Route Service Manager - UniFirst
Owner/manager job in Phoenix, AZ
Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization.
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction
Collaborate closely with location management team to provide the best customer service and product programs
Negotiate customer contract renewals
Qualifications
What we're looking for:
An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
High School Diploma or GED - bachelor's degree preferred.
Prior customer service experience
Ability problem solve and handle a variety customer service situations
Ability to negotiate, train, coach and lead a team
Strong computer proficiency (MS Office)
Excellent verbal & written communication skills
21 years of age
Valid non-commercial driver's license in the state of residence
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Operations Manager - Day and Night Shift Availability
Owner/manager job in Phoenix, AZ
Hours for Night Shift will be 4PM - 3AM At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. To make sure our car's are in first-rate condition, we've built multiple vehicle Reconditioning Centers around the country,
where our cars are inspected, perfected, and photographed before reaching the Carvana
website. Using our Carvana Certified 150-point inspection process, we're able to verify that
every vehicle meets our rigorous mechanical and cosmetic standards.
We strive to provide only the highest quality vehicles to our customers in our mission to deliver a
no-hassle, better car buying experience. We are actively looking for passionate and talented
individuals who can help us deliver on that promise.
Think you've got what it takes to join our team? Keep reading below to see what we're looking
for!
Position Overview:
This is a supervisory position in an Inspection Center overseeing a team carrying out daily operations
within a Carvana Inspection Center.. The Reconditioning Manager oversees all aspects of the vehicle
reconditioning process and directs at least five leads and up to 70 front line associates in a lean
manufacturing environment. This role will be responsible for maintaining a culture of continuous
improvement and high associate engagement while meeting quality, production, and cost objectives.
This position is not eligible for visa sponsorship.
What you'll be doing:
• Oversee day-to-day operations within the Inspection Center.
• Provide mentoring and accountability to direct reports and succession planning through
appropriate coaching, leadership development and training, and performance management.
• Participate in the development and execution of strategic plans, goals, and objectives, ensuring
alignment with those of the company.
• Ensure adherence to operating standards, systems, policies, procedures, and performance
standards.
• Create a work and team environment that inspires positive communication, team cohesion, and
adherence to Carvana's Values.
• Maintain supervisory staff by recruiting, selecting, orienting, and training employees.
• Ensure progression path training and certification processes are consistently executed.
• Train and mentor leads and associates by providing competency-based feedback.
• Ensure adequate production capacity levels for each line and assist with production planning.
• Ensure compliance with all health and safety and loss prevention guidelines.
• Provide vision and guidance to the reconditioning team in meeting performance metrics.
• Positively reinforce and engage the team regarding quality, production and cost objectives.
• Participate in and lead problem solving and continuous improvement efforts.
What the job requires:
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
• 5 years of management experience either in automotive or a lean manufacturing environment.
• Knowledge of lean manufacturing principles.
• Experience leading and developing associates.
• Proven ability to obtain project deliverables and company metrics.
• Ability to read, write, speak and understand English.
• Must be at least 18 years of age.
• Valid driver's license with a clean driving record (no DUIs and no more than two moving
violations in the last 3 years).
• Ability to maintain high volume and high-quality content in a fast-paced environment.
• Excellent written, verbal and interpersonal communication skills.
• Ability to work with and through teams to achieve results
• Strong analysis and decision making ability.
• Proficient computer skills.
• Ability to work overtime and on weekends.
• Ability to walk up to three miles each day.
• Requires standing for extended periods of time with frequent stretching, reaching, walking,
stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and
may have fumes or odors due to vehicle maintenance.
• Must be able to lift up to 40 pounds independently; majority of lifting from knee to shoulder
heights; other lifting required from various levels.
• Requires use of safety equipment and PPO that may include but not limited to face shield or
goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.
This job description is not designed to contain a comprehensive listing of activities, duties, or
responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may
change at any time with or without notice.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa
sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for
employment without regard to race, color, religion, gender, sexual orientation, gender identity or
expression, marital status, national origin, age, mental or physical disability, protected veteran
status, or genetic information, or any other basis protected by applicable law. Carvana also
prohibits harassment of applicants or employees based on any of these protected categories.
Plant Manager
Owner/manager job in Tolleson, AZ
Plant Manager - Tolleson, AZ
Our client is a food service packaging company and the Plant Manager will lead the manufacturing activity of a stand-alone thermoforming facility engaged in the production of polystyrene lids, which are sold to various institutional, retail and national accounts.
Pay range: $175K - $200K base
15% - annual bonus potential
Benefits include medical, dental, vision, life insurance, paid holidays, accruing paid time off, short and long-term disability, EAP, 401(k) with a company match available after 60 days.
Plant Manager Responsibilities:
Supervises a staff of both exempt managers/supervisors and non-exempt office personnel.
Directs all the activity of a plant with approximately 50 employees, engaged in the manufacturing, warehousing and shipping of food service products totaling more than $30 million in annual sales.
Manages and controls inventories of raw material, work-in-process and finished goods valued at approximately $300K.
Manages lid manufacturing in a combined production / warehouse facility of 56,000 square feet.
Maintains a work place safety record that has as its goal at zero level of recordable injuries and no lost time injuries.
Meets the planned objectives set for the plant, with special attention given to the control of those costs that affect plant overhead and product cost.
Maintains product quality to ensure a high level of customer satisfaction, minimal complaints and no lost business due to quality.
Ensures that EEOC requirements and affirmative action goals are met and employees are treated in a manner that is fair, equitable and absent of any bias.
Manages a plant staff to achieve the lowest possible product cost consistent with corporate established quality standards.
Plans the production activity of the plant, and schedules the workforce to ensure the timely delivery of all customer orders.
Maintains the plant and its equipment to provide a safe work environment for employees. Train the employees in the safe performance of their jobs as a way to further ensure an accident-free workplace.
Trains and develops personnel at all levels in the organization for successor responsibilities, and for the effective execution of their duties.
Develops a cohesive workforce that is motivated, characterized by high morale and a team approach to getting the job done.
