Service Representative jobs at Pacific Coast Building Products - 975 jobs
Customer Service Rep
Armstrong Flooring 4.3
Denver, CO jobs
BENEFITS: Medical, Dental, Vision, 401K
Shift: 7:30a-4:30p Monday-Friday
Pay: $23-25/hour
AHF Products has a job opportunity for a Customer Service Rep, working at the will-call desk, to be located in Denver, CO. Reporting to the Branch Manager, the CSR's responsibilities include assisting with day-to-day sales activities, processing all customer orders to completion via delivery or will call, presenting products to customers, answering questions regarding products, pricing, ship dates and acting as a relationship ambassador to contractors, installers, architects, builders, and designers. Responsible for ensuring all customers who come in contact with Crossville Studios receive excellent service, while adhering to company policies and procedures.
JOB DUTIES:
Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process.
Maintain professional appearance and attitude at all times.
Answer phones and greet clients as they enter the customer service area.
Follow-up on orders that are on backorders and processing customer orders accurately.
Use DANCIK to look up pricing, customer information, delivery dates, and process orders.
Call customers to communicate on order status and ETA's.
Liaison with outside sales reps. and managers.
Organize and maintain the contractor area.
Ensure all customers receive excellent customer service.
Solve customer problems with a sense of urgency and accuracy.
Communicate with the warehouse department regarding order status in staged areas.
Schedule delivery and reminder calls to customers.
Complete projects or assignments as delegated by the supervisor.
Back up to other positions within the department when needed.
Maintain positive communication skills and process customer orders accurately.
Maintain an organized and efficient work area.
Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealers).
Scan all paperwork correctly (PO's, confirmations, POD's).
Other duties as assigned.
JOB QUALIFICATIONS:
Knowledge of interior and exterior design, Ceramic and Porcelain tile, natural stone, and related products.
Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers.
Self-driven with a high level of energy and enthusiasm.
Excellent relationship selling/customer focused sales abilities.
Solution oriented with exceptional follow through.
Good basic math skills, (including ability to take accurate measurements)
Proficient with Windows based computer applications.
Ability to perform well in a detail oriented, fast paced environment.
PHYSICAL DEMANDS:
You will be expected to sit for long periods of time frequently.
Frequently spending extended periods of time on the phone with customers.
Occasional lifting up to 50 lbs may be required.
MENTAL DEMANDS:
Think analytically
Make decisions
Develop options and implement solutions
Work with a team
Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
Attention to detail
Communicate effectively
Multitask in a fast-paced environment
Work with a Sense of Urgency
AHF PRODUCTS:
AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce, Armstrong Flooring, Hartco, Robbins, LM Flooring , Capella, HomerWood, Hearthwood, Raintree, Autograph, Emily Morrow Home, tmbr, Crossville, and Crossville Studios. Our commercial brands include Bruce Contract, Hartco Contract, AHF Contract, Armstrong Flooring, Parterre, Crossville and Crossville Studios. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.
$23-25 hourly 7d ago
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CSC Customer Service Specialist 1
Artech LLC 3.4
Temple, TX jobs
for one of our direct clients in the US. Below are the specs for the role: Customer Service Specialist 1 Duration of Assignment: 6+ Months Pay Rate Range: $18.00/hr on W2 Call Volume: Day Shift (8 AM-5 PM): 175-300 calls per day
Second Shift: 150-200 calls per day
Night Shift: Over 100 calls on a busy night
Key Requirements:
Must be a quick thinker, able to handle unique or challenging situations on calls.
Should be able to think quickly and adapt during calls.
Types of Calls:
General calls (e.g., plumbing issues, ceiling issues, doctor appointments)
Auto dispatching via radio/calls (launch/alert calls)
Monitoring role for medical support and medical emergency calls
Other Details:
Must know how to route calls appropriately.
Dispatcher experience is a plus, but not mandatory.
During the interview, candidates will be assessed on their ability to multitask effectively.
Click "APPLY" to send your resume for this role or you can send an email to me at **************************. You can also reach me directly on ************.
Artech has been an employer of choice for 30 years, proudly serving over 80 Fortune 500 companies. We have dedicated professionals that will help you with your next career move. Our recruiters will listen carefully to your career goals and then match your skills and aspirations to various open roles. There is nothing we are more passionate about than finding candidates a rewarding job that makes them happy.
Artech is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.
$18 hourly 7d ago
Customer Service Coordinator
Simplex Group 3.3
Rancho Cucamonga, CA jobs
Simplex Group is an organization dedicated to providing quality commercial transportation services to trucking companies and owner operators alike. We are experts in administering comprehensive services including DOT/FMCSA Safety Compliance Management, truck permits and taxes, offering the best trucking insurance packages in the market, and securing top paying loads while servicing your freight factoring services. At Simplex Group our vision is: “Empowering the Dreams of Those Delivering to America”.
We are looking for a high-energy, customer focused New Driver Onboarding Representative to join our team. The representative will be the first point of contact for visitors at our Headquarters, giving exceptional customer service to our visitors. In this role, the New Driver Onboarding Representative will play an essential role in prescreening drivers for our customers in accordance with the regulatory guidelines of the FMCSA. Given the fast growth within this department, we have no doubt this role will serve as a stepping stone for a long-term career at the Simplex Group.
Responsibilities:
Greet and welcome visitors in a courteous and friendly manner providing information to visitors about the company and its services
Coordinate between the visitor and our internal departments to ensure smooth operations and excellence in customer experience
Respond promptly to customer inquiries in a professional and courteous manner
Resolve customer concerns, issues, and complaints effectively and efficiently
Identify and recommend process improvements to enhance customer satisfaction
Maintain a positive and empathetic attitude towards customers at all times
Gather driver information to complete the prescreening for drivers according to FMCSA regulations, including conducting drug/alcohol screenings
Review of driver documentation required for proper onboarding
Enter and verify client information in systems to ensure records are kept up-to-date
Assist with miscellaneous clerical duties, such as photocopying, scanning, filing, and following up with customers
Manage and maintain a clean and organized reception area welcoming to visitors
Ensure security protocols are followed for visitor access
Assist with other tasks as needed by the company
Experience Requirements:
High school diploma or equivalent relevant experience.
Customer service experience, preferably in the transportation industry.
Bilingual conversational in Punjabi is required/preferred.
Skills Needed:
Customer-centric mentality.
Data entry and documentation skills.
Strong attention to detail.
Bilingual in English and Punjabi.
Familiarity with Microsoft Office (Excel, Word).
