Palo Alto Networks jobs in Plano, TX - 260 jobs

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description Your Career The Technical Account Manager will act as a trusted advisor to our customers to help ensure efficient Palo Alto Networks' Unit 42 Managed Services adoption. In this role, you will work closely with CISOs, Security Architects, Security Engineers, and Operations teams within mid-to-large enterprises to implement best-in-breed Managed Detection and Response & Managed Threat Hunting services. The end result is increased customer satisfaction, value, retention, and expansion of the Unit 42's security footprint. Your Impact Ensure customers maximize their return on investment by guiding onboarding, driving adoption, and fostering satisfaction and advocacy. Ensure customers are measurably satisfied with the service and proactively communicate refresh needs and available options. Build trusted advisor relationships with customer stakeholders, executive sponsors, and partners to maximize adoption and business value. Serve as the first line of defense in customer support, coordinating with engineering teams for timely resolution of issues and becoming a Subject Matter Expert over time. Maintain ongoing communication with customers regarding service offerings, updates, events, and act as the primary point of contact for feedback. Advocate for customers internally to influence product roadmap, service improvements, and best practices. Ensure continual communication with customers on Unit 42 messaging, current and offerings updates, events, main points contact within Unit 42, and touchpoint for all feedback from our customers Manage performance metrics including CSAT, renewal rate, referenceability, adoption, consumption, and customer engagement. Identify renewal risks and work with internal teams to remediate. Identify risks to customers achieving their business goals and collaborate with account teams to build mitigation plans or escalate as needed. Qualifications Your Experience 4+ years of relevant experience in customer success, consulting, post-sales technical account management, or similar roles, with experience in cybersecurity Proven experience building and executing customer engagement programs in an evolving organization. Strong consulting and project management skills, with a track record of acting as a trusted advisor to drive business value. Experience managing escalations, balancing customer expectations, and negotiating successful resolutions. Highly data-driven, with a focus on metrics, process adherence, and continuous improvement. Ability to drive consistent engagement processes across a portfolio of customers. Excellent communication and interpersonal skills to build relationships with technical and non-technical stakeholders. Team player with high integrity, accountability, and a customer-first mindset. Additional Information The Team Unit 42 is the global threat intelligence team at Palo Alto Networks. We believe threat intelligence should be shared and available to all within the industry. We deliver high-quality, in-depth research on adversaries, malware families, and attack campaigns. Our analysts uncover and document adversary behaviors and then share playbooks that give insight into the various tools, techniques, and procedures threat actors execute to compromise organizations. If you're looking for a career with access to the brightest minds in cybersecurity, you've found it. We have a hunger for researching, hunting out the world's newest threats and sharing them with our industry to make the digital world a safer place. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects - centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we're constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be! Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $110,800 - $179,200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

A leading technology company is seeking an Associate Partner in Digital HR Transformation. This senior role involves originating, selling, and delivering large-scale HR transformation programs driven by AI. You will lead complex projects, build executive-level client relationships, and guide clients in leveraging technology for HR reinvention. Ideal candidates bring over 10 years of HR consulting experience, strong sales leadership, and proven expertise in major HR systems. This position is remote-friendly, allowing flexibility for work from anywhere in the US. #J-18808-Ljbffr

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. Currently, we are looking for a talented Senior Oracle HCM Cloud Consultant - Benefits to join our team! This is a full-time/permanent position that will provide subject matter expertise, advisory and implementation support in the areas of Oracle HCM Cloud (Benefits). This position can sit anywhere in the United States or Canada; however, the interested candidate must be open to travel. What You'll Do: Serve as the Functional Expert and Trusted Advisor in the implementation and support of Oracle HCM Cloud Benefits implementation projects. Gain the trust of the client, project team members and leadership team to ensure a successful project delivery Provide best practice guidance on leading recruitment and onboarding modern business processes so that clients can transform their business using Core HR, Workforce Compensation Cloud, Benefits Cloud Lead design and discovery workshops to define business requirements. Conduct gap analysis between delivered functionality, client requirements and recommend solutions Gather and interpret business requirements to appropriate configurations of the Core HR, Workforce Compensation, Benefits modules. Lead the testing events associated with the project delivery cycle. Stay abreast of leading industry trends and Oracle features to give the clients the best solutions for their needs. Ability to understand integrations with other modules with Oracle suite of modules. Ability to work with other team members in configuring the Fusion Cloud Applications Ability to travel during the most critical phases of the project, if requested Coordinate efforts between other business lines and AST consultants to implement the best solution for the client. Work with Technical Practice to provide guidance on data conversions, integrations and reporting. What We're Looking For: Bachelor's degree or equivalent. Minimum 4-8+ years of experience as an Oracle HCM Cloud Implementation Lead with current Benefits experience in a client facing, functional consulting role Minimum of 5 full life cycle HCM Cloud Implementations with a minimum of 3 full life cycle implementations solely focused on Core HR, Workforce Compensation and Benefits Current Oracle Cloud Certification in Payroll, Global HR, Benefits and/or other HCM Cloud modules ideal Proven ability to lead, manage and deliver full lifecycle projects through analysis, design, configuration, testing and cutover Hands-on experience with Oracle HCM Cloud Tools such as HCM Extracts and HDL (highly preferred) Cross functional knowledge in other Oracle HCM modules (ORC, Time & Labor, Payroll); highly preferred Strong communication and interpersonal skills Solid analytical and problem-solving skills Prior experience leading a project team in a delivery role; required Public Sector (K12 Educational Sector, Federal/State/Local) experience highly preferred. Private Sector experienced considered.

