Pacific Health Corporation jobs - 251 jobs

Job Title: Human Resources Coordinator Employment Type: Full-Time Reports To: Human Resources Manager Hourly Pay Range: $23.00 - $27.00 per hour At Pacific Health Group, we are at the forefront of revolutionizing healthcare. You will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community-based services, particularly through our programs. If you are passionate about making a difference and have the skills to lead in this dynamic environment, we invite you to join our team. Position Summary The Human Resources Coordinator supports a wide range of HR functions, including employee onboarding, compliance, personnel file maintenance, recruitment coordination, and day-to-day administrative tasks. This role serves as a key point of contact for both new and existing employees and works closely with the HR Manager and HR Generalists to ensure efficient operations across the department. This position requires strong organizational skills, attention to detail, and the ability to work effectively in a collaborative and fast-paced environment. Key Responsibilities Coordinate job postings, resume reviews, and interview scheduling in partnership with hiring managers and the HR team. Maintain recruitment tracking logs and assist with updating records in our ATS (Paycom). Assist with onboarding and offboarding, including scheduling orientations, tracking completion of required documents, and maintaining employee files. Maintain accurate and confidential employee records, ensuring compliance with federal and California labor laws. Support benefits administration by coordinating enrollments, answering basic employee questions, and escalating complex issues to the HR Manager. Provide general administrative support for the HR team including scheduling, tracking training completion, and preparing reports. Help coordinate HR initiatives such as employee engagement events, trainings, and performance review cycles. Monitor the HR inbox and ensure timely and professional responses to employee inquiries. Benefits & Perks 160 Hours of Paid Time Off (PTO) 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment 4 Paid Volunteer Hours per Month to support causes you care about Bereavement Leave, including Fur Baby Bereavement 90% Employer-paid Employee-Only Medical Benefits FSA | Dependent Care Account 401(k) with Company Match Monthly Stipend Short-Term & Long-Term Disability | AD&D Employee Assistance Program (EAP) Employee Discounts via Great Work Perks and Perks at Work Quarterly In-Person Events Fully remote work within California Opportunities for professional development and internal growth Equal Opportunity Employer Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply. Work Location: Remote

Join a thriving dermatology practice in Santa Ana, CA with Southern California Dermatology! We're looking for a General Dermatologist to join our friendly, highly trained team dedicated to clinical excellence and an outstanding patient experience. The clinic is currently in Santa Ana, CA and will be moving to Orange, CA soon. Why Join Us? Flexible Schedule - Achieve work-life balance while pursuing your passion. Diverse Cases - Provide both general and cosmetic dermatology services. Advanced Technology - Practice with autonomy using the latest equipment. Strong Community Ties - Benefit from our trusted reputation and active referral network. Practice Autonomy - Build your desired practice mix (General Dermatology, Surgical, and Cosmetics) Compensation & Benefits Competitive Compensation Structure - Guaranteed first-year salary or Personal Net Collections (the greater of) Dermatologist Salary Range: $400,000-$500,000 Partnership & Shareholder Track - Grow your career with ownership opportunities. Comprehensive Benefits - Medical, dental, vision, 401(k), PTO, and paid CME. Flexible Schedules - Designed to fit your lifestyle and a great work-life balance. Full-time (4 or more days per week schedules) Relocation Reimbursement Commencement Bonus Paid Malpractice and Tail Coverage Who We're Looking For Board-Certified or Board-Eligible Dermatologist Passionate about patient care and clinical excellence About the Area Santa Ana, California is rich in authentic heritage and can't-miss gems, Santa Ana is a cultural, entertainment and culinary center of large and diverse Orange County. The city's convenient location provides easy access to all things Southern California. Enjoy day trips to Los Angeles, stops at numerous nearby theme parks and stunning Pacific Ocean sunsets only found on the golden coast. You will be surprised by all the art, culture and attractions only found in historic Santa Ana. About Platinum Dermatology Partners Platinum Dermatology Partners stands as a distinguished network of over 50 brands, encompassing 120 locations across Arizona, California, Florida, Nevada, and Texas, with more than 400 physicians and providers. We empower dermatologists to focus on what they do best - delivering outstanding clinical outcomes - by providing comprehensive business support, cutting-edge resources, and a collaborative community. Our unique partnership model preserves the individuality of each practice while offering the benefits of a larger, supportive network. At Platinum Dermatology Partners, we're not just advancing dermatology; we're shaping its future by fostering an environment where physician leadership drives clinical decisions, and our expertise optimizes practice operations and growth. Ready to advance your career in dermatology? Apply today and become part of a team that's redefining exceptional skin care! The compensation package for this position includes a guaranteed first-year base salary or Personal Net Collections, whichever is greater. This structure is designed to provide income stability during the first year while also rewarding productivity. Actual earnings may vary based on individual performance, patient volume, and other factors influencing net collections. This offer is subject to the terms and conditions outlined in the final employment agreement. California Pay Range$400,000-$500,000 USD

