Outside Sales Representative Skills

• Established relationships with commercial landscaping accounts and built entire customer base by providing excellent communication, customer service and product knowledge.
• Promoted to Outside Sales Representative due to positive customer relations and product knowledge and relocated to Indianapolis for this promotion.
• Provided client consultations to increase product knowledge and influence relationship development utilizing comprehensive product knowledge of the steel industry.
• Conducted formal sales training to dealer Sales Representatives that improved product knowledge and ability to educate potential customers.
• Developed repeat business and customer loyalty by insuring the highest quality customer support through product knowledge and education.
• Developed strong relationships with existing customer base by providing sales support and assisting with expanding product knowledge.
• Provide technical product knowledge to customers about products/services while emphasizing value proposition and building strong relationships.
• Conduct product knowledge presentations highlighting product features and benefits while providing guidance for accurate application specification.
• Developed extensive product knowledge and provided knowledge to customers in presentations and through customer service.
• Implemented advanced communication skills and product knowledge to positively represent brand and corporate image.
• Provided excellent customer service through problem resolution, product knowledge, and parts availability.
• Initiated training seminars throughout the territory designed to increase product knowledge and name recognition.
• Develop product knowledge of equipment and inventory through regular communication with vendors and manufacturers.
• Share product knowledge with distributors, contractors and customers while providing personal recommendations.
• Exemplified strong product knowledge to deliver technical assistance relating to cutting tool applications.
• Work closely with supplier representatives to maintain current up-to-date product knowledge and promotions.
• Attended training seminars to ensure outstanding customer service and quality product knowledge.
• Assessed customer needs, offered product knowledge and presented integrated solutions.
• Developed product knowledge about agriculture equipment and presented information to producers.
• Pursued clients with extensive product knowledge by personalizing industry standard.

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• Implement company initiatives into sales territory - Maintain positive relations with faculty members, administrative assistants and college bookstore personnel.
• Direct Outside Commissioned Sales of Specialty printing and mailing services to commercial and institutional accounts Started newly created sales territory.
• Maintained and developed an extensive sales territory with specific attention toward bringing in new business and maintaining those accounts.
• Demonstrated tenacity and resilience in a highly competitive market, outselling all other contractors in my sales territory.
• Manage warehouse manufacturing environment, shipping & receiving, forklift and delivery driver, move into outside sales territory
• Developed and maintained sales territory by establishing relationships with Interior Designers and New Home Construction Builders.
• Assigned business development responsibility for a new sales territory across major markets in five Midwest states.
• Recruited to develop and drive business opportunities and expand product portfolio within designated sales territory.
• Developed a successful business to business sales territory in Central Virginia utilizing outside sales calls.
• Explored sales territory and maintained existing customers consistently exceeding sales quotas by approximately 25%.
• Covered government sales territory, including federal and military bases and sales throughout western Washington.
• Maintained responsibility of sales territory marketing products and solutions pertaining to customer maintenance needs.
• Established sales territory in Boston area for leading manufacturer and supplier of business stationery.
• Recommended changes in personnel assignments and telesales territory configurations that would optimize sales results.
• Service sales territory by expanding customer base and increasing product sales to existing customers
• Developed new sales territory for start-up telecommunications unit of major service provider.
• Identified potential new customers and target accounts in established sales territory.
• Serviced existing accounts while establishing new accounts in sales territory.
• Managed sales territory for commercial and industrial paint contractors.
• Maintained company website and maintained large geographical sales territory.

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• Created unique marketing strategy for new restroom sanitizing service, performing on-site demonstrations that dramatically impacted sales goals.
• Managed accounts effectively within assigned territory that led to achievement of all sales goals.
• Managed to achieve sales goals and grow business in an economically challenged environment.
• Assigned residential territory assignments include weekly sales goals and daily target attempts.
• Recognized for achieving sales goals and accurately forecasting new business.
• Key Achievements 1 Expanded Sales Revenue in Assigned Account Base 2 Consistently Achieved Designated Sales Goals 3 Proposed Total Solutions to Customers
• Service Sales Representative: Responsible to the Operations Manager for successful accomplishments of outside sales goals through discovery sales solution process.
• Collaborated with cross-functional teams to develop detailed action plans; achieved optimal results within the territory and exceeded set sales goals.
• Assessed referral trend activity for all accounts and developed creative marketing strategies to increase patient intake and achieve personal sales goals.
• Knock on a minimum number of doors on a daily basis to meet or exceed daily and weekly sales goals assigned.
• Organized and communicated daily office sales meets, trained and mentored 10 sales people to meet and exceed daily sales goals.
• Achieved at least 120% of sales goals yearly; ranked within the top 13% for first-year sales representatives.
• Exceeded company sales goals each year by 10% and increase new customers accounts by 15% of targeted goals.
• Create bids and negotiate discounts for large orders while maintaining company profit margins and meeting individual product line sales goals.
• Achieved ambitious sales goals through solid execution of well-planned strategies, selling proprietary, enterprise-wide, high-speed data transformation software.
• Conducted business to business outside sales calls while seeking innovative ways to achieve monthly sales goals and customer service numbers.
• Planned and implemented direct mail campaigns to achieve sales goals, Number 4 in leading sales out of 20 reps.
• Take payments over the phone and in person, enter in sales, and meet weekly and monthly sales goals.
• Attained or exceeded personal sales goals by 10%, and led new account development on a monthly basis.
• Tracked sales data for all 300+ accounts and achieved notable growth through meeting sales goals and placing new product.

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• Provided customer service technical support to clients worldwide Created and efficiently organized a customer records database for internal billing systems.
• Served as primary contact between company, customers, and training departments ensuring efficient communication for superior customer service.
• Ensured compliance with Accounts Receivable to guarantee timely delivery while providing the absolute highest quality of superior customer service.
• Set appointments and prepared extensive presentations for prospective clients; conducted face-to-face consultations while providing excellent customer service.
• Maintain outstanding relationships and develop new opportunities with current clients by delivering outstanding customer service with quality products.
• Establish lasting business relationships with clients while demonstrating excellent account management, customer service and follow-up skills.
• Provided constant communication and excellent customer service to my clients with face-to-face to contact for reassurance.
• Warehouse Manager, then Outside Sales Representative, handling individual client accounts and one-on-one customer service/sales.
• Maintain customer satisfaction while providing solid customer service through conflict resolution and through meeting customer needs.
• Developed and maintained relationships with clients and prospects through effective account management and customer service.
• Provided outstanding customer service and post sales satisfaction facilitating long term relationships for repeat business.
• Provided exceptional customer service and maintained a professional demeanor in a fast paced sales environment.
• Demonstrated effective customer service and support through increased sales volume within assigned Kansas City territory.
• Excelled in customer service, problem solving, product/competitor knowledge, and organization/time management.
• Developed and maintained extensive client base through cold-calling and excellent customer service.
• Managed territory by providing customer service and updated product and sales information.
• Maintain acceptable profit margins without alienating customers, through superior customer service.
• Generated and maintained industry relationships through superb customer service and follow up.
• Streamlined customer service and finance support for all Verizon National Sales Representatives.
• Write annual performance and evaluations on Assistant Customer Service Representatives and staff.

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• Develop new customer base for this manufacturer of industrial pressure sensitive tapes within aerospace, motion picture and manufacturing industries.
• Maintained and strengthened existing Caterpillar customer relationships in assigned territory while expanding customer base to increase market share and profits.
• Recruited by Gold based upon my success at National Business Systems in penetrating their territory and established customer base.
• Inherited small established customer base and significantly improved gross sales and margins by developing and maintaining valuable client relationships.
• Increased territory sales by developing new customers while successfully managing and servicing existing customer base.
• Cultivated relationships with customer base in the asphalt industry and started new customer relationships.
• Cultivate relationships with existing customer base to reaffirm current business partnerships and assure sales.
• Increased customer base by approximately 25 accounts by building relationships with key decision-makers.
• Prospected and developed customer base while maintaining strong business relationships with existing clientele.
• Maintained excellent rapport with existing customers and successfully developed new customer base.
• Developed extensive customer base consisting of General Contractors and Rental/Leasing Retail operations.
• Develop and maintain key relationships within a predominately untapped customer base.
• Maintained and developed customer base for a hotshot freight delivery company.
• Self-employed manufactures gift representative; sales relationship with existing customer base.
• Pioneered telemarketing efforts to create up-sell opportunities to existing customer base.
• Increased existing Architectural- Engineering-Construction customer base in Chicago by 34%.
• Contributed to the business development efforts and expanded customer base.
• Develop and maintain industrial customer base through continual customer interaction.
• Facilitated and increased United Rentals customer base in assigned territory.
• Implemented sales calls with existing customer base of approximately 500 accounts

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• Conducted 20-30 cold calls weekly and regularly visited existing clients to nurture relationships and encourage repeat/referral business.
• Managed and serviced existing customers while also growing business by acquiring additional customers by making cold calls.
• Initiated cold calls to potential residential and business customers.
• Worked on lead generation, conducted cold calls, and met with nurses and staff to set up concierge health services.
• Identify prospective new private companies and local government agencies via cold calls and inbound inquiries in assigned territories for business growth.
• Solicit new advertising clients via cold calls to local businesses and following up on leads from personal referrals and telephone inquiries.
• Conducted cold calls on a weekly basis which turned into an additional 100 revolving accounts in a period of 18 months.
• Averaged a minimum of 12 in-person cold calls a day that built a database of competitor s contract expiration dates.
• Generated sales leads through cold calls and client referrals and coordination of direct mail campaigns by targeting specific market segments.
• Back to back cold calls - up to 100 per day for purposes of signing up for disaster relief services.
• Achieved a 64% profit from start-up through successful business to business sales, cold calls, and outside sales.
• Perform an average of 16 in person cold calls per day, sold and average of one account per day.
• Utilized cold calls, prospecting, and referrals to sell and upgrade water filtration services to commercial customers in Chicago.
• Make cold calls, schedule visits to current and prospective clients/customers, effectively manage all stages of sales cycle.
• Initiate and close sales with cold calls and field visits to home builders, home owners, and businesses.
• Conducted cold calls via telephone and outside face-to-face meetings to establish and build partnerships for sale of fresh seafood.
• Performed cold calls, presented product features, negotiated prices, and helped analysis consumer needs for our product.
• Make cold calls by phone and in-person to increase accounts; Offer enticing deals and negotiate to close account.
• Conducted cold calls and maintained constant dialogue with existing and new customers, coordinated meetings, and many cold calls
• Averaged 120 warm calls per week, along with 50 cold calls in the field as company standard.

