Patient Service Representative jobs at Overlake Medical Center & Clinics

Welcome to a medical center where you're the center of attention. Pay range: - Hourly$22.22 - $33.33 Responsible for exemplary customer service in greeting and orientation of patients and visitors to the hospital. Interviews the patient for complete demographic and financial data to complete the registration process accurately, efficiently and promptly. Collects appropriate monies, obtains appropriate signatures, notifies patients/guests of hospital regulations, policies and services. Per Diem Qualifications: High School Diploma required, Bachelors Degree preferred. Formal training in medical terminology, hospital finance and customer relations is preferred. Previous admission/registration experience or previous physician office, hospital or other frontline customer contact experience in in a fast paced, high volume business setting preferred. Demonstrated customer service skills required. Exceptional interpersonal skills to interview, educate and advise patients of hospital policies and the professionalism to positively interact with individuals at all levels of the organization are required. Knowledge of the financial requirements of insurances, HMO and PPO organizations and state and federal programs. Must be articulate and skilled in teaching patients how to access the healthcare system. Intermediate level typing skills required. Knowledge of medical terminology preferred. Ability to work independently and in a team environment. Must have the ability to work in a fast paced area, where the performance and concentration of several tasks may be required simultaneously. Why join Overlake? We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row. Local, visible leaders who care about you. A values-based work environment. Medical insurance premiums as low as $0 per month. Many Overlake services covered at 100%. Tuition reimbursement up to $10,000 per year. Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting. Pre-tax and Roth after tax retirement savings plans. An expanded Employee Assistance Program. A caregiver support program to help with everything from childcare to eldercare. Free parking and Orca transit passes. If this sounds like an environment where you'll thrive, we'd love to hear from you. How much will this job pay? Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact ***********************

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. This salary range may be inclusive of several career levels at Valley Medical Center and will be narrowed during the interview process based on several factors, including (but not limited to) the candidate's experience, qualifications, location, and internal equity. TITLE: Patient Resource Representative JOB OVERVIEW: The Patient Resource Representative position is responsible for scheduling, pre-registration, insurance verification, estimates, collecting payments over the phone, and inbound and outbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center. This includes call handling for specialized access programs: Accountable Care Network Contracts Hotline Call Handling, MyChart Scheduling, and Outbound dialing for Referral Epic Workqueues. DEPARTMNT: Patient Resource Center WORK HOURS: As assigned REPORTSTO: Supervisor, Patient Resource Center PREREQUISITES: * High School Graduate or equivalent (G.E.D.) preferred. * Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. * Demonstrates basic skills in keyboarding (35 wpm) * Computer experience in a windows-based environment. * Excellent communication skills including verbal, written, and listening. * Excellent customer service skills. * Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: * Ability to function effectively and interact positively with patients, peers and providers at all times. * Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. * Ability to provide verbal and written instructions. * Demonstrates understanding and adherence to compliance standards. * Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: * Ability to communicate effectively in verbal and written form. * Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. * Ability to maintain a calm and professional demeanor during every interaction. * Ability to interact tactfully and show empathy. * Ability to communicate and work effectively with the physical and emotional development of all age groups. * Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. * Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. * Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. * Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent * Ability to organize and prioritize work. * Ability to multitask while successfully utilizing varying computer tools and software packages, including: * Utilize multiple monitors in facilitation of workflow management. * Scanning and electronic faxing capabilities * Electronic Medical Records * Telephone software systems * Microsoft Office Programs * Ability to successfully navigate and utilize the Microsoft office suite programs. * Ability to work in a fast-paced environment while handling a high volume of inbound calls. * Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. * Ability to speak, spell and utilize appropriate grammar and sentence structure. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic for Administrative Partner. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * In-depth knowledge of VMC's mission, vision, and service offerings. * Demonstrates all expectations outlined in the VMC Caregiver Commitment throughout every interaction with patients, customers, and staff. * Delivers excellent customer service throughout each interaction: * Provides first call resolution, whenever possible. * Acknowledge if patient is upset and de-escalate using key words and providing options for resolution. * Identify and assess patients' needs to determine the best action for each patient. This is done through active listening and asking questions to determine the best path forward. * A knowledgeable resource for patient/customers that works to build confidence and trust in the VMC health care system. * Schedules appointments in Epic by following scheduling guidelines and utilizing tools and resources to accurately appoint patient. * Generates patient estimates and follows Point of Service (POS) Collection Guidelines to determine patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid. * Strives to meet patients access needs for timeliness and provider, whenever possible. * Applies VMC registration standards to ensure patient records are accurate and up to date. * Ensures accurate and complete insurance registration through the scheduling process, including verifies insurance eligibility or updates that may be needed. * Reviews registration work queue for incomplete work and resolves errors prior to patient arrival at the clinic. * Utilizes protocols to identify when clinical escalation is needed based on the symptoms that patients report when calling. * Takes accurate and complete messages for clinic providers, staff, and management. * Relays information in alignment with protocols and provides guidance in alignment with patient's needs. * Routes calls to appropriate clinics, support services, or community resource when needed. * Coordinates resources when needed for patients, such as interpreter services, transportation or connecting with other resources needed for our patient to be successful in obtaining the care they need. * Identifies, researches, and resolves patient questions and inquiries about their care and VMC. * Inbound call handling for our specialized access programs * A.C.N. Hotline Call handling * Knowledge of contractual requirements for VMC's Accountable Care Network contracts and facilitates care in a way that meets contractual obligations. * Applies all workflows and protocols when scheduling for patients that call the A.C.N. Hotline * Completes scheduling patients for all departments the PRC supports. * Facilitates scheduling for all clinics not supported by the PRC. * Completes registration and transfer call to clinic staff to schedule. * Completes the MyChart Scheduling process for appointment requests and direct scheduled appointments. * Utilizes and applies protocols as outlined for MyChart scheduling * Meet defined targets for MyChart message turnaround time. * Outbound dialing for patient worklists * Utilizes patient worklists to identify patients that require outbound dialing. * Outbound dialing for referral work queues. * Utilizes referral work queue to identify patients that have an active/authorized referral in the system and reaches out to complete scheduling process. * Schedules per department protocols * Updates the referral in alignment with the defined workflow. * Receives, distributes, and responds to mail for work area. * Monitor office supplies and equipment, keeping person responsible for ordering updated. * Other duties as assigned. Created: 1/25 Grade: OPEIUC FLSA: NE CC: 8318 #LI-Remote Job Qualifications: PREREQUISITES: 1. High School Graduate or equivalent (G.E.D.) preferred. 2. Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. 3. Demonstrates basic skills in keyboarding (35 wpm) 4. Computer experience in a windows-based environment. 5. Excellent communication skills including verbal, written, and listening. 6. Excellent customer service skills. 7. Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: 1. Ability to function effectively and interact positively with patients, peers and providers at all times. 2. Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. 3. Ability to provide verbal and written instructions. 4. Demonstrates understanding and adherence to compliance standards. 5. Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: a. Ability to communicate effectively in verbal and written form. b. Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. c. Ability to maintain a calm and professional demeanor during every interaction. d. Ability to interact tactfully and show empathy. e. Ability to communicate and work effectively with the physical and emotional development of all age groups. 6. Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. 7. Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. 8. Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. 9. Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent 10. Ability to organize and prioritize work. 11. Ability to multitask while successfully utilizing varying computer tools and software packages, including: a. Utilize multiple monitors in facilitation of workflow management. b. Scanning and electronic faxing capabilities c. Electronic Medical Records d. Telephone software systems e. Microsoft Office Programs 12. Ability to successfully navigate and utilize the Microsoft office suite programs. 13. Ability to work in a fast-paced environment while handling a high volume of inbound calls. 14. Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. 15. Ability to speak, spell and utilize appropriate grammar and sentence structure.

