Pamten Inc jobs in Chicago, IL

Job Title: Customer Success Associate (Microsoft Business Applications) Employment Type: Full-Time About the Role: We are looking for a highly collaborative and communicative Customer Success Associate to join our team in downtown Chicago. In this role, you will work closely with the Microsoft team to understand customer business challenges and help propose tailored solutions within the Microsoft Business Applications platform (e.g., Dynamics 365, Power Platform). You'll report to one of our Customer Success Managers and play a key role in ensuring a smooth customer onboarding experience, coordinating internal and external stakeholders, and driving customer satisfaction through a proactive and solution-oriented approach. This is an in-person role, and your presence at our Millennium Park Loop office will help foster a high level of collaboration with colleagues and partners. Key Responsibilities: Partner with Microsoft sales and success teams to understand customer goals and business pain points and drive more net new engagements to Imperium Own the sales and onboarding journey for new customers, ensuring a seamless transition from sales to delivery Collaborate with technical, solution, and marketing teams to propose solutions using Microsoft Business Applications Serve as the first point of contact for customers, building trust and long-term relationships Track progress, follow up on action items, and ensure timelines and quotas are met Identify opportunities to expand value and engagement within existing accounts Contribute to the improvement of our customer success playbook and onboarding processes What We're Looking For: Strong interpersonal and communication skills - both verbal and written A background in sales or customer-facing roles (preferably within tech or SaaS) Experience or familiarity with Microsoft Business Applications (Dynamics 365, Power Platform, etc.) is a plus A team-oriented mindset with a passion for solving customer problems Organized, detail-oriented, and capable of managing multiple priorities Bachelor's degree or equivalent experience preferred Why Join Us? Work at the intersection of customer success and cutting-edge technology Collaborate directly with Microsoft and enterprise-level customers Commission and performance-based incentives Comprehensive benefits package (medical, dental, vision, 401(k), PTO) Be part of a fast-paced, mission-driven team in a prime downtown Chicago location Opportunities for growth and development in the Microsoft ecosystem

About the Role: We are seeking a passionate and technically strong Senior Trainer - Artificial Intelligence & Machine Learning to deliver our advanced AI curriculum focused on LLMs, Retrieval-Augmented Generation (RAG), Agentic AI, and end-to-end deployment. The ideal candidate will have a deep understanding of modern AI architectures and the ability to mentor learners in building autonomous, production-grade AI systems - integrating retrieval pipelines, intelligent agents, and deployment workflows across real-world scenarios About Revature: Revature is one of the largest and fastest-growing employers of technology talent across the U.S., partnering with Fortune 500 companies, leading System Integrators, and Government Contractors to identify experienced professionals who can be effective leaders. Key Responsibilities Deliver engaging, project-based sessions on advanced topics in AI, LLMs, and agentic AI development. Train and mentor learners on: Core AI/ML concepts: supervised & unsupervised learning, deep learning, and NLP. Large Language Models (LLMs): transformer architecture, fine-tuning, and prompt optimization Retrieval-Augmented Generation (RAG): vector databases, document retrieval, embeddings, and knowledge-grounded responses. Agentic AI Systems: Designing and orchestrating AI agents capable of autonomous decision-making Using LangGraph, CrewAI, or AutoGen for multi-agent frameworks Integrating external tools, APIs, and reasoning loops for dynamic task execution Understanding memory management, context persistence, and tool use in agent frameworks AI Deployment & MLOps: Building scalable APIs with FastAPI or Flask Model packaging and orchestration with Docker, Kubernetes, and CI/CD pipelines Model tracking, experimentation, and monitoring with MLflow, Weights & Biases, or Vertex AI Pipelines. Cloud AI Integration: deploying and managing systems on AWS (SageMaker), Azure ML, or GCP Vertex AI. Lead hands-on projects where learners build RAG-based chatbots, autonomous AI assistants, and deployed LLM applications. Collaborate on curriculum development to integrate cutting-edge AI research and tools into the training modules. Mentor learners through technical challenges, performance optimization, and model deployment. Keep up to date with LLM, agentic AI, and generative AI innovations to ensure curriculum relevance. Required Skills & Qualifications Experience: 4 to 5+ years in AI/ML engineering, Data Science, Applied NLP, or MLOps roles. Technical Expertise: Proficiency in Python and AI libraries such as PyTorch, TensorFlow, and Transformers (Hugging Face). Strong experience with LLMs, prompt engineering, and fine-tuning. Practical understanding of RAG systems using LangChain and vector databases (e.g., FAISS, Chroma, Pinecone). Hands-on experience in agentic AI frameworks (e.g., CrewAI, AutoGen, LangGraph, or LangChain Agents). Knowledge of tool integration, memory management, and multi-agent orchestration. Experience deploying AI models with FastAPI, Docker, Kubernetes, or cloud-native tools. Familiarity with MLOps pipelines, CI/CD automation, and monitoring frameworks. Exposure to Generative AI APIs such as OpenAI, Anthropic Claude, Google Gemini, or Azure OpenAI. Education: Bachelor's or Master's degree in Computer Science, Data Science, or Artificial Intelligence or similar technical discipline. Excellent communication, mentoring, and technical training skills. Proven experience conducting technical workshops, bootcamps, or corporate AI training programs preferred. Ready to deliver on-site and virtual training. Preferred Skills/Attributes: Certifications in Machine Learning, Generative AI, or Cloud AI services. Experience developing autonomous AI agents and multi-agent ecosystems. Working knowledge of vector search optimization, knowledge graph integration, and RAG performance tuning. Understanding of AI ethics, bias mitigation, and responsible AI deployment. Enthusiasm for teaching and guiding professionals through hands-on AI and MLOps implementations. Equal Opportunity Employer : Revature (“Company”) is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, national origin, disability, age, genetic information, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, benefits, compensation, and training. If you require accommodation to work, based on any of these protected factors, please notify the Human Resources Department, and the Company will evaluate the request and provide accommodation in accordance with applicable law. We seek to comply with all applicable federal, state, and local laws related to discrimination and will not tolerate interference with the ability of any of the Company's employees to perform their job duties. Our policy reflects and affirms the Company's commitment to the principles of fair employment and the elimination of all discriminatory practices. Note: Work authorization in the country you are applying to is required. Revature does not sponsor work visas

