Pacific Hospitality Group jobs - 53 jobs

Director of Outlets Salary Range: $120-130k : Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment Job Description Summary The Director of Outlets leads all day-to-day front-of-house operations across restaurants, lounges, pool bars, cafés, in-room dining, and retail beverage outlets. This leader ensures profitability, operational excellence, and elevated guest experiences consistent with The Meritage's luxury positioning. What You Will Accomplish Key Responsibilities Operational Leadership Oversee all restaurant, bar, lounge, café, and retail outlet operations across the property. Align service standards, SOPs, and training with brand expectations. Collaborate with Culinary, Beverage, and Events to design outlet programming that drives resort-wide synergy. Financial Management Deliver outlet-level profitability targets through labor optimization and cost control. Conduct weekly P&L reviews, forecast analysis, and variance action planning. Implement menu engineering and pricing strategies to enhance flow-through. Guest Experience Maintain visible floor leadership, ensuring consistent brand standards. Design service recovery strategies and training programs for proactive issue resolution. Partner with Marketing to integrate local activations and wine-country experiences. Team & Talent Recruit, train, and mentor outlet leaders and supervisors. Develop succession planning and leadership pipelines. Champion recognition, engagement, and retention initiatives. Compliance & Controls Ensure adherence to wage/hour, tip pooling, ABC, and food safety regulations. Conduct cash handling audits, comp/void monitoring, and inventory reviews. Maintain audit readiness and operational documentation. What You Will Bring Qualifications 7-10 years of progressive food & beverage leadership experience in luxury or lifestyle hotels/resorts. Demonstrated success leading multiple venues or outlets simultaneously. Proven ability to drive financial performance while improving guest satisfaction. Strong analytical acumen-P&L management, labor modeling, forecasting. Experience within California hospitality operations and compliance. Great If you have Success Traits Hands-on, data-driven, guest-obsessed, collaborative, and composed under pressure. Thrives in a high-volume, multi-outlet resort environment with both transient and group business. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary Range: $65-75k The Napa Institute seeks a mission-driven, highly organized Executive Office Administrator to support the daily operations of the President's Office and the Washington, D.C.-based executive hub. The Administrator will also assist in helping the efficient operations of the Institute more generally. This position combines executive-level administrative support with office management, logistics, planning, and budget coordination. The ideal candidate is a polished and proactive professional who thrives in a fast-paced, high-profile environment and is passionate about advancing the Catholic mission in the public square. Work Environment - This position is based in the Napa Institute's Washington, D.C. executive office. - Occasional travel to Napa Institute events or meetings outside the D.C. area may be required. - Flexibility for evening or weekend hours during major events or special projects. What You Will Accomplish Executive Support - Provide high-level administrative support to the President and executive leadership, including coordination work relating to ongoing projects and meetings. - Manage the President's calendar, schedule meetings, and coordinate travel logistics. - Prepare and manage confidential correspondence and meeting materials. - Serve as liaison for external partners, Church leaders, and mission-aligned organizations. Office & Operations Management - Oversee the day-to-day operations of the Napa Institute's Washington, D.C. office, and ensure adequate coordination with the Irvine, CA office. - Maintain a professional, welcoming, and mission-reflective office environment. - Coordinate with vendors, facility services, and technology providers as needed. - Manage supplies, branded materials, and hospitality resources for guests and meetings. Event & Planning Support - Assist in the planning and execution of leadership gatherings, board meetings, and strategic events. - Coordinate logistics for visiting dignitaries, clergy, and guests of the President. - Support scheduling, planning, and execution of Napa Institute initiatives and events nationally as needed. Budgetary & Administrative Oversight - Monitor and track administrative expenses and support monthly financial reconciliation. - Process invoices, reimbursements, and maintain organized administrative records. - Support reporting and documentation processes in collaboration with the finance team. - Help to develop profit and loss projections and related tracking What You Will Bring - 3-5 years of experience in executive assistance, office management, or operations. - Excellent organizational and communication skills. - High proficiency in Microsoft Office, Google Workspace, and online scheduling tools. - Familiarity with budgets, budgeting tools, and budget tracking - Professional discretion, poise, and attention to detail. - Ability to manage multiple projects with focus and flexibility. Great If you have - Practicing Catholic with a deep appreciation for the Napa Institute's mission. - Experience working with nonprofit or faith-based leadership in a fast-paced setting. - Familiarity with event logistics, donor communications, or Catholic apostolates is a plus. - Strong relational skills and a team-oriented, service-driven mindset. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type that would be protected by federal, state, or local laws for an organization of the Napa Institute's type. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

: Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment Job Description WHAT YOU WILL ACCOMPLISH Clean and service assigned guest rooms according to departmental standards and safety guidelines. Change bed linens, make beds, and clean bathrooms, floors, and furnishings. Dust, vacuum, and remove trash; maintain balconies and terraces in pristine condition. Restock guest amenities, towels, and supplies as needed. Maintain the housekeeping cart and linen closets in a clean, organized, and stocked condition. Respond promptly to guest requests regarding room cleanliness, supplies, or amenities. Report maintenance issues, damages, or safety hazards to management immediately. Handle guest concerns professionally; escalate unresolved issues to a supervisor or manager. Report any suspicious activity, missing items, or potential theft to Security or management. Follow all hotel safety and sanitation procedures, including proper PPE and HAZMAT compliance. WHAT YOU WILL BRING Prior housekeeping experience in a hotel setting preferred. No formal education required. Ability to read and follow simple instructions and safety procedures. Basic math skills (addition, subtraction, multiplication, division). Strong attention to detail, professionalism, and guest-focused attitude. Must be available to work flexible schedules, including weekends and holidays. GREAT IF YOU HAVE Prior housekeeping experience in a hotel environment preferred. Positive attitude and professional demeanor. No formal education required. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Events Manager, Napa Institute Salary range: $75-80k The Napa Institute seeks a mission-driven, detail-oriented Events Manager. The Events Manager is responsible for planning, coordinating, and executing-with the Napa Institute team- the Napa Institute's major conferences and special events, including the Summer Conference, Faith and Business Conference with Eucharistic Procession in New York City, Msgr. Herron Dinner, West Coast Priest Conference, and Shepherd's Circle Summit. This role ensures that all events are delivered with excellence, remain within budget, and align with the mission and vision of the Napa Institute. The Events Manager will work closely with the President, Tim Busch, Napa staff, accounting staff, and external partners to oversee contracts, schedules, vendor management, and logistics. This individual will serve as the central point of coordination for both internal teams and external collaborators, ensuring that all details are executed seamlessly. This individual will play a vital role in advancing the mission by ensuring excellent events at the Napa Institute standard. The ideal candidate is a detail-oriented, polished, and proactive professional who thrives in a fast-paced, high-profile environment and is passionate about bringing a team together around a shared goal. Work Environment - This position is based in the Napa Institute's Irvine, California office. - Travel to Napa Institute events or meetings outside the Irvine area will be required. - Flexibility for evening or weekend hours during major events or special projects. What You Will Accomplish Key Responsibilities Conference & Event Planning Venue & Contracts- Negotiate and manage venue contracts, ensuring favorable terms.- Review all contracts with the President and Tim Busch before execution.- Coordinate with external partners (e.g., St. Paul Center Team, St. Patrick's Cathedral, NYPD) as required. Budgeting & Financial Oversight Collaborate with the President and Accounting to prepare event budgets. Monitor expenditures to ensure events stay within budget. Oversee timely payment of invoices and vendor services. Registration & Communications Create and manage event registrations through the Napa Institute website. Ensure accurate, timely communication of event details to attendees and stakeholders. Oversee invitation lists, save-the-dates, confirmations, and guest management. Scheduling & Program Development Develop and maintain detailed event schedules for internal teams and public programs. Confirm schedules with the President, Tim Busch, and speaker committees. Coordinate speakers, prelates, and liturgical participants, including invitations, travel, and logistics. Logistics & Vendor Coordination Serve as liaison with venue event managers, caterers, and vendors (A/V, photography, décor, choir, etc.). Review and approve Banquet Event Orders for accuracy. Oversee transportation, accommodations, and timing for all participants. On-Site Event Management Oversee daily operations during events, ensuring meals, presentations, liturgies, entertainment, and sponsored events run on time. Manage select staff, volunteers, interns, and liturgical assistants. Troubleshoot and resolve issues in real-time. Post-Event Responsibilities Ensure all outstanding items are resolved after events. Complete final financial reconciliation, ensuring all vendors are paid. Provide post-event reports and recommendations for improvement. What You Will Bring Deep commitment to the mission of the Napa Institute and the Catholic faith. Strong organizational, administrative, and project management skills. Excellent oral and written communication skills. Ability to plan, prioritize, and manage multiple events simultaneously. Demonstrated ability to work collaboratively with clergy, executives, staff, and volunteers. High degree of professionalism and ability to handle sensitive information confidentially. Proficiency in Microsoft Office Suite (Word, Excel) and event management tools. Minimum of 3-5 years' experience in event management, preferably in faith-based or nonprofit organizations. Bachelor's degree preferred We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type that would be protected by federal, state, or local laws for an organization of the Napa Institute's type. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Meritage Resort & Spa, 875 Bordeaux Way, Napa, California, United States of America Director of Engineering Salary Range: $130-140k Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment What You Will Accomplish Position Summary Responsible for maintenance of entire hotel/resort and/or property, including physical buildings, grounds, mechanical, electrical, and HVAC systems. Manages budget, capital expenditure projects, preventative maintenance and energy conservation. Builds and manages teams effectively. Duties & Responsibilities Primary Responsibilities / Essential Functions Provides guidance and direction to ensure overall departmental success. Manages subordinate supervisors/lead personnel who supervise team members in the assigned Engineering areas. Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. Responsible for planning department goals and directing team members to achieve results. Participates in the hiring process by interviewing potential team members and selecting those that best meet staffing needs. Participates in management training. Follows all Human Resources policies. Ensures team members receive any required training or attends mandatory meetings. Monitors and develops team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward. Monitors and assesses service and satisfaction trends, evaluates and addresses issues and makes improvements accordingly. Develops, implements and manages the maintenance program. Negotiates maintenance contracts for the property, including structure, grounds and all equipment. Ensures all local, state, and national codes and regulations are met to ensure safety, convenience, and satisfaction of guests and team members and to protect the assets and maintain property in excellent condition. Develops and maintains a preventative maintenance program for guest rooms and equipment. Maintains safe environment throughout hotel/resort and/or property for all team members and guests. Acts as the safety coordinator and ensures all emergency equipment and systems are inspected, tested and certified per standards. Provides team members with information about safe use of systems and structures. Develops, implements and directs all emergency programs. Ensures inspections are made and equipment is maintained. Conducts drills and ensures compliance with all codes and regulations. Provides team member training and maintains safety records. Maintains property's energy conservation program. Reviews guest comments related to maintenance and facilities and ensures problems are corrected in a timely manner. Professionally responds to guest requests promptly to ensure high levels of customer satisfaction and quality. Notifies Management and/or Security of all unusual events, circumstances, missing items, or alleged theft. Follows all safety policies and procedures. Responds to reports of potential safety issues and proactively takes immediate action to resolve when noted. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel/resort and/or property provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel/resort and/or property's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job. Other Responsibilities / Supportive Functions Provides support for special Corporate projects on remodeling projects or capital expenditures. Walks through property to visually assess the safe and efficient maintenance and operation of the physical structure of the hotel/resort and/or property, all mechanical, electrical, HVAC systems and property equipment. Meets with property General Manager and department heads regularly to determine specific and general maintenance needs. Ensures all needs are addressed on timely basis to ensure safe and efficient use of equipment and energy and mitigate disruption to service and ensure guest satisfaction. Ensures adequate inventory of parts, supplies, tools and materials are available to minimize unneeded down time. Responds to emergency crisis and ensures operational support areas are covered to provide excellent customer service. Notifies management of major system/building problems or failures and unanticipated maintenance needs. Qualifications (relevant experience, education, and training) Vocational schooling, military training, certification and/or experience in building related trades required in one or more of the following areas: HVAC, electrical, plumbing, and carpentry. Bachelor's degree in Engineering/Facility Management desired. Five or more years related progressively responsible hotel or building maintenance/facilities management experience with one year as Assistant Director of Engineering in a similar setting. Requires ability to manage the department by setting direction, establishing priorities, and allocating resources effectively. Requires knowledge and ability to complete reports, financial forecasts and budgets. Must have extensive working knowledge of building systems including HVAC, electrical, plumbing, refrigeration, roofs, building finishes, mechanical operations, energy management and Preventative Maintenance Programs. Completes required training as scheduled. Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction. Able to use mathematics to solve problems, prepare budgets, conduct analyses and prepare reports. Requires strong computer skills including Word, Excel and Energy Management systems. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation. Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests. Must be able to read and understand blueprints, wiring schematics and technical manuals. Bilingual ability to communicate in Spanish preferred. Able to work independently with minimal guidance and as part of a team. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel/resort and/or property. Work schedules will include working on holidays, weekends and alternate shifts. Must maintain a clean and appearance and professional demeanor. Special Skills & Abilities / Mental and Physical Demands While performing the duties of the job the team member regularly stands and walks for sustained periods of time. Works at a quick pace, maneuvering between various property areas. The team member frequently grasps objects. The team member regularly reaches by extending hand(s) and arm(s) in any direction. The team member occasionally stoops and crouches. The team member talks often and frequently needs to hear sounds or voices. Balance is frequently required to prevent falling when walking or standing while moving tools and equipment. The team member occasionally pushes and pulls furniture or equipment. Lifting is regularly required to assess or maintain systems or equipment. Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The team member is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of systems and equipment (including inspection. The team member is required to have visual acuity to perform an activity where the seeing job is at or within arm's reach when performing mechanical or skilled trades tasks of a non-repetitive nature such as carpentry, painting, mechanics. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. The team member is subject to environmental conditions found working both inside and outside. The team member is occasionally subject to extreme heat, with temperatures above 100 degrees for periods of more than one hour, while working outside during periods of hot outdoor temperatures or some indoor environments. The team member is subject to hazards which includes proximity to moving mechanical parts, moving vehicles, electrical current, or exposure to chemicals. The team member is occasionally subject to atmospheric condition such as fumes, odors, or dusts. The team member may be required to wear a respirator at times. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr

Director Of Operations Salary Range: $160-170k : Who We Are: Nestled in the heart of Napa Valley, The Meritage Resort & Spa offers a luxurious escape that blends wine country elegance with warm hospitality. Our award-winning resort features upscale accommodations, world-class dining, a renowned spa, and exceptional event spaces. As a member of our team, you'll be part of a community dedicated to creating unforgettable memorable and impactful experiences for our guests. Job Description Position Summary: We are seeking a passionate and service-oriented Director of Operations to join our team. The Director of Operations is the Managing Director's key business partner in operations, responsible for leading day-to-day hotel operations and delivering exceptional guest experiences, engaged teams, and strong financial performance. This role oversees the Rooms Division and other assigned operational areas (Front Office, Housekeeping, Spa, Engineering, Security, and IT) and ensures that all departments operate in alignment with The Meritage Resort and Spa and Pacific Hospitality Group's service, safety, and profitability standards. The Director of Operations is a hands-on, visible leader who builds high-performing teams, uses data and technology to drive decisions, and champions our culture and guest-centric values across the resort. What You Will Accomplish Key Responsibilities: Strategic & Operational Leadership Partner with the Managing Director to translate the resort's vision, strategic priorities, and financial targets into clear operational plans and department goals. Provide day-to-day leadership and direction to Front Office, Housekeeping, Spa, Engineering, Security, and IT to ensure smooth, efficient, and safe operations. Ensure all departments adhere to brand standards, PHG policies, and regulatory requirements (health, safety, labor, alcohol service where applicable, fire/life safety, etc.). Lead and support key property initiatives (e.g., service culture, sustainability, operational innovation, and technology implementation). Guest Experience & Brand Standards Champion a culture of personalized, anticipatory service that reflects the Meritage brand; maintain a strong presence on the floor and in guest areas during peak business periods. Monitor guest feedback channels (guest surveys, online reviews, social media, direct feedback) and lead the resolution of service issues; ensure timely and effective service recovery. Partner with department heads to continually refine service standards, SOPs, and training to elevate guest satisfaction and online reputation scores. Collaborate with Sales, Marketing, and Revenue teams to ensure operational readiness for group business, events, and special promotions. People Leadership, Culture & Talent Development Lead, coach, and develop department heads and managers, ensuring they are effective leaders of their teams and aligned with PHG values and The Meritage culture. Oversee recruitment, selection, and onboarding for operational roles, ensuring staffing levels support service and financial objectives. Drive a culture of accountability, recognition, and engagement through regular 1:1s, performance reviews, succession planning, and development plans. Partner closely with People & Culture on employee relations, policy adherence, disciplinary actions, and workplace investigations as needed. Model inclusive leadership and ensure an equitable, safe, and respectful workplace for all team members. Financial & Commercial Performance Co-own the development of annual and monthly operating budgets and forecasts for all assigned departments; monitor performance and implement action plans to achieve or exceed financial targets. Optimize labor scheduling, productivity, and operating expenses through data-driven analysis while protecting the guest experience. Review and interpret financial statements, revenue reports, and KPI dashboards; identify trends and opportunities to improve GOP, RevPAR, ancillary revenue, and flow-through. Ensure strong cost controls, inventory management, and waste reduction across departments (e.g., linens, amenities, utilities, supplies). Operational Excellence, Quality & Compliance Ensure all areas are clean, well maintained, and properly equipped; coordinate