Post job

Customer Service Representative jobs at Pacific Coast Building Products - 645 jobs

  • Customer Service Rep

    Armstrong Flooring 4.3company rating

    Denver, CO jobs

    BENEFITS: Medical, Dental, Vision, 401K Shift: 7:30a-4:30p Monday-Friday Pay: $23-25/hour AHF Products has a job opportunity for a Customer Service Rep, working at the will-call desk, to be located in Denver, CO. Reporting to the Branch Manager, the CSR's responsibilities include assisting with day-to-day sales activities, processing all customer orders to completion via delivery or will call, presenting products to customers, answering questions regarding products, pricing, ship dates and acting as a relationship ambassador to contractors, installers, architects, builders, and designers. Responsible for ensuring all customers who come in contact with Crossville Studios receive excellent service, while adhering to company policies and procedures. JOB DUTIES: Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process. Maintain professional appearance and attitude at all times. Answer phones and greet clients as they enter the customer service area. Follow-up on orders that are on backorders and processing customer orders accurately. Use DANCIK to look up pricing, customer information, delivery dates, and process orders. Call customers to communicate on order status and ETA's. Liaison with outside sales reps. and managers. Organize and maintain the contractor area. Ensure all customers receive excellent customer service. Solve customer problems with a sense of urgency and accuracy. Communicate with the warehouse department regarding order status in staged areas. Schedule delivery and reminder calls to customers. Complete projects or assignments as delegated by the supervisor. Back up to other positions within the department when needed. Maintain positive communication skills and process customer orders accurately. Maintain an organized and efficient work area. Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealers). Scan all paperwork correctly (PO's, confirmations, POD's). Other duties as assigned. JOB QUALIFICATIONS: Knowledge of interior and exterior design, Ceramic and Porcelain tile, natural stone, and related products. Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers. Self-driven with a high level of energy and enthusiasm. Excellent relationship selling/customer focused sales abilities. Solution oriented with exceptional follow through. Good basic math skills, (including ability to take accurate measurements) Proficient with Windows based computer applications. Ability to perform well in a detail oriented, fast paced environment. PHYSICAL DEMANDS: You will be expected to sit for long periods of time frequently. Frequently spending extended periods of time on the phone with customers. Occasional lifting up to 50 lbs may be required. MENTAL DEMANDS: Think analytically Make decisions Develop options and implement solutions Work with a team Maintain regular and punctual attendance (consistent with ADA and/or FMLA) Attention to detail Communicate effectively Multitask in a fast-paced environment Work with a Sense of Urgency AHF PRODUCTS: AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce, Armstrong Flooring, Hartco, Robbins, LM Flooring , Capella, HomerWood, Hearthwood, Raintree, Autograph, Emily Morrow Home, tmbr, Crossville, and Crossville Studios. Our commercial brands include Bruce Contract, Hartco Contract, AHF Contract, Armstrong Flooring, Parterre, Crossville and Crossville Studios. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.
    $23-25 hourly 8d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • CSC Customer Service Specialist 1

    Artech LLC 3.4company rating

    Temple, TX jobs

    for one of our direct clients in the US. Below are the specs for the role: Customer Service Specialist 1 Duration of Assignment: 6+ Months Pay Rate Range: $18.00/hr on W2 Call Volume: Day Shift (8 AM-5 PM): 175-300 calls per day Second Shift: 150-200 calls per day Night Shift: Over 100 calls on a busy night Key Requirements: Must be a quick thinker, able to handle unique or challenging situations on calls. Should be able to think quickly and adapt during calls. Types of Calls: General calls (e.g., plumbing issues, ceiling issues, doctor appointments) Auto dispatching via radio/calls (launch/alert calls) Monitoring role for medical support and medical emergency calls Other Details: Must know how to route calls appropriately. Dispatcher experience is a plus, but not mandatory. During the interview, candidates will be assessed on their ability to multitask effectively. Click "APPLY" to send your resume for this role or you can send an email to me at **************************. You can also reach me directly on ************. Artech has been an employer of choice for 30 years, proudly serving over 80 Fortune 500 companies. We have dedicated professionals that will help you with your next career move. Our recruiters will listen carefully to your career goals and then match your skills and aspirations to various open roles. There is nothing we are more passionate about than finding candidates a rewarding job that makes them happy. Artech is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.
    $18 hourly 8d ago
  • Customer Service Representative

    Atkore 4.3company rating

    Eugene, OR jobs

    Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions. Who we are looking for: Atkore is currently searching for a Customer Service Representative. Reporting to the Customer Service Supervisor, this person will be responsible for handling all customer product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner. The ideal candidate will have a high school diploma with a minimum of 2 years of experience working in a similar role preferably in a manufacturing or electrical customer service environment. This is an on-site position that will be located in Dallas-TX, Eugene-OR, Louisville -KY, or Tampa-FL. What you'll do: Processing orders, quotes, credits, returns applications and other requests Communicating directly with customers or sales representatives either by telephone, electronically, or face to face Obtaining and evaluate all relevant information to handle inquiries and complaints promptly Answering basic technical inquiries Directing advanced technical requests and other unresolved issues to the appropriate resource Managing customer accounts Promptly responding and assisting customers with damaged shipments and/or mis-shipments Keeping good records of customer interactions and transactions Communicating and coordinating with internal departments and outside vendors Monitoring product stocking levels and inventory turns Reviewing all product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilization Performing other related duties as assigned What you'll bring: High School diploma or equivalent Minimum two years business experience in a manufacturing or electrical customer service environment preferred Computer literacy and experience with Windows, Excel, Word, and Outlook Ability to manage a variety of concurrent tasks in a fast-paced work environment Time management, planning, and organizational skills Effective decision making and problem solving abilities Excellent interpersonal and communications skills Strong initiative and adaptable to change Must be able to thrive in a team environment All associates must embrace and foster and environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability. Within 3 months you'll: Complete Atkore's onboarding and immersion program. Gain an understanding of how your role ties into Atkore's mission and strategic plan. Perform basic order inquiry, entry, and order follow-up activities. Within 6 months you'll: Handle an assigned territory independently from PO receipt to invoicing. Work towards meeting or exceeding the departments daily KPI metrics. Audit shipments for on time delivery and reconcile inventory and pricing discrepancies. Atkore is a six-time Great Place to Work certified company and a four-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values. Join our team and align yourself with an industry leader! As of the date of this posting, a good faith estimate of the current pay for this position is $40,640 - $55,880. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives. Benefits available include: Medical, vision, and dental insurance Life insurance Short-term and long-term disability insurance 401k Paid Time Off Paid holidays Any leave required under federal, state, or local law Benefits are subject to vesting and eligibility requirements. Applications are being accepted on an ongoing basis.
    $40.6k-55.9k yearly 8d ago
  • Customer Service Coordinator

