Research Summary. Below we've compiled a list of the most important skills for an owner. We ranked the top skills based on the percentage of owner resumes they appeared on. For example, 24.8% of owner resumes contained customer service as a skill. Let's find out what skills an owner actually needs in order to be successful in the workplace.

  • The most common hard skill for an owner is customer service. 24.8% owners have this skill on their resume.
  • The second most common hard skill for an owner is payroll appearing on 17.1% of resumes. The third most common is financial statements on 7.7% of resumes.
  • Three common soft skills for an owner are hand-eye coordination, hearing ability and physical health.

Below we've compiled a list of the most important skills for an owner. We ranked the top skills based on the percentage of owner resumes they appeared on. For example, 24.8% of owner resumes contained customer service as a skill. Let's find out what skills an owner actually needs in order to be successful in the workplace.

15 Essential Owner Skills For Your Resume And Career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on owner resumes:
  • Implemented a customer development strategy to grow internal communication and provide better customer service with reduced client wait times.
  • Provided customer service by assisting with any questions they have and updating their personal information into computer systems.
  • Managed 12 order processing personnel, purchased inventory for the company and handled escalated customer service situations.
  • Delivered excellent customer service by greeting and assisting each customer and addressing their individual needs.
  • Developed loyal customer base by implementing extraordinary shopping experience and top level customer service.

2. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how payroll is used on owner resumes:
  • Hired employees Ordered supplies Fabricated fittings and materials Organized daily schedule of jobs Weekly payroll New home installation Serviced units
  • Provided bookkeeping, payroll and business consultation services to diverse businesses including retail, construction and professionals.
  • Managed human resource functions by generating payroll, scheduling and upholding company policies.
  • Direct all aspects of day-to-day operation including inventory, personnel and payroll.
  • Coordinated payroll, accounting, and other administrative responsibilities for the business

3. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how financial statements is used on owner resumes:
  • Reviewed activity reports and financial statements to determine progress in attaining objectives, and revised plans in accordance with current conditions.
  • Managed all financial aspects of the operation including all accounting functions including production of financial statements and tax returns.
  • Deliver quality administrative communication on an as-needed basis, including letters, cassette transcription, financial statements and memos.
  • Prepared financial statements and account analyses, consistently reviewing expenses to locate ways to cut costs and improve profitability.
  • Acted as controller of professional services business; produced monthly financial statements and budget forecasts for partner presentation.

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4. Product Development

Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.

Here's how product development is used on owner resumes:
  • Assisted with the set-up, implementation and management of numerous relationship management, product development, and acquisition initiatives.
  • Conducted root cause analysis and provided feedback to product development team, developing favorable service delivery models.
  • Handled all facets of marketing, financial analysis, merchandising, staff training/supervision, and product development/purchasing.
  • Captained new product development and marketing initiatives aimed at customers throughout the Houston metro area.
  • Own and operate a hospitality consulting company specializing in food service systems and product development.

5. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how real estate is used on owner resumes:
  • Researched and acquired undervalued real estate property investments using innovative search techniques resulting in acquiring properties with great profit margins.
  • Provide real estate administration, property management and project management services to government, small businesses and corporations.
  • Represent clients in general and real estate litigation matters and supervise outsourced litigation matters where necessary.
  • Licensed Residential Real Estate Broker and Appraiser: Established and managed residential real estate appraisal company.
  • Provided consulting, property evaluation, lease analysis and construction management services to real estate investors.

6. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how business development is used on owner resumes:
  • Directed company operations emphasizing business development.
  • Provided Business Development for metal fabrication engineering firm and sales support for a custom brass foundry operation as an independent contractor.
  • Promoted business development efforts through project management, social media, telemarketing, sales prospecting, brand management, and digital marketing
  • Negotiated and finalized all inventory supply contracts, maintained continuing vendor relations and developed/implemented all business development and marketing programs.
  • Enhanced company's operations by carving out niche in competitive marketplace through effective relationship building and business development expertise.

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7. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how windows is used on owner resumes:
  • Licensed Maryland home improvement contractor managing a small home improvement business that specializes in doors and windows.
  • Provide Network and Domain Administration to clients utilizing Windows Server platforms and Microsoft Active Directory services.
  • Participated in Windows Design reviews for Windows 7 and reviewed Feature and Development Specifications.
  • Migrated customer from Windows NT and Lotus Notes/Domino to Windows 2000/Active Directory and Exchange/Outlook.
  • Performed comprehensive hardware and software computer support services for Windows based computer systems.