Adheres to all good manufacturing practices (GMP), food safety,HACCP and SQF process requirements; rectify and/or report any and all non-compliance to Management or the SQF practitioner immediately
Controls inventory levels for maximum “turns” and minimal product obsolescence.
Meets the annual performance objectives set for the plant.
Qualifications:
The ideal candidate will possess 5-7 years of experience as a Plant Manager in a manufacturing environment. Plastics or consumer products industry strongly preferred.
Bachelor's degree in a technical field desired.
Strong utility and environmental experience a plus.
Excellent mechanical, analytical and problem-solving skills required.
Previous experience with lean implementation and plastics experience highly desirable.
Experience - Seven years of supervision experience in a food grade manufacturing environment.
Must have experience with P&L management, cost and project management, plant Supply Chain oversight, Demonstrated ability to manage cost, quality and productivity while driving margin improvement.
Customer Service Manager
Owner/manager job in Phoenix, AZ
- $100,000-110,000
5 days a week onsite
Required Skills & Experience
Previous experience supporting a large fortune 100 company
Lead client onboarding and relationship management for strategic accounts.
Monitor KPIs and drive continuous improvement in service performance.
Develop and implement customer service protocols tailored to 3PL logistics.
Serve as the primary point of contact for client escalations and service inquiries.
Job Description
Insight Global is seeking a dynamic and experienced Client Service Manager for one of their premier clients in the Phoenix, AZ area. This employee will lead customer engagement and service excellence at our clients brand-new 1 million square foot warehouse facility. As a key member of the leadership team, you will play a pivotal role in standing up operations, building client relationships, and ensuring seamless service delivery in a fast-paced third-party logistics (3PL) environment. This employee will be working very closely with the customers client so having experience supporting a large fortune 100 company is important in this role.
Operations Manager
Owner/manager job in Phoenix, AZ
The Operation Section Manager is responsible for leading the operation team to ensure efficient project execution, accurate financial oversight, and strong cross-department collaboration. This role oversees cost management, workflow optimization, and operational problem-solving to support the company's business and financial objectives.
Key Responsibilities
Lead and manage the Operation Section to ensure effective coordination, timely project execution, and alignment with company goals.
Review, approve, and monitor project payment schedules, cash flow plans, and overall financial progress.
Prepare and submit monthly operational and financial reports to the COO and executive leadership.
Oversee cost analysis, pricing models, and quotation development to support competitive and profitable business decisions.
Identify operational gaps, propose improvements, and coordinate with engineering, finance, procurement, and other teams to resolve issues.
Ensure compliance with internal policies, contract requirements, and client expectations.
Provide guidance, training, and performance evaluation for team members to strengthen operational capabilities.
Support COO and senior management with ad-hoc analyses, presentations, or cross-functional initiatives.
Qualifications
Bachelor's degree in Engineering, Business Administration, Operations Management, Finance, or related field.
5+ years of experience in operations, project management, construction, semiconductor, or related industries; supervisory experience preferred.
Strong analytical, financial, and problem-solving skills.
Excellent communication and coordination abilities, with experience working in cross-functional teams.
Proficiency in MS Office (Excel, PowerPoint) and familiarity with project management tools.
Ability to work under pressure, manage multiple priorities, and adapt to a fast-paced environment.
Preferred Qualifications
Experience in construction, semiconductor, manufacturing, or engineering environments.
Bilingual in English and Mandarin is a plus.
Sr. Manager, Global Trade Compliance
Owner/manager job in Phoenix, AZ
Hayward Holdings Inc. is the world's largest manufacturer of residential pool equipment and a growing force in the commercial market. We're looking for a strategic and experienced Senior Manager of Global Trade Compliance to lead our global compliance operations and ensure adherence to international trade regulations across our supply chain.
Key Responsibilities
Lead Hayward's global trade compliance program.
Ensure adherence to U.S. and international trade regulations (EAR, ITAR, OFAC, CBP).
Manage import/export activities, licensing, and documentation.
Oversee product classification (HTS, ECCN), valuation, country of origin, and FTAs.
Lead Duty Drawback program for North America.
Collaborate with customs brokers, freight forwarders, and internal teams (legal, logistics, procurement, R&D, etc.).
Monitor regulatory changes and lead internal audits and training.
Develop compliance strategies, risk assessments, and corrective actions.
Qualifications
Bachelor's degree in International Trade, Business, Law, or related field.
8-10+ years in trade compliance; 3+ in a leadership role.
Deep understanding of U.S. and global trade laws.
Experience with ERP/compliance tools (SAP GTS, Oracle GTM, etc.).
Licensed Customs Broker required.
Strong leadership, communication, and cross-functional skills.
Certifications like CUSECO, CES, or CITP a plus.
📍This position is in-office.
Operations Manager
Owner/manager job in Phoenix, AZ
Be part of an amazing story.
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Operations coordinates and oversees the day-to-day management of a distribution department. They manage the daily activities for the operations to ensure facility and organizational goals and objectives are achieved. Additionally, they perform other related duties, special projects, or assignments as required.
This role is based in our Customer Fulfillment Center in Goodyear, Arizona outside of Phoenix
This is a Sunday, 7:00 PM-5:30 AM and Monday-Wednesday 5:00 PM-3:30 AM shift.
We are looking for someone who is a strong leader, developer and mentor of others and has experience working in an automation building
Looking for someone who can add to a strong and positive work culture and loves to collaborate and learn from others as well.
In this role, you will report to our Director, Operations who runs the entire shift and you will be leading hourly colleagues
What You Will Do
Oversee a department in our distribution facility with a focus on meeting or surpassing goals and targets.
Builds high performing teams by providing guidance and support for all hourly colleagues.
Generate reports for management to keep them informed on key metrics.
Ensure that various departments excel in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution of plans.
Conduct presentations to senior management as needed.
Continuously analyze work processes to identify optimization opportunities and implement improvements.
Cultivate a work culture dedicated to superior customer service and success.
