Pacific Aviation jobs - 39 jobs

This position will support the Customer Service and Ticketing operational functions for San Francisco, CA. Ticketing Customer Service Agent will ensure there is clear verbal communication to assist passengers' during the operational boarding process. What You'll Do -Gate Lead: 1. Leadership and Supervision: ability to train, mentor, and oversee gate agents. 2. Communication Skills: clear and professional when interacting with different channels. 3. Organization and Attention to Details: checking paperwork, and monitoring compliances. 4. Problem-Solving: handling delays, or irregularities at the gate efficiently. 5. Technical Skills: comfortable with gate management systems and scanners. 6. Safety and Compliance Knowledge: understanding of the company and airline policies, SOPs, and TSA regulations. -Customer Service 1. Collaborating with airline teams and fellow agents to ensure smooth operations. 2. Delivering excellent customer service under pressure in a dynamic terminal setting. 3. Making clear announcements and providing directions. 4. Assisting Passengers at check-in counters. 5. Verifying travel documents and complying with airline and TSA protocols. Requirements What You Bring Fluent English communication skills Strong verbal and written communication; active listening skills Computer literacy and fast, accurate data entry Calmness and solution-focus under pressure Physical stamina to stand for extended periods and move throughout the terminal Authorized to work in the U.S. and able to pass a background check and drug screening Schedule Must be available to work at least 4 days per week, including weekends and holidays Shifts may include afternoons, evenings, or nights Benefits Pay & Benefits Hourly Pay: $23.15 per hour + Shift Premium B ($1) Fully Paid Medical, Dental, and Vision Insurance 401(k) with company match Paid Time Off Uniform Provided Paid Training Parking Discount or Clipper Card Referral Bonus Cell Phone Plan Reimbursement

"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE" Hallmark Aviation Services is a premier airline customer service provider for some of the world's leading airlines. We are contracted with leading INTERNATIONAL & DOMESTIC AIRLINES to provide exceptional services to passengers, including First & Business Class guests. Hallmark's 3000+ employees provide clients and travelers "Peace of Mind" in the hustle and bustle of today's world. We are seeking a Human Resources Generalist with exceptional people and communication skills, strong work ethic, and preferably, experience and knowledge in Customer Service and Hospitality. SUMMARY Manage or perform all general HR related functions for the station Coordinate and ensure Company policies, airport ordinances, and programs are implemented and followed DUTIES AND REQUIREMENTS (Including but not limited to): * Oversee the daily operations of HR and Office Administrative tasks * Ensure all federal, state, local laws and Corporate HR-related compliance matters are updated and managed * Assist with Recruiting, Screening, Interviewing and Hiring Candidates for open positions * Assist with Creating and placing job advertisements and attend local job fairs * Train, Schedule, Coach and Supervise local phone screeners, Admin staff and Recruiter * Help grade and assess screening evaluations * Maintain applicant tracking and onboarding system * Conduct New Hire Orientation in absence of Recruiter * Conduct background investigations and reference checks * Ensure that Security ID Badges and Customs Seals are timely requested, issued and terminated; Monitor expiration dates * Oversee the Ordering and Control of the uniform process * Conduct Uniform audits to ensure adherence to grooming standards * Maintain employee personnel files and medical files and monitor the HR filing system * Answer employment inquiries * Coordinate with Head Office regarding employment activities including LOA, Worker's Compensation, Benefits, and Grievances * Conduct investigations for to address policy violations including harassment, and discrimination * Responds to inquiries regarding policies, procedures and programs * Act as liaison with local Business Managers and Head Office HR Department * Monitor and upgrade Cross-Utilization List * Coordinate with Safety Manager to ensure OSHA compliance * Ensures Worker's Compensation Reports are properly documented and reported * Attend local Business Manager meetings and Town Hall Meetings * Conduct Exit Interviews * Any other assigned duties Required Skills ESSENTIAL REQUIREMENTS & QUALIFICATIONS * Professional demeanor and reputation * High moral standards and integrity; honest * Able to work in a fast pace, corporate environment * Excellent Communication, Customer Service and Presentation Skills (written and oral) * Ability to cope well with pressure and to manage multiple tasks with minimum direction * Strong Computer Skills; MS Office, WORD, EXCEL and HRIS Systems (PowerPoint a Plus!) * Must be comfortable with various cultures and sensitive to employees' needs * Well organized, creative, resourceful and capable of following up in a timely manner * Fluent in English, in written and oral form * Capable of working independently; self-starter * Must pay close attention to details * Flexible with schedule; may work some weekends and nights * Some travel between stations and Head Office may be required * Occasional lifting up to 50 lbs. * Previous HR experience required * PHR or SHRM-CP certifications preferred