8. Business Management

Business management refers to a subject where coordination of all spheres of an organization's operations by planning comes into existence. It majorly concerns with issues about income and other factors such as the profitability of the business.

Here's how business management is used on owner resumes:
  • Detailed estimating, precise scheduling, project management of multiple projects, business management of various companies, partnerships and organizations.
  • Founded professional service corporation that specializes in Accounting, Tax and Business Management/Project Services for local small to mid-sized businesses.
  • Created, developed and implemented a full personal training program including sales, marketing, business operation and business management
  • Worked with various areas across MetLife organization including Enterprise Technology, Security, Risk Management and Business Management Office.
  • Led high-level analysis, planning and development initiatives to provide clients with beneficial technology solutions to improve business management.

9. Photography

Here's how photography is used on owner resumes:
  • Created and currently operates a digital media business that specializes in video production, photography, and digital publication.
  • Established a full service photography business designed to provide mobile photographic services to businesses, schools and individuals.
  • Build packages that sell well Design promotional print work Create event websites Provide action photography Maintain customer relationships
  • Created a marketing and business plan for photography business specializing in professional livestock photography and senior portfolios
  • Developed a web based solution for marketing vintage posters on the Internet using digital photography technologies.

10. Business Plan

Here's how business plan is used on owner resumes:
  • Analyzed client requirements, created a business plan and drove strategy development and improvement by analyzing my competitors promotions and marketing.
  • Developed and executed successful business plans taking company from a private dinner party caterer to an exclusive full event catering service.
  • Assist entrepreneurs in developing their businesses by constructing business plans, raising investment capital and providing Sales and Marketing consulting.
  • Drafted an implementable business plan focusing on selling nutritional supplements in a campus setting with affordable pricing and convenient delivery.
  • Formulated and implemented an in-depth business plan, as well as a demographically-specific sales plan designed for aggressive territory growth.

11. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how human resources is used on owner resumes:
  • Managed day-to-day business operations in including accounting, inventory control, human resources, relationship building with key stakeholders.
  • Managed day-to-day operations ranging from bookkeeping, accounts payable/receivable, invoicing, and human resources to administrative duties.
  • Major responsibilities include but are not limited to Bookkeeping and management of day-to-day accounting and Human Resources functions.
  • Established an international human resources consulting firm to provide recruitment and personnel services to the business community.
  • Introduced business process improvements allowing for improved compliance with loan covenants and human resources requirements.

12. Graphic Design

Graphic design is the art of making visual content to communicate messages. Designers apply different page layout methods and visual hierarchy by using letters and pictures to meet the need of end-users. Most companies use graphic design to sell their product or services and to convey complicated information by using infographics.

Here's how graphic design is used on owner resumes:
  • Provide clients with quality promotional products including signs, print collateral and advertising specialties from graphic design conception to product implementation.
  • Founded award-winning advertising, marketing, and graphic design agency focused on integrated solutions resulting in increased bottom-line income for clients.
  • Sole proprietor Photography/Video/Graphic Design Business for graduation and children's portraits, weddings, corporate photography/video and graphic design.
  • Established Limited Liability Corporation to encompass graphic design work and niche market publishing, marketing, and distribution.
  • Hired and managed staff of 3: graphic designer/production specialist, customer account/office manager, and sales/installation specialist.

13. Inventory Control

Here's how inventory control is used on owner resumes:
  • Conducted daily financial analysis, budget analysis, materials management inventory control, and personnel management in support of retail operations.
  • Administered all business activities to include purchasing, inventory control, customer service and business growth and development.
  • Designed, developed and implemented several systems for purchasing, inventory control, and detailed production line reporting.
  • Managed catering operations in area of staff management, customer relations, vendor relations and inventory control.
  • Implemented inventory control process resulting in higher profitability through perpetual tracking of department stock and accurate forecasting.

14. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how retail sales is used on owner resumes:
  • Retail sales operations manager Purchasing, employee supervision, advertising management Store merchandising and service manager
  • Conceptualized and established a successful e-commerce store that generated significant retail sales.
  • Improved understanding of retail sales and general business operations.
  • Maintained and updated informational and retail sales websites.
  • Retail sales of personal communication and entertainment systems.

