Team Manager
Team manager job at Panera Bread
Our Panera cafes are upscale, friendly cafes which feature freshly baked breads and pastries. We serve made-to-order soups, salads and sandwiches as well as specialty espresso beverages. We're known for our artisan breads, quality soups, salads and sandwiches, resulting in a grease and alcohol-free environment for our team members.
No Fryers and No Late Nights.
We take pride in every aspect of our work and perform it with energy and enthusiasm. We need strong team players, with a commitment to serving our guests and creating the warm and friendly atmosphere that Panera is known for.
As a Team Manager you will support operational excellence and strive to consistently exceed customer expectations. You will take the lead, with responsibilities that range from assisting customers to supporting the entire bakery-cafe team. You will inspire associates to have fun while delivering a great guest experience.
What else is in it for you? A lot! Competitive pay, meal discounts, insurance options, daily pay program*, career growth opportunities and flexible scheduling. We're passionate about you and want you on our team!
* Daily Pay is not available in the State of California
* Physical Standards: Ability to stand and exert mobility in a fast-pace environment for up to six (6) hours in length; frequent reaching, bending, squatting and stooping; ability to safely lift and carry up to 30 pounds repetitively
For a copy of Flynn Group's Workplace Privacy Notice, please visit
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Guest Relations Manager
Laguna Beach, CA jobs
The Guest Relations Manager is responsible for the management and day-to-day operations of the Guest Relations department. This is an integral position held accountable for the seamless movement of guests in and out of the hotel. The Guest Relations Manager is flexible, proactive, resourceful, efficient, and always acts with a high level of professionalism.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
Effectively leading and managing the Guest Relations team
Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP's and daily group activities
Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
Ensuring excellent customer service is provided to guests throughout their stay
Selecting, training, and scheduling front desk Associates
Maintaining new procedures for Guest Relations operations that improve processes and communication
Ordering supplies and maintaining an appropriate level of inventory
Communicating and developing front desk Associates to ensure all standards are met on a consistent basis
Performing additional duties as assigned that may be outside of the normal scope based on business needs
QUALIFICATIONS
College degree preferred
2 to 3 years leadership experience in a luxury hotel
Exceptional guest recovery skills
Enjoy interacting with people in a fast paced environment
Excellent organizational and time management skills
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
Must possess a positive attitude
Must be willing to participate in a learning environment
Must integrate company values throughout all interactions
Must be able to quickly adapt and effectively use new software products
Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
PHYSICAL REQUIREMENTS
Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 35 lbs on a regular basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
Sr. Field Ops Support Manager
San Jose, CA jobs
Requires extensive travel, typically 80 percent or higher, to support projects across multiple sites.
Who We Are
Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team.
We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence-performing our best to bring world-class entertainment to our guests.
What We Look For
Total rock stars. We're on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun.
We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that's you?
What To Expect
We're a billion-dollar company with the soul of a start-up, which means we're a tight-knit team that moves quickly. Each day brings something new and unexpected-and this is where we thrive. We dream big and so should you. If you're ready to collaborate, innovate, own your projects, and think outside the lanes, then it's time for us to talk.
Check Us Out!
SUMMARY: The Senior Field Operations Support Manager plays a critical role in supporting the company's mission of putting people first and delivering a world-class, one-of-a-kind hospitality experience. The field-based training team partners with operations to train and support hourly and management associates on company processes, operational standards, and service excellence. The Senior Field Operations Support Manager ensures consistent execution, guest satisfaction, and team development while fostering a culture of hospitality, fun, and continuous learning. The candidate must be a dynamic individual with a hospitality background and a people-centric personality.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following:
Identify training and performance support needs across locations.
Coach management teams to facilitate effective training for their staff, including on-the-job development.
Partner with Regional Vice Presidents, District Managers, and Area Managers to align on training standards, operational goals, leadership development, and manager training.
Train, retrain, and develop in-location associates to ensure consistent high performance and adherence to company standards.
Support implementation and adoption of new technology tools to enhance operational efficiency.
Mentor, coach Field Operations Support Managers.
Develop selected locations to meet company standards for certification as training centers; conduct validation visits and provide ongoing coaching to ensure compliance and excellence.
Conduct field audits to assess and ensure operational excellence, while supporting teams in meeting revenue targets and driving sales performance.
Motivate team members through coaching and engagement strategies to foster a productive and goal-driven work environment.
Collaborate cross-functionally with other departments to support training initiatives.
Develop instructional outlines and utilize appropriate teaching methods such as individual training, group instruction, lectures, demonstrations, workshops, and meetings where needed.
Provide feedback to employees and managers to support ongoing development.
Support special projects and ongoing operational needs as assigned.
Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs.
Extensive regional travel is required.
Office-Based Support
Serve as subject matter expert (SME) for all operational company processes.
Conduct post-project evaluations to assess success and identify best practices.
QUALIFICATIONS: The Senior Field Operations Support Manager should have a strong background in hospitality or training with exceptional communication and presentation skills. The Senior Field Operations Support Manager must have background in mentoring, coaching, developing and leading. They must be capable of delivering high-quality results under tight deadlines and demonstrate both an outgoing personality and a disciplined work ethic. Manager experience required and multi-until manager experience preferred. Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams is required.
