Assistant Store Manager jobs at Pandora

At CALPAK, we design thoughtfully crafted travel goods that make movement easier, more joyful, and more personal. As a fast-growing, digitally native brand, our relationship with customers extends far beyond the product itself and is built on trust, responsiveness, and a genuine commitment to care at every touchpoint. We are seeking an experienced Customer Experience Manager to join our team on an interim basis to cover a maternity leave. The ideal candidate has proven experience in customer service leadership and thrives in a fast-paced, digitally driven environment. This role will report to the Executive Director of DTC and will work closely with colleagues in the digital, marketing, operations, and production departments to drive and achieve customer retention goals. The Interim Senior CX Manager will also oversee our Assistant CX Manager and lead strategic initiatives that advance CALPAK's customer experience vision. RESPONSIBILITIES: Customer Experience Leadership & Strategy Define and evolve the customer experience roadmap, ensuring all CX channels align with brand voice and business objectives. Lead strategic initiatives that drive customer retention, operational efficiency, and overall business growth. Partner with cross-functional teams (retention marketing, production, operations, retail and digital) to analyze customer feedback, identify opportunities, and influence CX-driven decisions. Advance CALPAK's DTC experience through personalized and proactive customer journeys, improved post-purchase engagement, segmentation strategies, and tailored communication. Enhance the end-to-end digital customer experience through optimized post-purchase flows, self-service tools, customer education, and more. Team & Workflow Management Oversee the Assistant CX Manager, providing leadership, coaching, and development support. Ensure smooth operations of the offshore CX team, including scheduling, onboarding, performance processes, and alignment with CX KPIs. Own CX workflows and operations across platforms and communication channels to ensure consistency and efficiency. Data, Reporting & Insights Collaborate with Assistant Manager to analyze findings from current reporting structures and insights to guide CX decision-making. Monitor key performance metrics and identify improvements to maximize efficiency and customer satisfaction. Build frameworks for capturing holistic customer insights (satisfaction, effort, sentiment) and translate findings into meaningful experience enhancements. Strengthen the feedback ecosystem and partner cross-functionally to incorporate customer learnings into product, digital, and operational roadmaps. CX Systems & Cross-Functional Execution Oversee onboarding and optimization of CX-related platforms, tools, automation, and proactive communication capabilities. Maintain alignment and communication between CX and key stakeholders to ensure goals, feedback, and initiatives are effectively shared. Enhance customer knowledge resources and self-service experiences to reduce friction and empower customers throughout their journey. Stay up to date on industry trends, tools, and best practices to support emerging CX and company-wide needs. QUALIFICATIONS: 5+ years of experience in customer service environment. Gorgias, Zendesk or similar CRM experience required. Proficiency in Shopify or ecommerce platform experience preferred. Excellent written and verbal communication skills. Experience building, leading, and developing a team. Strong analytical skills and the ability to interpret and act on data insights. A proactive problem solver with strong troubleshooting and escalation judgment. Comfortable with ambiguity and able to take initiative in leading projects. Proven success working cross-functionally with all levels of the organization. Highly collaborative, driven, and passionate about elevating customer experience. Salary range: $80,000-$100,000 annually (annualized for a 6-month contract)

Merchandise Manager, Decorative Accessories: SAUSALITO, CA Serena and Lily is seeking a Merchandise Manager to join our Merchant team in Sausalito, California. This position reports to the Director of Merchandising and will lead the assortment strategies and initiatives for a critical department in the division. You will develop business strategies to maximize the financial performance of the department including category and assortment plans, product pricing, promotional activity and exit strategies. You will work closely with planning counterparts to provide input on seasonal forecasting and inventory strategies. You will identify opportunities and recommend new product or concept development to your design counterparts. You will collaborate with the design and sourcing teams on new product development from initial conception to product introduction.You will make marketing recommendations for campaigns, emails, catalog, website and social content. You will manage information across functions, leading and working closely with all cross-functional partners including design, planning, sourcing, retail operations and e-commerce. This role will have frequent contact, meetings and deliverables with executive leadership, including the CEO of the company. The ideal candidate is: a strong and motivational merchant leader, a strategic thinker, a collaborative cross-functional partner, and a reliable team player. You must also have a strong business acumen, an impressive work ethic, strong analytical skills, advanced presentation experience, a deep understanding and appreciation for the S&L customer, and a sincere commitment to the development of your direct report. RESPONSIBILITIES: Manages the assortment of the Dec Acc categories by bringing relevant product to market that delivers against strategic, financial, and brand objectives. Develops and executes product assortment strategies to maximize financial results. Manages the cross functional product cycle from concept, to development milestones, to assortment adoption, and inventory planning. Collaborates with inventory management partners to ensure appropriate financial plans for new and existing products. Leads weekly business review meetings, (among others) with a focus on business highlights and action needed. Supports and develops the assistant merchant in the division. Manages marketing recommendations in-season and for future planning of brand photoshoots. Leads weekly cross-functional meetings, driven to action points to achieve sales plans and margin. Manages information across functions, working closely with all cross-functional partners. Drives calendar to meet critical dates. REQUIREMENTS: Bachelor's degree. At least 4-6 years merchandising experience. Must be highly proficient with Excel and analytics. Ability to create and present powerful and influential documents to the executive leadership team. Fully developed financial business acumen. Ability to drive innovation and collaboration through strategic initiatives. Excellent communication skills. Strong attention to detail. Proven ability to achieve results in a fast paced, dynamic environment. Time management and organizational skills. A reliable team player. A love of and a commitment to delivering high quality product and an excellent customer experience. Hybrid work environment: 3 days in the office required, more if needed COMPENSATION: $100-130k per year is the anticipated salary range. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily's benefits. Employees can enroll in our company's 401k plan. During the first year of employment, full-time employees accrue twenty days of PTO and seven paid holidays throughout the year.