The Flight Operations Manager is responsible for overseeing all aspects of flight operations, ensuring safety, efficiency, and compliance with regulatory requirements. This role involves managing flight schedules, coordinating with flight crews, and optimizing operational processes to enhance performance. * Operational Oversight: Supervise daily flight operations, including flight scheduling, crew management. * Safety and Compliance: Ensure compliance with aviation regulations, safety standards, and company policies. Conduct safety audits and implement corrective actions as needed. * Crew Management: Oversee flight crew assignments, training, and performance evaluations. Ensure that all crew members adhere to regulatory requirements and company standards. * Coordination: Work closely with other departments (e.g., maintenance, ground operations) to ensure seamless flight operations and address any operational issues. * Scheduling: Develop and manage flight schedules to optimize resource utilization and meet customer needs. Address any scheduling conflicts or changes promptly. * Customer Service: Address customer inquiries and complaints related to flight operations, ensuring a high level of service and satisfaction. * Reporting: Prepare and analyze operational reports to identify trends, performance metrics, and areas for improvement. Present findings to senior management. Required Skills * 5 years flight operations experience with an international airline account(s) preferred * Proficient knowledge of airline product systems and procedures * Knowledge of airline computer systems required * Expert knowledge of Weight & Balance, flight operations, and ramp knowledge * Experience with Crew Administration preferred * Ability to plan operations schedules for multiple airlines * Organized & detail oriented * Excellent and effective communication and telephone skills (verbal and written) * SFO airport experience preferred * Excellent attendance record * Able to work varied shifts (including late night and weekends) * Must be flexible * Must possess a valid United States driver's license * Must be able to travel Required Experience Basic Requirements * At least 18yrs old, with a High School Diploma or G.E.D * Basic Math Skills: Adding, Subtracting, Division, and Multiplying * Computer Literate; English proficient * Able to stand, bend, squat, reach, grasp and pick up items; constantly lifting up to 70lbs * Reading & comprehension of reference materials, instructions, policies & procedures MUST COMPLETE DRUG SCREENING AT TIME OF HIRE

Hallmark Aviation Services is a premier airline customer service provider for some of the world's leading airlines. We contract with INTERNATIONAL & DOMESTIC AIRLINES to provide exceptional services to passengers, including First & Business Class guests. Hallmark employees provide clients and travelers "Peace of Mind" in the hustle and bustle of today's travel experience. We are seeking a Team Member with exceptional people and communication skills, strong work ethic and superior attention to detail skills. Ensures timely processing of workers' compensation claims; evaluates accident reports to determine accuracy and completeness and to ensure adequate investigation; ensures that the company is in compliance with applicable laws and regulations. Processing and overseeing documentation, status reports, and claims Maintaining subrogation records Monitoring pay inequities Ensuring work restrictions are clear Helping employees file incident reports Educating employees about workers' compensation policies and procedures Evaluating claims applications Assisting with complex claims and issuing payments Coordinating with claimants and partner resources to resolve cases Evaluates accident report Ensuring the timely processing of medical bills and temporary total disability benefits Reviews medical reports, witness statements, department investigation results and other documentation. Compiles facts and data regarding accident reports and filed cases. Reviews accident reports to identify patterns of injury and to determine whether unsafe conditions contributed to the accident; advises departments of trends in injuries and proper safety procedures that may result in reduction of injuries; provides department with information that will aid in reducing accidents and improve safety. Other duties as assigned. Required Skills Extensive knowledge and understanding of applicable workers compensation laws, procedures, and regulations. Extensive knowledge of medical and technical terminology used in workers compensation cases. Excellent verbal and written communication skills with the ability to deliver presentations to explain rules and policies. Proficient with Microsoft Office Suite or related software. Excellent organizational skills and attention to detail. Fluent in English and skilled in oral and written communication Ability to use tact, diplomacy and a clear, courteous manner when dealing with co-workers and the public Decision-making, problem-solving, and time management skills Ability to handle multiple projects or tasks simultaneously with self-direction Well-developed team skills, unquestioned integrity, and the experience, confidence, and presence to effectively handle interpersonal relationships and sensitive HR issues Strong organizational skills Ability to adhere to and meet deadlines Ability to maintain attention to detail despite interruptions Strong administrative and data management skills Ability to raise issues proactively and in a timely manner Working knowledge of HRIS system(s) Strong administrative and data management skills Required Experience Experience in handling sensitive, confidential information Previous experience in an administrative or similar HR role preferred but not required Demonstrated proficiency in Microsoft Office suite Obtain and retain an Airport Security Access with customs clearance (pass a Federal Background Check & FBI Fingerprinting) Hallmark aviation services is a Drug free work environment, employment with Hallmark is contingent upon successfully completing drug screening process.

