Customer Service Claims Specialist
Brooklyn, OH jobs
Position Overview: Deliver a best-in-class, customer-centric experience through accurate and efficient handling of claims and returns. The Claims & Returns Specialist is responsible for investigating product-related issues, processing RMAs, coordinating replacements or credits, and ensuring timely, professional communication between customers, Sales, Quality, and Production.
Essential Job Functions:
Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text).
Communicate clearly and professionally in both verbal and written formats.
Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues.
Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible.
Accurately process RMA requests, credits, replacements, and adjustments in ERP and CRM systems according to company policy.
Validate claim details, including original order, shipment, and inspection records, to ensure complete and accurate resolution.
Follow all established workflows and work instructions to ensure consistency and compliance.
Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy.
Collaborate with Quality, Production, and Shipping to verify root cause and coordinate appropriate corrective action (e.g., repair, remake, or credit).
Maintain accurate documentation, including case notes, RMA logs, return authorizations, photos, and investigation summaries.
Communicate clearly and professionally with internal teams to ensure customer needs are met in full and on time.
Escalate complex or unresolved cases promptly to the Lead or Manager, Customer Experience, for support.
Identify recurring issues or trends and escalate to Quality or the Manager, Customer Experience, for analysis.
Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers.
Understand and effectively use applicable technology as required by the business, including ERP, Salesforce and Microsoft Outlook.
Non-Essential Job Functions:
Other duties as assigned
Training: On the job
Qualifications:
Education & Certifications: High school diploma or Equivalent through Associate's Degree or higher preferred, but not required
Experience: 1-3+ year(s) customer service experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce
Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic
Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work.
Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday
EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.
Customer Service Associate
Conyers, GA jobs
As a Customer Service Associate, you will lead the effort to deliver a world-class experience for our customers. For Ashworth, that means owning all of the operational aspects of delivering high quality custom embellished products accurately, on time and complete, minimizing friction points for both the sales representatives and especially the customer.
You will work closely with Customer Service, Sales and Graphic Design to ensure all orders are production ready to meet customer expectations and delivery deadlines. You love being in the trenches and working directly with the customer and Ashworth Team members to solve problems and deliver results. You bring a natural curiosity to work every day to ask the right questions to build better processes and procedures that will drive better results.
Your energy and enthusiasm are contagious and help bring the best out of the people around you. Your organizational and analytical skills enable you to effectively manage our embellished order pool and be a natural problem solver. You are collaborative and have impeccable follow through and attention to detail.
Role and Responsibilities:
Work closely with Sales and Customer Service to ensure detailed and accurate embellished orders are being entered into RepSpark and flowing to NetSuite.
Own the company embellished order pool and work to ensure all embellished orders are production ready in a timely fashion to allow the operation to begin production:
1- Identify and chase artwork needing approval
2- Order approved Heat Transfers and Appliques required to fulfill orders
3- Work closely with 3rd party embroidery partners to manage workflow, priorities and quality execution, including coloring of embroidered orders
4- Work closely with the Operations team to manage workflow, priorities and quality execution of Heat Press orders
Communicate proactively with customer service and sales representatives when problems arise and bring solutions to the table
Leverage NetSuite reporting and available Business Intelligence tools to monitor, measure, track and report on all embellished orders.
Qualifications:
BA/BS degree preferred.
Minimum of 3 years of relevant work experience; experience with Embellishment Services is highly desirable.
Possesses mid-level Microsoft Office skills (Word, Excel, PowerPoint)
Experience working within Enterprise Systems, WMS and Business Intelligence / Business Analytics solutions. NetSuite experience is preferred but not required.
Skills:
Enthusiasm and commitment to deliver high quality embellished products
Strong verbal, written and interpersonal skills
Exceptional listening skills
Ability to organize and prioritize work and meet deadlines
Proactive/Problem solving mindset
Effective team player who collaborates with others and shares ideas
Demonstrate high standards of ethical conduct
Customer Experience Supervisor
Orlando, FL jobs
Who We Are
Since 2009, American Threads has grown into a multi-location brand with boutiques across Texas, Arizona, Georgia, and Florida-alongside a thriving online store that reaches customers nationwide. Headquartered in California, we blend West Coast creativity with Southern charm to deliver an elevated retail experience both in-store and online.
We strive to empower individuals to show up confidently and express their personal style for all their milestone events. Whether it's a Graduation, Bridal event, vacation, Birthday, or just a night out with friends, Threads pieces are made to be worn with confidence and purpose. We combine trend-forward looks with timeless influences to create styles that feel current, effortless, and uniquely you.
American Threads is the land of the free, home of the babes-and that means we celebrate bold energy, originality, and the freedom to be who you are. In our stores, you'll find more than just a great outfit. You'll find a team of stylists who know how to turn a moment into a memory, who hype you up in the fitting room, and who know how to build a look that tells a story.
Who You Are
The Customer Experience Supervisor plays a vital leadership role in the store, responsible for driving daily sales, delivering exceptional customer experiences, and ensuring smooth, efficient operations. This position requires strong styling expertise, a proactive approach to client engagement, and the ability to lead by example. In addition to driving floor performance, this role oversees key operational functions such as opening and closing procedures, zone management, fitting room oversight, and supporting visual merchandising execution.
As a trusted floor leader, the Customer Experience Supervisor works closely with the Store Manager and Assistant Store Manager to coach team members, maintain brand and service standards, and consistently meet or exceed performance goals. This role balances both client-facing responsibilities and back-of-house operational excellence to support a seamless and elevated store experience.