EDUCATION AND/OR EXPERIENCE: High school diploma. Two to three years in hospitality, training, or a managerial role. Proven experience in implementing training programs for frontline and/or management staff. Experience with performance coaching, leadership development, and hospitality service standards is highly valuable.
Who We Are
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com .
The approximate pay rate for this position is $75,000 - 85,000 annually plus bonus. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.
Our company culture reflects our commitment to world-class entertainment. We're more than just coworkers; we're a tight-knit community of colleagues and friends. Join a team that works hard, plays hard, and enjoys some seriously fun perks.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: ************************************
Sr. Field Ops Support Manager
Anaheim, CA jobs
Requires extensive travel, typically 80 percent or higher, to support projects across multiple sites.
Who We Are
Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team.
We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence-performing our best to bring world-class entertainment to our guests.
What We Look For
Total rock stars. We're on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun.
We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that's you?
What To Expect
We're a billion-dollar company with the soul of a start-up, which means we're a tight-knit team that moves quickly. Each day brings something new and unexpected-and this is where we thrive. We dream big and so should you. If you're ready to collaborate, innovate, own your projects, and think outside the lanes, then it's time for us to talk.
Check Us Out!
SUMMARY: The Senior Field Operations Support Manager plays a critical role in supporting the company's mission of putting people first and delivering a world-class, one-of-a-kind hospitality experience. The field-based training team partners with operations to train and support hourly and management associates on company processes, operational standards, and service excellence. The Senior Field Operations Support Manager ensures consistent execution, guest satisfaction, and team development while fostering a culture of hospitality, fun, and continuous learning. The candidate must be a dynamic individual with a hospitality background and a people-centric personality.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following:
Identify training and performance support needs across locations.
Coach management teams to facilitate effective training for their staff, including on-the-job development.
Partner with Regional Vice Presidents, District Managers, and Area Managers to align on training standards, operational goals, leadership development, and manager training.
Train, retrain, and develop in-location associates to ensure consistent high performance and adherence to company standards.
Support implementation and adoption of new technology tools to enhance operational efficiency.
Mentor, coach Field Operations Support Managers.
Develop selected locations to meet company standards for certification as training centers; conduct validation visits and provide ongoing coaching to ensure compliance and excellence.
Conduct field audits to assess and ensure operational excellence, while supporting teams in meeting revenue targets and driving sales performance.
Motivate team members through coaching and engagement strategies to foster a productive and goal-driven work environment.
Collaborate cross-functionally with other departments to support training initiatives.
Develop instructional outlines and utilize appropriate teaching methods such as individual training, group instruction, lectures, demonstrations, workshops, and meetings where needed.
Provide feedback to employees and managers to support ongoing development.
Support special projects and ongoing operational needs as assigned.
Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs.
Extensive regional travel is required.
Office-Based Support
Serve as subject matter expert (SME) for all operational company processes.
Conduct post-project evaluations to assess success and identify best practices.
QUALIFICATIONS: The Senior Field Operations Support Manager should have a strong background in hospitality or training with exceptional communication and presentation skills. The Senior Field Operations Support Manager must have background in mentoring, coaching, developing and leading. They must be capable of delivering high-quality results under tight deadlines and demonstrate both an outgoing personality and a disciplined work ethic. Manager experience required and multi-until manager experience preferred. Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams is required.
EDUCATION AND/OR EXPERIENCE: High school diploma. Two to three years in hospitality, training, or a managerial role. Proven experience in implementing training programs for frontline and/or management staff. Experience with performance coaching, leadership development, and hospitality service standards is highly valuable.
Who We Are
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com .
The approximate pay rate for this position is $75,000 - 85,000 annually plus bonus. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.
Our company culture reflects our commitment to world-class entertainment. We're more than just coworkers; we're a tight-knit community of colleagues and friends. Join a team that works hard, plays hard, and enjoys some seriously fun perks.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: ************************************
Guest Experience Manager
Los Angeles, CA jobs
Join the iconic Santa Monica Proper Hotel, where historic charm meets contemporary luxury in the heart of Santa Monica. A seamless merger of historic retrofit and new construction, our 267-room boutique hotel showcases stunning interior design by international style icon Kelly Wearstler, tantalizing dining options by local culinary stars, and a show-stopping rooftop lounge and swimming pool. With 16,000 square feet of sophisticated meeting and event space, we create unforgettable experiences for our guests.
We are seeking an experienced, detail-oriented Guest Experience Manager to lead our front-of-house operations and ensure every guest interaction reflects the impeccable hospitality standards that define Santa Monica Proper. This role requires a passionate leader who can inspire a team to deliver seamless, personalized service and create the sophisticated guest experiences that set us apart in the luxury hospitality market.
Position Overview
The Guest Experience Manager is responsible for overseeing and managing all aspects of the guest services department, ensuring that guests receive a seamless, exceptional, and personalized experience during their stay. This includes supervising front desk operations, managing guest requests, resolving complaints and ensuring that all guest interactions align with Santa Monica Proper's high standards of service. The Guest Services Manager will work closely with other hotel departments, lead the guest services team and ensure that the hotel consistently exceeds guest expectations.
