Customer Service Claims Specialist
Brooklyn, OH jobs
Position Overview: Deliver a best-in-class, customer-centric experience through accurate and efficient handling of claims and returns. The Claims & Returns Specialist is responsible for investigating product-related issues, processing RMAs, coordinating replacements or credits, and ensuring timely, professional communication between customers, Sales, Quality, and Production.
Essential Job Functions:
Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text).
Communicate clearly and professionally in both verbal and written formats.
Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues.
Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible.
Accurately process RMA requests, credits, replacements, and adjustments in ERP and CRM systems according to company policy.
Validate claim details, including original order, shipment, and inspection records, to ensure complete and accurate resolution.
Follow all established workflows and work instructions to ensure consistency and compliance.
Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy.
Collaborate with Quality, Production, and Shipping to verify root cause and coordinate appropriate corrective action (e.g., repair, remake, or credit).
Maintain accurate documentation, including case notes, RMA logs, return authorizations, photos, and investigation summaries.
Communicate clearly and professionally with internal teams to ensure customer needs are met in full and on time.
Escalate complex or unresolved cases promptly to the Lead or Manager, Customer Experience, for support.
Identify recurring issues or trends and escalate to Quality or the Manager, Customer Experience, for analysis.
Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers.
Understand and effectively use applicable technology as required by the business, including ERP, Salesforce and Microsoft Outlook.
Non-Essential Job Functions:
Other duties as assigned
Training: On the job
Qualifications:
Education & Certifications: High school diploma or Equivalent through Associate's Degree or higher preferred, but not required
Experience: 1-3+ year(s) customer service experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce
Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic
Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work.
Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday
EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.
Customer Experience Supervisor
Orlando, FL jobs
Who We Are
Since 2009, American Threads has grown into a multi-location brand with boutiques across Texas, Arizona, Georgia, and Florida-alongside a thriving online store that reaches customers nationwide. Headquartered in California, we blend West Coast creativity with Southern charm to deliver an elevated retail experience both in-store and online.
We strive to empower individuals to show up confidently and express their personal style for all their milestone events. Whether it's a Graduation, Bridal event, vacation, Birthday, or just a night out with friends, Threads pieces are made to be worn with confidence and purpose. We combine trend-forward looks with timeless influences to create styles that feel current, effortless, and uniquely you.
American Threads is the land of the free, home of the babes-and that means we celebrate bold energy, originality, and the freedom to be who you are. In our stores, you'll find more than just a great outfit. You'll find a team of stylists who know how to turn a moment into a memory, who hype you up in the fitting room, and who know how to build a look that tells a story.
Who You Are
The Customer Experience Supervisor plays a vital leadership role in the store, responsible for driving daily sales, delivering exceptional customer experiences, and ensuring smooth, efficient operations. This position requires strong styling expertise, a proactive approach to client engagement, and the ability to lead by example. In addition to driving floor performance, this role oversees key operational functions such as opening and closing procedures, zone management, fitting room oversight, and supporting visual merchandising execution.
As a trusted floor leader, the Customer Experience Supervisor works closely with the Store Manager and Assistant Store Manager to coach team members, maintain brand and service standards, and consistently meet or exceed performance goals. This role balances both client-facing responsibilities and back-of-house operational excellence to support a seamless and elevated store experience.
Sales Expectations
Actively drive daily sales and key performance indicators (KPIs) through exceptional styling and consistent client engagement.
Consistently meet and exceed individual and team performance metrics.
Support sales tracking and reporting to foster team awareness and accountability.
Contribute to in-store events and promotions to increase traffic and drive conversion.
Offer timely, constructive performance feedback to leadership to support growth.
Possesses strong business acumen. Notices trends in KPI's and is able to create clear action plans that provide results in order to increase store profitability.
Utilizes sales reports on POS to track and analyze business.
Customer Experience & Sales Floor Leadership
Create a welcoming, high-energy environment that reflects the brand experience.
Coach team members in delivering elevated styling sessions and closing fitting room interactions.
Champion reapproach, upselling, and clienteling to maximize conversion.
Provide real-time coaching on customer engagement, product knowledge, and service excellence.
Drive POS conversions and styling appointments to support customer retention and revenue growth.
Deliver elevated, personalized styling sessions as a trusted style authority.
Lead fitting room conversion through thoughtful reapproaches, complete looks, and curated product suggestions.
Stay informed on new arrivals, fit guides, and trend direction to confidently influence purchases.
Mentor team members on foundational styling principles-silhouettes, color theory, and brand voice.
Maintain high standards in styling zones, ensuring brand alignment and visual consistency.
