Guest Service Representative, Full Time
Pacifica Hotels Job In Manhattan Beach, CA
The Belamar Hotel, a Tapestry Collection by Hilton, hotel is looking for an outstanding, full-time, Guest Service Representative to work in one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations on a daily basis.
Core functions of the position, but are not limited to the following:
Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
Communicate effectively with guests and fellow team members
Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied
Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability
Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC's reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests
Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Pay Range: $18.00-$19.00 per hour
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering and select charity promotions throughout the year.
Catering Sales Manager
Pacifica Hotels Job In Manhattan Beach, CA
The Belamar Hotel, a Tapestry Collection by Hilton, is looking for a Catering Sales Manager to join our team. This position is based in Manhattan Beach and is responsible for maintaining existing catering accounts as well as actively solicit new business. Will oversee each event from the initial sale through the post event phase of the function.
Essential Functions and Responsibilities of the job include but are not limited to:
• Solicit new and existing accounts to meet and exceed revenue goals through proactive sales efforts via telephone, outside sales calls, site inspections and written communication.
• Maximize revenue by selling all facets of the hotel including room rental, banquet and catering food and beverage, AV and other revenue generating opportunities.
• Provide overall direction and coordination for events to restaurant/banquet staff.
• Negotiate effectively to achieve maximum revenue while satisfying customer needs.
• Review and update banquet menus/packages/upgrades regularly to maximize revenue and ensure customer needs are met.
• Detailing (BEO Creation) of all meeting and events with client specifications including space requirements, times, equipment, menus, theme, décor, staffing etc.
• Complete the contracts, prepare the appropriate paperwork, including banquet event orders, coordinate with the appropriate areas in the hotel, resolve any issues, complaints, and problems to ensure a quality product delivery and customer satisfaction.
• Attend and assist with menu tastings and pre/post con meetings with clients.
• Participate in industry and civic organizations and events to take advantage of networking opportunities to build relationships and secure new business.
• Proactively pursue and manage all catered events for the hotels.
• Execute and support the administrative aspects of booked business (general proposals, contracts, customer correspondence).
• Communicate all relevant information to the chef/banquet staff and other appropriate departments in a detailed and timely manner.
• Greet host (on-site contact) for assigned events and provide formal introduction and handoff to Banquet Captain.
• Complete quarterly sales objectives and ongoing action plan, as directed by the Director of Sales.
• Conduct hotel site inspection and customer presentations.
• Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Meet and exceed individual productivity goals by booking business that leads to the overall team and hotel success.
• Respond promptly to all sales related inquires and correspondence from customers, prospects and lead referrals.
• Conduct weekly quota of proactive sales calls in the form of telephone calls, hotel site inspections, trade shows and networking functions/meetings.
• Utilize the hotels sales system in accordance with Pacifica standards.
**Hilton background and Delphi fdc experience preferred.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Salary Range: $70,000-$75,000/year
Service Express Attendant
Culver City, CA Job
Opportunity: Service Express Valet Attendant
We are seeking a detail-oriented and highly organized Service Express Valet Attendant to join our team. As a Service Express Valet Attendant, you will be handling payment transactions as well as assisting customers.
Potential Career Path
Guest Service Agent - Front Desk Supervisor
Essential Job Functions
Process customer payments accurately and effectively.
Accommodate guest requests in an accurate and efficient manner.
Coordinate group luggage requirements.
Monitor and maintain cleanliness and working condition of departmental equipment/supplies.
Ensure that pertinent information is documented in the log book daily.
Load and unload luggage carts.
Tag and store luggage.
Provide an overview of guest room, hotel services and amenities.
Make deliveries to guest rooms.
Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM's EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Position Requirements
High School diploma preferred.
Previous experience working in a related function in a hotel required.
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.
Work Environment and Context
Work schedule varies and may include working on holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
Food Runner
Los Angeles, CA Job
Why us?
Hotel Per LA, is seeking a Food Runner at our independent, luxury lifestyle property located in Downtown Los Angeles.
Sage Hospitality Group company, is currently seeking a passionate, enthusiastic and purpose driven food runner to deliver artful hospitality at a newly rebranded and repositioned luxury lifestyle flagship hotel and restaurant,formally The NoMad Hotel Downtown Los Angeles.
The hotel is an independent, luxury lifestyle property located in Downtown Los Angeles. The property is housed in a gorgeously restored historic building and a quick walk from the Museum of Contemporary Art, Disney Concert Hall and Grand Central Market. With stunning design details, including many hidden corners for guests to explore, the property showcases the glamor of LA without losing sight of its playful side.