Essential Job Duties & Responsibilities
Feedback & Insight
Develop and implement strategies to collect, analyze, and act upon guest feedback (surveys, online reviews, comment cards) to identify trends and areas for improvement
Monitor and manage the establishment's reputation (e.g., Glitches, TripAdvisor, Yelp, social media) by timely and professional responses
Service Excellence & Standardization
Create, implement, and enforce service standards and policies across all guest touchpoints (pre-arrival, in-house, post-stay)
Conduct regular service audits or inspections to ensure the highest standards of presentation, safety, and cleanliness
Issue Resolution & Service Recovery
Together with the Dir of Guest Experience, serve as a primary point of contact and ambassador for guests, especially VIPs or those with complex issues
Proactively resolve all guest complaints and issues swiftly, effectively, and empathetically, demonstrating excellent service recovery skills to turn negative experiences into positive ones
Team Leadership & Training
Train and mentor employees across departments (Front Desk, Bell, Valet, Housekeeping, F&B, etc.) on exceptional customer service and hospitality skills
Foster a culture of service excellence and empower team members to take ownership of guest satisfaction
Personalization & Loyalty
Develop and oversee programs for personalizing guest experiences and recognizing loyal customers
Collaborate with sales and marketing teams on customer recognition and loyalty initiatives
Guest Experience Management
Oversee and manage guest services operations, ensuring that all guest requests and needs are met with efficiency, courtesy, and professionalism
Ensure a seamless check-in/check-out process, assisting guests with any special requirements or concerns
Respond promptly and effectively to guest inquiries, ensuring that all interactions are positive and aligned with the hotel's service standards
Anticipate guest needs and provide personalized services to enhance their experience, such as arranging for special amenities, transportation, or concierge services
Team Leadership & Development
Lead, train, and develop the guest services team to provide top-notch service and hospitality
Set clear performance goals, conduct regular performance evaluations, and provide ongoing feedback to staff
Foster a culture of excellence, teamwork, and professionalism, ensuring that the guest services team is motivated, well-trained, and aligned with hotel objectives
Guest Complaint Resolution
Handle and resolve guest complaints or concerns, ensuring that issues are addressed promptly and to the guest's satisfaction
Ensure that all guest feedback, whether positive or negative, is logged and communicated to management for continuous improvement
Implement strategies for preventing recurring guest complaints, working proactively with staff and other departments to address service gaps
Operational Efficiency & Coordination
Coordinate with other hotel departments (e.g., housekeeping, maintenance, food & beverage) to ensure that guest needs are met and services are delivered promptly
Monitor and maintain the department's workflow to ensure efficient operations and high levels of guest satisfaction
Ensure that guest services procedures are being followed consistently and that team members are complying with hotel policies and standards
Guest Services Standards & Procedures
Develop and maintain guest services policies and procedures to ensure consistent service delivery
Ensure that the guest services team adheres to all service standards, including greeting guests, handling reservations, and managing special requests
Regularly review and update guest services procedures to keep them aligned with evolving guest expectations and industry trends
Guest Communication & Relationships
Build strong relationships with guests by providing personalized service and consistently exceeding expectations
Maintain communication with repeat guests and VIPs to ensure a memorable experience and encourage return visits
Ensure that all guest preferences and special requests are recorded and communicated to relevant departments
Billing & Administrative Duties
Assist with guest billing inquiries and discrepancies, ensuring that all charges are accurate and processed in a timely manner
Maintain and update guest records, ensuring confidentiality and security of guest information
Prepare daily reports on guest services activities, including guest feedback, room availability, and any issues that require follow-up
Education and/or Experience
Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
3+ years of experience in guest services, front desk operations, or a related role within the hospitality industry
Previous leadership or supervisory experience is required
Experience in a hotel or resort environment preferred
Skills/Specialized Knowledge
Exceptional customer service skills, with the ability to handle difficult situations and resolve conflicts professionally
Strong leadership, communication, and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Knowledge of hotel management software (e.g., Opera, Marriott, etc.) and office applications (Word, Excel, etc.)
Detail-oriented with excellent organizational and problem-solving skills
Ability to remain calm under pressure and deliver results in challenging situations
Physical Demands
Ability to stand and walk for extended periods of time
Ability to lift and carry up to 25 pounds (e.g., luggage, guest belongings)
Ability to work in a fast-paced environment, managing multiple tasks simultaneously
Flexibility to work varying shifts, including evenings, weekends, and holidays as required
Salary
$70,304-75,000
Why Join Proper Hospitality
At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.
Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (
Care Proper
), strive for excellence in everything we do (
Achieve Proper
), think creatively and resourcefully (
Imagine Proper
), and take pride in the style and culture that make us who we are (
Present Proper
).
We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.
Our Commitment: Building the Best Place to Work
Our
Best Place to Work
initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.
At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.
Guest Services Manager
Avon, CO jobs
Step into a growth-focused leadership role at St. James Place as our Guest Services Manager, where you'll support daily operations, collaborate across departments, and ensure an exceptional experience for our owners and guests-all in the heart of Beaver Creek Village, just steps from the mountain. If you're ready to lead a team, elevate every guest interaction, and be part of a property where every day feels like the ultimate mountain getaway, this is the opportunity for you!
Duties Include:
Manage guest services team scheduling and payroll, ensuring optimal coverage and smooth operations.
Lead hiring, training, and ongoing development of the guest services team to build a high-performing, guest-focused staff.
Oversee day-to-day front desk and guest services operations, maintaining exceptional standards and efficiency.
Handle guest services ordering, keeping supplies and resources well-stocked and organized to support seamless service.
