Customer Service Associate Representative - Accredo - Hybrid (Honolulu, HI)
Urban Honolulu, HI jobs
Customer Service Associate Representative
Our Customer Service Associate Representatives are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.
Performs Customer Service duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Main job functions include: helping patients understand their pharmacy benefits better by using knowledge gained from training, problem-solving skills and added support from your team to answer patient calls effectively. While on calls, you will use expert listening skills to address patient questions and concerns empathetically and document all interactions. Job functions also include assisting patients with prescription refills, scheduling shipments and addressing billing questions.
What You Should Have:
High School Diploma / GED required
1 year of relevant call center experience preferred
1 year Previous medical insurance or pharmacy experience preferred
General PC knowledge including Microsoft Office and outlook
Excellent communication skills (verbal and written)
Empathetic and genuine customer service skills
Candidates must live on the island of Oahu
This is a hybrid role and requires the ability to work in person.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Auto-ApplyPart-Time Customer Service Contact Center Associate I
Columbus, OH jobs
Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a PartiTime Customer Service Contact Center Associate I for our Columbus, Ohio location.
As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.
Responsibilities
Responsible for providing excellent customer service for sales reps, customer, and internal staff
Adhere to company scripts, policies and quality standards.
Ability to handle high call volume and multitask
Provide accurate information regarding products, services, policies and procedures.
Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary
Responsible for the order entry of phoned in orders (subject to company parameters) and special-order entry projects assigned by management
Performs monthly call tracking
Performs quarterly time tracking
Responds same day to all voicemails, emails, and Teams messages received within working hours
Qualifications
High school diploma or GED
Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form
Previous call center, customer service experience is preferred
The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions
The ability to work fully in the office in Columbus, OH- this is not a remote or hybrid role
The successful completion of a ninety (90) day orientation period
Additional Information
This is a part time role
This role is Monday- Friday with the hours of 6:30am-10:30am.
***This role is onsite.
Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.
We Participate in E-Verify. Participamos en E-Verify.
Auto-ApplyPart-Time Customer Service Contact Center Associate I
Columbus, OH jobs
Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a PartiTime Customer Service Contact Center Associate I for our Columbus, Ohio location.
As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.
Responsibilities
Responsible for providing excellent customer service for sales reps, customer, and internal staff
Adhere to company scripts, policies and quality standards.
Ability to handle high call volume and multitask
Provide accurate information regarding products, services, policies and procedures.
Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary
Responsible for the order entry of phoned in orders (subject to company parameters) and special-order entry projects assigned by management
Performs monthly call tracking
Performs quarterly time tracking
Responds same day to all voicemails, emails, and Teams messages received within working hours
Qualifications
High school diploma or GED
Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form
Previous call center, customer service experience is preferred
The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions
The ability to work fully in the office in Columbus, OH- this is not a remote or hybrid role
The successful completion of a ninety (90) day orientation period
Additional Information
This is a part time role
This role is Monday- Friday with the hours of 6:30am-10:30am.
***This role is onsite.
Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.
We Participate in E-Verify. Participamos en E-Verify.
Mon-Friday 6:30am-10:30am
Auto-ApplyPart-Time Customer Service Contact Center Associate I
Columbus, OH jobs
Job Description
Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a PartiTime Customer Service Contact Center Associate I for our Columbus, Ohio location.
As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.
Responsibilities
Responsible for providing excellent customer service for sales reps, customer, and internal staff
Adhere to company scripts, policies and quality standards.
Ability to handle high call volume and multitask
Provide accurate information regarding products, services, policies and procedures.
Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary
Responsible for the order entry of phoned in orders (subject to company parameters) and special-order entry projects assigned by management
Performs monthly call tracking
Performs quarterly time tracking
Responds same day to all voicemails, emails, and Teams messages received within working hours
Qualifications
High school diploma or GED
Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form
Previous call center, customer service experience is preferred
The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions
The ability to work fully in the office in Columbus, OH- this is not a remote or hybrid role
The successful completion of a ninety (90) day orientation period
Additional Information
This is a part time role
This role is Monday- Friday with the hours of 6:30am-10:30am.
***This role is onsite.
Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.
We Participate in E-Verify. Participamos en E-Verify.
