training in behavioral health treatment, diagnosis, and clinical interventions. * Experience providing Dialectical Behavior Therapy, preferred. * Additional credential in Chemical Dependency counseling equivalent to CADC I preferred. * Dual diagnosis counseling experience preferred. * Training and/or supervision in Dialectical Behavior Therapy, preferred. * Experience with other relevant treatment models, including Acceptance Commitment Therapy, and/or Motivational Interviewing, preferred. Working Conditions This job is located in a standard office environment. There is some exposure to outdoor weather while walking to surrounding sites. The employee may visit clients in their home and surrounding community, as needed. Some after-hours work may be required. Physical Requirements * Must pass pre-employment background check. This includes clearance by the DHS Background Check Unit. * Standing, sitting, walking, on a regular basis. * Regular use of hands and fingers to type. * Talking and hearing is required on a regular basis. * Availability to provide coaching calls after hours and during holiday coverage rotation. * Occasional driving, climbing, balancing, reaching, kneeling, crouching, stooping and lifting.