Customer Focus Analyst (Unit 42 MDR) - Remote Weekend Shift
Palo Alto Networks job in New York, NY or remote
**Our Mission** At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
**Who We Are**
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
**The Team**
Unit 42 is the global threat intelligence team at Palo Alto Networks. We believe threat intelligence should be shared and available to all within the industry. We deliver high-quality, in-depth research on adversaries, malware families, and attack campaigns. Our analysts uncover and document adversary behaviors and then share playbooks that give insight into the various tools, techniques, and procedures threat actors execute to compromise organizations.
If you're looking for a career with access to the brightest minds in cybersecurity, you've found it. We have a hunger for researching, hunting out the world's newest threats and sharing them with our industry to make the digital world a safer place.
You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects - centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we're constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be!
**Job Summary**
Unit 42's Managed Detection and Response (MDR) service is growing fast - and we're building a customer-centric team that blends technical expertise with direct customer engagement. As a Customer Focus Analyst, you'll act as the front line of communication between our MDR analysts and our customers, helping bridge the gap between incident response and customer understanding.
You'll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction.
This role is ideal for someone who is technical at their core, but enjoys customer interactions, driving clarity, and ensuring our partners feel confident and supported in their cybersecurity journey.
**Key Responsibilities**
+ Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance
+ Support onboarding activities for new customers
+ Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations
+ Collaborate with MDR analysts to ensure the customer's technical questions about incidents or threats are fully addressed
+ Own the customer communication lifecycle during ongoing incidents - ensure timely updates, clarity, and alignment on next steps
+ Help drive consistency and quality in how incidents and threat intelligence are communicated externally
+ Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team
**Preferred Qualifications**
+ 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support - must, Tier 1/2 SOC analyst experience
+ Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR
+ Strong customer communication skills - verbal and written - with the ability to explain complex technical details clearly
+ Experience reviewing, drafting, or presenting incident reports and security findings
+ Familiarity with Cortex XDR or Cortex XSOAR
+ Experience onboarding new security services or clients
**Salary Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $104500/YR - $169100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here (************************************** .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Managed Threat Detection Manager (Unit 42 MDR) - Remote
Palo Alto Networks job in Santa Clara, CA or remote
**Our Mission** At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team.
Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers' internal business.
As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires.
**Your Impact**
+ Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively
+ Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments
+ Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks' customer base
+ Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats
**Your Experience**
+ At least 3 years of team management experience, global management experience (world-wide team) is a plus
+ Great interpersonal skills and a proven experience collaborating with customers
+ Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals
+ Basic hands-on coding skills (e.g. Python)
+ Excellent written and oral communication skills
+ Experience investigating targeted, sophisticated or hidden threats
+ Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise
+ Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools
+ Understanding of how APTs operate and the attack cycle - different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc.
+ Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged
+ Advantages
+ Having worked in SOC analysis or an investigation environment
+ Having worked in Incident Response environment
**The Team**
The team you'll lead helps protect customers by identifying the most sophisticated & stealthy attacks in their environment. The team does so by leveraging the Cortex product suite as well as unique tools, methodologies, and techniques.
Cortex provides enterprise-scale detection and response that runs on integrated endpoint, network and cloud data - reduce the noise and focus on real threats. This team works closely with different product groups and helps improve each and every product by providing first-hand insights into how the product is used and how it can perform even better.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $254,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here (************************************** .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Consultant, DFIR, Reactive Services (Unit 42) - Remote
Palo Alto Networks Inc. job in New York, NY or remote
Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job Description
Your Career
This role is client-facing and requires the Consultant to produce deliverables based on reactive services client engagements. The Consultant will work directly with multiple customers and key stakeholders (Admins, C-Suite, etc) to lead incident response incidents and guide clients through the engagement from start to finish.
Your Impact
* Perform reactive incident response functions including but not limited to - host-based analysis functions through investigating Windows, Linux, and Mac OS X systems to identify Indicators of Compromise (IOCs)
* Examine firewall, web, database, and other log sources to identify evidence and artifacts of malicious and compromised activity
* Investigate data breaches leveraging forensics tools including Encase, FTK, X-Ways, SIFT, Splunk, and custom Unit 42 investigation tools to determine the source of compromises and malicious activity that occurred in client environments
* Serve an active role on unit 42, incident response engagements - guiding clients through digital forensics investigations, containment of security incidents, and providing guidance on tactical remediation recommendations
* Ability to perform light travel requirements as needed to meet business demands (on average 30%)
Qualifications
Your Experience
* 2+ years of incident response or digital forensics experience with a passion for cybersecurity
* Proficient with host-based forensics and data breach response
* Experienced with EnCase, FTK, X-Ways, SIFT, Splunk, Volatility, WireShark, TCPDump, and open-source forensic tools
* Ability to grow into a valuable contributor to practice and, specifically
* have an external presence via public speaking, conferences, and/or publications
* have credibility, executive presence, and gravitas
* be able to have a meaningful and rapid delivery contribution
* have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products
* be collaborative and build relationships internally, externally, and across all PANW functions, including the sales team
* Incident Response Consulting is highly preferred
* Bachelor's Degree in Information Security, Digital Forensics, Cyber Security, Computer Science, related field, or equivalent experience required
Additional Information
The Team
Unit 42 Consulting is Palo Alto Network's security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensics services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients' security posture.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $102,000 - $139,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Principal Researcher
Remote Palo Alto Networks job
Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job Description
Your Career
We are seeking a Principal Threat Intelligence Researcher for our Unit 42 Intelligence Response Unit's CTI Services Delivery Team. This team plays a critical role in creating timely, relevant, and actionable threat insights to drive business and security outcomes for our customers. The incumbent will play a critical role in understanding our customers intelligence needs and developing tailored intelligence that augment their existing capabilities.
