Hotel Sales Director: Revenue Growth & Partnerships
Pacifica Hotels 4.2
Pacifica Hotels job in Redondo Beach, CA
A hospitality company is seeking a Director of Sales for their Redondo Beach Hotel. This role involves overseeing revenue generation through corporate business, group, and catering sales, while leading the sales team. The ideal candidate will have at least two years of hotel sales experience and demonstrate strong leadership, salesmanship, and customer relations skills. Benefits include medical insurance and a team member travel program. The salary range is $118,000 to $125,000 per year.
#J-18808-Ljbffr
$118k-125k yearly 2d ago
Looking for a job?
Let Zippia find it for you.
Corporate Learning & Development Manager
Pacifica Hotel Company 4.2
Pacifica Hotel Company job in Aliso Viejo, CA
Pacifica Hotels is looking for a Learning & Development Manager to join the Home Office team! The Learning & Development Manager is responsible for advancing Pacifica's companywide training and development strategy with a strong emphasis on hands-on, in-field facilitation and experiential learning. This role partners closely with hotel leadership and field teams to deliver engaging, practical training that translates directly to on-the-job performance. The position ensures learning solutions are thoughtfully designed, effectively supported through learning systems, and accessible to all team members-driving service excellence, leadership capability, and sustained performance improvement across all hotels and departments.
* Must be based in California
Essential Functions and Responsibilities of the job included but are not limited to:
Leadership & Strategic Support
* Assess organizational learning and development needs by partnering with Home Office and property leaders.
* Provide direction and leadership to create a consistent culture of training, coaching, and recognition across Pacifica Hotels.
* Develop and manage partnerships with external training organizations to enhance learning opportunities.
* Act as a resource for department leaders in aligning training goals with business objectives.
Program Development & Facilitation
* Coordinate, plan, and facilitate operational training programs, workshops, and webinars that support Pacifica's service standards and operational excellence.
* Create instructional design models, apply adult learning principles and modern learning technologies to enhance training impact.
* Coordinate and facilitate regional and hotel-based development sessions and help facilitate curriculum while supporting both line-level and leadership training needs.
* Partner and assist in developing safety, compliance, SOE's and systems training as required.
* Strong skill set in Instructional design, organization, and project management
* Lead the creation and rollout of departmental training materials, processes, and recognition tools.
* Support the development and delivery of online training classes and digital learning modules.
Trainer Development & Coaching
* Build a strong network of qualified departmental trainers to facilitate daily learning at the property level, openings, acquisitions and on-property training support.
* Provide coaching and mentoring to leaders and trainers to enhance the effectiveness of their training delivery.
* Assess new employee onboarding to ensure a smooth and supportive transition into roles and departments.
Evaluation & Continuous Improvement
* Establish methods to evaluate the effectiveness of training programs companywide, using feedback and performance metrics.
* Continuously review and improve training initiatives to meet evolving business needs.
* Proactively identify skills or knowledge gaps and develop tailored solutions to address them.
* Audit recognition, communication, and training tools to ensure alignment with Pacifica's mission and ethos.
Collaboration & Company Initiatives
* Partner closely with People Services, Operations, and other Home office departments to support organizational development goals.
* Provide systems training as needed on operational software including LMS, UKG, SharePoint, and others.
* Play an active role in planning and facilitating Pacifica Hotels' annual leadership workshops & events.
* Support the acquisition and integration of new hotel properties by developing and delivering onboarding training.
* Actively participate in companywide initiatives.
Qualifications & Skills
* Excellent facilitation, coaching, and presentation skills with the ability to engage and inspire diverse audiences.
* Strong knowledge of instructional design models and e-learning tools (Microsoft word, Excel, PowerPoint, Storyline, Articulate, Canva, video and photo editing software and Learning management platforms).
* Collaboration and relationship-building skills with the ability to influence leaders at all levels.
* Hospitality and operational experience preferred ( minimum of 4 years of hospitality experience)
* Demonstrated ability to assess organizational training needs and translate them into strategic learning programs.
* Experience designing blended learning programs (classroom, virtual, e-learning, and on-the-job).
* Strong project management and organizational skills with the ability to balance multiple priorities
* Proven experience in instructional design, with demonstrated ability to create engaging, learner-centered programs.
* Must be available to travel multiple times a quarter, travel times and dates may vary.
Health Benefits, Travel Perks & More:
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which they work through regular volunteering, and select charity promotions throughout the year.
Salary Range: $85,000-$96,000 annually
$85k-96k yearly 33d ago
Hotel Housekeeper / Room Attendant
Innventures Hotel Mgmt Co 3.4
San Diego, CA job
Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays
Company-matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
JOB OVERVIEW - HOUSEKEEPER/ROOM ATTENDANT
Some of our guests love being on the road but many travelers miss the comforts of home. The goal of our Housekeeping team is to make our hotel feel like just that, a home! As a Housekeeper, your contribution helps ensure our guests have a comfortable, productive and memorable stay.
A TYPICAL DAY:
Wipe all surfaces, dust and vacuum each guest room adhering to our brand standards.
Change linens, make beds and restock all guest room supplies.
Clean bathrooms, remove trash and carry out green practices as trained by the hotel.
Greet and assist guests that you encounter during your shift with a friendly smile.
Clean multiple rooms each day.
Support our maintenance team by reporting any broken, defective or missing items.