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• Organized territory, generated new clients while servicing existing client base including initiating government contracts.
• Project coordination overseeing all estimates, installation and scheduling while establishing new clients.
• Schedule appointments and aggressively prospect new clients including residential and commercial business owners.
• Developed new clients and maintained/upgraded existing clients.
• Established relationships with new clients while maintaining and growing existing accounts Tracked clients sales and provided assistance in their marketing strategy.
• Developed new sales leads and actively prospected new clients daily through cold calls and warm leads from provided and self-generated call-lists.
• Account Acquisition: Acquired new clients by methods of cold calling, research techniques, networking and personal contact list.
• Scheduled appointments with existing and new clients to discuss products, services promotions, investments, and other financial offerings.
• Canvassed territories for new clients including doing demos and explaining company's advantages over other product lines and hair colors.
• Upgrade current clients in addition to acquisition of new clients for human resource management service, benefit administration and payroll.
• Prospected for new clients via cold calls and B-to-B prospecting, conducted sales calls, negotiated and closed sales agreements.
• Partnered with clients to develop creative advertising strategies and solutions, cultivated new clients and managed an account list.
• Serviced existing accounts and developed new clients from a base composed of drug chains, wholesalers and account headquarters.
• Managed account portfolio of 120+ and grew existing client base while generating new clients by utilizing consultative selling strategies.
• Acquired new clients by identifying and managing prospects, researching, networking, and executed daily cold calls.
• Worked on straight commission so I had to be very self motivated and creative for finding new clients.
• Prospect and call new clients to gain and expand customer base for high-end, GM certified conversion vehicles.
• Conduct meetings with staff to discuss potential new clients, new orders and any service issues or concerns.
• Generate leads and prospect new clients in electronics and precision assembly within Northern Illinois & Eastern Wisconsin territory.
• Developed an internal marketing plan to attract new clients and offer new products and services to existing clients.

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• Researched general contractors and built strong relationships to become a primary subcontractor and secure ongoing opportunities to bid on commercial projects.
• Cultivated relationships with direct decision makers including plant managers, Sr. purchasers, general contractors and architects.
• Estimate material take-offs and contact prospective commercial general contractors prior to award of landscape and irrigation contracts.
• Maintained excellent long term relationships with customers, contractors and general contractors and all Product Manufactures.
• Marketed company equipment to general contractors and military representatives at Fort Hood, Texas.
• Partner with Landscape companies and General Contractors in designing commercial and residential developments.
• Experienced in selling to general contractors, sub-contractors, facilities management and government.
• Direct affiliation with General Contractors and Project Managers on large commercial projects.
• Position required prospecting, lead generation and closing with General Contractors.
• Established, develops and maintains business relationships with general contractors.
• Called on commercial general contractors throughout greater Houston area.
• Maintained business relationships with general contractors.
• Conducted on-site visits to general contractors, sub contractors, distribution centers, code officials, architects and owner developers.
• Identify and follow-up with potential new clients by building relationships with landscape architects, general contractors, and commercial customers.
• Worked closely with builders, general contractors, architects, estimators and home owners on supplying there building material needs.
• Account management of new and existing accounts while maximizing revenue by targeting Contractors, Dealers, and General Contractors.
• Worked with general contractors on project sites to meet deadlines, budget projections, and coordination of product installation.
• Hired for promoting and selling commodity materials to assigned accounts of Custom Home Builders and General Contractors.
• Called on Architects, Engineers, and General Contractors to establish what was code for the structure.
• Formed new relationships with general contractors to identify specific needs and placed skilled labor in contracted work.

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• Managed activities directly related to providing, promoting and upgrading services while displaying a positive attitude throughout customer relations.
• Opened new accounts and maintained current accounts * Large regional territory with excellent customer relations * Supervised month-end inventories
• Provided strategic customer relationship management techniques to maintain client satisfaction, retention and support ongoing business.
• Worked directly with customers assisting in sales, resolving problems and ensuring productive customer relations.
• Analyze construction equipment needs by developing intense customer relations with contractors and purchasing agents.
• Managed outside sales from account development through customer relationship management for two distinct organizations.
• Developed goal achievement, extensive skill in prospecting, communications and customer relations.
• Build customer relations and grow new and existing customer base within territory assigned
• Opened vendor agreements with multiple new customers while maintaining current customer relations.
• Develop and build customer relationship to ensure chemical program effectiveness and satisfaction.
• Developed customer relations in a new territory for a national distribution company.
• Worked unfailingly in the customer relationship management database to fill sales funnel.
• Visited prospects to demonstrate products and establish or maintain customer relationship.
• Managed large territory, sales pipeline and customer relationship management software.
• Managed customer relations, while expanding market and identifying new opportunities.
• Maintain an exceptional customer relationship by providing industry experience and knowledge.
• Developed assigned territory, maximized sales & maintained positive customer relations.
• Develop positive customer relations in order to maintain existing industrial accounts.
• Maintained current customer relations through relationship building and excellent customer service.
• Position Responsibilities: Customer Relations, Sales, Maintained Customer Inventory

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• Coordinated and participated in trade shows, radio advertising spots, and printed company marketing promotional material.
• Maintain communication with key targeted accounts and assisting National sales manager in national and local trade shows
• Coordinated sponsorship of industry-wide trade shows within my territory.
• Represented company at trade shows and association meetings
• Participated and attended trade shows promoting products.
• Attend vendor trade shows as a vendor representative quarterly to increase knowledge of available market products and gather new sales leads.
• Instituted the company's first-ever participation in industry events and represented the company at local, regional and national trade shows.
• Attended trade shows, worked with account managers and engineers on quote process, presented marketing strategies to Director of marketing.
• Coordinated & supervised up to 12 sales reps to plan promotional activities, trade shows, special events and open houses.
• Performed B2B sales to manufacturers and distribution centers via telephone, cold calling, trade shows, and set appointments.
• Tested potential new markets and expanded customer base by holding private showings concurrent to existing trade shows in strategic locations.
• Attended and worked industry trade shows (Agenda, Magic, Cobb Show, Focus, Midwest Street Scene).
• Acquired new business relationships throughout the Midwest through industry wide trade shows and conferences as well as outside sales calls.
• Participate in yearly trade shows, monthly broker meetings, monthly district sales meetings detailing new products and market trends.
• Attended trade shows in Europe and Middle East promoting the benefits of the company, and reaching new customers.
• Participated in various trade shows demonstrating SMART products as well as complementary training seminars to potential new school districts.
• Completed 70+ outbound calls daily, with average conversion rate of 22% Attended trade shows and sales conferences.
• Represented Action Sports Gear at major industry trade shows for the golf, ski, and athletic apparel industry.
• Managed representation of the company at trade shows and other events, nationally, United States as territory.
• Have actively conducted PK sessions at all stores including a binder program with participation in store trade shows.

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• Coordinated new product development from price negotiation, consignment agreements and vendor set-up.
• Reported daily to my Sales Manager on market conditions, trends in the industry, and new product development.
• Assisted in new product development, packaging, advertising, and marketing strategies for all products.
• Arrange and present engineering seminars to inform the customers of new product development.
• Assisted in new product development and production planning for our region.
• Worked with buyer on new product development and pricing.
• Researched, designed and provided new product development support.
• Increase new product introduction and new product development in a consultative manner while providing excellent customer service.
• Worked in new product development and testing to ensure product quality and market readiness.
• Assisted with new product development decision making.Developed new distribution plan and dealer network across the U.S..

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• Succeeded performing door-to-door sales and providing great communication skills.
• Audited customers cable service, took calls, set payment arrangements, door to door sales, and trained new recruits.
• Aided company in the procurement of new clientele via door to door sales, telemarketing and prospecting.
• Worked in Inquiry phone sales, door to door sales, and ran company generated leads
• Performed door-to-door sales within a geographic territory to increase the volume of new business.
• Generated new business, door to door sales Educated clients on appropriate insurance products
• Handled door to door sales and advertised the newspapers throughout various neighborhoods.
• Meet with homeowners and business owners for entry and interior door sales.
• Specialized in executive home window and door sales under their new ownership.
• Commission based door to door sales representing AT and T U Verse.
• Generated new business through cold calling and B2B door-to-door sales activities.
• Developed new business through prospecting, door-to-door sales and phone sales.
• Developed domestic accounts based on company supplied leads and door-to-door sales.
• Performed business to business outdoor sales for an energy company.
• Make presentation or sales pitch, door-to-door sales, plan routes
• Worked as a door-to-door salesman selling Kirby Vacuum Cleaners.
• Solicited magazine subscriptions through door to door sales.
• Created leads and found customers performing door-to-door sales.
• Demonstrated and sold high dollar Electrolux vacuums and carpet shampooers via door to door sales.
• Prospected for new accounts in cold calling thru telephone and direct door sales.

