Owner Services jobs - 27 jobs

A tech company specializing in AI systems for business is seeking a Senior DevOps Engineer to enhance its cloud and deployment platform. You will have broad ownership across infrastructure, CI/CD, and Kubernetes, focusing on reliability, security, and developer productivity. Ideal candidates should have strong experience with AWS, Terraform, and Kubernetes, and a deep understanding of developer challenges. This role offers competitive compensation between $190K and $240K depending on experience, alongside a generous pre-IPO equity package and benefits including unlimited PTO. #J-18808-Ljbffr

About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. Why we're looking for you As a Growth Marketing Manager at Owner.com, you will have the unique opportunity to shape the future of a rapidly growing SaaS company dedicated to empowering small businesses. This role is perfect for someone passionate about leveraging data-driven strategies to drive significant growth and optimize customer acquisition. You'll work closely with a dynamic team. The impact of your work will be immediately visible as you help us scale and innovate in an exciting, fast-paced environment. This role differs from many Growth positions due to its unique blend of strategic and executional responsibilities. We are seeking someone who enjoys and excels at solving complex problems and can handle a variety of tasks within the growth marketing domain. This role is 100% remote and can be based anywhere in the US or Canada.The impact you will have: Formulate and implement cutting-edge growth marketing strategies that drive down customer acquisition costs while uncovering and targeting new customer segments to maximize market reach and profitability. Produce comprehensive and actionable performance reports on marketing campaigns, delivering critical insights and strategic recommendations to optimize results and drive informed decision-making. Identify, test, and scale and optimize emerging growth channels such as influencer marketing, connected TV (CTV), and TikTok, and paid channels to leverage new opportunities and enhance overall marketing effectiveness. Continuously optimize ad copy, landing pages, and bidding strategies to enhance campaign effectiveness and achieve set performance targets. Manage and nurture key relationships with agency partners and vendors, overseeing day-to-day operations, negotiating contracts, and ensuring seamless collaboration to achieve strategic objectives. Growth Media: Own all growth media, with core focus on Conversion Rate Optimization, paid channels & creative strategy. Contribute to brand development via slated A/B testing and customer-centric research. Who you'll work with: Marketing and Growth Team Business Operations / Data team Revenue Operations Sales leadership Minimum requirements: Minimum of 5 + years of demonstrated experience in scaling paid marketing channels across various platforms, with a proven track record of driving substantial growth and optimizing campaign performance. Thrives in a dynamic, fast-paced startup environment, with the agility and enthusiasm to adapt quickly, tackle diverse challenges, and contribute effectively to a high-energy team. Expertise in key marketing tools and analytics, including advanced proficiency in paid media reporting, customer segmentation, A/B testing, and other critical metrics, to derive actionable insights and drive data-driven decision-making. Strong analytical skills with the ability to interpret data and derive actionable insights. A/B testing across multiple channels and conversion rate optimization experience is a huge plus! Pay and benefits: This role's estimated base salary range is $145,000 - 175,000 USD, plus a generous pre-IPO equity package. Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. Why we are looking for you We're building an effective, impactful Product Analytics function at Owner.com. As a Senior Product Analyst, you will play a pivotal role in shaping the product roadmap through close collaboration with Product Managers to establish proper metrics and impact sizing. You will drive experimentation initiatives and manage the testing framework. You will be instrumental in designing and implementing KPIs for our product squads, identifying gaps and potential opportunities that will help grow the business. The best candidates will not just provide insights to the EPD (Engineering & Product) org, but be a strategic driver, identifying gaps/opportunities, building internal alignment around them, and creating meaning business impact. For all of these to happen, you will collaborate with Data/Analytics Engineers building Product Analytics SSOT models in DBT & Snowflake. For this particular role we are focused on candidates located in the San Francisco Bay Area. We are a remote-first company with a home base in SF, where our team comes together for periodic in-person collaboration (most local teammates opt to come in on Tuesdays/Thursdays). For more details chat with your recruiter!The impact you will have Enhance product planning: influence product planning through informative impact sizing, enabling more strategic decision-making. Quantitative Intuition: Ability to translate qualitative insights into quantitative frameworks, providing deep analytical insights into why and how things work at scale, and uncovering the underlying mechanics of business success. Opportunity identification: be a strategic driver, identifying gaps and opportunities, building internal alignment around them, and creating meaning business impact Boost data literacy and culture: design, implement and own a comprehensive set of KPIs and metrics tailored to each product squad to enhance understanding and use of data across the company. Optimize tracking data: Revise the event governance framework and taxonomy, and conduct regular data quality checks to ensure the integrity of digital data. Improve data Integrity and quality: Collaborate with developers on database design to strengthen data integrity and quality. Establish a Single Source of Truth (SSOT): Work alongside Data & Analytics Engineers to implement robust models in DBT and Snowflake, and design dashboards that provide a unified view of business-critical data. Who you'll work with Reporting Structure: This role reports directly to our Director of Data Analytics, Piotr Rosiak. Team Collaboration: You will be embedded within up to two product squads (preferably one), working closely with Product Managers, designers, and developers within their regular sprint cadence. Technical Collaboration: You will collaborate with Analytics Engineers on all technical aspects, including data modeling, data quality, and the use of tools like DBT and Snowflake. What we're looking for Experience: At least 5 years of experience in a product analytics role. KPI Development: A proven track record of developing KPIs and metrics tailored for product squads, particularly within a startup environment. Technical Proficiency: Strong proficiency in SQL, with extensive experience in DBT and Snowflake. Data Product Expertise: Ability to build comprehensive end-to-end data products. Organizational Skills: Highly organized with a keen eye for precision. Industry Experience: Prior experience in SaaS and/or startup environments is highly preferred. Experience in the restaurant industry is an added advantage. Pay and benefits The estimated base salary range for this role is $160,000 - $210,000 USD depending on such factors such as level, experience and location. The offer will also include a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote first, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

Job DescriptionBenefits/Perks Competitive salary Flexible Schedule Great work-life balance Retirement plan Ongoing training Employee Discount We are seeking a licensed Massage Therapist to join our successful Day Spa. As a Massage Therapist, you will tailor your Swedish based massage treatments to your guest's individual needs and health goals. The successful candidate will be knowledgeable in a variety of massage styles, possess a deep knowledge of human anatomy and the musculoskeletal system, and work well as part of a holistic wellness team. Responsibilities Perform a variety of massage and possible training in signature body treatments Recommend to guests the services and products offered Professionalism Ensure a clean and safe facility after each in room service Complying with all applicable standards, protocols, rules, and State Board regulations. Our guests end experience is the main priority, little in room talking please Availability and punctuality Qualifications Hold current state license and/or copy of liability insurance to practice massage therapy Trained or certified in performing deep tissue, Swedish, maternity massage, warm stone, cranial sacral modalities a plus Excellent verbal skills Strongly service oriented with an ability to communicate effectively with clients in a one-on-one setting High level of ethics and integrity. A passion for helping people feel their best.

