Customer Service Claims Specialist
Brooklyn, OH jobs
Position Overview: Deliver a best-in-class, customer-centric experience through accurate and efficient handling of claims and returns. The Claims & Returns Specialist is responsible for investigating product-related issues, processing RMAs, coordinating replacements or credits, and ensuring timely, professional communication between customers, Sales, Quality, and Production.
Essential Job Functions:
Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text).
Communicate clearly and professionally in both verbal and written formats.
Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues.
Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible.
Accurately process RMA requests, credits, replacements, and adjustments in ERP and CRM systems according to company policy.
Validate claim details, including original order, shipment, and inspection records, to ensure complete and accurate resolution.
Follow all established workflows and work instructions to ensure consistency and compliance.
Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy.
Collaborate with Quality, Production, and Shipping to verify root cause and coordinate appropriate corrective action (e.g., repair, remake, or credit).
Maintain accurate documentation, including case notes, RMA logs, return authorizations, photos, and investigation summaries.
Communicate clearly and professionally with internal teams to ensure customer needs are met in full and on time.
Escalate complex or unresolved cases promptly to the Lead or Manager, Customer Experience, for support.
Identify recurring issues or trends and escalate to Quality or the Manager, Customer Experience, for analysis.
Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers.
Understand and effectively use applicable technology as required by the business, including ERP, Salesforce and Microsoft Outlook.
Non-Essential Job Functions:
Other duties as assigned
Training: On the job
Qualifications:
Education & Certifications: High school diploma or Equivalent through Associate's Degree or higher preferred, but not required
Experience: 1-3+ year(s) customer service experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce
Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic
Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work.
Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday
EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.
Customer Experience Supervisor
Orlando, FL jobs
Who We Are
Since 2009, American Threads has grown into a multi-location brand with boutiques across Texas, Arizona, Georgia, and Florida-alongside a thriving online store that reaches customers nationwide. Headquartered in California, we blend West Coast creativity with Southern charm to deliver an elevated retail experience both in-store and online.
We strive to empower individuals to show up confidently and express their personal style for all their milestone events. Whether it's a Graduation, Bridal event, vacation, Birthday, or just a night out with friends, Threads pieces are made to be worn with confidence and purpose. We combine trend-forward looks with timeless influences to create styles that feel current, effortless, and uniquely you.
American Threads is the land of the free, home of the babes-and that means we celebrate bold energy, originality, and the freedom to be who you are. In our stores, you'll find more than just a great outfit. You'll find a team of stylists who know how to turn a moment into a memory, who hype you up in the fitting room, and who know how to build a look that tells a story.
Who You Are
The Customer Experience Supervisor plays a vital leadership role in the store, responsible for driving daily sales, delivering exceptional customer experiences, and ensuring smooth, efficient operations. This position requires strong styling expertise, a proactive approach to client engagement, and the ability to lead by example. In addition to driving floor performance, this role oversees key operational functions such as opening and closing procedures, zone management, fitting room oversight, and supporting visual merchandising execution.
As a trusted floor leader, the Customer Experience Supervisor works closely with the Store Manager and Assistant Store Manager to coach team members, maintain brand and service standards, and consistently meet or exceed performance goals. This role balances both client-facing responsibilities and back-of-house operational excellence to support a seamless and elevated store experience.
Sales Expectations
Actively drive daily sales and key performance indicators (KPIs) through exceptional styling and consistent client engagement.
Consistently meet and exceed individual and team performance metrics.
Support sales tracking and reporting to foster team awareness and accountability.
Contribute to in-store events and promotions to increase traffic and drive conversion.
Offer timely, constructive performance feedback to leadership to support growth.
Possesses strong business acumen. Notices trends in KPI's and is able to create clear action plans that provide results in order to increase store profitability.
Utilizes sales reports on POS to track and analyze business.
Customer Experience & Sales Floor Leadership
Create a welcoming, high-energy environment that reflects the brand experience.
Coach team members in delivering elevated styling sessions and closing fitting room interactions.
Champion reapproach, upselling, and clienteling to maximize conversion.
Provide real-time coaching on customer engagement, product knowledge, and service excellence.
Drive POS conversions and styling appointments to support customer retention and revenue growth.
Deliver elevated, personalized styling sessions as a trusted style authority.
Lead fitting room conversion through thoughtful reapproaches, complete looks, and curated product suggestions.
Stay informed on new arrivals, fit guides, and trend direction to confidently influence purchases.
Mentor team members on foundational styling principles-silhouettes, color theory, and brand voice.
Maintain high standards in styling zones, ensuring brand alignment and visual consistency.
Talent Support & Accountability
Lead by example during MOD shifts, modeling best practices in service and performance.
Support onboarding by offering hands-on coaching and immediate feedback to new hires.
Contribute to daily team check-ins and communicate clear shift objectives.
Reinforce dress code, brand voice, and service standards consistently.
Cultivate a culture of accountability, positivity, and results across the team.