Job Duties:
Greet and assist visitors.
Coordinate with internal departments.
Respond to inquiries and resolve concerns.
Identifying Process Improvements
Prescreen drivers per FMCSA guidelines, including Drug and alcohol screenings
Data Entry and Record Keeping
Miscellaneous Clerical Duties
Review driver documentation.
Maintain a welcoming reception area.
Follow security protocols.
Supporting additional company needs
Great Fit if...
Able to work on an On-Site position
Excellent verbal and written communication skills
Exceptional interpersonal and customer service skills
Outstanding organizational skills and attention to detail
Strong analytical, logical thinking, and problem-solving skills
Excellent time management skills with a proven ability to meet deadlines
Ability to prioritize tasks and to delegate them when appropriate
Characteristics of a Simplificator:
Optimistic Attitude
Problem Solver
Passionate
Eager to learn
Team Player
Adaptable
Simplex Group is an organization dedicated to providing quality commercial transportation services to trucking companies and owner operators alike. We are experts in administering comprehensive services including DOT/FMCSA Safety Compliance Management, truck permits and taxes, offering the best trucking insurance packages in the market, and securing top paying loads while servicing your freight factoring services. At Simplex Group our vision is: “Empowering the Dreams of Those Delivering to America”.
$34k-44k yearly est. 2d ago
Customer Service Rep
AHF 4.1
Denver, CO jobs
BENEFITS: Medical, Dental, Vision, 401K Shift: 7:30a-4:30p Monday-Friday Pay: $23-25/hour AHF Products has a job opportunity for a Customer Service Rep, working at the will-call desk, to be located in Denver, CO. Reporting to the Branch Manager, the CSR's responsibilities include assisting with day-to-day sales activities, processing all customer orders to completion via delivery or will call, presenting products to customers, answering questions regarding products, pricing, ship dates and acting as a relationship ambassador to contractors, installers, architects, builders, and designers. Responsible for ensuring all customers who come in contact with Crossville Studios receive excellent service, while adhering to company policies and procedures.
JOB DUTIES:
Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process.
Maintain professional appearance and attitude at all times.
Answer phones and greet clients as they enter the customer service area.
Follow-up on orders that are on backorders and processing customer orders accurately.
Use DANCIK to look up pricing, customer information, delivery dates, and process orders.
Call customers to communicate on order status and ETA's.
Liaison with outside sales reps. and managers.
Organize and maintain the contractor area.
Ensure all customers receive excellent customer service.
Solve customer problems with a sense of urgency and accuracy.
Communicate with the warehouse department regarding order status in staged areas.
Schedule delivery and reminder calls to customers.
Complete projects or assignments as delegated by the supervisor.
Back up to other positions within the department when needed.
Maintain positive communication skills and process customer orders accurately.
Maintain an organized and efficient work area.
Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealers).
Scan all paperwork correctly (PO's, confirmations, POD's).
Other duties as assigned.
JOB QUALIFICATIONS:
Knowledge of interior and exterior design, Ceramic and Porcelain tile, natural stone, and related products.
Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers.
Self-driven with a high level of energy and enthusiasm.
Excellent relationship selling/customer focused sales abilities.
Solution oriented with exceptional follow through.
Good basic math skills, (including ability to take accurate measurements)
Proficient with Windows based computer applications.
Ability to perform well in a detail oriented, fast paced environment.
PHYSICAL DEMANDS:
You will be expected to sit for long periods of time frequently.
Frequently spending extended periods of time on the phone with customers.
Occasional lifting up to 50 lbs may be required.
MENTAL DEMANDS:
Think analytically
Make decisions
Develop options and implement solutions
Work with a team
Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
Attention to detail
Communicate effectively
Multitask in a fast-paced environment
Work with a Sense of Urgency
AHF PRODUCTS:
AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce, Armstrong FlooringTM, Hartco, Robbins, LM Flooring , Capella, HomerWood, Hearthwood, Raintree, Autograph, Emily Morrow Home, tmbr, Crossville, and Crossville Studios. Our commercial brands include Bruce ContractTM, Hartco ContractTM, AHF Contract, Armstrong Flooring, Parterre, Crossville and Crossville Studios. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
$23-25 hourly 7d ago
Customer Service Representative
Atkore 4.3
Eugene, OR jobs
Who we are:
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.
With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
Who we are looking for:
Atkore is currently searching for a Customer ServiceRepresentative. Reporting to the Customer Service Supervisor, this person will be responsible for handling all customer product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner. The ideal candidate will have a high school diploma with a minimum of 2 years of experience working in a similar role preferably in a manufacturing or electrical customer service environment.
This is an on-site position that will be located in Dallas-TX, Eugene-OR, Louisville -KY, or Tampa-FL.
What you'll do:
Processing orders, quotes, credits, returns applications and other requests
Communicating directly with customers or sales representatives either by telephone, electronically, or face to face
Obtaining and evaluate all relevant information to handle inquiries and complaints promptly
Answering basic technical inquiries
Directing advanced technical requests and other unresolved issues to the appropriate resource
Managing customer accounts
Promptly responding and assisting customers with damaged shipments and/or mis-shipments
Keeping good records of customer interactions and transactions
Communicating and coordinating with internal departments and outside vendors
Monitoring product stocking levels and inventory turns
Reviewing all product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilization
Performing other related duties as assigned
What you'll bring:
High School diploma or equivalent
Minimum two years business experience in a manufacturing or electrical customer service environment preferred
Computer literacy and experience with Windows, Excel, Word, and Outlook
Ability to manage a variety of concurrent tasks in a fast-paced work environment
Time management, planning, and organizational skills
Effective decision making and problem solving abilities
Excellent interpersonal and communications skills
Strong initiative and adaptable to change
Must be able to thrive in a team environment
All associates must embrace and foster and environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability.
Within 3 months you'll:
Complete Atkore's onboarding and immersion program.
Gain an understanding of how your role ties into Atkore's mission and strategic plan.
Perform basic order inquiry, entry, and order follow-up activities.
Within 6 months you'll:
Handle an assigned territory independently from PO receipt to invoicing.
Work towards meeting or exceeding the departments daily KPI metrics.
Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.
Atkore is a six-time Great Place to Work certified company and a four-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
Join our team and align yourself with an industry leader!
