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Technical Business Analyst jobs at PACCAR

- 46 jobs
  • Service Data Analyst

    Tesla 4.6company rating

    Hayward, CA jobs

    What to Expect Are you an engineer who thrives at the intersection of technology and business-a true techno-commercial enthusiast? Our team is seeking an individual with a strong computer science foundation to bridge the gap between advanced analytics and real-world operational impact. This is a unique opportunity to join a talented, multi-disciplinary team of engineers and see your work directly improve our service operations, product design, and strategic decisions. If you are driven to solve complex problems and translate data into tangible business value, this role is for you. What You'll Do * Advanced Analytics & Dashboarding: Design, build, and maintain advanced analytical dashboards. You will define and track KPIs that measure operational effectiveness, providing real-time visibility for data-backed decision-making across the team * AI Tool Development & Integration: Lead the end-to-end development and integration of AI/ML models to solve critical business challenges. You will identify opportunities, quantify potential benefits in dollar terms, and collaborate with technical teams to deploy solutions in areas like predictive maintenance and automated analytics * Business Case & Impact Analysis: Develop compelling business cases for new technologies, service tools, and operational strategies. You will use financial models like Net Present Value (NPV) to quantify their impact and provide data-driven recommendations for strategic initiatives like make-versus-buy decisions * Data-Driven Engineering Feedback: Partner with diverse engineering disciplines to provide deep, analytical insights that influence product design. Your analysis will help improve serviceability, reduce downtime, and enhance product reliability What You'll Bring * Bachelor's Degree in Computer Science, Data Science, or equivalent experience * Proven, hands-on experience developing and deploying AI/ML models or data-driven software tools * Strong proficiency in Python and relevant data science libraries (e.g., Pandas, Scikit-learn, TensorFlow, PyTorch) * A demonstrated interest and aptitude for business case development and financial modeling (NPV, ROI), with the ability to connect technical solutions to business value * Proficiency in SQL for complex data extraction and manipulation from large datasets * Excellent communication skills and a collaborative mindset, with the ability to thrive in a multi-disciplinary engineering environment Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: * Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction * Family-building, fertility, adoption and surrogacy benefits * Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution * Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA * Healthcare and Dependent Care Flexible Spending Accounts (FSA) * 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits * Company paid Basic Life, AD&D, short-term and long-term disability insurance * Employee Assistance Program * Sick and Vacation time (Flex time for salary positions), and Paid Holidays * Back-up childcare and parenting support resources * Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance * Weight Loss and Tobacco Cessation Programs * Tesla Babies program * Commuter benefits * Employee discounts and perks program Expected Compensation $80,000 - $162,000/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact ************* for additional information or to request accommodations. Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice . Service Data Analyst Tesla participates in the E-Verify Program
    $80k-162k yearly 1d ago
  • Continuous Improvement Analyst

    Modine Manufacturing Company 4.5company rating

    California jobs

    At Modine, we are engineering a cleaner, healthier world. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. More than 13,000 employees are at work in every corner of the globe, delivering the solutions our customers need, where they need them. Our Climate Solutions and Performance Technologies segments support our purpose by improving air quality, reducing energy and water consumption, lowering harmful emissions and enabling cleaner running vehicles and environmentally-friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (USA), with operations in North America, South America, Europe and Asia. For more information about Modine, visit *************** Position Description The Continuous Improvement Analyst will play a critical role in driving operational excellence across manufacturing and service operations. This position focuses on identifying inefficiencies, implementing Lean methodologies, and supporting strategic initiatives that enhance productivity, quality, and customer satisfaction. The ideal candidate is a proactive problem-solver with strong analytical skills and experience in process optimization within manufacturing. Key Responsibilities * Analyze and improve operational processes to enhance throughput, reduce waste, and optimize resources utilization. * Lead root cause analysis and corrective action initiatives for production and logistics issues. * Support the deployment of Lean, Six Sigma, and continuous improvement methodologies. * Collaborate with cross-functional teams including Facilities, IT, Logistics, and Operations to implement scalable solutions. * Develop and maintain standard work, process documentation, and training materials. * Utilize data analytics tools to monitor performance metrics and identify improvement opportunities. * Participate in new equipment installations, layout planning, and capacity modeling. * Ensure compliance with safety, environmental, and quality standards. * Other job duties as assigned. Required Education & Qualifications * Minimum 3 years of experience in an industrial or manufacturing environment. * Proficiency in process mapping, time studies, and data analysis. * Working knowledge of Lean Manufacturing and Six Sigma principles. * Strong communication and project coordination skills. * Ability to work effectively both independently and as part of a team. * Proficiency in Microsoft office package tools including Power Apps and Power Bi * Bachelor's degree in Mechanical, Industrial, Manufacturing Engineering or a related field. Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.
    $60k-76k yearly est. 3d ago
  • Business Application Analyst

    True North Consultants 4.4company rating

    Findlay, OH jobs

    We are seeking an experienced Business Application Analyst to drive the implementation and support of innovative technology solutions across the organization. This role is crucial in enhancing business processes through effective application management, integration, and support. The ideal candidate will have a strong foundation in business processes and systems with a focus on manufacturing and distribution/warehousing processes. Key Responsibilities: Develop and support cost-effective technology solutions that align with business strategies and initiatives. Manage the deployment, monitoring, and maintenance of applications, ensuring optimal performance in a 24/7 production environment. Collaborate with teams to identify and champion technology solutions that address business needs, considering risk, cost, and ROI. Lead projects to implement new systems, policies, and processes that enhance business profitability and efficiency. Ensure the integrity, confidentiality, and availability of company information through robust IT practices. Provide continuous support, including 24/7 on-call coverage for critical events. Communicate IT capabilities effectively to guide continuous improvement efforts and provide necessary training to team members. Act as a liaison with third-party vendors for support and perform additional duties as required. Required: Minimum of a High School Diploma required; Associate's or Bachelor's degree in IT or related field preferred 8+ years of work experience with at least 5 years in a similar role Strong understanding of manufacturing, warehousing business processes. Prior experience navigating systems that include WMS, MRP, CRM, EDI, and ERP A working knowledge of SQL; able to generate SQL Queries and reports Proficient in Microsoft environments and industry-standard tools including the MS-Office Suite Excellent organizational, analytical, and project management skills with a keen attention to detail. Exceptional communication skills, capable of presenting ideas in a business-friendly manner. Self-motivated with the ability to prioritize tasks effectively in a fast-paced environment. Desired: Prior experience in a batch manufacturing environment Basic knowledge of Server Administration and Active Directory Power BI Bar Code Systems EDI Join a team where you can leverage your expertise and make a significant impact on the business' technology landscape. This is a unique opportunity to work with cutting-edge applications in a dynamic and fast-paced environment.
    $80k-117k yearly est. 60d+ ago
  • E-Commerce Sales Analyst and Content Manager