Merchandise Manager, Decorative Accessories: SAUSALITO, CA Serena and Lily is seeking a Merchandise Manager to join our Merchant team in Sausalito, California. This position reports to the Director of Merchandising and will lead the assortment strategies and initiatives for a critical department in the division. You will develop business strategies to maximize the financial performance of the department including category and assortment plans, product pricing, promotional activity and exit strategies. You will work closely with planning counterparts to provide input on seasonal forecasting and inventory strategies. You will identify opportunities and recommend new product or concept development to your design counterparts. You will collaborate with the design and sourcing teams on new product development from initial conception to product introduction.You will make marketing recommendations for campaigns, emails, catalog, website and social content. You will manage information across functions, leading and working closely with all cross-functional partners including design, planning, sourcing, retail operations and e-commerce. This role will have frequent contact, meetings and deliverables with executive leadership, including the CEO of the company. The ideal candidate is: a strong and motivational merchant leader, a strategic thinker, a collaborative cross-functional partner, and a reliable team player. You must also have a strong business acumen, an impressive work ethic, strong analytical skills, advanced presentation experience, a deep understanding and appreciation for the S&L customer, and a sincere commitment to the development of your direct report. RESPONSIBILITIES: Manages the assortment of the Dec Acc categories by bringing relevant product to market that delivers against strategic, financial, and brand objectives. Develops and executes product assortment strategies to maximize financial results. Manages the cross functional product cycle from concept, to development milestones, to assortment adoption, and inventory planning. Collaborates with inventory management partners to ensure appropriate financial plans for new and existing products. Leads weekly business review meetings, (among others) with a focus on business highlights and action needed. Supports and develops the assistant merchant in the division. Manages marketing recommendations in-season and for future planning of brand photoshoots. Leads weekly cross-functional meetings, driven to action points to achieve sales plans and margin. Manages information across functions, working closely with all cross-functional partners. Drives calendar to meet critical dates. REQUIREMENTS: Bachelor's degree. At least 4-6 years merchandising experience. Must be highly proficient with Excel and analytics. Ability to create and present powerful and influential documents to the executive leadership team. Fully developed financial business acumen. Ability to drive innovation and collaboration through strategic initiatives. Excellent communication skills. Strong attention to detail. Proven ability to achieve results in a fast paced, dynamic environment. Time management and organizational skills. A reliable team player. A love of and a commitment to delivering high quality product and an excellent customer experience. Hybrid work environment: 3 days in the office required, more if needed COMPENSATION: $100-130k per year is the anticipated salary range. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily's benefits. Employees can enroll in our company's 401k plan. During the first year of employment, full-time employees accrue twenty days of PTO and seven paid holidays throughout the year.

Merchandise Manager, Decorative Accessories: SAUSALITO, CA Serena and Lily is seeking a Merchandise Manager to join our Merchant team in Sausalito, California. This position reports to the Director of Merchandising and will lead the assortment strategies and initiatives for a critical department in the division. You will develop business strategies to maximize the financial performance of the department including category and assortment plans, product pricing, promotional activity and exit strategies. You will work closely with planning counterparts to provide input on seasonal forecasting and inventory strategies. You will identify opportunities and recommend new product or concept development to your design counterparts. You will collaborate with the design and sourcing teams on new product development from initial conception to product introduction.You will make marketing recommendations for campaigns, emails, catalog, website and social content. You will manage information across functions, leading and working closely with all cross-functional partners including design, planning, sourcing, retail operations and e-commerce. This role will have frequent contact, meetings and deliverables with executive leadership, including the CEO of the company. The ideal candidate is: a strong and motivational merchant leader, a strategic thinker, a collaborative cross-functional partner, and a reliable team player. You must also have a strong business acumen, an impressive work ethic, strong analytical skills, advanced presentation experience, a deep understanding and appreciation for the S&L customer, and a sincere commitment to the development of your direct report. RESPONSIBILITIES: Manages the assortment of the Dec Acc categories by bringing relevant product to market that delivers against strategic, financial, and brand objectives. Develops and executes product assortment strategies to maximize financial results. Manages the cross functional product cycle from concept, to development milestones, to assortment adoption, and inventory planning. Collaborates with inventory management partners to ensure appropriate financial plans for new and existing products. Leads weekly business review meetings, (among others) with a focus on business highlights and action needed. Supports and develops the assistant merchant in the division. Manages marketing recommendations in-season and for future planning of brand photoshoots. Leads weekly cross-functional meetings, driven to action points to achieve sales plans and margin. Manages information across functions, working closely with all cross-functional partners. Drives calendar to meet critical dates. REQUIREMENTS: Bachelor's degree. At least 4-6 years merchandising experience. Must be highly proficient with Excel and analytics. Ability to create and present powerful and influential documents to the executive leadership team. Fully developed financial business acumen. Ability to drive innovation and collaboration through strategic initiatives. Excellent communication skills. Strong attention to detail. Proven ability to achieve results in a fast paced, dynamic environment. Time management and organizational skills. A reliable team player. A love of and a commitment to delivering high quality product and an excellent customer experience. Hybrid work environment: 3 days in the office required, more if needed COMPENSATION: $100-130k per year is the anticipated salary range. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily's benefits. Employees can enroll in our company's 401k plan. During the first year of employment, full-time employees accrue twenty days of PTO and seven paid holidays throughout the year.

Merchandise Manager, Decorative Accessories: SAUSALITO, CA Serena and Lily is seeking a Merchandise Manager to join our Merchant team in Sausalito, California. This position reports to the Director of Merchandising and will lead the assortment strategies and initiatives for a critical department in the division. You will develop business strategies to maximize the financial performance of the department including category and assortment plans, product pricing, promotional activity and exit strategies. You will work closely with planning counterparts to provide input on seasonal forecasting and inventory strategies. You will identify opportunities and recommend new product or concept development to your design counterparts. You will collaborate with the design and sourcing teams on new product development from initial conception to product introduction.You will make marketing recommendations for campaigns, emails, catalog, website and social content. You will manage information across functions, leading and working closely with all cross-functional partners including design, planning, sourcing, retail operations and e-commerce. This role will have frequent contact, meetings and deliverables with executive leadership, including the CEO of the company. The ideal candidate is: a strong and motivational merchant leader, a strategic thinker, a collaborative cross-functional partner, and a reliable team player. You must also have a strong business acumen, an impressive work ethic, strong analytical skills, advanced presentation experience, a deep understanding and appreciation for the S&L customer, and a sincere commitment to the development of your direct report. RESPONSIBILITIES: Manages the assortment of the Dec Acc categories by bringing relevant product to market that delivers against strategic, financial, and brand objectives. Develops and executes product assortment strategies to maximize financial results. Manages the cross functional product cycle from concept, to development milestones, to assortment adoption, and inventory planning. Collaborates with inventory management partners to ensure appropriate financial plans for new and existing products. Leads weekly business review meetings, (among others) with a focus on business highlights and action needed. Supports and develops the assistant merchant in the division. Manages marketing recommendations in-season and for future planning of brand photoshoots. Leads weekly cross-functional meetings, driven to action points to achieve sales plans and margin. Manages information across functions, working closely with all cross-functional partners. Drives calendar to meet critical dates. REQUIREMENTS: Bachelor's degree. At least 4-6 years merchandising experience. Must be highly proficient with Excel and analytics. Ability to create and present powerful and influential documents to the executive leadership team. Fully developed financial business acumen. Ability to drive innovation and collaboration through strategic initiatives. Excellent communication skills. Strong attention to detail. Proven ability to achieve results in a fast paced, dynamic environment. Time management and organizational skills. A reliable team player. A love of and a commitment to delivering high quality product and an excellent customer experience. Hybrid work environment: 3 days in the office required, more if needed COMPENSATION: $100-130k per year is the anticipated salary range. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily's benefits. Employees can enroll in our company's 401k plan. During the first year of employment, full-time employees accrue twenty days of PTO and seven paid holidays throughout the year.

