Outside In jobs in Portland, OR - 25 jobs

Case Managers work as part of a multi-disciplinary service team with culturally diverse homeless young people ages 16-25. This position will utilize a strengths-based approach in assessing needs and developing a plan to achieve each youth's desired goals and supporting youth in accomplishing their goals. This position will operate using a housing-first approach, supporting homeless youth to secure safe and stable housing. Building positive, supportive relationships with clients is central to the effectiveness of this position. This position will assist with housing stabilization, including building and maintaining relationships with landlords and coordinating rental assistance subsidies in accordance with inter-agency agreements. Essential Duties * Provide Assessment and homeless youth resource orientation, meeting requirements for paperwork and timelines for completion. * Educate about resources. Provide advocacy for youth and coordinate with community resources. * Provide ongoing assessment and data collection. * Involve and empower youth participants in generating community, community norms, and a sense of ownership within activities, programs, housing, and neighborhood. * Assist youth in identifying housing interests, locating housing, building income, and stabilization. * Assist with youth move-ins, move-outs, and housing transitions. * Educate youth about available resources and provide support to access and navigate the resources they need. * Meet with youth individually on a regular basis and support them in building community support, including frequently meeting with youth in the community and conducting home visits. Be available to meet with youth on a flexible schedule. * Participate in outreach to offer services and engage participation. * Develop relationships with landlords and property managers to support participants in obtaining and maintaining housing. * Monitor youth participation in other services (employment, education, basic needs and activity services, and shelter) and youth progress on action steps towards their goals. * Access flexible funding to assist in meeting needs and removing barriers to success. * Participate in crisis planning and crisis intervention, which may include after-hours contact. * Provide independent living and life skills training to youth that builds skills to maintain housing and supports accessing community resources. * Support the operational functioning of the Youth Department. * Commitment to continual learning and quality performance. * Perform all required documentation and information input in a professional, thorough, and timely manner. * Maintain professional boundaries and performance at all times.

A Peer Support Specialist is a member of the community they serve and builds trust through sharing similar life experiences. A Peer Support Specialist is also an agent of system change by confronting stigma within systems and communities and providing a role model for recovery. The Substance Use Peer Support Specialist position is a part of the Behavioral Health department, working with the Clinic and Health Services, Integrated Behavioral Health and Medication Assisted Treatment teams. A Substance Use Peer Support Specialist is a person in self-defined recovery from problem substance use, with at least one year of abstinence. ESSENTIAL DUTIES * Provides 1:1 peer support and service to those being served * Assist with education, setting appointments, and referrals (as requested) * Contribute to goal setting, needs assessment and emphasizing strength of peer's voice * Provide peer support during transitions and assist with natural supports and formal services * Actively collaborate with peer clients and hospitals, other healthcare services, safer use services, SUD/MH treatment, and recovery support services teams * Conduct community-based engagement and empowerment activities regarding behavioral health and wellness * Provide continuity of communication between clients, social supports, and care providers * Make presentations at agencies and community events with coaching (if necessary) * Assist individual clients to meet their own self-guided physical, psychological, social, and emotional short-term and long-term needs * Assist clients with establishing support networks * Provide support and services at times and locations as mutually agreed upon * Inform, motivate, and assist individuals to receive effective services * Plan and facilitate support groups (i.e./ art in recovery, wellbreity, etc.) * Meet with clients on regular basis whether in person, virtually, or over phone (as preferred by client) * Advocate for the needs and perspectives of individuals in OI services and communities we serve * Support client-directed services and program management * Participate in evaluating programs and service systems * Documents and maintains client-focused support summaries in a manner that assures compliance * Maintains accurate and up-to-date documentation * All services shall be provided in a respectful manner Success of the above roles are dependent on knowledge and skills gained from life experiences like that of the client being assisted. This list is not intended to be either prescriptive or all-inclusive

The Resource Navigator is a trusted member of the team who supports clients within primary care to navigate health and social service systems to improve overall health and wellbeing. The Resource Navigator is an integral part of the primary care team. They provide responsive, trauma informed outreach, engagement, health education, care coordination, advocacy, and system navigation services primarily for individuals experiencing homelessness, poverty, behavioral health concerns, substance use, and other social determinants of health. Essential Duties * Conduct outreach to individuals in the clinic and community * Build trusting, non-judgmental relationships with clients using a trauma informed approach * Assist clients in accessing health care, behavioral health, housing, financial assistance, and community resources * Advocate for client needs with service providers while supporting client autonomy * Be an engaged team member of the Patient Centered Primary Care Medical Home care team * Interviews clients/patients to obtain basic data, past medical history, etc. * Implements individual and community assessment and treatment plans * Deliver culturally relevant health education on topics such as preventative care, chronic disease management, sexual health, mental wellness, and substance use * Support clients in understanding treatment plans, medication adherence, and self-management strategies * Promote health literacy and help clients navigate insurance, benefits, and community systems * Assist patients with paperwork and or referrals as needed * Assist with MyChart navigation * Assists in creating a positive and supportive work environment; enforces a safe workplace; establishes a culture of teamwork and communication; creates a workplace that promotes the organizational values and promotes an environment respectful of living and working in a multicultural society * Foster and maintain up to date relationships with community partners, resources, organizations, and opportunities to remove barriers and ease access to services * Follow up with patients who request resource assistance through the PRAPARE tool * Meet with patients for warm hand-offs after primary care physician appointments to review and update care plan with Panel Care Coordinator and Integrated Behavioral Health Counselors * Participate in daily huddles, case consultations, interdisciplinary care planning and team meetings * Communicate client updates, barriers, and successes to medical, behavioral health, and social service staff * Provide peer level insight into community needs and support care team decisions * Participate in process improvement projects pertaining to this role * When necessary, accompany patients to appointments * Maintain accurate, timely, and complete documentation of all patient encounters and complete reporting requirements according to organization standards * Track client contacts, referrals, outcomes, and care plans * Follow HIPAA, 42 CFR Part 2, and organizational compliance requirements * Follow up with patients when there are missed medical appointments and patient navigation sessions to initiate outreach and missed appointment procedures, as necessary. * Attend and represent the organization at in-service trainings, meetings, and professional conferences at the request of or with the approval of supervisor * Maintain strict confidentiality in accordance with agency policies * Other duties as assigned