Support the goals of the hotel through teamwork and collaboration with all departments.
REQUIREMENTS:
Previous cleaning, janitorial or customer service experience is a plus, but not required. To be successful in this role, you need basic verbal and written communication skills. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25 pounds. You must also be able to stand and walk for an entire shift and perform repetitive motions. Applicants must be available to work weekends and holidays.
POTENTIAL CAREER PATH:
Meeting Room Attendant or Housekeeping Inspector - Housekeeping Supervisor
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
$31k-38k yearly est. Auto-Apply 60d+ ago
Hotel Maintenance Worker
Innventures Hotel Mgmt Co 3.4
San Diego, CA job
Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays
Company-matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
JOB OVERVIEW - HOTEL MAINTENANCE WORKER
When our guests arrive, we want everything to be in excellent condition. The goal of our Maintenance team is to help our guests feel safe and cared for! As a Maintenance Assistant, your attention to detail and hands on work ensures that our guests have a comfortable and problem-free stay.
A TYPICAL DAY:
Perform basic repairs and preventative maintenance on PTAC/HVAC equipment, furniture/cabinetry, appliances, light fixtures and plumbing.
Perform interior and exterior painting, landscaping and parking lot repairs.
Troubleshoot various technical devices such as key card systems, internet equipment, television equipment, etc.
Execute routine safety inspections and report/repair issues with equipment or systems.
Respond to all guest requests with a sense of urgency and service frame of mind.
Support the goals of the hotel through teamwork and collaboration with all departments.
REQUIREMENTS:
Previous maintenance experience in a hotel or property management setting is preferred. To be successful in this role, you need basic verbal and written communication skills. This job requires continuous movement, regularly bending, lifting, carrying, and moving up to 50 pounds. You must also be able to stand and walk for an entire shift. Previous technical training or job experience is a plus. Applicants must be available to work weekends and holidays.
POTENTIAL CAREER PATH:
Maintenance Supervisor - Assistant Chief of Maintenance - Chief of Maintenance
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
$34k-44k yearly est. Auto-Apply 60d+ ago
Director of Sales
Pacifica Hotels 4.2
Pacifica Hotels job in Redondo Beach, CA
The Redondo Beach Hotel, 400 N. Harbor Dr., Redondo Beach, CA 90277, USA
Director of Sales
The Redondo Beach Hotel, a Tapestry Collection by Hilton, is actively searching for a Director of Sales to join the team. The Director of Sales will be an integral part of the team and oversee revenue generation for all sales segments, including corporate business transient, tour and travel, group and catering revenue. This position requires extensive interaction and coordination with the Hotel's General Manager, Revenue Management, property team members, and Regional Support Team personnel.
Core Responsibilities
Developing new accounts, maintain existing accounts and implement sales strategy to achieve revenue goals and maximize profits for the hotel while maintaining guest satisfaction.
Direct the day to day activities of the Sales Team, assist with the planning, organizing for each revenue segment including food and beverage; assign work for each manager, develop and communicate strategies and goals.
Create, train and motivate those responsible for developing new accounts, existing accounts for all segments including food and beverage.
Ensure group and catering operational procedures are in place and being followed by all team members within the hotel.
Manage all human resource-related actions in accordance with the Company rules and policies.
Achieving or exceeding individual and team sales goals and hotel budget.
Analyze current/potential market and sales trends and coordinate all activities to maintain and increase revenue and market share through added business volume and rate.
Seeking new customers through strategic outbound sales efforts for all segments.
Solicitation of new and existing business to meet/exceed revenue goals. Including cold calls, direct sales calls, sales blitzes, and hotel tours.
Monitoring sales team activities/performance to ensure revenue goals meet or exceed established plan and accurately reporting to management
Collaborate with corporate Revenue Management resources to help make informed decisions and maximize revenue.
Developing and maintaining positive relationships with peers and competitors.
Providing support and coaching for team members to drive high levels of performance, job satisfaction and ensure they reach their booking goals and revenue budget.
Training and empowering sales team members to exercise good judgement and make profitable business decisions.
Develop/maintain knowledge of market trends, competition to ensure group and catering offerings are in-line with the market.
Displaying leadership in guest hospitality, exemplifying customer service and create a positive example for guest relations.
Executing and supporting the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondents, etc.)
Completing ongoing sales objectives and action plans as directed by Corporate Director of Sales.
Completing all weekly, monthly and quarterly reporting on accounts, individual, segment and tier production.
Management retains the discretion to add or change the duties of the position at any time.
Knowledge, Education & Experience
Minimum of two (2) years hotel sales experience. Strong English skills, both oral and written.
Skills / Abilities / Other Requirements
Strong leadership, salesmanship and public relations skills. Strong presentation, communication and organizational skills required. Proficient in supervising, training, coaching, and counseling. Ability to make timely, effective decisions. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to direct performance of team members and follow-up with corrective action where needed. Ability to work long hours, 5 to 6 days a week. Basic accounting procedures. Computer skills; Work, Excel and PowerPoint. Valid driver's license with proof of auto liability insurance.
Benefits
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Salary Range
$118,000-$125,000/year
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
$118k-125k yearly 2d ago
Dock Master
Hersha Hospitality Management LP 4.5
Sacramento, CA job
Opportunity: Dock Master
Manage all aspects of dock operations and staff in accordance with established guest service and sustainability standards.