As of the date of this posting, a good faith estimate of the current pay for this position is $40,640 - $55,880. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include:
Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Paid Time Off
Paid holidays
Any leave required under federal, state, or local law
Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
$40.6k-55.9k yearly 7d ago
Representative Customer Service (General Calls)
Assa Abloy 4.2
Phoenix, AZ jobs
Assist customers in requests for information; perform customer service support functions and resolve customer complaints, concerns and issues; perform a variety of duties in a multi-task work environment.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential function satisfactorily:
Ensure phone coverage for set business hours. Communicate with customers to answer their inquiries and solve all issues that may arise.
Process incoming inquiries in Customer Care.
Process RMA's/CCF's.
Process information in appropriate computer programs as required. This includes but is not limited to CRC Dash (and related programs), JD Edwards, and Microsoft Office programs.
Work with other departments as needed to ensure that we meet our customer needs.
Operate within and help to improve work procedures for Customer Service using lean manufacturing principles
Strive to develop and maintain a high standard of product knowledge, sharing that knowledge with Sales Reps, Customers, Team members and other Employees.
Conform with the organizations ISO 9001 & 14001 requirements
Other duties or projects as assigned.
Individuals who need reasonable accommodations to enable them to perform these essential functions should discuss their needs with Human Resources. EMS will provide reasonable accommodations to such individuals unless doing so would impose an undue hardship on EMS or the individual is a direct threat.
Supervisory Responsibilities
There are no supervisory responsibilities with this position.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skills, and/or abilities required for this position.
Education and/or Experience:
* High school diploma or general education degree (GED) with some college or technical training in mechanics or electronics; two to five years experience in a customer service related position, preferably in a manufacturing environment; or equivalent combination of education and experience.
Computer Skills
* Proficiency in word processing, spreadsheets, email, and order processing software.
* Possess a working knowledge of inventory, manufacturing and database software.
Language Ability
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English.
Write routine reports and correspondence in English.
Speak effectively before groups of customers or employees of organization.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Phoenix, AZ, US, 85044
Customer Service & Contact Center Operations
No Travel Required
Associate
06-Feb-2026
Nearest Major Market: Phoenix
$30k-39k yearly est. 7d ago
Customer Service Specialist
Boxabl 3.2
Las Vegas, NV jobs
Boxabl is an innovative construction manufacturing company based in Las Vegas, NV. Our mission is to significantly lower the cost of home ownership for everyone by designing high-quality auxiliary dwelling units that meet the highest standards of quality, strength, and sustainability. At Boxabl, we value hard-working individuals who thrive in fast-paced, ever-changing environments. If you want to live a life with real purpose, work alongside a wildly talented group of professionals to make a real difference, join us as we work to solve the national housing crisis!
Job Summary
In the role of Customer Service Specialist, you are the voice of Boxabl-the first point of contact for our customers. Your mission is to provide friendly, knowledgeable, and solution-focused service that builds loyalty and keeps our clients informed and excited about our groundbreaking products.
Job Duties and Responsibilities
Provide introductory and product info to new customers
Respond to customer calls, emails, and inquiries promptly
Ensure ongoing satisfaction by following up after purchases
Troubleshoot product-related concerns
Handle inbound leads via text, email, or phone call
Qualify leads to send to our internal and external sales team
Escalate complex issues when needed
Collaborate with the customer service team on communication strategies
Assist with other tasks as assigned
Experience and Education
Excellent interpersonal and communication abilities
Analytical and problem-solving skills
Ability to multitask and manage a high volume of interactions
Strong time management and organizational habits
Positive attitude with patience and professionalism
Team-oriented with a collaborative mindset
Work Environment/Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in an open office environment that allows for collaboration inside and outside of your department.
You must be able to operate standard office equipment (desktop, laptop, printer, scanner, etc.).
Must be able to walk short distances and within the factory occasionally to perform job duties when necessary.
You may be stationary at a laptop or desktop computer for most of your day creating and compiling, preparing, and analyzing data that may include extensive reading and/or research.
May have to express or exchange ideas verbally to clients or the public and to convey detailed spoken instructions to other employees accurately, loudly, or quickly.
Equal Opportunity Statement for Employment: Boxabl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. Boxabl expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status
$28k-36k yearly est. 7d ago
Customer Service Representative
JBL Resources 4.3
San Antonio, TX jobs
About Our Client: Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!
Key Responsibilities:
Processing multiple daily order entry and billing transactions with a high level of accuracy and attention to detail.
Resolving issues related to orders, billing, accounts receivable, and returns in a timely and professional manner.
Maintaining customer accounts by updating records and ensuring accuracy in all transactions.
Communicating directly with the sales force, internal departments, and clients to address and resolve customer concerns.
Handling customer inquiries, assessing their needs, and ensuring quality service that meets customer satisfaction standards.
Generating reports and maintaining detailed records to track order processing and customer interactions.
Supporting the team by collaborating effectively and maintaining a positive, goal-oriented work environment.
Working beyond standard hours as needed to support business needs and ensure timely order fulfillment.
Qualifications:
High school diploma or equivalent required.
Associate's degree or equivalent work experience preferred.
Must have experience in order processing and a strong understanding of order management workflows.
Experience working with an ERP system, preferably Oracle, is helpful.
Must be proficient in Microsoft Office, including Excel and Outlook.
Must possess a valid driver's license and have a good driving record.
Minimum of 2+ years of customer service or account management experience.
Demonstrated knowledge of customer service principles, including customer needs assessment, quality service standards, and customer satisfaction evaluation.
Strong problem-solving and communication skills, with the ability to address customer concerns effectively.
Excellent organizational skills, customer service abilities, and follow-up capabilities.
Strong phone communication skills with the ability to remain composed in stressful situations.
Proven ability to process orders accurately and generate reports with attention to detail.
Must be able and willing to work successfully in a team-oriented environment.
Must be dedicated, goal-oriented, and self-directed.
Ability to work beyond standard hours as needed to support business demands.
NO C2C CANDIDATES
Interested Candidates please apply on our website at https://jobs.jblresources.com.
For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company
$28k-39k yearly est. 54d ago
Client Service Representative
Travers Mechanical Services 3.7
New York jobs
Purpose This is an entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
Duties and responsibilities
Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.
Date stamps all requests and highlights pertinent data to facilitate processing.
Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
Completes release of information requests including retrieving patient's medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.
Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department.
Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.
Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
Maintains a neat, clean, and professional personal appearance and observes the dress code established by the Company or the member facility.
Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer requests.
Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information.
Ability to maintain regular attendance and punctuality as scheduled. Notifies Manager, Operations and/or Supervisor if unable to adhere to daily schedule.
Adheres to all Company time and attendance policies or applicable law covering meal breaks and rest periods. Records all accurate work hours in the Company's designated time keeping system daily and adheres to the Company's overtime policy and procedures for requesting time off or change in schedule.