Your Impact
The incumbent will play a critical role in understanding our customers intelligence needs and developing tailored intelligence that augment their existing capabilities
As a Principal Threat Intelligence Researcher in the Intel Response Unit, your primary responsibilities will include:
Client-facing Briefing: Deliver fused intelligence insights on a recurring basis to clients across industry verticals focusing on relevant cyber threat activities, trends, and shifts in the cyber threat landscape trends. Custom tailored content should empower defensive actions for clients, providing their threat intelligence and security teams with key observations, insights, and perspective. Content creation will require performing independent research across internal data sets, commercial third party data, and open sources. This will also include leveraging existing Unit 42 intelligence publications and working with partners from internal intelligence teams.
Client-facing RFI Support: Provide tailored research and analysis for client-based RFIs to drive business and security outcomes. Leverage the full weight of Palo Alto Network's unique data holdings, on-going research, cross-company capabilities, and externally sourced information. Assist leadership in creating a scalable solution to service multiple industries and similar stakeholder types. Model research findings into Unit 42's Threat Intelligence Knowledge Repository (TIKR). Provide recommendations and help implement improvements to service support quality and speed to enhance the effectiveness and differentiation of our threat intelligence services. Some requests will require rapid turn around time, which may include operating outside of normal business hours.
Threat Profile Production: Create cyber threat profiles for clients to identify top cyber threat activities, groups, and trends relevant to a client's unique business operations then provide tailored defensive recommendations. Work with clients to understand their operational footprint, business objectives, technology and security stacks, and areas of risk exposure. Develop MITRE ATT&CK workflows and heatmaps for top threat groups.
Anticipatory Threat Knowledge Creation: Develop structured intelligence insights tracking adversary trends, motivations, organizational priorities, and historical region and industry targeting patterns. This information will act as a backdrop to support intelligence production response for unfolding cyber events, exploitation trends, and threat actor campaigns. Collaborate with other Unit 42 CTI SMEs in fusion cells to expand research and existing collateral on threat groups.
Industry Voice & Expertise: Must be willing to represent Unit 42 by delivering expert-level presentations at key conferences, public speaking engagements, podcasts or webinars, and authoring influential thought leadership materials.
Peer Empowerment: Act as a resource for colleagues, sharing expertise and best practices to enhance team capabilities. Provide guidance to grow technical and strategic research acumen through personalized or group brown bag sessions.
Leverage AI for Analytic Workflows: Integrate Generative AI, NotebookLM, and other artificial intelligence and machine learning solutions across all phases of the intelligence lifecycle to improve analytic workflows. Use and develop new AI solutions to reduce research toil, query existing intelligence holdings, and accelerate report and presentation creation.
Qualifications
Your Experience
7 years minimum in the CTI field with experience in threat research, analytic production, and client-facing delivery.
Strong knowledge of cyber threat actors, noteworthy attacks, and ability to quickly recognize inflection points, signalling shifts, evolution, or deviation from threat activity baselines or industry norms.
Ability to contextualize cyber events, identify how the events fit into a current or historical pattern, the impact on an industry or organization, and tailored defensive recommendations.
Experience operating under short fuse deadlines, managing concurrent tasks, and thriving in complex and sometimes ambiguous situations.
Strong writing and presentation skills with the ability to communicate threat intelligence effectively to diverse audiences, including C-suite level customers.
Deep experience with cyber threat intelligence frameworks and analytical techniques preferred.
Demonstrated ability to coordinate with cross-organizational threat analysts, facilitating collaboration, and aligning efforts to achieve common goals.
Experience presenting at CTI or cyber threat research conferences preferred.
History of triaging and modeling open source data, telemetry, and other intelligence sources to quickly respond to requests for information. Preference for experience with Synapse or other hypergraphs.
Experience with prompt engineering and leveraging Google's AI capabilities to support development of intelligence products.
Comfortable adapting to change as part of a growing team.
Additional Information
The Team
Unit 42 brings together our world-renowned threat researchers with an elite team of security consultants to create an intelligence-driven, response ready organization. The Unit 42 Threat Intelligence team provides threat research that enables security teams to understand adversary intent and attribution, while enhancing protections offered by our products and services to stop advanced attacks. As threats escalate, Unit 42 is available to advise customers on the latest risks, assess their readiness, and help them recover when the worst occurs.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $162700 - $263150/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found
here
.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
[email protected]
.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship?: Yes
Technical Service Delivery Lead (XSIAM) - Remote
Palo Alto Networks Inc. job in New York, NY or remote
Our Mission At Palo Alto Networks, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
Who We Are
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job Description
The Team
As part of the Unit 42 Managed XSIAM organization, the team helps customers operationalize and optimize their Managed XSIAM deployments-delivering proactive, white-glove guidance that enhances their detection, investigation, and response capabilities.
Our mission is to help customers maximize the value of Cortex XSIAM while continuously improving their overall security posture and SOC maturity.
Job Summary
The Technical Service Delivery Lead (XSIAM) acts as the technical focal point for Managed XSIAM customers, driving onboarding, adoption, and ongoing success. You'll combine deep product expertise with a consultative approach to guide customers through their security journey-translating their goals into measurable outcomes and ensuring fast, meaningful ROI from their Managed XSIAM investment.
You will collaborate closely with our SOC engineering, threat hunting, and product teams to tailor the service to each customer's environment, ensuring seamless delivery and exceptional customer experience.
