Ozanam Hall jobs

Job Description Registered Dietitian Come join us at Ozanam Hall Nursing Home of Queens! A Faith-Based, Nonprofit, Short-Term Rehabilitation and Skilled Geriatric Care facility sponsored by the Carmelite Sisters for the Aged and Infirm, we've served the community since 1971. We are a place of life, a place of caring, and more importantly, a true home for our residents. We are seeking to hire a Registered Dietitian. $75K to $80K annually based on skills and experience. Registered Dietitian Qualifications: Active Registered Dietitian Nutritionist (RDN) registration through the Commission of Dietetic Registration of the American Dietetic Association. MS or BS degree plus completion of a dietetic internship program. Minimum of 2 years of experience in Long-Term Care. Knowledge of current best practices in medical nutrition therapy. Strong knowledge of State and Federal regulatory guidelines, MDS and standards impacting Clinical Nutrition department in Long-Term Care. Excellent client services, organization and communication skills are essential. Excellent computer skills with knowledge of Point Click Care. Registered Dietitian Job Summary: Work effectively with the Clinical team to provide comprehensive nutrition support for our acute, and long-term care residents. This is a brief overview of job responsibilities and not intended to be all inclusive. We aim to create a supportive workplace where you are valued, compensated fairly and provided the tools to thrive! Ozanam Hall can offer you: COMPETITIVE COMPENSATION Health (Aetna) and HSA with employer contribution Fully paid Dental and Vision insurance Benefits available 1st of the mo. following 30 days Student Loan Forgiveness Guidance Retirement Plan, Life and Disability Insurance A mission-based approach to providing nursing care Please consider joining our team working where The Difference is Love ℠! Ozanam Hall is an Equal Opportunity Employer and adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class. #OZ2024

Job Details Brooklyn, NY Full Time $19.00 - $19.00 HourlyDescription Child Care Worker REPORTS TO: Shift Leader, Supervisor of Child Care, Director of Clinton Avenue Residence CLASSIFICATION: Full-Time/Part-Time/Contingent EXEMPT/NONEXEMPT: Non-Exempt GENERAL DESCRIPTION: Performs all duties related to the direct care and treatment of residents. Maintains the safety and security of residents, staff and facility. Provides guidance and support to residents. MAJOR DUTIES AND RESPONSIBLITIES: Provide direct supervision and be accountable for whereabouts of residents at all times Manage resident behavior Accurately report resident's adjustment and behavior to case manger, supervisor, shift leader and director, as well as other CCW's Maintain the daily schedule of resident activities Provide safe transportation of residents, as approved by DYFJ Report all unsafe conditions and incidents immediately to the Supervisor and Director Ensure necessary steps are taken in the event of an incident Conduct group and individual counseling with residents Complete searches, including body and property Properly and legibly document all activity, as well as any all concerns, in logbooks Identify and report any unusual occurrences that may effect the general atmosphere of the program Engage residents in recreational, educational and cultural activities Confer regularly with co-workers and appropriate staff regarding any social problems of residents and ensure pertinent information is relayed to appropriate sources Ensure proper care and supervision of agency supplies, equipment and property Complete all necessary paperwork and assignments for each shift Maintain a clean and orderly facility; inside and out Responsible for adhering to all DYFJ, OCFS and LSS regulations Participate in on-going meetings, conferences and training programs as required Perform any and all other tasks as assigned by Supervisor or Director To ensure proper supervision of all residents in our custody, May have to stay past the expiration of one's shift at any given time SUPERVISES: N/A Qualifications QUALIFICATIONS EDUCATION: Minimum high school diploma or equivalent EXPERIENCE: Minimum 1 year related experience in social services, childcare, security, or correctional environment SKILLS & ABILITIES: Excellent written and verbal communication skills Knowledge of Microsoft Office applications Works well with teams Ability to manage time, organize and multi-task Ability to work effectively with at-risk youth and their families Ability to maintain safe and controlled environment Ability to apply training to their work OTHER REQUIREMENTS: Valid NYS driver's license DATE REVISED: 3/23/12

Job Details Bronx, NY Bronx, NY Full Time $64000.00 - $65000.00 Salary/year Description Bilingual Medical Coordinator - Unaccompanied Minors Program REPORTS TO: Lead Medical Coordinator CLASSIFICATION: Full-Time STATUS: Non-Exempt (Salaried) GENERAL DESCRIPTION: Lutheran Social Services of New York's (“LSSNY”) Safe Haven Shelter and Transitional Foster Care Program is a 24-hour program that serves unaccompanied children (UACs) in immigration custody who are awaiting release to their sponsors. The Medical Coordinator is responsible for the oversight, coordination and provision of medical and mental health care of the children in the program including initial medical examinations, screening for infectious diseases, dental screening when applicable, and immunizations. The Medical Coordinator is classified as an essential worker, and as such accepts responsibility for the completion of their critical services to clients, on site, even during times of emergency. These include, but are not limited to, emergencies caused by weather, nationwide pandemics, civil unrest, and domestic threats. MAJOR DUTIES AND RESPONSIBILITIES: • Arrange and coordinate all health services, including urgent, emergent and preventative health services for children in care. • Coordinate the provision of a complete medical examination, including a screening for infectious diseases, as required by ORR, within 48 hours of arrival. • Maintain complete, confidential medical records for children, ensuring appropriate communication of health needs to external providers and LSSNY's staff (case managers, clinicians, education team, and child care workers). • Schedule health care appointments, ensuring qualified interpretation and translation services are in place and coordinate with Child Care Worker teams to ensure transport of minors to providers. • Serve as a liaison with medical, dental, mental health, and pharmacy providers and document interactions for appropriate reporting to ORR. • Monitor the provision of medical care for children in UAC program as well as document all follow-up recommendations and services. • Ensure that all entering female UAC will undergo pregnancy screening and family planning services in accordance with ORR policy. • Communicate all special diets and medication regimens for UAC to all program staff and foster parents, as applicable. • Monitor referrals for specialty care, dental care, and mental health services, including ensuring immunization provision according to CDC catch-up schedule. • Submit all recommended Treatment Authorization Requests to insurance and medical providers in a timely fashion and monitor the system for approval and coordinate any approved follow-up services. • Obtain and maintain up to date medical, dental and mental health appointments and communications, and prescriptions on all medical records. • Administer or oversee the self-administration of medication to children. • Provide billing support to new medical, dental and mental health providers to ensure timely submission of billing and receipt of payment. • Attend Interdisciplinary Team Meetings for UAC program. • Ensure compliance with local, state, and Federal rules and regulations, including but not limited to HIPAA. • Other duties as required by direct supervisor or needs of the program/agency. SUPERVISES: Volunteers Qualifications EDUCATION: • Licensed practical or vocational nurse (LVN/LPN) or higher health-related qualification (e.g., licensed registered nurse (RN) with a bachelor's degree) OR • Bachelor's degree in nursing or other relevant medical or health field EXPERIENCE: • Minimum of 1 year of employment in public health or a healthcare setting with demonstrated experience in care coordination, health administration, or direct clinical care • Experience in a pediatric medical setting (preferred). SKILLS AND ABILITIES: • Strong communication and writing skills • Ability to work collaboratively with consumers and co-workers • Knowledgeable in working with immigrants or youth and children at-risk • Superior organizational skills and experience working with Microsoft Office Applications • Ability to work independently in a fast-paced changing environment with challenges requiring creative and innovative thinking/problem solving skills • Demonstrates ability to enforce policies • Ability to work flexible hours as needed • Bilingual (Spanish) a plus This position's description contains the major responsibilities required to perform this job. These responsibilities may change at any time to meet the needs of our clients, residents or agency.