Collaborate with peers to ensure clear communication and effective handoffs between shifts, maintaining operational efficiency.
Establish and maintain procedures and metrics to guarantee customer satisfaction levels are achieved.
Manage all aspects of inventory control.
Review analyses of activities, costs, operations, and forecast data to assess department progress toward stated goals and objectives.
Create a safe work environment for staff, including the development and enforcement of Safe/Smart work practices and compliance with safety programs.
Collaborate with IT as a user for systems development and refinement to enhance operations, productivity, and service levels.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
In addition to the essential duties mentioned above, other duties may be assigned.
Skills You Will Need
Leadership and Management: Oversee the distribution department, providing guidance and support to direct reports, with exceptional leadership, mentoring, and coaching skills.
Analytical and Problem-Solving: Continuously analyze work processes, identifying optimization opportunities and implementing improvements. Review analyses of activities, costs, operations, and forecast data to assess department progress toward goals.
Communication and Interpersonal: Conduct presentations to retail division and senior management with strong written and oral communication skills. Demonstrate interpersonal competencies, including integrity, trust, adaptability, motivation ability, coaching, mentoring skills, and initiative. Be proactive, responsive, detail-oriented, and get things done in a fast-paced environment.
Business Acumen: Oversee industry understanding of warehouse management, negotiation skills, and strategic/tactical planning skills. Demonstrate proficiency in problem analysis.
Who You Are
Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply.
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Requires prolonged periods of standing/walking around the facility or department, lifting at least 50 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
Ability to work a flexible schedule, including days, evenings, weekends, holidays.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - apply today!
General Manager of Operations
Owner/manager job in Phoenix, AZ
Associates and/or bachelor's degree preferred.
Management Experience: 4 - 6 years of progressive experience in managerial roles. This should include at least 1 - 2 years in a senior management position.
Industry-Specific Experience: A minimum of 1 - 3 three years of experience in luxury residential property management as a dual-site manager or above is required
Operational Experience: Proven experience overseeing daily operations, improving processes, and implementing strategic initiatives, typically gained over 3 - 5 years.
Real estate license; preferred, if not, must be obtained within 90 days of assuming the role.
Strategic Thinking: Capability to develop and execute business strategies and plans.
Financial Acumen: Strong understanding of financial management, budgeting, and forecasting.
Communication Skills: Excellent verbal and written communication skills for effective interaction with employees, stakeholders, and customers.
Analytical Skills: Ability to analyze complex data, make informed decisions, and solve problems.
Customer Focus: Commitment to providing excellent customer service and understanding customer needs.
Project Management: Proficiency in managing multiple projects and priorities simultaneously.
Must possess strong attention to detail and sales ability.
Knowledgeable about OSHA laws and regulations.
Computer literate with capability in PMS software, MS Office, and related communication tools
Ability to work a flexible schedule, including evenings and weekends.
Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Goal orientated, self-starter work ethic.
Proficiency with Microsoft Office Suite.
Senior Manager User Experience
Owner/manager job in Scottsdale, AZ
A growing consumer-focused company is seeking a UX Senior Manager to lead a mature design team and elevate customer experiences across digital and physical touchpoints. This role is ideal for a leader who blends UX expertise with strong business awareness and a track record of improving key performance metrics.
Location: Scottsdale, AZ (Onsite, 5 days/week; relocation available)
Compensation: ~$200K base + ~$53K performance bonus (~$253K OTE)
What You'll Do
Lead and mentor a senior design team across web, mobile, and in-store experiences.
Connect UX strategy to business goals, prioritizing initiatives that improve conversion, satisfaction, and overall performance.
Drive experimentation and optimization efforts across customer journeys.
Translate customer insights and behavioral data into clear UX improvements.
Develop and maintain scalable design standards and processes.
Partner cross-functionally with product, engineering, operations, and marketing to ensure cohesive and impactful experiences.
Oversee UX deliverables, timelines, and execution across multiple workstreams.
What We're Looking For
10+ years in UX leadership roles (e.g., UX Manager, Design Lead, Head of UX).
Experience managing senior designers and guiding teams through complex product cycles.
Proven ability to improve key metrics such as conversion, engagement, or funnel performance.
Strong background in omni-channel or multi-touchpoint experiences.
Proficiency with modern UX design tools (Figma, Sketch, Adobe XD, etc.).
Excellent communication skills and comfort presenting to senior stakeholders.
Experience with experimentation, testing, and data-informed decision-making.
Service Manager
Owner/manager job in Tempe, AZ
Founded in 1952, Marsden Services is a nationally recognized provider of comprehensive facility services. We deliver high-quality janitorial, security, mechanical, calibration, emergency response, and facility management solutions to clients across the country.
Through our subsidiary: Sunstate Mechanical we bring decades of mechanical contracting expertise to industrial and commercial clients across Arizona and the Southwest. Sunstate is known for their operational excellence in HVAC, plumbing, piping and service maintenance - we take pride in being excellent at what we do.
At Marsden, our people are our greatest strength. We believe in our employees, invest in their growth, and provide opportunities for long-term success. A career with Marsden means joining a company that supports your professional development and encourages you to make a meaningful impact.
Summary
The Service Manager supports the overall service operations of Sunstate Mechanical, ensuring we deliver best-in-class commercial/industrial plumbing and HVAC projects and service to our customers. This leader must be a former field technician or foreman-level professional who truly understands field work and can relate to service techs-someone who can “throw on a toolbelt” when needed, while also excelling at planning, budgeting, customer relationships, safety training and team development.
This role manages a team of 12 service technicians, with growth targets of 20-30 technicians. The Service Manager is responsible for the safety, hiring, retaining, training, and coaching field personnel. Over time, a small group of Foremen will be added, and this position will manage those leaders as well. The work environment will eventually be 50% office / 50% field as the department grows.
This position is customer-facing and consultative and will own client renewals, maintenance contract sales, quality control visits, and client relationship management. The Service Manager must bring value as the subject-matter expert to clients.