"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE" Hallmark Aviation is seeking BAGGAGE CLAIMS OFFICERS to provide Exceptional service to our WORLD CLASS International Airlines at LAX airport. REQUIREMENTS AND SKILLS NEEDED: * Minimum 12 months airline experience preferred * Must be able to work Full-Time as well as on weekends and holidays * Excellent focus on Customer and Client satisfaction * Ability and willingness to work harmoniously in a team environment * Strong leadership, but stronger team player * Ability to work under pressure and meet deadlines * Able to communicate effectively, verbally and in writing * Thorough Knowledge of Baggage Services and World Tracer Preferred * Pro-active, Forward thinking * Well Organized and Strong Planning Skills * Arrange settlement decisions per the Airline's guidelines * Customer relations support * Process claims, payments and invoices in a timely manner * Able to meet the monthly target in closing claims Required Skills * Microsoft Outlook, Excel and Word * Constant interaction with passengers and management * Constant telephone and computer usage * Education: High School Diploma or Equivalent

Key Responsibilities Perform fueling in a safe and efficient manner, according to training and best practices. Responsible for defueling aircraft, as directed and in compliance with training standards. Ensure the correct loading and balancing of fuel. Safely drive and operate fuel tanker truck and stationary carts to fuel aircraft. Responsible for accurate accounting of fuel transactions. Perform daily Quality Control checks on equipment. Maintain equipment in clean and functional condition. Team and General Responsibilities Function well in a dynamic team environment. Communicate effectively and respectfully with other team members to ensure operational success. Comply with attendance, uniform, and general company standards. Ensure personal and community workspace is well-maintained and clean. Additional responsibilities based on operational need. You will be working outside in all kinds of weather, as flying never steps because it rains, snows or is too hot You'll need a commitment to safety at all times, including an attention to detail and your surroundings You should be committed to caring for our equipment, aircraft, and bags as if they were your own (passengers can see you!) and providing excellent customer service for your fellow UGE employees Qualifications and minimum requirements Must be at least 18 years old Must possess a valid state-issued driver's license with acceptable driving record Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and fueling specific color vision check Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need Comfortable working with computers, mobile devices, and new technologies Must be able to read, write, fluently speak, and understand the English language Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs. Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces Authorized to work in the United States without sponsorship What we provide Competitive benefits Competitive wages Earned Paid Time off Discounted travel for you and your immediate family Career advancement opportunities United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law). ADA Specifications Ability to operate a computer to enter and retrieve data Ability to utilize radio equipment for communications Ability to lift up to 70lbs on a consistent basis Ability to pass all pre-screening clearances applicable to position qualifications. SFO San Francisco International Airport

Hallmark Aviation is seeking a professional Airline Account Duty Manager for a prestigious International Airline. The Duty Manager assists with the Management of the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. DEPARTMENT: Los Angeles, CA (LAX) REQUIREMENTS AND SKILLS NEEDED: * Oversee operation and resource allocation to ensure productivity, professionalism, punctuality, grooming and customer service standards are met * Manage staff and delegate duties * Acts as primary contact with Airline Management to ensure their satisfaction * Ensure staff understand and abide by all company standards, policies and procedures * Review activity reports to establish data required for planning station's operation * Proactively seek workable solutions to operational challenges * Monitor staff performance, identify areas that may require additional training to increase efficiency * Conduct agent performance reviews, monitor attendance and requests for time off * Coordinate activities with other departments and service providers to ensure operation meets company and government policies and regulations * Enforce EEOC and unlawful policies, hostile work environment * Ensure clean and neat work areas * Give proper shift briefings * Inform staff of new / revised policies and procedures * Display positive customer service stance when dealing with clients and customers * Ensure staff report and remain at assigned positions (boarding, check in counter, transit gate, arrivals, FIS) * Remain approachable and accessible to agents and passengers during shift * Monitor shift trade approvals, vacation time, seek volunteers for extra hours when needed * Ensure that all Personnel Action Forms are completed and signed by all necessary parties then faxed to Human Resources * Ensure that adequate security exists and that facilities through out terminal comply with safety and environmental laws for all staff * Complete required reports in a timely manner and distribute accordingly. * Promote a professional environment, monitor uniform standards * Coach and counsel employees * Visit lounge, if applicable, and ensure customer satisfaction * Visit / monitor transit operations, if applicable, to ensure that queues are managed * Plan and monitor oversold flights (transfers, DBC, etc) SUPERVISORY RESPONSIBILITIES * Entire station while on duty. Directs and coordinates all operational activities involved in managing the station's daily operation, primary contact with station manager to ensure client satisfaction. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Long periods of standing and walking long distances * Periods of long sitting at a desk * Occasional lifting up to 70 lbs * Working various hours on a 24 hour clock * Regular overtime WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Airline Station area * Various lighting from natural sunlight to fluorescent * Noise levels from passenger check in area, phone and radio communications * Repetitive motion from PC keyboard and mouse use. Required Skills LANGUAGE SKILLS Read, write and speak English fluently. MATHEMATICAL SKILLS Statistical and basic math QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Prior airline supervisor experience * Proven ability to do extremely well when working under extreme deadlines * Excellent organizational skills * Excellent leadership skills * Successful completion of Duty Manager training Required Experience EDUCATION and/or EXPERIENCE Bachelor degree preferred or industry experience of 5 years

