Owner Services jobs

👋 About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. 🌎 Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → 🚀 Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. ⭐ Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. 🌆 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. 🫵 Why we're looking for you As a Growth Marketing Manager at Owner.com, you will have the unique opportunity to shape the future of a rapidly growing SaaS company dedicated to empowering small businesses. This role is perfect for someone passionate about leveraging data-driven strategies to drive significant growth and optimize customer acquisition. You'll work closely with a dynamic team. The impact of your work will be immediately visible as you help us scale and innovate in an exciting, fast-paced environment. This role differs from many Growth positions due to its unique blend of strategic and executional responsibilities. We are seeking someone who enjoys and excels at solving complex problems and can handle a variety of tasks within the growth marketing domain. This role is 100% remote and can be based anywhere in the US or Canada.💻 The impact you will have Formulate and implement cutting-edge growth marketing strategies that drive down customer acquisition costs while uncovering and targeting new customer segments to maximize market reach and profitability. Produce comprehensive and actionable performance reports on marketing campaigns, delivering critical insights and strategic recommendations to optimize results and drive informed decision-making. Identify, test, and scale and optimize emerging growth channels such as influencer marketing, connected TV (CTV), and TikTok, and paid channels to leverage new opportunities and enhance overall marketing effectiveness. Continuously optimize ad copy, landing pages, and bidding strategies to enhance campaign effectiveness and achieve set performance targets. Manage and nurture key relationships with agency partners and vendors, overseeing day-to-day operations, negotiating contracts, and ensuring seamless collaboration to achieve strategic objectives. Growth Media: Own all growth media, with core focus on Conversion Rate Optimization, paid channels & creative strategy. Contribute to brand development via slated A/B testing and customer-centric research. 👥 Who you'll work with Marketing and Growth Team Business Operations / Data team Revenue Operations Sales leadership ✅ Minimum requirements Minimum of 5 + years of demonstrated experience in scaling paid marketing channels across various platforms, with a proven track record of driving substantial growth and optimizing campaign performance. Thrives in a dynamic, fast-paced startup environment, with the agility and enthusiasm to adapt quickly, tackle diverse challenges, and contribute effectively to a high-energy team. Expertise in key marketing tools and analytics, including advanced proficiency in paid media reporting, customer segmentation, A/B testing, and other critical metrics, to derive actionable insights and drive data-driven decision-making. Strong analytical skills with the ability to interpret data and derive actionable insights. A/B testing across multiple channels and conversion rate optimization experience is a huge plus! 🏆 Pay and benefits This role's estimated base salary range is $145,000 - 175,000 USD, plus a generous pre-IPO equity package. Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

👋 About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. 🌎 Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → 🚀 Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. ⭐ Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. 🌆 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! 🔍 Why we're looking for you Owner is in a time of hyper-growth: we've more than doubled every year, and we're on track to do the same moving forward. With this extreme growth, critical, complex, and cross-functional projects are appearing across the company. We're testing and adopting a new pricing model, we're bringing on a whole new segment of customers, and we're transforming the way we interface with our customers to name just a few. We're making the first hire on our strategic operations team alongside our COO and Chief of Staff to take on the highest priority items across the company and drive lasting, transformational impact. We're looking for someone with high ownership and world-class bias to action who will be responsible for the following: Driving high-impact, cross-functional initiatives Identify and lead the highest-leverage projects that are too new or complex to have a natural owner within the business. You'll spin up and own strategic initiatives or functional areas that require urgent focus or long-term incubation-driving execution and impact where the company needs it most. Supporting company-wide operating rhythms and goal execution Partner closely with the COO and Chief of Staff to ensure alignment and delivery of company-level objectives. You'll help manage the operating cadences that keep the business on track for our ambitious goals, and you'll lead projects to course correction where needed. This role is a chance to build and influence the future of one of the fastest-growing startups in the country on some of the most visible and high-impact projects.💥 The impact you will have Launch and lead critical, zero-to-one initiatives across the business: standing up pilots, solving cross-functional gaps, or incubating functions that don't yet exist. Support key projects to “finish the swing” with quality and deliver the anticipated impact Investigate and identify underserved / unfinished areas for high leverage project work through analytics and qualitative investigation Support the COO and Chief of Staff to execute the annual operating plan through supporting operating rhythms, uncovering areas of concern, and helping functional leaders correct course Act as an owner of this business pushing the needle on strategy and priorities 🤝 Who you'll work with Chief of Staff / Head of Strategic Operations (Direct manager) President & COO (Close advisor) Functional executives, VPs, and directors + product and data teams (cross-functional collaborators) ✅ What we're looking for 5-7 years of experience working across Management Consulting, Strategy, or Operations. Bonus for experience working on hard operational problems i.e. supply chain, logistics, pricing, etc. Proven track record - you've owned business-critical programs and launched 0-to-1 initiatives in high-paced environments. An extreme bias-to-action - you attack every problem you spot full speed when others would still be having meetings about it and you take pride in the quality of your work Strong analytical chops - nothing can stand between you and getting a solution stood up whether it's a back-of-the-envelope model in excel or an AI-powered data pipeline in SQL/python (it doesn't have to look pretty, but you can't be scared to try) An innate problem-solver - you thrive in ambiguity and excel at identifying and structuring problems, distilling complexity, and getting to action. A strong communicator - you can coordinate stakeholders across functions, align resources, surface risks, and keep teams rowing in the same direction. 🏆 Pay and benefits The estimated base salary range for this role is $160,000 - $185,000 USD plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