Mon-Friday 6:30am-10:30am
Customer Service Contact Center Trainer I
Columbus, OH jobs
Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Cusomter Service Contact Center Trainer I for our Columbus, Ohio location.
As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.
Position Overview
The Customer Service Contact Center Trainer I is responsible for delivering high-quality training to associates in the Administrative Services Contact Center and driving continuous learning initiatives. This role requires strong subject matter expertise in administrative services, contact center operations, and various Kimball Midwest functions, all while supporting customers, sales representatives, and internal staff. A commitment to our two-customer philosophy is essential.
Responsibilities
Manage onboarding, training, and evaluation for new and existing contact center associates.
Recommend and provide additional training based on performance observations and role requirements.
Maintain comprehensive knowledge of Administrative Services and related departments involved in Contact Center activities.
Ensure all staff remain current on Contact Center processes by collaborating with the Department Trainer.
Partner with the Document Management Specialist to review, update, and create training materials.
Assist in executing corporate initiatives to achieve annual goals.
Monitor calls and deliver constructive feedback to enhance performance.
Evaluate training effectiveness and adjust programs as needed.
Prepare reports on training activities and outcomes for management review.
Respond promptly to voicemails, emails, and Teams messages during business hours.
Complete all assigned trainings.
Qualifications
Bachelor's degree in a business-related field or equivalent experience
2+ years' experience in an administrative services or customer service role
Proficiency in Microsoft Office applications (Word, Excel, AX, etc.)
The ability to maintain discretion while working with confidential information
The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions
Additional Information
Schedule: Onsite, Monday-Friday, 8:00 AM-4:30 PM.
Benefits: Comprehensive package including health, dental, and vision insurance; company-sponsored life insurance; optional life and disability coverage; Health Savings and Flexible Spending Accounts; 401(k) with company match; tuition assistance; paid parental leave; PTO; paid holidays; and a “Dress for Your Day” dress code.
Kimball Midwest is an equal opportunity employer , committed to recruiting and supporting females, minority group members, individuals with disabilities, qualifying veterans, and all other protected classifications under federal, state, or local law.
We Participate in E-Verify. Participamos en E-Verify.
#LI-KM1
#LI-Onsite
Auto-Apply2nd Shift Administrative Services Invoicing Associate
Columbus, OH jobs
Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a 2nd Shift Administrative Services Invoicing Associate for our Columbus, Oh location.
As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.
Responsibilities
Responsible for providing excellent customer service for sales reps, customers, and internal staff
Manually invoices daily sales orders
Assists with printing labels on demand requests to be shipped with orders when in the office
Enters orders received via phone or email
Completes account update requests submitted via the auto invoicing email group, personal email, or phone calls
Manages HubSpot communications from our customer facing website
Invoices orders for drop ship billings and Sales Rep and Internal business card billings
Backs up the nightly invoice register and update process
Completes assigned Training
Attends and completes all required HR trainings
Performs quarterly call tracking
Performs quarterly time tracking
Responds same day to all voicemails, emails, and Teams messages received within working hours
Performs other duties as assigned by the Admin Services Manager, Assistant Managers, and Supervisors
Qualifications
High school diploma, GED, or equivalent
1+ years experience in customer service, administrative service, or similar role
Intermediate proficiency in Microsoft Office applications (Word, Excel, PowerPoint, AX, etc.)
The ability to work overtime as needed by management
The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions
The successful completion of a ninety (90) day orientation period
Additional Information
This is an onsite, Monday-Friday role. The hours are 2:30pm-11:00pm.
We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.
Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.
We Participate in E-Verify. Participamos en E-Verify.
Mon-Fri 2:30pm-11:00pm
Auto-ApplySeasonal Customer Service Specialist- Temp to Hire- Hybrid- Johnston & Murphy
Nashville, TN jobs
The Ideal Candidate The Customer Service Specialist is responsible for servicing the needs of Johnston & Murphy customers and retail locations using excellent product knowledge and internal processes. How You Will Make an Impact * Handle incoming calls to process customer orders driven from catalog and web
* Answer inquiries by phone or e-mail from customers, retail stores and other departments concerning orders, shipments and returns.
* Meet individual and team customer focused goals
* Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
* Act as an ambassador for the brand to the outside world; adheres to an appropriate and effective set of core values.