    K&N Engineering Inc. 4.7company rating

    Riverside, CA jobs

    Are you ready to take on a dynamic and rewarding role at the helm of K&N brand's online success? As the E-Commerce Sales and Content Manager, you will play a pivotal role in overseeing and coordinating strategic initiatives for K&N brands across various online channels. Your multifaceted responsibilities will encompass key account management, data analysis, and catalog maintenance to optimize our presence and drive growth across crucial retail partners. Essential Duties & Responsibilities: Digital Presentation and Catalog Maintenance: Take charge of executing the digital presentation of K&N brands on Amazon, Lowes.com and other E-Commerce sites. Ensure consistency of K&N brands/product pages across different online platforms. Sales Plans and Programs: Develop and implement sales plans and programs to achieve the company's annual sales objectives. Collaborate with the Marketing team to implement the 12-month marketing calendar and special marketing initiatives. Key Account Management: Forge and nurture strong relationships with key automotive internet resellers, including Summit Racing, JEGS, Turn 5 and others. Serve as the main point of contact, addressing their needs and exploring opportunities to enhance partnerships for mutual success. Data Analysis and Insights: Procure, update, catalog and analyze product information, imagery and digital content for all Internet Reseller Accounts. Utilize data to understand and manage the E-Commerce channel effectively. Analyze site metrics, customer feedback, and other data to identify opportunities for improvement and revenue growth. Coordination and Cross-Functional Collaboration: Partner with various departments, including Marketing, Customer Service, Finance and Supply Chain, to ensure deadlines are met for digital needs and to deliver on the objectives outlined in the Annual Sales Targets. Experience, Skills & Education: 2+ years of experience in sales and E-Commerce management, preferably in the automotive space. Proficiency in Microsoft Suite, particularly Excel (pivot tables, v-lookup, etc.). Strong data management skills and comfort working with large amounts of data. Excellent communication skills (verbal, listening and written). Experience with E-Commerce platforms like Amazon Vendor Central is preferred. Understanding of Digital Marketing and E-Commerce Sales. Marketshare data provider experience is preferred. (Stackline, Edge, CommerceIQ, etc.). Comfortable working in a remote team setting.
    $60k-76k yearly est. Auto-Apply 60d+ ago
  • Lead Business Intelligence Analyst

    Divergent 4.3company rating

    Torrance, CA jobs

    Divergent is a technology company that has architected, invented, built, and commercialized an end-to-end factory system called the Divergent Adaptive Production System (DAPS™) that comprehensively uses machine learning to optimally engineer, additively manufacture, and flexibly assemble complex integrated vehicle structures and subsystems. Products created using DAPS are superior in performance, lower in cost, rapidly customizable to meet mission and customer-specific requirements, faster to market, and scalable on demand to high volume production. Divergent is a qualified Tier 1 supplier to global automotive OEMs, and Divergent is now expanding to support mission critical needs in the Aerospace and Defense sector. Join us to be a part of this transformative journey, where your impact will shape the future of technology and production. Purpose We are seeking a talented and experienced Lead Business Intelligence Analyst to join our team. In this role, you will be responsible for spearheading the development and implementation of strategic business intelligence initiatives that drive data-driven decision-making across the organization. You will be responsible for analyzing data about Divergent's current and future customer landscapes, developing, and maintaining reports and tools that provide informed recommendations to drive smart business decision-making, creating robust and reliable data architecture, and implementing new processes that dramatically improve departments' functional efficiencies. You will work cross-functionally with Business Development, Program Management, Supply Chain, Planning, Engineering, Manufacturing, and Quality professionals to lead initiatives to address Planning, Programs, Production, and Quality performance to meet enterprise established KPIs, provide strategic guidance on process improvement initiatives that support the achievement of strategic objectives defined in the company's Annual Operating Plans, promote speed of innovations and operational excellence, and develop strong business strategies to create synergies within organizations. This role will report to the Business Intelligence Lead. The ideal candidate is self-motivated, independent, detail-oriented, hands-on, and able to respond quickly in a fast-moving environment. We value leadership skills and those who conduct all activities with the highest of integrity. The Role Able to quickly develop a holistic understanding of the entire DAPS business enterprise and its current workflows and systems, primarily where sales, demand planning, operations planning, and program management intersects with manufacturing, production, and quality. Manage BI projects from inception to completion, including scope definition, resource allocation, timeline management, delivery, ongoing maintenance, and reporting to executives. Construct visually intuitive analytical reports that effectively synthesize large datasets and deliver outputs that are immediately actionable to drive quantifiable improvements. Develop leading and trailing metrics and corresponding dashboards for the Program Management, Production, and Quality organizations, effectively visualizing the real-time health of its associated operations. Develop and maintain data models that support complex simulations and predictive analytics. Utilize data modeling techniques to design efficient data structures and schemas for BI applications. Create, maintain, and deliver work instructions and training material to stakeholders and users of tools and dashboards, and assist in implementing improvements overtime. Collaborate with the Software Team, Data Engineers, and IT to oversee the development of sustainable and scalable data architecture, ETL processes, and data warehousing solutions. Participate in regular cross-functional internal reviews with team leaders to ensure that program deliverables and milestones are well understood and schedules support customer requirements. Stay current with industry trends, emerging technologies, and best practices in business intelligence. Basic Qualifications Ability to lawfully access information and technology that is subject to US export controls. Bachelor's degree in a related field such as Business Analytics, Data Science, Economics, Management Information Systems, Computer Science, or Math. 7+ years of experience in business intelligence or data analysis roles (advanced degrees can count towards years of experience). Demonstrated ability with BI tools such as Tableau, Power BI, and Looker. Demonstrated ability with use of SQL and advanced functionality of MS Excel Demonstrated experience using Python, Java, Ruby, or other similar programming languages. Strong understanding of data warehousing, ETL processes, and data modeling. Solid interpersonal and communication skills, a motivated self-starter who meets deadlines and works well in cross-functional teams. Ability to translate technical concepts to non-technical audiences for stakeholders internal and external to the organization. Capability and desire to gather business requirements from stakeholders and take a project from initial concept to finished product providing value to the company. Preferred Qualifications Demonstrated experience in a start-up, consulting, or similar high-growth, fast-paced, rapidly changing environment. Experience working with highly dynamic operations teams and MES tools (work order / purchase order / outsourcing / ticketing, asset capacity analysis, inventory management, shop floor management) used in a smart factory. Experience interfacing with engineering and manufacturing groups to understand system designs and the associated constraints. Graduate degree in Management Information Systems, Computer Science, Business Analytics, Data Science, Economics, Math, or related fields. Work Environment This role is on-site at our Torrance, CA headquarters. Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts. Adhere to all statutory and regulatory requirements under code 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Pay Range $141,400 - $194,400 USD What We Offer: Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions. Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time. Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind. Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance. Collaborative and High-Performing Environment: Join our collaborative, dynamic, and high-performing team within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, fostering innovation, and integrating people and technology to reduce our footprint. Equal Employment Opportunity Divergent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected characteristic. Divergent provides affirmative action in employment for qualified Individuals with Disabilities and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. EEO Poster In order to adjust to changes in our business, it may become necessary to add, remove or modify certain duties and responsibilities, or to reassign you to another job position. From time to time you may be asked to work on special projects or to assist with other work. Your cooperation and assistance in performing such additional work is expected. E-Verify: Right to Work Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate's eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees. Eligibility to Work Poster (English) | Eligibility to Work Poster (Spanish) Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO) Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), we will consider for employment qualified applicants with arrest and conviction records. No agencies, no solicitations, and no calls please.
    $141.4k-194.4k yearly Auto-Apply 60d+ ago
  • Oracle Financials Business Analyst