Job Details Bronx, NY Bronx, NY Full Time $85000.00 - $90000.00 Salary/year Description Bilingual Lead Clinician - Unaccompanied Minors Program REPORTS TO: Assistant Director CLASSIFICATION: Full Time (Management Team) EXEMPT/NONEXEMPT: Exempt GENERAL DESCRIPTION: The Lutheran Safe Haven Shelter and Transitional Foster Care Program is a 24-hour program that serves unaccompanied children (UCs) in immigration custody who are awaiting release to their sponsors. The Lead Clinician is responsible for the oversight and execution of all therapeutic and case management requirements for the shelter and foster care programs. MAJOR DUTIES AND RESPONSIBLITIES include: • Represents Lutheran Social Services of New York's mission, values and ethics; upholds agency Code of Conduct; and ensures adherence to agency policy and procedures by clinical staff. • Provides supervision and support to clinicians via individual sessions, staff meetings and in-house trainings. • Monitors staff fulfillment of caseload assignments. • Approves timecards of clinical staff and addresses any changes in clinical staff schedules. • Performs initial intake and assessment for safety and trafficking concerns within 48 hours of each UC's arrival as needed. • Provides weekly individual counseling to UCs and ongoing crisis intervention as needed. • Provides mental health referrals as needed. • Coordinates clinical services • Participates in the hiring and training process for newly hired clinical staff • Develops group counseling as needed. • Participates in weekly team meetings to provide mental health and educational updates. • Revise and edit clinical staff progress notes and reports • Regularly assesses the safety and well-being of all UCs. • Ensures quality and excellence in service provision. • Participate in a rotating on-call schedule with management team members • Ensures compliance with local, state, and federal rules and regulations, as well as funder's requirements. • Become certified to facilitate trainings in Therapeutic Crisis Intervention (TCI) for all Safe Haven employees • Performs other duties as assigned. SUPERVISES: • Clinicians • Social Work Interns Qualifications EDUCATION: • Master's degree in social work from an accredited university; OR • Master's degree or Ph.D. in psychology, sociology, or other relevant behavioral science in which clinical experience is a program requirement. • Must be a licensed clinical social worker (LCSW) in the state of New York. EXPERIENCE: • Minimum 2 years of post-master's experience providing direct services to immigrant young persons. • Must have supervisory experience. • Knowledgeable about psychotropic medications and familiar with medication risks and side effects • Strong mental health background; highly knowledgeable about mental health diagnoses SKILLS & ABILITIES: • Bilingual in Spanish and English • Excellent speaking, listening, and writing skills • Ability to establish a systematic course of action to accomplish specific objectives, determine priorities and allocate time and resources effectively • Ability to develop and manage social work interns • Ability to effectively meet and communicate face-to-face with Program stakeholders • Detail oriented • Strong interest in working with immigrant young persons • Strong clinical, communication and presentation skills, including the ability to facilitate trainings • Superior organizational skills • Ability to work independently and as part of a team • Experience and facility with Microsoft Office Applications, including Microsoft Word and Excel This position description contains the major responsibilities required to perform this job. These responsibilities may change at any time to meet the needs of our clients, residents or agency.

Job Details Bronx, NY Bronx, NY Full Time $60000.00 - $62000.00 Salary/year Description GENERAL DESCRIPTION: The Safe Haven for Children Program serves young persons in immigration custody who are awaiting release to their sponsors. This is a 24-hour program. The Staff Trainer will be responsible for training staff on local, state, and federal regulations and policies as they relate to the unaccompanied minors program administered by the Office of Refugee Resettlement (ORR). The Staff Trainer will monitor staff compliance with programmatic training requirements. MAJOR DUTIES AND RESPONSIBILITIES: Conduct trainings and orientation sessions for new hires for Safe Haven. Assist the PSA Compliance Manager in conducting the PSASH training to staff. Create and implement training curriculum for Safe Haven staff as required by ORR, OCFS, and other relevant regulatory bodies. Create and maintain PowerPoint presentations for trainings; convert current PowerPoint trainings into voice recorded trainings Ensures compliance with Cooperative Agreement between ORR and LSSNY. Research material for trainings. Regularly enter all required information, data, etc., into program systems/ case files as required by program policies and procedures. Ensure compliance with local, state, and Federal rules and regulations, including but not limited to HIPAA. Ensure that all background clearances are conducted (i.e.: State Central Registry (SCR), Division of Criminal Justice Services (DCJS), etc.). Process and monitor receipt of required certification and recertification documents. Create and maintain a system for staff training records. Send reminders to staff as needed to ensure training requirements are met on time. Attend required meetings and trainings (Administration for Children Services (ACS), Office of Children and Family Services (OCFS), Office of Refugee Resettlement (ORR), etc.). Ensure quality of training being provided to Foster Parents by Foster Parent Trainers; participate in Foster Parent trainings as needed. Perform other duties as required by direct supervisor or needs of the program/agency. SUPERVISES: Volunteers as needed Qualifications EDUCATION/EXPERIENCE: Bachelors degree in social work, communications, or related field Relevant experience preferred SKILLS & ABILITIES: Strong communication and writing skills (in English and Spanish) Ability to work collaboratively with consumers and co-workers Knowledgeable working with immigrant youth and children and families at risk Ability to manage time effectively, multi-task and determine priorities High degree of organization and attention to detail Ability to work independently and as part of a team Resourceful/Solution-focused Ability to work flexible hours as needed, including occasional weekends. Fluency in Spanish preferred but not required. Experience and facility with Microsoft Office Applications