Must be local to Chicago 60-80/hour Hybrid - Chicago, IL 12 Month contract WORK TO BE PERFORMED: Drive efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Contribute to the “building” of Agile teams/squads Provide support to the Product Owner and Delivery Team, and lead by example Participate in and lead discussion, decision making, and conflict resolution Contribute to a trusting and safe environment where problems can be raised and resolved Continually improve Scrum Master skills through education and engaging with fellow Scrum Masters Work with Product Owner and Team to plan and execute project implementations Support the identification and mitigation of project risks Participate in and lead regular assessments of a team Agile Maturity and uses the results to guide them to improved performance Work with Product Owner and Delivery Team to facilitate effective sprints by removing impediments and ensuring that stories are 'sprint ready' Drive internal and external communication, improving transparency, and information radiation Support the Product Owner, especially with respect to story grooming and maintaining the product backlog Proactively identify and mitigate risks using Agile best practices and project data Drive daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives II. SKILL AND EXPERIENCE REQUIRED: [Required] Understands Agile values and principles and can guide and coach teams, and organization on how to use Agile/Scrum practices [Required] Experience with agile transformations, building Agile teams and implementing Agile “from scratch” [Required] Experience being on multiple Scrum teams in a variety of different contexts (diverse team sizes, organizations, cultures, co-located vs. distributed, etc.) [Required] Experience with Scaled Agile (SAFe) / Scrum of Scrums or equivalent [Required] Track record of continued and recent education in Scrum, including training, conferences, user groups, self-study, etc. [Required] Knowledge of other approaches discussed in the Agile space: XP, Kanban, Crystal, FDD, etc. [Required] Knowledge and/or experience with widely successful Agile techniques: ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games [Required] The proven ability to be self-motivated and a self-starter [Required] Ability to work under minimal supervision [Required] Demonstrated experience and success with organizational process design and implementation [Required] Strong background in ITIL and Agile methodologies [Required] Exceptional written and verbal communication skills [Required] Strong customer service mindset [Required] Proven experience in project and program management [Required] Assist with response to regulatory audits regarding process flows [Required] Understands backlog tracking, Scrum and Kanban based metrics, task definition, story splitting [Required] Experience in sprint & release planning, running demos and retrospectives [Required] Demonstrate sound judgment and strong reasoning skills as well as good analytical and problem-solving abilities [Required] Ability to review large amounts of data and analyze and spot trends and provide analysis and insights [Required] Experience consolidating data from multiple data sources

Territory Account Manager - Chicago Our client is a biopharmaceutical organization dedicated to advancing innovative therapies that improve outcomes for patients with serious cardiopulmonary conditions. The company is deeply committed to scientific excellence, cutting-edge drug development, and supporting healthcare providers who diagnose and treat complex diseases. Their team includes leading scientists, clinicians, engineers, strategists, and commercial experts working together to bring meaningful therapies to patients. Job Summary We are seeking a high-performing Territory Account Manager with an entrepreneurial mindset and a strong track record in pharmaceutical sales. This individual will manage a multi-state territory, traveling weekly to engage key accounts and drive commercial success. The role is responsible for growing sales, building strong relationships with healthcare professionals (HCPs), and serving as a strategic resource for providers involved in diagnosing and treating specialty conditions. Key Responsibilities Represent assigned specialty product(s) to targeted healthcare providers across a defined geographic territory. Consistently achieve or exceed sales goals through effective territory planning and execution. Apply strong disease-state knowledge, competitive insights, and regional dynamics to tailor customer engagement. Support HCPs and patients in navigating access, reimbursement, and distribution pathways. Build and leverage networks to create opportunities for strategic interactions between field specialists and internal teams. Collaborate frequently with peers and cross-functional partners to align on business priorities and share best practices. Maintain full compliance with all applicable industry laws, policies, and ethical standards. Perform additional responsibilities as required to support business needs. Qualifications Bachelor's degree (or equivalent experience). 3+ years of pharmaceutical sales experience required; specialty or rare disease experience strongly preferred. Background in Cardiology, Pulmonary, or rare disease therapeutic areas highly valuable. Existing relationships within the PAH/HCP community are a plus. Demonstrated success in consultative selling, data interpretation, and technical product understanding. Experience supporting high-value, specialty, or orphan therapies preferred. Product launch experience is highly desirable. Exceptional communication, relationship-building, influencing, and negotiation skills. Thrives in a fast-paced, entrepreneurial environment. Compensation & Benefits The company offers a competitive compensation package along with comprehensive benefits, including medical, dental, vision, disability coverage, retirement savings plans, and additional employee programs.

