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  • Customer Service Manager

    Stop & Shop 4.3company rating

    Owner/manager job in Dedham, MA

    Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family. Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives. We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table! As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success. What we ask of you: Department Management: Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office Ensure departments meet or exceed sales and profit targets Maintain high standards of sanitation and safety, ensuring compliance with all regulations Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department People Development and Diversity: Direct, oversee, and evaluate the training completion of all Customer Service department team members Monitor and evaluate associate performance and ensure associates have development plans to support professional growth Foster a culture of diversity and inclusion within the team Engage and retain associates by fostering a positive work environment Labor Relations: Manage labor relations to ensure compliance with company policies and labor laws Address and resolve employee issues and grievances in a timely and effective manner Customer Service Excellence: Cultivate a culture of excellence in customer service, providing best-in-class service Ensure customers experience a well-stocked store with the freshest product offerings Support team members in their training to consistently deliver exceptional customer service Operational Efficiency: Monitor and analyze key performance metrics related to customer service and sales Identify opportunities for process optimization and implement solutions to enhance operational performance Manage departmental budgets, expenses, and financial targets to achieve profitability goals Compliance and Safety: Ensure all departments comply with company policies and regulatory requirements Conduct regular safety audits and training sessions Maintain a clean and safe working environment for all associates Community Engagement: Actively engage with the local community to understand their needs Develop and maintain positive relationships with community organizations, schools, and other stakeholders Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact What you bring to the table: 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience Highly motivated, results-oriented, and a self-starter with a proven track record of success Strong ability to influence and communicate effectively across different functions Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders High level of customer service skills, with a genuine passion for exceeding customer expectations Creative and strategic thinking abilities to drive innovation and continuous improvement Effective organizational and time management skills to ensure efficient operations Ability to work flexible hours, including weekends and holidays What we bring to the table: Culture committed to celebrating diverse backgrounds and experiences Comprehensive benefits Opportunities for professional development and career growth Associate discounts Team of associates dedicated to serving our local customers and supporting our communities If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply. The salary range for this position is $64,800-$97,200 Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
    $64.8k-97.2k yearly 2d ago
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  • Senior Manager, Risk Management

    Cumberlandfarmsinc

    Owner/manager job in Westborough, MA

    Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team! Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center. What We Offer: Competitive Wages Work today, get paid tomorrow through our earned wage access program* Paid Time Off Medical/Health/Dental Coverage 401K with Company Match Team Member Discounts Tuition Reimbursement Employee Assistance Program Health Savings Account Company Spirit Days Employee recognition and awards And much more! Position Summary: This position will provide the primary support to the Director, Global Risk Management and will have indirect support from an Insurance and Claims Specialist. Duties include, but are not limited to, management of the insurance renewal process and certificate of insurance program. The position requires review of insurance terms and conditions of vendor contracts. The position will be asked to assist the Director in other areas such as business continuity and enterprise risk management as applicable. Responsibilities: Work closely with the company's insurance broker(s) and company personnel to collect and submit underwriting data for all property and casualty lines of business Manage the company's third-party certificate of insurance compliance program Work with the Director to create standard insurance terms and conditions for vendor contracts and leases Review and comment on the insurance terms and conditions of vendor contracts and leases Work with Director on claims management and loss control strategies Assist Director in preparing parts of the Risk Management Department budget Provide summary reports to Director Must be able to perform the essential functions of this position with or without reasonable accommodation Working Relationships: Able to collaborate cross-functionally with other teams in the company (E.g.., Legal, Safety, HR) Minimum Education: Bachelor's degree in risk management & insurance, finance, accounting, or business administration Preferred Education: Bachelor's degree in risk management & insurance, finance, accounting, or business administration Minimum Experience: 8-12 years in the risk management or insurance field working in a corporate risk department or as an insurance broker or consultant handling large accounts Preferred Experience: 8-12 years in the risk management or insurance field working in a corporate risk department or as an insurance broker or consultant handling large accounts Licenses/Certifications: CPCU, ARM or CRM preferred Soft Skills/Competencies: Excellent oral and written communication skills Strategic thinker Ability to foster teamwork and build collaborative relationships Strong interpersonal skills Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) Ability to work collaboratively with outside consultants and partners Able to drive outside consultants and partners to meet deliverable deadlines Travel: Limited travel required (5%) Hours & Conditions: Typically, Monday to Friday, 8+ hour days in an office setting, may be able to work 1 day from home with manager's approval. Physical Requirements: Minimal physical effort required, sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 10 lbs. At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement. Consistent with Massachusetts Pay Transparency Law, we're sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We're proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.
    $104k-149k yearly est. 2d ago
  • Senior Manager, Sox and Audit