Operations Accountability
Performs and supervises store opening and closing procedures following American Threads policies. This includes but is not limited to counting funds, opening and closing registers, completing nightly cash deposits, and securing the facility.
Assign and oversee sales floor zones based on traffic flow and team strengths.
Maintain cleanliness and organization across fitting rooms and the sales floor.
Serve as the primary store contact during MOD shifts, escalating issues to leadership as appropriate.
Maintain strong product knowledge and support visual merchandising initiatives during shifts.
Manages controllable expenses and oversees American Threads loss prevention policies and procedures are being executed.
Ensures the adherence to American Threads policies and the safety of store associates and customers.
Benefits:
40% Employee Discount
401(k) with Company Matching
Health Insurance Options
Paid Time Off (PTO)
Skills & Qualifications:
High school diploma or equivalent
Minimum 1 year of experience in a retail or fashion-focused sales role
Demonstrated ability to meet or exceed sales goals
Strong communication and time management skills
Ability to lead with confidence and motivate peers
Flexible schedule including weekends, nights, and holidays
Passion for fashion, styling, and customer connection
Must be 18 years of age or older
Physical Requirements:
Able to stand or walk for extended periods (up to 8 hours)
Must be able to lift up to 40 lbs.
Frequent reaching, bending, and lifting
Comfortable climbing a ladder when needed
Customer Service Associate
Conyers, GA jobs
As a Customer Service Associate, you will lead the effort to deliver a world-class experience for our customers. For Ashworth, that means owning all of the operational aspects of delivering high quality custom embellished products accurately, on time and complete, minimizing friction points for both the sales representatives and especially the customer.
You will work closely with Customer Service, Sales and Graphic Design to ensure all orders are production ready to meet customer expectations and delivery deadlines. You love being in the trenches and working directly with the customer and Ashworth Team members to solve problems and deliver results. You bring a natural curiosity to work every day to ask the right questions to build better processes and procedures that will drive better results.
Your energy and enthusiasm are contagious and help bring the best out of the people around you. Your organizational and analytical skills enable you to effectively manage our embellished order pool and be a natural problem solver. You are collaborative and have impeccable follow through and attention to detail.
Role and Responsibilities:
Work closely with Sales and Customer Service to ensure detailed and accurate embellished orders are being entered into RepSpark and flowing to NetSuite.
Own the company embellished order pool and work to ensure all embellished orders are production ready in a timely fashion to allow the operation to begin production:
1- Identify and chase artwork needing approval
2- Order approved Heat Transfers and Appliques required to fulfill orders
3- Work closely with 3rd party embroidery partners to manage workflow, priorities and quality execution, including coloring of embroidered orders
4- Work closely with the Operations team to manage workflow, priorities and quality execution of Heat Press orders
Communicate proactively with customer service and sales representatives when problems arise and bring solutions to the table
Leverage NetSuite reporting and available Business Intelligence tools to monitor, measure, track and report on all embellished orders.
Qualifications:
BA/BS degree preferred.
Minimum of 3 years of relevant work experience; experience with Embellishment Services is highly desirable.
Possesses mid-level Microsoft Office skills (Word, Excel, PowerPoint)
Experience working within Enterprise Systems, WMS and Business Intelligence / Business Analytics solutions. NetSuite experience is preferred but not required.
Skills:
Enthusiasm and commitment to deliver high quality embellished products
Strong verbal, written and interpersonal skills
Exceptional listening skills
Ability to organize and prioritize work and meet deadlines
Proactive/Problem solving mindset
Effective team player who collaborates with others and shares ideas
Demonstrate high standards of ethical conduct
Customer Experience Associate
Columbus, OH jobs
RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.
The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.
YOUR RESPONSIBILITIES
Live Our Vision, Values and Beliefs every day
Represent the RH brand through polished communication, personal appearance and professionalism
Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only met but also exceeded
Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
Qualify and educate potential design customers on services offered by RH Interior Design
OUR REQUIREMENTS
1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
Poise and confidence to interact with high-end customers while maintaining confidentiality
People and relationship-driven
Driven to deliver first-class service and exceed customer expectations
Ability to recognize and respond to multiple priorities
Exceptional analytical, problem-solving and decision-making skills
Strategic, highly organized and results-oriented
Excellent verbal and written communication skills
Commitment to Quality with exceptional attention to detail
Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
Willingness to work a flexible schedule, including evenings, weekends and holidays
About Us
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
Retail and Marketing Representative
Seattle, WA jobs
At Marvin, we're driven by a powerful purpose: to imagine and create better ways of living. For over 100 years, we've been a family-owned and -led company committed to helping people live healthier, happier lives through thoughtful design, exceptional craftsmanship, and a deep understanding of how people live and work in their homes.
Marvin Replacement is our dedicated replacement window and door business, bringing Marvin's legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation-making the window replacement process simple, seamless, and satisfying.
We're looking for Brand Ambassadors who are personable, confident, and genuinely excited to connect with others. The ideal candidate is outgoing, authentic, and thrives in social settings-someone who can spark meaningful conversations, build trust quickly, and represent Marvin with pride.
