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Become An Overnight Supervisor

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Working As An Overnight Supervisor

  • Performing for or Working Directly with the Public
  • Getting Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Deal with People

  • Unpleasant/Angry People

  • $75,727

    Average Salary

What Does An Overnight Supervisor Do At Aramark

* Responsible for opening and closing the building according to expectations of the management team
* Oversee the sanitation of work stations including floors, worktables, walls, refrigerators, meat blocks, equipment, and utensils
* Ensure all staff on duty are properly trained and adhere to cash handling standards
* Responsible for making sure the staff uses correct portions when preparing and serving items
* Follow and direct others in the standards for product merchandising, line display, stocking, storing of products and distribution of marketing material
* Ensure the staff appropriately logs and disposes of waste, follow 5P process including recipe standards
* Responsible for cash handling, safe verification and daily deposits
* Responsible for Work Force Management scheduling, editing, keying exceptions and approving time
* Knowledge of Labor Scheduling Report, Labor Scheduling Tool, and Labor Tracking Tool
* Delegates tasks to employees as necessary
* Assist managers with employee discipline sessions, attendance logs, and maintains up-to-date contact information
* Monitor theft in the location and report incidents to managers
* Ensure uniform compliance of the staff members
* Maintain a safe work environment by enforcing all safety standards
* Understand the proper use of and storage of chemicals used in the location.
* Be familiar with the chemical SDS book and its contents
* Daily use of the correct PPE for the task assigned
* Report all injuries immediately to your manager and/or supervisor
* Knowledge of QA Audit
* Additional Job Functions:
* Cross-train at other positions in the location
* Work at other stations and in other departments as necessary
* Completion of any task requested by a supervisor or member of the ARAMARK management team.
* Supervisory Responsibilities: Oversees and directs staff to ensure timely and effective service of customers.
* Work Environment
* Front-of-house and/or back-of-house
* Occasionally inside kitchen area and or dish room; including interaction with heated equipment, steam, loud noises, chemical products, and other at risk conditions.
* Equipment Used:
* Cash Register
* Credit Card Machine
* POS System
* Calculator
* Coffee Machine
* Blender
* Telephone
* All Kitchen Equipment

What Does An Overnight Supervisor Do At Sodexo Inc.

* Understands and follows all policies and procedures.
* Assists in ensuring a safe working environment throughout the facility for all employees.
* Assists in monitoring employee productivity and provides suggestions for increased service or productivity.
* Responsible for the oversight of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management.
* Responsible for orientation and training of employees.
* Performs day-to-day assignments in addition to oversight duties.
* Works with customers to ensure satisfaction in such areas as quality, service and problem resolution.
* Promote the development of the foodservice team.
* Attends all allergy and foodborne illness in-service training.
* Complies with all Sodexo HACCP policies and procedures.
* Reports all accidents and injuries in a timely manner.
* Complies with all company safety and risk management policies and procedures.
* Participates in regular safety meetings, safety training and hazard assessments.
* Attends training programs (classroom and virtual) as designated.
* Maintains key control of operations and responsible for activities to ensure opening, closing and daily procedures are completed.
* Serves as a working lead supervisor coordinating activities of workers or service employees engaged in food operations or services at larger complex facilities of commercial, health care facility, school, campus or other establishments.
* May perform other duties and responsibilities as assigned

What Does An Overnight Supervisor Do At Omni Hotels

* Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
* Empathetically listen to guest inquiries and provide appropriate responses
* Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
* Block rooms in the computer and follow through on designated requirements
* Pre-register designated guests and prepare key packets
* Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
* Maintain confidentiality of all guests and hotel information
* Employ attention to detail in order to ensure security of guest room access.
* Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
* Maintain guest history files on all guests
* Accommodate room changes expediently
* Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
* Follow up to ensure completion and guest satisfaction
* Issue safe deposit boxes to guests and ensure security of key
* Monitor, send and distribute guest faxes
* Generate, print and distribute daily and weekly reports
* Resolve discrepancies on the room status report with Housekeeping
* Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
* Supervisory Duties Include:
* Act as Manager on Duty.
* Understand all radio codes and emergency procedures.
* Must be able to perform all the shift checklists and front desk reports.
* Other duties may be assigned