    Ninjakitchen

    Owner/manager job in Needham, MA

    About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. Senior Manager, SOX & Audit Support North America and Canada will be responsible for leading the SOX program for both regions. This will include SOX testing, audits, and, on occasion, overseeing staff on multiple concurrent engagements, as necessary. The Senior Manager, SOX & Audit will be a working manager who is able to develop, execute, and manage all aspects of SOX including: planning, testing & reporting. Most importantly this individual will also work cross-functionally with the IT and the business process SOX team and be able to understand the risk and dependencies across all business cycles. In addition to SOX, this individual will also be required to conduct audits (operational & financial) along with another member of the team which will include fieldwork, report writing and presentation to audit management and senior business management. The Senior Manager, SOX & Audit will report to the Chief Audit Executive (CAE) and assist in the annual Internal Audit risk assessment process and ERM. This is a fast-paced environment and requires someone who has the ability to multi-task, work flexible hours as we are an international company. Duties Build and maintain cross-functional relationships with leaders throughout the organization to assist in creating transparency and ensuring cooperation with various audits and process improvement projects. Manage and lead the North America and Canada SOX 404 compliance program including testing, reporting and monitoring of all business process cycles in scope (e.g. FSCP, SEC, PTP, OTC, Inventory Management, Payroll, Financial Reporting etc.) to improve the overall control environment. Most importantly, the individual must meet the deadlines and be able to work independently. Work collaboratively with finance, audit, and IT departments to ensure compliance as several controls have IT dependencies. Perform walkthroughs of the various business cycles based on the flowcharts and Risk and Control Matrices and ensure they are updated every year or as the processes evolves and assess the effectiveness of the process and controls as needed. Ensure the RCM and deficiency tracker is up to date at all times and track progress of all deficiencies. Prepare regular progress update for Global SOX testing including charts for Sr. Leadership and CAE to show status of SOX testing, ITAC, Key reports etc. Manage the SOX auditors in the assigned region and ensure all SOX testing for 404, ITACs, key reports are completed timely. This may require testing them as well. Assist in development of comprehensive (ERM) risk management framework/strategy to facilitate identification, measurement, control and monitoring of key risk activities. Assist in preparing risk assessments and annual audit plans including preparing SOX materiality calculations for all regions. Collect and analyze data, conduct interviews and document, summarize, and assist the senior members in the Audit team during scoping, planning and during audits. Conduct data analytical audits including B/S and P&L reviews and prepare audit work papers and draft audit reports detailing the audit findings and recommendations. Formulate recommendations to management to correct deficiencies and improve controls. Work as a business partner with the management team without impeding independence. Identify, recommend and implement the necessary improvements to accounting policies/procedures, internal business controls and to help improve overall business efficiency. Strong analytical, research, and organizational skills, issue identification/prioritization/ resolution, and report writing skills is required. This position may be rotated with the SOX EMEA lead position to ensure department is well-rounded. Participate in a variety of special projects assigned by management. Desired Skills Possess a strong understanding of the COSO framework, Sarbanes-Oxley Act (Sections 302 and 404), financial reporting risks, internal controls, US GAAP, and IFRS, with the ability to make control recommendations to successfully mitigate key risks. Unparalleled ability to dig deep into the details but present high-level findings to business partners & leadership. A consistent drive to question the business and yourself on how to do things better and more efficiently. Oracle experience highly desired. Manufacturing or CPG industry experience required. Thorough knowledge of generally accepted auditing standards and compliance and substantive testing techniques including audit sampling methods. Prior experience with compliance auditing under Generally Accepted Accounting Principles (GAAP) is a plus. Effective oral and written communication and analytical and time management skills and the ability to work with limited supervision. Experience with internal accounting controls and objectives and Sarbanes-Oxley. Requirements Big Public Accounting experience desired. Have strong operating and financial controls evaluation skills. Demonstrate strong verbal, written communication and interpersonal skills. Possess project management skills with the focus on timely completion of tasks and the ability to identify and assess changing business process risks. Required Qualifications Bachelor's degree in accounting or finance. At least 10 years of combined experience in internal or external auditing, SOX compliance practices; Sarbanes-Oxley testing and managing experience is required. Experience working in a SOX environment conducting SOX testing, SOX reviews and reporting required (preferably at a manufacturing or CPG company). Certifications such as CPA, CA, CIA, CISA, CFE. MBAs are preferred. Big Public Accounting experience desired. Manufacturing or CPG industry experience required. Salary and Other Compensation The annual salary range for this position is $129,300 - $198,300 USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more. This posting will close within 90 days from the original posting date. Pay Range $129,300 - $198,300 USD Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products- we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice For candidates based in all regions, please refer to this Candidate Privacy Notice. For candidates based in China, please refer to this Candidate Privacy Notice. For candidates based in Vietnam, please refer to this Candidate Privacy Notice. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com. #J-18808-Ljbffr
    $129.3k-198.3k yearly 1d ago
  • Business Manager, Investment Team

    Partners Capital 4.4company rating

    Owner/manager job in Boston, MA

    Founded in 2001, Partners Capital is a Global Investment Office acting for distinguished endowments and foundations, senior investment professionals and prominent families across the globe. With $70B+ in assets under management, the firm constructs customized investment portfolios for its clients tapping into its deep network of partnerships with what we consider exceptional asset managers across all major asset classes. Clients include Syracuse University, Sesame Workshop, INSEAD Business School, New York's Metropolitan Opera, San Francisco Symphony, Eton College, Colorado College, several Oxford and Cambridge University Colleges, several family offices around the world, and senior executives from leading global investment firms. The firm employs more than 350 people across its eight offices located in Boston, New York, London, San Francisco, Paris, Singapore, Hong Kong and Dallas. Partners Capital is diverse and inclusive, in people and in thought. Our meritocracy is enabled by fostering a truly inclusive and collaborative culture. We are proud to be an equal opportunity employer where diverse perspectives, backgrounds and experiences are valued. Position Description Reporting to a Client CIO Partner, this business embedded Talent Manager role will focus on reactive and proactive team and account staffing for business and client needs, identifying and partnering with the Human Resources team on skills-based, professional and career development, act as the point of contact for early career hiring programs and fully engage in lateral hiring processes, as well as the own the mentor program. Key Responsibilities include, but not limited to: Strategic Organizational Design: Partner with the Head of North America to design and evolve the organizational/team structure aligned to regional growth strategy, priorities, and operating model. Assist with strategic workforce planning initiatives to ensure the right capabilities, roles, and capacity are in place to meet short- and long-term business objectives. Help assess team effectiveness and recommend changes to improve decision-making, scalability, and collaboration. Analyze talent, performance, and cost data to inform org design decisions and scenario planning. Internal Staffing Needs and Management - Client and team staffing responsibilities: Allocate resources to Client account teams balancing workload, skill sets, and client demands to ensure accounts have the right people, preventing burnout while maximizing firm efficiency and career progression. Manage capacity, push back on unrealistic people demands, and facilitate career growth for early career team members by giving them quality and growth experience. Actively monitor team member workload, skill development, and burnout levels. Constantly assess team availability versus incoming new business, often pushing back on senior staff as appropriate. Ensures teams have necessary headcount and the right talent for urgent or complex tasks; staff planning. External Hiring Needs - Team staffing responsibilities: Partner with Talent Acquisition team to identify, assess, sell, and hire top talent for early career and lateral business needs. Team performance optimization and development: Assists in designing talent development strategies that grow people through experiential learning, on-the-job exposure, and targeted education, building high-performing teams. Create stretch assignments and project-based learning experiences aligned to business priorities. Ensure right mentor pairs are established, set expectations, and monitor effectiveness. Manage intern and analyst programs to included recruiting, hiring, onboarding, performance management, etc. Key responsibilities may be assessed and are subject to change from time to time based on the needs of the business. The individual may be required to work overtime as needed. Additional responsibilities include: Responsible for ensuring all information security processes, policies and procedures are adhered to and any issues or concerns are raised with the Cyber Security team. Ensure full compliance with all local data protection regulations and privacy controls, and any related issues are raised via the appropriate channels. Qualifications / Attributes Required: Bachelor's degree required with 7-10 years of experience in financial services. Business role experience embedded in organization with a focus on building and managing high performing teams. Experience managing business led people/talent programming in matrixed organizations. Ability to translate business strategy into capability and talent needs. Strong stakeholder management and consensus-building skills. Experience managing talent in results-driven, high-accountability environments. Ability to calibrate performance across teams via incentives and metrics. Navigate compensation, promotion, and recognition in pay-for-performance cultures. Highly strategic, organized, and detail-oriented, with the ability to manage multiple priorities and deliver under pressure in fast-paced environments. Benefits and Compensation Partners Capital is committed to being a great place to work. We are focused both on wellbeing and professional growth. You can expect professional development and career progression opportunities, competitive compensation, exceptional benefits, and a flexible “results-focused” working model. Our benefits package includes medical, dental, and vision insurance, short and long-term disability insurance, life insurance, flexible spending accounts, commuter benefits, paid time off and a 401(k) plan with employer matching. The Firm also supports global philanthropy via a charity program and volunteer day. In addition, we champion a variety of wellness and social events. We also support the pursuit of professional certifications such as the Chartered Financial Analyst (CFA), Chartered Alternative Investment Analyst (CAIA), etc. Massachusetts requires Partners Capital to include a reasonable estimate of the base salary range for this role. This base salary range is specific to individuals applying to work in our Massachusetts office and takes into account a number of factors. A reasonable estimate of the base salary range for this role in Massachusetts is $160,000 to $250,000. The base salary offered will be determined on factors such as experience, skills, training, certifications, and education. Decisions will be determined on a case-by-case basis. The base salary is one element of our competitive compensation package. In addition to the base salary, this position may be eligible for performance-based incentives and our profit share program. Contact Details Please send your CV to *************************************** with the subject: Business Manager . Further information about Partners Capital is available on our website ********************* For all California residents, please click here to view the Partners Capital California Applicant Privacy Notice
    $160k-250k yearly 2d ago
  • Senior Manager, Must Win, Materials