    Simplex Group 3.3company rating

    Rancho Cucamonga, CA jobs

    Simplex Group is an organization dedicated to providing quality commercial transportation services to trucking companies and owner operators alike. We are experts in administering comprehensive services including DOT/FMCSA Safety Compliance Management, truck permits and taxes, offering the best trucking insurance packages in the market, and securing top paying loads while servicing your freight factoring services. At Simplex Group our vision is: โ€œEmpowering the Dreams of Those Delivering to Americaโ€. We are looking for a high-energy, customer focused New Driver Onboarding Representative to join our team. The representative will be the first point of contact for visitors at our Headquarters, giving exceptional customer service to our visitors. In this role, the New Driver Onboarding Representative will play an essential role in prescreening drivers for our customers in accordance with the regulatory guidelines of the FMCSA. Given the fast growth within this department, we have no doubt this role will serve as a stepping stone for a long-term career at the Simplex Group. Responsibilities: Greet and welcome visitors in a courteous and friendly manner providing information to visitors about the company and its services Coordinate between the visitor and our internal departments to ensure smooth operations and excellence in customer experience Respond promptly to customer inquiries in a professional and courteous manner Resolve customer concerns, issues, and complaints effectively and efficiently Identify and recommend process improvements to enhance customer satisfaction Maintain a positive and empathetic attitude towards customers at all times Gather driver information to complete the prescreening for drivers according to FMCSA regulations, including conducting drug/alcohol screenings Review of driver documentation required for proper onboarding Enter and verify client information in systems to ensure records are kept up-to-date Assist with miscellaneous clerical duties, such as photocopying, scanning, filing, and following up with customers Manage and maintain a clean and organized reception area welcoming to visitors Ensure security protocols are followed for visitor access Assist with other tasks as needed by the company Experience Requirements: High school diploma or equivalent relevant experience. Customer service experience, preferably in the transportation industry. Bilingual conversational in Punjabi is required/preferred. Skills Needed: Customer-centric mentality. Data entry and documentation skills. Strong attention to detail. Bilingual in English and Punjabi. Familiarity with Microsoft Office (Excel, Word). Job Duties: Greet and assist visitors. Coordinate with internal departments. Respond to inquiries and resolve concerns. Identifying Process Improvements Prescreen drivers per FMCSA guidelines, including Drug and alcohol screenings Data Entry and Record Keeping Miscellaneous Clerical Duties Review driver documentation. Maintain a welcoming reception area. Follow security protocols. Supporting additional company needs Great Fit if... Able to work on an On-Site position Excellent verbal and written communication skills Exceptional interpersonal and customer service skills Outstanding organizational skills and attention to detail Strong analytical, logical thinking, and problem-solving skills Excellent time management skills with a proven ability to meet deadlines Ability to prioritize tasks and to delegate them when appropriate Characteristics of a Simplificator: Optimistic Attitude Problem Solver Passionate Eager to learn Team Player Adaptable Simplex Group is an organization dedicated to providing quality commercial transportation services to trucking companies and owner operators alike. We are experts in administering comprehensive services including DOT/FMCSA Safety Compliance Management, truck permits and taxes, offering the best trucking insurance packages in the market, and securing top paying loads while servicing your freight factoring services. At Simplex Group our vision is: โ€œEmpowering the Dreams of Those Delivering to Americaโ€.
    $34k-44k yearly est. 3d ago
  • Customer Service Rep

    AHF 4.1company rating

    Denver, CO jobs

    BENEFITS: Medical, Dental, Vision, 401K Shift: 7:30a-4:30p Monday-Friday Pay: $23-25/hour AHF Products has a job opportunity for a Customer Service Rep, working at the will-call desk, to be located in Denver, CO. Reporting to the Branch Manager, the CSR's responsibilities include assisting with day-to-day sales activities, processing all customer orders to completion via delivery or will call, presenting products to customers, answering questions regarding products, pricing, ship dates and acting as a relationship ambassador to contractors, installers, architects, builders, and designers. Responsible for ensuring all customers who come in contact with Crossville Studios receive excellent service, while adhering to company policies and procedures. JOB DUTIES: Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process. Maintain professional appearance and attitude at all times. Answer phones and greet clients as they enter the customer service area. Follow-up on orders that are on backorders and processing customer orders accurately. Use DANCIK to look up pricing, customer information, delivery dates, and process orders. Call customers to communicate on order status and ETA's. Liaison with outside sales reps. and managers. Organize and maintain the contractor area. Ensure all customers receive excellent customer service. Solve customer problems with a sense of urgency and accuracy. Communicate with the warehouse department regarding order status in staged areas. Schedule delivery and reminder calls to customers. Complete projects or assignments as delegated by the supervisor. Back up to other positions within the department when needed. Maintain positive communication skills and process customer orders accurately. Maintain an organized and efficient work area. Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealers). Scan all paperwork correctly (PO's, confirmations, POD's). Other duties as assigned. JOB QUALIFICATIONS: Knowledge of interior and exterior design, Ceramic and Porcelain tile, natural stone, and related products. Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers. Self-driven with a high level of energy and enthusiasm. Excellent relationship selling/customer focused sales abilities. Solution oriented with exceptional follow through. Good basic math skills, (including ability to take accurate measurements) Proficient with Windows based computer applications. Ability to perform well in a detail oriented, fast paced environment. PHYSICAL DEMANDS: You will be expected to sit for long periods of time frequently. Frequently spending extended periods of time on the phone with customers. Occasional lifting up to 50 lbs may be required. MENTAL DEMANDS: Think analytically Make decisions Develop options and implement solutions Work with a team Maintain regular and punctual attendance (consistent with ADA and/or FMLA) Attention to detail Communicate effectively Multitask in a fast-paced environment Work with a Sense of Urgency AHF PRODUCTS: AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce, Armstrong FlooringTM, Hartco, Robbins, LM Flooring , Capella, HomerWood, Hearthwood, Raintree, Autograph, Emily Morrow Home, tmbr, Crossville, and Crossville Studios. Our commercial brands include Bruce ContractTM, Hartco ContractTM, AHF Contract, Armstrong Flooring, Parterre, Crossville and Crossville Studios. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $23-25 hourly 8d ago
  • Representative Customer Service (General Calls)