Onsite 5 days per week out of Bedford Park, IL This is a 6 month contract to hire. We are seeking a detail-oriented and resilient Office Manager with the potential to advance into a District Manager role. The ideal candidate will bring strong organizational skills, the ability to learn quickly, and a personality suited to working in a direct, straightforward environment. A background in construction, plumbing, engineering, or electrical is highly valued. Key Responsibilities Manage day-to-day office operations including invoicing, accounts receivable/payable, and municipal invoice tracking Oversee project tracking, vehicle management, payroll, and insurance administration Review contracts to ensure compliance with requirements Support operational efficiency and ensure accurate documentation across all functions Collaborate with leadership to drive organizational success and growth Qualifications Associate's Degree (minimum) 3-5 years of professional experience in office management or related fields Strong attention to detail and ability to learn quickly Resilient personality with the ability to thrive in a direct, fast-paced environment

Engineer - Network Tooling & Automation (SRE) Onsite once a week in Chicago Contract to hire role About the Role We are seeking a Network Tooling & Automation Engineer to join our client's Infrastructure team. This role will be instrumental in building and optimizing network automation platforms and tools, enabling smarter operations, analytics, and monitoring as part of a broader network transformation strategy. The ideal candidate has hands-on experience developing automation frameworks and tools (not just consuming them), with expertise in scripting, packet-level analysis, and performance monitoring. This is a high-impact opportunity to design, implement, and optimize automation strategies that improve availability, reliability, and efficiency across a global network infrastructure. Key Responsibilities Design, develop, and implement network automation frameworks and tools to drive operational efficiencies. Create and optimize monitoring solutions and other analytics/visualization platforms. Automate network device management (routers, switches, firewalls, proxies) using Ansible, Python, or PowerShell. Perform packet-level debugging for complex troubleshooting. Conduct network analysis and operations reviews, identifying opportunities for efficiency through automation. Document automation frameworks, administrative procedures, and best practices. Partner with cross-functional teams (network, security, operations, MSPs) to define requirements and deliver automation solutions. Drive tool upgrades, operational excellence projects, and automation-driven changes in production. Mentor and cross-train team members on automation practices and frameworks. Required Skills & Experience Hands-on development of network automation frameworks and solutions (must have built tools, not just used them). Strong scripting expertise with Ansible, Python, or PowerShell. Experience with monitoring/visualization platforms. Proficiency with analysis, packet-level debugging, and network performance monitoring. Solid understanding of network analysis and operations. Strong documentation and communication skills. 10+ years of professional IT/networking experience, including 3+ years focused on automation tools and frameworks. Preferred Skills Experience with automation platforms/frameworks (CI/CD pipelines, APIs). Exposure to Cisco ACI, Fortinet, F5 LTM/GTM, DDI, Splunk, OpenShift. Cloud integration and hybrid networking experience. Frontend development skills for building dashboards or visualization layers. Why Join Work on cutting-edge network transformation and automation initiatives. Collaborate across infrastructure, security, and operations teams. Influence strategy while remaining hands-on with technology. Be part of an environment where automation and analytics are front and center.

Are you an experienced IT Business Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced IT Business Analyst to work at their company in Chicago, IL. We are seeking a highly skilled professional with hands-on experience in end-to-end development of data modelling and expertise in leveraging Power Query and DAX. This role requires more than just experience working alongside a data modelling team; the ideal candidate will have direct, hands-on involvement in data modelling processes. Join our dynamic team in Chicago, a vibrant city known for its rich history, diverse culture, and thriving business environment. Experience the best of both worlds with our hybrid working model, offering flexibility and the chance to collaborate in person with our talented team. Primary Responsibilities/Accountabilities: Understand business requirements from various stakeholders and plan a solution to address data requirements. Candidate should have hands-on experience with end-to-end development of data modelling, and leveraging Power Query and DAX. Simply working on a team adjacent to data modelling, or managing a data modelling team is not sufficient. Collect, refine, and prepare data for analytics and visualisation. Develop, design, and maintain Power BI dashboards, SQL Queries, and analytics. Define new KPIs and analyze them to form actionable recommendations. Present to business leaders in both ad-hoc forums and routine business reviews to drive strategic decision-making. Identify new data functionalities or enhancements needed to support better decision-making and business growth. Solve any data or performance issues related to workbooks and data sources. Qualifications: Hands-on experience with end-to-end development of data modeling, and leveraging Power Query and DAX. Degree in a quantitative field with 5 years of relevant experience. Strong proficiency in SQL, Excel, and building dashboards using BI Tools such as Power BI. Ability to read an ETL pipeline and collaborate with Data and Software Engineers. Capability to design new metrics and collaborate with Data Scientists. Experience in leading projects independently and collaborating with Operations and Finance. Proven ability to successfully influence without authority. Strong verbal and written communication skills; adept at working with individual contributors and senior leaders.