    Celestica 4.5company rating

    Owner/manager job in Boston, MA

    Yes Region: Americas Country: USA **Functional Area** : Supply Chain Management (SCM) **Career Stream** : Supply Chain (SC) **Role** : Senior Manager, Must Win, Materials (SMG) **Job Title** : Senior Manager, Must Win, Materials **Job Code** : SMG-SCM **Job Level** : Level 11 **Direct/Indirect Indicator** : Indirect **Summary** The Senior Manager, Must Win, Materials is responsible for leading the materials estimating, costing, and proposal development process to support competitive bids and strategic business growth for opportunities defined as critical to win. Business segments supported are Industrial, Smart Energy, Aerospace and Defense and Healthtech. Managed opportunities will include a wide variety of products ranging from PCBA to large complex electro-mechanical systems. This role oversees the cross-functional coordination required to generate accurate material cost models, evaluates risk, drives sourcing strategies, and ensures proposal excellence. The Senior Manager will leverage deep expertise in costing strategies (TCOO), BOM analysis, supply chain dynamics, and customer requirements to deliver high-quality materials proposals that position the organization for success. The Senior Manager will lead a team of materials professionals and serve as the primary liaison between executive leadership, business development teams, and technical subject matter experts. The successful candidate will have a heightened sense of urgency regarding timeline, pricing competitiveness and proposal accuracy to the strategy to win. **Detailed Description** Performs tasks such as, but not limited to, the following: + **Key Responsibilities** **Proposal Development & Cost Estimation** Lead the end-to-end materials costing process including SC strategy to win, BOM validation and RFQ coordination.Present analyses, cost drivers, risks, and recommendations to leadership.Develop and refine materials proposal processes to increase accuracy and efficiency.Integrate market intelligence into cost models to develop competitive pricing Must possess rigorous attention to detail, exceptional organizational skills, and the ability to manage multiple complex projects simultaneously under tight deadlines. **Materials & Components** Deep understanding of PCBA BOMs, HLA BOMs, and BTP commodities.Ability to interpret technical documentations and specifications to ensure accurate costing.Identify and mitigate BOM gaps and act as liaison between customers and internal teams for immediate resolution of issues Provide guidance on component alternatives and cost-down opportunities. **Data Management & Systems Proficiency** Demonstrate advanced-level proficiency in PDM and Materials Pricing systems.Use system tools to analyze cost trends and pricing benchmarks. **Analytical & Critical Thinking** Evaluate complex cost structures and identify cost drivers to develop competitive strategies.Perform scenario analysis and cost sensitivity modeling in order to achieve Supply Chain KPI's; inventory turns, lowest TCOO and material competitiveness.Make calculated decisions and recommendations under tight timelines Define and track key performance indicators (KPIs) for the proposal process, focusing on efficiency, quality, and overall win rate. **Leadership & Cross-Functional Influence** Lead and mentor materials analysts and PDM teams Build consensus across engineering, sourcing, business development, and customer management teams.Influence decision-making through structured, data-driven communication. **Continuous Improvement** Identify opportunities to improve materials proposal and costing processes.Develop tools and templates that increase accuracy and reduce cycle time.Support initiatives for materials intelligence and supply chain resilience. **Knowledge/Skills/Competencies** + Broad knowledge of an electronic manufacturing environment, materials and processes. + In-depth knowledge and understanding of global supply chain management, distribution methods, and global transportation services and inventory management. + Excellent analytical, negotiation and problem resolution skills. + Ability to handle multiple tasks while maintaining attention to detail and accuracy and working under tight deadlines. + Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion. + Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers. Strong presentation skills. + Ability to effectively lead, manage, assess, train and motivate a diverse group of employees. + Advanced Microsoft Excel Knowledge. + Basic Statistical Analysis Knowledge applied to Supply Chain. **Physical Demands** Duties of this position are performed in a normal office environment. Duties of this position require continuous light physical effort and exertion including prolonged repetitive motion, standing, sitting in a confined work space, Occasional overnight travel is required. **Typical Experience** 7-10+ years in materials, supply chain, component engineering, or proposals. 3+ years in a people management or supervisory role, leading a multi-disciplinary team. Proven track record of leading and winning high-value, complex proposals (e.g., $50M+ contract value). In-depth knowledge of components, assemblies, and BOM structures. Strong analytical and technical interpretation skills. Proficiency in Excel, Power BI and other data analytics tools Advanced proficiency in Product Data Management/Material Pricing systems. Proven experience building and presenting material cost models. Exceptional written and verbal communication skills, with the ability to lead, influence, and negotiate with executive stakeholders and cross-functional teams without direct authority. **Preferred Qualifications** EMS or high-mix/low-volume manufacturing experience. Background in finance and familiarity with P&L Knowledge of commodity markets and supply chain risk management. Experience leading teams or cross-functional initiatives. Strong negotiation and supplier engagement skills. **Typical Education** Bachelor's degree in Business Administration, Engineering, Supply Chain, Materials Logistics Management, or related discipline, or an equivalent proven track record in an EMS or similar environment **Salary** The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Range: $120k-$165k Annually Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer. Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast. **COMPANY OVERVIEW:** Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
    $120k-165k yearly 2d ago
  • Senior Manager, Biostatistics