Key Responsibilities Identify, develop, and close new business opportunities within target markets Advise clients on cloud strategy, migration and modernization, cloud native / serverless and adoption of Agentic AI solutions Collaborate with technical and delivery teams to architect tailored, client-centric solutions Lead the full sales cycle, managing pipeline, proposals, forecasting, and signings through to delivery Drive signings and revenue growth by positioning and promoting our Cloud Migration and Modernization Services Participate in billable client engagements when not involved in bid/proposal or business development work Your role and responsibilities Associate Partner - GTM, Cloud Migration and Modernization ServicesWe are seeking a highly motivated, results-driven Associate Partner to lead go-to-market (GTM) efforts in Cloud Migration and Modernization Services. In this strategic role, you will advise clients on strategy, innovation, and implementation of complex, cloud-based transformational solutions to drive greater efficiency and unlocking new business value. You will play a key role identifying new business opportunities, accelerating sales growth, and building strong client relationships to drive cloud migration, modernization, and cloud-native development with a cloud-agnostic approach and accelerated by Agentic AI and Automation. Required technical and professional expertise Technical and Professional Expertise • Expertise in developing and closing deals for Cloud Migration and Modernization Services • Deep understanding of Agentic AI architectures, solutions, and their impact on modern enterprise workflows • Cloud-agnostic viewpoint with expertise in at least one leading hyperscalers (AWS, Azure, GCP, etc.) • Proven ability to design and deliver client centric, scalable transformation and modernization programs • Drive and provide solution based on "Asset led Accelerated Delivery (Including Agentic AI and Gen AI Assistants)" model • Ability to build a comprehensive cloud material and present to clients, based on IBM methods, assets, and accelerators • Define compelling value propositions, differentiators, and solution messaging for Business and IT stakeholders • Track record in building executive relationships and driving C-level conversations • Strong negotiation, communication, and networking abilities • Ability to maintain accurate sales forecasts and meet/exceed revenue targets Preferred technical and professional experience Hiring manager and Recruiter should collaborate to create the relevant verbiage. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr

A leading technology firm is seeking a ServiceNow GTM Sales Associate Partner in Dallas, Texas. The role involves driving transformational growth with ServiceNow across the Americas by leading strategic opportunities and executing sales initiatives. Candidates must have over 15 years of experience in technical sales and proven success in managing substantial ServiceNow signings. The ideal professional will excel in building client relationships and presenting tailored solutions to executives, with travel up to 70% required. #J-18808-Ljbffr

The Channel Team Manager will be responsible for management of a team of Channel Account Managers (CAMs), whose responsibility is to build and promote Fortinet's position as the worldwide leader in cybersecurity through selling, enablement, and training to and through our authorized partner community. A successful Channel Team Manager will possess a combination of strong leadership, sales acumen, forecasting, and business development skills. They will be accountable for managing the team and partners within the guidelines of Fortinet's channel programs, spearheading new business development, and successfully developing alliances with key internal stakeholders and distributor partners. They will motivate, educate, and train the team, focusing on effective strategic business planning, account penetration, and the benefits of selling the full Fortinet portfolio. Responsibilities: Lead and mentor a team of CAMs: Lead by example, demonstrating strong character, integrity, and teamwork while providing coaching, guidance, and performance feedback to the team to ensure they meet their objectives. Oversee reseller partnerships: Manage partnerships in accordance with Fortinet's channel programs and policies. Enable partners: Motivate, educate, and train authorized partners on Fortinet's products, programs, technologies, and selling strategies. Contribute to revenue targets: Meets DLB (distributed-led business) revenue growth goals for the US region. Develop business plans: Build business plans that focus on increasing market penetration, promoting the full Fortinet portfolio, and align with both Fortinet and our partner's objectives. Drive Fortinet's position in the market: Promote the company's standing as a leader in cybersecurity through the partner community. Manage partner relationships: Build strategic relationships with partner executives and key stakeholders to grow mindshare and revenue. Track and measure success: Generate detailed, clear, and accurate forecasts, data analysis, and KPI reporting. Collaborate: Work cross-functionally with Fortinet's field sales leadership, engineering team, and authorized distributors to align efforts and drive growth. Ability to travel up to 50%. Required Skills People management experience: 2+ years of experience managing, mentoring, and retaining a high-performing channel sales team. Track record of success: History of achieving sales targets and driving revenue growth through channel partners. Strategic business planning: Expertise in creating and executing business plans focused on market penetration and meeting revenue targets. Communication and interpersonal skills: The ability to communicate clearly and build strong relationships with partners, team members, and internal stakeholders is essential. Industry knowledge: A deep understanding of the cybersecurity market and Fortinet's product portfolio is required for motivating and training partners. Adaptability and problem-solving: The manager must be able to adapt to a fast-paced environment and resolve conflicts that arise in the partner channel. Channel knowledge: Experience working in a two-tier distribution channel sales partner model. Deep knowledge of Microsoft Office suite of tools (particularly MS Excel). Knowledge of Salesforce.com and Tableau (preferred). Master's degree in business administration, marketing or related field (preferred).