    Assa Abloy 4.2company rating

    Phoenix, AZ jobs

    Assist customers in requests for information; perform customer service support functions and resolve customer complaints, concerns and issues; perform a variety of duties in a multi-task work environment. ESSENTIAL FUNCTIONS & RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential function satisfactorily: Ensure phone coverage for set business hours. Communicate with customers to answer their inquiries and solve all issues that may arise. Process incoming inquiries in Customer Care. Process RMA's/CCF's. Process information in appropriate computer programs as required. This includes but is not limited to CRC Dash (and related programs), JD Edwards, and Microsoft Office programs. Work with other departments as needed to ensure that we meet our customer needs. Operate within and help to improve work procedures for Customer Service using lean manufacturing principles Strive to develop and maintain a high standard of product knowledge, sharing that knowledge with Sales Reps, Customers, Team members and other Employees. Conform with the organizations ISO 9001 & 14001 requirements Other duties or projects as assigned. Individuals who need reasonable accommodations to enable them to perform these essential functions should discuss their needs with Human Resources. EMS will provide reasonable accommodations to such individuals unless doing so would impose an undue hardship on EMS or the individual is a direct threat. Supervisory Responsibilities There are no supervisory responsibilities with this position. QUALIFICATIONS The requirements listed below are representative of the knowledge, skills, and/or abilities required for this position. Education and/or Experience: * High school diploma or general education degree (GED) with some college or technical training in mechanics or electronics; two to five years experience in a customer service related position, preferably in a manufacturing environment; or equivalent combination of education and experience. Computer Skills * Proficiency in word processing, spreadsheets, email, and order processing software. * Possess a working knowledge of inventory, manufacturing and database software. Language Ability Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Write routine reports and correspondence in English. Speak effectively before groups of customers or employees of organization. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences. Phoenix, AZ, US, 85044 Customer Service & Contact Center Operations No Travel Required Associate 06-Feb-2026 Nearest Major Market: Phoenix
    $30k-39k yearly est. 8d ago
  • Inside Sales Representative

    Fenceworks 4.1company rating

    Santa Paula, CA jobs

    Fenceworks is California's Premier Fence Builder with 16+ locations and business units. We employ quality installation teams, sales force and management, which allow us to offer service and quality second to none in the fence industry. At Fenceworks, we pride ourselves on being professional and utilizing the highest quality fence products. We have exemplified a โ€œtake care of the customerโ€ philosophy that has made us the top fence contractor in California Fenceworks is currently seeking an inside sales representative with at least three years of sales experience. The sales rep is responsible for identifying and developing home builders and General Contractor relationships and expanding our presence in the market. While not required, our ideal candidate will have fencing or construction sales experience and estimating knowledge and/or experience. Responsibilities ยท Foster relationships with current home builders and General Contractor customers and new prospects. ยท Generate prospects through Bid websites (e.g., Building Connected, Bid Mail). ยท Obtain all required bid documents; including but not limited to site plans, fence specifications, and field measurements. ยท Provide pricing based on specification and review with Sales Manager. ยท Present proposal and follow up on bid within a timely manner to address or answer questions or comments. ยท Maintain communication with superintendents and purchasing throughout job. ยท Participate in sales meetings, training, trade shows, or other off-site functions as required Qualifications: ยท At least 2 years of Sales experience ยท Ideal familiarity and experience in construction-related roles or the fencing industry. ยท Must be able to prospect effectively and close sales ยท Basic Microsoft Office skills ยท Experience with CRM is a plus ยท Familiarity with Building Connected and Bid Mail is a plus ยท Excellent interpersonal and communication skills ยท Pass a pre-employment physical and drug screen ยท Pass E-Verify Compensation: Total compensation is already composed of base pay + commission structure. Job Type: Full-time Benefits: 401(k) Cell phone reimbursement Dental insurance Employee assistance program Health insurance Life insurance Mileage reimbursement Paid time off Travel reimbursement Vision insurance
    $48k-89k yearly est. 1d ago
  • Inside Sales Representative

    Fenceworks 4.1company rating

    Riverside, CA jobs

    Fencecorp, Inc. is a leader in providing high-quality fencing solutions for commercial and light industrial projects. We pride ourselves on our commitment to excellence and our ability to meet the unique needs of our clients, especially within the public works sector. We are seeking an experienced and dedicated Inside Sales Representative to join our team. This role will focus on working directly with public works General Contractors on commercial and light industrial projects. The ideal candidate will have a strong background in the fencing industry for public works projects, though candidates with experience in other sectors within the commercial/light-industrial construction industry will also be considered. Key Responsibilities: - Establish and maintain relationships with public works General Contractors. - Read and interpret project plans and bid documents. - Use Bluebeam software to analyze and break down project plans. - Communicate effectively with vendors and prime contractors. - Participate in job walks and site visits as required. - Prepare and present detailed proposals and quotations for projects. - Negotiate contracts and close sales to meet or exceed sales targets. - Provide excellent customer service and support throughout the project lifecycle. Qualifications: - Minimum of 5-6 years of experience in the fencing industry for public works projects or in the commercial/light-industrial construction industry. - Proficiency in reading and interpreting construction plans and bid documents. - Experience using Bluebeam and Procore software. - Strong communication and negotiation skills. - Ability to work independently and manage multiple projects simultaneously. - Comfortable with job walks and site visits. - Excellent organizational and time-management skills. Preferred Qualifications: - Established network within the public works and commercial construction sectors. - Previous experience working with public works General Contractors. - Strong problem-solving skills and attention to detail. Benefits: 401(k) Cell phone reimbursement Dental insurance Health insurance Life insurance Mileage reimbursement Paid time off Travel reimbursement Vision insurance
    $48k-88k yearly est. 1d ago
  • Customer Service Specialist