What's Hot: Career growth potential to an AGM role, ski breaks, onsite parking (including skiing for most of your days off), Winter Wellness Incentive (Epic Merchant Ski Pass or end of season bonus, based on start date)
Location: St. James Place, Beaver Creek, CO
Start Date: ASAP
Employment Type: Full Time, Year Round
Compensation: $70,000 - $80,000 annually, range depending on experience
Schedule: Varied schedule/ 40 hours per week. Days, evenings, weekends, holidays required.
Posting Closes: 12/30/2025 or when filled
Minimum Requirements:
Our ideal candidate brings proven experience managing a guest services team and a track record of delivering exceptional guest experiences. Bilingual skills are a plus, but not required. They thrive on creative problem-solving, thinking on their feet in fast-paced environments, and resolving conflicts with guests, owners, and team members. Highly organized and approachable, they anticipate guest needs and lead with friendly, thoughtful service every day.
Perks & Benefits:
Paid Time Off & Paid Sick Time; Health Insurance - Choose from multiple plans! Dental, Vision, & Accident Insurance; East West Employee Accommodation Discount (Discounts at East West properties); 8 hours per year of paid volunteer time; Life Insurance; Winter Incentive Program (EPIC merchant pass or end of winter season equivalent bonus); 401(K) Plan with Discretionary Employer Match; Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces & Venture Sports; Corporate Discounts with Perk Spot; Sabbatical Program; $500 Referral Program; Employee Assistance Program.
Why East West Hospitality
At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.
We hope you'll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.
Operations Manager
Houston, TX jobs
The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The opportunity is to be the operations manager in a major rotating equipment service /repair facility. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.
Responsibilities
Establish and maintain business standards for accuracy, productivity and reliability
Manage the daily functions of the business
Prepare annual performance review and reevaluate processes
Ensure regulatory, compliance and legal rules are followed
Manage budget to align with goals of business
Qualifications
3+ years of experience in a similar role
Proficiency with Microsoft Office
Strong organizational and communication skills
Strong ability to multitask
Comfort working with multiple groups within business
iGaming Operations Manager
New Brunswick, NJ jobs
The iGaming Operations Manager will be responsible for overseeing daily operational processes, coordinating with cross-functional teams, and ensuring that all customer-facing and back-end functions run smoothly and in compliance with regulatory and company standards.
Operational Management
Oversee day-to-day operations of RW BET's online casino platform, ensuring seamless customer experiences across all support channels.
Lead Supervisors and Support Agents in delivering excellent service while maintaining KPIs and service-level agreements.
Own the escalation framework to ensure efficient handling of complex or sensitive player cases.
Manage workflows for payments, including deposits, withdrawals, and refunds, ensuring smooth processing and regulatory compliance.
Ensure fraud prevention and risk management practices are consistently applied, including monitoring, reporting, and escalation protocols.
Analyze operational and team performance metrics to identify trends, gaps, and opportunities for continuous improvement.
Collaborate with compliance, payments, risk, technology, and marketing stakeholders to align operational procedures and drive efficiency.
Partner with the Director of iGaming on strategic initiatives, regulatory reporting, and long-term operational planning.
Foster a culture of proactive support, innovation, and accountability that reflects RW BET's brand as a leader in customer experience.
Training & Quality Assurance
Develop and refine training programs, onboarding processes, and quality assurance standards to equip staff and maintain service excellence.
Conduct regular reviews of team performance, providing coaching, mentorship, and corrective actions as needed.
Workforce Management
Drive workforce planning, scheduling, and coverage strategies to balance efficiency, service quality, and cost control. Optimize staffing levels while supporting ongoing development of Supervisors and Support Agents.
Qualifications
3-5 years of experience in iGaming, online casino, or related digital operations.
Strong understanding of New Jersey iGaming regulations and responsible gaming practices.
Hands-on experience in workforce management, training, and quality assurance in a customer-focused environment.
Proven ability to manage day-to-day operations and lead teams effectively.
Analytical mindset with the ability to interpret data, identify trends, and implement solutions.
Excellent communication, organizational, and leadership skills.
Must currently reside in New Jersey and perform all work duties within the state
Ability to thrive in a fast-paced, hybrid work environment requiring flexibility and cross-functional collaboration.
Position requires occasional physical activity, including the ability to lift and move items up to 25-50 lbs as needed.
Why Join RW BET New Jersey LLC
Opportunity to play a key role in the growth of a rapidly expanding online and mobile gaming platform.
Collaborative team culture with exposure to operations, compliance, and player engagement.
Remote/Hybrid flexibility with the chance to participate in launches and industry events.
Competitive compensation and benefits package.
Operations Manager
Edgartown, MA jobs
Operations Manager - Exempt
City Electric Supply (CES)/Concord Electric Supply - Onsite - Martha's Vineyard, MA
** This position is fully onsite in Martha's Vineyard, MA. For posting purposes, Edgartown, MA was selected as the closest LinkedIn-recognized location. **
Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service.
About City Electric Supply
CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values.
Summary
The Operations Manager is responsible for store and warehouse operations at our Martha's Vineyard location. This includes overseeing policies and procedures, managing showroom and warehouse organization, monitoring inventory levels and purchasing, and supervising staff involved in these tasks. The Operations Manager also creates a strong customer service environment and works with other branches to ensure customers across the CES network receive consistent support.