Introduction: A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. We are currently looking for an Oracle Cloud ERP/SCM Project Manager Key Responsibilities: Managing full lifecycle Oracle software implementation projects (Oracle EBS and/or Oracle Cloud ERP) Working with workstream leads, understand the dependencies on, and responsibilities of, external parties within the client environment and how these may affect the implementation. Motivate and ensure internal and client teams are working on the project plan schedule and solution obstacles and issues that arise. Create a project plan with detailed task breakdowns and resource assignments by using a combination of project management tools such as MS Project, JIRA or Smartsheet Inform the key stakeholders and the project team about technical progress, progress against budget, and any issues or concerns. Plan, monitor, and report the allocation of Project Resources, Tasks, Risks and Milestones Manage project communications by scheduling key PMO meetings such as Status Meetings, Advisory meetings, and Steering committee meetings and share the project status with the different stakeholder groups. Work closely with the Delivery Lead and Solution Architects to steer the project delivery within the Budget and Scope Manage changes to the project scope, schedule and costs. Initiate the change request process if needed. Track financials such as Baseline estimate, burn rates and resource leveling and communicate appropriately. Plan and schedule working sessions and key milestone related sessions depending on the specific phase of the project. Ensure the quality of deliverables by establishing standards and quality control mechanisms. Location(s): This job can be performed from anywhere in the US Required education: Bachelor's degree in Supply Chain Management, Information Systems, Business, or a related field Required technical and professional expertise 8-10 years of experience as a Project Manager in ERP Implementation Finance or HCM projects (preferably in Oracle EBS or Cloud) 8+ years consulting experience Minimum 3 full-cycle implementations Strong customer service orientation with strong written and verbal communication Knowledge of Standard Waterfall or Agile project implementation methodology Project management certifications such as PMP and Scrum Master are added advantages. Prior experience with Project Management tools such as MS Project, JIRA and Smartsheet. Projected Minimum Salary per year $170,000 Projected Maximum Salary per year $200,000 Travel required Up to 50%

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. Currently, we are looking for a Oracle Cloud Financials Senior Principal Functional Consultant (GL/AR) to join our team. This is a full-time position that can sit anywhere in the United States. This position requires travel as needed as clients require - you must have overall travel flexibility to support clients' onsite. What you'll do: Lead functional tracks on IBM's Oracle Cloud ERP engagements Provide subject matter expertise in Oracle Cloud Financials GL, AP, AR, Tax, Collections, Expenses FA, & CM modules Through understanding of Chart of Accounts structure having lead Chart of Accounts re-designs, analyzing financial reporting needs, lead month end and year end close Have very sound accounting knowledge and provide solutions based on accounting principles and rules for the financial modules Complete project tasks and deliverables as per established project timelines. Written deliverables should be of the highest quality as per established project templates Engage with clients and lead workshops to define business requirements Conduct gap analysis between delivered functionality and client requirements. Provide solutions to Gaps along with recommended solution for the Cloud Financials modules Document Gaps, Issues and Solution Process Flows. Map customer's business process to Oracle Cloud Applications processes Configure the modules to align with customer's business processes Migrate customer financial data from Legacy to Oracle Cloud Applications Prepare the functional design for all technical objects Develop testing scenarios and test scripts Lead testing events like unit, integration and acceptance testing for the Cloud Financial modules. Tasks include finalizing scenarios with the client, prepping data for testing, providing the schedule for the events, coordination of completion of testing and ensuring accuracy in testing Facilitate knowledge transfer What We're Looking For: Demonstrated ability to provide subject matter expertise in core Oracle Cloud ERP Financials modules (GL, AP, AR, Expenses, Tax, Collections, FA & CM) Good knowledge of general accounting and accounting principles Lead Experience in Cloud Oracle Applications implementations Minimum of 5 years of ERP Implementation Experience with le IBM 2 full cycle implementations on Oracle Cloud Applications as Module Lead Experience in Business Process Consulting, problem definition, facilitating global design workshops, business process analysis, providing subject matter guidance, system integration testing, training and production deployment Experience in the following is a plus but not mandatory Budgetary Controls and Encumbrance Accounting Exposure to SCM and Project Portfolio Management applications Able to work in a fIBM-paced environment with a diverse group of people Able to effectively collaborate with Customers, PMO, Onsite & Offshore team Capable to work independently, take initiative with minimal supervision yet can participate as a team member with a willingness to help where needed Excellent verbal and written communication, active listening and interpersonal skills Adapt to new projects quickly with a can-do, jump-right-in attitude 4-year Bachelor degree (or equivalent experience) Able to travel per project and organizational needs.