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• Deliver presentations to banks and accountants to establish corporate-client relationships, cultivating professional referral sources in the bank and accountant markets.
• Maintained excellent client relationships by delivering high level service, including locating and delivering out-of-stock or urgently needed parts.
• Coordinated and organized entertainment functions to build client relationships as well as conduct personal entertaining on a regular basis.
• Managed client relationships, designed and implemented business development plans to acquire new customers.
• Established and enhanced key client relationships including general rental customers and pipeline contractors.
• Prospected and developed new client relationships in addition to maintaining existing client rapport.
• Cultivated existing client relationships and developed initiatives to gain customer base.
• Developed and maintained client relationships by personally contacting each client monthly.
• Noted for building outstanding client relationships to ensure satisfaction and retention.
• Established and maintained outstanding client relationships and excellent account receivable records.
• Developed strong client relationships based on trust and industry credibility.
• Maintained and developed existing client relationships through up-sells and cross-selling.
• Cultivated positive client relationships, focusing on satisfaction and retention.
• Conceptualized and implemented strategies for continually growing client relationships.
• Develop client relationships including prospecting new sales opportunities.
• Identify new business opportunities and manage client relationships.
• Introduced new material and maintained client relationships.
• Solidified client relationships through effective communication.
• Developed and maintained client relationships.
• Establish and maintain business/client relationships.

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• Communicated and managed relationships with inside / outside sales reps and telemarketers.
• Help maintain outside sales reps order books and any order issues daily, relaying any concerns to the proper internal department.
• Top 98% percentile among outside sales reps in the region within 2007, leading to promotion to General Sales Manager.
• Reduced costs and improved customer satisfaction by teaming with sales reps to reduce costs and create a new supplier list.
• Trained other sales reps within the company * Came up with several new drink ideas and menus to drive sales.
• Coordinated a team of sales reps to market targeted advertising space (publication, website and mobile apps).
• Managed and worked with a team of 10- 15 sales reps in a small company consulting for insurance companies.
• Assisted in hiring new sales reps by taking them on field rides and provided feedback to my manager.
• Mentored and coached new sales reps to improve their presentation skills, resulting in increased one-call closing ratios.
• Led our team of 7 Service and Sales Reps for the state of Virginia in sales each month.
• Earned over 25K in contest/cash bonuses and consistently led the highest contest sales among SW region Sales Reps.
• Averaged 35 new accounts per month, as well as managed sales reps at Young's Market.
• Worked closely with both Inside Sales Reps and Branch Manager to assure customer satisfaction and business accountability.
• Managed, led, and educated a team of outside sales reps; top grossing sales.
• Managed and trained 16 inside sales reps as well as a customer database of over 1000.
• Company got out of residential insulation business resulting in lay off of residential sales reps.
• Tapped to train and develop new sales reps after only 1 year in the field.
• Named Most Improved Sales Rep among all new sales reps in first year of employment.
• Mentored sales reps in various areas including industry knowledge, channel strategies and product applications.
• Trained Outside and Inside Sales Reps on new product lines to increase knowledge and sales.

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• Provided product quotes as required; opened new accounts while continuously updating existing customers on product changes and modifications.
• General responsibilities included developing new accounts; maintaining existing accounts and detailed order processing including print specifications.
• Secured new accounts in assigned territory and ascertained customer needs through observation and in-person meetings.
• Identified advantageous opportunities to develop new business by prioritize key markets and new accounts.
• Generated numerous new accounts resulting in repeat business and increased customer satisfaction.
• Cultivate and maintained business relationships with existing and new accounts.
• Maintained longer-term customer relations while acquiring new accounts every month.
• Cultivated new accounts and provided continual services to existing accounts
• Developed new accounts and maintained existing accounts.
• Increased revenue by assertively soliciting new accounts.
• Maintained accounts with consistent selling strategies, increased business by introducing new products and opened new accounts by persistent selling methods.
• Moved to Sales Representative position in 1993 and signed 350+ new accounts in three years including two Top 10 National accounts.
• Set up and manage a buying program in order to sell restaurant equipment and small wares for existing and new accounts.
• Foster, nurture and maintain relationships with existing accounts while penetrating and signing new accounts to meet or exceed sales targets.
• Coordinated Products Demos on Beauty Salons in Assigned Territory to promote different Professionals Hair Care Products / Existing and New Accounts.
• Maintain business with current accounts and grow business with new accounts by being personable, consistent, knowledgeable, and reliable.
• Closed new accounts by traveling to customers, answering telephone, fax, and e-mail inquiries; verifying and entering information.
• Cultivated new accounts via lead prospecting for and cold calling on potential manufacturing, maintenance, construction, and industrial clients.
• Prospected and closed new accounts by cold calling, setting appointments by phone, inbound leads and cross selling existing accounts.
• Expanded territorial sales volume by 300% * Acquired new accounts and serviced existing accounts that included tool repair and replenishing supplies

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• Develop prospects by cold calling and making personal visits by driving to potential customers within a protected and designated territory.
• Attended local and national events promoting products, educating potential customers and working closely with our sponsored riders.
• Maintain established relationships through frequent visits and emergency calls Cold call potential customers and following up repeatedly.
• Established new business opportunities with potential customers through cold calling, telemarketing, networking and referrals.
• Promoted product lines by presenting product and technical information to all potential customers within the territory.
• Delivered customer presentations on-site to educate potential customers on value and cost benefit on cleaning products.
• Manage territory and use different means for identifying potential customers and work to develop relationships.
• Performed detailed sales call preparation and prospecting of potential customers with diligent follow up.
• Developed a component educational program for potential customers to showcase the advantages of product.
• Attained standards of performance goals by maintaining contact with hundreds of potential customers simultaneously.
• Contacted over 5,000 potential customers nationally through dedicated Cold Calling and In-Person visits.
• Developed and implemented targeted sales calling and email campaigns to potential customers.
• Provide information about new and upcoming products to existing and potential customers.
• Developed new territory through cold calling, visiting and prospecting potential customers.
• Conduct successful product and service demonstrations to potential customers and their affiliates.
• Maintained and updated a database of current and potential customers throughout Massachusetts.
• Explained products and services available to potential customers and obtained customer orders.
• Answered telephone calls from potential customers who have been solicited through advertisements.
• Confer with potential customers regarding specific needs and sell products accordingly.
• Identify potential customers to market service repairs and present service benefits.

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• Developed strategic partnership with Engineered Lumber representative to perform joint sales presentations and obtain pull-through business calling on builders and dealers.
• Opened numerous accounts with Manufactures and distributors through comprehensive needs analysis, sales presentations, proposal writing, and negotiations.
• Interacted with diverse clientele in competitive environment, performing sales presentations and applying technical product knowledge to achieve customer expectations.
• Developed and presented effective sales presentations for new accounts, and analyzed market conditions to target customers and penetrate accounts.
• Provide sales presentations to medical professionals on an international level selling minimally invasive medical instruments to hospitals and dental offices.
• Facilitated on-site sales presentations; supported customers in decision-making processes regarding style of building choices and land space appropriateness.
• Conducted needs analysis, cultivated existing and new customer relationships, recommended products and services via in-person sales presentations
• Conducted sales presentations with customers and assisted with on-site troubleshooting of concerns to ensure all technical requirements met.
• Generated leads, conducted sales presentations in the home and accurately measured and priced vinyl siding and replacement windows
• Conducted consultative sales presentations which addressed the design and implementation of large commercial heating and cooling systems.
• Coordinate with core vendors/suppliers to develop new business opportunities through effective sales presentations and product demonstrations.
• Developed and delivered informative sales presentations based on individual customer needs to maximize market share.
• Created sales presentations demonstrating value added services and packaging designs for customers and in-house associates.
• Delivered sales presentations to department managers/decision-makers and discussed service advantages available with 2-year agreements.
• Facilitated 3-4 in home sales presentations daily utilizing superior product knowledge and communication skills.
• Developed and delivered highly effective sales presentations promoting product capabilities and return on investment.
• Create professional sales presentations and demonstrations to creatively communicate product quality and market comparisons.
• Conducted professional consultative sales presentations and proposals to prospective customers during face-to-face sales calls.
• Researched competitor actions and industry activities in order to provide compelling sales presentations.
• Prepared and delivered sales presentations to upper level executives of major U.S. corporations.

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• Developed and maintained business relationships with current and prospective customers in my assigned territory to generate new business for the organization.
• Contacted Current/ Prospective customers to solicit orders by using lists to telephone project- oriented clients and initiate sales/ opportunities.
• Provide product pricing, literature, safety data documentation and all related materials to existing and prospective customers.
• Developed quotes for hundreds of prospective customers while ensuring timely delivery of orders to existing customers.
• Identify and profile prospective customers, developing and applying strategy as necessary to obtain orders.
• Prepare sales proposals and presentations for prospective customers which include pricing and cost justifications.
• Presented company products and capabilities to influence buying decisions to current and prospective customers.
• Completed intake packets and screened prospective customers for eligibility based on medical diagnosis.
• Provide outstanding sales and customer service to prospective customers through progressive communication techniques.
• Attend equipment vendor training sessions to familiarize prospective customers on new equipment technology.
• Analyzed territory/market's potential and determined value of existing and prospective customers.
• Developed cost analysis, proposals and presentations for existing and prospective customers.
• Analyzed market potential - Researched prospective customers and established new sales opportunities.
• Managed assigned territories to target markets and called on regular prospective customers.
• Administered duly assigned tasks on conducting follow up to prospective customers.
• Identified prospective customers using lead generating methods and performed an avg.
• Researched and solicited prospective customers, and developed and submitted quotes.
• Provided demonstrations of cleaning equipment and supplies to prospective customers.
• Identify new opportunities and initiate contact with new prospective customers.
• Seek out prospective customers/business opportunities with new and existing customers.

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• Generate revenue growth by utilizing a consultative selling approach in prospective and current Waste Management Customers.
• Developed and implemented sales strategies that ensured revenue growth at target and greater profitability levels.
• Managed new business development and strategic planning to maximize revenue growth as well as profitability.
• Generated revenue growth by identifying new product and market opportunities.
• Generated new revenue growth and retained construction company customer base.
• Established, managed, and cultivated account relationships to generate revenue growth; provided exceptional service to ensure client retention.
• Create and update technical drawings, advertising and promotional materials to expand client base and increase revenue growth.
• Increase customer spending, build customer loyalty, improve customer satisfaction and drive profit through revenue growth.
• Created significant market share growth resulting in revenue growth of nearly one million dollars per year.
• Educated and trained customers in new products and services to constantly increase sales and revenue growth.
• Collaborated with Inside Sales and Operations teams to maximize sales and revenue growth within territory.
• Maintained high levels of communication with account holders to ensure business retention and revenue growth.
• Develop and implement selling strategies that ensure revenue growth by selling to new customers only.
• Championed new account growth and development strategies leading to profitable sales, and revenue growth.
• Manage existing clients and identify opportunities to increase sales and drive new revenue growth.
• Identified opportunities to drive new revenue growth through outside and inside sales.
• Exceed revenue growth on a yearly basis for all builder group accounts.
• Established track record of significant revenue growth and new business acquisitions.
• Delivered five-fold revenue growth from $500k in first year.
• Secure revenue growth from 100% of all new accounts.