Essential Job Functions
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Direct, move, assist, and securely moor vessels to dock.
Facilitate and assist in coordinating the arrival and departure of vessels.
Monitor and coordinate docking.
Control traffic along waterway.
Watch for and alert people of dangerous situations (i.e. wakes, commercial traffic, etc.).
Meet daily with staff to facilitate the day's activities.
Maintain updated knowledge of nautical products, industry trends, and methods.
Work with both offshore and backcountry charter boat captains in addressing any issues related to slip rental, billing, or maintenance.
Maintain accurate records, both paper and electronic, related to billing, inventory, work orders and hours worked.
Follow sustainability guidelines and practices related to HHM's EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
Position Requirements
1 to 3 years of related experience.
Boat handling experience and knowledge of nautical terminology referred.
CPR and or lifeguard training a plus.
Work Environment and Context
Work schedule varies and may include working on holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us
Located near Sacramento's Land Park neighborhood, our upscale hotel is 2.6 miles from the Sacramento Executive Airport and 11 miles from the Sacramento International Airport, offering an ideal location with serene surroundings. Enjoy access to a variety of popular area attractions, such as Old Sacramento, the Sacramento Zoo and Sacramento City College. Whether here for work or play, retreat to our spacious hotel rooms and suites featuring luxurious bedding and bathrooms, and treat yourself to a delicious meal at our on-site seafood restaurant. You can also pamper yourself with a decadent treatment at our full-service, award-winning spa, and maintain your exercise routine at our 24-hour fitness center with cardio equipment and free weights. Before you leave, relax by the pool or the river while sipping a glass of wine from a local vineyard. Stylish event space is available for memorable events.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
$31k-54k yearly est. Auto-Apply 47d ago
Payroll Clerk II
Pacifica Host Hotels 4.2
Pacifica Host Hotels job in San Diego, CA
Pacifica Companies is looking for a self-motivated, detail oriented, high energy individual to join our payroll team in an entry level position processing multi-state payrolls.
This person is required to be accountable for ensuring that deliverables are met and apply leadership skills to improve efficiency and accomplish operational and workflow objectives. This includes contributing, planning, organizing and processing with 100% accuracy to ensure all support functions are processed timely and accurately while all audit requirements are met. Working cross functionally within the department and within the company to drive process improvements and automation while staying up to date on all work groups and payroll guidelines. Must have the ability to work with minimal supervision, hold self-accountable for work, assist with work flow and prioritization to accomplish deadline and support a payroll staff responsible for high volume.
Responsibilities
Audits web based time and attendance systems for compliancy to CA meal time laws; missed punches and general accuracy.
Assists in processing semimonthly web based payrolls for multi companies and multi-state entities.
Interface with employees and managers on payroll related questions in a timely and professional manner.
Requirements
High School Diploma/GED required
College education/degree preferred
Some payroll experience preferred
Payroll knowledge of multi-state taxes
Experience preferred in a web based payroll software
Adaptability and Flexibility- being open to change and accepting of workloads.
Strong verbal and written communication skills needed to interface and establish rapport with all levels of the organization including executive team members and accepts full responsibility for self and contribution to the team.
Reliable, punctual attendance is an essential function of the position
This position requires overtime hours based on operational needs and at times when advance notice is not foreseeable
Why Join Us?
You can make a difference!
Grow your career and do the job you love with people you enjoy working with! We offer competitive benefits and salaries. We offer a competitive starting wage along with a comprehensive employee benefits package that includes, but is not limited to:
Health, Dental, Vision
Paid vacation, holidays, and sick leave
401K
A positive working environment
Opportunity for career advancement
***We are a Drug Free Employer***
The above statements are intended to be a general description. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change.
Pacifica is an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment, without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. As an Equal Employment Opportunity Employer, we comply with the Americans with Disabilities Act (ADA) to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer.
Benefits:
401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Physical setting:
Office
Schedule:
8 hour shift
Monday to Friday
Overtime
Work Location: In person
Package Details
$33k-45k yearly est. 60d+ ago
Event Planning Manager
Pacifica Hotel Company 4.2
Pacifica Hotel Company job in Atascadero, CA
SpringHill Suites Paso Robles-Atascadero is actively searching for an Event Planning Manager to join the team! The primary focus is on executing all aspects of event planning including meetings, reunions, social functions, and catering. Essential Functions and Responsibilities of the job include but are not limited to:
* Coordination of all group and banquet business as developed by the Sales Manager(s) or Director of Sales. Contact and appropriately follow-up on all signed/contracted business. Determination and coordination of all event planning needs.
* Review and update banquet menus/packages/upgrades regularly to maximize revenue and ensure customer needs are
* Detailing (BEO Creation) of all groups with meeting or events with client specifications including space requirements, times, equipment, menus, theme, décor, staffing etc.
* Communicate upcoming deadlines to clients i.e., cutoff date, room list due, final guarantee due etc. Receive and post deposits and final payments, ensure direct billing is established as applicable.
* Prepare the appropriate paperwork, including banquet event orders, coordinate with the appropriate areas in the hotel, resolve any issues, complaints, and problems to ensure a quality product delivery and customer satisfaction.
* Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to the client's expectation or better. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all coworkers for the best overall performance of the hotel.