The primary role of this position is to assist with the coordination and service provision of the ROSE program. ROSE is a project of the Multnomah County Homeless Youth Continuum that establishes and maintains recovery-oriented services to improve engagement and treatment navigation and support for homeless youth (aged 16-24) considering or involved in substance use and/or behavioral health recovery. This position provides leadership for development of peer-delivered services within Outside In and supports the integration of effective peer-delivered and other recovery engagement and support services within the Homeless Youth Continuum. Essential Duties Staff support and development: * Provide supervision to ROSE staff * Elevate and empower peer staff: * Provide individual and group supervision specific to the peer support lens, to direct reports * Provide staff coaching and support ("clinical supervision") to Peer Support Specialists within Outside In and Peer Mentors employed by ROSE partner agencies. * Provide staff substance use education training * Provide training and orientation to Outside In and ROSE staff on various topics * Serve as the agency lead to ensure timely state credentialing of Peer staff Organizational development of peer work: * Engage in ongoing learning about the peer movement to inform the implementation of best practices within Outside In. * Establish and maintain effective connections with peer service providers. * Participate in strategic planning in the expansion of training, coaching and utilization of Peer staff within Outside In and with partner agencies and organizations. * Support supervisors of peer staff to effectively coach and develop peer staff. * Support the development of career ladders for peer staff. * Evaluate and support updates of organizational policies that support a peer practice lens. * Participate in HYC's TIC Supervisors group to support effective utilization of ROSE peers within the HYC. ROSE Coordination: * Lead ROSE Peer Mentor hiring, orienting, and training processes. * Facilitate and ensure effective communication across all HYC partners and beyond. * Support engagement, cohesion, and coordination of all partners in the cross-agency ROSE project. * Create, coordinate, and communicate Peer Mentors' schedule. * Schedule ROSE Peers within the HYC to ensure coverage of priority peer shifts. * Work with Peer Mentors and available resources to establish a schedule of regular clean and sober recreational activities both on-site and off-site. * Establish a presence in areas where homeless youth engage, including Safety Service locations, to build rapport with youth and provide information on services, programs and groups available. * Provide Peer Mentors with a range of experiences and exposures to partner agencies. * Schedule and ensure facilitation of all ROSE trainings, meetings, and retreats. * Facilitate ROSE Specialists' meetings. As part of this meeting support and validate ROSE peers within the HYC. * Facilitate review and update of ROSE Partner agreements and systems, including the Peer Mentor manual. * Oversee ROSE budget and at least part of the M110 budget for Outside In. * Participate in Agency Wide Substance Use planning and programming. Recovery-Oriented Services: * Work with program staff from Homeless Youth Continuum Agencies (HYC), including Peer Mentors, to be visible in the community and amongst the youth who are accessing services. * Provide substance use screenings. * Provide recovery engagement and support services. * Provide counseling. * Provide group recovery support services. * Participate in crisis planning and crisis intervention, which may include afterhours work. * Provide recovery navigation services. * Provide relapse prevention supports. * Provide client assistance as needed and within project and agency policies and procedures. * Ensure timely, thorough documentation of project services and outcomes.

Outside In is a patient-centered, primary care outpatient clinic. Medical Assistants work in a team to serve diverse, homeless, and underserved populations of all ages. Medical Assistants will work with other staff and providers to support patient care, including clinical, administrative, mobile clinic, and general duties within the scope of the Medical Assistant practice. Medical Assistants may be scheduled and expected to report to work at the main clinic or various outreach sites. Essential Duties * Obtain and document patient history, vital signs, and other established screening procedures. * Assist with examinations, procedures, and treatments. * Prepare and administer medications, injections and immunizations. * Recognize and respond to emergencies. * Apply principles of aseptic technique and infection control. * Perform CLIA waived tests (HgbA1C, HIV, Hgb, UA, and Strep). * Performs basic administrative medical assisting functions. * Facilitate relationships between providers and referral coordinators to assure image scheduling and referrals to other agencies and medical specialists. * Treat all patients with compassion and empathy. * Explain methods of health and disease prevention * Participate in quality improvement and workflow development * Assist in training of medical assistants. * Comply with established risk management and safety procedures including all required trainings.

Outside In is seeking a compassionate and skilled Medical Provider - either a Physician or an Advanced Practice Provider (NP or PA) - to join our integrated, mission-driven team. This position provides primary care to individuals of all ages and backgrounds within our Federally Qualified Health Center. Our clinics offer comprehensive acute and chronic care, with an emphasis on equitable, trauma-informed, and culturally responsive services. The provider will deliver patient-centered care that includes diagnosis, treatment, and management of acute and chronic conditions, preventive health services, and health education. Working collaboratively within a multidisciplinary care team, the provider will promote continuity of care through joint planning and problem solving with internal and external partners. Advanced Practice Provider Starting Salary Range: $131,421.66 to $145,064.93 per year Physician Starting Salary Range: $225,860.02 to $249,307.20 per year Advanced Practice Provider Essential Duties Provide patient-centered care in a certified medical home model. Provide a wide range of health care services including the diagnosis and management of acute, chronic, and complex health problems, health promotion, disease prevention, health education, and counseling to individuals, families, groups and communities. Perform history taking, physical examinations, diagnosis and therapeutic treatment planning consistent with evidence based practice guidelines, clinical policy and procedures, and the scope of practice. Perform minor procedures, biopsies, and pelvic exams. Order and interpret diagnostic lab and radiologic tests assuring that results are communicated to individual patients or a parent/guardian of the patient. Share after-hours call with other staff providers. Meet all regulatory obligations of the Health Center's medical practice: FTCA, CLIA, HIPAA, State and Federal regulations and other appropriate regulatory bodies as applicable. Fully participate in the clinic and medical staff development through involvement in service evaluations, health care plans, chart reviews, and program development. Act as a resource to the care team and communicate appropriate knowledge, skills, and conduct. Actively participate in quality improvement initiatives aimed at improving population health outcomes. Maintain a record of assessments, plans, treatments and referrals. Support the organization as needed. For Physician Assistants: Enter into a Collaboration Agreement under the Collaborative Practice Model as outlined in OAR 847-050-0080 Physician Essential Duties Provide outstanding acute and chronic care to low income children and adults who have limited resources Work in collaboration with multidisciplinary provider team (allopathic, naturopathic, acupuncturist, dentists) at OI to provide innovative and evidence-based care Maintain specialized clinical skills as applicable, e.g., minor procedures and biopsies, pelvic exams, blood draws Provide medications management for low acuity mental health patients in conjunction with behavioral health and psychiatric consultation as appropriate for a primary care setting Maintain a panel of Suboxone opiate replacement therapy patients in conjunction with the agency's alcohol and drug treatment case management program (may obtain waiver after employed) Share after-hours call with other staff practitioners Meet all clinical obligations of the Health Center's medical practice: CLIA medical, HIPAA, State and Federal regulations, etc. Participate in the Health Center's Quality Improvement and care delivery changes in coordination with regional health reform initiatives Fully participate in the Clinic and medical staff development through involvement in service evaluations, health care plans, chart reviews, and program development Act as a resource and communicate appropriate knowledge, skills, and conduct Maintain a high level of quality, accuracy, and ethical behavior Prioritize customer service and satisfaction Master the Health Center's electronic medical record and other technologies supporting quality patient care and disease management. Qualifications Advanced Practice Provider Education / Experience Current Oregon licensure as a Physician Assistant - Certified (PA-C) or Family Nurse Practitioner (FNP) with prescribing authority. Current DEA number and National Provider Identifier (NPI) number. Current Basic Life Support CPR credential. Experience in provision of primary care to marginalized and oppressed populations is highly desirable. Required travel between clinical sites. Physician Education / Experience State Board recognized medical education Oregon State license Board certification or Board eligibility in Family Medicine or Internal Medicine Experience in the provision of Primary Care with this population is highly desirable Supports agency mission and goals Ability to work in a culturally diverse environment Working Conditions This job is located in a standard office environment. There is some exposure to outdoor weather while walking to surrounding sites. Physical Requirements Must pass pre-employment background check. This includes clearance by the DHS Background Check Unit. Standing, sitting, walking, on a regular basis. Regular use of hands and fingers to type. Talking and hearing is required on a regular basis. Occasional driving, climbing, balancing, reaching, kneeling, crouching, stooping and lifting