    Boxabl 3.2company rating

    Las Vegas, NV jobs

    Boxabl is an innovative construction manufacturing company based in Las Vegas, NV. Our mission is to significantly lower the cost of home ownership for everyone by designing high-quality auxiliary dwelling units that meet the highest standards of quality, strength, and sustainability. At Boxabl, we value hard-working individuals who thrive in fast-paced, ever-changing environments. If you want to live a life with real purpose, work alongside a wildly talented group of professionals to make a real difference, join us as we work to solve the national housing crisis! Job Summary In the role of Customer Service Specialist, you are the voice of Boxabl-the first point of contact for our customers. Your mission is to provide friendly, knowledgeable, and solution-focused service that builds loyalty and keeps our clients informed and excited about our groundbreaking products. Job Duties and Responsibilities Provide introductory and product info to new customers Respond to customer calls, emails, and inquiries promptly Ensure ongoing satisfaction by following up after purchases Troubleshoot product-related concerns Handle inbound leads via text, email, or phone call Qualify leads to send to our internal and external sales team Escalate complex issues when needed Collaborate with the customer service team on communication strategies Assist with other tasks as assigned Experience and Education Excellent interpersonal and communication abilities Analytical and problem-solving skills Ability to multitask and manage a high volume of interactions Strong time management and organizational habits Positive attitude with patience and professionalism Team-oriented with a collaborative mindset Work Environment/Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an open office environment that allows for collaboration inside and outside of your department. You must be able to operate standard office equipment (desktop, laptop, printer, scanner, etc.). Must be able to walk short distances and within the factory occasionally to perform job duties when necessary. You may be stationary at a laptop or desktop computer for most of your day creating and compiling, preparing, and analyzing data that may include extensive reading and/or research. May have to express or exchange ideas verbally to clients or the public and to convey detailed spoken instructions to other employees accurately, loudly, or quickly. Equal Opportunity Statement for Employment: Boxabl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. Boxabl expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status
    $28k-36k yearly est. 8d ago
  • Customer Service Agent PT

    Advanced Air, LLC 3.9company rating

    Crescent City, CA jobs

    Job DescriptionDescription: Customer Service Agent Job Type: Part time FLSA: Non - Exempt Who we are: Advanced Air, LLC is an innovative, service-oriented aviation company headquartered in Hawthorne, California. We were founded in 2005 by our President, Levi Stockton, as an FAA approved, Part 135, On-Demand Air Carrier focused on superlative aircraft management and on demand charter. Today, Advanced Air has 20 aircraft, operated in both scheduled and on-demand service, and a diversified portfolio of flying services in turboprop aircraft, business jets and regional passenger jets. Serving more than 13 communities in the southwestern United States, Advanced Air has a deep commitment to operational excellence and metered, sustainable growth. Our successful growth is driven by our adherence to our core values of: safety, security, teamwork and reliability. We are in this business for the long run and take a disciplined, thoughtful approach to growth opportunities. About the Role and about You: We are actively in search of a Customer Service Agent to support our operations at Del Norte County Airport! This position is 100% on-site, so being based in the Crescent City, CA area is a must. Customer Service Agents work in fast-paced environment, and should be comfortable working in any weather, including rain, snow and heat. What you will do: Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner; Answer telephone to provide information, resolve problems or complaints, and assist as needed; Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service; May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets; Communicate to customers when a flight has been delayed or cancelled and work to reaccommodate them according to company policy Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, assisting passengers as needed. Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers. Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquires both in-person and over the telephone; Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning; ? Transport passengers via shuttle or van as required; Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required; Maintain Advanced Air brand standards and consistency in the ground experience. Identify opportunities to improve customer experience and increase satisfaction; Maintain positive customer relations at all times by using good judgment and the ability to multi-task; Ensures FAA, TSA, Airlines & Airport regulations are followed at all times. Will be required to obtain and maintain a Secured Identification Display Area (SIDA) badge for certain airports. Additional duties as assigned by Supervisor. Why you should work with us: We can tell you all about how great we are, but you probably want to know what is in it for you, so we have compiled a list of our standout benefits: Competitive salary PTO and Sick Time Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest 401k plan with dollar-for-dollar employer match up to 4% Requirements: What we are looking for: Must be authorized to work in the U.S. Must have valid Driver's license and clean driving record 2+ Years of Customer Service Experience. Experience with Microsoft Office products including Outlook, Word and Excel Excellent communication and problem-solving skills Ability to push/pull/lift 50 lbs. for extended periods of time Ability to work efficiently under time constraints High School Diploma or equivalent. Special Requirements: May be required to push/ pull ground service equipment weighing approximately 5,000 lbs May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports Will be required to meet all local airport and TSA requirements Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required Tentative Schedule (23.5hrs per week) : Sun: 1415 - 2000 Mon: OFF Tue: OFF Wed: 1500 - 1900 Thurs: 1415 - 2000 Fri: 0645 - 1045 and 1500 -1900 *SPLIT SHIFT* Sat: OFF *Schedules are subject to change based on organizational needs* FYI: We believe a diversity of perspectives and experiences is what makes a strong team. The stronger our team, the closer we are to our mission. So come join us! We are looking for people of all genders, races, ethnicities, orientations, abilities, and disabilities to come sit at our tables and fly our planes. Lastly, in this role you may be exposed to fumes, dust, loud noises, outdoor weather conditions and extreme temperatures, and altitudes higher than sea level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $32k-39k yearly est. 7d ago
  • Customer Service Agent CEC *Temp*

    Advanced Air, LLC 3.9company rating

    Crescent City, CA jobs

    Job DescriptionDescription: Customer Service Agent Job Type: Part time Temporary FLSA: Non - Exempt Who we are: Advanced Air, LLC is an innovative, service-oriented aviation company headquartered in Hawthorne, California. We were founded in 2005 by our President, Levi Stockton, as an FAA approved, Part 135, On-Demand Air Carrier focused on superlative aircraft management and on demand charter. Today, Advanced Air has 20 aircraft, operated in both scheduled and on-demand service, and a diversified portfolio of flying services in turboprop aircraft, business jets and regional passenger jets. Serving more than 13 communities in the southwestern United States, Advanced Air has a deep commitment to operational excellence and metered, sustainable growth. Our successful growth is driven by our adherence to our core values of: safety, security, teamwork and reliability. We are in this business for the long run and take a disciplined, thoughtful approach to growth opportunities. About the Role and about You: We are actively in search of a Customer Service Agent to support our operations at Del Norte County Airport! This position is 100% on-site, so being based in the Crescent City, CA area is a must. This position is part-time and temporary. The position is currently scheduled to run from February 17, 2026, to April 13, 2026. Customer Service Agents work in fast-paced environment, and should be comfortable working in any weather, including rain, snow and heat. What you will do: Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner; Answer telephone to provide information, resolve problems or complaints, and assist as needed; Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service; May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets; Communicate to customers when a flight has been delayed or cancelled and work to reaccommodate them according to company policy Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, assisting passengers as needed. Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers. Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquires both in-person and over the telephone; Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning; ? Transport passengers via shuttle or van as required; Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required; Maintain Advanced Air brand standards and consistency in the ground experience. Identify opportunities to improve customer experience and increase satisfaction; Maintain positive customer relations at all times by using good judgment and the ability to multi-task; Ensures FAA, TSA, Airlines & Airport regulations are followed at all times. Will be required to obtain and maintain a Secured Identification Display Area (SIDA) badge for certain airports. Additional duties as assigned by Supervisor. Why you should work with us: We can tell you all about how great we are, but you probably want to know what is in it for you, so we have compiled a list of our standout benefits: Competitive salary PTO and Sick Time Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest 401k plan with dollar-for-dollar employer match up to 4% Requirements: What we are looking for: Must be authorized to work in the U.S. Must have valid Driver's license and clean driving record 2+ Years of Customer Service Experience. Experience with Microsoft Office products including Outlook, Word and Excel Excellent communication and problem-solving skills Ability to push/pull/lift 50 lbs. for extended periods of time Ability to work efficiently under time constraints High School Diploma or equivalent. Special Requirements: May be required to push/ pull ground service equipment weighing approximately 5,000 lbs May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports Will be required to meet all local airport and TSA requirements Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required Tentative Schedule ( 21.45 hrs per week, Temporary position): Sun: 0545 - 0945 Mon: 0545 - 0945 Tue: OFF Wed: OFF Thurs: 0545 - 0945 Fri: 0645 - 1045 Sat: 0715 - 1300 FYI: We believe a diversity of perspectives and experiences is what makes a strong team. The stronger our team, the closer we are to our mission. So come join us! We are looking for people of all genders, races, ethnicities, orientations, abilities, and disabilities to come sit at our tables and fly our planes. Lastly, in this role you may be exposed to fumes, dust, loud noises, outdoor weather conditions and extreme temperatures, and altitudes higher than sea level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $32k-39k yearly est. 4d ago
  • Call Center Representative (Inside Sales)