Talent Support & Accountability
Lead by example during MOD shifts, modeling best practices in service and performance.
Support onboarding by offering hands-on coaching and immediate feedback to new hires.
Contribute to daily team check-ins and communicate clear shift objectives.
Reinforce dress code, brand voice, and service standards consistently.
Cultivate a culture of accountability, positivity, and results across the team.
Operations Accountability
Performs and supervises store opening and closing procedures following American Threads policies. This includes but is not limited to counting funds, opening and closing registers, completing nightly cash deposits, and securing the facility.
Assign and oversee sales floor zones based on traffic flow and team strengths.
Maintain cleanliness and organization across fitting rooms and the sales floor.
Serve as the primary store contact during MOD shifts, escalating issues to leadership as appropriate.
Maintain strong product knowledge and support visual merchandising initiatives during shifts.
Manages controllable expenses and oversees American Threads loss prevention policies and procedures are being executed.
Ensures the adherence to American Threads policies and the safety of store associates and customers.
Benefits:
40% Employee Discount
401(k) with Company Matching
Health Insurance Options
Paid Time Off (PTO)
Skills & Qualifications:
High school diploma or equivalent
Minimum 1 year of experience in a retail or fashion-focused sales role
Demonstrated ability to meet or exceed sales goals
Strong communication and time management skills
Ability to lead with confidence and motivate peers
Flexible schedule including weekends, nights, and holidays
Passion for fashion, styling, and customer connection
Must be 18 years of age or older
Physical Requirements:
Able to stand or walk for extended periods (up to 8 hours)
Must be able to lift up to 40 lbs.
Frequent reaching, bending, and lifting
Comfortable climbing a ladder when needed
Customer Service Associate
Conyers, GA jobs
As a Customer Service Associate, you will lead the effort to deliver a world-class experience for our customers. For Ashworth, that means owning all of the operational aspects of delivering high quality custom embellished products accurately, on time and complete, minimizing friction points for both the sales representatives and especially the customer.
You will work closely with Customer Service, Sales and Graphic Design to ensure all orders are production ready to meet customer expectations and delivery deadlines. You love being in the trenches and working directly with the customer and Ashworth Team members to solve problems and deliver results. You bring a natural curiosity to work every day to ask the right questions to build better processes and procedures that will drive better results.
Your energy and enthusiasm are contagious and help bring the best out of the people around you. Your organizational and analytical skills enable you to effectively manage our embellished order pool and be a natural problem solver. You are collaborative and have impeccable follow through and attention to detail.
Role and Responsibilities:
Work closely with Sales and Customer Service to ensure detailed and accurate embellished orders are being entered into RepSpark and flowing to NetSuite.
Own the company embellished order pool and work to ensure all embellished orders are production ready in a timely fashion to allow the operation to begin production:
1- Identify and chase artwork needing approval
2- Order approved Heat Transfers and Appliques required to fulfill orders
3- Work closely with 3rd party embroidery partners to manage workflow, priorities and quality execution, including coloring of embroidered orders
4- Work closely with the Operations team to manage workflow, priorities and quality execution of Heat Press orders
Communicate proactively with customer service and sales representatives when problems arise and bring solutions to the table
Leverage NetSuite reporting and available Business Intelligence tools to monitor, measure, track and report on all embellished orders.
Qualifications:
BA/BS degree preferred.
Minimum of 3 years of relevant work experience; experience with Embellishment Services is highly desirable.
Possesses mid-level Microsoft Office skills (Word, Excel, PowerPoint)
Experience working within Enterprise Systems, WMS and Business Intelligence / Business Analytics solutions. NetSuite experience is preferred but not required.
Skills:
Enthusiasm and commitment to deliver high quality embellished products
Strong verbal, written and interpersonal skills
Exceptional listening skills
Ability to organize and prioritize work and meet deadlines
Proactive/Problem solving mindset
Effective team player who collaborates with others and shares ideas
Demonstrate high standards of ethical conduct
Customer Experience Associate
Columbus, OH jobs
RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.
The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.