Sales Expectations
Actively drive daily sales and key performance indicators (KPIs) through exceptional styling and consistent client engagement.
Consistently meet and exceed individual and team performance metrics.
Support sales tracking and reporting to foster team awareness and accountability.
Contribute to in-store events and promotions to increase traffic and drive conversion.
Offer timely, constructive performance feedback to leadership to support growth.
Possesses strong business acumen. Notices trends in KPI's and is able to create clear action plans that provide results in order to increase store profitability.
Utilizes sales reports on POS to track and analyze business.
Customer Experience & Sales Floor Leadership
Create a welcoming, high-energy environment that reflects the brand experience.
Coach team members in delivering elevated styling sessions and closing fitting room interactions.
Champion reapproach, upselling, and clienteling to maximize conversion.
Provide real-time coaching on customer engagement, product knowledge, and service excellence.
Drive POS conversions and styling appointments to support customer retention and revenue growth.
Deliver elevated, personalized styling sessions as a trusted style authority.
Lead fitting room conversion through thoughtful reapproaches, complete looks, and curated product suggestions.
Stay informed on new arrivals, fit guides, and trend direction to confidently influence purchases.
Mentor team members on foundational styling principles-silhouettes, color theory, and brand voice.
Maintain high standards in styling zones, ensuring brand alignment and visual consistency.
Talent Support & Accountability
Lead by example during MOD shifts, modeling best practices in service and performance.
Support onboarding by offering hands-on coaching and immediate feedback to new hires.
Contribute to daily team check-ins and communicate clear shift objectives.
Reinforce dress code, brand voice, and service standards consistently.
Cultivate a culture of accountability, positivity, and results across the team.
Operations Accountability
Performs and supervises store opening and closing procedures following American Threads policies. This includes but is not limited to counting funds, opening and closing registers, completing nightly cash deposits, and securing the facility.
Assign and oversee sales floor zones based on traffic flow and team strengths.
Maintain cleanliness and organization across fitting rooms and the sales floor.
Serve as the primary store contact during MOD shifts, escalating issues to leadership as appropriate.
Maintain strong product knowledge and support visual merchandising initiatives during shifts.
Manages controllable expenses and oversees American Threads loss prevention policies and procedures are being executed.
Ensures the adherence to American Threads policies and the safety of store associates and customers.
Benefits:
40% Employee Discount
401(k) with Company Matching
Health Insurance Options
Paid Time Off (PTO)
Skills & Qualifications:
High school diploma or equivalent
Minimum 1 year of experience in a retail or fashion-focused sales role
Demonstrated ability to meet or exceed sales goals
Strong communication and time management skills
Ability to lead with confidence and motivate peers
Flexible schedule including weekends, nights, and holidays
Passion for fashion, styling, and customer connection
Must be 18 years of age or older
Physical Requirements:
Able to stand or walk for extended periods (up to 8 hours)
Must be able to lift up to 40 lbs.
Frequent reaching, bending, and lifting
Comfortable climbing a ladder when needed
Customer Experience Associate
Columbus, OH jobs
RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.
The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.
YOUR RESPONSIBILITIES
Live Our Vision, Values and Beliefs every day
Represent the RH brand through polished communication, personal appearance and professionalism
Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only met but also exceeded
Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
Qualify and educate potential design customers on services offered by RH Interior Design
OUR REQUIREMENTS
1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
Poise and confidence to interact with high-end customers while maintaining confidentiality
People and relationship-driven
Driven to deliver first-class service and exceed customer expectations
Ability to recognize and respond to multiple priorities
Exceptional analytical, problem-solving and decision-making skills
Strategic, highly organized and results-oriented
Excellent verbal and written communication skills
Commitment to Quality with exceptional attention to detail
Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
Willingness to work a flexible schedule, including evenings, weekends and holidays
About Us
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
Bilingual Customer Service Representative
Dallas, TX jobs
Rowley Company is a leading manufacturer and international distributor of home décor products, offering value-added services and solutions to our professional trade and retail partners. Since 1962, Rowley has supported drapery and upholstery workrooms, installers, and designers with the tools, supplies, education, and technical expertise needed to grow their businesses. Our vast portfolio includes over 15,000 products available for same-day delivery, utilized worldwide in window covering design, fabrication, installation, quilting, and upholstery. We serve a diverse range of industries, including residential, retail, hospitality, healthcare, education, and marine.
The Customer Experience Representative (CER) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by answering incoming calls from customers placing product orders. They would also assist with fax/email orders, answer product inquiries and questions, handle complaints, troubleshoot problems and provide account information to customers.
Responsibilities:
Provide excellent customer service in an outgoing, courteous, friendly and professional manner
Process product sales orders for customers via phone, fax or email
Assist customers in locating items in the sales catalog and/or website
Assist customers with product knowledge or technical assistance
Assist customers in tracking sales order shipments
Assist customers with account information and process credit card payments
Requierments:
Must be able to clearly speak and write in English AND Spanish
Must be polite, friendly and outgoing
Must have excellent phone etiquette and people skills
Must be able to work together, as a team, as well as independently
Ability to follow through with questions from customers
Ability to fax/email instructions and/or other document requests to customers
Must possess strong computer and typing skills
Education/Experience Required:
Prior customer service experience is a must
Prior sales experience is helpful
Prior knowledge of Sage MAS 500, Netsuite and Microsoft Office is helpful
SAP Specialist
Buena Park, CA jobs
Junior Program Manager (SAP)
Since its establishment, TAWA Services, Inc. has been committed to providing exceptional service and support to the diverse Asian American communities. Leveraging our extensive network and global resources, we ensure timely and efficient delivery of quality goods across the United States. Our dedication to excellence and community underscores the vital role of service in enhancing everyday life. TAWA Services, Inc. invites you to be a part of our mission and team!