    Improveit Home Remodeling 3.9company rating

    Columbus, OH jobs

    Job Description 35-Year-Old, award-winning Home Improvement leader expanding its Call Center to meet continuing customer demand. This is an on-site role for the person who wants to grow their Sales career and their income. We are seeking a highly motivated Call Center Sales Specialist that is driven and wants to make an above-average income for a new opening in our performance-driven environment. You bring your competitive spirit and can-do attitude; we'll supply the training and the contacts. In this role, you will call homeowners who have expressed interest in our services to set appointments for in-home demonstrations and price estimates. You'll receive complete training on how to speak knowledgeably about our replacement window and bathroom remodeling services and help homeowners discover benefits such as increased home resale value and energy savings. We give our Call Center Sales Specialists a competitive edge through comprehensive training, targeted 1:1 coaching, and continuous mentoring so they learn, earn, and thrive in their sales careers. Our turnover is very low due to the quality of our training, coaching, and opportunities we provide to those who qualify. If you're looking for an opportunity where you can earn a great living, have the support and guidance needed to advance in your career, and be a part of a fun, growing company, apply today. Call Center Sales Specialist Benefits: Competitive Compensation (Unlimited Earning Potential) Medical and Dental Insurance Options 401k Retirement Saving Plan Paid Vacation and Personal Days Professional State of the Art Call Center Upbeat, Positive Work Environment Career Advancement Options NO travel Professional Quality Training and Ongoing Coaching Call Center Sales Specialist Qualifications: Comfortable with performance-based goals Ability to follow a script and have persuasive conversations Demonstrated ability to uncover need and overcome objections Strong verbal communications skills Competitive and highly self-motivated Driven, with a strong desire to succeed Thrive in a fast-paced, performance-based environment Strong computer proficiency Ability to work some evenings and weekends Minimum of 3 years Call Center/Inside Sales experience, required Experience in Collections or related fields, is a plus About Improveit! Home Remodeling: Serving the needs of homeowners since 1989, Improveit! Home Remodeling is a leading, continuously growing, replacement contracting company headquartered in Columbus Ohio. Markets served include Columbus, Dayton, Cincinnati, Louisville/Lexington and Southern Indiana. We specialize in replacement windows, bathroom remodeling, and walk-in safety tubs. BBB-Accredited with an A+ rating and 21-time Consumers' Choice Awards Winners, we've completed over 60,000 jobs, and one in four is for a repeat customer. We foster a culture focused on winning and our passion is deeply rooted in continuous improvement. We seek leaders who are interested in developing leaders. For us, โ€œImproveitโ€ is more than a name - it's an attitude that governs all that we do for our staff, our customers, and our communities. #ZR 43219 Powered by JazzHR Jorc0k1UsT
    $25k-33k yearly est. 9d ago
  • Call Center Representative (Inside Sales)

    Improveit Home Remodeling 3.9company rating

    Columbus, OH jobs

    Job Description 35-Year-Old, award-winning Home Improvement leader expanding its Call Center to meet continuing customer demand. This is an on-site role for the person who wants to grow their Sales career and their income. We are seeking a highly motivated Call Center Sales Specialist that is driven and wants to make an above-average income for a new opening in our performance-driven environment. You bring your competitive spirit and can-do attitude; we'll supply the training and the contacts. In this role, you will call homeowners who have expressed interest in our services to set appointments for in-home demonstrations and price estimates. You'll receive complete training on how to speak knowledgeably about our replacement window and bathroom remodeling services and help homeowners discover benefits such as increased home resale value and energy savings. We give our Call Center Sales Specialists a competitive edge through comprehensive training, targeted 1:1 coaching, and continuous mentoring so they learn, earn, and thrive in their sales careers. Our turnover is very low due to the quality of our training, coaching, and opportunities we provide to those who qualify. If you're looking for an opportunity where you can earn a great living, have the support and guidance needed to advance in your career, and be a part of a fun, growing company, apply today. Call Center Sales Specialist Benefits: Competitive Compensation (Unlimited Earning Potential) Medical and Dental Insurance Options 401k Retirement Saving Plan Paid Vacation and Personal Days Professional State of the Art Call Center Upbeat, Positive Work Environment Career Advancement Options NO travel Professional Quality Training and Ongoing Coaching Call Center Sales Specialist Qualifications: Comfortable with performance-based goals Ability to follow a script and have persuasive conversations Demonstrated ability to uncover need and overcome objections Strong verbal communications skills Competitive and highly self-motivated Driven, with a strong desire to succeed Thrive in a fast-paced, performance-based environment Strong computer proficiency Ability to work some evenings and weekends Minimum of 3 years Call Center/Inside Sales experience, required Experience in Collections or related fields, is a plus About Improveit! Home Remodeling: Serving the needs of homeowners since 1989, Improveit! Home Remodeling is a leading, continuously growing, replacement contracting company headquartered in Columbus Ohio. Markets served include Columbus, Dayton, Cincinnati, Louisville/Lexington and Southern Indiana. We specialize in replacement windows, bathroom remodeling, and walk-in safety tubs. BBB-Accredited with an A+ rating and 21-time Consumers' Choice Awards Winners, we've completed over 60,000 jobs, and one in four is for a repeat customer. We foster a culture focused on winning and our passion is deeply rooted in continuous improvement. We seek leaders who are interested in developing leaders. For us, โ€œImproveitโ€ is more than a name - it's an attitude that governs all that we do for our staff, our customers, and our communities. #ZR 43219 Powered by JazzHR vLnnmsbBLd
    $25k-33k yearly est. 9d ago
  • Call Center Representative (Inside Sales)