* Is responsible for rebooking groups and event business through building strong, professional customer relationships and providing consistent outstanding customer service.
* Focuses on revenue-producing activity and maximizes selling time through retaining accounts/customers, maximizing upsell opportunities and direct sales effectiveness.
* Solicit new and existing accounts to meet and exceed revenue goals through proactive sales efforts via telephone, outside sales calls, site inspections and written
* Provide overall direction and coordination for events to restaurant/banquet
* Attend and assist with menu tastings and pre/post con meetings with clients.
* Communicate all relevant information to the chef/banquet staff and other appropriate departments in a detailed and timely
* Greet host (on-site contact) for assigned events and provide formal introduction and handoff to Banquet Captain.
* Complete quarterly sales objectives and ongoing action plan, as directed by the Director of
* Conduct hotel site inspection and customer presentations.
* Respond promptly to all sales related inquires and correspondence from customers, prospects, and lead
* Conduct weekly quota of proactive sales calls in the form of telephone calls, hotel site inspections, trade shows and networking functions/meetings.
* Others duties as assigned by manager.
Knowledge/Education/Experience: Two years hotel catering sales experience.
Skills/Abilities/Other Requirements: Must have strong English skills, both oral and written. Strong presentation, communication and organizational skills required. Ability to make timely, effective decisions. Ability to prioritize, organize and make good judgments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to work long hours, 5 to 6 days a week. Basic accounting procedures. Computer skills; Word, Excel and PowerPoint. Valid driver's license with proof of auto liability insurance. Dependable.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Pay Range: $22.00 to $25.00/hour
$22-25 hourly 12d ago
On-Call Banquet Server
Sage Hospitality 3.9
South Lake Tahoe, CA job
Why us?
The Coachman Hotel is seeking assistance for our upcoming group season with the potential for year-round on-call employement.
Under general supervision, provides prompt and courteous food service to customers. Set-up, service and break down assigned functions in a safe, accident-free manner.
Responsibilities
Read BEO and know how to complete a set-up.
Set tables in assigned area correctly and uniformly.
Keep station neat and clean while servicing guest per established policies and procedures.
Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment.
Assist Lead Banquet Server in setting up/breaking down buffet or other special food service tables and equipment.
Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
Follow all guest check and money-handling procedures when serving a-la-carte and beverage orders.
Complete assigned sidework.
Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards at all times.
Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.
Travel requirements - local travel for outside catering functions only.
Qualifications
Education/Formal Training
High school education or equivalent.
Experience
Previous experience in similar position of 3 months or longer.
Knowledge/Skills
Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.
Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.
Must be able to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Bending/kneeling: Ability to bend to lower level cabinets and lift trays.
Mobility: Maneuver in narrow areas and between seated guests.
Continuous standing required to service guest functions; 100% of the time scheduled.
Climbing approximately 12 steps 20% of 8 hours.
No driving required.
Must have moderate comprehension and literacy to read use records and all special requests.
Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Environment
Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.
Salary USD $18.00 - USD $19.00 /Hr.
$19 hourly Auto-Apply 60d+ ago
Hotel Housekeeping Supervisor
Innventures Hotel Mgmt Co 3.4
Carlsbad, CA job
Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays
Company-matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
JOB OVERVIEW - HOUSEKEEPING SUPERVISOR:
Some of our guests love being on the road but many travelers miss the comforts of home. The goal of our Housekeeping team is to make our hotel feel like just that, a home! As a Housekeeping Supervisor your ability to thrive in a fast paced environment and lead by example will help the department run smoothly to ensure that our guests have a comfortable and memorable stay.
A TYPICAL DAY:
Open and/or close the department each day, reporting room status to the front desk.
Train, supervise, motivate and recognize the housekeeping staff.
Assist with laundry operations, inventory, ordering, lost & found and scheduling.
Inspect and/or clean multiple rooms each day.
Greet and assist guests with a friendly smile.
Support our maintenance team by reporting any broken, defective or missing items.
Support the goals of the hotel through teamwork and collaboration with all departments.
REQUIREMENTS:
Previous housekeeping experience in hospitality, property management or healthcare is preferred. To be successful in this role, you need strong verbal and written communication skills. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25 pounds. You must also be able to stand and walk for an entire shift and perform repetitive motions. Applicants must be available to work weekends and holidays.
POTENTIAL CAREER PATH:
Director of Housekeeping - Operations Manager
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
$37k-49k yearly est. Auto-Apply 60d+ ago
Front Desk Supervisor
Sage Hospitality 3.9
Santa Monica, CA job
Why us?
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Job Overview
Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.
Qualifications
Education/Formal Training
High school education or equivalent experience.
Experience
1 or more full years employment experience in a related position with this company or other organization(s).
Knowledge/Skills
Requires understanding of all hotel front office procedures.
Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
Requires supervision/management skills.
Ability to communicate information and hotel services to management and guests. Second language may be required.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to communicate in person and on telephone frequently.
Ability to read written communiqués, analyzing reports and seeing monochrome computer screen.
Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
Continuous standing 90% of time -communicating with guests.
No climbing required. No driving required.
Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
Continuous standing -80% of shift.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Benefits
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company's 401(k) program with employer matching
Employee assistance program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
$34k-43k yearly est. Auto-Apply 11d ago
Hotel Cook
Innventures Hotel Mgmt Co 3.4
San Jose, CA job
Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays
Company-matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
? Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
JOB OVERVIEW - COOK:
Apply your passion for food and your attention to detail to create memorable guest experiences! As a Cook, your role is to ensure our guests enjoy a quality dining experience that will allow them to be productive and stay strong when they are away from home. Your ability to deliver a consistent and extraordinary food product will support our mission to build guest loyalty.
A TYPICAL DAY:
Plan and prepare various food items and meals for the restaurant and catered functions.
Oversee food cost and portion control without sacrificing quality.
Creatively accommodate special requests from guests.
Ensure food deliveries are timely, accurate and meet presentation standards.
Assist with quality, cleanliness and organization of the restaurant and kitchen.
Assist with inventory, ordering and receiving of all food and beverage items.
Maintain and enforce sanitation and safety standards with anyone entering the kitchen area.
Support the goals of the hotel through teamwork and collaboration with all departments.
REQUIREMENTS:
Previous food handling or prep/line experience is required. Some locations may require prior cook experience. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand and move around for an entire shift and you also must be able to lift at least 25 pounds. You must be able to obtain a Food Handler's Permit. Applicants must have a flexible schedule and be willing to work morning, evening and weekend shifts.
POTENTIAL CAREER PATH:
Server - Food and Beverage Supervisor
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
$34k-43k yearly est. Auto-Apply 60d+ ago
Night Audit
Pacifica Hotel Company 4.2
Pacifica Hotel Company job in Pismo Beach, CA
Pacifica Hotels is searching for a Night Auditor (Night Front Desk) to join the team at Sandcastle on the Beach, Pismo Beach, CA. The Night Auditor will be responsible for assisting guests in all guest services related functions. The Night Auditor will also be responsible for closing hotel books at night by running night audit final after insuring all revenues are in balance nightly.
Core functions of the position, but are not limited to the following;
* Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
* Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
* Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
* Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC's reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
* Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
* Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
* Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Pay Scale: $18.00 to $19.00 per hour depending on experience
$18-19 hourly 12d ago
Hotel House Person
Innventures Hotel Mgmt Co 3.4
Carlsbad, CA job
Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays
Company-matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
JOB OVERVIEW - HOUSEPERSON:
Some of our guests love being on the road but many travelers miss the comforts of home. The goal of our Housekeeping team is to make our hotel feel like just that, a home! As a House Person, your contribution helps ensure our guests have a comfortable, productive and memorable stay.
A TYPICAL DAY:
Clean public bathrooms, meeting rooms and other common areas of the hotel including
removing trash, vacuuming, mopping and other necessary functions.
Greet and assist guests that you encounter during your shift with a friendly smile.
Receive and put away deliveries while maintaining organization and cleanliness of storage areas.
Accommodate special requests by guests and other employees quickly and professionally.
Assist with cleaning guest rooms, laundry, and kitchen duties as requested.
Support our maintenance team by reporting any broken, defective or missing items.
Support the goals of the hotel through teamwork and collaboration with all departments.
REQUIREMENTS:
Previous cleaning, janitorial or customer service experience is a plus, but not required. To be successful in this role, you need basic verbal and written communication skills. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25 pounds. You must also be able to stand and walk for an entire shift. Applicants must be available to work evenings, weekends and holidays.
POTENTIAL CAREER PATH:
Housekeeping Inspector or Meeting Room Attendant - Housekeeping Supervisor
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
$28k-38k yearly est. Auto-Apply 60d+ ago
Barista
Pacifica Hotel Company 4.2
Pacifica Hotel Company job in Redondo Beach, CA
The Redondo Beach Hotel, a Tapestry Collection by Hilton, is looking for a Barista to join the team! The Barista is responsible for courteously and efficiently serving guests while preparing coffee, tea and other non-alcoholic/alcoholic beverages along with a variety of food items.
Essential Functions and Responsibilities of the job include but are not limited to:
* Maintain a friendly, cheerful, and courteous demeanor at all times, while providing personalized service to guests.
* Contributes to a positive team environment.
* Acts with integrity, honesty, and knowledge that promote the culture, values, and mission.
* Communicates effectively and engages with guests and fellow team members.
* Accurately and courteously take guest orders, make recommendations, suggestions and leverage selling skills.
* Serves as coffee expert, providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods (roasting process, flavor, etc.)
* Responsibly serves alcoholic beverages by properly verifying identification and age requirements of all customers ordering and consuming alcoholic beverages.
* Completes and maintains any required training by law, such as Responsible Beverage Service Training (RBS Training) and Food Handler Cards.
* Prepare, stock, and serve food items. Follow all safety procedures when using the TurboChef oven and any other kitchen equipment.
* Maintain clean & sanitized bar tables, chairs, stools, and counter surface at all times.
* Routinely clean and upkeep espresso machines and brewing equipment.
* Adhere to food safety requirements and health department guidelines.
* Process all cash and charge transactions according to house procedures.
* Close checks and run reports at the end of shift.
* Stock side station with necessary coffee, tea, and beverage items.
* Assist Food and Beverage Manager with stocking beverages, mixes and food items.
* Stock beverages, mixes, and food items for the next shift.
* Attend all required brand training, coffee promotion, and implementation training.
* Follows operational policies and procedures, including those for cash handling, safety, and security.
* Report any missing/found articles or equipment/property damage to the Housekeeping Supervisor.