* Effective communicator within the organization; build lasting and productive relationships with co-workers.
* Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure.
* Assist with special projects within the organization
Experience and Skills You'll Need to Have
* 1 year experience in a customer service, retail or sales related field
* High school diploma or equivalent, some college preferred.
* Effective interpersonal skills and customer focused attitude to contribute to the success of the team
* Must be able to work at least 25 hours weekly with various 5-hour shifts Monday - Friday between the hours of 7a-7p and 2 Saturdays monthly from 9a-2p.
Please note that this is a hybrid opportunity (3 days at home, 2 days in office) AFTER 60 days
#LI-LC1
#LI-Hybrid
#LI-CC1#LI-LC1
Warehouse Customer Service Associate
Mentor, OH jobs
A Warehouse Customer Service Associate is the primary resource for sales teams with issues originating in the warehouse regarding customer orders and shipments by performing the following duties. Pay Rate: Hourly Rate Based on Experience ESSENTIAL DUTIES and RESPONSIBILITIES (ALL COMPANIES): Other duties may be assigned.
* Assist sales groups regarding customer reported issues.
* Direct phone calls to appropriate departments and contacts.
* Answers emails, system messages, and phone calls.
* Assists with shipping of international and domestic shipments.
* Tracks outgoing customer shipments.
* Processes reports ensuring all same day shipments and activities remain up to date.
* Update and maintain manufacturer certifications from various vendors.
* Work in a manner that promotes efficient handling and minimizes waste.
* Comply with all Company Policies as defined in the Company's Warehouse Orientation Packet (Heilind/DB Roberts)
* Pursue continuous improvement through training and process improvement.
* Comply with all applicable elements of the Company's Quality Management System.
* Maintain a clean, safe, and organized work area.
ESSENTIAL DUTIES and RESPONSIBILITIES (ICC Only). Other duties may be assigned.
* Adhere to the principles of "5 S" to maintain a clean, safe, and organized work area.
* Participate in company sponsored training and process improvement activities.
* Comply with all ICC Policies as defined in the ICC Employee Handbook.
* Pursuing continuous improvement through training and process improvement.
* Comply with all applicable elements of ICC Quality Management System.
SKILLS:
* Ability to read and interpret documents such as customer routing guides or other customer requirements submitted
by the sales teams. * Ability to write simple correspondence.
* Ability to use electronic devices such as barcode scanners for material pulling and material put away.
* Basic computer skills.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and
decimals.
* Good interpersonal and communication skills
* Problem solver
* Team Player
* Good organizational and time-management skills.
* Attention to Detail
* Adaptability
* Dependability
Customer Service Associate
Brunswick, OH jobs
Customer Service Associate Reports to: Store Manager
Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service.
As a Customer Service Associate you will need to have a strong commitment to teamwork, good communication skills and can adaptable well to change.
Customer Service Associates are responsible for:
Maintaining store to the needs of management while giving excellent customer service to each guest
Completing customer transactions by scanning product or manually keying price into register, finalizing sale and collecting payment from customer
Ensure compliance with age restricted products such as tobacco, alcohol and lottery
Prepare food and beverage in a manner to meet customer expectations while following proper safe food handling procedures
Maintain a clean and organized store, register area and backroom
Maintain cleanliness outside of the store
Ensure all deliveries are made according to company policy
Maintain safe/secure environment adhering to company safety methods
Properly record time worked
Complete daily paperwork/record-keeping
Education and Experience:
High School diploma or equivalent preferred
0-6 months' work experience
Requirements:
Must be at least 16 years of age
Must successfully complete company training
Physical Requirements:
Ability to traverse all parts of the location quickly
Prolonged periods of standing on a hard surfaced floor
Must be able to lift, push and pull up to 25 pounds at a time
Customer Service Associates will be provided with the following:
Training program
Opportunity for advancement
Pay increases
Flexible schedules
Annual review/evaluation
Employee referral bonus program
Company paid life insurance
Weekly pay
Customer Service Associate
Lancaster, OH jobs
Customer Service Associate Reports to: Store Manager
Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service.
As a Customer Service Associate you will need to have a strong commitment to teamwork, good communication skills and can adaptable well to change.