    Improveit Home Remodeling 3.9company rating

    Columbus, OH jobs

    35-Year-Old, award-winning Home Improvement leader expanding its Call Center to meet continuing customer demand. This is an on-site role for the person who wants to grow their Sales career and their income. We are seeking a highly motivated Call Center Sales Specialist that is driven and wants to make an above-average income for a new opening in our performance-driven environment. You bring your competitive spirit and can-do attitude; we'll supply the training and the contacts. In this role, you will call homeowners who have expressed interest in our services to set appointments for in-home demonstrations and price estimates. You'll receive complete training on how to speak knowledgeably about our replacement window and bathroom remodeling services and help homeowners discover benefits such as increased home resale value and energy savings. We give our Call Center Sales Specialists a competitive edge through comprehensive training, targeted 1:1 coaching, and continuous mentoring so they learn, earn, and thrive in their sales careers. Our turnover is very low due to the quality of our training, coaching, and opportunities we provide to those who qualify. If you're looking for an opportunity where you can earn a great living, have the support and guidance needed to advance in your career, and be a part of a fun, growing company, apply today. Call Center Sales Specialist Benefits: Competitive Compensation (Unlimited Earning Potential) Medical and Dental Insurance Options 401k Retirement Saving Plan Paid Vacation and Personal Days Professional State of the Art Call Center Upbeat, Positive Work Environment Career Advancement Options NO travel Professional Quality Training and Ongoing Coaching Call Center Sales Specialist Qualifications: Comfortable with performance-based goals Ability to follow a script and have persuasive conversations Demonstrated ability to uncover need and overcome objections Strong verbal communications skills Competitive and highly self-motivated Driven, with a strong desire to succeed Thrive in a fast-paced, performance-based environment Strong computer proficiency Ability to work some evenings and weekends Minimum of 3 years Call Center/Inside Sales experience, required Experience in Collections or related fields, is a plus About Improveit! Home Remodeling: Serving the needs of homeowners since 1989, Improveit! Home Remodeling is a leading, continuously growing, replacement contracting company headquartered in Columbus Ohio. Markets served include Columbus, Dayton, Cincinnati, Louisville/Lexington and Southern Indiana. We specialize in replacement windows, bathroom remodeling, and walk-in safety tubs. BBB-Accredited with an A+ rating and 21-time Consumers' Choice Awards Winners, we've completed over 60,000 jobs, and one in four is for a repeat customer. We foster a culture focused on winning and our passion is deeply rooted in continuous improvement. We seek leaders who are interested in developing leaders. For us, โ€œImproveitโ€ is more than a name - it's an attitude that governs all that we do for our staff, our customers, and our communities. #ZR 43219
    $25k-33k yearly est. Auto-Apply 8d ago
  • Call Center Representative (Inside Sales)

    Improveit Home Remodeling 3.9company rating

    Dublin, OH jobs

    35-Year-Old, award-winning Home Improvement leader expanding its Call Center to meet continuing customer demand. This is an on-site role for the person who wants to grow their Sales career and their income. We are seeking a highly motivated Call Center Sales Specialist that is driven and wants to make an above-average income for a new opening in our performance-driven environment. You bring your competitive spirit and can-do attitude; we'll supply the training and the contacts. In this role, you will call homeowners who have expressed interest in our services to set appointments for in-home demonstrations and price estimates. You'll receive complete training on how to speak knowledgeably about our replacement window and bathroom remodeling services and help homeowners discover benefits such as increased home resale value and energy savings. We give our Call Center Sales Specialists a competitive edge through comprehensive training, targeted 1:1 coaching, and continuous mentoring so they learn, earn, and thrive in their sales careers. Our turnover is very low due to the quality of our training, coaching, and opportunities we provide to those who qualify. If you're looking for an opportunity where you can earn a great living, have the support and guidance needed to advance in your career, and be a part of a fun, growing company, apply today. Call Center Sales Specialist Benefits: Competitive Compensation (Unlimited Earning Potential) Medical and Dental Insurance Options 401k Retirement Saving Plan Paid Vacation and Personal Days Professional State of the Art Call Center Upbeat, Positive Work Environment Career Advancement Options NO travel Professional Quality Training and Ongoing Coaching Call Center Sales Specialist Qualifications: Comfortable with performance-based goals Ability to follow a script and have persuasive conversations Demonstrated ability to uncover need and overcome objections Strong verbal communications skills Competitive and highly self-motivated Driven, with a strong desire to succeed Thrive in a fast-paced, performance-based environment Strong computer proficiency Ability to work some evenings and weekends Minimum of 3 years Call Center/Inside Sales experience, required Experience in Collections or related fields, is a plus About Improveit! Home Remodeling: Serving the needs of homeowners since 1989, Improveit! Home Remodeling is a leading, continuously growing, replacement contracting company headquartered in Columbus Ohio. Markets served include Columbus, Dayton, Cincinnati, Louisville/Lexington and Southern Indiana. We specialize in replacement windows, bathroom remodeling, and walk-in safety tubs. BBB-Accredited with an A+ rating and 21-time Consumers' Choice Awards Winners, we've completed over 60,000 jobs, and one in four is for a repeat customer. We foster a culture focused on winning and our passion is deeply rooted in continuous improvement. We seek leaders who are interested in developing leaders. For us, โ€œImproveitโ€ is more than a name - it's an attitude that governs all that we do for our staff, our customers, and our communities. #ZR 43219
    $25k-33k yearly est. Auto-Apply 8d ago
  • Customer Service Representative