Hallmark Aviation Services is seeking a Supervisor for an International Airline in San Francisco, CA. Chinese Language Speakers Preferred The Airline Supervisor assists the Airline Account Manager with the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. * Minimum 18 months Airline Experience Preferred * Strong leadership abilities * Excellent focus on Customer and Client satisfaction * Must be able to work morning, afternoon and/or night shift * Ability and willingness to work harmoniously in a team environment * Strong leadership, but stronger team player * Ability to work under pressure * Able to communicate effectively, verbally and in writing * Thorough knowledge of airport operations: Arrivals, Departures, Ticket Counter * Basic knowledge of airline reservations * Able to solve basic problems within the operation: DBC, Delays, Cancellations, Etc. * Computer, typing and ticketing experience * Able to operate independently and work varied hours Required Skills Basic Requirements * At least 18yrs old, with a High School Diploma or G.E.D. * English proficient * Basic Math Skills: Adding, Subtracting, Division, and Multiplying * Computer Literate * Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs * Reading & comprehension of reference materials, instructions, policies & procedures

Hallmark Aviation Services is Seeking an Account Manager for the Airport Lost and Found Department at San Diego International Airport. The Account Manager leads the operational and administrative processes for the Airport Lost and Found Department while coordinating with Airport to meet high quality standards. Join our team that is committed to providing the best customer service to all guests and/or visitors of the SAN Airport. The Lost and Found Department functions will include but will not be limited to the following: Assist walk-in customers during business hours Answer phones during business hours Maintaining and updating the Lost and Found system Research and verifying validity of all information before release Collect lost items from Terminals and various other areas of the airport grounds. Photographed and logged items Receive, count, document, and secure items in a lockable container such as a safe. Movement of Goods and Materials Represent Hallmark at airport meetings and functions * Provide hands-on supervision of the staff and delegate workload * Provide direct customer relations support * Ensure that account operates according to schedule and service level agreements * Recruit, interview, and hire staff * Oversee the long-term analysis of manpower needs, groom potential leaders * Ensure cross training as well as provide new and refresher training for staff members * Manage attendance records and ensure appropriate shift coverage * Handle discipline and motivation issues * Process promotion, demotion and termination paperwork * Enforce safety, security, and grooming standards * Administer performance reward programs * Control the budget for labor costs and allocation Required Skills . * Proven LEADERSHIP abilities and ORGANIZATIONAL skills * Excellent interpersonal, coaching and counseling skills * Understand that staff development is a leader's responsibility * Self-driven focus on Customer and Client satisfaction * Ability to excel under pressure of meeting extreme deadlines * Able to communicate effectively, both verbally and in writing * Experienced in planning a roster and monitoring work schedules * Able to solve daily problems and make quick decisions within the operation * Flexible and able to promote positive attitudes from subordinates * Computer Software (Word & Excel) * Able to work varied hours * Minimum 18 months previous airport experience preferred * Must be able to work Weekends and Holidays * Detail oriented and well organized * Able to communicate effectively, verbally and in writing * Basic knowledge of airline terminology is a plus * Experience developing and implementing project plans. * Able to solve basic problems within the operation * Occasional lifting of up to 70lbs. Required Experience Valid US work authorization Professional demeanor and exceptional presentation Flexible schedule & availability Background Check, Fingerprinting required Drug Screen required

Job Description Our Pacific Aviation/SAS family creates an environment where, together, we can all succeed. Pacific Aviation (with Superior Aircraft Services) is an airport-handling provider dedicated to providing exceptional service for some of the world's finest airlines. By developing and growing our people, we know that our team members are the reason for our 25-year plus success record. We currently support major west coast airports and have recently expanded the Pacific Aviation service to the East Coast. At Pacific Aviation/SAS we don't just accept differences - we celebrate them and believe that a diverse team is a strong team. We thrive on our varied backgrounds and perspectives for the benefit of our employees, our services, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone. RESPONSIBILITIES Clean Interior of Aircraft within guidelines provided Ensure all Areas Assigned have been completely cleaned (Galleys, Restrooms, Aircraft Seats, Seat Pockets and Aisles) Prepare supplies to be used for flights being Serviced Assist passengers needing wheelchair or luggage assistance, making them feel cared for and valued. Attend all crew briefings Always work in a safe manner Deliver Quality Cleans at al times Perform all tasks in a timely manner Quality Standards are met Requirements Compliance with instructions Compliance of Airport and Company regulations and procedures Compliance of all safety procedures Perform essential functions of the job HOURS: Approximately 7:05 am - 11:05 am Minimum requirement to be available 4 day per week, including weekends and Holidays Benefits Hourly Pay Rate $21.00 per hour Medical , Dental, Vision benefits 401k Paid Time Off Uniform Parking discount Paid Training Referral Bonus Cell phone plan reimbursement