Essential Job Functions
Monitor branch inventory levels
Order material for stock and customer job orders
Identify new products and opportunities to increase profitability
Build and maintain relationships with key vendors and agents
Serve as a leader and role model to branch employees
Education/Experience
Valid driver's license, preferred
Minimum 2 years of related experience, preferred
Competencies
Strong customer service mindset
Ability to manage multiple tasks
Effective written and verbal communication skills
Ambitious with a desire to grow within the organization
Open minded and collaborative
Strong relationship-building skills
Benefits Offered:
Medical, Dental, Vision Insurance.
401(k) company match program.
Telehealth.
Short-term and Long-term disability insurance.
Basic and AD&D Life Insurance paid for by the company.
Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.
Employee Assistance Program - mental, physical, financial wellness.
Auto and Home Insurance discount.
Paid Time Off and 7 paid Holidays.
Paid Pregnancy, Parental, and Adoption Leave programs.
Employee Discount Program.
Training Programs.
Internal growth opportunities in a fast-growing company.
Potential for Bonuses.
In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.
Supervisory Responsibility
This position has supervisory responsibilities.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing. The employee must be able to lift and move items up to 50 pounds.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law. We support protected veterans and individuals with disabilities through our affirmative action program.
Attention Applicants
If you have a disability and need a reasonable accommodation to complete any part of the application process, or if you have difficulty accessing or using the online application process and need an alternative method, please contact us at ********************************* or **************.
City Electric Supply is a drug free workplace. For further information about CES, visit our website at ***************************
Manager, Customer Engagement
Atlanta, GA jobs
The Customer Engagement Manager will focus on managing all owned-channel marketing campaign initiatives across email, push notification, and SMS for brands within the GoTo Foods portfolio. This position is responsible for supporting channel growth by increasing guest frequency, check, and lifetime value across owned touchpoints through the development of compelling marketing campaigns and optimization of offer strategy.
Dental Practice Office Manager
Gilbert, AZ jobs
We're looking for an Office Manager to lead our growing team!
BlueDot Dental, in Gilbert, AZ, is seeking a skilled, compassionate and effective leader to join our team. We are committed to providing comprehensive and patient-centered dental care while embracing a holistic approach to oral health. If you are passionate about delivering exceptional patient care and thrive in a supportive and progressive environment, we invite you to apply for this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities.
Responsibilities:
Plan and manage dental business operations to ensure excellent patient support services.
Explain treatment plans to patients
Ensure that patient appointments, cancellations and last-minute adjustments are handled property
Respond efficiently to patient and doctor needs and inquires
Ensure the delivery of quality dental care to patients
Respond to patient queries and issues and ensure patient satisfaction
Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards
Oversee daily office activities and provide direction and guidance to staff as needed
Organize and present payment schedules with patients
Manage specialist referral process
Tran, develop and manage staff to meet performance standards
Develop promotional programs to attract more patients
Assist in employee performance evaluation, promotion, termination, and retention activities
Identify areas of improvements and concerns and implement appropriate corrective actions
Oversee staff scheduling as to ensure full coverage
Organize and oversee supply purchases
Run and analyze management reports
Maintain patient data according to regulations and company policies
Ensure that records are stored securely and in compliance with privacy and security regulations
Adhere to all HIPAA regulations
Take responsibility for the appearance and functionality of the dental office
All other duties as assigned
Qualifications:
Dental Assistant certification preferred, but not required
Must have 3-5 years of recent and relevant experience working in the Dental field, preferably management
3 years of experience with dental treatment coordination (indemnity/ PPO/HMO, state and federal plans)
1-3 years of relevant experience in an office setting, preferably in an administrative or clerical role - not required but preferred
1-3 year of customer service experience preferred
High school diploma or general education degree (GED) required
Excellent organizational skills, ability to prioritize, and comfortable working independently
Exceptional oral and written communication skills, including strong spelling, grammar and punctuation
Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills
Strong attention to detail
Proficient computer skills and ability to operate general office equipment
Must have experience with Dental Insurance
We are an equal opportunity employer (EOE)
Dental Practice Office Manager
Gilbert, AZ jobs
Job Description
We're looking for an Office Manager to lead our growing team!
BlueDot Dental, in Gilbert, AZ, is seeking a skilled, compassionate and effective leader to join our team. We are committed to providing comprehensive and patient-centered dental care while embracing a holistic approach to oral health. If you are passionate about delivering exceptional patient care and thrive in a supportive and progressive environment, we invite you to apply for this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities.
Responsibilities:
Plan and manage dental business operations to ensure excellent patient support services.