Customer Service Associates are responsible for:
Maintaining store to the needs of management while giving excellent customer service to each guest
Completing customer transactions by scanning product or manually keying price into register, finalizing sale and collecting payment from customer
Ensure compliance with age restricted products such as tobacco, alcohol and lottery
Prepare food and beverage in a manner to meet customer expectations while following proper safe food handling procedures
Maintain a clean and organized store, register area and backroom
Maintain cleanliness outside of the store
Ensure all deliveries are made according to company policy
Maintain safe/secure environment adhering to company safety methods
Properly record time worked
Complete daily paperwork/record-keeping
Education and Experience:
High School diploma or equivalent preferred
0-6 months' work experience
Requirements:
Must be at least 16 years of age
Must successfully complete company training
Physical Requirements:
Ability to traverse all parts of the location quickly
Prolonged periods of standing on a hard surfaced floor
Must be able to lift, push and pull up to 25 pounds at a time
Customer Service Associates will be provided with the following:
Training program
Opportunity for advancement
Pay increases
Flexible schedules
Annual review/evaluation
Employee referral bonus program
Company paid life insurance
Weekly pay
Customer Service Associate
Junction City, OH jobs
Customer Service Associate Reports to: Store Manager
Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service.
As a Customer Service Associate you will need to have a strong commitment to teamwork, good communication skills and can adaptable well to change.
Customer Service Associates are responsible for:
Maintaining store to the needs of management while giving excellent customer service to each guest
Completing customer transactions by scanning product or manually keying price into register, finalizing sale and collecting payment from customer
Ensure compliance with age restricted products such as tobacco, alcohol and lottery
Prepare food and beverage in a manner to meet customer expectations while following proper safe food handling procedures
Maintain a clean and organized store, register area and backroom
Maintain cleanliness outside of the store
Ensure all deliveries are made according to company policy
Maintain safe/secure environment adhering to company safety methods
Properly record time worked
Complete daily paperwork/record-keeping
Education and Experience:
High School diploma or equivalent preferred
0-6 months' work experience
Requirements:
Must be at least 16 years of age
Must successfully complete company training
Physical Requirements:
Ability to traverse all parts of the location quickly
Prolonged periods of standing on a hard surfaced floor
Must be able to lift, push and pull up to 25 pounds at a time
Customer Service Associates will be provided with the following:
Training program
Opportunity for advancement
Pay increases
Flexible schedules
Annual review/evaluation
Employee referral bonus program
Company paid life insurance
Weekly pay
Customer Service Associate
Ohio jobs
Customer Service Associate Location: Par Mar Store 151, 9239 State Route 218, Crown City, OH, 45623 Job Description:
We are seeking a friendly and customer-oriented individual to join our team as a Customer Service Associate at Par Mar Store 151 in Crown City, OH. The ideal candidate will have excellent communication skills, a positive attitude, and a willingness to go above and beyond to ensure customer satisfaction.
Responsibilities:
Greet customers and provide them with exceptional service
Assist customers with inquiries, purchases, and returns
Operate cash registers and handle transactions accurately
Maintain a clean and organized work environment
Stock shelves and monitor inventory levels
Resolve customer complaints in a professional manner
Requirements:
High school diploma or equivalent
Prior customer service experience is a plus
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Basic math skills
Flexibility to work evenings, weekends, and holidays
Customer Service Associate
Ohio jobs
Customer Service Associate Location: Par Mar Store 160, 6770 State Route 7, Gallipolis, OH, 45631 Job Description:
We are seeking a friendly and customer-oriented individual to join our team as a Customer Service Associate at Par Mar Store 160 in Gallipolis, OH. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to assist customers with their needs.
Responsibilities:
Greet and assist customers in a friendly and professional manner
Handle customer inquiries and resolve any issues promptly
Operate cash register and handle transactions accurately
Maintain a clean and organized work environment
Stock shelves and monitor inventory levels
Qualifications:
High school diploma or equivalent
Prior customer service experience is a plus
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Basic math skills
Customer Service Associate
Wooster, OH jobs
Customer Service Associate Reports to: Store Manager
Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service.
As a Customer Service Associate you will need to have a strong commitment to teamwork, good communication skills and can adaptable well to change.