Summary:
As a Junior Program Manager (SAP), you will assist in the planning, coordination, and execution of SAP projects under the direction of the SAP Program Manager. You will work closely with cross-functional teams, stakeholders, and vendors to ensure projects are delivered on time, within scope, and within budget. This role requires a strong foundation in project management methodologies, excellent organizational skills, and an eagerness to grow within the SAP ecosystem.
Responsibilities:
Support the SAP Program Manager in coordinating and monitoring the execution of SAP implementation, upgrades, and enhancement projects.
Assist in project planning activities including defining project scope, goals, timelines, and deliverables.
Track project milestones and deliverables, prepare status reports, and help manage project documentation.
Facilitate communication between project stakeholders, including business units, technical teams, and external vendors.
Organize and schedule project meetings, document meeting minutes, and follow up on action items.
Help identify project risks, issues, and dependencies, and support mitigation planning.
Monitor and support change management activities related to SAP projects.
Ensure compliance with internal standards, governance frameworks, and best practices in project execution.
Maintain and update project tracking tools, including timelines, risk logs, and issue trackers.
Participate in testing and training coordination for SAP modules, as needed.
Perform other duties as assigned by management.
Qualification:
A Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
1-3 years of experience in project coordination or junior project management, ideally in an IT or ERP environment.
Bilingual proficiency in English/Mandarin is strongly preferred.
Familiarity with SAP systems and modules (such as SAP S/4HANA, FICO, MM, SD).
Understanding of project management methodologies (Waterfall, Agile, etc.).
Proficiency in Microsoft Office tools, especially Excel, PowerPoint, and Project.
Strong organizational, multitasking, and time management skills.
Effective verbal and written communication skills.
Detail-oriented with a proactive, solution-focused mindset.
PMP, CAPM, or SAP-related certifications are a plus.
Authorized to work in the United States without sponsorship.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
This job may require standing or walking for extended periods of time, lifting up to 25 pounds, and performing repetitive motions.
Position Details:
Employment Type: Full Time
Location: 6338 Regio Ave, Buena Park, CA 90620
Benefits:
Medical, Dental, Vision, and Life Insurance.
401 (k) Retirement Saving Plan with 4% Company Match.
Long-Term Services Award.
Employee Discount.
Paid Time Off.
Compensation:
The pay range for this job starts at $70,000 per year. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.
Beware of Job Scams:
We prioritize applicant safety at TAWA Services, Inc. Please exercise caution during your job search. Be wary of unsolicited offers, requests for personal information or upfront payments, poorly written s, unrealistic promises, and unprofessional communication. Research employers, verify job postings, and trust your instincts. Report any suspicious activity. For helpful guidance on identifying job scams, visit this link provided by the Indeed website: ************************************************************
Disclaimer:
Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.
Customer Service Representative
Santa Fe Springs, CA jobs
As the department's first responder, the Tier 1 Customer Service Agent is crucial for building and maintaining the company's positive reputation. The role requires a high level of professionalism while assisting customers within our Zendesk ticketing system via phones, emails, text messages, and chat. Responsibilities also include, but are not limited to, processing customer returns, issuing refunds, handling claims, creating package replacements, supporting store associates, guiding customers through their shopping experience, troubleshooting technical issues, and triaging issues with other departments.
Essential Job Functions:
Provide amazing (above and beyond) service across multiple channels
Provides exceptional customer service leveraging strong problem solving and professional communication skills
Ensures all customer service assigned cases/activities are brought to resolution and properly communicated to the customer
Uses problem solving skills and works with internal resources to analyze requests/data and determine root causes of issues
Documents every customer service interaction in Shopify and Zendesk as appropriate for the interaction
Adheres to Customer Service procedures to handle escalation process for tier 2/3
Works as a team member and reports issues to management that are important to area/process improvement.
Uses appropriate judgment in upward communication regarding department or employee concerns.
Meets performance expectations (KPIs) by achieving or exceeding departmental goals and objectives such as quality and productivity measures (AHT, CSAT, etc…)
Continuously adhering to our Quality Assurance standards
Contributes to team effort to help achieve department objectives
Provide knowledgeable answers to questions about products, pricing and availability.
Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
Job Qualifications/Requirements:
Knowledge of Zendesk is a plus
Available during business hours, including evenings and weekends.
Be a creative problem solver
Comfortable working in a high stress fast changing environment
Polite, friendly attitude to deal pleasantly with customers and agents
Cheerful, engaged, and uplifting tone during customer interactions
Reliable in Attendance & Punctuality
Ability to work under deadlines
Strong multi-tasking skills
Type 45 WPM
Clear and articulate speaking voice
Command of the English language
Bilingual in Spanish a plus
Computer/Internet skills/Word/Excel
Mathematical skills
Organizational Skills
HS Diploma
Physical Demands: Sitting at a desk/computer all day. The environment is fast paced, and indoor temperature conditions apply.
WINDSOR EQUAL OPPORTUNITY EMPLOYER
Full or Part-Time Daytime Customer Service Team Member (Monday-Friday) 24
Indianapolis, IN jobs
Full-Time or Part-Time Day Team Member At Crew Carwash, our Purpose is to “Create Smiles and Lifetime Customers.” As a daytime Customer Service Team Member, you will have the opportunity to join a Glassdoor Best Place to Work and achieve your full potential!