Works within scope of position and direction; willingly accepts assignments and is available to take on additional member facilities and assist with ROI backlogs.
Performs responsibilities in accordance with the Company's and member facilities policies and procedures and state and federal labor regulations and works to minimize confidentiality breaches.
Maintains confidentiality, information security and ethical behavior when handling all Company and medical records information during transport, storage and disposal. Will not remove medical records information from member site unless written authorization is provided by the facility's HIM Director, Company Manager and/or Supervisor and Vice President of Operations.
Attends and participates in required educational training sessions and staff meetings as scheduled and assigned.
Ability to adapt to change and respond to difficult and challenging situations in a professional manner.
Accepts new assignments willingly to meet business needs.
Communicates with Manager on an on-going basis, providing information and data as requested including member's changing needs and requests.
Promptly reports to Manager any customer service concerns and/or any potential HIPAA violations whether actual or perceived.
Informs Manager of site or work difficulties, special project requests from facility, and fluctuating volume in daily workload.
Ability to accurately and efficiently utilize a computer for data input, retrieval of data and all other tasks associated with release of information services and time reporting.
Ability to work with minimum supervision, organize workload and prioritize work tasks to meet production goals.
Ability to recognize emergency situations within context of job duties and communicate potential issues to Supervisor and/or Manager, Operations.
Maintains knowledge of safety procedures to ensuring a safe work environment and reports safety concerns to Supervisor and/or Manager, Operations
Maintains a current and valid driver's license and insures personal automobile insurance is in force and will be maintained, in at least the amounts required by state law, on any automobile or transportation that is use in connection with Company duties.
Checks the Company's and other assigned email and communication systems such as REP Online and member assigned email on a daily basis. Utilizes assigned tools within established guidelines. Performs other tasks as assigned including but not limited to working at facilities within 50 miles of principal site as business needs arise.
Adheres to the Company's Code of Conduct and business standards.
Qualifications
A High School Diploma or GED is required.
Must be able to communicate effectively in the English language.
Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred.
Proven customer service experience and/or training.
Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel
Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.
Ability to read and comprehend simple, healthcare terminology
Effective verbal and written communication skills.
Effective organizational skills a must
Ability to use fax, copier, microfilm machine, and multiline phone system and other required work tools
$38k-64k yearly est. 60d+ ago
Customer Service Liaison - Residential Construction
Comfort Windows 3.2
Rochester, NY jobs
Comfort Windows has an immediate need for a Customer Service Liaison with residential construction experience preferred.
Responsibilities will include:
Receive and address customer calls for product and installation service needs
Schedule service technicians
Ordering, checking in, and tracking inventory of service parts and materials
Assist in the scheduling and ordering of new products
Organize and maintain racks in service office for service parts
Have service parts and materials organized and ready for each job as scheduled
Other office duties as assigned by management
Comfort Windows is Upstate NY's #1 home remodeling contractor with 40 years of experience in the home improvement industry. As a family-owned contractor, we manufacture locally and install using only our own trained employees. For everything from replacement windows to basements, siding to bathrooms, doors and more, Comfort Windows does the job right from start to finish.
Comfort Windows is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
$37k-44k yearly est. Auto-Apply 60d+ ago
Resident Relations Specialist - Part-Time
Firstservice Corporation 3.9
Oakland, CA jobs
The Resident Relations Specialist ("RRS") supports the Manager by providing exceptional, responsive service to every resident or guest they encounter. The RRS is the interface who executes a variety of concierge/social/resident functions enhancing the resident experience at their property or community. While all on-site positions promote and exude warm and helpful service, the RRS position specifically focuses on "Five-Star" service excellence. The RRS is tasked with understanding residents expressed and unexpressed preferences and executing a full-service hospitality platform under the direction of the GM. The RRS is customer focused with excellent interpersonal communication and organizational skills and has a "can do" attitude. They must understand and adopt all community management tools (communications mediums, software, etc.) daily to enhance the lifestyle of every resident.
In addition, the RRS supports and executes administrative tasks as directed by the Board of Directors and management. This position requires skilled representation (verbal, written, visual) at all times, with peak emphasis on delivering friendly, helpful and professional service to all residents, co-workers and management.
Schedule: Part-time, Thursdays & Fridays 3PM - 11PM and Sundays 7AM - 3PM
Compensation: $24-26/hr
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Your Responsibilities:
* Identifies and clarifies residents expressed and unexpressed needs, answers questions and gives direction and instructions in a professional helpful manner.
* Answers the telephone within two rings, using correct salutations, personal identification and telephone etiquette.
* Takes, records and relays messages accurately, completely and legibly.
* Documents all pertinent information in resident logbook(s) throughout their shift.
* Responsible for all package distribution (incoming and outgoing) for the property
* Monitors all property access points (gates, garages, doors, elevators, pool) through the operation of Closed-Circuit Television where applicable. Reports all suspicious activity to proper authority to ensure continued resident safety.
* Complies with service expectations and company standards as well as policies and procedures.
* Accommodates Resident requests expediently and courteously within 24 hours of initial call. Follows up with person assigned to task and Resident to ensure completion of the request.
* Attends and participates in designated meetings or functions as required by the General Manager or the Board of Directors.
* Maintains a list of residents needing special assistance in case of an emergency and is an active member on the emergency response team.
* Informs all vendors of building rules and regulations.
* Assists with move-in questions new residents may have and redirects them should they need to refer to a different department.
* Assures all visitors are registered and authorized by homeowner to be on property.
* Assures all pets, vehicles, motorcycles and bicycles are properly registered and logged
* Ensures people sent downstairs to the valet parking garage have a valid parking ticket
* Maintains complete knowledge and complies with the HOA's policies and procedures.
* Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building's entrance and lobby.
* Maintains current vendor information to accommodate all resident requests.
* Stays current on notices sent from the HOA to different floors in lobby being worked on to answer any questions should residents' approach.
* Makes accurate timekeeping and payroll entries each day in accordance with company policy.
* Completes daily tasks and projects assigned by supervisor and Director of Operations including, but not limited to, newspaper delivery, package audit and daily task page completion.
Skills & Experience:
* High school diploma or equivalency required. College level courses in business or hospitality preferred.
* Will possess past Resident Services, Customer Service and/or Hospitality experience.
* Is highly organized and detailed oriented with a "can do" team player attitude.
* Has excellent communication and customer service skills and is administratively strong.
* Is proficient in MS Office with the willingness and ability to learn company internal software.