Customer Service Associates are responsible for:
Maintaining store to the needs of management while giving excellent customer service to each guest
Completing customer transactions by scanning product or manually keying price into register, finalizing sale and collecting payment from customer
Ensure compliance with age restricted products such as tobacco, alcohol and lottery
Prepare food and beverage in a manner to meet customer expectations while following proper safe food handling procedures
Maintain a clean and organized store, register area and backroom
Maintain cleanliness outside of the store
Ensure all deliveries are made according to company policy
Maintain safe/secure environment adhering to company safety methods
Properly record time worked
Complete daily paperwork/record-keeping
Education and Experience:
High School diploma or equivalent preferred
0-6 months' work experience
Requirements:
Must be at least 16 years of age
Must successfully complete company training
Physical Requirements:
Ability to traverse all parts of the location quickly
Prolonged periods of standing on a hard surfaced floor
Must be able to lift, push and pull up to 25 pounds at a time
Customer Service Associates will be provided with the following:
Training program
Opportunity for advancement
Pay increases
Flexible schedules
Annual review/evaluation
Employee referral bonus program
Company paid life insurance
Weekly pay
Customer Service Associate
Ravenna, OH jobs
Customer Service Associate Reports to: Store Manager
Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service.
As a Customer Service Associate you will need to have a strong commitment to teamwork, good communication skills and can adaptable well to change.
Customer Service Associates are responsible for:
Maintaining store to the needs of management while giving excellent customer service to each guest
Completing customer transactions by scanning product or manually keying price into register, finalizing sale and collecting payment from customer
Ensure compliance with age restricted products such as tobacco, alcohol and lottery
Prepare food and beverage in a manner to meet customer expectations while following proper safe food handling procedures
Maintain a clean and organized store, register area and backroom
Maintain cleanliness outside of the store
Ensure all deliveries are made according to company policy
Maintain safe/secure environment adhering to company safety methods
Properly record time worked
Complete daily paperwork/record-keeping
Education and Experience:
High School diploma or equivalent preferred
0-6 months' work experience
Requirements:
Must be at least 16 years of age
Must successfully complete company training
Physical Requirements:
Ability to traverse all parts of the location quickly
Prolonged periods of standing on a hard surfaced floor
Must be able to lift, push and pull up to 25 pounds at a time
Customer Service Associates will be provided with the following:
Training program
Opportunity for advancement
Pay increases
Flexible schedules
Annual review/evaluation
Employee referral bonus program
Company paid life insurance
Weekly pay
Customer Service Associate
Marietta, OH jobs
Customer Service Associate Reports to: Store Manager/Assistant Manager/Lead CSA Purpose of Position: To serve Guest needs and wants at all times in a manner which exceeds Company Goals and Expectations of Total Quality Service to our Guests. Assist Store Management in day-to-day store operations and completion of paperwork when necessary.
1. Availability: Consistently follow the daily work schedule by reporting prepared and ready to work at the scheduled time as per company procedures.
2. Driving on Company Business: Any employee driving their personal vehicle for company business must consistently maintain and provide a current valid driver's license and proof of insurance in addition to a signed “Statement of Understanding” recognizing that you are aware of said requirements. Any employee not having these current documents on file will not drive for Par Mar business under any circumstances.
3. Safety: Actively practice all safety measures to ensure a safe work environment is maintained in a manner which protects company assets, employees and Guests.
In the event of an employee or guest injury, ensure that Store Management is notified immediately and an Incident Report is properly filled out.
4. Guests: Greet and Welcome each Guest to Par Mar with the proper greeting: Good (morning, afternoon or evening), Welcome to Par Mar. Acknowledge a Guest leaving the store by using an exit statement such as: “Thank you, please come again, have a nice day.” Set the example and ensure that fellow employees are doing the same.
Ensure a high standard of Guest satisfaction is maintained at all times through prompt, courteous and knowledgeable service in all areas of the store, not exclusive to the check-out area.
Respond quickly with courtesy and professionalism when resolving guest complaints on your shift. Report any customer dissatisfaction with Store Management.
5. Image: Maintain a Store Atmosphere which is consistent with the Company Standards for Professionalism, Image and Total Quality Guest Service, Above and Beyond.