Job Details New York, NY Full Time 4 Year Degree $47000.00 - $50000.00 Salary/year Description Care Management is a team-based, patient-centered approach to health care, whereby all caregivers communicate and interface to address patient needs are addressed in a coordinated, comprehensive manner. The "Care Manager - I" serves children with a “medium” or “low” acuity level, overseeing and providing access to all health services, seeking to maintain patient health and stability and prevent hospitalizations. The Care Manager I is ultimately responsible for the overall provision and coordination of services to assigned caseload. He/she guides program enrollees and their caretakers (legal guardians) through the health care system by assisting with access issues, developing relationships with service providers, and tracking interventions and outcomes. MAJOR DUTIES/ RESPONSIBILITIES: Obtains required Care Management enrollment consents from the individual enrollee or legal guardian. Completes initial and ongoing Child and Adolescent Needs and Strengths (“CANS”) assessments to determine the enrollee's most appropriate level of care management. Creates and implements Individualized Plan of Care for each enrollee on caseload . Through the Individual Plan of Care , the Care Manager: Coordinates provision of services to patients. Supports adherence to treatment recommendations. Monitors and evaluates patient needs, including prevention, wellness, medical, mental health, care transitions, and social and community services where appropriate. Meets client contact requirements (keeping in mind that caseloads may be “blended”): Care Manager - I will have face-to-face visits on a consistent schedule. Meets Care Management documentation requirements in a timely and accurate manner by effectively utilizing the Medicaid Analytics Performance Portal (“MAPP”) and Electronic Health Records (“EHRs”) as needed. Advocates for enrollees - both within the agency and with external service providers. Promotes wellness and prevention by linking enrollees with resources and services based on individual needs and preferences. Educates the enrollee and caregiver on care of chronic conditions and preventive interventions such as immunizations and screening. Helps clients to obtain and maintain public benefits necessary to gain health care services, including Medicaid and cash assistance eligibility, Social Security, SNAP, housing, legal services, employment and training supports, and others. Effectively communicates and shares information with enrollees and their families and other caregivers with appropriate consideration for language, literacy and cultural preferences. Conducts care planning meetings/conferences and serves as an interdisciplinary team member to effectively provide/coordinate comprehensive and holistic care. Identifies available community-based resources and actively manages appropriate referrals, access, engagement, follow-up and coordination of services. In the event of hospital admissions, actively engages in the discharge planning process, ensuring that the patient has all recommended post discharge services in place prior to discharge. Participates in ongoing staff development trainings to enhance skills needed to effectively meet the demands of the Care Manager - I position. Ensures that enrollee has periodic evaluations and follow up treatment for dental, vision and hearing care, following Medicaid EPSDT guidelines. All other duties, as needed by the agency. SUPERVISES: N/A Qualifications Associate's Degree with two years' relevant experience Bachelor of Arts or Science with two years' relevant experience Master's Degree in related field (license preferred) CANS-NY Certified with a score of 70% or higher on exam EXPERIENCE: Expertise and experience in serving children and families involved with child welfare (including preventive services), mental health, healthcare and/or other systems, as well as those with developmental disabilities. Experience providing service coordination and information, linkages, and referrals for community-based services. SKILLS & ABILITIES: Strong computer skills Excellent writing, communication, and organizational skills A passion for serving children and families with special needs Ability to travel to community-based agency offices, participants' communities, and homes within assigned catchment area Receptive to feedback, eager to grow professionally Proven self-management abilities, including meeting deadlines, ensuring compliance with agency policies and procedures, and overseeing complete and timely maintenance of agency records, in accordance with contractual requirements Bilingual is a plus

Job Details Brooklyn, NY Full Time $21.98 - $21.98 HourlyDescription LUTHERAN SOCIAL SERVICES OF NEW YORK Resident Aide/Intake Coordinator REPORTS TO: Shift Leader CLASSIFICATION: Full Time EXEMPT/NONEXEMPT: Non-Exempt (Hourly) GENERAL DESCRIPTION: The Resident Aide/Intake Coordinator supports client wellbeing by welcoming clients and providing a detailed assessment for any economic, social, vocational and/or mental or medical health barriers, and other appropriate services. The Resident Aide/Intake Coordinator assists with clients' basic needs while they are at the Emergency Shelter facility. This is a 24-hour facility. The Resident Aide/Intake Coordinator is classified as an essential worker, and as such, they accept responsibility for the completion of their critical services to clients, on site, even during times of emergency. These include, but are not limited to, emergencies caused by weather, nationwide pandemics, civil unrest, and domestic threat. MAJOR DUTIES AND RESPONSIBLITIES: • Interviews and conducts assessments for incoming clients. • Provides a facility tour and welcome packet. • Overviews expectations for clients' code of conduct during their stay at the Emergency Shelter facility. • Assists in the provision of diligent case management. • Encourages self-sufficiency and independence while simultaneously providing support, as needed. • Documents assessments and other service contacts in client record, according to funder requirements. • Schedules meetings and has ongoing communication with members of the social service team. • Assists with light housekeeping, receiving deliveries, stocking supplies, maintaining inventory records, dispensing toiletries, distributing mail and other general tasks related to clients' basic needs. • Responsible for the food service area and delivering meals to clients. • Assists with client activities. • Assists with client transports. • Maintains telephone coverage by answering phone calls in a timely manner and providing accurate information to callers. • Performs other duties as assigned by the Shelter Director, Assistant Shelter Director (if applicable), Director of Social Services or Shift Leader(s). • Represents Lutheran Social Service of New York's mission, values, ethics, and upholds agency Code of Conduct at all times. SUPERVISES: • No Qualifications QUALIFICATIONS EDUCATION: • High School Diploma or equivalent preferred CERTIFICATION: • Obtain certification for the Food Handler's License from the Department of Health and Mental Hygiene. • Obtain and maintain the NYS Mandated Reporter certification. • Adhere to all city funder training requirements. EXPERIENCE: • Minimum of 2 years in human services preferred. • Working experience and knowledge of issues related to immigration, asylum seekers, homelessness, HIV, substance abuse, mental illness, entitlements, and domestic violence. SKILLS & ABILITIES: • Good spoken and written expression. • Good time management skills, able to handle multiple tasks and assignments at once as well as adhere to the punctuality of a set schedule. • Able to establish therapeutic relationships with clients and positive working relationships within LSSNY and with external agencies. • Sensitive to intersectionality, different cultures, housing equality and a demonstrated ability to work within a social/racial justice framework. • Working knowledge of Microsoft Office (Word and Excel). • Knowledge of CARES system a plus. • Bilingual English/Spanish required. OTHER REQUIREMENTS: • Crisis intervention skills. • Familiarity with Health Insurance Portability and Accountability Act (HIPAA). • Willing to participate in continuing education. • Sensitive to intersectionality, different cultures, housing equality and demonstrated ability to work within a social/racial justice framework. • Expected to remain onsite until officially relieved by a member of the incoming shift to ensure continuous coverage and operational consistency.

