Customer Care Specialist jobs at Pacifi - 355 jobs

We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records. Responsibilities * Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times * Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service * Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities * Present a professional, confident and enthusiastic image to develop trusting relationships with all customers * Effectively manage customer account data which includes setting up new accounts and maintaining related data Why join the Suburban Propane team? We value you as a part-time team member and will provide you with competitive pay and annual incentive potential, 401(k) Retirement Savings & Investment Plan with Company Match, paid time off including holidays, and generous employee discounts on products and services. For eligibility and a full list of our benefit offerings please visit ****************************************** $18.50 - $23.00 an hour dependent on experience This position may be eligible for overtime pay based on business needs. Qualifications * Minimum of 3 years of experience in a customer service role * Minimum of a High School diploma or GED preferred * Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports * Ability to multi-task and prioritize assignments in a team environment Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) Suburban Commitment - showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares - highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane - promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit ************************ It's an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future! Applications will be accepted until the position is filled. As part of our pre-employment hiring process, background checks and drug screens are performed. For more information about our hiring process, please visit: **************************************************** At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance. In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here: *************************************************************

We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records. Responsibilities • Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times • Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service • Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities • Present a professional, confident and enthusiastic image to develop trusting relationships with all customers • Effectively manage customer account data which includes setting up new accounts and maintaining related data Why join the Suburban Propane team? We value you as a part-time team member and will provide you with competitive pay and annual incentive potential, 401(k) Retirement Savings & Investment Plan with Company Match, paid time off including holidays, and generous employee discounts on products and services. For eligibility and a full list of our benefit offerings please visit ****************************************** $18.50 - $23.00 an hour dependent on experience This position may be eligible for overtime pay based on business needs. Qualifications • Minimum of 3 years of experience in a customer service role • Minimum of a High School diploma or GED preferred • Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports • Ability to multi-task and prioritize assignments in a team environment Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) Suburban Commitment - showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares - highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane - promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit ************************ It's an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future! Applications will be accepted until the position is filled. As part of our pre-employment hiring process, background checks and drug screens are performed. For more information about our hiring process, please visit: **************************************************** At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance. In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here: ************************************************************* We can recommend jobs specifically for you! Click here to get started.

Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus. People First, Excellence Always CSI#: 1547 Station Address: 3645 Rio Rd. Carmel, CA 93923 Job Expectations: Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. Maintain neat appearance and good personal hygiene in compliance with CSI image standards. Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately. Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures Follow federal law and company standards on carding customers for all age restricted products sold at the stations. Work professionally with vendors and contractors. Regular and punctual attendance is expected. Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products Essential Functions: Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment. Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently. Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed. Actively promote store specials and other marketing programs. Cross-check price of delivered goods for accuracy. Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store. Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only) May perform other duties as assigned by management. Requirement/Qualifications: Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters. Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays. Strong attention to detail. Ability to handle challenging situations professionally and exercise exceptional judgement. Ability to work both independently and in team settings. Must possess required up-to-date food handling certificates, as required by law (in specific locations only). Cooking/Restaurant experience preferred Supervisor Responsibilities: This position has no supervisory responsibilities Travel: Rare, limited to required training and coverage for nearby stations. Physical Demands Include but are not limited to: Ability to stand and walk for long periods of time on hard and uneven surfaces. Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity. Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. Periodic exposure to all outdoor conditions during daylight hours. Moderate exposure to walk-in coolers and freezers at 34 F or lower. Frequent handwashing and attention to personal cleanliness standards. Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions. Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers. The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. USA based job position Visas will not be granted Benefits: Full-time & Part-time shifts available Direct Deposit with competitive weekly pay Health & Wellness packages available for purchase Education reimbursement program Shift Differential Pay for select shifts and job titles Management Bonus Program Loyalty Service time Program Commuter benefit Program Compensation Range: $18.75 - $19.75 Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************.

We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records. Responsibilities • Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times • Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service • Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities • Present a professional, confident and enthusiastic image to develop trusting relationships with all customers • Effectively manage customer account data which includes setting up new accounts and maintaining related data Why join the Suburban Propane team? We value you as a part-time team member and will provide you with competitive pay and annual incentive potential, 401(k) Retirement Savings & Investment Plan with Company Match, paid time off including holidays, and generous employee discounts on products and services. For eligibility and a full list of our benefit offerings please visit ****************************************** $17.60 - $23.00 an hour (dependent on experience) This position may be eligible for overtime pay based on business needs. Qualifications • Minimum of 3 years of experience in a customer service role • Minimum of a High School diploma or GED preferred • Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports • Ability to multi-task and prioritize assignments in a team environment Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) Suburban Commitment - showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares - highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane - promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit ************************ It's an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future! Applications will be accepted until the position is filled. As part of our pre-employment hiring process, background checks and drug screens are performed. For more information about our hiring process, please visit: **************************************************** At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance. In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here: *************************************************************