At Pacific Health Group, we're more than just a healthcare organization-we're a catalyst for positive change in our communities. Our Enhanced Care Management (ECM) programs focus on addressing social determinants of health and providing community-based services that truly meet each individual's needs. As a Lead Case Manager, you won't just create care plans-you'll personally guide members at every step, arranging all the services they need to thrive and building authentic, trusting relationships along the way. Why This Role Matters - Holistic Impact and Compassionate Care You won't just coordinate clinical visits. You'll respond to real-life challenges such as housing, food insecurity, and mental health, ensuring that members' needs are addressed comprehensively. By forming strong, personal connections through frequent in-person visits, you'll become a pivotal support system-someone members can rely on for comfort, guidance, and advocacy. Advocacy and Going the Extra Mile Beyond paperwork and phone calls, you'll arrange all necessary services-from setting up medical appointments and coordinating transportation to securing safe housing and financial support. You'll be a consistent presence in members' lives, making sure no detail goes overlooked and no obstacle remains unaddressed. Shaping the Future of Care Your hands-on experience will generate insights that directly influence how our ECM programs evolve, ensuring we remain responsive to community needs. By sharing feedback on what members truly need, you'll help refine the processes and resources we use to serve diverse populations. Your Responsibilities Frequent In-Person Visits to Members Regular Face-to-Face Assessments: Conduct multiple on-site visits each month in members' homes, shelters, or community centers. Personal Connection: Use these visits to establish trust, gather first-hand insights, and address concerns right away. Example: While visiting a member recovering at home, you might discover that they lack mobility aids-prompting you to arrange for durable medical equipment and coordinate in-home physical therapy. Comprehensive Care Coordination End-to-End Service Arrangement: Schedule doctor's appointments, organize follow-up care, link members to social services, and ensure they have the resources for a full continuum of support. Example: If a member is discharged from the hospital, you'll set up home health visits, fill prescriptions, secure rides for follow-up appointments, and even arrange meal delivery if needed. Case Management with a Heart Empathetic Assessments: Look beyond forms and checkboxes to truly understand members' backgrounds, personal challenges, and aspirations. Continuous Support: Remain in close contact by phone, video, and in-person visits to monitor progress, celebrate milestones, and swiftly address any new barriers. Example: If a member feels overwhelmed by multiple therapies, you could simplify their schedule, coordinate telehealth sessions, and even offer emotional support through regular check-ins. Resource Management Bridge to Community Services: Identify, coordinate, and optimize local resources-such as housing assistance, job training programs, or childcare services-to ensure members' overall wellbeing. Example: A single parent needing childcare and employment support could be connected to subsidized daycare, workforce development courses, and a community mentor program-all organized by you. Patient Advocacy Champion for Members' Rights: Push for timely treatments, insurance authorizations, and fair access to services, resolving roadblocks that could hinder progress. Example: If a critical procedure is denied by insurance, you'll take charge of the appeals process, gathering documents and evidence to secure approval. Communication Central Point of Contact: Keep members, families, healthcare teams, and community organizations aligned on care objectives, ensuring seamless handoffs and follow-through. Example: Coordinate a care conference among a primary care physician, social worker, and rehab specialist so everyone can align on the most effective plan for a member's speedy recovery. Documentation Detailed Reporting: Maintain meticulous records of assessments, care plans, and progress notes, ensuring transparency and accountability at every stage. Example: After each home visit, document any social, environmental, or health updates, enabling prompt collaboration with other team members and service providers. Continuous Improvement Feedback and Adaptation: Use data and first-hand observations to refine care strategies, ensuring our ECM programs stay effective and deeply compassionate. Example: If you notice a high number of members struggling with job access, you might advocate for creating a new partnership with a local job placement agency. Regulatory Compliance Stay Current: Keep informed about Medi-Cal, CalAIM, and other regulations, ensuring that all care management practices meet legal and quality-of-care standards. Example: Complete continuing education on the latest CalAIM guidelines and integrate these protocols into your daily workflow. Professional Development Ongoing Learning: Attend trainings, workshops, and webinars to sharpen your skills in cultural competence, motivational interviewing, and crisis intervention. Example: Enroll in a course on trauma-informed care to better support members who have experienced past hardships. Other Duties: Collaborative Mindset: Remain flexible in supporting the team, taking on additional tasks and sharing best practices to strengthen overall outcomes. Skills That Set You Apart Genuine Empathy & Compassion Needs Assessment & Care Planning Service Coordination & Navigation Client Advocacy Motivational Interviewing Problem-Solving & Decision-Making Teamwork & Collaboration Job Type: Full-time Pay: $25.00 - $29.00 per hour Expected hours: 40 per week 8-Hour Shift Monday to Friday, 8:30am PST - 5:00pm PST Work Location: Hybrid remote in Lassen County- on the road Requirements Must be willing to travel to Lassen County Experience: 3-5 years in case management, social services, or healthcare Expertise: Familiarity with Medi-Cal, CalAIM, and Enhanced Care Management Healthcare Insight: Understanding of healthcare systems and local community resources Interpersonal Skills: Strong communication, empathy, and cultural competence Organizational Ability: Proven time management skills and attention to detail Technical Proficiency: Competence using case management software and related tools Successful completion of a pre-screen assessment required Possess a valid California Driver's License (Class C minimum), maintain a personal, operable vehicle for daily business use, and carry current liability insurance that meets California's minimum legal requirements. All selected candidates will be required to pass a Motor Vehicle Report (MVR) background check prior to employment. Benefits Time Off & Leave 160 Hours of Paid Time Off (PTO) 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment 4 Paid Volunteer Hours per Month to support causes you care about Bereavement Leave, including Fur Baby Bereavement Health & Wellness 90% Employer-paid Employee-Only Medical Benefits Flexible Spending Account (FSA) Short-Term & Long-Term Disability | AD&D Employee Assistance Program (EAP) Financial & Professional 401(k) with Company Match Monthly Stipend Opportunities for professional development and internal growth Culture & Perks Employee Discounts via Great Work Perks and Perks at Work Quarterly In-Person Events Equal Opportunity Employer Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply. Job Application & Offer Disclaimer Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include: • Submission of a completed internal application via our HRIS system • A formal pre-screen with our recruiting team • Completion of a skills assessment (if applicable to the position) • Participation in a final interview with hiring leadership • Receipt of a formal verbal offer from our authorized hiring team AI & Human Interaction (HI) in Recruitment Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location. All resumes that meet these criteria are then reviewed by HI (Human Interaction) - our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. A Day in the Life of a Banfield Veterinary Assistant The Vet Assistant provides professional, efficient and exceptional service at all times, making sure that clients and pets are comfortable in the hospital. You will use your technical skills on a daily basis, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Other responsibilities include: Helping maintain the flow of patients Communicating with the veterinarian and vet techs Carrying out or setting up procedures that do not require veterinarian or vet tech assistance Adhering to hospital standards that keep pets safe, and the treatment areas, exam rooms and labs clean and organized Educating clients about our Optimum Wellness Plans and the importance of preventive care Mentoring other members of the hospital team Commitment Beyond Qualifications Every associate including the Vet Assistant has an important contribution to make to the veterinary team. We're looking for Vet Assistants who are dedicated to their work, have a positive attitude and use our Five Principles -- Quality, Responsibility, Mutuality, Efficiency and Freedom - as their guide. In addition, our Vet Assistants are: Action Oriented Customer Focused Good Listeners Effective Communicators Caring for Those Who Care: Benefits for a Banfield Veterinary Assistant When it comes to benefits, we support your personal wellness and professional development. We offer a wide range of perks and programs that help you take care of yourself and your family-including your pets. Personal Health, Savings, and Wellness Benefits Every team member needs to be appreciated. All Vet Assistants receive a generous benefits package including 401(k) participation, paid time off and Optimum Wellness Plans for your pets. In addition, medical, vision, dental, life and disability insurance is offered to associates based on eligibility. Potential as Big as Your Passion Whether you're a new Vet Assistant, have been working for years or are changing careers, we'll support your professional growth with: Performance development plans designed to help you reach your established careers goals Relevant learning opportunities Networking events Ways to offer your skills to your community A Support Structure That Helps You Thrive We've created a one-of-a-kind leadership structure throughout our practice that includes support from our Corporate headquarters, the field and hospital level. Together we are a team, making a real impact on pet health care in hospitals, communities and the field of veterinary medicine. Start your Banfield Career as a Veterinary Assistant Learn more about the impact you can make as part of a Banfield hospital team and see how we support the wellness of our people and profession. View the full job description or if you're ready to make your move, apply today! Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. The pay range for this role is $17.60 - $22.49 Hourly The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.* Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession. Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.* Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.* Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind. Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection. Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs. Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds. Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition. Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.* Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.* Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options. Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving. Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.* Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.* Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.* Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.* Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.* Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.* Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).

Employment Type: Full-Time Hourly Pay Range: $24-$27 per hour At Pacific Health Group, we are at the forefront of revolutionizing healthcare. You will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community-based services, particularly through our programs. If you are passionate about making a difference and have the skills to lead in this dynamic environment, we invite you to join our team. Overview The Outreach Team Member is the first point of contact for individuals who may qualify for Enhanced Care Management (ECM). In this role, you will connect high-need Medi-Cal members to services that promote stability, reduce barriers, and improve health outcomes. This position blends outreach, patient engagement, and advocacy-ideal for someone who is empathetic, resilient, and motivated by mission-driven work. Responsibilities 1. Outreach & Engagement Initiate outreach through phone, SMS, email, and chat. Prioritize high-need prospects using lead lists while maintaining a personal, human-centered approach. Tailor communication to each individual's health needs, preferences, and background. Complete assigned outreach campaigns and member enrollment activities. 2. Program Education & Enrollment Clearly and compassionately explain ECM program benefits. Conduct eligibility screenings and assist participants through the enrollment process. Set expectations early and ensure a smooth, supportive onboarding experience. 3. Relationship Building Build trust using motivational interviewing and trauma-informed care principles. Communicate with cultural sensitivity across diverse populations and literacy levels. Identify additional needs (food, housing, behavioral health, etc.) and escalate appropriately to the care coordination team. 4. Collaboration & Teamwork Work closely with internal teams including Member Coordinators, Case Management, Provider Relations, Marketing, and Outreach. Share insights and feedback from outreach interactions to strengthen processes and referral pipelines. Participate in team meetings, coaching sessions, and collaborative initiatives. 5. Reporting & Accountability Document every interaction accurately in designated platforms (CRM, chat tools, etc.). Track personal metrics and participate in weekly check-ins and performance reviews. Maintain strong compliance in documentation, follow-up, and outreach activity completion. Requirements Core Skills Strong communication skills (verbal, written, digital). Resilient, goal-oriented mindset with the ability to handle rejection. Ability to adapt tone and approach for different populations (e.g., seniors, caregivers, non-English speakers). Technical Skills Comfortable using CRMs, HIPAA-compliant chat platforms, and telehealth tools. Ability to work with spreadsheets and reporting dashboards. Experiential Skills For patient engagement, at least 3-5 years in sales, outreach, and cold calling (or 2-3 years in a healthcare setting). Demonstrated success in meeting enrollment, sales, and goal targets. Preferred Knowledge of Medi-Cal/Medicare systems Multilingual fluency. Experience working with underserved or high-need populations. Success Measures 12+ new enrollments per week 72%+ conversion rate from first contact to enrollment 100% outreach activity completion and timely follow-ups 92%+ documentation accuracy across platforms Positive feedback from members and strong collaboration with internal teams Our Values We're looking for team members who embody: Compassion, Persistence, Accountability, Collaboration, and Innovation. Benefits Time Off & Leave 160 Hours of Paid Time Off (PTO) 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment 4 Paid Volunteer Hours per Month to support causes you care about Bereavement Leave, including Fur Baby Bereavement Health & Wellness 90% Employer-paid Employee-Only Medical Benefits Flexible Spending Account (FSA) Short-Term & Long-Term Disability | AD&D Employee Assistance Program (EAP) Financial & Professional 401(k) with Company Match Monthly Stipend Opportunities for professional development and internal growth Culture & Perks Employee Discounts via Great Work Perks and Perks at Work Quarterly In-Person Events Equal Opportunity Employer Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply. Job Application & Offer Disclaimer Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include: • Submission of a completed internal application via our HRIS system • A formal pre-screen with our recruiting team • Completion of a skills assessment (if applicable to the position) • Participation in a final interview with hiring leadership • Receipt of a formal verbal offer from our authorized hiring team AI & Human Interaction (HI) in Recruitment Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location. All resumes that meet these criteria are then reviewed by HI (Human Interaction) - our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.