The Front Desk Specialist & Behavioral Health Milieu Coordinator plays a dual role in supporting both Behavioral Health (BH) and Assertive Community Treatment (ACT) program operations. This position provides trauma-informed, patient-centered customer service at the front desk, coordinates clinic flow, supports crisis response, and maintains a safe, therapeutic milieu for clients accessing behavioral health services. The role serves as a central communication hub among clinical staff, ACT team members, and clients, ensuring smooth access to care, efficient scheduling, and real-time support for individuals with complex behavioral health needs. This position interacts daily with individuals experiencing mental health crises, substance use disorders, houselessness, and high social complexity, requiring strong de-escalation skills, a calm presence, empathy, and firm boundary-setting. Essential Duties Milieu coordination and Client Support Maintain a safe, welcoming, and therapeutic environment in the Behavioral Health waiting and common areas. Provide supportive engagement, rapport-building, and basic needs assistance (e.g., water, orientation to space). Monitor client behavior for safety concerns; promptly notify clinical staff of escalations or risk indicators. Use trauma-informed de-escalation techniques and follow crisis response protocols in collaboration with licensed providers and ACT clinicians. Assist clients in navigating services, including Behavioral Health, Medical, SUD services, ACT, and social services. Support ACT clients with drop-in needs such as appointment reminders, care coordination, and communication with ACT team members. Assist with transitions between services, escort clients when necessary, and support mobility or accessibility needs. Front Desk and Administrative Support Serve as the first point of contact for BH and ACT patients via phone, walk-ins, and scheduled appointments. Check in clients using the electronic health record scheduling system; confirm demographics, insurance, consents, and required documentation. Answer the phone. Coordinate with staff to ensure accurate scheduling of appointments. Other Duties Support organizational initiatives, emergency-response efforts, and quality-improvement projects. Perform other duties as assigned. Qualifications Knowledge and Skills Knowledge Knowledge of community-health-center and FQHC operations, including HRSA, OHA, PCMH, PCPCH, and CARF standards. Understanding of integrated medical, behavioral-health, and social-service systems. Knowledge of billing, coding, and compliance workflows in primary-care and behavioral-health settings. Familiarity with electronic health-record systems (Epic, Athena, or similar). Knowledge of infection-control, quality-improvement, and safety practices. Understanding of healthcare administration, budgeting, and process improvement. Proficient use of Microsoft Office programs, including Word, Excel, and Outlook. Proficient in Health Information Technology systems, including running and analyzing reports. Familiarity with Epic and Tableau is preferred. Skills Ability to establish rapport and gain the confidence of team members, patients, peers, administrators, and staff. Ability to support the team concept, including through program design and development. Openness to change and willingness to lead change within the organization. Excellent organizational, prioritization, and time-management abilities. Effective communicator with strong interpersonal and conflict-resolution skills. Proficiency in analyzing operational data and implementing process improvements. Skilled in problem-solving, decision-making, and collaboration across disciplines. Commitment to diversity, equity, inclusion, and trauma-informed care. Education and Experience Bachelor's degree or higher in healthcare administration, public health, business administration, or a related field preferred. Experience working in a Federally Qualified Health Center (FQHC) or integrated community-health setting. Familiarity with OCHIN Epic, Athena, or comparable EHR systems. Lean Six Sigma or PDSA process-improvement experience. Bilingual (English/Spanish) preferred. Working Conditions This job is based in a standard office environment. There is some exposure to outdoor weather while walking to surrounding sites. Physical Requirements This job requires standing, sitting, and walking short distances between sites on a regular basis. Some stooping and lifting up to 10 pounds may be required on occasion. Regular use of hands and fingers to type. Talking and hearing are required on a regular basis.

Salary offers will be made in alignment with Outside In's union contract and will follow the posted pay range. The wage will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. This position is eligible for a $4,000 hiring bonus. The selected candidate will receive half of the bonus on their first paycheck and the remaining half on the paycheck following their six-month anniversary. Both payments must be made prior to June 30, 2026, as the bonus is funded by a grant. IBH Counselor - SUD Focus (CSWA or Similar Associate Level Licensure) Grade 7: Annual Starting Pay Range: $60,874.22 - $67,193.75 IBH Counselor - SUD Focus (LCSW or Similar Independent Licensure) Grade 8: Annual Starting Pay Range: $66,955.15 - $73,905.96 Benefits of Working at Outside In: 100% Employer-Paid Medical and Dental Insurance - Plus life insurance at no cost. Retirement Plan - 403(b) with employer contributions after meeting eligibility. Disability Coverage - Employer-paid short- and long-term disability insurance. Generous PTO & Holidays - 21 days of PTO in the first year, increasing annually, plus 13 paid holidays. Loan Forgiveness Eligibility - Qualifies for NHSC Loan Forgiveness Programs (up to $75,000 forgiveness for 3 years of service) and Public Service Loan Forgiveness (PSLF) Licensure Supervision - Support for professional growth and credentialing. Flex & Wellness Benefits - HRA contributions, flexible spending accounts, and an Employee Assistance Program. Discount Program - Exclusive employee discounts on various products and services. Job Description: The IBH Counselor - SUD Focus provides solution-focused brief intervention counseling and case management for clients with substance use disorder, as a part of Outside In's Medication for Addiction Treatment (MAT) Program. Counselor plays a vital role in an interdisciplinary team of Primary Care Providers, Support Specialists, RNs, and other Behavioral Health Counselors. The counselor will assist with referrals and connection to healthcare and treatment resources, as needed. This position is based in a Federally Qualified Health Center (FQHC) in Portland, servicing adults experiencing homelessness, substance use, behavioral health concerns, and other health concerns. Essential Duties Provide substance use and dual-diagnosis counseling to clients with substance use concerns in a primary care setting Identify challenges to accessing MAT for clients and work to increase program capacity Provide program screenings and assessments, determine program eligibility, and support with referrals to higher levels of care, as necessary Facilitate SUD treatment groups Work as a member of interdisciplinary care team in close collaboration with primary care providers, pharmacist, behavioral health clinicians, peer support specialists, and other Outside In staff Provide crisis intervention as needed, including assessment and appropriate referrals. Maintain accurate and timely documentation for all services provided Qualifications Knowledge and Skills Experience providing counseling, case management, and familiarity with medications for addiction treatment Knowledge of dual-diagnosis care for people who use drugs, houselessness, and specialty populations Experience working with people who use and/or inject drugs (PWU/ID) Knowledge and understanding of stages of change and motivational interviewing Excellent organizational skills, attention to detail, and data collection Experience with Federally Qualified Health Centers (FQHC) Experience with Medications for Addiction Treatment (MAT) programming Education Experience Master's degree in social work or closely related field, required Licensed Clinical Social Worker (LSCW) or equivalent, preferred CADC I, II, or III, preferred Bilingual English/Spanish, preferred Working Conditions This job is in a standard medical office environment at our Downtown Clinic located at 1132 SW 13th Ave, Portland, OR. Travel is expected to support other Outside In locations and teams at times. Physical Requirements This job requires operating phones, computers, and other office equipment. Communicating is required regularly. Moving inside the building to other offices and program delivery spaces, as well as moving to surrounding sites, is expected.