Be a part of our success story. At Launch, we offer talented and driven professionals the opportunity to deliver high-impact work in a dynamic, fast-growing environment. We invest in our people through competitive compensation, exceptional benefits, internal growth pathways, and meaningful community involvement. For senior professionals ready to shape the future of AI and Data Science, your next big opportunity starts here. The Role: As a Senior Data Scientist, you will lead the design and development of advanced machine learning and AI solutions that solve complex business challenges. You'll apply a deep technical foundation in data science, spanning statistics, modeling, software engineering, and domain expertise, while helping set technical direction, mentor team members, and influence decision-making across the organization. You will work closely with stakeholders and cross-functional teams to define use cases, architect scalable solutions, and drive innovation through GenAI, LLMs, NLP, computer vision, and other cutting-edge techniques. Key Responsibilities: Lead advanced Data Science initiatives from ideation to deployment, ensuring alignment with business strategy and measurable outcomes. Develop, implement, and optimize AI/ML models across a range of domains, including predictive analytics, GenAI, LLMs, time series, deep learning, and NLP. Conduct rigorous exploratory data analysis and feature engineering to uncover insights and support robust model development. Architect data preprocessing pipelines that ensure clean, high-quality, and well-structured data for training and evaluation. Apply experimental design best practices (e.g., A/B testing, cross-validation, randomization) to ensure statistical rigor and reduce model bias/overfitting. Own the deployment and monitoring of ML solutions on modern cloud platforms (Databricks, AWS SageMaker, Azure ML, Snowflake, etc.). Serve as a technical advisor and thought leader, guiding internal stakeholders on AI capabilities, data strategy, and industry best practices. Mentor and support the development of junior and mid-level data scientists through code reviews, pair programming, and knowledge sharing. Communicate effectively across technical and non-technical audiences, including executive leadership, to influence and drive adoption of data-driven solutions. Required Qualifications: 7+ years of hands-on experience in Data Science, with a strong track record of delivering end-to-end AI/ML solutions in production environments. Deep expertise in Python, including libraries such as scikit-learn, pandas, NumPy, TensorFlow, PyTorch, spa Cy, and/or Hugging Face. Strong understanding of statistical modeling, regression, classification, clustering, and deep learning architectures. Demonstrated experience applying GenAI, LLMs, NLP, or computer vision techniques to solve real-world business problems. Proven ability to write advanced SQL and work with complex data structures across relational and non-relational databases. Experience with data pipeline orchestration and preprocessing of structured and unstructured data at scale. Hands-on experience with cloud data science platforms such as Databricks, AWS SageMaker, Azure ML, Snowflake Snowpark, or Palantir Foundry. Strong stakeholder management skills and the ability to thrive in a high-paced, constantly evolving environment. Excellent verbal and written communication skills, including the ability to present complex technical concepts clearly and persuasively. Preferred Qualifications: Experience with project delivery frameworks and tools such as Azure DevOps, JIRA, or Agile methodologies. Experience working with Electronic Medical Record systems and healthcare data file types (e.g., HL7, FHIR, CCD). Certifications related to Epic, FHIR, or other health IT platforms are a plus. Familiarity with data architecture tools (e.g., Miro, Visio, LucidChart) for technical design documentation. Knowledge of modern cloud-based data solutions such as Azure Synapse, Snowflake, Redshift, or BigQuery. Benefits & Compensation: As an employee at Launch, you will grow your skills and experience through a variety of exciting project work (across industries and technologies) with some of the top companies in the world! Our employees receive full benefits - medical, dental, vision, short-term disability, long-term disability, life insurance, and matched 401k. We also have an uncapped, take-what-you-need PTO policy. The anticipated wage range for this role is $140,000-180,000. Education and experience will be highly considered, and we are happy to discuss your wage expectations in more detail throughout our internal interview process.

Join us at the Nexus of care and compassion. Registered Nurse (RN) Benefits: PTO package and paid holidays Growth from within Employee rewards program Next day pay available Tuition reimbursement BCBS healthcare coverage 401K Registered Nurse (RN) Responsibilities: As a registered nurse (RN), you will provide direct care to residents. You will supervise activities performed by nursing assistants. You will chart and maintain documentation for residents. You will prepare and administer medications. You will develop and maintain a positive working rapport with all team members. Compensation details: 38-44 Hourly Wage PIcdb5650c5a0a-37***********3

Be a part of our success story. Launch offers talented and motivated people the opportunity to do the best work of their lives in a dynamic and growing company. Through competitive salaries, outstanding benefits, internal advancement opportunities, and recognized community involvement, you will have the chance to create a career you can be proud of. Your new trajectory starts here at Launch! The Role: Launch is actively seeking a visionary Agentic AI Architect to lead the design and deployment of intelligent agent-based systems. This role is ideal for someone passionate about autonomous AI, multi-agent orchestration, and building scalable, secure platforms that transform enterprise operations. This role offers an exciting opportunity to be at the forefront of AI technology, working on diverse projects that drive real-world impact. If you're passionate about AI and have the technical expertise to back it up, this role may be perfect for you! Responsibilities Include: Architect and implement AI/ML platforms using LangChain, LangSmith, LangGraph, HuggingFace, and similar frameworks. Design APIs and interfaces for seamless integration between AI models and client applications. Fine-tune and deploy pre-trained models tailored to business needs. Ensure data security and compliance across AI systems. Architect proactive automation workflows that transform reactive business processes into intelligent, self-managing systems capable of identifying patterns, predicting needs, and executing remediation without human oversight. Apply Responsible AI principles including bias mitigation, transparency, and governance. Design and deploy autonomous agents capable of decision-making, goal-setting, and dynamic interaction. Architect multi-agent systems with human-in-the-loop workflows and feedback loops. Govern agent farms with accountability guardrails and performance metrics. Build and optimize data pipelines for structured and unstructured data. Conduct exploratory data analysis and feature engineering for model performance. Translate business requirements into technical AI use cases and platform designs. Collaborate with cross-functional teams including engineering, QA, data science, and business analysts. Lead enterprise transformation by embedding agentic AI into architectural practices and business models. Qualifications: Bachelor's or Master's degree in Computer Science, Data Science, Artificial Intelligence, or a related field Prior IT digital consulting experience is highly preferred 7+ years of software architecture experience with 2+ years focused on AI systems Hands-on engineering background - must have built and shipped production systems, not just designed them Full-stack engineering mindset - must understand and engineer complete systems from frontend to backend, infrastructure, and data layers to effectively automate them Experience with event-driven architectures Expert-level proficiency with agentic development tools (Claude Code, Cursor, GitHub Copilot, etc.) Deep understanding of large language models, AI agents, and autonomous system design Knowledge of modern AI-driven protocols including MCP (Model Context Protocol) and similar emerging standards Strong background in enterprise software architecture and AWS cloud platforms Experience with context engineering, AI workflow orchestration, and multi-agent systems Proven track record of leading technical transformation initiatives Compensation & Benefits: As an employee at Launch, you will grow your skills and experience through a variety of exciting project work (across industries and technologies) with some of the top companies in the world! Our employees receive full benefits (medical, dental, vision, short-term disability, long-term disability, life insurance, and matched 401k). We also have an uncapped, take-what-you-need PTO policy. The anticipated base wage range for this role is $220,000 - $245,000. Education and experience will be highly considered, and we are happy to discuss your wage expectations in more detail throughout our internal interview process.