About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you We're scaling fast and expanding our paid acquisition engine - and to do that, we're looking for a Performance Creative Strategist, Paid Social who is obsessed with creative strategy, thrives in a high-velocity environment, and loves bringing structure to a fast-moving creative pipeline. This role is the glue between creative production, paid performance, and growth strategy. You'll partner closely with our Growth Marketing Managers to plan and launch high-performing creative across Meta, TikTok, and additional paid channels. You'll manage the creative workflow end-to-end, ensure we're testing at the pace our growth demands, and uncover insights that help us scale smarter and faster. If you're equal parts organized operator, creative thinker, and performance analyst, this is a high-impact opportunity to meaningfully shape our growth trajectory.The Impact You'll Have Own, organize, and streamline our creative production pipeline, ensuring we have the right volume and variety of creative to support rapid testing and scale. Manage our creative tracker and testing backlog so we can launch ads faster, more consistently, and with fewer bottlenecks. Review and QA ad creative for brand alignment, accurate product information, and strategic fit before launch. Conduct biweekly competitor deep dives and trend analyses to uncover creative opportunities and inspire new concepts. Build and maintain a creative testing roadmap and insights tracker, sharing performance learnings with both internal and external production partners. Analyze creative performance across key engagement metrics (CTR, CVR, thumbstop rate, CPA, CPM, etc.) and surface actionable insights that improve efficiency and unlock new creative angles. Work closely with the Growth Marketing Managers to support broader channel strategy by freeing up their time to focus on forecasting, optimization, and long-term planning. Who You'll Work With You'll be deeply embedded within the Growth organization and collaborate closely with: Growth Marketing Managers (your day-to-day partners) Chief Marketing Officer Contractors & external agencies (creative strategists, editors, animators, etc.) Eventually a Director of Marketing as the team continues to grow You'll be a central point of coordination across all creative motion - ensuring strategy, production, and performance stay tightly aligned. What We're Looking For 3+ years experience in paid social creative strategy or performance-focused marketing roles. Hands-on experience with Meta (Facebook/Instagram) and TikTok required; YouTube and Google Ads experience is a plus. Strong understanding of creative testing frameworks, iteration processes, and paid social engagement metrics (CTR, CVR, thumbstop rate, CPA, CPM). Ability to analyze creative performance data and translate insights into clear recommendations. Proficiency with creative workflow and analytics tools (Notion, Motion, Atria) and marketing platforms (HubSpot, Excel - Excel is a must ). Experience managing creative production cycles - either in-house or at an agency. (Agency-only experience is totally acceptable.) Exceptional organization, communication, and project management skills. A proactive, detail-oriented operator who can bring order to ambiguity and move projects forward with velocity. Pay and benefits The estimated base salary range for this role is $120,000 - $140,000, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you We're looking for a Device Lab Engineer to build and run Owner's device testing lab for our new POS product line. This lab will be the source of truth for validating hardware and software combinations across tablets, routers, card readers, printers, and other peripherals, and ensuring every release works across the real-world matrix our restaurants depend on. You'll be our first dedicated lab hire: an individual contributor who can bring structure, speed, and confidence to a fast-moving hardware + software environment. This role sits at the intersection of product engineering, QA, and operations - and will help define the standard for what “ready to ship” means for Owner POS. This is a hybrid role located in San Francisco, California.The impact you will have Own the device lab end-to-end: procure, provision, organize, and maintain a fleet of POS tablets, networking equipment, payment devices, printers, and related peripherals. Define and execute device validation plans across changing variables including: hardware models and revisions device configuration and provisioning states OS versions and patch levels Owner POS application versions peripheral firmware and connection types (USB, Bluetooth, Wi-Fi, Ethernet) Build and maintain a testing matrix that captures supported and in-progress combinations; continuously expand coverage as we add new devices and markets. Create and evolve SOPs for hardware/software testing, device setup, troubleshooting, and re-qualification when any variable changes. Run regression and acceptance testing for POS releases, peripheral integrations, and OS/firmware updates; clearly document results and risks. Investigate and root-cause device issues by reproducing bugs in the lab, isolating variables, and partnering with engineering to land fixes. Partner cross-functionally with POS Engineering, Mobile/Backend, Payments, Support, and Product to drive lab priorities and release readiness. Improve lab efficiency over time, including lightweight automation for repeatable test flows, inventory tracking, and device health monitoring. Help define lab strategy as we scale: what to standardize, what to automate, and what future hires or tooling will be needed. What we're looking for 5+ years in device, hardware, systems, or integration testing - ideally in POS, payments, mobile, IoT, or consumer electronics. Hands-on experience testing integrated hardware + OS + application + peripherals in real device environments (not just simulators). Experience using or administering Mobile Device Management (MDM) solutions to provision, configure, secure, and maintain fleets of tablets/devices (e.g., Esper, Microsoft Intune, VMware Workspace ONE (AirWatch), Jamf, Kandji, SOTI MobiControl, Scalefusion, or Hexnode, or similar). Comfortable with device provisioning, OS flashing/updating, firmware management, and peripheral bring-up. Experience building test automation for hardware/device workflows (even small scripts or harnesses). Track record of defining, documenting, and maintaining SOPs for test labs or hardware/software validation processes. Strong instinct for building clear test matrices, prioritizing risk-based coverage, and spotting gaps before they ship. Strong debugging skills: logs, repro steps, variable isolation, and communicating findings clearly to engineers. Organized, detail-oriented lab operator who can manage inventory, keep environments consistent, and maintain high signal test results. Ability to thrive in ambiguity and build new functions from zero to one. Pay and benefits The estimated base salary range for this role is $170,000 - $190,000 plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