Key Responsibilities
* Value Delivery: Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers
* Collect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and potential automation use cases
* Advise customers on best practices for alert tuning, data onboarding, and correlation optimization
* Drive continuous improvement in customer security posture and measurable time-to-value outcomes
* Operational Excellence: Manage incoming customer requests, prioritize effectively, and collaborate with the SOC engineering team to ensure timely, high-quality delivery
* Lead customer touchpoints, including onboarding sessions, security reviews, and proactive engagement meetings
* Translate complex detection and response concepts into actionable guidance for diverse audiences
* Collaboration & Enablement: Partner with Unit 42's SOC engineering, Product, and MDR teams to ensure consistent service quality and cross-functional alignment
* Collaborate with the SOC engineering team to design and implement automation workflows that enhance detection, response, and reporting efficiency
* Champion customer needs internally, advocating for enhancements and escalations where needed
* Contribute to documentation, best practices, and scalable frameworks for the Managed XSIAM service
Qualifications
Preferred Qualifications
* 5+ years of professional experience in Customer Success, Technical Account Management, Security Consulting, Solutions Architecture, or SOC operations (preferably within enterprise cybersecurity or SaaS environments)
* Strong understanding of XDR, SIEM, and SOAR technologies, including incident and alert management, correlation development, and data source onboarding
* Demonstrated experience collaborating with security analysts, engineers, and threat hunters in operational environments
* Excellent communication skills-able to explain complex security concepts clearly to both technical and non-technical audiences
* Analytical mindset with strong problem-solving abilities and sound judgment in prioritizing tasks and managing complex customer needs
* Deep curiosity and a growth mindset-comfortable learning and adapting to evolving technologies and detection methodologies
* Bachelor's degree in Computer Science, Information Security, or a related field or equivalent military experience
Additional Information
Salary Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $127600/YR - $206500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Technical Account Manager (Unit 42 Managed Services) - Remote
Palo Alto Networks Inc. job in Santa Clara, CA or remote
Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job Description
Your Career
The Technical Account Manager will act as a trusted advisor to our customers to help ensure efficient Palo Alto Networks' Unit 42 Managed Services adoption. In this role, you will work closely with CISOs, Security Architects, Security Engineers, and Operations teams within mid-to-large enterprises to implement best-in-breed Managed Detection and Response & Managed Threat Hunting services. The end result is increased customer satisfaction, value, retention, and expansion of the Unit 42's security footprint.
Your Impact
* Ensure customers are maximizing their return on investment by owning the customer's on-boarding, adoption, satisfaction and advocacy across a portfolio of customers
* Provide high touch/white glove customer outreach immediately post close to shepherd customers through the on-boarding process
* Drive adoption- ensure customer applies the offering in a timely manner
* Ensure customer is measurably satisfied with the service they are receiving, informing customers of refresh needs and options
* Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive the managed services adoption to ensure they are leveraging the solution to achieve full business value
* Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams and become a Subject Matter expert over time
* Ensure continual communication with customers on Unit 42 messaging, current and offerings updates, events, main points contact within Unit 42, and touchpoint for all feedback from our customers
* Serve as a customer advocate in influencing product roadmap and improvements
* Manage performance metrics CSAT, Renewal rate, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement. Identify renewal risk and collaborate with internal teams to remediate
* Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
Qualifications
Your Experience
* 4+ years of relevant work experience in customer success, consulting, post-sales technical account management, and similar roles in the cybersecurity field- a must!
* Experience building out new programs and initiatives within an ever-evolving organization
* Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth
* Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
* Highly data-driven with a commitment to following process
* Excited about driving and tracking a consistent engagement process with all customers in your portfolio
* Team player with the highest level of integrity, who will innovate to continue improving the way we serve our customers
* Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company highly desired
* Experience with enterprise security products and/or offerings
Additional Information
The Team
Unit 42 is the global threat intelligence team at Palo Alto Networks. We believe threat intelligence should be shared and available to all within the industry. We deliver high-quality, in-depth research on adversaries, malware families, and attack campaigns. Our analysts uncover and document adversary behaviors and then share playbooks that give insight into the various tools, techniques, and procedures threat actors execute to compromise organizations.
If you're looking for a career with access to the brightest minds in cybersecurity, you've found it. We have a hunger for researching, hunting out the world's newest threats and sharing them with our industry to make the digital world a safer place.
You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects - centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we're constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be!
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $110,800 - $179,200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
SASE Sales Specialist, Central
Palo Alto Networks Inc. job in Cincinnati, OH
Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
SASE is a significant source of revenue and growth at Palo Alto Networks. As a SASE Specialist, you drive the sale of the Palo Alto Networks SASE portfolio in the Western Region of the US - to include Prisma Access, Prisma SD-Wan and Next Gen CASB across a broad geographic territory of Enterprise accounts. Additionally, you work with a variety of other teams to execute the overall SASE Go-to-Market plan, providing thought leadership and enabling scale. You're motivated by the desire to solve critical security challenges facing our customers.
You are required to exceed your quota, obtain/maintain subject matter expertise, create/update detailed written plans, and regularly present to a variety of audiences (large and small, live and virtual).
This is a unique opportunity for a closer with a strategic mindset to take a highly functioning business to the next level. This is not just a career - it's a meaningful challenge that impacts our lives in the digital age.
Your Impact
* Ability to work in partnership with your respective geography's leadership to engage the SASE portfolio to customers, partners, and colleagues
* Perform high-level sales planning, leading to accurate forecasting of the business
* Build a fundamental understanding of security threats, solutions, security tools or network technologies
* Bring to bear all cross-functional resources to achieve your quota.
* Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
* Conduct in-person sessions, webinars and learning materials that can be consumed by the appropriate audience
* Identify cross-selling and up-selling opportunities within accounts
* Educate customers and partners on the modern network security landscape
* Establish relationships with and sell through channel partners
* Travel 50% + throughout the Western US, and to company-wide meetings
Qualifications
Your Experience
* 5+ years of field or technical sales selling SASE or SD-WAN for a multinational organization
* Above quota sales experience in a high-tempo culture
* Experience selling network infrastructure-based security appliances including, but not limited to - Firewalls, SSL/IPSec VPNs, Security Proxies and Caches, SD-WAN
* Practical experience working with routing and switching products that will be installed adjacent to our appliances
* Strong communication and presentation skills, both written and verbally
* Experience working with Channel partners and understanding of a channel centric go to market approach
* Excellent time management skills, and work with high levels of autonomy and self-direction
Additional Information
The Team
Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security.
As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $256000 - $352000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Motor-Vehicle Requirement:
This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver's license.
Remote Commercial Service Electrician
Remote or Columbus, OH job
F5 Facility Services is seeking a highly skilled and self-motivated Remote Commercial Service Electrician to join our growing team. This is a remote position requiring exceptional independence and the ability to work with limited management interaction. The ideal candidate will be responsible for providing expert electrical
troubleshooting, maintenance, and repair services to our diverse commercial clients. This role demands a strong
understanding of commercial electrical systems, superior problem-solving skills, a commitment to delivering
high-quality workmanship, exceptional customer service, the ability to accurately quote jobs, proficiency in
utilizing company-provided mobile applications for communication and reporting, and the ability to utilize
customer-specific software for time tracking and job management.