The hotel's public areas will serve as ‘the locals' living room' and be popular with local creatives, as well as guests seeking access to the city's cultural institutions, the buzzing culinary scene or the city's arena. The property features chic guestrooms with a vintage feel and custom furniture; an exciting new restaurant concept - Per L'Ora, a café - Cafe Ora and downtown LA's most stunning rooftop pool terrace and lounge- Bar Clara.
Job Overview
Responsible for the timely delivery of food and ensuring that plate presentations and food quality are of the highest standard possible.
Responsibilities
Responsible for the timely delivery of food and ensuring that plate presentations and food quality are of the highest standard possible.
Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up, and dress code of the restaurant.
Maintain complete knowledge of and comply with all departmental policies and service procedures
Maintain complete knowledge of all liquor brands, wines, beers, and non-alcoholic selections, glassware and garnishes in the restaurant.
Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
Maintain complete knowledge of correct maintenance and use of equipment, and use equipment only as intended.
Maintain knowledge of P.O.S. and manual systems.
Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
Qualifications
Education/Formal Training
High school education or equivalent.
Experience
Previous experience in similar position of 3 months or longer.
Knowledge/Skills
Must have basic knowledge of restaurant operations.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation, and work with a minimum of supervision.
Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
Mobility -Able to travel up to 300 feet on a regular basis throughout the shift.
Continuous standing -during preparation, during service hours or during expediting.
Must be able to see minute objects at arm's length, to read meters and controls.
Environment
Physically strenuous -continual standing, walking, bending and lifting in indoor environment. Intermittent exposure to extreme heat (dishroom & kitchen) and cold (coolers & freezers).
Benefits
Medical, dental, & vision insurance
Vacation and Sick Time
401(k) with Employer Matching
Health savings and flexible spending accounts
Employee assistance program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000
Salary USD $20.32 - USD $20.32 /Hr.
Sales Coordinator
Pacifica Hotels Job In Manhattan Beach, CA
The Belamar Hotel, a Tapestry Collection by Hilton is looking for a Sales Coordinator to join our team in Manhattan Beach! The Sales Coordinator is responsible for assisting the General Manager and the Director of Sales with the direct sales needs of the hotel and for promoting hotels to group and business transient segments.
Functions and Responsibilities of the job include but are not limited to: ⪠Exceeding Guest Expectations - Providing services that are above and beyond for guest satisfaction and retention.
⪠Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
⪠Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
⪠Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
⪠Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.
⪠Type correspondence, reports, and necessary forms i.e., contracts, as well as prepare proposals or other letters as directed. Promptly follows-up on all customers' needs and inquires in an
efficient and expedient manner.
⪠Coordination of all group and wedding business as contracted by the sales team. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.
⪠Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client's expectations. Work with sales manager and front office manager on all group turnover and proper execution of the groups.
⪠Account Service and Management: Maintains well documented, accurate, organized, and up-to-date file management to serve client and employer in the most expedient, organized, and knowledgeable manner.
⪠Develops strong customer relationships through appropriate client communication and the use of professional, courteous, and ethical interpersonal interaction.
⪠Work with sales personnel to achieve required sales team goals.
⪠Have current knowledge of hotel rates, strategies, discounts, and promotions.
⪠Assist with completing any required sales reports.
⪠Assist hotel with implementing hotel specific selling strategies.
⪠Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude always.
⪠Display a neat, clean, and business-like appearance always.
⪠Assists the Sales department with monthly luncheons, client events, etc.
⪠Conduct walk-in tours.
⪠Create gift bags for guest traces, VIP's, etc. Keep supplies stocked and on hand.
Other Responsibilities:
⪠Contributes to the hotel's overall sales effort by assisting guests as needed.
⪠Performs other duties as assigned or deemed necessary by management.
⪠Must accommodate fluctuating business demands and may be asked to work shifts other than those they prefer to normally work.
⪠Other duties as assigned by director supervisor - which may include selling and or servicing
groups and events. ***Management retains the discretion to add or change the duties of the position at any time. ***
Pay Range: $20-$25 per hour
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering and select charity promotions throughout the year.
Event Planning Manager
Pacifica Hotel Company Job In Redondo Beach, CA
The Redondo Beach Hotel, a Tapestry Collection by Hilton, is looking for an Event Planning Manager to join the Team and work closely with the Director of Sales. The primary focus is on executing all aspects of event planning including meetings, reunions, social functions, and catering.
Essential Functions and Responsibilities of the job include but are not limited to:
* Coordination of all group and banquet business as developed by the Sales Manager(s) or Director of Sales. Contact and appropriately follow-up on all signed/contracted business. Determination and coordination of all event planning needs.