Case Managers work as part of a multi-disciplinary service team with culturally diverse transition-age youth (primarily age 16-25) who have experienced homelessness. This Case Manager position utilizes a strengths-based approach to support 15-20 youth in a transitional housing program to build relationship with youth and help them build the skills, healthy supports, and needed resources that allow them to increase health, achieve personal goals, and ultimately connect with and stabilize in the community. For youth in Transitional Housing, successful transitions often include obtaining a stable income and locating a safe, affordable, community living situation. Essential Duties * Build positive relationships with youth through role modeling, mentoring and meeting individually with youth on a regular basis. * Provide initial and ongoing assessments of youth and facilitate the development of a service plans with each participant. * Educate youth about available resources and provide support to access and navigate the resources they need. * Participate in crisis planning and crisis intervention. * Support youth seeking to apply for and be successful in the Transitional Housing Program. * Involve and empower youth participants in generating community, community norms, and sense of ownership within activities and programs. * Assist youth clients in individual and group life skill building through activities and support accessing community resources. * Access flexible funding to assist in meeting needs and removing barriers to success. * Monitor youth participation in other services (employment, education, basic needs and activity services, and shelter) and progress on action steps including participation in homeless youth resources. * Coordinate with Benefits Enrollment Specialists and SNAP Outreach Coordinator to monitor medical insurance and SNAP coverage. * Coordinate with medical personnel as needed. * Make referrals and, as needed, for recovery-oriented supports including mental health and substance use disorders treatment. * Participate as an active member of the Housing Team. This includes being a part of the program staff coverage, participating in housing applicant interviews, participating as a member of the program's Determinations Team, and coordinating with other housing staff to assure that each youth is receiving support in developing and monitor plans to accomplish goals and meet program expectations. * Participate in regular communication with Youth Department and Homeless Youth Continuum staff, including coordination via in-person, e-mail, phone contacts, and meetings. * Complete all required service documentation in a professional, thorough, and timely manner. * Maintain appropriate workplace boundaries and performance at all times.

Youth Specialists assist in facilitating the day-to-day services offered in the Day Services Program and the Transitional Living Program. Support for Day Program and Transitional Living Program services can include assisting with youth skill-building activities, including healthy recreation and art activities, food preparation, and helping ensure a safe and respectful program space. Youth Specialists are also responsible for appropriately responding to crises. The long-term goal of the Day Program and Transitional Living Program is to help youth build the skills needed for self-sufficiency and to be successful in their plan to exit street life. This is an on-call position. Must be available for overnight (awake) shifts in the Transitional Living Program. Essential Duties Build positive relationships with youth through role modeling and mentoring. Help direct new or returning youth to navigate the screening and assessment process. Educate youth about the Homeless Youth Continuum and how to access available services and resources. Engage youth in Outside In program offerings. Be available on-site to residents in Transitional Living Program and/or Day Program during shifts. Provide individualized support to youth. Respond to youth crises as needed. Support the smooth function of the Food Program in the Day Program by participating in food preparation of meals as needed. Assure material and operational support of the Day and Transitional Living Programs. This can include assisting with cleaning/room turnover in the Transitional Living Program and assisting with food preparation/serving of meals in the Day Program as needed. Establish and facilitate effective communication with staff. This includes serving as a conduit of information for teammates and between and among program staff and supervisors. Maintain accurate and timely documentation of all services and interventions in the appropriate data and tracking systems. Commitment to continual learning and quality performance. Participate in discussions, events, workshops, and trainings offered by Outside In. Meet youth worker core competencies. Always maintain professional boundaries and performance. Qualifications Education and Experience One-year relevant experience working with youth, homeless youth, and/or in a drop-in shelter, or housing program. BA/BS in a related field preferred. Strong communication skills. Basic computer skills. Always maintain professional boundaries and performance. Working Conditions This job is located in a residential program and a drop-in day services program for young adults experiencing homelessness, located at 1132 SW 13 th Ave Portland, OR 97205. Program spaces include private and shared residential space, shared staff office space, and drop-in space, including a commercial kitchen. Physical Requirements This job requires operating phones, computers, and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces as well as moving to surrounding sites is expected. Sporadically moves boxes and/or items weighing up to 30 pounds.