    BBB Industries LLC 4.3company rating

    Irving, TX jobs

    The Oracle Financials Business Analyst is responsible for supporting, maintaining, and enhancing Oracle eBusiness Suite (EBS) and related financial systems. This role serves as a key liaison between IT and business users, addressing day-to-day issues, gathering and documenting business requirements, and implementing new solutions that align with strategic objectives. The position is primarily focused on support but also includes involvement in project-based initiatives such as system upgrades and new implementations. The Analyst will work closely with finance business stakeholders and internal IT teams to ensure continuous improvement and delivery of best-in-class solutions. Responsibilities * Support daily operations of Oracle EBS financial modules in collaboration with IT and business teams. * Analyze business processes and identify opportunities for improvement using standard Oracle functionalities. * Document business requirements and configurations using Oracle AIM templates (e.g., RD.050, BR.100, MD.050). * Configure Oracle applications and design customizations or extensions when required. * Provide end-user support and training for new implementations or changes. * Manage change requests in coordination with business leads for system updates or data fixes. * Troubleshoot issues, identify root causes, and deliver effective solutions in a timely manner. * Ensure system reliability, performance, and security through proactive monitoring and best practices. * Research and assess third-party solutions and technologies that could enhance current systems. * Stay current with Oracle application updates, patches, and industry best practices. * Adhere to IT policies, compliance regulations, and software licensing agreements. Minimum Qualification * Bachelor's degree in computer science, Information Technology, or a related field. * Minimum 8 years of experience in Information Technology, with a focus on business analysis. * At least 5 years of experience working with Oracle eBusiness Suite (R12), particularly in financial modules such as: * Accounts Receivable (AR) * Accounts Payable (AP) * General Ledger (GL) * Cash Management * Fixed Assets (FA) * Hands-on experience in configuring and supporting Oracle EBS R12 environments. * Strong understanding of core financial processes: chart of accounts, invoices, payments, vendor management, and compliance. * Experience working in a fast-paced environment, managing multiple assignments simultaneously. * Background in IT and business processes within a manufacturing setting. * Excellent written and verbal communication skills, with the ability to effectively interface with stakeholders at all levels.
    $58k-83k yearly est. Auto-Apply 60d+ ago
  • Business Operations Analyst

    ALH Corporate 3.9company rating

    Houston, TX jobs

    Job DescriptionBusiness Operations Analyst American Liberty Hospitality American Liberty Hospitality (ALH) is a Texas-based hospitality management and development company with over 50 years of proven success with over 20 hotels under management and growing. Our diverse portfolio includes award-winning full-service, select-service, extended-stay, and lifestyle hotels under leading brands such as Hilton, Marriott, IHG, and others. ALH is recognized for delivering exceptional guest experiences, fostering career growth for associates, and generating strong returns for ownership groups. Guided by our values-Be Passionate, Spread Hospitality, Appreciate People, Do the Right Thing, Create Value, and Give Back-we combine the strength of global brands with the agility and accountability of a privately held company. Position Summary This role will help drive smarter decisions by the management team, automate key workflows, and connect critical business systems across sales, operations, and accounting. The ideal candidate is naturally curious, constructively challenging, and highly collaborative, driven to uncover root causes and deliver process and analytics solutions that create meaningful, measurable results. Key Responsibilities Data Strategy & Reporting Develop dashboards and recurring reports to monitor KPIs across properties Monitor and report on key hospitality performance metrics (KPIs), uncover trends, and shape strategies in collaboration with the ALH team to drive results. Brand & Partner Collaboration Collaborate with Hilton and other brand partners to implement initiatives that enhance operations and elevate guest experience. Participate in cross-functional projects, ensuring ALH properties are always on the forefront of brand and enterprise initiatives. Tech & System Integration Implement strategies to integrate disparate data sources for more comprehensive reporting. Track and report support activities through Nutshell CRM, MS Teams, and other platforms to share meaningful insights with our Hotel Leader Support team. Project Management Lead high-impact projects from ideation to implementation including operations audits, labor optimization, and brand compliance scheduling. Collaborate with management on data-driven strategies to boost efficiency and guest satisfaction. How You'll Work With Us Partner closely with our hotel leaders and corporate support team to drive portfolio-wide performance. Share insights with teams to help shape the tools and resources hotel leaders rely on every day. What You'll Own Delivering actionable insights that align with ALH's strategic priorities. Turning performance data into meaningful recommendations that help hotels win in their markets. Ensuring hotel leaders have the tools and confidence to deliver best in class performance. Qualifications Bachelor's degree in Business, Hospitality Management, or related field (or equivalent experience). Strong data skills and advanced experience in tools including Excel and BI software (e.g., Tableau, Power BI); ability to query and mine various data sources. Experience influencing cross-functional teams and stakeholders. SQL or basic querying skills are a plus but not required. Experience managing multiple, concurrent projects. Hotel experience is not required, just a passion for processes, tech, and problem-solving. Compensation & Benefits Competitive executive compensation package with performance incentives. Comprehensive benefits including health, dental, vision, life, disability, and 401(k). Opportunity to contribute at a senior leadership level within a respected, growing, and value-driven organization.
    $48k-71k yearly est. 4d ago
  • Business Operations Analyst

    ALH Corporate 3.9company rating

    Houston, TX jobs

    American Liberty Hospitality American Liberty Hospitality (ALH) is a Texas-based hospitality management and development company with over 50 years of proven success with over 20 hotels under management and growing. Our diverse portfolio includes award-winning full-service, select-service, extended-stay, and lifestyle hotels under leading brands such as Hilton, Marriott, IHG, and others. ALH is recognized for delivering exceptional guest experiences, fostering career growth for associates, and generating strong returns for ownership groups. Guided by our values-Be Passionate, Spread Hospitality, Appreciate People, Do the Right Thing, Create Value, and Give Back-we combine the strength of global brands with the agility and accountability of a privately held company. Position Summary This role will help drive smarter decisions by the management team, automate key workflows, and connect critical business systems across sales, operations, and accounting. The ideal candidate is naturally curious, constructively challenging, and highly collaborative, driven to uncover root causes and deliver process and analytics solutions that create meaningful, measurable results. Key Responsibilities Data Strategy & Reporting Develop dashboards and recurring reports to monitor KPIs across properties Monitor and report on key hospitality performance metrics (KPIs), uncover trends, and shape strategies in collaboration with the ALH team to drive results. Brand & Partner Collaboration Collaborate with Hilton and other brand partners to implement initiatives that enhance operations and elevate guest experience. Participate in cross-functional projects, ensuring ALH properties are always on the forefront of brand and enterprise initiatives. Tech & System Integration Implement strategies to integrate disparate data sources for more comprehensive reporting. Track and report support activities through Nutshell CRM, MS Teams, and other platforms to share meaningful insights with our Hotel Leader Support team. Project Management Lead high-impact projects from ideation to implementation including operations audits, labor optimization, and brand compliance scheduling. Collaborate with management on data-driven strategies to boost efficiency and guest satisfaction. How You'll Work With Us Partner closely with our hotel leaders and corporate support team to drive portfolio-wide performance. Share insights with teams to help shape the tools and resources hotel leaders rely on every day. What You'll Own Delivering actionable insights that align with ALH's strategic priorities. Turning performance data into meaningful recommendations that help hotels win in their markets. Ensuring hotel leaders have the tools and confidence to deliver best in class performance. Qualifications Bachelor's degree in Business, Hospitality Management, or related field (or equivalent experience). Strong data skills and advanced experience in tools including Excel and BI software (e.g., Tableau, Power BI); ability to query and mine various data sources. Experience influencing cross-functional teams and stakeholders. SQL or basic querying skills are a plus but not required. Experience managing multiple, concurrent projects. Hotel experience is not required, just a passion for processes, tech, and problem-solving. Compensation & Benefits Competitive executive compensation package with performance incentives. Comprehensive benefits including health, dental, vision, life, disability, and 401(k). Opportunity to contribute at a senior leadership level within a respected, growing, and value-driven organization.
    $48k-71k yearly est. 60d+ ago
  • People Analytics Consultant