A leading technology company is looking for an Associate Partner to drive sales and delivery of Intelligent Automation solutions. This hybrid role demands over 10 years of professional experience in sales, especially in process mining and AI. The ideal candidate will excel in building client relationships and managing complex sales cycles, collaborating with various teams to deliver strategic solutions. You will contribute to customer satisfaction and operational efficiency within the Industrial and Communications sector. #J-18808-Ljbffr

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description Your Career The team is an exciting crossroads between Support/TAC (Technical Assistance Center) and Engineering. The team is empowered to drive decisions and to be the thought leaders within the Global Customer Services organization at Palo Alto Networks. On any given day members of the team may work with new products and software very early in the new product lifecycle, provide training, assist a support engineer with a customer issue, replicate a complex issue in our lab or help improve features for supportability and usability. We are a relatively small global team and will only consider the top people from a support or engineering background. You are a good candidate if you are excellent at working with many cross-functional teams such as developers, product management, sales and also customers. In particular, you will be engaging with Cortex Cloud-The code to cloud to SOC platform that secures apps from code to runtime. (More information about Cortex Cloud can be found Here) Your Impact Enablement of the TAC teams - Assist with both ad hoc Q&A and structured training throughout the year Ownership of critical issues. This doesn't always mean being responsible for the case, the focus is on the technical driver of the case the customer calls about. This usually means working with the TAC case owner and engineering on a replication or verification, sending guidelines and communicating updates New product development - combine the responsibility of continuing our state-of-the-art technical knowledge and skills learned from prior technical support, an Enablement engineer will identify supportability and usability requirements for new products during the design phase as well as post GA via enhancement requests Develop and deliver training materials for TAC. Training is a key component of the day-to-day success of support. An Enablement engineer is responsible for staying up to date with technical details on Palo Alto Networks new products and industry in general and sharing those details with TAC via white papers, BBLs, or TOIs Develop tools for TAC - For better visibility and troubleshooting Filling in the gaps. Sometimes there are opportunities to “catch” a problem before it escalates. Our team is positioned to identify or help in these unplanned projects that result in a better customer experience, cost reduction or better security Qualifications Your Experience Experience: 8+ years in support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers..) Experience as an Enablement Engineer or an Escalations Engineer is a plus Experience working with Public Cloud provider technologies and services (AWS, Azure, GCP, OCI, Alibaba, etc..). Excellent written and verbal communication skills Scripting skills (JS/Python/Powershell) Strong proficiency in both Linux and Windows operating systems Kubernetes implementation and troubleshooting experience is required Experience training internal technical teams is a plus Additional Information The Team Our Technical Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $123200 - $199100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

The Inside Sales Representative (ISR) is a key member of the Fortinet sales organization, responsible for driving growth within an assigned territory. In this role, you will partner with Field and Inside Sales Account Managers to build and execute strategies that expand new customer acquisition while strengthening existing relationships. You will collaborate closely with Fortinet's reseller partners, marketing, and channel teams to drive opportunities and increase revenue. Fortinet invests heavily in its people, offering comprehensive onboarding and continuous training to ensure your success as an ISR. This role also serves as a launchpad for multiple career path opportunities across our sales organization. Responsibilities * Understand sales cycles in conjunction with business processes internally and externally * Create and track sales opportunities (leads, renewals, deal registrations, and quotes in Salesforce.com) * Address customer satisfaction issues and requests in a timely manner * Meet and exceed sales activity metrics designed to drive productivity and success * Assist with customer presentations and demos * Align with sales, channel, and partner teams to support overall company revenue targets * Perform other duties and projects, as assigned, to support business growth * Execute the role with professionalism and in alignment with Fortinet's core values Required Qualifications * Prior experience as an Inside Sales Representative (ISR) or in a similar sales role * Bachelor's degree or equivalent experience * Strong communicator with proven relationship-building skills * Self-starter: coachable, adaptable, and growth-driven * Proficient with Salesforce and modern prospecting tools * Highly organized, resilient, and results-focused * Entrepreneurial mindset with forward-thinking problem-solving Preferred Qualifications * Technical degree in Computer Science, Information Technology/Systems, Cybersecurity, or a related field * Background in networking, security, and/or public/private cloud (preferred) * 1-3 years of sales or related individual contributor experience * Experience with multi-tier distribution (Channel Sales)