    Sotalent

    Owner/manager job in Boston, MA

    About the Organization This organization is a research-focused global biopharmaceutical company dedicated to advancing innovative therapies that make a meaningful difference in patients' lives. Guided by strong values and a long-term commitment to science, its teams apply data, analytics, and digital innovation to accelerate drug development and improve health outcomes worldwide. A large, multidisciplinary quantitative science organization supports this mission by bringing together experts in biostatistics, programming, clinical pharmacology, real-world evidence, epidemiology, and patient safety. These professionals work across development programs, applying advanced analytics, simulation, automation, and emerging data sources to inform smarter, faster decisions. Role Overview The Senior Manager, Biostatistics provides strategic and hands-on statistical leadership for clinical development programs within the neuroscience portfolio. This role involves independent oversight of studies and programs, development of innovative analytical approaches, and contribution to data-driven decision-making throughout the clinical lifecycle. The position plays a key role in advancing clinical strategies and supporting regulatory interactions. Key Responsibilities Program Delivery & Strategic Contribution Assume accountability for statistical leadership at the study or program level Guide and influence cross-functional project teams to ensure timely, high-quality delivery Lead complex statistical analyses and trial simulations to improve study design and execution Apply quantitative frameworks to support evidence-based development decisions Contribute to regulatory submissions and responses, including statistical sections and analyses Support program-level planning by identifying risks and proposing mitigation strategies Collaboration & Organizational Impact Partner closely with global project sub-teams such as evidence generation and clinical development Collaborate across quantitative science disciplines and R&D functions Contribute to broader methodological, operational, and strategic initiatives Core Skills & Expertise Deep knowledge of clinical drug development, study design, analysis methods, and interpretation Strong understanding of regulatory expectations and global standards governing clinical trials Proficiency in statistical programming using SAS and R Ability to design and interpret simulations to support development strategy Excellent written and verbal communication skills, including the ability to explain complex concepts to non-specialists Demonstrated experience across multiple development phases or therapeutic areas (Neuroscience experience is strongly preferred) Solid project and stakeholder management capabilities Proven ability to collaborate effectively in cross-functional environments Technical & Professional Capabilities Successful candidates will demonstrate: Willingness and ability to expand expertise beyond a primary specialty Strong learning orientation and commitment to continuous improvement Confidence translating quantitative insights into actionable recommendations Leadership Expectations In this role, you may: Lead or contribute to global program teams and cross-functional initiatives Manage priorities independently across multiple projects Influence decision-making while enabling alignment and progress Represent statistical perspectives internally and externally on relevant topics Education & Experience Requirements Advanced degree in statistics, biostatistics, or a related quantitative discipline PhD with approximately 3 or more years of relevant experience, or Master's degree with approximately 6 or more years of relevant experience Personal Attributes The ideal candidate will: Demonstrate sound judgment and confident decision-making Proactively build strong, collaborative working relationships Balance scientific rigor with practical execution Compensation & Benefits Estimated Base Salary Range (Boston, MA): $137,000 - $215,270 Compensation is determined based on experience, education, role scope, and location. The organization is committed to equitable and transparent pay practices and offers a comprehensive benefits package designed to support employees' professional and personal well-being. Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description is shared by a member of our team
    $137k-215.3k yearly 3d ago
  • District Manager - Wireless Retail Ops Lead & Coach

    DSI Systems Inc. 4.0company rating

    Owner/manager job in Boston, MA

    A growing technology solutions provider is seeking a District Manager to oversee Retail Support Specialists across Boston, MA. In this leadership role, you will drive operational excellence and enhance customer experiences within AT&T retail locations. Ideal candidates should have over 3 years of experience in a leadership position, particularly in retail or customer service, and strong communication skills. The position offers a competitive salary of $100,000 and extensive benefits including health insurance and a 401k plan. #J-18808-Ljbffr
    $100k yearly 2d ago
  • Senior Manager, Consulting

    Dana-Farber Cancer Institute 4.6company rating

    Owner/manager job in Brookline, MA

    The Senior Consulting Manager supports large-scale transformations at Dana-Farber as well as planning and decision-making regarding the company's most critical business issues and strategic priorities. The Senior Consulting Manager employs a hypothesis-driven approach to planning, facilitates Institute leadership decisions on complex topics, provides in-depth analysis, and maintains project structure to drive large-scale organizational change. They will work on multiple highly complex, ambiguous projects simultaneously. May work independently or in partnership with Principal, Director and Senior Directors and may lead small project teams. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities Overall Drives large-scale organizational change Works on multiple Institute-wide, highly complex, ambiguous projects simultaneously Participates in the identification of value creation opportunities and implements planning structures to realize value Hypothesis-Driven Approach to Planning Applies a structured, hypothesis-driven approach to problem solving and using analytical tools and frameworks to develop solutions to complex business challenges Conducts analysis, research and projections for complex negotiations and strategic decisions; develops and implements systems to organize and analyze data Creates business cases for strategic programs and initiatives Leads ad hoc research and due diligence relating to new projects and initiatives; translates business and competitive intelligence research back into projects Articulates recommendations or options to support a definitive decision Transformation & Execution Creates project roadmaps and workplans that align with project vision and goals Tracks, reports on, and executes project workplans Identifies and escalates issues and risks Manages project management office functions including program management, tools and methodologies, roadmap development and management, risk mitigation, reporting, interdependency management, resource management, strategic communications, impact creation plan management, financial management, change management, and governance and stakeholder management Works with cross-functional teams to understand the impact of changes on different departments and ensure that transformation goals are aligned across the organization Collaboratively plans with anticipated new clinical partners Identifies and highlights likely business and financial impacts associated with program planning or expansion, as well as required implementation dependencies, issues, and risks to serve as input to prioritization and planning process Conducts impact analyses to assess Institutional/stakeholder readiness for change adoption and applies change management processes and tools to support adoption of change. Supports the design, development, delivery, and management of project/change related communications Stakeholder Management Works collaboratively with cross-functional teams and interacts independently with staff, mid-level, and executive leaders throughout the organization (including C-Suite) Builds and maintains consensus with stakeholders on project goals, critical issues, workplan, implications, recommendations, and implementation plan Develop and secure stakeholder commitment to recommendations and implement plans Maintains relationships with stakeholders and keeps them up to date on project status Consulting Infrastructure Collaboratively creates consulting frameworks and approaches that can be leveraged across projects and fit to purpose to accelerate speed to insights and results Collaboratively develops and defines project infrastructure (work plans, roadmaps, timelines, resources, milestones, KPIs, etc.); anticipates, identifies, manages and resolves risks to project status, milestones, timelines; develops and presents updates/metric reports to leadership Creates work products based on consulting best practices Utilizes and continues to improve and refine a standard set of strategy development, consulting, and business planning tools People Leadership Work collaboratively with department and organizational peers to ensure maximum performance by providing purpose, direction and motivation May lead small project teams Contributes to Planning and Consulting staff development, as well as internal departmental process and performance improvement Models and encourages high level of attention to detail and a commitment to producing high-quality results SUPERVISORY RESPONSIBILITIES: May provide training and guidance to others, including project team members. Qualifications Bachelor's degree required; relevant Master's degree strongly preferred (MBA, MPH, MHA, MSW). 5 years of professional work experience, including at least 3 years in strategic planning, business planning, and/or consulting, required. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Demonstrated ability to work closely and effectively with all levels of the organization Knowledge of large-scale transformations, strategic planning, and consulting practices, as well as experience within the healthcare field Excellent planning, project management, facilitation, and organizational skills, with the demonstrated ability to work on multiple concurrent projects simultaneously in a complex, deadline-driven environment Excellent written and oral communication skills with ability to deliver presentations to a wide variety of audiences -up to and including executive level and C-Suite executives Excellent problem-solving skills Role-model results-orientation, teamwork, communication, and interpersonal skills to other members of team Demonstrated ability to navigate complex and consensus driven environments to facilitate decision making Ability to effectively design and facilitate large meetings Ability to deal effectively with highly ambiguous and evolving situations while exhibiting calm presence to stakeholders and team members Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $143,800 - $165,000 At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster #J-18808-Ljbffr
    $143.8k-165k yearly 4d ago
  • Sr. Manager, Clinical Pharmacology

    JMD Technologies Inc.