Salary: $21.50 - $26.37 Hourly Shift/Schedule: M-F, 8a-5p; seeking flexibility to support late night coverage (approx. 7pm) and Saturday coverage if needed. Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading! HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care. Position Summary: Responsible for performing all site front office functions including incoming and outgoing phone activities, appointment scheduling, patient registration, computer data entry, collection of payments, maintaining health records, and serves as an example of excellent customer service to patients, family members, and community partners. Compensation is dependent on skills and experience. Your contribution to the team includes: * Greet all clinic patients, families and visitors. * Perform the check-in functions for patients which includes: * Verification of patient, guarantor and subscriber demographics. * Verification of insurance information by reviewing insurance card and performing real-time eligibility checking. * Collection of copays and past due balances. * Educate patients and families on HealthPoint services and assist with navigation of these services. * Demonstrate knowledge of medical and dental insurance basics such as copay, co-insurance and deductibles. * Perform the check-out function for patients which includes: * Scheduling any follow-up or future appointments. * Provide patient with any applicable documents. * Collect any outstanding balances that were not collected during check-in. * Establish payment plans, if necessary. * Follow established procedures for answering and screening incoming appointment-related telephone calls, directing calls to appropriate staff, taking messages, and documenting in the Electronic Health Record (EHR). * Provide patients with documentation and education concerning financial assistance programs including Sliding Fee Program * Maintain schedule accuracy for maximum patient flow, confirming provider appointment dates and times are correct and confirming future patient appointments. Maintain effective communication with clinical care team to add patients to providers' schedules. * Assist with the management of complex appointment scheduling and procedure coordination. * Guide and promote the use of MyChart to patients and families. * Have a basic understanding of emergency medical situations. Be able to connect phone or in-person patients to the appropriate clinical care team member for care. * Follow established written procedures for collection of cash, checks, and credit card payments. * Keep the reception work area and waiting room clean, organized, and stocked. * The Float Patient Services Representative I will work throughout various HealthPoint locations to provide coverage for shortages as well as providing additional support with other assigned duties. Responsible for monitoring and staying current on daily schedule. Must be flexible and able to adapt to multiple clinic environments and patient populations while maintaining a high level of professionalism and quality patient care. * Maintain good attendance, is punctual and works full scheduled shift is a condition of employment. * Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment. * Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence, and stewardship into appropriate programs and services. * Other duties as assigned by supervisor. * Attending staff and in-service meetings, participating in committees and task force activities. * Support Clinic initiatives and process improvement work to meet HealthPoint Strategic Aims and Quality Measures. Must have's you'll need to be successful: * High school diploma or equivalent. Customer Service or Healthcare experience preferred. * Basic operating knowledge of computers. Beginning level of Word, Excel, and Outlook, Electronic Dental and Medical Records desired. Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment. Where to gather your records: * If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled. * If records do not show any data, please seek guidance from your provider for further assistance. * If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense. HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks. * Washington State Sick and Safe Leave * Retirement Plan with Employer Match To learn more about HealthPoint, go to *********************** #practiceyourpassion It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