Responsibilities:
Perform electrical troubleshooting, diagnostics, and repairs on commercial electrical systems, including
lighting, power distribution, control systems, and emergency systems.
Install, maintain, and repair electrical wiring, fixtures, and equipment in accordance with local and
national electrical codes.
Respond to service calls promptly and efficiently, providing accurate diagnoses and effective solutions,
requiring minimal direct supervision.
Perform preventative maintenance on commercial electrical systems to ensure optimal performance and
safety.
Read and interpret blueprints, schematics, and technical drawings.
Communicate effectively with clients, providing clear explanations of electrical issues and repair
options, proactively managing client relationships.
Maintain accurate records of work performed, materials used, and time spent on each job, ensuring
meticulous documentation.
Adhere to all safety protocols and regulations, ensuring a safe work environment for yourself and others.
Prepare accurate and detailed quotes for repair, maintenance, and installation projects.
Maintain and manage company-provided service vehicle and equipment.
Work collaboratively with other team members remotely, ensuring efficient and effective service
delivery.
Be available for on-call and after-hours work, as needed.
Utilize company-provided mobile applications to document job details, submit reports, relay information
to management, track inventory, and manage work orders, demonstrating strong self-management.
Utilize customer-specific software for accurate time tracking, job progress updates, and reporting.
Qualifications:
Minimum of 3-5 years of experience as a Commercial Service Electrician.
Proven ability to work independently and manage time effectively.
Strong knowledge of commercial electrical systems and NEC codes.
Proven ability to troubleshoot and repair complex electrical problems.
Excellent communication and customer service skills.
Ability to read and interpret blueprints and schematics.
Proficient in the use of electrical testing equipment.
Valid driver's license and clean driving record.
Strong work ethic and attention to detail.
Ability to lift and carry heavy objects, and work in various environments.
Ability to pass a background check and drug screening.
Ability to accurately estimate material and labor costs for electrical projects.
Proficiency with mobile technology and the ability to learn and utilize company-specific applications.
Ability to quickly learn and adapt to customer-specific software programs.
Preferred Qualifications:
Valid Electrician License
Experience with building automation systems.
Certifications in specific electrical systems or technologies.
Experience in a service-oriented business.
Benefits:
Competitive salary.
Comprehensive benefits package (health, dental, vision, 401(k), etc.).
Company vehicle and phone.
Paid time off and holidays.
Opportunities for professional development and advancement.
Auto-ApplyPrincipal Consultant, DFIR, Reactive Services (Unit 42) - Remote
Palo Alto Networks Inc. job in New York, NY or remote
Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
This role is client-facing and requires the Principal Consultant to lead and produce deliverables based on reactive services client engagements. The Principal Consultant will work directly with multiple customers and key stakeholders (Admins, C-Suite, etc) to manage incident response engagements and provide guidance on longer term remediation.
Your Impact
* Perform reactive incident response functions including but not limited to: host-based analysis functions through investigating Windows, Linux, and Mac OS X systems to identify Indicators of Compromise (IOCs)
* Examine firewall, web, database, and other log sources to identify evidence of malicious activity
* Investigate data breaches leveraging forensics tools including Encase, FTK, X-Ways, SIFT, Splunk, and other investigation tools to determine source of compromises and malicious activity that occurred in client environments
* Manage incident response engagements to scope work, guide clients through forensic investigations, contain security incidents, and provide guidance on longer term remediation recommendations
* Ability to perform travel requirements as needed to meet business demands (on average 20%)
* Mentorship of team members in incident response and forensics best practices
Qualifications
Your Experience
* 6+ years of incident response or digital forensics consulting experience with a passion for cyber security
* Strong leadership skills including experience managing a team or individuals
* Experience with leading complicated engagements including scoping, interfacing with the client, and have executed on a technical front
* Proficient with host-based forensics and data breach response
* Experienced with EnCase, FTK, X-Ways, SIFT, Splunk, Redline, Volatility, WireShark, TCPDump, and open source forensic tools
* Identified ability to grow into a valuable contributor to the practice and, specifically:
* have an external presence via public speaking, conferences, and/or publications;
* have credibility, executive presence, and gravitas;
* be able to have a meaningful and rapid delivery contribution;
* have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products;
* be collaborative and able to build relationships internally, externally, and across all PANW functions, including the sales team.
* Incident response consulting experience required
* Ability to perform travel requirements as needed to meet business demands (on average 20%).
* Bachelor's Degree in Information Security, Computer Science, Digital Forensics, Cyber Security or related field
Additional Information
The Team
Unit 42 Consulting is Palo Alto Network's security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients' security posture.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $151000/YR - $208000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Future Opportunities with Engineering & Technology
Remote job
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
If you're interested in joining GFiber's Engineering & Technology Team but don't see an opportunity that you'd like to apply to, please send us your information and we'll keep you in mind when future roles become available!
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
Auto-ApplyDSM for Enterprise Healthcare - Great Lakes
Palo Alto Networks job in Columbus, OH
**Our Mission** At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We're changing the nature of work from benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
**Your Career**
Our solutions are best-in-breed and customers need a trusted cybersecurity partner who can create a truly zero-trust-based security architecture. Our customers are looking to us to create critical transformations and our portfolio of solutions will help us do that.
As a District Sales Manager, you will lead a team of field sellers and to help formulate and execute a strategy to maximize business growth. You are instrumental in developing and managing your team to generate revenue and achieve individual, team, and organizational quotas.