    Owner/manager job in Waltham, MA

    Title: Sr. Manager, Clinical Pharmacology Employment Type: Contract Status: Accepting Candidates About the role Lead clinical pharmacology strategy for early-stage CNS small-molecule programs. This role partners closely with Clinical Development, DMPK, Regulatory, and Clinical Operations to drive Phase 1 execution and data-driven dose decisions. Key Responsibilities • Serve as Clinical Pharmacology Lead for Phase 1 Healthy Volunteer (HV) studies • Own clinical PK, NCA, exposure-response, and dose-selection strategy • Perform and oversee modeling & simulation using Phoenix / WinNonlin • Contribute to protocols, analysis plans, and study reports • Author and review clinical pharmacology sections for IND/NDA/CTD submissions • Present PK strategy and results to internal governance teams and FDA Qualifications • PhD or PharmD in Pharmaceutical Sciences, Pharmacometrics, or related field • Strong hands-on clinical PK and PK/PD modeling experience • Direct experience leading Phase 1 HV studies • Proven regulatory submission and FDA interaction experience • CNS therapeutic and small-molecule development experience preferred Compensation (MA Pay Transparency): • Estimated hourly range: $80-$85/hr (W-2) • Final rate within this range will be based on skills, experience, and interview results
    $80-85 hourly 2d ago
  • Center Manager in Training - Relocation Required

    Biolife Plasma Services 4.0company rating

    Owner/manager job in Boston, MA

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Senior Operations Management Trainee (Senior OMT)** Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations. **Our growth is your bright future.** Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference. **_A typical day for you may include:_** + **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities. + **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees. + **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers. + **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management. + **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production. + **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend. **REQUIRED QUALIFICATIONS:** + Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to. + 3-5 years of experience leading medium to large teams (20+ direct reports) + Up to 90-100% travel during the Trainee Program + Ability to walk and/or stand for the entire work shift + Willingness to travel and work at various BioLife locations across the country + Ability to work evenings, weekends, and holidays + Have a valid driver's license for the entire duration of the program + Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees + Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. + Fine motor coordination, depth perception, and ability to hear equipment from a distance + Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear **PREFERRED QUALIFICATIONS:** + Associates or Bachelor's Degree + Experience working with SOPs, GDP, GMP, CLIA, and the FDA + Experience working in a highly regulated or high-volume retail environment + Excellent interpersonal, organizational, technical, and leadership skills **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ _Equal Employment Opportunity_ \#LI-Remote **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - MA - Virtual **U.S. Base Salary Range:** $80,000.00 - $110,000.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - MA - VirtualUSA - MA - Attleboro, USA - MA - Medford, USA - MA - Worcester **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time **Job Exempt** Yes It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $80k-110k yearly 5d ago
  • Senior Manager of Administration

    Incendia Partners

    Owner/manager job in Boston, MA

    Senior Manager of Administration - Boston/Hybrid! Hybrid | Boston, MA All-In Compensation: $150,000-$165,000 (Base + Bonus + Profit Sharing) Are you a proven executive support leader who thrives in complex, fast-paced corporate environments? Are you a “Player Coach” who loves leading high-performing administrative teams, while still staying close to the action at the executive level as an Executive Assistant? Our client, a highly respected professional services firm, is seeking a Senior Manager of Administration to lead a large, multi-location administrative team and provide top-tier Executive Assistant support to a Senior Partner. This is a high-visibility, hybrid role that blends strategic leadership with hands-on executive partnership. If you bring deep experience in large corporate or professional services settings and enjoy setting the gold standard for executive and administrative support, this role offers both challenge and reward. Why This Role? Leadership with impact: Own and elevate administrative services across the organization. Executive partnership: Work directly with a Senior Partner as a trusted right-hand. Career-defining scope: Lead, mentor, and develop a large team of administrative professionals. Competitive total compensation: Base, bonus, and profit sharing. Hybrid flexibility: Boston-based / Hybrid with occasional travel to other offices. What You'll Do Administrative Leadership Lead, manage, and inspire a large team of Executive Assistants and Administrative Professionals across multiple locations. Oversee daily operations, workflows, and resource allocation to ensure consistent, high-quality service. Partner closely with senior leaders to understand evolving business needs and proactively align support. Track performance metrics, identify gaps, and implement best practices to continuously improve service delivery. People Management & Development Recruit, onboard, mentor, and retain top administrative talent. Conduct performance reviews, provide coaching, and support long-term career development. Build a collaborative, inclusive, and high-energy team culture that values excellence and accountability. Executive Assistant Support - Senior Partner Manage a complex and ever-changing executive calendar, travel, and logistics. Serve as the primary point of contact for the Senior Partner, handling communications with discretion and professionalism. Prepare agendas, presentations, briefing materials, and meeting prep. Support expense reporting, document management, and highly confidential initiatives. Anticipate needs, solve problems before they arise, and ensure the Senior Partner's time is optimized. What We're Looking For 8+ years of experience as an Executive Assistant, ideally supporting senior-level executives. 5+ years of experience managing and leading Executive Assistants or Administrative Assistants, including mid-to-large teams. Prior experience working in a large corporate or professional services environment (consulting, PE, VC, or similar strongly preferred). Demonstrated ability to balance strategic leadership with hands-on execution. Exceptional organizational, communication, and stakeholder management skills. Confidence working with senior executives and influencing across levels. Strong command of administrative technologies, workflow tools, and modern office systems. Bachelor's degree. Location & Travel Hybrid role based in Boston, MA Occasional travel to other office locations required Apply now and bring your leadership, expertise, and executive presence to a firm that values excellence. Send you resume to ****************** #LI-HR1 #ZR
    $150k-165k yearly 5d ago
  • Senior Manager, FP&A

    Codex 3.4company rating

    Owner/manager job in Boston, MA

    FP&A Manager/Senior Manager (depending on experience) with PE-backed Healthcare company! (Remote) Don't miss this opportunity to manage and develop your own FP&A team at a rapidly growing organization! We are searching for a Senior Manager/ FP&A m=Manager at an established PE-backed Healthcare company. You will have the opportunity to manage and mentor a team of finance professionals and analysts and have ownership over the Corporate FP&A team as well as the annual budget, monthly forecast, and variance analysis processes. In this role you will you will: Serve as the head of the Corporate FP&A team, managing two analysts and report directly to the VP of Finance Model and forecast future scenarios and outcomes for the organization Hold ownership over the company's budgeting, forecasting, and variance analysis processes Mentor, manage, and develop your own global team of analysts Drive process improvements and automations through Workday Adaptive You need: 5+ Years of experience with FP&A and/or corporate finance 1+ Years of experience in a Healthcare organization Experience working with Workday Adaptive Planning To have worked in a cross-functional team that influenced senior stakeholders Experience in financial modelling and budgeting Strong analytical, organizational, and communication skills This role is looking to be filled ASAP, so if you are interested in this position as a Senior FP&A Manager, apply now!
    $105k-161k yearly est. 2d ago
  • Senior Manager / Associate Director, Clinical Data Management

