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Become An Overnight Manager

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Working As An Overnight Manager

  • Performing for or Working Directly with the Public
  • Getting Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Deal with People

  • Unpleasant/Angry People

  • $46,779

    Average Salary

What Does An Overnight Manager Do At Hilton

* auditing, posting and balancing of daily financial transactions, greeting and registering or checking out guests from the hotel, providing prompt and courteous service.
* As Relief Overnight Manager, will have the full hotel authority in the absences of the General Manager, Directly manages all night shift team members during shifts, performs protective and enforcement function in a courteous and retrained manner in coping with emergencies, undesired conduct, disturbances, and threats to life and property and maintains a safe and secure environment for guests, visitors, and team members to support the hotel's continuing effort to deliver outstanding guest service and financial profitability.
* What will it be like to work for this Hilton Worldwide Brand?
* Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel.
* Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay«, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Evening Receptions every evening.
* Embassy Suites' bundled pricing ensures that guests receive enormous value at a single price.
* Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.
* Embassy Suites is one of Hilton Worldwide's ten market-leading brands.
* For more information visit www.hiltonworldwide.com
* If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Hotels.
* What will I be doing?
* As Relief Night Auditor, you would be responsible for relieving the Head Night Auditor and performing the following duties: auditing, posting and balancing of daily financial transactions, greeting and registering or checking out guests from the hotel, providing prompt and courteous service.
* As Relief Overnight Manager, you will have the full hotel authority in the absence of the General Manager, make decisions affecting the overall guest satisfaction as well as the safety of the hotel, its team members and guests.
* Directly manage all night shift team members.
* Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property and maintain a safe and secure environment for guests, visitors, and team members to support the hotel's continuing effort to deliver outstanding guest service and financial profitability..
* Specifically, you would be responsible for performing the following tasks to the highest standards:
* Audit, post and balance daily cashier's work
* Ensure credit card system reconciles to daily transaction lists
* Greets and registers guests
* Checks guest out of the hotel
* Resolves guest challenges throughout their stay in our hotel
* Upgrades guests, as required
* Promotes hotel services and amenities and upsells product to the guests
* Full hotel authority in the absence of the General Manager during the night shift.
* Serves as Manager
* On
* Duty to address and resolve guest and team member questions or issues.
* Ensures total guest satisfaction and safety.
* Tours hotel interior and exterior to insure quality appearance, cleanliness and lighting.
* Reports all deficiencies and safety hazards to the engineer on duty.
* Follow-up to insure deficiencies have been corrected.
* Oversees the preparation of daily summary reports for distribution to various hotel departments on the days business activities.
* Supervises and trains night Guest Services Agents to ensure guests are satisfied with their stay and reports are accurately completed.
* Overall supervision of all night shift team members.
* Addresses concerns and reviews the status of the daily operation with Department Heads and General Manager to ensure quality and continuity in operations.
* Manages any emergencies that arise during the night hours.
* Patrol the interior of the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions.
* Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property.
* Promote safe work practices
* Initiates preliminary investigations into incidents , as needed.
* Writes reports and ensures accuracy of necessary documentation, as needed.
* Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
* Assist in transporting guests to and from the airport terminal or other designated site

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Overnight Manager Demographics

Gender

  • Male

    61.2%
  • Female

    37.4%
  • Unknown

    1.4%

Ethnicity

  • White

    80.0%
  • Hispanic or Latino

    12.5%
  • Asian

    5.5%
  • Unknown

    1.5%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    62.2%
  • French

    10.8%
  • Portuguese

    5.4%
  • German

    5.4%
  • Japanese

    5.4%
  • Turkish

    2.7%
  • Tagalog

    2.7%
  • Dakota

    2.7%
  • Arabic

    2.7%
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Overnight Manager

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Overnight Manager Education

Overnight Manager

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Top Skills for An Overnight Manager

OutstandingCustomerServiceFoodSafetySalesFloorNightAuditSuperviseLossPreventionFrontDeskCompanyPoliciesCustomerSatisfactionCustomerComplaintsStoreOperationsInventoryControlCrewMembersEntireStoreNightCrewPOSFrontOfficeCompanyStandardsComputerSystemBankDeposits

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Top Overnight Manager Skills

  1. Outstanding Customer Service
  2. Food Safety
  3. Sales Floor
You can check out examples of real life uses of top skills on resumes here:
  • Provided outstanding customer service during the overnight shift at a 24 hour Subway/convenience store.
  • Handle cash office duties, comply with food safety standards, and reset promotional space and ends weekly.
  • Performed sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.
  • Worked here as Night Auditor, Overnight Manager and Front Desk Supervisor.
  • Train, supervise and assist in evaluating staff.and proactively prepare every department for the next business date.

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