Salary Range: $21.50 - $26.37 Hourly Shift/Schedule: Rotational shifts M-F: Monday: 9a - 6pm and 9:30a - 6:30p; Tuesday - Friday: 7:30a - 4:30pm, 8:00a-5:00pm, and 8:30a - 5:30pm Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading! HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care. Position Summary: Responsible for performing all site front office functions including incoming and outgoing phone activities, appointment scheduling, patient registration, computer data entry, collection of payments, maintaining health records, and serves as an example of excellent customer service to patients, family members, and community partners. Compensation is dependent on skills and experience. Your contribution to the team includes: * Greet all clinic patients, families and visitors. * Perform the check-in functions for patients which includes: * Verification of patient, guarantor and subscriber demographics. * Verification of insurance information by reviewing insurance card and performing real-time eligibility checking. * Collection of copays and past due balances. * Educate patients and families on HealthPoint services and assist with navigation of these services. * Demonstrate knowledge of medical and dental insurance basics such as copay, co-insurance and deductibles. * Perform the check-out function for patients which includes: * Scheduling any follow-up or future appointments. * Provide patient with any applicable documents. * Collect any outstanding balances that were not collected during check-in. * Establish payment plans, if necessary. * Follow established procedures for answering and screening incoming appointment-related telephone calls, directing calls to appropriate staff, taking messages, and documenting in the Electronic Health Record (EHR). * Provide patients with documentation and education concerning financial assistance programs including Sliding Fee Program * Maintain schedule accuracy for maximum patient flow, confirming provider appointment dates and times are correct and confirming future patient appointments. Maintain effective communication with clinical care team to add patients to providers' schedules. * Assist with the management of complex appointment scheduling and procedure coordination. * Guide and promote the use of MyChart to patients and families. * Have a basic understanding of emergency medical situations. Be able to connect phone or in-person patients to the appropriate clinical care team member for care. * Follow established written procedures for collection of cash, checks, and credit card payments. * Keep the reception work area and waiting room clean, organized, and stocked. * Maintain good attendance, is punctual and works full scheduled shift is a condition of employment. * Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment. * Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence, and stewardship into appropriate programs and services. * Other duties as assigned by supervisor. * Attending staff and in-service meetings, participating in committees and task force activities. * Support Clinic initiatives and process improvement work to meet HealthPoint Strategic Aims and Quality Measures. Must have's you'll need to be successful: * High school diploma or equivalent. Customer Service or Healthcare experience preferred. * Basic operating knowledge of computers. Beginning level of Word, Excel, and Outlook, Electronic Dental and Medical Records desired. * Work situations are routine and regularly recurring and require attention and concentration. Limited planning, discretion, and consideration are necessary to adequately carry out work activities. Work situations require consideration and interpretation of circumstances or information to choose the most effective response. Solutions may be technical yet relatively straightforward and well-defined once problems are understood. If you know about the following it's a plus: * Preferred languages Marshallese, Russian/Ukraine, Spanish Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment. Where to gather your records: * If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled. * If records do not show any data, please seek guidance from your provider for further assistance. * If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense. HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks. * Medical, Dental, and Vision for employees and their families/dependents * HSA, FSA plans * Life Insurance, AD&D and Disability Coverage * Employee Assistance Program * Wellness Program * PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees) * Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees) * 8 holidays and 3 floating holidays * Compassion Time Away up to 40 hours * Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks * Retirement Plan with Employer Match * Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance. * Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more * Development and Growth Opportunities To learn more about HealthPoint, go to *********************** #practiceyourpassion It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

Job Details Community Health Care - Hilltop Regional Health Center - Tacoma, WA Full Time High School $23.67 - $32.30 Hourly Monday - Friday - 8:00am to 5:00pmDescription Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community. We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all. We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more! We are looking for Patient Services Representative Floats to join our clinics! Our Patient Services Representatives provide customer service to patients regarding their accounts including setting up payment plans, answering questions concerning bills, and ensure billing information is accurate in system. They also process referrals to specialty care, dieticians, radiology exams, community resources and contact patients to make appointments. They will ensure copays and deductibles are adjusted based on patient's sliding fee level (as appropriate) plus they review sliding fee paperwork for completeness and ensure documented correctly in electronic health record (E.H.R) and practice management (E.P.M) systems. They also answer billing questions from staff, vendors, and patients. In addition, they will float to other clinics as needed. Plus, other duties as assigned. Qualifications High School Diploma plus 1 year experience in medical front office or combination of relevant experience and education. We encourage anyone with a relevant combination of education and experience to apply.