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Description Your Career As the Sr. Manager of Strategic Analytics and Operations, you will hold a pivotal, high-visibility role collaborating across Strategy, Post-Sales and Cross functional teams (Services, Product, Engineering, IT, Sales, Operations). You will be a direct thought partner to senior leadership, using data-driven insights to solve the most complex challenges facing the business. You will lead high-impact initiatives that shape our corporate strategy, drive operational excellence, and optimize efficiency at scale. This position is ideal for a leader with a strong analytical background who thrives on structuring complex problems into actionable strategy and is passionate about driving tangible business results. Your Impact Strategic Leadership & Problem Solving: Lead high-value strategic initiatives by structuring and breaking down complex business problems. You will develop and test hypotheses, conduct rigorous analysis (e.g., market sizing, competitive assessments, business/financial models), and deliver clear, compelling recommendations to executive-level audiences. Data-Driven Insights, Analytics, and Visualization: Develop, monitor, and own the critical KPIs and dashboards that guide key business decisions, including , providing actionable insights that empower product, engineering, and finance teams. Operational Excellence: You will design, develop and manage complex projects and large-scale transformations from end to end, ensuring execution and value realization. Cross-Functional Partnership: Work collaboratively across a diverse set of stakeholders, including executive leaders and teams in product, engineering, and finance. Build strong relationships and lead through influence to gather information, co-create deliverables, and drive alignment. Team Leadership & Mentoring: Drive change across the organization by wearing multiple hats (strategy, project management, analytics, and execution). Provide coaching and mentorship to junior members of the team, taking a personal interest in their professional growth. Qualifications Your Experience 8+ years of relevant work experience in management consulting, corporate strategy, business operations, strategy & operations, business analytics 3+ years experience with SQL, BigQuery, Tableau Robust analytical, quantitative, and modeling skills with a proven ability to synthesize complex information and large datasets into actionable executive-level insights Hands-on AI experimentation and technology experience preferred Proven record of leading high-impact initiatives, managing projects, and driving change in a cross-functional environment Exceptional verbal and written communication skills, with the ability to present complex business and technical concepts effectively to senior leadership A collaborative team player and independent thinker; a self-starter who thrives in fast-paced, high-growth environments with minimal supervision Experience in the Enterprise Technology sector is a plus MBA or an advanced degree in a quantitative field (e.g., Math/Statistics, Economics) is strongly preferred Additional Information The Team You will be embedded within our Business Insights team within Support Operations, a highly collaborative and dynamic group that directly influences the performance of the organization. The team works cross-functionally with senior leadership, business stakeholders, and support teams to drive improvements and deliver actionable insights that have a direct impact on the success of the business. By joining this team, you will gain a deep understanding of key business systems and processes while contributing to critical decisions that shape our support operations. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $153000 - $247500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

One of our clients, a well-established and rapidly expanding property management organization, is seeking an experienced Service Manager to oversee maintenance operations across multiple residential communities. This role is ideal for a hands-on leader who excels in team development, problem-solving, and driving efficient, high-quality service. In this position, you will guide a service team responsible for ensuring communities remain safe, well-maintained, and resident-ready. You'll collaborate closely with on-site staff and leadership, focusing on strong communication, proactive planning, and continuous improvement to enhance overall resident satisfaction. Key Responsibilities Lead and supervise a service team to ensure consistent, high-quality operations. Train, mentor, and develop staff to complete work safely, accurately, and efficiently. Oversee daily maintenance activities, monitor performance, and provide ongoing coaching. Manage preventive maintenance programs, repairs, and service requests across multiple sites. Ensure all properties meet safety guidelines and regulatory requirements. Respond to escalated maintenance issues with professionalism and urgency. Support capital improvement projects and property upgrades as needed. Work closely with community teams to maintain strong service standards. Contribute to resident-focused initiatives that improve satisfaction and retention. Maintain accurate documentation of work orders, service requests, and project outcomes. Build a high-performing, accountable, and collaborative team culture. Qualifications High school diploma or equivalent required; Bachelor's degree in a related field preferred. 3+ years of experience supervising maintenance, facilities, or service teams (residential or commercial). Strong knowledge of building systems, preventive maintenance, and safety regulations. Proven leadership, communication, and organizational skills. Ability to resolve escalated issues and operational challenges effectively. Proficiency with work order systems and basic computer applications.

Are you a Real Estate Paralegal looking for a new AMAZING opportunity? AP is currently working with a Real Estate Investment Firm to secure a Direct Hire Manager of Transactions and Operations. This opportunity will allow you to join a rapidly growing firm and to work in a state of the art office space. This is a small group of very motivated and professional people that you want to align yourself with. The Rochester and Connecticut offices employee 14 people. ABOUT THE ROLE This role supports the full loan closing lifecycle and key operational functions. Working closely with Acquisition, Investment, and Finance teams, the Manager of Transactions and Operations assists with loan closings, third-party coordination, and loan onboarding. The position also provides operational and administrative support, including employee onboarding and document management. The role reports to senior finance leadership and is based in the Rochester office. Responsibilities Loan Closing and Transaction Support Coordinate with acquisition and investment teams to collect required information from third parties such as appraisers and legal counsel Assist with loan closing processes and ensure timely and accurate onboarding of loans Work with loan servicers to set up and onboard newly closed loans Administrative and Operational Support Support new employee onboarding including technology setup, phone access, and equipment ordering Manage document retention and organization Assist with general office administrative functions Cross-Functional Support Cross-train and provide support for investor and accounting-related tasks during peak periods Experience Background in accounting, paralegal work, or related fields Real estate knowledge or experience, including exposure to real estate closings, preferred Knowledge, Skills, Abilities, and Other Characteristics Proficiency in Microsoft Excel Strong attention to detail with high standards for accuracy and organization Self-starter with the ability to manage multiple priorities Strong written and verbal communication skills Ability to work effectively in a team-oriented environment Professional, engaging demeanor with a customer-service mindset