Hallmark Aviation is seeking a professional Airline Account Duty Manager for a prestigious International Airline. The Duty Manager assists with the Management of the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. DEPARTMENT: Los Angeles, CA (LAX) REQUIREMENTS AND SKILLS NEEDED: - Oversee operation and resource allocation to ensure productivity, professionalism, punctuality, grooming and customer service standards are met - Manage staff and delegate duties - Acts as primary contact with Airline Management to ensure their satisfaction - Ensure staff understand and abide by all company standards, policies and procedures - Review activity reports to establish data required for planning station's operation - Proactively seek workable solutions to operational challenges - Monitor staff performance, identify areas that may require additional training to increase efficiency - Conduct agent performance reviews, monitor attendance and requests for time off - Coordinate activities with other departments and service providers to ensure operation meets company and government policies and regulations - Enforce EEOC and unlawful policies, hostile work environment - Ensure clean and neat work areas - Give proper shift briefings - Inform staff of new / revised policies and procedures - Display positive customer service stance when dealing with clients and customers - Ensure staff report and remain at assigned positions (boarding, check in counter, transit gate, arrivals, FIS) - Remain approachable and accessible to agents and passengers during shift - Monitor shift trade approvals, vacation time, seek volunteers for extra hours when needed - Ensure that all Personnel Action Forms are completed and signed by all necessary parties then faxed to Human Resources - Ensure that adequate security exists and that facilities through out terminal comply with safety and environmental laws for all staff - Complete required reports in a timely manner and distribute accordingly. - Promote a professional environment, monitor uniform standards - Coach and counsel employees - Visit lounge, if applicable, and ensure customer satisfaction - Visit / monitor transit operations, if applicable, to ensure that queues are managed - Plan and monitor oversold flights (transfers, DBC, etc) SUPERVISORY RESPONSIBILITIES *Entire station while on duty. Directs and coordinates all operational activities involved in managing the station's daily operation, primary contact with station manager to ensure client satisfaction. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Long periods of standing and walking long distances * Periods of long sitting at a desk * Occasional lifting up to 70 lbs * Working various hours on a 24 hour clock * Regular overtime WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Airline Station area * Various lighting from natural sunlight to fluorescent * Noise levels from passenger check in area, phone and radio communications * Repetitive motion from PC keyboard and mouse use. Required Skills LANGUAGE SKILLS Read, write and speak English fluently. MATHEMATICAL SKILLS Statistical and basic math QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Prior airline supervisor experience * Proven ability to do extremely well when working under extreme deadlines * Excellent organizational skills * Excellent leadership skills * Successful completion of Duty Manager training Required Experience EDUCATION and/or EXPERIENCE Bachelor degree preferred or industry experience of 5 years

Pacific Aviation is hiring Baggage Service Agents to support operations at San Francisco International Airport (SFO). This position is ideal for detail-oriented individuals who thrive behind the scenes and want to ensure baggage operations run safely, smoothly, and on time. For over 25 years, Pacific Aviation has partnered with top-tier global airlines to deliver exceptional passenger service at airports across the country. We believe that our people are the reason behind our success, and we're looking for teammates who thrive in a collaborative, multicultural environment. What You'll Do Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needs File and update reports for delayed, damaged, or missing baggage using systems like WorldTracer Communicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangements Ensure a professional and empathetic passenger experience while resolving baggage issues under time pressure Coordinate with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfers Prepare and maintain the baggage service office and bagroom in a clean, organized, and operational state Support boarding operations, including special service assistance and communication with gate agents Monitor flight arrivals to proactively assist with irregular operations and expedite baggage handling Collaborate with airline partners to ensure baggage regulations, transfer procedures, and safety protocols are upheld Respond to baggage claim escalations in a calm and solutions-focused manner Maintain documentation accuracy and follow all airport, TSA, and airline procedures Deliver excellent customer service in a fast-paced, international terminal Requirements What You Bring Clear written and verbal communication (email coordination required) Fluent English communication skills-verbal and written Proficiency or familiarity with WorldTracer (strongly preferred) Strong customer service, coordination, and problem-solving skills Ability to manage stressful situations calmly and effectively Attention to detail and organizational skills Computer literacy and fast, accurate data entry Physical ability to lift up to 50 lbs and work on your feet for extended periods Flexibility to work weekends, evenings, and holidays Legally authorized to work in the U.S. Must pass a background check and attend paid training Schedule Available weekends and holidays Daily shifts: Morning: 6:00 AM - 11:00 AM Evening: 2:15 PM - 10:15 PM Benefits Pay & Benefits Hourly Rate: $23.15 - $25.15 Medical, Dental, and Vision Insurance 401(k) Retirement Plan Paid Time Off (PTO) Paid Training Uniform Provided Parking Discount Referral Bonus Program