Employment Type: Full-Time Hourly Pay Range: $24 - $27 per hour At Pacific Health Group, we're transforming healthcare by connecting people to the care and community resources they deserve. Our mission is to improve health outcomes by addressing social determinants of health and coordinating comprehensive, community-based services. If you're passionate about making a difference and thrive in a collaborative, community-focused environment, we'd love to have you on our team. Overview The Street Outreach Advisor is a field-based role that blends relationship-building with hands-on community engagement. You'll partner with local organizations to create referral pathways and meet directly with members - helping them access the care, resources, and support services they need to improve their health and stability. Most of your time will be spent in the field - meeting with partners, attending events, and connecting individuals to programs such as care management, behavioral health, housing, and community-based supports. This position requires flexibility, local travel, and the ability to adapt to changing community needs while maintaining compassion and professionalism. Key Responsibilities Partnership Development Identify and engage community-based organizations (CBOs) across diverse categories, including clinics, shelters, housing providers, and food access programs. Build and maintain warm-referral pathways using tools like QR codes, shared forms, and easy-to-use quick guides. Represent PHG at meetings, fairs, and outreach events; co-host community engagement activities. Gather partner feedback and recommend process improvements to strengthen collaboration. Direct Member Engagement Conduct outreach in encampments, shelters, clinics, and other high-need community settings. Perform brief, trauma-informed screenings to assess medical, behavioral, and social needs. Support on-the-spot enrollments, help members schedule appointments, and coordinate transportation. Provide plain-language explanations of services and adapt communication for diverse audiences. Documentation and Reporting Record outreach and referral data accurately in PHG's CRM system. Track weekly field goals and share insights about barriers, trends, and successes. Uphold privacy, consent, and trauma-informed care standards in all interactions. Example Scenarios The Street Outreach Advisor role is dynamic and community-focused. Below are examples of what your work may look like: 1. Hospital Partnership Launch You meet with a hospital discharge planner to establish a referral process for recently discharged patients. You introduce PHG services, share a simple “How to Refer” guide with a QR code, and agree on a 24-hour callback process. Within a week, several referrals come through, marking the start of a partnership that helps patients safely transition back into care. 2. Street Outreach with a Street Medicine Team You join a clinician at a local encampment to meet residents where they are. After offering supplies and listening to their needs, you identify individuals with urgent medical or behavioral health concerns. You connect them to the Street Medicine team on-site, complete brief screenings, and coordinate mobile intakes for continued support. 3. Community Pop-Up Screening Day At a community health center, you set up a bilingual outreach table. You greet attendees, explain available support in plain language, and screen for eligibility in programs like ECM or Community Supports. Before they leave, you help schedule appointments and arrange transportation if needed - ensuring a warm handoff to care coordination teams. Requirements Experience in community outreach, public health, social services, or health navigation. Clear, empathetic communication skills; comfortable presenting to groups and engaging one-on-one. Proficiency with mobile tools and CRM systems; organized and detail-oriented. Valid driver's license and reliable transportation Ability to travel locally and work evenings or weekends as needed Qualifications Demonstrated success in building partnerships with CBOs or clinics. Familiarity with Medi-Cal, CalAIM, ECM and Community Supports Multilingual ability Success Measures Growth and retention of community referral partnerships. Increased referrals and successful enrollments from community outreach. Timely, accurate documentation and adherence to privacy standards. Positive feedback from partners and members on collaboration and engagement. Benefits Time Off & Leave 160 Hours of Paid Time Off (PTO) 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment 4 Paid Volunteer Hours per Month to support causes you care about Bereavement Leave, including Fur Baby Bereavement Health & Wellness 90% Employer-paid Employee-Only Medical Benefits Flexible Spending Account (FSA) Short-Term & Long-Term Disability | AD&D Employee Assistance Program (EAP) Financial & Professional 401(k) with Company Match Monthly Stipend Opportunities for professional development and internal growth Culture & Perks Employee Discounts via Great Work Perks and Perks at Work Quarterly In-Person Events Equal Opportunity Employer Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply. Job Application & Offer Disclaimer Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include: • Submission of a completed internal application via our HRIS system • A formal pre-screen with our recruiting team • Completion of a skills assessment (if applicable to the position) • Participation in a final interview with hiring leadership • Receipt of a formal verbal offer from our authorized hiring team AI & Human Interaction (HI) in Recruitment Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location. All resumes that meet these criteria are then reviewed by HI (Human Interaction) - our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.

Job DescriptionECM Program Manager Pacific Health Group | Transforming Care Through Connection At Pacific Health Group, we're more than just a healthcare organization-we're driving real change. As an ECM Program Manager, you'll lead our Enhanced Care Management program, making sure vulnerable populations get the care, support, and advocacy they need to live healthier, more stable lives. You'll guide regional teams to deliver compassionate, person-centered care that improves outcomes and supports our mission to close health equity gaps across California. Role Overview This position is all about leadership, program oversight, and innovation. You'll supervise Lead Care Managers across Northern and Central California, ensuring the team has the support and resources needed to succeed. You'll oversee program quality, member services, cross-functional partnerships, budgeting, and program growth initiatives. Your work will directly impact the lives of high-need populations while strengthening Pacific Health Group's reputation for excellence in care. Key Responsibilities Team Leadership & Supervision Mentor and guide Lead Care Managers across multiple counties. Conduct weekly one-on-ones to address challenges, review caseloads, and provide coaching. Lead weekly team meetings to share updates, review cases, and encourage collaboration. Meet in-person with staff regularly to maintain strong leadership presence. Program Development & Quality Assurance Establish benchmarks and metrics to track program performance. Implement quality assurance protocols and standardized workflows. Monitor staff performance and use data to identify trends and improvement opportunities. Member Services Oversight Ensure members are receiving in-person visits and high-quality care. Monitor documentation and provide support for challenging cases. Implement strategies to improve member engagement and satisfaction. Cross-Functional Collaboration Serve as liaison between ECM program and hospitals, providers, and community organizations. Collaborate with data and compliance teams to track outcomes and maintain regulatory standards. Strengthen partnerships to improve care transitions and reduce hospital readmissions. Budget & Resource Management Develop and manage program budgets, allocate resources efficiently, and track expenditures. Adjust staffing and resources based on member needs and program priorities. Program Innovation & Growth Identify opportunities to enhance program effectiveness. Pilot new initiatives such as telehealth to expand access to care. Stay current on best practices and integrate improvements. Additional Examples Lead operational huddles and bi-weekly case conferences. Develop mentorship programs and regional trainings for staff. Prepare quarterly performance reports and maintain stakeholder relationships. Qualifications Education & Experience Bachelor's or Master's in Healthcare Administration, Public Health, Nursing, or related field. 5+ years in healthcare management, including 3+ years in care/case management. 2+ years managing Enhanced Care Management or intensive care management programs. Knowledge & Skills Understanding of care management principles and healthcare delivery systems. Experience with Medicaid/Medicare programs and ECM program requirements. Strong analytical skills and experience in data-driven program evaluation. Personal Attributes Strong leadership and communication skills. Ability to manage multiple priorities in a fast-paced environment. Commitment to person-centered care and health equity. Working Conditions Regular travel (50-60%) to county sites in California. Occasional evening or weekend availability for program initiatives. Requirements Must reside within/adjacent to the Northern/Central California counties assigned. Valid California Driver's License (Class C minimum) and personal, operable vehicle. Employment contingent on successful background and Motor Vehicle Report (MVR) checks. Benefits 160 Hours of Paid Time Off (PTO) 12 Paid Holidays per year, including your birthday and one floating holiday granted after 1 year of employment 4 Paid Volunteer Hours per Month to support causes you care about Bereavement Leave, including Fur Baby Bereavement 90% Employer-paid Employee-Only Medical Benefits FSA | Dependent Care Account 401(k) with Company Match Monthly Stipend Short-Term & Long-Term Disability | AD&D Employee Assistance Program (EAP) Employee Discounts via Great Work Perks and Perks at Work Quarterly In-Person Events Fully remote work within California Opportunities for professional development and internal growth

Member Coordination We are excited to invite a dedicated and versatile Member Coordinator to join our dynamic team. As a key player in our member coordination department, this role is critical to ensuring the success and efficiency of our organization. You will be responsible for managing a wide range of member-focused activities that contribute directly to the quality of services we provide. This is an excellent opportunity for a highly organized individual with a passion for customer service, healthcare, and operational excellence. Responsibilities: Member Assessments: Conducting comprehensive evaluations of our members' needs, preferences, and eligibility. This involves in-depth conversations with members, reviewing their medical history, and collecting relevant data to determine the best course of action for their care. Referral Processes: Managing and optimizing our systems for directing members to appropriate services, healthcare providers, or specialists. This includes maintaining relationships with service providers and ensuring smooth information transfer. Lead Care Management: Taking the lead in coordinating care for high-priority or complex cases. This involves closely collaborating with healthcare providers, family members, and other involved parties to ensure that the member receives continuous care. You will monitor the progress of these cases, address any emerging challenges, and provide timely updates to stakeholders to ensure that each member's health and wellbeing are effectively managed. Quality Assurance: Implementing and maintaining quality control measures across all department activities. This includes regular audits, performance reviews, and continuous improvement initiatives to ensure high standards of service. Additionally, quality assurance includes obtaining member feedback about their experience with our company thus far. Data Entry: Accurately inputting and updating member data in the organization's databases and management systems. This includes entering personal details, case information, service usage, and other relevant data, ensuring that all records are complete, accurate, and up-to-date. You will also be responsible for maintaining confidentiality and ensuring data integrity while handling sensitive information. Call Center Supervision: Overseeing the operations of the call center, including inbound calls, monitoring call quality, overseeing incoming and outgoing faxes, and implementing strategies to improve customer service and efficiency. Patient Verification: You will play a vital role in verifying the identity and eligibility of patients or members, ensuring that all provided information is accurate and up-to-date. This process may involve cross-referencing multiple databases, contacting other organizations, and liaising with team members to ensure that all necessary documentation is complete and correct. Resource Development: Creating, updating, and maintaining resources that support the team's daily activities. This could include developing training materials, creating process documentation, or compiling informational resources for members. Your contributions will ensure that the team has access to up-to-date tools that streamline workflows and enhance overall efficiency. Mailing Distribution: Overseeing the distribution of physical materials such as flyers, brochures, and other printed information to members. Additional Responsibilities: In addition to the tasks outlined above, you will be expected to take on any additional duties as needed, which may include administrative support, system updates, or any other tasks that contribute to the overall success of the department and organization. Qualifications: Strong organizational skills with a keen eye for detail Proven reliability and self-motivation to manage multiple tasks efficiently Adaptability to occasional changes in the workplace environment Proactive attitude and strong work ethic with a desire to contribute to team success Comfort with speaking on the phone for extended periods and handling sensitive information At least 2+ years in an office/administrative environment, ideally in a healthcare or member services setting Key Attributes: Excellent communication skills, both written and verbal Ability to multitask and prioritize effectively in a fast-paced environment Detail-oriented with a focus on accuracy and high-quality service delivery Team player with a positive attitude and collaborative approach Working Conditions: Fully remote, 40 hours per week Pay: $21 - $24 per hour Hours: 1:30 PM - 10:00 PM, Monday through Friday Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Shift: 1:30pm-10pm Work Location: Remote