* Is able to multitask while working at times under pressure and in a diverse environment.
* Must be passionate about providing our residents exemplary customer service at all times.
* Ensures uniform and personal appearance are clean and professional at all time while maintaining a pleasant demeanor.
* Demonstrates consistent effective written, verbal and listening communication skills.
* Demonstrates problem-solving abilities independently and responsibly.
* Has the ability to quickly adapt to change both in client needs and policies and procedures which have been implemented by management and the HOA Board of Directors.
* Able to work independently and as a team and prioritizes daily workload efficiently and professionally.
* Receptive to receiving constructive feedback regarding personal performance for professional development.
* Must work effectively with co-workers, residents and others by sharing ideas in a constructive and positive manner; listens to and objectively considers ideas and suggestions; keeps commitments and keeps others well informed of work progress, timetables and issues; address' problems and issues constructively to find mutually acceptable and practical business solution; address' others by name, title or other respectful identifier.
* Must be flexible in work schedule which may include AM/PM shifts, weekends and holidays.
Physical Requirements and Working Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must be mobile enough to move about the facilities, including up and down stairs and recreational areas and navigate uneven surfaces.
* Must be able to lift up to 25 pounds.
* Must be able to sit and stand for extended periods of time.
* Must have finger dexterity for typing/using a keyboard.
* Must be able to actively talk and listen to clients, vendors, co-workers and supervisors.
The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Overtime may be required from time-to-time, based on business needs and as approved by supervisor. Consistent and regular attendance required.
What We Offer:
* Medical, dental, and vision plans (full time and part time 30+ hours)
* Part time 20+ hours qualify for dental and vision
* 401K match
* Time off including vacation, sick, and company paid holidays
* Pet insurance available
* Tuition reimbursement
* Legal services
* Free emotional wellbeing and daily life assistance support for all associates
* Domestic partner coverage
* Health savings account
* Flexible spending account
About Us:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential.
To learn more about our company and culture, please visit ********************************
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_****************************.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_****************************; we will respond in accordance with Local Law 144, within 30 days.
$24-26 hourly 2d ago
Customer Service /Pawnbroker
Insta-Cash Pawn 3.1
Jacksonville, TX jobs
Insta-Cash Pawn is looking for individuals to join our team. Experience in the pawn industry is not required. We offer great benefits, employer paid life insurance, paid vacation, sick time, and four paid holidays off. We offer competitive wages ($11 to $15 Hourly/Commission depending on Region) with opportunities to be as successful as you choose to be!
General duties and responsibilities:
Greet and interact with all customers
Keep sales floor clean and maintain display of merchandise
Perform sales and loan transactions
Minimum Qualifications:
Computer literate
Outgoing and energetic personality
Ability to multi-task
High School Diploma or GED Equivalent
Bilingual a plus!
Physical Requirements:
Must be able to lift 50 pounds
Continuous standing required
Frequent walking, reaching, bending
Occasional climbing
$11-15 hourly Auto-Apply 60d+ ago
Resident Services Representative
Firstservice Corporation 3.9
El Dorado Hills, CA jobs
The Resident ServicesRepresentative position is the first point of contact between Members and Serrano El Dorado Owners' Association. Knowledge of Excel and Word will aid in the completion of various administrative duties and reports. A professional appearance, and a friendly, helpful demeanor is required.
Compensation: $22-24/hr.
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Job Responsibilities: include the following. Other duties may be assigned.
* Take calls from homeowners and vendors and handle the matter or refer to the appropriate staff member.
* Consistent use and maintenance of information in Connect.
* Association holds a small number of social events for Members and their guests and staff may be required from time-to-time to assist with set-up, and other event preparations and/or to work the event as assigned.
* Open, review, separate, date-stamp and distribute mail received.
* Process and Federal Express or courier packages for Community Management staff.
* Support staff as requested to complete filing, typing, completion of letters, flyers, and other communications as requested.
* Operate and manage the office telephone system.
* Assist in the assembly/mailing/postage of mass mailings.
* Assist with light general maintenance and set-up may be required occasionally.
* General filing, copying, and other administrative duties as may be required.
* Maintain an organized and clean workspace according to the company procedures.
* Complete company training as assigned, attend all mandatory company functions, complete timecard as per policy and adhere to FirstService Standards of Operation.
* Attend all company mandatory functions.
* Comply with company policies and procedures.
* Other duties and assignments may be required.
Skills & Qualifications:
* Must be knowledgeable and adept with Microsoft Outlook, Word, and Excel
* Must have administrative background and be able to demonstrate organizational skills and the ability to prioritize
* Demonstrates effective oral and written communication skills
* Must be able to independently answer and place telephone calls
* Must have excellent customer service skills
* Must be able to handle multiple tasks concurrently
* Public charisma and ability to develop positive relationships
* Organizational and time management skills with demonstrated ability to multi-task
* Strong ethical practices
* Ability to think and work independently and as part of a team.
* Works effectively with co-workers, clients, customers, and others by sharing ideas in a constructive and positive manner
* Addresses problems and issues constructively to find mutually acceptable and practical business solutions
* Use of good judgement
Education & Experience:
* High School Graduate or equivalent
* Minimum of one-year (1) administrative assistance work, preferably in the public or private sector of property management.
* Proficient in English
* Excellent general math skills
* Serrano El Dorado Owners' Association is open Monday through Friday from 8:00 am to 5:00 pm
Physical Requirements and Working Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must be able to lift 35 lbs.
* Must be able to sit for extended periods of time
* Must be mobile in order to move around the office to make copies and send mail/faxes
* Must be able to effectively receive telephone calls and voice mail messages
* Must be able to respond to requests and communicate with staff, co-workers, clients, and vendors
* Outdoor set-up work required for events
* Must have finger dexterity for typing/using a keyboard
* The work schedule of this position will require, from time-to-time, hours over the 4 or 5 hours, with breaks per labor standards
* Consistent and regular attendance required
Tools & Equipment Used:
* General office equipment
What We Offer:
* Medical, dental, and vision plans (full time and part time 30+ hours)
* Part time 20+ hours qualify for dental and vision
* 401K match
* Time off including vacation, sick, and company paid holidays
* Pet insurance available
* Tuition reimbursement
* Legal services
* Free emotional wellbeing and daily life assistance support for all associates
* Domestic partner coverage
* Health savings account
* Flexible spending account
About Us:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential.
To learn more about our company and culture, please visit ********************************
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_****************************.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_****************************; we will respond in accordance with Local Law 144, within 30 days.