    Sironax

    Owner/manager job in Waltham, MA

    The Senior Manager / Associate Director of Clinical Data Management (CDM) will lead and oversee clinical data management activities across Sironax clinical programs, ensuring the delivery of high-quality, compliant, and timely clinical trial data. This role serves as a hands-on leader and subject matter expert, partnering closely with Clinical Development, Biometrics, Medical, Regulatory, and external vendors (CROs) to support decision-making and regulatory submissions. The level (Senior Manager vs Associate Director) will be determined based on experience and scope of responsibility. Key Responsibilities Provide operational and strategic leadership for clinical data management activities across Phase I-III (and IV as applicable) studies. Develop, review, and maintain Data Management Plans (DMPs), CRFs/eCRFs, edit checks, and data review strategies. Oversee database build, UAT, data cleaning, medical coding, and database lock activities. Ensure compliance with global regulatory requirements including ICH-GCP, 21 CFR Part 11, and GCDMP. Manage and oversee CROs and data vendors, including scope definition, oversight, performance tracking, and issue resolution. Apply risk-based data management and quality oversight methodologies to proactively identify and mitigate data risks. Serve as the data management representative on cross-functional study teams and governance forums. Support inspection readiness and participate in audits and regulatory interactions as needed. Contribute to the development and continuous improvement of CDM SOPs, standards, and best practices. Mentor and guide junior data management staff and provide functional leadership as the organization grows. Qualifications Bachelor's degree or higher in life sciences, statistics, computer science, or a related field. 8-10+ years of clinical data management experience within biotech, pharmaceutical, or CRO environments. Demonstrated experience managing end-to-end CDM activities for multiple clinical trials. Strong working knowledge of EDC systems, eCOA, IRT, and data integrations. Hands-on experience with CDISC standards (CDASH, SDTM) and data readiness for regulatory submissions. Experience managing CROs and external vendors in a sponsor oversight model. Strong communication, leadership, and cross-functional collaboration skills. Preferred Attributes Experience supporting IND, NDA, or BLA submissions. Prior experience in a small or mid-sized biotech environment. Ability to operate both strategically and tactically in a fast-paced development setting. How to Apply: If you meet the above criteria and are excited by the opportunity to join our team, please submit your application directly. Please note: We are not accepting applications or outreach from recruitment agencies for this role. All candidates must apply directly.
    $104k-149k yearly est. 5d ago
  • EY-Parthenon - Deals - Financial Diligence - Sell Side - Director (Manager)

    Ernst & Young Oman 4.7company rating

    Owner/manager job in Boston, MA

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY-Parthenon - Deals - Financial Diligence - Sell Side - Director (Manager) The opportunity EY-Parthenon's unique combination of transformative strategy, transactions and corporate finance delivers real-world value - solutions that work in practice, not just on paper. Benefiting from EY's full spectrum of services, we've reimagined strategic consulting to work in a world of increasing complexity. With deep functional and sector expertise, paired with innovative AI-powered technology and an investor mindset, we partner with CEOs, Boards, Private Equity and Governments every step of the way - enabling you to shape your future with confidence. There are plenty of complex challenges when preparing and executing divestitures and our clients turn to us to handle them. As a Director with EY-Parthenon's Deals - Financial Diligence - Sell Side team, you'll be right at the heart of that goal. You'll work with some of the most recognized leaders in the field of corporate transactions assisting our clients on sell side transactions and helping to provide tailored guidance to maximize value. We'll look to you to support large, high-profile projects, focusing on divestitures across a broad range of industry sectors. In Deals - Financial Diligence - Sell Side, our team advises clients in the preparation of carve-out financial statements to be audited, and related SEC filings. Working on large transformational projects, you'll be working with and supporting the various team members across our EY Parthenon service lines including International Tax and Transaction Services and Valuation Modeling and Economics. That makes this the perfect place to develop a deep understanding of corporate transactions while working in one of the most exciting and rapidly evolving professional services practices. Your key responsibilities As a Director with EY-Parthenon's Deals - Financial Diligence - Sell Side team, you'll support the execution of transformational deals, working as a team to solve complex challenges. That means you'll need a natural authority and confidence in your professionalism. It's a political role at times, as you'll be integrating into complex client teams, so your ability to develop and cultivate relationships will be extremely helpful here. You will also be helping develop staff and seniors ensuring their career development. Skills and attributes for success Experience handling divestitures, including carve-outs, spins and full-enterprise sales for private investor groups and corporate buyers. Ability to analyze financial and operational results of businesses to be sold through reviewing accounting records and conducting interviews with management. Ability to assist clients in the preparation of SEC filings, including carve-out audited financial statements. Remaining up to date on industry trends and technologies, as well as seasonality and cyclicality on cash flow requirements to provide authoritative knowledge and insight to clients. Microsoft Excel skills including the ability to process, manipulate and concisely present large amounts of data; knowledge of Alteryx and Microsoft Power Bi is a +. To qualify for the role, you must have A bachelor's degree in Accounting or Finance and 5 years of related work experience; or a graduate degree and approximately 4 years of related work experience. Significant public accounting experience. Excellent analytical skills and the confidence to translate complex data into meaningful insights. The ability to prioritize effectively on projects and the skills to adapt quickly to new challenges and concepts. Solid negotiation and influencing skills, and the ability to develop long-lasting relationships both internally and externally. You must either reside in or be in a commutable distance to your office location for this position. The ability and willingness to travel and work in excess of standard hours when necessary. In certain circumstances, travel may be required beyond your work location based on client and project needs. Proven ability to identify and assess business and technical issues, distill key insights, and deliver clear, strategic recommendations to executives. Ideally, you will have A proven record of excellence in audit and/or mergers or acquisitions transaction's role. An active CPA certification. Experience gained within another large professional services organization. Established networking skills in a relevant industry. Knowledge of how to leverage firm-approved AI tools in a business setting, including Microsoft Copilot. What we look for We're interested in talented professionals with the ability to visualize our clients' goals and think creatively to facilitate them. If you have an entrepreneurial spirit, and a genuine passion for taking on new challenges, this role is for you. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $120,400 to $220,700. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $144,500 to $250,900. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** . #J-18808-Ljbffr
    $144.5k-250.9k yearly 3d ago
  • ServiceNow Delivery Lead Manager

    Accenture 4.7company rating

    Owner/manager job in Boston, MA

    We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here (************************************************************** You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. + An experienced ServiceNow developer. + You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. + You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. + You are someone that is process oriented and prefers order over chaos. + You are comfortable asking for help from peers and Subject Matter Experts + Strong background working with Enterprise Software companies and/or Consulting companies. The Work: + Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. + Manage all aspects of project delivery and solution delivery + Lead and manage the implementation project team + Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports + Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress + Drive the continuous improvements of our implementation methodology and service offerings based on client experiences + Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments + Strong background working with Enterprise Software companies and/or Consulting companies + Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems + As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Basic Qualifications + Minimum 5 Years' knowledge and experience working with or implementing ServiceNow + Minimum 3 Years' experience in JavaScript or related application development + Completed Certification - ServiceNow Certified System Administrator (CSA) + Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have + PMP or CSM certification + Strong interpersonal skills, customer centric attitude + Proven team player and team builder + Strong organizational and analytical skills + Familiarity with SaaS deployments and its supporting architecture + A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management + ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements + Proven ability to build, manage and foster a team-oriented environment + Proven ability to work creatively and analytically in a problem-solving environment + Desire to work in an information systems environment. + Excellent communication (written and oral) and interpersonal skills. + Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $100.5k-245k yearly 7d ago
  • Medical Writing Operations Manager