We are looking for a proven first-line sales leader with great energy, leadership, and initiative to drive team performance and revenue growth for our sales team. This role will entail:
+ Deeply understanding your customers' needs by doing the research to develop insight into their priorities
+ Bring support to your team by participating in and leading prospect meetings
+ Deep dive into weekly territory pipeline and forecasting activities to coach direct reports on strategies to drive closure
+ Actively engage in territory planning and development, relationship development and opportunity to drive revenue by supporting and assisting your team in closing opportunities
+ Lead a high-performance sales culture that delivers results in bookings, sales development, and forecast accuracy while simultaneously mentoring and developing your team
+ In-depth technical knowledge of our portfolio with the ability to take a holistic approach to help solve our customers' problems
+ Drive and oversee team selling opportunities
+ Holds team and self accountable to achieve challenging goals while maintaining a forward-thinking approach when faced with setbacks
+ Ability to communicate with leaders at all levels, including C-suite and establishes open and trusting relationships
+ Successfully influences others through change management
+ Development of a winning team, including recruiting, hiring and training while upholding our core values.
**Qualifications**
+ Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry
+ Experience with channel and partner sales models
+ Proven leader with the ability to create high performing teams in a rapidly growing sales environment.
+ Year over year track record of successful sales pipeline management and results
+ Highly driven individual with an execution focus and a strong sense of urgency with an entrepreneurial mindset.
+ Track record of consistently delivering revenue numbers and goals while maintaining a focus on team development and growth.
+ Capable of successfully managing significant client escalations and issues
+ Excellent at influencing others, both externally and internally; ability to communicate effectively and build consensus across various functional groups to achieve goals.
+ You're a leader and you know that to get the best results, you also have to be a great team player, building excellent rapport and collaboration with cross-functional teams.
**The Team**
Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security.
As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $401,000 - $468,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here (************************************** .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
**Motor-Vehicle Requirement:**
This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver's license.
Sr Business Development Consultant, Law Firms (Unit 42) - Remote
Palo Alto Networks job in Santa Clara, CA or remote
**Our Mission** At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
The Unit 42 Senior Business Development Manager, Law Firms is responsible for growing demand for Unit 42 services from the top cyber law firms in the United States and Canada.. This person will have a strong understanding of the incident response services market landscape, value proposition for clients, go-to-market, as well as how these services are sourced through engagement with law firms. Candidates should have a track record of building and nurturing relationships with key decision makers at the cyber practices of these top law firms.
This position is full-time and can be remote.
**Your Impact**
+ Increase number of engagements referred to Unit 42 from law firms and expand presence
+ Establish new and deepen existing relationships with key stakeholders at the cyber practices of key law firms
+ Develop and curate thought leadership relevant to this market to further establish Unit 42 as a market leader
+ Perform Quarterly Business Reviews and/or cyber threat landscape briefings with partner firms
+ Partner with Unit 42 Consulting and Palo Alto Networks go-to-market teams to develop and leverage resources to engage and activate new and existing partners
+ Develop tailored value propositions and per-partner agreements to support increased activation and demand
**Your Experience**
+ Substantial professional experience in cybersecurity advisory and consultative sales
+ Experience working with law firms and in-house counsel supporting incident response, risk management and digital forensic services engagements.
+ Established industry relationships with key decision-makers across all levels of partner and prospect law firms
+ Experience in working collaboratively to represent a portfolio of services to stakeholders within a law firm and law firm clientele
+ Understanding of cybersecurity regulations and the important role lawyers play in incident response
+ Highly effective relationship/partner development skills
+ Demonstrated success in developing and implementing go-to-market strategies, processes, and performance metrics
+ Proven analytical skills to assess the effectiveness of go-to-market programs and strategies, and the ability to pivot, or double-down to drive greater levels of success
+ Ability to travel up to 30%
**The Team**
Unit 42 Consulting is Palo Alto Network's security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, and risk management to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients' security posture.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000- $255,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here (************************************** .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Commercial Service Handyman
Remote or Columbus, OH job
F5 Facility Services is seeking a highly skilled and self-directed Remote Commercial Handyman to join our growing team. This is a remote position that demands exceptional independence and the ability to work effectively with limited management interaction. The ideal candidate will be responsible for providing a wide range of maintenance, repair, and general upkeep services to our diverse commercial clients. This role requires a broad skillset, superior problem-solving abilities, a commitment to delivering high-quality workmanship, exceptional customer service, the ability to accurately quote jobs, proficiency in utilizing company-provided mobile applications for communication and reporting, and the ability to utilize customer-specific software for time tracking and job management.
Responsibilities:
• Perform a variety of maintenance and repair tasks, including but not limited to: carpentry, painting, drywall repair, minor plumbing, minor electrical, and general building maintenance, requiring minimal direct supervision.
• Respond to service calls promptly and efficiently, providing accurate diagnoses and effective solutions, proactively managing client relationships.
• Perform preventative maintenance on commercial properties to ensure optimal performance and safety.
• Read and interpret blueprints, schematics, and technical drawings as needed.
• Communicate effectively with clients, providing clear explanations of issues and repair options.
• Maintain accurate records of work performed, materials used, and time spent on each job, ensuring meticulous documentation.
• Adhere to all safety protocols and regulations, ensuring a safe work environment for yourself and others.
• Prepare accurate and detailed quotes for repair, maintenance, and installation projects.
• Maintain and manage company-provided tools and equipment.
• Work collaboratively with other team members remotely, ensuring efficient and effective service delivery.
• Be available for on-call and after-hours work, as needed.
• Utilize company-provided mobile applications to document job details, submit reports, relay information to
management, track inventory, and manage work orders, demonstrating strong self-management.
• Utilize customer-specific software for accurate time tracking, job progress updates, and reporting.
Qualifications:
• Proven experience in a commercial handyman or maintenance role.
• Proven ability to work independently and manage time effectively.
• Broad skillset encompassing carpentry, painting, drywall repair, minor plumbing, minor electrical, and general building maintenance.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to read and interpret blueprints and schematics as needed
.
• Proficiency in the use of hand and power tools.
• Valid driver's license and clean driving record.
• Strong work ethic and attention to detail.
• Ability to lift and carry heavy objects, and work in various environments.
• Ability to pass a background check and drug screening.
• Ability to accurately estimate material and labor costs for projects.
• Proficiency with mobile technology and the ability to learn and utilize company-specific applications.
• Ability to quickly learn and adapt to customer-specific software programs.