Explain treatment plans to patients
Ensure that patient appointments, cancellations and last-minute adjustments are handled property
Respond efficiently to patient and doctor needs and inquires
Ensure the delivery of quality dental care to patients
Respond to patient queries and issues and ensure patient satisfaction
Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards
Oversee daily office activities and provide direction and guidance to staff as needed
Organize and present payment schedules with patients
Manage specialist referral process
Tran, develop and manage staff to meet performance standards
Develop promotional programs to attract more patients
Assist in employee performance evaluation, promotion, termination, and retention activities
Identify areas of improvements and concerns and implement appropriate corrective actions
Oversee staff scheduling as to ensure full coverage
Organize and oversee supply purchases
Run and analyze management reports
Maintain patient data according to regulations and company policies
Ensure that records are stored securely and in compliance with privacy and security regulations
Adhere to all HIPAA regulations
Take responsibility for the appearance and functionality of the dental office
All other duties as assigned
Qualifications:
Dental Assistant certification preferred, but not required
Must have 3-5 years of recent and relevant experience working in the Dental field, preferably management
3 years of experience with dental treatment coordination (indemnity/ PPO/HMO, state and federal plans)
1-3 years of relevant experience in an office setting, preferably in an administrative or clerical role - not required but preferred
1-3 year of customer service experience preferred
High school diploma or general education degree (GED) required
Excellent organizational skills, ability to prioritize, and comfortable working independently
Exceptional oral and written communication skills, including strong spelling, grammar and punctuation
Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills
Strong attention to detail
Proficient computer skills and ability to operate general office equipment
Must have experience with Dental Insurance
We are an equal opportunity employer (EOE)
Hotel Front Office Manager (FT)
Hamilton, OH jobs
Job DescriptionDescription:
The Front Office Manager is directly responsible for the leadership, development, and execution of the Front Desk and Night Audit team. This role manages all departmental operations, including scheduling, budget adherence, and payroll, and is critical for maximizing revenue, maintaining the integrity of hotel policies (e.g., 21+ check-in, incidental holds, pet policy), and ensuring exceptional guest service within the expansive Spooky Nook Champion Mill complex.
The schedule for this position works primarily second shift (2pm-10pm).
Benefits
Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed.
As a Full-Time team member of the Nook, you will enjoy:
Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
Affordable and comprehensive Medical, Dental, and Vision benefits
Competitive PTO package
Paid holidays
401k program
35% discount on food and beverage purchases, including the Forklift and Palate restaurant
35% discount on all Nook apparel
Free child watch (3-hour increments)
Essential Job Functions
A. Leadership, Management & Training
Staff Management & Development: Responsible for scheduling and payroll. Leads structured training for new team members and collaborates with the AGM on monthly training preparation. Conducts regular team meetings and monthly 1-on-1s to review progress. Monitors daily/future occupancy to ensure proper staffing levels.
Standards & Uniforms: Conducts daily uniform inspection and enforces professional service standards across all shifts.
B. Guest Experience & Communication
Manager on Duty: Acts as the Manager on Duty for the hotel, efficiently resolving service issues and complex guest problems.
Communication & Information: Ensures the Front Desk is supplied with up-to-date quick reference information (Daily Facility Hours, Group Info, etc.) to communicate effectively with guests regarding the complex amenities and events.
Proactive Guest Service: Maintains a high-quality, professional environment, utilizing tools like the Guest of the Day program to enhance individual guest experiences.
C. Revenue, Reservations & Finances
Rate Strategy & Revenue Management: Participates in Revenue Management meetings to maximize room revenue. Communicates and enforces established rate and inventory strategies, including the two-night minimum for weekend stays.
Financial Integrity: Manages cash handling procedures. Reviews Night Audit Reports and the Shift Log daily to ensure revenue accuracy and follow up on discrepancies. Ensures all weekend reservations have the required one-night deposit.
Group Management: Manages group rooming lists and maintains the group resume binder.
D. Property Standards
Maintenance & Cleanliness: Prints Maintenance Papers (Work Orders, OOO Reports) and ensures timely follow-up. Works directly with the Housekeeping Manager to coordinate Early Check-Ins and Late Check-Outs and ensure cleanliness standards are exceeded.
Local Expertise: Maintains a well-informed working knowledge of competing properties and attractions available in Butler County.
Requirements:
Minimum 3 years of hotel front office/supervisory experience.
Must be 18 years of age or older with a High School Diploma or equivalent.
Fluent knowledge of the English language.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Preferred Qualifications
Highly dependable and punctual.
Strong focus on guest service and the ability to view the "big picture" impact on the complex.
Proven leadership skills with the ability to inspire respect and provide guidance.
Excellent communication skills for handling diverse demographics and stressful situations.
Detail-oriented, self-starting, and ability to multi-task effectively.
Working Conditions
Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. This position will primarily work in an office environment.
Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, talking, hearing, standing, and sitting for long periods of time while working on a computer. He or she will frequently be required to bend, reach, lift, push and pull. The team member will be occasionally required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs. regularly.
Noise Level: The noise level in this environment is typically variable.
Front Office Manager
Laplace, LA jobs
We are seeking a dedicated, experienced, and hands-on Front Office Manager to lead our front desk team and ensure every guest enjoys an exceptional stay. The ideal candidate is a strong leader with excellent communication skills, a passion for hospitality, and the ability to thrive in a fast-paced environment.
Key Responsibilities
Oversee daily front desk operations, ensuring smooth check-ins, check-outs, and guest service.
Train, coach, and supervise front desk agents and night audit staff.
Handle guest concerns promptly and professionally, ensuring guest satisfaction.
Maintain accurate records, reports, and financial reconciliations.
Manage scheduling, payroll approvals, and staffing levels based on occupancy.
Ensure compliance with brand standards, safety procedures, and company policies.
Collaborate with Housekeeping and Maintenance to ensure room readiness and property cleanliness.
Monitor and improve guest satisfaction scores.
Assist with reservations, group blocks, and rate management as needed.
Maintain a welcoming, service-focused front office environment.
Qualifications
Previous hotel front desk supervisory or management experience required.
Strong leadership, communication, and customer service skills.