YOUR RESPONSIBILITIES
Live Our Vision, Values and Beliefs every day
Represent the RH brand through polished communication, personal appearance and professionalism
Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only met but also exceeded
Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
Qualify and educate potential design customers on services offered by RH Interior Design
OUR REQUIREMENTS
1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
Poise and confidence to interact with high-end customers while maintaining confidentiality
People and relationship-driven
Driven to deliver first-class service and exceed customer expectations
Ability to recognize and respond to multiple priorities
Exceptional analytical, problem-solving and decision-making skills
Strategic, highly organized and results-oriented
Excellent verbal and written communication skills
Commitment to Quality with exceptional attention to detail
Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
Willingness to work a flexible schedule, including evenings, weekends and holidays
About Us
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
Call Center Customer Service Representative
Boca Raton, FL jobs
💼 Now Hiring: Bilingual Inside Sales Appointment Representativas- Boca Raton based
|Base + Unlimited Commission (Top Earners 50K- $100K+)
Turn conversations into life-changing consultations! As a Prospect Engagement & Appointment Conversion Specialist, you'll connect with new leads, build trust, and schedule in-person consultations with our Certified Hair Loss Specialists-helping people take the first step toward confidence.
What You'll Do:
Engage warm leads via phone, chat, text & email
Schedule and confirm in-person consultations
Re-engage abandoned or paused prospects
Deliver a luxury, white-glove experience every time
Track all activity in Salesforce
What You Bring:
Bilingual (English/Spanish) preferred
3+ years in consultative sales, luxury service, or call center
Strong communication, confidence & empathy
Salesforce or CRM experience a plus
Ability to work evenings/weekends (11am-8pm shift) with Sundays off
Must be able to report to Boca Office - no remote work
What You'll Get:
✅ Paid training from Day 1
✅ Leads provided - no cold calling
✅ Paid vacation, holidays & personal days
✅ Medical, dental, life insurance & 401(k) with match after a year
✅ Tuition reimbursement after 1 year
✅ Unlimited earning potential
Ready to make great money while changing lives? Apply now and grow your career with HairClub!
Bilingual Customer Service Representative
Dallas, TX jobs
Rowley Company is a leading manufacturer and international distributor of home décor products, offering value-added services and solutions to our professional trade and retail partners. Since 1962, Rowley has supported drapery and upholstery workrooms, installers, and designers with the tools, supplies, education, and technical expertise needed to grow their businesses. Our vast portfolio includes over 15,000 products available for same-day delivery, utilized worldwide in window covering design, fabrication, installation, quilting, and upholstery. We serve a diverse range of industries, including residential, retail, hospitality, healthcare, education, and marine.
The Customer Experience Representative (CER) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by answering incoming calls from customers placing product orders. They would also assist with fax/email orders, answer product inquiries and questions, handle complaints, troubleshoot problems and provide account information to customers.
Responsibilities:
Provide excellent customer service in an outgoing, courteous, friendly and professional manner
Process product sales orders for customers via phone, fax or email
Assist customers in locating items in the sales catalog and/or website
Assist customers with product knowledge or technical assistance
Assist customers in tracking sales order shipments
Assist customers with account information and process credit card payments
Requierments:
Must be able to clearly speak and write in English AND Spanish
Must be polite, friendly and outgoing
Must have excellent phone etiquette and people skills
Must be able to work together, as a team, as well as independently
Ability to follow through with questions from customers
Ability to fax/email instructions and/or other document requests to customers
Must possess strong computer and typing skills
Education/Experience Required:
Prior customer service experience is a must
Prior sales experience is helpful
Prior knowledge of Sage MAS 500, Netsuite and Microsoft Office is helpful
Customer Service Representative
Santa Fe Springs, CA jobs
As the department's first responder, the Tier 1 Customer Service Agent is crucial for building and maintaining the company's positive reputation. The role requires a high level of professionalism while assisting customers within our Zendesk ticketing system via phones, emails, text messages, and chat. Responsibilities also include, but are not limited to, processing customer returns, issuing refunds, handling claims, creating package replacements, supporting store associates, guiding customers through their shopping experience, troubleshooting technical issues, and triaging issues with other departments.
Essential Job Functions:
Provide amazing (above and beyond) service across multiple channels
Provides exceptional customer service leveraging strong problem solving and professional communication skills
Ensures all customer service assigned cases/activities are brought to resolution and properly communicated to the customer
Uses problem solving skills and works with internal resources to analyze requests/data and determine root causes of issues
Documents every customer service interaction in Shopify and Zendesk as appropriate for the interaction
Adheres to Customer Service procedures to handle escalation process for tier 2/3
Works as a team member and reports issues to management that are important to area/process improvement.
Uses appropriate judgment in upward communication regarding department or employee concerns.
Meets performance expectations (KPIs) by achieving or exceeding departmental goals and objectives such as quality and productivity measures (AHT, CSAT, etc…)
Continuously adhering to our Quality Assurance standards
Contributes to team effort to help achieve department objectives
Provide knowledgeable answers to questions about products, pricing and availability.
Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
Job Qualifications/Requirements:
Knowledge of Zendesk is a plus
Available during business hours, including evenings and weekends.
Be a creative problem solver
Comfortable working in a high stress fast changing environment
Polite, friendly attitude to deal pleasantly with customers and agents
Cheerful, engaged, and uplifting tone during customer interactions
Reliable in Attendance & Punctuality
Ability to work under deadlines
Strong multi-tasking skills
Type 45 WPM
Clear and articulate speaking voice
Command of the English language
Bilingual in Spanish a plus
Computer/Internet skills/Word/Excel
Mathematical skills
Organizational Skills
HS Diploma
Physical Demands: Sitting at a desk/computer all day. The environment is fast paced, and indoor temperature conditions apply.
WINDSOR EQUAL OPPORTUNITY EMPLOYER
Full or Part-Time Daytime Customer Service Team Member (Monday-Friday) 24
Indianapolis, IN jobs
Full-Time or Part-Time Day Team Member At Crew Carwash, our Purpose is to “Create Smiles and Lifetime Customers.” As a daytime Customer Service Team Member, you will have the opportunity to join a Glassdoor Best Place to Work and achieve your full potential!
What you'll doat Crew:
Smile! •
Work daytime hours, Monday-Friday
Live our #1 Value of Safety
WOW! Customers
Service advise and load customers
Ensure industry-leading quality for our customers
Help maintain a park-like environment (inside and outside)
Crew's commitments to you:
$15 - $16 per hour + incentive pay
Daily pay options available at no cost to you
Paid Time Off + 6 paid holidays each year (Full Time only)
Free carwashes, naturally •
Flexible schedules
Industry-leading training
Tuition reimbursement
Group health, dental, and vision (Full Time only)
401K with company match
Crew's expectations:
Must be at least 16 years old
No prior work experience is required
Work a minimum of 20 hours per week as part-time or 30 hours per week as full-time
Have the ability to work during the hours of 7AM- 4PM in a fast-paced operations environment
Be able to stand for extended periods of time (up to 8+ hours per day)
Be able to hustle with a sense of urgency
Be able to reach, twist, kneel, squat, run, and/or jump
Be able to push/pull drums and materials with the appropriate equipment
Be comfortable working near/around moving mechanical parts
Be able to climb ladders, scaffolds, and platforms
Be able to lift or move a minimum of 25 pounds
Be able to operate and utilize electronic devices
Be able to withstand extended exposure to all weather extremes
We're really in the people business, we just happen to wash cars!
Independent Eyewear Representative- Northern Florida
Tallahassee, FL jobs
OH HEY THERE! WE'RE HIRING!
Territory Eyewear Representative - Northern Florida
Independent 1099 Contractor | Commission-Based | Freedom Meets Opportunity
Are you ready to represent some of the most exciting independent eyewear brands in the industry? We're looking for a passionate, competitive, and self-motivated Territory Eyewear Representative to grow our presence across Northern Florida.
At OGI Eyewear, we believe in
Independence for Independents
. As a founding member of The Optical Foundry, we've proudly championed boutique luxury eyewear for more than 25 years. Our expanding portfolio, now including Article One and SCOJO NYC 212, brings together craftsmanship, creativity, and authenticity for independent optical retailers and distributors worldwide.
Now, we're looking for a dynamic sales professional who shares our spirit, someone who thrives on connecting with people, building genuine relationships, and driving growth through storytelling and style.
What You'll Do
Develop and nurture relationships with independent optical retailers in your territory.
Create and execute innovative sales strategies that make an impact.
Generate and follow up on leads, always hunting for new opportunities.
Forecast and meet (or exceed!) your sales targets with confidence.
Be the face of OGI Eyewear in your region, showcasing our brands with pride and passion.
What We're Looking For
Proven success in sales with a record of exceeding goals.
A self-starter who's motivated, personable, and fearless in the field.
Excellent communication and negotiation skills; you know how to connect and close.
Comfortable traveling within and beyond your assigned territory.
Tech-savvy (iOS proficiency a plus).
Based in the U.S.
Why Join Us
You'll represent brands that
stand for something
: craftsmanship, creativity, and independence. You'll also have the support of a passionate in-house team based in Minneapolis, MN, who share your drive to see customers succeed.
This is more than a sales role, it's an opportunity to build lasting relationships, represent brands that matter, and help shape the future of independent eyewear. If that sounds like your kind of challenge, we'd love to hear from you.
This 1099 Independent Contractor position is based on an attractive commission structure. For further information or to apply, please email OGI Eyewear Chief Sales Officer Cynthia McWilliams *********************************.