Job Description\uD83D\uDC4B About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. \uD83C\uDF0E Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → \uD83D\uDE80 Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. ⭐ Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. \uD83C\uDF06 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. \uD83D\uDD0D Why we are looking for you We're building an effective, impactful Product Analytics function at Owner.com. As a Senior Product Analyst, you will play a pivotal role in shaping the product roadmap through close collaboration with Product Managers to establish proper metrics and impact sizing. You will drive experimentation initiatives and manage the testing framework. You will be instrumental in designing and implementing KPIs for our product squads, identifying gaps and potential opportunities that will help grow the business. The best candidates will not just provide insights to the EPD (Engineering & Product) org, but be a strategic driver, identifying gaps/opportunities, building internal alignment around them, and creating meaning business impact. For all of these to happen, you will collaborate with Data/Analytics Engineers building Product Analytics SSOT models in DBT & Snowflake. For this particular role we are focused on candidates located in the San Francisco Bay Area. We are a remote-first company with a home base in SF, where our team comes together for periodic in-person collaboration (most local teammates opt to come in on Tuesdays/Thursdays). For more details chat with your recruiter!\uD83D\uDCA5 The impact you will have Enhance product planning: influence product planning through informative impact sizing, enabling more strategic decision-making. Quantitative Intuition: Ability to translate qualitative insights into quantitative frameworks, providing deep analytical insights into why and how things work at scale, and uncovering the underlying mechanics of business success. Opportunity identification: be a strategic driver, identifying gaps and opportunities, building internal alignment around them, and creating meaning business impact Boost data literacy and culture: design, implement and own a comprehensive set of KPIs and metrics tailored to each product squad to enhance understanding and use of data across the company. Optimize tracking data: Revise the event governance framework and taxonomy, and conduct regular data quality checks to ensure the integrity of digital data. Improve data Integrity and quality: Collaborate with developers on database design to strengthen data integrity and quality. Establish a Single Source of Truth (SSOT): Work alongside Data & Analytics Engineers to implement robust models in DBT and Snowflake, and design dashboards that provide a unified view of business-critical data. \uD83E\uDD1D Who you'll work with Reporting Structure: This role reports directly to our Director of Data Analytics, Piotr Rosiak. Team Collaboration: You will be embedded within up to two product squads (preferably one), working closely with Product Managers, designers, and developers within their regular sprint cadence. Technical Collaboration: You will collaborate with Analytics Engineers on all technical aspects, including data modeling, data quality, and the use of tools like DBT and Snowflake. ✅ What we're looking for Experience: At least 5 years of experience in a product analytics role. KPI Development: A proven track record of developing KPIs and metrics tailored for product squads, particularly within a startup environment. Technical Proficiency: Strong proficiency in SQL, with extensive experience in DBT and Snowflake. Data Product Expertise: Ability to build comprehensive end-to-end data products. Organizational Skills: Highly organized with a keen eye for precision. Industry Experience: Prior experience in SaaS and/or startup environments is highly preferred. Experience in the restaurant industry is an added advantage. \uD83C\uDFC6 Pay and benefits The estimated base salary range for this role is $160,000 - $210,000 USD depending on such factors such as level, experience and location. The offer will also include a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote first, unlimited PTO - plus extra fun perks! \uD83D\uDEA9 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

Job DescriptionBenefits/Perks Competitive salary Flexible Schedule Great work-life balance Retirement plan Ongoing training Employee Discount We are seeking a licensed Massage Therapist to join our successful Day Spa. As a Massage Therapist, you will tailor your Swedish based massage treatments to your guest's individual needs and health goals. The successful candidate will be knowledgeable in a variety of massage styles, possess a deep knowledge of human anatomy and the musculoskeletal system, and work well as part of a holistic wellness team. Responsibilities Perform a variety of massage and possible training in signature body treatments Recommend to guests the services and products offered Professionalism Ensure a clean and safe facility after each in room service Complying with all applicable standards, protocols, rules, and State Board regulations. Our guests end experience is the main priority, little in room talking please Availability and punctuality Qualifications Hold current state license and/or copy of liability insurance to practice massage therapy Trained or certified in performing deep tissue, Swedish, maternity massage, warm stone, cranial sacral modalities a plus Excellent verbal skills Strongly service oriented with an ability to communicate effectively with clients in a one-on-one setting High level of ethics and integrity. A passion for helping people feel their best.

👋 About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. 🌎 Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → 🚀 Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. ⭐ Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. 🌆 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! 🔍 Why we're looking for you We're looking for a Device Lab Engineer to build and run Owner's device testing lab for our new POS product line. This lab will be the source of truth for validating hardware and software combinations across tablets, routers, card readers, printers, and other peripherals, and ensuring every release works across the real-world matrix our restaurants depend on. You'll be our first dedicated lab hire: an individual contributor who can bring structure, speed, and confidence to a fast-moving hardware + software environment. This role sits at the intersection of product engineering, QA, and operations - and will help define the standard for what “ready to ship” means for Owner POS. This is a hybrid role located in San Francisco, California.💥 The impact you will have Own the device lab end-to-end: procure, provision, organize, and maintain a fleet of POS tablets, networking equipment, payment devices, printers, and related peripherals. Define and execute device validation plans across changing variables including: hardware models and revisions device configuration and provisioning states OS versions and patch levels Owner POS application versions peripheral firmware and connection types (USB, Bluetooth, Wi-Fi, Ethernet) Build and maintain a testing matrix that captures supported and in-progress combinations; continuously expand coverage as we add new devices and markets. Create and evolve SOPs for hardware/software testing, device setup, troubleshooting, and re-qualification when any variable changes. Run regression and acceptance testing for POS releases, peripheral integrations, and OS/firmware updates; clearly document results and risks. Investigate and root-cause device issues by reproducing bugs in the lab, isolating variables, and partnering with engineering to land fixes. Partner cross-functionally with POS Engineering, Mobile/Backend, Payments, Support, and Product to drive lab priorities and release readiness. Improve lab efficiency over time, including lightweight automation for repeatable test flows, inventory tracking, and device health monitoring. Help define lab strategy as we scale: what to standardize, what to automate, and what future hires or tooling will be needed. ✅ What we're looking for 5+ years in device, hardware, systems, or integration testing - ideally in POS, payments, mobile, IoT, or consumer electronics. Hands-on experience testing integrated hardware + OS + application + peripherals in real device environments (not just simulators). Experience using or administering Mobile Device Management (MDM) solutions to provision, configure, secure, and maintain fleets of tablets/devices (e.g., Esper, Microsoft Intune, VMware Workspace ONE (AirWatch), Jamf, Kandji, SOTI MobiControl, Scalefusion, or Hexnode, or similar). Comfortable with device provisioning, OS flashing/updating, firmware management, and peripheral bring-up. Experience building test automation for hardware/device workflows (even small scripts or harnesses). Track record of defining, documenting, and maintaining SOPs for test labs or hardware/software validation processes. Strong instinct for building clear test matrices, prioritizing risk-based coverage, and spotting gaps before they ship. Strong debugging skills: logs, repro steps, variable isolation, and communicating findings clearly to engineers. Organized, detail-oriented lab operator who can manage inventory, keep environments consistent, and maintain high signal test results. Ability to thrive in ambiguity and build new functions from zero to one. 🏆 Pay and benefits The estimated base salary range for this role is $190,000 - $230,000 plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