Job Details Bronx, NY Bronx, NY Full Time 4 Year Degree $24.00 - $25.00 HourlyDescription Bilingual Shift Leader - Unaccompanied Minors Program REPORTS TO: Shift Leader Supervisor & Assistant Director of Operations CLASSIFICATION: Full Time EXEMPT/NON-EXEMPT: Non-Exempt (Hourly) GENERAL DESCRIPTION: The Safe Haven for Children Program is a 24-hour shelter and transitional foster care program that serves unaccompanied children (UCs) in immigration custody who are awaiting release to their sponsors. Throughout the assigned shift, the Shift Leader provides oversight and support to Youth Care Workers AKA Child Care Workers as well as the young persons in care. The Shift Leader is responsible for ensuring compliance with city, state, federal and agency guidelines. MAJOR DUTIES AND RESPONSIBILITIES: • Provide leadership and supervision of Youth Care Workers throughout each shift. • Provide supervisory meetings and trainings to Youth Care Workers. • Assist in onboarding new staff through training and orientations. • Supervise the coordination and completion of required assignments, activities and appointments for young persons in care. • Ensure adherence to program guidelines and schedules. • Monitor the completion and proper filing/storage of all program documents and incident reports during assigned shift. • Monitor the facility for cleanliness, organization, and safety. • Respond to all incidents immediately; follows the emergency procedure protocol to ensure notification of appropriate parties. • Practice good judgment and decision-making to ensure the safety of staff and young persons in care. • Approve and assists with recreational curriculum completed by Youth Care Workers; ensures timely implementation of recreational activities consistent with ORR policies and procedures. • Supervise and assist with meal preparation for young persons. • Communicate any issues, concerns or emerging trends pertaining to assigned shift to supervisor. • Attend meetings, trainings, and conferences as required. • Ensure that unit keys, cell phones, translator devices, tablets and other items remain in the possession of shelter staff members only. • Provide a stable, abuse- and drug-free environment. • Ensure that Youth Care Workers adhere to OCFS, ORR and agency policies and procedures. • Comply with all mandated training yearly. • On-call 24 hours (where applicable). • Handle all duties specific to the role of a Youth Care Worker • Other duties as required by direct supervisors or needs of the program/agency. SUPERVISES: • Youth Care Workers Qualifications EDUCATION: • High School Diploma/GED • NYC Food Protection Certificate within 120 days of hire • Bilingual in English and Spanish • NY State Security License (preferred) EXPERIENCE: • Two years' experience working with immigrant children or adolescents. • A minimum of one years' supervisory experience. SKILLS, ABILITIES AND OTHER: • Driver's License • Excellent communication and writing skills • Ability to lift at least 30 lbs. consistently • Ability to exercise enormous amount of patience and good judgment • Knowledgeable about working with immigrant youth • Superior leadership and organizational skills: ability to work independently and as part of a team; resourceful; ability to manage time effectively and multi-task; able to motivate team to achieve excellent outcomes • Experience and facility with Microsoft Office Applications • Ability to work flexible hours as needed This position description contains the major responsibilities required to perform this job. These responsibilities may change at any time to meet the needs of our clients, residents or agency.

Job Details Bronx, NY Full Time $49440.00 - $49440.00 Salary/year Description Case Manager REPORTS TO: Shelter Director CLASSIFICATION: Full Time EXEMPT/NONEXEMPT: Non-Exempt Salaried GENERAL DESCRIPTION: The Case Manager promotes client wellness and autonomy through advocacy, assessment, planning, communication, education, resource management, and service facilitation. Case Managers are classified as essential workers, and as such accept responsibility for the completion of their critical services to participants, on site, even during times of emergency. These include, but are not limited to, emergencies caused by weather, nationwide pandemics, civil unrest, and domestic threat. MAJOR DUTIES AND RESPONSIBLITIES: • Carries caseload of approximately 25 families. • Meets with caseload participants weekly and as needed on an individual basis, through assessment with Director. • Links participants with appropriate providers and resources throughout the continuum of health and human services and care settings based on the needs and values of the participants. Escorts participants to scheduled and unscheduled psychiatric/medical care. • Helps to navigate the public assistance system and other city agencies. Ensures families' cash assistance benefits are active. • Ensures that participants receive safe, effective, client-centered, timely, efficient, and equitable care. Maintains a non-judgmental, unbiased approach. • Prioritizes best practices for participant safety and health in the face of immediate crises, through the outreach of qualified emergency responders. • Conduct unit inspections and ensure proper follow-up to findings, assisting participants as needed. • Maintains participant records as “audit-ready” at all times, as required by program funding sources. This includes, but is not limited to, recording progress notes, constructing independent living plans, updating medical and mental health information, and completing psychosocial assessments. • Adheres to confidentiality protocols outlined by the agency. • Works alongside Housing Specialist to determine best exit strategy based on participant individual needs and desires. • Collaborates with ACS when a family is child welfare involved. • Performs other duties as assigned by the Director. • Represents Lutheran Social Service of New York's mission, values, ethics, and upholds agency Code of Conduct at all times. SUPERVISES: • No Qualifications QUALIFICATIONS EDUCATION: • Bachelor's Degree preferred. EXPERIENCE: • Minimum of 2 years in human services • Working experience with families and knowledge of issues related to homelessness, HIV, substance abuse, mental illness, and entitlements. SKILLS & ABILITIES: • Good spoken and written expression. • Good time management skills, able to handle multiple tasks and assignments at once as well as adhere to the punctuality of a set schedule. • Able to establish therapeutic relationships with participants and positive working relationships within LSSNY and with external agencies. • Sensitive to intersectionality, different cultures, housing equality and a demonstrated ability to work within a social/racial justice framework. • Working knowledge of Microsoft Office (Word and Excel). • Knowledge of CARES system a plus. • Bilingual preferred. OTHER REQUIREMENTS: • Crisis intervention skills. • Familiarity with Health Insurance Portability and Accountability Act (HIPAA). • Willing to participate in continuing education. DATE REVISED: 6/24/23

