Customer Service Representative Jobs At Pacific Office Automation

Customer Service Representative Terms: Full-time Pay: $17/ Hour Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities Assist customers with issues and concerns they are experiencing during the use of the product and/or service Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced services Qualifications High school diploma or GED Customer service experience is a plus Strong computer navigational skills Familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills Exceptional listening/comprehension skills Professional and courteous Customer oriented Work Environment Regular work performed in a climate-controlled, call-center environment Ongoing usage of phone and computer systems Physical Demands Constant sedentary work Benefits Health, dental, and vision coverage/HSA PTO Paid holidays and sick time Optional daily pay or weekly pay 401K retirement plan Leadership programs Paid training and tuition reimbursement Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies Employee assistance program Additional voluntary benefits Next Steps Place an application Complete your online assessment Our team will review your application If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

* Must have 2 years of call center experience with strong tenure in previous roles! * Downtown Denver location - Parking not provided (Public transportation suggested or find long-term public parking independently). Pay: $19-22/hour with growth potential! Medical and Dental benefit options Position Summary: Seeking someone with strong customer service background who is tech savvy enough to manager dual screens and work between programs! Phone-facing role - Handling 50-70 calls daily, based on seasonal volume. Daily tasks include in-bound calls, ticket responses, emails, and live chats. Crucial role in assisting individuals and clients Primary point of contact, maintaining the company's reputation. Qualifications: Provide excellent customer service through effective communication and problem-solving. Ideal candidates can type 35 WPM or greater and navigate computers with confidence. Proficient in Microsoft Office and Google Suite preferred. Collaborative team player with the ability to work independently. Passionate about helping our customers. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Looking to hire a Customer Service Representative for one of my potential clients in Phoenix, AZ. This is a Hybrid role. "Local Candidates Only" requires candidates to be available to work from the office and work from home. Job Details: Job Title- Customer Service Representative Location- Phoenix, AZ 85007 (HYBRID) Duration- 1 year Pay range- $18 per hr Shift Hours- Monday - Friday (8 AM - 5 PM) Responsibilities: Face-to-face contact with customers. Performs customer service activities by providing assistance, guidance, and instruction for more complex/prop 312 customer service complaints, inquiries, and issues. Performs the complete range of agency customer service functions within the work section. Exercises discretion to interpret and apply customer service operations. Ability to be flexible and work special duties as assigned. Skills and Qualifications: Quick learner Customer service, phone and email experience of at least 1 year High School/GED

Ultimate Staffing is partnering with a Food Manufacturing company near La Palma. They are looking to hire a Customer Service Rep who comes from the food manufacturing industry. This position pays between $22-$25 an hour based on experience. Please apply directly or send your resume and pay requirements to me at hcawelti@ultimatestaffing.com. Thank you. **PLEASE ONLY APPLY IF YOU HAVE FOOD MANUFACTURING INDUSTRY EXPERIENCE** ESSENTIAL JOB FUNCTIONS/MAJOR JOB DUTIES AND RESPONSIBILITIES - Receive and review incoming orders of assigned customer accounts to ensure accuracy, completeness, and compliance with company policies and procedures. - Process orders promptly and accurately in order management system, including order entry, order confirmation, and order updates. - Accurately follows all sales order management policies. - Coordinate with sales, production planning, and logistics teams to address order inquiries, resolve discrepancies, and expedite order fulfillment. - Monitor order status and shipment schedules to ensure timely delivery and customer satisfaction. - Communicate order-related information and updates to internal stakeholders and external customers as needed. - Investigate and resolve order issues, including minimum order quantities, product availability, and shipping delays. QUALIFICATIONS ▪ Strong commitment to customer service ▪ Experience with order management software ▪ Proficiency in data analytics tools such as Excel and Power BI ▪ Must have strong interpersonal skills with the ability to work effectively in cross-functional teams ▪ Excellent written and verbal communication skills ▪ Superb organizational skills, attention to detail, and accuracy ▪ Strong time management and ability to work with competing priorities ▪ Problem resolution and critical thinking skills Desired Skills and Experience Customer Service Email Communication Inbound and Outbound Phone calls Data Entry Order Entry Food Manufacturing All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Seeking P&C Licensed candidates for a great role as an Commercial Lines Account Manager supporting an agency with a large book of business. You will be responsible for servicing and obtaining accounts in the areas of Commercial and Personal Lines. Pay up to $65k Apply now! PERKS & BENEFITS: Growth Opportunities, highly competitive employee benefit program, casual Fridays. SKILLS & QUALIFICATIONS: P&C License required, a minimum of 2-4 years of related experience in the insurance industry, working knowledge of Microsoft Office programs and insurance specific software. Call today and ask for Kim Tate ************.