About OGI Eyewear: Beginning in Minnesota in 1997 as an independent eyewear label, OGI Eyewear has always remained true to its original philosophy: Independence for Independents. OGI Eyewear offers optical shops and independent Opticians more choice and freedom by carrying six unique eyewear collections: OGI, Red Rose by OGI, OGI Kids, Seraphin, Seraphin Shimmer, Article One Eyewear, and SCOJO New York. By emphasizing innovation, originality, quality and value, OGI Eyewear has refined its vision to earn worldwide recognition. OGI Eyewear consistently releases new products: exclusive, trend-setting, and handcrafted luxury eyewear, and develops the hottest trends in the eyewear industry. Learn more at *******************
Customer Success Specialist
Lewisville, TX jobs
The Stylist Success Specialist position will help J.Hilburn Stylists feel confident and equipped to provide 5 star concierge service to their Clients and grow their business while also ensuring that the Stylist feels valued by the company.
Core Accountabilities and Responsibilities
5-star Concierge Service
Concierge service mentality: Demonstrate a relentless commitment to supporting Stylist business success with a proactive, solutions-first approach.
Multi-channel responsiveness: Deliver timely, white-glove service via phone, email, live chat, and text channels to support Stylist and Client inquiries.
Fit and product support: Provide guidance and advice on product fit, design, and ordering to support Stylist expertise and Client satisfaction.
Problem resolution: Troubleshoot complex issues with persistence and professionalism, ensuring complete and satisfying resolution for the Stylist.
Stylist Partnership Development
Business partnership mindset: Build authentic relationships with Stylists and act as a trusted partner in their business growth.
Proactive outreach: Identify opportunities to check in with Stylists, support onboarding or transitions, and proactively offer help without being asked.
Insight sharing: Surface useful trends or recurring challenges to company leadership to improve systems and drive service enhancements.
Advocacy and follow-through: Ensure the Stylists will feel seen, heard, and supported by owning their issue from start to finish.
Knowledge and Process Execution
Policy and procedure fluency: Continously learn knowledge of J.Hilburn processes, programs, and systems accurately in daily support.
Knowledge base utilization: Reference and contribute to the internal knowledge base to support continuous service quality improvement.
Process adherence: Follow standard operating procedures to ensure consistency and professionalism in every interaction.
Documentation and ticketing: Accurately record service requests, updates, and resolutions in the appropriate systems.
Cross-functional Collaboration
Stylist Success Team Collaboration: Communicate openly and respectfully with peers, sharing knowledge and supporting group success.
Cross-functional Team Collaboration: Collaborate respectfully and effectively with other departments to align on solutions, share insights, and support Stylist-facing initiatives.
Required Knowledge, Skills, and Abilities
Delivering support across multiple channels (phone, email, chat, sms) in a fast-paced
Strong problem-solving, communication, and relationship management skills.
Strong proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Zendesk, Salesforce, Freshdesk).
Ability to resolve complex service issues with a high level of professionalism, persistence, and empathy.
Providing fit and product advice, ideally within apparel, tailoring, or styling environment.
Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
Working with independent contractors, business owners, or Stylists, offering tools, guidance, and support to help grow their business.
Required Education and Experience
Bachelor's degree in Fashion Merchandising, Business, Communication, or a related field preferred.
5+ years of customer service or sales experience, preferably in high-end retail client-facing, apparel/fashion, e-commerce, or concierge services.
Familiarity with interpreting and navigating backend order systems, customer profiles, and inventory tools.
Familiarity with building successful rapport and loyalty with clients.
Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
Familiarity with CRM systems, ticketing platforms, or customer support software (e.g., Zendesk, Salesforce, Freshdesk, etc.).
Travel
There is minimal anticipated travel required for this position.
Annual and Semi-Annual Company Conferences, usually in the DFW area
This is an ONSITE position 4 days/week, Monday through Thursday, Fridays are remote and occasionally on the weekend.
Customer Service - Part-Time Nights/Weekends
New Hope, PA jobs
Job Title: Customer Service Desk Assistant
Function: To provide prompt and efficient service to the customer while contributing to the smooth operation of the customer service booth
Provide prompt and courteous service to the customers according to company policies
Operate the following equipment: cash register, fax machine, adding machine
Answer incoming phone calls and take messages when necessary
Investigate and resolve customer questions, complaints and problems
Interact with customers in a courteous and tactful manner
Assist in processing of courtesy card applications, issuing rain checks, etc.