Job Description Maintenance Technician Come join us at Ozanam Hall Nursing Home of Queens! A Faith-Based, Nonprofit, Short-Term Rehabilitation and Skilled Geriatric Care facility sponsored by the Carmelite Sisters for the Aged and Infirm, we've served the community since 1971. We are a place of life, a place of caring, and more importantly, a true home for our residents. We are seeking a Maintenance Technician - Part-Time. This is a Local 342 Union job. Schedule = Midnight to 8am plus weekends and holidays. $20.44 per hour plus 10% shift differential for Night shift. Up to 3 month, Full-Time (5 days/week) paid training session required. Maintenance Technician Requirements: High School or vocational school graduate or equivalent. Experience in carpentry, painting and drywall required. Experience in electrical wiring, fixtures and plumbing required. Experience in operating and maintaining boilers, central A/C, air compressors and pumps required. Up to 3 month, Full-Time (5 days/week) paid training session required. Knowledge and interest in working with elderly residents. Ability to work flexible hours, including weekends and holidays. Maintenance Technician Job Summary: Perform preventive maintenance and repairs on all building equipment. Perform basic carpentry, painting, drywall, and refinishing work as needed. Repair electrical wiring, fixtures and plumbing as needed. Mechanical repairs on items such as hospital beds, lifts, stands, wheelchairs, commercial kitchen equipment, and commercial laundry equipment. Operate and maintain boilers, central A/C, air compressors, pumps, etc. Make necessary adjustments to supply heat, cooking and other services. Assist with snow removal using appropriate equipment, including snowplows. Assist with installation, maintenance, and up-keep of computers. Preventive maintenance on equipment as necessary. This is a brief overview of job responsibilities and not intended to be all inclusive. We aim to create a supportive workplace where you are valued, compensated fairly and provided the tools to thrive! Ozanam Hall can offer you: COMPETITIVE COMPENSATION Student Loan Forgiveness Guidance Paid Sick Time A mission-based approach to providing nursing care Please consider joining our team working where The Difference is Love ℠! Ozanam Hall is an Equal Opportunity Employer and adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class. #OZ2024

Job Description Registered Nurse - RN Unit Manager Come join us at Ozanam Hall Nursing Home of Queens! A Faith-Based, Nonprofit, Short-Term Rehabilitation and Skilled Geriatric Care facility sponsored by the Carmelite Sisters for the Aged and Infirm, we've served the community since 1971. We are a place of life, a place of caring, and more importantly, a true home for our residents. We are seeking a Registered Nurse - RN Unit Manager. Day Shift, Full-Time Annual Salary = $118,000 Registered Nurse - RN Unit Manager Qualifications: Current New York Registered Nurse - RN license. 2 years' experience in LTC/Rehab Facility. 1 year of nursing supervisory experience. Current BLS required. Knowledgeable in MDS 3.0, DOH/CMS regulations and EHR. Registered Nurse - RN Unit Manager Job Summary: Supervise nursing staff as required. Record a resident's medical history accurately. Take and record measurements of blood pressure, temperature, heart rate etc. Observe residents under treatment to identify progress, side-effects of medications etc. Monitor residents' condition including fluid intake and output and compose patient charts. Administer injections, prescribed medications, enemas etc., clean and dress wounds. Collect samples for lab testing as assigned. Provide emotional and psychological support when needed. Communicate with residents' family or friends to provide advice, comfort and release instructions. This is a brief overview of job responsibilities and not intended to be all inclusive. We aim to create a supportive workplace where you are valued, compensated fairly and provided the tools to thrive! Ozanam Hall can offer you: COMPETITIVE COMPENSATION Health (Aetna) and HSA with employer contribution Fully paid Dental and Vision insurance Benefits available 1st of the mo. following 30 days Student Loan Forgiveness Guidance Flexible Spending Account and AFLAC insurances Retirement Plan, Life and Disability Insurance A mission-based approach to providing nursing care Please consider joining our team working where The Difference is Love ℠! Ozanam Hall is an Equal Opportunity Employer and adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class. #OZ2024

Job Details Bronx, NY Full Time 4 Year Degree $57000.00 - $58000.00 SalaryDescription Case Planner (Family Support Services Program) REPORTS TO: Supervisor of Preventive Services CLASSIFICATION: Full Time EXEMPT/NONEXEMPT: Non-Exempt GENERAL DESCRIPTION: The LSSNY Family Support Services Program will provide services tailored to the needs of families and children through case management, resource navigation, service referrals, parenting skills, and support with concrete needs, as well as regular in-home assessments of child safety and well-being. The Case Planner will help parents meet concrete needs; offer peer support, and educate parents about trauma, stress, and attachment. Services will address the individual needs of the child(ren) and the needs of the family members residing with the child(ren) while involving key stakeholders to identify and address behaviors placing children at risk for foster care placement. Case Planners will be expected to integrate a research-informed case practice framework. Services are anticipated to range from 6-12 months. Care Planners are expected to prioritize the assessment and monitoring of child safety, risk and well-being on an ongoing basis. MAJOR DUTIES AND RESPONSIBILITIES: • Promotes a trauma-informed, therapeutic and working relationship with families • Aides in the development of comprehensive assessments to identify the strengths and needs of children and/or parents while providing casework counseling that reinforces safety for children and reduces or eliminates risk factors • Provides solution-based casework by creating a partnership with children and families based on problem consensus, patterns of everyday family life, and targeted solutions specific to the prevention skills needed to create safety and reduce risk • Work effectively in culturally diverse environments and enact a commitment to fairness and to the full participation of all children and family members • Upholds strong collaboration and communication with ACS and other stakeholders throughout the life of the case • Makes diligent efforts to meet the ACS minimum casework contact standards for a caseload of up to 10 families • Meet all documentation and reporting requirements, including those specified in the ACS Preventive Services Quality Assurance Standards and Indicators as well as those mandated by OCFS preventive services regulations. • Adheres to the Children's Services Clinical Diagnostic Team Meeting and Family Team Conference model and incorporates the action plan into case practice • Educates family members on how their behaviors are impacting the family functioning and child welfare involvement • Develop and maintain relationships with external organizations that might help families meet their needs. • Refers to the child/family to appropriate service providers including community- based service organizations as well as city and state agencies, to promote safety and overall well being • Maintains contact with the service providers on a consistent basis for case planning and collaboration • Ensures that documentation is reflective of all case activity, best case practice and entered into the system of record contemporaneously with the event date • Attends and participates in all staff meetings, conferences, and training • Provides case coverage during workers' vacations or other leave • Additional duties/responsibilities as required to meet the needs of the department/agency • Maintain detailed client records in OCFS Connections and PROMIS. • Work in collaboration with other departments, agencies, systems, and institutions to maximize scarce resources. • Regularly assess the safety and well-being of all clients served. • Adhere to the Code of Ethics of the National Association of Social Workers. • Participate in all required LSSNY training. • Ensure compliance with LSSNY, local, state, and Federal rules and regulations. • Other duties as assigned. SUPERVISES: • N/A Qualifications EDUCATION: • BA/BS or MSW in social work or in an equivalent or closely related to human services field EDUCATION: • BA/BS/BSW or MSW/equivalent human service graduate degree. EXPERIENCE: • Minimum of 2 years documented relevant Child Welfare experience. SKILLS & ABILITIES: • Strong communication (listening, speaking, and writing) and presentation skills, including the ability to facilitate training. • Strong problem-solving and analytical skills. • Crisis intervention skills. • Strong assessment skills. • Familiarity with the use of evidence-based practices. • Understanding of child welfare issues and practices. • Knowledgeable about substance use and mental health. • Ability to work independently and in a team/partnership environment, in collaboration with people from all walks of life. • Ability and interest in working with children and families at risk. • Have superior organizational skills and attention to detail. • Ability to prioritize and multi-task. • Have experience and facility with Microsoft Office Applications, OCFS Connections, and PROMIS. • Bilingual in Spanish a plus. DATE REVISED: 2/24/2020