Pay Rate: Up to $22/hr Join our dynamic team as a Customer Service Representative in Irvine, CA! We are seeking enthusiastic and dedicated individuals who excel in providing exceptional customer service. If you are a problem-solver with a passion for helping others, this is the perfect opportunity for you. Responsibilities: Serve as the first point of contact for customers via email, phone, and chat. Respond promptly and professionally to customer inquiries, concerns, and complaints. Provide accurate information about our products and services. Assist customers with placing orders, processing returns, and resolving any issues. Maintain detailed and accurate records of customer interactions. Collaborate with team members to ensure high-quality customer service and satisfaction. Qualifications: Excellent communication skills, both verbal and written. Strong interpersonal skills with the ability to build rapport and trust with customers. Empathetic and patient demeanor, capable of handling difficult situations professionally. Proficiency in Microsoft Office Suite and experience with CRM software is a plus. High school diploma or equivalent; Bachelor's degree preferred. 2+ years of experience in a customer service role. Perks and Benefits: Competitive pay up to $22/hr. Comprehensive health, dental, and vision insurance. Generous paid time off and holidays. 401(k) plan with company match. Opportunities for professional development and career advancement. Friendly and collaborative work environment. Employee wellness programs and discounts on company products. Why Join Us: At our company, we value our employees and strive to create a supportive and inclusive workplace. We believe in work-life balance and offer flexible schedules to accommodate your needs. As a member of our team, you will have the opportunity to grow your career and make a meaningful impact on our customers. We look forward to welcoming you to our team! All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Remote but needs to report to office first day for orientation. Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. This position includes the following: Answering incoming phone calls in a fast-paced enviroment. Resolving Tier 1 level issues -Reviewing taxpayer accounts Verifying, gathering and simultaneously updating key information Educating taxpayers of online resources and current tax policies Submitting requests for payment arrangements Participation in all team engagement activities. Meeting performance expectations Skills Required : Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division. Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized Skills Preferred: Spanish-speaking preferred. Experience Required : Previous two positions should each be at least one consecutive year in a fast paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support). Experience Preferred : Experience with participating in process improvement.activities Education Required : High school diploma or equivalent. Education Preferred: Associates Degree or higher