Owner Talent Community Don't see a current opening that matches your skillset? We'd still love to hear from you! We're scaling our business in 2025 and beyond, and we need incredible new team members in every department to support our exponential growth. Please note that this application is not for a current open position. Sharing your resume here is an expression of interest for future openings that we are projecting to hire in 2025. We will reach out if/when we open a role that may be a good match for your background. About Owner.com Owner is the all-in-one platform that restaurants use to succeed online. Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations. You can think of it as Shopify meets HubSpot, but specifically for restaurants. Learn more about the problems we are solving for our customers here. Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. So, once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, we'll build the technology that tens of millions of local business owners need to succeed in the digital age. Our team We've got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, Procore, and ServiceTitan. We're scaling even faster in 2025 to keep pace with our customer growth. Our traction In just over 3 years we've generated tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders. More importantly, we've helped thousands of restaurant owners save their businesses - and not only survive, but thrive. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the job description and discuss with your recruiter for more details on role location. 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner employee with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. Why we're looking for you We're building an effective, impactful Product Analytics function at Owner.com. As a Risk & Payments Data Scientist, you will play a pivotal role in shaping the product roadmap through close collaboration with Product Managers to establish proper metrics and impact sizing. You will drive experimentation initiatives and manage the testing framework. You will be instrumental in designing and implementing KPIs for our payments product squad, identifying gaps and potential opportunities that will help grow the business. The best candidates will not just provide insights to the EPD (Engineering & Product) org, but be a strategic driver, identifying gaps/opportunities in the money & risk area, building internal alignment around them, and creating meaning business impact.We're migrating from Stripe Standard to Custom Connect / Adyen for Platforms, which means we'll own far more of the risk surface: merchant onboarding/underwriting, fraud detection, dispute mitigation, reserves, and payout risk. As a Risk Data Scientist you will be building the models, signals, and decisioning that protect our merchants and our P&L-while keeping conversion high and friction low. For this particular role we are focused on candidates located in the San Francisco Bay Area. We are a remote-first company with a home base in SF, where our team comes together for periodic in-person collaboration (most local teammates opt to come in on Tuesdays/Thursdays). For more details chat with your recruiter!The impact you will have Payments modeling: Cut losses without killing conversion: Ship ML models that reduce fraud/chargebacks and credit losses while maintaining checkout auth rates and onboarding pass-through. Accelerate safe growth: Create merchant risk scores and dynamic controls (e.g., reserves/holdbacks, payout delays) that scale to 10k+ restaurants. Give Ops superpowers: Build signals, alerts, and tools that let our Payments Ops / Risk Ops team review what matters-and automate the rest. Make risk measurable: Define loss budgets and risk SLIs/SLOs; deliver dashboards that make risk tradeoffs explicit. Build and maintain ML models for merchant underwriting, transaction fraud, chargeback propensity, payout risk. Design reusable frameworks for feature generation, model training, deployment, and monitoring so we can add new models quickly without reinventing the wheel. Payments analytics: Own analytics for payments, billing, and risk features, from user checkout experience to internal financial reporting. Monitor and improve critical KPIs such as payment success rate, failed payment recovery, fraud rates, chargeback volume, and revenue leakage. Set up monitoring for drift, stability, and business KPIs, with automated alerts. Identify and size revenue & risk opportunities across the payments funnel (from checkout to Stripe to invoice collection). Partner with Product Managers on AB tests and experiments related to payments UX, fraud flags, or risk workflows. Collaborate with Engineering to instrument new product features and ensure great event tracking and data integrity in payment flows. Enhance product planning influencing product planning through informative impact sizing, enabling more strategic decision-making. Improve data Integrity and quality: Collaborate with developers on database design to strengthen data integrity and quality. Establish a Single Source of Truth (SSOT): Work alongside Data & Analytics Engineers to implement robust models in DBT and Snowflake, and design dashboards that provide a unified view of business-critical data. Integrate third-party and processor signals (Stripe Radar, Adyen RevenueProtect, device/identity data) into our models. Who you'll work with Reporting Structure: This role reports directly to our Director of Data Analytics, Piotr Rosiak. Technical Collaboration: You will collaborate with Analytics Engineers on all technical aspects, including data modeling, data quality, and the use of tools like DBT and Snowflake. Work hand-in-glove with Payments Ops & Risk Lead to encode policy into models, define review queues, and reduce manual workload. Collaborate with Payments PM/GM on onboarding UX, step-up flows, and dispute tooling; quantify conversion vs. loss tradeoffs with clear, dollarized impact. Provide merchant-level insights (watchlists, risk cohorts) and playbooks (what to hold, what to terminate, what to educate). What we're looking for 4-8+ years in applied ML or risk data science (fintech/payments, marketplace, or anti-fraud). Hands-on with Python, SQL, and ML libraries/frameworks; comfortable with MLflow (or equivalent), and feature stores. Proven track record shipping production models that materially reduced losses or improved conversion; strong offline evaluation + online experimentation skills. Deep familiarity