Proficiency in hotel PMS systems (Autoclerk preferred but not required)
Ability to multitask, solve problems, and remain calm under pressure.
a strong understanding of hotel operations and brand standards.
Flexible availability, including weekends and holidays.
Preferred Skills
Experience with guest satisfaction programs and reporting.
Knowledge of night audit procedures.
Bilingual (English/Spanish) is a plus.
Benefits
Competitive pay
Paid time off
Health, dental, and vision options (if applicable)
Employee discounts
Opportunity for growth and advancement
Front Office Manager
Laplace, LA jobs
The Front Office Manager is responsible for successful operation of the hotel, is required to motivate, lead, supervise and direct the operations of the hotel and its departments. They will motivate, and serve as a property leader at the hotel and to the corporate offices and owners.
Manages and motivates all front office and guest services personnel with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue.
Compiles and prepares financial reports, including: rate and availability calendar.
Communicates with guests and associates both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
Organizes, conducts and/or attends meetings to obtain and disseminate pertinent information.
Requirements:
Works directly with department managers to ensure a seamless workflow on a daily basis.
Participates in mandatory training.
Participates and ensures implementation in sales and marketing programs.
Completes random guest-registry audit to assure accuracy and completeness.
Maintains key control and loss prevention programs.
Ensures that all, procedures, federal and state policies are followed.
Reports aged open accounts to Support Office Accounting Department.
Any other requests from the Corporate Office.
Qualifications: Candidate must have previous work experience with Marriott FOSSE system.
Candidate must have previous Supervisor, Front Desk Manager or Manager on Duty job experience.
Candidate must have great personality for higher Guest Services and better working experience with the Front Desk staff.
Candidate must be able to work evenings, weekends available for on call.
Candidate must be knowledgeable in Marriott's Brand Standards.
Front Office Manager
Laplace, LA jobs
We are seeking a dedicated, experienced, and hands-on Front Office Manager to lead our front desk team and ensure every guest enjoys an exceptional stay. The ideal candidate is a strong leader with excellent communication skills, a passion for hospitality, and the ability to thrive in a fast-paced environment.
Key Responsibilities
* Oversee daily front desk operations, ensuring smooth check-ins, check-outs, and guest service.
* Train, coach, and supervise front desk agents and night audit staff.
* Handle guest concerns promptly and professionally, ensuring guest satisfaction.
* Maintain accurate records, reports, and financial reconciliations.
* Manage scheduling, payroll approvals, and staffing levels based on occupancy.
* Ensure compliance with brand standards, safety procedures, and company policies.
* Collaborate with Housekeeping and Maintenance to ensure room readiness and property cleanliness.
* Monitor and improve guest satisfaction scores.
* Assist with reservations, group blocks, and rate management as needed.
* Maintain a welcoming, service-focused front office environment.
Qualifications
* Previous hotel front desk supervisory or management experience required.
* Strong leadership, communication, and customer service skills.
* Proficiency in hotel PMS systems (Autoclerk preferred but not required)
* Ability to multitask, solve problems, and remain calm under pressure.
* a strong understanding of hotel operations and brand standards.
* Flexible availability, including weekends and holidays.
Preferred Skills
* Experience with guest satisfaction programs and reporting.
* Knowledge of night audit procedures.
* Bilingual (English/Spanish) is a plus.
Benefits
* Competitive pay
* Paid time off
* Health, dental, and vision options (if applicable)
* Employee discounts
* Opportunity for growth and advancement
Front Office Manager
King of Prussia, PA jobs
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests.
Job Duties
· Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue.
· Hire, supervise, train, evaluate work performance, and administer discipline for team members.
· Maintain knowledge of industry practices, hotel markets and statistical data.
· Possess knowledge of room rates, types and availability.
· Maintain and ensure proper par levels of supplies and equipment.
· Coordinate special events and promotions with other departments.
· Resolve customer complaints or disputes.
· Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board.
· Responsible for property public area cleanliness and sanitation.
· Authorized to extend complimentary services in accordance with the approved comp matrix.
· Develop operating budgets and meet established goals.
· Review and approve all OTA invoices.
· Other duties as assigned by management.
· May assist in assigning and inspecting cleanliness on the casino floor.
Qualifications
· Thorough understanding of hotel computer system.
· Minimum 3 years supervisory experience and 5 years hotel experience
· Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications.
· Knowledge of hotel key system
· Must be able to work in smoke filled environments.
· Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved Responsible Gaming Program.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Front Office Manager
King of Prussia, PA jobs
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests.
Job Duties
· Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue.
· Hire, supervise, train, evaluate work performance, and administer discipline for team members.
· Maintain knowledge of industry practices, hotel markets and statistical data.
· Possess knowledge of room rates, types and availability.
· Maintain and ensure proper par levels of supplies and equipment.
· Coordinate special events and promotions with other departments.
· Resolve customer complaints or disputes.
· Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board.
· Responsible for property public area cleanliness and sanitation.
· Authorized to extend complimentary services in accordance with the approved comp matrix.
· Develop operating budgets and meet established goals.
· Review and approve all OTA invoices.
· Other duties as assigned by management.
· May assist in assigning and inspecting cleanliness on the casino floor.
Qualifications
· Thorough understanding of hotel computer system.
· Minimum 3 years supervisory experience and 5 years hotel experience
· Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications.