Looking for a flexible, high-reward opportunity?
Whether you're launching a new career in sales, bringing experience to a growing team, or seeking a part-time role with serious earning potential-this position is built for you.
Highlights of your role:
Represent Marvin at retail stores, trade shows, and local events
Engage with shoppers and spark interest in our premium window and door solutions
Generate qualified leads by converting conversations into in-home consultation appointments
Set up and maintain professional, eye-catching displays
Why You'll Love This Role
Your Performance Drives Your Paycheck: Top performers regularly earn $1,000+ per week, even with a part-time schedule - and there's no cap on bonuses
Flexible Scheduling: Choose shifts that fit your life - days, evenings, and weekends
Career Growth or Side Hustle: Whether you're starting out or leveling up, this role grows with you
Paid Training: Get expert onboarding and support from day one
Toll Reimbursement: We've got your travel covered
You're a good fit if you have (or if you can):
Have reliable transportation - you'll be traveling to retail locations and events in your area.
Love starting conversations - you're naturally outgoing and enjoy connecting with new people.
Can handle rejection with confidence - you know that every “no” gets you closer to a “yes.”
Enjoy helping customers - you're energized by engaging with people and making a great first impression.
Can lift up to 40 lbs - setting up displays is part of the job.
Are comfortable on your feet - you'll be standing and moving around during your shift.
We also want to make sure you have:
18 years of age or older
Have a smartphone
Flexibility to work a minimum of 15 hours per week
We invite you to see yourself at Marvin:
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.
Ready to represent a premium brand and get rewarded for your hustle?
Apply today and start building a flexible, fulfilling future with Infinity from Marvin.
Marvin is an equal opportunity employer:
Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at ...@marvin.com.
Compensation: Earn $22 - $32+/hr - guaranteed hourly pay of $22/hr plus weekly bonuses for every qualified lead
Retail and Marketing Representative
Woodinville, WA jobs
Join our team as a Brand Ambassador! Earn $22-$32+/hour - guaranteed hourly pay of $22/hour plus weekly bonuses for every qualified lead! At Marvin, we're driven by a powerful purpose: to imagine and create better ways of living. For over 100 years, we've been a family-owned and -led company committed to helping people live healthier, happier lives through thoughtful design, exceptional craftsmanship, and a deep understanding of how people live and work in their homes.
Marvin Replacement is our dedicated replacement window and door business, bringing Marvin's legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation-making the window replacement process simple, seamless, and satisfying.
We're looking for Brand Ambassadors who are personable, confident, and genuinely excited to connect with others. The ideal candidate is outgoing, authentic, and thrives in social settings-someone who can spark meaningful conversations, build trust quickly, and represent Marvin with pride.
Looking for a flexible, high-reward opportunity?
Whether you're launching a new career in sales, bringing experience to a growing team, or seeking a part-time role with serious earning potential-this position is built for you.
Highlights of your role:
Represent Marvin at retail stores, trade shows, and local events
Engage with shoppers and spark interest in our premium window and door solutions
Generate qualified leads by converting conversations into in-home consultation appointments
Set up and maintain professional, eye-catching displays
Why You'll Love This Role
Your Performance Drives Your Paycheck: Top performers regularly earn $1,000+ per week, even with a part-time schedule - and there's no cap on bonuses
Flexible Scheduling: Choose shifts that fit your life - days, evenings, and weekends
Career Growth or Side Hustle: Whether you're starting out or leveling up, this role grows with you
Paid Training: Get expert onboarding and support from day one
Toll Reimbursement: We've got your travel covered
You're a good fit if you have (or if you can):
Have reliable transportation - you'll be traveling to retail locations and events in your area.
Love starting conversations - you're naturally outgoing and enjoy connecting with new people.
Can handle rejection with confidence - you know that every “no” gets you closer to a “yes.”
Enjoy helping customers - you're energized by engaging with people and making a great first impression.
Can lift up to 40 lbs - setting up displays is part of the job.
Are comfortable on your feet - you'll be standing and moving around during your shift.
We also want to make sure you have:
18 years of age or older
Have a smartphone
Flexibility to work a minimum of 15 hours per week
We invite you to see yourself at Marvin:
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.
Ready to represent a premium brand and get rewarded for your hustle?
Apply today and start building a flexible, fulfilling future with Infinity from Marvin.
Marvin is an equal opportunity employer:
Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at ...@marvin.com.
Compensation: Earn $22 - $32+/hr - guaranteed hourly pay of $22/hr plus weekly bonuses for every qualified lead
Retail and Marketing Representative
Tumwater, WA jobs
At Marvin, we're driven by a powerful purpose: to imagine and create better ways of living. For over 100 years, we've been a family-owned and -led company committed to helping people live healthier, happier lives through thoughtful design, exceptional craftsmanship, and a deep understanding of how people live and work in their homes.
Marvin Replacement is our dedicated replacement window and door business, bringing Marvin's legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation-making the window replacement process simple, seamless, and satisfying.