with payments/risk concepts: KYC/KYB, underwriting, auth vs capture, chargebacks, friendly fraud, card testing, reserves, payout returns, soft/hard declines. Strength in feature engineering on messy, imbalanced data; rigorous cost-sensitive evaluation (ROC/PR, cost curves, business impact). Excellent communicator who can turn model output into clear decisions and dollarized tradeoffs. Strong grasp of metrics design, experimentation, and product funnel analysis. Ability to handle ambiguity, deep dive into financial systems, and proactively flag problems before they escalate. KPI Development: A proven track record of developing KPIs and metrics tailored for product squads, particularly within a startup environment. Data Product Expertise: Ability to build comprehensive end-to-end data products. Organizational Skills: Highly organized with a keen eye for precision. Industry Experience: Prior experience in SaaS and/or startup environments is highly preferred. Experience in the restaurant industry is an added advantage. Pay and benefits The estimated base salary range for this role is $200k - $240k, plus a generous equity pre-IPO equity package Other benefits include comprehensive health coverage, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you We're entering our next phase of growth and need a hands-on recruiting leader who can bring rigor and predictability to GTM and G&A hiring as we scale from 300 to 600+ employees. You will lead a talented recruiting team focused on hiring non-technical roles throughout the United States, Canada and Latin America. This role is 100% remote and can be based anywhere in the United States or Canada, but we prioritize candidates who can operate in Pacific, Mountain and Central time zones.The impact you will have Develop and lead a high-performing GTM & G&A Recruiting team, ensuring clarity of roles and consistent execution as the company scales Partner with Business leaders and the Head of Talent to own headcount planning, hiring forecasts, and reporting across GTM and business functions, aligning talent strategy with Finance and People leadership to meet company goals Define, track, and drive success against team metrics and hiring goals (e.g., time-to-fill, quality of hire, capacity modeling, pipeline health), using data to inform decisions and improvements Personally lead and support critical executive and senior-level hires, ensuring a high talent bar and well-managed candidate experience Drive foundational recruiting projects and team improvement initiatives, including process optimization, tooling, interviewer enablement, and scalable operating rhythms to support rapid growth Who you'll work with GTM and Business leaders (Sales, Marketing, Customer Success, Customer Support, Finance, Legal, People) to understand hiring needs, advise on talent strategy, and deliver against aggressive growth plans People and Talent Leadership to align on long-term process improvements, hiring priorities and reporting What we're looking for 8+ years of hands-on recruiting experience owning GTM and business hiring across high-growth startups (Series B-D preferred) and more established, scaled organizations, with a proven track record of delivering against aggressive hiring plans Minimum of least 3 years of people management experience Proven people manager who sets clear expectations, runs regular performance management, and coaches recruiters to consistently hit hiring goals and quality standards Deep experience owning headcount plans, hiring forecasts, and executive-ready reporting, with the ability to manage tradeoffs and recalibrate as business priorities shift Demonstrated success leading and closing executive and senior leadership searches, from intake and sourcing strategy through offer and close Strongly analytical and operational, using data to diagnose issues, manage capacity, and drive concrete improvements in speed, quality, and candidate experience International recruiting experience (especially Canada and LATAM) highly preferred Pay and benefits The estimated base salary range for this role is $200,000 - $230,000 depending on experience and location, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you Owner.com is growing quickly, and we're looking for a proactive, results-driven Customer Success Enablement Manager to serve as the embedded enablement partner for our global Customer Success and Support organization. In this role, you'll work closely with CS leadership to design and operationalize a clear, effective post-live enablement strategy that equips our teams to reduce churn, improve retention, and deliver meaningful customer value at scale. You'll focus on building, iterating, and scaling playbooks, training programs, and curricula that support CSMs and post-live teams throughout the customer lifecycle. As a key player in the customer experience, you'll collaborate across Success, Support, RevOps, BizOps, and Enablement to translate account health insights into practical programs, crisp scripts, and repeatable motions. You'll help reinvent existing frameworks, strengthen save and engagement motions, and partner with learning and content specialists to bring these strategies to life. Success in this role will be measured by improved customer retention, stronger save performance, and the adoption and effectiveness of CS enablement programs across our post-live teams.This role is 100% remote and open to candidates based anywhere in the United States or Canada.The impact you will have: Partner closely with Customer Success and Support leadership to design and operationalize a scalable post-live enablement strategy Build, refine, and scale playbooks, scripts, and curricula that improve CSM performance, customer conversations, and time-to-value Enable CS teams to drive down churn and increase revenue retention through practical tools, training, and guidance Translate customer health insights, retention metrics, and engagement data into targeted enablement programs that move key outcomes Reinvent and continuously improve onboarding, ongoing training, and health-based engagement motions across a growing global CS organization Ruthlessly prioritize an enablement roadmap focused on the highest-impact levers for retention, saves, and customer health Influence change across CS and Support by partnering with senior leaders and driving adoption of new frameworks and motions Who you'll work with: Customer Success & Customer Support Leadership Customer Success Managers and Post-Live Teams Revenue Operations and Business Operations Enablement, Learning Experience, and Content Partners Minimum requirements 4+ years of experience in Revenue Enablement or Customer Success Enablement, with direct support of post-live CS organizations Proven success designing and executing end-to-end enablement programs (playbooks, scripts, onboarding, ongoing