👋 About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. 🌎 Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → 🚀 Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. ⭐ Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. 🌆 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. 🔍 Why we're looking for you Media has been an unfair advantage for Owner as we've scaled to over a billion dollar valuation. Our YouTube and Instagram channels are category leaders. We've become the #1 voice in restaurant growth. We have attracted customers, investors, and world-class talent using media. Our channels regularly get over 3 million organic impressions per month, and we're looking to double down on this momentum by building a dedicated Media team. It will make media an even bigger advantage for attracting customers and talent. The Director of Media Operations is one of our early hires for this team. As the Director of Media Operations, you'll design and scale the systems that will help us (1) grow our audience across all channels, (2) acquire more customers, and (3) strengthen our movement and community You'll make the media engine run smoother, faster, and better on our way to build Owner.com into a generational company. This role is based in San Francisco, California.💥 The impact you will have Work in close partnership with the VP of Media on Media Team org planning and growth, set direction and the operating cadence for all channels. Define an ongoing strategy for prioritization of organic channels, secure executive buy in on resource allocation, and make clear tradeoff calls for our media investments. Identify key hiring and resourcing needs to increase our follower growth by orders of magnitude, develop and execute recruiting plans end to end. Architect and lead the operational backbone of Owner's media organization across both the customer and talent brands. Manage vendor relationships and deliverables ensuring quality, speed to publish and optimize cost per asset. Build systems, dashboards, and automations that improve team velocity, visibility, and use them to drive cross-functional decisions Ensure our media teams are always ahead of the ball on media inputs and outputs- with conflict-free production planning, resource management, and posting calendars Create real-time reporting infrastructure that turns creative output into measurable audience growth and business impact Hit clear “can't miss” KPIs for our team, increase publishing frequency, raise asset quality, and reduce redundant work across channels 🤝 Who you'll work with Report directly to Chief of Staff to the CEO and VP of Media Partner closely with CEO, VP of Marketing, Director of Content Marketing, and cross-functional leaders across Product, Marketing, and People Teams Collaborate with external vendors and creative partners to ensure seamless delivery and alignment. ✅ What we're looking for 6+ years of experience in media operations, project management, or technical operations in a media-focused environment 2+ years managing cross-functional projects or teams (media, analytics, engineering) Advanced proficiency in project management tools for Media: ClickUp, Notion, or Asana - plus automation tools like Zapier, Airtable, or similar Proven ability to identify bottlenecks, build scalable workflows, and lead complex operational systems Strong analytical instincts with experience designing dashboards or automated reporting Meticulous attention to detail - from file structure and compliance to naming conventions and SOPs Excellent communicator who thrives in a fast-paced, entrepreneurial environment 🏆 Pay and benefits The estimated base salary range for this role is $180,000-$220,000, plus a generous pre-IPO equity package. Other benefits include comprehensive health coverage, a remote-first workplace, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

👋 About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. 🌎 Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → 🚀 Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. ⭐ Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. 🌆 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. 🔍Why we're looking for you Owner.com's restaurant‑commerce platform is growing rapidly, and our build pipelines must keep pace. We're hiring a mission‑driven Senior or Staff Build Engineer to own CI/CD across backend, frontend, AND mobile-iOS build pipeline experience is absolutely required. You'll ensure engineers can ship confidently to production and App Stores, quickly and reliably, with minimal overhead and maximal uptime. Your builds power everything from Node.js microservices and web storefronts to iOS and Android apps used by restaurants, diners, and Owner.com's back‑office teams.💥 How you'll make an impact Own and scale build automation - design, build, and maintain our CI/CD infrastructure (pipelines, runners, artifact storage, signing agents, self-hosted mac OS runners); ensure developers across backend, frontend, and mobile can iterate quickly without worrying about builds breaking down Take charge of our mobile pipelines, with particular focus on iOS: automate versioning, provisioning profile management, keychain handling, automated signing, .ipa generation, TestFlight distribution, and App Store submission via Fastlane or native tooling Embed quality and traceability into build stages - integrate linting, on-device tests (XCTest, Espresso, Appium), code coverage metrics, and build-state dashboards to reduce flakiness and turnaround time Apply an SRE mindset to delivery - model build success/failure ratios as SLIs, define error budgets, track pipeline latency (time to green), and build alerts so broken builds are fixed within minutes Automate for speed and reliability - build caching, parallel job orchestration, staging environment mirroring (via Terraform), and fast rollback workflows so every pipeline is idempotent and traceable. Champion cross-team collaboration - coach developers on writing reliable Makefile/Gradle/Xcode configurations, secure signing practices, and branching models. Lead incident response for build failure - serve on rotational pager for CI systems, drive blameless post-mortems, and automate resilient fallback logic (e.g. fallback runners, sourced caching). Strategize adoption of next-gen tools - evaluate options like GitHub's mac OS runners, Bamboo, Bitrise, or Codemagic to support future iOS scale and cross-platform parity. 🤝 Who you'll work with Engineers across backend, frontend, and mobile in multiple time zones Quality and SRE teams to drive observability and incident workflows Product and restaurant‑ops teams to align build and release cadence with customer delivery timelines ✅ Minimum requirements 5+ years as a Build, CI/CD, or Release Engineer, with strong ownership of automation pipelines in production environments Proven, recent hands-on ownership of iOS build pipelines: code signing, provisioning, Fastlane or Xcode Cloud automation, TestFlight/App Store delivery - for teams shipping multiple iOS apps per year. Experience building and operating Android CI/CD pipelines: including Gradle, keystore management, .aab signing, Play Store upload Deep familiarity with CI/CD orchestration tools (GitHub Actions, Buildkite, Jenkins, CircleCI, Bitrise), runners management, and certificates/security models Strong scripting and automation skills (Python, Bash, Ruby, or Fastlane config languages) Infrastructure-as-code chops (Terraform/CloudFormation), containerization (Docker), and runner provisioning Solid grasp of distributed build topology, artifact caching, and scaling runners on-demand Ability to debug build failures across layers-local machine, remote runner, CI agent, or test environment Excellent written and spoke communication-able to document flows, onboarding, and provide technical training 🌟 Bonus Experience (Nice to have) Experience working in fast-growing mobile teams shipping to both App Store and Google Play Exposure to GitOps or mobile-focused platforms (App Center, Bitrise Enterprise, Codemagic) Familiarity with cross‑platform apps (React Native, Flutter) and their idiosyncratic build flows Prior experience operating self-hosted mac OS build farms or dealing with Apple's signing complexities at scale Past work in regulated environments (PCI‑DSS, SOC 2) that required built-in signing and verification pipelines Background in SRE platform or DevOps roles with a focus on latency SLIs, error budgets for build systems 🏆 Pay & benefits The estimated base salary range of $190,000 - 210,000k USD along with pre‑IPO equity 100% remote across U.S. or Canada Full medical, dental, and vision insurance Home‑office stipend, choice of hardware, and support to set up private build infrastructure if needed Twice‑annual company off‑sites to align strategy and socialize 🚀 Want to build the backbone of modern CI/CD across web-scale backend and App‑Store‑delivered mobile? Apply now and empower Owner.com engineers to ship outstanding software with confidence. 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