Key Responsibilities
Service Operations & Customer Solutions
Communicate effectively with customers, vendors/subcontractors, general contractors, and the internal service team.
Hold the service team accountable to KPIs and performance expectations.
Serve as the primary point of contact for customer service and account management needs.
Provide labor/material estimates to customers and evaluate estimates from vendors and subcontractors.
Conduct quality control visits and face-to-face client meetings to ensure high service standards and contract renewals.
Develop new business opportunities with existing clients; identify areas of improvement to meet service needs.
Team Leadership & Development
Manage, mentor, and support all Service Technicians.
Plan for team growth from 12 technicians to 20-30 total.
Hire, retain, train, and build the field team; maintain a positive, optimistic leadership presence.
Eventually oversee a team of Foremen as the department expands.
Relate to and support field employees; step into field work when necessary.
Serves as the primary safety leader for the service department, ensuring compliance with safety standards, conducting regular safety training, and promoting a culture of safe work practices among all team members.
Scheduling, Planning & Process Improvement
Coordinate labor scheduling for all service work.
Partner with internal stakeholders to identify business opportunities and operational improvements.
Lead the implementation of enterprise software (e.g., Mobile Tech) to improve efficiency, timekeeping, and billing accuracy.
Support both small/quick-turn service projects and larger design/build projects as the department evolves.
Manage budgeting, planning, and maintenance contract sales.
Education and Experience
Proven, practical experience in commercial/industrial plumbing and HVAC service or project environments, with the ability to understand field workflows, diagnose issues, support technicians, and ensure high-quality service delivery.
Experience as a field technician or foreman strongly preferred; ability to relate to field teams is essential.
OSHA 10 certification is required or must be obtained within an agreed-upon timeframe, OSHA 30 would be preferred.
Proficient with Microsoft Word and Excel.
Working knowledge of federal, state, and city regulations and guidelines.
Excellent verbal and written communication skills.
Proven ability to manage multiple projects concurrently, often with tight deadlines.
Self-starter with the ability to embrace and lead change; able to grow and sustain a high-performing service team.
Business Conduct
Demonstrates commitment to the Company's values and Code of Conduct.
Builds and promotes a culture of safety; leads by example in all field and jobsite behavior.
Treats coworkers with respect and approaches conflict professionally and constructively.
Seeks to understand processes, asks questions, and champions improvements.
Ensures compliance with the Company's Operating Standards.
Supervisory Responsibility
Directly oversees all Service Technicians (and future Foremen)
Position Type / Hours of Work
Full-time, Monday-Friday
Hybrid role (office in Tempe + local field work)
Travel
Local travel only
EEO Statement
Marsden Services provides equal employment opportunities (EEO) to all employees and applicants without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, public assistance status, or any characteristic protected under federal, state, or local law.
Other Duties
This job description is not designed to cover or contain a comprehensive list of duties or responsibilities. Duties may change at any time with or without notice.
Commercial HVAC Service Manager
Owner/manager job in Tempe, AZ
Are you ready for a new career to use your HVAC & Plumbing expertise?
JOB PURPOSE
The Commercial HVAC Service Manager is responsible for managing and growing the commercial
service department, ensuring operational excellence, customer satisfaction, and profitable growth.
This role oversees day-to-day service operations, leads the field service team, and drives new account
sales through proactive business development and client relationship management.
Reporting to the Director of Service (or Director of Operations), the Service Manager ensures efficient
execution of service activities while expanding the company's customer base and contract portfolio.
DUTIES AND RESPONSIBILITIES
Operations & Management
- Oversee all aspects of commercial HVAC service operations, including maintenance, repairs,
and emergency response.
-Manage scheduling, dispatching, and technician workloads to ensure optimal efficiency and
response times for their respective customers.
- Monitor work quality, compliance, and safety standards to ensure consistent service
excellence.
- Review and approve work orders, quotes, and service reports to maintain accuracy and
profitability.
Sales and Business Development
- Actively pursue and secure new commercial service accounts through prospecting,
networking, and relationship building.
- Develop proposals, quotes, and service agreements tailored to client needs.
- Collaborate with the Director and marketing/sales teams to implement strategies that drive
new revenue growth.
- Manage existing customer relationships to ensure satisfaction, identify upsell opportunities,
and encourage renewals or contract expansions.
- Track sales performance metrics and maintain a robust pipeline of opportunities.
Leadership & Team Development
- Lead, train, and motivate service technicians, dispatchers, and coordinators to achieve
departmental objectives.
- Conduct regular performance evaluations and coaching sessions to promote professional
growth.
- Foster a positive team culture focused on safety, accountability, and customer service.
- Facilitate regular team meetings to review safety, scheduling, and performance updates.
Customer Relations
- Serve as a primary point of contact for key commercial clients.
- Respond to escalating service issues and ensure timely resolution.
- Conduct site visits and customer meetings to evaluate service quality and develop
relationships
- Ensure consistent communication and follow-up with clients to strengthen long-term
partnerships.
Financial & Administrative
- Assist the Director with budgeting, forecasting, and financial reporting for the service
department.
- Track and report on sales, service revenue, labor utilization, and profit margins.
- Maintain accurate and timely documentation for all service and sales activities.
Safety & Compliance
- Enforce safety policies and procedures to ensure a zero-incident culture.
- Verify technician certifications and maintain compliance with EPA, OSHA, and local
regulations.
- Conduct periodic site inspections and safety audits.
REQUIRED QUALIFICATION
- High school diploma or equivalent required; associate or technical degree in HVAC,
mechanical systems, or related field preferred.
- Minimum 5-7 years of commercial HVAC experience, including 2-3 years in a supervisory
or management role.
- Demonstrated success in HVAC service operations and new business development or
sales.
- Strong understanding of commercial HVAC systems, maintenance agreements, and service
delivery models.
- Proven ability to drive sales growth and maintain strong customer relationships.
- Excellent leadership, communication, and interpersonal skills.
- Strong business acumen with the ability to manage budgets, pricing, and profitability.
- Proficiency with service management and CRM software (e.g., Service Titan, or similar).