ABOUT THE JOB: Ready to join a fun, growing athleisure brand? GOAT USA is looking for an exceptional Retail Store Manager who will be responsible for our Westchester retail store located in the The Westchester in White Plains, NY. You'll work closely with the GOAT USA retail team, reporting directly to the Regional Retail Manager. The ideal candidate for the Retail Store Manager role will have a deep understanding of retail operations, from inventory management and customer service to staff training, team development, and sales performance. This is an exciting opportunity for someone who thrives in a fast-paced environment, is passionate about leading a high-performing team, and is committed to delivering exceptional customer experiences. The ideal candidate will also be proactive in fostering a positive store culture, driving sales growth, and contributing to the success of a dynamic and rapidly expanding retail business. WHAT YOU'LL DO: Position Overview: The primary responsibility of the Retail Store Manager is to ensure the GOAT USA retail store operates smoothly and efficiently. This role involves overseeing day-to-day operations, including sales performance, inventory management, and visual merchandising. The Retail Store Manager is also responsible for hiring, orienting, and training employees, developing schedules, and maintaining a positive and productive work environment. Additionally, they monitor sales targets, analyze store performance, and ensure compliance with company policies and procedures, while motivating and leading the entire team to achieve store goals. Job Duties and Responsibilities Complete store operational requirements by scheduling and assigning employees to shifts. Promote optimum staff performance by coaching, counseling, and disciplining employees. Regularly schedule meetings with staff to review performance. Deal with escalated customer service issues and incident reports Coordinate with Regional Manager to review company initiatives, expectations, and requirements pertaining to the retail location. Present the store creatively and cultivate a restock schedule for always maintaining inventory. Engage with the GOAT USA sales strategies. Manage inventory. Open and close the store Opening and closing the register Ensure store is secure and safe for staff and customers. Maintain cash deposit routine. Report cash and sales numbers to the Regional Manager, accounting team, and executive team. Make sure the store is neat, presentable, and organized at all times. Secure merchandise by implementing security systems and measures. Protect employees and customers by providing a safe and clean store environment. Facilitate and assist in the store restocking on Thursday mornings. Coordinate with retail leadership to rotate inventory throughout the seasons. Organize the stockroom. Fulfill any online orders from the store. Decorate the store during holidays. Maintain excellent communication and Customer Service skills. Maintain cleaning supplies, utilities supplies, and cleaning schedule for the store. Requirements Excellent verbal and written communication skills. Strong communication, leadership and team management skills Excellent organizational and time management skills. Exceptional interpersonal and conflict-resolution skills. Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, etc.) Ability to communicate effectively in English Capable of lifting or moving heavy products up to 50 pounds. Able to stand and walk throughout the scheduled work shift. Basic math skills for handling transactions. Basic Excel and Word skills. Must work every Monday, days of restocks, and one weekend day. Full Time U.S. Employee Benefits Include: PTO Health Insurance DCA/ FSA account Employee discount Equal Employment Opportunity Statement: GOAT USA is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, sex, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other basis protected by law. GOAT USA considers all qualified applicants regardless of criminal histories, consistent with legal requirements. ABOUT US: GOAT USA, founded on Long Island in 2016, is a dynamic athleisure fashion brand known for delivering high-quality products and a customer-first experience. Our brand embodies the aspirational motto, “Ordinary People Do Extraordinary Things,” represented by our iconic logo, Chuck the GOAT. We inspire everyone do be the GOAT! Our growth is fueled by strong connections, whether through live event pop-ups across the country, our e-commerce website, brick-and-mortar stores, or partnerships with leading retailers in the industry. With a team of approximately 150 members, GOAT USA fosters a culture of innovation, collaboration, and camaraderie, making it an exciting place to work and grow. Please visit our Instagram at @goatusa and our website, goatusa.com for a better understanding of the brand, product line, and founder's story.

We are looking for a Sr. Customer Experience Manager (NA) to lead the CX strategy and execution of customer experience initiatives across NA. In partnership with regional leadership teams, this role will be responsible to drive a customer-centric culture, optimize end-to-end customer experiences, and translate insights into actionable improvements. This role is based in Raleigh, NC and reports into the Senior Director Customer Experience & Continuous Improvement. Regional CX Strategy: In partnership with regional leadership team, development of an NA Customer Experience strategy and plan. This includes: * Setting annual regional CX targets and KPIs (eg. NPS, EOB) * Defining critical initiatives, tasks, and required OPEX to deliver against agreed CX goals * Continual performance monitoring and course correction * Inspire change across the organization Voice of Customer: Ensure customer feedback and priorities are accessible, understood and represented in decision making across the business * In partnership with CX Analytics, define and implement customer feedback mechanisms * Analyze, evaluate and prioritize customer feedback to identify key customer trends and friction areas * Develop and manage mechanisms to share and socialize feedback internally, ensuring customers are represented in decision making and drive action and improvement Customer improvement: Improve the end-to-end customer experience and demonstrate Align's commitment to resolving friction areas * Define regional customer improvement priorities, ensuring that every region has an agreed top 3 list the customer areas to fix * Support and run CX improvement projects to address known friction areas * Partner with regional Marketing and Commercial Excellence teams to commercialize CX and Service improvements * Implement effective mechanism to close the loop on ALL customer feedback and establish an effective resolution escalation process Customer culture: Build an internal culture that puts the customer at the center of our thinking and decision making * In partnership with HR, develop initiatives to drive employee awareness of our customer values and develop relevant skills and capabilities * Develop and implement customer recognition programs * Lead regional internal events, including Align's annual CX Week

Job DescriptionDescriptionWe are looking for a Sr. Customer Experience Manager (NA) to lead the CX strategy and execution of customer experience initiatives across NA. In partnership with regional leadership teams, this role will be responsible to drive a customer-centric culture, optimize end-to-end customer experiences, and translate insights into actionable improvements. This role is based in Raleigh, NC and reports into the Senior Director Customer Experience & Continuous Improvement. Role expectations Regional CX Strategy: In partnership with regional leadership team, development of an NA Customer Experience strategy and plan. This includes: Setting annual regional CX targets and KPIs (eg. NPS, EOB) Defining critical initiatives, tasks, and required OPEX to deliver against agreed CX goals Continual performance monitoring and course correction Inspire change across the organization Voice of Customer: Ensure customer feedback and priorities are accessible, understood and represented in decision making across the business In partnership with CX Analytics, define and implement customer feedback mechanisms Analyze, evaluate and prioritize customer feedback to identify key customer trends and friction areas Develop and manage mechanisms to share and socialize feedback internally, ensuring customers are represented in decision making and drive action and improvement Customer improvement: Improve the end-to-end customer experience and demonstrate Align's commitment to resolving friction areas Define regional customer improvement priorities, ensuring that every region has an agreed top 3 list the customer areas to fix Support and run CX improvement projects to address known friction areas Partner with regional Marketing and Commercial Excellence teams to commercialize CX and Service improvements Implement effective mechanism to close the loop on ALL customer feedback and establish an effective resolution escalation process Customer culture: Build an internal culture that puts the customer at the center of our thinking and decision making In partnership with HR, develop initiatives to drive employee awareness of our customer values and develop relevant skills and capabilities Develop and implement customer recognition programs Lead regional internal events, including Align's annual CX Week What we're looking for Experience level: 10+ years of related experience in Customer Experience, Sales Operations or Marketing Experience type: Experience in change management, x-functional program management, , customer journey mapping and design, voice of customer and data analytics, team training & development, strategy development Skills: Project management, data analysis and insight translation, stakeholder management, communication and influence, strategic thinking Culture / values: Team orientated, empathetic, structured, proactive, results / impact orientated Education: Bachelors Degree required Pay TransparencyIf provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate's pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically. For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S. Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience. General Description of All BenefitsWe are pleased to provide a general description of the benefits Align offers to full-time employees in this position. Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees: Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment Back-up Child/Elder Care and access to a caregiving concierge Family Forming Benefits - Available to Employees, and their spouse or domestic partner, covered under one of Align's health plans Breast Milk Delivery and Lactation Support Services Employee Assistance Program Hinge Health Virtual Physical Therapy - Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan Employee benefits. Align offers its employees: Short-term and long-term disability insurance in accordance with those plans. Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans. Flexible Spending Accounts - Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan. 401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years - 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options. Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible). Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure. Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours. 11 Company-designated paid holidays throughout the year. If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law. Non-exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.