$22-24 hourly 2d ago
Service Advisor - Customer Service
Empire Southwest LLC 4.6
Reno, NV jobs
Collaborate with Parts, Service & Sales teams to develop client service repair options to insure client loyalty, revenues, and net profits. Serve as a single point of contact for the assigned client base. Receive and respond to all of the assigned client's needs and service requests. Utilize technical and system knowledge and product/services expertise to understand client needs and provide best in class problem resolution. Maintain client satisfaction to a level that exceeds expectations and increases market share or equipment uptime and provides cost saving solutions to external and internal clients.
ESSENTIAL FUNCTIONS:
Serve as a single point of contact for the assigned client base. Receive and respond to all of the client's needs, service requests and direct the additional services or resources follow up.
Utilize technical and system knowledge and product/services expertise to understand client needs and provide best in class problem resolution and prioritization.
Educate the client and respond to questions regarding products, parts,services and warranty options that are available through all internal and external facilities. Serve as the client's resident expert in Empire's solutions offerings.
Identify and present other service offerings to the client to optimize the level of service and to lower client's overall maintenance costs.
Influence the established clients' sales and profit goals and client satisfaction goals while adding value to the client repair.
Take initial call and direct service requests to internal or external facility. Ensure internal/external facility's understanding of the specific request. Provide the client with highly organized, effective, and efficient communication.
Partner with internal or external teams to ensure work assignments are carried out on schedule and within an acceptable timeframe. Stay up to date on the status of assigned jobs in progress.
Work with clients on timely preventative maintenance to achieve satisfaction while driving down cost and prevent unnecessary repairs.
Approve estimates as directed by internal and external partners and/or management.
Effectively manage client experience with ongoing follow up and communication to promote and ensure credibility and maintain a high level of client satisfaction.
Ensure that the Service Advisor function is covered at all times. Monitor and respond to all assigned calls, emails, texts in a timely manner.
Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards.
ADDITIONAL RESPONSIBILITIES:
Respond to service requests in a professional manner at all times whether in office, on call or at home. Listen carefully, speak and act courteously while showing genuine concern for the client's issue.
Review pro-formas to ensure expectations are met and client approval is obtained in timely manner. Follow up with client on the invoicing and status of repair.
Review client repair history to identify repair options, obtain technical information through current systems, and prepare the call in. Partner with shop planners, leads, and/or managers to negotiate settlements, discuss and resolve discrepancies, and balance client and Empire's interests at all times.
Cooperate well with personnel in other work centers and departments and maintains good employee relations.
Actively participate in department and/or client meetings.
Provide feedback internally to drive change sufficient to meet market demands and provide viable client solutions.
Work within current systems to ensure all equipment/vehicle records are maintained for accuracy and thoroughness.
Perform other duties as assigned.
Work within and promote corporate values.
KNOWLEDGE SKILLS AND ABILITIES:
Must have interpersonal, management, organization and planning skills sufficient to professionally assist clients, direct people and maintain acceptable levels of productivity.
Ability to influence and motivate others.
Previous knowledge of repairing, reconditioning and operating various equipment and medium/heavy duty trucks, engines and related components is preferred.
Must be able to technically assist and understand client needs and provide problem resolution.
Must be able and willing to accept, communicate and enforce company policies, procedures and regulations.
Must be able to utilize computer based service and work order management systems.
Must have planning and organization skills sufficient to accurately track various services requests and provide instructions to numerous service people simultaneously.
Must possess assigned knowledge and experience relative to the equipment industry. Must have necessary negotiation skills to effectively reach an agreement with the client and/or vendors.
Must be a motivated self-starter.
Must have sufficient knowledge to understand client opportunities and to express these opportunities to the appropriate area within Empire.
Must have sufficient knowledge to effectively utilize Internet, e-mail, spreadsheets, word processing programs and database management.
Ability to maintain consistent attendance to meet all company standards and requirements.
Must have acceptable attendance to meet all company standards and requirements.
EDUCATION AND EXPERIENCE:
Proof of high school diploma or General Education Degree (GED).
College degree preferred.
Minimum of 3 years in a service advisor, client support, or related technical field.
Previous experience utilizing a computer-oriented management system similar to Empire.
Previous general experience in a Caterpillar Dealer Service Department preferred.
Must be able to communicate (speak, read, comprehend, write) in English.
PHYSICAL DEMANDS:
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
The employee frequently is required to stand and walk.
The employee is occasionally required to lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision and ability to adjust focus.
This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to indoor controlled environment.
The employee is occasionally exposed to wet and/or humid conditions, outdoor weather, extreme cold, and extreme heat.
The noise level in the work environment is usually office moderate.
$31k-38k yearly est. 46d ago
Service Advisor - Customer Service
Empire Cat 4.6
Reno, NV jobs
Collaborate with Parts, Service & Sales teams to develop client service repair options to insure client loyalty, revenues, and net profits. Serve as a single point of contact for the assigned client base. Receive and respond to all of the assigned client's needs and service requests. Utilize technical and system knowledge and product/services expertise to understand client needs and provide best in class problem resolution. Maintain client satisfaction to a level that exceeds expectations and increases market share or equipment uptime and provides cost saving solutions to external and internal clients.
ESSENTIAL FUNCTIONS:
Serve as a single point of contact for the assigned client base. Receive and respond to all of the client's needs, service requests and direct the additional services or resources follow up.
Utilize technical and system knowledge and product/services expertise to understand client needs and provide best in class problem resolution and prioritization.
Educate the client and respond to questions regarding products, parts,services and warranty options that are available through all internal and external facilities. Serve as the client's resident expert in Empire's solutions offerings.
Identify and present other service offerings to the client to optimize the level of service and to lower client's overall maintenance costs.
Influence the established clients' sales and profit goals and client satisfaction goals while adding value to the client repair.
Take initial call and direct service requests to internal or external facility. Ensure internal/external facility's understanding of the specific request. Provide the client with highly organized, effective, and efficient communication.
Partner with internal or external teams to ensure work assignments are carried out on schedule and within an acceptable timeframe. Stay up to date on the status of assigned jobs in progress.
Work with clients on timely preventative maintenance to achieve satisfaction while driving down cost and prevent unnecessary repairs.
Approve estimates as directed by internal and external partners and/or management.
Effectively manage client experience with ongoing follow up and communication to promote and ensure credibility and maintain a high level of client satisfaction.
Ensure that the Service Advisor function is covered at all times. Monitor and respond to all assigned calls, emails, texts in a timely manner.
Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards.