    General Motors 4.6company rating

    Sacramento, CA jobs

    **The Role:** **GM's People Analytics** **CoE** is looking for a **People Analytics Consultant** to join its People Analytics Consulting team. In this role, you will be responsible for delivering actionable, business-driven people insights that inform strategic talent decisions, improve organization effectiveness, and drive positive employee experience. Your strong consulting and analytical skills, ability to translate data into actionable insights, and a very good understanding of HR data will help us advance our analytics capabilities and enable data-driven decisions. **What is in it for you?** You will have a chance to influence our talent strategy, help design insights that matter, and be part of a great team that puts innovation and curiosity at the center of everything we do. **Responsibilities:** + Lead complex people analytics projects from hypothesis development through insight delivery while providing ongoing consultative support to your assigned HR stakeholder groups on data-driven insights, project ROI, and recommendations by leveraging our tools and data. + Identify and provide key insights and recommendations around organizational health, including hiring and retention, internal mobility, workforce and talent planning, employee experience, market insights, and more. + Grow strong relationships within your assigned HR leaders and stakeholder groups, develop a deep understanding of their current business challenges, and proactively seek out ways to add value through analytics products + Lead cross-functional projects and special initiatives as needed to support the organization. + Manage client expectations while prioritizing the most impactful work for GM. + Develop simple, actionable, data-driven recommendations and support your stakeholders through implementation of these recommendations. + Drive adoption and usage of current and future People Analytics solutions. Inform requirements for analytics solutions roadmap and future enhancements based on your ongoing stakeholder feedback. **Requirements:** + 8+ years of client-facing (internal or external) People Analytics, or Human Capital Consulting experience + Highly data-driven, consultative, passionate about data storytelling, a great communicator who can influence executive stakeholders by translating data into insights and solutions for their business problems + Strong understanding of HR data and HR employee lifecycle processes (talent acquisition, talent development, workforce planning, internal mobility, org design, employee listening, L&D, etc.) + Familiarity with inferential statistics techniques (e.g., correlation, regression) and how they apply in context + Strong data analytics skills with the ability to leverage multiple internal and external data sources to enable data-driven insights and inform strategic talent decisions + Degree with a quantitative focus (e.g., Mathematics, Statistics, IO Psychology) and/or a degree in HR is a plus + Experience using SQL, R, Python for data analysis and Power BI for visualizations is a plus **Compensation:** The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. + The salary range for this role is $149,500 - $229,100. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. + Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. + Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as remote. This means the selected candidate may be based anywhere in the country of work and is not expected to report to a GM worksite unless directed by their manager. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Benefits Overview** From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (************************************************************* . **Non-Discrimination and Equal Employment Opportunities (U.S.)** General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (********************************************* . **Accommodations** General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at ************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company (************************************************** **Our Culture** **How we hire (************************************************ Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations (******************************************** We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) (*********************************************** . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest. The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
    $149.5k-229.1k yearly 27d ago
  • People Analytics Consultant

    General Motors 4.6company rating

    Mountain View, CA jobs

    The Role: GM's People Analytics CoE is looking for a People Analytics Consultant to join its People Analytics Consulting team. In this role, you will be responsible for delivering actionable, business-driven people insights that inform strategic talent decisions, improve organization effectiveness, and drive positive employee experience. Your strong consulting and analytical skills, ability to translate data into actionable insights, and a very good understanding of HR data will help us advance our analytics capabilities and enable data-driven decisions. What is in it for you? You will have a chance to influence our talent strategy, help design insights that matter, and be part of a great team that puts innovation and curiosity at the center of everything we do. Responsibilities: Lead complex people analytics projects from hypothesis development through insight delivery while providing ongoing consultative support to your assigned HR stakeholder groups on data-driven insights, project ROI, and recommendations by leveraging our tools and data. Identify and provide key insights and recommendations around organizational health, including hiring and retention, internal mobility, workforce and talent planning, employee experience, market insights, and more. Grow strong relationships within your assigned HR leaders and stakeholder groups, develop a deep understanding of their current business challenges, and proactively seek out ways to add value through analytics products Lead cross-functional projects and special initiatives as needed to support the organization. Manage client expectations while prioritizing the most impactful work for GM. Develop simple, actionable, data-driven recommendations and support your stakeholders through implementation of these recommendations. Drive adoption and usage of current and future People Analytics solutions. Inform requirements for analytics solutions roadmap and future enhancements based on your ongoing stakeholder feedback. Requirements: 8+ years of client-facing (internal or external) People Analytics, or Human Capital Consulting experience Highly data-driven, consultative, passionate about data storytelling, a great communicator who can influence executive stakeholders by translating data into insights and solutions for their business problems Strong understanding of HR data and HR employee lifecycle processes (talent acquisition, talent development, workforce planning, internal mobility, org design, employee listening, L&D, etc.) Familiarity with inferential statistics techniques (e.g., correlation, regression) and how they apply in context Strong data analytics skills with the ability to leverage multiple internal and external data sources to enable data-driven insights and inform strategic talent decisions Degree with a quantitative focus (e.g., Mathematics, Statistics, IO Psychology) and/or a degree in HR is a plus Experience using SQL, R, Python for data analysis and Power BI for visualizations is a plus Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. The salary range for this role is $149,500 - $229,100. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as remote. This means the selected candidate may be based anywhere in the country of work and is not expected to report to a GM worksite unless directed by their manager. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at ************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
    $149.5k-229.1k yearly Auto-Apply 28d ago
  • People Analytics Consultant