Job Description LPN - Licensed Practical Nurse Come join us at Ozanam Hall Nursing Home of Queens! A Faith-Based, Nonprofit, Short-Term Rehabilitation and Skilled Geriatric Care facility sponsored by the Carmelite Sisters for the Aged and Infirm, we've served the community since 1971. We are a place of life, a place of caring, and more importantly, a true home for our residents. We are seeking to fill the position of Licensed Practical Nurse - LPN. Hourly Pay range = $35.35 to $38.16 based on experience plus an addl. 10% for evening & night shift. All Shifts: Full Time and Part-Time; Every Other Weekend required. Licensed Practical Nurse - LPN Qualifications: Current LPN - Licensed Practical Nurse licensure in the State of New York. Current BLS certification. Minimum of 1 years' experience in a long-term care setting or a new graduate with the desire to learn. Knowledgeable DOH/CMS regulations and Electronic Health Records preferred. Licensed Practical Nurse - LPN Job Summary: Conduct resident rounds daily, reporting problems to nursing supervisor and initiating corrective action immediately. Observe residents under treatment to identify progress, side-effects of medications etc. Monitor residents' condition including fluid intake and output and compose patient charts. Provide emotional and psychological support when needed. Communicate with residents' family or friends to provide advice, comfort and release instructions. This is a brief overview of job responsibilities and not intended to be all inclusive. We aim to create a supportive workplace where you are valued, compensated fairly and provided the tools to thrive! Ozanam Hall can offer you (22.5+ hours/week): COMPETITIVE COMPENSATION Health (Aetna) and HSA with employer contribution Fully paid Dental and Vision insurance Student Loan Forgiveness Guidance Benefits available 1st of the mo. following 30 days Retirement Plan, Life and Disability Insurance A mission-based approach to providing nursing care Please consider joining our team working where The Difference is Love ℠! Ozanam Hall is an Equal Opportunity Employer and adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class. #OZ2024

Job Description CNA - Certified Nursing Assistant Come join us at Ozanam Hall Nursing Home of Queens! A Faith-Based, Nonprofit, Short-Term Rehabilitation and Skilled Geriatric Care facility sponsored by the Carmelite Sisters for the Aged and Infirm, we've served the community since 1971. We are a place of life, a place of caring, and more importantly, a true home for our residents. We are seeking to fill the position of CNA - Certified Nursing Assistant. Hourly Pay range = $22.68 to $25.87 based on experience plus an additional 10% for Evening and Night Shift Differential. Every Other Weekend required. CNA - Certified Nursing Assistant Qualifications: NY CNA - Certified Nursing Assistant License. SNF and LTC experience preferred. CNA - Certified Nursing Assistant Introduction: The CNA will assist residents with activities for daily living (ADL), answer call lights, assist with feeding, collaborate with Nurse and other Certified Nursing Assistants and document all care provided. CNA - Certified Nursing Assistant Job Summary: Answer signal lights and bells to determine resident needs. Assist residents with grooming, oral hygiene, bathing, hair, and incontinence care. Obtain food trays and assist residents with feeding. Assist resident with range of motion exercises. Assist with transport to wheelchair and activity areas. Monitor and record temperature, food and fluid intake and output. Meet the communication needs of resident and family. Communicate changes in residents' clinical condition. This is a brief overview of job responsibilities and not intended to be all inclusive. We aim to create a supportive workplace where you are valued, compensated fairly and provided the tools to thrive! Ozanam Hall can offer you (22.5+ hours/week): COMPETITIVE COMPENSATION Health (Aetna) and HSA with employer contribution Fully paid Dental and Vision insurance Benefits available 1st of the mo. following 30 days Student Loan Forgiveness Guidance Flexible Spending Account and AFLAC insurances Retirement Plan, Life and Disability Insurance A mission-based approach to providing nursing care Please consider joining our team working where The Difference is Love ℠! Ozanam Hall is an Equal Opportunity Employer and adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class. #OZ2024

Job Details Full Time 4 Year Degree $65000.00 - $68000.00 Salary/year Description GENERAL DESCRIPTION: The Clinical Social Worker is responsible for the oversight and execution of all therapeutic, case management and programmatic requirements for the Discrete Medicaid funded Clinic MAJOR DUTIES AND RESPONSIBLITIES: Ensures compliance with local, state, and federal rules and regulations Responsible for conducting individual psychotherapy on a weekly basis and completing all necessary documentation such as psychosocial assessments, treatment plans, progress notes in a timely manner. Provide mental health referrals as needed Regularly assess the safety and well-being of all clients being served Participate in foster parent psycho-education workshops Participate in weekly clinical team meetings to provide mental health updates as well as educational updates on children Work in collaboration with other departments, agencies, systems and institutions to maximize resources Assist in the development of the child's educational plan Attend IEP meetings and/or school related conferences. Advocate for tutorial services as needed Ensure quality assurance and excellence in service provision Participate in required LSSNY trainings Perform other duties as assigned On call 24 hours crisis intervention for child/adolescents and foster parents SUPERVISES: Social Work Interns if qualified Qualifications Ability to work collaboratively with people from all walks of life Strong interest in working with foster care youth and children and families at-risk Strong clinical, communication and presentation skills, including the ability to facilitate trainings Superior organizational skills and an ability to work independently and as part of a team Experience working with Microsoft Office Applications and OCFS Connections Ability to communicate in Spanish (read, write and speak) is a plus EDUCATION: Master's degree in social work from an accredited University LMSW or LCSW required EXPERIENCE: Minimum 2 years post masters experience working with children, families and adolescent populations Knowledge of substance abuse prevention & treatment Knowledgeable of psychotropic medications and familiar with medication risks and side effects Strong mental health background; proficiency in mental health diagnoses SKILLS & ABILITIES: Ability to effectively express ideas using speech, listening and writing skills to influence others and convey Program purpose and goals Ability to establish a systematic course of action to accomplish specific objectives, determine priorities and allocate time and resources effectively Ability to effectively meet and communicate face-to-face with Program stakeholders Ability to work collaboratively toward solutions that generally benefit all involved parties to accomplish overall organization objectives Ability to manage time effectively and determine priorities Detail oriented