We're looking for Brand Ambassadors who are personable, confident, and genuinely excited to connect with others. The ideal candidate is outgoing, authentic, and thrives in social settings-someone who can spark meaningful conversations, build trust quickly, and represent Marvin with pride.
Looking for a flexible, high-reward opportunity?
Whether you're launching a new career in sales, bringing experience to a growing team, or seeking a part-time role with serious earning potential-this position is built for you.
Highlights of your role:
Represent Marvin at retail stores, trade shows, and local events
Engage with shoppers and spark interest in our premium window and door solutions
Generate qualified leads by converting conversations into in-home consultation appointments
Set up and maintain professional, eye-catching displays
Why You'll Love This Role
Your Performance Drives Your Paycheck: Top performers regularly earn $1,000+ per week, even with a part-time schedule - and there's no cap on bonuses
Flexible Scheduling: Choose shifts that fit your life - days, evenings, and weekends
Career Growth or Side Hustle: Whether you're starting out or leveling up, this role grows with you
Paid Training: Get expert onboarding and support from day one
Toll Reimbursement: We've got your travel covered
You're a good fit if you have (or if you can):
Have reliable transportation - you'll be traveling to retail locations and events in your area.
Love starting conversations - you're naturally outgoing and enjoy connecting with new people.
Can handle rejection with confidence - you know that every “no” gets you closer to a “yes.”
Enjoy helping customers - you're energized by engaging with people and making a great first impression.
Can lift up to 40 lbs - setting up displays is part of the job.
Are comfortable on your feet - you'll be standing and moving around during your shift.
We also want to make sure you have:
18 years of age or older
Have a smartphone
Flexibility to work a minimum of 15 hours per week
We invite you to see yourself at Marvin:
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.
Ready to represent a premium brand and get rewarded for your hustle?
Apply today and start building a flexible, fulfilling future with Infinity from Marvin.
Marvin is an equal opportunity employer:
Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at ...@marvin.com.
Compensation: Earn $22 - $32+/hr - guaranteed hourly pay of $22/hr plus weekly bonuses for every qualified lead
Bilingual Customer Service Representative
Dallas, TX jobs
Rowley Company is a leading manufacturer and international distributor of home décor products, offering value-added services and solutions to our professional trade and retail partners. Since 1962, Rowley has supported drapery and upholstery workrooms, installers, and designers with the tools, supplies, education, and technical expertise needed to grow their businesses. Our vast portfolio includes over 15,000 products available for same-day delivery, utilized worldwide in window covering design, fabrication, installation, quilting, and upholstery. We serve a diverse range of industries, including residential, retail, hospitality, healthcare, education, and marine.
The Customer Experience Representative (CER) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by answering incoming calls from customers placing product orders. They would also assist with fax/email orders, answer product inquiries and questions, handle complaints, troubleshoot problems and provide account information to customers.
Responsibilities:
Provide excellent customer service in an outgoing, courteous, friendly and professional manner
Process product sales orders for customers via phone, fax or email
Assist customers in locating items in the sales catalog and/or website
Assist customers with product knowledge or technical assistance
Assist customers in tracking sales order shipments
Assist customers with account information and process credit card payments
Requierments:
Must be able to clearly speak and write in English AND Spanish
Must be polite, friendly and outgoing
Must have excellent phone etiquette and people skills
Must be able to work together, as a team, as well as independently
Ability to follow through with questions from customers
Ability to fax/email instructions and/or other document requests to customers
Must possess strong computer and typing skills
Education/Experience Required:
Prior customer service experience is a must
Prior sales experience is helpful
Prior knowledge of Sage MAS 500, Netsuite and Microsoft Office is helpful
Customer Service Representative
Santa Fe Springs, CA jobs
As the department's first responder, the Tier 1 Customer Service Agent is crucial for building and maintaining the company's positive reputation. The role requires a high level of professionalism while assisting customers within our Zendesk ticketing system via phones, emails, text messages, and chat. Responsibilities also include, but are not limited to, processing customer returns, issuing refunds, handling claims, creating package replacements, supporting store associates, guiding customers through their shopping experience, troubleshooting technical issues, and triaging issues with other departments.
Essential Job Functions:
Provide amazing (above and beyond) service across multiple channels
Provides exceptional customer service leveraging strong problem solving and professional communication skills
Ensures all customer service assigned cases/activities are brought to resolution and properly communicated to the customer
Uses problem solving skills and works with internal resources to analyze requests/data and determine root causes of issues
Documents every customer service interaction in Shopify and Zendesk as appropriate for the interaction
Adheres to Customer Service procedures to handle escalation process for tier 2/3
Works as a team member and reports issues to management that are important to area/process improvement.
Uses appropriate judgment in upward communication regarding department or employee concerns.
Meets performance expectations (KPIs) by achieving or exceeding departmental goals and objectives such as quality and productivity measures (AHT, CSAT, etc…)
Continuously adhering to our Quality Assurance standards
Contributes to team effort to help achieve department objectives
Provide knowledgeable answers to questions about products, pricing and availability.
Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
Job Qualifications/Requirements:
Knowledge of Zendesk is a plus
Available during business hours, including evenings and weekends.
Be a creative problem solver
Comfortable working in a high stress fast changing environment
Polite, friendly attitude to deal pleasantly with customers and agents
Cheerful, engaged, and uplifting tone during customer interactions
Reliable in Attendance & Punctuality
Ability to work under deadlines
Strong multi-tasking skills
Type 45 WPM
Clear and articulate speaking voice
Command of the English language
Bilingual in Spanish a plus
Computer/Internet skills/Word/Excel
Mathematical skills
Organizational Skills
HS Diploma
Physical Demands: Sitting at a desk/computer all day. The environment is fast paced, and indoor temperature conditions apply.
WINDSOR EQUAL OPPORTUNITY EMPLOYER
Independent Eyewear Representative- Northern Florida
Tallahassee, FL jobs
OH HEY THERE! WE'RE HIRING!
Territory Eyewear Representative - Northern Florida
Independent 1099 Contractor | Commission-Based | Freedom Meets Opportunity
Are you ready to represent some of the most exciting independent eyewear brands in the industry? We're looking for a passionate, competitive, and self-motivated Territory Eyewear Representative to grow our presence across Northern Florida.
At OGI Eyewear, we believe in
Independence for Independents
. As a founding member of The Optical Foundry, we've proudly championed boutique luxury eyewear for more than 25 years. Our expanding portfolio, now including Article One and SCOJO NYC 212, brings together craftsmanship, creativity, and authenticity for independent optical retailers and distributors worldwide.
Now, we're looking for a dynamic sales professional who shares our spirit, someone who thrives on connecting with people, building genuine relationships, and driving growth through storytelling and style.
What You'll Do
Develop and nurture relationships with independent optical retailers in your territory.
Create and execute innovative sales strategies that make an impact.
Generate and follow up on leads, always hunting for new opportunities.
Forecast and meet (or exceed!) your sales targets with confidence.
Be the face of OGI Eyewear in your region, showcasing our brands with pride and passion.
What We're Looking For
Proven success in sales with a record of exceeding goals.
A self-starter who's motivated, personable, and fearless in the field.
Excellent communication and negotiation skills; you know how to connect and close.
Comfortable traveling within and beyond your assigned territory.
Tech-savvy (iOS proficiency a plus).
Based in the U.S.
Why Join Us
You'll represent brands that
stand for something
: craftsmanship, creativity, and independence. You'll also have the support of a passionate in-house team based in Minneapolis, MN, who share your drive to see customers succeed.
This is more than a sales role, it's an opportunity to build lasting relationships, represent brands that matter, and help shape the future of independent eyewear. If that sounds like your kind of challenge, we'd love to hear from you.
This 1099 Independent Contractor position is based on an attractive commission structure. For further information or to apply, please email OGI Eyewear Chief Sales Officer Cynthia McWilliams *********************************.
About OGI Eyewear: Beginning in Minnesota in 1997 as an independent eyewear label, OGI Eyewear has always remained true to its original philosophy: Independence for Independents. OGI Eyewear offers optical shops and independent Opticians more choice and freedom by carrying six unique eyewear collections: OGI, Red Rose by OGI, OGI Kids, Seraphin, Seraphin Shimmer, Article One Eyewear, and SCOJO New York. By emphasizing innovation, originality, quality and value, OGI Eyewear has refined its vision to earn worldwide recognition. OGI Eyewear consistently releases new products: exclusive, trend-setting, and handcrafted luxury eyewear, and develops the hottest trends in the eyewear industry. Learn more at *******************
Customer Success Specialist
Lewisville, TX jobs
The Stylist Success Specialist position will help J.Hilburn Stylists feel confident and equipped to provide 5 star concierge service to their Clients and grow their business while also ensuring that the Stylist feels valued by the company.
Core Accountabilities and Responsibilities
5-star Concierge Service
Concierge service mentality: Demonstrate a relentless commitment to supporting Stylist business success with a proactive, solutions-first approach.
Multi-channel responsiveness: Deliver timely, white-glove service via phone, email, live chat, and text channels to support Stylist and Client inquiries.
Fit and product support: Provide guidance and advice on product fit, design, and ordering to support Stylist expertise and Client satisfaction.
Problem resolution: Troubleshoot complex issues with persistence and professionalism, ensuring complete and satisfying resolution for the Stylist.
Stylist Partnership Development
Business partnership mindset: Build authentic relationships with Stylists and act as a trusted partner in their business growth.
Proactive outreach: Identify opportunities to check in with Stylists, support onboarding or transitions, and proactively offer help without being asked.
Insight sharing: Surface useful trends or recurring challenges to company leadership to improve systems and drive service enhancements.
Advocacy and follow-through: Ensure the Stylists will feel seen, heard, and supported by owning their issue from start to finish.