At Pacific Health Group, we are at the forefront of revolutionizing healthcare, and you will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community-based services, particularly through our CalAIM programs. If you are passionate about making a difference and have the skills to lead in this dynamic environment, we invite you to join our team. The CalAIM Community Health Worker (CHW) serves as a vital link between healthcare systems and vulnerable populations under California's CalAIM (California Advancing and Innovating Medi-Cal) initiative. This role focuses on addressing social determinants of health, improving health outcomes, and reducing health disparities in underserved communities through direct service delivery, community outreach, and comprehensive care coordination. Target Populations Served CHWs will work with qualifying Medi-Cal members who have one or more of the following criteria: Presence of known risk factors (domestic violence, tobacco use, excessive alcohol use, drug misuse) One or more emergency department visits within the previous six months One or more hospital inpatient stays within the previous six months or at risk of institutionalization One or more detox facility stays within the previous year Two or more missed medical appointments within the previous six months Expressed need for health system navigation or resource coordination Need for preventive services (immunizations, dental visits, well-child care) Experience with community violence or chronic exposure to violence Asthma requiring self-management education or environmental assessments Key Responsibilities Direct Patient Services Develop and maintain written Plans of Care for each member (maximum 12-month duration) Conduct comprehensive ADL and other assessments to support care planning Provide up to 12 units (6 hours) of care per member per recommendation period Perform health screenings and assessments using standardized tools including: Social Determinants of Health Assessment (SDOH 5-Q) PHQ-9 and PHQ-2 mental health screenings Hunger Vital Sign Screening Tool Functional status and ADLs assessments Conduct in-home environmental trigger assessments for asthma patients (up to 2 visits annually) Health Education and Navigation Provide health education using standardized curricula consistent with established healthcare standards Offer coaching and goal setting to improve members' health and self-management abilities Facilitate health navigation services to help members access care and understand healthcare systems Connect members to community resources necessary to promote health Address healthcare barriers including medical translation/interpretation and transportation services Serve as cultural liaison and assist licensed providers in care plan development Community Outreach and Program Activities Conduct community outreach to identify and engage high-risk, hard-to-reach individuals Organize and participate in health screening and wellness fairs Coordinate mobile health clinics and vaccination drives Facilitate community walks, fitness events, and wellness activities Distribute hygiene and wellness kits, coordinate food and nutrition drives Canvas neighborhoods to identify social determinants of health Group Services and Education Facilitate group sessions for up to 8 Medi-Cal members per billable session Lead workshops on topics including: Domestic violence psychoeducation and safety planning Tobacco cessation and effects of substance use Violence prevention and coping skills Stress management and mental health awareness Child/adolescent immunization education Healthy relationships and communication skills Housing assistance and benefits navigation Support and Advocacy Services Assist members with enrollment in government assistance programs (food stamps, SSDI, SSI, utility assistance) Provide individual support and advocacy to prevent health condition onset or exacerbation Offer language/medical translation services Schedule medical appointments and provide transportation coordination Accompany patients to appointments as needed Act as peer support and advocate as patients navigate the medical system Documentation and Collaboration Maintain accurate and timely documentation of all client interactions and outcomes Complete required activity notes documenting outreach attempts and services provided Update Plans of Care at 6-month intervals to determine progress Collaborate with interdisciplinary care teams including RNs and licensed providers Participate in case conferences and team meetings Enter and maintain electronic health records and compile reports Complete billing using appropriate CPT codes (98960, 98961, 98962, T1028) Essential Skills Cultural competency and sensitivity to diverse populations Ability to build trust and rapport with clients from various backgrounds Strong problem-solving and critical thinking skills Excellent time management and organizational abilities Flexibility to work in various settings, including clients' homes and community locations Understanding of chronic conditions including diabetes, hypertension, COPD, mental health disorders, and substance use disorders Knowledge of Medi-Cal policies and billing procedures Working Conditions Hybrid work environment: approximately 65% field-based work, 35% remote work from home County-specific assignment (Humboldt, Shasta, or Solano County) requiring extensive travel within the assigned county for field work Remote work includes documentation, virtual workshops, telehealth services, and administrative tasks Field work includes home visits, community events, in-person workshops, and direct member services Regular attendance at community events, including evenings and weekends as needed Dual documentation requirements using both Partnership Health Portal and Pacific Health Group systems Public speaking and presentation responsibilities at community events Ability to lift up to 25 pounds and stand for extended periods during community events Work in diverse community settings including homes, community centers, and outdoor venues Maximum of 4 units (2 hours) of services per member daily Group facilitation requiring management of up to 8 participants Services NOT Covered CHWs cannot provide: Clinical case management requiring licensure Childcare, chore services, or companion services Employment services or personal care services Medication delivery or transportation services Services duplicating other covered Medi-Cal services Services to non-Medi-Cal enrolled individuals (except as specified) Any services requiring professional licensure Impact and Opportunity CalAIM Community Health Workers play a crucial role in improving health outcomes and reducing disparities in California's most vulnerable populations. This position offers a unique opportunity to make a significant impact on individual and community health while working within a comprehensive, evidence-based framework that addresses the full spectrum of social determinants of health. Job Type: Full-time Expected Hours : Monday to Friday 8:30AM to 5:00PM (40 hours per week) Pay: $21.00 - $24.00 per hour Must Reside in Hiring County Join Us in Making a Difference At Pacific Health Group, we believe in diversity and inclusion and are committed to equal opportunities for all. We strive to build a team that reflects the communities we serve. If you're ready to arrange every detail of care, walk alongside members through their journey, and truly transform lives, apply today and become part of our mission to provide caring, comprehensive Enhanced Care Management for those who need it most. Equal Opportunity Employer Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply. Job Type: Full-time Job Application & Offer Disclaimer Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include: • Submission of a completed internal application via our HRIS system • A formal pre-screen with our recruiting team • Completion of a skills assessment (if applicable to the position) • Participation in a final interview with hiring leadership • Receipt of a formal verbal offer from our authorized hiring team ⚠️ Important Notice: Any message, onboarding link, or communication that claims to represent Pacific Health Group but bypasses the steps listed above is not valid and not authorized by the company. Candidates are advised not to click on or respond to such messages. For verification, candidates may contact the Pacific Health Group Human Resources Department directly. AI & Human Interaction (HI) in Recruitment Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location. All resumes that meet these criteria are then reviewed by HI (Human Interaction) - our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration. Requirements High school diploma or equivalent; Associate's or Bachelor's degree in a related field preferred Prior Community Health Worker certification highly desired; willingness to obtain certification within 18 months of hire if not already certified Minimum of 2 years of experience in community health, social services, or related field Strong understanding of local community resources and social determinants of health Excellent interpersonal and communication skills Proficiency in electronic health records and basic computer applications Bilingual skills (English/Spanish, or other relevant languages) preferred Possess a valid California Driver's License (Class C minimum), maintain a personal, operable vehicle for daily business use, and carry current liability insurance that meets California's minimum legal requirements. All selected candidates will be required to pass a Motor Vehicle Report (MVR) background check prior to employment. Required Training and Certifications Upon hire, CHWs must complete training in: Motivational Interviewing Medical Terminology Mental Health Overview Medical Health Overview CA Child Mandated Reporter CA Adult and Elderly Mandated Reporter Culturally Competent Practices Dealing with Adverse Behaviors Home Visitations Group Facilitation Stanford University Advocacy Training for CHW Benefits 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND FUNCTION The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician's productivity. Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients. Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts. Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Assist with surgery as applicable. Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Mentor other paraprofessionals in the hospital. Other job duties as assigned. THE FIVE PRINCIPLES Quality - The consumer is our boss, quality is our work and value for money is our goal. Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency - We use resources to the full, waste nothing and do only what we can do best. Freedom - We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS COMPETENCIES Leadership Action Oriented Customer Focus Listening Peer Relationships Personal Learning Functional Ensure medical quality Effective communication Position Description Veterinary Assistant - .docx 2 of 3 Last Revised: 05/03/2018 JP Drive for results Functional Skills Priority Setting CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. Computer skills - Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel. ATTITUDES (WILL DO) Initiative - shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospital. Exhibits honesty, discretion, and sound judgment. Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned. Independence - Able and willing to perform tasks and duties without supervision as appropriate. Tolerance for Stress / Resiliency - Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS Ability to work at a computer for long periods of time. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. The noise level in the work environment is moderately high. Requires sufficient ambulatory skills in order to perform duties while at hospital. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. Position Description Veterinary Assistant - Job Description.docx 3 of 3 Last Revised: 05/03/2018 JP EXPERIENCE, EDUCATION AND/OR TRAINING Certificate of completion from a NAVTA approved Veterinary Assistant program, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. High School Diploma or equivalent preferred. Must be able to perform all required skills of NAVTA approved veterinary assistant programs at a level in which to aid in the efficiency of the practice. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. One year related experience required with customer service preferred. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin. The pay range for this role is $17.60 - $22.49 Hourly The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.* Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession. Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.* Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.* Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind. Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection. Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs. Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds. Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition. Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.* Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.* Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options. Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving. Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.* Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.* Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.* Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.* Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.* Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.* Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).