training) with measurable impact on retention and churn reduction Experience partnering with Director- and VP-level stakeholders to translate business goals into enablement strategies and roadmaps Strong program management skills, with the ability to move from strategy to hands-on execution and iteration Expertise in building clear, actionable playbooks for complex customer conversations (saves, renewals, optimization) Comfort leveraging data (health scores, retention metrics, CSAT/NPS, engagement volume) to prioritize initiatives and guide decisions Hands-on experience with common enablement and CX tools (e.g., LMS, knowledge base tools like Guru, call recording/QA platforms, CRM or CS platforms) Ability to operate effectively in fast-paced, ambiguous environments with a bias toward action and continuous improvement Bonus: Prior experience as a CSM or in a post-live customer-facing role3 Pay and BenefitsThe estimated base salary range for this role is $110,000 - $120,000 USD plus a generous equity pre-IPO equity package Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace except during Toronto onboarding weeks), unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! 🔍 Why we're looking for you We are seeking a highly skilled Application Security Engineer (AppSec Engineer). The AppSec Engineer will partner with engineering teams to conduct application security testing, remediation, and prevention across our entire product line. This role is critical to protecting and advancing Owner's mission.This role is 100% remote and can be based anywhere in the United States or Canada, as well as Mexico or Colombia.💥 The impact you will have Secure Owner's product line. Enable teams to move fast without exposing Owner to unnecessary risk. Protect our customers by helping prevent fraud and abuse across our products. Make Owner's development process more secure, efficient, and enjoyable. 🤝 Who you'll work with This role has company-wide impact and works cross-functionally across the organization, including: Engineering teams Customer Support teams ✅ What we're looking for Exceptional application security testing capabilities. Conduct penetration testing for all applications, both existing and new developments. Perform on-demand security testing for new and existing applications. Conduct security code reviews in partner engineering teams and product teams. Experience working with and testing startups in this capacity. Triage reported vulnerabilities. Bonus: Background in bug bounty programs and exploit development. Experience writing feature-level, production-quality code using an object-oriented programming language. Flexible, pragmatic problem-solving approach. Strong written and verbal communication skills. Deep sense of personal ownership and accountability. Builder mentality. Nice to Haves Experience with B2C business models and their associated security considerations. Experience with application-level alerting and detection. Experience detecting and preventing fraud and abuse. Experience with payment or financial security. 🏆 Pay and benefits The estimated base salary for this role is in the local equivalent of $190,000 to $220,000 USD Other benefits include comprehensive health coverage, remote-first work environment, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

About Owner.com is the AI growth system for local restaurants. Owner continuously improves SEO, marketing, and online ordering to grow first‑party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants-we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote‑first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in‑person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you Owner is hiring our first Head of Legal to build, scale, and lead the Legal function from the ground up. As our business accelerates - expanding product surfaces, navigating regulatory expectations, entering strategic partnerships, and shaping the future of restaurant technology - we need a legal leader who can operate with speed, clarity, and judgment. This is a foundational role. You will own our full legal stack: corporate, compliance, employment, IP, and litigation. You will drive our most sensitive initiatives as the accountable DRI, while also architecting the systems, processes, and norms that allow Legal to scale. You will be supported by excellent outside counsel across domains, but your superpower is knowing when to leverage firms versus when to move fast internally. Success in this role looks like being a proactive, strategic, and embedded legal partner who sees around corners and builds durable foundations. This role is ideal for a builder with both firm and in‑house experience who is energized by being hands‑on, creating structure from ambiguity, and shaping a world‑class Legal function from day one. Bay Area or NYC preferred; open to remote. The impact you will have Build and scale Owner's Legal function as the company's first full‑time legal hire, establishing the frameworks, tooling, and operating norms that enable rapid growth. Serve as strategic DRI on the company's most sensitive and high‑impact matters, including litigation strategy, negotiations, regulatory posture, and complex commercial agreements. Partner closely with Product and Engineering to ensure new products, pricing models, integrations, and financial infrastructure are built with compliance and risk minimization in mind. Design scalable systems across contracting, compliance, employment, corporate governance, privacy, and IP, ensuring clarity, speed, and auditability. Lead Owner's litigation strategy end‑to‑end, including outside counsel engagement, negotiation posture, documentation, and executive communication. Proactively identify risk areas across the business and build policies, processes, and internal education to mitigate them before they become issues. Support strategic partnerships/transactions, board matters, fundraising, corporate governance, and investor communications. Establish the legal architecture needed for Owner's next phase of scale, creating the foundations for a function that can grow alongside the business. Earn deep trust across the organization by combining clarity of judgment with a bias to action, moving fast while elevating Owner's risk standards. Who you'll work with Report directly to the CFO while partnering with leadership teams across Engineering, Product & Design (EPD), GTM, People, Finance, Ops, and the Executive team. Manage and direct a network of top‑tier outside counsel across corporate, regulatory, product, employment, and litigation. Act as a strategic partner to the CEO on sensitive legal negotiations and litigation matters, with an expectation of progressing conversations independently. What we're looking for 8-10 years of legal experience, ideally with experience