Allocate cash to checkers and record amount assigned
Verify receipts and balance and settle drawers
Investigate and report shortages or overages
Refer difficult or unusual customer problems to a manager for prompt attention
Keep customer service area clean
Perform other functions as requested or required by business conditions, including operating the register, bagging, etc
Must be able to work Nights & Weekends
Physical Demands:
Stand on feet, bend, stoop or walk for the majority of the time
Auto-ApplySeasonal Service Memeber - Balloon Expert Weekends
Melbourne, FL jobs
Store - INDIAN HARBOUR BEACH, FL Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
* Help customers shop, locate products, and provide them with solutions
* Provide a fast and friendly checkout experience; execute cash handling to standards
* Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
* Educate customers on the Voice of Customer (VOC) survey
* Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
* Participate in the truck unload, stocking, and planogram (POGs) processes
* Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
* Perform Store In Stock Optimization (SISO) and AD set duties as assigned
* Support shrink and safety programs
* Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
* Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
* Cross trained in Custom Framing selling and production
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires
* Retail and/or customer service experience preferred
Physical Requirements
Work Environment
* Ability to remain standing for long periods of time
* Ability to move throughout the store
* Regular bending, lifting, carrying, reaching, and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment
* If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit *****************
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
Auto-ApplyCustomer Service Representative / Store Associate (Closer)
Bealeton, VA jobs
Full-time, Part-time Description
A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs.
The Customer Service Representative / Store Associate (Closer) provides prompt, courteous customer service. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold.
The typical shift for this position is 4pm - midnight. Reliable transportation is a must.
Essential Duties and Responsibilities
· Provides prompt, courteous customer service
· Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold.
· Performs multi-function operation of the fuel console.
· Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store.
· Assists in maintaining proper inventory levels and shift audits.
· Controls merchandise, cash shortages, and other selling expenses.
· Performs all duties with minimum supervision and works irregular hours as needed.
· Stand and/or walk up to eight hours per day.
· Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels)
· Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer.
· Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day).
· Other duties as assigned.
Requirements
· High School graduate or equivalent.
· Perform the four basic arithmetic operations.
· Ability to work a flexible schedule to meet the needs of the business, which will require evenings, weekends, and holidays as needed.
· Excellent verbal communication skills.
· Excellent customer service skills.
· Ability to understand and follow instructions as given.
· Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc.
· Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc.
· Ability to perform the essential duties and to work under the conditions described.
EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity.
EOE/Veteran/Disability
Customer Service Representative / Store Associate (Closer)
Bealeton, VA jobs
Description:
A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs.
The Customer Service Representative / Store Associate (Closer) provides prompt, courteous customer service. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold.
The typical shift for this position is 4pm - midnight. Reliable transportation is a must.
Essential Duties and Responsibilities
· Provides prompt, courteous customer service
· Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold.
· Performs multi-function operation of the fuel console.
· Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store.
· Assists in maintaining proper inventory levels and shift audits.
· Controls merchandise, cash shortages, and other selling expenses.
· Performs all duties with minimum supervision and works irregular hours as needed.
· Stand and/or walk up to eight hours per day.
· Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels)
· Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer.
· Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day).
· Other duties as assigned.
Requirements:
· High School graduate or equivalent.
· Perform the four basic arithmetic operations.
· Ability to work a flexible schedule to meet the needs of the business, which will require evenings, weekends, and holidays as needed.
· Excellent verbal communication skills.
· Excellent customer service skills.
· Ability to understand and follow instructions as given.
· Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc.
· Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc.
· Ability to perform the essential duties and to work under the conditions described.
EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity.
EOE/Veteran/Disability
CLUB Customer Service Outfitter, part-time
Tualatin, OR jobs
The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.
ESSENTIAL FUNCTIONS:
* Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
* Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience.
* Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
* Demonstrates products to customers.
* Remains knowledgeable of advertised sales.
* Helps meet metric goals and objectives for self and store.
* Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.
* Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
* Provides daily feedback and reports in a timely and accurate manner.
* Provides peer coaching, recognition, and support as a CLUB advocate and representative.
* Provides service to all areas of the store based on business need.
* ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
* Minimum Degree Required: High school diploma or equivalent experience
* Experience: 0 to 2 Years of Experience
KNOWLEDGE, SKILLS, AND ABILITY:
* Excellent organization skills and attention to details.
* Experience in a customer service environment.
* Excellent verbal and written communication skills.
* Adaptability to new processes and procedures.
* Excellent self-motivation and initiative while unsupervised.
TRAVEL REQUIREMENTS:
* N/A
PHYSICAL REQUIREMENTS:
* Stand and/or walk during shift to assist customers on the sales floor, etc.