**Introduction** We are looking for a dynamic and experienced Oracle Cloud Consultant with deep knowledge of the retail industry to lead and support the development, implementation, and enhancement of Oracle Cloud-based solutions. This role focuses on driving business growth, innovation, and strategic offerings tailored for modern retail challenges--ranging from supply chain modernization to enhanced customer experiences and omnichannel transformation. The ideal candidate will have hands-on expertise with Oracle Cloud modules such as Oracle Retail Cloud, ERP, SCM, and CX, and a strong understanding of how cloud technology can transform retail operations, increase agility, and fuel innovation. **Your role and responsibilities** Strategic Growth Enablement * Collaborate with internal and client stakeholders to define Oracle-based solutions that align with retail growth strategies-such as expansion into e-commerce, digital marketplaces, and global markets. * Leverage Oracle Cloud to unlock revenue opportunities, streamline operations, and enhance real-time decision-making capabilities. Innovation & Offerings Development * Identify and develop new offerings or accelerators based on Oracle Cloud capabilities to address key retail industry challenges (e.g., real-time inventory, omnichannel experiences, demand forecasting, loss prevention). * Package reusable assets, templates, and industry accelerators that support go-to-market strategies. Industry & Client Engagement * Conduct workshops, discovery sessions, and presentations with retail clients to demonstrate Oracle Cloud value propositions and capabilities. * Translate business requirements into scalable and future-ready Oracle Cloud solutions. * Monitor Oracle Cloud product updates and new releases, advising clients on adoption of new features that align with their growth strategy. * Ensure best practices are followed during design, development, and implementation phases. Cross-Functional Collaboration * Work closely with sales, product teams, and delivery to shape strategic proposals and solution roadmaps. * Support pre-sales activities by providing domain and Oracle Cloud expertise in RFPs, demos, and client meetings. This Job can be performed from anywhere in the US. **Required technical and professional expertise** * 15+ years of experience implementing Oracle Cloud solutions, preferably within the CPG industry. * 5+ years of experience in Oracle Cloud solutions with a strong focus on the retail industry. * Hands-on experience with Oracle Retail Cloud Services, Oracle ERP Cloud, Oracle SCM Cloud, and/or Oracle CX Cloud. * Solid understanding of retail business models-brick-and-mortar, e-commerce, direct-to-consumer, omnichannel. * Proven ability to translate business objectives into technical solutions using Oracle Cloud. * Experience in leading cross-functional teams through the full project lifecycle. * Strong communication and stakeholder management skills. * Oracle Cloud Certifications in Retail, SCM, ERP, or CX. * Experience in agile and iterative implementation methodologies. **Preferred technical and professional experience** Hiring manager and Recruiter should collaborate to create the relevant verbiage. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description Your Career As part of the Cortex organization, Xpanse protects the world's most important organizations by discovering risks on the Internet no one else can find. Xpanse helps the world's largest enterprises discover their attack surface and mitigate cyber risks. Our transformative technology is redefining the way that Fortune 500s view, measure, and invest in Internet safety. Technical Customer Success is the core of post-sales' Xpanse subject matter expertise. We work with customers to guide the product-based customer journey to unlock value, build out their Attack Surface Management programs, and help them make the most out of their Xpanse purchase. It's our priority to deepen Xpanse's partnerships with some of the world's largest and most well-known organizations, ultimately helping them stay safe from malicious actors on the Internet. As a Customer Success Architect, you will think critically about customer problems and ask the questions that help us better understand their technical ecosystem to guide them through the Xpanse product journey. On a day-to-day basis, you may troubleshoot with customers, review and analyze SOC ecosystems to proactively identify integration opportunities, collect user feedback about product features, and advocate internally for your customers. As an integral part of the Cortex Xpanse Customer Success team, you will also collaborate with your colleagues to iterate on our processes and help us scale our operations. Your Impact * Time to value - * Provide guidance and assistance to enable effective customer deployment and customization of their Xpanse platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption * Create and execute technical implementation plans, from start to finish; this includes onboarding, engagement training, check-ins, technical guidance, and security analysis * Product expert - * Stay informed about Xpanse features and relevant updates; become an expert on Xpanse and coach customers on operationally and technically integrating the tool into their day-to-day workflows * Conduct basic training sessions to familiarize customers with Xpanse functionalities, workflows, and best practices * Collaboration - * Work together with internal teams, including Product, Engineering, Account Health Management and Sales, to ensure our customers and partners get the most out of our products * Serve as the customer's chief advocate and champion customer causes internally; manage and escalate technical issues, ensuring appropriate resolution with support from senior colleagues. Qualifications Your Experience * 5+ years of professional experience in customer success, account management, solutions architecture, consulting, or relationship management (preferably at an enterprise technology company, SaaS is a plus) * Understanding of attack surface management and related concepts including but not limited to Internet Protocol (IP), DNS, Certificates, CVEs, Services, network ports/protocols. * Experience with Python, REST APIs, and/or networking * Strong communicator who can effectively explain complex technical concepts to both technical and non-technical audiences * Intellectually curious and quick to learn new technical topics * Possess problem-solving skills with the ability to solve for moderate complexities where analysis of situations or data requires a review of a variety of factors. * Exercises judgment within defined procedures and practices to determine appropriate action in prioritizing tasks and handle customer inquiries effectively. * Familiarity with SOC technologies such as SIEM, SOAR and/or EDR is a plus. * Current or former Department of Defense or other United States Government security clearance is a plus. * Bachelor's degree in a related field Additional Information The Team [Input by recruiter and audited by recruiting specialist] Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $122,000 - $152,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description Your Career As the Technical Services Senior Director for North America, you'll lead the organization responsible for guiding customers through the post-sale customer lifecycle from value realization thru renewal. This role sits at the center of our largest region, guiding Professional Services and Customer Success teams through deployment, adoption, escalation management, value realization, and expansion. You'll partner closely with Regional Leaders, Support, Product, Engineering, and Sales to create a unified customer experience and drive alignment across teams. Your insights from NAM's fast-paced customer base will shape delivery innovation, influence product direction, and help refine how we integrate automation and AI into our global services model. This is a role for a leader who brings clarity to complexity, elevates teams, and navigates change with confidence. You'll set the tone for delivery excellence across the region while contributing directly to global strategy. Your Impact Leadership & Customer Strategy * Lead all Technical Services delivery across NAM, ensuring consistent, high-quality execution * Align with GCS, Sales, Product, Engineering, and Partner teams to drive customer and business outcomes * Support Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations * Represent NAM in global forums, advocating for customer insights and regional needs People & Team Development * Build, develop, and mentor a high-performing technical organization * Create a culture grounded in accountability, continuous learning, and operational excellence * Coach teams through complex customer situations, rapid change, and new delivery models * Foster a culture of people performance management and accountability Operational & Business Outcomes * Maintain strong utilization, backlog health, and delivery predictability * Optimize resource mix across FTEs and contractors to maximize agility and cost efficiency * Reduce Time to Value and Time to Deploy by strengthening deployment and adoption practices * Contribute to service sales growth through scalable, outcome-driven offerings * Sustain strong relationships with subcontractors and partners to support delivery at scale * Meet global margin targets through efficient, high-quality execution Innovation & Delivery Excellence * Advance automation and AI across Cloud & Cortex professional services and customer success engineering to improve scale and consistency * Standardize delivery practices, proactively identify risks, and drive data-backed decisions across areas to improve service health * Ensure effective execution of global and theatre-level programs, adapting them for NAM where needed Qualifications Your Experience * 10+ years in technical services, professional services, customer success, support, or similar roles in a high-growth SaaS/cloud environment * 5+ years leading regional or multi-regional teams with direct and matrixed reporting lines * Strong track record of delivering against KPIs including deployment speed, adoption, margin, utilization, and CSAT * Deep familiarity with Cloud, Endpoint, SOAR, SIEM, and SOC environments; experience with industry leading security platforms strongly preferred * Experience supporting cyber security programs for large US Federal Government customers * Experience with supporting operational security requirements or enterprise governance, risk, and compliance initiatives * Experience engaging with and presenting to executive stakeholders across Product Management, Services Product Management, Sales, and PS/CS organizations * Experience leading large scale teams exceeding 100+ FTEs and Contractor staff * Strong communicator who can influence across technical and non-technical teams * Skilled at building trust, developing talent, and guiding teams through ambiguity * Balanced, thoughtful decision-maker in escalation and complex customer situations * Highly collaborative, with a track record of driving alignment and continuous improvement * Industry recognized security credentials, e.g. CISSP, CRISC * Bachelor's degree required; Master's/MBA preferred; equivalent military experience considered * Willingness to travel 20-30% within NAM and occasionally globally Additional Information The Team Our Professional Services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $270,000-315,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