The Account Service Delivery Manager is responsible for managing and delivering high-quality services to clients while ensuring alignment with business objectives. This role involves overseeing end-to-end service delivery, maintaining strong client relationships, driving operational excellence, and ensuring customer satisfaction. Key Responsibilities: Client Relationship Management: Act as the primary point of contact for clients, ensuring their needs are met and expectations are exceeded. Build and maintain strong, long-term relationships with stakeholders. Regularly engage with clients to understand their evolving requirements and provide tailored solutions. Service Delivery Management: Oversee the end-to-end delivery of services, ensuring adherence to SLAs and KPIs. Monitor and improve service quality, ensuring operational efficiency and excellence. Proactively identify and address potential risks or issues in service delivery. Team Leadership: Lead and mentor the delivery team, fostering a culture of collaboration and performance excellence. Ensure the team is equipped with the necessary skills and resources to meet client requirements. Conduct regular performance reviews and provide constructive feedback. Operational Excellence: Develop and implement strategies to optimize service delivery processes. Drive continuous improvement initiatives to enhance efficiency and effectiveness. Ensure compliance with organizational policies, standards, and regulatory requirements. Financial Management: Manage budgets, ensuring cost-effective delivery of services. Monitor financial performance and profitability of accounts. Identify opportunities for upselling or cross-selling additional services to clients. Reporting and Communication: Prepare and present regular reports on service performance, client satisfaction, and operational metrics. Communicate effectively with internal and external stakeholders. Key Skills and Competencies: Strong client relationship management and communication skills. Proven ability to manage and deliver services in a fast-paced environment. Excellent problem-solving and decision-making abilities. Strong leadership and team management skills. Knowledge of service delivery frameworks (e.g., ITIL, Agile). Financial acumen and ability to manage budgets. Analytical mindset with attention to detail. Qualifications and Experience: Bachelor's degree in business administration, IT or a related field (master's degree preferred). 10+ years of experience in service delivery, account management, or a similar role. Experience in managing large-scale accounts or projects. Familiarity with industry-specific tools and technologies.

Job Title: Customer Service Representative - Producer Services Duration: 6 months Temp to Perm Hourly contract Position (W2 only) Note: Job Hours of operation 7:30am-8:00pm central time Job Schedule-Some Saturday hours may be required. Job Schedule-five days on site. TEMP TO PERM bilingual is a plus but not required Job Hours-40 hours Interview process- 1 Interview - Onsite/WEBEX Client, is seeking a Producer Service Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals! Job Summary The Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems. Responsibilities Demonstrate consistent good quality and performance results. Provide consistent service that is customer focused and professional. Supporting Field Sales agents with insurance product information Assist with basic technical troubleshooting Be able confident and capable to handle all new business, underwriting, claim and compensation situations. Learn soft skills while communicating with customers Focus on customers' needs and develops a customer centric approach in servicing customer's needs. Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI's. Exhibits and practices the Organization's Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership. Learn all policy product lines, all procedures for the core and worksite calls. Provides support for business partners as needed. Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership. Skills Ability to effectively communicate and build strong partnerships with newer employees. Basic computer skills and knowledge of database software. Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise. Demonstrated attention to detail, organizational skills, and time management skills. Ability to work a flexible schedule to meet the needs of the business and performance requirements. Friendly and professional demeanor. Excellent communication and interpersonal skills. Ability to remain calm in stressful situations. Supplemental insurance knowledge and licensing is a plus. Bilingual language proficiency is a plus. Bilingual skills (verbal, written, read) in Spanish a plus Competencies Problem solving - take an organized and logical approach to thinking through problems and complex issues Initiative - Willing to do more than is required or expected Adaptability - ability to redirect personal efforts to respond to changing environment Results Oriented - effectively executes son plans, drives for results and takes accountability for outcomes Qualifications - External Education and Experience High school diploma or general education degree (GED); Associate degree preferred. 2+ years' experience in a contact center environment preferred. Compensation: The hourly rate for this position is between $20.00 -$22.00 per hour. Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate]. Benefits: Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations

About the Role We are seeking an IT Planning & Analytics to lead initiatives that optimize cloud investments and enhance IT cost transparency. In this role, you will design and implement cost management frameworks, ensuring efficient and cost-effective use of public cloud resources. You will also mature the IT Cost Transparency module in Apptio and play a key role in technology budget governance, planning, and forecasting. What You'll Do Prepare and analyze public cloud forecasts and budgets; monitor financial performance and recommend optimization strategies. Apply the FinOps framework to maximize business value from cloud investments, collaborating with business, engineering, and finance teams. Design, configure, validate, and maintain cloud transparency and total cost of ownership (TCO) reporting. Model complex business problems, uncover insights, and identify opportunities using data mining and visualization techniques. Participate in budget and forecast reviews to ensure consolidation and rationalization. Perform additional duties as assigned. Minimum Qualifications Bachelor's degree in Information Systems, Business Management, Finance, or related field. 8+ years of relevant experience in IT financial analytics or technology business management. Hands-on experience with FinOps and cloud cost modeling. Strong analytical and problem-solving skills with advanced proficiency in MS Excel. Excellent communication and presentation skills. Preferred Qualifications MBA or graduate-level coursework. Experience in highly regulated industries (e.g., capital markets). Certifications such as FinOps Certified Practitioner, AWS Certified Cloud Practitioner, or TBM certifications (CTBME, RTBMA, ETBMA). Familiarity with tools like Apptio One, Cloudability, CloudHealth, AWS Cost Explorer, and AWS QuickSight. Technical Skills Expertise in IT cost modeling and cloud financial management. Strong data transformation and visualization capabilities. Ability to identify insights and opportunities through advanced analytics. Salay: $135-$155k + bonus

About the Role We are seeking an experienced IT Governance & Controls Program Manager to design, implement, and oversee enterprise‑level governance programs. In this role, you will ensure the effectiveness of IT controls, strengthen operational rigor, and support leadership with data‑driven insights. You will partner cross‑functionally across technology, audit, and compliance teams to enhance processes, manage risks, and elevate the organization's control posture. Responsibilities Analyze control data to identify trends, assess control effectiveness, and drive continuous improvement across IT delivery processes and frameworks. Build advanced dashboards and analytical reports that illustrate control adherence and uncover strategic optimization opportunities. Develop key performance indicators (KPIs), key risk indicators (KRIs), and other metrics to support leadership decision‑making. Create consistent communication templates and executive‑ready presentation materials to simplify complex technical information. Prepare comprehensive reports for senior leadership, enabling strategic planning and informed business decisions. Serve as a trusted advisor to stakeholders on IT control requirements, best practices, and risk mitigation strategies. Lead projects spanning multiple systems and teams, ensuring alignment with governance frameworks and regulatory expectations. Conduct gap analyses to evaluate control coverage against regulatory or industry standards, and map current processes to those standards. Build and maintain continuous monitoring frameworks to ensure ongoing compliance and control effectiveness. Provide subject matter expertise across IT process domains, control frameworks, and operational governance. Partner with compliance and internal audit to ensure IT controls meet regulatory and audit expectations. Support remediation of identified findings by collaborating with IT stakeholders to implement effective, sustainable solutions. Act as a governance liaison during regulatory examinations and audit engagements. Identify emerging technologies and tools that enhance efficiency, quality, and security across IT systems. Anticipate risks and develop proactive mitigation strategies. Lead special initiatives and IT projects that address evolving organizational priorities. Apply strategic and analytical thinking to solve complex technical challenges and support innovative solution development. Perform additional responsibilities aligned with organizational needs. Minimum Qualifications Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. 10+ years of experience in IT, governance, controls, or related fields. Strong analytical skills and experience developing data reports or dashboards. Ability to work effectively across multiple levels of management and within fast‑paced environments. Excellent communication skills, with the ability to translate technical concepts for varied audiences. Demonstrated initiative, curiosity, and a proactive approach to problem‑solving. Collaborative mindset with a focus on team success. Working knowledge of IT control frameworks and industry standards such as ITIL, COBIT, NIST CSF, or similar. Proficiency with Excel, PowerPoint, and dashboard/reporting tools (e.g., Tableau, Jira). Preferred Qualifications Experience with Security or DevOps tooling. Familiarity with integrated GRC platforms (e.g., Archer). Experience in capital markets or the broader technology industry. Salary: ~$175k - $195k + bonus

Agilant Solutions is seeking an Associate Project Manager to join our team. In this role, you will support the Senior Manager, PMO and collaborate with cross-functional teams to help ensure successful project delivery. You will assist with coordinating project activities, communicating with stakeholders, monitoring timelines, and keeping project documentation organized and up to date. This is an excellent opportunity for someone who is eager to learn, grow, and contribute to meaningful initiatives. Job Requirements Assist the Project Manager with planning and executing projects using Agile methodologies. Coordinate project tasks, schedules, and cross-team handoffs. Communicate with team members, stakeholders, and clients to help ensure project requirements are clear and met. Monitor project timelines and budgets and flag potential delays or risks. Track project progress and provide regular updates to the project team and stakeholders. Ensure project documentation is accurate, organized, and maintained throughout the project lifecycle. Assist with identifying risks, managing issues, and documenting scope changes. Participate in project meetings and contribute input, next steps, and follow-up items. Help maintain project plans, timelines, and task boards (e.g., Jira, ADO, or similar tools). Support the project team with coordination, communication, and task management to help keep work moving forward smoothly. Personal Skills Strong communication and interpersonal skills with a proactive approach to sharing updates. Excellent organizational skills and high attention to detail. Ability to manage multiple tasks and prioritize effectively. Comfortable working independently and within a team environment. Willingness to learn, take direction, and expand responsibilities over time. Clear and concise verbal and written communication skills, especially when documenting tasks or project details. Positive attitude, accountability, and a problem-solving mindset. Professional Experience Bachelor's degree in a relevant field or equivalent experience. 1-2 years of project management or related experience. Familiarity with project management tools (e.g., Jira, ADO, Smartsheet, Trello, or similar). Basic understanding of Agile methodologies and software development lifecycles. Proficiency in Microsoft Office, especially Excel and PowerPoint. Compensation 45k-52k per year 16 paid days off and 10 paid holidays per year Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k) Paid training and advancement opportunities Equal Opportunity True Solutions, Inc is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.