👋 About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. 🌎 Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → 🚀 Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. ⭐ Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. 🌆 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. 🔍 Why we're looking for you We're building an effective, impactful Product Analytics function at Owner.com. As a Risk & Payments Data Scientist, you will play a pivotal role in shaping the product roadmap through close collaboration with Product Managers to establish proper metrics and impact sizing. You will drive experimentation initiatives and manage the testing framework. You will be instrumental in designing and implementing KPIs for our payments product squad, identifying gaps and potential opportunities that will help grow the business. The best candidates will not just provide insights to the EPD (Engineering & Product) org, but be a strategic driver, identifying gaps/opportunities in the money & risk area, building internal alignment around them, and creating meaning business impact.We're migrating from Stripe Standard to Custom Connect / Adyen for Platforms, which means we'll own far more of the risk surface: merchant onboarding/underwriting, fraud detection, dispute mitigation, reserves, and payout risk. As a Risk Data Scientist you will be building the models, signals, and decisioning that protect our merchants and our P&L-while keeping conversion high and friction low. For this particular role we are focused on candidates located in the San Francisco Bay Area. We are a remote-first company with a home base in SF, where our team comes together for periodic in-person collaboration (most local teammates opt to come in on Tuesdays/Thursdays). For more details chat with your recruiter!💥 The impact you will have Payments modeling: Cut losses without killing conversion: Ship ML models that reduce fraud/chargebacks and credit losses while maintaining checkout auth rates and onboarding pass-through. Accelerate safe growth: Create merchant risk scores and dynamic controls (e.g., reserves/holdbacks, payout delays) that scale to 10k+ restaurants. Give Ops superpowers: Build signals, alerts, and tools that let our Payments Ops / Risk Ops team review what matters-and automate the rest. Make risk measurable: Define loss budgets and risk SLIs/SLOs; deliver dashboards that make risk tradeoffs explicit. Build and maintain ML models for merchant underwriting, transaction fraud, chargeback propensity, payout risk. Design reusable frameworks for feature generation, model training, deployment, and monitoring so we can add new models quickly without reinventing the wheel. Payments analytics: Own analytics for payments, billing, and risk features, from user checkout experience to internal financial reporting. Monitor and improve critical KPIs such as payment success rate, failed payment recovery, fraud rates, chargeback volume, and revenue leakage. Set up monitoring for drift, stability, and business KPIs, with automated alerts. Identify and size revenue & risk opportunities across the payments funnel (from checkout to Stripe to invoice collection). Partner with Product Managers on AB tests and experiments related to payments UX, fraud flags, or risk workflows. Collaborate with Engineering to instrument new product features and ensure great event tracking and data integrity in payment flows. Enhance product planning influencing product planning through informative impact sizing, enabling more strategic decision-making. Improve data Integrity and quality: Collaborate with developers on database design to strengthen data integrity and quality. Establish a Single Source of Truth (SSOT): Work alongside Data & Analytics Engineers to implement robust models in DBT and Snowflake, and design dashboards that provide a unified view of business-critical data. Integrate third-party and processor signals (Stripe Radar, Adyen RevenueProtect, device/identity data) into our models. 🤝 Who you'll work with Reporting Structure: This role reports directly to our Director of Data Analytics, Piotr Rosiak. Technical Collaboration: You will collaborate with Analytics Engineers on all technical aspects, including data modeling, data quality, and the use of tools like DBT and Snowflake. Work hand-in-glove with Payments Ops & Risk Lead to encode policy into models, define review queues, and reduce manual workload. Collaborate with Payments PM/GM on onboarding UX, step-up flows, and dispute tooling; quantify conversion vs. loss tradeoffs with clear, dollarized impact. Provide merchant-level insights (watchlists, risk cohorts) and playbooks (what to hold, what to terminate, what to educate). ✅ What we're looking for 4-8+ years in applied ML or risk data science (fintech/payments, marketplace, or anti-fraud). Hands-on with Python, SQL, and ML libraries/frameworks; comfortable with MLflow (or equivalent), and feature stores. Proven track record shipping production models that materially reduced losses or improved conversion; strong offline evaluation + online experimentation skills. Deep familiarity with payments/risk concepts: KYC/KYB, underwriting, auth vs capture, chargebacks, friendly fraud, card testing, reserves, payout returns, soft/hard declines. Strength in feature engineering on messy, imbalanced data; rigorous cost-sensitive evaluation (ROC/PR, cost curves, business impact). Excellent communicator who can turn model output into clear decisions and dollarized tradeoffs. Strong grasp of metrics design, experimentation, and product funnel analysis. Ability to handle ambiguity, deep dive into financial systems, and proactively flag problems before they escalate. KPI Development: A proven track record of developing KPIs and metrics tailored for product squads, particularly within a startup environment. Data Product Expertise: Ability to build comprehensive end-to-end data products. Organizational Skills: Highly organized with a keen eye for precision. Industry Experience: Prior experience in SaaS and/or startup environments is highly preferred. Experience in the restaurant industry is an added advantage. 🏆 Pay and benefits The estimated base salary range for this role is $200k - $240k, plus a generous equity pre-IPO equity package Other benefits include comprehensive health coverage, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