We are seeking a Sales Engineer to partner with a Named Account Manager in a defined territory. This role is designed for a technically strong but strategically minded individual who thrives in customer-facing engagements. The Systems Engineer will act as a trusted advisor, guiding large enterprise organizations through cybersecurity transformation initiatives that span SecOps, Zero Trust, cloud, and network security. Responsibilities Partner with sales to qualify opportunities, define solution strategy, and align technical capabilities with customer business outcomes. Lead discovery sessions, workshops, and security assessments that uncover operational and architectural requirements in complex enterprise environments. Design and present secure architectures that incorporate networking, cloud, and SecOps components. Deliver impactful presentations and demos to both technical stakeholders and executive decision-makers (CISOs, CIOs, CTOs, and business leaders). Customer Engagement & Strategy Serve as the primary technical expert in sales cycles, guiding enterprise accounts through evaluation and decision processes. Advise on cybersecurity strategies such as Zero Trust, SASE, cloud security, and SecOps modernization. Build and maintain long-term trusted relationships with C-level executives and senior leadership, positioning yourself as a strategic advisor. Translate technical concepts into business value discussions tailored for executive-level conversations. Post-Sales Partnership Support smooth deployment transitions by working closely with professional services, support, and customer success teams. Provide roadmap guidance, operational reviews, and strategic check-ins to reinforce customer value realization. Continue as a trusted advisor to enterprise leadership, ensuring ongoing alignment of their evolving needs with solution capabilities. Required Skills & Experience 5-8 years experience in pre-sales or systems engineering roles in enterprise-scale cybersecurity, networking, or cloud environments. Strong understanding of networking (LAN/WAN, routing, switching, VPNs, TCP/IP) and core security protocols (IPSec, TLS/SSL, PKI, SAML, OAuth, RADIUS, etc.). Ability to articulate and design solutions across: SecOps modernization (SIEM, SOAR, XDR) Zero Trust and SASE architectures Cloud and hybrid security (IaaS, SaaS, containerized workloads) Identity and access management (MFA, SSO, PAM) Excellent presentation, communication, and storytelling skills-capable of engaging both deeply technical audiences and executive decision-makers. Proven track record of leading architectural discussions and aligning technical solutions with business priorities at the enterprise level. Preferred Qualifications Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). Industry certifications such as CISSP, CCSP, or vendor-specific credentials (e.g., NSE, CCNP Security, AWS Security Specialty). Experience in consulting or advisory roles for large enterprise customers, especially in CISO/CIO-level conversations. Familiarity with compliance and security frameworks (MITRE ATT&CK, NIST CSF, ISO 27001, SOC 2). Why Join Us This is an opportunity to operate at the intersection of cybersecurity strategy, executive engagement, and customer success, influencing large-scale enterprise organizations as they modernize operations and adopt cutting-edge solutions. If you excel at combining technical depth with executive presence, this role will allow you to shape customer outcomes while growing your career in a dynamic security landscape.