Always appear for work in proper dress code, including but not limited to: name badge, proper attire, apron, gloves, hat, footwear, Jewelry (facial or otherwise per Brand) or general appearance in keeping with company Policy
Develop and maintain a professional image supporting the Company Image, in actions and words at all times.
Display a consistent team-oriented demeanor at all times by maintaining clear channels of communications open with Store Management, fellow co-workers, employees and Guests in compliance with Company policies.
Store Exterior: Maintain a clean and attractive exterior of the store location by consistently wiping down dispensers, removing excessive signage from windows, cleaning windows, keeping counter areas which can be viewed from the outside neat and orderly and sweeping the lot on a daily basis.
Store Interior: Maintain the interior of the store in a clean and attractive manner, daily by completing all tasks on the shift duty checklist. Maintain all island supplies and keep debris out of customers view with trash being emptied every shift.
As a Customer Service Associate, ensure that all cleaning/maintenance tasks assigned by Store Management are completed by end of shift.
6. Training: Maintain and increase personal knowledge base by completing approved online and other available training applicable to this position and the company direction.
7. Compliance: Ensure compliance with all laws pertaining to compliance with applicable rules, regulations and necessary controls, including but not limited to: lottery, alcohol, tobacco, health, fuel regulations, etc.
Follow and promote the Company Policies and Procedures at all times in a manner which supports the Company Mission Statement and Image Standards. Report any Policy discrepancies to Store Management.
Smoking: Smoking any form of tobacco product is prohibited in Par Mar Stores including in front of ANY Par Mar Store entrance. It is not permitted according to Local, State and Federal Laws and Regulations.
Alcohol: It is the policy of Par Mar Stores to support its employees in complying with all federal, state and local laws and regulations regarding the sale and use of alcoholic beverages.
8. Loss Prevention: Effectively control loss prevention by following company policies and procedures and practice honesty in the workplace at all times and reporting all dishonest findings to Store Management.
When instructed, assist Store Management by completing Full Cigarette/Smokeless/Lottery Counts. Scan counts are to be completed per Policy.
When instructed, complete assigned paperwork in an accurate, neat and timely manner which exhibits a high level of expertise. Have full knowledge and be accurate and punctual with daily paperwork and bank deposits. Assist Store Management by looking for discrepancies by observing loss trends utilizing reports and viewing video.
Ensure the accurate handling of company assets, including but not limited to: cash over/shorts, inventory shrink, merchandise handing, store profitability, minimizing controllable store expenses and Guest service in accordance with Company Standards. Report all dishonest findings to the Store Management.
9. Par Mar Store Promotions: Support and promote with all employees Par Mar Stores Special Promotions, Events, Facebook and branded Fuel Promotions at store level. Promote good will on behalf of Par Mar Stores by attending community events including any Loyalty Program set by the Company.
10. Food Service: Maintain an attractive image in the food service area and ensure accurate handling of the Food Service Department including but not limited to: preparation, inventory, Guest Service, training, brand standards and providing the quality of food in accordance with Company Standards.
Comply with State, Local and Federal laws and regulations of the governing Health Department. Secure a food handlers card where applicable by the State when prepared foods are present.
11. Receiving Merchandise: Properly receive all merchandise and accurately complete all invoices pertaining to the merchandise in a manner which maximizes inventory control as stated in the Company Standards. Assist Store Management by ensuring merchandise received matches invoices.
12. Vendor Procedures: Ensure proper vendor procedures are followed at all times to protect Company assets and merchandise the store in a manner which will supports Company Guest satisfaction policies and Image Standards. Verify that the merchandise matches invoices.