Client Job Description A leading manufacturing company in Irvine, CA is looking for a Customer Service Representative to join their team due to amazing growth on a temporary to hire basis. As a Customer Service Representative, you will be responsible for helping customers by providing product and service information and resolving technical issues in a fast paced, team oriented setting. Pay: $20- $23 Schedule: ONSITE M-F 8:00 AM- 5:00 PM RESPONSIBILITIES Manage a high volume of customer service calls, emails, texts, & voicemails Take incoming calls from new and existing customers in a professional manner Provide information to customers including verifying requests, answering questions, and offering assistance Identify and implement customer experience process improvements Enter and process amazon orders and return authorizations Additional projects as needed. Requirements Looking for a candidate with 2-5 years of related customer or client service experience. Degree preferred, but not required Comfortable interacting with people at all levels on the phone and in-person All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Title: Customer Service & Work Order Management Specialist Job Type: Full-time, Temp to hire Schedule: Monday to Friday, 6:00AM-3:00PM, 7:00AM-4:00PM, OR 8:00 AM - 5:00 PM (must be open to all schedules) Hourly pay: $20-23/hour (depending on experience) Start date: ASAP Responsibilities: Provide exceptional customer service by dispatching and managing work orders, tracking customer inspections, and overseeing client and vendor relationships. Establish and maintain positive and professional rapport with assigned accounts through timely follow-ups and excellent service. Develop strong working relationships with affiliate subcontractors, ensuring clear communication of the scope of work for each service. Communicate effectively with customers and affiliates via phone and email. Receive, process, and dispatch work orders in alignment with customer expectations. Track open and closed work orders, updating status notes in the Great Plains system and generating reports on schedule dates, estimated completion, and closure dates. Provide affiliates and customers with regular updates on work orders, ensuring timely and accurate completion. Coordinate inspection work orders by obtaining purchase orders from customers and dispatching them to affiliates in a timely manner. Follow up weekly on the completion status of inspections. Request and submit proposals for additional repairs or services to correct deficiencies. Ensure timely submission of reports, paperwork, and invoices from affiliates after inspections. Review Call Analysis reports and provide status updates on work orders to account managers. National Accounts Workflow Billing System: Review and manage the exception management and mark-up queues daily. Accurately mark-up and price service and inspection calls prior to billing. Review all paperwork for accuracy and completeness before invoicing. Verify NTE (Not to Exceed) amounts on customer purchase orders before applying mark-ups. Schedule: Shift Options: 6:00 AM - 3:00 PM 7:00 AM - 4:00 PM 8:00 AM - 5:00 PM Full-time, 8-hour shifts with potential for overtime. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Vaco LA is working with a client in the Lighting Manufacturing industry who is looking for a qualified Quotation Specialist to come and join their CS team. This opportunity is located in Chatsworth CA and will be fully in the office. They are looking to pay between 65k-70k on a direct hire basis. This opportunity provides immense opportunity for growth and a stable company environment. If you are interested, please apply today! Job Specification: Accurately process new quote request for customers Provide quotations for custom or modified products Working closely with sales, customer support, and engineering team Over 3 years of Quotation Experience required for role Experience in the Manufacturing, preferable Lighting Manufacturing required for role Expeirnece with SAP or other ERP systems required Excellent verbal and written communication and ability to work with a team as well as independently needed for role

Vaco is seeking an experienced Customer Care Representative for our client based in Irvine,CA. The ideal candidate will have at least 2-3 years of experience in a customer service role, excellent communication and problem-solving skills, and the ability to provide outstanding customer service. This role involves resolving issues, building long-term relationships with customers, and ensuring customer satisfaction. Key Responsibilities: Manage customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer complaints and concerns to ensure customer satisfaction. Provide accurate and complete information to customers to help them make informed decisions. Maintain customer records and update customer information in the database. Conduct customer satisfaction surveys to measure the level of customer satisfaction and identify areas for improvement. Process customer orders and follow up with customers to ensure delivery. Keep up to date with product knowledge and company policies and procedures. Identify and escalate customer issues that require urgent attention to the relevant department. Contribute to team effort by accomplishing related results as needed. Maintain financial accounts by processing customer adjustments. Requirements: A minimum of 2-3 years of experience in a customer service role. Excellent communication skills, both verbal and written. Strong problem-solving and critical thinking skills. Ability to work in a fast-paced environment and multitask. Strong attention to detail and ability to follow procedures. Ability to work independently and in a team environment. Proficient in computer skills, including Microsoft Office, CRM systems, and customer service software. Ability to work flexible hours, including weekends and holidays. Education: High school diploma or equivalent required. Associate or bachelor's degree in business, marketing, or related field preferred.