THIS IS A REMOTE POSITION! You must reside in the US to apply and have a distraction free environment with stable internet. Sales Manager, Customer Success Dept. is a strategic leader responsible for overseeing the Client Partner team, with a primary focus on driving upsell growth, reducing churn, and ensuring the highest levels of customer satisfaction. You will lead the continued development and implementation of customer success strategies that align with our business objectives, optimizing processes to achieve and exceed KPIs and OKRs. You will be a trusted advisor, reporting directly to the VP of Customer Success, contributing to the long-term growth and retention of our customer base. This person should be of caliber, be it background/experience or through training with our VP and other modules, and desire to grow into a Director of the department...... Read the bottom to learn more about your new boss!! Are you in?! Key Responsibilities: Leadership & Strategy: Lead, mentor, and develop a high-performing Customer Success team, ensuring they are equipped to meet and exceed growth and retention goals. This includes hiring, performance/development plans and growing team. Develop, own, and continuously improve the customer success journey, from onboarding to renewal, to drive measurable outcomes. Work closely with the VP of Customer Success to set and execute strategic goals, OKRs, and KPIs for the department. Customer Growth & Retention: Drive upsell and cross-sell opportunities within the existing customer base to achieve growth targets. Design and implement churn reduction strategies, with a focus on proactive customer engagement and risk mitigation. Serve as a champion for customer needs, advocating for product and service improvements based on customer feedback. Process Development & Optimization: Own the end-to-end process for customer success, including defining key milestones and touchpoints across the customer lifecycle. Optimize the use of HubSpot and other CRM tools to leverage automation while maintaining a personalized customer experience. Develop and document scalable processes that support efficiency, accuracy, and consistency across the team. Technology & Innovation: Identify and implement technology solutions that enhance team productivity and customer experience. Continuously explore and integrate new tools, technologies, and best practices that drive operational efficiency and customer success. Executive Reporting & Insights: Deliver 100% accurate and timely executive reporting on customer success metrics, growth, churn, and other key performance indicators. Provide data-driven insights to the VP of Customer Success, identifying trends, risks, and opportunities for continuous improvement. Collaboration & Communication: Foster strong cross-functional relationships with Sales, Product, Marketing, and other teams to align on customer goals and deliver exceptional service. Serve as a trusted advisor to the VP of Customer Success, providing strategic recommendations and feedback on customer success initiatives. The Outcomes: Entire team churn goals are met or exceeded (All accounts) Each CP meets or exceeds indiviudal Set Up Fee Goals, MRR Upsell Goals 100% Timely completion of Deadlines/Projects with 100% Data Accuracy (you're reporting to Senior Leadership) All Goals & KPIs set forth for Customer Success/Service are met or exceeded Deliver timely & accurate reports to management Assist in improve efficiency and effectiveness of current (or new) processes to leverage Digital Success measures Maintain positive, can-do, go getter attitude and consistently adapt to change/growth of company in current state Competencies: All A-Players: Efficiency Honesty/integrity Organization and planning Assertiveness Follow-through on commitments Intelligence Analytical skills Attention to detail Persistence Proactivity A-Player Managers: Coaching Goal setting Empowerment Accountability Redeploying B/C players Team building Vision casting Change leadership Inspiring followership Conflict management This role: Ability to Multitask & adapt to changes seamlessly Consistent Follow Through/completion of deadlines Vision Casting/Team Buy In High standards/Attention to Detail Active Listening skills & Implementation Excellent Written & Verbal Skills Strategic Leadership Balance Between Independence and Humility Trustworthy/Honest Resiliency Growth-Driven Churn Reduction Ability to Understand churn, prevent it, predict trends Customer-Centric Process Optimization Hubspot Proficiency Operational Efficiency Hiring/Development of Staff Technology Integration Executive Reporting-100% Accurate Overachiever Data-Driven Decision Making Cross- Functional collaboration Trusted Advisor Customer Success Journey Design & Implementation GET IT DONE attitude KPI/OKR Management Ability to get team to hit/exceed goals Problem Solving, Creative, Quick Witted Process Documentation Innovation & Continuous Improvement Customer Relationship Management Sales Planning & Strategy Closing Deals, Follow Up Booking Appointments/Business Development Salary: Base: 35-60K Annually, +10-40K Bonus (paid quarterly)- DOE and you/your team performance. This is a base + bonus plan. Benefits: Eligible for 10 Days PTO, 8 Holidays 2 Floating Holidays, 5 Sick Days, Medical and other insurances, 401k, paid training and career advancement programs. This person needs to have lead and managed a team that sold, upsold and increased revenue, while maintaining a customer base. STRONG sales Leadership is a must! A Little About Our VP (Your new Boss!) Our VP is a powerhouse with a relentless drive to succeed. She has a "get it done no matter what" mentality, balanced with a compassionate leadership style. Not only did she create and launch our Contract Signing via Chat product-which grew revenue for one customer by over $500 million in less than 6 months-she also conceived and built our Voice Call Center from idea to first live call in just 3 months. All of this, while managing every aspect of post-sale customer success and collaborating across departments with Sales, Product, and Engineering. Further, she had a driving force to the entire company rebrand- changing our strategy from "Lead Capture" to "Lead Conversion:... we used to be ApexChat... now we're Blazeo! She's a born innovator and leader, always full of fresh ideas and driven by the constant pursuit of a better, more innovative way to do things. Her teams don't just meet their targets-they blow them away. Last quarter alone, they exceeded their churn reduction goal by 300% and upsell targets by 200%. She embodies our Core Values and lives them every day. Now, she's looking for someone who can stand by her side, embrace hard work, and help grow this team. If you thrive in an environment where innovation, ownership, and results are everything, and you love the freedom to create and innovate-this is the role for you. If you're ready to rise to the challenge and exceed expectations-bet on yourself, and watch her bet on you. PS. She loves emojis, "mom jokes" and is constantly finding something "punny" to say...If you're daring enough and still reading this, email her directly to take your best shot... be bold, be daring... *****************