with Engineering on preventative maintenance and capital planning priorities. Maintain and improve standard operating procedures (SOPs) for all departments; ensure SOPs are documented, trained, and consistently followed. Lead safety culture and compliance: enforce OSHA, food safety where applicable, alcohol service, sanitation, and HAZMAT policies; ensure required trainings and certifications are completed. Act as a key leader in emergency response and crisis management, including guest and team safety incidents. Cross-Functional Collaboration & Innovation Partner with Sales, Marketing, Revenue Management, Finance, and Spa leadership to align operational capabilities with commercial strategies and group commitments. Identify opportunities for innovation in processes, technology, and guest experience; lead pilots and rollouts of new systems and tools (e.g., mobile check-in, service optimization, digital work orders). Support property-level initiatives related to sustainability, community engagement, and owner priorities. What You Will Bring Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or related field preferred; equivalent combination of education and experience considered. Minimum 5-7 years of progressive hotel operations leadership experience in an upscale or luxury, full-service property, preferably with experience in hotels over 300 keys. Prior department head experience (Rooms, Spa, Engineering, or multi-department leadership) required. Demonstrated success leading large, diverse teams in a high-volume, time-sensitive environment. Strong financial acumen with experience managing multi-million-dollar budgets, forecasting, and cost control. Proven track record of improving guest satisfaction, team engagement, and profitability through operational and cultural leadership. Experience with major PMS/POS systems (Infor HMS preferred), work-order/engineering systems, and MS Office; comfort leveraging data and dashboards to make decisions. Knowledge, Skills & Competencies Inspiring, visible leader who models integrity, humility, and accountability. Exceptional interpersonal and communication skills; able to influence, coach, and collaborate across all levels. Strategic thinker with strong execution skills-able to move from long-term planning to hands-on problem solving. Highly organized with excellent attention to detail; able to manage multiple priorities and deadlines. Strong conflict resolution and change-management skills; able to navigate ambiguity and lead through change. Bilingual (English/Spanish) a plus. Working Conditions / Physical Requirements Must be able to work a flexible schedule including weekends, holidays, mornings, evenings, and extended hours based on business needs. Frequent walking and standing throughout the property; occasional lifting/carrying of up to 40-50 pounds (e.g., supplies, equipment). Exposure to indoor and outdoor environmental conditions, including varying temperatures and noise levels. Why Work With Us? Competitive pay and benefits package Employee discounts on resort stays, spa treatments, and dining Opportunities for growth and advancement within the Meritage Collection Supportive and inclusive work environment in the heart of Napa Valley We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

: Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, Fulfillment Job Description WHAT YOU WILL ACCOMPLISH Provide professional massage and body treatments in accordance with spa protocols and guest needs. Deliver exceptional service by listening attentively and tailoring each experience to guest preferences. Promote and upsell spa services, treatments, and retail products to enhance guest satisfaction and drive revenue. Maintain a clean, organized, and fully stocked treatment room in compliance with sanitation and safety standards. Accurately record guest information and treatment details in the spa's system. Uphold confidentiality and follow professional draping, hygiene, and bloodborne pathogen protocols. Manage time effectively to maintain a punctual and seamless schedule. Report any safety concerns, guest issues, or maintenance needs promptly to management. Support team members and uphold the spa's service standards at all times. WHAT YOU WILL BRING Commitment to providing thoughtful, personalized guest experiences that reflect our spa's high standards. Knowledge and practice of multiple massage modalities including Swedish and Deep Tissue. Ability to assess guest needs, deliver safe treatments, and follow established protocols. Strong communication and interpersonal skills with a warm, professional demeanor. Consistent punctuality, dependability, and respect for guest privacy. Compliance with all safety, PPE, and sanitation requirements. GREAT IF YOU HAVE Current certification or license in Massage Therapy (required by state/county/city). 3-5 years of massage experience in a spa, resort, or luxury hospitality setting. Valid CPR certification (or willingness to obtain). Familiarity with spa software and scheduling systems. Availability to work flexible hours, including weekends and holidays. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family-focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment Job Description The Junior Sous Chef plays a key role in supporting the culinary leadership team and maintaining smooth kitchen operations. This position assists in supervising daily production, ensuring quality and consistency in all menu items, and supporting the training and development of the culinary team. The ideal candidate is organized, dependable, and committed to upholding the highest culinary and sanitation standards. WHAT YOU WILL ACCOMPLISH Prepares and cooks menu items for lunch, dinner, and banquet functions with consistency and quality. Leads and supports the kitchen team in proper prep and cooking techniques. Assists with inventory, ordering, and maintaining par levels to ensure smooth service. Maintains high standards for food presentation, portioning, and temperature control. Ensures compliance with all food safety, sanitation, and health department standards. Promotes a clean, safe, and organized work environment while upholding all PPE and safety policies. Collaborates with front-of-house staff to ensure efficient service and guest satisfaction. WHAT YOU WILL BRING Ability to communicate clearly and work efficiently in a fast-paced environment. Strong knife skills and knowledge of a variety of cooking techniques.. Ability to remain calm, focused, and efficient in a high-paced environment. Excellent communication, organization, and time management skills. Positive attitude, professionalism, and a strong sense of teamwork. GREAT IF YOU HAVE Active or obtainable Food Handler/ServeSafe card within 30 days of employment. Culinary Degree We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary Range: $150-250k : Founded in 1979, we have a long tradition of legal innovation and integrity. We have earned a reputation as one of the most progressive and creative firms for our planning and client services. We are a boutique law firm that offers a full spectrum of family office services, expertise in developing smart tax strategies as well as years of experience executing multimillion-dollar real estate and commercial business transactions. Our mission is to collaborate with our clients to strategize and implement efficient and ethical methods for the creation, preservation, and transfer of wealth to their families, charities, and communities. Job Description The Busch Firm seeks a highly motivated and experienced attorney with 2-4 years of transactional experience. The ideal candidate will have a strong background in real estate and corporate transactions. What You Will Accomplish Draft real estate agreements, membership interest or stock transfer certificate agreements, purchase and sales agreements, operating agreements, confidentiality agreements, letters of intent, and other related