- Contract length: Approx. 1 year, - Firm hourly rate: $21/hr - Hours: Fulltime, M-F, 7:30am - 4:00pm - Contractor benefits available Key Responsibilities: Customer Interaction: Build relationships with customers via phone and email, helping with orders and resolving issues to ensure satisfaction. Order Processing: Take and process customer orders through phone, fax, and electronic methods (EDI), ensuring accuracy. Team Support: Assist sales and service teams by providing order details and proof of delivery. Problem Solving: Handle customer complaints and inquiries efficiently. Documentation: Keep accurate records of orders and customer interactions. Multi-tasking: Manage several tasks in a fast-paced environment while meeting deadlines. Collaboration: Work with internal teams (Sales, Service, Finance, IT) to ensure smooth operations. Required Skills & Qualifications: Experience: 1-3 years of customer service experience. Education: High school diploma (Associate's degree preferred). Technical Skills: Basic computer skills (MS Office: Word, Excel, Outlook). EDI experience is a plus. Communication: Clear and efficient communication skills. Math Skills: Basic math and data handling. Soft Skills: Good at multitasking, problem-solving, time management, and staying organized. Personal Traits: Positive attitude, strong work ethic, and attention to detail. Ability to work well in a team and handle customer concerns calmly. Willingness to learn and grow professionally.

Job Title: Outbound Customer Service Representative Job Type: Contract (Mid/Late January - Early May) Schedule: Mon-Thurs 8AM-5PM. Fri 8AM-12PM (36 hours a week) Responsibilities and Duties: Conduct outbound calls to members in our database system. Engage with members to encourage participation in surveys for a non-profit in the medical industry. Provide excellent customer service and address any inquiries or concerns from members. Record and document relevant information accurately in the system. Qualifications and Skills: Education: High school diploma or General Education Diploma (GED) is required. An Associate Degree in Business Administration, Communications, Marketing, or a related field is preferred. Experience: Two (2) or more years of professional experience in a sales, client management, call center, or customer support-focused environment. Proven record of selling or upselling higher levels of products/services to a challenging customer base. Experience driving client membership, developing relationships, and managing the needs of healthcare organizations is preferred. Other Requirements: Excellent communication and interpersonal skills. Strong organizational and time management abilities. Ability to work independently and collaboratively in a team environment. Familiarity with customer relationship management (CRM) tools is a plus. Must be available to work for the specified contract duration. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Russell Tobin and Associates/Pride Global is currently seeking HR Support Specialists to work for our client's team in Tempe, AZ. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the tech industry. The position is a 6-month contract with the possibility of extension. Apply now, for immediate consideration! Title: HR Support Specialist Pay Rate: $18.30/hourly Work Location: Tempe, AZ Duration: 6 month contract role with a possibility of extension Schedule: 40 hours week // 4 x 10 shift Shift days: Wednesday - Saturday or Sunday - Wednesday Shift Hours: 6am-6pmMST (will be assigned 10 hour shift) Our client's Candidate Connection Services Call Center team is looking for talented associates that are eager to support our client's call center helping candidates get hired. Call Center associates are the key experts in getting candidates to their first day with our client, they also remove technical barriers in the hiring process, relieving local HR teams from providing applicant support, standardize candidate messaging, and collect actionable data on candidate issues. They will manage internal and external candidate referrals to ensure the best possible candidate experience. Candidates should be flexible with shift schedule and may have to work nights and weekends; shifts will service hours of operation of 6am MST to 6pm MST. Schedule assigned during interview stage. RESPONSIBILITIES: Responsible for inbound contact initiatives with candidates in our client's call center, providing top-tier experience, and resolving complex problems which are preventing candidates from advancing to their first day at our Client. You will excel in quick turnaround times, problem-solving skills, and eliminating barriers. Take ownership of candidate contacts ensuring that each contact is accepted and resolved with a high degree of urgency and satisfaction Interacting with candidates over email, chat, phone, or SMS to handle escalations/referrals Communicate effectively in both verbal/written form. Participation in the continuous improvement of the overall hiring process Manage and own daily tasks from start to finish Perform administrative tasks as necessary MINIMUM QUALIFICATIONS: High School Diploma or GED High School Diploma or equivalent 1+ years of experience in a fast paced, customer-oriented environment, such as call center operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet Ability to work flexible schedules, including weekends, evenings, and rotating schedules based on business needs Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Russell Tobin and Associates/Pride Global is currently seeking Customer Service Representatives to work for our client's team in Tempe, AZ!! This is an excellent opportunity to work with a dynamic team and gain valuable experience in the tech industry. The position is a 6-month contract with the possibility of extension. Apply now, for immediate consideration! Title: HR Support Specialist Pay Rate: $18.31/hourly Work Location: Tempe, AZ - ONSITE Duration: 6 month contract role with a possibility of extension Schedule: 40 hours week // 4 x 10 shift Shift days: Wednesday - Saturday or Sunday - Wednesday Shift Hours: 6am-6pm MST (will be assigned 10 hour shift) Start Date: February 3rd,2025 Candidates should be flexible with shift schedule and may have to work nights and weekends; shifts will service hours of operation of 6am MST to 6pm MST. Schedule assigned during interview stage. RESPONSIBILITIES: Responsible for inbound contact initiatives with candidates in our client's call center, providing top-tier experience, and resolving complex problems which are preventing candidates from advancing to their first day at our Client. You will excel in quick turnaround times, problem-solving skills, and eliminating barriers. Take ownership of candidate contacts ensuring that each contact is accepted and resolved with a high degree of urgency and satisfaction Interacting with candidates over email, chat, phone, or SMS to handle escalations/referrals Communicate effectively in both verbal/written form. Participation in the continuous improvement of the overall hiring process Manage and own daily tasks from start to finish Perform administrative tasks as necessary MINIMUM QUALIFICATIONS: High School Diploma or GED High School Diploma or equivalent 1+ years of experience in a fast paced, customer-oriented environment, such as call center operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet Ability to work flexible schedules, including weekends, evenings, and rotating schedules based on business needs Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. #LI-JJ2