* Review and update banquet menus/packages/upgrades regularly to maximize revenue and ensure customer needs are
* Detailing (BEO Creation) of all groups with meeting or events with client specifications including space requirements, times, equipment, menus, theme, décor, staffing etc.
* Communicate upcoming deadlines to clients i.e., cutoff date, room list due, final guarantee due etc. Receive and post deposits and final payments, ensure direct billing is established as applicable.
* Prepare the appropriate paperwork, including banquet event orders, coordinate with the appropriate areas in the hotel, resolve any issues, complaints, and problems to ensure a quality product delivery and customer satisfaction.
* Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to the client's expectation or better. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all coworkers for the best overall performance of the hotel.
* Is responsible for rebooking groups and event business through building strong, professional customer relationships and providing consistent outstanding customer service.
* Focuses on revenue-producing activity and maximizes selling time through retaining accounts/customers, maximizing upsell opportunities and direct sales effectiveness.
* Solicit new and existing accounts to meet and exceed revenue goals through proactive sales efforts via telephone, outside sales calls, site inspections and written
* Provide overall direction and coordination for events to restaurant/banquet
* Attend and assist with menu tastings and pre/post con meetings with clients.
* Communicate all relevant information to the chef/banquet staff and other appropriate departments in a detailed and timely
* Greet host (on-site contact) for assigned events and provide formal introduction and handoff to Banquet Captain.
* Complete quarterly sales objectives and ongoing action plan, as directed by the Director of
* Conduct hotel site inspection and customer presentations.
* Meet and exceed individual productivity goals.
* Respond promptly to all sales related inquires and correspondence from customers, prospects, and lead
* Conduct weekly quota of proactive sales calls in the form of telephone calls, hotel site inspections, trade shows and networking functions/meetings.
* Utilize the hotels sales system in accordance with Pacifica standards.
Knowledge/Education/Experience: Two years hotel catering sales experience.
Skills/Abilities/Other Requirements: Must have strong English skills, both oral and written. Strong presentation, communication and organizational skills required. Ability to make timely, effective decisions. Ability to prioritize, organize and make good judgments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to work long hours, 5 to 6 days a week. Basic accounting procedures. Computer skills; Word, Excel and PowerPoint. Valid driver's license with proof of auto liability insurance. Dependable.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Pay Range: $25.00-$27.00 per hour
General Manager
Irvine, CA Job
Why us?
As part of Sage Hospitality Group , we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Orange County comfort near John Wayne Airport, The Embassy Suites by Hilton Irvine Orange County Airport
Our suites are less than two miles from John Wayne Airport and we offer a free shuttle both ways. The University of California Irvine and Newport Beach are less than 10 minutes away, and Disneyland Resort is under 15 miles from our door. Daily cooked-to-order breakfast, complimentary evening reception, and an indoor pool and fitness center.
Job Overview
Overall management responsibility for the operation of the hotel including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property. Operation of the hotel will be within the framework of approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all Company policies and procedures.
Responsibilities
Executive Committee
Lead the Executive Committee utilizing a participative style: be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions.
Guide the committee in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property.
Operating Budget
Development of annual operating budget which will serve as an operating plan and define required levels of achievement.
Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices.
Departmental Objectives
Set written priorities and key objectives for each department head quarterly including action plan and completion date.
Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.
Forecasting
Monthly forecasting of operating staff and cost expenditures.
Business planning in line with forecasted sales and costs including guidance to department heads.
P & L Statement Critique
Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business.
Review and approve all expenses in "other expense" categories in all departments.
Regularly review all major expenses to assure that monies are wisely expended.
Staff Relations
Develop a high level of esprit de corps and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale.
Communicate, counsel and assist in staff development.
Be visible and available to all hourly personnel in accordance with the Company's open door policy.
Attend monthly department employee meetings whenever possible.
Staff Evaluation
Conduct performance appraisal and personal development plans for management staff.
Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures.
Staff Hiring
Assure level of experience, knowledge and ability to meet job requirements of all hotel management.
Cost Controls Review controls and assure adherence at all times in order to protect the hotel's property/assets.
Wage and Salary Administration
Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company's management manuals.
Future Business Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices.
Pricing
Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas.
Assure recommendation and implementation of price increases on a timely basis.
Inspection
Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments.
Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees.
Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.
Property Maintenance
Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program.
Marketing Plan
Development of annual sales and marketing plan.
Monitor implementation of marketing plan action steps.
Sales Management
Regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department.
Regularly review individual productivity taking corrective action and guiding as needed.
Evaluate market mix and take action in order to best position the hotel for increased business.
Involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visit key account contacts in person and by phone.
Food and Beverage Promotion
Monitor the success of F&B promotion programs. Take corrective actions as required.
Monitor sales levels in order to take steps to reverse negative sales trends.
Credit
Maintain credit policies at Front Office, Sales and Catering.
Attend credit meetings and assist in developing action plans, supervise collections of major accounts, review of aging reports and approval of write-offs.
Front Office Management
Regular review of Front Office results in order to maximize room revenue.
Identify problem areas and initiate solutions.
Community Relations
Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.
Policies and Procedures
Assure that all Company policies and procedures are fully implemented throughout the hotel.
Qualifications
Education/Formal Training
A four-year college degree or equivalent education/experience
Experience
Previous experience as General Manager or Assistant General Manager at a similar size and type of hotel, previous experience as Department Head at same facility.
Knowledge/Skills
Requires advanced knowledge of the hospitality and business management fields.
Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
Must have excellent speech and written skills in order to communicate with managers, guests and employees.
Must have excellent literacy skills necessary for reports, policies and procedures.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have vision ability in order to visually inspect hotel.
Must have mobility to walk through the front and the back of the hotel.
Climbing approximately 20-30 steps 10% of the week.
Physically able to regularly inspect all areas of interior and exterior of facility.
Environment
General office and hotel environment
Benefits
Eligible to participate in Sage bonus plan
Unlimited paid time off
Medical, dental, & vision insurance
Eligible to participate in the Company's 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Salary USD $165,000.00 - USD $185,000.00 /Yr.
Front Office Manager
Irvine, CA Job
Why us?
The Embassy Suites Irvine Orange County Airport is in the heart of Orange County best known for our proximity to the Orange County Airport. Honoring the Southern California lifestyle, we are center to attractions like OC Great Park, Newport & Laguna Beach and Disneyland & California Adventure Parks! We pride ourselves on being committed to serving our guests from all walks of life.
We are an energetic, diverse and close nit team that has a blast creating extraordinary experiences for our guests and fellow associates.
The Perks:
Hilton Hotel discounts world wide
Medical, vision, and dental insurance (full time employees only)
401(k) (full time employees only)
Lunch daily
At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
Job Overview
Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
Responsibilities
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied.
Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue.
Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide guests with timely and efficient service.
Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintain a friendly, cheerful and courteous demeanor at all times.
Perform other duties as assigned, requested or deemed necessary by management.
Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service.
Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage.
Provide guest transportation as required by hotel's standard operating procedures.
Order all supplies and maintain inventory control minimizing unnecessary expenses.
Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
Provide weekly schedule for all Front Office Associates, posted by 3pm on Friday.
Responsible for covering/finding replacements for call-offs.
Ensure proper communication to subordinates on all hotel activities in a way that insures that guest needs are being met in a timely fashion.
Ensures all new hires are aware of all aspects of the hotel.
Ensure all associates are properly trained on Fosse along with all other systems/procedures that will help them provide our guests with quality service. Make sure all Front Desk Associates are SSM trained.
Provide motivation to the department.
Ensure all Front Office Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc…)
Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
Ensure the front desk is represented at each Safety Committee Meeting.
Participates in Hotel MOD program
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
Knowledge/Skills
Must have total understanding of all hotel front office procedures.
Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job.
Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read written forms of communication and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Work inside 95%Material/Equipment Used
Prolonged standing at indoor, thermostatically climate-controlled workstation.
Salary USD $68,640.00 - USD $70,000.00 /Yr.
Why us?
The Surfing Fox, located in The Pierside Hotel, is seeking a Host to join our team in serving guests with creativity and passion!
Work Where You Belong! California Cuisine with a side of Sunshine! Fresh, SoCal flavors with an ocean breeze. The clink of glasses on that first toast of the trip. That state of mind where everything just feels so…easy. That's what you'll find at The Surfing Fox. Built on a menu of fresh, local flavors, Santa Monica's newest restaurant blends the best of modern California and vintage surf culture.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Job Overview
Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.
Responsibilities
Meets arriving customers as they enter restaurant with cordial greeting.
Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.
Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.
Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant.
Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment.
Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number and signature.
Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management.
Distributes and accounts for all checks issued to servers for the shift by maintaining accurate written check issuance log for entire shift.
Counts all revenues received for the day, using calculator and balancing to cash register reports, immediately alerting management to discrepancies.
Balances and reconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department.
Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties.
Checks the proper set-up of tables and seating prior to opening.
Immediately reports in writing any maintenance or housekeeping discrepancies to management.
Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.
Knowledge/Skills
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.
Must be able to lift and carry trays and bus tubs weighing up to 10lbs.
Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.
Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.
Environment
Standing and walking during entire shift, including carrying, lifting and bending. Indoor environment.
Benefits
Medical, dental, & vision insurance
Paid time off
Eligible to participate in the Company's 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Maintenance Engineer
Pacifica Hotels Job In Hermosa Beach, CA
Pacifica Hotels is looking for a General Maintenance Engineer to join the team at Hotel Hermosa. The General Maintenance Engineer will be responsible for the corrective, preventative and emergency maintenance needs of the property.
Essential Functions and Responsibilities of the job include but are not limited to:
Essential Functions and Responsibilities of the job include but are not limited to:
• Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines
• Respond and attend to guest repair requests.
• Communicate with guests/customers/internal staff to resolve maintenance issues with little to no supervision.
• Perform preventive maintenance on guest rooms, public areas, tools and equipment, including cleaning and lubrication.
• Visually inspect tools, equipment, or machines.
• Carry equipment (e.g., tools, radio).
• Identify, locate, and operate all shut-off valves for equipment.
• Maintain maintenance inventory and requisition parts and supplies as needed.
• Ensure each day's activities and problems that occur are communicated to the other shifts using approved communication programs and standards.
• Demonstrate ability to read blueprints and schematics related to architectural, structural, electrical, plumbing and mechanical elements.
• Display above average engineering operations skills and strong general mechanical ability.
• Display proficiency in following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building management.
• Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks.
• Safely perform highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters - ensuring all methods, materials and practices meet company standards and Local and National codes - with little or no supervision.
• Troubleshoot and perform repairs to equipment and components commonly found within the property.
• Use the Lockout/Tagout system before performing any maintenance work.
• Display advanced knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs.
• Display basic ability to repair or replace both PVC and copper pipe (including soldering).
• Perform advanced troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems.
• Display the ability to train and mentor other engineers as necessary.
• Display ability to perform Engineer on Duty responsibilities, including readings and rounds.
• Demonstrate the ability to interface with external vendors and contractors by providing succinct and clear direction identifying issues / challenges and scheduling subsequent repairs as needed.
Health Benefits, Travel Perks & More
401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. Our client also encourages quarterly team building and giving back to the communities in which they work through regular volunteering and select charity promotions throughout the year.
Salary Range: $18.00-$20.00/hour
Housekeeping Supervisor, Full-Time
Pacifica Hotels Job In Manhattan Beach, CA
The Belamar Hotel, a Tapestry Collection by Hilton, is actively searching for a full-time Housekeeping Supervisor. The Housekeeping Supervisor will work closely with the housekeeping team to ensure rooms are cleaned to Pacifica Hotels standard. The ideal Housekeeping Supervisor will maintain a friendly, cheerful and courteous demeanor at all times.
Essential Functions and Responsibilities of the job include but are not limited to:
Adhere to Pacifica's Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests.
Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines
Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
Communicate effectively with guests and fellow team members.
Be proficient at all Housekeeping systems and processes.
Direct the housekeeping team and act as a liaison between housekeeping team and General Manager during absences of Executive Housekeeper
Clean guestrooms to Company standards
Follow Company policy for room amenities
Turn items left in guestrooms into Lost & Found.
Maintain complete security of keys checked Never leave property with a key.
Report any maintenance items that need immediate attention.
Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Perform other duties as assigned, requested or deemed necessary by management.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering and select charity promotions throughout the year.
Pay Range: $18.00 - $20.00/hour
Director of People Support (HR)
Pasadena, CA Job
Opportunity: Property Director of People Support
Lead human resource functions, including recruitment, training and development, benefit administration, and employee relations for the entire hotel, as well as serve as an effective member of the hotel executive committee. Work closely with the hotel General Manager and department leaders to ensure a positive culture throughout the hotel.
Potential Career Path
People Support Director - Regional Director of People Support - Corporate People Support Director
Essential Job Functions
Lead all aspects of the HR program within the hotel, such as interviewing, selecting, training, scheduling, coaching and supporting associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Coordinate with HHM centralized People Support functional teams to ensure benefits, compensation, leave of training and employee relations programs are effectively communicated and administered at the property level.
Lead an effective talent acquisition strategy including overseeing the full-cycle recruitment process; posting jobs, proactively sourcing candidates, interviewing and ensuring selection by hotel managers of the best qualified candidates.
Onboard new hires and separate team members consistent with established standards and applicable state, federal and local laws and regulations.
Perform employee relations activities related to creating a positive work culture, ensuring fairness in the workplace and unbiased assistance with associate issues and concerns. If concerns of harassment, discrimination, etc. arise, lead the internal investigation and review process.