Preferred Qualifications:
• Certifications in specific trades or technologies.
• Experience with building maintenance systems.
• Experience in a service-oriented business.
Benefits:
• Competitive salary.
• Comprehensive benefits package (health, dental, vision, 401(k), etc.).
• Company vehicle and phone.
• Paid time off and holidays.
• Opportunities for professional development and advancement.
Auto-ApplySales Engineer SLED
Columbus, OH job
We are looking for a Systems Engineer, SLED to work closely with a Major Account Manager, SLED in a defined territory. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.
Responsibilities:
Pre-sales - assist in qualifying sales leads from a technical standpoint.
Sales calls - be the main technical resource on sales calls and answer or educate the customer and partner onissues ranging from features, specifications and functionality to integration.
Conversant with networking applications and solutions.
Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues.
Provide assistance to identified customers with post-sales training.
Required Skills:
5 - 8 years experience in technical/pre-sales support as a sales or systems engineer aligned with SLED accounts in Ohio
5 - 7 years experience in LAN/WAN/Internet services administration
Proven understanding of DNS and NFS, SMTP, HTTP, TCP/IP
Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
Solid understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
Experience with encryption and authentication technologies required
Exceptional presentation skills
Education:
Bachelors Degree or equivalent experience. Graduate Degree favorable
Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.
Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
Auto-ApplyRemote Commercial Service Plumber
Remote or Cleveland, OH job
F5 Facility Services is seeking a highly skilled and self-reliant Remote Commercial Service Plumber to join our expanding team. This is a remote position that requires exceptional autonomy and the ability to work effectively with limited management interaction. The ideal candidate will be responsible for providing expert plumbing troubleshooting, maintenance, and repair services to our diverse commercial clients. This role demands a strong understanding of commercial plumbing systems, superior problem-solving skills, a commitment to delivering high-quality workmanship, exceptional customer service, the ability to accurately quote jobs, proficiency in utilizing company-provided mobile applications for communication and reporting, the ability to utilize customer-specific software for time tracking and job management, and proficiency in operating multiple types of clog clearing equipment.
Responsibilities:
• Perform plumbing troubleshooting, diagnostics, and repairs on commercial plumbing systems, including water lines, sewer lines, drains, fixtures, and water heaters, requiring minimal direct supervision.
• Install, maintain, and repair plumbing fixtures and equipment in accordance with local and national plumbing codes.
• Respond to service calls promptly and efficiently, providing accurate diagnoses and effective solutions, proactively managing client relationships.
• Perform preventative maintenance on commercial plumbing systems to ensure optimal performance and safety.
• Read and interpret blueprints, schematics, and technical drawings.
• Communicate effectively with clients, providing clear explanations of plumbing issues and repair options.
• Maintain accurate records of work performed, materials used, and time spent on each job, ensuring meticulous documentation.
• Adhere to all safety protocols and regulations, ensuring a safe work environment for yourself and others.
• Prepare accurate and detailed quotes for repair, maintenance, and installation projects.
• Maintain and manage company-provided service vehicle and equipment.
• Work collaboratively with other team members remotely, ensuring efficient and effective service delivery.
• Be available for on-call and after-hours work, as needed.
• Utilize company-provided mobile applications to document job details, submit reports, relay information to management, track inventory, and manage work orders, demonstrating strong self-management.
• Utilize customer-specific software for accurate time tracking, job progress updates, and reporting.
• Operate and maintain a variety of clog clearing equipment, including snakes, jetters, and other specialized tools.
Qualifications:
• Minimum of 3-5 years of experience as a Commercial Service Plumber.
• Proven ability to work independently and manage time effectively.
• Strong knowledge of commercial plumbing systems and relevant codes.
• Proven ability to troubleshoot and repair complex plumbing problems.
• Excellent communication and customer service skills.
• Ability to read and interpret blueprints and schematics.
• Proficient in the use of plumbing tools and equipment.
• Valid driver's license and clean driving record.
• Strong work ethic and attention to detail.
• Ability to lift and carry heavy objects, and work in various environments.
• Ability to pass a background check and drug screening.
• Ability to accurately estimate material and labor costs for plumbing projects.
• Proficiency with mobile technology and the ability to learn and utilize company-specific applications.
• Ability to quickly learn and adapt to customer-specific software programs.
• Demonstrated experience operating and maintaining various drain cleaning and clog removal equipment.
Preferred Qualifications:
• Valid Plumbing License
• Experience with backflow prevention and testing.
• Certifications in specific plumbing systems or technologies.
• Experience in a service-oriented business.
Benefits:
• Competitive salary.
• Comprehensive benefits package (health, dental, vision, 401(k), etc.).
• Company vehicle and phone.
• Paid time off and holidays.
• Opportunities for professional development and advancement.
Auto-ApplySenior Pricing Manager (Remote)
Remote or Washington job
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
The Senior Pricing Manager will play a key strategic role in shaping and executing the F5's pricing strategy across its technology infrastructure and security portfolio. This individual will use advanced analytics to gain data-driven insights from various internal and external data sources and build innovative pricing models, optimize profitability, customer value, and market competitiveness.
The ideal candidate is both analytically rigorous and strategically minded, with strong business modeling skills and the ability to translate complex data into compelling narratives and recommendations that influence senior executives. This is an individual contributor role reporting to the Senior Director of Pricing Strategy.
Key Responsibilities
Develop and refine pricing frameworks and models for hardware, software, cloud, and managed security services to balance competitiveness and profitability
Process and analyze large volumes of structured and unstructured data on competitors, market and business using a combination of statistical analysis, predictive modeling, ML/AI, elasticity, and scenario planning to develop actionable insights and evaluate trade-offs in support of strategic decisions
Analyze competitive pricing, industry trends, and customer segmentation to inform go-to-market and monetization strategies
Establish KPIs, dashboards and visualization using tools like Tableau or Power BI to track pricing performance, margin impacts, and customer behavior; identify opportunities for continuous improvement
Partner and act as a trusted adviser to Product Management, Marketing, Finance, and Revenue Operations in aligning pricing strategies with business objectives and new product launches.