in both law firm and in‑house environments. A full‑stack legal athlete with experience across commercial, corporate, compliance, IP, employment, and litigation management. A builder mentality - excited to design legal systems, implement processes, and establish standards. A proactive operator with a strong bias to action, capable of serving as DRI for mission‑critical company priorities. Exceptional judgment and the ability to see around corners, providing not just legal answers but strategic guidance aligned with Owner's long‑term goals. Comfort working in fast‑moving, ambiguous environments where decisions must be made quickly and with incomplete information. Ability to partner closely with product and engineering teams, translating product risks into crisp decisions and enabling rapid innovation. A future leader motivated to scale the Legal team after establishing foundational systems. Pay and benefits The estimated base salary range for this role is $225,000-$275,000. Other benefits include comprehensive health coverage, remote‑first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with ************* email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or "spam" and do not respond. #J-18808-Ljbffr

About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. Why we're looking for you Owner is building the most effective guest ordering experience in local commerce. The Guest Online Ordering team owns the end to end guest journey across web and mobile, from menu discovery and navigation to a seamless checkout experience. Today, this team is focused on menu conversion and optimization, one of the highest leverage drivers of guest conversion and restaurant GPV, delivered consistently across web and the mobile app. As this surface area grows, the team is expected to evolve into multiple pods, creating a clear path for this role to expand into multi team leadership. We are looking for an Engineering Manager who is product driven, technically strong, and excited to lead teams building AI powered systems with real business impact across both web and mobile platforms.The impact you will have Lead and grow a team of Engineers focused on guest ordering and menu conversion Own execution and outcomes across conversion, quality, and performance in the guest ordering funnel Partner closely with Product, Design, and cross functional teams to deliver high impact, guest centric solutions Work alongside a strong technical partner to drive clarity, alignment, and momentum Help shape how applied machine learning and automation improve menu quality and conversion at scale Stay close to the work by unblocking engineers, reviewing designs, and contributing when helpful Build a culture of high standards, urgency, and continuous improvement Who you'll work with A strong technical partner and experienced engineering leadership team Product and Design leaders deeply focused on guest experience and conversion Cross functional partners across restaurant experience, data, and platform teams What we're looking for Three or more years of experience managing or tech leading engineering teams Prior Staff level engineering experience or equivalent technical depth Strong product sense and an instinct for high leverage work Comfort operating in cross functional, dependency rich environments Interest or experience shipping ML or AI driven product systems is a plus Hands on mindset with a desire to stay technically sharp Coachable, curious, and excited to grow with the team Pay and benefits The estimated base salary range for this role is $220K-$250K, depending on experience and location. The offer also includes a a generous pre-IPO equity package. Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. Why we're looking for you Media has been an unfair advantage for Owner as we've scaled to over a billion dollar valuation. Our YouTube and Instagram channels are category leaders. We've become the #1 voice in restaurant growth. We have attracted customers, investors, and world-class talent using media. Our channels regularly get over 3 million organic impressions per month, and we're looking to double down on this momentum by building a dedicated Media team. It will make media an even bigger advantage for attracting customers and talent. The Short Form Content Manager is one of our early hires for this team. The person in this role will lead strategy and output across Owner.com's Instagram, YouTube Shorts, Facebook Reels, and emerging shorts platforms.This content will help hundreds of thousands of small business owners around the world and also attract more ambitious builders to help with this mission. With our Instagram has grown exponentially from 0 → 80k followers in the last year, short form content has evolved to a core piece to our media strategy. Our short form content will not only live on a standalone set of channels that gains the highest amount of impressions from new audiences, it represents a high volume testing ground for all of our other long form and even paid content. You'll be the connective tissue between creative inspiration and world class output, helping lead a media engine that drives reach, brand affinity, and a movement that helps business owners around the world as Owner.com becomes a generational company. This role is based in San Francisco, California.The impact you will have Lead the short-form content strategy and oversee execution across all key platforms. Pioneer and scale new formats and production capacity across written, graphic, and video posts on shorts platforms Hire, manage, and develop pods of producers, editors, and strategists for each platform to scale high-quality output at a high volume. Maintain a high culture of experimentation and performance to keep our content standards extremely high. Gather and use data to inform creative direction, test formats, and iterate quickly. Help shape how millions experience Owner's brand and Adam Guild's voice online. Who you'll work with Report directly to Chief of Staff to the CEO and VP of Media Partner closely with CEO, VP of Marketing, Director of Content Marketing, and cross-functional leaders across Product, Marketing, and People Teams for productions You'll collaborate closely with our Media Team on cross-pollinating platform best practices What we're looking for Proven experience growing short-form content across multiple platforms Exceptional design eye for graphics and typography Strong editing and motion-graphics skills (Premiere Pro, CapCut, After Effects , etc). Deep understanding of platform best practices and native storytelling formats. Comfort balancing creative instincts with performance data. Exceptional organizational skills and bias for clear systems and documentation. Curiosity around AI-driven tools, automation, and new media workflows Spreadsheet or analytics fluency to track