What Does An Overnight Supervisor Do At Columbia Sportswear Company

* As assigned by the Store Manager:
* Operational Excellence:
* Supervise and oversee the store shipping & receiving function.
* Lead and functionally supervise a team of Stock Associates.
* Provide direction and guidance to associates to ensure efficient and effective operation of the stock room and product flow.
* Accountability for stock room process & procedures.
* Maintain company standards and guidelines around product flow process and shipping & receiving procedures.
* Ensure accurate receipt & delivery of product into and out of the store.
* Provide efficient order management from placement of order to delivery of goods.
* Exchange information with other departments as necessary to ensure timely and accurate delivery of orders.
* Prepare monthly department updates to Store Manager.
* Ensure necessary shipping supplies are always available by planning and ordering in advance.
* Perform regular daily store activities such as opening and closing procedures which include balancing registers, preparing cash bags, and activating security system.
* Maintain department presentation and sales performance through upholding company and/or store direction and guidelines.
* Answer product and order inquiries inclusive of computer research, coordination with other departments such as the distribution center, customer service or retail accounting.
* Perform all required cash register procedures.
* Oversee and authorize cash register transactions made by sales associates and provide assistance/training with cash register transactions as needed.
* Work with distribution center, customer service and accounting when necessary.
* Compete To Win:
* Perform good customer service by assisting customers in person or on the phone.
* Provide information to customers on current product features and benefits.
* Maintain current and accurate knowledge of product features, benefits, and availability.
* Ensure Sales staff is trained and knowledgeable on current products.
* Relentless Improvement:
* Provide efficient order management from placement of orders to delivery of goods.
* Doing the Right Thing:
* Coach, train and act as role model to ensure company standards and expectations are met.
* Create and maintain an environment of strong sales and exceptional customer service through teamwork, coaching associate and leading by example, customer service or sales as needed

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Overnight Supervisor Demographics

Gender

Male

58.0%

Female

40.4%

Unknown

1.7%
Ethnicity

White

63.6%

Hispanic or Latino

16.3%

Black or African American

10.9%

Asian

5.8%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

55.3%

German

7.9%

Portuguese

2.6%

Hindi

2.6%

Nepali

2.6%

Chinese

2.6%

French

2.6%

Braille

2.6%

Burmese

2.6%

Chechen

2.6%

Hebrew

2.6%

Mandarin

2.6%

Arabic

2.6%

Tamil

2.6%

Thai

2.6%

Croatian

2.6%
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Overnight Supervisor Education

Schools

University of Phoenix

9.0%

Kaplan University

9.0%

Middle Tennessee State University

6.0%

University of Florida

6.0%

Southern New Hampshire University

6.0%

Dutchess Community College

6.0%

Grand Canyon University

6.0%

Rockland Community College

4.5%

Wayne State University

4.5%

Community College of Philadelphia

4.5%

California State University - Bakersfield

4.5%

Rasmussen College

4.5%

Loyola University of Chicago

4.5%

Florida State University

4.5%

Liberty University

4.5%

Capella University

4.5%

University of Northern Colorado

3.0%

Ithaca College

3.0%

MassBay Community College

3.0%

Academy of Art University

3.0%
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Majors

Business

16.9%

Criminal Justice

11.6%

Psychology

10.9%

General Studies

4.9%

Nursing

4.5%

Management

4.5%

Health Care Administration

4.1%

Sociology

4.1%

Accounting

4.1%

Computer Science

3.7%

Social Work

3.7%

Information Technology

3.7%

Human Services

3.7%

Liberal Arts

3.4%

Biology

3.4%

Education

3.0%

Medical Assisting Services

3.0%

Kinesiology

2.2%

Communication

2.2%

Marketing

2.2%
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Degrees

Bachelors

36.1%

Other

31.2%

Associate

14.0%

Masters

11.5%

Certificate

3.8%

Diploma

1.9%

Doctorate

0.8%

License

0.6%
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Top Skills for An Overnight Supervisor

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  1. Safety Procedures
  2. Customer Service
  3. Direct Supervision
You can check out examples of real life uses of top skills on resumes here:
  • Conducted employee training on equipment operations, work and safety procedures and assigned employee training to experienced workers.
  • Maintained excellent customer service and received excellent scores from our mystery shoppers.
  • Direct Supervision of over 25 staff
  • Prepared daily staffing schedules to ensure parameters, protective oversight and client/facility safety plans were managed and sustained.
  • Provide emergency first aid and summon medical assistance when necessary.

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