Develop and/or implement training programs as needed to meet HHM and brand standards.
Lead a positive and performance-driven culture throughout the hotel.
If applicable, guide functions of direct report(s) in the People Support function of the hotel, which may include overseeing administrative components of the payroll process.
Follow sustainability guidelines and practices related to HHM's EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
Position Requirements
Bachelor's Degree in Human Resources or a related field preferred.
5-7+ years previous Human Resources experience, preferably in a hospitality setting.
Human Resource certification and/or involvement in local hotel HR community preferred.
Work Environment and Context
Work schedule varies and may include working on holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 15 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us
Nestled in a prime location, Sheraton Pasadena Hotel seamlessly blends upscale comfort with modern convenience. Our hotel is ideally situated adjacent to both the Pasadena Convention Center and the Pasadena Civic Auditorium for quick access to events. You'll love being walking distance from abundant shopping, dining and entertainment in Old Town. For adventures that'll take you beyond a short walk, we offer a complimentary local area shuttle to the city's landmarks, including the Rose Bowl. Stay connected with our full-service, 24-hour business center offering complimentary high-speed Wi-Fi. Keep in shape with cardio and weight training equipment at the modern Sheraton Fitness. Make yourself comfortable and relax on our plush beds while watching your TV or upgrade to a suite for extra space to spread out. After a busy day, enjoy California-style dining at the Restaurant Soleil, then lounge by the heated outdoor swimming pool. Experience an excellent stay at Sheraton Pasadena Hotel.
This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Supervisor Restaurant
Santa Monica, CA Job
Why us?
The Surfing Fox, located in The Pierside Hotel, is seeking a Restaurant Supervisor to join our team in serving guests with creativity and passion!
Work Where You Belong! California Cuisine with a side of Sunshine! Fresh, SoCal flavors with an ocean breeze. The clink of glasses on that first toast of the trip. That state of mind where everything just feels so…easy. That's what you'll find at The Surfing Fox. Built on a menu of fresh, local flavors, Santa Monica's newest restaurant blends the best of modern California and vintage surf culture.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Job Overview
Assist Restaurant Manager in all phases of restaurant operations. Responsible for complete restaurant operation in absence of manager.
Responsibilities
Monitor servers, runners, and other restaurant associates and ensure adherence to all service standards and SOPs, including inspecting staff for correct, clean, complete uniform, clean polished shoes, name tag and general appearance standards.
Supervise service of guests, being watchful of signals from guests in need of service.
Assist manager to establish and monitor side-work duty completion.
Maintain bank to SOP, keep it balanced and secure at all times.
Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage.
Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
Communicate daily with restaurant manager with regard to special events, house counts, etc.
Assist restaurant managers in conducting menu classes and taste panels.
Qualifications
Education/Formal Training
High school education or equivalent.
Experience
Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).
Knowledge/Skills
Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management.
Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, and schedules.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs.
Bending -Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies.
No kneeling required.
Mobility -95% of shift covering all areas of outlets supervising.
Continuous standing to assist at hostess station -minimal stationary standing. Climbing stairs -varies by location.
No driving required.
Environment
Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen
Benefits
Medical, dental, & vision insurance
Paid time off
Eligible to participate in the Company's 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Salary USD $25.00 - USD $27.00 /Hr.
Night Desk Clerk
Pacifica Hotels Job In Anaheim, CA
Pacifica Hotels is searching for a part-time Night Desk Clerk to join the team at Residence Inn Anaheim Hills Yorba Linda The Night Desk Clerk will be responsible for closing hotel books at night, while assisting our guests efficiently, courteously, and professionally in all front office related functions including reservations.
Essential Functions and Responsibilities of the job include but are not limited to:
• Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines
• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC's reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
• Run night audit final after ensuring all revenues are in balance nightly.
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.
Salary Range: $20.00 - $21.00/hour
Hotel Housekeeper / Room Attendant
Thousand Oaks, CA Job
Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays
Company-matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
JOB OVERVIEW - HOUSEKEEPER/ROOM ATTENDANT
Some of our guests love being on the road but many travelers miss the comforts of home. The goal of our Housekeeping team is to make our hotel feel like just that, a home! As a Housekeeper, your contribution helps ensure our guests have a comfortable, productive and memorable stay.
A TYPICAL DAY:
Wipe all surfaces, dust and vacuum each guest room adhering to our brand standards.
Change linens, make beds and restock all guest room supplies.
Clean bathrooms, remove trash and carry out green practices as trained by the hotel.
Greet and assist guests that you encounter during your shift with a friendly smile.
Clean multiple rooms each day.