👋 About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. 🌎 Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → 🚀 Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. ⭐ Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. 🌆 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! 🔍 Why we're looking for you Owner.com is building the all-in-one platform that helps independent restaurants grow and thrive. Payments are core to our mission - restaurants depend on us to reliably process tens of millions of online orders today. We're looking for a Director of Payments Operations to design and scale our payments operations, ensuring accuracy, compliance, and reliability as we continue to expand our payments offering. This role is 100% remote and can be based anywhere in the United States or Canada.💥 The impact you will have Design and implement scalable payment operations processes and controls, ensuring reliable reconciliation, dispute handling, and settlement. Oversee operational risk management (onboarding reviews, transaction monitoring, chargebacks) and partner with Product/Analytics on risk model improvements. Monitor and improve payment performance metrics (approval rates, chargeback ratios, settlement timeliness) to enhance merchant trust and retention. Partner with Product, Engineering and Analytics to automate operational workflows, reduce manual intervention, and embed ops requirements into product design. Ensure regulatory compliance and risk management as Owner.com evolves its payments infrastructure and prepares for new markets and payments channels. Collaborate closely with Support to improve merchant experiences and streamline escalations. Develop operational playbooks, dashboards, and reporting to provide visibility into performance and risk. Lead remediation of operational incidents and drive continuous improvement. Over time, hire and grow a high-performing Payment Operations team. 🤝 Who you'll work with Report directly to the GM of Payments and partner with leadership to shape Owner.com's payments strategy, expanding beyond online ordering into additional payment channels and technologies. Collaborate with Product, Engineering, and Support teams to embed and scale payments across the platform. Align with Finance and Compliance on reconciliation, reporting, and regulatory needs. ✅ What we're looking for 8-15 years of experience in payments, fintech, SaaS, or payment operations roles. Direct experience with platform payments or marketplace models (Stripe, Adyen, or similar). Strong understanding of payment performance levers (fraud, chargebacks, approval optimization, settlement) and regulatory frameworks (KYC/KYB, AML, PCI, card network rules). Hands-on experience in operational risk management, including onboarding risk, transaction monitoring, and chargeback processes. Proven ability to design scalable processes, implement controls, and own operational metrics. Excellent problem-solving and data analysis skills; comfortable using tools/SQL to dive into payments data. Demonstrated cross-functional collaboration skills with Product, Engineering, Support, and Finance. 2+ years of experience leading or mentoring a team, with readiness and excitement to roll up sleeves as an individual contributor in the short term. Entrepreneurial mindset: thrives in ambiguity, adapts quickly, and takes ownership to drive outcomes. 🏆 Pay and benefits The estimated base salary range for this role is $165,000 - $210,000, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

👋 About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. 🌎 Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → 🚀 Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. ⭐ Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. 🌆 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. 🔍 Why we're looking for you We are building a scalable, modern Data Platform at Owner.com. As a GTM Analytics Engineer, you will play a pivotal role in shaping the data landscape and driving the strategic use of data across the organization, with a focus on go-to-market solutions. You will be instrumental in building SSOT models in DBT & Snowflake, maintaining robust, scalable data pipelines, and enhancing our data infrastructure to support analytics and data-driven decision-making. This role is 100% remote and can be based anywhere in the United States or Canada.💥 The impact you will have Design and implement scalable, efficient Data Products that drives business value within our GTM product. Examples include sales heatmap & overall efficiency; quotas & attainment; revenue attribution; marketing attribution; marketing spend efficiency; Reverse ETL from product to SFDC. Collaborate with stakeholders and GTM data scientists to understand business requirements and translate them into clear, actionable data outputs through effective data modeling. Improve time to insight by preparing SSOT data models as a core input for analysis in Sigma, our preferred BI tool. Optimize data pipeline systems from a variety of sources, ensuring data is accurate, timely, and consistent, Sample tools: hubspot, salesforce, talkdesk, marketing platforms. Make sure our Product / backend systems have a proper linkage with GTM systems. Improve GTM data quality, sharing data integrity guidelines, highlighting current issues, and collaborating with different stakeholders on implementation of proper fixes. 🤝 Who you'll work with This role reports to our Director of Data Analytics, Piotr Rosiak. You will partner with data scientists, business analysts, and key stakeholders from related teams such as Rev-Ops, Sales, Marketing, Product, Finance. ✅ What we're looking for At least 5 years of experience in a data engineering or analytics engineering role. Expert in SQL and DBT: strong track record of designing conceptual data models, developing comprehensive data tests, and establishing a clear, efficient single source of truth (SSOT). A proven track record of developing and managing marketing / sales / GTM analytics from scratch. Ability to build comprehensive end to end Data products (snowflake, DBT, Sigma). Moderate Python experience would be considered an asset. Highly organized, with an eye for precision and a love for keeping things tidy. Experience with SaaS and/or startups is highly preferred. Prior experience in the restaurant industry is a plus! 🏆 Pay and benefits The estimated base salary range for this role is $160,000 to $180,000 for US-based roles, plus a generous equity pre-IPO equity package. For salary ranges in other geo locations, please discuss with your recruiter. Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