The Integrated Behavioral Health Counselor works as part of an interdisciplinary team supporting patients inside of Outside In's downtown primary care clinic. Primary duties include providing brief, solutions focused psychotherapy, assessment, skill development and access to resources as needed. This position acts as a consultant to the primary care provider, providing diagnosis and care plan input and management. Integrated Behavioral Health Counselors work to increase access of behavioral health services. Outside In works to provide high quality care focused to people who have current and historical barriers to accessing healthcare including trans and queer people, houseless people, immigrants, people with disabilities and chronic illness and people who use drugs. This position is eligible for a $4,000 hiring bonus. The selected candidate will receive half of the bonus on their first paycheck and the remaining half on the paycheck following their six-month anniversary. Both payments must be made prior to June 30, 2026, as the bonus is funded by a grant. Work is performed at a Federally Qualified Health Center located at 1132 SW 13th Ave, Portland, OR 97233 , and potentially at other locations as needed. Clinical supervision is provided. Essential Duties Provide behavioral health assessment and brief, solution-focused treatment for clients with medical illness, chronic disease, mental health and/or substance abuse concerns in a primary care Use brief interventions to educate and help clients build skills to better manage sometimes complex health concerns Provide care to patients of diverse ages including pediatric patients Coordinate care with other systems and make referrals to services. Conduct assessment and diagnosis of mental health and substance use disorders Support patient's in accessing gender affirming care, including writing letters for gender affirming surgeries Maintain accurate and timely documentation for all services provided. Consult with interdisciplinary primary care teams to provide education regarding psychosocial treatments Provide crisis intervention as needed, including assessment and appropriate referrals. Assess client need and suitability for access to in-house psych medication management, refer to community mental health as appropriate Collaborate and provide support to members of Integrated Behavioral Health Team including student interns and peer support specialists Qualifications Knowledge and Skills Knowledge Experience working with clients and staff from diverse racial, ethnic, cultural, socioeconomic, sexual and gender identity backgrounds. Experience conducting mental & behavioral health assessments and treatment. Experience in medical health care setting preferred. Experience and interest in working in an inter-disciplinary team setting. Skills Comfort filling multiple roles and switching roles in a fluid manner. Ability to work with high volume of patients Interest in working in a medical setting. EDUCATION EXPERIENCE Master's degree in counseling, social work, or closely related field. Ability to be credentialed as Qualified Mental Health professional (QMHP) Preferred Qualifications: Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LSCW) Certified Alcohol and Drug Counselor/Masters Addictions Counselor (CADC/MAC) credentialed Bilingual English/Spanish Experience with Cognitive Behavioral Therapy, Motivational Interviewing and/or Dialectical Behavior Therapy Experience working with children Experience working in a medical setting Experience working with underserved populations Experience with EPIC or other electronic medical records Working Conditions Physical Requirements This job requires operating phones, computers and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces as well as moving to surrounding sites is expected. Sporadically moves boxes and/or items weighing up to “10” pounds

A Peer Support Specialist is a member of the community they serve and builds trust through sharing similar life experiences. A Peer Support Specialist is also an agent of system change by confronting stigma within systems and communities and providing a role model for recovery. The Substance Use Peer Support Specialist position is a part of the Behavioral Health department, working with the Clinic and Health Services, Integrated Behavioral Health and Medication Assisted Treatment teams. A Substance Use Peer Support Specialist is a person in self-defined recovery from problem substance use, with at least one year of abstinence. ESSENTIAL DUTIES Provides 1:1 peer support and service to those being served Assist with education, setting appointments, and referrals (as requested) Contribute to goal setting, needs assessment and emphasizing strength of peer's voice Provide peer support during transitions and assist with natural supports and formal services Actively collaborate with peer clients and hospitals, other healthcare services, safer use services, SUD/MH treatment, and recovery support services teams Conduct community-based engagement and empowerment activities regarding behavioral health and wellness Provide continuity of communication between clients, social supports, and care providers Make presentations at agencies and community events with coaching (if necessary) Assist individual clients to meet their own self-guided physical, psychological, social, and emotional short-term and long-term needs Assist clients with establishing support networks Provide support and services at times and locations as mutually agreed upon Inform, motivate, and assist individuals to receive effective services Plan and facilitate support groups (i.e./ art in recovery, wellbreity, etc.) Meet with clients on regular basis whether in person, virtually, or over phone (as preferred by client) Advocate for the needs and perspectives of individuals in OI services and communities we serve Support client-directed services and program management Participate in evaluating programs and service systems Documents and maintains client-focused support summaries in a manner that assures compliance Maintains accurate and up-to-date documentation All services shall be provided in a respectful manner Success of the above roles are dependent on knowledge and skills gained from life experiences like that of the client being assisted. This list is not intended to be either prescriptive or all-inclusive Qualifications KNOWLEDGE AND SKILLS Knowledge Knowledge related to navigating active substance use and houselessness Principles and practices of safer use Understanding of ways of reducing harm and health consequences associated with substance use Knowledge about Ballot Measure 110 desirable Knowledge of Naloxone and overdose prevention Crisis prevention or de-escalation tools Skills Ability to work with a wide range of people and interact effectively with different types of people, especially current/former PWUD (people who use drugs) Effective communication and conflict resolution skills Ability to work both independently and collaboratively Ability to collect and document data in a professional, thorough, and timely manner Commitment to continual learning, self-awareness, and self-improvement Ability to set and maintain professional boundaries Education / Experience Proof of COVID-19 vaccination status or approved medical or religious exception on file is required Self-identification as a person in recovery Eligible and able to be State Certified as an Addiction Peer Support Specialist preferred skills Bilingual (preferred) Able to advise and help navigate the criminal justice system as it relates to drug use One year experience working in a behavioral health treatment setting and/or providing peer support mentoring or services Peer Support Specialist certification or equivalency Valid driver's license and auto insurance Working Conditions This job includes working in an office environment, in community and at other community-based organizations. This means that the employee will meet with peers in community locations which may include the participant's home, syringe access services/harm reduction center, clinical facilities, etc. Physical Requirements Must pass pre-employment background check including clearance by DHS Background Check Unit Must be able to fulfill the listed duties within this position description with or without reasonable accommodations