ADDITIONAL RESPONSIBILITIES:
Respond to service requests in a professional manner at all times whether in office, on call or at home. Listen carefully, speak and act courteously while showing genuine concern for the client's issue.
Review pro-formas to ensure expectations are met and client approval is obtained in timely manner. Follow up with client on the invoicing and status of repair.
Review client repair history to identify repair options, obtain technical information through current systems, and prepare the call in. Partner with shop planners, leads, and/or managers to negotiate settlements, discuss and resolve discrepancies, and balance client and Empire's interests at all times.
Cooperate well with personnel in other work centers and departments and maintains good employee relations.
Actively participate in department and/or client meetings.
Provide feedback internally to drive change sufficient to meet market demands and provide viable client solutions.
Work within current systems to ensure all equipment/vehicle records are maintained for accuracy and thoroughness.
Perform other duties as assigned.
Work within and promote corporate values.
KNOWLEDGE SKILLS AND ABILITIES:
Must have interpersonal, management, organization and planning skills sufficient to professionally assist clients, direct people and maintain acceptable levels of productivity.
Ability to influence and motivate others.
Previous knowledge of repairing, reconditioning and operating various equipment and medium/heavy duty trucks, engines and related components is preferred.
Must be able to technically assist and understand client needs and provide problem resolution.
Must be able and willing to accept, communicate and enforce company policies, procedures and regulations.
Must be able to utilize computer based service and work order management systems.
Must have planning and organization skills sufficient to accurately track various services requests and provide instructions to numerous service people simultaneously.
Must possess assigned knowledge and experience relative to the equipment industry. Must have necessary negotiation skills to effectively reach an agreement with the client and/or vendors.
Must be a motivated self-starter.
Must have sufficient knowledge to understand client opportunities and to express these opportunities to the appropriate area within Empire.
Must have sufficient knowledge to effectively utilize Internet, e-mail, spreadsheets, word processing programs and database management.
Ability to maintain consistent attendance to meet all company standards and requirements.
Must have acceptable attendance to meet all company standards and requirements.
EDUCATION AND EXPERIENCE:
Proof of high school diploma or General Education Degree (GED).
College degree preferred.
Minimum of 3 years in a service advisor, client support, or related technical field.
Previous experience utilizing a computer-oriented management system similar to Empire.
Previous general experience in a Caterpillar Dealer Service Department preferred.
Must be able to communicate (speak, read, comprehend, write) in English.
PHYSICAL DEMANDS:
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
The employee frequently is required to stand and walk.
The employee is occasionally required to lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision and ability to adjust focus.
This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to indoor controlled environment.
The employee is occasionally exposed to wet and/or humid conditions, outdoor weather, extreme cold, and extreme heat.
The noise level in the work environment is usually office moderate.
$31k-38k yearly est. 16d ago
Support Services Representative
First Service Credit Union 3.9
Houston, TX jobs
Job Description
Role: Assist with the Support Services Manager with administrative tasks for support of daily branch operations. Support the financial service needs of each member so they are promptly, accurately and courteously fulfilled
Essential Functions & Responsibilities:
• Daily Processing of online wire queue. Daily processing of Ascensus IRA queue. Provide telephone support to branches for complex issues such as IRA handling. Daily handling of foreign member accounts to include addressing complex issues and W8-BEN processing. Daily processing of CPI Customer Portal
• Support Investment team with 401(k) rollovers and opening of IRA accounts. Process SSI form 4641 and other requests related to the Social Security Administration. Review reports from the core system, governmental agencies and other sources to verify accuracy of data and compliance with all regulations.
• Monthly processing and reporting of IRA disbursements. Assist in the annual enchantment process.
Performance Measurements:
1. Knowledgeable in all areas of branch and lending operations and remaining current on all credit union products and services.
2. Ensure branches have an adequate supply of all needed operating materials used by branch employees.
3. Accept individual accountability and responsibility for success of FSCU which includes meeting assigned goals/ projects.
4. Respond to member issues and resolve to the benefit of the member and credit union
Knowledge and Skills:
Experience
One year to three years of similar or related experience.
Education
A high school education or GE
Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills
Must have in-depth understanding of and ability to interpret regulations affecting deposit programs within the Credit Union. Excellent written and verbal communication skills. Ability to maintain a high level of confidentiality at all times. Ability to handle multiple projects simultaneously and work with limited supervision. Must be proficient in Microsoft Office products. Must have a proactive attitude toward members, supervisors, co-workers and the credit union.
$30k-41k yearly est. 8d ago
Support Services Representative
First Service Credit Union 3.9
Houston, TX jobs
Role: Assist with the Support Services Manager with administrative tasks for support of daily branch operations. Support the financial service needs of each member so they are promptly, accurately and courteously fulfilled
Essential Functions & Responsibilities:
• Daily Processing of online wire queue. Daily processing of Ascensus IRA queue. Provide telephone support to branches for complex issues such as IRA handling. Daily handling of foreign member accounts to include addressing complex issues and W8-BEN processing. Daily processing of CPI Customer Portal
• Support Investment team with 401(k) rollovers and opening of IRA accounts. Process SSI form 4641 and other requests related to the Social Security Administration. Review reports from the core system, governmental agencies and other sources to verify accuracy of data and compliance with all regulations.
• Monthly processing and reporting of IRA disbursements. Assist in the annual enchantment process.
Performance Measurements:
1. Knowledgeable in all areas of branch and lending operations and remaining current on all credit union products and services.
2. Ensure branches have an adequate supply of all needed operating materials used by branch employees.
3. Accept individual accountability and responsibility for success of FSCU which includes meeting assigned goals/ projects.
4. Respond to member issues and resolve to the benefit of the member and credit union
Knowledge and Skills:
Experience
One year to three years of similar or related experience.
Education
A high school education or GE
Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills
Must have in-depth understanding of and ability to interpret regulations affecting deposit programs within the Credit Union. Excellent written and verbal communication skills. Ability to maintain a high level of confidentiality at all times. Ability to handle multiple projects simultaneously and work with limited supervision. Must be proficient in Microsoft Office products. Must have a proactive attitude toward members, supervisors, co-workers and the credit union.
$30k-41k yearly est. 60d+ ago
Accounting Services Representative
Centuri Group 3.7
Centerville, UT jobs
Who We Are Connecting People to Possibility As a publicly traded company (NYSE: CTRI) with $2.6 billion in revenue, Centuri leads the way in utility infrastructure across North America. What sets us apart is our local agility, resources to scale, and comprehensive solutions for a dynamic energy market.