    General Motors 4.6company rating

    Mountain View, CA jobs

    **The Role:** **GM's People Analytics** **CoE** is looking for a **People Analytics Consultant** to join its People Analytics Consulting team. In this role, you will be responsible for delivering actionable, business-driven people insights that inform strategic talent decisions, improve organization effectiveness, and drive positive employee experience. Your strong consulting and analytical skills, ability to translate data into actionable insights, and a very good understanding of HR data will help us advance our analytics capabilities and enable data-driven decisions. **What is in it for you?** You will have a chance to influence our talent strategy, help design insights that matter, and be part of a great team that puts innovation and curiosity at the center of everything we do. **Responsibilities:** + Lead complex people analytics projects from hypothesis development through insight delivery while providing ongoing consultative support to your assigned HR stakeholder groups on data-driven insights, project ROI, and recommendations by leveraging our tools and data. + Identify and provide key insights and recommendations around organizational health, including hiring and retention, internal mobility, workforce and talent planning, employee experience, market insights, and more. + Grow strong relationships within your assigned HR leaders and stakeholder groups, develop a deep understanding of their current business challenges, and proactively seek out ways to add value through analytics products + Lead cross-functional projects and special initiatives as needed to support the organization. + Manage client expectations while prioritizing the most impactful work for GM. + Develop simple, actionable, data-driven recommendations and support your stakeholders through implementation of these recommendations. + Drive adoption and usage of current and future People Analytics solutions. Inform requirements for analytics solutions roadmap and future enhancements based on your ongoing stakeholder feedback. **Requirements:** + 8+ years of client-facing (internal or external) People Analytics, or Human Capital Consulting experience + Highly data-driven, consultative, passionate about data storytelling, a great communicator who can influence executive stakeholders by translating data into insights and solutions for their business problems + Strong understanding of HR data and HR employee lifecycle processes (talent acquisition, talent development, workforce planning, internal mobility, org design, employee listening, L&D, etc.) + Familiarity with inferential statistics techniques (e.g., correlation, regression) and how they apply in context + Strong data analytics skills with the ability to leverage multiple internal and external data sources to enable data-driven insights and inform strategic talent decisions + Degree with a quantitative focus (e.g., Mathematics, Statistics, IO Psychology) and/or a degree in HR is a plus + Experience using SQL, R, Python for data analysis and Power BI for visualizations is a plus **Compensation:** The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. + The salary range for this role is $149,500 - $229,100. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. + Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. + Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as remote. This means the selected candidate may be based anywhere in the country of work and is not expected to report to a GM worksite unless directed by their manager. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Benefits Overview** From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (************************************************************* . **Non-Discrimination and Equal Employment Opportunities (U.S.)** General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (********************************************* . **Accommodations** General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at ************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company (************************************************** **Our Culture** **How we hire (************************************************ Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations (******************************************** We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) (*********************************************** . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest. The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
    $149.5k-229.1k yearly 27d ago
  • People Analytics Consultant

    General Motors 4.6company rating

    Olympia, WA jobs

    **The Role:** **GM's People Analytics** **CoE** is looking for a **People Analytics Consultant** to join its People Analytics Consulting team. In this role, you will be responsible for delivering actionable, business-driven people insights that inform strategic talent decisions, improve organization effectiveness, and drive positive employee experience. Your strong consulting and analytical skills, ability to translate data into actionable insights, and a very good understanding of HR data will help us advance our analytics capabilities and enable data-driven decisions. **What is in it for you?** You will have a chance to influence our talent strategy, help design insights that matter, and be part of a great team that puts innovation and curiosity at the center of everything we do. **Responsibilities:** + Lead complex people analytics projects from hypothesis development through insight delivery while providing ongoing consultative support to your assigned HR stakeholder groups on data-driven insights, project ROI, and recommendations by leveraging our tools and data. + Identify and provide key insights and recommendations around organizational health, including hiring and retention, internal mobility, workforce and talent planning, employee experience, market insights, and more. + Grow strong relationships within your assigned HR leaders and stakeholder groups, develop a deep understanding of their current business challenges, and proactively seek out ways to add value through analytics products + Lead cross-functional projects and special initiatives as needed to support the organization. + Manage client expectations while prioritizing the most impactful work for GM. + Develop simple, actionable, data-driven recommendations and support your stakeholders through implementation of these recommendations. + Drive adoption and usage of current and future People Analytics solutions. Inform requirements for analytics solutions roadmap and future enhancements based on your ongoing stakeholder feedback. **Requirements:** + 8+ years of client-facing (internal or external) People Analytics, or Human Capital Consulting experience + Highly data-driven, consultative, passionate about data storytelling, a great communicator who can influence executive stakeholders by translating data into insights and solutions for their business problems + Strong understanding of HR data and HR employee lifecycle processes (talent acquisition, talent development, workforce planning, internal mobility, org design, employee listening, L&D, etc.) + Familiarity with inferential statistics techniques (e.g., correlation, regression) and how they apply in context + Strong data analytics skills with the ability to leverage multiple internal and external data sources to enable data-driven insights and inform strategic talent decisions + Degree with a quantitative focus (e.g., Mathematics, Statistics, IO Psychology) and/or a degree in HR is a plus + Experience using SQL, R, Python for data analysis and Power BI for visualizations is a plus **Compensation:** The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. + The salary range for this role is $149,500 - $229,100. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. + Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. + Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as remote. This means the selected candidate may be based anywhere in the country of work and is not expected to report to a GM worksite unless directed by their manager. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Benefits Overview** From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (************************************************************* . **Non-Discrimination and Equal Employment Opportunities (U.S.)** General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (********************************************* . **Accommodations** General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at ************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company (************************************************** **Our Culture** **How we hire (************************************************ Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations (******************************************** We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) (*********************************************** . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest. The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
    $149.5k-229.1k yearly 27d ago
  • Senior Business Analyst-Contact Center

    Caliber Collision 3.7company rating

    Lewisville, TX jobs

    Service Center CSCS TX Are you ready to make an impact from day one? We are looking for a confident and skilled Senior Business Analyst to join our dynamic team. In this role, you'll be instrumental in bridging the gap between contact center business needs, intake management and technology solutions. We need someone who can hit the ground running. The ideal candidate is not just familiar with Business Analyst functions but is a seasoned expert who can effortlessly wear the Business Analyst hat, refine the tools of the trade, and foster a collaborative environment to deliver results quickly and effectively. Essential Job Duties Collaborate with business owners, users, and team members to gather and define requirements for new applications, system enhancements, and issue resolution. Analyze data and create visualizations from a variety of platforms and tools to identify actionable insights. Present and communicate innovative strategies and ideas to both business and technology stakeholders with clarity and confidence. Partner with developers and peers to troubleshoot application issues, conducting root cause analyses and implementing solutions efficiently. Research and assess the current business environment, delivering practical and actionable solutions to complex challenges. Act as a key collaborator, fostering a team-focused environment where ideas and solutions are shared to achieve success together. This role is not a one-person show-you will work alongside a team to accomplish shared goals. Act as the vital link between business users and IT, ensuring seamless communication across multiple lines of business. Create and execute test cases for QA and facilitate user acceptance testing (UAT) with stakeholders. Develop and maintain comprehensive documentation, including application guides and user manuals. Proactively identify, escalate, and address risks and issues, ensuring all stakeholders are informed. Manage project plans, driving timelines to achieve milestones and successful outcomes. Conduct impact analysis of corporate projects and communicate findings to relevant stakeholders. Identify and analyze patterns, trends, and anomalies to inform decision-making and strategy. Explore opportunities to integrate new technologies, including automation and AI, as part of broader process improvements, always ensuring alignment with business goals. Skills/Requirements Bachelor's degree preferred; or equivalent combination of education, experience and training that provides the required knowledge and skills Minimum 3 to 5 years of experience with enterprise systems as a business analyst with a demonstrated ability to work cross-functionally Technical knowledge of the tools within a contact center for reporting, call routing, workforce management, and quality management such as NICE CXOne/IEX and Observe AI. Understand the KPIs of an omni-channel environment Proficiency in data analytic and project management tools such as Microsoft Power BI and Smartsheet Proficiency in Microsoft Office including Excel and Visio Excellent verbal and written communication skills with an ability to communicate with vendors, internal customers, and senior leaders Who You Are You thrive in fast-paced, collaborative environments and understand that success is a team effort. You value teamwork, respect diverse perspectives, and actively seek opportunities to build relationships with colleagues and stakeholders. You are a professional who takes pride in your work and fully owns it, ensuring that every deliverable meets the highest standards. You see your responsibilities through to completion and are proud of the positive impact your work has on the team and the organization. You take interest in mentoring and helping others grow. You are eager to share your knowledge and provide guidance to others, ensuring they have the tools and confidence to succeed. You're passionate about solving problems, detail-oriented, and energized by working with others toward common goals. If you're someone who brings energy, insight, and precision to every project while lifting up those around you, we want to meet you! Join us, and together we'll deliver meaningful solutions that fuel business success. "Caliber is an Equal Opportunity Employer"
    $77k-103k yearly est. Auto-Apply 14d ago
  • Business Analysis, Manager