    JBL Resources 4.3company rating

    San Antonio, TX jobs

    About Our Client: Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss! Key Responsibilities: Processing multiple daily order entry and billing transactions with a high level of accuracy and attention to detail. Resolving issues related to orders, billing, accounts receivable, and returns in a timely and professional manner. Maintaining customer accounts by updating records and ensuring accuracy in all transactions. Communicating directly with the sales force, internal departments, and clients to address and resolve customer concerns. Handling customer inquiries, assessing their needs, and ensuring quality service that meets customer satisfaction standards. Generating reports and maintaining detailed records to track order processing and customer interactions. Supporting the team by collaborating effectively and maintaining a positive, goal-oriented work environment. Working beyond standard hours as needed to support business needs and ensure timely order fulfillment. Qualifications: High school diploma or equivalent required. Associate's degree or equivalent work experience preferred. Must have experience in order processing and a strong understanding of order management workflows. Experience working with an ERP system, preferably Oracle, is helpful. Must be proficient in Microsoft Office, including Excel and Outlook. Must possess a valid driver's license and have a good driving record. Minimum of 2+ years of customer service or account management experience. Demonstrated knowledge of customer service principles, including customer needs assessment, quality service standards, and customer satisfaction evaluation. Strong problem-solving and communication skills, with the ability to address customer concerns effectively. Excellent organizational skills, customer service abilities, and follow-up capabilities. Strong phone communication skills with the ability to remain composed in stressful situations. Proven ability to process orders accurately and generate reports with attention to detail. Must be able and willing to work successfully in a team-oriented environment. Must be dedicated, goal-oriented, and self-directed. Ability to work beyond standard hours as needed to support business demands. NO C2C CANDIDATES Interested Candidates please apply on our website at https://jobs.jblresources.com. For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com. JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be. **JBL is an Equal Opportunity Employer and E-Verify Company
    $28k-39k yearly est. 55d ago
  • Customer Service Sales Representative (B2C E-Commerce)

    Maradyne Corporation 3.7company rating

    Cleveland, OH jobs

    We are seeking a results-driven Customer Service Sales Representative to grow our B2C e-commerce revenue through proactive customer engagement and effective sales execution. This role blends inbound sales support with high-quality customer service, converting inbound inquiries into completed sales while identifying opportunities to upsell and cross-sell parts and related products. The ideal candidate has proven success in B2C e-commerce sales, is motivated by performance-based compensation, and is comfortable selling parts. Experience selling construction equipment parts is highly preferred. Key Responsibilities Convert inbound phone, email, chat, and online inquiries into completed sales Identify upsell and cross-sell opportunities to maximize order value Recommend the correct parts and products based on customer needs and compatibility Meet or exceed individual sales, revenue, and conversion goals Accurately quote pricing, availability, shipping options, and lead times Process orders, returns, and exchanges with speed and accuracy Build strong customer relationships to drive repeat business and loyalty Maintain detailed records of customer interactions and sales activity in CRM and e-commerce systems Familiarity with Volusion and Shopify is preferred. Partner with internal teams to quickly resolve order, shipping, or product issues Stay up to date on products, promotions, and inventory availability What Were Looking For Proven experience in B2C e-commerce or inbound sales with measurable results Strong closing skills and confidence handling sales conversations Customer-focused mindset with a clear drive to generate revenue Ability to work toward sales quotas and performance metrics Excellent verbal and written communication skills Experience using CRM systems, e-commerce platforms, or order management tools Strong attention to detail and ability to manage multiple customer interactions Preferred Experience Parts sales experience (automotive, heavy equipment, industrial, or similar industries) Experience selling construction equipment parts or related components Familiarity with part numbers, SKUs, and compatibility matching Background in commission-based or incentive-driven sales roles Compensation & Work Environment Competitive base pay plus uncapped commission Performance incentives tied to sales, conversion rates, and average order value Full-time, in-office position with a consistent MondayFriday schedule Training and ongoing product support provided What Success Looks Like Consistently meeting or exceeding sales and revenue targets High conversion rates on inbound inquiries Increased average order value through effective upselling Strong customer satisfaction and repeat business We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, sexual orientation, gender identity, genetic information, disability, protected veteran status or any other applicable legally protected characteristics. Compensation details: 45000-55000 Yearly Salary PI39d2318f62ef-31181-39515683
    $28k-36k yearly est. 7d ago
  • Customer Service Agent HHR

    Advanced Air, LLC 3.9company rating

    Hawthorne, CA jobs

    Job DescriptionDescription: Customer Service Agent Job Type: Part time FLSA: Non - Exempt Who we are: Advanced Air, LLC is an innovative, service-oriented aviation company headquartered in Hawthorne, California. We were founded in 2005 by our President, Levi Stockton, as an FAA approved, Part 135, On-Demand Air Carrier focused on superlative aircraft management and on demand charter. Today, Advanced Air has 20 aircraft, operated in both scheduled and on-demand service, and a diversified portfolio of flying services in turboprop aircraft, business jets and regional passenger jets. Serving more than 12 communities in the southwestern United States, Advanced Air has a deep commitment to operational excellence and metered, sustainable growth. Our successful growth is driven by our adherence to our core values of: safety, security, teamwork and reliability. We are in this business for the long run and take a disciplined, thoughtful approach to growth opportunities. About the Role and about You: The Customer Service Agent position will be based in Hawthorne, CA. The incumbent of this role, is responsible for providing excellent customer service by handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, and problem resolution for all Advanced Air (AA) passengers and potential passengers/guests. We take pride in providing exceptional customer service that goes above and beyond the ordinary in hospitality and transportation services. You are highly motivated, organized, attentive to detail, communicate well, and focused on candidate experience. What you will do: Responsible for resolving customer requests, questions and needs ensuring the best use of resources to accomplish these tasks in a high pace environment. Must be able to handle customer complaints and maintain a professional attitude ยท Answer and direct calls at the multi-line phone station in a courteous and professional manner Operate office equipment, including but not limited to air-to-group radio, ground radios, airport access control, computers and multiline phones as required. Coordinate customer service order requests and maintain database to ensure data is accurate Complete daily fuel log, invoice fuel tickets and settle truck sheets Serve as a concierge between customers and various airport departments and vendors. Assist customers with hotel reservations, ground transportation, catering, local attractions/activities and other functions. Periodically inspect and maintain facilities, including lobby, front counter and restrooms Transport passengers and/or pilots to and from requested locations such as hotels, restaurants, commercial airport, etc. Requirements: What we are looking for: Must have authorization to work in the U.S. Must have valid CA Driver's license and clean driving record 2+ Years of Customer Service Experience Experience with Microsoft Office products including Outlook, Word and Excel Excellent communication and problem-solving skills Ability to push/pull/lift 50 lbs. for extended periods of time Ability to work efficiently under time constraints High School diploma or GED equivalent Why you should work with us: We can tell you all about how great we are, but you probably want to know what is in it for you, so we have compiled a list of our standout benefits: Competitive salary 401k plan with dollar-for-dollar employer match up to 4% Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest Special Requirements: May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports Will be required to meet all local airport and TSA requirements Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required Tentative Schedule Requirements: PT 1: PT 2: Sunday: 0700 - 1330 Sunday: 0700 - 1330 Monday: 0630 - 0930 Monday: 0630 - 0930 Thursday: 0500 - 1330 Thursday: 0600 - 1430 Friday: 0500 - 0930 Friday: 0500 - 0930 FYI: We believe a diversity of perspectives and experiences is what makes a strong team. The stronger our team, the closer we are to our mission. So come join us! We are looking for people of all genders, races, ethnicities, orientations, abilities and disabilities to come sit at our tables and fly our planes. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms Routinely handle objects weighing up to 25 lbs. and on occasion may be expected to lift objects weighing up to 60 lbs. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May include working outside on an aircraft ramp in various temperatures and conditions. Loud noise from aircraft, use hearing protection when needed and is provided.
    $30k-37k yearly est. 15d ago
  • Customer Service Agent PHX