What you'll doat Crew:
Smile! •
Work daytime hours, Monday-Friday
Live our #1 Value of Safety
WOW! Customers
Service advise and load customers
Ensure industry-leading quality for our customers
Help maintain a park-like environment (inside and outside)
Crew's commitments to you:
$15 - $16 per hour + incentive pay
Daily pay options available at no cost to you
Paid Time Off + 6 paid holidays each year (Full Time only)
Free carwashes, naturally •
Flexible schedules
Industry-leading training
Tuition reimbursement
Group health, dental, and vision (Full Time only)
401K with company match
Crew's expectations:
Must be at least 16 years old
No prior work experience is required
Work a minimum of 20 hours per week as part-time or 30 hours per week as full-time
Have the ability to work during the hours of 7AM- 4PM in a fast-paced operations environment
Be able to stand for extended periods of time (up to 8+ hours per day)
Be able to hustle with a sense of urgency
Be able to reach, twist, kneel, squat, run, and/or jump
Be able to push/pull drums and materials with the appropriate equipment
Be comfortable working near/around moving mechanical parts
Be able to climb ladders, scaffolds, and platforms
Be able to lift or move a minimum of 25 pounds
Be able to operate and utilize electronic devices
Be able to withstand extended exposure to all weather extremes
We're really in the people business, we just happen to wash cars!
Cleaning Specialist
Miramar, FL jobs
We are looking for a full time cleaning aide for our offices in Miramar to perform general cleaning tasks like sweeping, mopping, and vacuuming floors; dusting and polishing surfaces; and emptying trash and recycling bins. Responsibilities also cover thorough cleaning and sanitizing of restrooms and kitchens, restocking supplies, and ensuring all areas are clean and presentable.
Duties and responsibilities
Floor care: Sweep, mop, and vacuum carpets and hard floors. Buff and polish hard floors as needed.
Surface cleaning: Dust and wipe down all surfaces, including desks, tables, countertops, shelves, and cabinets.
Restroom cleaning: Thoroughly clean and sanitize toilets, sinks, mirrors, and other surfaces. Restock supplies like toilet paper and paper towels.
Kitchen/breakroom cleaning: Clean sinks, countertops, and appliances in kitchen areas.
Waste management: Empty trash and recycling bins and replace liners.
Sanitization: Disinfect high-touch surfaces such as doorknobs, light switches, and shared equipment.
Equipment and supplies: Safely operate and maintain cleaning equipment. Keep cleaning supplies properly stored.
Qualifications and skills
Prior experience as a janitor or cleaner is often preferred.
Strong attention to detail.
Ability to work independently and manage time effectively.
Physical stamina to perform tasks such as lifting and carrying equipment supplies and being on your feet for extended periods.
Ability to follow instructions and safety protocols.
Good communication skills.
Customer Success Specialist
Lewisville, TX jobs
The Stylist Success Specialist position will help J.Hilburn Stylists feel confident and equipped to provide 5 star concierge service to their Clients and grow their business while also ensuring that the Stylist feels valued by the company.
Core Accountabilities and Responsibilities
5-star Concierge Service
Concierge service mentality: Demonstrate a relentless commitment to supporting Stylist business success with a proactive, solutions-first approach.
Multi-channel responsiveness: Deliver timely, white-glove service via phone, email, live chat, and text channels to support Stylist and Client inquiries.
Fit and product support: Provide guidance and advice on product fit, design, and ordering to support Stylist expertise and Client satisfaction.
Problem resolution: Troubleshoot complex issues with persistence and professionalism, ensuring complete and satisfying resolution for the Stylist.
Stylist Partnership Development
Business partnership mindset: Build authentic relationships with Stylists and act as a trusted partner in their business growth.
Proactive outreach: Identify opportunities to check in with Stylists, support onboarding or transitions, and proactively offer help without being asked.
Insight sharing: Surface useful trends or recurring challenges to company leadership to improve systems and drive service enhancements.
Advocacy and follow-through: Ensure the Stylists will feel seen, heard, and supported by owning their issue from start to finish.
Knowledge and Process Execution
Policy and procedure fluency: Continously learn knowledge of J.Hilburn processes, programs, and systems accurately in daily support.
Knowledge base utilization: Reference and contribute to the internal knowledge base to support continuous service quality improvement.
Process adherence: Follow standard operating procedures to ensure consistency and professionalism in every interaction.
Documentation and ticketing: Accurately record service requests, updates, and resolutions in the appropriate systems.
Cross-functional Collaboration
Stylist Success Team Collaboration: Communicate openly and respectfully with peers, sharing knowledge and supporting group success.
Cross-functional Team Collaboration: Collaborate respectfully and effectively with other departments to align on solutions, share insights, and support Stylist-facing initiatives.
Required Knowledge, Skills, and Abilities
Delivering support across multiple channels (phone, email, chat, sms) in a fast-paced
Strong problem-solving, communication, and relationship management skills.
Strong proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Zendesk, Salesforce, Freshdesk).
Ability to resolve complex service issues with a high level of professionalism, persistence, and empathy.
Providing fit and product advice, ideally within apparel, tailoring, or styling environment.
Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
Working with independent contractors, business owners, or Stylists, offering tools, guidance, and support to help grow their business.
Required Education and Experience
Bachelor's degree in Fashion Merchandising, Business, Communication, or a related field preferred.