Job Title: Billing Analyst Must reside in California Employment Type: Full-Time Reports To: Revenue Cycle Manager or Designee Hourly Pay Range: $22.00 - $24.00 per hour Pacific Health Group is at the forefront of revolutionizing health and wellness. We are setting new benchmarks in healthcare services, leading with groundbreaking approaches and innovative solutions to empower our members, uplift families, and impact communities. Pacific Health Group's vibrant culture fuels passionate problem-solvers who thrive on collaboration to deliver unparalleled care. Joining us means being part of a progressive movement championing personal and professional growth through industry expertise, advanced tech, and an appreciative community. Position Summary The Billing Specialist plays a key role in ensuring accurate documentation, timely billing, and regulatory compliance across member and patient services. This role supports our long-term care coordination programs and works cross-functionally with case managers, patient coordinators, and finance staff to ensure accurate reimbursement, efficient claims management, and billing compliance with Medicaid and consolidated health plans. Key Responsibilities Collaborate with case managers, social workers, patient coordinators, and other staff to ensure complete documentation of patient care plans, services provided, and changes in condition or level of care. Assign accurate medical codes (e.g., ICD-10, other relevant codes) for diagnoses, treatments, and services in long-term care settings. Prepare and submit claims to Medicaid and other payers, ensuring proper documentation and compliance with guidelines. Create invoices and claims for member/patient interactions and outreach activities. Ensure compliance with consolidated billing requirements, confirming all services are billed by Pacific Health Group as the designated entity. Review, analyze, and appeal denied claims as needed; gather additional documentation or clarification from internal teams to support resubmission. Monitor and manage accounts receivable; follow up with payers and health plans to resolve delays or discrepancies and ensure timely reimbursement. Reconcile payer reimbursements with submitted claims to maintain accurate billing records. Stay current with changes in billing regulations, long-term care reimbursement policies, and coding guidelines to ensure ongoing compliance. Provide training or guidance to internal teams on documentation and billing procedures to support accurate and compliant submissions. Perform other related duties as assigned by management. Qualifications 1-2 years of experience in medical billing, preferably in long-term care, managed care, or Medicaid environments Working knowledge of ICD-10 and consolidated billing processes Familiarity with denial management, appeals, and accounts receivable follow-up Strong attention to detail and documentation accuracy Ability to work independently and manage multiple tasks and deadlines Excellent communication skills for working cross-functionally with internal staff and external payers Proficiency in medical billing software and standard office tools Associate's degree or medical billing/coding certification preferred Benefits & Perks 160 Hours of Paid Time Off (PTO) 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment 4 Paid Volunteer Hours per Month to support causes you care about Bereavement Leave, including Fur Baby Bereavement 90% Employer-paid Employee-Only Medical Benefits Dental and Vision Insurance FSA | Dependent Care Account 401(k) with Company Match Monthly Stipend Short-Term & Long-Term Disability | AD&D Employee Assistance Program (EAP) Employee Discounts via Great Work Perks and Perks at Work Quarterly In-Person Events Fully remote work within California Opportunities for professional development and internal growth Equal Opportunity Employer Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply. Pre-Employment Requirements Employment is contingent upon the successful completion of a background check.

At Pacific Health Group, we are at the forefront of revolutionizing healthcare. You will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community-based services, particularly through our programs. If you are passionate about making a difference and thrive in a dynamic, mission-driven environment, we invite you to join our team. Overview The Manager of Information Technology & Information Security is responsible for the end-to-end ownership of all technology systems, data security, and regulatory compliance at Pacific Health Group. This role establishes, governs, and enforces the organization's security posture, ensuring that all systems, data, and operations meet or exceed HIPAA, HITECH, and industry best practices. This position functions as the single point of accountability for IT infrastructure, cybersecurity, data protection, PHI safeguards, and security governance. The role requires both strategic leadership and hands-on execution in a regulated healthcare environment. Core Areas of Responsibility 1. Information Security Program Ownership Architect and maintain a formal, organization-wide Information Security Program. Define and enforce security controls across applications, infrastructure, devices, and users. Establish policies for data classification, encryption, access control, logging, monitoring, and retention. Ensure least-privilege access and zero-trust principles are implemented across systems. Continuously monitor evolving threat landscapes and proactively adapt controls. 2. HIPAA, PHI & Regulatory Compliance Serve as the internal authority for HIPAA Security Rule and Privacy Rule compliance. Ensure proper safeguards for the creation, storage, transmission, and disposal of PHI. Maintain compliance documentation, risk assessments, and audit evidence. Lead HIPAA risk analyses and remediation plans. Oversee Business Associate Agreements (BAAs) from a security and IT standpoint. Coordinate and support internal and external audits, assessments, and investigations. 3. IT Infrastructure & Systems Oversight Own the design, implementation, and maintenance of all IT systems, including: Cloud platforms Networks and connectivity End-user devices and endpoints SaaS applications and internal tools Ensure systems are secure, resilient, and scalable. Implement and maintain: Backup and disaster recovery plans Business continuity procedures System redundancy and failover strategies Approve and govern all technology deployments and architectural changes. 4. Cybersecurity Operations & Incident Response Establish formal incident response plans and escalation procedures. Lead response efforts for security incidents, attempted breaches, phishing, impersonation, or data exposure. Conduct root cause analysis and implement corrective actions. Ensure proper breach notification processes are followed when required by law. Maintain logs, alerts, and monitoring systems to detect suspicious activity. 5. Data Protection & Privacy Define and enforce controls for sensitive data, PHI, and confidential business information. Ensure encryption standards are applied to data at rest and in transit. Govern data access, sharing, and retention policies. Partner with legal and compliance stakeholders on privacy matters. Prevent unauthorized data access, leakage, or misuse. 6. Vendor, Tool & Third-Party Risk Management Evaluate security posture of third-party vendors and platforms. Approve technology vendors based on security, compliance, and risk criteria. Monitor ongoing vendor compliance and contractual obligations. Ensure third-party access is controlled, monitored, and revoked as needed. 7. Governance, Training & Enforcement Develop and enforce IT and security policies applicable to all staff. Deliver security awareness training, including phishing and impersonation prevention. Ensure staff understand approved communication channels and security protocols. Investigate and address violations of IT or security policy. Establish clear escalation paths and disciplinary guidance related to security breaches. 8. Strategy, Reporting & Executive Advisory Define a long-term IT and security roadmap aligned with business growth. Provide regular reporting to executive leadership on: Security risks Compliance status Incidents and trends Improvement initiatives Advise leadership on technology risk, investments, and trade-offs. Balance operational efficiency with regulatory and security requirements. Requirements Required Qualifications Extensive experience in IT, cybersecurity, or information security leadership. Demonstrated expertise in HIPAA compliance and healthcare data protection. Strong understanding of cloud security, endpoint security, and identity management. Experience creating policies, controls, and compliance frameworks from the ground up. Ability to operate with high autonomy and accountability. Preferred Qualifications CISSP, CISM, or equivalent security certifications. Prior experience in healthcare, health tech, or regulated industries. Experience managing audits, risk assessments, and compliance programs. Familiarity with NIST, ISO 27001, or similar security frameworks. Authority & Accountability This role has authority to approve or deny technology tools, vendors, and system access. Responsible for enforcing security policy across all departments. Accountable for protecting company data, systems, and regulatory standing. Compensation Salary Range: $78,500-82,500 (based on experience and qualifications) Work Location In-person with frequent local travel throughout San Diego County. Candidates should be based in or near Rancho Bernardo, Poway, Rancho Peñasquitos, or Scripps Ranch. Benefits Time Off & Leave 160 Hours of Paid Time Off (PTO) 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment 4 Paid Volunteer Hours per Month to support causes you care about Bereavement Leave, including Fur Baby Bereavement Health & Wellness 90% Employer-paid Employee-Only Medical Benefits Flexible Spending Account (FSA) Short-Term & Long-Term Disability | AD&D Employee Assistance Program (EAP) Financial & Professional 401(k) with Company Match Monthly Stipend Opportunities for professional development and internal growth Culture & Perks Employee Discounts via Great Work Perks and Perks at Work Quarterly In-Person Events Equal Opportunity Employer Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply. Job Application & Offer Disclaimer Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include: • Submission of a completed internal application via our HRIS system • A formal pre-screen with our recruiting team • Completion of a skills assessment (if applicable to the position) • Participation in a final interview with hiring leadership • Receipt of a formal verbal offer from our authorized hiring team AI & Human Interaction (HI) in Recruitment Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location. All resumes that meet these criteria are then reviewed by HI (Human Interaction) - our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.