Our client, a sports apparel brand is hiring an Ecommerce Customer Service Representative to join their team. As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping. Duration: 6-month contract Location: Irvine - ON-SITE Hours: Monday - Friday 8:30am - 5:30pm General Duties & Responsibilities: Provide a high level of customer service to both internal and external customers, handling inquiries and complaints in a professional and efficient manner. Resolve product issues by: Clarifying the customer's complaint. Identifying the root cause of the problem. Recommending and explaining the best solution. Expediting the correction process. Following up to ensure resolution. Collaborate with the supervisor on escalated customer and product issues. Contact customers to ensure approval for the release of errored orders. Proactively follow up with customers regarding claims and shipments. Work closely with the fulfillment team to manage order filing and re-shipment of lost or stolen orders, ensuring on-time delivery. Identify and report site-related issues (art/images, stock, or scheduling) to internal and external teams, discovered through customer inquiries. Expedite orders, track shipments using internal company software, and confirm order statuses. Administer and process Return Authorizations in accordance with company policies. Stay up to date on product knowledge, promotions, and deals to provide the best customer support. Perform other duties as assigned. Educational Requirements: High school diploma or GED. Minimum of two years of customer service, call center or retail experience, ideally in a customer-facing role, either in person or over the phone. Knowledge, Skills, and Abilities: Experience using Zendesk or Netsuite (nice to have) Have experience managing a high-volume of customer emails, calls and live chats Ability to communicate clearly and calmly with customers, explaining details in a professional manner. Strong multitasking skills in a fast-paced environment. Excellent written and verbal communication skills, with the ability to interact with individuals at all organizational levels. Exceptional interpersonal skills, with the ability to build rapport and trust with customers, ensuring they feel supported. Computer literate, able to quickly and efficiently update customer records and log outcomes of interactions.