* Provide assistance to other team members and departments to contribute to the best overall performance of the department, restaurant and hotel.
* Maintains regular and consistent attendance and punctuality.
* Perform other duties as assigned, requested or deemed necessary by management.
Pay Range: $17.50-$18.50 per hour
Benefits, Travel Perks & More
401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
$17.5-18.5 hourly 60d+ ago
Area Director of Revenue Mgmt
Sage Hospitality 3.9
Santa Monica, CA job
Why us?
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
The Pierside Hotel inspires an easy come, easy go kind of getaway, where you can travel from bed to beach in a heartbeat. Located just steps from the famed Santa Monica Pier, our hotel is the perfect place to stay if you want to want a day of wild rides or laidback beach relaxing.
You can spot our mural by American contemporary artist and activist, Shepard Fairey facing west towards the Santa Monica Pier. This cultural mosaic of Santa Monica features a woman representing strength and positivity, framed by a Pacific Ocean Park amusement park ticket from the 1950s, and nods to the skater / surfer history of the “Dog Town” days of Santa Monica from the 1970s.
Embassy Suites by Hilton Irvine Orange County Airport
Close to the airport and everything else Irvine has to offer, this Embassy Suites is for everything from the quick layover to the much-anticipated Disneyland adventure. With a complete menu of amenities like an indoor pool, made-to-order breakfast, pet-friendly rooms, and a fitness center, it's perfect for travelers of all kinds. Guests can connect over the complimentary evening reception, and find rest in a trusted brand with which we're proud to work.
Job Overview
The Area Director of Revenue Management is responsible for the maximization of revenue, profit, and market share associated with rooms and function space for multiple hotels. Demonstrates excellent leadership skills by educating others and ensures understanding and gains buy-in of the revenue management processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management. Works with hotel leaders to recommend and identify future markets, hotel opportunities, guide hotels sales strategy and pricing for transient, group, and catering.
Responsibilities
Maximizes revenue, profit, and market share associated with rooms and function space of assigned hotels.
Partners with GMs' and Sales Leaders' to ensure a strategic mix of business and pricing strategies are set based on market conditions to achieve sell out efficiency, targeted marketing, maximized revenue, profitability and Annual Budget/Business Plans are aligned.
Effectively works with people, creating teamwork, taking charge, generating enthusiasm, motivating and using an uplifting and lead-by-example leadership approach.
Ensure sales training is provided to Front Office and Reservation associates.
Continuous analysis of competitive set, price positioning, seasonality and mix.
Use all Yield Management tools available to maximize efforts. Develop appropriate selling strategies to include recommendations on rate, arrival patterns, length of stay, and discount rate availability.
Manage property participation and production through relevant Internet sites and other distribution channels (CRO, GDS, ADS, and Travel Agency Consortiums).
Build/maintain relationships w/OTA Market Managers and ensure best representation on 3rd party web sites.
Develop monthly room's revenue forecast to be accurate within 5%.
Review & analysis of Online Reputation management tool and online marketing analytics.
Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Direct Reports Where Applicable: Group Coordinator, Reservations Sales Agents, Inventory Manager or Sales Reporting & System Analyst.
Qualifications
Education/Formal Training
Four year degree preferred.
Experience
3-5 years of Revenue Management experience required. Multi-property experience preferred, but not required.
Knowledge/Skills
Excellent knowledge of transient, group, and catering customer segments.
Excellent personal management skills; time management, meeting deadlines, effective communication and presentations skills.
Excellent understanding of total hotel revenue management concepts, processes, and systems.
Understands both Brand strategies and cultures.
Knowledge of advanced revenue management techniques.
Must be extremely confidential and able to manage sensitive and confidential situations tactfully.
Negotiate, convince, sell and influence professionals and or associates.
Ability to work under pressure and have the ability to complete multiple tasks simultaneously.
Excellent reading and effective writing abilities for completing paperwork and management reports, giving and receiving instructions, review and preparation of all documentation and training
Excellent mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent hearing required to discern/resolve employee complaints, issues and participation in meetings for feedback.
Excellent vision required - 100% in review preparation of all documentation - applications, write-ups, reviews.
Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%
Travel - 30-50% travel to hotel properties required.
Environment
Prolonged sitting throughout entire shift at computerized workstation in office environment.
Benefits
Eligible to participate in Sage bonus plan
Unlimited paid time off
Medical, dental, & vision insurance
Eligible to participate in the Company's 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Salary USD $130,000.00 - USD $140,000.00 /Yr.
$130k-140k yearly Auto-Apply 33d ago
Maintenance Engineer II
Sage Hospitality 3.9
Sonoma, CA job
Why us?
Nestled in the heart of Sonoma and mere steps from the unique charm and history of its Plaza, The Lodge brings this enchanting town to life in an authentic and nuanced way. Hand-crafted touches pay homage to centuries of local craftspeople. Programming emphasizes the process, resulting in a deeper appreciation for the finished product - be it wine, art, or olive oil. Welcoming associates display pride and love for the region…a sentiment that is all but infectious. And tightly woven community connections ensure our Sonoma resort guests feel like locals, and locals feel like friends.
Job Overview
Carry a portable radio, staying in constant communication with the central base station, respond to all engineering service calls, giving priority to guest requests, and maintain hotel equipment in an efficient, safe, accident-free manner. Perform all essential functions of Maintenance Technician 1 plus special skills in a particular trade: plumbing, electrical, carpentry, HVAC in an efficient, safe, accident-free manner.