    Advantage Technical

    Owner/manager job in Cambridge, MA

    Manager, Medical Writing Operations The Manager, Medical Writing Operations supports Medical Writing functions to ensure the delivery of high‑quality, submission‑ready documents. Core responsibilities include document quality review, formatting and consistency checks, electronic publishing, and archiving within centralized file systems. The role may also contribute to vendor oversight, training, and the development and maintenance of tools and training materials for Medical Writing Operations. Key Responsibilities Document Preparation & Quality Control Collaborate cross‑functionally to collect, compile, assemble, and publish CSR appendices Perform electronic publishing QC (e.g., hyperlinks, bookmarks) to ensure submission‑ready compliance Format MS Word submission components according to style and regulatory requirements; troubleshoot formatting issues Serve as a subject matter expert (SME) for format QC, submission readiness (protocols, IBs, CSRs), and document management systems Conduct content QC of medical writing documents, including CSRs, IB clinical sections, NDA/MAA clinical sections, and protocols Document Management & Systems Ensure proper storage and archiving of documents in EDMS and eTMF systems Support development, implementation, and maintenance of medical writing systems and software Assist with updates to Medical Writing intranet pages Support creation, maintenance, and updates of templates, style guides, and tools to meet global regulatory requirements Operational & Cross‑Functional Support Perform administrative tasks to support project and operational needs Participate in the development and maintenance of internal best practices Assist with training internal staff and external contractors/CROs Support vendor oversight for medical writing operations activities Assist with CSR shells and/or preparation of in‑text tables and figures under medical writer guidance Qualifications Education & Experience Bachelor's degree in a relevant scientific or technical field, or equivalent experience 4+ years of biotech/pharma or CRO experience in document QC and electronic publishing within a regulatory environment Technical Skills Strong understanding of health authority/ICH PDF and eCTD requirements Experience with electronic document management systems Proficiency in MS Word, Excel, PowerPoint, Adobe Acrobat, and Windows Ability and confidence to learn new software tools Preferred: Experience with StartingPoint templates, SharePoint, EndNote, and Toolbox Pharma Professional Skills Proven ability to manage multiple projects in a fast‑paced, deadline‑driven environment Exceptional attention to detail with strong analytical and problem‑solving skills Flexible, adaptable, and able to work effectively across teams Core Values Alignment Commitment to People Fiercely Innovative Purposeful Urgency Open Culture Passion for Excellence
    $75k-118k yearly est. 3d ago
  • Autonomous Vehicle Operations Manager

    Aceolution

    Owner/manager job in Boston, MA

    Role: AV Manager (Autonomous Vehicle Operations Manager) The AV Manager will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Manager will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management. Key Responsibilities Lead, coordinate, and manage AV Driver/Operator teams across assigned locations. Conduct daily shift planning, scheduling, task delegation, and attendance tracking. Ensure compliance with all safety, security, and operational protocols. Train, coach, and mentor new and existing AV operators on operational procedures and program standards. Conduct performance reviews, provide feedback, and manage disciplinary actions when required. Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues. Monitor site productivity metrics and implement improvements to enhance efficiency. Respond to on-ground escalations and operational emergencies promptly. Prepare weekly operational status reports and performance summaries. Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime. Qualifications 5+ years of experience in Operations, Transportation, Logistics, Automotive, or related field. Prior experience in a managing or lead role managing teams. Strong understanding of safety protocols and compliance-driven environments. Excellent communication, leadership, and people management skills. Ability to analyze performance metrics and identify process improvement opportunities. Comfortable working in dynamic and fast-paced field settings. Valid driver's license with a clean driving record. Ability to travel between assigned cities as needed. Preferred Skills Experience working with autonomous vehicles, fleet operations, or mobility transportation programs. Knowledge of incident reporting, compliance documentation, and operational audits. Technical aptitude to understand basic AV system operations and diagnostics Work Environment On-site operations environment; may require early mornings, late evenings, weekends, or split shifts based on program schedules. Field-based work involving both indoor and outdoor environments. Significant travel required - approximately 90% of the time across locations.
    $75k-118k yearly est. 2d ago
  • Station Manager

    Global Elite Group 4.3company rating

    Owner/manager job in Boston, MA

    Station Manager - Aviation Security (Boston Logan International Airport) Company: Global Elite Group Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence. Global Elite Group is a highly specialized aviation security company, comprised of a diverse and collaborative team of committed professionals, industry leaders, and subject matter experts who rely on optimized processes and tools to deliver quality services. Our team is at the forefront of homeland security, safeguarding critical infrastructure and ensuring seamless airport operations at some of the largest and busiest airports in the country. Global is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Compensation & Benefits: Salary range $70,000-$72,500 plus discretionary year-end bonus Medical, Dental, Vision Benefits (plus AFLAC options) Paid Time Off (PTO) Employee engagement, professional development, and opportunities for advancement Work environment that balances challenge with support, helping you identify strengths and grow your career Opportunities for community service and civic engagement Position Overview: The Station Manager is a leadership role focused on ensuring safe, secure, and efficient airport operations. Reporting to the Regional Director of Northeast Operations, the Station Manager will oversee day-to-day security operations, ensuring compliance with regulations, effective staffing, and a positive team culture. This position is ideal for an experienced Security Manager or Operations Manager with strong leadership skills, deep knowledge of aviation and airport security procedures, and the ability to thrive in a fast-paced environment. The successful candidate will be: Security-minded, with strong analytical and problem-solving skills. Skilled in operations management, staffing, and scheduling. Effective in communicating with employees, clients, and law enforcement or government agencies. Experienced in applying security management protocols to ensure compliance and safety. Responsibilities: Oversee daily airport operations, including staffing and post coverage. Take proactive steps to ensure a safe and secure environment for employees and contractors. Conduct walk-throughs, security inspections, and daily briefings in coordination with the operations supervisors. Document staff performance, attendance, and apply corrective measures per HR policies. Review operational reports, time and attendance, and ensure payroll accuracy. Implement cost-effective practices across the station while maintaining high-quality service. Ensure compliance with all reporting procedures and effectively communicate updates to staff. Administer training (initial and recurrent) for security personnel and provide corrective coaching as needed. Safeguard company assets, including equipment and vehicles. Deliver exceptional customer service to clients, maintaining positive professional relationships. Qualifications: Previous management experience required (aviation, airport, security, or operations strongly preferred). High School Diploma or equivalent required Must be at least 21 years old. Valid driver's license with clean driving record. Legal authorization to work in the United States. Ability to pass all required initial and recurrent training classes and exams. Eligible to obtain an airport badge with customs seal (requires DHS 10-year verifiable background check, TSA security threat assessment, and criminal history check). Why Join Us? At Global Elite Group, we offer a dynamic and collaborative work environment where your expertise will directly contribute to the company's success and growth. You'll have the opportunity to lead a high-impact function while driving key initiatives that ensure we continue to uphold our commitment to quality, safety, and excellence.
    $70k-72.5k yearly 4d ago
  • Relationship Branch Manager