- EPA certification and HVAC licensing preferred.
Senior Preconstruction Manager
Owner/manager job in Scottsdale, AZ
Come join a well-established commercial contractor with nearly 40 years of success in building some of the most exciting projects in the Southwest! As a key leader in preconstruction services, you'll have the opportunity to shape the future of major projects and grow within a respected, locally-owned firm in Arizona.
Govig - Your #1 full-service recruiting firm, your access to the best opportunities available, is seeking a SENIOR PRECONSTRUCTION MANAGER for a commercial construction-based company in Scottsdale, AZ.
About the company. Founded in 1986, our client is a premier Arizona-based general contractor with a reputation for integrity, accountability, and delivering results. Specializing in commercial projects throughout the Southwest, they consistently exceed client expectations with a commitment to quality and long-term relationships.
About the position. The Senior Preconstruction Manager has the overall responsibility, with the help of the Director of Preconstruction, for the successful delivery of preconstruction services from marketing and negotiating of the preconstruction agreement through successful GMP and project turnover to the construction team. Responsibilities will include but are not limited to:
Lead the preconstruction services by budgeting, scheduling, or organizing, defining roles and responsibilities with input from the construction operations team.
Prepare conceptual, schematic, design development and GMP estimates and deliverables as required to support preconstruction activities and clients
Contribute to the development of standards, processes, practices, etc. as needed for the Preconstruction Services to be a “Top of Class” provider in the construction industry.
Attend regularly scheduled meetings with project Architects and customers as appropriate to acquaint them with unresolved problems and to ensure an adequate degree of coordination is being made to have accurate bidding documents.
Manage and update project budgets as required while monitoring design scope changes that affect budget and/or schedule.
Keep customer fully informed of preconstruction progress on the project and of any significant technical problems/solutions and their effect on design and/or costs.
Identify and promote solution to any problem, which might impede progress of the project or adversely affect customer and architect relations.
Lead value engineering and value enhancement efforts as required to serve the client including development of items and lists, compilation of ideas and presentation of information to the client.
Attend meetings with potential clients and develop relationships that will potentially lead to additional work for the company.
What you need. To effectively thrive in this organization, the Senior Preconstruction Manager will have:
Bachelor's degree in relevant field
8+ years of consistent estimating experience on large commercial construction portfolio.
Working knowledge of construction contracts
Exceptional communication and interpersonal skills
Self-motivated professional with strong work ethic and attention to detail
Ability to work autonomously and deliver results
Demonstrates integrity, aligning with company values and customer expectations
Talent Operations Manager
Owner/manager job in Phoenix, AZ
This role is responsible for:
Apply exceptional follow-up and time management skills to cultivate relationships with Tradespeople and your peers.
Complete a Buildforce introduction and teach leads & prospects how to use the Buildforce App.
Conduct quality interviews effectively and always on time
Complete a Buildforce intro and teach Interviewees how to use the Buildforce App and complete their profile
Coach new electricians on the Buildforce process and expectations
Work as a team to achieve monthly placement goals with quality and retention in mind
Provide a “white-glove” experience for priority placements for high-profile and new customers
Evaluate pay and placements ad hoc
Navigate all of the Employer-level and Project-level contingencies
Work cross-functionally to ensure tradespeople are equipped with technical and functional knowledge about our Buildforce platforms.
Providing delightful customer experience through inbound emails, text messages, chats, and phone calls.
Listen to concerns, resolve problems, and offer the best recommendations to our pros utilizing the Buildforce App.
Maintaining records and documentation through data entry, collection, and validation.
Providing feedback on process improvement opportunities and contributing to projects as assigned
All other duties as assigned.
Skills & Qualifications
3+ years of experience in recruiting, sales, marketing, or related work experience.
Proven success with self-direction and the ability to work independently and with a cross-functional team.
Proficient at navigating multiple apps at a time. Experience in technology platforms such as Front, Aircall, Indeed, and Slack.
Detail-oriented with excellent communication skills in writing, in person, or by phone.
Creative problem solver who thinks on their toes and can make informed decisions quickly.
Own a smartphone and have access to a reliable internet connection.
Bi-lingual is required - Spanish & English.
Bonus points:
Being an Electrician, Knowing Electrical Work, Construction Tech, Construction
Able to work flexible hours for changing business needs, including occasional weekends. Most of our team's action occurs between 7 am and 7 pm, Monday through Friday.
Benefits & Perks
Flexible Scheduling
Hybrid (Working from Phoenix Office and Home)
Time Off & Holidays
Parental Leave Policy
401(k) Plan
Healthcare - Medical, Dental & Vision
360 Annual Peer Reviews with Opportunities for Growth
Service Center Assistant Manager
Owner/manager job in Phoenix, AZ
This position will assist in the management of all operational activities and associated costs of the assigned service center while maintaining a focus on maximizing production efficiencies and providing superior customer service.
Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).
ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
Monitoring inventory levels and, with the Managers approval, adjusting when appropriate
Maintain a team member structure to accomplish the service center mission in an effective and efficient manner
Assist in the Interview process and recommend applicants for hire
When necessary, communicate with customers in person, on the telephone, executing superior customer service and communication skills
Plan and coordinate work, train and motivate, monitor, and evaluate performance of service center team members; ensure their ability to safely operate material handling equipment to move materials to and from storage configurations; counsel, reward, and discipline, as necessary
Maintain all equipment at a sufficient number and condition to accomplish the service center mission safely and effectively.
Train team members to work productively with a high sense of professionalism, urgency, and orientation towards positive customer service
Provide superior customer service by ensuring all Customer Pick-Up procedures, policies and processes are followed
Monitor, document, and report inventory discrepancies and return goods
Work in accordance with company safety policies and maintain a safe working environment
Assist with asset control in shipment procedures and departmental security issues
Assist in the coordination of shipping and delivery with Purchasing Department
Prepares performance assessments and/or progress reports for Warehouse Customer Service Specialist (all levels). Responsible for documenting key events and any other pertinent information about said employees to use for the performance assessment
Punctuality and regular attendance are essential to managing on-site customer service.