and visualize performance. Pay and benefits The estimated base salary range for this role is $120K-150K, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you Owner.com is building the all-in-one platform that helps independent restaurants grow and thrive. Payments are core to our mission - restaurants depend on us to reliably process tens of millions of online orders today. We're looking for a Head of Risk & Payments Operations to design and scale our payments operations, ensuring accuracy, compliance, and reliability as we continue to expand our payments offering. This role is 100% remote and can be based anywhere in the United States or Canada.The impact you will have Design and implement scalable payment operations processes and controls, ensuring reliable reconciliation, dispute handling, and settlement. Oversee operational risk management (onboarding reviews, transaction monitoring, chargebacks) and partner with Product/Analytics on risk model improvements. Monitor and improve payment performance metrics (approval rates, chargeback ratios, settlement timeliness) to enhance merchant trust and retention. Partner with Product, Engineering and Analytics to automate operational workflows, reduce manual intervention, and embed ops requirements into product design. Ensure regulatory compliance and risk management as Owner.com evolves its payments infrastructure and prepares for new markets and payments channels. Collaborate closely with Support to improve merchant experiences and streamline escalations. Develop operational playbooks, dashboards, and reporting to provide visibility into performance and risk. Lead remediation of operational incidents and drive continuous improvement. Over time, hire and grow a high-performing Payment Operations team. Who you'll work with Report directly to the GM of Payments and partner with leadership to shape Owner.com's payments strategy, expanding beyond online ordering into additional payment channels and technologies. Collaborate with Product, Engineering, and Support teams to embed and scale payments across the platform. Align with Finance and Compliance on reconciliation, reporting, and regulatory needs. What we're looking for 8-15 years of experience in payments, fintech, SaaS, or payment operations roles. Direct experience with platform payments or marketplace models (Stripe, Adyen, or similar). Strong understanding of payment performance levers (fraud, chargebacks, approval optimization, settlement) and regulatory frameworks (KYC/KYB, AML, PCI, card network rules). Hands-on experience in operational risk management, including onboarding risk, transaction monitoring, and chargeback processes. Proven ability to design scalable processes, implement controls, and own operational metrics. Excellent problem-solving and data analysis skills; comfortable using tools/SQL to dive into payments data. Demonstrated cross-functional collaboration skills with Product, Engineering, Support, and Finance. 2+ years of experience leading or mentoring a team, with readiness and excitement to roll up sleeves as an individual contributor in the short term. Entrepreneurial mindset: thrives in ambiguity, adapts quickly, and takes ownership to drive outcomes. Pay and benefits The estimated base salary range for this role is $165,000 - $210,000, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you We are looking for a mission-driven engineer who is passionate about their craft and committed to building incredible products for our customers. This role is 100% remote and can be based anywhere in the United States or Canada. For San Francisco-based candidates: we have a new HQ in the Presidio for optional in-person collaboration opportunities! Our Tech Stack:Frontend: [React, Next.js, Vue]Backend: [Node.js, Mongo]Typescript everywhere The impact you will have Build new products and features 0 to 1 Take ownership of projects from conception all the way to shipping Deliver value to our end users across our entire system Shape our product direction by talking to users and collaborating with other teammates in feature brainstorms/roadmap planning Help us build a great team - interview candidates, refer great engineers, etc. What we're looking for 3+ years of experience building applications (building your own side projects before graduation counts!) Typescript experience Experience scaling with frontend stack (React, Next.js, etc.) and/or our backend stack (Nodejs, Mongo, AWS) Experience at product-focused startup/scale-up or a high-growth technology company High degree of cross-functional collaboration and leadership. Product managers, designers and business leaders from past roles would speak positively and highly of you Strong sense of ownership, excellent communication, and a proactive mindset Pay and benefits The estimated starting base salary range for this role is $160K-190K depending on level, location and experience, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, work from anywhere (remote-first workplace), unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you We're expanding our People Business Partner team at Owner!In this role, you'll be a key strategic partner, aligning our People Ops initiatives with Owner's business goals. You'll work closely with CX and G&A leadership, supporting teams across each org to drive performance, engagement, and growth. As an embedded partner, you'll act as a trusted advisor and coach - helping leaders build high-performing teams, strengthen culture, and navigate change with confidence. This is an opportunity to make a real impact, shaping how our people strategy scales with the business. At Owner, the People Business Partner role goes far beyond the “traditional” scope - you'll operate much like a Chief of Staff for your business group. If you are looking for an opportunity to make a significant impact within a hyper growth and innovative environment, this is the role for you. This role is 100% remote and can be based anywhere in the United States or Canada.The impact you will have Strategic Partnership: Collaborate with CX + G&A leadership to understand business needs and develop People Ops strategies that drive organizational effectiveness and support rapid growth. Talent Acquisition: Partner with our Talent team to attract and hire top talent at an accelerated rate; develop retention strategies to drive business growth. Employee Development: Design and implement training programs and career development initiatives that equip team members with the skills necessary for success in their roles and support career advancement. Performance Management: Partner with leadership, providing guidance on performance management to foster a culture of accountability and recognition in a high talent density culture. Culture and Engagement: Champion initiatives that promote Owner's values and