Whether in the field or providing essential behind the scenes support, Centuri offers professional growth opportunities where you can thrive and make a difference. Join a culture where safety, sustainability, and teamwork come first, with training and benefits that truly care for your well-being.
Reporting to the Accounting Services Manager, you will support the office and accounting services team by providing clerical accounting functions for accounts payable, accounts receivable, customer work management, vendors, payroll and time entry, purchasing cards, and expense reports.
What You'll Do
* Assist with processing financial/clerical office functions such as A/P, A/R, payroll, timesheets, etc
* Ensure all financial transactions are correctly classified by specific accounting codes
* Check figures, postings and financial reports for accuracy
* Communicate and confirm information with the appropriate business leaders
* Research and resolve issues with aged, unbilled and unapplied receivables
* Create weekly invoices; Assist with audit requests
* Serve as primary contact for construction vendors
* Establish new vendors and ensure proper insurance and contract management requirements are met for subcontractors
* Review vendor/supplier statements to ensure no past due items exist and resolve any issues
* Identify unusual transactions to be resolved by a supervisor
* Cross train and work with team members as needed with daily workflow
* Perform other responsibilities as requested by leadership
What You'll Have
* High School Diploma or equivalent
* 2+ years of administrative/accounting work or construction industry experience
* Strong knowledge of accounting procedures for accounts receivables, accounts payable and payroll
What You'll Get
* Benefit Package including Medical, Dental and Vision Coverage
* 401K w/ Company Match
* Voluntary Life & AD&D Insurance and Short-Term and Long-Term Disability
* Vacation/Sick Time and Paid Holidays
* Potential Bonus Opportunities
* Career Development Opportunities
* Employee Discounts
* Weekly Payroll
Work Environment
* Work is performed in a typical indoor office environment
* Flexibility to work various schedules and stay late when necessary with little or no notice
* Must be able to read documents, use a computer, communicate verbally and in writing
* Mobility required within an office, warehouse and construction site environments
* Ability to occasionally lift up to 20 pounds
Legal Stuff
* Pass pre-employment, random, post-accident, and reasonable suspicion drug screens
* Provide valid US work authorization documents for E-Verify
* Satisfactory results of pre-employment background check results
Diversity, Equity & Inclusion Commitment
This is subject to change at any time. It reflects management's assignment of essential functions, and does not exclude or restrict the tasks that may be assigned. Centuri and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sexual orientation, gender identity, genetic information, national origin, age, veteran status, disability, or any other status protected by federal, state or local law. Centuri will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Centuri Group and our subsidiaries we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
Nearest Major Market: Salt Lake City
$26k-36k yearly est. 22d ago
Customer Service Sales Representative (B2C E-Commerce)
Maradyne Corporation 3.7
Cleveland, OH jobs
We are seeking a results-driven Customer Service Sales Representative to grow our B2C e-commerce revenue through proactive customer engagement and effective sales execution. This role blends inbound sales support with high-quality customer service, converting inbound inquiries into completed sales while identifying opportunities to upsell and cross-sell parts and related products.
The ideal candidate has proven success in B2C e-commerce sales, is motivated by performance-based compensation, and is comfortable selling parts. Experience selling construction equipment parts is highly preferred.
Key Responsibilities
Convert inbound phone, email, chat, and online inquiries into completed sales
Identify upsell and cross-sell opportunities to maximize order value
Recommend the correct parts and products based on customer needs and compatibility
Meet or exceed individual sales, revenue, and conversion goals
Accurately quote pricing, availability, shipping options, and lead times
Process orders, returns, and exchanges with speed and accuracy
Build strong customer relationships to drive repeat business and loyalty
Maintain detailed records of customer interactions and sales activity in CRM and e-commerce systems
Familiarity with Volusion and Shopify is preferred.
Partner with internal teams to quickly resolve order, shipping, or product issues
Stay up to date on products, promotions, and inventory availability
What Were Looking For
Proven experience in B2C e-commerce or inbound sales with measurable results
Strong closing skills and confidence handling sales conversations
Customer-focused mindset with a clear drive to generate revenue
Ability to work toward sales quotas and performance metrics
Excellent verbal and written communication skills
Experience using CRM systems, e-commerce platforms, or order management tools
Strong attention to detail and ability to manage multiple customer interactions
Preferred Experience
Parts sales experience (automotive, heavy equipment, industrial, or similar industries)
Experience selling construction equipment parts or related components
Familiarity with part numbers, SKUs, and compatibility matching
Background in commission-based or incentive-driven sales roles
Compensation & Work Environment
Competitive base pay plus uncapped commission
Performance incentives tied to sales, conversion rates, and average order value
Full-time, in-office position with a consistent MondayFriday schedule
Training and ongoing product support provided
What Success Looks Like
Consistently meeting or exceeding sales and revenue targets
High conversion rates on inbound inquiries
Increased average order value through effective upselling
Strong customer satisfaction and repeat business
We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, sexual orientation, gender identity, genetic information, disability, protected veteran status or any other applicable legally protected characteristics.
Compensation details: 45000-55000 Yearly Salary
PI39d2318f62ef-31181-39515683
$28k-36k yearly est. 7d ago
Customer Solutions Representative
Skyworks 3.8
Buffalo, NY jobs
As a Customer Solutions Representative, your job is to help the sales group and sales team by managing customer activities and programs. The goal is to make customers happy and grow their accounts.
What You Need to Do:
-Help the sales team by processing quotes requests, checking incoming orders for accuracy (e.g., pricing, meeting minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, acknowledging them, telling customers about changes to their orders, and working with other parts of the business to get orders processed quickly and keep track of them.
-Help follow up on sales leads with both new and old customers.
-Take calls and emails from customers and answer them.
-As needed, troubleshoot, study, solve, and bring problems to the attention of the sales team.
-Look into what customers are saying and help the sales team figure it out.
-Find ways to improve sales methods and accuracy and make those changes.
Required Skills;
Simple:
A high school diploma
2 or more years of work with Microsoft Office
2 or more years of work in customer service
English read, write, and speak well
Associate's degree in a business or technical field is preferred.
Being used to working in a manufacturing setting
It's best if you have some general knowledge of ISO Compliance, ITAR, etc.
2 or more years of work with a CRM program like Salesforce
Associate's degree in a business or technical field is preferred.
2 or more years of work with a CRM program like Salesforce
Being used to working in a manufacturing setting
It's best if you have some general knowledge of ISO Compliance, ITAR, etc.
Equal Employment Opportunity is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
$29k-38k yearly est. 60d+ ago
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