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• Secured and developed over 1,400 national and international accounts generating $1.5-2M annual sales in automotive electrical components.
• Worked closely with management to ensure all monthly/quarterly/annual sales goals were met and/or exceeded.
• Cultivated existing accounts targeting potential customers to increase annual sales quota.
• Forecast annual sales for assigned territory
• Implemented successful strategies that resulted in increased annual sales from $500,000.00 to over $3.2 million in just 2 years.
• Applied leadership skills to establish and manage home medical supply store generating in excess of $600,000 in annual sales performance.
• Expanded market share in Southeast Texas in industrial, petrochemical, and utility market generating $4 million in annual sales.
• Achieved recognition as top revenue producer last 7 years of employment, accounting for 25-30% of company's annual sales.
• Recognized for exceptional performance throughout my tenure with various awards including Top SalesQuarter, Annual Sales Leader and Exceptional Dedication Awards.
• Contributed to the success and recognition of the Minnesota TWF franchise in having the largest annual sales in the country.
• Developed relationships with decision-makers that led to major long term contracts, Built annual sales from start-up to $400,000.
• Selected Accomplishments: Exceeded annual sales goal after accepting the position with a deficit of more than $100,000.
• Developed sales territory from approximately $100,000 annual sales to over $8 million annual sales in three-year duration.
• Increased company s annual sales volume by 31.9% in 2013 resulting in increased revenue of $1.3 MM.
• Managed organization's largest customer account and performed full sales cycle duties, increasing annual sales by 40%.
• Created new business of $760K+ in factory direct annual sales by lead development, and managing diverse accounts.
• Exceeded annual sales goals by up to 40% each year and opened 5-10 new accounts each year.
• Manage a territory of 136 accounts with $1.6 million in annual sales, ability to work unsupervised.
• Expanded business and ensured growth of established accounts for SP Security; generating $80k in annual sales.
• Specialized in managing John Deere and Caterpillar accounts handling annual sales of $8 to $10 million.

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• Contributed to business development by using proactive prospecting techniques to generate new customers, achieve company objectives and exceed customer expectations.
• Manage planning and new business development to maximize growth and profitability for accounts while establishing growth plans for individual accounts.
• Generated new business development through assessing market conditions and devising action planning to maximize sales efficiency and client penetration.
• Executed sales and business development strategic initiatives that increased market penetration and boosted resulting revenues for full-service sign manufacturer.
• Top performer in client/account acquisition; operated locally and nationally to become a leader in new business development.
• Direct new business development for the largest locally owned and operated party rental company in Southern California.
• Wholesale distributor sales, new product development, dealer/account calls for problem solution and business development.
• Top Client Focus Reports, Sampling Matrix Category Sales Reports and Marketing Bulletins for comprehensive business development
• Collaborated in business development in power distributions fields ranging from remote racking and circuit breakers.
• Recruited to perform wide-ranging business development services for this construction equipment rental and sales agent.
• Recruited to provide business development expertise and territory management of existing business within Northwest Indiana.
• Managed territory sales functions including lead generation, prospecting, and new business development.
• Demonstrated expertise in customer service, relationship building, organization, and business development.
• Developed a strong referral system which provided continuous leads for new business development.
• Re-organized a declining territory by effectively communicating direct sales and business development functions.
• Identify business development opportunities with heavy duty truck parts dealers and fleet managers.
• Developed business relationships and assisting the business development and performance of team managers.
• Present business development training and mentoring to business developers and other internal staff.
• Co-directed go-to-market strategy and oversaw business development plan with French manufacturing team.
• Communicated effectively with key stakeholders to establish relationships and enhance business development.

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• Established and maintained a customer base, protected existing business and increased market share by winning competitively held accounts.
• Managed and grew existing market share while actively pursuing new corporate relocation business opportunities in the region.
• Identified new business opportunities and initiated action plans to effectively penetrate market share and exceed sales quotas.
• Assisted in development of newly formed Fire Protection Division, generating additional revenue and expanding market share.
• Increased market share by penetrating existing accounts and developed new business through target account prospecting.
• Work independently to develop professional relationships while implementing personal sales goals and gain market share.
• Recognized for developing new business opportunities and increased market share every year in my territory.
• Developed/executed 15% annual growth business plan, provided monthly/annual forecasts and market share/competitive analysis.
• Established concrete relationships with clients to raise product awareness and ultimately increase market share.
• Developed new relationships and took market share in a difficult and competitive environment.
• Developed, maintained and expanded market share and territory via consultative sales methodologies.
• Traveled extensively throughout territory and reaching remote areas quarterly, expanding market share.
• Expanded overall market share through cold calling and establishing new professional relationships.
• Identify qualified unaffiliated/competitor target customers to pursue; larger market share.
• Lead member for re-establishing market share within an assigned product category.
• Direct territory account sales responsibility for developing new market share.
• Expanded market share communicating company philosophy and commitment to quality.
• Increased market share of Johnson & Johnson products by 110%, contributing to the Northern US District ranking as No.
• Used sales analysis and market share ratings to identify customer needs and effectively developing a stronger relationship with retail client base.
• Detailed physicians using clinical studies and knowledge of competitor's products to maintain and grow scripts as well as market share.

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• Managed domestic and international accounts and developed profitable professional relationships with key decision makers within the industrial-electronic industry.
• Prospected for new small and corporate business and negotiated contracts with key decision makers including C-level executives.
• Developed and maintained relationships with key decision makers and other influencing personnel on all organizational levels.
• Identify key decision makers that are responsible for outsourcing of machined manufactured parts and components.
• Cultivated relationships with key decision makers, created solutions to fulfill customers individual needs.
• Established and maintained professional and productive relationships with key decision makers and clients.
• Developed relationships with key decision makers and end users to promote customer satisfaction.
• Developed and advanced relationships with key decision makers with my defined territory.
• Prospected daily to arrange in-person introductory sales appointments with key decision makers.
• Prepared and deliver sales proposals/presentations and follow up with key decision makers.
• Prepare and deliver sales presentations to key decision makers within organizations.
• Developed positive working relationships with customers and key decision makers.
• Develop relationships with key decision makers within assigned territory.
• Develop relationships with key decision makers, create financial reports
• Acquired and continually maintained comprehensive knowledge of prospect and client base, key decision makers, competitor information and sales strategies.
• Marketed advertisement sales to targeted businesses; identified clients' needs and presented viable marketing solutions to key decision makers.
• Sell to Construction Project Managers, manufacturing HR managers, as well as key decision makers in all industrial markets.
• Consult with key decision makers, conduct-in-service packaging audits, routinely follow up with clients, and provide customer service.
• Conduct between 15-20 meetings per week with key decision makers, prospecting for new business for the practice.
• Build relationships with key decision makers to match customers with the right solutions based on credit reporting requirements.

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• Schedule business meetings with decision makers and maintain secure customer relationships attributable to dependability, quick responsiveness and world class service.
• Managed territory in the northwest Houston area selling portable restroom rental services to new accounts while maintaining established customer relationships.
• Improved sales through creative and aggressive bidding practices, comprehensive marketing and improvement of vendor and customer relationships within territory.
• Focused on building customer relationships and achieving success for my accounts while increasing account revenue by expanding advertising programs.
• Developed a dominant Anheuser-Busch presence in assigned accounts by leveraging customer relationships and rapport, and high-quality customer service.
• Developed strong customer relationships, promoted at events working closely with retailers, distributors, and other manufacturers.
• Maintained great customer relationships and managed referrals and networking capabilities to increase company revenue and personal sales profit.
• Traveled throughout assigned territory to manage customer relationships and to identify/qualify new opportunities and prepare/present sales proposals.
• Develop trusted customer relationships by anticipating customer needs; providing solutions and guidance related to business opportunities.
• Represented Sunbelt Rentals in customer relationships, opened new accounts, and coordinated entertainment events for customers.
• Demonstrated ability to learn new products quickly, develop effective customer relationships, and deliver outstanding service.
• Develop customer relationships through coordinating and executing customer's inquiries, request for quotations and order activity.
• Maintained customer relationships, identified potential customers, developed cost effective packaging solution options and closed deals.
• Created and developed winning sales strategies, established and maintained loyal customer relationships and exceeded expectations.
• Exceeded company's goals to capture new business through innovative sales methods and business-to-customer relationships.
• Partnered successfully with all departments to produce a positive work environment and excellent customer relationships.
• Assisted with other projects to improve functionality of business processes and maintain interactive customer relationships.
• Build strong customer relationships with local, national and international clients within an assigned territory.
• Developed and maintained customer consignment programs, leading to increased sales and strong customer relationships.
• Maintained current customer relationships through visits, calls, quarterly reviews and internal/external functions.