5+ years of customer service or sales experience, preferably in high-end retail client-facing, apparel/fashion, e-commerce, or concierge services.
Familiarity with interpreting and navigating backend order systems, customer profiles, and inventory tools.
Familiarity with building successful rapport and loyalty with clients.
Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
Familiarity with CRM systems, ticketing platforms, or customer support software (e.g., Zendesk, Salesforce, Freshdesk, etc.).
Travel
There is minimal anticipated travel required for this position.
Annual and Semi-Annual Company Conferences, usually in the DFW area
This is an ONSITE position 4 days/week, Monday through Thursday, Fridays are remote and occasionally on the weekend.
Customer Service - Part-Time Nights/Weekends
New Hope, PA jobs
Job Title: Customer Service Desk Assistant
Function: To provide prompt and efficient service to the customer while contributing to the smooth operation of the customer service booth
Provide prompt and courteous service to the customers according to company policies
Operate the following equipment: cash register, fax machine, adding machine
Answer incoming phone calls and take messages when necessary
Investigate and resolve customer questions, complaints and problems
Interact with customers in a courteous and tactful manner
Assist in processing of courtesy card applications, issuing rain checks, etc.
Allocate cash to checkers and record amount assigned
Verify receipts and balance and settle drawers
Investigate and report shortages or overages
Refer difficult or unusual customer problems to a manager for prompt attention
Keep customer service area clean
Perform other functions as requested or required by business conditions, including operating the register, bagging, etc
Must be able to work Nights & Weekends
Physical Demands:
Stand on feet, bend, stoop or walk for the majority of the time
Auto-ApplyCustomer Retention Specialist
West Palm Beach, FL jobs
Job DescriptionDescription:
The Customer Retention Specialist is responsible for driving the Trade Up program and customer retention initiatives for GMC and will be serving as the primary point of contact for potential customers interested in upgrading their vehicles and existing customers seeking continued satisfaction with their GMC ownership experience.
The retention specialist will play a pivotal role in promoting GMC's offerings, enhancing customer loyalty and ensuring long-term success by cultivating positive relationships with customers and facilitating the vehicle upgrade journey.
Essential Job Responsibilities
Engage with potential and current customers to explain the benefits of the GMC Trade Up program, encouraging them to trade their existing vehicle for a new GMC model.
Assist customers throughout the trade-in process, providing transparent valuations and guiding them through financing and leasing options.
Collaborate with the sales team to facilitate a smooth transition from Trade Up Advantage inquiries to a vehicle purchase process.
Track and monitor Trade Up Advantage program participation, aiming to meet sales and trade-in targets.
Regularly update customers on new GMC models and special offers that complement their trade-in opportunities.
Report on key metrics, including trade-in volume, customer satisfaction scores and retention rates to management on a regular basis.
Education/Requirements:
High School Diploma or GED.
Proven experience in sales, customer service or customer retention within the automotive industry is preferred.
Strong understanding of GMC products, services and the Trade Up program preferred.
Knowledge of automotive financing and trade-in processes preferred.
Strong written and verbal communication skills required.
Strong organizational skills with the ability to manage multiple tasks and customer service simultaneously.
Familiarity with CRM systems and customer data management tools.
Positive attitude.
Strong work ethic.
A valid driver's license and 3+ years of clean driving record are required.
Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
About Schumacher Automotive Group
Schumacher Auto Group is an industry-leading Car Dealership Company with award-winning car brands in the West Palm Beach, North Palm and Delray areas, with exceptional team members. We have a strong focus on putting our employees, customers and community first in everything we do.
Requirements:
Hearing Conservationists Wanted - Join Us in Supporting Our Military Service Members!
Montgomery, AL jobs
Requirements
Requirements:
Certification: CAOHC certification is required.
Skills: Strong attention to detail, proficiency in manual audiometry, and ability to work effectively in a fast-paced environment. Experience with DOEHRS preferred but training is provided.
Availability: Must be able to work weekends with the flexibility for occasional weekdays.
About Us: At DOCS Health, we provide innovative health readiness services that ensure our military force is prepared for duty. With over three decades of experience, we are a trusted leader in delivering health services across various sectors. Our dedicated team of professionals strives to set a new standard of care, ensuring that service members receive the attention they deserve.
Join us today to make a lasting impact on the lives of those who serve. Together, we can be the bridge for better health!
CLUB Customer Service Outfitter, part-time
Tualatin, OR jobs
The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.
ESSENTIAL FUNCTIONS:
* Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
* Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience.
* Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
* Demonstrates products to customers.
* Remains knowledgeable of advertised sales.
* Helps meet metric goals and objectives for self and store.
* Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.
* Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
* Provides daily feedback and reports in a timely and accurate manner.
* Provides peer coaching, recognition, and support as a CLUB advocate and representative.
* Provides service to all areas of the store based on business need.
* ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
* Minimum Degree Required: High school diploma or equivalent experience
* Experience: 0 to 2 Years of Experience
KNOWLEDGE, SKILLS, AND ABILITY:
* Excellent organization skills and attention to details.
* Experience in a customer service environment.
* Excellent verbal and written communication skills.
* Adaptability to new processes and procedures.
* Excellent self-motivation and initiative while unsupervised.
TRAVEL REQUIREMENTS:
* N/A
PHYSICAL REQUIREMENTS:
* Stand and/or walk during shift to assist customers on the sales floor, etc.