Qualifications
Required:
Bachelor's degree in Finance, Economics, Engineering, Mathematics or a related field.
7+ years of experience in Pricing analytics, revenue management, or business strategy in Enterprise infrastructure or security hardware and software
Strong analytical and quantitative skills, with proficiency in SQL, Excel, and statistical tools (e.g., Python, R, Power BI, or Tableau)
Proven ability to manage complex pricing models and communicate insights to executive leadership
Experience partnering cross-functionally with Sales, Product, and Finance teams
Preferred:
MBA or advanced degree in a quantitative or business discipline
Experience with subscription-based, usage-based and perpetual pricing models, channel and buying programs for Enterprise customers
Familiarity with enterprise technology infrastructure and cybersecurity markets
#LI-EM1
The annual base pay for this position is: $136,000.00 - $204,000.00
F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5's benefits can be found at the following link:
*******************************************
. F5 reserves the right to change or terminate any benefit plan without notice.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
Auto-ApplyChannel Systems Engineer 2
Palo Alto Networks job in Cincinnati, OH
**Our Mission** At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
As a Channel Systems Engineer covering some of the leading US Service Providers, your role will involve providing leadership, technical expertise, and guidance to partners on their journey towards becoming or further solidifying their position as key Palo Alto Networks partners. You will work as a technical leader with channel partners, providing technical expertise to support the technical sales and implementation of company products and solutions. This role involves collaborating with partners, training them on technical aspects, providing pre-sales technical assistance, and ensuring successful integration and post-sales success. The Channel Systems Engineer will act as a trusted advisor, driving growth by fostering strong relationships with channel partners and ensuring they have the knowledge and tools needed to succeed. We are working to create partner experts for life.
**Your Impact**
+ Serve as the primary technical leader for the designated channel partners
+ Collaborate with focus partners in the territory to develop comprehensive business plans that align to strategic objectives
+ Provide technical pre-sales support to partners, including product presentations, demonstrations and solution architecture design.
+ Collaborate with your sales peers to identify opportunities for new partnerships and expand existing ones
+ Plan and drive detailed technical training sessions for partners, ensuring they are proficient in the company's products, solutions, and integration processes
+ Support channel partners with technical issues during and after product implementation, acting as a liaison between them and the company's technical support teams
+ Applies Business and Technical Acumen to design and deliver customized solutions based on partner and customer needs, ensuring alignment with company standards and best practices
+ Stay updated on product roadmaps, new technologies, and industry trends to better assist partners in growing their business
+ Assist in the development and deployment of channel enablement materials, such as technical guides, manuals, and webinars
+ Collaborate with the product management and development teams to provide feedback on product improvements based on partner and customer feedback
+ Drives results by maintaining detailed records of partner interactions, sales pipeline, and technical support provided, reporting progress to management regularly
**Your Experience**
+ 6+ years of experience in Partner Solution Consulting, pre-sales engineering, or a similar technical role within the technology industry
+ Skilled in at least one of the following Networking, Network Security, Cybersecurity, Private/Public Cloud Security, SOC/Endpoint or SASE..
+ Prior experience working with channel is required. Strong understanding of channel sales models and experience working with resellers, distributors, and other channel partners
+ Previous experience selling, implementing, or managing SaaS offerings is strongly preferred
+ Experience in complex sales involving long sales processes with multiple buying centers and multi-product solutions is preferred.
+ Prior experience architecting cybersecurity solutions that solve technical challenges and influence business initiatives is preferred.
+ Experience influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role
+ Excellent communication skills, both verbal and written, with the ability to present complex technical information to non-technical audiences
+ Hands-on experience with product installations, configurations, and troubleshooting
+ Ability to work independently and as part of a cross-functional team, managing multiple projects in a fast-paced environment
+ Strong problem-solving skills and a proactive attitude towards resolving issues.
+ Willingness to travel to support partners and attend events as necessary
+ Proven track record of influencing key stakeholders and gaining buy-in for technical solutions
**The Team**
Our SE team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire,and empower our potential clients in their journey to security.
You are empowered with unmatched systems and tools and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. Our Systems Engineering community is driven by the mission to be our customers' cybersecurity partner of choice, protecting their digital way of life.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $198,000 - $272,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here (************************************** .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Director, Solutions Engineering
Remote or Michigan job
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
This is a remote position and can be located anywhere in the U.S.
Position Summary:
This role is responsible for directing all aspects of the Solutions Engineering organization in the Americas, with a focus on pre-sales technical sales. Establishes objectives and work plans and delegates assignments to solutions architects. This role will be responsible for ensuring that the SA organization is scalable to meet/exceed F5 company goals. Responsible for the direct management of the Americas Theater Solution Architects.
Primary Responsibilities:
Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies
Management duties include the supervision of exempt-level staff. This includes but is not limited to conducting performance evaluations, approving paid time-off (PTO), assigning or delegating work, providing on-the-job training, giving mentorship to staff, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions
Define core FY objectives, strategy, and priorities for the theater SA organization.
Partner with management to define headcounts quarterly and yearly, ensuring the SA organization is scalable to meet and exceed goals and objectives. Balance candidate recruitments in collaboration with HR
Communication - ensure effective communication and build an environment of teamwork and cooperation with your department and the rest of the organization
Develop and prioritize the SA organization to meet/exceed goals. This includes both technical and professional development.
Develop SA retention, recognition, compensation, and career planning
Develop SE & SA skills assessment and job planning
Identify consistent market trends and communicate them to PM, PD, etc., to help drive product requirements and ensure customer success, thereby increasing F5 solutions' competitiveness.
Present F5 strategy, solution messaging, and roadmap to C-level & technical audiences, as well as at industry events and conferences.
Demonstrate ability to understand customer requirements and challenges, and present appropriate F5 solutions
Identify and analyze the competition
Provide product feasibility analysis in support of sales efforts with sales leadership
Perform other related duties as assigned.