About Us We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems. Job Summary The Customer Service Representative will follow up on existing accounts and customer service calls. This position ensures our customers know their business is appreciated and that their needs and concerns are our upmost priority. This will be measured by retaining a greater percentage of our customer base, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value. Essential Duties & Responsibilities • Gain insight into our service performance • Document, with accuracy, customer responses and your impressions from these visits • Perform site surveys and other types of checks to ensure our quality • Present new technology and enhanced PM services when given the chance • Report all findings, customer opinions, pictures, and results to company leadership • Monitor all maintenance data to proactively respond to situations before the customer calls us • Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team. • Perform other duties as assigned. Qualifications • Bachelor's degree is preferred • 2+ years Customer Service experience required. • Advanced MS Word, Excel, Outlook, and PowerPoint skills • Mechanical aptitude is preferred • Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor. • The ability to solve problems and act with appropriate urgency • Must have a valid driver's license. #Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Notice to Prospective Employees Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent. Geographic Disclosure Compensation Range: $26 - $29 per hour Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Burrtec Waste Industries, Inc. is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization. We have the following position: Customer Service Representative SALARY RANGE: $22.05/hour - $24.30/hour Provides a variety of customer service duties by interacting, servicing, and consulting with customers via telephone or face-to-face. ESSENTIAL DUTIES Assist customers by starting new accounts and canceling or changing service levels and answering basic service related questions Effectively communicate the various commercial and industrial services available and the cost associated with the service Start and/or discontinue service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into the in-house system Follow proper phone etiquette and procedures in accordance with Burrtec's guidelines Utilize the in-house system on a consistent basis to enter information into the remarks field regarding service/account status Provide resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints Assist walk in customers, processes / post payments and performs cash register functions Generate work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups Resolve billing disputes and effectively interprets and explains account history Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges Perform suppress billing functions Handle return mail by gathering accurate customer information and resubmitting the bill Process returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly Print invoices that have been generated Process refund request according to procedures and brings them to a “0” balance Experienced in debt collections with a focus on account follow-up and resolution of past-due balances Skilled in contacting customers regarding delinquent accounts and negotiating payment arrangements Ensures compliance with company policies and applicable regulations throughout the collections process Audits credit balances The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned; or the scope of the job may change as necessitated by business demands. KNOWLEDGE, SKILLS, AND ABILITIES: Strong customer service orientation coupled with interpersonal skills which demonstrates a strong concern for satisfying the customer. Good oral and written communication skills. Good listening skills and ability to elicit information. Ability to establish and maintain an effective, professional and calm working relationships with customers and co-workers. Flexible and have ability to handle multiple tasks. Detail oriented and have concern for quality. Computer Skills and ability to operate a 10-Key are required. Ability to learn and correctly interpret and apply policies and procedures. Ability to calculate change and file alpha & numeric documents. Demonstrates professionalism while maintaining positive and respectful customer relationships Strong attention to detail and organizational skills to manage multiple accounts effectively Maintains a positive attitude TRAINING AND EXPERIENCE: Previous customer service experience, required Previous call center experience, preferred PHYSICAL: Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain. Hearing sufficient to understand conversations, both in person and on the telephone. Ability to work on Microsoft Office (Excel and Word), 10-Key calculator, and FAX machine. WORKING CONDITIONS: Will work in an office environment and have daily contact with the public. We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance, and holidays/vacation/PSL.