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• Create Advertising Presentations tailored to suit individual businesses which included print - magazine - and internet advertising innovations.
• Assisted print and internet customers with recommendations such as placement, color enhancement and potential internet customers.
• Identified new opportunities in online marketing and optimized the usage of internet for advertising.
• Sell print and internet advertising products to businesses through consultative and relationship selling concepts.
• Developed relationship with new and existing customers through cold calling and internet lead development.
• Maintained an official company internet sales page to facilitate interaction with customers.
• Developed effective print and internet advertising programs for diverse array of businesses.
• Launched many businesses into internet advertising.
• Sell print and Internet advertising to a wide range of both established and prospective commercial, industrial, and retail accounts.
• Achieved 143% of quota for core business and 1143% of Internet quota for the Five Rivers area in 2002.
• Targeted medium to large businesses with proposals for high end advertising and internet based advertising campaigns in Denver and Colorado Springs.
• Maintain and increase standing accounts as well as generate revenue by selling new accounts in both yellow pages and Internet advertising.
• Assigned to a regional area, I sold residential customers cable bundles that included phone, internet and digital cable.
• Created Yellow Page Print and Internet programs that would effectively provide maximum exposure and Search Engine Optimization for increased sales.
• Coordinated trade show appearances for the company, coordinated national advertising program, and set up a packaged Internet site.
• Promote, and sell all Century Link products, including cable, internet, and home phone within assigned territory.
• Developed new advertising programs for the yellow pages and internet directories on an individual basis for all types of businesses.
• Expanded sales territory, self starter, prospecting in person, phone, email, internet, referrals and networking.
• Managed Online and Offline Advertising Campaigns for Small Business' across Kansas Graphic Design for Internet Banners and Website Advertising.
• Assisted clients with the most up-to-date internet advertising options (Search Engine Optimization, Pay-Per-Click and Pay-Per-Call Campaigns).

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• Developed current, new and non-traditional yellow pages advertisers through consistent face-to-face meetings with business owners and/or their representatives.
• Collaborated effectively with supply chain managers, business owners, property managers and manufacturers' representatives throughout Central Virginia.
• Conducted needs-based consultative meetings with prospects including business owners, presidents, and any other C-level decision makers.
• Recommended security solutions and innovative products to new and existing business owners to protect assets and minimize liabilities.
• Experience negotiating directly with small to mid-sized local business owners and decision makers.
• Talk to business owners about product line Show presentation Collect information of businesses
• Performed presentations with local business owners and managers to obtain new business.
• Developed and maintained strong business relationships with business owners in the community.
• Scheduled and conducted sales appointments and demonstrated products to business owners.
• Worked closely with business owners to plan and implement business presentations.
• Established and maintained accounts with business owners throughout Southern Miami-Dade County.
• Represented payroll services to business owners and other decision makers.
• Established and maintained lasting relationships with local business owners.
• Worked mainly with individuals and small-business owners.
• Designed advertisement pages for business owners.
• Identify new business owners, through social media sources such as Yelp, LinkedIn, Twitter, Facebook, etc.
• Managed and Educated prospects on our payroll services and Workers Compensation program and Retirement Service Program for Small Business Owners.
• Promoted organized payroll protocol, tax duties and human resource programs to business owners with one to thousands of employees.
• Networked extensively with the city Chamber of Commerce, business owners and clients to build successful business to business relationships.
• Gained experience dealing with small-to-medium size business owners in managing my territory, overcoming objections, and closing the sale.

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• Maintained established customer accounts and managed consignment inventories at customer locations while also establishing business relationships with new customers.
• Developed business plans every quarter to expand customer accounts, and create a strategy for business-to-business sales with non-customers.
• Coordinated service of customer accounts with proper department managers, city and county utility offices and on-site technicians.
• Generated profitable revenue growth through establishing new customers, penetrating new customer accounts, fostering long-term relationships.
• Managed (new/existing/prospective) customer accounts and communicated status and opportunities to all levels of management.
• Maintained productive relationships with existing customers through exceptional follow-up after sales, Established new customer accounts.
• Manage existing customer accounts Provide estimates based on the customers material needs Proactively pursue new sales opportunities
• Managed established customer accounts while actively seeking new accounts by representing the company to potential customers.
• Worked independently to create and maintain lasting business-to-business relationships with existing and new customer accounts.
• Prospect, cold call and develop new business relationships/customer accounts within an assigned geographic territory.
• Managed individual customer accounts working one-on-one with customers to address their signage needs.
• Serviced customers in assigned territory as well as established new customer accounts.
• Scheduled time independently* Working with a variety of companies* Acquired new customer accounts
• Learned company's invoicing system and accounting system and reconciled customer accounts.
• Developed customer accounts by building relationships while constantly prospecting for new accounts.
• Manage existing customer accounts totaling approximately $40 million in sales annually.
• Manage existing customer accounts and establishing new accounts in my territory.
• Established new customer accounts and handled existing or obsolete customer accounts.
• Developed new customer accounts and gained referrals/admissions within the territory.
• Created and maintained customer accounts through acute interaction with decision-makers.

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• Established, developed and maintained business relationships with current customers and prospects in my territory/market segment to generate new business.
• Facilitated communication with current customers, providing them with technical support, account information, and new product specifications.
• Established multiple business relationships with newly identified and current customers focused around service and personal accountability.
• Maintained a personal relationship with current customers to ensure their satisfaction and maintain repeat customers.
• Provided professional and courteous service focusing on attracting new customers and retention of current customers.
• Maintained current customers while looking for potential new customers throughout Florida.
• Engaged current customers to receive feedback and improve overall customer experience.
• Make additional sales to current customers via traveling around assigned territory.
• Generate additional sales revenue by cross-selling and up-selling to current customers.
• Provided outstanding service to maintain current customers and develop potential customers.
• Provide updated information regarding Thorpe Products to all current customers.
• Maintain positive relationships with potential and current customers.
• Demonstrate equipment to potential and current customers.
• Cultivate added business from current customers.
• Prospected to introduce company's heating & cooling equipment while training and developed service technicians to up sale with current customers.
• Maintain existing client relations and work with the sales team to provide sales and support to any new or current customers.
• Performed field sales duties including acquiring new customers, upgrading current customers' contracts and services, handling customer service issues.
• Track progress and install measures to retain current customers while acquiring a new client base on a daily basis.
• Offer a full range of products and services to new and current customers, including other specialty product lines.
• Resolved conflict among current customers in order to retain accounts, increase product placement, and improve customer satisfaction.

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• Tasked with new business development and account management for over forty commercial and residential accounts in the Northeast territory.
• Build relationships with Insurance Agents-Keep contact with the Agencies Build and maintain Social media pages-Account Management-Researching and developing emerging markets
• Selected to leverage exceptional communication skills to develop an article defining successful account management strategies for the company newsletter.
• Maintained customer data to increase the efficiency of account management, pipeline development, and optimal territory forecasting.
• Assume account management responsibility including the provision and/or coordination of services to assure complete customer satisfaction.
• Cultivated cold-calling strategies while working with account management to explore cross-selling opportunities and modal penetration.
• Charged with territory management, growth account management and customer satisfaction throughout government accounts.
• Implemented new customer scheduling procedures to optimize effective customer contact and account management.
• Proposed a web-based solution program to generate customer e-commerce and account management.
• Oversee customer account management to sustain and strengthen existing business relationships.
• Demonstrated solid experience in account management and new account acquisition sales.
• Controlled customer inventory through national account management process, managed inventory.
• Fostered partnerships with existing accounts to establish long-term account management.
• Coordinated with East Coast operations for effective account management.
• Provide account management services after customer signed agreement.
• Demonstrated account management utilizing sound business judgment.
• Account management and development of existing accounts.
• Account management for digital advertising campaigns.
• Supervised all aspects of account management.
• Demonstrated success in account management retention.

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• Utilized CRM database to manage and track prospect interaction to ensure accurate documentation of window requirements and ongoing communication.
• Operated a Customer Relationship Management (CRM) database containing customer notes and follow-up information.
• Communicated activities to external and internal audiences utilizing a CRM system.
• Maintain current and accurate client documentation utilizing CRM.
• Utilized proprietary CRM software to maximize sales effectiveness.
• Maintained customer records and conversations using CRM software
• Required to handle all aspects of the business for Safety-Wear: Sales, Marketing, Collections, Trade Shows and CRM.
• Utilized a CRM/customer relationship management tool to log sales activity, manage daily/weekly territory prospecting to gauge actual vs. plan.
• Utilize the company's CRM on a daily basis, scheduling and documenting activities, and developing prospective customer profiles.
• Managed personal portfolio of clientele; maintained customer relationship management (CRM) system to support implementation of sales activities.
• Utilized the company's Contact Relationship Management (CRM) on a daily basis logging all activities with clients.
• Utilized Cat CRM software (Sales Link) to manage accounts, contacts, leads and daily activity.
• Research accounts in territory using CRM data and online sources in order to optimize sales opportunities.
• Implemented first company CRM database, and trained sales force in use and best practices.
• Picked and Fulfilled orders through CRM, packaged, Loaded, and delivered to customers.
• Work in CRM; processing invoices, updating files, logging activities and running reports.
• Channel Relationship Manager Solved customer relationship management (CRM) issues for partners in EMEA.
• Trained new sales staff on CRM software, sales techniques, and company objectives.
• Implemented usage of Customer Relation Management (CRM) software on an Apple platform.
• Piloted market testing for new hand-held sales/inventory initiative, as well as CRM systems.

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• Participated in daily sales meetings, continuous sales training and proper completion of administrative documents.
• Identified need to increase productivity, proactively initiated team role-play and sales training exercises.
• Provided in-depth product and sales training for individual distributors and national accounts.
• Received 15 years of ongoing sales training and development in telecommunications business.
• Coordinated sales training and mentored new sales representatives.
• Completed extensive, industry-renowned 13-week sales training program.
• Facilitated sales training with new sales representatives.
• Participated in sales training and promotional efforts.
• Completed comprehensive pharmaceutical sales training program.
• Attended product-education and sales training.
• Travel around the country for sales training and product training for not only the electrical system, but all sales situations.
• Assisted with online marketing plans, scheduling presentations for myself and coworkers, as well as conducting field sales training.
• Key activities included; generating new business, retaining established accounts, facilitating sales training and building a channel partnership.
• Developed and implemented a complete sales training program for new hires, and trained 10 newly hired sales professionals.
• Background includes strategy development for sales and profit growth, developing and implementing sales training for the sales teams.
• Led sales training to promote product sales to Masonry Contractors, General Contractors, Architects, and Home Owners.
• Maintained solid Sales average and rapidly built my pipeline with new relationships upon completion of sales training certificate.
• Sustained strong revenue gains by applying customer-focused selling skills that were learned from Xerox Sales Training class.
• Develop and deliver sales training programs focused on techniques to improve close ratios for new business development.
• Lead role for sales training and overseeing of new sales staff in the Oregon and California districts.