"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE" Hallmark Aviation is seeking an AIRLINE ACCOUNT MANAGER to provide Exceptional service to our WORLD CLASS International Airlines at LAX airport. The Airline Account Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. Airline Business Manager Summary: * Maximize airline account revenues and profitability; Control the budget for labor costs and allocation * Ensure that airline account operates according to schedule and service level agreements * Oversee the long-term analysis of manpower needs, groom potential leaders * Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system * Develop and cultivates strong customer relations/retention * Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment * Provide hands-on supervision of the staff and delegate workload * Provide direct customer relations support * Ensure cross training of staff members and monitor mandatory training * Administer performance recognition and reward program(s) * Carry out disciplinary action and motivational activities when needed * Process promotion, demotion and termination paperwork * Enforce company policies and procedures (including safety, security, and uniform & grooming standards) Preferred Skills and Experience o Proven LEADERSHIP abilities and ORGANIZATIONAL skills o Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience o PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.) o Excellent interpersonal, coaching and counseling skills o Self-driven focus on Customer and Client satisfaction o Ability to excel under pressure of meeting extreme deadlines o Able to communicate effectively, both verbally and in writing o Experienced in planning a roster and monitoring work schedules o Able to solve daily problems and make quick decisions within the operation o Able to work varied hours, and flexible to travel if needed. Apply online today! ********************************************** Essential Requirements: PREVIOUS AIRLINE EXPERIENCE At least 18yrs old, with a High School Diploma or G.E.D. English proficient, other languages may be required Basic Math Skills: Adding, Subtracting, Division, and Multiplying Computer Literate Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs Reading & comprehension of reference materials, instructions, policies & procedures Basic Requirements: Valid US work authorization Professional demeanor and exceptional presentation Flexible schedule & availability Background Check, Fingerprinting required Drug Screen required on day of hire Required Skills . Required Experience .

"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE" Hallmark Aviation Services is a premier airline customer service provider for some of the world's leading airlines. We are contracted with leading INTERNATIONAL & DOMESTIC AIRLINES to provide exceptional services to passengers, including First & Business Class guests. Hallmark's 3000+ employees provide clients and travelers "Peace of Mind" in the hustle and bustle of today's world. We are seeking a Human Resources Generalist with exceptional people and communication skills, strong work ethic, and preferably, experience and knowledge in Customer Service and Hospitality. SUMMARY Manage or perform all general HR related functions for the station Coordinate and ensure Company policies, airport ordinances, and programs are implemented and followed DUTIES AND REQUIREMENTS (Including but not limited to): Oversee the daily operations of HR and Office Administrative tasks Ensure all federal, state, local laws and Corporate HR-related compliance matters are updated and managed Assist with Recruiting, Screening, Interviewing and Hiring Candidates for open positions Assist with Creating and placing job advertisements and attend local job fairs Train, Schedule, Coach and Supervise local phone screeners, Admin staff and Recruiter Help grade and assess screening evaluations Maintain applicant tracking and onboarding system Conduct New Hire Orientation in absence of Recruiter Conduct background investigations and reference checks Ensure that Security ID Badges and Customs Seals are timely requested, issued and terminated; Monitor expiration dates Oversee the Ordering and Control of the uniform process Conduct Uniform audits to ensure adherence to grooming standards Maintain employee personnel files and medical files and monitor the HR filing system Answer employment inquiries Coordinate with Head Office regarding employment activities including LOA, Worker's Compensation, Benefits, and Grievances Conduct investigations for to address policy violations including harassment, and discrimination Responds to inquiries regarding policies, procedures and programs Act as liaison with local Business Managers and Head Office HR Department Monitor and upgrade Cross-Utilization List Coordinate with Safety Manager to ensure OSHA compliance Ensures Worker's Compensation Reports are properly documented and reported Attend local Business Manager meetings and Town Hall Meetings Conduct Exit Interviews Any other assigned duties Required Skills ESSENTIAL REQUIREMENTS & QUALIFICATIONS Professional demeanor and reputation High moral standards and integrity; honest Able to work in a fast pace, corporate environment Excellent Communication, Customer Service and Presentation Skills (written and oral) Ability to cope well with pressure and to manage multiple tasks with minimum direction Strong Computer Skills; MS Office, WORD, EXCEL and HRIS Systems (PowerPoint a Plus!) Must be comfortable with various cultures and sensitive to employees' needs Well organized, creative, resourceful and capable of following up in a timely manner Fluent in English, in written and oral form Capable of working independently; self-starter Must pay close attention to details Flexible with schedule; may work some weekends and nights Some travel between stations and Head Office may be required Occasional lifting up to 50 lbs. Previous HR experience required PHR or SHRM-CP certifications preferred