The Resource Navigator is a trusted member of the team who supports clients within primary care to navigate health and social service systems to improve overall health and wellbeing. The Resource Navigator is an integral part of the primary care team. They provide responsive, trauma informed outreach, engagement, health education, care coordination, advocacy, and system navigation services primarily for individuals experiencing homelessness, poverty, behavioral health concerns, substance use, and other social determinants of health. Essential Duties Conduct outreach to individuals in the clinic and community Build trusting, non-judgmental relationships with clients using a trauma informed approach Assist clients in accessing health care, behavioral health, housing, financial assistance, and community resources Advocate for client needs with service providers while supporting client autonomy Be an engaged team member of the Patient Centered Primary Care Medical Home care team Interviews clients/patients to obtain basic data, past medical history, etc. Implements individual and community assessment and treatment plans Deliver culturally relevant health education on topics such as preventative care, chronic disease management, sexual health, mental wellness, and substance use Support clients in understanding treatment plans, medication adherence, and self-management strategies Promote health literacy and help clients navigate insurance, benefits, and community systems Assist patients with paperwork and or referrals as needed Assist with MyChart navigation Assists in creating a positive and supportive work environment; enforces a safe workplace; establishes a culture of teamwork and communication; creates a workplace that promotes the organizational values and promotes an environment respectful of living and working in a multicultural society Foster and maintain up to date relationships with community partners, resources, organizations, and opportunities to remove barriers and ease access to services Follow up with patients who request resource assistance through the PRAPARE tool Meet with patients for warm hand-offs after primary care physician appointments to review and update care plan with Panel Care Coordinator and Integrated Behavioral Health Counselors Participate in daily huddles, case consultations, interdisciplinary care planning and team meetings Communicate client updates, barriers, and successes to medical, behavioral health, and social service staff Provide peer level insight into community needs and support care team decisions Participate in process improvement projects pertaining to this role When necessary, accompany patients to appointments Maintain accurate, timely, and complete documentation of all patient encounters and complete reporting requirements according to organization standards Track client contacts, referrals, outcomes, and care plans Follow HIPAA, 42 CFR Part 2, and organizational compliance requirements Follow up with patients when there are missed medical appointments and patient navigation sessions to initiate outreach and missed appointment procedures, as necessary. Attend and represent the organization at in-service trainings, meetings, and professional conferences at the request of or with the approval of supervisor Maintain strict confidentiality in accordance with agency policies Other duties as assigned Qualifications Knowledge and Skills Knowledge Understanding of issues involved in mental health, substance use, sex work, houselessness, diabetes, and particularly all other whole person health issues related to primary care. Knowledge of trauma informed care, harm reduction and comfortable around non-abstinence-based programs and environments Experience and interest in working in an interdisciplinary team setting Skills Proficient with Microsoft office Suite Ability to learn and document within organizational electronic health record system Ability to handle crises and multiple tasks in a setting with a high volume of patients. Excellent communication skills Flexible and adaptable in response to changing patient and health care providers' needs Commitment to the mission of care coordination Passionate, trustworthy, and empathetic when working with patient Able to assist in warm hand-offs, sometimes in person, from agency to agency and/or assist with appointments such as with the DMV, Tri-Met, etc. Ability to work independently with timely follow through Ability to complete all required documentation and information input in a professional, thorough, and timely manner Ability to effectively navigate technologies used in this position including Epic OCHIN, MS Office Applications, and Windows Server Ability to travel to various sites, outreach, community, and networking events Ability to work with people from diverse backgrounds Ability to provide timely, effective, and efficient customer service to the community, clients, and other employees Ability to interact patiently with individuals making inquiries regarding various programs and services who may have little or no experience or knowledge of services provided Ability to communicate and express ideas effectively both orally and in writing with co-workers and community partners Time management skills, multitasking, and ability to work under pressure to meet deadlines Ability to learn and perform health screening tests that require simple math Ability to adhere to professional boundaries and ethics Must adhere to Federal and State OSHA guidelines, including timely completion of mandatory trainings Education Experience Two years of relevant experience and competency working with unhoused populations, people with behavioral health concerns, and/or people with chronic health conditions, required Credentialed as a Community Health Worker (CHW), required or within 6 weeks of hire Knowledge of various health issues, conditions, and cultural health practices of communities served Knowledge of healthy lifestyles and self-care strategies Knowledge of behavioral health challenges and their connection to physical health Knowledge of health behavior theories and basic public health principles Knowledge of the health and social service systems common in the United States as well as community health agencies Working Conditions This job includes working in a standard office environment, and may include a variety of community locations to support connection to resources. This means that the employee will meet with participants in community locations which may include the DMV, TriMet office, and other surrounding community settings. Physical Requirements [adjust as needed] This job requires operating phones, computers, and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces as well as moving to surrounding sites is expected. Sporadically moves boxes and/or items weighing up to 20 pounds. This position will require travel within the community with ability to drive being preferred.

The Substance User Engagement Specialist provides safer substance use and injury and infectious disease prevention services to over 200 clients a day. These services include Hepatitis C and HIV disease testing, as well as education and safer use counseling for substance users. The Substance User Engagement Specialist will also train clients and community members on using naloxone to prevent overdose. They will direct new or returning clients to appropriate Outside In programs and educate clients on how to access available services and resources in the community. This position will also help ensure a safe, peaceful neighborhood by monitoring agency buildings and public spaces. The Substance User Engagement Specialist will support staff in respectfully enforcing rules and assisting with intervention and de-escalation when there is problematic behavior. We are an equal opportunity employer dedicated to a workforce that is reflective of the communities served. Essential Duties Provide safer substance use services. Provide HIV and Hepatitis C prevention education and testing. Conduct overdose prevention and Naloxone trainings. Supervise and support volunteer staff. Provide Oregon Health Plan support to people who are using substances. Engage with clients of Outside In's Youth Department, Medical Clinics, and Substance User Engagement Services. Monitor drug-related behavior, camping, and sleeping in the neighborhoods, passageways, and common spaces of Outside In's buildings. Be aware of exclusion and incident reporting procedures. Assist staff in issuing and following up on exclusions and incident reporting paperwork. Assume other duties as requested by the Program Manager (?) Technical Requirements: Microsoft Office Suite (Word, Excel, Outlook) Windows Server Qualifications EDUCATION EXPERIENCE Experience working with people who use substances, are homeless, and/or high-risk youth and adults. Demonstrated ability to maintain current knowledge of medical and social issues and information involved in substance user risk and injury reduction and prevention theory, alcohol & drug treatment, and HIV and Hepatitis C prevention education theory (through degree or certificate education, training, independent study, and/or experience). Familiarity with issues related to the sex industry. Experience with group facilitation and active listening. Understanding of issues facing homeless youth and adults. Experience providing HIV/Hepatitis C prevention education and interventions. Good communication skills, both written and oral. Strong professional boundaries with clients and staff. Good organizational skills. The ability to work respectfully with people from a wide range of backgrounds. Working Conditions This position is in a typical office and service delivery space, with moderate noise most of the time. Physical Requirements This job requires operating phones, computers, and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces, as well as moving to surrounding sites, is expected. Sporadically moves boxes weighing up to 10 pounds.

Outside In is a patient-centered, primary care outpatient clinic. Medical Assistants work in a team to serve diverse, homeless, and underserved populations of all ages. Medical Assistants will work with other staff and providers to support patient care, including clinical, administrative, mobile clinic, and general duties within the scope of the Medical Assistant practice. Medical Assistants may be scheduled and expected to report to work at the main clinic or various outreach sites. Salary Range: Medical Assistant 1 (without certification): $23.70 to $26.16 Medical Assistant 2 (with certification): $25.64 to $28.30 Essential Duties * Obtain and document patient history, vital signs, and other established screening procedures. * Assist with examinations, procedures, and treatments. * Prepare and administer medications, injections and immunizations. * Recognize and respond to emergencies. * Apply principles of aseptic technique and infection control. * Perform CLIA waived tests (HgbA1C, HIV, Hgb, UA, and Strep). * Work as part of Mobile Medical Outreach. * Performs basic administrative medical assisting functions. * Facilitate relationships between providers and referral coordinators to assure image scheduling and referrals to other agencies and medical specialists. * Treat all patients with compassion and empathy. * Explain methods of health and disease prevention * Participate in quality improvement and workflow development * Assist in training of medical assistants. * Comply with established risk management and safety procedures including all required trainings.