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• Handled personal customer information and paperwork to provide professionalism throughout entire sales process from contract negotiations to product delivery.
• Performed and documented complete interview with applicants while obtaining and providing all required documentation as applicable to sales process.
• Participated in additional advanced sales training which included education on negotiating, objection handling and implementing the sales process.
• Developed sales process which identified multifamily manager/management company changes resulting in a 42% increase in quote volume.
• Established operational functions to decrease inefficiencies and gain improvement across the sales process and pharmacy operation logistics.
• Prepared new sales representatives by conducting orientation to sales process and help in developing individual coaching plans.
• Supervised entire sales processes, ensuring customer satisfaction and taking advantage of up-selling opportunities.
• Streamlined sales processes to better align organizational resources and improve client acquisition returns.
• Trained and directed three estimator/administrative personnel in the sales process.
• Conducted exemplary in-house product demonstrations with prospects during sales process.
• Maintain sales process and customer communication through SalesForce.
• Own entire sales process from prospecting to completion of the sale*Met and exceed individual daily, weekly and monthly sales goals.
• Coach new sales representatives in sales processes, time management, company expectations as well as sales and customer service skills.
• Present professional sales proposals to potential clients created through the sales process (fact-finding, analyzing, recommending and closing).
• Provided sales duties for both high quality paper production and full life cycle paper products to support the sales process.
• Presented the features of automotive products to potential and existing clients overseeing the sales process, implementing sales and marketing strategies
• Prospect for new customers and also build relationships with new and existing customer base through a consultative sales process.
• Work closely with inside team to monitor the sales process from taking the order to delivery of the order.
• Use all resources including tools, sales process, and knowledge from training in order to gain business.
• Managed mortgage lending sales process from application to closing; tracked industry markets and communicated options to customers.

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• Managed customer ordered stock at remote manufacturing locations through OEM inventory software.
• Assisted OEM engineering representatives with electronic product design.
• Created a demand for electrical components and systems at industrial end users, OEM's, refineries, engineers and contractors.
• Negotiated, sold and delivered aftermarket and OEM parts to over two hundred automotive & truck dealerships throughout Northern California.
• Managed outside sales to industrial and OEM accounts by scheduling and making sales calls to purchasing agents and engineers.
• Serviced and Developed new and existing OEM clients with micro-chip and computer subsystem sales to be used in product manufacturing
• Make 30 plus sales calls a day; 1056 customers using company car- Present OEM product the company manufactures.
• Work closely with large OEM's, distributors, and end users in a highly competitive commodities market.
• Created demand for industrial supports and fastening systems for OEM's, refineries, specifying engineers and contractors.
• Offer solutions to OEM and MRO markets, utilizing South Shore Controls expertise in Engineering and Electrical installation.
• Designed and sold seals, sealing systems and bearing packages to OEM, distributor and end-user accounts.
• Lead salesman for minority owned steel service center serving OEM, Tier I and Tier II customers.
• Worked with OEM manufacturers at the design stage for standard as well as newly designed parts.
• Major markets include Aerospace, electronics manufacturers, OEM, metal fabrication and all industrial companies.
• Negotiated the contract and opened exclusive distribution channel to the RV OEM and dealer marketplaces.
• Initiated outside sales and increase sales volume in a combination of OEM and EMS accounts.
• Negotiated sales and OEM vendor contracts, and created marketing material and design catalog.
• Provided sales to supply stores, end users and OEM in the oilfield industry.
• Documented, analyzed, and presented cost savings benefits to construction and OEM customers.
• Focused on high margin firms with emphasis on optimizing OEM and structural fabricator clients.

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• Managed office administration paperwork including the writing of sales contracts for customer orders and sending to manufacturer for processing.
• Developed individualized treatment programs, secured sales contracts, and arranged financing as needed.
• Negotiated sales contracts, and advised customers on identifying appropriate financing plans.
• Present the appropriate solutions negotiating sales contracts and overseeing account installations.
• Prepared sales contracts and planned/scheduled the cleaning operations.
• Manage the negotiation of daily business-to-business sales contracts.
• Managed the larger accounts at our store, Cold calling sales, making spread sheets for quoting large sales contracts.
• Negotiated details of contracts and payments, create an urgency to purchase and prepare sales contracts and order forms.
• Negotiated sales contracts & increased business with end users by working with engineers for on site and future machines.
• Obtained sales contracts by integrating a consultative sales approach and focusing on product benefits and unmatched customer service.
• Completed sales contracts and processed payments, as well as presented finance options and administered approval when needed.
• Make presentations of products to customers, work up price quotations, and negotiate sales contracts.
• Recommend products and services, estimates and quotes, develop proposals and prepare sales contracts.
• Negotiated sales contracts for orders obtained, and submitted orders for processing.
• Negotiated pricing, closed sales and wrote sales contracts for clients.
• Negotiated sales contracts ($1k+) and oversaw account installations.
• Prepared and presented reports and sales contracts to effectively manage accounts.
• Prepare sales contracts with knowledge of pricing and cost of equipment.
• Achieved enhanced profit margins through effective negotiations of sales contracts.
• Conduct presentation meetings and negotiate sales contracts with potential clients.

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• Developed brand awareness in local markets through attendance at trade shows, effectively building relationships and promoting service offerings.
• Personalize consulting strategies by building relationships into partnerships and developing shared vision of applicable value added service offerings.
• Focused on building relationships with various level decision makers and provided personal and prompt customer service.
• Managed numerous accounts by identifying and prioritizing opportunities, building relationships and presenting comprehensive proposals.
• Cultivated new business and developed new opportunities by identifying key decision makers and building relationships.
• Maintained professional customer interactions while building relationships and improving market share with key customers.
• Increased sales each calendar year by developing territory and building relationships/core sales network.
• Increased sales revenue and customers through building relationships and effective communication skills.
• Protect territory by building relationships with existing customers.
• Managed outside sales operations for Seattle market, effectively sourced new sales opportunities through networking, and building relationships with clientele.
• Increased company sales volume by adding numerous accounts in Illinois & expanded into the untapped Iowa territory by building relationships.
• Created demand for products by building relationships with builders, dealers, architects, engineers and code officials.
• Managed sales for eight lines of clothing, including logistics planning and building relationships with stores & buyers.
• Persisted in building relationships and met or exceeded every quota, laying the foundation for considerable future growth.
• Developed my territory by building relationships with existing clients, and finding new customer's.
• Worked to increase sales for the branch by building relationships with new and existing customers.
• Use time management system to call on customers while building relationships and making sales calls.
• Traveled to long-term care facilities, hospitals and surgery centers, building relationships and rapport
• Increase sales by building relationships with plumbing contractors and heating and air conditioning contractors.
• Increased business by adding sales, overall customer service, and building relationships.

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• Developed ongoing relationships with clients to provide solutions for inventory control, business management and diagnostic aids.
• Inventory Analysis methods, practices and procedures to determine problems with computer inventory control.
• Directed responsibility for daily dispatch orders/weigh master and daily inventory control of containers.
• Developed strategic plan for inventory control and shipping distribution and traffic management program.
• Managed inventory control of existing customers through suggestive selling of additional product lines.
• Maintained inventory control, ordered merchandise, selected and introduced new products.
• Retained customers business through customer service and inventory control.
• Provide merchandising and inventory control with numerous retail businesses.
• Inventory control, warehouse management Shipping and receiving orders.
• Marketed computer based integrated management and inventory control systems.
• Experienced in inventory control and distribution of products.
• Addressed inventory control issues, including integrated supply.
• Performed inventory control and ordering process for manufactures.
• Supervised co-workers & Managed warehouse and inventory control
• Entrusted with inventory control and compliance requirements.
• Monitored suppliers for pricing and inventory control.
• Assisted in inventory control and forecasting.
• Manage inventory control functions, maintain margin percentage, maintain appointments and handle all aspects of the liquidation process for clients.
• Assisted customers with inventory control by stocking their stock rooms and maintaining their inventory levels to prevent shortages of material.
• Retail sales and customer service, store operations and management, employee training, inventory control and shipping and receiving.

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• Understand and maintain an organized database of prospective clients for market research by tracking business information and accurately coding phone calls.
• Use a variety of ways to contact customers; email, cold calls, phone calls and in person visits.
• Maintained and cultivated current accounts (100+) through phone calls and personal visits, and provided equipment maintenance.
• Service current clients with frequent sales visits and phone calls to ensure their satisfaction with products and service.
• Conduct follow-up visits and phone calls to existing customers to determine satisfaction levels and address potential customer issues.
• Plan and document detailed activities through sales force including personal visits, phone calls, and written communications.
• Answered all incoming phone calls from my customers as well as entered purchase orders into the system.
• Answer telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry.
• Maintained and developed relationships with existing and prospect customers via meetings, phone calls, and emails.
• Generate referrals and leads by telephone calls, mailers, networking and personal relationships with each client.
• Exhibited strong verbal communication skills while making outbound phone calls (up to 40 per day).
• Maintained close and consistent customer contact through site visits, telephone calls, and email.
• Prospected for customers (professors and bookstores) through on-site campus visits and/or phone calls.
• Communicate with potential and existing customers through phone calls, emails, and face-to-face meetings.
• Maintained relationships with architects, interior designers and builders via phone calls and office visits.
• Follow up with phone calls and emails from the sales visits to close the sales.
• Introduced and sold the service through cold, planned, appointment, and phone calls.
• Make follow-up phone calls, as requested by prospective customer, on a daily basis.
• Prospect new business through phone calls, emails, social media forums and face-to-face visits.
• Help identify and support customer sales needs through visits, phone calls and email.