👋 About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. 🌎 Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → 🚀 Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. ⭐ Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. 🌆 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. 🔍 Why we're looking for you We are looking for an exceptional Engineering Manager to lead a group of talented senior and staff engineers at Owner. Our ideal candidate is an inspiring leader who is very technically strong/hands-on and brings positivity and passion to their work and their teams. This is a remote role which can be based anywhere in the United States. For candidates based in the San Francisco Bay Area: we have a beautiful HQ in the Presidio, and we like to get together for periodic in-person collaboration!💥 The impact you will have Lead and grow a high-performing team of engineers Provide mentorship and career development for team members, helping them grow both technically and professionally. Create an environment that pulls people together and gets the best out of them Help increase efficiency, product velocity and quality Establish a sense of urgency and direction, set expectations with team and individuals Encourage innovation and foster an environment of continuous improvement Contributes technically: able to code/fix bugs as needed 🤝 Who you'll work with This role reports to our SVP of Engineering This role will partner closely with Design, PMs and various stakeholders throughout the company. You will lead a group of experienced and exceptionally talented engineers! ✅ What we're looking for At least 3 years of experience managing engineering teams, either directly or as a tech lead Staff-level (IC6+) engineering experience prior to shifting into a management role Experience building high-performing teams and hiring A+ talent Excitement around keeping coding skills sharp and jumping into the trenches with the team as needed Experience leading cross-functional teams to deliver new product features rapidly Voracious learner. You consistently want to grow, master your craft, and scale yourself. Direct experience using AI in your everyday work Motivated by and extremely passionate about our mission to empower independent business owners. 🏆 Pay and benefits The estimated base salary range for this role is $220K-$250K, depending on experience and location. The offer also includes a a generous pre-IPO equity package. Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

👋 About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. 🌎 Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → 🚀 Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. ⭐ Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. 🌆 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! 🔍 Why we're looking for you We are seeking a highly skilled Application Security Engineer (AppSec Engineer). The AppSec Engineer will with engineering teams to conduct application security testing, remediation and prevention across our entire product line. The AppSec Engineer is a critical part of protecting the pursuit of Owner's mission. This role is 100% remote and can be based anywhere in the United States or Canada, or anywhere in Mexico or Colombia.💥 The impact you will have Secure Owner's Product Line Enable teams to move fast without exposing Owner to additional risk. Protect our customers by helping prevent fraud and abuse within our product lines. Make Owner's development process more delightful, efficient and secure. 🤝 Who you'll work with This role has a company wide impact and will work cross functionally across the entire organization. Engineering Teams Customer Support Teams ✅ What we're looking for Exceptional application security testing capabilities Experience working with / testing start ups in this capacity Bonus: Background in Bug Bounty and Exploit development Experience writing and deploying code in a production environment Flexible problem solving Strong written and verbal communication skills Deep sense of personal ownership and accountability Builder mentality Nice to Haves: Experience with B to C business models and the associated security considerations Experience with alerting and detection within an application environment Experience with detection and prevention of fraud / abuse Experience with payment security / financial security. 🏆 Pay and benefits The estimated base salary for this role is in the local equivalent of $190,000 to $220,000 USD Other benefits include comprehensive health coverage, remote-first work environment, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

👋 About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. 🌎 Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → 🚀 Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. ⭐ Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. 🌆 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. 🔍Why we're looking for you We're seeking a data-driven, results-oriented Demand Generation Lifecycle Marketing Manager to power our growth engine by driving lead engagement and customer conversion. This role will develop and execute targeted campaigns across email, SMS, and other channels to nurture leads, resurrect cold opportunities, and close deals. You'll partner with product marketing, marketing operations, and sales to ensure that the right message reaches each lead at the right time. Success is optimizing campaigns to dramatically improve conversion from lead to Closed Won. This role is 100% remote and can be based anywhere in the United States or Canada 💥 The impact you will have Execute demand generation lifecycle marketing campaigns to nurture B2B prospects through the sales funnel, driving pipeline growth and revenue generation. Analyze lead data to support segmentation and personalization efforts that improve lead quality and conversion rates. Create, test, and optimize calendar and event-driven campaigns to drive pipeline acceleration. Support the optimization of gated content, webinars, and lead magnets to improve lead quality. Work with product-led growth (PLG) tools to drive product-qualified lead conversion. Contribute strong copywriting and email design skills to create campaign assets and lead nurturing materials. Monitor key performance metrics (e.g., channel performance, lead generation, pipeline velocity, MQLs, SQLs) and report insights to leadership. Apply demand generation best practices while adapting to a fast-paced, flexible startup environment. 🤝 Who you'll work with You'll report to our Director of Lifecycle on the Growth Team You'll collaborate closely with product marketing, marketing operations, and sales ✅ What we're looking for 3-5 years in lifecycle marketing with at least 2 years in a B2B environment. Expertise with using marketing automation tools (e.g. Braze, Hubspot, Marketo) to build multi-step, multi-channel campaigns to achieve extraordinary business outcomes. Proficiency in advanced segmentation and personalization to create and execute highly effective campaigns. Skilled with CRM tools (e.g. Salesforce, Hubspot) and analytics tools (e.g., Looker, Tableau) to pull data, personalize campaigns, and run reports. Familiarity with AI tools (e.g. Claude, ChatGPT) to write copy and create assets that are aligned with brand guidelines. Analytical and results oriented while having an incredibly high bar for craft and quality. 🏆 Pay and benefits The estimated base salary range for this role is $120,000 - $140,000 USD plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

👋 About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. 🌎 Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → 🚀 Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. ⭐ Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. 🌆 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! 🔍 Why we're looking for you We are looking for a mission-driven Staff engineer who is passionate about their craft and committed to building incredible products for our customers. This role is 100% remote and can be based anywhere in the United States or Canada. For San Francisco-based candidates: we have a new HQ in the Presidio for optional in-person collaboration opportunities! Our Tech Stack:Frontend: [React, Next.js, Vue]Backend: [Node.js, Mongo]Typescript everywhere💥 The impact you will have Build new products and features 0 to 1 Take ownership of projects from conception all the way to shipping, ensuring modular, maintainable, and high-quality code Deliver value to our end users across our entire system, while maintaining a high bar for code quality, testing, and design discussions Shape our product direction by talking to users and collaborating with other teammates in feature brainstorms/roadmap planning Mentor more junior teammates and help elevate the skills and expertise of those around you Help us build a great team - interview candidates, refer great engineers, and contribute to improving our engineering culture ✅ What we're looking for 8+ years of experience building applications Extensive Typescript experience Experience scaling with frontend stack (React, Next.js, etc.) and/or our backend stack (Nodejs, Mongo, AWS) Experience at product-focused startup/scale-up or technology company High degree of cross-functional collaboration and leadership. Product managers, designers and business leaders from past roles would speak positively and highly of you Dedicated to continuous professional development and possessing a lifelong-learner mindset Strong sense of ownership and drive, excellent communication, and a proactive approach to identifying and mitigating risks 🏆 Pay and benefits The estimated starting base salary range for this role is $220K-$240K depending on level, location and experience, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, work from anywhere (remote-first workplace), unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