Support our maintenance team by reporting any broken, defective or missing items.
Support the goals of the hotel through teamwork and collaboration with all departments.
REQUIREMENTS:
Previous cleaning, janitorial or customer service experience is a plus, but not required. To be successful in this role, you need basic verbal and written communication skills. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25 pounds. You must also be able to stand and walk for an entire shift and perform repetitive motions. Applicants must be available to work weekends and holidays.
POTENTIAL CAREER PATH:
Meeting Room Attendant or Housekeeping Inspector - Housekeeping Supervisor
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
Director of Engineering
Pasadena, CA Job
Opportunity: Director of Engineering
Manage general and preventative maintenance functions to ensure guest service and sustainability standards are achieved and maintained throughout the hotel structure.
Potential Career Path
Area Chief Engineer - Regional Director of Engineering
Essential Job Functions
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Maintain the hotel R&M budget.
Conduct room inspections, and identify repair needs.
Manage and coordinate bids, quotes and contracts for 3rd party vendors.
Oversee small projects, or PIPS, and manage and report on the work progress.
Install or repair sheet rock and other wall coverings.
Paint designated areas and items.
Install and replace basic electrical fixtures. Replace light switches, receptacles, light bulbs, and fixtures.
Install, replace, and program televisions.
Perform minor plumbing functions.
Replace and repair heating and cooling pumps as well as preventative maintenance on units.
Troubleshoot and repair kitchen equipment.
Perform preventative maintenance on a scheduled basis and complete work orders as necessary; keep accurate records of PMs on all rooms and equipment.
Maintain the building exterior and “curb appeal” of entire hotel grounds
Refurbish, paint and finish furniture and fixtures as needed.
Test, examine, and maintain hotel's life safety systems to ensure they are 100% operational at all times.
Maintain repair and preventive maintenance records and coordinate compliance of service contracts.
Perform and maintain work to local, state and Federal codes.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM's EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
Provide weekly updates to the Corporate or Regional Director of Engineering.
Position Requirements
High School diploma and/or trade school course work in related field preferred.
Previous supervisory engineer/maintenance experience required or equivalent training.
Certifications may be required.
Work Environment and Context
Work schedule varies and may include working on holidays and weekends or alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, climbing, stooping, kneeling or crouching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us
Nestled in a prime location, Sheraton Pasadena Hotel seamlessly blends upscale comfort with modern convenience. Our hotel is ideally situated adjacent to both the Pasadena Convention Center and the Pasadena Civic Auditorium for quick access to events. You'll love being walking distance from abundant shopping, dining and entertainment in Old Town. For adventures that'll take you beyond a short walk, we offer a complimentary local area shuttle to the city's landmarks, including the Rose Bowl. Stay connected with our full-service, 24-hour business center offering complimentary high-speed Wi-Fi. Keep in shape with cardio and weight training equipment at the modern Sheraton Fitness. Make yourself comfortable and relax on our plush beds while watching your TV or upgrade to a suite for extra space to spread out. After a busy day, enjoy California-style dining at the Restaurant Soleil, then lounge by the heated outdoor swimming pool. Experience an excellent stay at Sheraton Pasadena Hotel.
This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Office Coordinator
Pacifica Hotel Company Job In Aliso Viejo, CA
Pacifica Hotels is actively seeking a dynamic Office Coordinator to join their home office team! The Office Coordinator will be responsible for the smooth, effective operation of the front desk and public and communal areas throughout the home office.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES OF THE JOB INCLUDE, BUT ARE NOT LIMITED TO:
* Greet, acknowledge and assist visitors upon arrival to the office.
* Manage incoming/outgoing mail and deliveries.
* Manage incoming/outgoing office email communications and phone calls.
* Establish and manage inventories for the kitchen and mail room.
* Monitor and coordinate meeting room calendars
* Monitor, respond to and log gift certificate requests.
* Monitor and respond to *********************** emails. Direct inquiries to appropriate department.
* Assist with special projects and assignments in the home office.
* Assist with processing invoices, related to home office operations.
* Maintain an eye for detail and ensure that all public and communal areas are tidy and well organized.
* General office tasks as needed, including copying, faxing, scanning and filing.
* Support other administrative staff as needed during their absence.
QUALIFICATIONS:
* Strong written and verbal communication skills.
* Excellent organizational and time management skills.
* Great customer service and interpersonal skills.
* Friendly, service-oriented personality.
* Keen attention to detail.
KNOWLEDGE/EDUCATION/ EXPERIENCE:
* Professionalism and confidentiality are essential, with a strong commitment to providing outstanding customer service.