transactional documents Review surveys and title reports Draft and review lease agreements and letters of intent Review and revise real estate purchase agreements Prepare documents for mergers, acquisitions, and reorganizations Assist with due diligence for mergers, acquisitions, and financing transactions Responsible for entity formation, joint ventures, compliance, and record maintenance Negotiate, draft, review and revise various types of contracts, amendments, responses to requests for proposals, and other transactional legal documents Maintain knowledge of the company's legal documents and operations, including articles of incorporation, by-laws, and all contractual documents binding the company Provide legal advice regarding compliance with applicable regulations, laws, and policies and identifying legal and business risks What You Will Bring Juris Doctor from an ABA-accredited law school 2-4 years of experience in real estate transactions and corporate law Excellent negotiation, contract drafting, and written and verbal communication skills Strong work ethic and a desire to consistently perform at the highest level Ability to work in a fast-paced environment with an ability to proactively determine, prioritize and resolve issues We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Spa Manager Salary Range: $80-95k The Spa Manager leads all aspects of the resort spa, ensuring a highly profitable operation that enhances overall guest satisfaction, brand positioning, and total resort revenue. This role oversees daily spa operations, team leadership, retail and treatment revenue, expense control, and collaboration with Rooms and F&B to drive holistic wellness experiences aligned with Napa Valley's luxury wine-country positioning. Key Responsibilities Operational Leadership Oversee daily spa operations (front desk, locker rooms, treatment rooms, relaxation areas, fitness/wellness if applicable) to ensure smooth, consistent service delivery. Develop, implement, and maintain SOPs for all spa services, guest journeys, cleanliness, sanitation, and safety in line with state and local regulations. Manage scheduling to balance therapist productivity, guest demand, and labor costs. Ensure all licenses, certifications, and inspections are current and compliant. Financial & Commercial Performance Own the spa P&L: forecast, budget, and deliver revenue, GOP, and flow-through targets. Optimize treatment mix, pricing, and promotions based on demand patterns, comp set, and guest feedback. Drive retail strategy (product curation, merchandising, inventory, and shrink management) to maximize retail capture and average retail per guest. Analyze daily/weekly KPIs (treatment utilization, therapist productivity, revenue per available treatment hour, retail per ticket, payroll %, cost of goods, etc.) and course-correct quickly. Guest Experience & Brand Curate a Napa-specific wellness experience leveraging local ingredients, terroir, and seasonality in treatments and retail. Ensure consistent luxury service standards: personalized greetings, consultative treatment recommendations, warm handoffs to other outlets (F&B, tasting rooms, activities). Monitor guest feedback channels (post-stay surveys, online reviews, in-stay feedback) and drive action plans to maintain top-tier scores. Partner with Marketing/Revenue to create packages, promotions, and content that highlight the spa and wellness offering (e.g., spa + tasting menus, couple retreats, midweek locals offers). People Leadership Recruit, train, and develop a high-performing spa team (therapists, estheticians, attendants, front desk, supervisors). Implement ongoing product and treatment training with vendor partners and internal trainers. Foster a culture of accountability, wellness, and hospitality; conduct regular 1:1s and performance reviews aligned with KPIs. Create and manage incentive programs for upselling, cross-selling, and retail performance while maintaining service integrity. Cross-Functional Collaboration Work closely with Rooms, F&B, Sales & Events, and Revenue to integrate spa into group offerings (retreats, weddings, corporate programs) and drive total resort revenue. Coordinate with Engineering and Housekeeping to maintain spa facilities at luxury standards and minimize downtime. Provide accurate, timely information to Sales for proposals, site inspections, and VIP itineraries. Qualifications Required 3-5+ years of leadership experience in a spa, wellness center, or luxury hospitality environment; at least 2 years in a supervisory/manager role. Strong financial acumen with proven experience managing a P&L and hitting revenue and profit targets. Demonstrated success in building and leading teams in a high-touch guest environment. Knowledge of spa software/POS systems, inventory control, and scheduling platforms. Excellent communication and interpersonal skills; able to influence across departments. Preferred Experience in a luxury resort or hotel spa, ideally in wine country or similar leisure destination. Background as a licensed therapist or esthetician is a plus but not required. Familiarity with Napa Valley market and luxury traveler expectations. Key Performance Indicators (examples) Spa revenue and GOP vs. budget/forecast Revenue per available treatment hour (RevPATH) and utilization % Retail revenue as % of total spa revenue and retail per guest Guest satisfaction scores (spa-specific and overall resort) Staff engagement and turnover Contribution to total resort revenue and ancillary F&B capture from spa guests Base Salary: $80,000-$95,000 or DOE

The Dual Esthetician & Massage Therapist is responsible for providing exceptional guest service through high-quality facials, body treatments, and massage modalities while upholding all spa protocols and safety standards. This role supports a luxury spa environment by assessing guest needs, performing professional treatments, promoting additional services and retail products, and maintaining a clean, organized, and welcoming treatment area. The position requires a high level of technical skill, professionalism, and the ability to personalize each service to deliver an outstanding guest experience. WHAT YOU WILL ACCOMPLISH Guest Services & Treatment Excellence Provide consistent, professional esthetic and massage services in accordance with spa protocols and industry-accepted certification practices. Conduct thorough consultations to develop appropriate and safe treatment plans based on guest needs; provide pre- and post-treatment guidance. Maintain strict confidentiality and adhere to all draping, hygiene, infection-control, and Bloodborne Pathogen procedures. Deliver exceptional customer service by listening and responding to guest needs, ensuring comfort, safety, and satisfaction throughout all services. Service Knowledge & Upselling Maintain full knowledge of all spa treatments, products, and amenities offered. Actively promote and upsell additional treatments, enhancements, retail products, and spa programs to drive guest satisfaction and revenue growth. Explain features and benefits of products and services in a clear and guest-friendly manner. Operational Responsibilities Prepare treatment rooms according to spa standards; maintain cleanliness, sanitation, and restocking of rooms, linens, tools, and supplies. Manage scheduling needs by starting and finishing services on time and monitoring schedules to minimize delays. Use computer systems to accurately chart guest details, update records, and document all services performed. Safety & Compliance Follow all spa, hotel, and OSHA safety guidelines, including proper use of required PPE and compliance with HAZMAT programs. Immediately report any safety concerns, equipment issues, injuries, or unusual guest reactions to management. Maintain valid licenses, permits, and certifications required by state and local regulations. Communication & Collaboration Resolve guest concerns within scope; escalate