Mattress Warehouse is growing! District Manager About us: At Mattress Warehouse, we empower our associates to shape their careers and make a meaningful impact every day. As one of the largest and fastest-growing bedding retailers in the United States, we're dedicated to improving lives through quality sleep. We offer quality products and exceptional service to our customers while supporting the communities we serve and protecting the environment. Why Choose Mattress Warehouse? Joining Mattress Warehouse means becoming part of a team-oriented work environment where your hard work and dedication are recognized and rewarded. What you can expect from us! Robust Compensation Package: a generous base pay, eligibility for bonuses, along with a 401(k) plan with a hefty employer match to secure your financial future. Unlock Your Team's Sales Potential: As a District Manager, you will teach your teams to leverage our exclusive bed MATCH diagnostic sleep system, empowering customers to find their perfect mattress based on 18 measurements and personalized recommendations. This tailored shopping experience transforms a customer's sleep quality and satisfaction. Comprehensive Benefits: We care about our employees' well-being, offering a variety of insurance coverage for every budget, covering medical, dental, vision, short/long-term disability, basic life and AD&D insurance, as well as recognition programs, and product discounts. Generous Paid Time Off: Our PTO package includes vacation, personal, and sick days. Growth Opportunities: We foster growth and development through our comprehensive paid training program, continuous feedback, an expansive learning library, and more. What We're Looking For At Mattress Warehouse, we believe that great leaders inspire great teams. As a District Manager, you will play a vital role in mentoring, developing, and motivating your Store Managers and Sales Consultants to reach their full potential. Through hands-on coaching, continuous training, and real-time feedback, you'll foster a high-performance culture where every team member feels empowered to succeed. By leading with passion and purpose, you will create an environment that encourages growth, confidence, and a deep understanding of our mission to improve lives through quality sleep. Your ability to cultivate talent and drive success will not only enhance the customer experience but also position your district for long-term excellence. As a District Manager at Mattress Warehouse, you'll be at the forefront of our operational excellence, ensuring that every showroom in your district runs smoothly, cleanly, and meets or exceeds budget and sales goals. You'll play a pivotal role in driving the success of our business by overseeing the implementation of marketing campaigns and promotions, all while providing outstanding customer service and maintaining adherence to company standards. Essential Functions: Financial Goal Achievement: Plan and coordinate business operations in district showrooms to achieve financial goals, driving revenue growth and profitability. Resource Management: Perform resource allocation, workload assignment, and schedule management for assigned projects, optimizing efficiency and productivity. Team Leadership: Manage a team of professionals on a daily basis to meet or exceed company objectives, fostering a culture of excellence and accountability. Training and Development: Identify skill gaps and schedule trainings for team members, ensuring continuous improvement and professional growth. Customer Satisfaction: Resolve all customer issues and ensure outstanding customer service, cultivating loyalty and positive brand perception. Performance Evaluation: Conduct performance evaluations of team members and provide feedback for improvements, driving individual and team success. Relationship Building: Build strong working relationships and maintain effective communications with team members, promoting collaboration and teamwork. Strategic Planning: Identify business challenges and suggest appropriate action plans, contributing to the development of new business strategies for growth and revenue generation. Operational Efficiency: Manage budgets, control expenses, and identify revenue opportunities, optimizing operational efficiency and cost-effectiveness. HR Support: Assist in employee recruitment, promotion, retention, and termination activities, ensuring compliance with company policies and procedures, including staffing, recruiting, and retaining talent. At Mattress Warehouse, we pride ourselves on being an Employer of Choice, offering competitive compensation packages, opportunities for career advancement, and a supportive work environment where your contributions are valued and recognized. Join us and be part of a winning team that's transforming the bedding retail industry. If you're a driven, results-oriented individual with a passion for retail and leadership, we want to hear from you. Apply now and take the next step towards a rewarding career with Mattress Warehouse!