Job Details Bronx, NY New York, NY Full Time $58000.00 - $60000.00 Salary/year Description Bilingual Staff Trainer- Unaccompanied Minors Program REPORTS TO: Prevention of Sexual Abuse Compliance Manager CLASSIFICATION: Full Time EXEMPT/NON-EXEMPT: Non-Exempt (salaried) GENERAL DESCRIPTION: The Safe Haven for Children Program serves young persons in immigration custody who are awaiting release to their sponsors. This is a 24-hour program. The Staff Trainer will be responsible for training staff on local, state, and federal regulations and policies as they relate to the unaccompanied minors program administered by the Office of Refugee Resettlement (“ORR”). The Staff Trainer will monitor staff compliance with programmatic training requirements. The Bilingual Staff Trainer is classified as an essential worker, and as such, accepts responsibility for the completion of their critical services to clients, on site, even during times of emergency. These include, but are not limited to, emergencies caused by weather, nationwide pandemics, civil unrest, and domestic threat. MAJOR DUTIES AND RESPONSIBILITIES INCLUDE: • Conduct trainings and orientation sessions for new hires for Safe Haven. • Assist the PSA Compliance Manager in conducting the PSASH training to staff. • Conduct Therapeutic Crisis Intervention trainings. • Provide management team with feedback on the progress of newly hired staff. • Create and implement training curriculum for Safe Haven staff as required by ORR, OCFS, and other relevant regulatory bodies. • Create and maintain PowerPoint presentations for trainings; convert current PowerPoint trainings into voice recorded trainings. • Ensures compliance with Cooperative Agreement between ORR and LSSNY. • Research material for trainings. • Regularly enter all required information, data, etc., into program systems/ case files as required by program policies and procedures. • Ensure compliance with local, state, and Federal rules and regulations, including but not limited to HIPAA. • Ensure that all background clearances are conducted (i.e.: State Central Registry (SCR), Division of Criminal Justice Services (DCJS), etc.). • Process and monitor receipt of required certification and recertification documents. • Create and maintain a system for staff training records. Send reminders to staff as needed to ensure training requirements are met on time. • Attend required meetings and trainings (Administration for Children Services (ACS), Office of Children and Family Services (OCFS), Office of Refugee Resettlement (ORR), etc.). • Ensure quality of training being provided to Foster Parents by Foster Parent Trainers; participate in Foster Parent trainings as needed. • Collaborate with overseeing and accrediting entities (OCFS, ORR, CARF, ICF) during audits and monitoring visits reviewing staff's records as required. • Perform other duties as required by direct supervisor or needs of the program/agency. Qualifications SUPERVISES: • Contractors, Volunteers, and Interns as needed. EDUCATION/EXPERIENCE: • Bachelor's degree. • Relevant experience preferred. SKILLS & ABILITIES: • Strong communication and writing skills (in English and Spanish) • Ability to work collaboratively with consumers and co-workers • Knowledgeable working with immigrant youth and children and families at risk • Ability to manage time effectively, multi-task and determine priorities • High degree of organization and attention to detail • Ability to work independently and as part of a team • Resourceful/Solution-focused • Ability to work flexible hours as needed, including occasional weekends. • Fluency in Spanish preferred but not required. • Experience and facility with Microsoft Office Applications This position description contains the major responsibilities required to perform this job. These responsibilities may change at any time to meet the needs of our clients, residents, or agency.

Job Description Registered Nurse - Staff Development Educator Come join us at Ozanam Hall Nursing Home of Queens! A Faith-Based, Nonprofit, Short-Term Rehabilitation and Skilled Geriatric Care facility sponsored by the Carmelite Sisters for the Aged and Infirm, we've served the community since 1971. We are a place of life, a place of caring, and more importantly, a true home for our residents. We are seeking to fill the position of Nurse Educator - Staff Development - RN. Annual Salary = $105,000 - $115,000. Registered Nurse - Staff Development Educator - RN Qualifications: Current New York RN - Registered Nurse License. Current CPR certification. Minimum of 1 years' experience in nursing supervision or nursing management in a long-term care setting. Minimum of 3 years Long-Term Care experience. Professional attitude, high degree of self-motivation and leadership qualities. Able to read, write, speak and understand English. Registered Nurse - Staff Development Educator - RN Job Summary: Manage educational department activities within rules of the long-term care facility to ensure facility compliance. Plan, implement, direct, and evaluate the education program based on identified resident needs, staff needs, federal, state, and local regulations. Coordinate the orientation program for new staff and other programs. Plan and publish the in-service calendar for all mandatory in-services. Oversee preceptors of new hires. Provide regular continuing education programs for nurses. Conductsan annual competency skills evaluation of nurses in preparation for their performance evaluation. Act as the liaison between the nursing instructors and affiliated students. Maintain a resource center with current geriatric literature and other media. Maintain and submits to HR all training attendance documentation. Compile necessary reports for DPH and other regulatory agencies. Supervise student instructors during any resident contact and care. This is a brief overview of job responsibilities and not intended to be all inclusive. We aim to create a supportive workplace where you are valued, compensated fairly and provided the tools to thrive! Ozanam Hall can offer you: COMPETITIVE COMPENSATION Student Loan Forgiveness Guidance Health (Aetna), Dental, Vision, HSA with employer contribution Benefits available 1st of the mo. following 30 days A mission-based approach to providing nursing care Paid time off Retirement Plan Tuition reimbursement Please consider joining our team working where The Difference is Love ℠! Ozanam Hall is an Equal Opportunity Employer and adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class. #OZ2024