* Hear well enough to constantly communicate with others to exchange information
* Constantly repeat motions that may include the wrists, hands and/or fingers
* Constantly assess the accuracy, neatness and thoroughness of work assigned
* Light work that includes lifting and moving objects up to 20 pounds constantly
* Occasionally ascend or descend ladders, stairs, step stools, etc
* Occasionally work in noisy environments
INDEPENDENT JUDGEMENT:
* Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Part Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
* Dental
* Vision
* Voluntary benefits
* 401k Retirement Savings
* Paid holidays
* Paid vacation
* Bass Pro Cares Fund
* And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at ************************.
Cabela's
Auto-ApplyPet Support Services Call Center Specialist
Las Vegas, NV jobs
FLSA: Non-Exempt (hourly) REVISED: 07/24/2025
REPORTS TO: Pet Support Services Supervisor REVIEWED: 03/29/2025
SUPERVISES: None
Responsible for community relations and animal related social services, communicating through the use of phone, email, and text messaging. These communications involve but are not limited to scheduling appointments, instructing finders of found animals, assisting owners who have lost their pet, answering general questions, providing counseling for pet owners, making referrals to programs, providing educational material, and maintaining detailed records of all interactions.
Essential Duties and Responsibilities:
Represent The Animal Foundation in a professional, polite, and enthusiastic manner.
Communicate in a professional, respectful manner verbally, as well as in writing through emails, text messages, memos, and other documents to support the operations of the department.
Provide information, assistance, and direction in a respectful, kind, helpful manner to internal and external customers/staff as required.
Answer incoming phone calls.
Return any voicemail messages, emails, or text messages throughout the work day and make follow-up calls, prior to leaving at the end of the day.
Answer customers' questions and provide accurate information about The Animal Foundation's policies and procedures, while attempting to meet the specific needs of each guest.
Have conversations with pet owners regarding options for rehoming or surrendering their animals, which can be very emotional, and must be handled with understanding and empathy.
Provide counseling, information and resources to pet owners in an effort to help them keep their pet in their home (including the KEPPT program “Keeping Every Person & Pet Together).
Assist pet owners with requests for supplies such as food, litter, veterinary services, pet deposits etc. to prevent owner surrenders.
Provide recommendations and referrals to both internal and external programs or organizations in an effort to assist pet owners.
Advise the public on how to report a lost or found animal, and give direction as to next steps needed to help reunite animals and owners.
Enter and maintain detailed records of all interactions (phone, email, text) into Chameleon software (and other software as required).
Accurately enter and/or confirm personal information and animal information for all interactions/contacts into Acuity and Chameleon.
Review and make contact with pet owners who submit requests online for an owner surrender appointment.
Accurately schedule appointments for owner surrender appointments and found animal drop-offs by phone, email, or text using Acuity.
Wear company uniform shirts and otherwise dress appropriately and professionally to project a positive image to the public, following the current TAF Uniform Policy each day.
Contribute to the efficiency and effectiveness of the organization's service to its customers by offering suggestions and participating as an active member of a work team.
Other duties as assigned
Education and Experience Requirements:
Equivalent to a High School diploma.
One (1) year of customer service experience.
One (1) year of clerical or administrative experience.
License & Certification Requirements: None
Required Knowledge and Skills:
Knowledge of:
Principles and practices of customer service.
Basic practices of reviewing person and animal documents for completeness and accuracy.
Standard office practices and procedures, including filing and the operation of standard office equipment.
Record keeping principles and practices; basic computer applications related to the work.
Techniques for dealing effectively and professionally with co-workers and the public, in person, over email, text, and over the telephone.
MS Word, MS Excel, Google Chrome, Chameleon, Google Apps, scheduling software, and other basic computer related skills.
Correct business English, including spelling, grammar and punctuation.
This position may require proficiency in speaking Spanish, as well as English. Proficiency in Spanish is preferred.
Skill in:
Customer service and telephone etiquette in a high volume setting.
Working well under pressure in a very fast paced, stressful environment, while maintaining a calm, helpful, professional manner.
Projecting a positive, upbeat and personable demeanor.
Attention to detail and multitasking.
Gathering and compiling information; preparing accurate reports and summaries.
Dealing tactfully and effectively with staff, volunteers and the general public.
Understanding and following oral and written directions.
Use of business software and associated computer hardware.
Communicating effectively in oral and written forms.
Working without close supervision in standard work situations.
Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
Communicating, relating and interacting with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone, often where relations may be confrontational or strained.
Working Conditions and Physical Effort:
Physical ability and mobility to work in a typical office environment. Strength to lift and/or move materials weighing up to 10 pounds frequently, 25 pounds occasionally. Vision to read printed materials. Stamina to sit and work with a computer for an extended period of time. Hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
Team Members are continuously exposed to animals, animal waste, pet dander, peanut butter, cleaning chemicals, high noise and potentially hazardous conditions, including the risk of animal bites and occasional work outdoors for extended periods of time while exposed to cold and extremely hot temperatures.
All team members work in a culture of continuous improvement and are expected to support our mission. Team members must be able to clearly articulate our goals, actively participate in outstanding customer service, and accept responsibility for maintaining our culture of philanthropy.
This job description is intended to describe the general nature and level of work expected of this position. This description is not intended to be construed as an exhaustive listing or description of all responsibilities, duties and skills required of incumbents in the job.
I have read and understand the above to be a general description of the duties, physical demands and occupational exposures of the position for which I am being hired.
Auto-ApplyAuto Customer Service Reps
Mount Pleasant, SC jobs
1001 Johnnie Dodds Blvd., Mt Pleasant, SC 29464
AUTOMOTIVE TECHNICIAN
1+ Years of Automotive Mechanic Experience Required.