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• Worked closely with credit department establishing credit terms with customers to maximize business opportunities.
• Incorporated product features and benefits, quote prices, discuss credit terms, and prepared sales reports on a daily basis.
• Emphasized product/service features and benefits, quote prices, discuss credit terms, and prepared sales order forms and reports.
• Quoted prices, compiled long-term sales contracts and bid packages, estimated delivery date, and credit terms to customers.
• Quote prices, contract terms, estimated delivery date, and credit terms to customers by using established process.
• Answered questions about products, pricing, availability, uses, service contracts, and credit terms.
• Execute contracts on behalf of the company and observe company policy pertaining to credit terms of sale.
• Answer customer inquiries concerning product, price, availability, or credit terms.
• Responded to customer questions regarding products, prices, availability and credit terms.
• Received inquiries, quote and negotiate prices, credit terms and delivery times.
• Emphasized products/services while discussing price, sales orders, credit terms and benefits.
• Answered customers questions about products, prices, availability, or credit terms.
• Communicate with support and accounting department in keeping customers within credit terms.
• Quoted prices and credit terms and prepared sales contracts for orders obtained.
• Prepared sales contracts and set up credit terms for new sales.
• Provided solution based product information, negotiated sale and credit terms.
• Prepared sales contracts with price quotes, credit terms and services.
• Estimated or quoted prices, credit terms, delivery dates.
• Quoted prices, credit terms and other bid specifications.
• Quoted prices, and credit terms.

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• Planned and conducted product demonstration, customer appreciation events/open houses and job site demonstrations.
• Conducted training seminars and performed job site analyses to ensure quality installations.
• Established new business opportunities with potential customers through job site information gathering.
• Visit job sites or offices to conduct presentations to prospective/existing customers.
• Called on customers at business offices and job sites to identify and create service and sales opportunities and ensure customer satisfaction.
• Increased commercial accounts 63% through a campaign of cold calling, direct marketing and office and job site visits.
• Work with a team of sales associates to put together packages and ensure proper delivery of product to job sites.
• Worked with the area Manager on high visibility / high value job sites, and responsible for store opening and closing
• Used hand held computers to track and shelve inventory as well as do job site tool room inventory for customers.
• Accommodated to customers' needs and demands by preparing orders of material and delivering product to customers' job sites.
• Visit job sites & contractors; supply technical information, develop new and service existing clients in all of S.E.
• Manage all facets of accounts including pricing, invoicing, scheduling, and job site supervision to exceed service standards.
• Visit job sites to field verify that the new HVAC equipment will work in place of the existing equipment.
• Conduct on job site face to face introductions to Contractors and Home Builders/ Developers and Real Estate Companies.
• Conducted sales calls to commercial and construction job sites, pulp and paper industry, other industrial markets.
• Reviewed customers project scheduling to assist and make suggestions of materials needed on the job site in advance.
• Visited job sites and offices to learn what the customer needs are and what solutions I can provide.
• Resolved problems between the customer and the store by visiting job sites to verify problem and offer solutions.
• Scheduled and coordinated deliveries to the job site with dispatcher and drivers to assure proper delivery request.
• Visited job sites and performed a variety of task to ensure the equipment was being well maintained.

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• Executed 2016 sales plan and growth strategy consistent with Producers Chemical Company s available product offerings and logistical capabilities.
• Developed and executed strategic monthly sales plan servicing existing customers and prospecting for new business.
• Developed business-to-business sales plans in a designated sales territory to exceed monthly sales goals.
• Implemented new sales plans and effective marketing strategies to position the organization competitively.
• Developed strategic sales plans to increase market share and profitability.
• Developed and coordinated focused sales plans to maximize sales penetration.
• Developed monthly sales plans which identified necessary account maintenance.
• Gained experience with territory management and sales planning.
• Developed weekly strategic sales plan targeting prospects.
• Developed sales plans for targeted distribution.
• Developed and executed strategic sales plans, new products and features to sell the benefits of our company over our price.
• Key decision making for medium sized and large customers while maintaining and executing a sales plan that exceeds stated revenue targets.
• Develop a strategic sales plan that identifies prospects and customers, prioritizes them according to importance and ability to provide results.
• Developed and implemented a strategic sales plan by planning daily sales routes in order to maximize time spent in territory.
• Initiated marketing and promotional sales plans for selected manufacturing distributors that gave 60% sales gains during 2004 and 2005.
• Accomplished timely and productive execution of sales plans and promotions via product displays, pricing promotions, and point-of-sale materials.
• Generated and grew new business by successfully executing sales plans using a consultative approach to gain customers and generate sales.
• Created marketing and sales plans by identifying trends resulting in expansion into new profitable markets valued at 40% margin.
• Developed techniques and sales plans which grew annual sales by as much as 100%, earning a merit increase.
• Developed and executed a sales plan leading to a 36% growth in new orders during first 12 months.

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• Conducted one-on-one technical product demonstrations nationally and internationally.
• Traveled extensively to health care providers within market area to provide hands-on product demonstrations and enact other consultative sales strategies.
• Performed presentations and managed product demonstrations, providing relative cost-benefit analyses across all product levels.
• Delivered PowerPoint presentations and product demonstrations to homeowners in the home improvement market.
• Develop territory marketing strategies and conduct product demonstrations and competitive product comparisons.
• Performed product demonstrations for clients and consumers, including in-store promotional events.
• Prepared and conducted online and in-person product demonstrations with potential customers.
• Position required extensive travel to conduct on-site, in-home product demonstrations.
• Perform product presentations to management and product demonstrations to key personnel.
• Recovered previous loss accounts through persuasive proposals and product demonstrations.
• Executed online product demonstrations and PowerPoint presentations for all prospects.
• Selected to conduct all new product demonstrations and educational programs.
• Presented one-on-one and group product demonstrations at customer locations.
• Managed marketing efforts and product demonstrations to business costumers.
• Conducted hands-on product demonstrations of chemical and industrial products.
• Developed and conducted on-site customer presentations and product demonstrations.
• Performed technical product demonstrations for potential & existing customers.
• Display and/or demonstrate products using presentations and/or product demonstrations.
• Created and presented customer proposals and product demonstrations.
• Directed large seminars/product demonstrations and sales recruiting presentations.

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• Generated leads by cold calling local businesses, profiling clients, and effectively presenting marketing and advertising material.
• Prospected local businesses and cold-called, overcoming gatekeepers to set appointments with managers regarding opportunity to place advertisements.
• Educated local businesses about our services using presentations, customer needs analysis, and personalized information packages.
• Provide marketing services and unique advertisement designs for all local businesses.
• Increased existing sales to local businesses by developing relationships.
• Created targeted online advertising promotions to drive local foot traffic that directly impacted the cash flow of local businesses.
• Generated leads by cold calling local businesses, profiling clients, and effectively presenting products to enhance the establishment.
• Developed relationships with local businesses and detailed the benefits of improving their current phone and computer server systems.
• Maintain contact with hospitals and local businesses to provide motivation and support to host a successful blood drive.
• Required to call on local businesses to set up face to face meetings to present our products.
• Implement and coordinate 401ks for local businesses and was responsible for employees' financial analysis and recommendations.
• Averaged $600 daily in print ad sales to local businesses within my assigned territory.
• Conduct outside sales calls to local businesses and professionals to develop relationship and repeat sales.
• Visited 30 to 40 local businesses daily, and gave an average of 8-10 presentations.
• Develop and qualify leads through cold calling and prospecting over 70 local businesses weekly.
• Develop ads and campaigns for local businesses to help drive traffic and increase sales.
• Created page advertising for local businesses to increase call-sale ratio and encourage repeat sales.
• Generate leads by cold calling local businesses, profile clients, and affinity partners.
• Generated leads by cold calling 65-80 local businesses per day and profiling clients.
• Generate leads by cold calling local businesses and nightly research for new prospects.

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• Conducted in-person presentations of company products on a daily basis and provided continuing education as needed.
• Analyzed existing and anticipated customer requirements and promoted consideration of company products to fill requirements.
• Designed and delivered training workshops and seminars demonstrating company products installation and application.
• Organized and implemented client relations activities to discuss upcoming company products.
• Call on architects and designers to facilitate specification of company products.
• Performed professional demonstrations of company products and services at construction sites.
• Design professional demonstrations or presentations of company products and services.
• Promoted and sold company products and services throughout assigned territory.
• Educated and motivated distributor personnel to promote company products.
• Delivered all company products to each account destination.
• Marketed company products in a door-to-door environment.
• Preformed presentations and demonstrations of company products.
• Presented company products to potential customers.
• Install, maintain, and repair company products and systems, on-site, over the telephone, and with remote desktop.
• Present and sell company products to current and potential client Educate customers about equipment and proper use through demonstrations and training.
• Provide customers with the knowledge of a full range of company products and services and assist them in utilizing these services.
• Presented knowledge of company products and services through presentations and proposals to prospective clients and business owners to build clientele.
• Handled incoming media and general inquiry sales for potential new customers on a wide range of company products and services.
• Maintain an in-depth working knowledge of the technical applications of company products as well as familiarity of competitor's products.
• Presented and sold company products and services to current and potential clients using my engineering degree and vast experience.

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• Provide technical support and training to clientele regarding proper product usage to ensure greater customer satisfaction.
• Maintain positive relationships with business personnel for service and/or technical support and client/customer billing issues.
• Worked with enterprise customers on large projects, including technical support and getting manufacturers involved.
• Establish strategic partnerships with product manufacturers and their respective technical support teams.
• Provided on-site technical support and exemplary customer service to resolve customer issues.
• Provide installation instructions and field technical support to contractors after product delivery.
• Worked with factory managers and application engineers regarding technical support.
• Conduct product demonstrates where needed along with technical support advisement.
• Provided product technical support and training for channel partners and end-customers
• Provided quality service and technical support to customers.
• Provided technical support, troubleshooting and customer support.
• Provided customers with engineering and technical support.
• Provide technical and non-technical support.
• Oversee pipeline of existing clients within territory which include site visits, on-site training, technical support, inside sales support
• Provided technical support, safety data, and material information to architects, property owners, engineers, and contractors.
• Started as an Emergency Dispatch Operator, then promoted to a Customer Service Representative and then moved to Technical Support.
• Facilitated telephone boat accessory sales, order inquires, and technical support using Microsoft Word, Excel, and QuickBooks
• Provided technical support to sales team and customer base for daily maintenance requirements as well as extensive project opportunities.
• Provided quality customer service and technical support to dentists and their office staff through effective training and follow-up.
• Interacted with purchasing and engineering personnel at the account level to provide quotations, samples and technical support.