Job Details Community Health Care - Lakewood Clinic - Lakewood, WA Full Time High School $21.17 - $29.80 Hourly Monday - Friday - 8:00am to 5:00pmDescription Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community. We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all. We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more! We are looking for Patient Services Representative's to join our clinics! Our Patient Services Representatives provide customer service to patients regarding their accounts including setting up payment plans, answering questions concerning bills, and ensure billing information is accurate in system. They also process referrals to specialty care, dieticians, radiology exams, community resources and contact patients to make appointments. They will ensure copays and deductibles are adjusted based on patient's sliding fee level (as appropriate) plus they review sliding fee paperwork for completeness and ensure documented correctly in electronic health record (E.H.R) and practice management (E.P.M) systems. They also answer billing questions from staff, vendors, and patients. Plus, other duties as assigned. Qualifications High School Diploma plus 1 year experience in medical front office or combination of relevant experience and education. We encourage anyone with a relevant combination of education and experience to apply.

Shift: Monday-Friday 1:30pm-10:00pm Compensation: The salary range is $21.24- 29.99/hour. The salary is based on multiple factors, including but not limited to job-related experience, knowledge, skills, abilities, and employment status. Evergreen Radia is looking for a PSR (Patient Service Representative) to join our team. We are an Outpatient Imaging Center, open Monday - Saturday, located in downtown Kirkland, Washington. Evergreen Radia is a part of Radia, Inc. Come join a great team dedicated to quality imaging and excellent patient care. Benefits: A 401(k)-employer match, with a profit-sharing component Free onsite parking Learning opportunities through professional development programs Educational Assistance Service bonus Discretionary annual performance-based bonus Position Summary: Performs a variety of clerical functions that support the overall Imaging Center Provides a warm, welcoming environment to all patients Ability to professionally handle a high volume of patient check-in Ensures the accuracy of patient demographic and insurance information Collect and reconcile patient payments. Knowledge to respond to patient questions regarding routine billing and insurance matters Accurately enter incoming orders in a timely manner Ability to meet or exceed performance metrics, with a focus on quality, accuracy, and timeliness Ability to de-escalate conflict situations with minimal supervisory assistance but able to recognize when a situation is beyond individual training/expertise and requires assistance Qualifications and Requirements High School diploma or equivalent Minimum of 1 year in a customer service-oriented environment required Minimum of 1-year medical office experience preferred Knowledge of medical insurance preferred Must be very proficient in computer skills, multi-tasking and working with several software programs at the same time Demonstrates a professional demeanor in appearance and behavior in all work-related interactions COVID Requirements To protect physicians, employees, and patients of Radia from contracting COVID-19 and to help prevent the spread of COVID-19, Radia requires that all Health Care Setting Workers receive a COVID-19 vaccination, subject to the exemptions. New hires are required to present written proof of COVID-19 vaccination or a written request for an exemption within 30 days of hire. About Radia Evergreen Radia is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations. #INDTLC

Job Description Shift: Monday-Friday 1:30pm-10:00pm Compensation: The salary range is $21.24- 29.99/hour. The salary is based on multiple factors, including but not limited to job-related experience, knowledge, skills, abilities, and employment status. Evergreen Radia is looking for a PSR (Patient Service Representative) to join our team. We are an Outpatient Imaging Center, open Monday - Saturday, located in downtown Kirkland, Washington. Evergreen Radia is a part of Radia, Inc. Come join a great team dedicated to quality imaging and excellent patient care. Benefits: A 401(k)-employer match, with a profit-sharing component Free onsite parking Learning opportunities through professional development programs Educational Assistance Service bonus Discretionary annual performance-based bonus Position Summary: Performs a variety of clerical functions that support the overall Imaging Center Provides a warm, welcoming environment to all patients Ability to professionally handle a high volume of patient check-in Ensures the accuracy of patient demographic and insurance information Collect and reconcile patient payments. Knowledge to respond to patient questions regarding routine billing and insurance matters Accurately enter incoming orders in a timely manner Ability to meet or exceed performance metrics, with a focus on quality, accuracy, and timeliness Ability to de-escalate conflict situations with minimal supervisory assistance but able to recognize when a situation is beyond individual training/expertise and requires assistance Qualifications and Requirements High School diploma or equivalent Minimum of 1 year in a customer service-oriented environment required Minimum of 1-year medical office experience preferred Knowledge of medical insurance preferred Must be very proficient in computer skills, multi-tasking and working with several software programs at the same time Demonstrates a professional demeanor in appearance and behavior in all work-related interactions COVID Requirements To protect physicians, employees, and patients of Radia from contracting COVID-19 and to help prevent the spread of COVID-19, Radia requires that all Health Care Setting Workers receive a COVID-19 vaccination, subject to the exemptions. New hires are required to present written proof of COVID-19 vaccination or a written request for an exemption within 30 days of hire. About Radia Evergreen Radia is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations. #INDTLC