· Knowledge of hotel key system
· Must be able to work in smoke filled environments.
· Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved Responsible Gaming Program.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
FRONT OFFICE SHIFT MANAGER- SWING SHIFT
Bernalillo, NM jobs
Provides a high level of focus on guest satisfaction through managing an exceptional Front Office department. Responsible for supervising, managing, and overseeing the front office daily operations and monitoring the Call Center, Pool, Business Center and Fitness Center daily.
Job Description
Expectations of Leadership:
Actively support, demonstrate, and promote the company's core values.
Be approachable and engaging with fellow team members
Always treat individuals with dignity and respect regardless of job position.
Demonstrate maturity through exhibiting excellent listening skills.
Make educating, inspiring, and motivating your team central to your mission.
Major Responsibilities/Activities:
Assists the Front Office Management team in creating, developing and implementing an effective strategy for the both front of the house and back of the house, ensuring maximum guest service and satisfaction is achieved.
Assists in the management of the room inventory function to maintain highest possible room occupancy and ADR.
Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures.
Guides and supports the Front Office Agents in daily responsibilities and operation.
Reviews departmental guest complaints, ensuring corrective action is timely and effectively taken.
Controls the daily host block to ensure suites and special room blocks are handled properly.
Communicates with other departments to ensure proper handling of guests and groups.
Reviews the performance, productivity and efficiency of team members including, but not limited to, periodic evaluations.
Handles guest complaints and supports all guest service programs.
Understands, adheres, and enforces departmental and company policies and procedures.
Exhibits passion for the hospitality and gaming experience of our guests'.
Takes personal responsibility for delivering excellent guest experience.
Perform other duties as assigned.
Minimum Requirements:
Preference is given to qualified Santa Ana Tribal Members.
Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred.
Strong interpersonal, motivational, and leadership qualities.
Experience in interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members is required.
A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program.
All employees are required to proficiently use a smartphone for company applications, email, and text.
Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.
Essential Mental Functions:
Maintain a strict level of confidentiality regarding company information.
Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations.
Must be a detail oriented, organized individual with the ability to multi-task.
Proven ability to provide outstanding guest service.
Proven ability to handle conflict situations.
Must have excellent problem-solving abilities.
Must have strong analytical skills.
Must be able to work in a fast-paced environment.
Must be able to deal with stressful situations in a professional manner.
Must be a Team Player.
Essential Physical Functions:
While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear.
Must be able to lift to 25lbs.
Must be able to work at a fast pace and in stressful situations.
Must be able to maneuver around the office and the facility to collect all necessary materials and documents.
Must be able to walk and stand for long periods of time.
Equipment Used
Smartphones, computers, laptop computers, and other traditional office equipment as required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.
FRONT OFFICE SHIFT MANAGER- SWING SHIFT
Santa Ana Pueblo, NM jobs
Provides a high level of focus on guest satisfaction through managing an exceptional Front Office department. Responsible for supervising, managing, and overseeing the front office daily operations and monitoring the Call Center, Pool, Business Center and Fitness Center daily.
Job Description
Expectations of Leadership:
* Actively support, demonstrate, and promote the company's core values.
* Be approachable and engaging with fellow team members
* Always treat individuals with dignity and respect regardless of job position.
* Demonstrate maturity through exhibiting excellent listening skills.
* Make educating, inspiring, and motivating your team central to your mission.
Major Responsibilities/Activities:
* Assists the Front Office Management team in creating, developing and implementing an effective strategy for the both front of the house and back of the house, ensuring maximum guest service and satisfaction is achieved.
* Assists in the management of the room inventory function to maintain highest possible room occupancy and ADR.
* Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures.
* Guides and supports the Front Office Agents in daily responsibilities and operation.
* Reviews departmental guest complaints, ensuring corrective action is timely and effectively taken.
* Controls the daily host block to ensure suites and special room blocks are handled properly.
* Communicates with other departments to ensure proper handling of guests and groups.
* Reviews the performance, productivity and efficiency of team members including, but not limited to, periodic evaluations.
* Handles guest complaints and supports all guest service programs.
* Understands, adheres, and enforces departmental and company policies and procedures.
* Exhibits passion for the hospitality and gaming experience of our guests'.
* Takes personal responsibility for delivering excellent guest experience.
* Perform other duties as assigned.
Minimum Requirements:
* Preference is given to qualified Santa Ana Tribal Members.
* Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred.
* Strong interpersonal, motivational, and leadership qualities.
* Experience in interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members is required.
* A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program.
* All employees are required to proficiently use a smartphone for company applications, email, and text.
* Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.
Essential Mental Functions:
* Maintain a strict level of confidentiality regarding company information.
* Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations.
* Must be a detail oriented, organized individual with the ability to multi-task.
* Proven ability to provide outstanding guest service.
* Proven ability to handle conflict situations.
* Must have excellent problem-solving abilities.
* Must have strong analytical skills.
* Must be able to work in a fast-paced environment.
* Must be able to deal with stressful situations in a professional manner.
* Must be a Team Player.
Essential Physical Functions:
* While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear.
* Must be able to lift to 25lbs.
* Must be able to work at a fast pace and in stressful situations.
* Must be able to maneuver around the office and the facility to collect all necessary materials and documents.
* Must be able to walk and stand for long periods of time.
Equipment Used
* Smartphones, computers, laptop computers, and other traditional office equipment as required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.