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. The Principal, Customer Experience Programs Manager leads cross-functional initiatives that shape how Klaviyo customers learn, adopt, and succeed through digital-first and self-serve experiences. This role combines strategic program leadership, execution excellence, and thought leadership to transform vision into scalable, measurable customer programs. You will independently drive and execute key customer enablement initiatives - such as evolving our Power Up experience, improving the Klaviyo Community as a customer success channel, or building programmatic customer education and feature-launch frameworks to increase adoption of self-service resources and ultimately drive adoption and retention. Working across Customer Success and Support, Customer Education, Product, Marketing, Engineering, etc., you'll design experience and programs that directly improve adoption, satisfaction, and efficiency for thousands of customers worldwide. How You'll Make a Difference: Program Leadership & Execution Lead the planning and delivery of digital-first and self-serve programs from concept through impact measurement. Own end-to-end execution for major CX initiatives in partnership with department leaders to drive customer education adoption, community engagement, and in-app enablement engagement. Translate strategy into actionable plans with clear milestones and success metrics. Manage multiple initiatives simultaneously with minimal oversight. Strategic Thinking & Thought Leadership Define and drive the strategy for how customers engage with Klaviyo's learning and self-service resources across multiple domains - ensuring alignment between Customer Academy, Help Center, Community, and in-app guidance experiences to deliver a cohesive, intuitive, and connected customer experience Partner cross-functionally to ensure visibility and integration of educational content after publication - serving as a thought partner on how resources are surfaced, prioritized, and promoted across lifecycle programs, in-product experiences, and ad hoc campaigns. Define the strategy and focus areas for customer and market research, partnering with CX Strategy, Product Design and Research teams to uncover insights that guide experience / program priorities and design. Partner cross-functionally to design and deliver customer-facing thought leadership content that helps Klaviyo users navigate changes in technology, industry, and compliance landscapes. Identify emerging trends in AI, automation, and learning behaviors to inform experience / program direction. Represent CX Programs in cross-functional forums, sharing best practices and lessons learned. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Stakeholder Management & Influence Build strong partnerships across Product, CSS teams, Marketing, and other teams to align on objectives and execution. Influence decision-making through storytelling, data, and customer insight. Create a feedback loop with the Customer Education team to prioritize content and education needs to support CX programs and feature releases within content sprint planning. Ensure clarity, alignment, and accountability across cross-functional partners. Measurement & Reporting Define program KPIs linked to adoption, engagement, satisfaction, and self-serve utilization. Report results and insights regularly, highlighting business impact and next-phase recommendations. Who You Are: 7+ years of experience in Program or Project Management within CX, Customer Success, or SaaS. Proven ability to manage large, cross-functional initiatives independently from planning to execution. Strategic problem solver who connects customer needs to business goals. Excellent communication and storytelling skills; able to simplify complexity for varied audiences Data-driven problem solver who thrives in ambiguity. Deep curiosity about self-serve enablement, AI-driven learning, and emerging customer behaviors. Ability to quickly develop deep understanding of new tools, systems, and software, building technical fluency in Klaviyo's products and broader tech stack to inform program design and execution. Confident influencer and collaborator who drives progress without formal authority. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Why This Role Matters Klaviyo's customers expect seamless, intuitive, and connected self-serve experiences. This role ensures we deliver on that promise - designing and executing customer programs that combine operational excellence with thought leadership.You'll help shape how Klaviyo empowers customers to succeed independently while the business scales intelligently through data and innovation. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$108,000-$162,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. The Principal, Customer Experience Programs Manager leads cross-functional initiatives that shape how Klaviyo customers learn, adopt, and succeed through digital-first and self-serve experiences. This role combines strategic program leadership, execution excellence, and thought leadership to transform vision into scalable, measurable customer programs. You will independently drive and execute key customer enablement initiatives - such as evolving our Power Up experience, improving the Klaviyo Community as a customer success channel, or building programmatic customer education and feature-launch frameworks to increase adoption of self-service resources and ultimately drive adoption and retention. Working across Customer Success and Support, Customer Education, Product, Marketing, Engineering, etc., you'll design experience and programs that directly improve adoption, satisfaction, and efficiency for thousands of customers worldwide. How You'll Make a Difference: Program Leadership & Execution Lead the planning and delivery of digital-first and self-serve programs from concept through impact measurement. Own end-to-end execution for major CX initiatives in partnership with department leaders to drive customer education adoption, community engagement, and in-app enablement engagement. Translate strategy into actionable plans with clear milestones and success metrics. Manage multiple initiatives simultaneously with minimal oversight. Strategic Thinking & Thought Leadership Define and drive the strategy for how customers engage with Klaviyo's learning and self-service resources across multiple domains - ensuring alignment between Customer Academy, Help Center, Community, and in-app guidance experiences to deliver a cohesive, intuitive, and connected customer experience Partner cross-functionally to ensure visibility and integration of educational content after publication - serving as a thought partner on how resources are surfaced, prioritized, and promoted across lifecycle programs, in-product experiences, and ad hoc campaigns. Define the strategy and focus areas for customer and market research, partnering with CX Strategy, Product Design and Research teams to uncover insights that guide experience / program priorities and design. Partner cross-functionally to design and deliver customer-facing thought leadership content that helps Klaviyo users navigate changes in technology, industry, and compliance landscapes. Identify emerging trends in AI, automation, and learning behaviors to inform experience / program direction. Represent CX Programs in cross-functional forums, sharing best practices and lessons learned. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Stakeholder Management & Influence Build strong partnerships across Product, CSS teams, Marketing, and other teams to align on objectives and execution. Influence decision-making through storytelling, data, and customer insight. Create a feedback loop with the Customer Education team to prioritize content and education needs to support CX programs and feature releases within content sprint planning. Ensure clarity, alignment, and accountability across cross-functional partners. Measurement & Reporting Define program KPIs linked to adoption, engagement, satisfaction, and self-serve utilization. Report results and insights regularly, highlighting business impact and next-phase recommendations. Who You Are: 7+ years of experience in Program or Project Management within CX, Customer Success, or SaaS. Proven ability to manage large, cross-functional initiatives independently from planning to execution. Strategic problem solver who connects customer needs to business goals. Excellent communication and storytelling skills; able to simplify complexity for varied audiences Data-driven problem solver who thrives in ambiguity. Deep curiosity about self-serve enablement, AI-driven learning, and emerging customer behaviors. Ability to quickly develop deep understanding of new tools, systems, and software, building technical fluency in Klaviyo's products and broader tech stack to inform program design and execution. Confident influencer and collaborator who drives progress without formal authority. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Why This Role Matters Klaviyo's customers expect seamless, intuitive, and connected self-serve experiences. This role ensures we deliver on that promise - designing and executing customer programs that combine operational excellence with thought leadership.You'll help shape how Klaviyo empowers customers to succeed independently while the business scales intelligently through data and innovation. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$108,000-$162,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Store Sales Manager - Lead, Grow, and Succeed with Mattress Warehouse! Join a Winning Team! At Mattress Warehouse, we are passionate about helping our customers improve their lives through quality sleep. As one of the fastest-growing bedding retailers in the U.S., we offer unparalleled opportunities for career growth in a supportive, team-oriented environment. With over 300 stores and counting, now is the perfect time to join our dynamic team! Why Choose Mattress Warehouse? Competitive Compensation - Enjoy a generous base pay with unlimited commission potential. Comprehensive Benefits - Medical, dental, vision, life insurance, and more to fit every budget. Retirement Planning - 401(k) with a strong employer match to help secure your future. Work-Life Balance - Paid time off, including vacation, personal, and sick days. Career Growth - Extensive paid training, ongoing development, and advancement opportunities. Employee Discounts - Save big on the best mattress brands in the industry! Exclusive Technology - Leverage our bed MATCH diagnostic sleep system, which uses 18 key measurements and data points to help customers find their perfect mattress, making selling easier and more impactful! Your Role as a Store Sales Manager: As a Sales Manager, you'll be the face of Mattress Warehouse, guiding customers to find their perfect sleep solution while also leading and developing your team. You will: Greet and engage customers to identify their sleep needs. Utilize our bed MATCH technology to provide data-driven recommendations. Recommend, demonstrate, and sell top-name brand products. Educate customers on financing, warranties, and delivery options. Train, mentor, and develop associates to achieve sales goals and deliver top-tier customer service. Manage daily store operations, inventory, and sales reporting. Ensure the showroom is well-maintained and displays are set to company standards. Lead by example, fostering a high-energy, results-driven sales environment. What We're Looking For: Previous retail, customer service, or commissioned sales experience preferred. Strong leadership and coaching skills to help associates grow. Excellent bi-lingual communication skills and interpersonal abilities with equal fluency in Verbal and Written English and Bengali. Ability to lift up to 75 lbs. and maintain a neat and organized showroom. A motivated, goal-driven mindset with a passion for helping others succeed. If you're looking for a career, not just a job, Mattress Warehouse is the place for you! Join us in shaping the future of sleep retail and take the next step in your career today. #MW