Job Description Burrtec Waste Industries, Inc. is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization. We have the following position: Customer Service Representative SALARY RANGE: $22.05/hour - $24.30/hour Provides a variety of customer service duties by interacting, servicing, and consulting with customers via telephone or face-to-face. ESSENTIAL DUTIES Assist customers by starting new accounts and canceling or changing service levels and answering basic service related questions Effectively communicate the various commercial and industrial services available and the cost associated with the service Start and/or discontinue service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into the in-house system Follow proper phone etiquette and procedures in accordance with Burrtec's guidelines Utilize the in-house system on a consistent basis to enter information into the remarks field regarding service/account status Provide resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints Assist walk in customers, processes / post payments and performs cash register functions Generate work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups Resolve billing disputes and effectively interprets and explains account history Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges Perform suppress billing functions Handle return mail by gathering accurate customer information and resubmitting the bill Process returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly Print invoices that have been generated Process refund request according to procedures and brings them to a “0” balance Experienced in debt collections with a focus on account follow-up and resolution of past-due balances Skilled in contacting customers regarding delinquent accounts and negotiating payment arrangements Ensures compliance with company policies and applicable regulations throughout the collections process Audits credit balances The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned; or the scope of the job may change as necessitated by business demands. KNOWLEDGE, SKILLS, AND ABILITIES: Strong customer service orientation coupled with interpersonal skills which demonstrates a strong concern for satisfying the customer. Good oral and written communication skills. Good listening skills and ability to elicit information. Ability to establish and maintain an effective, professional and calm working relationships with customers and co-workers. Flexible and have ability to handle multiple tasks. Detail oriented and have concern for quality. Computer Skills and ability to operate a 10-Key are required. Ability to learn and correctly interpret and apply policies and procedures. Ability to calculate change and file alpha & numeric documents. Demonstrates professionalism while maintaining positive and respectful customer relationships Strong attention to detail and organizational skills to manage multiple accounts effectively Maintains a positive attitude TRAINING AND EXPERIENCE: Previous customer service experience, required Previous call center experience, preferred PHYSICAL: Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain. Hearing sufficient to understand conversations, both in person and on the telephone. Ability to work on Microsoft Office (Excel and Word), 10-Key calculator, and FAX machine. WORKING CONDITIONS: Will work in an office environment and have daily contact with the public. We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance, and holidays/vacation/PSL.

The Customer Experience Representative (Tier I, II, or III depending on experience and qualifications) serves as a key advocate for Athens Services, reflecting our commitment to exceptional customer care and sustainable community solutions. Reporting to the Customer Experience Supervisor, this role focuses on building meaningful connections, addressing inquiries, resolving concerns, and providing tailored solutions. Guided by our vision of delivering excellence and fostering trust, the ideal candidate is a proactive problem solver dedicated to enhancing customer satisfaction and creating lasting positive impressions. Job Description Essential Job Functions Customer Engagement: Deliver exceptional service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction through personalized interactions. Customer Onboarding: Assist new customers in setting up services, explaining features, and offering guidance on optimizing their experience. Problem Solving: Work with customer profiles to understand needs, identify challenges, and provide alternative solutions. Billing and Payments: Support customers with billing inquiries, payments, and enrollment in payment options, including upselling value-added services where applicable. Upselling and Advocacy: Educate customers on additional services, resolving concerns, and offering service enhancements tailored to their needs. Documentation: Maintain accurate and detailed notes on customer interactions in the database, ensuring seamless follow-up and service continuity. Team Collaboration: Act as a resource for internal teams, including sales and operations, by providing customer insights and feedback. Knowledge Enhancement: Stay up to date on company policies, services, and systems through mandatory training and continuous learning opportunities. Community Representation: Represent the company at city events, fostering relationships and promoting a positive brand image. Embody the Right Mindset: Maintain a customer-first attitude, prioritizing satisfaction and long-term loyalty. Bring patience, resilience, and emotional intelligence to every interaction. Embrace continuous learning and personal development to stay ahead in customer service best practices. Tiers and Skill Progression Tier I - Customer Experience Representative I Handles standard customer service transactions including: Bulky item requests Payment processing (e.g., WebPak, masking calls) Creating service requests and work orders Basic documentation and account maintenance Customer complaints and escalations following procedure (e.g., RTM, Code Red) Adheres to standard call handling procedures and quality assurance Processes digital requests (bulky, CS, graffiti, illegal dumping portals, chats, social media) Supports lobby operations and safety audits Submits basic adjustments (e.g., late fees, declined charges) Tier II - Customer Experience Representative II Includes all Tier I responsibilities, plus: Advanced residential account maintenance and billing Proficient in company systems with emphasis on proration and workflow efficiency Handles more complex digital requests (e.g., service level changes, LA changes, CS quality) Submits intermediate account adjustments such as back billing Tier III - Customer Experience Representative III Includes all Tier I and II responsibilities, plus: Advanced billing and account maintenance for commercial customers Performs complex system tasks such as setting up SEDs Manages Temp/Perm service requests per policy Handles advanced digital requests including roll-off services Submits complex account adjustments (e.g., ownership changes) Required Qualifications 1-2 years of experience in a high-volume call center environment High School Diploma or GED Strong multitasking abilities and attention to detail Excellent verbal, written, and presentation skills Proficient at building trust and understanding customer needs Customer-focused with active listening skills Typing speed of at least 45 WPM and data entry proficiency Proficiency with Microsoft Office Preferred Qualifications Bilingual English/Spanish Bachelor's degree in Communications or related field Experience in the waste or transportation industry Physical/Environmental Demands: Physical: Sitting, seeing, hearing and speaking Problem solving, oral/written communication, analytical ability, calculating, concentration, & interpersonal abilities continuously. Eye/hand coordination, fingering (typing), handling, & wrist motion continuously. Standing & walking frequently. Bending, reaching, and stretching occasionally. Environmental: Exposure to dust, smoke, fumes, odors, & noise occasionally. Exposure to grease, oil, chemicals, & wet conditions occasionally. Works inside only. Position considered office only. Benefits: Comprehensive benefit package Medical, Dental, Vision 401K & Profit Sharing Employee Assistance Program Life Insurance Paid Vacation and Sick Time Recognition programs Professional development learning Benefits: Competitive wages Comprehensive benefit package Medical, Dental, Vision 401K Life Insurance Paid Vacation and Sick Time Career plan Recognition programs Professional development learning An exceptional work environment Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran

Job Description The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process. Job Responsibilities: Greet customers professionally and in a timely manner, ensure a high degree of customer service excellence with a warm reception and offer customer comfort items. Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members. Inform customer of repair process, insurance claim processing, payment procedures, repair techniques, and expected delivery date of repair. Communicate any customer expectations, complaints, service issues or other specific requirements learned from the customer or insurance carrier to Estimator and Center Leader. Capture the business for customers who walk through the door or call for an estimate by establishing customer confidence and trust in our abilities and company. This will include being knowledgeable of our certifications and insurance carrier partnerships. Follow-up on all Missed Opportunities Schedule appointments for the Estimator effectively ensuring accurate and timely calendar updates. Oversee processing of initial insurance assignments, customer contact/appointment verification. Ensure all “scheduled in” repairs are set up the day before to receive the customer: rental car arrangements, parts review, payment confirmations, create the CCC one file. Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills. Confirm customer information is accurate and complete for all communication needed. Ensure file is ready, vehicle is complete and “CSR Quality Control Checked” before customer is called for vehicle delivery. Daily audit of all Parts invoices posted in CCC Ensure Banking Transactions & Deposits are posted and completed accurately by deadline. Open mail daily and disperse appropriately including invoices and statements. Ensure lobbies clean and orderly, customer comfort areas stocked, marketing material available. Monitor and replenish office supplies and orders needed for the shop with Center Leader approval. Ensure Regulatory Documents, Permits are current, posted and filed appropriately at the shop. Ensure safety items are stocked such as first aid kits and safety glasses in the lobbies. Key Performance Metrics Customer Service Index Score 95%, Kept Informed, Net Promoter Score Educate the customer on the survey and ask to take the surveys with a monthly goal of 30%. Ask for the sale and schedule the repair: 75% Closing Ratio. Skills/Qualifications: Collision University Training required in first 6 months of employment. Basic Computer Skills are necessary to navigate company systems & communicate with customers. Must be able to multi-task in a high-paced environment with a flexible attitude. The ability to read, understand, and perform written instructions accurately and consistently and to work independently as well as with others in an organized manner. Behavioral Excellence Required: Perform all assigned responsibilities according to the Company Standard Operating Procedures. Adheres to the company's non-disclosure and confidentiality policies concerning customer information.