Reviews daily warehouse schedule for the department to ensure proper coverage for the shift. Notifies Service Center Manager of any variances immediately.
Completes appropriate HR forms for warehouse team members.
Conducts safety and 5-S audits and maintains good housekeeping in the Service Center.
Manage and document the delivery of products via company delivery vehicle.
NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
Supports the customer service, sales, and technical support function for all Service Spring Corp product divisions.
Assist in administering order entry control and pricing policies consistent with company guidelines.
Assist with the loading and unloading of trucks if necessary.
Provides suggestions regarding new product and service opportunities.
All other duties as assigned
PHYSICAL DEMANDS & WORK ENVIRONMENT:
Physical ability to do work requiring frequent lifting, twisting, bending, stooping, pulling, pushing, walking, and standing for 8+ hours per day
Ability to frequently bend, stretch and lift up to 50 pounds
Must be able to operate a forklift and have a clean driving record
COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES:
Knowledge of overhead garage door products, garage door repair and installation
Outstanding computer skills, proficiency in Microsoft Excel and Word is required
Outstanding oral and written communication skills
Must be friendly and patient
Professional appearance and strong work ethic
Ability to work independently and resolve issues based on discretion and good judgment
Positive attitude
Highly ethical
Superior customer service skills
Able to change focus frequently and often while being detail orientated and well organized
Conflict resolution and problem solving are key components of this position as well
Must be able to operate a forklift and have a clean driving record
EDUCATION & EXPERIENCE:
REQUIRED:
High School diploma
PREFERRED:
Preferred: B.S. or B.A. in business or industrial related field
The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO
District Manager - Janitorial Services
Owner/manager job in Phoenix, AZ
The District Manager is responsible for overseeing janitorial operations across multiple client locations within a defined district, managing a workforce of 150+ employees. This leader ensures consistent, high-quality service delivery, builds strong client partnerships, and drives operational excellence across a large, multi-site portfolio. The role is accountable for maintaining cleanliness standards, enforcing safety and compliance, managing staffing needs, and meeting budgetary goals.
Key Responsibilities:
Operational Oversight: Direct janitorial operations for multiple accounts, ensuring service consistency, cleanliness standards, and client satisfaction across a high-volume portfolio.
Client Management: Serve as the primary liaison for clients, addressing service concerns, conducting walkthroughs, and strengthening relationships at all levels.
Team Leadership: Manage, coach, and support a team of Area Managers, Supervisors, and 150+ frontline staff. Foster a culture of accountability, safety, and performance.
Staffing & Training: Oversee hiring, onboarding, scheduling, and training programs to ensure accounts are fully staffed with capable, service-minded teams.
Quality Control: Conduct inspections and audits to verify compliance with contracts, company standards, and safety protocols.
Budget & Cost Control: Manage labor and supply costs, oversee district financial performance, and implement cost-saving initiatives while maintaining service excellence.
Compliance & Safety: Enforce OSHA regulations, company policies, and site-specific safety protocols. Drive a proactive safety culture across all sites.
Reporting & Documentation: Provide accurate operational reporting, payroll approvals, incident documentation, and client updates in a timely manner.
New Account Support: Lead onboarding for new accounts, including site setup, staffing, and service launch.
Qualifications:
High school diploma or equivalent required; Bachelor's degree in Business, Facilities Management, or related field preferred.
5+ years of progressive leadership experience managing 100+ locations and 150+ employees in janitorial or facilities services.
Proven ability to manage large, dispersed teams and multiple client accounts simultaneously.
Strong organizational and time management skills with a hands-on, service-oriented leadership style.
Excellent communication and interpersonal skills with the ability to resolve client and employee concerns effectively.
Valid driver's license and ability to travel regularly within the district.
Key Competencies:
Large-Scale Team Leadership & Development
Multi-Site Client Relationship Management
Operational Execution at Scale
Quality Assurance & Compliance
Budget & Financial Management
Safety & Risk Management
Strategic Problem Solving & Initiative
Benefits:
Velociti Services offers a comprehensive benefits package designed to support the health, financial security, and well-being of our team members:
Company-Provided Benefits (Full-Time, 30+ Hours per Week)
Basic Life Insurance and Accidental Death & Dismemberment (AD&D)
Short-Term Disability Insurance
Voluntary Benefits:
Medical and Dental Insurance
Additional Life and AD&D Insurance
Supplemental Short-Term Disability Insurance
Long-Term Disability Insurance
Hospital Indemnity, Accident, and Critical Illness Insurance
Retirement:
401(k) Retirement Plan available for all team members
Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Area Operations Manager - Reman
Owner/manager job in Phoenix, AZ
*For a quick application text APPLY1 to 82174* *About Dent Wizard* Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.
* Area Operations Manager - Wheel Remanufacturing Division *
*Location- Phoenix, AZ*
*Compensation: $70.000 - $80.000/ Year *
An Area Operations Manager - Reman is responsible for overseeing the daily operations of multiple wheel remanufacturing shop locations within a designated area. This role ensures operational excellence, team development, customer satisfaction, and adherence to safety and quality standards. In addition, the Area Operations Manager plays a key role in business development, identifying and securing new customer opportunities to support Dent Wizard's growth strategy. Essential functions include:
*Operational Excellence*
* Oversee daily operations to ensure efficiency, quality, and safety across all locations.
* Address and resolve operational issues promptly, ensuring minimal disruption to service.
* Maintain high standards of cleanliness and environmental health and safety (EHS) at all sites.
*Customer Service & Relationship Management*
* Build and maintain strong relationships with key customers.
* Ensure service delivery meets or exceeds customer expectations.
* Represent Dent Wizard in customer meetings.
* Promote a five-star customer service culture across all teams.
*Business Development*
* Proactively identify and pursue new business opportunities within the assigned area.
* Develop and present proposals to prospective customers.
* Collaborate with marketing team to support lead generation and conversion.