$25 - $50 /Hour Based on Experience High-traffic, Climate-controlled Shop!Choose Your Schedule: 4, 5, or 6-Day Work Week Options Available
Low Country VolkswagenandLow Country Pre-ownedare growing and seeking motivated Automotive Service Technicians to join our high-performing team. This full-time role offers a climate-controlled shop, modern equipment, paid training, and the opportunity to work alongside Factory-Certified Master Technicians dedicated to your success.
We provide the volume, structure, and support technicians need to excel. With experienced Service Advisors, a well-managed, high-traffic shop, and leadership committed to your growth, your time and talent will never go unnoticed.
As part of the Donald Automotive Group a successful, established dealership group in North and South Carolina you can plan and EXPECT to advance your career through continued training, long-term stability, and a clear promotion path.
Benefits:
$25 - $50 per hourbased on experience, performance and certifications
Paid Factory Training & Certification
Choose your schedule, 4, 5, or 6-day work week
HIGH-TRAFFIC SHOP: 40+ Hours guaranteed
401(k) Plan with Company Match
Medical, Dental & Vision Insurance
Supplemental Short and Long-Term Disability
Paid Vacation
Flexible Spending Account (FSA)
Employee discounts on products, services and vehicles
Climate-controlled shop
Career Advancement Opportunities
Responsibilities:
Perform vehicle maintenance and repairs with efficiency and accuracy
Complete used vehicle inspections and identify reconditioning needs
Provide time/labor estimates for additional repairs
Stay current with new automotive technology through factory-sponsored training
Maintain detailed repair documentation and uphold quality control standards
Inspect and test vehicles to ensure proper repair
Requirements:
1 or more years of experience as an automotive technician/mechanic required
We welcome Service Techs, Line Tech, Diagnostic Specialists, and Master Techs from all brands!
ASE certifications are preferred but not required
Hold a valid drivers license
Team oriented, flexible, and focused on maintaining a high level of customer service
Working knowledge of shop equipment
Must have own tools
Questions? Contact Virginia Campanelli, our
Service Manager, at
**************
We are an Equal Opportunity Employer.
Applicants must be able to pass pre-employment screening to include MVR, background, and drug screening.
RequiredPreferredJob Industries
Customer Service
Auto Customer Service Reps
Charlotte, NC jobs
8530 Ikea Boulevard, Charlotte, NC 28262
Automotive Service Technician / MechanicFlat Rate Pay + Great Benefits! Experienced GM Techs Can Earn $100,000+ a Year! We Pay More for Your Certifications! Line Tech Production Bonuses Paid Twice a Year,
Yes, Twice, not Once! (See Below **) Immediate PTO on Day 1, and 13 Days When the New Year Rolls Around!
Sign-on Bonuses Based on Experience Up to $24,000!
Want to move to Charlotte? We will pay for your move!
5-day Work Week Schedule
A/C Shop
Walk-In Applicants are Also Welcome
Are you passionate about automotive repair? At Parks Chevrolet Charlotte, we believe that if youre not having fun fixing cars, then youre not doing it right! If you have the knowledge and are looking for a career with a company to take you places, a company to understand your worth, your expertise, and your vision, look no further YOU HAVE FOUND US.
Why Charlotte?
Very busy shop, strong automotive repair market
Affordable cost of living
Vibrant lifestyle and abundant activities Blue Ridge Mountains
Low taxes
Mild weather
NFL, NBA, NASCAR and United Soccer league all here!
Why Parks Chevrolet Charlotte?
We have a great dealership located in the University area with tons of things to do and restaurantsnearby.
AC shop, state-of-the-art facility
Support staff and valets
A Shop Foreman who has decades of experience to help you turn the most hours and have FUN!
** Ask about our Wrench & Relax Program:
Every six months a Technician production bonus is paid out. Instead of a bonus once a year, they get two! JUNE PAYOUT & DECEMBER PAYOUT - 2nd week of the month.
We offer:
Generous pay plan!
Great benefits including Medical, Dental, Vision, and Life insurance
401(k)
Paid vacation
Short- and Long-Term Disability
Employee discount program
Continued training and opportunities for advancement
Responsibilities - Service Technician:
Diagnose faults and confirm findings with the supervisor
Inspect, repair, or replace parts and components of automotive systems as required
Test and adjust repaired systems to the manufacturers performance specifications
Advise customers on work performed, general vehicle condition, and future repair requirements
Complete reports to record problems and work performed
Other duties may be assigned according to skills and certifications
Qualifications/Requirements - Service Technician:
Experience required
Must be passionate about the automotive industry
Well organized, possess a good work ethic and a positive attitude
Hard-working, self-motivated and have excellent time management skills
Valid drivers license with a clean record
A valid Motor Vehicle Inspection License is a plus!
Please upload your resume.Completing the online assessment will grant you priority consideration!
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing to include background checks, MVR, and drug screening.
We are an Equal Opportunity Employer
.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
RequiredPreferredJob Industries
Customer Service
Customer Service Reps
Springfield, IL jobs
229 East Jefferson Street, Springfield, IL 62701
BDC Service Representative Business Development Center$17 - $20 per Hour Plus Bonuses + Great Benefits!Experience Preferred but Not Required! Paid Training Available
Walk-in Applicants are Welcome!
Join Isringhausen Imports as a BDC Service Representative
Where Excellence Drives Opportunity
Isringhausen Imports of Illinois, a premier dealership representing BMW, Mercedes-Benz, Porsche, and Volvo, is seeking a
BDC Service Representative
to join our award-winning team in Springfield. If youre passionate about customer service, thrive in a fast-paced environment, and want to be part of a dealership thats consistently recognized for excellence, wed love to meet you.