Salary Range: $21.50 - $26.37 Hourly Shift/Schedule: Monday-Friday 8am-5pm; 1 (one) late night shift per week (10:30am-7:30pm) either Monday, Tuesday or Wednesday (determined upon hire); Occasional Saturday will be on rotation with team (8am-1pm) Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading! HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care. Position Summary: Responsible for performing all site front office functions including incoming and outgoing phone activities, appointment scheduling, patient registration, computer data entry, collection of payments, maintaining health records, and serves as an example of excellent customer service to patients, family members, and community partners. Compensation is dependent on skills and experience. Your contribution to the team includes: * Greet all clinic patients, families and visitors. * Perform the check-in functions for patients which includes: * Verification of patient, guarantor and subscriber demographics. * Verification of insurance information by reviewing insurance card and performing real-time eligibility checking. * Collection of copays and past due balances. * Educate patients and families on HealthPoint services and assist with navigation of these services. * Demonstrate knowledge of medical and dental insurance basics such as copay, co-insurance and deductibles. * Perform the check-out function for patients which includes: * Scheduling any follow-up or future appointments. * Provide patient with any applicable documents. * Collect any outstanding balances that were not collected during check-in. * Establish payment plans, if necessary. * Follow established procedures for answering and screening incoming appointment-related telephone calls, directing calls to appropriate staff, taking messages, and documenting in the Electronic Health Record (EHR). * Provide patients with documentation and education concerning financial assistance programs including Sliding Fee Program * Maintain schedule accuracy for maximum patient flow, confirming provider appointment dates and times are correct and confirming future patient appointments. Maintain effective communication with clinical care team to add patients to providers' schedules. * Assist with the management of complex appointment scheduling and procedure coordination. * Guide and promote the use of MyChart to patients and families. * Have a basic understanding of emergency medical situations. Be able to connect phone or in-person patients to the appropriate clinical care team member for care. * Follow established written procedures for collection of cash, checks, and credit card payments. * Keep the reception work area and waiting room clean, organized, and stocked. * Maintain good attendance, is punctual and works full scheduled shift is a condition of employment. * Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment. * Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence, and stewardship into appropriate programs and services. * Other duties as assigned by supervisor. * Attending staff and in-service meetings, participating in committees and task force activities. * Support Clinic initiatives and process improvement work to meet HealthPoint Strategic Aims and Quality Measures. Must have's you'll need to be successful: * High school diploma or equivalent. Customer Service or Healthcare experience preferred. * Basic operating knowledge of computers. Beginning level of Word, Excel, and Outlook, Electronic Dental and Medical Records desired. * Work situations are routine and regularly recurring and require attention and concentration. Limited planning, discretion, and consideration are necessary to adequately carry out work activities. Work situations require consideration and interpretation of circumstances or information to choose the most effective response. Solutions may be technical yet relatively straightforward and well-defined once problems are understood. Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment. Where to gather your records: * If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled. * If records do not show any data, please seek guidance from your provider for further assistance. * If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense. HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks. * Medical, Dental, and Vision for employees and their families/dependents * HSA, FSA plans * Life Insurance, AD&D and Disability Coverage * Employee Assistance Program * Wellness Program * PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees) * Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees) * 8 holidays and 3 floating holidays * Compassion Time Away up to 40 hours * Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks * Retirement Plan with Employer Match * Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance. * Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more * Development and Growth Opportunities To learn more about HealthPoint, go to *********************** #practiceyourpassion It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

We're hiring a full-time Patient Services Representative I (PSR I) to join our Radiology Practice. In this role, you will be the first point of contact for patients, greeting them with professionalism and compassion. Responsibilities include verifying information, collecting co-pays, scanning documents, and protecting patient privacy while ensuring a smooth check-in process. This entry-level position offers the opportunity to take on expanded duties, develop new skills, and gain valuable experience. The ideal candidate is friendly, organized, detail-oriented, and committed to creating a welcoming, positive patient experience. Location: Beautiful Olympia, Washington. Geographically located between the salt waters of the Puget Sound and the fresh waters of Budd Inlet and the Deschutes River. The South Sound offers stunning views of Mt. Rainier and the Olympic Mountain range. Compensation: The pay scale is $21.24 - $29.99. Pay is influenced by factors specific to the applicants job-related experience, knowledge, skills, abilities. Work Schedule: Monday - Friday, 8:30am - 5:00pm. This is an in-office position in Olympia, WA. Benefits: We offer a comprehensive benefits package designed to support the well-being and success of our team. This includes a competitive salary, medical and dental coverage, paid time off, and paid sick leave accrual. Employees receive a 401(k) retirement plan with employer matching contributions up to a specified amount, in addition, we offer an annual profit-sharing contribution made directly into your retirement account. Additional benefits include life and disability insurance, a mid-year performance-based salary increase, and a discretionary year-end service bonus. Benefits are available with eligible FTE status; employees working more than 20 hours per week are eligible to participate. 2 Medical plans to choose from, dental, vision, life and LTD HSA and FSA available A 401(k)-employer match, with a profit-sharing component Up to 21 paid days off per year 8 paid holidays annually Life and disability insurance Learning opportunities through professional development programs Educational Assistance Discretionary mid-year performance based increase and end of year service bonus Position Summary: Perform a variety of clerical functions to support the overall Imaging Center Provide excellent customer service to ensure a positive patient experience Professionally and compassionately greet and check in patients Manage busy times in a friendly and efficient manner Verify and ensure the accuracy of patient demographic and insurance information entered into the medical record Collect and scan necessary documentation Process payments, co-pays, and billing information, and respond to patient questions regarding routine billing and insurance matters Accurately enter incoming orders in a timely manner Meet or exceed performance metrics with a focus on quality, accuracy, and timeliness De-escalate basic conflict situations and recognize when escalation is necessary and requires supervisory assistance Support clinical staff by coordinating smooth patient flow Handle confidential patient information with discretion and compliance with HIPAA regulations Qualifications and Requirements High School diploma or equivalent Minimum of 1 year experience in a customer service position, required. Minimum of 1-year medical office experience, preferred Must be very proficient in computer skills, multi-tasking and working with several software programs at the same time Demonstrates a professional demeanor in appearance and behavior in all work-related interactions Our Values As a Radia employee, we'll rely on you to reflect our mission and values. At Radia Imaging Services, our mission is to deliver compassionate, patient-centered care through advanced imaging technology and expert clinical teamwork. We are committed to providing accurate, timely, and accessible diagnostic services that support better health outcomes for every patient we serve. Our values guide everything we do: Excellence - We hold ourselves to the highest standards of clinical quality, accuracy, and safety. Compassion - We treat patients and families with respect, dignity, and empathy. Collaboration - We partner with providers, staff, and communities to ensure seamless, supportive care. Innovation - We embrace continuous improvement and leading-edge technology to better serve our patients. Integrity - We act with honesty, professionalism, and accountability in every interaction. South Sound Radiology is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations. #INDSSR