JOB TITLE: Customer Service Representative FLSA: Non-Exempt Salary: $20.00-$22.00 DOE Schedule: Full Time Monday-Friday 8am to 5pm Customer Service Representatives are responsible for providing high quality customer service to our external customers via providing information in response to inquiries about products, pricing, and other product related questions. They also manage and resolve customer general questions and problems, complaints, or concerns, as well as process orders received from customers through phone, email, internet and fax. Finally, they also work with other departments to resolve customer's questions or issues, and work with business partners to determine product availability, shipping pricing, problems, and tracking. PRIMARY DUTIES & RESPONSIBILITIES * Provide customers with answers to inquiries * Resolve customers problems or concerns by following company policy and using good judgment * Confer with customers by telephone, and email to provide information about products, product availability, shipping charges, tracking questions and/or other customer inquiries * Take or enter orders, cancel orders, track orders, or obtain details of complaints * Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken * Process orders received through the phone, email, fax, or the internet * Work with internal departments and external business partners to resolve customer issues * Enters accurate order notes that communicate actions and results * Demonstrates good judgment, tact, and diplomacy in dealing with customers, both external and internal * Other duties as assigned. EDUCATION & EXPERIENCE QUALIFICATIONS * High School diploma or equivalent * 1-2 years of demonstrated customer service experience in a call center environment taking incoming calls over the phone (preferred) JOB REQUIREMENTS * Must be able to work at a desk and have extended periods of sitting/standing * Requires repetitive movement and repeating the same physical or mental activities * Requires ability to talk and speak through the telephone * Requires speaking / reading English. BEHAVIORAL COMPETENCIES * Attention to detail and accuracy * Problem assessment and problem solving * Flexibility to multitask and shift priorities when needed * Customer service oriented * Automotive industry interest TECHNICAL COMPETENCIES * Basic to intermediate proficiency with MS Office to include: Excel, Word, Outlook, instant messaging, and internet navigation * E-commerce experience a plus * Computer savvy with ability to enter information with high accuracy and navigate comfortably through various software program. We offer a full benefits package for eligible employees including: * Medical, dental, and health insurance * 401k with company match & immediate vesting * PTO (Paid Time Off) * Short term and Long-Term Disability * Life Insurance and more! Aftermarket Performance Group (APG) is a fast-growing leader in the automotive enthusiast industry. The company is divided into two divisions - Truck and Off-road and Automotive. The Truck and Off-road division focus on the wholesale distribution and direct-to-consumer segments within diesel performance (Premier Performance Products, Truck Tech), Jeep and Off-road (Northridge4x4), Off-road Truck (Stage 3 Motorsports, TrailRecon, PRL Motorsports, Adams Driveshaft), and Manufacturing/Proprietary Brands (Grimm Off-road). The Automotive division includes Wholesale (Launch Distribution), compact performance (RallySport Direct, SubiSpeed, FTSpeed) and Manufacturing/Proprietary Brands. Candidates must pass a pre-employment background check, and a drug test where applicable, for safety related positions upon hire (please note, not all charges disqualify you from employment). APG is an equal opportunity employer. This job description is subject to change without notice. This description is intended to explain the general nature and level of work being performed by people assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of people in this position. Monday-Friday 8:00am-5:00pm 40 Hours Per Week

JOB TITLE: Customer Service Representative FLSA: Non-Exempt Salary: $20.00-$22.00 DOE Schedule: Full Time Monday-Friday 8am to 5pm Customer Service Representatives are responsible for providing high quality customer service to our external customers via providing information in response to inquiries about products, pricing, and other product related questions. They also manage and resolve customer general questions and problems, complaints, or concerns, as well as process orders received from customers through phone, email, internet and fax. Finally, they also work with other departments to resolve customer's questions or issues, and work with business partners to determine product availability, shipping pricing, problems, and tracking. PRIMARY DUTIES & RESPONSIBILITIES Provide customers with answers to inquiries Resolve customers problems or concerns by following company policy and using good judgment Confer with customers by telephone, and email to provide information about products, product availability, shipping charges, tracking questions and/or other customer inquiries Take or enter orders, cancel orders, track orders, or obtain details of complaints Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Process orders received through the phone, email, fax, or the internet Work with internal departments and external business partners to resolve customer issues Enters accurate order notes that communicate actions and results Demonstrates good judgment, tact, and diplomacy in dealing with customers, both external and internal Other duties as assigned. EDUCATION & EXPERIENCE QUALIFICATIONS High School diploma or equivalent 1-2 years of demonstrated customer service experience in a call center environment taking incoming calls over the phone (preferred) JOB REQUIREMENTS Must be able to work at a desk and have extended periods of sitting/standing Requires repetitive movement and repeating the same physical or mental activities Requires ability to talk and speak through the telephone Requires speaking / reading English. BEHAVIORAL COMPETENCIES Attention to detail and accuracy Problem assessment and problem solving Flexibility to multitask and shift priorities when needed Customer service oriented Automotive industry interest TECHNICAL COMPETENCIES Basic to intermediate proficiency with MS Office to include: Excel, Word, Outlook, instant messaging, and internet navigation E-commerce experience a plus Computer savvy with ability to enter information with high accuracy and navigate comfortably through various software program. We offer a full benefits package for eligible employees including: Medical, dental, and health insurance 401k with company match & immediate vesting PTO (Paid Time Off) Short term and Long-Term Disability Life Insurance and more! Aftermarket Performance Group (APG) is a fast-growing leader in the automotive enthusiast industry. The company is divided into two divisions - Truck and Off-road and Automotive. The Truck and Off-road division focus on the wholesale distribution and direct-to-consumer segments within diesel performance (Premier Performance Products, Truck Tech), Jeep and Off-road (Northridge4x4), Off-road Truck (Stage 3 Motorsports, TrailRecon, PRL Motorsports, Adams Driveshaft), and Manufacturing/Proprietary Brands (Grimm Off-road). The Automotive division includes Wholesale (Launch Distribution), compact performance (RallySport Direct, SubiSpeed, FTSpeed) and Manufacturing/Proprietary Brands. Candidates must pass a pre-employment background check, and a drug test where applicable, for safety related positions upon hire (please note, not all charges disqualify you from employment). APG is an equal opportunity employer. This job description is subject to change without notice. This description is intended to explain the general nature and level of work being performed by people assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of people in this position. Monday-Friday 8:00am-5:00pm 40 Hours Per Week