Responsibilities
Perform maintenance and repairs in specialized areas such as plumbing, electrical, carpentry, HVAC.
Perform all essential functions of a Maintenance Technician 1.
Respond to and handle guest requests in a courteous, efficient, safe manner.
Perform preventive maintenance and necessary repairs and all hotel equipment, including kitchen, laundry, boiler, plumbing, pool, HVAC, electrical and guest rooms.
Monitor and maintain all engineering functions when full engineering staff is not available (i.e. weekends and evenings).
Respond to all emergency situations including fire alarms, bomb threats, disasters and power failures; notify the appropriate authorities.
Make rounds of the hotel property to ensure everything is in working order.
Clean and maintain all equipment and work areas.
Complete maintenance requests, take equipment and meter readings and maintain log to notify the next shift. Document all parts used and parts needed to be purchased.
Handle elevator breakdowns.
Maintain proper records of the Rooms Preventive Maintenance Program and the Request Program.
Complete work order request forms on a daily and timely basis.
Report any unsafe conditions to leadership.
Qualifications
Education/Formal Training
High school diploma, plus two years or its equivalent in trade school or training in building maintenance/construction
Experience
Minimum four years experience in mechanical, electrical, HVAC, plumbing, carpentry or building maintenance.
Knowledge/Skills
Must have basic working knowledge in the following areas: general plumbing, refrigeration, air conditioning, electrical systems, boilers, bathroom fixtures, and tiling painting -prep to finish basic carpentry groundskeeping.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to read written communiques, LED read-outs, meters, and computer screens.
Must be able to pull levers and rotate knobs, work with arms raised above head and to handle and assemble small parts using basic hand and power tools.
Must be able to understand and follow verbal/written instructions, communicate both verbally and in writing, utilize analytical thought processes, understand verbal/written technical and mechanical instruction, and be highly organized.
Must be able to communicate effectively and courteously with employees, guests and contractors in writing, via telephone and in person.
Must be able to lift 75lbs. throughout an 8-hour shift.
Must be able to crawl into and through small spaces, climb ladders, support and carry loads of 75lbs.
May be required to drive.
Environment
Indoor exposure to both stable and extreme variance of hot and cold temperatures. Outside exposure to all weather elements and extreme fluctuations of temperature. Prolonged standing, walking, bending, reaching, and heavy lifting.
Salary USD $29.03 - USD $29.03 /Hr.
$29 hourly Auto-Apply 15d ago
Front Office Manager
Pacifica Hotel Company 4.2
Pacifica Hotel Company job in Marina del Rey, CA
Jamaica Bay Inn, a Tapestry Collection by Hilton, is actively searching for a Front Office Manager to join the team. The Front Office Manager will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. Must be willing and able to work evenings, weekends and holidays.
Essential Functions and Responsibilities of the job include but are not limited to:
* Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
* Communicate effectively with guests and fellow team members.
* Proficient at all Guest Service systems and processes.
* Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
* Oversee and ensure accountability in all aspects of Guest Service Team's performance.
* Responsible for all front office activity during scheduled shifts.
* Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
* Complete the following individual duties:
1. Daily Cash Report (DCR)
2. No-Shows
3. Billing disputes
4. Accounts receivable
5. Banking
6. Bad checks, credit card debts
7. Open, stamp, sort, distribute mail
8. Accounts payable preparation
9. Security reports
10. Check and audit banks
* Check travel agent commissions, franchise frequent stay program activity and central reservations.
* Check Maid's List and ensure room availability status is accurate.
* Check timecards to posted schedule.
* Submit daily report to General Manager (written or verbal).
* Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
* Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
* Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
* Perform other duties as assigned, requested or deemed necessary by management.
Knowledge/Education/Experience: Minimum of two (2) years hotel experience as Front Desk Manager or progressive front desk responsibility. Strong English skills, both oral and written.
Skills/Abilities/Other Requirements: Hotel front desk operations and procedures. Personnel supervision and training. Salesmanship and public relations. Ability to make timely, effective decisions. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to manage multi-departmental operations. Ability to direct performance of team members and follow-up with corrective action where needed. Ability to work long hours, 5 to 6 days a week. Basic accounting procedures. Cash registers, computers and calculators required. Current valid driver's license, proof of auto liability insurance.
Physical Requirements: Some driving, frequently walking indoors, outdoors, up and down stairs, standing, sitting, bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. Our client also encourages quarterly team building and giving back to the communities in which they work through regular volunteering, and select charity promotions throughout the year.
Salary Range: $72,000-$75,000 annually
$72k-75k yearly 12d ago
Busser
Pacifica Hotel Company 4.2
Pacifica Hotel Company job in Aptos, CA
Seacliff Inn, Tapestry Collection by Hilton, is looking for a part-time Bussers to join the team! The Busser is responsible for efficiently and courteously bussing tables, as well as dining room clean-up. Essential Functions and Responsibilities of the job include but are not limited to:
* Maintain a friendly, cheerful and courteous demeanor at all times, while providing
personalized service to restaurant and hotel guests.
* Communicate effectively with guests and fellow team members.
* Clear dishes, glasses and silverware from the table after guests leave. Wipe down and reset
the table for the next guests.