At Pacific Health Group, we are at the forefront of revolutionizing healthcare, and you will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community-based services, particularly through our CalAIM programs. If you are passionate about making a difference and have the skills to lead in this dynamic environment, we invite you to join our team. Pacific Health Group is dedicated to enhancing the overall health and wellbeing of the communities we serve. Our commitment lies in providing compassionate, equitable, and individualized healthcare, behavioral health services, and social support. We empower individuals to reach their highest potential for life. Currently, we are looking for a Licensed Vocational Nurse (LVN) to join our Community Health team as part of the CalAIM ECM Program. In this dynamic role, you will play a crucial part in delivering essential healthcare services to underserved populations, ensuring that every individual receives the attention and support they deserve. Your ability to work collaboratively with a dedicated team and your passion for improving community health will be vital in making a positive impact. As an LVN, you will engage in various nursing duties, contribute to the development and implementation of care plans, and work closely with clients to promote their overall mental and physical health. If you are an empathetic and skilled professional looking to make a difference, we invite you to apply and be part of our mission to enhance community health and wellbeing through quality care and supportive services. Job Type: Full-time Total to Hire : 2 Pay: $30.00 - $35.00 per hour Expected Hours: Monday through Friday 8:30AM to 5:00pm (40 hours per week) Work Location: Hybrid remote in Santa Clara County, California Responsibilities Provide direct nursing care to clients in community settings Assist in the assessment and evaluation of clients' health needs Develop and implement individualized care plans in collaboration with the healthcare team Monitor and document clients' health status and progress Educate clients and their families on healthcare, wellness, and preventive measures Coordinate with multidisciplinary teams to ensure a holistic approach to care Support clients in accessing mental health and social support services EEO: Equal Opportunity Employer Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply. Job Application & Offer Disclaimer Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include: • Submission of a completed internal application via our HRIS system • A formal pre-screen with our recruiting team • Completion of a skills assessment (if applicable to the position) • Participation in a final interview with hiring leadership • Receipt of a formal verbal offer from our authorized hiring team ⚠️ Important Notice: Any message, onboarding link, or communication that claims to represent Pacific Health Group but bypasses the steps listed above is not valid and not authorized by the company. Candidates are advised not to click on or respond to such messages. For verification, candidates may contact the Pacific Health Group Human Resources Department directly AI & Human Interaction (HI) in Recruitment Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location. All resumes that meet these criteria are then reviewed by HI (Human Interaction) - our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration. Requirements MUST reside in Santa Clara Current and valid LVN license in the state of practice Minimum of 1 year experience in a healthcare or community health setting Strong understanding of mental health care principles and practices Excellent communication and interpersonal skills Ability to work effectively in a team-oriented environment Compassionate and patient-centered approach to care Willingness to travel within the community as needed Possess a valid California Driver's License (Class C minimum), maintain a personal, operable vehicle for daily business use, and carry current liability insurance that meets California's minimum legal requirements. All selected candidates will be required to pass a Motor Vehicle Report (MVR) background check prior to employment. Benefits 160 Hours of Paid Time Off (PTO) 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment 4 Paid Volunteer Hours per Month to support causes you care about Bereavement Leave, including Fur Baby Bereavement 90% Employer-paid Employee-Only Medical Benefits FSA | Dependent Care Account 401(k) with Company Match Monthly Stipend Short-Term & Long-Term Disability | AD&D Employee Assistance Program (EAP) Employee Discounts via Great Work Perks and Perks at Work Quarterly In-Person Events Fully remote work within California Opportunities for professional development and internal growth

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND FUNCTION The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician's productivity. Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients. Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts. Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Assist with surgery as applicable. Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Mentor other paraprofessionals in the hospital. Other job duties as assigned. THE FIVE PRINCIPLES Quality - The consumer is our boss, quality is our work and value for money is our goal. Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency - We use resources to the full, waste nothing and do only what we can do best. Freedom - We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS COMPETENCIES Leadership Action Oriented Customer Focus Listening Peer Relationships Personal Learning Functional Ensure medical quality Effective communication Position Description Veterinary Assistant - .docx 2 of 3 Last Revised: 05/03/2018 JP Drive for results Functional Skills Priority Setting CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. Computer skills - Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel. ATTITUDES (WILL DO) Initiative - shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospital. Exhibits honesty, discretion, and sound judgment. Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned. Independence - Able and willing to perform tasks and duties without supervision as appropriate. Tolerance for Stress / Resiliency - Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS Ability to work at a computer for long periods of time. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. The noise level in the work environment is moderately high. Requires sufficient ambulatory skills in order to perform duties while at hospital. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. Position Description Veterinary Assistant - Job Description.docx 3 of 3 Last Revised: 05/03/2018 JP EXPERIENCE, EDUCATION AND/OR TRAINING Certificate of completion from a NAVTA approved Veterinary Assistant program, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. High School Diploma or equivalent preferred. Must be able to perform all required skills of NAVTA approved veterinary assistant programs at a level in which to aid in the efficiency of the practice. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. One year related experience required with customer service preferred. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin. The pay range for this role is $17.60 - $22.49 Hourly The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.* Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession. Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.* Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.* Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind. Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection. Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs. Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds. Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition. Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.* Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.* Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options. Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving. Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.* Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.* Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.* Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.* Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.* Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.* Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).

Pacific Health Group is a mission-driven healthcare organization dedicated to improving health outcomes through coordinated, community-based services. In addition to healthcare operations, Pacific Health Group oversees and operates multiple subsidiary and affiliated entities. We require trusted professionals who can operate across businesses with precision, discretion, and accountability. Overview The Executive Administrative Assistant is responsible for end-to-end administrative, logistical, and operational support for the President & CEO across all Pacific Health Group entities and ventures. This role is designed to protect executive focus while ensuring administrative continuity, operational follow-through, and organizational excellence across multiple businesses. This is a hands-on, high-responsibility role requiring frequent in-person support, mobility across San Diego County, and the ability to manage complex workflows independently. Core Areas of Responsibility 1. Executive Support & Time Management Manage, optimize, and protect the CEO's calendar, scheduling, and daily priorities Anticipate scheduling conflicts and proactively resolve them Prepare daily and weekly agendas aligned with executive priorities Act as a gatekeeper to minimize distractions and interruptions Track action items, deadlines, and follow-ups across all meetings and commitments 2. Financial & Administrative Oversight Handle bank deposits for Pacific Health Group and affiliated entities Reconcile paperwork, receipts, and basic financial documentation Track expenses and assist with administrative financial organization Manage filing, documentation, and record retention (digital and physical) Prepare documents for executive review, approval, and signature 3. Multi-Entity Administrative Management Oversee and manage administrative workflows for all businesses and ventures under the Pacific Health Group umbrella Provide administrative support for subsidiary entities, including but not limited to: Olive Branch Eatery Parkwest Creative Solutions Ensure consistency, organization, and follow-through across entities Coordinate administrative needs between leadership and on-site teams 4. Communication & Inbox Management Monitor, triage, and manage executive email inbox Flag priority communications and draft responses when appropriate Manage phone calls, voicemails, and inbound requests Ensure timely follow-up on correspondence and commitments Maintain strict confidentiality and discretion at all times 5. Operations, Logistics & Mobility Support Coordinate all executive travel arrangements, itineraries, and accommodations Travel frequently across San Diego County to support operational needs Make regular in-person visits to Pacific Health Group locations and subsidiary entities Support logistics for meetings, site visits, offsites, and executive engagements 6. Errands & On-the-Ground Execution Run executive and company-related errands as required Deliver and retrieve documents, deposits, supplies, or materials Serve as an operational extension of the CEO for time-sensitive tasks Ensure tasks are completed accurately and on schedule 7. Organizational Excellence & Process Improvement Create, maintain, and improve administrative systems and workflows Identify inefficiencies and recommend improvements proactively Ensure no tasks, deadlines, or commitments fall through the cracks Maintain structured systems for reminders, task tracking, and documentation Compensation Hourly rate: $26-32 per hour (based on experience and qualifications) Work Location Hybrid; In-person and remote with frequent travel Candidates should be based in or near Rancho Bernardo, Poway, Rancho Peñasquitos, or Scripps Ranch Requirements Required Qualifications 5+ years of experience supporting senior executives, founders, or principals Demonstrated ability to manage multi-entity administrative operations Exceptional organizational, time-management, and prioritization skills Strong written and verbal communication abilities High level of discretion, reliability, and professional judgment Valid driver's license and ability to travel throughout San Diego County Preferred Qualifications Experience supporting CEOs in healthcare or regulated industries Prior experience supporting multiple businesses or ventures simultaneously Strong operational mindset with attention to detail Comfort working in fast-paced, high-accountability environments Benefits Time Off & Leave 160 Hours of Paid Time Off (PTO) 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment 4 Paid Volunteer Hours per Month to support causes you care about Bereavement Leave, including Fur Baby Bereavement Health & Wellness 90% Employer-paid Employee-Only Medical Benefits Flexible Spending Account (FSA) Short-Term & Long-Term Disability | AD&D Employee Assistance Program (EAP) Financial & Professional 401(k) with Company Match Monthly Stipend Opportunities for professional development and internal growth Culture & Perks Employee Discounts via Great Work Perks and Perks at Work Quarterly In-Person Events Equal Opportunity Employer Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply. Job Application & Offer Disclaimer Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include: • Submission of a completed internal application via our HRIS system • A formal pre-screen with our recruiting team • Completion of a skills assessment (if applicable to the position) • Participation in a final interview with hiring leadership • Receipt of a formal verbal offer from our authorized hiring team AI & Human Interaction (HI) in Recruitment Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location. All resumes that meet these criteria are then reviewed by HI (Human Interaction) - our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.

