PM Holdings LLC jobs in Philadelphia, PA - 7 jobs

What You'll Do: You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you'll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader. Here are a few other tasks you'll be responsible for on a daily basis: * Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism * Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards. * Stepping in to complete daily hotel front desk tasks. * Assisting Guest Services Manager with monitoring performance and attendance. * Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and one to three years of related experience. No wallflowers wanted-you must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must. When You're Here: Sometimes you'll be behind a desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

We're looking for an organized and dedicated area Sales Coordinator who will support the sales organization in Philadelphia, PA This individual will keep the team on track throughout the sales processes and coordinate with the hotel operations teams to ensure clients arrive and leave happy. This is the perfect role to get your foot in the door of hotel sales! This position is non-exempt and reports to the Area Director of Sales. The compensation range for this position is $21 - $23 per hour. All applicants must complete the 5-minute Predictive Index Behavioral assessment at the end of the application to be considered. Who We Are * Passionate - about hospitality and fostering an environment where associates will thrive. * Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed. * Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion. * Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change. * A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement. * A company that has a culture of promoting from within. * Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 9 years. What You Will Be Doing * Serve as the liaison between the Sales and Hotel operations team; every day may be a little bit different. * Communicate closely with our clients and make sure all T's are crossed and I's are dotted. * Assist with creative projects, including marketing collateral, invitations, promotions, amenity packages, coordinating events, spreadsheets to keep track of attendees. * Produce various reports across our technology platforms. * Manage reservation entry and build rate codes in our Property Management Systems. * Enter Guest Reservations and Rooming Lists into our Property Management Systems * Respond to telephone/email inquiries, distributing to the appropriate manager. * Communicate with clients and coordinate internally with sales and operations to streamline guest needs. * Ensure seamless execution of site tours, VIP requests, and amenities. * Business development through internet prospecting, networking (collecting business cards from guest services, property, and city events), new business research through various designated sources. * Attend evening sales events now and then because networking is a valuable experience for your future sales career. * Champion our values, vision, and culture. What We're Looking For * A laser focus and a tenacious entrepreneurial spirit. * Organization, detail-oriented, excellent written and verbal communication skills. * Ability to use the tools of our trade: computers, databases, and property management systems. * Willingness to get your hands dirty for the good of the hotel. * Delivery of best-in-class service to our customers and guests. * Experience working in a hotel environment and/or sales (preferred). * Experience managing social media accounts for businesses. (preferred). What's In It for You * Generous health, dental and vision insurance, plus 401K, all available on day 1! * Access to free virtual fitness classes and discounted in-person memberships * Gifted PTO on Day 1 + paid holidays * Paid Parental Leave * Tuition reimbursement opportunities - when you grow, we grow! Non-Negotiables (Our Core Values) * SERVE OTHERS. * LIVE 360. * BUILD A POSITIVE TEAM. * COMMUNICATE * BE WILDLY PASSIONATE. * TAKE OWNERSHIP. * LEARN + INNOVATE. * EMBRACE CHANGE As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels' community. We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related. Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate. This position may require standing and moving at least 50% of the time.

Summary of Essential Job Functions * Promptly and carefully sort soiled ware so that it can be put through the dish or pot machine properly. Quickly wash all ware and replace in storage areas as designated. Physical strength and stamina are essential to this position due to the high activity level. * Keep dish machine properly cleaned and filled with water per hotel standards. * Operate burnishing machine to ensure proper finish on silverware. * De-tarnish/polish silver for proper appearance. * Clean kettles, tilt skillets, pots and pans promptly and completely so cooks can carry out their work. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Abilities Required * Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Knowledge of serviceware and how to maintain it in order to compliment guest experience. Ability to push/pull service carts weighing up to 150 pounds. Ability to transport heavy objects through a crowded room. Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 200lbs. Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: * Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. * You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. * You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: * Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. * You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. * You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Who We Are * A smaller company with the opportunity to get involved in more than just your day-to-day role. * We have an entrepreneurial spirit. We are an independent lifestyle brand that is constantly evolving. We are open-minded individuals who embrace change. * We are collaborative leaders who take ownership of our areas of expertise, yet have an eye on the big picture, the entire hotel experience. * Passionate team looking to expand with authentic and genuine individuals who recognize the importance of team engagement. * A company that has a culture of promoting from within. Guest Services Ambassador We're looking for a Guest Services Ambassador who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team. What You Will Be Doing * Provide exceptional personalized customer service and experiences to guests. * Live like a local. Knowledge of the neighborhood and city. * Think on your feet, use good judgement and problem solve in a fast-paced environment. * Provide support to guest services leaders and the entire hotel team. * Create a warm and welcoming atmosphere. What We're Looking For * Passion for hospitality and providing excellent guest service. This enthusiasm will be apparent from speaking with you. * Exceptional communication skills both verbal and written. * Knowledgeable in Microsoft Office. * Open availability required. Must be prepared to work various shifts including overnight from 11pm - 7am. What's In It for You * Generous health, dental and vision insurance (and more!) available from day 1 * Access to free virtual fitness classes and discounted in-person memberships * Gifted PTO on Day 1 + paid holidays * Paid Parental Leave * Tuition reimbursement opportunities - when you grow, we grow! Non-Negotiables (Our Core Values) * SERVE OTHERS. Have genuine care for others. Work towards a more sustainable future. * LIVE 360. Practice work-life balance. Promote psychological safety. * BUILD A POSITIVE TEAM. Listen to and learn from each other. Embrace our differences. * COMMUNICATE. Share goals and successes. Be honest and straightforward with everyone. * BE WILDLY PASSIONATE. Inspire others with your thirst for excellence. * TAKE OWNERSHIP. Be accountable for your behavior and results. Maximize resources, do more with less. Have integrity and use good judgement. * LEARN + INNOVATE. Treat every day as an opportunity to grow. Be creative and think outside the box. * BE INNOVATIVE. Create new ideas that prove useful. * EMBRACE CHANGE. Remain flexible and agile to thrive in an evolving world. Two more things . . . As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels' community. We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won't be tolerated. It's also illegal.