The primary role of this position is to assist with the coordination and service provision of the ROSE program. ROSE is a project of the Multnomah County Homeless Youth Continuum that establishes and maintains recovery-oriented services to improve engagement and treatment navigation and support for homeless youth (aged 16-24) considering or involved in substance use and/or behavioral health recovery. This position provides leadership for development of peer-delivered services within Outside In and supports the integration of effective peer-delivered and other recovery engagement and support services within the Homeless Youth Continuum. Essential Duties Staff support and development: Provide supervision to ROSE staff Elevate and empower peer staff: Provide individual and group supervision specific to the peer support lens, to direct reports Provide staff coaching and support (“clinical supervision”) to Peer Support Specialists within Outside In and Peer Mentors employed by ROSE partner agencies. Provide staff substance use education training Provide training and orientation to Outside In and ROSE staff on various topics Serve as the agency lead to ensure timely state credentialing of Peer staff Organizational development of peer work: Engage in ongoing learning about the peer movement to inform the implementation of best practices within Outside In. Establish and maintain effective connections with peer service providers. Participate in strategic planning in the expansion of training, coaching and utilization of Peer staff within Outside In and with partner agencies and organizations. Support supervisors of peer staff to effectively coach and develop peer staff. Support the development of career ladders for peer staff. Evaluate and support updates of organizational policies that support a peer practice lens. Participate in HYC's TIC Supervisors group to support effective utilization of ROSE peers within the HYC. ROSE Coordination: Lead ROSE Peer Mentor hiring, orienting, and training processes. Facilitate and ensure effective communication across all HYC partners and beyond. Support engagement, cohesion, and coordination of all partners in the cross-agency ROSE project. Create, coordinate, and communicate Peer Mentors' schedule. Schedule ROSE Peers within the HYC to ensure coverage of priority peer shifts. Work with Peer Mentors and available resources to establish a schedule of regular clean and sober recreational activities both on-site and off-site. Establish a presence in areas where homeless youth engage, including Safety Service locations, to build rapport with youth and provide information on services, programs and groups available. Provide Peer Mentors with a range of experiences and exposures to partner agencies. Schedule and ensure facilitation of all ROSE trainings, meetings, and retreats. Facilitate ROSE Specialists' meetings. As part of this meeting support and validate ROSE peers within the HYC. Facilitate review and update of ROSE Partner agreements and systems, including the Peer Mentor manual. Oversee ROSE budget and at least part of the M110 budget for Outside In. Participate in Agency Wide Substance Use planning and programming. Recovery-Oriented Services: Work with program staff from Homeless Youth Continuum Agencies (HYC), including Peer Mentors, to be visible in the community and amongst the youth who are accessing services. Provide substance use screenings. Provide recovery engagement and support services. Provide counseling. Provide group recovery support services. Participate in crisis planning and crisis intervention, which may include afterhours work. Provide recovery navigation services. Provide relapse prevention supports. Provide client assistance as needed and within project and agency policies and procedures. Ensure timely, thorough documentation of project services and outcomes. Qualifications Knowledge and Skills Knowledge Thorough knowledge and understanding of adolescent development, boundaries and ethics, suicide intervention, behavioral health first aid, stages of change theory, and motivational interviewing Skills Strong organizational skills, attention to detail, and focus on data collection. Ability to work with a variety of clients with presentations of behavioral health, substance use, and co-occurring issues. Ability to work and interact effectively with different types of people. Ability to provide services consistent with the Homeless Youth Continuum's Youth Worker Core Competencies. Good communication and conflict resolution skills. Ability to work both independently and as a member of a team. Ability to support agency goals and the operational functioning of the ROSE Program, Youth Department and, as applicable, the Behavioral Health Department. Ability to complete all required documentation and information input in a professional, thorough, and timely manner. Commitment to continual learning and quality performance. Ability to maintain professional boundaries and performance at all times. Ability to navigate technologies used in this position including Credible Behavioral Health Electronic Health Record, MS Office Applications, and Windows Server. EDUCATION EXPERIENCE Credential in chemical dependency (CADC or MAC) or other credential in a behavioral health or substance use disorders treatment field. Three years' experience in substance use disorders and/or co-occurring counseling. Experience as a supervisor, including demonstrated competency in leadership, wellness, oversight an evaluation of services, staff development, and ability to implement policies and procedures. Desired but Not Required Peer support specialist training completed Experience supervising peer staff Experience providing co-occurring disorders treatment / counseling Experience with relevant treatment models including but not limited to motivational interviewing, and integrated dual diagnosis treatment Spanish/English bilingual fluency preferred Valid drivers' license with ability to be insured to drive participants in an agency vehicle or car share vehicle Working Conditions This job includes working in a standard office environment, drop-in and other homeless youth continuum locations, as well as a variety of community locations to support effective recovery-oriented service provision. This means that this role will meet in a variety of partner service locations and with participants in community locations which may include the participant's home, hospital, and other surrounding community settings. The employee will be responsible for transporting participants in a rented vehicle. This job is officed in a standard office environment at our Downtown building located at 1132 SW 13th Ave Portland, OR. Local travel is expected in this role. Physical Requirements This job requires operating phones, computers, and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces as well as moving to surrounding sites is expected. Sporadically moves boxes and/or items weighing up to 25 pounds.

The Integrated Behavioral Health Counselor works as part of an interdisciplinary team supporting patients inside of Outside In's downtown primary care clinic. Primary duties include providing brief, solutions focused psychotherapy, assessment, skill development and access to resources as needed. This position acts as a consultant to the primary care provider, providing diagnosis and care plan input and management. Integrated Behavioral Health Counselors work to increase access of behavioral health services. Outside In works to provide high quality care focused to people who have current and historical barriers to accessing healthcare including trans and queer people, houseless people, immigrants, people with disabilities and chronic illness and people who use drugs. This position is eligible for a $2,000 hiring bonus. The selected candidate will receive half of the bonus on their first paycheck and the remaining half on the paycheck following their six-month anniversary. Both payments must be made prior to June 30, 2026, as the bonus is funded by a grant. Work is performed at a Federally Qualified Health Center located at 1132 SW 13th Ave, Portland, OR 97233 , and potentially at other locations as needed. Clinical supervision is provided. Essential Duties * Provide behavioral health assessment and brief, solution-focused treatment for clients with medical illness, chronic disease, mental health and/or substance abuse concerns in a primary care * Use brief interventions to educate and help clients build skills to better manage sometimes complex health concerns * Provide care to patients of diverse ages including pediatric patients * Coordinate care with other systems and make referrals to services. * Conduct assessment and diagnosis of mental health and substance use disorders * Support patient's in accessing gender affirming care, including writing letters for gender affirming surgeries * Maintain accurate and timely documentation for all services provided. * Consult with interdisciplinary primary care teams to provide education regarding psychosocial treatments * Provide crisis intervention as needed, including assessment and appropriate referrals. * Assess client need and suitability for access to in-house psych medication management, refer to community mental health as appropriate * Collaborate and provide support to members of Integrated Behavioral Health Team including student interns and peer support specialists