drive positive workplace culture and employee engagement. Gather and analyze employee feedback to drive improvements. People Ops Analytics: Utilize People Ops metrics and analytics to assess the effectiveness of People Ops programs and make data-driven decisions that align with business objectives. Compliance and Policies: Ensure People Ops practices comply with legal regulations in consideration of a global workforce and develop policies that support the business and meet country specific needs. Who you'll work with Customer Support Customer Success G&A Biz Ops Marketing Finance Minimum requirements Minimum of 5 + years of demonstrated experience in People Operations, with a focus on business partnership of the CX & G&A functions, preferably in a start-up environment and supporting a global workforce. Thrives in a dynamic, fast-paced startup environment with the agility and enthusiasm to adapt quickly, tackle diverse challenges, and contribute effectively to a high-energy team. Proven Experience creating and implementing strategies that drive organizational effectiveness. Strong Knowledge and understanding of local legislation as it relates the the U.S. and LATAM (Mexico & Colombia). Spanish speaking a big plus! Expertise in organizational development, including a strong understanding of talent acquisition, employee engagement and performance management. Excellent judgement and problem thinking skills. Proficiency in HR tech stack (preferably Rippling HRIS & Lattice), with the ability to interpret data and drive actionable insights. Excellent communication, interpersonal, and leadership skills with the ability to influence and empower team members at all levels. Pay and benefits This role's base salary range budget is $145k-155k USD / $140-150k CAD, plus a generous pre-IPO equity package. Other benefits include comprehensive health coverage, monthly lifestyle stipend, unlimited/flexible PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you We are looking for a mission-driven Staff engineer who is passionate about their craft and committed to building incredible products for our customers. This role is 100% remote and can be based anywhere in the United States or Canada. For San Francisco-based candidates: we have a new HQ in the Presidio for optional in-person collaboration opportunities! Our Tech Stack:Frontend: [React, Next.js, Vue]Backend: [Node.js, Mongo]Typescript everywhere The impact you will have Build new products and features 0 to 1 Take ownership of projects from conception all the way to shipping, ensuring modular, maintainable, and high-quality code Deliver value to our end users across our entire system, while maintaining a high bar for code quality, testing, and design discussions Shape our product direction by talking to users and collaborating with other teammates in feature brainstorms/roadmap planning Mentor more junior teammates and help elevate the skills and expertise of those around you Help us build a great team - interview candidates, refer great engineers, and contribute to improving our engineering culture What we're looking for 8+ years of experience building applications Extensive Typescript experience Experience scaling with frontend stack (React, Next.js, etc.) and/or our backend stack (Nodejs, Mongo, AWS) Experience at product-focused startup/scale-up or technology company High degree of cross-functional collaboration and leadership. Product managers, designers and business leaders from past roles would speak positively and highly of you Dedicated to continuous professional development and possessing a lifelong-learner mindset Strong sense of ownership and drive, excellent communication, and a proactive approach to identifying and mitigating risks Pay and benefits The estimated starting base salary range for this role is $220K-$240K depending on level, location and experience, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, work from anywhere (remote-first workplace), unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. Why we're looking for you Owner is a performant product that restaurant owners love . (Check out our reviews!) The best way to sell Owner isn't a feature checklist-it's proof. Restaurant owners don't want tech jargon. They want a clear, simple case for how Owner will drive more direct orders and more profit. Our market moves fast. Leading competitors change pricing, packaging, and positioning all the time. New plays show up in deals before they show up anywhere else. If we're late, we end up reacting instead of leading the conversation.That's where you come in. You'll build and run our competitive and market intelligence system. You'll gather real proof (quant + qual), turn it into clear points of view, and give customer-facing teams crisp guidance they can use to win deals. This role is fully remote and can be based out of the United States or Canada. The impact you'll have: Build and run a competitive + market intel cadence with a proof-backed source of truth. Ship a monthly “what changed” update that's evidence-based and easy to learn from. Partner with RevOps to own a clean win/loss-by-competitor view. E.g., dashboard + monthly readout for leaders. Turn intel into deal-ready enablement: battlecards, objection handling, and a small set of durable competitive frames that show up on calls. Run trainings and live enablement sessions that actually change how Sales talks about our product. Run recurring market research so our messaging stays grounded in what restaurants care about. Maintain a living “proof points” backlog and drive collection of the evidence we need to win competitive arguments. Who you'll work with: Gregory Ciotti (your manager) and the Marketing team Sales and Sales Enablement (your primary partners) RevOps/BizOps (data, dashboards, definitions) Product (market signal → positioning and build decisions) What we're looking for: 5+ years in Product Marketing with a focus in competitive intelligent and market insights. Proven SaaS marketing experience in product marketing, competitive/market intelligence, sales enablement, or a closely related role. You've created competitive narratives and tools that changed what reps said in deals. You can run a repeatable intel cadence (capture → analyze → publish → train → refresh) and keep it alive. You can work with RevOps/BizOps to make win/loss real: clean definitions, usable dashboards, and trusted readouts. You write with precision: short, specific, and built for a rep mid-call. You're comfortable being “the person who knows”: you chase proof, you call issues early, and you push for a response. You're obsessed with AI upside. You currently use AI to move faster without sacrificing accuracy. Pay and benefits: The estimated base salary range for this role is $135,000 - $165,000 plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.