Patient Representative Specialist Location: Greenville, SC, 29607 Job Description: The Patient Representative Specialist is responsible for providing excellent customer service to patients and their families. They will be the first point of contact for patients and will be responsible for answering questions, scheduling appointments, and providing information about the facility and services offered. The Patient Representative Specialist will also be responsible for maintaining patient records and ensuring that all necessary paperwork is completed accurately and in a timely manner. Responsibilities: Answering phone calls and emails from patients and their families Scheduling appointments and coordinating with other departments as needed Providing information about the facility and services offered Maintaining patient records and ensuring that all necessary paperwork is completed accurately and in a timely manner Assisting with insurance verification and billing as needed Resolving patient complaints and concerns in a professional and timely manner Performing other duties as assigned Requirements: High school diploma or equivalent Excellent customer service skills Strong communication and interpersonal skills Ability to multitask and prioritize tasks effectively Proficient in Microsoft Office and other computer programs Experience in a healthcare setting preferred Benefits: 401(k Health insurance Paid time off Work Location: In person

Job Details 110-00-Mount Pleasant - Mt Pleasant, SCDescription Patient Services Representative RESPONSIBLE TO: Practice Manager JOB SUMMARY: With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling. Responsibilities include, but are not limited to, the following: Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and make appointments as necessary. Screens visitors and responds to routine requests for information from patients and vendors. Maintains office equipment and office supplies in the front office areas. Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately. Opens, date stamps, and delivers mail daily as assigned. Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day. Responds to medical records requests as appropriate. Keeps the patient reception area neat and clean at all times throughout the day. Schedules patient appointments, explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patients estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepares and send out all appropriate information to patients. Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date. Verifies demographic and insurance information for new and established patients, according to protocol, indexes insurance and identification documentation into the practice management system as appropriate. Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy. Ensures proper posting of charges into the practice management system daily as assigned. Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate. Closes the office each day, according to protocol. Determines uncollectible balances and refers such accounts to the Practice Manager. Assists in other front office duties at the request of the Practice Manager. Other Facilitates any physician requests throughout the day. Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners. Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions. Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow. Attends all regular staff meetings. Performs all other tasks and projects assigned by the Practice Manager. Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes. Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline. Supervisory Responsibilities This job has no supervisory responsibilities. Typical Physical Demands Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee will work under stressful conditions, and be exposed to bodily fluids on a regular basis. Typical Working Condition Work is performed in a reception area and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people. COMPENSATION INFORMATION Actual compensation may vary depending on job-related knowledge, skills, and experience. Qualifications EDUCATIONAL REQUIREMENTS: High school diploma required. QUALIFICATIONS AND EXPERIENCE: Minimum of two years of experience in a medical office or customer service position. Proven success asking for payment, making change, and balancing a cash drawer. Working knowledge of basic managed care terminology and practices. Familiarity with scheduling and rearranging appointments effectively. Comfortable using email, word processing and interacting with Internet applications. Working knowledge of practice management and electronic health record software. GE Centricity is a plus. Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations. Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency. Neat, professional appearance. Strong written and verbal communication skills. Bi-lingual is a plus, not required