Knowledge and Process Execution
Policy and procedure fluency: Continously learn knowledge of J.Hilburn processes, programs, and systems accurately in daily support.
Knowledge base utilization: Reference and contribute to the internal knowledge base to support continuous service quality improvement.
Process adherence: Follow standard operating procedures to ensure consistency and professionalism in every interaction.
Documentation and ticketing: Accurately record service requests, updates, and resolutions in the appropriate systems.
Cross-functional Collaboration
Stylist Success Team Collaboration: Communicate openly and respectfully with peers, sharing knowledge and supporting group success.
Cross-functional Team Collaboration: Collaborate respectfully and effectively with other departments to align on solutions, share insights, and support Stylist-facing initiatives.
Required Knowledge, Skills, and Abilities
Delivering support across multiple channels (phone, email, chat, sms) in a fast-paced
Strong problem-solving, communication, and relationship management skills.
Strong proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Zendesk, Salesforce, Freshdesk).
Ability to resolve complex service issues with a high level of professionalism, persistence, and empathy.
Providing fit and product advice, ideally within apparel, tailoring, or styling environment.
Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
Working with independent contractors, business owners, or Stylists, offering tools, guidance, and support to help grow their business.
Required Education and Experience
Bachelor's degree in Fashion Merchandising, Business, Communication, or a related field preferred.
5+ years of customer service or sales experience, preferably in high-end retail client-facing, apparel/fashion, e-commerce, or concierge services.
Familiarity with interpreting and navigating backend order systems, customer profiles, and inventory tools.
Familiarity with building successful rapport and loyalty with clients.
Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
Familiarity with CRM systems, ticketing platforms, or customer support software (e.g., Zendesk, Salesforce, Freshdesk, etc.).
Travel
There is minimal anticipated travel required for this position.
Annual and Semi-Annual Company Conferences, usually in the DFW area
This is an ONSITE position 4 days/week, Monday through Thursday, Fridays are remote and occasionally on the weekend.
Customer Relations Specialist - Remote
West Valley City, UT jobs
Check out what we have for you….
Auto-ApplyCustomer Service Representative / Store Associate (Closer)
Bealeton, VA jobs
Full-time, Part-time Description
A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs.
The Customer Service Representative / Store Associate (Closer) provides prompt, courteous customer service. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold.
The typical shift for this position is 4pm - midnight. Reliable transportation is a must.
Essential Duties and Responsibilities
· Provides prompt, courteous customer service
· Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold.
· Performs multi-function operation of the fuel console.
· Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store.
· Assists in maintaining proper inventory levels and shift audits.
· Controls merchandise, cash shortages, and other selling expenses.
· Performs all duties with minimum supervision and works irregular hours as needed.
· Stand and/or walk up to eight hours per day.
· Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels)
· Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer.
· Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day).
· Other duties as assigned.
Requirements
· High School graduate or equivalent.
· Perform the four basic arithmetic operations.
· Ability to work a flexible schedule to meet the needs of the business, which will require evenings, weekends, and holidays as needed.
· Excellent verbal communication skills.
· Excellent customer service skills.
· Ability to understand and follow instructions as given.
· Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc.
· Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc.
· Ability to perform the essential duties and to work under the conditions described.
EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity.
EOE/Veteran/Disability
Customer Service Representative / Store Associate (Closer)
Bealeton, VA jobs
Description:
A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs.
The Customer Service Representative / Store Associate (Closer) provides prompt, courteous customer service. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold.
The typical shift for this position is 4pm - midnight. Reliable transportation is a must.
Essential Duties and Responsibilities
· Provides prompt, courteous customer service
· Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold.
· Performs multi-function operation of the fuel console.
· Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store.
· Assists in maintaining proper inventory levels and shift audits.
· Controls merchandise, cash shortages, and other selling expenses.
· Performs all duties with minimum supervision and works irregular hours as needed.
· Stand and/or walk up to eight hours per day.
· Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels)
· Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer.
· Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day).
· Other duties as assigned.
Requirements:
· High School graduate or equivalent.
· Perform the four basic arithmetic operations.
· Ability to work a flexible schedule to meet the needs of the business, which will require evenings, weekends, and holidays as needed.
· Excellent verbal communication skills.
· Excellent customer service skills.
· Ability to understand and follow instructions as given.
· Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc.
· Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc.
· Ability to perform the essential duties and to work under the conditions described.
EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity.
EOE/Veteran/Disability
Customer Retention Specialist
West Palm Beach, FL jobs
Job DescriptionDescription:
The Customer Retention Specialist is responsible for driving the Trade Up program and customer retention initiatives for GMC and will be serving as the primary point of contact for potential customers interested in upgrading their vehicles and existing customers seeking continued satisfaction with their GMC ownership experience.
The retention specialist will play a pivotal role in promoting GMC's offerings, enhancing customer loyalty and ensuring long-term success by cultivating positive relationships with customers and facilitating the vehicle upgrade journey.
Essential Job Responsibilities
Engage with potential and current customers to explain the benefits of the GMC Trade Up program, encouraging them to trade their existing vehicle for a new GMC model.