If youre ready to represent some of the worlds finest automotive brands and deliver exceptional service every day, apply now and become part of the Isringhausen legacy.
Schedule: Full-time, Monday Friday: 7:30am - 5:30pm
Why Isringhausen?
At Isringhausen,
excellence isnt just a goal its our standard
. Weve been named Best Auto Dealer (New and Used) for three consecutive years, and our team members are recognized for their integrity, professionalism, and customer care. Our philosophy is deeply rooted in the values of attention, honesty, and respect, which we extend to every individual who steps into our world - be it a customer or an employee. We are a family-owned and operated dealership.
We offer:
$17 - $20 per hour based on experience plus bonuses
Medical & Dental Health Plan
401(k) Plan
A supportive, high-performance culture and friendly, team Atmosphere
State-of-the-Art Facility and Technology
Paid Vacation
No Sundays!
Opportunities for growth and advancement
Community engagement through events like our Charity Coat & Boot Drive
A commitment to quality across every department from Motorsports to Service
You won't find a better place to call home!
Key Responsibilities BDC Service Representative:
Handle inbound service appointment calls and online requests with professionalism and efficiency
Proactively reach out to customers for service reminders, follow-ups, and satisfaction surveys
Coordinate appointment scheduling using our service portal and CRM tools
Maintain accurate customer records and service histories
Collaborate with service advisors and technicians to ensure seamless customer experiences
Support dealership promotions, including seasonal service campaigns and community events
Gather data for outgoing calls
Candidates must be reliable and must report to work promptly when scheduled.
Other duties may be assigned
Qualifications/Requirements:
We are seeking a friendly, upbeat person who enjoys talking on the phone and answering our customers' questions
Exceptional customer service and communication skills
Previous experience in a BDC, call center, or dealership service role preferred
Strong organizational skills
The ability to multi-task, follow direction, be open to change, work effectively under pressure, and to positively defuse negative situations with customers.
Professional personal appearance
Comfortable with CRM systems, scheduling software, and multi-line phone systems
Customer-first mindset with a focus on quality and responsiveness
Ability to multitask and adapt in a dynamic team environment
Please upload your resume,Completing the online assessment will grant you priority consideration!
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing to include background checks, MVR, and drug screening.
We are an Equal Opportunity Employer.
All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
RequiredPreferredJob Industries
Customer Service
Auto Customer Service Reps
Athens, GA jobs
2910 Atlanta Highway, Athens, GA 30606
Toyota Parts Runner Do you love tostay on the MOVE at work? Heyward Allen Toyota is family-owned and a great place to have a rewarding career! We are seeking a TOYOTA PARTS RUNNER tolocate, pull, and deliver automotive parts to repair technicians in the service shop, and more,so our customers can get back on the road fast! This is a full-time position with alternating Saturdays. Do you have what it takes to join the winning team at Heyward Allen Toyota? Upload your resume and complete the assessment today!
Why work for Heyward Allen?
We have been voted the #1 PLACE TO WORK in Athens, appreciate our employees, and invest in their success! We have an excellent reputation for honesty, integrity, and customer service, earning us the award of Best Dealership for 26 out of the past 27 years in Athens!
What Youll Do:
Accurately locate, pull, and deliver automotive parts to repair technicians in the service shop
Listen to and follow detailed instructions
Communicate with parts sales and service teams relating to parts status
Eagerly learn parts department functions to prepare for future promotions
What Youll Need:
Self-Motivation and High Energy are Needed for Success
Strong desire to serve others and support your team
A positive Can Do attitude
Excellent organizational skills and work ethic
Average computer skills
Ability to lift up to 50 lbs. unassisted
Ability to push / pull up to 250 lbs. unassisted
Ability to stand and walk for extended periods
Valid drivers license and clean driving record
Must pass pre-employment background check, MVR, and drug screen
Full-time Benefits:
Competitive compensation
Continued training
Career advancement opportunities
Paid vacation, holidays, and sick days
Medical, dental, vision, life, and long-term disability insurance
401(k) investment plan
Christmas and vacation savings club
Community involvement
And more
RequiredPreferredJob Industries
Customer Service
After Hours Call Center Specialist
Rock Hill, SC jobs
For over 35+ years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers, community, and one another.
Call Center Specialist - Monday-Friday (2PM - 11PM)
The Afterhours Call Center Specialist will answer phones in a professional manner, enter work orders into company software system and answer customer inquiries as needed. In this role, the associates will sit in the office communicating on computer and on telephone to customers and coworkers.
Essential Functions:
Answer phone calls from customers and field staff; provide service excellence
Actively promote and enhance the customer service experience in accordance with company expectations
Enter service requests accurately in company software
Develop a strong team relationship with Co-Workers, internal and external
Dispatching when / if required due to an escalated emergency from customer
Qualifications:
The ability to prioritize in a fast-paced environment with strong accuracy and attention to detail
Strong verbal and written communication skills, good reading comprehension
Able to multitask and be detailed in written communication
Strong computer skills with Microsoft Office and other company-related software
High school diploma or GED required
Minimum of 1 year of experience in a customer service/call center environment
Benefits:
Comprehensive benefits package including health, dental and vision insurance, short-term & long-term disability, life insurance
Strong 401(K) match
Ongoing training and career development opportunities
Paid time off
DOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.