Job Number: 32795 Street Address: 126 US-280 City, State: Americus, Georgia Zip Code: 31719 Department: PSMC GUEST RELATIONS Shift: Variable Job Type: PRN/Per Diem Description: Job Summary Acts as liaison between patients, families, visitors, and staff with the goal of enhancing personal service and achieving patient satisfaction. Responsible for communicating with patients, family members, and visitors for non-medical requests, complaints, and compliments. Responsible for escorting or transferring (i.e., Wheelchair assistance) patients to their required destination when necessary, as well as other duties assigned. Qualifications High School Diploma or GED (Required) Associate Degree (Preferred) Work Experience 3 or more years of experience in service excellence and (or) healthcare environment (Preferred) Licenses and Certifications N/A Essential Functions Identifies opportunities for service improvement to provide a great patient/guest experience. Establishes dialogue with the patient to obtain information for non-medical requests. Acts as a liaison between the patient and hospital staff in Emergency Center waiting areas to ensure needs are met. Coordinates with Care Management, transportation, and shelter services for patients. Performs daily patient rounds on 50 patients per day. Facilitates complaint resolution with clinical staff/physicians, maintaining a log of all concerns. Identifies opportunities for service/quality improvement and acts as an intermediary on behalf of the family by facilitating support during crisis situations. Assists with Interpreter Phones as needed. Interfaces with Security to ensure guests' safety. Responsible for inventory & supplies for the Emergency Center waiting area. Participates in disaster situations. Registers guests upon request Additional Duties Adheres to the hospital and departmental attendance and punctuality guidelines. Performs all job responsibilities in alignment with the core values, mission, and vision of the organization. Performs other duties as required and completes all job functions as per departmental policies and procedures. Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). Attends staff meetings and completes mandatory in-services and requirements, and competency evaluations on time. Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. Must be able to push wheelchairs for patients in need and escort patients and visitors May require working weekends, alternate shifts, and holidays For non-clinical areas, has attended training and demonstrates usage of age-specific customer service skills.

Thank you for considering a career at Bon Secours! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) The Surgery Scheduling Specialist is responsible for accurately scheduling all inpatient and outpatient surgical procedures. This position would also notify physicians of scheduled procedures and any changes to the schedule. The surgery scheduling specialist would be responsible for verifying patient benefits and precertification from the insurance company when necessary. Employment Qualifications The following qualifications are the minimum requirements necessary to adequately perform this job. However, any equivalent combination of experience, education and training which provides the necessary knowledge, skills and abilities would be acceptable, subject to any legal and/or regulatory requirements. Education: High School diploma or equivalent. Some college preferred. Experience: 6 months experience as a medical receptionist with strong knowledge of coding. 6 months related experience and/or training, or equivalent combination of education and experience. Essential Job Functions Coordinate and schedule surgeries and procedures as designated by physicians. Interact with patients, physicians and other staff both within the practice and at outside facilities providing accurate, timely and responsive information. Coordinate processes and route all paperwork as required to meet physician and facility requirements. Ensure efficient telephone communication. Follow all written protocols and procedures of the practice. Demonstrate courtesy and helpfulness toward patients and their families. Verifications of benefits, pre-certifications, and collection of patients' responsibility. Review and assess pertinent medical documentation in Care Everywhere to complete prior authorization for surgeries. Other Job Functions Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system. Must be able to recognize and respond appropriately to urgent/emergent situations per protocols. Establish and maintain effective working relationships with physicians, staff and management. Effectively cope with typical job stress. Document work processes as required. Perform other duties as assigned. Adheres to Bon Secours and St. Francis Health System rules, regulations, and polices. Performs other duties as assigned. Assists and supports other departments when needed. Role models professional behaviors, approaches and attitudes at all times - particularly in stressful and conflicting situations Consistently presents a professional image for Bon Secours Medical Group Working Conditions Frequent exposure to public contact, diverse patients, and prolonged periods of concentration. Normal office environmental conditions. Office Equipment Used Constant use of phone, copier, printer, computers, and other office equipment as needed. Bon Secours is an equal opportunity employer. As a Bon Secours associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Hematology Oncology - St. Francis Cancer Center It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. The Surgery Scheduling Specialist is responsible for accurately scheduling all inpatient and outpatient surgical procedures. This position would also notify physicians of scheduled procedures and any changes to the schedule. The surgery scheduling specialist would be responsible for verifying patient benefits and precertification from the insurance company when necessary. Employment Qualifications The following qualifications are the minimum requirements necessary to adequately perform this job. However, any equivalent combination of experience, education and training which provides the necessary knowledge, skills and abilities would be acceptable, subject to any legal and/or regulatory requirements. Education: High School diploma or equivalent. Some college preferred. Experience: 6 months experience as a medical receptionist with strong knowledge of coding. 6 months related experience and/or training, or equivalent combination of education and experience. Essential Job Functions * Coordinate and schedule surgeries and procedures as designated by physicians. * Interact with patients, physicians and other staff both within the practice and at outside facilities providing accurate, timely and responsive information. * Coordinate processes and route all paperwork as required to meet physician and facility requirements. * Ensure efficient telephone communication. * Follow all written protocols and procedures of the practice. * Demonstrate courtesy and helpfulness toward patients and their families. * Verifications of benefits, pre-certifications, and collection of patients' responsibility. Review and assess pertinent medical documentation in Care Everywhere to complete prior authorization for surgeries. Other Job Functions * Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system. * Must be able to recognize and respond appropriately to urgent/emergent situations per protocols. * Establish and maintain effective working relationships with physicians, staff and management. * Effectively cope with typical job stress. * Document work processes as required. * Perform other duties as assigned. * Adheres to Bon Secours and St. Francis Health System rules, regulations, and polices. * Performs other duties as assigned. Assists and supports other departments when needed. * Role models professional behaviors, approaches and attitudes at all times - particularly in stressful and conflicting situations * Consistently presents a professional image for Bon Secours Medical Group Working Conditions Frequent exposure to public contact, diverse patients, and prolonged periods of concentration. Normal office environmental conditions. Office Equipment Used Constant use of phone, copier, printer, computers, and other office equipment as needed. As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************