Join Hallmark Aviation! We are looking for Representatives with outstanding customer service skills to join our Lost & Found Department at San Diego International Airport Full-Time & Part-Time Hours Available Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service... ... peace of mind How would you like to take the knowledge you already have, and use it in a new and exciting career in a world class airport? Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to San Diego International Airport (SAN). What we offer. Excellent advancement opportunities Paid Training Dynamic Workplace Voluntary dental, vision, and a matching 401k plan Amazon Incentives Are you excited yet? Fantastic! We are too. But we are just getting started. You will also learn to perform the following functions throughout the course of your employment: Learn behind-the-scenes workings of an international airport. You will rotate positions throughout the Lost and Found Department Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance. Enjoy the opportunity to professionally interact with high-profile passengers. Partner with airport authorities, airport personnel, and airport clientele to ensure an outstating and rewarding travel experience. Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you? Eager to learn new skills Organized and logical thinker Make quick and rational decisions Problem Solving Ability to adapt quickly to unforeseen situations Effective communication skills and good listening skills Able to multi-task and carry out duties in a dynamic environment At least 18 years of age, high school graduate or G.E.D equivalent. Eligible to work in the United States English proficient, other languages are a plus. Computer savvy Are you passionate about learning? Paid training with our highly knowledgeable and top performing training department. Equal Opportunity Employment Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. If you've come this far, then take the next step towards elevating your skills and building your new career. It's just one click away. Required Skills The Lost and Found Department functions will include but will not be limited to the following: Perform a broad range of duties and delivering a high quality standard. Assist customers during business hours by: Operating and Assisting at Walk up Window Answer phones during business hours Inputting required information into the Lost and Found system Research and verifying validity of all information before release Collect lost items from Terminals and various other areas of the airport grounds. Photographed and log items Receive, count, document, and secure items in a lockable container such as a safe. Movement of Goods and Materials in and out of secured lockers ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (Other duties may be assigned.) ORGANIZATIONAL skills Self-driven focus on Customer and Client satisfaction Ability to excel under pressure of meeting extreme deadlines Able to communicate effectively, both verbally and in writing Able to solve daily problems and make quick decisions within the operation Learn and utilize Lost and Found Software Must be able to work varied hours Weekends and Holidays required Detail oriented and well organized Able to communicate effectively, verbally and in writing Able to lift, push, pull and carry up to 70 lbs. May include long periods of standing and walking

The Flight Operations Manager is responsible for overseeing all aspects of flight operations, ensuring safety, efficiency, and compliance with regulatory requirements. This role involves managing flight schedules, coordinating with flight crews, and optimizing operational processes to enhance performance. Operational Oversight: Supervise daily flight operations, including flight scheduling, crew management. Safety and Compliance: Ensure compliance with aviation regulations, safety standards, and company policies. Conduct safety audits and implement corrective actions as needed. Crew Management: Oversee flight crew assignments, training, and performance evaluations. Ensure that all crew members adhere to regulatory requirements and company standards. Coordination: Work closely with other departments (e.g., maintenance, ground operations) to ensure seamless flight operations and address any operational issues. Scheduling: Develop and manage flight schedules to optimize resource utilization and meet customer needs. Address any scheduling conflicts or changes promptly. Customer Service: Address customer inquiries and complaints related to flight operations, ensuring a high level of service and satisfaction. Reporting: Prepare and analyze operational reports to identify trends, performance metrics, and areas for improvement. Present findings to senior management. Required Skills 5 years flight operations experience with an international airline account(s) preferred Proficient knowledge of airline product systems and procedures Knowledge of airline computer systems required Expert knowledge of Weight & Balance, flight operations, and ramp knowledge Experience with Crew Administration preferred Ability to plan operations schedules for multiple airlines Organized & detail oriented Excellent and effective communication and telephone skills (verbal and written) SFO airport experience preferred Excellent attendance record Able to work varied shifts (including late night and weekends) Must be flexible Must possess a valid United States driver's license Must be able to travel Required Experience Basic Requirements At least 18yrs old, with a High School Diploma or G.E.D Basic Math Skills: Adding, Subtracting, Division, and Multiplying Computer Literate; English proficient Able to stand, bend, squat, reach, grasp and pick up items; constantly lifting up to 70lbs Reading & comprehension of reference materials, instructions, policies & procedures MUST COMPLETE DRUG SCREENING AT TIME OF HIRE