    Copart 4.8company rating

    Dallas, TX jobs

    Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. As a Manager of Business Analysis at Copart, you will leverage your strategic and analytical expertise to drive key company initiatives. You'll collaborate with top-tier professionals to develop and implement strategies that have a significant impact on our bottom line. In this role, you will thrive in a collaborative environment that appreciates your insights, encourages you to embrace new responsibilities, fosters continuous learning, and rewards innovation. General Responsibilities: * Develop and execute business strategies that promote growth, profitability, and competitive success for Copart, adapting to changing consumer and market demands. * May manage and mentor a team of 1-2 analysts, fostering a culture of development and retention of talent within the organization. * Formulate and execute new product and pricing strategies, utilizing data analytics to inform decision-making and drive business objectives. * Lead marketing efforts for select products, utilizing targeted insights to inform the design and development of new marketing strategies, and testing hypotheses through rigorous monitoring and analysis. * Oversee the delivery of business objectives, manage multiple projects simultaneously, and ensure alignment with the overall product strategy. * Collaborate with colleagues across various departments, including IT, Sales, Operations, and Finance, to drive improvements in quality, volume, service, and profitability. Required Skills and Experience: * Bachelor's degree in Marketing, Business Analytics, Statistics, or a related field. Master's degree preferred. * At least 5 years of experience in marketing analytics or business analysis, with a minimum of 2 years in a leadership role. * Proven ability to build and lead high-performing analytics teams. * Strong analytical skills with expertise in advanced data analysis tools (e.g., SQL, marketing dashboards, Tableau, marketing automation platforms). * Excellent communication, presentation, and interpersonal skills, with the ability to effectively lead and mentor diverse teams. * Demonstrated ability to influence stakeholders by translating data insights into actionable recommendations. * Strong project management and organizational skills, with the ability to manage multiple priorities simultaneously. * A passion for data-driven decision-making and a commitment to continuous improvement. What You'll Gain: * An opportunity to play a pivotal role in shaping Copart's marketing strategies and driving business success. * The chance to lead a talented team of analysts and contribute to their professional development. * Exposure to a wide range of analytical challenges and the opportunity to implement innovative solutions. * A supportive and dynamic work environment that values innovation and collaboration. How to Apply: Interested candidates are encouraged to submit their resume and a cover letter outlining their qualifications and interest in the Business Analysis Manager position at Copart. Copart is an equal opportunity employer and is committed to diversity and inclusion in the workplace. Copart is always on the lookout for game-changing talent. We are continuously accepting applicants that match this job profile #LI-KK1 Benefits Summary: * Medical/Dental/Vision * 401k plus a company match * ESPP - Employee Stock Purchase Plan * EAP - Employee Assistance Program (no cost to you) * Vacation & Sick pay * Paid Company Holidays * Life and AD&D Insurance * Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
    $99k-122k yearly est. Auto-Apply 60d+ ago
  • Solution Technician

    Sonny's Enterprises LLC 4.5company rating

    Houston, TX jobs

    Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what's next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource - our PEOPLE! We invite you to explore our opportunities and grow your career with us. The Solutions Technician's (ST) primary role is to support Diamond Shine's combined customers by providing for their chemical needs. ST will work with chemical team to properly install Diamond Shine products, correct cleaning/application issues and provide a reporting safety net for Key and National Accounts. Responsibilities New Business Development: • Coordinate and help install Diamond Shine products for Key and National Accounts. • Accurately document setups, with cost per car and service reports. • Use Diamond Shine's Customer Relationship Management (CRM) software to communicate activity with the team. • Build strong relationships with new and existing customers. • Work with team to address client's needs, concerns, and objectives. • Handle objections in a positive manner by clarifying issues, emphasizing agreements and working through differences to net positive conclusions for all. Customer Retention: • Work with clients to solve their cleaning and application issues. • Provide next steps and action items for issues that can not be remedied in the field or are outside of the scope of work. • Conduct standard service calls on Key and National Accounts to ensure Diamond Shine's standards and commitments are met. • Correctly report on customer retention activities by utilizing Diamond Shine's support tools and CRM program. • Work with technical, marketing, and other internal colleagues to meet customer needs. • Participate in internal and external client debriefs. Management and Research: • Submit accurate weekly planning and bimonthly expense reports. • Control expense and stay within the planned yearly budget. • Test and accurately report on all new products. • Provide technical training to our distributors and their staff. • Develop a thorough understanding of the company and distributors' capabilities. • Understand and support the goals, purpose, and direction of Diamond Shine to enhance market performance. • Present a positive image that mirrors the core values of Diamond Shine. Other: • Operate in a safe manner in accordance with published safety guidelines. Must wear appropriate PPE as per company guidelines and accordance with job duties. • Report all work related accidents or injuries within 24 hours to the appropriate personnel. • Contributes to team effort by accomplishing related results as needed. • Other duties as assigned: Route Coverage for CAS PTO or open Positions, Special Project support. Qualifications • High School Diploma/GED preferred. • Three (3) years minimum of carwash service experience. • Preferred experience in working with a national distribution and direct sales network • Travel required. • Clean Driving Record & Valid Driver's License We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage. EEO Statement Equal Opportunity Employer Sonny's is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
    $67k-110k yearly est. Auto-Apply 2d ago
  • Senior IT Solutions Analyst - OTM