Store Sales Manager - Lead, Grow, and Succeed with Mattress Warehouse! Join a Winning Team! At Mattress Warehouse, we are passionate about helping our customers improve their lives through quality sleep. As one of the fastest-growing bedding retailers in the U.S., we offer unparalleled opportunities for career growth in a supportive, team-oriented environment. With over 300 stores and counting, now is the perfect time to join our dynamic team! Why Choose Mattress Warehouse? Competitive Compensation - Enjoy a generous base pay with unlimited commission potential. Comprehensive Benefits - Medical, dental, vision, life insurance, and more to fit every budget. Retirement Planning - 401(k) with a strong employer match to help secure your future. Work-Life Balance - Paid time off, including vacation, personal, and sick days. Career Growth - Extensive paid training, ongoing development, and advancement opportunities. Employee Discounts - Save big on the best mattress brands in the industry! Exclusive Technology - Leverage our bed MATCH diagnostic sleep system, which uses 18 key measurements and data points to help customers find their perfect mattress, making selling easier and more impactful! Your Role as a Store Sales Manager: As a Sales Manager, you'll be the face of Mattress Warehouse, guiding customers to find their perfect sleep solution while also leading and developing your team. You will: Greet and engage customers to identify their sleep needs. Utilize our bed MATCH technology to provide data-driven recommendations. Recommend, demonstrate, and sell top-name brand products. Educate customers on financing, warranties, and delivery options. Train, mentor, and develop associates to achieve sales goals and deliver top-tier customer service. Manage daily store operations, inventory, and sales reporting. Ensure the showroom is well-maintained and displays are set to company standards. Lead by example, fostering a high-energy, results-driven sales environment. What We're Looking For: Previous retail, customer service, or commissioned sales experience preferred. Bilingual with equal fluency in verbal and written English and Spanish or other languages a plus! Strong leadership and coaching skills to help associates grow. Excellent communication and interpersonal abilities. Ability to lift up to 75 lbs. and maintain a neat and organized showroom. A motivated, goal-driven mindset with a passion for helping others succeed. If you're looking for a career, not just a job, Mattress Warehouse is the place for you! Join us in shaping the future of sleep retail and take the next step in your career today. #MW

About the company: ResortPass is redefining what it means to be a hotel guest. We're building a new category in hospitality: day access to luxury hotel experiences from breathtaking pools and private beaches to deluxe spas and wellness recharges so people can escape without an overnight stay. Our marketplace now connects guests with 2,300+ partner hotels and resorts, including Ritz-Carlton, Four Seasons, Marriott Hilton, and more. We've helped millions of people enjoy premium hospitality close to home, making rest more mindful, togetherness more meaningful, and escape more accessible. The result: unforgettable experiences for guests and new revenue streams for partners. Backed by some of the best consumer and growth investors, including CRV, Declaration, Brian Kelly (The Points Guy), WME, FJ Labs, and more, ResortPass is scaling a product people love and creating an entirely new way to experience hospitality. About the role If you're somebody who craves efficiency, enjoys working with a variety of different people, considers organization and attention to detail as a matter of course, and, most importantly - loves to create safe, fun and exciting environments for themselves and for others - this role might be a great fit for you! At ResortPass, we believe our people are our greatest asset. This role is at the intersection of office management, executive and team support to ensure smooth daily operations and efficient support for the entire organization. Key responsibilities include overseeing office functions, managing supplies and vendor relationships, and maintaining a clean, organized workspace. On the executive support side, the position requires handling calendars, scheduling meetings and travel, and aid in managing day-to-day communications. This role will be in person at our energetic NYC headquarters. The base salary for this role will range from $80,000 - $90,000 per year, plus equity, commensurate with experience. What you'll do Office Management Daily Operations: Oversee office functions to ensure a productive environment. Supplies Management: Maintain inventory and order office supplies as needed. Facility Coordination: Ensure the office space is clean and organized. Vendor Relations: Manage relationships with vendors for maintenance and supplies. Budget Oversight: Assist in tracking expenses and preparing financial reports. Employee Support Culture and Values Csar: You will be acting point person for all company-wide and function-specific events, both educational and fun-related, ensuring that the day-to-day employee experience is punctuated with enjoyable non-work activities Executive Support Calendar Management: Schedule appointments, meetings, and travel for CEO Confidentiality Maintenance: Handle sensitive information discreetly. Your experience We encourage candidates to apply even if they don't have 100% of the below qualifications. We believe in a holistic approach when evaluating talent for our team and post new roles often, so even if this role isn't quite right, we want to meet you! 4+ years in a fast-paced, early stage start up environment in an Operations, Facilities or Executive Assistant role Comfort managing multiple tasks from a variety of stakeholders with a high attention to detail A personality that craves problem-solving: you're great at identifying issues proactively before they become a problem, and are solutions-oriented Crazy organized: you love a spreadsheet, aren't afraid of new projects because you know you can stay on top of them, and enjoy working with a variety of people and inputs Communication Skills: Strong written and verbal abilities for effective interactions. Technical Proficiency: Familiarity with office software Financial Acumen: Basic knowledge of budgeting and expense management. Problem-Solving Skills: Identify issues proactively and implement solutions. Benefits Health, Dental & Vision - We're deeply invested in the health and well-being of our team and are proud to contribute to the monthly premiums of these insurance plans. Stock Option Plan - We offer employees the opportunity to become part-owners in our mission. Let's redefine what it means to be a guest, together. 401k plan - Save for your future with a 410k plan offering. Unlimited Paid Time Off (PTO) - Enjoy life away from work to be inspired and fully recharge with unlimited paid time off. Paid parental leave Commuter benefits Annual ResortPass credit - Our mission is to bring delight and relaxation to people around the world; including our employees! Access private beaches, deluxe saunas, awesome pools, and much more with your annual credit.

Key Responsibilities: Promotions side: - Develop, plan, and execute promotional campaigns that align with business objectives, including seasonal promotions, special offers, and product launches. - Collaborate with the marketing, sales, and merchandising teams to create promotional strategies that increase brand awareness and drive sales. - Analyze campaign performance using data-driven insights and adjust strategies to optimize results. - Coordinate the production of promotional materials (e.g., banners, ads, flyers, etc.) and ensure timely delivery across all channels. - Manage promotional budgets and track ROI for each campaign. Business Operations: - Assist in the planning and coordination of day-to-day business operations, ensuring alignment with company goals and objectives. - Work with cross-functional teams (e.g., sales, logistics, marketing) to streamline processes, improve efficiency, and resolve operational challenges. - Monitor key performance indicators (KPIs) and report on operational performance, identifying opportunities for improvement. - Support the preparation of operational reports, dashboards, and presentations for management. - Assist in the implementation of new systems, procedures, and processes to enhance overall business operations.