* Expand Dent Wizard's footprint by building relationships with dealerships, collision centers, and other potential partners.
*Talent Acquisition & Workforce Planning*
* Drive recruitment and hiring efforts for area roles in collaboration with HR.
* Identify staffing needs and ensure appropriate coverage to meet operational demands.
* Support onboarding and integration of new hires into the team.
*Leadership & Team Development*
* Foster a positive, inclusive, and productive work environment aligned with Dent Wizard's core values.
* Lead, coach, and develop team members to drive performance, engagement, and retention.
* Facilitate ongoing training and performance evaluations.
*Performance Monitoring & Reporting*
* Track and report on key performance indicators (KPIs) related to productivity, quality, and customer satisfaction.
* Implement continuous improvement initiatives to enhance operational performance.
*Administration *
* Coordinate supplies and parts ordering management
* Troubleshoot most critical operational issues
* Maintain clean, organized work areas that meet DW's compliance (EHS) standards
* Support and adhere to DW's policies and procedures on ethics standards and commitments
* Ensure effective invoicing processes are implemented and maintained
*Other Duties as Assigned*
*Competencies Required*
* Executes with Quality
* Executive Presence
* Reinvents and Innovates
* Customer Focus
* Acquires and Builds Talent
* Grows the business
*Physical Job Requirements*
* Continuous viewing from and inputting data to a computer screen.
* Travel as necessary (
*Drug Policy*
* Dent Wizard is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.
The compensation offered for this position will depend on qualifications, experience, and geographic location.
The starting compensation is expected to be:
$70.000 - $80.000 /year We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies [Benefits Highlights Booklet](
*EOE Statement: *Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at ...@dentwizard.com.
Store Manager
Owner/manager job in Scottsdale, AZ
At Cyclologic, we are leaders in cycling analysis technology and innovation. From elite athletes to recreational riders, we provide cutting-edge bike fitting solutions using advanced 2D/3D motion capture, pressure analysis, and performance data. With three state-of-the-art fit studios and a global reputation, we support cyclists, retailers, manufacturers, and medical professionals with the tools, education, and expertise to achieve peak performance.
The Opportunity
The store manager is responsible for the overall revenue and customer experience at Cyclologic. The store manager will work closely with our team to ensure that all merchandising, sales and hospitality experiences are executed per Cyclologic's vision. Role will involve weekends and holidays and may personally handle customer complaints from time to time.
· Achieve revenue goals, manage bike delivery pipeline and sales leads in CRM system
· Maintain customer experience through positive team member interaction and store presentation
· Lead all staff in Cyclologic's culture of world-class hospitality and community building
· Develop and manage Cyclologic's retail experience
· Manage the delivery of the clients' expectations of products and services
· Organize, implement and validate staff sales and product training
· Create and maintain store staff coverage schedules
· Supervise actions of everything related to retail within the Cyclologic vision and CEO input
· Demonstrate teamwork by assisting and cooperating with co-workers as needed
· Have appropriate communication strategies for each team member
· Maintain confidentiality of all company and all customer information
· Representing company in areas of public relations like store events, and group rides
· Implement individual employee sales tracking
· Training and mentorship of all employees in maximizing sales, and performing daily tasks
· Manage preparation of displays, merchandise, and presentations
· Oversee and ensure compliance of all staff with established company policies
· Manage and assist the store team in maintaining housekeeping standards
· Manage and assist in physical inventory counts (both cycle and end of year)
· Manage and assist in purchasing and receiving
· Must be comfortable with a dynamic and fast paced environment
Reports to CEO
Schedule:
· Must be available to work Saturdays
Why Cyclologic?
You'll join a team that lives and breathes cycling and strives to elevate every rider's experience. We're committed to innovation, professional growth, and creating a supportive environment for both staff and clients.
Store Manager
Owner/manager job in Gilbert, AZ
For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley
The Store Manager holds primary responsibility for managing and driving sales and margin within the retail store, aligning with the financial plan by overseeing a sales team. In addition to driving sales, the Sales Manager supports the Store Manager in fostering a high-performing sales culture, strategically managing talent, and recruiting and developing sales staff while embodying Ashley's Culture and Vision to enhance brand perception and become the go-to destination for home furnishing needs. Serving as a role model for guest relationship-building, the Sales Manager leads and develops retail sales associates in executing the Company's sales approach, manages store operations such as opening and closing procedures, and ensures compliance with policies and procedures to deliver an exceptional in-store experience. Without the Store Manager, the Sales Manager may assume full leadership responsibilities for the store.
What You'll Do
Recruit, onboard, train, and motivate sales associates while fostering a positive work environment conducive to high performance and low turnover.
Conduct performance reviews, offer ongoing coaching, and facilitate strategic engagement activities such as huddles to align store decisions with company strategy.
Lead store sales associates to meet sales and profit goals while fostering a high-performing sales culture aligned with company strategy.
Facilitate promotional events and provide daily sales training and product education, ensuring consistent and strategic selling to maximize results and uphold company standards.
Utilize analytics and insights to create targeted selling development plans for retail sales associates, providing relevant insights on offers, assortment, and selling processes.
Ensure consistent store maintenance and adherence to standards throughout, optimizing assortment and maintaining a visible presence on the floor to drive business ethically.
Cultivate a customer-centric culture within the store, emphasizing the importance of prioritizing customer satisfaction.
Empower the team to address customer issues promptly and empathetically, ensuring efficient resolution.
Track and analyze customer feedback to identify areas for improvement and enhance the overall customer experience.
Serve as a role model of Ashley's culture and vision, embodying the company's values and principles in all interactions.
Manage customer engagement throughout the entire lifecycle, fostering strong relationships and maximizing customer satisfaction at every touchpoint.
Complete any additional tasks as assigned by management.