* Outstanding knowledge of business English, spelling and punctuation, office practices and procedures.
* Demonstrated proficiency in using MS Office products such as Word, Excel, and Outlook.
SKILLS/ABILTIES/ OTHER REQUIREMENTS
* Ability to consistently display courtesy, etiquette, and enthusiasm on the phone and in person
* Ability to be pro-active, take initiative and work autonomously
* Strong organizational skills with the ability to maintain comprehensive and cohesive records
* Must possess the ability to work under pressure and meet deadlines
* Ability to write and communicate in a professional manner
* Ability to shift focus from big picture to "getting things done" as necessary
* Ability to operate and trouble-shoot general office equipment (e.g., copier, fax, etc.)
* Ability to adjust schedule, work overtime and be present during the changing business needs
PHYSICAL REQUIREMENTS:
Standing, sitting, walking, use of keyboards (sometimes for long periods of time). Lifting up to 25 lbs.
Pay Range: $19-$21/hour
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Busser
Pacifica Hotels Job In Marina del Rey, CA
Jamaica Bay Inn is actively searching for a Busser to join the team! The Busser will be responsible for setting up, maintaining and breaking down equipment and materials for The Beachside Restaurant. This position is a seasonal opening.
Essential Functions and Responsibilities of the job include but are not limited to:
• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to restaurant and hotel guests.
• Communicate effectively with guests and fellow team members.
• Clear dishes, glasses and silverware from the table after guests leave. Wipe down and reset the table for the next guests.
• Scrape the dishes, separate the silver, stack the dishes and take them in a tub or cart to the kitchen/dishwashing area.
• Clean dining area: Wash tables and chairs, and dust. Vacuum or mop at end of day.
• Assist with maintaining cleanliness of restaurant/kitchen to Company standards and all health codes at all times.
• Adhere to food safety requirements.
• Report any missing/found articles or equipment/property damage to the Housekeeping Supervisor.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department, restaurant and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.
***Management retains the discretion to add or change the duties of the position at any time. ***
Skills/Abilities/Other Requirements: Ability to communicate with guests, management and fellow team members to their understanding. Ability to prioritize, organize and make good judgments. Dependable.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.
Pay Range: $17.28-$18.00 per hour
Bartender - Part Time
Pacifica Hotel Company Job In Marina del Rey, CA
Marina del Rey Hotel is actively searching for Bartenders to join the team! Bartenders will be responsible for courteously and efficiently waiting on guests while creating and serving alcoholic and non-alcoholic beverages. The ideal Bartender will maintain a friendly and cheerful demeanor while providing personalized service to guests.
Situated in a scenic waterfront location on the world's largest manmade small-craft harbor, the luxury Marina del Rey Hotel invites guests to unwind and indulge in equal balance. Whether you are here for business or leisure, we can ensure that your needs will not only be met, but exceeded at every turn, from our new guest rooms and suites, many of which overlook the dazzling marina, to our delightful dining at SALT Restaurant & Bar. Enjoy our infinity pool and spa that also overlook the beautiful marina
Core functions of the position, but are not limited to the following;
* Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to guests.
* Communicate effectively with guests and fellow team members.
* Cheerfully wait on guests, make recommendations and up sell.
* Create and serve beverages.
* Process all cash and charge transactions according to house procedures.
* Stock side station with garnishments, bar mats, mixers, ice and jiggers.
* Assist Food and Beverage Manager with stocking beverages and mixes.
* Stock beverages and mixes for next shift.
* Close checks and run reports at the end of shift.
* Maintain clean bar tables, chairs, stools and counter surface at all times.
* Adhere to food safety requirements.
* Report any missing/found articles or equipment/property damage to the Housekeeping Supervisor.
* Provide assistance to other team members and departments to contribute to the best overall performance of the department, restaurant and hotel.
* Perform other duties as assigned, requested or deemed necessary by management.
Health Benefits, Travel Perks & More
401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.
Salary Range: $17.28-$18.00/hr.
Night Auditor - Part Time
Pacifica Hotel Company Job In Los Angeles, CA
Pacifica Hotels is searching for a Night Auditor to join the team at The Kinney Venice Beach. The Night Auditor will be responsible for assisting guests in all guest services related functions. The Night Auditor will also be responsible for closing hotel books at night by running night audit final after insuring all revenues are in balance nightly.
Core functions of the position, but are not limited to the following;
* Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
* Communicate effectively with guests and fellow team members.
* Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
* Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
* Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
* Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC's reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
* Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
* Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
* Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
Health Benefits, Travel Perks & More
401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering and select charity promotions throughout the year.
Salary: $21.00 - $21.59/hour