Our Pacific Aviation/SAS family creates an environment where, together, we can all succeed. Pacific Aviation (with Superior Aircraft Services) is an airport-handling provider dedicated to providing exceptional service for some of the world's finest airlines. By developing and growing our people, we know that our team members are the reason for our 25-year plus success record. We currently support major west coast airports and have recently expanded the Pacific Aviation service to the East Coast. At Pacific Aviation/SAS we don't just accept differences - we celebrate them and believe that a diverse team is a strong team. We thrive on our varied backgrounds and perspectives for the benefit of our employees, our services, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone. RESPONSIBILITIES Clean Interior of Aircraft within guidelines provided Ensure all Areas Assigned have been completely cleaned (Galleys, Restrooms, Aircraft Seats, Seat Pockets and Aisles) Prepare supplies to be used for flights being Serviced Assist passengers needing wheelchair or luggage assistance, making them feel cared for and valued. Attend all crew briefings Always work in a safe manner Deliver Quality Cleans at al times Perform all tasks in a timely manner Quality Standards are met Requirements Compliance with instructions Compliance of Airport and Company regulations and procedures Compliance of all safety procedures Perform essential functions of the job HOURS: Approximately 7:05 am - 11:05 am Minimum requirement to be available 4 day per week, including weekends and Holidays Benefits Hourly Pay Rate $21.00 per hour Medical , Dental, Vision benefits 401k Paid Time Off Uniform Parking discount Paid Training Referral Bonus Cell phone plan reimbursement

"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE" Hallmark Aviation is seeking BAGGAGE CLAIMS OFFICERS to provide Exceptional service to our WORLD CLASS International Airlines at LAX airport. REQUIREMENTS AND SKILLS NEEDED: Minimum 12 months airline experience preferred Must be able to work Full-Time as well as on weekends and holidays Excellent focus on Customer and Client satisfaction Ability and willingness to work harmoniously in a team environment Strong leadership, but stronger team player Ability to work under pressure and meet deadlines Able to communicate effectively, verbally and in writing Thorough Knowledge of Baggage Services and World Tracer Preferred Pro-active, Forward thinking Well Organized and Strong Planning Skills Arrange settlement decisions per the Airline's guidelines Customer relations support Process claims, payments and invoices in a timely manner Able to meet the monthly target in closing claims Required Skills Microsoft Outlook, Excel and Word Constant interaction with passengers and management Constant telephone and computer usage Education: High School Diploma or Equivalent

Pacific Aviation is hiring Baggage Service Agents to support operations at San Francisco International Airport (SFO). This position is ideal for detail-oriented individuals who thrive behind the scenes and want to ensure baggage operations run safely, smoothly, and on time. What You'll Do 1. Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needs File and update reports for delayed, damaged, or missing baggage using systems like World Tracer Communicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangements Ensure a professional and empathetic passenger experience while resolving baggage issues under time pressure Coordinate with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfers Prepare and maintain the baggage service office and bagroom in a clean, organized, and operational state Support boarding operations, including special service assistance and communication with gate agents Monitor flight arrivals to proactively assist with irregular operations and expedite baggage handling Collaborate with airline partners to ensure baggage regulations, transfer procedures, and safety protocols are upheld Respond to baggage claim escalations in a calm and solutions-focused manner Maintain documentation accuracy and follow all airport, TSA, and airline procedures Deliver excellent customer service in a fast-paced, international terminal Requirements What You Bring Clear written and verbal communication (email coordination required) Fluent English communication skills-verbal and written Proficiency or familiarity with WorldTracer (strongly preferred) Strong customer service, coordination, and problem-solving skills Ability to manage stressful situations calmly and effectively Attention to detail and organizational skills Computer literacy and fast, accurate data entry Physical ability to lift up to 50 lbs and work on your feet for extended periods Flexibility to work weekends, evenings, and holidays Legally authorized to work in the U.S. Must pass a background check and attend paid training Schedule Must be available to work at least 4 days per week, including weekends and holidays Shifts may include afternoons, evenings, or nights Benefits Pay & Benefits Hourly Rate: $23.15 per hour + Shift Premium B ($1) Medical, Dental, and Vision Insurance 401(k) Retirement Plan Paid Time Off (PTO) Paid Training Uniform Provided Parking Discount Referral Bonus Program