What You Bring
Associate degree in Business Administration or related field or equivalent work experience required
2 years' experience in retail sales, required
Supervisory/Management experience, required
Strong business knowledge with basic financial acumen
Flexible and willing to work extended hours when necessary
Ability to work weekends and holidays
Excellent interpersonal skills
Excellent verbal and written communication skills
Effective time management and organizational skills
Analytical and problem-solving skills
Proficient mobile & computer skills, including experience with Microsoft Office Suite, internet
What's In It for You
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
Health, dental benefits, and vision insurance
Employee Discount from 10% - 30%
Life/Disability Insurance
Flex Spending Account
401K
Paid Time Off & Holidays
Paid Birthday
Learn more about who we are and the causes we support here
Apply now and find your home at Ashley!
Associate Manager
Owner/manager job in Scottsdale, AZ
Associate Benefits:
Career pathing
Work-life balance
Training
Paid time off
Pet Insurance
Tuition Reimbursement
Employee Discount
Employee Assistance Program (EAP)
Comprehensive benefits package including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, Supplemental Life insurance, 401(k) with a company match, and commuter benefits.
Retail Store Associates may be eligible to participate in the quarterly sales bonus program. Store bonus payout eligibility is determined by performance to the quarterly sales plan which may be prorated depending on various factors.
Your role at Tumi:
As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.
The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.
The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI's, build client awareness, provide world-class service, and grow the brand.
Key Responsibilities:
Performance to Goals:
Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
Leadership and Initiative:
Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
Take pride in work and strive for excellence.
Take responsibility for performance and complete all assigned tasks and meet deadlines.
People Development:
Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.
Communication and Relationship Building:
Exercise strong written and verbal skills.
Adapt communication skills upwards, laterally and to their team.
Demonstrate ethical conduct when completing job duties.
Promote the organization's business goals and adapt flexibly to change.
Ability to remain calm and deescalate situations.
Collaborate effectively with team.
Compliance:
Manage personal timecards to ensure payroll accuracy.
Maintain Tumi University Training.
Adhere to all company policies and procedures.
Visual Merchandising/Client Experience:
Ensure the store follows the visual guidelines and directives.
Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
Ensure a consistent superior client experience.
Qualifications for Internal Candidates
Qualifications:
Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
Value a collaborative environment and have an openness to feedback.
The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
Have strong sales and client experience, preferably in the luxury market.
Can demonstrate proven success in meeting sales goals and achieving KPI's.
Flexible availability to work nights, weekends, mornings, and holidays as needed.
Have a strong sense of integrity and an ability to lead by example.
Have strong time management skills.
Appraisal Review Manager - Residential - UT, CO, TX, AZ, NV
Owner/manager job in Phoenix, AZ
Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.
With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.
The Appraisal Review Manager selected for this opportunity will be working within Real Estate Technical Services to support daily operations across multiple teams. This dynamic position will require the successful candidate to be comfortable with change, development of new skills, and consistently being self-driven to balance multiple responsibilities simultaneously within prescribed deadlines. This role will report to the new Enterprise Technology Center in Midvale, UT.
Responsibilities:
* The Appraisal Review Manager is responsible for the residential appraisal review area and serves as liaison, efficiency expert and problem-solver between loan production and the residential Appraisal Review Department.
* Participates in the automation of the appraisal procurement, review, scoring and system monitoring process to ensure industry "best practices" and provide a competitive advantage.
* Manages the daily operations, focusing on increasing reliability, accuracy and efficiencies relating to procurement and review of residential real estate appraisals for consumer and mortgage lending, across all regions.
* May be required to perform appraisal reviews.
* Develops, administers, and manages the training of the appraisal review specialists, for both direct reports and applicable bank staff.
* Manages the consumer and mortgage lending "appraisal dispute" function for consumer and mortgage lending customers.
* Resolves appraisal disputes and appraiser or client complaints, as necessary.
* Performs project management leadership functions as a project manager or team member, as needed.
* May be responsible to drive process improvement initiatives, including gathering and documenting business requirements.
* Strong project management experience and data analytics proficiency preferred.
* Possesses proficiency in MS Office, as well as experience in Power BI, Power Apps, Power Automate, and TEAMS. Proficiency in SQL and Python, preferred.
* Assists in all phases of third-party supplier risk management life cycle for valuation services vendors.
* Keeps abreast of industry knowledge and regulations pertaining to appraisal methodology and secondary mortgage market policies and procedures to ensure both regulatory and investor compliance.
* Provides oversight to executive management by developing and providing various departmental reports, as necessary, to department management.
* Facilitates the efficient integration of all applicable operating systems.
* Responsible to ensure compliance with bank policies, federal regulations and USPAP standards.
* Ensures that appraisals are consistent with regulations.
* Responsible for interpreting and implementing current regulations.
* May also order appraisals to control costs, ensure independence between loan and appraisal departments and give proper instructions for the appraisers.
* Responsible for hiring, transfers, terminations, and performance evaluations.
* Other duties as assigned.
Qualifications:
* Requires a bachelor's degree in business, finance, or related fields,
* 6+ years of directly related appraisal, credit, or financial analysis or equivalent.
* Management experience required. Management experience at a federally regulated institution preferred.
* Certified Residential Appraiser license required at a minimum.
* Professional appraisal association designation preferred.
* Requires advanced knowledge of appraisals, appraisal practices, principles, applications, and methods.
* Advanced knowledge of audit procedures, legal and regulatory requirements.
* Must possess applicable appraisal licensing, valuation experience and requisite mortgage and consumer lending knowledge to facilitate the efficient integration of all applicable operating systems.
* Must have strong management, client relations and communication skills, both written and verbal.
* Must possess advanced analysis and problem-solving skills.
* Ability to work with internal and external clients.
* This position is eligible to earn a base salary in the range of $115,000 to $145,000 annually depending on job-related factors such as level of experience and location
* Work Location:
This position can be located at one of our headquarters in the following locations:
* Phoenix, AZ
* Denver, CO
* Las Vegas, NV
* Houston, TX
* Midvale, UT
Benefits:
* Medical, Dental and Vision Insurance - START DAY ONE!
* Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
* Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
* Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
* 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
* Mental health benefits including coaching and therapy sessions.
* Tuition Reimbursement for qualifying employees
* Employee Ambassador preferred banking products