Assist customers throughout the trade-in process, providing transparent valuations and guiding them through financing and leasing options.
Collaborate with the sales team to facilitate a smooth transition from Trade Up Advantage inquiries to a vehicle purchase process.
Track and monitor Trade Up Advantage program participation, aiming to meet sales and trade-in targets.
Regularly update customers on new GMC models and special offers that complement their trade-in opportunities.
Report on key metrics, including trade-in volume, customer satisfaction scores and retention rates to management on a regular basis.
Education/Requirements:
High School Diploma or GED.
Proven experience in sales, customer service or customer retention within the automotive industry is preferred.
Strong understanding of GMC products, services and the Trade Up program preferred.
Knowledge of automotive financing and trade-in processes preferred.
Strong written and verbal communication skills required.
Strong organizational skills with the ability to manage multiple tasks and customer service simultaneously.
Familiarity with CRM systems and customer data management tools.
Positive attitude.
Strong work ethic.
A valid driver's license and 3+ years of clean driving record are required.
Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
About Schumacher Automotive Group
Schumacher Auto Group is an industry-leading Car Dealership Company with award-winning car brands in the West Palm Beach, North Palm and Delray areas, with exceptional team members. We have a strong focus on putting our employees, customers and community first in everything we do.
Requirements:
Auto Customer Service Reps
Mount Pleasant, SC jobs
1001 Johnnie Dodds Blvd., Mt Pleasant, SC 29464
AUTOMOTIVE TECHNICIAN
1+ Years of Automotive Mechanic Experience Required.
$25 - $50 /Hour Based on Experience High-traffic, Climate-controlled Shop!Choose Your Schedule: 4, 5, or 6-Day Work Week Options Available
Low Country VolkswagenandLow Country Pre-ownedare growing and seeking motivated Automotive Service Technicians to join our high-performing team. This full-time role offers a climate-controlled shop, modern equipment, paid training, and the opportunity to work alongside Factory-Certified Master Technicians dedicated to your success.
We provide the volume, structure, and support technicians need to excel. With experienced Service Advisors, a well-managed, high-traffic shop, and leadership committed to your growth, your time and talent will never go unnoticed.
As part of the Donald Automotive Group a successful, established dealership group in North and South Carolina you can plan and EXPECT to advance your career through continued training, long-term stability, and a clear promotion path.
Benefits:
$25 - $50 per hourbased on experience, performance and certifications
Paid Factory Training & Certification
Choose your schedule, 4, 5, or 6-day work week
HIGH-TRAFFIC SHOP: 40+ Hours guaranteed
401(k) Plan with Company Match
Medical, Dental & Vision Insurance
Supplemental Short and Long-Term Disability
Paid Vacation
Flexible Spending Account (FSA)
Employee discounts on products, services and vehicles
Climate-controlled shop
Career Advancement Opportunities
Responsibilities:
Perform vehicle maintenance and repairs with efficiency and accuracy
Complete used vehicle inspections and identify reconditioning needs
Provide time/labor estimates for additional repairs
Stay current with new automotive technology through factory-sponsored training
Maintain detailed repair documentation and uphold quality control standards
Inspect and test vehicles to ensure proper repair
Requirements:
1 or more years of experience as an automotive technician/mechanic required
We welcome Service Techs, Line Tech, Diagnostic Specialists, and Master Techs from all brands!
ASE certifications are preferred but not required
Hold a valid drivers license
Team oriented, flexible, and focused on maintaining a high level of customer service
Working knowledge of shop equipment
Must have own tools
Questions? Contact Virginia Campanelli, our
Service Manager, at
**************
We are an Equal Opportunity Employer.
Applicants must be able to pass pre-employment screening to include MVR, background, and drug screening.
RequiredPreferredJob Industries
Customer Service
Call Center Operator/Receptionist
San Antonio, TX jobs
Full-time Description
Red McCombs Ford is looking for a friendly, organized and professional Customer Service Representatives to be the first point of contact for our customers - both in person and over the phone.
Come be a part of the #1 Ford Dealership in San Antonio and South Texas! Exciting team atmosphere. Growth opportunities.
Serves visitors by greeting, welcoming, and directing them appropriately
Notifies company personnel of visitor arrival
Directs visitors by maintaining employee and department directories
Keeps a safe and clean reception area by complying with procedures, rules, and regulations
Contributes to team effort by accomplishing related results as needed
Answering phone calls in a swift, professional manner
Transferring customers to the appropriate personnel
Scheduling customers for service reservations
Requirements
Telephone Skills
Verbal Communication
Listening
Professionalism
Customer Focus
Organization
Handles Pressure
Familiarity with phone systems
Previous experience with Microsoft Office software preferred
Receptionist/Call Center Operator
San Antonio, TX jobs
Come be a part of the #1 Ford Dealership in San Antonio and South Texas! Exciting team atmosphere. Growth opportunities.