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• Manage national accounts that include: Home Depot, Coca Cola, Tractor Supply, Whirlpool, and Rock Tenn.
• Trained any new associate coming into The Home Depot for proper sales, customer service, and loss prevention.
• Maintained displays at Home Depot stores to help drive business in the At-Home Services division of The Home Depot.
• Conducted product-training classes to account staff at Home Depot resulting in greater knowledge for employees and increased new sales.
• Recognized for product expertise and appointed as product and client engagement trainer for sales vendors at Home Depot.
• Achieve Home Depot's profit and velocity objectives while providing excellent service to internal and external customers.
• Set up high-quality displays in Home Depot stores, liaising with retail clients to explain product lines.
• Work as a sales and service representative with 36 Home Depot Stores in the Bay Area.
• Assisted with development of The Home Depots newly organized inside / outside commercial paint sales program.
• Represented Coastal Windows as outside vendor to all Home Depot on the state of Hawaii.
• Generated clients by getting them interested in investing and purchasing a roof from Home Depot.
• Develop employee relations, training and help with lead generation at assigned Home Depot Stores.
• Achieved success against major competitors such as Staples, Office Max, and Office Depot.
• Involved in cold calling businesses to gain client loyalty through for Office Depot.
• Access to reliable transportation to reach customers homes and local Home Depot stores.
• Managed accounts in 8 Home Depot retail stores in the Pittsburgh metropolitan area.
• Led the southeast region in extended service plan attachments through The Home Depot.
• Created brand awareness for Coastal Windows as a vendor to Home Depots.
• Managed Sales Territory consisting of Home Depot and Lowe's Retail stores.
• Travel throughout assigned territory to call on regular Home Depot/ Expo stores.

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• Supervised existing accounts - Visited client locations regularly to maintain effective working relationships and increase repeat business.
• Developed both new and repeat business in a designated territory through strong customer networking and negotiating skills.
• Maintained communication with customers to insure their satisfaction as well as generating referrals and repeat business.
• Ensured high post-sales satisfaction facilitating positive long-term relationships and high potential for repeat business with customers.
• Obtained repeat business, referrals and references by building strong relationships and understanding customer requirements.
• Anticipated customer needs by analyzing purchasing habits and streamlined ordering process for repeat business.
• Maintained long lasting relationships with customers in an effort to ensure maintenance and repeat business
• Developed sales relationships with customers with increased repeat business along with new business.
• Provided excellent service as evidenced by retention, referrals and repeat business.
• Utilized customer management techniques to ensure repeat business for highly competitive territory
• Formed and maintained relationships with customers to ensure repeat business.
• Ensured on-time delivery and product reliability resulting in repeat business.
• Developed positive working relationships with clients to encourage repeat business.
• Established solid relationships resulting in personal referrals and repeat business.
• Established long-term relationships with company supervisors resulting in repeat business
• Established repeat business in fabricated stainless and aluminum parts.
• Networked and developed client relationships, gaining repeat business.
• Establish new relationships with customers and develop repeat business.
• Established repeat business with accounts through outstanding customer service.
• Cultivated and maintained client relationships and repeat business.

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• Prepare and manage all documentation related service agreements.
• Negotiated and sold profitable service agreements, Made president club, first fiscal year of working for First Choice Services.
• Performed 20+ cold calls daily, negotiated pricing and prepared sales contract with terms of sales and service agreements.
• Do site surveys of HVAC and Refrigeration equipment, hand price quotes and discuss our service agreements.
• Conducted outside territory sales for Hewlett Packard service agreements, as well as copiers and faxes.
• Total number of service agreements I had signed in the first 12 months was 465.
• Worked directly with decision makers to present and sell service agreements.
• Negotiate prices or terms of marketing, sales or service agreements
• Acquired several master service agreements through my relationships with clients.
• Coordinated service agreements between new accounts and the delivery team.
• Prepared, presented, and negotiated new service agreements.
• Negotiated prices, terms of sales and service agreements.
• Contract service agreements were required to obtain new business.
• Prepared and filed all service agreements personally sold.
• Fulfilled Customer Service Agreements between clients and laborers.
• Negotiated prices and service agreements.
• Negotiate sales and service agreements.
• Set up Master Service Agreements (MSA's) for new clients.
• Obtained MSA's (Master Service Agreements).
• Complete required Customer Service Agreements reports and other paperwork in a timely manner and in accordance with Company policy.

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• Monitored customer complaints, follow-up on outstanding orders and made emergency calls as necessary.
• Resolved customer complaints by performing activities such as adjusting bills or exchanging out advertising.
• Resolved customer complaints by investigating problems, resolving issues and follow-up.
• Resolved customer complaints, coordinated and negotiated parts replacement terms.
• Mitigate all customer complaints and cancellations.
• Handled customer complaints promptly and effectively.
• Managed all aspects of account service, identified accounting credit risks, handled material rejects, claims and customer complaints.
• Delivered urgent product needs and handled customer complaints for the store to ensure customer satisfaction and lasting sales relationships.
• Responded to Customer complaints, resolved problems, interacted with credit department, account adjustments, and quality assurance.
• Resolved customer complaints and recommended corrective actions for review and approval thereby reducing customer complaints by 50%.
• Investigated and resolved a wide variety of customer complaints and inquiries ensuring the highest level of satisfaction possible.
• Visited customers and took orders, handled customer complaints, and tried to set up new accounts.
• Handled customer complaints, trained drivers, and brought in new accounts for the company.
• Handled troubleshooting and resolved service issues, billing problems, and all customer complaints.
• Handle customer complaints by listening, not making excuses, being honest and empathetic.
• Resolved an average of 25 customer complaints per month regarding sales and service.
• Handle customer complaints within lines of authority and manage process to resolution.
• Listen to and resolve customer complaints regarding products or services.
• Handle customer complaints promptly, effectively and report potential claims.
• Resolve customer complaints as needed and provide a solution.

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• Spearheaded and participated in the streamlining of product catalogs and promo materials to more accurately and consistently process customer orders.
• Processed customer orders; performed inventory management; customer service; deliveries; collections.
• Processed customer orders and maintained customer satisfaction by meeting and exceeding expectations.
• Organized and communicated details of customer orders and helped solve customer problems.
• Assist in expediting customer orders and maintaining customer satisfaction.
• Acquired experience inputting customer orders into specialized computer systems.
• Delivered customer orders and unloaded in specified areas.
• Handled customer orders and ensured proper fulfillment.
• Filled and submitted customer orders accurately.
• Process customer orders and shipping arrangements.
• Coordinated with the warehouse and trucking personnel in arranging shipments of customer orders via company-owned fleet and common carriers.
• Follow up on proposals to secure orders; Enter customer orders and payment information into UFM order systems.
• Prepared customer orders and vendor purchase orders, verified ship dates, and coordinated delivery to the customer.
• Worked as inside sales representative taking customer orders and quotes via phone, fax or e-mail.
• Developed rental and sale quote forms used to track customer orders between counter and sales personnel.
• Processed customer orders with efficiency and accuracy, making sure the customers needs are always met.
• Warehouse duties: manage inventory, loading and unloading, correct picking/pulling of customer orders.
• Controlled and tracked inventory for customer orders as well as on hand inventory.
• Receive customer orders by phone, visit customers, explain & demonstrate new products
• Researched and resolved problems with customer orders and took steps to prevent recurrence.

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• Retained and lead major infrastructure proposals for HVAC maintenance department servicing commercial real estate throughout the Anchorage metropolitan community.
• Provided project specific quotation for material represented to HVAC/ Plumbing wholesalers.
• Rented work uniforms to auto repair, plumbing and HVAC industries and ESD laboratory coats to electronic and computer manufacturing businesses.
• Assisted in opening HVAC division for Keller Supply selling to HVAC and Mechanical Contractors equipment, installation supplies, and tools.
• Act as communication between manufactures representatives and other sales managers to promote new and existing products associated within the HVAC field.
• Supported areas included: HVAC, Mechanical Production, Sign Manufacturing, Truck Body Manufacturing and Specialty Sheet Metal Fabrication.
• Recruited new customers including plumbers, HVAC contractors, electricians, and hardware stores to further establish company in marketplace.
• Inspected, repaired, and installed plumbing and HVAC for residential, commercial, new custom construction and remodels.
• Planned meetings to present company services and discuss HVAC preventative maintenance needs of commercial businesses in an assigned territory.
• Key representative for HVAC/R wholesaler providing knowledgeable services to businesses, buildings, corporations, and other institutions.
• Have master level skills in the areas of HVAC, Electricity, Plumbing, Carpentry and Auto Mechanics.
• Job duties included approaching customers preparing and presenting them plans on maintaining or upgrading their HVAC equipment.
• Developed a territory for the American Standard line of HVAC (Heating & Air Conditioning equipment).
• Targeted industries such as environmental cleanup, asbestos/lead abatement, HVAC, mold/flood damage, and industrial/construction.
• Called on HVAC retailers and building contractors, selling heating/air equipment and supplies on a wholesale basis.
• Recruit and manage sales of existing and new customers to Carr within the Plumbing and HVAC industry.
• Help diagnosis and service HVAC equipment by phone to contractors installing equipment within the 5 state area.
• Read, figure, and access HVAC drawing from blueprints, Dodge Reports, and Builders Exchange.
• Called on mechanical HVAC and plumbing contractors to obtain opportunities to provide pricing for large commercial projects.
• Performed service calls and learn different plumbing and HVAC techniques to resolve various mechanical problems.

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