The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process. Job Responsibilities: Greet customers professionally and in a timely manner, ensure a high degree of customer service excellence with a warm reception and offer customer comfort items. Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members. Inform customer of repair process, insurance claim processing, payment procedures, repair techniques, and expected delivery date of repair. Communicate any customer expectations, complaints, service issues or other specific requirements learned from the customer or insurance carrier to Estimator and Center Leader. Capture the business for customers who walk through the door or call for an estimate by establishing customer confidence and trust in our abilities and company. This will include being knowledgeable of our certifications and insurance carrier partnerships. Follow-up on all Missed Opportunities Schedule appointments for the Estimator effectively ensuring accurate and timely calendar updates. Oversee processing of initial insurance assignments, customer contact/appointment verification. Ensure all “scheduled in” repairs are set up the day before to receive the customer: rental car arrangements, parts review, payment confirmations, create the CCC one file. Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills. Confirm customer information is accurate and complete for all communication needed. Ensure file is ready, vehicle is complete and “CSR Quality Control Checked” before customer is called for vehicle delivery. Daily audit of all Parts invoices posted in CCC Ensure Banking Transactions & Deposits are posted and completed accurately by deadline. Open mail daily and disperse appropriately including invoices and statements. Ensure lobbies clean and orderly, customer comfort areas stocked, marketing material available. Monitor and replenish office supplies and orders needed for the shop with Center Leader approval. Ensure Regulatory Documents, Permits are current, posted and filed appropriately at the shop. Ensure safety items are stocked such as first aid kits and safety glasses in the lobbies. Key Performance Metrics Customer Service Index Score 95%, Kept Informed, Net Promoter Score Educate the customer on the survey and ask to take the surveys with a monthly goal of 30%. Ask for the sale and schedule the repair: 75% Closing Ratio. Skills/Qualifications: Collision University Training required in first 6 months of employment. Basic Computer Skills are necessary to navigate company systems & communicate with customers. Must be able to multi-task in a high-paced environment with a flexible attitude. The ability to read, understand, and perform written instructions accurately and consistently and to work independently as well as with others in an organized manner. Behavioral Excellence Required: Perform all assigned responsibilities according to the Company Standard Operating Procedures. Adheres to the company's non-disclosure and confidentiality policies concerning customer information.

ThompsonGas is the nation's fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you're doing it - then ThompsonGas is for you! ThompsonGas is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality. This is an onsite position. Major Job Duties: Handle inbound calls by asking probing questions to uncover sales and service opportunities Evaluate sales methods and company programs to meet current customer needs and develop potential business leads Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up Handle each call with a high level of professionalism, warmth and eagerness Possess a working knowledge of all ThompsonGas products and service offerings Hold a thorough understanding of policies and procedures related to safety, product delivery and service Provide timely and accurate information on customer order status Lead outbound calling operations in effort to collect from past due customers Enter and update customer account information in CARGAS and MPX systems Process billing payments for walk-in customers Responsible for processing driver daily paperwork Other duties and projects as assigned Education and Experience: Degree or equivalent experience required 3+ years of Customer Service experience (Call center experience preferred) Sales experience strongly preferred; ability to upsell products in highly competitive environment a must Previous experience with CARGAS and MPX systems preferred, but not required Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers Excellent computer skills including Microsoft office and data entry skills Ability to organize, multi-task and prioritize assignments in a fast-paced environment High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner Flexible to work OT and weekends as needed during busy season PERKS WITH US! Medical, Dental, Vision, and 401k with IMMEDIATE eligibility Disability and life insurance Paid time off that increases with tenure Daily Pay Option that offers great flexibility and financial control Employee training programs with career development/advancement opportunities Employee recognition program Quarterly bonus potential Paid maternity and parental leave benefits Tuition reimbursement program This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law. ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