15. Facebook

Here's how facebook is used on owner resumes:
  • Monitored businesses social media accounts and posted and interacted with comments posted on Facebook and Twitter sites for various businesses
  • Maintained advertising strategies including poster distribution, upkeep of website and Facebook page.
  • Incorporated QR Codes into promotional materials to facilitate connection with company Facebook profile.
  • Executed all social media marketing and managed the company Facebook page/campaigns.
  • Utilized social media including YouTube and Facebook for band advertising.
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The eight most common skills based on Owner resumes in 2023.

skills are in demand

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Jobs With Trending Skills

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Owner Skills

List Of Skills To Add To Your Owner Resume

According to recent trends, the most relevant owner Resume Keywords for your resume are:

  • Customer Service
  • Payroll
  • Financial Statements
  • Product Development
  • Real Estate
  • Business Development
  • Windows
  • Business Management
  • Photography
  • Business Plan
  • Human Resources
  • Graphic Design
  • Inventory Control
  • Retail Sales
  • Facebook
  • QuickBooks
  • SEO
  • Business Operations
  • HVAC
  • Customer Relations
  • Event Planning
  • Photoshop
  • LLC
  • Web Design
  • Property Management
  • Construction Projects
  • PowerPoint
  • Trade Shows
  • A/P
  • Accounts Receivables
  • Inventory Management
  • Retail Store
  • Sole Proprietor

Real Examples Of Owner Resumes That Use These Skills

Most Important Owner Skills According To Experts

What Type Of Skills Will Young Entrepreneurs Need?

Dr. Jon Tomlinson Ph.D.

Dean, Ohio Christian University

Introductory management textbooks often cite CEOs' skills that include the core components of most undergraduate business programs. These skills would consist of oral and written communication, creative thinking, time management, technological skills, and most certainly understanding of the functional areas of marketing for a marketing student. You also can't discount integrity and honesty.

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Online Courses For Owners

One of the best ways to acquire the skills needed to be an owner is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since owners benefit from having skills like customer service, payroll, and financial statements, we found courses that will help you improve these skills.

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1. How to Build A Startup


The main idea in this course is learning how to rapidly develop and test ideas by gathering massive amounts of customer and marketplace feedback. Many startups fail by not validating their ideas early on with real-life customers. In order to mitigate that, students will learn how to get out of the building and search for the real pain points and unmet needs of customers. Only with these can the entrepreneur find a proper solution and establish a suitable business model...

2. Customer Service


How to Approach New Customers and Maintain Existing Ones...

3. Customer Service, Customer Support, And Customer Experience


Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

4. Customer Service Training Keys To Satisfy Your Customers


An introduction to customer service and its importance in any business...

5. Real Estate Photography Masterclass


A Guide to Equipment, Technique and Workflow for Real Estate Photography...

6. Customer Service & Support For Customer Service Executives


Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

7. Mastering Architecture and Real Estate Photography


Start a business photographing real estate photography jobs for architects, builders, and real estate agents...

8. Introduction Agile & Scrum for Product Owners


[UNOFFICIAL] Learn about agility & Scrum. Prepare for your Project Manager or Product Owner certification in 2022!...

9. Customer Service Mastery: Delight Every Customer


Master Customer Service using this practical customer care course...

10. Outstanding Customer Service - The Ultimate Guide!


Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

11. Fundamentals of Logistics, Supply Chain & Customer Service


Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

12. QuickBooks Pro & QuickBooks Online - 4 Course Bundle


Learn the QuickBooks Desktop Pro and QuickBooks Online in this four-course bundle for Beginners...

13. [2023] Customer Service 2.0: Learn Digital Customer Service


Used by Chase, Intel, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

14. Operational Risks Management ORM


Operational Risks Management ORM Case Studies for Risk Management, Compliance, Audit, IS Security, Banking Professionals...

15. Brilliant Customer Service: How to Impress your Customers!


Enhance your customer support and truly differentiate yourself from your competition!...

16. Customer Service Success: Take Your Skills to the Next Level


3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

17. The Customer: Build a Customer Service Strategy (BITE SIZE)


For you and your team to be successful in providing great customer service, start by putting your customer first...

18. Customer Experience Management (CX): MASTERCLASS 2022


1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C...

19. Real Estate Photography: How To Get Started


Discover the secrets to starting a highly profitable real estate photo business. Taking Photos, Editing, Delivery etc...

20. Customer Service: How to sell more without advertising


Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising...

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