* Scrape the dishes, separate the silver, stack the dishes and take them in a tub or cart
to the kitchen/dishwashing area.
* Clean dining area: Wash tables and chairs, and dust. Vacuum or mop at end of day.
* Assist with maintaining cleanliness of restaurant/kitchen to Company standards and all
health codes at all times.
* Adhere to food safety requirements.
* Report any missing/found articles or equipment/property damage to the Housekeeping
Supervisor.
* Provide assistance to other team members and departments to contribute to the best
overall performance of the department, restaurant and hotel.
* Perform other duties as assigned, requested or deemed necessary by management.
* Management retains the discretion to add or change the duties of the position at any time. *
Knowledge/Education/Experience: One (1) year experience preferred.
Skills/Abilities/Other Requirements: Ability to communicate in English with guests, management and fellow team members to their understanding. Ability to prioritize, organize and make good judgments. Dependable.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Pay Scale: $16.50/hr.
$16.5 hourly 36d ago
Director of Engineering
Sage Hospitality 3.9
Sonoma, CA job
Why us?
Nestled in the heart of Sonoma and mere steps from the unique charm and history of its Plaza, The Lodge brings this enchanting town to life in an authentic and nuanced way. Hand-crafted touches pay homage to centuries of local craftspeople. Programming emphasizes the process, resulting in a deeper appreciation for the finished product - be it wine, art, or olive oil. Welcoming associates display pride and love for the region…a sentiment that is all but infectious. And tightly woven community connections ensure our Sonoma resort guests feel like locals, and locals feel like friends.
Job Overview
Develop, implement and manage emergency programs for the operation and maintenance of all equipment and physical structures and landscaping in compliance with corporate/franchise standards, local, state and national codes and regulations to protect the asset, guests and employees, to ensure optimum operations, minimize expenses and maximize customer satisfaction. Position is responsible for the short and long term planning and day-to-day operations of the engineering division. Recommends the department's budget and capital expenditures and manages expenses within approved budget constraints. Participates in total hotel management as a member of the hotel Executive Committee.
Responsibilities
Supervise the Human Resources in the division to attract, retain and motivate the staff; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
Develop, recommend, implement and manage the department's budget capital expenditure plan, forecasts and objectives consistent with maintaining a first class property and management's expectations.
Develop, implement and manage a maintenance program and negotiate maintenance contracts for the hotel, the grounds and all of the equipment in compliance with corporate/franchise standards and local, state and national codes and regulations to ensure the safety, convenience and satisfaction of all guests, managers and employees to protect the asset and maintain the property in first class condition.
Develop, implement and direct all Emergency Programs; ensure all equipment is maintained, conduct inspections and drills, ensure compliance with all codes and regulations, train all employees and maintain accurate records to ensure a safe environment which protects the asset, guests and employees.
Develop, implement and manage energy conservation programs for the property to minimize expenses.
Coordinate renovation bidding, define the cost and scope of the project and oversee the general contractor and subcontractors to ensure quality work is performed for minimal cost.
Qualifications
Education/Formal Training
More than two years of post high school education
Experience
Experience required by position is from four to five years of employment in a related position with this company or other organization(s).
Knowledge/Skills
Requires advanced knowledge of building management/engineering. May require advanced working knowledge of other major areas in the hotel and the skill to integrate and communicate that information.
Requires advanced knowledge of building management/engineering and housekeeping operations.
May require considerable working knowledge of other major areas in the hotel and the skill to integrate and communicate that information.
Must have advanced working knowledge in the following areas:
General plumbing, refrigeration, air conditioning, electrical systems, boilers, bathroom fixtures and tiling,
painting - prep to finish, basic carpentry, groundskeeping. Requires advanced knowledge of building management/engineering.
Requires analyzing activities and/or information involving some original data manipulation or interpretation to arrive at logical conclusions.
Requires management skills.
Ability to provide information and associated services to hotel management and guests.
Excellent comprehension and literacy required for procedures, reports, budgets, instructions.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to communicate with management and staff.
Ability check hotel premises.
Ability to communicate with management and staff.
Frequent lifting, pushing, pulling and carrying of weights up to 25 lbs. and occasionally greater, for all hotel equipment and machinery. 50-75% of job function.
Frequent bending and/or kneeling throughout the day for repairs and maintenance of hotel property, equipment and machinery. 50% of job function.
Mobility - throughout the hotel, all floors, varying heights and distances. Use of ladders and lifts required at times. Generally 75-80% of job function.
Continuous standing required in varying degrees throughout the day.
Climbing stairs up to approximately 210 steps 5% of each day.
Driving - limited driving on an occasional basis for supplies, equipment, etc. Generally within 20 miles.
Environment
Work inside 95% of week; outside 5% of week. Abnormal temperatures - walk-in freezers - below 32 degrees, 1% of the time.
Salary USD $110,000.00 - USD $125,000.00 /Yr.
Zippia gives an in-depth look into the details of Pacifica Hotels, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Pacifica Hotels. The employee data is based on information from people who have self-reported their past or current employments at Pacifica Hotels. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Pacifica Hotels. The data presented on this page does not represent the view of Pacifica Hotels and its employees or that of Zippia.
Pacifica Hotels may also be known as or be related to Pacifica Hotel Company Inc, Pacifica Hotels and The Pacifica Hotel Co.