    Advanced Air, LLC 3.9company rating

    Phoenix, AZ jobs

    Job DescriptionDescription: Customer Service Agent Job Type: Full time FLSA: Non - Exempt Who we are: Advanced Air, LLC is an innovative, service-oriented aviation company headquartered in Hawthorne, California. We were founded in 2005 by our President, Levi Stockton, as an FAA approved, Part 135, On-Demand Air Carrier focused on superlative aircraft management and on demand charter. Today, Advanced Air has 20 aircraft, operated in both scheduled and on-demand service, and a diversified portfolio of flying services in turboprop aircraft, business jets and regional passenger jets. Serving more than 12 communities in the southwestern United States, Advanced Air has a deep commitment to operational excellence and metered, sustainable growth. Our successful growth is driven by our adherence to our core values of: safety, security, teamwork and reliability. We are in this business for the long run and take a disciplined, thoughtful approach to growth opportunities. About the Role and about You: We are actively in search of a Customer Service Agent to support our operations at Phoenix Sky Harbor International Airport! This position is 100% on-site, so being based in the Phoenix, AZ area is a must. Customer Service Agents work in fast-paced environment, and should be comfortable working in any weather, including rain, snow and heat. What you will do: Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner; Answer telephone to provide information, resolve problems or complaints, and assist as needed; Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service; May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets; Communicate to customers when a flight has been delayed or cancelled and work to re-accommodate them according to company policy Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, assisting passengers as needed. Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers. Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquires both in-person and over the telephone; Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning; Transport passengers via shuttle or van as required; Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required; Maintain Advanced Air brand standards and consistency in the ground experience. Identify opportunities to improve customer experience and increase satisfaction; Maintain positive customer relations at all times by using good judgment and the ability to multi-task; Ensures FAA, TSA, Airlines & Airport regulations are followed at all times. Will be required to obtain and maintain a Secured Identification Display Area (SIDA) badge for certain airports. Additional duties as assigned by Supervisor. Requirements: What we are looking for: Must have authorization to work in the U.S. Must have valid Driver's license and clean driving record 2+ Years of Customer Service Experience Experience with Microsoft Office products including Outlook, Word and Excel Excellent communication and problem-solving skills Ability to push/pull/lift 50 lbs. for extended periods of time Ability to work efficiently under time constraints / Must have valid Driver's license and clean driving record High School diploma or GED equivalent Special Requirements: May be required to push/ pull ground service equipment weighing approximately 5,000 lbs May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports Will be required to meet all local airport and TSA requirements Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required Why you should work with us: We can tell you all about how great we are, but you probably want to know what is in it for you, so we have compiled a list of our standout benefits: Competitive salary PTO and Sick Time (PTO provided to full time employees) Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest 401k plan with dollar-for-dollar employer match up to 4% Tentative Schedule (2 open shifts): Sun: 0500 - 1730 Mon: 0330 - 1530 Tues: 1200 - 1930 Wed: 1200 - 1930 Thurs: OFF Fri: OFF Sat: OFF (39.3 hrs) Sun: 0600 - 1730 Mon: OFF Tues: OFF Wed: OFF Thurs: 1230 - 2130 Fri: 1100 - 1800 Sat: 0330 - 1300 (37 hrs) There is a two-week training schedule: Monday: 0400 - 1430 Tuesday: 0800 - 1830 Wednesday: 0400 - 1300 Thursday: 0400 - 1500 Friday: 0400-1300 FYI: We believe a diversity of perspectives and experiences is what makes a strong team. The stronger our team, the closer we are to our mission. So come join us! We are looking for people of all genders, races, ethnicities, orientations, abilities, and disabilities to come sit at our tables and fly our planes. Lastly, in this role you may be exposed to fumes, dust, loud noises, outdoor weather conditions and extreme temperatures, and altitudes higher than sea level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $26k-33k yearly est. 17d ago
  • Customer Solutions Representative

    Skyworks 3.8company rating

    Buffalo, NY jobs

    As a Customer Solutions Representative, your job is to help the sales group and sales team by managing customer activities and programs. The goal is to make customers happy and grow their accounts. What You Need to Do: -Help the sales team by processing quotes requests, checking incoming orders for accuracy (e.g., pricing, meeting minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, acknowledging them, telling customers about changes to their orders, and working with other parts of the business to get orders processed quickly and keep track of them. -Help follow up on sales leads with both new and old customers. -Take calls and emails from customers and answer them. -As needed, troubleshoot, study, solve, and bring problems to the attention of the sales team. -Look into what customers are saying and help the sales team figure it out. -Find ways to improve sales methods and accuracy and make those changes. Required Skills; Simple: A high school diploma 2 or more years of work with Microsoft Office 2 or more years of work in customer service English read, write, and speak well Associate's degree in a business or technical field is preferred. Being used to working in a manufacturing setting It's best if you have some general knowledge of ISO Compliance, ITAR, etc. 2 or more years of work with a CRM program like Salesforce Associate's degree in a business or technical field is preferred. 2 or more years of work with a CRM program like Salesforce Being used to working in a manufacturing setting It's best if you have some general knowledge of ISO Compliance, ITAR, etc. Equal Employment Opportunity is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
    $29k-38k yearly est. 60d+ ago

Learn more about Pacific Coast Building Products jobs