    Penske 4.2company rating

    Beachwood, OH jobs

    **Job Requirements** + Hands-on expertise in OTM Fleet Management modules, including driver management, equipment/power unit tracking, dispatching, and the ability to translate business requirements into scalable OTM fleet solutions. + Configure and enhance OTM (agents, workflows, statuses, and route groups). + Strong PL/SQL skills for developing stored procedures, queries, triggers, and performance tuning. + Integrate OTM with external systems (web services, XML, middleware, telematics/ELD). + Monitor and troubleshoot OTM server-related issues, including application performance, log analysis, and environment stability. + Perform root cause analysis for performance bottlenecks in agents, workflows, and integrations. + Diagnose and resolve thread management, agent delays, and deadlocks within OTM. + Conduct database tuning and table optimization to improve OTM performance. + Collaborate with system administrators and DBAs on server load balancing, patching, and upgrades. + Solid understanding of transportation, truckload operations, fleet optimization, and compliance. + Develop and support reporting and analytics using BI Publisher and Tableau. + Conduct fit-gap analysis and design scalable fleet solutions with minimal customization. + Familiarity with OTM Cloud migration and roadmap preferred. **Qualifications / Key Skill Sets** + Bachelor's degree in Computer Science Information Systems, Management Information Systems, or Business Administration. + 7+ years of Solutions Design experience + Deep knowledge of the OTM data model, fleet-specific tables, and driver/asset workflows. + Proficiency in OTM configuration and automation (agents, workflow logic, event triggers). + Strong skills in server performance tuning and OTM environment optimization. + Advanced PL/SQL debugging and query optimization for high-volume transactions. + Ability to analyze and resolve deadlocks, agent execution delays, and thread contention. + Proficiency in capacity planning, ensuring system scalability and resilience. + Strong problem-solving mindset for complex OTM application and infrastructure issues. + Regular, predictable, full attendance is an essential function of the job + Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history), and drug screening is required. **Physical Requirements:** -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. **Penske is an Equal Opportunity Employer.** **About Penske Logistics** Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more. Job Category: Information Technology Job Family: Information Technology Address: 3000 Auburn Dr Primary Location: US-OH-Beachwood Employer: Penske Logistics LLC Req ID: 2510143
    $85k-110k yearly est. 60d+ ago
  • Senior IT Solutions Analyst - OTM

    Penske 4.2company rating

    Ohio jobs

    Job Requirements Hands-on expertise in OTM Fleet Management modules, including driver management, equipment/power unit tracking, dispatching, and the ability to translate business requirements into scalable OTM fleet solutions. Configure and enhance OTM (agents, workflows, statuses, and route groups). Strong PL/SQL skills for developing stored procedures, queries, triggers, and performance tuning. Integrate OTM with external systems (web services, XML, middleware, telematics/ELD). Monitor and troubleshoot OTM server-related issues, including application performance, log analysis, and environment stability. Perform root cause analysis for performance bottlenecks in agents, workflows, and integrations. Diagnose and resolve thread management, agent delays, and deadlocks within OTM. Conduct database tuning and table optimization to improve OTM performance. Collaborate with system administrators and DBAs on server load balancing, patching, and upgrades. Solid understanding of transportation, truckload operations, fleet optimization, and compliance. Develop and support reporting and analytics using BI Publisher and Tableau. Conduct fit-gap analysis and design scalable fleet solutions with minimal customization. Familiarity with OTM Cloud migration and roadmap preferred. Qualifications Qualifications / Key Skill Sets Bachelor's degree in Computer Science Information Systems, Management Information Systems, or Business Administration. 7+ years of Solutions Design experience Deep knowledge of the OTM data model, fleet-specific tables, and driver/asset workflows. Proficiency in OTM configuration and automation (agents, workflow logic, event triggers). Strong skills in server performance tuning and OTM environment optimization. Advanced PL/SQL debugging and query optimization for high-volume transactions. Ability to analyze and resolve deadlocks, agent execution delays, and thread contention. Proficiency in capacity planning, ensuring system scalability and resilience. Strong problem-solving mindset for complex OTM application and infrastructure issues. Regular, predictable, full attendance is an essential function of the job Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history), and drug screening is required. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
    $85k-109k yearly est. Auto-Apply 60d+ ago
  • Analyst/Senior Strategic Analyst

    Copart 4.8company rating

    Dallas, TX jobs

    Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. Copart, Inc., is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. Copart is seeking a Strategy Analyst/Senior Strategy Analyst to join our dynamic team and contribute to the growth and success of our business initiatives. As a Strategy Analyst, you will apply your strategic and analytical skills to address complex challenges, collaborate with cross-functional teams, and drive data-driven decisions that impact our bottom line. This role offers the opportunity to work in a collaborative environment that values your insights, encourages professional growth, and rewards innovation. General Responsibilities: Conduct advanced statistical analysis to inform and shape key business strategies Apply critical thinking across multiple business disciplines to deliver comprehensive, valuable insights to decision-makers Utilize quantitative analysis of large amounts of data surrounding financial, operational, and sales performance to make strategic or tactical recommendations Support sales efforts by providing targeted insights to inform the design and development of new strategies, and testing hypotheses through rigorous monitoring and analysis Track and manage project action items, issues, deliverables, risks, and dependencies, ensuring alignment with project timelines Work closely with colleagues across various departments, including Sales, Operations, IT, and Finance, to drive improvements in quality, volume, service, and profitability Required Skills and Experience: Bachelor's degree in quantitative fields such as Business, Economics, Math, Statistics, or Engineering. Minimum of 2 years of professional experience in quantitative analysis, with a preference for 4+ years. Strong analytical skills, with proficiency in data analysis tools (e.g., SQL, R, Python) and data visualization (e.g., Tableau, Microsoft Office). Excellent communication, organizational, and interpersonal skills, with the ability to clearly articulate results to senior leadership. Proven ability to multitask and adapt in a fast-paced, ever-changing environment. Preferred Qualifications: Experience in data-driven model building, market research, and business analysis. Leadership skills, including project and people management. Natural curiosity for learning about different aspects of business and industry. Experience working with marketing or CRM, particularly analyzing email campaign performance, lifecycle marketing, or customer segmentation Familiarity with email marketing platforms (e.g., Salesforce Marketing Cloud) Knowledge of marketing attribution models or customer journey analysis Exposure to Python or R for advanced data manipulation or statistical analysis Understanding of digital marketing metrics such as ROAS, CTR, open rate, conversion rate, and unsubscribe rate What You'll Gain: A challenging and rewarding role that allows you to make a significant impact on Copart's operations and strategic initiatives. Opportunities for professional development and growth within a supportive and collaborative environment. Access to a network of industry professionals and leaders who will help guide your career development. Salary Range: $85,000 - $100,000 + performance bonus #LI-KK1 Benefits Summary: · Medical/Dental/Vision · 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work
    $85k-100k yearly Auto-Apply 28d ago
  • Senior IT Analyst