* Hear well enough to constantly communicate with others to exchange information
* Constantly repeat motions that may include the wrists, hands and/or fingers
* Constantly assess the accuracy, neatness and thoroughness of work assigned
* Light work that includes lifting and moving objects up to 20 pounds constantly
* Occasionally ascend or descend ladders, stairs, step stools, etc
* Occasionally work in noisy environments
INDEPENDENT JUDGEMENT:
* Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Part Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
* Dental
* Vision
* Voluntary benefits
* 401k Retirement Savings
* Paid holidays
* Paid vacation
* Bass Pro Cares Fund
* And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at ************************.
Cabela's
Auto-ApplyCustomer Retention Specialist
West Palm Beach, FL jobs
Job DescriptionDescription:
The Customer Retention Specialist is responsible for driving the Trade Up program and customer retention initiatives for GMC and will be serving as the primary point of contact for potential customers interested in upgrading their vehicles and existing customers seeking continued satisfaction with their GMC ownership experience.
The retention specialist will play a pivotal role in promoting GMC's offerings, enhancing customer loyalty and ensuring long-term success by cultivating positive relationships with customers and facilitating the vehicle upgrade journey.
Essential Job Responsibilities
Engage with potential and current customers to explain the benefits of the GMC Trade Up program, encouraging them to trade their existing vehicle for a new GMC model.
Assist customers throughout the trade-in process, providing transparent valuations and guiding them through financing and leasing options.
Collaborate with the sales team to facilitate a smooth transition from Trade Up Advantage inquiries to a vehicle purchase process.
Track and monitor Trade Up Advantage program participation, aiming to meet sales and trade-in targets.
Regularly update customers on new GMC models and special offers that complement their trade-in opportunities.
Report on key metrics, including trade-in volume, customer satisfaction scores and retention rates to management on a regular basis.
Education/Requirements:
High School Diploma or GED.
Proven experience in sales, customer service or customer retention within the automotive industry is preferred.
Strong understanding of GMC products, services and the Trade Up program preferred.
Knowledge of automotive financing and trade-in processes preferred.
Strong written and verbal communication skills required.
Strong organizational skills with the ability to manage multiple tasks and customer service simultaneously.
Familiarity with CRM systems and customer data management tools.
Positive attitude.
Strong work ethic.
A valid driver's license and 3+ years of clean driving record are required.
Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
About Schumacher Automotive Group
Schumacher Auto Group is an industry-leading Car Dealership Company with award-winning car brands in the West Palm Beach, North Palm and Delray areas, with exceptional team members. We have a strong focus on putting our employees, customers and community first in everything we do.
Requirements:
Customer Growth Executives
Georgia jobs
Enabling safe and rewarding digital lives for genuine people, everywhere
We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.
With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
About the team and role
Account Management Team, GBG Americas
At GBG, our Customer Growth Executives are the cornerstone of the Go-To-Market strategy, playing a critical role in ensuring client success and satisfaction. We are committed to building strong, long-lasting relationships with our clients, understanding their unique business needs, and delivering customized solutions that drive growth and value.
Our team excels in a dynamic, fast-paced environment where innovation and teamwork are key to exceeding client expectations. By combining strategic insight, exceptional relationship management, and technical expertise, our Account Managers serve as trusted partners and advisors to our clients, helping them achieve success through GBG's solutions. We're more than a team-we're a crucial driver of client success and a key contributor to the overall success of GBG Americas.
The Role
As a Customer Growth Executive within GBG, you will play a pivotal role in driving client success and business growth. This role focuses on building and managing strong client relationships, ensuring clients receive maximum value from GBG's identity verification, fraud prevention, and compliance solutions. You'll be responsible for account growth, client retention, and long-term partnership development.
In collaboration with cross-functional teams-including Professional Services, Sales, and Product-you will act as a trusted advisor, aligning GBG's solutions with clients' unique needs and business goals. Through strategic account management, solution consultation, and proactive problem-solving, you'll ensure client satisfaction and support commercial negotiations to expand and retain accounts.
What you will do
Client Relationship Management: Foster and maintain strong, lasting relationships with clients, acting as the primary point of contact.
Account Growth and Retention: Identify upsell and cross-sell opportunities while ensuring high client retention and satisfaction.
Solution Consultation: Collaborate with Professional Service Consultants and internal teams to deliver optimized solutions tailored to clients' technical and strategic needs.
Commercial Negotiations: Lead contract renewals, pricing discussions, and negotiate terms that drive mutual business success.
Quarterly Business Reviews (QBRs): Conduct regular, in-person QBRs to evaluate client success, review key metrics, and align on future strategies and goals - Up to 30% travel required
Client Advocacy: Serve as a champion for clients, relaying feedback to internal teams to enhance products and services.