At Pacific Health Group, we are at the forefront of revolutionizing healthcare, and you will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community-based services, particularly through our CalAIM programs. If you are passionate about making a difference and have the skills to lead in this dynamic environment, we invite you to join our team. The CalAIM Community Health Worker (CHW) serves as a vital link between healthcare systems and vulnerable populations under California's CalAIM (California Advancing and Innovating Medi-Cal) initiative. This role focuses on addressing social determinants of health, improving health outcomes, and reducing health disparities in underserved communities through direct service delivery, community outreach, and comprehensive care coordination. Target Populations Served CHWs will work with qualifying Medi-Cal members who have one or more of the following criteria: Presence of known risk factors (domestic violence, tobacco use, excessive alcohol use, drug misuse) One or more emergency department visits within the previous six months One or more hospital inpatient stays within the previous six months or at risk of institutionalization One or more detox facility stays within the previous year Two or more missed medical appointments within the previous six months Expressed need for health system navigation or resource coordination Need for preventive services (immunizations, dental visits, well-child care) Experience with community violence or chronic exposure to violence Asthma requiring self-management education or environmental assessments Key Responsibilities Direct Patient Services Develop and maintain written Plans of Care for each member (maximum 12-month duration) Conduct comprehensive ADL and other assessments to support care planning Provide up to 12 units (6 hours) of care per member per recommendation period Perform health screenings and assessments using standardized tools including: Social Determinants of Health Assessment (SDOH 5-Q) PHQ-9 and PHQ-2 mental health screenings Hunger Vital Sign Screening Tool Functional status and ADLs assessments Conduct in-home environmental trigger assessments for asthma patients (up to 2 visits annually) Health Education and Navigation Provide health education using standardized curricula consistent with established healthcare standards Offer coaching and goal setting to improve members' health and self-management abilities Facilitate health navigation services to help members access care and understand healthcare systems Connect members to community resources necessary to promote health Address healthcare barriers including medical translation/interpretation and transportation services Serve as cultural liaison and assist licensed providers in care plan development Community Outreach and Program Activities Conduct community outreach to identify and engage high-risk, hard-to-reach individuals Organize and participate in health screening and wellness fairs Coordinate mobile health clinics and vaccination drives Facilitate community walks, fitness events, and wellness activities Distribute hygiene and wellness kits, coordinate food and nutrition drives Canvas neighborhoods to identify social determinants of health Group Services and Education Facilitate group sessions for up to 8 Medi-Cal members per billable session Lead workshops on topics including: Domestic violence psychoeducation and safety planning Tobacco cessation and effects of substance use Violence prevention and coping skills Stress management and mental health awareness Child/adolescent immunization education Healthy relationships and communication skills Housing assistance and benefits navigation Support and Advocacy Services Assist members with enrollment in government assistance programs (food stamps, SSDI, SSI, utility assistance) Provide individual support and advocacy to prevent health condition onset or exacerbation Offer language/medical translation services Schedule medical appointments and provide transportation coordination Accompany patients to appointments as needed Act as peer support and advocate as patients navigate the medical system Documentation and Collaboration Maintain accurate and timely documentation of all client interactions and outcomes Complete required activity notes documenting outreach attempts and services provided Update Plans of Care at 6-month intervals to determine progress Collaborate with interdisciplinary care teams including RNs and licensed providers Participate in case conferences and team meetings Enter and maintain electronic health records and compile reports Complete billing using appropriate CPT codes (98960, 98961, 98962, T1028) Essential Skills Cultural competency and sensitivity to diverse populations Ability to build trust and rapport with clients from various backgrounds Strong problem-solving and critical thinking skills Excellent time management and organizational abilities Flexibility to work in various settings, including clients' homes and community locations Understanding of chronic conditions including diabetes, hypertension, COPD, mental health disorders, and substance use disorders Knowledge of Medi-Cal policies and billing procedures Working Conditions Hybrid work environment: approximately 65% field-based work, 35% remote work from home County-specific assignment (Humboldt, Shasta, or Solano County) requiring extensive travel within the assigned county for field work Remote work includes documentation, virtual workshops, telehealth services, and administrative tasks Field work includes home visits, community events, in-person workshops, and direct member services Regular attendance at community events, including evenings and weekends as needed Dual documentation requirements using both Partnership Health Portal and Pacific Health Group systems Public speaking and presentation responsibilities at community events Ability to lift up to 25 pounds and stand for extended periods during community events Work in diverse community settings including homes, community centers, and outdoor venues Maximum of 4 units (2 hours) of services per member daily Group facilitation requiring management of up to 8 participants Services NOT Covered CHWs cannot provide: Clinical case management requiring licensure Childcare, chore services, or companion services Employment services or personal care services Medication delivery or transportation services Services duplicating other covered Medi-Cal services Services to non-Medi-Cal enrolled individuals (except as specified) Any services requiring professional licensure Impact and Opportunity CalAIM Community Health Workers play a crucial role in improving health outcomes and reducing disparities in California's most vulnerable populations. This position offers a unique opportunity to make a significant impact on individual and community health while working within a comprehensive, evidence-based framework that addresses the full spectrum of social determinants of health. Job Type: Full-time Expected Hours : Monday to Friday 8:30AM to 5:00PM (40 hours per week) Pay: $21.00 - $24.00 per hour Must Reside in Hiring County Join Us in Making a Difference At Pacific Health Group, we believe in diversity and inclusion and are committed to equal opportunities for all. We strive to build a team that reflects the communities we serve. If you're ready to arrange every detail of care, walk alongside members through their journey, and truly transform lives, apply today and become part of our mission to provide caring, comprehensive Enhanced Care Management for those who need it most. Equal Opportunity Employer Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply. Job Type: Full-time Job Application & Offer Disclaimer Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include: • Submission of a completed internal application via our HRIS system • A formal pre-screen with our recruiting team • Completion of a skills assessment (if applicable to the position) • Participation in a final interview with hiring leadership • Receipt of a formal verbal offer from our authorized hiring team ⚠️ Important Notice: Any message, onboarding link, or communication that claims to represent Pacific Health Group but bypasses the steps listed above is not valid and not authorized by the company. Candidates are advised not to click on or respond to such messages. For verification, candidates may contact the Pacific Health Group Human Resources Department directly. AI & Human Interaction (HI) in Recruitment Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location. All resumes that meet these criteria are then reviewed by HI (Human Interaction) - our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration. Requirements High school diploma or equivalent; Associate's or Bachelor's degree in a related field preferred Prior Community Health Worker certification highly desired; willingness to obtain certification within 18 months of hire if not already certified Minimum of 2 years of experience in community health, social services, or related field Strong understanding of local community resources and social determinants of health Excellent interpersonal and communication skills Proficiency in electronic health records and basic computer applications Bilingual skills (English/Spanish, or other relevant languages) preferred Possess a valid California Driver's License (Class C minimum), maintain a personal, operable vehicle for daily business use, and carry current liability insurance that meets California's minimum legal requirements. All selected candidates will be required to pass a Motor Vehicle Report (MVR) background check prior to employment. Required Training and Certifications Upon hire, CHWs must complete training in: Motivational Interviewing Medical Terminology Mental Health Overview Medical Health Overview CA Child Mandated Reporter CA Adult and Elderly Mandated Reporter Culturally Competent Practices Dealing with Adverse Behaviors Home Visitations Group Facilitation Stanford University Advocacy Training for CHW Benefits 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Join a thriving dermatology practice in Santa Barbara, CA with Santa Barbara Skin Care! We're looking for a General Dermatologist to join our friendly, highly trained team dedicated to clinical excellence and an outstanding patient experience. Why Join Us? Flexible Schedule - Achieve work-life balance while pursuing your passion. Diverse Cases - Provide both general and cosmetic dermatology services. Advanced Technology - Practice with autonomy using the latest equipment. Strong Community Ties - Benefit from our trusted reputation and active referral network. Practice Autonomy - Build your desired practice mix (General Dermatology, Surgical, and Cosmetics) Compensation & Benefits Competitive Compensation Structure - Guaranteed first-year salary or Personal Net Collections (the greater of) Dermatologist Salary Range: $400,000-$500,000 Partnership & Shareholder Track - Grow your career with ownership opportunities. Comprehensive Benefits - Medical, dental, vision, 401(k), PTO, and paid CME. Flexible Schedules - Designed to fit your lifestyle and a great work-life balance. Full-time (4 or more days per week schedules) Relocation Reimbursement Commencement Bonus Paid Malpractice and Tail Coverage Who We're Looking For Board-Certified or Board-Eligible Dermatologist Passionate about patient care and clinical excellence About the Area Santa Barbara, CA is a beautiful city on the central California coast, with the Santa Ynez Mountains as a backdrop. In downtown Santa Barbara you will find Mediterranean-style white stucco buildings with red-tile roofs that reflect the city's Spanish colonial heritage. You will also be able to shop local boutiques and dine at world-class restaurants. Come check out this amazing city and see what Santa Barbara has to offer! About Platinum Dermatology Partners Platinum Dermatology Partners stands as a distinguished network of over 50 brands, encompassing 120 locations across Arizona, California, Florida, Nevada, and Texas, with more than 400 physicians and providers. We empower dermatologists to focus on what they do best - delivering outstanding clinical outcomes - by providing comprehensive business support, cutting-edge resources, and a collaborative community. Our unique partnership model preserves the individuality of each practice while offering the benefits of a larger, supportive network. At Platinum Dermatology Partners, we're not just advancing dermatology; we're shaping its future by fostering an environment where physician leadership drives clinical decisions, and our expertise optimizes practice operations and growth. Ready to advance your career in dermatology? Apply today and become part of a team that's redefining exceptional skin care! The compensation package for this position includes a guaranteed first-year base salary or Personal Net Collections, whichever is greater. This structure is designed to provide income stability during the first year while also rewarding productivity. Actual earnings may vary based on individual performance, patient volume, and other factors influencing net collections. This offer is subject to the terms and conditions outlined in the final employment agreement. California Pay Range$400,000-$500,000 USD