EAMC MISSION At East Alabama Medical Center, our mission is high quality, compassionate health care, and that statement guides everything we do. We set high standards for customer service, quality, and keeping costs under control. POSITION SUMMARY The Patient Processing Pre-certification Scheduling Specialist functions in a high volume, fast-paced environment. The Specialist provides courteous and efficient service to patients and physician offices while scheduling requested appointments across multiple locations. Concise communication skills and excellent customer service are a must for this position. The Specialist should be a driven, self-motivated individual who is able to move between tasks quickly, making the most of their time. POSITION QUALIFICATIONS Minimum Education High School Diploma or equivalent Minimum Experience 1-2 years customer service experience, including working on a computer. Required Registration/License/Certification N/A Preferred Education Associate Degree in Business or Health related field, Knowledge of Medical Terminology Preferred, Knowledge of ICD-10 and CPT coding preferred Preferred Experience 1-2 years healthcare/hospital experience and/or customer service experience. 1-year computer experience and the ability to type and spell accurately. Preferred Registration/License/Certification Certification of Patient Accounts preferred. Other Requirements N/A

What We Offer Join the Novant Health Coastal Carolina Hospital team as a Central Scheduling Specialist! This position will support Surgical Services. Location: Coastal Carolina Hospital - 1000 Medical Center Dr, Hardeeville, South Carolina 29927 Status: Full Time Schedule: Monday-Friday, 9am-5pm What You'll Do Key Duties: Responsible for scheduling of all procedures, registration activities Gathering and processing of patient demographic and insurance information Responsible for securing complete and authenticated signed orders for scheduled procedures Provides concierge services to high volume practices. What We're Looking For Education: High School or GED, required. Experience: Minimum three years experience in scheduling, patient access, registration, billing, cash collections, insurance and/or pre-certification, or related experience in a medical environment, required. Additional Skills/Requirements (required): Excellent interpersonal and communication skills, experience and competency in customer relation skills in a professional environment. Ability to organize and prioritize work in a stressful environment. Ability to work effectively as a member of a team and is self-directed. Good problem solving skills. Basic medical terminology. Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers. Basic knowledge of hospital performed procedures. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 127622

What We Offer Schedule: 8:00am-4:30pm, Days Shift, Full-Time Department: Centralized Scheduling Location: Coastal Carolina Medical Center-Hardeeville, SC Remarkable Care. Remarkable Careers. Why become a Central Scheduling Specialist II at Novant Health? Recognized by the American Heart Association with a Gold Plus - Stroke award for its stroke care. The first hospital in South Carolina to achieve Center of Excellence in Robotic Surgery, and earned Distinguished Maternity Care recognition from BlueCross BlueShield. Top Ratings in Primary Stroke Center indicating high level of coordinated stroke care. Central Scheduling Specialist II Full Time Job Summary: Responsible for scheduling of all procedures, registration activities, gathering and processing of patient demographic and insurance information. Responsible for securing complete and authenticated signed orders for scheduled procedures. Provides concierge services to high volume practices. What You'll Do Novant Health is committed to improving the health of its communities, one person at a time. We have a strong focus on innovation and research offering best-in-class technology and clinical care. We are committed to providing high-quality, affordable healthcare to all our patients as well as equipping our workforce with the tools and support needed. Come join a remarkable team where quality care meets quality service, in every dimension, every time. Novant is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. Our team members are part of an environment that fosters team work, team member engagement and community involvement. The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". What We're Looking For Education: High School Diploma or GED, required. Experience: Minimum three years experience in scheduling, patient access, registration, billing, cash collections, insurance and/or pre-certification, or related experience in a medical environment, required. Additional Skills (required): Excellent interpersonal and communication skills, experience and competency in customer relation skills in a professional environment. Ability to organize and prioritize work in a stressful environment. Ability to work effectively as a member of a team and is self-directed. Good problem solving skills. Basic medical terminology. Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers. Basic knowledge of hospital performed procedures. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 131677

What We Offer Novant Health Urology in Bluffton, SC is looking for a Central Scheduling Specalist II to join the team! This individual is responsible for scheduling of all procedures, registration activities, gathering and processing of patient demographic and insurance information. Responsible for securing complete and authenticated signed orders for scheduled procedures. Provides concierge services to high volume practices. What We're Looking For Education: High School or GED, required. Experience: Minimum three years experience in scheduling, patient access, registration, billing, cash collections, insurance and/or pre-certification, or related experience in a medical environment, required. Additional Skills/Requirements (required): Excellent interpersonal and communication skills, experience and competency in customer relation skills in a professional environment. Ability to organize and prioritize work in a stressful environment. Ability to work effectively as a member of a team and is self-directed. Good problem solving skills. Basic medical terminology. Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers. Basic knowledge of hospital performed procedures. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 117383