Our client is currently seeking a Cloud Financial Analyst Full time Direct hire Hybrid to downtown Chicago (3 days a week onsite) The ideal candidate will have a strong background in technology management and IT financial analytics, playing a key role in governance for technology budget planning and forecasting. Responsibilities Prepare and analyze public cloud forecasts and budgets; monitor financial performance and recommend optimization strategies. Design, implement, and monitor financial infrastructure metrics. Apply the FinOps framework to maximize business value of public cloud investments, collaborating with business, engineering, and finance teams. Partner cross-functionally to plan and execute cloud optimization opportunities while ensuring compliance with governance controls. Design, configure, validate, and maintain cloud transparency and total cost of ownership (TCO) reporting. Model complex business problems, uncover insights, and identify opportunities using data mining and visualization techniques. Participate in budget and forecast review processes to ensure consolidation and rationalization. Qualifications Previous experience in FinOps with a strong background in Technology Business Management (TBM) or IT Finance. Experience modeling cloud service costs and IT expenses (including application TCO and business capability TCO). Strong ability to work across multiple levels of management and departments. Highly motivated, with ownership of projects and ability to deliver solutions on time and within budget. Technical Skills Proficiency with Apptio One, Cloudability, CloudHealth, AWS Cost Explorer, AWS QuickSight, or similar IT cost modeling tools. Advanced data transformation skills using MS Excel. Strong analytical, problem-solving, and troubleshooting skills. Ability to use data mining and visualization techniques to identify insights and opportunities. Excellent communication and presentation skills. Certifications (Preferred) FinOps Certification, AWS Certified Cloud Practitioner, or other cloud certifications. Certified TBM Executive (CTBME), Recognized TBMA (RTBMA), Elite TBMA (ETBMA). Education & Experience Bachelor's degree in information systems, Business Management, Finance, or related field. MBA or related graduate coursework a plus. Minimum of 8 years of relevant work experience. Salary Range: $130k- $155k + Bonus

Required Skills & Experience Strong and practical expertise in .NET development. Solid experience with Microsoft Azure and AI Foundry/AI-related solutions. Strong Python programming skills. Proficiency with low-code/no-code platforms, especially Retool. Ability to quickly prototype, iterate, and convert ideas into workable models. Strong debugging skills with a proactive attitude toward fixing code and optimizing performance. Personal Attributes Must be a “vibe coder”-creative, curious, and passionate about building cool things. A true self-starter who can work independently with minimal supervision. A go-getter who thrives in fast-paced environments. High energy, enthusiasm, and a strong sense of ownership in getting work done.