    Auria 3.9company rating

    Sidney, OH jobs

    Description Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 4,900 people worldwide. We are currently searching for Sr IT Analyst to join our team at our Corporate Business Systems Team. This position can be located at any one of our US locations and will be determined based on the successful candidate's location. What you will do: Design, test, debug, and implement new software application systems and enhancements to existing systems. Performs maintenance on existing software applications Solves basic to highly complex technical problems and is called on to lead projects Demonstrates in-depth knowledge and understanding of key functional areas Leads multiple functional areas and responsible for delivery within the timing, budget, and scope of larger department initiatives Responsible for answering and resolving support activities to department metrics and KPI's, providing corrective action recommendation when KPI's are not met. Responsible for meeting individual yearly objectives for the IT department. Ensures users of IT systems and technology receive timely and effective support. Works within own department and across other departments to resolve support issues. Delivers to plant / program launch activities in accordance with IT Risk and System policies. Responsible for meeting deadlines in projects which align to the department strategy. Responsible for system documentation in accordance with company systems implementation policies. Leads risk management for the IT organization, elevating concerns when identified. Adopts new and emerging technologies in their respective field of expertise, leads changes and upgrades to provide better service to their customers. Demonstrates the ability to understand problems or business opportunities in their area of responsibility and can gather, document, and analyze relevant requirements. Ensure documentation is produced in accordance with company standards and policies. Follows documented audit controls and security procedures. Makes recommendations for continuous improvement and risk mitigation. Leads the identification, development, analysis, documentation, and implementation of business use cases. Prepares for, presents to, and leads business process or system walk-throughs. Ensure users of their team's systems / technology are supported effectively and timely. Drive customer satisfaction and engagement for all systems and support services. Leads the development of specifications and proposals. Liaise with business/process owners and IT management on changes to the IT environments related to their team. Interface with peers and other IT teams on multi-discipline projects ensuring any technical or operation challenges are not introduced during newer implementations or changes. Understands systems methodology and can adapt to the methodology used by the group or groups to which support is provided. Highlights required maintenance and upgrades as they arise to ensure any costs can properly be tracked and budgeted. Performs analysis and support for assigned applications, sub-systems, or specific system modules. Identifies areas where cost or resource waste could be eliminated and elevated to their direct management. Responsible for building project plans and driving deadlines for projects in their own functional area. Evaluates alternative solutions to meet business requirements, assist in development of cost - benefit analysis and making recommendations to team leaders or IT management. Proactively plan for required maintenance and upgrades to ensure any costs can be identified, budgeted, and tracked. Determines and documents the impact of a proposed change on business processes and systems in their area of responsibility and makes appropriate plans and or recommendations Responsible for understanding and following development and implementation policies and procedures Responsible for system documentation in accordance with company systems implementation policies. Responsible for governing ERP support tickets related to responsible area. Other duties as assigned What you will gain as a part of the Auria Team: An opportunity to enroll in full medical, dental and vision plan. As well as voluntary benefits. Fertility Benefits available for those enrolled in our medical plan for financial support of treatment options Parental Leave and Adoption and Surrogacy Benefits for salaried employees Tuition Reimbursement available for eligible employees to continue education Auria matches 50% of your contributions up to 8%, for a maximum Auria match of 4% Salary Continuation & Long-Term Disability (LTD) What you will bring: BS degree with focus in IT or technical subject, preferred, or on the job experience Minimum 5 years of manufacturing IT experience within the ERP environment. Plex, QAD, One Stream, Power BI, SQL preferred Travel Requirements: Ability to travel up to 50% of the time to Auria manufacturing facilities. Knowledge, Skills, and Ability: Enterprise solution delivery, team and technical agility, continuous learning culture, communication, adaptability and creative thinking problem solving. Ability to work from the shop floor to the front office with ease Advanced knowledge and experience of the system life cycle methodology, quality assurance, project management, and relevant disciplines Possesses advanced analytical, technical, and problem-solving skills and abilities When applying to Auria positions, you will be taken to our career site (careers.auriasolutions.com) to apply directly with us even through external job boards. Auria utilizes an in depth interview process and will extend offers to successful candidates only at the completion of our process. Auria reminds all candidates that we will never ask for sensitive financial information throughout our process. We remind all candidates to take caution with any position that they are applying or when engaging with recruiters.
    $85k-109k yearly est. Auto-Apply 35d ago
  • IT Service Desk Support, Senior Analyst

    Mercedes-Benz Group 4.4company rating

    Fort Worth, TX jobs

    Aufgaben About Us Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks. JOB OVERVIEW The IT Service Desk Support Senior Analyst is responsible for overseeing the delivery and continuous improvement of end-user IT support services, primarily through the management of an outsourced Service Desk. This role ensures high-quality service delivery by monitoring performance metrics, managing support content, facilitating end user education, and serving as a key escalation point. Additionally, the specialist manages financial aspects related to Service Desk operations and end-user software procurement, ensuring cost-effective and efficient support solutions. Service Desk support encompasses a customer base of 1600 personnel from Farmington Hills, Fort Worth, Canada, Mexico, and external call center sites. RESPONSIBILITIES Service Desk Management - 50% * Ensure the outsourced Service Desk adheres to contractual obligations and service level agreements (SLAs). * Conduct regular reviews of incident and request handling to ensure timely and effective resolution. * Collaborate with vendors to address performance gaps. * Monitor and analyze key performance indicators (KPIs) such as first-call resolution rate, average response time, and ticket closure rate. * Track customer satisfaction scores and implement initiatives to improve user experience. * Conduct periodic service quality assessments and drive continuous improvement efforts. * Ensure onboard and offboard user administration for critical systems is performed accurately and efficiently. Knowledge Base Management - 20% * Maintain and enhance the Knowledge Base for End User Computing (EUC) support, ensuring content is accurate, up-to-date, and user-friendly. * Collaborate with technical teams and Service Desk agents to identify and document recurring issues and solutions. * Promote self-service capabilities through effective knowledge management. * Ensure end-user support practices align with organizational policies, data protection standards, and audit requirements. * Responsible for internal and external auditing validation, investigations and remediation of any findings. Communication and Education - 15% * Develop and distribute user communications regarding EUC updates, best practices, and known issues. * Organize training sessions, webinars, or documentation to educate users on IT topics and tool changes. * Act as a liaison between IT and business units to ensure clear and effective messaging. End User Escalation - 10% * Serve as a point of escalation for complex or unresolved end-user incidents and service requests. * Coordinate with internal support teams and vendors to ensure timely resolution. * Document escalation procedures and maintain transparency with stakeholders. Financial Management - 5% * Oversee financial management and cost tracking for Service Desk operations. * Manage procurement and licensing of small-buy end-user software, ensuring compliance and cost efficiency. * Provide financial reporting and analysis to support IT planning and decision-making. Qualifikationen QUALIFICATIONS Degree: Bachelor's Knowledge * Business - General - 1-2 yrs * Customer Service - Proficient - 3-5 yrs * Finance - General - 1-2 yrs * IT - Comprehensive - 5+ yrs * Vendor Management - Proficient - 3-5 yrs Skills * Analytical - Collect data and establish facts and trends, Integrate Information from various sources, review and interpret and evaluate statistical information * Facilitation * IT - Testing, Key Account Management, Operation system * MS Office * Presentation * Problem Solving ADDITIONAL INFORMATION Technical Knowledge * End User Computing (EUC): Familiarity with desktops, laptops, mobile devices, operating systems (Windows, mac OS), and common productivity software (Microsoft 365). * IT Service Management (ITSM): Understanding of ITIL principles, incident/request management, and service lifecycle. * Remote Support Tools: Proficiency with tools like SCCM, Intune, Teams or similar platforms. * Basic Networking: Knowledge of network troubleshooting, VPNs, and connectivity issues. * Security & Compliance: Awareness of data protection policies, access controls, and endpoint security practices. Operational Knowledge * Vendor Management: Experience working with outsourced service providers and understanding contract terms and SLAs. * Performance Metrics: Ability to interpret KPIs, customer satisfaction scores, and service quality reports. * Knowledge Management: Skills in creating, curating, and maintaining support documentation and self-service portals. * Procurement Processes: Understanding of software licensing, small-buy procedures, and budget tracking. EEO Statement Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.
    $95k-118k yearly est. 8d ago

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