Job Details Brooklyn, NY Full Time $62500.00 - $62500.00 Salary/year Description GENERAL DESCRIPTION: The Clinician promotes client wellness and autonomy through advocacy, assessment, planning, communication, education, resource management, and service facilitation. The schedule for this position is Sunday-Thursday, 9am-5pm. This schedule is subject to change based on program needs. The Clinician is classified as an essential worker, and as such, accepts responsibility for the completion of their critical services to clients on site, even during times of emergency. These include, but are not limited to, emergencies caused by: weather, nationwide pandemics, civil unrest, and domestic threat. MAJOR DUTIES AND RESPONSIBLITIES: · Supports and advocates for residents on client caseload (total number to be determined). · Establishes and maintains therapeutic relationships with clients, maintaining professional boundaries and a non-judgmental, unbiased approach. · Conducts psychosocial assessments of clients. · In conjunction with clients, develops individualized service plans to promote client health, well-being and independence. · Links high risk & geriatric residents (65+) with appropriate providers and resources throughout the continuum of health and human services and care settings, in accordance with residents needs and values. · Provides preventative monitoring of all high risk & geriatric residents in crisis and decompensation to reduce hospitalizations. · Serves as clinical liaison for high risk psychiatric hospitalizations via communication and visits. · Maintains weekly contacts with medical & mental health providers for high risk & geriatric residents. · Monitors medical appointments and escorts residents to scheduled and unscheduled psychiatric/medical care. · Provides medication education and monitoring to high risk & geriatric residents in need of additional support. · Assists residents and their families/caregivers in navigating the elder care system to meet their needs. · Ensures Advance Directives, Healthcare Proxies, and other planning documents are in place to help aging adults maintain their independence and age in place within a supportive setting. · Advocates for safe, effective, client-centered, timely, efficient, and equitable geriatric care to promote aging in place. · Organizes, facilitates, and escorts residents as needed for on/off-site activities. · Manages two or more ongoing groups; tracks client participation. · Conducts monthly unit inspections and ensures proper follow-up to findings, including assisting residents as needed. Maintains the list of high-risk residents, updating the list weekly. Conducts intake interviews for new residents, completing assessments and paperwork in line with program and funder standards. · Maintains client records as audit-ready at all times as required by program funding sources. This includes, but is not limited to, recording progress notes, constructing service plans, updating medical and mental health information, and completing psychosocial assessments. · Handles other job-related duties as assigned by supervisor. Adheres to confidentiality protocols outlined by the agency. Performs other duties as assigned by the Program Director and/or Supervisor of Social Services. · Represents Lutheran Social Service of New Yorks mission, values, and ethics, and upholds agency Code of Conduct at all times. SUPERVISES: · No QUALIFICATIONS EDUCATION: · Masters Degree (MA/MSW) in social work, psychology, sociology or human services. EXPERIENCE: · 2 years experience in case management with a high need population. · Working knowledge of issues related to homelessness, HIV, substance abuse, mental illness, entitlements, and elder care programs. SKILLS & ABILITIES: · Bilingual in Spanish and English preferred. · Strong spoken and written expression. · Strong time management skills; able to handle multiple tasks and assignments at once as well as adhere to the punctuality of a set schedule. · Able to establish therapeutic relationships with residents. · High tolerance and sensitivity for difficult behaviors associated with high risk & geriatric residents. · Able to maintain appropriate boundaries with residents and other staff. Able to cultivate positive working relationships within the Agency and with external agencies. · Crisis Intervention skills. · Willing to participate in continuing education. Flexible; available to work holidays and weekends. Familiar with Health Insurance Portability and Accountability Act (HIPAA). · Proficient in internet navigation, E-mail, Microsoft Excel, and Microsoft Word.

Job Details Brooklyn, NY Full Time $21.00 - $21.98 HourlyDescription LUTHERAN SOCIAL SERVICES OF NEW YORK Resident Aide/Intake Coordinator REPORTS TO: Shift Leader CLASSIFICATION: Full Time EXEMPT/NONEXEMPT: Non-Exempt (Hourly) GENERAL DESCRIPTION: The Resident Aide/Intake Coordinator supports client wellbeing by welcoming clients and providing a detailed assessment for any economic, social, vocational and/or mental or medical health barriers, and other appropriate services. The Resident Aide/Intake Coordinator assists with clients' basic needs while they are at the Emergency Shelter facility. This is a 24-hour facility. The Resident Aide/Intake Coordinator is classified as an essential worker, and as such, they accept responsibility for the completion of their critical services to clients, on site, even during times of emergency. These include, but are not limited to, emergencies caused by weather, nationwide pandemics, civil unrest, and domestic threat. MAJOR DUTIES AND RESPONSIBLITIES: • Interviews and conducts assessments for incoming clients. • Provides a facility tour and welcome packet. • Overviews expectations for clients' code of conduct during their stay at the Emergency Shelter facility. • Assists in the provision of diligent case management. • Encourages self-sufficiency and independence while simultaneously providing support, as needed. • Documents assessments and other service contacts in client record, according to funder requirements. • Schedules meetings and has ongoing communication with members of the social service team. • Assists with light housekeeping, receiving deliveries, stocking supplies, maintaining inventory records, dispensing toiletries, distributing mail and other general tasks related to clients' basic needs. • Responsible for the food service area and delivering meals to clients. • Assists with client activities. • Assists with client transports. • Maintains telephone coverage by answering phone calls in a timely manner and providing accurate information to callers. • Performs other duties as assigned by the Shelter Director, Assistant Shelter Director (if applicable), Director of Social Services or Shift Leader(s). • Represents Lutheran Social Service of New York's mission, values, ethics, and upholds agency Code of Conduct at all times. SUPERVISES: • No Qualifications QUALIFICATIONS EDUCATION: • High School Diploma or equivalent preferred CERTIFICATION: • Obtain certification for the Food Handler's License from the Department of Health and Mental Hygiene. • Obtain and maintain the NYS Mandated Reporter certification. • Adhere to all city funder training requirements. EXPERIENCE: • Minimum of 2 years in human services preferred. • Working experience and knowledge of issues related to immigration, asylum seekers, homelessness, HIV, substance abuse, mental illness, entitlements, and domestic violence. SKILLS & ABILITIES: • Good spoken and written expression. • Good time management skills, able to handle multiple tasks and assignments at once as well as adhere to the punctuality of a set schedule. • Able to establish therapeutic relationships with clients and positive working relationships within LSSNY and with external agencies. • Sensitive to intersectionality, different cultures, housing equality and a demonstrated ability to work within a social/racial justice framework. • Working knowledge of Microsoft Office (Word and Excel). • Knowledge of CARES system a plus. • Bilingual English/Spanish required. OTHER REQUIREMENTS: • Crisis intervention skills. • Familiarity with Health Insurance Portability and Accountability Act (HIPAA). • Willing to participate in continuing education. • Sensitive to intersectionality, different cultures, housing equality and demonstrated ability to work within a social/racial justice framework. • Expected to remain onsite until officially relieved by a member of the incoming shift to ensure continuous coverage and operational consistency.