ThompsonGas is the nation's fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you're doing it - then ThompsonGas is for you!ThompsonGas is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality. This is an onsite position. Major Job Duties: Handle inbound calls by asking probing questions to uncover sales and service opportunities Evaluate sales methods and company programs to meet current customer needs and develop potential business leads Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up Handle each call with a high level of professionalism, warmth and eagerness Possess a working knowledge of all ThompsonGas products and service offerings Hold a thorough understanding of policies and procedures related to safety, product delivery and service Provide timely and accurate information on customer order status Lead outbound calling operations in effort to collect from past due customers Enter and update customer account information in CARGAS and MPX systems Process billing payments for walk-in customers Responsible for processing driver daily paperwork Other duties and projects as assigned Education and Experience: Degree or equivalent experience required 3+ years of Customer Service experience (Call center experience preferred) Sales experience strongly preferred; ability to upsell products in highly competitive environment a must Previous experience with CARGAS and MPX systems preferred, but not required Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers Excellent computer skills including Microsoft office and data entry skills Ability to organize, multi-task and prioritize assignments in a fast-paced environment High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner Flexible to work OT and weekends as needed during busy season PERKS WITH US! Medical, Dental, Vision, and 401k with IMMEDIATE eligibility Disability and life insurance Paid time off that increases with tenure Daily Pay Option that offers great flexibility and financial control Employee training programs with career development/advancement opportunities Employee recognition program Quarterly bonus potential Paid maternity and parental leave benefits Tuition reimbursement program This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law. ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

ThompsonGas is the nation's fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you're doing it - then ThompsonGas is for you! ThompsonGas is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality. This is an onsite position. Major Job Duties: Handle inbound calls by asking probing questions to uncover sales and service opportunities Evaluate sales methods and company programs to meet current customer needs and develop potential business leads Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up Handle each call with a high level of professionalism, warmth and eagerness Possess a working knowledge of all ThompsonGas products and service offerings Hold a thorough understanding of policies and procedures related to safety, product delivery and service Provide timely and accurate information on customer order status Lead outbound calling operations in effort to collect from past due customers Enter and update customer account information in CARGAS and MPX systems Process billing payments for walk-in customers Responsible for processing driver daily paperwork Other duties and projects as assigned Education and Experience: Degree or equivalent experience required 3+ years of Customer Service experience (Call center experience preferred) Sales experience strongly preferred; ability to upsell products in highly competitive environment a must Previous experience with CARGAS and MPX systems preferred, but not required Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers Excellent computer skills including Microsoft office and data entry skills Ability to organize, multi-task and prioritize assignments in a fast-paced environment High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner Flexible to work OT and weekends as needed during busy season PERKS WITH US! Medical, Dental, Vision, and 401k with IMMEDIATE eligibility Disability and life insurance Paid time off that increases with tenure Daily Pay Option that offers great flexibility and financial control Employee training programs with career development/advancement opportunities Employee recognition program Quarterly bonus potential Paid maternity and parental leave benefits Tuition reimbursement program This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law. ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

ThompsonGas is the nation's fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you're doing it - then ThompsonGas is for you!ThompsonGas is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality. This is an onsite position. Major Job Duties: Handle inbound calls by asking probing questions to uncover sales and service opportunities Evaluate sales methods and company programs to meet current customer needs and develop potential business leads Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up Handle each call with a high level of professionalism, warmth and eagerness Possess a working knowledge of all ThompsonGas products and service offerings Hold a thorough understanding of policies and procedures related to safety, product delivery and service Provide timely and accurate information on customer order status Lead outbound calling operations in effort to collect from past due customers Enter and update customer account information in CARGAS and MPX systems Process billing payments for walk-in customers Responsible for processing driver daily paperwork Other duties and projects as assigned Education and Experience: Degree or equivalent experience required 3+ years of Customer Service experience (Call center experience preferred) Sales experience strongly preferred; ability to upsell products in highly competitive environment a must Previous experience with CARGAS and MPX systems preferred, but not required Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers Excellent computer skills including Microsoft office and data entry skills Ability to organize, multi-task and prioritize assignments in a fast-paced environment High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner Flexible to work OT and weekends as needed during busy season PERKS WITH US! Medical, Dental, Vision, and 401k with IMMEDIATE eligibility Disability and life insurance Paid time off that increases with tenure Daily Pay Option that offers great flexibility and financial control Employee training programs with career development/advancement opportunities Employee recognition program Quarterly bonus potential Paid maternity and parental leave benefits Tuition reimbursement program This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law. ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Inventor Gregory Taylor started work on this invention in 1976, with the goal of reducing the “average Joe's” electric bill. By 1995, Taylor had invented the KVAR™ Energy Controller (KEC) Unit, a one-of-a-kind cost saving tool and received his first U.S. Patent in August of that same year. (U.S. PATENT # 5,440,442) KVAR™ Energy Savings, Inc. (KVAR™ Corp.), a Florida State corporation, began manufacturing and distributing the KVAR Energy Controller (KEC) in 1995 Job Description Job Summary We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person. Responsibilities Listen, document, and help resolve conflicts with customers Answer questions or handle complaints from customers Field phone calls, emails, and chat requests Provide information to customers about order status and product queries Process customer orders/changes/returns according to established department policies and procedures Work closely with the credit department to resolve disputed credit items Qualifications Requirements and Qualifications High school diploma or equivalent Customer service experience a plus Experience with corporate phone systems or switchboard preferred Flexible schedule Additional Information All your information will be kept confidential according to EEO guidelines.