👋 About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. 🌎 Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → 🚀 Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. ⭐ Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. 🌆 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. 🔍 Why we are looking for you We're building an effective, impactful Product Analytics function at Owner.com. As a Senior Product Analyst, you will play a pivotal role in shaping the product roadmap through close collaboration with Product Managers to establish proper metrics and impact sizing. You will drive experimentation initiatives and manage the testing framework. You will be instrumental in designing and implementing KPIs for our product squads, identifying gaps and potential opportunities that will help grow the business. The best candidates will not just provide insights to the EPD (Engineering & Product) org, but be a strategic driver, identifying gaps/opportunities, building internal alignment around them, and creating meaning business impact. For all of these to happen, you will collaborate with Data/Analytics Engineers building Product Analytics SSOT models in DBT & Snowflake. For this particular role we are focused on candidates located in the San Francisco Bay Area. We are a remote-first company with a home base in SF, where our team comes together for periodic in-person collaboration (most local teammates opt to come in on Tuesdays/Thursdays). For more details chat with your recruiter!💥 The impact you will have Enhance product planning: influence product planning through informative impact sizing, enabling more strategic decision-making. Quantitative Intuition: Ability to translate qualitative insights into quantitative frameworks, providing deep analytical insights into why and how things work at scale, and uncovering the underlying mechanics of business success. Opportunity identification: be a strategic driver, identifying gaps and opportunities, building internal alignment around them, and creating meaning business impact Boost data literacy and culture: design, implement and own a comprehensive set of KPIs and metrics tailored to each product squad to enhance understanding and use of data across the company. Optimize tracking data: Revise the event governance framework and taxonomy, and conduct regular data quality checks to ensure the integrity of digital data. Improve data Integrity and quality: Collaborate with developers on database design to strengthen data integrity and quality. Establish a Single Source of Truth (SSOT): Work alongside Data & Analytics Engineers to implement robust models in DBT and Snowflake, and design dashboards that provide a unified view of business-critical data. 🤝 Who you'll work with Reporting Structure: This role reports directly to our Director of Data Analytics, Piotr Rosiak. Team Collaboration: You will be embedded within up to two product squads (preferably one), working closely with Product Managers, designers, and developers within their regular sprint cadence. Technical Collaboration: You will collaborate with Analytics Engineers on all technical aspects, including data modeling, data quality, and the use of tools like DBT and Snowflake. ✅ What we're looking for Experience: At least 5 years of experience in a product analytics role. KPI Development: A proven track record of developing KPIs and metrics tailored for product squads, particularly within a startup environment. Technical Proficiency: Strong proficiency in SQL, with extensive experience in DBT and Snowflake. Data Product Expertise: Ability to build comprehensive end-to-end data products. Organizational Skills: Highly organized with a keen eye for precision. Industry Experience: Prior experience in SaaS and/or startup environments is highly preferred. Experience in the restaurant industry is an added advantage. 🏆 Pay and benefits The estimated base salary range for this role is $160,000 - $210,000 USD depending on such factors such as level, experience and location. The offer will also include a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote first, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

Job Description\uD83D\uDC4B About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. \uD83C\uDF0E Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → \uD83D\uDE80 Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. ⭐ Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. \uD83C\uDF06 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. \uD83D\uDD0D Why we're looking for you Media has been an unfair advantage for Owner as we've scaled to over a billion dollar valuation. Our YouTube and Instagram channels are category leaders. We've become the #1 voice in restaurant growth. We have attracted customers, investors, and world-class talent using media. Our channels regularly get over 3 million organic impressions per month, and we're looking to double down on this momentum by building a dedicated Media team. It will make media an even bigger advantage for attracting customers and talent. The Short Form Content Manager is one of our early hires for this team. The person in this role will lead strategy and output across Owner.com's Instagram, YouTube Shorts, Facebook Reels, and emerging shorts platforms.This content will help hundreds of thousands of small business owners around the world and also attract more ambitious builders to help with this mission. With our Instagram has grown exponentially from 0 → 80k followers in the last year, short form content has evolved to a core piece to our media strategy. Our short form content will not only live on a standalone set of channels that gains the highest amount of impressions from new audiences, it represents a high volume testing ground for all of our other long form and even paid content. You'll be the connective tissue between creative inspiration and world class output, helping lead a media engine that drives reach, brand affinity, and a movement that helps business owners around the world as Owner.com becomes a generational company. This role is based in San Francisco, California.\uD83D\uDCA5 The impact you will have Lead the short-form content strategy and oversee execution across all key platforms. Pioneer and scale new formats and production capacity across written, graphic, and video posts on shorts platforms Hire, manage, and develop pods of producers, editors, and strategists for each platform to scale high-quality output at a high volume. Maintain a high culture of experimentation and performance to keep our content standards extremely high. Gather and use data to inform creative direction, test formats, and iterate quickly. Help shape how millions experience Owner's brand and Adam Guild's voice online. \uD83E\uDD1D Who you'll work with Report directly to Chief of Staff to the CEO and VP of Media Partner closely with CEO, VP of Marketing, Director of Content Marketing, and cross-functional leaders across Product, Marketing, and People Teams for productions You'll collaborate closely with our Media Team on cross-pollinating platform best practices ✅ What we're looking for Proven experience growing short-form content across multiple platforms Exceptional design eye for graphics and typography Strong editing and motion-graphics skills (Premiere Pro, CapCut, After Effects , etc). Deep understanding of platform best practices and native storytelling formats. Comfort balancing creative instincts with performance data. Exceptional organizational skills and bias for clear systems and documentation. Curiosity around AI-driven tools, automation, and new media workflows Spreadsheet or analytics fluency to track and visualize performance. \uD83C\uDFC6 Pay and benefits The estimated base salary range for this role is $120K-150K, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! \uD83D\uDEA9 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