Employment Type: Full-Time Hourly Pay Range: $24 - $27 per hour At Pacific Health Group, we're transforming healthcare by connecting people to the care and community resources they deserve. Our mission is to improve health outcomes by addressing social determinants of health and coordinating comprehensive, community-based services. If you're passionate about making a difference and thrive in a collaborative, community-focused environment, we'd love to have you on our team. Overview The Street Outreach Advisor is a field-based role that blends relationship-building with hands-on community engagement. You'll partner with local organizations to create referral pathways and meet directly with members - helping them access the care, resources, and support services they need to improve their health and stability. Most of your time will be spent in the field - meeting with partners, attending events, and connecting individuals to programs such as care management, behavioral health, housing, and community-based supports. This position requires flexibility, local travel, and the ability to adapt to changing community needs while maintaining compassion and professionalism. Key Responsibilities Partnership Development Identify and engage community-based organizations (CBOs) across diverse categories, including clinics, shelters, housing providers, and food access programs. Build and maintain warm-referral pathways using tools like QR codes, shared forms, and easy-to-use quick guides. Represent PHG at meetings, fairs, and outreach events; co-host community engagement activities. Gather partner feedback and recommend process improvements to strengthen collaboration. Direct Member Engagement Conduct outreach in encampments, shelters, clinics, and other high-need community settings. Perform brief, trauma-informed screenings to assess medical, behavioral, and social needs. Support on-the-spot enrollments, help members schedule appointments, and coordinate transportation. Provide plain-language explanations of services and adapt communication for diverse audiences. Documentation and Reporting Record outreach and referral data accurately in PHG's CRM system. Track weekly field goals and share insights about barriers, trends, and successes. Uphold privacy, consent, and trauma-informed care standards in all interactions. Example Scenarios The Street Outreach Advisor role is dynamic and community-focused. Below are examples of what your work may look like: 1. Hospital Partnership Launch You meet with a hospital discharge planner to establish a referral process for recently discharged patients. You introduce PHG services, share a simple “How to Refer” guide with a QR code, and agree on a 24-hour callback process. Within a week, several referrals come through, marking the start of a partnership that helps patients safely transition back into care. 2. Street Outreach with a Street Medicine Team You join a clinician at a local encampment to meet residents where they are. After offering supplies and listening to their needs, you identify individuals with urgent medical or behavioral health concerns. You connect them to the Street Medicine team on-site, complete brief screenings, and coordinate mobile intakes for continued support. 3. Community Pop-Up Screening Day At a community health center, you set up a bilingual outreach table. You greet attendees, explain available support in plain language, and screen for eligibility in programs like ECM or Community Supports. Before they leave, you help schedule appointments and arrange transportation if needed - ensuring a warm handoff to care coordination teams. Requirements Experience in community outreach, public health, social services, or health navigation. Clear, empathetic communication skills; comfortable presenting to groups and engaging one-on-one. Proficiency with mobile tools and CRM systems; organized and detail-oriented. Valid driver's license and reliable transportation Ability to travel locally and work evenings or weekends as needed Qualifications Demonstrated success in building partnerships with CBOs or clinics. Familiarity with Medi-Cal, CalAIM, ECM and Community Supports Multilingual ability Success Measures Growth and retention of community referral partnerships. Increased referrals and successful enrollments from community outreach. Timely, accurate documentation and adherence to privacy standards. Positive feedback from partners and members on collaboration and engagement. Benefits Time Off & Leave 160 Hours of Paid Time Off (PTO) 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment 4 Paid Volunteer Hours per Month to support causes you care about Bereavement Leave, including Fur Baby Bereavement Health & Wellness 90% Employer-paid Employee-Only Medical Benefits Flexible Spending Account (FSA) Short-Term & Long-Term Disability | AD&D Employee Assistance Program (EAP) Financial & Professional 401(k) with Company Match Monthly Stipend Opportunities for professional development and internal growth Culture & Perks Employee Discounts via Great Work Perks and Perks at Work Quarterly In-Person Events Equal Opportunity Employer Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply. Job Application & Offer Disclaimer Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include: • Submission of a completed internal application via our HRIS system • A formal pre-screen with our recruiting team • Completion of a skills assessment (if applicable to the position) • Participation in a final interview with hiring leadership • Receipt of a formal verbal offer from our authorized hiring team AI & Human Interaction (HI) in Recruitment Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location. All resumes that meet these criteria are then reviewed by HI (Human Interaction) - our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. JOB TITLE Veterinary Assistant TEAM Hospital FUNCTION, FAMILY Service Operations (Pet), Hospital Operations (Pet) COST CTR #: Varies REPORTS TO Practice Manager JOB LEVEL B3 FLSA CLASSIFICATION Non-Exempt Exempt STATUS Full-time Part-time SUMMARY OF JOB PURPOSE AND FUNCTION The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician's productivity. Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients. Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts. Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Assist with surgery as applicable. Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Mentor other paraprofessionals in the hospital. Other job duties as assigned. THE FIVE PRINCIPLES Quality - The consumer is our boss, quality is our work and value for money is our goal. Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency - We use resources to the full, waste nothing and do only what we can do best. Freedom - We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS COMPETENCIES Leadership Action Oriented Customer Focus Listening Peer Relationships Personal Learning Functional Ensure medical quality Effective communication Position Description Veterinary Assistant - .docx 2 of 3 Last Revised: 05/03/2018 JP Drive for results Functional Skills Priority Setting CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. Computer skills - Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel. ATTITUDES (WILL DO) Initiative - shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospital. Exhibits honesty, discretion, and sound judgment. Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned. Independence - Able and willing to perform tasks and duties without supervision as appropriate. Tolerance for Stress / Resiliency - Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS Ability to work at a computer for long periods of time. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. The noise level in the work environment is moderately high. Requires sufficient ambulatory skills in order to perform duties while at hospital. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. Position Description Veterinary Assistant - Job Description.docx 3 of 3 Last Revised: 05/03/2018 JP EXPERIENCE, EDUCATION AND/OR TRAINING Certificate of completion from a NAVTA approved Veterinary Assistant program, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. High School Diploma or equivalent preferred. Must be able to perform all required skills of NAVTA approved veterinary assistant programs at a level in which to aid in the efficiency of the practice. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. One year related experience required with customer service preferred. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin. The pay range for this role is $17.60 - $22.49 Hourly The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.* Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession. Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.* Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.* Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind. Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection. Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs. Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds. Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition. Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.* Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.* Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options. Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving. Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.* Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.* Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.* Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.* Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.* Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.* Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).