issues to management when appropriate. Coordinate with Spa leadership, Front Office, Housekeeping, and Engineering to ensure seamless operations and facility readiness. Attend required training sessions, departmental meetings, and continuing education to enhance skills and ensure service consistency. WHAT YOU WILL BRING Active state-issued licenses/permits for both Esthetics and Massage Therapy. Three to five years of experience in a luxury spa, hotel, resort, or similar environment preferred. Proficiency in performing the full range of esthetic services (facials, skin care treatments) and diverse massage modalities (Swedish, deep tissue, etc.). Ability to maintain accurate records, use computer systems, and communicate professionally in person, by phone, and electronically. Strong interpersonal skills, professionalism, and a passion for delivering excellent guest service. Ability to work varying schedules, including weekends, holidays, and evenings, based on business needs. Commitment to ongoing training, product knowledge, and service mastery. GREAT IF YOU HAVE Knowledge of spa retail products and ability to drive retail sales. CPR certification (or willingness to obtain). Ability to learn spa POS, scheduling, and inventory software. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary Range: $75-125k : The Holy Spirit was certainly at work when we founded the Napa Institute over a decade ago. Since then, we have brought people together to deepen their faith by growing an authentic relationship with Jesus Christ and their fellow Christians. With open seating at meals and other opportunities to socialize, our events allow time for fellowship and friendship in a way that is unrivaled among Catholic conferences. The Napa Institute inspires: Deeper conversations Deeper impact Deeper faith Deeper friendship Job Description What You Will Accomplish The Napa Institute Foundation Grant Administrator will serve the Napa Institute Foundation. Napa Institute Foundation Daily support for Tim Busch For Napa Institute Foundation Matters. Family Office Manage quarterly office meetings with Family Office Controller, Saraa Hazim Take notes in meetings Be available for family's questions and needs Support for Steph Busch - when needed Support for Garrett and Betsy Busch - when needed Support for Kenzie Vath - when needed Assist Jenna Muise with Special Events for Napa Institute, Personal, Pacific Hospitality Group Manage TRB email Foundation and Grant Relations Manage Donation requests Meetings/ communication with development representatives from apostolates Write donation letters Work with Saraa to manage checks and letters for donations Schedule NIF board meetings Record minutes for board meetings Compile information and documents for board packets Track tax receipts for CPA, Greg What You Will Bring Must be practicing Catholic in good standing. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

: Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family-focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment. Job Description: What You Will Accomplish Provides guidance and leadership to Guest Services Agents and Bell Persons whenever necessary. Provides feedback about performance and may be involved in the evaluation process. Provides feedback to management on work related issues including those that might lead to disciplinary action. Makes assignments and distributes workload; manages day-to-day workflow. Provides subject-matter expertise to co-workers. May be assigned time-keeping authority. Provides training and coaches' staff. Ensure Guest Services Agents consistently review expected arrivals in advance, check guests in/out of hotel according to procedures, ensure accurate guest billing, and make reservations outside of hours. Ensures Guest Services Agents are adhering to all established accounting & cashiering practices including processing package adjustments, transfers, write offs and disputes. Runs all necessary reports and balances paperwork. Receives and records vouchers, credit cards, personal checks, business checks, cash, and other forms of payment. Converts foreign currency at current posted rates. Effectively deals with internal and external customers, some of whom may require a high level of patience, tact and diplomacy to defuse anger. Collects accurate information and resolves conflicts. Keeps immediate manager promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken. Communicates with other departments to fulfill guest needs. May provide concierge assistance by providing information about services guests may require, such as dining, recreation, entertainment, shopping, business, travel, and hotel amenities. May assist with related reservations. Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior. Maintain the integrity of the room inventory and optimize room revenue when blocking or rooming guests. Performs essential functions of Guest Services Agent as needed. Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents. What You Will Bring Responsible for assisting the Front Office Manager with the planning, organization, development and direction of the Front Desk and Bell staff to operate at the highest service standards as they relate to efficiency, professionalism, accuracy, and customer service. Builds and manages teams effectively. Great If you have Two or more years related experience and/or training. Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction. Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction. Requires ability to use computers programmed with accounting software to record, store and analyze information. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation. Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests. Able to work independently with minimal guidance and as part of a team. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

: Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment Job Description The Bartender is responsible for creating an energetic and welcoming bar experience while preparing high-quality beverages, delivering exceptional guest service, and ensuring accuracy, safety, and cleanliness throughout each shift. This role supports the hotel's food and beverage operations by maintaining product knowledge, following established service standards, managing bar inventory, and upholding all responsible alcohol service guidelines. A successful bartender combines technical skill with hospitality finesse to provide memorable experiences and contribute to overall outlet profitability. WHAT YOU WILL ACCOMPLISH Prepare cocktails, beer, wine, and specialty beverages in accordance with established recipes and portion-control standards while creating an engaging and professional guest experience. Deliver attentive hospitality by offering knowledgeable recommendations, describing wines and spirits clearly, accommodating special requests or dietary needs, and addressing guest concerns appropriately. Support daily bar operations by completing all setup and breakdown tasks, including requisitioning and stocking liquor, beer, wine, mixers, garnishes, condiments, and glassware. Maintain a clean, organized, and fully stocked bar throughout service by clearing glassware, disposing of waste, sanitizing surfaces, and monitoring inventory levels. Complete accurate opening and closing inventory counts, requisitions, and all required shift documentation. Process cash, credit card, room charge, and comp transactions in accordance with company policies, and balance the bank and tip-outs at the end of each shift. Ensure responsible alcohol service by refraining from serving minors or visibly intoxicated guests and following all regulatory requirements. Follow all food handling, sanitation, TIPS, and health department guidelines and comply with OSHA, HAZMAT, MSDS, and PPE requirements. Promptly report unsafe conditions, equipment issues, accidents, or unusual guest behavior to management. WHAT YOU WILL BRING Two years of bartending experience, preferably in a hotel or resort environment. Strong knowledge of beverage preparation, food service standards, guest relations, and bar menus. Ability to communicate professionally, multitask under pressure, and create memorable guest experiences. GREAT IF YOU HAVE Valid Food Handlers Card and RBS Certification (or ability to obtain within 30 days). Knowledge of federal, state, and local alcohol service laws and company policies. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