    Banktalent HQ

    Owner/manager job in Whitinsville, MA

    We have a Unique Opportunity to lead our Whitinsville Main Office Branch team; in this position you will oversee two branch locations. We're looking for someone who expects and encourages continuous learning, holds themselves and their co-workers to impeccable standards and thrives in an environment where you'll be rolling up your sleeves and working along-side each other every day. You're an individual who possesses strong relationship skills, enjoys challenges and is looking for an opportunity to be part of and support an exceptional team. Position Overview Manage, direct, and accept overall accountability for the retail performance of the financial center. Responsible for onsite operational compliance, internal controls, security polices and procedures and assuring compliance with all laws, regulations and corporate policies by performing the following essential duties. Essential Duties Directs a relationally oriented market driven customer centric sales culture focused on asset quality and service excellence. Demonstrates enhanced product and sales knowledge of retail products including but not limited to; mortgage and equity loan originations, cash management, and electronic services. Manages and directs implementation of financial center plans to achieve specified loan generation, deposit growth, product sales, cross-selling, relationship development and retention goals. Manages sales processes including customer profiling, target setting, call preparation, coaching and managing results. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ensures the branch and grounds are maintained such that safe conditions are provided, and appearance reflects professionalism. Maintains a regular schedule of sales calls on area businesses for both existing and prospective customers to obtain new business. Develops, coordinates and executes projects as requested by the Director of Retail Banking. Ensures that all branch marketing materials such as posters, brochures and rates are current, properly displayed, and that supplies are maintained. Communicates weekly goals, evaluate progress, establish weekly calling plans, and coach for targeted relationship development results to sales. Manages subordinate supervisors and/or non-supervisory employees in the bank. Is responsible for the overall direction, coordination, and evaluation of these units. Builds internal and external relationships through exceptional problem resolution, ownership and follow-through. Works with other managers in a team setting to create and develop branch sales, service, and operational standards and policies. Represents the bank within the community by participating in civic, service and community organizations. Attend local chamber, board, and networking events. Establishes and executes community and networking events. Resource for other Branch Managers in the absence of the Regional Manager. Other duties as assigned Education, Training and Work Experience Ability to supervise and instruct, meet deadlines and to function in a changing environment. Must have strong verbal, written, math, customer service, banking, sales, PC and operational skills. Excellent leadership and employee development skills. Must be able to handle stressful situations. Bachelor's degree or equivelent required 3 years retail branch management and consumer lending experience required. Small business lending experience preferred. About UniBank We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule. We are unique. Unique to people. Unique to business. Unique to local government. We are UniBank. Bank Different. Bank Unique. This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements UniBank is committed to fair, competitive, and market-informed pay for our employees. The estimated salary range for this position is $75,000 to $112,500. Final offer will be determined based on a particular candidate's unique combination of factors such as skills, education, experience and certifications. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current employees as part of any final offer. UniBank supports the internal growth and development of our employees and so it is rare to have an initial employment offer at the top of a positions pay grade. As a candidate, you are encouraged to have an open conversation with the hiring team regarding any compensation and benefit related questions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. Participant in E-Verify.
    $75k-112.5k yearly 3d ago
  • Assistant Operations Manager

    The Record Co 4.4company rating

    Owner/manager job in Boston, MA

    The Record Co. - Boston, MA The Record Co. is Boston's nonprofit music workspace providing affordable recording studios and rehearsal spaces to approximately 3,000 musicians monthly, across 131 communities. We run two facilities in Boston and Dorchester. Position Overview The Assistant Operations Manager supports the Operations Manager in running smooth daily operations. You'll assist with monthly financial closes, create performance reports, manage staff scheduling and development, and ensure both facilities run efficiently. Core Responsibilities Operations & Facility Management Run daily operations across both facilities and handle whatever comes up Keep facilities clean, organized, and professional-looking with regular walkthroughs Supervise the front desk, lobby, and floor activity Handle opening/closing procedures, security, and stockroom organization Execute cash handling and closing procedures Support TRC Academy and other programs Financial Support & Reporting Assist with the monthly operational close process, including cash reconciliation and expense tracking Create weekly utilization reports by room type for the Operations Manager (right now studios are at 70-80% but production suites are only at 30%) Track operational expenses and flag budget concerns Maintain financial documentation for grants and reporting Compile data and prepare reports to help the Operations Manager make decisions Staff Management & Scheduling Supervise Studio Support staff and ensure smooth shift coverage Create and manage staff schedules, approve PTO and sick time requests Handle timekeeping and coordinate payroll submissions Conduct performance reviews and address underperformance directly with clear plans Run onboarding and training, enforce our operational standards Keep communication clear with regular meetings and check-ins Customer Experience & Revenue Support Make sure customers have great experiences, fix problems when they escalate, keep people coming back Handle reservations, check-ins, check-outs, payments Work with the Operations Manager and Communications Manager on campaigns to fill slow periods Support booking drives and retention efforts Help test new revenue ideas Inventory Management & Asset Protection Run regular inventory audits of equipment and supplies Keep our asset tracking system up to date so we know where everything is Implement security protocols to protect our gear Investigate and document when equipment gets damaged or goes missing Systems & Documentation Maintain HubSpot CRM, Planyo, Visit, and our financial tools Write and update SOPs Make sure staff know how to use everything and stay compliant Minimum Qualifications 2-3 years in operational roles focused on smooth operations and staffing Experience with financial processes like closes or reconciliation - you don't need to have run them solo, but you should understand how they work You've created reports and tracked metrics before You've supervised at least 5 staff and handled underperformance directly, not just delegated it You can manage schedules, PTO, and coordinate payroll Comfortable with data - you can pull numbers together and spot what matters Experience with CRM or operational systems Clear communicator and solid documentation skills Working Environment Full-time exempt: 5 days/week, around 40-45 hours Nights and weekends required - we operate Tuesday-Sunday, 9:30 AM-Midnight Fast-paced with responsibility for staff, cash, equipment, and smooth daily operations Reports to Operations Manager Compensation & Benefits Annual Salary: $55,000 - $65,000 based on experience Health and dental insurance 12 days PTO first year Professional development opportunities Access to TRC facilities for personal projects when available To Apply Send your resume and a brief note to ***********************. Tell us about your operational experience - specifically, talk about your experience with financial processes or reporting, give us an example of how you kept operations running smoothly and staff performing well, and explain how you handle accountability. Include links to projects or relevant work if you've got them. The Record Co. is an equal opportunity employer committed to creating an inclusive environment for all employees.
    $55k-65k yearly 3d ago

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