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career This is a highly visible, senior level position on a small but growing team that will benefit from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer will bring a mix of customer management and broad/deep technical skills related to telecommunication equipment and Internet traffic. A background in troubleshooting or designing modern networks, a good understanding of the behaviors of Internet applications and protocols and strong command of English are the starting points for success in this role. Your Impact This Engineering Escalation role is positioned to intercept and assist or drive technical escalations that come to the executive level in engineering Escalations of this type are extremely critical and are driven by the account teams in the field You will speak with executive levels at customers, delivering among other things, discussions about the situation, explaining the root cause or progress toward it, providing status internally, and addressing technical questions during customer interactions Qualifications Your Experience * BE/B.tech or equivalent technical graduation is mandatory or equivalent military experience required * Career level experience in support service, technical support or similar troubleshooting related role * Technical lead in area of expertise related to cyberspace equipment vendor or network security organization * Able to explain complex technical issues to non-technical people * Able to have open discussions on network design, network security and related technical topic Required Technical Skills * Configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily) * L1-L3 (ISO model) troubleshooting * Broad understanding of and ability to analyze and troubleshoot Internet applications and protocols * Troubleshooting VPNs (IPSec and SSL tunnels) * Pcap analysis (via Wireshark and other tools) * Hardware troubleshooting for telecommunications equipment * C, C++ and python programming languages(Good to have) Helpful Certifications * Advanced certification for network equipment vendors (e.g. JNCIE, JNCP, CCIE, CCNA, CCNP, CCA etc) * Cloud deployment for AWS, GCP, Azure or KVM based solutions) Additional Information The Team Our engineering team is at the core of our products - connected directly to the mission of preventing cyberattacks. We are constantly innovating - challenging the way we, and the industry, think about cybersecurity. Our engineers don't shy away from building products to solve problems no one has pursued before. We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $147,000 - $202,500 /YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