Red McCombs Ford is looking for a friendly, organized and professional Receptionist to be the first point of contact for our customers - both in person and over the phone.
Duties include but not limited to:
Greet customers with a professional and friendly demeanor
Handle inbound phone calls
Schedule service reservations
Work with our customer database (phone calls/emails/text)
Work with Sales and Service staff
Data entry
and more
Benefits include:
Dental/Vision/Medical
Christmas Bonus
401K
Tenure Bonus
We would love for you to join our team!
Auto-ApplyAuto Customer Service Reps
Charlotte, NC jobs
8530 Ikea Boulevard, Charlotte, NC 28262
Automotive Service Technician / MechanicFlat Rate Pay + Great Benefits! Experienced GM Techs Can Earn $100,000+ a Year! We Pay More for Your Certifications! Line Tech Production Bonuses Paid Twice a Year,
Yes, Twice, not Once! (See Below **) Immediate PTO on Day 1, and 13 Days When the New Year Rolls Around!
Sign-on Bonuses Based on Experience Up to $24,000!
Want to move to Charlotte? We will pay for your move!
5-day Work Week Schedule
A/C Shop
Walk-In Applicants are Also Welcome
Are you passionate about automotive repair? At Parks Chevrolet Charlotte, we believe that if youre not having fun fixing cars, then youre not doing it right! If you have the knowledge and are looking for a career with a company to take you places, a company to understand your worth, your expertise, and your vision, look no further YOU HAVE FOUND US.
Why Charlotte?
Very busy shop, strong automotive repair market
Affordable cost of living
Vibrant lifestyle and abundant activities Blue Ridge Mountains
Low taxes
Mild weather
NFL, NBA, NASCAR and United Soccer league all here!
Why Parks Chevrolet Charlotte?
We have a great dealership located in the University area with tons of things to do and restaurantsnearby.
AC shop, state-of-the-art facility
Support staff and valets
A Shop Foreman who has decades of experience to help you turn the most hours and have FUN!
** Ask about our Wrench & Relax Program:
Every six months a Technician production bonus is paid out. Instead of a bonus once a year, they get two! JUNE PAYOUT & DECEMBER PAYOUT - 2nd week of the month.
We offer:
Generous pay plan!
Great benefits including Medical, Dental, Vision, and Life insurance
401(k)
Paid vacation
Short- and Long-Term Disability
Employee discount program
Continued training and opportunities for advancement
Responsibilities - Service Technician:
Diagnose faults and confirm findings with the supervisor
Inspect, repair, or replace parts and components of automotive systems as required
Test and adjust repaired systems to the manufacturers performance specifications
Advise customers on work performed, general vehicle condition, and future repair requirements
Complete reports to record problems and work performed
Other duties may be assigned according to skills and certifications
Qualifications/Requirements - Service Technician:
Experience required
Must be passionate about the automotive industry
Well organized, possess a good work ethic and a positive attitude
Hard-working, self-motivated and have excellent time management skills
Valid drivers license with a clean record
A valid Motor Vehicle Inspection License is a plus!
Please upload your resume.Completing the online assessment will grant you priority consideration!
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing to include background checks, MVR, and drug screening.
We are an Equal Opportunity Employer
.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
RequiredPreferredJob Industries
Customer Service
Auto Customer Service Reps
Athens, GA jobs
2910 Atlanta Highway, Athens, GA 30606
Toyota Parts Runner Do you love tostay on the MOVE at work? Heyward Allen Toyota is family-owned and a great place to have a rewarding career! We are seeking a TOYOTA PARTS RUNNER tolocate, pull, and deliver automotive parts to repair technicians in the service shop, and more,so our customers can get back on the road fast! This is a full-time position with alternating Saturdays. Do you have what it takes to join the winning team at Heyward Allen Toyota? Upload your resume and complete the assessment today!
Why work for Heyward Allen?
We have been voted the #1 PLACE TO WORK in Athens, appreciate our employees, and invest in their success! We have an excellent reputation for honesty, integrity, and customer service, earning us the award of Best Dealership for 26 out of the past 27 years in Athens!
What Youll Do:
Accurately locate, pull, and deliver automotive parts to repair technicians in the service shop
Listen to and follow detailed instructions
Communicate with parts sales and service teams relating to parts status
Eagerly learn parts department functions to prepare for future promotions
What Youll Need:
Self-Motivation and High Energy are Needed for Success
Strong desire to serve others and support your team
A positive Can Do attitude
Excellent organizational skills and work ethic
Average computer skills
Ability to lift up to 50 lbs. unassisted
Ability to push / pull up to 250 lbs. unassisted
Ability to stand and walk for extended periods
Valid drivers license and clean driving record
Must pass pre-employment background check, MVR, and drug screen
Full-time Benefits:
Competitive compensation
Continued training
Career advancement opportunities
Paid vacation, holidays, and sick days
Medical, dental, vision, life, and long-term disability insurance
401(k) investment plan
Christmas and vacation savings club
Community involvement
And more
RequiredPreferredJob Industries
Customer Service