Outside In is a patient-centered, primary care outpatient clinic. Medical Assistants work in a team to serve diverse, homeless, and underserved populations of all ages. Medical Assistants will work with other staff and providers to support patient care, including clinical, administrative, mobile clinic, and general duties within the scope of the Medical Assistant practice. Medical Assistants may be scheduled and expected to report to work at the main clinic or various outreach sites. Salary Range: Medical Assistant 1 (without certification): $23.70 to $26.16 Medical Assistant 2 (with certification): $25.64 to $28.30 Essential Duties Obtain and document patient history, vital signs, and other established screening procedures. Assist with examinations, procedures, and treatments. Prepare and administer medications, injections and immunizations. Recognize and respond to emergencies. Apply principles of aseptic technique and infection control. Perform CLIA waived tests (HgbA1C, HIV, Hgb, UA, and Strep). Work as part of Mobile Medical Outreach. Performs basic administrative medical assisting functions. Facilitate relationships between providers and referral coordinators to assure image scheduling and referrals to other agencies and medical specialists. Treat all patients with compassion and empathy. Explain methods of health and disease prevention Participate in quality improvement and workflow development Assist in training of medical assistants. Comply with established risk management and safety procedures including all required trainings. Qualifications Knowledge and Skills Knowledge Knowledge of infection control principles and practices. Knowledge of HIPAA laws and patient rights. Skills Able to work with people from diverse ethnic, cultural, socioeconomic and sexual preference backgrounds. Education and Experience Must have completed a Medical Assisting program with an externship or 2 years of experience in a medical office setting as a Medical Assistant within the last 5 years. Must be certified with one of the following: AAMA or CCMA or NCCT. Prior experience using an Electronic Health Record is preferred . Bilingual English/Spanish preferred Technical Requirements: EPIC Microsoft Office Suite Windows Server Working Conditions The work environment is a medical clinic. Physical Requirements standing, walking, sitting, bending, and lifting up to 20 pounds throughout the day.

The Housing Program Manager oversees a 28-unit Transitional Living Program and facility and must ensure program coverage and staffing 24 hours a day, 7 days a week. The person in this role must also be available on-site to clients as needed. In ensuring program coverage, the Housing Program Manager must be flexible in their availability to fill shifts when no other staff is available. The person in this role should be able to utilize harm reduction, motivational interviewing, and stages of change, trauma-informed care, and youth development philosophies in problem-solving, crisis planning, and crisis intervention. The Housing Program Manager works within Outside In's Youth Services Department and reports to the Youth Services Director. Essential Duties Positive Youth Engagement, Life Skills Coaching, and TLP Programming: * Support a coordinated team of staff to facilitate and create a healthy program environment, including but not limited to: * Working with program staff to establish a schedule of regular pro-social activities. * Supporting youth plans as created with case managers, employment and education support, and counselors, coordinating resources to remove barriers and enhance youth's opportunities for success. * Participating in and supporting crisis planning and crisis intervention services. * Facilitate youth engagement from program orientation to case manager and contact person engagement, while supporting the education of resources such as services to support youth in life skills development. * Build positive relationships with youth through role modeling and be responsive to addressing youth needs and concerns. * Coach participants in problem-solving to identify healthy options, practice skills, and resolve conflict. * Involve and empower youth participants to see themselves as partners in the success of the Transitional Living Program space and services. * Support connections to recovery-oriented and behavioral health services in support of resident wellness. * Provide client assistance and program supplies as needed and within project and agency policies and procedures. * Support youth in understanding and meeting program expectations. Program Operations and Management: * Develop, update, and maintain program expectations and operational policies, procedures, and safety practices for the Transitional Living Program. * Support program occupancy through outreach, referral, and screening processes, including: * Retention, safe exits, and follow-up among residents. * Monitoring program vacancies and outcomes. * Maintain a clear and equitable waiting list system for youth interested in the Transitional Living Program. * Maintain availability in an on-call rotation and staff the program as coverage needs arise, including the coverage of shifts outside of standard business hours. * Work with the program staff to evaluate team cohesion and implement program changes. * Assist in budget planning processes and oversee Transitional Living Program budget and expenditures. * Evaluate and support updates of policies and practices that support effective youth engagement and program activities. * Assist in providing material and operational support in programs. * Complete all required reports in a thorough and timely manner. * Maximize program occupancy through outreach, referral, and screening processes. * Maintain the waiting list system for youth interested in the Transitional Living Program. * Monitor program vacancies and support high rates of retention, safe exits, and follow-up among residents. * Develop, update, and maintain program expectations and operational policies, procedures, and safety practices for the Transitional Living Program. * Ensure compliance with Transitional Living Program funder and other legal requirements. * Review safety practices in the program with the program manager, other members of the Youth Department Leadership Team, and the Agency's Safety Committee to ensure that safety standards are met and maintained. * Support youth in understanding and meeting program expectations. * Educate youth about expectations. * Encourage youth involvement in the program and success in meeting program agreements. * Participate in resident follow-up when concerns arise, or agreements are not met. * Hire, train, and supervise on-call staff, ensuring program coverage at all times. * Work with the Housing Program Manager and the team of program staff to evaluate team functions and implement program changes. * Oversee Transitional Living Program supply budget and expenditures, ensuring that program supply needs are sought in the most cost-effective manner. * Assist in providing material and operational support in programs. * Ensure housing spaces and supplies are safe and functional by coordinating with facilities and program staff regarding housing facility needs. * Ensure that program supplies, including client assistance supplies and other equipment/materials, are available for clients and staff as needed. * Ensure program supply inventory is stored in an organized fashion. * Coordinate with the facilities and maintenance personnel and program staff with a focus on the seamless operation of the program, including maintenance and basic upkeep of the program space. * Support updates and implementation of policies and practices that support effective youth engagement and program activities. * Support documentation of all program services, and the completion of all required reports. * Support the operational needs of other Youth Department programs as time allows. * Assist in the facilitation of Department and Program Meetings. Staff Support and Development: * Hire, train, and supervise program staff. * Ensure quality provision of a range of program resources, individual supports, life skills coaching, and other skill-building activity options for youth, including supporting participant access to Food Program resources. * Establish a culture of empathetic interpersonal communication with staff. Ensure staff documentation of services and interventions meets program and funder requirements. * Maintain and establish a safe and healthy work environment, engaging staff's assistance in doing so while making organization health and safety standards and adherence to legal regulations easy to understand. TLP Integration with Youth Services and HYC: * Work cross-departmentally with other Youth Department staff, and Homeless Youth Continuum (HYC) partners to support youth accessing the Transitional Living Program. * Ensure coordination of participant services, including referrals and transfers to other programs. * Facilitate and maintain empathetic and clear communication and relationships with HYC partners and other community organizations to coordinate cooperation regarding service needs for participants.