**Introduction** As you have witnessed during your IBM experience, at IBM we have an amazing opportunity to transform the world with technology. By using the vast amounts of information available today to identify new patterns and make new discoveries. Join the forward-thinking teams at IBM solving some of the world's most complex problems - there is no better place to grow your career! **Your role and responsibilities** This position is for intern to full time conversions for starts in January 2026 and later. By applying to this position, you are applying to the same role for which you were a co-op or intern at IBM in 2025. **Required technical and professional expertise** Successful completion of a 2025 IBM Co-op or Internship IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction** Technology sales at IBM is evolving its way of working to break beyond boundaries with innovative approaches. Preferring to 'show' vs. 'tell', we're looking for undergraduate and graduate students who want to combine their technical interests and education with the people skills needed to prospect and co-create with customers, partners, and colleagues on solutions to our clients' most complex business challenges. In a world where technology moves at speed, it's essential that we stay ahead of the curve to provide tailored solutions that meet our clients' needs. It's not enough for us to have the technical expertise, we need to be great with people - to empathize, understand, and collaborate on technical solutions that will improve lives all over the world. This is a summer 2026 position. As a Platform Engineer intern within Client Engineering, you'll be a key player in a multi-disciplinary team made up of Architects, AI Engineers, Designers, and Business Technology Leaders. The brightest and creative minds collaborating with clients as one team and contributing to experiential working sessions and builds. The outputs of which produce pilots that lead to deployment of enterprise-scale solutions at start-up speed. IBM's Sales Internship Program culture will set you up for positive impact and success, whilst ongoing development will continually advance your skills. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds - always willing to help- as you apply passion to work that will compel our clients to invest in IBM's products and services. **Your role and responsibilities** As a Platform Engineer intern within IBM Client Engineering, you'll help deliver unique client co-creation experiences to accelerate their transformation. You'll be involved in all aspects of integrated solutions, from identifying requirements to make technical decisions that impact the business case. Your role will be to work with cross-functional teams to realize the full potential of our hybrid cloud and AI solutions and prove business value to our clients. Your primary responsibilities will include, but not be limited to: * Cloud Expertise: Leverage contemporary hybrid cloud skills (ex. AI, analytics, DevOps, DevSecOps, IaC, security, networking, and storage) with deep industry expertise and understanding of your dedicated set of clients' businesses. * Value Communication: Define and communicate the differentiated value of IBM's technology both technically and commercially. * Technical Leadership: Participate in client sessions that include a broad range of public and hybrid cloud technologies, such as Red Hat OpenShift, IBM Cloud Paks, and Kubernetes. * Solution Support: Support the solutions architecture plan and be a hands-on "builder" in client-facing engagements. Advise on solution architecture to align with platform best practices and focus on our clients' target environment to ease transition to deployment. * Transition to Deployment: Provide a seamless transition to our clients by working with deployment teams to transition, or perform, the production deployment platform assets and information. To be successful in this role, you will need: * Confidence to contact and engage potential new customers and deliver an elevated experience. * Motivation to achieve sales, business objectives and high client satisfaction. * Strong analytic, problem solving, and troubleshooting skills combined with an agile process. * Embrace curiosity and a growth mindset. This position requires you to be in one of the following IBM offices: Atlanta GA, Austin TX, Chicago IL, Dallas TX, New York NY, Raleigh NC, San Francisco CA, and Washington DC. Readiness to travel up to 50% annually. ~ IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. **Required technical and professional expertise** * Actively Enrolled: Registered undergraduate or graduate university student. * Education: Seeking B.S. or M.S. degree in Computer Science, Computer/Electrical Engineering, Information Systems or equivalent technical degree/experience. * Programming: Working knowledge in at least one common cloud native programming language (Java, Python, HCL, Rust, Ansible, or language in similar discipline.) * Tech Savvy: Conversant about cloud technology, latest industry trends and how it is being applied to address business challenges. * Team Player: Demonstrates team collaboration and can navigate different communication styles. * Excellent Communication Skills: Possess verbal, written, and interpersonal skills that are engaging, compelling and influential. * Self-Starter: Growth mindset, motivated to work with clients and can lead projects independently. **Preferred technical and professional experience** * Experience in deploying and operating solutions on AWS, Azure, IBM Cloud, or Google Cloud. * Relevant technical certifications (e.. CNCF, AWS, IBM Cloud, Azure, Google Cloud, DevOps). IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description Your Career As the Technical Services Senior Director for North America, you'll lead the organization responsible for guiding customers through the post-sale customer lifecycle from value realization thru renewal. This role sits at the center of our largest region, guiding Professional Services and Customer Success teams through deployment, adoption, escalation management, value realization, and expansion. You'll partner closely with Regional Leaders, Support, Product, Engineering, and Sales to create a unified customer experience and drive alignment across teams. Your insights from NAM's fast-paced customer base will shape delivery innovation, influence product direction, and help refine how we integrate automation and AI into our global services model. This is a role for a leader who brings clarity to complexity, elevates teams, and navigates change with confidence. You'll set the tone for delivery excellence across the region while contributing directly to global strategy. Your Impact Leadership & Customer Strategy Lead all Technical Services delivery across NAM, ensuring consistent, high-quality execution Align with GCS, Sales, Product, Engineering, and Partner teams to drive customer and business outcomes Support Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations Represent NAM in global forums, advocating for customer insights and regional needs People & Team Development Build, develop, and mentor a high-performing technical organization Create a culture grounded in accountability, continuous learning, and operational excellence Coach teams through complex customer situations, rapid change, and new delivery models Foster a culture of people performance management and accountability Operational & Business Outcomes Maintain strong utilization, backlog health, and delivery predictability Optimize resource mix across FTEs and contractors to maximize agility and cost efficiency Reduce Time to Value and Time to Deploy by strengthening deployment and adoption practices Contribute to service sales growth through scalable, outcome-driven offerings Sustain strong relationships with subcontractors and partners to support delivery at scale Meet global margin targets through efficient, high-quality execution Innovation & Delivery Excellence Advance automation and AI across Cloud & Cortex professional services and customer success engineering to improve scale and consistency Standardize delivery practices, proactively identify risks, and drive data-backed decisions across areas to improve service health Ensure effective execution of global and theatre-level programs, adapting them for NAM where needed Qualifications Your Experience 10+ years in technical services, professional services, customer success, support, or similar roles in a high-growth SaaS/cloud environment 5+ years leading regional or multi-regional teams with direct and matrixed reporting lines Strong track record of delivering against KPIs including deployment speed, adoption, margin, utilization, and CSAT Deep familiarity with Cloud, Endpoint, SOAR, SIEM, and SOC environments; experience with industry leading security platforms strongly preferred Experience supporting cyber security programs for large US Federal Government customers Experience with supporting operational security requirements or enterprise governance, risk, and compliance initiatives Experience engaging with and presenting to executive stakeholders across Product Management, Services Product Management, Sales, and PS/CS organizations Experience leading large scale teams exceeding 100+ FTEs and Contractor staff Strong communicator who can influence across technical and non-technical teams Skilled at building trust, developing talent, and guiding teams through ambiguity Balanced, thoughtful decision-maker in escalation and complex customer situations Highly collaborative, with a track record of driving alignment and continuous improvement Industry recognized security credentials, e.g. CISSP, CRISC Bachelor's degree required; Master's/MBA preferred; equivalent military experience considered Willingness to travel 20-30% within NAM and occasionally globally Additional Information The Team Our Professional Services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $270,000-315,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.