Customer Service Specialist - Forberg Smith
Ohio jobs
Customer Service Specialist - Forberg Smith Valley View, OH About Kendall Group Forberg Smith, a division of The Kendall Group, seeks a talented, creative, self-motivated individual for our Customer Service Specialist position. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success. Role Summary: Reporting to the Operations Manager, the Customer Service Specialist is a key member of the Sales team. The person in this role maintains positive relationships with customers by providing excellent customer service. They are responsible for accurately processing customer orders and requirements, assisting customers with managing delivery expectations and product availability, freight expectations and dispute resolution. Exciting work you will do: The essential duties and responsibilities of the Customer Service Specialist position will consist of, but are not limited to, the following:
Process telephone orders, respond to incoming calls, faxes and e-mail messages from internal and external customers in a prompt manner
Maintain and grow customer sales and gross profits to meet Company growth objectives
Enter orders into Eclipse and Salesforce business systems and document all transactions in accordance with Company quality system and procedures
Reach out to customers to follow-up on quotes and provide the feedback to our outside sales representatives
Use Company and vendor resources to provide excellent customer service
Initiate workable solutions for customer issues/problems and ensure effective and long-term problem resolution
Expedite orders when necessary
Maintain quality service by adhering to Kendall Group policies, procedures, and standards
Perform other duties as assigned
Competencies you possess:
Service Excellence
Results, Action Oriented
Accountability and Responsibility
Understanding Others, Listening
Problem Solving
Teamwork and collaboration
Priority Setting
What you'll need:
Work Experience: Entry Level
Education: Associate's degree or equivalent work experience
Analytics/Computer Skills: Experience working with MS Office
Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving environment
Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service
Communication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skills, including telephone aptitude and the ability to interface with customers, suppliers and outside sales representatives
Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
Ability to see, talk and hear
Ability to sit for 8 hours a day
Physical Environment: Normal office environment
Qualifications we prefer but don't require: Work Experience: Previous inside sales, preferably with a related product line, or with end users in an industrial or technical environment; an understanding of level, pressure, flow and temperature devices. Experience interfacing or supporting a direct sales force
Education: Technical degree or bachelor's degree
Analytics/Computer Skills: Salesforce, Microsoft Dynamics or Epicor / Solar Eclipse
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law.
Team Member
Monroe, OH jobs
Job Description
Arby's Team Member:
If you have an “eager to help” attitude, thrive in a team environment, and desire to be part of an interesting, authentic alternative to fast food, please continue:
As an Arby's Team Member, you will enjoy the benefits of working in a fun, fast-paced environment where uniforms are provided, free and / or discounted meals are granted, and plenty of room for career advancement. Quite possibly, this could be your first step to a long-term and rewarding management career!
An Arby's Team Member is responsible for providing excellent customer service to our guests. Our customers are our number one priority, and if you feel the same way, you are guaranteed to succeed with Arby's.
The ideal Arby's Team Member maintains a professional appearance while providing high-quality customer service. He or she must be able to work well in a team setting.
As a Team Member, your responsibilities will be:
To interact with customers in a pleasant, up-beat, and positive fashion
Punctuality, attention to detail, friendliness, willingness to learn, positive attitude, reliability, and honesty. These are key traits toward becoming a successful Team Member
To maintain a neat and clean appearance
To follow food safety procedures and practices
To maintain a safe working environment for you and all other employees
To anticipate and identify problems and offer solutions
To follow the direction of the manager in charge of the shift.
What is in it for you?
Be a part of a culture of dreaming big through goal setting
Yearly Service Bonus
Continuous learning
Flexible schedule options
Free and / or discounted meals
401(K)
Advancement opportunities
We use eVerify to confirm U.S. Employment eligibility.
Customer Service Specialist
Ohio jobs
The Customer Service Specialist is responsible for providing our customers with support and assistance. This may include answering questions about our products or services, resolving discrepancies, and processing orders. The role is also responsible for building relationships with our internal and external customers and ensuring that they have a positive experience with our company and department. The primary goal of this position is to ensure customer satisfaction, resolve inquiries, and facilitate smooth transactions.
Essential Functions and Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
Assist customers with product information, pricing, availability, and order processing.
Handle and resolve customer complaints and issues with tact and efficiency, aiming for swift resolution while maintaining a high level of customer satisfaction.
Collaborate closely with sales, logistics, and production teams to ensure timely order fulfillment and delivery.
Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system.
Monitor and manage customer accounts, including processing returns, exchanges, and credits as necessary.
Provide product support and troubleshooting assistance to customers as needed.
Proactively identify opportunities to improve customer service processes and procedures.
Keep abreast of product updates, promotions, and company policies to provide accurate information to customers.
Experience, Education, Certifications and Licensures:
High school diploma or equivalent required.
Proven experience in customer service or related roles, preferably in a manufacturing or distribution environment.
Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
Strong problem-solving abilities and the ability to remain calm under pressure.
Proficiency in CRM software and Microsoft Office Suite.
Detail-oriented with strong organizational skills.
Ability to work independently as well as collaboratively in a team environment.
Flexibility to adapt to changing priorities and a fast-paced work environment.
Customer Specialist, WHILL Autonomous Service
Orlando, FL jobs
WHILL Inc.
With roots in both Silicon Valley and Japan, WHILL [********************** was established in 2012 with the goal of building a mobility platform for short-distance travel. The vision was simple and clear: provide people with access to innovative and well-designed personal mobility solutions that could be used comfortability whenever needed. With the launch of the WHILL Model A in 2014, the company redefined the perception of mobility devices through design and innovation. From personal mobility devices to fleet management and autonomous solutions, today WHILL is at the forefront of personal transportation.
Mission - Deliver Fun and Innovative Mobility for All
The WHILL organization in North America has 2 primary lines of business:
Mobility Services -includes the autonomous, on-site fleet lease, and individual short-term rental services.
Mobility Sales -includes sale of new products through brick-and-mortar retail, online, and alternative product distribution channels.
Job Details - Now Hiring
Job Title: Customer Specialist, WHILL Autonomous Service to work in the Customer Experience Group of WHILL Autonomous Service North America
Location: Remote work with a 50%+ travel component / US-based position
We are seeking a highly motivated and client focused individual to join our team as a Customer Specialist, WHILL Autonomous Service in a full-time capacity.
This role focuses on ensuring successful service delivery and client enablement. It involves client success monitoring and support as well as onsite setup or maintenance and repair work, to help ensure the WHILL Autonomous Service is effectively operated by our clients (i.e. operators that provide the mobility assistance service to airline passengers) across North America. The Autonomous Service is currently offered at facilities such as airports to support passengers who have a hard time walking long distances. WHILL designs and develops both the hardware and software that form the service.
Responsibilities:
Support the team in assessing and reporting service status. Conduct data tracking to understand how our services are operated at each site and propose as well as conduct the client follow-up as needed. Summarize and report the status in a clear and timely manner.
Respond to and overcome challenges surrounding our service. Understand the operating environment and determine root cause of issues. Work with the team on identifying and implementing solutions for the client both remotely and onsite.
Support for other onsite work (e.g. service site or warehouse). This includes conducting onsite mapping and adjustments of the service area as well as the maintenance of devices; or conducting repair work at one of our warehouse locations.
Update SOPs/Manuals where needed. As our business grows, our internal and external-facing SOPs and Manuals may need to be updated or replaced. Support developing or updating them as needed.
Qualifications:
Bachelor's degree required
5+ years of relevant work experience. Any experience in hardware repair or customer support is a strong asset
Experience in aviation/airport operations a plus
Exceptional client facing communication and interpersonal skills
Strong analytical and problem-solving skills with proactive approach
Ability to work collaboratively with cross-functional teams
Demonstrated ability to drive results in a fast-paced, dynamic, start-up like environment
Physical and Travel Requirements (Essential Job Functions):
Must be able to travel by airplane both domestically and internationally without restrictions. The person in this position will be expected to travel frequently in furtherance of performance of his/her job duties (can be more than 50% of the time).
Must be able to move, transport, or position, up to 30 pounds without assistance.
Must be able to remain in a stationary position, while performing tasks for extended periods of time (up to 8 hours or more, as needed).
Must be able to move or traverse various locations while performing tasks for extended periods of time (up to 8 hours or more, as needed).
Must have the ability to position self to maintain work related items in both high and low places, and to further perform repetitive motions as required by the role.
Must be able to work in various environments, including office, remote, and field-based settings, depending on business needs. The person in this position may further be exposed to outside weather conditions while performing work duties.
E-Verify Participation: WHILL Inc. participates in E-Verify to confirm the identity and employment eligibility of all new hires. Candidates must provide documentation to establish identity and legal authorization to work in the United States.
Equal Opportunity Employer: WHILL Inc. is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable law.
Accommodation
If you require accommodation support during the recruitment process, please contact hr@scootaround. com. Please note this contact information is for accommodation reasons only.
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