Russell Tobin's client, a leading manufacturing company, is hiring Customer Service Rep at Grants Pass, OR Apply Now! Work Schedule: 8:00 AM to 5:00 PM (100% onsite, potential future hybrid) Pay Rate: $15.50/hr - $16/hr Duration: 3+ months contract (potential for temp-to-perm) Position Overview: As a Customer Service Specialist, you will deliver exceptional service by addressing customer needs with professionalism and empathy. You will process orders, handle inquiries, and ensure customer satisfaction through effective communication and adherence to company standards. Key Responsibilities: Follow established processes to meet or exceed customer care standards. Maintain a positive, empathetic, and professional attitude toward customers. Develop and apply knowledge of the product portfolio and company procedures. Ensure one-call resolution by fulfilling commitments with 100% follow-through. Process customer orders accurately and efficiently with minimal errors. Document and resolve customer complaints promptly and professionally. Communicate effectively with supervisors and managers to address customer concerns. Participate in team meetings and ongoing training to enhance skills. Specific Duties: Answer customer calls, emails, and chats, ensuring quality interactions. Promote additional products and services to customers. Resolve customer complaints and queries, redirecting to appropriate departments as needed. Collaborate with colleagues to achieve customer satisfaction. Goals and Metrics: Quality Assurance: Maintain 90% rating on interactions. Productivity: Complete 8 transactions per hour (6 for chat). Availability: Achieve 85% accessibility during work hours. Interaction Rate: Answer 99% of customer interactions. Attendance: Adhere to attendance policies. Training: Complete all required training and development plans. Qualifications: Minimum typing speed of 35 WPM and proficiency with 10-key by touch. Ability to communicate professionally via email, phone, and chat. Strong multitasking skills and attention to detail. Benefits that Russell Tobin offers: Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Stevens & Associates Insurance Agency, Inc. has been leader in the Medicare industy for 37 years, known for exceptional sales and retention. Our Concierge customer service sets us apart, providing unparalleled service to individuals under/over 65 and employers in Santa Barbara, CA. Role Description This is a full-time on-site role for a Customer Service Representative at Stevens & Associates Insurance Agency, Inc. in Santa Barbara, CA. The role involves daily tasks such as assisting customers, resolving claims issues, dealing with doctors or pharmacies, and ensuring customer satisfaction. This position is mostly over the phone, but assisting clients as they enter the office as well. Qualifications Customer Service Representatives, Customer Support, and Customer Satisfaction skills Customer Service and Customer Experience skills Strong interpersonal and communication skills Ability to prioritize and multitask in a fast-paced environment Problem-solving and conflict resolution abilities Experience in the insurance industry is a plus Bilingual is a plus

Pacific Office Automation is the largest independently owned document imaging and technology dealers in the nation Since 1976 we have grown to over thirty branches located in ten western states OR WA CA AZ NM NV UT ID CO & TX With over 40 years of success in office equipment and technology salesservice our growth and reputation have afforded us great relationships with top manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and many more At Pacific Office Automation you will find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure Position We are looking to hire an Inside Sales Representative at our office in Beaverton OR If you have a passion for customer service are organized and love working in a team player environment we want to hear from you Essential Job Duties Source warm sales opportunities through inbound lead follow up and outbound cold calls and email Understand customer needs and requirements Accounts receivable Ability to handle high volume phone calls and emails Strong problem solving abilities and phone presence Excellent time management organizational skills and ability to work independently Qualifications Bachelors degree preferred High quality verbal and written communication Strong math abilities are necessary Experience with accounts receivable is highly preferred Experience using spreadsheets database and word processing software; such as Microsoft word excel and PowerPoint0 3 years of outside B2B or B2C sales in digital imaging solutions technology or related industries What we offer Advancement and growth into leadership roles Team player environment MedicalDentalVisionLife insurance plans Matched 401k PTO Vacation Sick LeaveFSAHSA ProgramsOTE 40000 70000Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin ancestry gender sexual orientation gender expression or identity age religion veteran status or any other characteristic protected by law We celebrate our employees differences because we know that diversity makes us stronger INDSP LI Onsite