Title: Product Line Manager - Switches (Americas) Location: Full-time, On-site - Buffalo Grove, IL, USA Region: Americas Reporting To: Regional Managing Director Carlo Gavazzi is a recognized global leader in the design, manufacture, and marketing of components and networked solutions for Industrial Automation and Building Automation. The Group offers a broad portfolio spanning sensors, relays, and energy management solutions, serving customers worldwide with innovative, high-quality products. Position Summary In this role, you will be accountable for sales growth, market expansion, and product line strategy execution in alignment with the regional budget and the company's five-year strategic plan. You will collaborate closely with the International Product Management team and National Sales Companies (NSCs) to identify market trends, define product requirements, and drive new business generation with strategic OEM customers. Key Responsibilities Develop and execute marketing and sales plans in collaboration with National Sales Company leadership to drive profitable sales growth in line with or exceed budget targets. Build, maintain, and formally document a comprehensive understanding of strategic OEM customer needs through CRM systems and dedicated white papers. Maintain a strong focus on new business generation aligned with the company's industry-driven strategic priorities. Identify and pursue opportunities for upselling, cross-selling, and introducing new products to key prospects and customers, including the pre-seeding of major product releases with OEMs. Partner with Strategic and Key Account Managers across the Americas to identify customer needs and unmet requirements (Voice of Customer), ensure high levels of customer satisfaction, and gain a clear understanding of customer business objectives. Collect and analyze market intelligence from strategic OEMs to influence the global product roadmap led by International Product Managers; provide product requirements and market-based pricing inputs, and formally validate roadmap projects through sign-off. Ensure sales teams are equipped with appropriate tools, materials, and training to effectively prospect strategic OEMs, continuously generate new projects for standard products, and support product adaptations or roadmap initiatives, while driving timely project execution. Collaborate with National Sales Company leaders to develop effective customer prospecting strategies within the strategic industries of Food & Beverage, Semiconductor, Plastics & Rubber, and HVAC. Maintain consistent communication with International Product Managers regarding strategic market trends, Voice of Customer insights, and new product development; prepare and deliver management reports covering key customer activities, performance metrics (including wins and losses), and CRM documentation. Collaborate with regional sales teams, International Product Managers, and Product Support teams to design and deliver tailored solutions for key customers. Support the International Product Manager in the annual update of the Product Line strategy, including identification of emerging opportunities, establishment and maintenance of regional price lists, and definition of key marketing promotion (marcom) drivers to strengthen brand recognition in strategic industries. Participate in peer Product Line Manager forums to exchange best practices, recommend updates to the PLM role definition, and address operational challenges to improve day-to-day effectiveness. Key Accountabilities Revenue and gross margin performance for the Switches Product Line New business generation with strategic OEM customers Successful execution of New Product Introduction (NPI) launches Regional market trend identification and analysis Establishment and maintenance of regional price lists Contribution to and validation of the global product roadmap Required Qualifications Bachelor's degree in Electrical or Electronic Engineering (required) Additional education in Marketing and/or Business Administration (preferred) Minimum 5 years of experience in product management or application engineering within industrial automation Strong knowledge of automation markets and products, particularly solid-state relays, soft starters and/or variable frequency drives Proven B2B sales experience with OEMs, panel builders, or distributors Industry experience in one or more of the following sectors: Food & Beverage, Semiconductor, Plastics & Rubber, HVAC Prior experience as a Product Specialist or Application Engineer (preferred) Fluency in English (spoken and written); additional languages are an asset Willingness to travel up to 35% within the Americas region Competencies & Personal Attributes Self-motivated, proactive, and results-oriented Strong collaboration and stakeholder management skills Comfortable working independently in an international environment Adaptable, flexible, and open to change Analytical mindset with the ability to challenge the status quo for continuous improvement Benefits A dynamic role within a globally respected automation company Collaboration with passionate, high-performing teams The opportunity to influence innovative, end-to-end product solutions Competitive salary and comprehensive benefits package Career growth opportunities within a fast-growing international organization Application Process Interested candidates are invited to submit their CV to: **************************** Please reference “Product Line Manager - Switches, Americas” in the subject line. Learn more about us at ************************* or visit our LinkedIn page

The IT Infrastructure Engineer is a senior technical role responsible for implementing, operating, and improving enterprise IT infrastructure across our US locations. While enterprise architects define global designs and standards, this role ensures their successful implementation locally, taking full ownership of operations and driving solutions to completion. The Infrastructure Engineer covers core infrastructure domains (network, virtualization, servers, firewalls, storage, backup, monitoring, MFT) and plays a key role in delivering projects, ensuring compliance, and maintaining reliable, secure operations. Salary range starts at $100,000 base and increases based on experience, with bonus eligibility of 10%. DUTIES & ESSENTIAL JOB FUNCTIONS Implement and manage enterprise network infrastructure (LAN, WAN, WiFi, VPNs) across US sites. Administer, configure, and troubleshoot firewalls (Fortinet, Cisco) to ensure secure and compliant connectivity. Manage Windows Server and Linux (RHEL/Debian) environments, Active Directory, and Group Policy Objects (GPOs). Oversee datacenter operations, including storage (SAN/NAS) and enterprise backup systems (Commvault). Deploy, administer, and optimize virtualization platforms (VMware vSphere, ESXi, vCenter). Administer Managed File Transfer (MFT) platforms such as Axway, Connect:Direct, and SFTP. Implement and maintain infrastructure monitoring tools Lead and execute infrastructure projects, including upgrades, migrations, and new deployments, in alignment with global standards. Collaborate with InfoSec and Audit teams to ensure PCI, SOC II, and ISO compliance. Drive troubleshooting and root-cause analysis for complex incidents, ensuring long-term solutions. Provide technical input to architecture discussions, ensuring feasibility and operational efficiency. Mentor junior staff and act as escalation point for technical issues. Document infrastructure standards, procedures, and lessons learned. OTHER FUNCTIONS AND RESPONSIBILITIES This in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with applicable Federal and State laws. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. REQUIRED QUALIFICATIONS 5-7+ years of experience in IT infrastructure engineering or senior system administration. Strong hands-on expertise in: Networking (LAN, WAN, WiFi, VPNs) Firewalls (Fortinet, PaloAlto) Virtualization (VMware vSphere, ESXi, vCenter) Windows Server, Linux, Active Directory, GPO Storage, Backup (Commvault) MFT platforms (Axway, Connect:Direct, SFTP) Monitoring tools (Nagios, PRTG, Lansweeper, Sentinel or similar enterprise monitoring tools) Proven ability to take ownership and deliver infrastructure projects end-to-end. Strong troubleshooting skills with a solution-oriented mindset. Experience working in compliance-driven environments (PCI, SOC II, ISO). Excellent communication skills; ability to collaborate with global teams and present technical issues to management. Experience in multinational or highly regulated enterprise environments. Demonstrated ability to lead projects and mentor team members. Scripting/automation skills (PowerShell, Bash, Python). PHYSICAL REQUIREMENTS/WORK ENVIRONMENT Requires working on hard floor - standing, walking, bending, squatting, climbing, kneeling, twisting and stooping on occasion. Must be able to withstand loud noise in a manufacturing environment Must be able to work while wearing Personal Protective Equipment (PPE). The above job description is meant to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. BENEFITS INCLUDE medical (PPO and HDHP with HSA), dental, Vision, PTO, paid holidays, 401k with employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance and more.