CPA/Sr. Tax Accountant Salary Range: $80-125k : Founded in 1979, Busch Firm has a long tradition of legal innovation and integrity. We have earned a reputation as one of the most progressive and creative firms for our planning and client services. We are a boutique law firm that offers a full spectrum of family office services, expertise in developing smart tax strategies as well as years of experience executing multimillion-dollar real estate and commercial business transactions. Our mission is to collaborate with our clients to strategize and implement efficient and ethical methods for the creation, preservation, and transfer of wealth to their families, charities, and communities. Job Description Reporting to the senior CPA at the Busch Firm; the Senior Tax Accountant/CPA is responsible for the efficient, accurate, complete, and timely preparation of all clients' tax returns. Advanced technical skills in a variety of tax, accounting and compliance areas, along with well-developed and applied management and supervisory skills are required. What You Will Accomplish Tax compliance for gift and estate tax returns; personal Partnership & Corporate income tax return preparations. Responsible for tax preparation on more complex business & individual returns Delegates and manages tax research projects to achieve an accurate and efficient product Assess and research difficult tax issues to identify solutions Manage and maintain the company's tax database Determine tax savings and recommend strategies to improve profits Offer support and guidance during any government audits. Evaluate tax regulations and suggest policies that diminish tax burden Demonstrates advanced technical knowledge necessary for advising clients. Able to produce superior results while adhering to deadlines and tight timeframes Adheres to accurate and timely billing and collection processes are made Maintains knowledge of general economic, political and industry trends of possible tax or other legislation that could affect the business climate Complies with regulations by forwarding required information to federal, state, and local authorities. Additional related projects as assigned. What You Will Bring 5+ years' experience in public accounting, demonstrating a proven progression in tax complexity, scope, and research. • A complete understanding in the use of CCH ProSystem fx tax return software • Minimum one (1) year experience supervising and directing work of tax preparers. • Experience with implementing a paperless work environment is strongly preferred. • Bachelor's degree in accounting required, Master's degree in taxation preferred. • A current and valid CPA (certified public accountant) license is required We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

: Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment. Job Description The Night Auditor creates a positive experience for all guests by delivering professional and pleasant service. They are responsible for ensuring that the check-in and check-out processes are smooth and efficient and are also responsible for performing other Front Office responsibilities. Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. What You Will Accomplish · Greet all guests with a warm welcome, follow AC Marriott brand standards, provide positive impactful customer focus interactions that create positive rapport with the guests and internal colleagues · Check guests in and out of rooms, as well as assigning rooms to guests · Answers telephones and takes messages when needed, communicate with FOM and team through detailed pass-on · May make, confirm or cancel guest reservations · Assists guests when taxi services are requested · Computes bills and collects payment for guests · Replenish Office supplies front office and back office, restocking AC Store merchandise · Assist Night Audit team members with posting and balancing of shift work · Perform Night Audit Functions as scheduled for a smooth transition of systems · Attend all meetings as requested or assigned · Special projects as assigned by management What You Will Bring · Must be willing and able to work weekends and holidays · Ability to interact with all associates and guests of the hotel · Must be able to stand for an 8-hour shift · Ability to work semi-independently without direct supervision by following all AC Hotel IRVINE standards · Intermediate level computer skills and knowledge of MS Excel required · Ability to work under minimal supervision · Read, write and speak English fluently · Must be able to count cash and make change in USD · Ability to communicate effectively with the public and other associates Great If you have · Guest Service/Front Office experience · Hotel experience preferred · High School Diploma/GED Physical Requirements: While performing the duties of this job, the employee is frequently required to sit, and push/pull, the employee is constantly required to hear and talk. The employee must occasionally walk, climb stairs, stand, crouch/bend/stoop, reach, smell, and grasp and lift objects weighing up to 50 pounds. Specific vision abilities constantly required are near vision and occasionally required include close and far vision. Finger dexterity is required to operate a computer keyboard and calculator. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

: Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment. Job Description What You Will Accomplish Cleans hotel floors by sweeping, mopping, scrubbing, or vacuuming. Steam cleans or shampoos carpets. Strips, seals, finishes, and polishes floors. Performs heavy cleaning duties, such as shampooing rugs, washing walls and glass, and removing trash. Follows procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures and ensure one's safety and the safety of others. Assists Room Attendants with stripping beds and removing linens as assigned. Moves linens to and from laundry areas and closets. Restocks guest room supplies and linens. In assigned areas, dusts all furniture, pictures and shelves. Polishes wood, marble and other materials in public view. Cleans glass windows, doors and partitions. Empties trash receptacles and replaces trash bags. Notifies Housekeeping Management about need to replenish supplies. Thoroughly cleans public restrooms, including sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with appropriate cleaning agents as assigned. Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas. Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft. What You Will Bring Cleans all public areas including entrances, doorways sidewalks, restrooms, restaurants, meeting areas and lobbies. Responsible for the delivery of all facets of floor care, including, but not limited to, carpet cleaning, marble care and restoration, and cleaning and maintaining other hard floor surfaces. Assists Room Attendants with stripping beds and removing linens. Reports damage, mechanical deficiencies, suspicious activities or theft. Great If you have Prior housekeeping experience in a hotel environment preferred. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires general communication and interpersonal skills and commitment to a high level of guest satisfaction. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Knowledge of various types of flooring found at the property. For example: different types of carpet, stone and hard flooring. Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures. Completes required training as scheduled. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Director of Sales Salary Range: $165-185k : Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment Job Description What You Will Accomplish As the Director of Sales at The Meritage Resort and Spa, you will lead the resort's commercial success by driving growth in large group meetings, conferences, and events while maximizing total revenue across rooms, catering, and ancillary outlets. Oversee all property-based sales teams-including Catering, EMM, Destination, In-Market, and Leisure Sales-fostering collaboration and performance excellence in partnership with Marketing, Revenue Management, and Events/Conference Services. Partner closely with the Corporate Directors of Field and National Sales to manage group opportunities exceeding 30 rooms on peak, ensuring a strong balance between in-year results and future-year pipeline growth. Through strategic leadership, innovative sales strategies, and alignment across Food & Beverage, Event Services, and external partnerships, elevate The Meritage Resort and Spa's position as Napa's premier destination for meetings, leisure, and lifestyle experiences. Champion operational excellence, inspire a culture of accountability and results, and reinforce the resort's reputation for world-class hospitality and exceptional guest experiences.. Key Responsibilities: Strategic Sales Leadership Lead the property-based sales organization with an ownership mindset, instilling a culture of accountability, collaboration, and excellence. Develop and execute the annual group and meetings strategy, with emphasis on high-impact corporate, incentive, and association business. Serve as an active member of the property executive leadership team, collaborating with Marketing and Revenue to align demand generation, positioning, and pricing. Partner with the Corporate Director of Field Sales and Corporate Director of National Sales to optimize lead flow, national account alignment, and multi-property business opportunities. Drive both short-term performance and long-term revenue growth through intelligent forecasting and pipeline planning. Sales Execution & Market Positioning Oversee all group and event sales activities for meetings up to and above 49 rooms on peak, ensuring strong collaboration between EMM, National Sales, and Catering teams. Maintain direct oversight of house accounts and key relationships, including Napa Institute, Blue Note, and Festival Napa Valley. Partner closely with Leisure Sales to capture incremental high-value business and strengthen off-peak demand. Collaborate with Marketing to build brand-aligned campaigns and partnerships that drive qualified group and leisure leads. Work hand-in-hand with Events/Conference Services and F&B leadership to maximize banquet and catering conversion, elevate the guest experience, and increase total event revenue. Ensure consistent coordination between Sales and Event Services to provide seamless transitions from booking through execution. Team Development & Accountability Lead, mentor, and develop a high-performing team with clear expectations, measurable KPIs, and ongoing professional growth. Conduct consistent 1:1s with all sales team members, providing feedback, coaching, and accountability around sales performance. Hold team members responsible for performance in sales scorecard KPIs, including: Smart Plan accuracy and measurable progress Business pipeline development and conversion Shop call feedback and quality Lead response times and follow-up execution Foster a culture of integrity, empowerment, and collaboration across all commercial functions. Financial & Operational Leadership Own the departmental P&L, ensuring revenue growth, cost control, and achievement of financial targets. Partner with Revenue Management on forecasting, group displacement, and pricing strategies. Collaborate with Food & Beverage and Events to identify and capitalize on total revenue opportunities. Represent the resort and PHG at key industry events and in strategic partnerships across Napa Valley and beyond. What You Will Bring Bachelor's degree required; advanced degree preferred (Hospitality, Business, or related field). Minimum 15 years of progressive sales experience in full-service or luxury hospitality, with at least 10 years in senior leadership roles. Proven expertise in large group meetings, leisure, and multi-segment sales. Strong collaboration skills with Revenue, Marketing, F&B, and Conference Services to drive total hotel performance. Demonstrated success managing house and key accounts while developing new high-yield business. Deep market knowledge of Napa Valley, corporate meeting trends, and destination partnerships. Exceptional negotiation, communication, and presentation skills. Experience working in an owner-operator or complex multi-property environment. Great If you have Strategic, analytical, and results-oriented. Collaborative and persuasive with strong executive presence. Skilled at developing talent and fostering accountability. Passionate advocate for total revenue performance and guest experience excellence. Special Skills & Abilities/Mental and Physical Demands: While performing the duties of the job the team member regularly sits for sustained periods of time and stands and walks occasionally when working with potential customers to present information and tour the property. The team member occasionally grasps objects such as presentation materials. The team member occasionally reaches by extending hand(s) and arm(s) in any direction while performing essential functions of the job. The team member frequently talks when communicating with current or potential clients and staff. The team member frequently needs to hear voices while interacting with potential customers, guests and staff. Many aromas and smells are present in the dining areas. Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force constantly to move objects such as sales materials. The team member is required to have close visual acuity to operate a computer. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the sales materials and contracts. The team member is primarily subject to environmental conditions found working inside. The team member is occasionally subject to loud noise (or music) when working in or around the property. The team member is occasionally subject to atmospheric condition such as fumes, odors, or dusts. (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

: Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment Job Description What You Will Accomplish Properly sorts soiled ware and prepares it for cleaning through the dish or pot machine. Washes dishes, glassware, flatware, pots and pans according to hotel's standard of cleanliness. Items are washed using appropriate dishwashing machines or other kitchen cleaning equipment. Visually inspects all items to assure cleanliness. Cleans and sanitizes all walls, floors, counter surfaces, cutting boards on a continuous basis or as assigned. Places clean dishes, utensils and cooking equipment in appropriate storage areas. Stocks supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars. Disposes of kitchen substances (such as grease) and kitchen chemicals properly. Transports garbage containers to dump sites and adheres to recycling regulations. Sorts and removes trash, placing it in designated pickup areas. Empties and cleans trashcans, Follows all standard food handling, sanitation and health department guidelines. What You Will Bring Responsible for washing/sanitizing dishes, glassware, flatware, cooking pots/utensils and related food service related equipment. Helps prepare and deliver plated food for banquets/events. Cleans kitchen areas and equipment. Great If you have No related experience and/or training required. Previous stewarding experience desired. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.