Performance Tracking and Reporting: Monitor and report on key account metrics, ensuring transparency and proactive management of client success.
Collaboration with Sales: Partner closely with Sales to transition new clients and identify opportunities for further engagement.
Requirements
Skills we are looking for
Proven account management experience, with experience managing enterprise-level accounts in complex organizations.
Proven success in managing accounts with an annual contract value (ACV) of >$3M with a track record of cross sell/upsell and retention rates of 90% or higher.
Experience in the identity verification, fraud prevention, or related technology domains.
Strong ability to build relationships with C-level stakeholders and influence strategic business decisions.
Expertise in contract negotiations, upselling/cross-selling, and driving revenue growth.
Skilled in conducting Quarterly Business Reviews (QBRs) and delivering customized solutions to meet client needs
Benefits
To find out more
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to ****************** and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.
Auto-ApplyCustomer Service Experts - English Only and Spanish Bilingual applicants are welcome! (Great benefits and a strong work-life balance!)
Orlando, FL jobs
Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
Job Description:
At AllianceOne we pride ourselves on living our corporate values of integrity, respect, professionalism, innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve.
AllianceOne is a Certified "Great Place to Work"!
As a Customer Service Expert, you will be answering inbound calls to assist customers with accounts, toll invoices, technical assistance, and DMV registration holds.
Provide excellent customer service to customers by:
Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
Projecting patience, empathy, caring and sincerity in voice tone and words
Establishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulations
Express thoughts and information clearly and succinctly
Communicating unpleasant or negative information in a tactful manner
Consistently meet established productivity, schedule adherence, and quality standards
Be flexible, adjust quickly, and react positively to change
Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff
Special projects as required
PAY: $20.00
LOCATION: Orlando, FL 32807
HOURS:
Monday- Friday 10:45 AM- 7:15 PM + Saturday 8:00 AM- 4:30 PM
*In addition to Sunday, you will also have one of the following week days off: Tuesday, Wednesday or Thursday (this will be assigned based upon staffing needs)
MANDATORY TRAINING HOURS (1st 2 weeks): Monday- Friday 10:45 AM- 7:15 PM
BENEFITS:
Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more!
You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.
QUALIFICATIONS:
Prior customer service experience (high volume call center experience is a plus)
Professional verbal and written communication skills
Outstanding attendance & work ethic
Strong ability to navigate multiple systems while speaking with customers
Must be self-motivated, problem solver and use critical thinking
Must be proficient in time management
Good typing/keyboarding skills (a test will be given)
Ability and openness to work professionally with a diverse customer base
Works well in team setting
A criminal background check and drug test are required
Vehicle tag check completed, all toll violations must be paid prior to hire date
#ZRPSG
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at *****************************.
Questions?
Please review our privacy notice available at the following ******************************
For additional information on AllianceOne visit our website at **********************
Auto-ApplyCall Center Operator/Receptionist
San Antonio, TX jobs
Full-time Description
Red McCombs Ford is looking for a friendly, organized and professional Customer Service Representatives to be the first point of contact for our customers - both in person and over the phone.
Come be a part of the #1 Ford Dealership in San Antonio and South Texas! Exciting team atmosphere. Growth opportunities.
Serves visitors by greeting, welcoming, and directing them appropriately
Notifies company personnel of visitor arrival
Directs visitors by maintaining employee and department directories
Keeps a safe and clean reception area by complying with procedures, rules, and regulations
Contributes to team effort by accomplishing related results as needed
Answering phone calls in a swift, professional manner
Transferring customers to the appropriate personnel
Scheduling customers for service reservations
Requirements
Telephone Skills
Verbal Communication
Listening
Professionalism
Customer Focus
Organization
Handles Pressure
Familiarity with phone systems
Previous experience with Microsoft Office software preferred
Receptionist/Call Center Operator
San Antonio, TX jobs
Come be a part of the #1 Ford Dealership in San Antonio and South Texas! Exciting team atmosphere. Growth opportunities.
Red McCombs Ford is looking for a friendly, organized and professional Receptionist to be the first point of contact for our customers - both in person and over the phone.
Duties include but not limited to:
Greet customers with a professional and friendly demeanor
Handle inbound phone calls
Schedule service reservations
Work with our customer database (phone calls/emails/text)
Work with Sales and Service staff
Data entry
and more
Benefits include:
Dental/Vision/Medical
Christmas Bonus
401K
Tenure Bonus
We would love for you to join our team!
Auto-Apply