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Customer Service Representative I is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Idaho Public Utilities Commission requirements. The customer service center performs a variety of customer facing duties, is responsible to take a high volume of customer calls, respond to emails and website portal requests, process customer requests to turn on and off water and make payment plans. Primary Duties/Responsibilities: Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner. Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions. Responsible to achieve customer service metrics and satisfaction levels. Ensure all service orders are complete and entered into CC&B. Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.). Assist with routing new development for meter reading and entry into CC&B. As requested, participate in other initiatives such as, but not limited to, CC&B Upgrades, Web Upgrades, or other special projects at the direction of the Customer Service Supervisor, Manager or Director Qualifications Education/Experience/Background: High School Diploma/GED is required. 1-3 years of experience in a customer service center or equivalent Veolia work experience, preferably in a Regulated Utility. Knowledge/Skills/Abilities: Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner. Fine-tuned organizational, interpersonal, and problem solving skills to create positive interactions with customers. Strong communication (oral and written) and listening skills to understand the customer's situation and respond effectively by phone, email, in writing, or in person, in a helpful and professional manner. Practiced problem solving and critical thinking skills to determine solutions to a customer's problem resolving issues effectively. Ability to communicate escalated questions and or issues to the Lead CSR or Supervisor effectively. Demonstrates patience and politeness, especially when interacting with difficult or irate customers. Ability to work in a team environment in a cooperative and dependable manner in order to achieve internal customer satisfaction and meet company goals. Flexibility - ability to fill-in as needed to cover critical tasks/roles. Attention to detail in order to follow company processes and Commission rules. Integrity - ability to maintain confidentiality of customer information. Ability to prioritize and manage multiple competing work priorities successfully. Ability to function in the digital world, using computer, laptop, tablet, smartphone devices and software to communicate and perform and record work. Proficiency with Google Products. Additional Information Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Customer Service Representative I is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Idaho Public Utilities Commission requirements. The customer service center performs a variety of customer facing duties, is responsible to take a high volume of customer calls, respond to emails and website portal requests, process customer requests to turn on and off water and make payment plans. Primary Duties/Responsibilities: Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner. Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions. Responsible to achieve customer service metrics and satisfaction levels. Ensure all service orders are complete and entered into CC&B. Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.). Assist with routing new development for meter reading and entry into CC&B. As requested, participate in other initiatives such as, but not limited to, CC&B Upgrades, Web Upgrades, or other special projects at the direction of the Customer Service Supervisor, Manager or Director Qualifications Education/Experience/Background: High School Diploma/GED is required. 1-3 years of experience in a customer service center or equivalent Veolia work experience, preferably in a Regulated Utility. Knowledge/Skills/Abilities: Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner. Fine-tuned organizational, interpersonal, and problem solving skills to create positive interactions with customers. Strong communication (oral and written) and listening skills to understand the customer's situation and respond effectively by phone, email, in writing, or in person, in a helpful and professional manner. Practiced problem solving and critical thinking skills to determine solutions to a customer's problem resolving issues effectively. Ability to communicate escalated questions and or issues to the Lead CSR or Supervisor effectively. Demonstrates patience and politeness, especially when interacting with difficult or irate customers. Ability to work in a team environment in a cooperative and dependable manner in order to achieve internal customer satisfaction and meet company goals. Flexibility - ability to fill-in as needed to cover critical tasks/roles. Attention to detail in order to follow company processes and Commission rules. Integrity - ability to maintain confidentiality of customer information. Ability to prioritize and manage multiple competing work priorities successfully. Ability to function in the digital world, using computer, laptop, tablet, smartphone devices and software to communicate and perform and record work. Proficiency with Google Products. Additional Information Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.