👋 About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. 🌎 Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → 🚀 Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. ⭐ Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. 🌆 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! 🔍 Why we're looking for you We are looking for a mission-driven engineer who is passionate about their craft and committed to building incredible products for our customers. This role is 100% remote and can be based anywhere in the United States or Canada. For San Francisco-based candidates: we have a new HQ in the Presidio for optional in-person collaboration opportunities! Our Tech Stack:Frontend: [React, Next.js, Vue]Backend: [Node.js, Mongo]Typescript everywhere💥 The impact you will have Build new products and features 0 to 1 Take ownership of projects from conception all the way to shipping Deliver value to our end users across our entire system Shape our product direction by talking to users and collaborating with other teammates in feature brainstorms/roadmap planning Help us build a great team - interview candidates, refer great engineers, etc. ✅ What we're looking for 3+ years of experience building applications (building your own side projects before graduation counts!) Typescript experience Experience scaling with frontend stack (React, Next.js, etc.) and/or our backend stack (Nodejs, Mongo, AWS) Experience at product-focused startup/scale-up or a high-growth technology company High degree of cross-functional collaboration and leadership. Product managers, designers and business leaders from past roles would speak positively and highly of you Strong sense of ownership, excellent communication, and a proactive mindset 🏆 Pay and benefits The estimated starting base salary range for this role is $160K-190K depending on level, location and experience, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, work from anywhere (remote-first workplace), unlimited PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

👋 About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. 🌎 Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → 🚀 Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. ⭐ Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in 2026 to keep pace with our customer growth. 🌆 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! 🔍 Why we're looking for you We're expanding our People Business Partner team at Owner!In this role, you'll be a key strategic partner, aligning our People Ops initiatives with Owner's business goals. You'll work closely with CX and G&A leadership, supporting teams across each org to drive performance, engagement, and growth. As an embedded partner, you'll act as a trusted advisor and coach - helping leaders build high-performing teams, strengthen culture, and navigate change with confidence. This is an opportunity to make a real impact, shaping how our people strategy scales with the business. At Owner, the People Business Partner role goes far beyond the “traditional” scope - you'll operate much like a Chief of Staff for your business group. If you are looking for an opportunity to make a significant impact within a hyper growth and innovative environment, this is the role for you. This role is 100% remote and can be based anywhere in the United States or Canada.💻 The impact you will have Strategic Partnership: Collaborate with CX + G&A leadership to understand business needs and develop People Ops strategies that drive organizational effectiveness and support rapid growth. Talent Acquisition: Partner with our Talent team to attract and hire top talent at an accelerated rate; develop retention strategies to drive business growth. Employee Development: Design and implement training programs and career development initiatives that equip team members with the skills necessary for success in their roles and support career advancement. Performance Management: Partner with leadership, providing guidance on performance management to foster a culture of accountability and recognition in a high talent density culture. Culture and Engagement: Champion initiatives that promote Owner's values and drive positive workplace culture and employee engagement. Gather and analyze employee feedback to drive improvements. People Ops Analytics: Utilize People Ops metrics and analytics to assess the effectiveness of People Ops programs and make data-driven decisions that align with business objectives. Compliance and Policies: Ensure People Ops practices comply with legal regulations in consideration of a global workforce and develop policies that support the business and meet country specific needs. 👥 Who you'll work with Customer Support Customer Success G&A Biz Ops Marketing Finance ✅ Minimum requirements Minimum of 5 + years of demonstrated experience in People Operations, with a focus on business partnership of the CX & G&A functions, preferably in a start-up environment and supporting a global workforce. Thrives in a dynamic, fast-paced startup environment with the agility and enthusiasm to adapt quickly, tackle diverse challenges, and contribute effectively to a high-energy team. Proven Experience creating and implementing strategies that drive organizational effectiveness. Strong Knowledge and understanding of local legislation as it relates the the U.S. and LATAM (Mexico & Colombia). Spanish speaking a big plus! Expertise in organizational development, including a strong understanding of talent acquisition, employee engagement and performance management. Excellent judgement and problem thinking skills. Proficiency in HR tech stack (preferably Rippling HRIS & Lattice), with the ability to interpret data and drive actionable insights. Excellent communication, interpersonal, and leadership skills with the ability to influence and empower team members at all levels. 🏆 Pay and benefits This role's base salary range budget is $145k-155k USD / $140-150k CAD, plus a generous pre-IPO equity package. Other benefits include comprehensive health coverage, monthly lifestyle stipend, unlimited/flexible PTO - plus extra fun perks! 🚩 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with ************* email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

We're scaling our Customer Marketing function to drive one of the company's very top priorities: retaining and growing our existing customer base. Our restaurants already love the value we deliver, and now we're looking for a Customer Marketing Manager to help them get even more out of the product - whether that's through better onboarding, deeper feature adoption, or ongoing education. If you're excited about helping customers succeed at scale and fueling word-of-mouth growth, this is the role for you. As Customer Marketing Manager, you'll design and execute programs that inspire, educate, and engage our customers - ultimately driving retention and advocacy. You'll work closely with our Customer Success team to build communications and resources that make customers more successful in their day-to-day operations. From lifecycle campaigns and webinars to help center content and CSM enablement, you'll be at the center of how we help customers unlock the full potential of our platform. This role is 100% remote and can be based anywhere in the US or Canada.💥 The impact you will have Lead campaigns (email, push, SMS, webinars) that increase adoption and retention. Partner with Customer Success to develop content and resources that drive product engagement and make restaurants more successful. Launch scalable customer programs that highlight new features, keep customers excited, and improve overall configuration and usage. Build materials that support CSMs in their customer conversations and help customers self-serve through our help center. Track the impact of your initiatives through key metrics like adoption, engagement, and retention. ✅ What we're looking for 4+ years' experience in customer marketing, lifecycle marketing, or product marketing (B2B SaaS or B2C at scale). Proven ability to influence customer behavior through effective content and communications. Strong storyteller with excellent writing skills across channels (email, in-app, webinars, educational content). Comfortable working cross-functionally, especially with Customer Success and Product Marketing. Analytical mindset - able to measure the impact of campaigns and optimize for retention. Excitement to be part of a growing team and help shape the foundation of Customer Marketing at our company. 🏆 Pay and benefits The estimated base salary range for this role is $115k - $140k USD, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!