Knowledge, skills, and abilities:
Outstanding written and verbal communication skills
Experienced in project management and negotiation skills
Expert knowledge of the F5 product line
Detailed understanding of AI, Kubernetes/micro services, application security, networking technologies, and application delivery
Ability to navigate and influence in a matrix organization
Ability to lead in a constantly evolving environment, prioritize, and handle ambiguity
Ability to converse with technical and business personnel fluently at all levels of the organization
Outstanding presentation skills with the ability to articulate complex technologies
Ability to partner effectively with sales management (and other sales support teams) to identify new sales strategies and market opportunities
Qualifications:
BS or BA degree required in Engineering, Computer Science, or an analytical/quantitative discipline
5+ years in a pre-sales solutions architect role in enterprise environment required
3+ years of experience in a leadership role or as a people manager preferred.
#LI-EM1
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $201,600.00 - $302,400.00
F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5's benefits can be found at the following link:
*******************************************
. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
Auto-ApplyNetwork Implementation Engineer
New Albany, OH job
_corporate_fare_ Google _place_ New Albany, OH, USA **Early** Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes. **Minimum qualifications:** + Bachelor's degree in Network Engineering or Telecom Engineering, a related technical field, or equivalent practical experience.
+ 2 years of experience in DWDM or TCP/IP or system design operations methodology.
+ Experience working with field operation technicians, engineers, contractors, or vendors in a telecommunications environment.
**Preferred qualifications:**
+ 3 years of experience with installation turn up and testing of IP and Optical systems.
+ Experience with fiber installation standards and quality guidelines.
**About the job**
As a Network Implementation Engineer, you will be the initial point of our efforts to execute deployment, maintenance, and operations of private data networks worldwide. You will work with Technical Program Managers, Network Engineers, Design and Infrastructure Engineers, Field Engineers within Google, as well as construction and telecommunications vendors and contractors, all to position your team and organization for success.
You will facilitate faster, better, and more efficient, positive outcomes for the business and our customers. Your objective will be to build the world's most reliable, cost-effective and scalable network to support all of our current and future customers and users globally.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
The US base salary range for this full-time position is $102,000-$146,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (************************************* .
**Responsibilities**
+ Oversight and Quality Assurance (QA) of installation technicians for rack, stack and installation of networking equipment and fiber cabling at data center scale.
+ Commission, troubleshoot and test routers, optical transport equipment, and other network devices in new and existing network nodes across Google's global network.
+ Generate implementation plans and provide technical leadership and guidance during deployment activities.
+ Work closely with project management, network engineering and rest of the engineering team to identify in advance potential problems in network installations, including in the areas of facility power Alternating Current/Direct Current (AC/DC), cooling, security/access, rack layout and cable management.
+ Own, update and maintain network implementation documentation, drawings and deployment plans.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy (******************************************************* ,Know your rights: workplace discrimination is illegal (**************************************************************************** ,Belonging at Google (******************************** , and How we hire (**************************************** .
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form (*************************************** .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************
Senior Solutions Engineer
Remote or Stockholm, ME job
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
F5 technologies are at the heart of modern applications that are enabling digital transformation across the globe. We give the world's largest businesses, service providers, governments, and consumer brands the ability to securely deliver every app, anywhere-with confidence. We do this by working collaboratively in an innovative environment, helping each other succeed. We take great pride in being trusted advisers to our customers, offering the best solutions for their interests. If our mission and culture excite you, we would love to talk to you!
The SE Job Overview:
The Solutions Engineer (SE) is a sales and technical role with focus on customer/partners and is part of the sales organization. The SE's primary responsibility is to support the sales team with technical skills and provide technical knowledge around F5 solutions to our customers. To be effective, an SE needs to have excellent technical skills and knowledge on both F5 products and the "eco-system" that we work in. Fear not, we do provide training and certification to keep abreast with these critical skills!
The high-level objective is to achieve the allocated sales target and selling relevant F5 solutions and products to our customers business needs, in partnership with the Sales Account Managers' team. From our customer(s) perspective, the SE is a trusted advisor who proactively learns and understands their technical and business challenges and is able to propose effective solutions to mitigate their concerns/offer gainful solutions. The F5 SE not only presents the technical features but also business benefits in the Technical Value Proposition.
Sounds interesting? Read on!
What you'll do:
* Articulate the F5 solution's strategy, messaging and positioning F5's value proposition and solutions for customer business objectives.
* Provide technical expertise through sales presentations, solution designs, solution demonstrations, proof of concepts by various mediums - in-person/virtual presentations, white boards etc.
* Determine viability of business opportunities and map out these opportunities with customers/partners' organizational structure.
* Drive the sales process in partnership with the Account Managers' team, by identifying the Technical Decision Maker, getting their technical validation, support, and sponsorship.
* Consistently provide world-class customer service through the customer and partner life cycle.
* Work collaboratively with internal technical and sales resources, share best practices, updates, offer and seek expertise as the need arises in various opportunities.
How you'll do it:
* Providing knowledge and experience with Data Centers, Virtualization and Cloud computing environments,
* Providing knowledge and experience on Service Provider's Mobile network architectures and protocols, especially mobile network architectures and protocols defined by 3GPP.
* You will have worked with DevOps, CI/CD, and SCM tools, as well as container orchestration solutions (eg: Kubernetes, etc).
* Experience in the RFx process
* Knowledge of Network and Application Security
* Experience on AI related projects, or willingness to face new challenges learning AI infrastructure pain points
What you'll bring:
* Familiarity/experience with F5 technology or similar industry solution deployment a plus.
* Knowledge of Telco networks and protocols, with specific focus on Mobile and 3GPP
* Knowledge of Network Equipment Providers ecosystem, with Ericsson and Nokia as partners of preference.
* Fluent verbal and writing skills in English.
What you'll get:
* The role will require customer/partner meetings for at least 50% of time, which could be remote/virtual or face to face meetings whenever possible
* This is a self-driven role, so career growth and development is available at every stage of your career.
* This role reports to a Pre-Sales Manager, preferably based out of Nordics region, with flexibility to work remotely as well
* Competitive pay, family friendly benefits, and cool perks
* Tuition assistance for professional development
* Culture of giving back, strong diversity and inclusion interest groups
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
Auto-Apply